[T-Mobile Samsung Galaxy S II SGH-T989] ApexZeph:
Former sprint to tmo customer.

as a former sprint customer recently switched over to T Mobile in the NorCal area...

SWITCH TO TMOBILE.

holy ****. i ing hate sprint. i got the evo 3d from them, and right out of the box the first unit was bunk. started power cycling directly AFTER i set everything up and linked my contacts. The 3vo being my first android phone, i didn't know that a randomly restarting phone meant LEMONLEMONLEMON so i hung onto it for a couple days, hoping the issue would fix itself or something.

Called IN ADVANCE when the phone first began having issues to talk to the guy who sold me the phone. Brought it in a week after, after trying everything someone rational would, i.e. battery pull, factory reset, etc. and when i brought the device in i was told by the associate, (yes this is a quote) that he couldn't exchange it but that he could do a "hard hard reset" for me, (after i explained to him it had already been reset every way possible) and send me on my way.

Bear in mind sprint store is 35 minutes away in the next town over, and so this is now taken 2 hours of driving, and still no fully functional phone.

i get home, set everything up again, and boom. Literally as i drag the last icon into place it starts power cycling again.

i call corporate at this point to see if i can ensure an actual replacement on my next trip. i get a vague "probably-ish." sorta answer from them.

when i arrive the next day, there's an associate who was obviously told to expect me as he becomes instantly friendly when i tell him my name and he reads some memo on his screen. I give him my phone, and he hands me the power cord and charger, winking at me and goes "this is for your wasted time. keep it, as a thirty dollar value"

now, like all of you, i'm aware a usb cord and adapter is not worth 30 dollars. However, i was appreciative of the gesture, and i know that sprint really will try to charge you 30 bucks for one of those cords.

After a little wait i'm told the technician got my phone in front of him, and it power cycled in his face. so they replaced it. (finally)

as i'm checking out, back with the original associate who i got the dude phone from 2 weeks before, he's being SUPER surly. Won't look me in the eyes or answer any of the questions i have with more than a grunt or mumble. As he's switching out the new phone with the old, he takes the new charger cable and tosses it in the old box and slides it away from me.

i interrupt him and say "hey, the guy i checked in with said i could keep that."

not even bothering to look up, he shrugs, PULLS IT OUT OF MY HAND, tosses it into the box and closes it and says "nope."

i'm a bit taken aback at this point. incredulously i say, "i was told i would be given that for my wasted time. i was already told that i could have that."

to which he says, still not looking up "htc policy we return em."

at this pont, i'm just ing done dealing with this dude. So i just ask him where the other associate is, so i can work it out with him instead, to which he replies "he went to lunch."

"well...when will he be back"

"dunno."

at that point i walked out. I called about the issue and was given a run around.

anyways. thats ONE of my stories with sprint, in the ing 3 months i was with them. i have MANY MANY more. and their corporate branch is just as bad as the stores, i've been told so many contradicting things by sprint associates on the phone that i have literally found myself saying to them in barely hidden anger "HOW CAN ONE OF YOU TELL ME ONE THING AND THEN THE NEXT GUY AFTER THE TRANSFER SAYS THE OPPOSITE?! are you people even working for the same company?!"

anyways, i've had t-mobile since the release of the galaxy s2, and called in several times to change my features and they have been nothing but friendly informative and helpful. I've heard a bunch of **** talked about how the Tmo version of the GS2 is inferior to the others, but i have faith in the good people on these forums to correct most of those inferiorities which i believe are mostly software issues arising from the Tmo version having a different processor than the other versions.

so yeah sorry for the ungodly long post, but i am another sprint customer recently gone to tmobile and just wanted to share a little bit of my experience. here's a short list of ADDITIONAL pros, and the cons.

PROS.

1. WAY faster data, at least in my area. Went from CRAWLING 3g, and no 4g to being able to torrent via my tether when my cable went out. Achieving 9mbps according to speedtest app, never tested on sprint, but it was browsing speeds, AT BEST. took youtube videos AGES to load. Tmo 4g is about half the speed of my home wifi connection, which is impressive.

2. PRO/CON: better service in populated areas, but service does cut out earlier whenever you drive out into middle of nowhere parts. Also, much more continuity between service and data connection. With sprint, lots of service. Mobile data cuts out LOTS. Tmo data pretty much works until you have no service whatsoever, or at least close to that point.

CONS.

1. QUALCOMM processor instead of the one samsung meant for this device. LOTS of info about what this means as far as detrimental effects on device performance ALL OVER this particular forum.

2. Screen Issues...also, look in this forum.

3. No truly unlimited data plan (best you can get is 5 gb then down to EDGE speeds...which suck.)