[TG01 General] olyloh6696:
Ok... as you all know my TG01 is dead after attempting to flash wp7.. I emailed their support.

I pretended I was dumb, haven't done anything to the ROM, and it died on me ..

I got response below.

So what should I do? Send the phone of? Will they know ive got a custom bootloader and Rom on it? The phone can't charge, switch on or anything, so will they know?

I need advice please!

Thanks guys!

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Dear Customer

Thank you for contacting Toshiba Mobile Communications.

With regards to your enquiry about ..., we can help you with that. Analyzing the details provided by you, we would recommend you sending the device for a check, to our authorized repair centre.

The details of the repair centre where you need to send your device are:

Regenersis 32 Fountain Drive Inchinnan Business Park Renfrewshire PA4 9RF

Tel: +44 (0)1418121111 Please back up all of your data before you send your device to the repair centre, as a master reset will be performed on the phone on this occasion. This operation will wipe off completely the memory of the phone, bringing the phone back to the initial factory settings.

Please send in the device by itself and the battery, please do not send the charger, battery cover, SD card, SIM card or any other accessories you have with your phone.

Please enclose a short description of the fault. Also, please provide a copy of the proof of purchase. With regards to the warranty of your device we would like to inform you that the manufacturer provides the following: - a 2 years warranty from the date of purchase, if the device has been purchased from an authorized retailer; or - a 27 months warranty from the date of manufacturing, if the device has been purchased from a different retailer; the date of manufacturing it is stated on the back of your phone, under the MD number; depending on the model, the first 2 digits represent the manufacturing year and the next 2 digits represent the manufacturing month; We trust that this resolves your query, please do not hesitate to contact us again if required.

Best Regards,

IT Technical Support & Customer Service Toshiba Mobile Communications, Europe Division

T: 008000 505 2006 - International free phone number T: 0044 207 111 0990 - Please use this number if your country does not support the free phone number E: customer_operations@toshiba.co.uk

From: xxxx To: Customer Operations Subject: Toshiba TG01 not switching on!

Hi Toshiba. I need help.

My Toshiba TG01 was working fine yesterday. I put it on charge last night. I unplugged it this morning.

I tired to switch it on, but it will not switch on anymore!!

Its completely dead!

No LED light shows up anymore!

I also tried charging it, but the LED does not light up!! Its not charging then!

Its dead! The LED doesn't light up, and the screen is black...

It is also not being detected by my computer...

What happened!?

The battery was definitely full aswell

I need help please!

I was running the latest WM6.5 upgrade that came out last year.

Please please help. I really need to get it working... Its completely dead!

How can I send it off for repair?!

Please please get Back to me ...

Regards

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Any ideas? :)