yashsingh1/xdaforums huggingface dataset:
[Verizon Droid Charge] 1.4hitachi:
So how much money did you get from the charge return? You need to tell us the dollar amount.
[Verizon Droid Charge] blueis300:
Another sad thing is my wife needed a replacement device and they sent it USPS. No big deal got here it 4 days or so but I asked for a Sim card for my phone while she had them on the phone. I had to go to Fed Ex to pick something up. They sent my sim card 2 day with packing material etc.. but her phone regular mail. Her phone came with a sim card so why couldn't they just include it with the first box.

Instead of worrying about shipping handset costs to people that may need them control the cost of stupid **** like this.
[Verizon Droid Charge] teardropcity:
I purchased the RAZR at full retail price of $650. Then verizon exec office rep applied a credit to my bill for $326.09, which was the exact amount I paid for the Charge. This is not quite the same as refunding it as money in my hand, but its the best I was gonna get from them. So in a convoluted way I got back the money I spent on the Charge and used it for a RAZR and since it was retail my contract date remains the same. I will say so far, data drops are way less frequent and only last a few seconds and I credit that to the general fact that moto radios are better than Samsung.
[Verizon Droid Charge] kelmar13:
Two Razrs on the way to replace both of my Charges. Goodbye random screeching when during calls.
[Verizon Droid Charge] maurogg84:
How long did it take you to convince them?

Humble Charge 5.0

Fuju tweaks ICS 4.0

Supercharged v6

Kickasskernelizer
[Verizon Droid Charge] ellisz:
You were getting the screeching on EE4? I get it all the time but I am running a Gingerbread leak. I figured I would have to wait till it was official to ***** about it.

I am currently without data as it has been out all day long for me.
[Verizon Droid Charge] kelmar13:
Quite literally, 30 seconds or so. I did NOT contact BBB but chose to contact their corporate office directly. The lady I spoke with checked with their tech department who in turned checked with Samsung who CONFIRMED that this is an issue with the phone.

The lady I spoke with immediately offered a FREE comparable 4G device (TB, Revolution or Bionic) for both Charges on the account that have the issue. I mentioned the screen on the screen of the Charge and how the Razr has close to the same screen (in terms of being vivid and vibrant). She pulled some strings and was able to get me the Razr at upgrade pricing.

I get to keep the Charges so I can sell them, trade them in, blend them....

Had it randomly on every build (official and not), RFS and Ext4, stock and rooted, etc.
[Verizon Droid Charge] PeterDLai:
+1 on blending them
[Verizon Droid Charge] zeus_r6:
Should have known the first 4g phones they put out to use us (the consumer) as test dummies would be laden with problems and issues.

So now Samsung is finally admitting there is indeed a problem with these handsets?

Posted via Tapatalk mobile app
[Verizon Droid Charge] 1.4hitachi:
I finally got them to give me the bionic that I can sell when the nexus comes out or just get the rezound.
[Verizon Droid Charge] executor485:
Got the number to that office? Maybe a name to talk with? Did you have to go through the refurb BS? I've been arguing with Verizon for 6 months about these issues and their only solution is a refurb. I've been down that road before and it never turned out well. I love the charge as a phone (if it worked, single core and all), but the flaws make it an unusable device.
[Verizon Droid Charge] kelmar13:
http://aboutus.verizonwireless.com/leadership/executive/index.html

Contacted appropriate CS Exec at the bottom of the list via email then they called me to discuss and resolve. I stayed polite the entire time (if that helps).

Didn't have to go through any refurbs. I'm sure if I had chosen the Bionic, Revo or TB then I would have gotten a refurb. The razrs I got were brand spanking new.
[Verizon Droid Charge] executor485:
Politeness always helps regardless, even if the person is a moron. If things have to go higher they can pull up previous info and see that you have been polite.

I'm not a big fan of the RAZR for the simple fact the battery is not replaceable/changeable. It may never be a big deal, but it is slightly concerning because I cant have the phone plugged in all day. HTC has always been horrible on refurbs, so that leaves out the TB for sure, and the Revo is just a piece of junk from what I've seen/read. Moto has been good, but I've read that there are similar issues exhibited with data connection and static on the Bionic. Its a mystery as to IF there is a 4G phone that will work properly. lol
[Verizon Droid Charge] kelmar13:
Dealing with VZW for this truly has been a pleasure TBH.

The locked bootloader was my turn off. There is a key sequence to "fake" a battery pull for the razr.

Just FINALLY getting around to activating it....

Of the phones available, I felt that this was the lesser of the evils.
[Verizon Droid Charge] skenney1993:
Got my 3rd replacement wednesday before last and had screeching sounds when talking to someone. All the rep would do is send out another charge. I told my other replacements were because of data dropping and she said hold on a minute. Well she got back on and said theres a app called data saver that delays the 4g from turning on. I asked for an early upgrade, she said no. I asked her for a comparable device, she said no. I asked her if the screeching was a known problem by samsung like the person with the razr said, and she said no. This phone is a piece of crap!
[Verizon Droid Charge] kelmar13:
Stop calling the phone center customer care and go right to the top with the link to the executive team provided a few posts back (and earlier in the thread IIRC).
[Verizon Droid Charge] skenney1993:
I did and all they said was they could give me a 3g device which i refused!
[Verizon Droid Charge] kelmar13:
Wow, that sucks! Keep at it, ask for a different rep, etc. Being polite, calm and fully explaining the issue/problem you are having is what should yield results (and if not, at least you'll be getting a phone that doesn't screech or drop data).
[Verizon Droid Charge] skenney1993:
Got my phone late this afternoon and the data has dropped a time or two. The rep promised to call me back tomorrow to see how the phone is working. Hopefully they'll actually exchange my device for a different model

---------- Post added at 04:15 AM ---------- Previous post was at 04:13 AM ----------

Oh and by the way, you dont have to flash back to stock when you send it in. I forgot to flash my phone when i sent it in. All they check is physical damage.
[Verizon Droid Charge] blueis300:
The Rep is gonna call you back just like I have an open ticket.
[Verizon Droid Charge] skenney1993:
Yeah, I'm hoping for the best expecting for worst. They've promised too much and never made it happen.
[Verizon Droid Charge] zeus_r6:
Friend sitting next to me with a RAZR and its flipping 3g/4g instantly and not dropping data...this charge is a POS!

No more Samsung for me.

Posted via Tapatalk mobile app
[Verizon Droid Charge] letsgophillyingeneral:
Why the hell do you people keep getting replacement Charge's when you know that you're going to run into the same problems? Seriously.
[Verizon Droid Charge] zeus_r6:
A lot of folks are getting the bs from customer service about only being about to replace the charge with a comparable phone which isn't comparable at all...leaving them toughing it out with a steaming pile of hot garbage aka "like new replacement droid charge". I'm glad we could play vzw lab rats while they test out their new 4g lte...leaving us to suffer with all the issues along the way. Still can't believe I dropped $300 on this "flagship" turd.

Posted via Tapatalk mobile app
[Verizon Droid Charge] yourbrokenoven:
Every time I go to certain parts of town, the data drops for 5 to 10 minutes. Rebooting does nothing. Toggling airplane mode SOMETIMES seems to help. Even at home, sometimes my phone forgets that it is connected to my wifi and begins using 3g data instead. Crazy.

I'm never buying another samsung phone. Not even the Galaxy Nexus.
[Verizon Droid Charge] fortesquieu:
It's not Samsung's fault. If you look at all the 4G phones, they all have the same issues.
[Verizon Droid Charge] teardropcity:
Data drop does occur with all 4G phones on Verizon, however the Droid Charge does it more often and for longer than the Droid RAZR I replaced it with.
[Verizon Droid Charge] zeus_r6:
Sitting side by side with a RAZR user, my phone drops data WAY more often than the RAZR...yes, the Charge is nothing more than something pushed out to production without much actual testing. Can't wait to get rid of this junk.

Posted via Tapatalk mobile app
[Verizon Droid Charge] Lodingi:
I gotta say flashing the 2.3.6 rom has made a difference. The data drops are far less frequent. Something for everyone to consider.
[Verizon Droid Charge] executor485:
Yes, this is true... But then you get to deal with the horrible static craziness in calls.

Overall, it's just been a lackluster phone. It was pushed, dropped and forgotten within 2 months. If it received half the attention any other phones received, it may have been able to overcome it's issues.
[Verizon Droid Charge] Lodingi:
I guess I haven't been lucky enough to experience this issue. I will admit call quality is not Motorola calibur, but its fine.

As a side note, we all know Samsung sucks balls when it comes to device updates. It's just a fact.
[Verizon Droid Charge] executor485:
You have been one of the fortunate ones then. I've heard many theories on what the actual issue is, some people saying that x solved it for them. I've got my own theory though; bad QC. Would fully explain why some people have an issue and others dont, and why some things work for some people and not for others. If the parts arent consistent, then the fixes wont be either.
[Verizon Droid Charge] neyenlives:
i have had nothing but good performance since EP3H stock rom was leaked, now on EP4P and here's the deal. For the first day or so it was great, at least as good as EP3H, then issues began, long times, as in hours without data, none, nothing i did helped, reflashed and all. Then I remembered there was a network upgrade scheduled for that week, we got the initial 4G update to our network here but then they did an expansion follow up a couple months later. So I decided to give it a couple days in the event they were working on things and sure enough, one morning, all was back to normal, and better than ever. I have never had any of the noise in calls that people report and data drop outs are mostly non-existent. EP4P is easily the best rom to date with the best radio. Anyone on a Froyo based rom needs to make the move to either EP3H or EP4P stock roms. Can't speak on the modded roms. I am running the stock EP4P that was simply rooted, deodexed and debloated and then installed imoseyons 11/6/11 voodoo kernel and then the ICS system tweak. Rock solid.
[Verizon Droid Charge] skenney1993:
I received a call from the exec office and the solution to the data dropping is a lg revolution. Would the revolution be a downgrade? I'm supposed to call back tomorrow to give my answer on the revolution. What would you do?
[Verizon Droid Charge] zeus_r6:
I wouldn't accept a revolution...thats for sure lol

Posted via Tapatalk mobile app
[Verizon Droid Charge] kelmar13:
While I personally don't like the Revolution, you should go play with it at a Verizon store and decide if you like it.
[Verizon Droid Charge] kakistocrat:
This problem is widespread

Myself as well as 3 of my friends who have the VZW Droid Charge experienced the data dropping issue. I called customer service and they did some sort of network reset on their end, and had me do a hot battery pull. This resolved the issue for a few days, then it came back. Sometimes I would be without data connectivity for as long as 10 minutes at a time. Sometimes it was resolved by disabling data, then re-enabling... but sometimes it wasn't.

I Odin-ed an older version of Froyo to the phone and stopped having the problem. I have since put GB 2.3.6 on my phone and still have no issues. (BTW can't believe VZW still hasn't pushed this new release, it is so much better).

To everyone who wants to sue VZW over this, know that you can cancel your contract with no penalty and select another carrier.
[Verizon Droid Charge] hoppermi:
I sent an email to CS complaining about the data issues asking for my upgrade to be returned so I am not stuck w this for another 18 mos. Got a call back and settled on a "managers upgrade". Can be used within 3 months. Win for everyone. They don't have to give me a new phone, I get to choose what I want. Yeah its gunna cost me $300 to upgrade, but I get to keep charge also.
[Verizon Droid Charge] Schoat333:
I have had several calls, trips to the store, and even a twitter battle with VZW reps about my data connection issues.

I have traced it to a problem with eHRPD. It seems that my phone will ocasionally have trouble connecting to 3g when using eHRPD.

The first time it happened, I lost 3g completely for about 2 days, then it suddenly came back. It worked for about a month, and then I lost it for 24 hours again. It cam back on its own, and worked until yesterday.

I have now been without 3g data for 24 hours again.

LTE will work, but im on the edge, and the phone will go in and out of lte coverage during my day, so im stuck with no data sometimes.

I'd be happy with an early upgrade, but I was basically told to f myself by VZW, and that I could only get a refurbished charge.
[Verizon Droid Charge] zeus_r6:
I've had the exact same issues as you. This phone is trash...have I mentioned that?

Posted via Tapatalk mobile app
[Verizon Droid Charge] gogreenbay07:
I've had this phone for like a month then it was off for about 3 months and now I've had it for about 2 weeks now and I have had 0 problems with data. Last night my phone was only on 3g but I'm assuming they were just working on the network or something because when I woke up it was back on 4g. This is a good phone and if you don't like it go to verizon and cancel your contract and resign up with the galaxy nexus when it comes out.
[Verizon Droid Charge] IN8skillz:
Yeah, and pay the ETF, $299 for new phone and lose unlimited data! Would be better to just pay full retail for galaxy nexus
[Verizon Droid Charge] zeus_r6:
Exactly

Posted via Tapatalk mobile app
[Verizon Droid Charge] ezas:
My theory is chip yield. All chips get tested. Some pass by a wide margin, some by less. As chips get smaller and smaller yield/specs become harder to achieve. But it's to Samsung's (and wafer Mfg's, etc) to let more chips through. Also there is a lot off pressure to make these phones at a competitive price point while adding more features.

Anyway that's my theory on the wide range off issues/user experiences on Samsung devices.
[Verizon Droid Charge] Panzerapple:
I am starting to wonder if data issues are not the Charges fault and is a lte hardware or software issue. I am renting a rezound till the nexus comes out and this phone drops data constantly worse then my rooted Charge. The only thing it does recover signal quicker I do know the gfs old Droid x never dropped data. Anyone else notice this with other lte devices.
[Verizon Droid Charge] Bear55:
With the new OTA radio software my Charge is a lot better with connectivity. If it does drop data it usually picks up right away and drops are a ton less frequent. It does seem that LTE is less stable than 3G in general though.
[Verizon Droid Charge] neyenlives:
for what it's worth, since moving to the Ep4D radio/rom, my data is pretty much flawless now.....completely a different animal from EE4
[Verizon Droid Charge] zeus_r6:
Link to the ep4d radio?

Posted via Tapatalk mobile app
[Verizon Droid Charge] shrike1978:
http://rootzwiki.com/topic/10567-ep4dstockcwmfull-deodexed-stock-modemupdater-extras/

As noted in the OP, you must be on EE4 radios before flashing the modem updater.
[Verizon Droid Charge] zeus_r6:
Have to go backwards first? Currently on ep4p..

Posted via Tapatalk mobile app
[Verizon Droid Charge] zeus_r6:
Switched to the Ep4D radio...guess we'll see how it works out...

One thing way off topic I noticed:

Wiping the cache and Dalvik cache in CWM definitely speeds up the phone a bit

---------- Post added at 02:29 PM ---------- Previous post was at 02:22 PM ----------

data dropped for a few minutes again...now I'm on 1x

not surprised.
[Verizon Droid Charge] shrike1978:
Yes. The CDMA modem is only available as a delta from EE4. That's why it isn't included in any Odin packages.
[Verizon Droid Charge] letsgophillyingeneral:
A coworker of mine ran a stock Charge and said she had data dropping issues, among other things. I checked in with her today to see if she got the update and the first thing she mentioned after confirming that she received the OTA was that her data hasn't been dropping at all.

Yeah, it's the Charge's hardware -_-
[Verizon Droid Charge] xxxedjixxx:
IMHO, I believe that the issue lies either with the modem programming, or compatibility between the kernel and modem versions. My wife has stock tomorrow, and it works good. I went custom, and with GC. 2.1 with EE4 modem, no difference. Tried EP4P & EP1W or whatever they recommended, and both absolutely suck for getting service, let alone data. Trying EP4D tonight before reverting to EE4 and being dissatisfied, but working.
[Verizon Droid Charge] neyenlives:
co worker that sits in the cube next door has a charge, i have been updating just his modem/radio since EP1Q i think but he didn't want to go the full monty so he is still in EE4 base. He also reported incrementally better reception overall. Tomorrow I am getting TiBu set up on his phone and doing a complete wipe to get him up to date on the new stock firmware. He said every day his phone tries to update and says it did, but it is obviously failing as it still shows the same thing, EP radio and EE4 base.
[Verizon Droid Charge] zeus_r6:
After doing without data AGAIN for 4 hours today I got fed up and threw the EP4P radio back on. The EP4D was problematic right from the start. Have I mentioned droid charge is garbage? lol
[Verizon Droid Charge] shrike1978:
A lot of people are having data problems today and it's not limited to the Charge. Google "Verizon 4G outage" and limit your search to 24 hours.
[Verizon Droid Charge] neyenlives:
it's out nationwide intermittently, relax
[Verizon Droid Charge] GrainOsand:
I thought I'd give a little update on my dealings with VZW today. So as some of you might of heard, I sold my charge to a family member and picked up an iPhone. BIG MISTAKE! I ABSOLUTELY LOATHED IOS.

So, last week my cuz called me and asked if I knew anyone who wanted to buy the charge I just sold to him about 2 months ago. he now wanted an iPhone . I quickly offered him a trade. My iPhone for his charge and some cash. Done deal. I'm back on Android and loving it.

So today I called VZW tech support cause I had no data(@ this point no one knew data for all 4G phones was down). The 1st tech put me into tier 2 support. The tier 2 support tech tells me it's a known issue with the Charge and I can either have a Thunderbolt, Revolution or Bionic.

I tell her I do not want any of those devices and would like an HTC Resound. She puts me on hold for about 3mins and then says OK but I would have to purchase the battery and back door and she would credit my account $20. I quickly agreed and my CLN REZOUND will be here tomorrow.

I really don't think this is a device related issue as all 4G phones seem to suffer from data dropping, but hey who am I to argue with tier 2 support. God I love Android. Good riddens IPHONE!

Sent from my Gummy Charged GBE 2.1 using XD,A App
[Verizon Droid Charge] Panzerapple:
You should have kept your Charge Sense sucks tried adw and go launcher made the phone laggy and almost unuseable and it still drops data recovers faster then my Charge but have not tried the new ota yet for the Charge. The rezound would be a decent device with a good dev behind it. Just my thoughts not trying to pis in anyones Cheerios.
[Verizon Droid Charge] GrainOsand:
Piss away It's cool I don't like Cheerios chap. I already used the rezound for a week and I definitely WOULD NOT keep the charge over it. The charge is a nice device and it almost served it's purpose of getting me to my next upgrade in Feb, but let's not get crazy.

I actually like sense but I won't be mad when cm9 hits the rezound. I'm pretty sure BAMF will be supporting the rezound as well.

I might miss the color saturation of super amoled but the rezound screen is really nice as well!

maybe this will help someone else who would like to get rid of the charge. That was my 1st complaint to VZW and I would certainly consider the resound an upgrade
[Verizon Droid Charge] anoninja118:
nice!!! I like the rezound too and would consider it an upgrade, not saying I'm gonna call to switch out but if the opportunity came I'd take it... well I guess that means no more super awesome charge themes :( anyways good luck with your new device bro
[Verizon Droid Charge] zeus_r6:
I'm thinking I'll call today

Posted via Tapatalk mobile app
[Verizon Droid Charge] GrainOsand:
Thanks anno I still have one theme to finish. I was waiting for kejar31 and the boys to finish the liberty ROM for the charge.

Xdaholic lives 10min from me and I can use his charge to finish the theme as he doesnt even use it anymore, it was his rezound I rocked for a week as well. It will be an ICS theme, there will be no orange left when im done. It will be thoroughly complete! Team Liberty will hopefully put charged liberty together soon.

I know kejar31 is waiting on a gnex, hopefully they finish it before the gnex is released or I have a feeling kejar31 will get side tracked with it.
[Verizon Droid Charge] zeus_r6:
Thank you for posting this! Yesterday I made a call in to tech support, was very polite during our conversation and within 20 minutes an order for a CLN rezound was on it's way! I had to pay for a back and battery of course, but the relief of getting away from the charge is so awesome! I'll post up after a day or two letting you guys know how this thing does with data :)
[Verizon Droid Charge] GrainOsand:
Zues I'm really glad my post helped, do yourself a favor and buy the extended battery. I bought a extended battery before my device arrived and to my surprise, they sent me a brand new rezound. It had everything except beats headphones. I am extremely pleased with the rezound. I have had the phone up for 12hrs with moderate to heavy use and still have 22% left.

The screen took a little getting used to but only because its a different size. The rezound is a little bit longer and much thinner, It's crystal clear, the colors are not as saturated but its definetly better than I expected.

I was thinking about selling the rezound for around 400 and pick up a nexus but after using it for a full day I will most likely just keep it.. its the smoothest device I have ever used. Hopefully we get s-off soon. Good Luck with your Rezound I'm glad my post helped.

P.S. don't be surprised if you device is not CLN ;-) And I havnt dropped data yet.
[Verizon Droid Charge] Lockett:
I think I may just have to give tech support a call today.
[Verizon Droid Charge] PeterDLai:
Did they send you a new micro-SIM card or did you just cut down your old one?
[Verizon Droid Charge] zeus_r6:
Still setting the phone up, but it hasn't dropped data for more than a couple seconds. The charge would drop no matter what radio I was on. I'm happy with this handset as it really screams speed wise...the resolution on the display is awesome as well :) And no, there's no way this thing is CLN (more like brand new)

Goodbye Droid Charge...you WILL NOT be missed lol.
[Verizon Droid Charge] GrainOsand:
Rezound takes regular sim ;-), its not a RAZR
[Verizon Droid Charge] neyenlives:
i'm not taking any rezound as an exchange for a Charge.....but I would take a Nexus...which actually would be a much closer device....