yashsingh1/xdaforums huggingface dataset:
[General Questions and Answers] elf1967:
recovered data on Nexus 5

I had a hardware failure on my 3 month old Nexus 5 and could not get it to boot no matter what was tried. The thing was bricked. Local tech company specializing in data recovery in mpls diagnosed problem as hardware failure and said data was not recoverable. Told all data was lost and to return phone to Google Play. Discovered Josh via this website and checked out his youtube posts. Called him and he said he would give recovery a try. In about two weeks time he confirmed data was recoverable. Total service took about 3 weeks from my original delivery to his return of phone, but I would have waited 3 months if necessary. All pics and videos were recovered! Will hopefully not need service again, but if I do, I know who to send my phone to. Thanks Josh!
[General Questions and Answers] Unicornasaurus:
I seem to be having a terrible experience with mobiletechvideos.

I ordered a JTAG repair for my S3 on March 17th, and send my device from BC, Canada on the 18th.

On the 24th of March, I received an email saying that they have received my device.

On the 28th of March, I received another email stating that I needed to pay another $25 for international shipping. I sent payment on the 1st of April, and shortly thereafter got an email saying "Payment received and order updated. It will ship today!".

That was the last time I heard from anyone, and it has been over 25 business days and over 1 calendar month and my device hasn't shown up in the mail. I sent an email on the 23rd of April, and again on May 5th, but never received any response. I'm usually quite busy during regular business hours, so I haven't been able to call in.

At this point I'm not sure if I should just count the phone as a loss and ask PayPal for my money back, or if there's any hope of getting my device back.
[General Questions and Answers] connexion2005:
Hey there,

Is this Jake by chance from Burnaby? If so, can you please send me a PM and I can help get this sorted out for you. I'm looking into it more now as we show to have shipped the unit the same day you had paid on April 1st.

Thanks!

-Josh

---------- Post added at 10:15 PM ---------- Previous post was at 10:14 PM ----------

[MENTION=5819598]diegolopezjr[/MENTION]

Hi Diego,

I shot that unit out sometime ago. You should be up and rocking again!
[General Questions and Answers] Narc0lept1cN1nja:
Hey Josh,

Mind checking up on an order for me too? I got the email confirmation that you got my S4 on Apr. 20th. Sent in a few emails that you never got back to me. Just looking for an update on it.

I'd change that email, if I were you too. Says it usually takes about 4 business days, and looking at this forum, I think your too backlogged to hold that true anymore.

Just PM me, and I'll give you my order number and whatever else.

Thanks
[General Questions and Answers] connexion2005:
PM sent!
[General Questions and Answers] mistahlos:
My Mobiletechvideos Review

I jacked up my phone unlocking the sims. I search forums for 6hrs a day and sometimes longer for weeks trying to repair Baseband Version unknown and EFS null problem. Finally decided to call mobiletechvideos. I set up an appt. to call right after work, 15 mins after making the call my phone was repaired. I highly recommend mobiletechvideos. They are friendly, professional and informative. Thanks again Josh, you saved me a ton of headaches.
[General Questions and Answers] backfist:
Note II

Just sent in my Note II after bricking it during an upgrade...hope this works!
[General Questions and Answers] iooooooc:
Just want to say thanks to Josh for helping me out. He was able to do everything that he advertised, and was responsive and cordial to deal with.
[General Questions and Answers] connexion2005:
Thanks so much for the feedback!
[General Questions and Answers] charlesairman:
Familiar story

I sent my HTC One to Mobiletechvideos in May. I received an email confirming that they received my device on May 26th. I have called every week and the person that answers the phone tells me that my phone has been fixed and will be shipped out the next day. After the second time I am told this I call BS and ask to speak with Josh. I am told he is at lunch every time I call?? I have been told that someone will call me, email me or text me with the tracking number. I have not received anything.... I am usually pretty patient until I am lied to 2 or 3 times. what's up with this company? Just tell me the truth...:(

UPDATE:

I did receive a call from Josh who explained the reason(s) for the delay. Long story short.. I got my phone back and Josh took care of me.

THANKS Josh

i would use his service again.... hopefully he hires some more help
[General Questions and Answers] connexion2005:
Hi there,

I'm sorry for the delay on this order! What's your order number? I'll give you a call directly. Or, just PM me please thanks!

-Josh
[General Questions and Answers] charlesairman:
PM sent yesterday.
[General Questions and Answers] connexion2005:
Calling you in about 10 minutes hang tight and thanks Charles...
[General Questions and Answers] backfist:
Note 2

Sent in my Note 2 17 days ago and nothing yet...sent a PM
[General Questions and Answers] connexion2005:
Hi Kevin,

Your unit will ship Monday thanks for your patience! There were some difficulties getting yours programmed with the way it was bricked but it's all good now!

-Josh
[General Questions and Answers] backfist:
Thanks!
[General Questions and Answers] jhartley:
order status, please

I am experiencing a similar problem with service time and lack of communication. This is in regards to order #23792. Last week I was told by Jennifer that my device was in the software phase and would ship out the next day with a tracking number. Could you please provide some form of communication, preferably an email to the address you have on record.

Thank you.
[General Questions and Answers] backfist:
Note 2

Rather than the Monday shipping as Josh stated, it was shipped on Wednesday and arrived on Friday. It appears to be good-to-go.

It's too bad that their communications and customer service don't match up to the quality of the repair.

I was never able to get an email response nor a response to a message left on their business number. Had it not been for Josh monitoring this thread, comms would have been at zero.

I shipped it on the 11th of June and it came back on July 5th.
[General Questions and Answers] phelimon:
Cannot contact Mobiletechvideos

I ordered a repair on my galaxy 8.9 a week ago, i have USPS delivery Confirmation, but i dont get any reply from you, i called countless times send email with no success, can you give me any updates, i paid 100$ for best experience and this is what i get.
[General Questions and Answers] exoticheadme:
No answer from Mobiletechvideos

My experience has not been so great so far. I sent my HTC one after I bricked it while trying to update.

I sent it on 7/1/2014 and recieved an email saying they recieved it on 7/3/2014. I waited for a week before I called them and was told that it wasn't ready yet. I waited for 5 more days and called back and was told that they couldn't fix my phone using regular JTAG methods and Josh was working on it and was asked to call the next day. I called the next day and said they still didn't have information regarding the order and was asked to call on Friday. I called on Friday well before threir closing time and it went to voicemail. I called today, again well before their closing time and it went to voice mail again. It's been 2 and half weeks since they recieved my phone and haven't really been helpful with their customer care.

My order number is 23997
[General Questions and Answers] bweN diorD:
when you blindly post without a mention or quote, Josh will only see post when he decides to come here.

but if you mention him in your post's like this [MENTION=1602851]connexion2005[/MENTION] he will get an email notification of the mention.

it is no guarantee you will get help faster, but at least you will know he got notified of your post.

hope that helps!
[General Questions and Answers] CrossFire78:
I'm in the same situation. They've had my phone for more than 2 months, he said he had finished it and it was to ship the next day... No response to email/calls/emails/pm's for the past month and half.
[General Questions and Answers] dmckibbin:
My phone hasn't been out as long, but I agree that the communication is poor. My phone was confirmed delivered on Monday the 14th and I received a confirmation email from mobiletechvideos@gmail.com stating that it would be fixed and shipped within 4 days. I've followed up a few times for status, but I've received no response to my inquires. I would expect at least a notice of delay since the 4 days specified on the site and in the confirmation email have passed.I would just like a timeline since I'm working on a barely operable phone right now in the meantime. My Order # 24088 is in case Josh sees my post.
[General Questions and Answers] dmckibbin:
I spoke with Josh. He said my phone would be done today, and I should receive it early next week. He said that they are in the process of relocating and he has been out several hours each day because of it, and orders keep coming in. He apologized for the lack of communication and stated that in 3 weeks when they move, the speed of repairs and communication will improve.
[General Questions and Answers] nytebird:
My Lg G2 needs your help Josh

Bricked Lg G2

I have been sending emails via mobiletechvideos and happened upon your site on xda. I shipped the phone on 71714 Received an email from Jennifer on the 23rd saying the phone was received on 21st.. Today is the 25th and have yet to here any response from anyone!The only phone I have is my sgs3,which by the way,you unbricked for me April of last year! I can't swing adding a 2nd line to my sprint acct. right now so phone calls are out.Please can you get back to me today about what's going on w/my phone and when you expect to ship.:(

Order 24140
[General Questions and Answers] CrossFire78:
Looking into legal options in Texas if anyone wants to tag along. I'm just tired of being told its done and ready to be shipped, yet nothing comes of it.
[General Questions and Answers] connexion2005:
Hi Nate "CrossFire78",

I'm personally looking into this for you this morning as I believe you have spoken primarily with Jennifer on this. When I Iast spoke with her she had told me that there problems with revival of the unit. Nonetheless that doesn't excuse massive lapses in time with no communication and I do apologize for that. I'll be calling you sometime today with an official update.

Viola "nytebird",

I'll also be contacting you today as well. The LS980 you sent has had issues with our Linux revival methods for units in the Qualcomm BULK method which typically works for all other G2 units. As stated above you should have certainly been contacted at this point and I apologize that you have not been reached out to at this point. Especially since you know we typically do not have these types of logistical issues considering you have done business with us before! I'll be calling you today as well with a prognosis and full outcome details.

Thanks again to both of you for your patience and I apologize for the issues. I've thoroughly reviewed all other cases above and EVERYONE was dealt with promptly after the posts albeit no post was followed up with just for everyone's reference. Anyone else looking for an update? Post up and I'll help you out!

Thanks!

-Josh
[General Questions and Answers] nytebird:
Josh sent you a pm

Josh I pm'd you a message in regards to our earlier conversation.Ready to proceed
[General Questions and Answers] connexion2005:
Replied... :)
[General Questions and Answers] Corbitt74:
Hi Josh [MENTION=1602851]connexion2005[/MENTION], My phone hasn't been there as long as others, about a week, but I was wondering / hoping its done soon. No back up here to use. Order # 24222. Do you have an update please??

Josh if your out there, I'Pm'ed you
[General Questions and Answers] Shamear:
[MENTION=1602851]connexion2005[/MENTION] Hi, I left you an email a week ago and haven't received a reply, its quite important so if you can get back to me as soon as possible that would be great, my order number is #24107 and the email is from Shamear. Thank you! :o

#24107
[General Questions and Answers] Shamear:
So I am currently experiencing similar issues as some posters in this thread previously had, I've been trying to get into contact with Josh for weeks now regarding the status of my phone and I haven't received a reply to any emails I sent him, or the message I sent on this forum. I ordered a data recovery procedure and was told it would take 4 days, but it has now been almost a month since I was told it was received and I haven't heard anything since. I have no other way to get in contact with Josh or Mobiletechvideos besides emails because I live in the UK and can't call so I'm at a loss here. I was initially very impressed with their customer service while discussing options for my phone, but now I'm quite disappointed. Ever since they received the phone, I've heard nothing, its getting quite desperate now if I'm honest.

#24107
[General Questions and Answers] wheeeler:
So far, no good... 4 days has come and gone

I got an email from Jennifer Saucier on 8 August 2014 that said my phone would be fixed and shipped back to me in 4 business days. Neither has happened, and they haven't responded to my request for information.

More details follow, but let me warn you now... it gets a little ranty near the end:

I sent my SGH-i997 (Infuse 4G) in for repair on 4 August 2014. When I placed the order, the confirmation screen told me to mail my phone the the address listed on the FAQ page. The address wasn't listed there, so I freaked (already paid for repair!) and called their office number. It was 2:00 PM (GMT -4:00), but nobody was there to take my call. I left a voicemail, clearly explaining that following their directions wasn't going to work. Frustrated at talking to a machine during business hours, I hung up and began my own search. It didn't take very long for me to find the address once I stopped looking in the one place they told me to look. Jennifer returned my phone call 3 days later, but by then my phone was already in their shop.

Since they don't seem to answer the office line, I sent them an email asking about my phone. Not surprisingly, they have not responded. My guess is that they want to have a 4-day turnaround, but for one reason or another can't seem to make it happen. Instead of addressing a potentially upset customer, they are working diligently to have the work completed before contacting me. This way they can avoid setting a new deadline altogether. The a-hole part of me wants to call that immature and unprofessional behavior; the part of me that is human, however, understands that people can be scary and sometimes it's easier to avoid them.

I think MobileTechVideos would do well to avoid quoting a turnaround time for a while. Judging from this board, which I wish I would have read before hiring them for a repair, they aren't hitting the 4-day turnaround. Since I know absolutely nothing about how they deal with their workload, I would have accepted a quote of 7 days, 14 days, hell even a month (that's pushing it, though). The fact of the matter is that when you say one thing and do another, people lose trust. And get angry. And go on rants on XDA.

Instead of telling us how many days it will take for them to finish work, they should just tell us where we are in the queue. If they keep track of completion times for a while, they may be able to start quoting turnaround times again. Until they get a better idea of how long it takes them to get stuff done, they really need to stop pissing people off.
[General Questions and Answers] Shamear:
Josh stated another thread on this forum that they are currently relocating and have been for months and it won't be completed till the week of 25th of August. He also stated he's hiring staff for customer service, so I now at least feel a little better knowing there's something causing the delay. I still feel I should get some sort of update at least though, surely can spare 2 mins out of the entire day just to update some customers, and reply to some emails. Anyway, his forum post in the following link has brought some ease to me at least, I will be patiently waiting for that week.

http://xdaforums.com/showthread.php?t=2799332&page=2

#24107
[General Questions and Answers] matsaleh13:
No Status on My Phone Since August 5

I'm posting here in the hope that I will get some response from Josh about my phone. I've not heard anything since Jennifer called me August 5 to tell me the EMMC chip was fried. At that time I authorized and paid for the repair for an additional $100 on top of the $60 already paid for my brick repair order. I have not heard anything since then after leaving several voice mail messages and sending several emails.

I really, really want to trust Josh and his crew, based on a generally very favorable reputation here on XDA, but it's getting harder as the days drag on. I understand about the move and all - it's a big deal and hard to keep it all together at times like that.

However, you still need to communicate with your customers. There is nothing on the website that tells us that orders will be delayed because of the move. I didn't get any emails - not even an automated one, telling me anything. Even I can set up an "out of office" email to autorespond when needed. And you know what? If you can't service your normal work load during this time, then stop taking orders until you can. That has to be better than pissing off your customers and risking loss/damage to their property.

I've read a lot from haters who say "don't use them" or "i'm calling the cops" or whatever, but I believe in being level-headed about such things. Yet, my patience is waning.

I dearly want to be a satisfied customer, and I want to have the comforting knowledge that I have an option to rely on if/when I screw up my phone because of my own stupidity. Please, please give me that opportunity by communicating with me at the very least, and by completing my job and returning my phone as soon as possible.

Order #24127
[General Questions and Answers] wheeeler:
Order 24289

Who's collecting the bets on whether or not Josh & the gang are going to respond to communications this week? I mean, you know, besides him. This is the LONGEST "four" days I've ever seen.

Do you think they would respond if we all disputed the credit card charges and filed reports with Brazos County Sheriff Christopher C. Kirk?

http://www.brazoscountysheriff.org/

Order # 24289
[General Questions and Answers] D_roid_noobie:
Hi connexion2005,

I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.

I sent as required by USPS, Insured.

Tracking shows they received the S3 on Aug 20, 2014.

I have not got any email or phones reply's to date.

Can you check on this for me.

Thank you.

(Can you PM me for more info and repair number.)
[General Questions and Answers] MaverickAVS:
I see both sides of the issue as discussed

[MENTION=1602851]connexion2005[/MENTION]

Having sent a phone to be repaired. I have waited, as per other individuals. Since the numbers quoted are now reflecting past my repair number I thought I should add my "request" to the list:

Order number #24265

“1 x LG Optimus G Pro JTAG Brick Repair (RUSH PROCESSING: No, Optimus G Pro Model Number: AT&T (LG-E980), ROM / Root Upgrade Service: Yes, International Priority Return Shipping: No, International Express Return Shipping: No)”

Sent 1st August and received 4th August 2014 (confirmed via USPS). An email was received from Jennifer Saucier, Senior Technical Director (dated 5th August 20104) acknowledging the device and offering an expedited "Rushed Processing Option". I declined the offer, based upon the four day turn around already paid for. I have sent an email on 13th August 2014, and to date have had no reply. I understand, (having read through these posts and the other thread that) Josh and his company are / have relocated. As others have said, just a simple notice either on the website or a general email notification acknowledging the backlog and a time frame regarding orders would alleviate the questions and thoughts of current and future customers.

Being self employed and having clients, I see both sides of the issue as discussed...
[General Questions and Answers] cboggiedown:
MobileTechVideos

I've sent my phone to Josh @ MobileTechVideos on July 16, 2014 and I hadn't received it back yet. I did receive a call from Jennifer about two weeks ago stating my phone needed a new digitizer, then she sent me a bill via PayPal so that I can pay for the part. I paid for the part two weeks ago and hadn't heard anything since. I'm getting worried that my phone and my money was stolen.

Has anyone else had problems with Mobile Tech Videos???
[General Questions and Answers] matsaleh13:
Problems? Read earlier in this thread and the threads mentioned.

However, I believe the folks at MobileTechVideos are honest, and are honestly overwhelmed right now. I think we'll all get our stuff fixed and returned eventually. I just think they could have done a much better job planning for this scenario, and communicating with their customers.

In short, I'm kind of ticked off, but willing to be won over if they pull it together soon.
[General Questions and Answers] MaverickAVS:
Update to phone repair

[MENTION=1602851]connexion2005[/MENTION]

Firstly may I say "thank you" to Josh and company. I was not expecting a reply in any form, for a while, given I'm sure he/ they have a lot going on.

Needless to say I have received an email addressing my repair status. It is done and on the way.

Also I want to note that the biggest surprise, was a partial refund!!!

Clearly the refund expresses a professional approach, a number of companies would keep the money and say nothing. Need I say more.

My conclusion and opinion is that the four day turn around is in a ideal world and scenario. With no issues with hardware/ software etc.

As most people who are in need of Josh's service should realize, not every install/ repair works first time. Given the multiple requirements of resources recently, the four day turn around was the part that suffered.

I await the delivery of the phone and again say "thank you" for your service.

The actual cost and time waiting should be weighted against the cost of the hardware involved. Rather than a 200 - 700 dollar brick we end up with a functioning device.
[General Questions and Answers] D_roid_noobie:
Order #24368
[General Questions and Answers] D_roid_noobie:
I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.

I sent as required by USPS, Insured.

Tracking shows they received the S3 on Aug 20, 2014.

I have not got any email or phones reply's to date Aug 27th, 2014

Order #24368

Order Date: 17th Aug 2014

This order is marked as Awaiting Shipment

How Can This Still Be Marked Awaiting Shipment?

Shipment Activity Location Date & Time

-------------------------------------------------------------------------------------------------------------------

Delivered BRYAN, TX 77807 August 20, 2014 10:38 am

Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am

Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am

Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am

Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am

Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am[/QUOTE]

EDIT:

Today I got this email:

An order you recently placed on our website has had its status changed.

[B]The status of order #24368 is now Awaiting Fulfillment[/B]

Order Details
Order Total: $86.00 USD
Date Placed: 17th Aug 2014
Payment Method: Credit / Debit Card

Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order

http://mobiletechvideos.mybigcommerce.com/