yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] JimSmith94:
I've only used my Infuse car dock once since I got it, and noticed that my E4GT was very hot when I removed it. I used it for Google Navigation and the ambient temperature was only in the 60s F. I only drove about 30 minutes, and I suspect that another 30 minutes would have caused it to seriously overheat.

I had the same problem with the Evo in the official HTC car dock. It would get so hot that the charge light started flashing and it stopped charging. I blamed that on the 100+ degree Texas summer days, but now I wonder if there is a correlation. The E4GT didn't get that hot, but it felt like it was close.
[HTC Sensation] rafiqc:
Hi all

I realized today that neither my weather nor my email updates, even though it is set up in Accounts & Sync.

Any ideas what could be wrong?
[Eee Pad Transformer General] psycho2097:
Regularly I see horror stories about people who send their Transformer or dock for RMA, and something really horrible happens. Dock gets bent into a nexus s, dock cracked open like a nut, transformer screen repaired but transformer not working anymore....Totally not my intention to discredit those stories, but please dont form opinions based on those stories. I was horrified on seeing all the dock stories, and delayed sending in my B40 dock for battery drain fix for 2 whole months. Finally mustered up enuf courage , called Asus, got RMA, packed up dock in original box, and sent it in thru UPS. Reached asus in 3 b.days, repaired same day, dispatched next day, delivered in 3 b.days.took 7-9 days total.

It came in yesterday, and i was scared to open the box. I did however, and they had carefully packed it in the original box i had sent, with extra padding. The dock was perfect, no battery drain whatsoever(as far as i could tell, will check again today when i get back from work). Smoothest possible process.

The whole point of this discourse being, out of 1000 people, 300 found out about the dock, out of those 300, 200 sent it in, and 2-3 people had problems. they are not the rule, they are the exception. While they deserve full sympathy, it is by means an excuse to hammer Asus. IMO, they are doing a far better job of customer support than samsung, acer, toshiba is.No forcing of t****wiz s**t on customers,almost stock builds, regular updates, superb bundled softwares( aka Supernote & Splashtop!) excellent build quality of later models & publicly admitting fault, however minor. Go ASUS! [/end rant]

EDIT: My right speaker stopped working, one call to asus, sent it for RMA, came back in a week, perfect condition, excellent packing and shipping and service and everything. One more happy experience.
[Eee Pad Transformer General] jblanken64:
Here's another data point: Once I got my dock back it was fine. However... It took over 6 weeks. ASUS shipped my dock to the wrong customer and every time I called about it I was told that a manager would call me back. That didn't happen until about the 4th call, where I had to get a little abrasive to the rep I was talking with. I realize that he was only following procedure, but there was no other way to escalate since he couldn't transfer me directly to a 2nd level tech. Turns out my dock had been back in their possession for over 3 weeks and they didn't know what to do with it. So while the repairs were fine, the process was very irritating.
[Eee Pad Transformer General] husker91:
I also have a dock with battery drain, it is the original model, bought the day it was released. I've been scared to ship it in due to the horror stories as well but your great experience makes it a little easier! Called and I'm shipping it out tomorrow, Thanks and I'll post back!
[Eee Pad Transformer General] ARAMZE:
I have to say my experience with ASUS was very good. I have had the nightmare of returning items for repair and can sympathise with those who experience problems (long suffering xbox 360 owner). With ASUS, the dock was returned to me in 3 days! It was so fast in fact that I thought the courier had returned the item as undeliverable or the repair centre had just sent the package straight back. This was not the case....no more battery drain :)
[Eee Pad Transformer General] pside15:
I had a great experience with ASUS RMA as well. Screen died on my TF so I finally decided to send it in for RMA. They repaired it the same day they received it and shipped it back the next day. It's now working perfectly and it doesn't even have the minor light bleed that it did before.
[Eee Pad Transformer General] psycho2097:
really?? no 1 find that funny?

neways i do understand listening to horror stories can be quite painful, but its like driving, or a roller coaster ride. cars crash, roller coasters do fall off n people do die, but its extremely rare...n happen to a very small percentage.

sorry for the repetition, but its a subject very close 2 me. :D even my exp with asus has been very good, no light bleed, no speaker unbalancing, no major software issue.Happy panda! :):)
[Eee Pad Transformer General] Dyskmaster:
I had a great experience as well(dock battery drainage). I had also lost my serial number for the dock so I thought they would send it back but, sure enough, I got it back and it only took about 5 days total for shipping and repair. Best part, they put a new S/N number sticker on it as well. Don't be scared to take the plunge. Asus is pretty good at this, it's just that people tend to only ever complain about a problem rather than proclaim when it goes right.
[Eee Pad Transformer General] lost_:
Dock Battery Drain RMA (B40 dock, B50 tablet)

Wed 10/5: Opened ticket on the Web and auto reply with 48-hours window for real response

Thu 10/6: Called service number, long wait, and asked for RMA. Got RMA with TX service location (I'm in VA)

Fri 10/7: Mailed the dock only via USPS to TX; also received email response to the Web request, with the same RMA #.

Tue 10/10: TX service location got the keyboard (Monday was USPS holiday)

Thu 10/12: Got email notice with Fedex GROUND tracking number

Tue 10/18: Received the same keyboard with Asus packaging.

Overall an ok experience with no hiccups. I taped a a handwritten RMA number to the keyboard just to make sure it wouldn't get mixed up.

What ASUS could have improved:

- Shorter wait on the phone, or quicker Web request turnaround (I wouldn't have called if they had responded within 1 business day instead of 2)

- Faster return delivery. I have had other RMA with other electronic equipment manufacturers and have had either 1-day mail or at most 2 days mailing option. They could taylor it the depending on customer's distance from the service center, and as a big company with enough usage volume, they should get a better rate anyway. No skimping and show your customer you are striving to reduce their downtime.

Based on the parts listed on work slip in the package, they replaced:

- the battery pack (07G031002901 EP101 BAT SDI LI-POLY PACK)

- the I/O board (90R-OK06IO40000Y EP 101 DOCK IO_BD./AS)
[Eee Pad Transformer General] PaulHBK:
I got a question for some of you. How long after carrier tracking said they delivered your TF or dock did it take Asus to confirm via your RMA# on their website thattuey got it?

I ask because this morning FedEx tracking said my TF was delivered to Grapevine and signed for, but when I look up my RMA # on Asus' website, it says they haven't received it yet. Should I be concerned?
[Eee Pad Transformer General] sancmat:
My Experience

My RMA experience is a little interesting. My problem is a tablet that does not work with the keyboard on the dock. I tried everything short of Rooting with no success so I finally caved and sent it in for RMA.

I sent my tablet in via USPS on a saturday. Everything went great. Their tracking system was wonderful and I recieved my tablet back 9 days later on monday. Very excited and ready to post a positive comment when I tested it to find out it was not fixed... No change. When I complained they said I should send it back in with a letter describing the problem (I told them I did the first time but sure)

Here is the good news... They paid for shipping the second time. yea. That's where things went bad. I shipped via fedex on tuesday and the tablet arrived on friday (last friday). we are now a week later and their system does not show the device as having arived. Every time I call they give me a speech about the fact that their system does not always show the item right away and I should wait 2 days for an update. When I complain they tell me that we are still within the 10 to 14 days.

If they hit 14 days (and yes I know I'm a ways away from 14 business days) with no update I have every intention of asking for a new device or a cash refund for the original price of the device.
[Eee Pad Transformer General] sancmat:
Update

Just got a call from asus. They say the serial number doesn't match their records.

They have created a new RMA and are starting the fix.
[Eee Pad Transformer General] speedythe1st:
RMA

Hi

England calling ... England calling ... !

after a couple months of sheer bliss with my EPad I am also caught up in the charging problem...

No charge from the supplied charger... after a few days of flaky its charging .... no it isnt... it is definately a dead parrot (sorry charger)

the Tablet would recognise the charger had been plugged in ....but no 'lightning' symbol on the info bar at the bottom of the screen...

dock the tablet and it all goes rather dead...

Bit scarey to realise that I had to return it to the Czech republic !!!

ye gads! do the British not fix anything anymore??

I asked the question to the UK helpline and they say it was made in Czech so it returns there...

tracked it on the Tinternet across on the cool UPS site but its been sitting there awaiting shipping since Thursday... (now sunday) :(

I expect 5 star treatment from ASUS as its duff goods .....

paid for on the credit card... no joy after another week I'll be on the telephone to the credit card...

but having said all that I am confident that ASUS will come up with the goods....

if they can make a product like the EPad they are OK in my book....

just dont let me down chaps !!!!

just my 2p worth

s
[Eee Pad Transformer General] livinsacrfice:
Sent my tf in for EMS last Monday. Got it back this Wednesday. Problem was fixed. No damages.

Btw, my issue was the colors got distorted and wavy (black looked red and white looked blue).
[Eee Pad Transformer General] jimbo34:
Sent transformer for RMA due to poor quality left speaker here in Norway. Was delivered to infotech.no. I sent it in 4 weeks ago, 1 week wasted because it was sent to the wrong technician, 2 weeks waiting for for the spare part to be delivered, now 1 week and still waiting for repair to begin. I´m used to poor service in this country but this is beginning to turn into a joke. Why is it the same problem only takes 3 days to repair if delivered all the way to the Czech Republic?
[Eee Pad Transformer General] Crash27:
I myself would like to send my TF in for RMA as it has quite a bit of Backlight bleed at the bottom and sides but I have read many posts saying that you can get one back that is worse than what you sent. Does anyone know if this is true or have they fixed this issue? I just hate sending it in to get back another tablet in worse condition. My tablet model is the B50
[Eee Pad Transformer General] turbulent28:
I sent my charger in on 11/2

Tracking shows it arrived 11/4

I get an email statin they havent received it. I call 800 number to update them with my tracking number.

Waiting again.

So far, experience has been poor. Slow responses. (took 4 days to get a response from their "48 hour" statement)

No Tablet. No fun
[Eee Pad Transformer General] Schaduwridder:
I send my dock in for the battery drain on a Friday.

Got it back the next Tuesday.

Now that's a quick service.

Asus paid the shipping to and fromthe repair center in the czech republic.

I'm a happy Asus Eee pad user :-)
[Eee Pad Transformer General] speedythe1st:
well the Eeepad just left Vienna Austria according to the UPS Tinternet Tracking doobrie... marvellous...

if it comes back all sorted I will gladly tell all ..... and sing ASUS praises....

if I experience anywhere near what some on here have I can assure you ASUS will not hear the last of it..

but trying to stay positive ....

having used ASUS products on at least 30 PCs without too much hassle... they are generally a good manufacturer and take care in quality issues...

but that is no good if they cannot service their customer base effectively when things do go wrong... even if they are not directly involved in the process...they still have a duty of care to their customers...

1 bad experience tells a 100 potential customers dont touch 'em !

is there any collation of figures to measure how good/bad ASUS is doing .... ???

Come on ASUS sort these customers out on here that have had bad experiences with your products... they had confidence in you to buy your kit dont let them down...

as consumers we must keep constant pressure on those manufacturers that let the side down....

I hope ASUS is not 1 of them....
[Eee Pad Transformer General] argie:
Don't sweat it... I had two RMAs with ASUS, and neither time could I get any status at all, and the calls to CS were giving me conflicting information. Their online systems are rather poor (or poorly updated)...

My second RMA (on the same unit) had light bleed introduced by the first RMA repair, plus the charger wouldn't work. I took it to the Grapevine TX site because I'm only 10 miles or so from it. I delivered it on Friday at 1pm. It was fixed satisfactorily and shipped back on Monday, and I got it on Tuesday. Great experience...!
[Eee Pad Transformer General] jimbo34:
I phoned asus to check on why the repair on the left speaker was taking so long. They informed me they were waiting to replace the power adaptor, the mother board, the screen and the speaker. What do they use to repair these things? a sledge hammer!!?
[Eee Pad Transformer General] Jothie:
RMA horror story! I love my Transfomer. Love it. But after having it for 3 months a spec of dust appeared under the screen. How? No idea!! But it was in a place that really annoyed me and I figured since it was under warrentee I'd send it in. I live near Dallas. The repair center is in Grapevine, TX. Really close to dallas. It took ups all of one day to deliever it. Took them 2 days to fix it(not sure if they replaced the lcd or cleaned it out) and I got an email today that it was being shipped back. Shipped back to Kentucky!. WTF. They are sending it via fedex to the wrong address out of state. I called and explained everything and they said it did appear that it was being shipped to the wrong address and that he'd esculate the ticket to his supervisor and get it back on track.

But what happens if Fedex delievers it and the person decides he likes it and isnt going to return it? And how long is this all going to take to get straight? I really thought all the talk about the Texas repair center was just people venting... but it seems they are truly incompetent. If you have to send your Transformer into Texas to repair... you might just be better off keeping it and living with whatever plagues it. Nightmare. I want my Transformer back today! =(
[Eee Pad Transformer General] ChristoA1:
I'm glad you had a good experience with the RMA process, but there are a large number of people who haven't had the same luck... Mine has been through the RMA process (to TX) twice, and each time was a terrible experience (at one point they asked me to send the power adapter and cord, it was noted on the RMA checklist, and then they sent it back without and told me they never got it!). After sending them a certified letter threatening litigation (way too long to post here, but if you're bored, PM me, lol), I finally was contacted by ASUS HQ in CA, who has had me send *everything* to them. So right now I'm just waiting to hear from them and what they decide to do...

I really do like the Transformer concept (I think the build of the tablet itself wasn't that great, but I'm very happy with the usability, price, etc. I just hope ASUS gets its act together! :)

Oh, and ICS! :D
[Eee Pad Transformer General] binkocd:
Fessing up

I sent my dock in sometime in July or August for the battery drain issue. I got it back in about a week or 2, no issue. But I noticed that the dock battery was still draining. Checked all the settings, check firmware, check everything they wanted to check over the phone. Sent it in because one of the phone techs (I think my 2nd or 3rd call in after getting it back) said that my RMA was in a group that had some QA issues. I sent it in. Got called about them reflashing the firmware, doing an 8hr test on it, and it seems to work fine now. Got it back 3 weeks ago and there is a dent in the front of the dock. Can't seem to get their support people to follow through on getting it replaced or even calling me back. So a $150 dock has been useless to me for over a month now and things don't look like they'll get better.

In short, the first time, they mostly nailed it, the second time not so much. And getting them to admit to a mistake and fix the issue, seems to not happen. If anyone has any advice for how to get this resolved, let me know. I am open to options at this point.
[Eee Pad Transformer General] turbulent28:
just got my replacement for the melted charger.

received it on Monday. 2 weeks with no tablet. I swear, i didnt know just how attached ive become to this thing.

Taking a dump wasnt the same without it
[Eee Pad Transformer General] ChristoA1:
Word.
[Eee Pad Transformer General] Blairware:
Now thats a service I can appreciate! I want to send mine in so I can have no battery drain whatsoever. No matter how much I charge mine up, everytime its the same thing: Take it off the charge, and the darn battery starts to drain. I didn't even realize it was defective until now, LOL!

Okay, just living up to my forum name, but seriously, I want to give AMAZON a plug here. Bought my transformer in early October. Keyboard Dock a week later. The metal did not match the Tablet, so Amazon sent me one after another until it did (3 units, without even requiring the the previous one back) Of course I only have 45 days grace, and they WILL charge me if I don't return the mismatched ones before then. As for the Tablet itself? Loving it, but... was a bit concerned about a few things, and when it got close to 30 days from purchase, I asked for an exchange. At 4:00 PM. Had it the next morning at 11 am (same as with most of the KB Docks) I was a bit concerned about the replacement.. a slight defect under the screen at the bottom. no bigger than a grain of sand, and the Gasket around the screen was a bit lumpy. Went to see if I could return THAT one, and YUP! They will even come pick it up or I can print label and drop at UPS AFTER I get the new one tomorrow.

Moral of the story? If you price these an Amazon is within a few bucks of every one else? Go for the Amazon experience. They continue to amaze me with the speed of delivery and service thats BETTER than any brick & mortar I have ever made purchases from. Oh, and the 30 Days I was worried about? Ha! They gave me 90 days to return or exchange on this. Gotta love it!
[Eee Pad Transformer General] hauj0bb:
Doh!

I just shipped mine to TX for several problems: 1) weird whiteish 'splotch' on the display 2) left speaker balance 3) creaky bezel.

Hopefully it'll all get fixed and arrive back in a reasonable amount of time, however discouraging these posts have been.
[Eee Pad Transformer General] crazycranky:
I sooo totally agree. The after sales support is what gives ASUS the edge IMO.
[Eee Pad Transformer General] tomqman:
Mines just gone to the Czech repair for a broken micro SD and faulty I

USB port. . Hopefully they will do a good job again(fixed my dock)
[Eee Pad Transformer General] speedythe1st:
RMA

well we have had enough time to evaluate the repairs done

reasons why I sent it back

charger stopped charging

dock the tablet with the KB dock and it all went rather quiet (in fact dead as a dodo)

creaking from the tablet back bezel

report received from repairer

replaced parts

main BD.1GT/250/AS

DOCKING PCB CABLE

LVDS CABLE

DOCK FPC R1.2

LCD BEZEL ASSEMBLY#1

hmmm... somebody has been busy

the eeepad is back to its brilliant self

except........

what have they done with the battery life

previously I needed to charge it every other night with moderate use

now I'm giving it a hard time heavy use and it lasts 3 days with 20%in reserve!!!

there obviously have been issues

only down side is there is now a small amount of light bleed on the bottom of the screen but I can live with that

well done asus

shame you released them too early before completing a full quality programme

as long as it all stays together its a crackin piece of kit!!!!!
[Eee Pad Transformer General] AgeOfPanic:
I had to send my US Transformer dock to the Czech republic because I'm currently living in the Netherlands. No problem whatsoever. Quick turnover time, the problem was fixed and they even added extra shipping material. Since I lost my serial number for the dock I used the number of the tablet, but ASUS accepted it. I'm very happy.
[Eee Pad Transformer General] fone_fanatic:
I've read all the horror stories and my experience wasn't that bad.

A) I was king of shocked i had to pay for shipping to the repair facility. My charger died, and with previous companies, they'd mail me a new/refurbished charger and i'd send them my dead one. When i asked the rep if that was possible, he said no and they'd have to repair it.

B) A couple days after mailing it to them and not hearing anything or seeing any update online, i decided to call. Rep told me i had sent it to the wrong address, which was the address the initial rep i called gave me, but after 5 mins of the rep asking others, he found out it was the correct address (they had recently moved).

But there was another issue, they didn't have the part received in their system. Long story short, it came in on saturday and no one had "checked in" the items received on saturday.

Overall wasn't that bad, dealt with worse, and i had a new charger back in 7 working days.

Another story;

My brother recently went to Dubai on business and took my dad's TF with him (i wouldn't give him mine :P). A couple days into his trip the speakers stopped working. I looked up the address and phone number for the repair center in dubai and sent it to him. He called them up and they told him he could just stop by and drop it off.

He's back now and the TF is flawless, they did a good job at repairing it. Also while he was there they let him take a peek into the repair facility and he said it was top notch. Everything was really organized, clean, reps were all dressed well and using the proper equipment. He also thought it was cool how they were all from Taiwan and spoke fluent english!
[Eee Pad Transformer General] hauj0bb:
My TF was delivered this morning (10:30am) to the Grapevine, TX location, and the Asus service site still reports: You have reqeusted RMA no. for the machines below; however, they have not been received by us.

Does it usually take a day for them to process? Should I expect they'll have it entered in their system by Monday?
[Eee Pad Transformer General] amtrakcn:
I sent my Asus laptop for repair twice and that was terrible...

Took almost 2 months before they returned it. Every time I call they said the information was not available until one day an operator told me they are waiting for parts to be shipped to the service location. After the ridiculous long wait, however, the problem is not fixed. What's more, they did not assemble my screen:mad: I had to put tape on lid for quite a while to avoid dust..

Just shipped my TF today to the Texas service location for RMA, hope they get it right this time.