yashsingh1/xdaforums huggingface dataset:
[Captivate Q&A, Help & Troubleshooting] mrhaley30705:
In that case, I would say it's a hardware problem.
[Captivate Q&A, Help & Troubleshooting] chickeneaterguy:
I initially assumed so as well but I read the 3g wouldn't be working if that were the case.
[Captivate Q&A, Help & Troubleshooting] mrhaley30705:
Tried flashing a new modem?
[Captivate Q&A, Help & Troubleshooting] chickeneaterguy:
Yes, just one though. I may try more later if nothing turns up. ROMs all come with different preinstalled modems anyway though, right?
[Captivate Q&A, Help & Troubleshooting] mrhaley30705:
Yes. Just to verify modem's ok, I would say try JK4. It works almost everywhere.
[Captivate Q&A, Help & Troubleshooting] chickeneaterguy:
Still no luck :(
[Captivate Q&A, Help & Troubleshooting] mrhaley30705:
I'm out of ideas. If you still have a warranty, flash the stock firmware that came on your phone and raise hell with att to replace it.
[Captivate Q&A, Help & Troubleshooting] chickeneaterguy:
If it boils down to that, I guess it's what I'll have to do. I would still prefer a fix though.
[Captivate Q&A, Help & Troubleshooting] dionieins:
did you finally fixed the problem?

Because right now I'm dealing with the exact same problem dude...

please let me know if you found any solution to this!

thanks in advance
[Eee Pad Transformer Themes and Apps] rexant1:
Anyone else notice today when you updated the app it went back to the phone version?
[Verizon Droid Charge] XDAholic:
My Droid charge has been dropping my data signal up to 10X aday since I received it and for $299 price tag I think its crazy that Verizon still denies that this is going on, even with all the complaints, articles, forums to the contrary.

Today I received my 5th certified POS like new replacement device and within 15min of activating it I lost data for 4min and 9sec. Yes I counted!

At 1pm today I logged onto the BBB Web-site and logged a formal complaint.

I recieved an email from myra at the BBB a few hours later, letting me know that my complaint had been forwarded to the appropriate dept. At VZW. She also informed me that if VZW is unwilling to resolve the issue to my satisfaction, I would be eligible for some sort of arbutration or I should go to my local courthouse and file a small claims Suit which on average cost less than $40 to file.

I do plan to file my complaint with the court s if VZW can't or is unwilling to resolve my issue. I am tired of being pushed around by conpanies like VZW and not pushing back. Id love to see someone from Verizon show up in court.

Im not sure if the problem with data lies with the Droid Charge or the 4g network itself but in either case VZW needs to rectify the issues ASAP.

FLAME ON!
[Verizon Droid Charge] shrike1978:
I see people talk about it, but I honestly think it's a tiny but vocal minority. I haven't had any data problems on my phone that were not network related...the recent outages are a good example. Otherwise, it's been solid.
[Verizon Droid Charge] XDAholic:
Wish I could say the same. As far as a vocal few. Google "Droid charge dropping data" Or read this article by Droid police. Its a wide spread problem. So either you are extremely fortunate or you just havnt noticed.

Droid police Article;)

http://www.androidpolice.com/2011/0...problems-and-its-really-pissing-everyone-off/
[Verizon Droid Charge] Sleek69:
Completely agree with this. I've gotten my 3rd like-new replacement and it still has these issues. I've just been holding off until the nexus device is released so I can hop to that instead of getting another charge.
[Verizon Droid Charge] daniel142005:
I haven't seen too much of a data dropping issue outside of using certain apps that may cause it. This phone has a huge problem with death grips though. I can go from 3 bars to barely 1 just by picking up my phone.
[Verizon Droid Charge] XDAholic:
No death grip for me. Also no apps either, Bone Stock.
[Verizon Droid Charge] skippy012:
After a total of 4 charges between my wife and I we finally got one to work ok. They offered to send me another charge or to swap for a DX2. If the next charge doesn't work then they would consider swapping for a thunderbolt or a revolution. Not real happy about any of the choices they gave me.
[Verizon Droid Charge] XDAholic:
Alreast they gave you options..., I would assume those would be certified like new as well
[Verizon Droid Charge] Undzis:
i agree its bs. im on my 9th clnr. 3 had blown speakers, 1 had color issues, 3 had wierd rings on screen (1 black, 2 white),other 2 had major response issues and fc. factory wipes, custom kernels nothing helped. I really like the charge. My wifes works flawlessly. however samsungs quality control sucks major...... all the issues with all the phones ive had the blown speakers was the most surprising. im still trying to get a good working phone. next bad phone they send ill be call bbb too. 2 mos and 9 phones is too much.
[Verizon Droid Charge] skippy012:
Yeah. Certified devices. I tried to count the number of times I dropped data today but after 12 times before noon I gave up.
[Verizon Droid Charge] XDAholic:
Its a real shame, all these problems make me very weary of Samsung devices. This will keep me away from the galaxy nexus even if it is a google/cyanogen venture, its still made by Sammy. :(
[Verizon Droid Charge] AlexDeGruven:
I'm interested to know from those of you having consistently crappy data connections:

Have you tried switching to CDMA-only mode, rather than LTE/CDMA?

If it's a lot more stable on just CDMA (3G), then the problem is mostly with the network(s) in your area. If it's just as crappy, then it's definitely the phone. IIRC, what I've been seeing a lot is that the Charge isn't very good at making the transition from LTE to CDMA when the LTE signal fades, making for extended periods of no-data while the phone tries to reconnect.

Personally, the only time I have any kind of data drop at all is when I'm switching between CDMA and LTE because I've either traveled outside of the LTE coverage, or my building's magnetic fields flux-ed enough to make a difference in the signal.

---------- Post added at 09:47 PM ---------- Previous post was at 09:43 PM ----------

99.999% of the time, the problem with Samsung Android phones is the software, particularly on the US versions. All of the problems we saw on the American SGS (Captivate, Fascinate, Epic, and Vibrant) were almost completely software related. Even worse, the Captivate is essentially the international I9000 with the american version of the software.

The I9000 has/had none of the problems we saw all the time on the American versions.

The Galaxy Nexus, if it is to truly carry the Nexus name, should be a 100% Google experience. The only software put forth by Samsung will be that which is essential to talking with the modem hardware. And as long as they don't completely pooch the RIL (which I'm sure Google has been vetting over and over and over to ensure a consistent experience), then there is no reason to fear the Galaxy Nexus.
[Verizon Droid Charge] xisintheend:
I have the same issue, and actually found myself reading through xda tonight to diagnose if this is a common issue. It seems to be getting worse from me, everytime I unlock the phone from sleep there is no data. Before I go complaining to Verizon, whats the best and most economic way to dump this thing and go for the new Nexus?
[Verizon Droid Charge] XDAholic:
This is true. But If memory serves me and it might not. The nexus s and nexus 4g also had connectivity problems that had to be investigated by google/sprint. I think there was also a prob with pics being deleted off the phone without warning. im not knocking google here but the fact that connectivity and Samsung keep coming up leaves me weary.

In the end ill probably end up with a galaxy nexus but I will certainly wait to see if Any issues popup 1st. I am as excited as the next Android user at a nexus phone on the big red network, but the fact that my fassy, charge and the nexus s and nexus s 4g had connectivity issues gives me pause. Its just my opinion, but Samsung seems to be the common link....
[Verizon Droid Charge] skippy012:
I did try turning off the lte but noticed no difference. It would randomly drop to no data then to 1x and eventually back to 3g. I never had a signal issue with my fascinate in the same locations.
[Verizon Droid Charge] XDAholic:
Same here, that was the 1st thing I tried...
[Verizon Droid Charge] Sleek69:
Everybody needs to call verizon to tell them whats up so they can give all charge owners the galaxy nexus like what happened with the fascinate.
[Verizon Droid Charge] XDAholic:
Ha, Verizon won't even admit there is a problem with the Charge and I'm pretty sure Samsung allowed the fassy for charge swap or VZW would of denied that as well. Also

I think they would Offer the Samsung stratosphere and not the nexus. Id take a, stratosphere at this point atleast it comes with GB.
[Verizon Droid Charge] jager420:
honestly i had the same problem when i got my phone. You should have them check the coverage area. Online the coverage area for San Fernando Valley, CA( look it up and youll see what im talking about) is FULL red, but then I was having the problems you had. They zoomed in on there maps and in my area is WEAK 4g (they call it extended coverage). Went to a FULL 4g area and never lost connection. As soon as i Get back in my area im in and out and it keeps dropping to 1x and then tuns off network..luckly i have WIFI...hoped this helped
[Verizon Droid Charge] shrike1978:
Google any random phone this way and you'll get the same results. I'm not seeing anything special here. For every phone, there is a vocal group claiming that there is a flaw in that phone causing data drops.

The fact remains that myself and a coworker both have Charges, mine is rooted, his isn't, and neither of us have seen these data dropping issues. If I were to believe the article you linked, then other friends' Thunderbolts and Bionics should have the data issues, yet they don't. I should also note as well that I travel between LTE and non-LTE areas on a weekly basis and I've yet to see the phone fail to make the transition as the linked article implies. I have this phone since late June and have yet to see these issues in my own phone or in others.
[Verizon Droid Charge] fortesquieu:
TB or Revolution, that's tough.
[Verizon Droid Charge] zeus_r6:
Tough meaning neither is a comparable device?
[Verizon Droid Charge] spc_hicks09:
If you have owned a Revolution or Thunderbolt, then you would know that they actually ARE comparable. The Revolution is nowhere near as fast the Charge. The plain screen on the Revolution is nothing compared the Charge. Not to mention LG made sure to fill the Revolution with tons of Bing crap. I can't say anything about the Thunderbolt becuase I haven't owned it but I came to the Charge from the Revolution and this device is by far better. The level of development for the Charge is about 1000 times better than the Revolution as well.
[Verizon Droid Charge] teardropcity:
Neither are comparable devices. Due to battery life, screen technology, not mention Bing on the revolution. The only comparable device Verizon currently has is the Droid Razr, due to its battery life and super amoled plus screen.

I am currently working with the BBB and Verizon to try and get one to replace my charge. They changed their tune from their initial claim it was the phone itself, to trying to blame my local coverage, but then they sent me 3 maps that they use internally to show my specific street and home coverage, and there is NO issues showing on it. The rep I spoke said they cannot deny that other people are having issues with the phone, but that it's not widespread. I told them of people who are on their 5th Charge. They tried to offer me a Revolution, or even worse, the Stratosphere. When I told them neither were comparable and the reasons why, they still wont go for the Razr, and never have even once mentioned the Bionic, which again screen way below comparable, and also suffers from the same data drop issue, so I don't want it anyway. They are overnighting me another Charge. I know it's going to have the exact same issue, and I'm gonna have to send it back, and then see what their next step is. But I am not giving up until I have a comparable phone, or a refund, or they can credit my account every month that i have data drops. I wont settle, and no one else should either.
[Verizon Droid Charge] Bear55:
I agree with everything here. I am not going to take a Thunderbolt or a Revolution as a replacement because I do not see them as comparable devices. In my BBB complaint I requested that Verizon provide a replacement that is comparable (IMO a RAZR or Galaxy Nexus) or refund my data charges. I have been paying for a service that is advertised as reliable and unlimited (in my case) and on two Droid Charge phones I am not receiving this service as advertised.

I hate that Verizon says this about the Charge (and in general the use of hyperbole in the Droid advertising is grating): "a 4G LTE network that puts all others to shame. Download. Upload. Stream. Browse. Droid Charge makes you a wait–time–vanquishing velociraptor, an electromagnet of media –– willing it all into the palm of your hand almost as fast as you can say 'You’re mine.'"
[Verizon Droid Charge] n4m347yp3:
Yup, i'm back on the phone. My bionic, came without battery, back, SD or MICRO card. What a bunch of newbs. I'll update you what else they try to do for keeping my business.
[Verizon Droid Charge] zeus_r6:
I'm going to call back...bumping up my upgrade eligibility date isn't doing anything more than making me spend more money. Yesterday the comparable phone (droid razr) was 249 with a 2 year contract...today its 299. Insulting to say the least.

Posted via Tapatalk mobile app
[Verizon Droid Charge] skenney1993:
Called VZW today about the data issues. The 2nd tier guy said that all current 4g phones drop data and wouldn't offer any early upgrade or swap a phone. All he did was a factory reset and that didn't help. I'm so fed up with this device!! How do I get them to do something about it?
[Verizon Droid Charge] XDAholic:
Try this website

http://aboutus.verizonwireless.com/leadership/executive/index.html

Almost at the bottom you will see the V.P of national customer service. His name is John Bianchi. Click on the view profile link and at the bottom you will see a contact link. It goes directly to his inbox. Be professional, explain your circumstances and request what you would like.

You will receive a Call back from a gentleman named David. He is the head of customer service for the executive office and He has the authority to give you whatever he wants, so be straight forward and good luck.

P.S. This is the guy who authorized the change in my upgrade date which I am currently waiting to use on the RAZR!
[Verizon Droid Charge] zeus_r6:
Same guy that called me following my BBB complaint.

Posted via Tapatalk mobile app
[Verizon Droid Charge] skenney1993:
Thanks for info! I just sent him a message so I'm hoping I'll get an answer tomorrow sometime.
[Verizon Droid Charge] kbeep:
I'm gonna agree with the opinion it's a samsung issue just for the fact that not only does MY phone drop it's connection but so does my girlfriend's nexus s 4g. Be thankful you don't have that P.O.S! It drops data twice as much as my charge...... We're gonna try and light a fire under both sprints AND Verizons butt tonight lol
[Verizon Droid Charge] n4m347yp3:
Just emailed him too. My case I felt bad emailing him, but after 2+ weeks of back and forth, 3 days sitting at home waiting for Fed Ex....We will see what he recommends as a final resolution to this Charge I OH sO want to forget about.
[Verizon Droid Charge] zeus_r6:
During one of my many calls to tech support they said "we will call you tomorrow with the software update date" (this was one of their solutions lol)

Got this text today...

Posted via Tapatalk mobile app
[Verizon Droid Charge] Bear55:
Haha! What a joke! Well maybe they will text you as soon as they know but I doubt it.
[Verizon Droid Charge] Danwsim:
Verizon is awesome

Verizon has always been very accommodating of my concerns, but if you are unhappy with the service you are getting from tech support, you need to let them know and not accept what they are offering.

Keeping you as a customer is ultimately the primary concern.

Also, I get very poor results by being nasty. In some places the squeaky wheel gets the oil, but not at verizon tech support.
[Verizon Droid Charge] zeus_r6:
This number might help you guys .. I got further in five minutes talking to this person than I did in numerous calls to tech support...

Posted via Tapatalk mobile app
[Verizon Droid Charge] teardropcity:
So the used Droid Charge I'm supposed to be getting is supposed to be delivered by 3pm. I know it won't fix my problem, so my plan is activate it, confirm the issue, and contact Verizon again to get a real resolution. In the meantime 3G has dropped completely dropped from my current one. I cannot connect at all, so I am sitting here all day with NO data, and have to keep waiting for fed ex to deliver something I know won't fix it. Meanwhile, someone from Verizon named Tracy Flowers in the executive office is supposed to be handling my BBB claim, and refuses to return my calls.
[Verizon Droid Charge] Bear55:
I just spend a few hours in a Verizon store trying to resolve this issue and another unrelated issue with another handset.

The rep at my local store said that she has a note a software update is coming "soon" just like everyone else. She took an extra nice step though and get her manager to contact their Samsung rep. This might not do much but I intend to knock on every door that I can untill this is fixed.
[Verizon Droid Charge] XDAholic:
Well, what was the final outcome of this 5min phone call?
[Verizon Droid Charge] zeus_r6:
Well it got my upgrade date bumped to present day. More needs to be done here so I'm still pressing forward. In all honesty it should be fair for all of us charge owners to be compensated with droid razr handsets as a courtesy for months of constant data interruptions. Just my opinion.

Posted via Tapatalk mobile app
[Verizon Droid Charge] teardropcity:
I agree. It's the LEAST they can do.
[Verizon Droid Charge] XDAholic:
True, I also had my upgrade date changed. At first they tried to restrict my upgrade but now I have a full upgrade to any device. Better than nothing. I am gonna hold on a liitle longer, part of me accepting an upgrade as a resolution was that a software update souls fix the issue and at some point my charge would work correctly.
[Verizon Droid Charge] n4m347yp3:
Customer Service followed up after my email to the Executive Customer Service office. They agreed, my issues and ongoing problems are only fixed when addressed professionally. I can't say i've been 100% professional on the phone, but I will say Verizon did offer at fair product exchange. I'll keep everyone posted on the 4g connectivity on this device, but If you ask me, asking for a Bionic is a fair trade for value in this situation.
[Verizon Droid Charge] skenney1993:
Vzw just did a follow up from my email. The women said the data dropping is a known issue and samsung only allows a droid 3 or incredible 2 replacement. I told her I shouldnt have to go back to 3g because its a device problem and she told me to go try the phones at the store and she would call back tomorrow asking for my choice. This is not looking good for me.
[Verizon Droid Charge] ilovesoad:
Get the Inc 2. It has cm7 and miui.
[Verizon Droid Charge] zeus_r6:
Why would he want to go backwards?

Posted via Tapatalk mobile app
[Verizon Droid Charge] teardropcity:
NO ONE SHOULD SETTLE for anything less than a comparable 4G device, like which we paid for. i have been contact with the BBB, and several people at Verizon's executive office, and I just finished typing what turned out to be a 10 page email, and in which I have detailed every single thing I have been told by every single tech and rep I have spoke to. I am following up tomorrow, and will never back down to a full and proper resolution is had. I advise every other person with issues, to take detailed notes, get the names and locations of who you have talked to and keep track of whatever they are telling you. I personally have been told multiple conflicting things by 9 different techs, and everyone in this thread is as well. I am no longer just fighting for myself, I am fighting for everyone.
[Verizon Droid Charge] skenney1993:
Exactly. I told her it didnt make sense to have to downgrade to 3g for a working phone. She kept on saying I deserve a comparable 4g device but also said the only phones samsung would allow i switch to would 3g. It makes no sense to me.
[Verizon Droid Charge] teardropcity:
Why would Samsung only allow you to switch to phones made by their competition Motorola and HTC? That's one of the most bizare "solutions" I have heard yet.
[Verizon Droid Charge] Lodingi:
Because it's nothing more than Verizon blabber. Stick to your guns. Better yet, tell them you want them to waive the data fee until it's resolved. I'd take that over a phone any day.
[Verizon Droid Charge] Bear55:
I received an email from the BBB saying that Verizon has an initial deadline of November 18th to respond to me. From reading other posts here it sounds like most people are getting a response in a few days.
[Verizon Droid Charge] zeus_r6:
Well 3g is gone....AGAIN. Last time this happened it took a replacement handset to solve that one. This phone is an overpriced joke.

Posted via Tapatalk mobile app
[Verizon Droid Charge] teardropcity:
My claim said something similar as well, but someone called me that same day, unfortunately they never followed up and would never answer the phone or reply to my voicemails that i left over several days. They only contacted me back after I contacted another number that was listed in this thread, and that rep was nice enough to send them a message. The rep was quite rude and at first was refusing to give me an email address so I could send them the full bbb complaint that was cut off in the middle by the bbb online form when it got sent. I finally got one, and have sent a 10 page email that notes every single call I have made and every rep and what I have been told. I am hoping to finally get this resolved today.
[Verizon Droid Charge] Bear55:
I just got a call for my BBB complaint at about 10:40am MST and I will try and call them back later today. I will post about what happens.

Update: I left a message at 12:07pm MST and I will call again later if I don't hear back.
[Verizon Droid Charge] youngpettyboi:
So I've kept a close eye on this thread for close to a month... Needless to say, I have the same issues as the majority of u all. I am on my 3rd replacement phone, and so is my wife. I took ot upon myself to wrote the VP of Customer Relations or whatever David Bianchi. Just received a call back from a lady named Jessica, and we spoke for 30 mins. Very NICE lady, sounds pretty hot on the phone lol. Anyways, she told me about the Thunderbolt, and of I would like to receive it as a replacement. I told her that I would like an equal exchange for what I paid for my device, but gave her the run around about receiving something new. She mentioned the Bionic, but said it was a newer device, and it was $189 more than what my Charge is at the off contract pricing and that's what they use to determine what your replacement will be. I asked if there was any way I could just try it out just to get a feel of the device to see if I would be interested in actually getting one. Long story short, she's sending me a Bionic, with accessories. On my end, I paid $65 to switch it out. Hell of a deal if u ask me. She's very nice and helpful. Even tho I paid a lil bit, which was just for accessories, its worth the effort in my opinion.

Sent From My Soon To Be Former Droid Charge...
[Verizon Droid Charge] bL33d:
EEk at posting her number. She gonna get bombarded with complaints. Would of let others figure it out on there own.
[Verizon Droid Charge] youngpettyboi:
Ur right, I edited it to remove her #. Oops lol. But it wouldn't hurt to email that VP guy. It helped me. And without much effort

Sent From Ur Moms Bed.... I Mean My Droid Charge...