yashsingh1/xdaforums huggingface dataset:
[General Questions and Answers] matsaleh13:
Still waiting for word...

I'm very glad that a few people have started receiving their phones finally. I'm going to bump my post because I still haven't heard anything about my order, which is older than the ones being responded to above.

Any status yet? Please? Thanks.
[General Questions and Answers] Shamear:
My experience with Mobile Tech.

UPDATE​

I got in contact with Josh in July and ordered a Data Recovery on my phone after it was hard bricked. Unfortunately, Josh was unable to recover the content as the eMMC chip was basically fried, but Josh stated beforehand that if the procedure did fail he would either offer me a refund or offer to replace the eMMC chip free of charge. When it did fail, along with the first 2 options, Josh offered me a 3rd option of a refund and also an offer to purchase my phone for parts for $30, which sounded pretty decent and so I took him up on his offer and that was that.

As many people have in this thread, I experienced a lack of communication from Josh during the initial stages, but I came across another thread in the forum where Josh fully explains the reason behind the troubles and that they're relocating and have been for months, have a lack of staff for customer service and looking to hire etc. (Link provided at end of post), and he also stated the floodgates will open the week of 25th of August and that was exactly the case as he replied to my messages by then and sorted everything out and refunded me.

My advice to people who still haven't received any contact is to be patient for a little while longer as the lack of communication should now be a thing of the past with Mobile Tech. Future customers reading this should have full confidence in dealing with them as well despite some comments in this thread, Josh is a very pleasant and helpful guy to deal with and their company policies on refunds are pretty great too in case things don't work out.

I definitely will consider them in the future (fingers crossed I won't have to!) and will definitely recommend to others.

Link to Josh's post: http://xdaforums.com/showthread.php?t=2799332&page=2
[General Questions and Answers] D_roid_noobie:
I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.

I sent as required by USPS, Insured.

Tracking shows they received the S3 on Aug 20, 2014.

[B]Order #24368
Shipment Activity Location Date & Time
[B]Delivered BRYAN, TX 77807 August 20, 2014 10:38 am [/B]
Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am
Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am
Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am
Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am
Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am

Aug 27, 2014
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Awaiting Fulfillment[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
http://mobiletechvideos.mybigcommerce.com/

EDIT:Sept 8, 2014
Today I got this email:

[B]Order Status Change[/B]

Hi Bob
An order you recently placed on our website has had its status changed.
[B]The status of order #24368 is now Completed[/B]
Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
[General Questions and Answers] matsaleh13:
Order #24127

Bumping this to ping [MENTION=1602851]connexion2005[/MENTION] directly. Anything?
[General Questions and Answers] D_roid_noobie:
I sent my Verizon Sch-i535 S3 in for J TAG repair after PayPal Payment.

I sent as required by USPS, Insured.

Tracking shows they received the S3 on Aug 20, 2014.

[B]Order #24368
Shipment Activity Location Date & Time
[B]Delivered BRYAN, TX 77807 August 20, 2014 10:38 am [/B]
Out for Delivery BRYAN, TX 77801 August 20, 2014 9:10 am
Sorting Complete BRYAN, TX 77801 August 20, 2014 9:00 am
Arrived at Unit BRYAN, TX 77801 August 20, 2014 8:41 am
Departed USPS Facility ROCHESTER, NY 14606 August 19, 2014 6:09 am
Arrived at USPS Facility ROCHESTER, NY 14606 August 19, 2014 12:58 am

EDIT:Aug 27, 2014
Today I got this email:
An order you recently placed on our website has had its status changed.

[B]The status of order #24368 is now Awaiting Fulfillment[/B]

Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.
Click here to view the status of your order
http://mobiletechvideos.mybigcommerce.com/

EDIT:Sept 8, 2014
Today I got this email:

[B]Order Status Change[/B]

Hi Bob
An order you recently placed on our website has had its status changed.

[B]The status of order #24368 is now Completed[/B]

Shipment Tracking Numbers / Links
No tracking numbers are assigned to your order yet.

EDIT:Sept 9, 2014
Today I got this email:

[B]Order Status Changed[/B]

Hi Bob
An order you recently placed on our website has had its status changed.

[B]The status of order #24368 is now Shipped[/B]

Shipment Tracking Numbers / Links
(USPS Priority Mail 1-3 Business Days)

On Time
[B]Expected Delivery Day:	Thursday, September 11, 2014[/B]
Product & Tracking Information
Postal Product:
Priority Mail 2-Day™
Features:
$50 insurance included
USPS Tracking™

September 11, 2014 , 1:47 pm
Delivered
BUFFALO, NY 14225
[B]Your item was delivered at 1:47 pm on September 11, 2014 in BUFFALO, NY 14225.
September 11, 2014 , 8:29 am[/B]

Out for Delivery
BUFFALO, NY 14225
September 11, 2014 , 8:19 am
Sorting Complete
BUFFALO, NY 14225
September 11, 2014 , 5:23 am

Arrived at Post Office
BUFFALO, NY 14225
September 10, 2014 , 10:24 pm

Arrived at USPS Facility
ROCHESTER, NY 14606
September 9, 2014 , 9:52 pm

Arrived at USPS Origin Facility
NORTH HOUSTON, TX 77315
September 9, 2014 , 8:37 pm
Accepted at USPS Origin Sort Facility
BRYAN, TX 77807

Life Is Good Again.

Thank You, Josh and mobiletechvideos!
[General Questions and Answers] connexion2005:
It's been a long time coming but we are FINALLY in our new facility! I'd like to thank EVERYONE for their patience with us during this massive project. Several of you may have noticed the complete lack of maintaining this page or certain elements of the business due to this transition which is not like us/me at all. The purchase and development of rural land took much more time out of my schedule than I could have possibly imagined. There have been a few delays and difficulties with communication on our part for the past 3 months due to this massive transition. For long time patrons or those that know us, I'd love if you share this information if you see a post regarding a difficulty getting a hold of us during that period of time. At this time we are operating on proper time frames and have added a technician to our work force to help continue pumping out units day in and out! I look forward to providing you and the tech enthusiast community alike the world's best mobile repairs and solutions that you will find ANYWHERE! From simple to complex, MobileTechVideos has the details and information to solve your problems or questions.

Please call us during business hours at 657-444-5824 or drop us an email at mobiletechvideos@gmail.com about service or repair or perhaps a current order. Or, catch us on web chat if we are online at the bottom right of our website!

Still can't get us? Send a text to 657-444-5824!

Thanks so much for the support, patronage and encouragement you guys have provided me as I continue this journey of building the world's greatest mail-in mobile repair facility! It was only 4-5 years ago when I myself was just a regular XDA user browsing on how to flash a custom ROM to my Samsung Captivate / HTC HD2. After finishing that flash, I made a video. What to call my channel? A video about mobile with a tech aspect. Mobile-Tech-Videos. The rest is history! I couldn't have done it without you all!

-Josh

MobileTechVideos
[General Questions and Answers] juzaguy:
Warning beware warning

I have worked with this company and they were able to fix one phone, I am waiting on the result from another.

Randy
[General Questions and Answers] connexion2005:
Resolution in progress with juzaguy... :)

-Josh
[General Questions and Answers] rudyy:
Excellent service

I soft-bricked my HTC One M7 Google Play edition phone when I improperly flashed a custom kernel on top of another custom kernel. My attempts to fix the matter were hindered be my limited experience using ADB and the difficulty I had trying to find the appropriate stock ROM to install.

After the phone sat in a drawer for seven months I discovered MobileTechVideos and decided to send in my phone.

MobileTechVideos’ brick repair service exceeded my expectations. The phone worked perfectly upon arrival, and I could not find any indications that it had been opened for repair, although Josh emailed me asking permission to open it. While it took longer than I'd hope (almost a month), I told myself ahead of time that a month would be fine, especially since the phone was not being used.

Contact with Josh and his staff was professional and courteous. The price was reasonable.

Should I fail to follow instructions again and brick another device, there is no doubt I will send it to MobileTechVideos.
[General Questions and Answers] connexion2005:
Hi Steve,

Ironically, I finished this unit moments ago. Jennifer brought it to my attention earlier today. She had texted me for details and I told her I'd catch up with her when I returned which was around 1 hour ago and she had left with shipments for the day around 4. This unit will 100% ship tomorrow (Wednesday) via Priority mail. I expect you to have it back in hand by Friday.
[General Questions and Answers] ChocoFondant:
Hi Josh, thanks for the prompt response. Hopefully you guys can improve your turnaround and communication now that you've finished relocating.
[General Questions and Answers] ChocoFondant:
Hi Josh,

I have a tracking # from last wednesday that just says pre-shipment info sent to USPS but nothing has been delivered. The order status is also changed to "partially shipped", not sure what that means. Can you shed some light on the situation?
[General Questions and Answers] xd.bx:
LG G2 unbrick

Hi,

I just sent my dead LG G2 to mobiletechvideos, but I was slightly concerned as the page https://mobiletechvideos.mybigcommerce.com/lg-g2-brick-repair-service/ does not mention JTAG, and my phone does not respond at all on USB. Although Jennifer mentioned in the reply that a JTAG brick repair is possible, I'm wary this could in fact not be the case. Could someone from mobiletechvideos confirm or refute this?

---------- Post added at 05:21 PM ---------- Previous post was at 05:12 PM ----------

Ok, just found out about http://xdaforums.com/lg-g2/general/lg-g2-unbrickable-fix-real-hard-brick-t2904404 . I'm guessing this is the proper method in this case :)
[General Questions and Answers] connexion2005:
Well JTAG access in enabled on some models. In other cases we us Qualcomm tools to restore the unit and some other alternatives are tried. Is the phone appearing in Qualcomm BULK mode?
[General Questions and Answers] xd.bx:
Hi!

I'm afraid not. But I guess it should with the shortcircuit trick in the thread mentioned earlier! It's also good to know JTAG access is enabled in some models, unfortunately after some research it looks like the d802 (international) is one of those without access.
[General Questions and Answers] ned37:
when i sent in my s3 for repair of a corrupted imei on sept 4, i had time on my side. approaching two months later, i am out of time and need the phone. any update?

it's interesting to note that sometimes when i periodically look at the status on the original email that told me it was awaiting fulfillment, it changes to awaiting shipment, and when i check it later to see if it was shipped, it goes back to awaiting fulfillment. would love to get the true status of order #24503.
[General Questions and Answers] dearwesterb:
Sent my phone in weeks ago, 3 to be exact, have called numerous times emailed and facebooked them with no reply. A little worried about what will happen.
[General Questions and Answers] Sammguy:
hey

I sent my phone in a couple weeks ago. I heard this is the best way to reach you. My order #24824. I was wondering whats going on with it? Would appreciate it if you go back to me.
[General Questions and Answers] TheDevIsIn:
Status Update Please?

Hello Josh [MENTION=1602851]connexion2005[/MENTION] I was wondering if my phone is being worked on or will be worked on the couple of weeks, now that I have read this thread I understand all of the work with the phones coming in and out daily. My order number is #24879. But each day I'm getting worried :(

•••UPDATE 11/19/14•••

Jennifer from MobileTechVideos has called me at 12:27pm (PST time). She has informed me that they couldn't do the JTAG repair and that the eMMC chip has failed. They will refund me the $50 :). But the repair will cost $150. Still waiting for the PayPal invoice. :confused:

•••UPDATE 11/20/14•••

They have requested money through PayPal, now I'll have to wait until complete. I'll update as soon as the next round of info comes in :) :good:

•••UPDATE 12/04/14•••

Jennifer has called me again, but unfortunately I wasn't able to answer. :p :(

•••UPDATE 12/05/14-12/08/14•••(No answer for 3 days :rolleyes:)

Tried again around 12pm PST, no answer, will try again tomorrow.

•••UPDATE 12/09/14•••

Jennifer answered me around 12PST, which is good :), She said (after holding) that they are still working on it, and to call back on Friday. Will update on Friday.

•••UPDATE 12/12/14- 12/16/14•••(No answer)

Tried today, no answer.

•••UPDATE 12/17/14•••

Jennifer picked up and said that they have received the wrong shipment of the eMMC chips and that they reordered and will complete the order on Friday. :good:

•••UPDATE 12/19/14•••

They have changed the Order Status and now its,

Order Status Changed

Hi William

An order you recently placed on our website has had its status changed.

The status of order #24879 is now Partially Shipped

I have a tracking number and will update when it arrives. :)

•••UPDATE 12/21/14•••

I finally received it.

====End of Updates====

If any questions please contact me
[General Questions and Answers] ned37:
[MENTION=1602851]connexion2005[/MENTION]

i added the following to the thread on 10/29:

"when i sent in my s3 for repair of a corrupted imei on sept 4, i had time on my side. approaching two months later, i am out of time and need the phone. any update?

would love to get the true status of order #24503. "

i hate to do it, but will have to resort to buying a used replacement phone off ebay today. i have no other choice since there has been no word from mobiletech. very disappointed. :(
[General Questions and Answers] TheDevIsIn:
You should tag Josh at connexion2005

So he could read your message :thumbup::)

Sent from my HP ENVY - Windows 10 Technical Preview
[General Questions and Answers] homegr0wn:
Just get in touch with people

Agreed. Jennifer emailed me that my phone should be shipped on Wednesday:

"

You could add this to your order. It is call the Rom/Root upgrade. This would delay your device by 1 business day. However we would still attempt to have your device ready to ship on Wednesday which is your estimated completion date.

Jennifer Saucier

Logistics Manager

mobiletechvideos"

Have emailed every day since Wednesday asking for status to both Jennifer and Mobiletech, and haven't received a reply. Called a few times and got answering machine.

I just don't understand why the customer service side of things is so lagging. Just reach out and update people. If people are given a reply, then at least there is some hope. Nothing was wrong with my phone -- just wanted to revert to older version and add a rom, so I know there wasn't any technical issues.

order number is 24946.

UPDATE:

Received email today that my phone is being shipped. So, a few days beyond the time I thought it would be... but still somewhat timely. I still do think the customer service responses could be better. If I had received a reply then I wouldn't have any issue waiting a few days longer. It's just when there's no reply or communication, then I have no idea what's going on.
[General Questions and Answers] Gabriel51:
@connexion2005 order #24987 i

[MENTION=1602851]connexion2005[/MENTION]

Delivered, In/At Mailbox	CALDWELL, TX 77836	November 18, 2014 2:16 pm

Arrived at Post Office	CALDWELL, TX 77836	November 18, 2014 8:09 am

Departed USPS Origin Facility	NORTH HOUSTON, TX 77315	November 18, 2014 3:17 am

Arrived at USPS Origin Facility	NORTH HOUSTON, TX 77315	November 17, 2014 10:41 pm

It's only been a week for me but my status on MobileTechVideos has not updated from "awaiting shipment" .

Emails and phone calls are never answered?

My phone is stuck at the boot logo, so it should be repairable but what I would like to know is the status.

I contacted MobileTechVideos before I sent my phone in and asked:

"have noticed as of late the feedback for MobileTechVideos has been far less than stellar.

Have you guys worked out your problems, is it safe to send in my phone and expect a decent turnaround?"

Response:

"Yes we have. Basically we moved to a private location. Between the move and getting situated in the new space we did get behind. We are now established in the new space. Our turnaround times are back to normal."

Jennifer Saucier

Logistics Manager

www.mobiletechvideos.com

Jennifer answered several emails before I sent my phone in, but it's like that place has fallen off the planet since then.

The status of order #24987 is now Awaiting Shipment

Update:

Just got off the phone with Jennifer and she said my phone will need additional repairs and that it had a bad chip.

This phone will boot to the logo so I'm surprised.

She said she would return it today and supply tracking information, I sure hope so.

UPDATE:

She did send the phone (per tracking) as she said she would and it should be here tomorrow (they are about 150 miles from me)
[General Questions and Answers] Loondatoon:
Order #24391 regarding a bricked galaxy s3

[MENTION=1602851]connexion2005[/MENTION] with Order #24391 and Order Date: 19th Aug 2014 regarding a bricked galaxy s3. I had sent multiple emails and left multiple voicemails. After that I finally got jennifer on the phone back in September. She told me my phone was going to be shipped out in the weeks after. I still don't have my phone and again emailed and left a voicemail without hearing anything from either Josh or Jeniffer. I heard good things about the service but this is a little crazy to wait for your phone 4/5 months. I've been using an old cell since August.
[General Questions and Answers] Hypochondria:
I have a bricked galaxy s4 on sprint. It was a soft brick at first, but my attempt at fixing t made it a hard brick. For those of you who used this service before what's the turnaround time for a brick phone? Will it make a difference that the phone was encrypted?
[General Questions and Answers] ToyKalibur:
No contact, No support

I am officially not supporting this business to repair anyone's phone. Over a month has passed and even though my order is complete, I have not had any information on my return shipment. I have no responses to my emails or voice mails. I cannot get anyone to answer the phone. My order was complete the week before Thanksgiving and still nothing.... So I assume the worst. My phone and money has been stolen!

Paypal claim filed but that won't get me my phone back.

I do not ever recommend anyone who cannot keep any kind of tabs on their business... EVER! DO NOT use this service! Things come and go and I think they have gone. No attempts to contact me or anyone else needing SOMETHING means not interested in doing business anymore.

Mobile Tech Videos is NOT a recommendation of mine and will never be. I have to take further action since I have now lost my phone to them...
[General Questions and Answers] Gabriel51:
They could not repair my phone without adding other parts, I chose a refund - 20 bucks for their effort and return shipping.

They never returned the 45bucks they agreed to do, so today I filed a claim with my CC company for the 45 bucks.

What a business model...
[General Questions and Answers] Loondatoon:
Yes I could file a cc claim for $50 but I'm also seriously considering filing a police report for a stolen phone. See what the cops have to say about this.
[General Questions and Answers] Gabriel51:
Well you could contact the USPS and talk to them about using their service for fraudulent activity
[General Questions and Answers] Loondatoon:
Didn't know you could do that. I'm gonna do some research into that.
[General Questions and Answers] Gabriel51:
I just got an email from them wanting me to rate their service.:p
[General Questions and Answers] ToyKalibur:
Yep, I got that email too... and I think it's about time I use it. It's not going to be good... but y'all already knew that. heh
[General Questions and Answers] Sammguy:
So Has anyone acctually got there phones back

I'm starting to worry about my phone being gone for good. I thought since so many people recommended them they were legit. It's getting close to the 2nd month now and it's driving me nuts. Worst company ever if your planning to send your phone do yourself a favor don't.
[General Questions and Answers] ToyKalibur:
No and at this point, I think it's safe to say, I won't get it back.

I'm not sure what's going on with them but whatever it is, it's not good whether it's accidental or intentional, their reputation and business is now ruined.

Order placed Oct. 20th

Order completed (supposedly) Nov. 21st

No further information or contact!
[General Questions and Answers] santanac:
i went ahead and took a chance, need my vzw s3 bootloader downgraded, per tracking number it was delivered but order status has not changed, im going to be contacting them tomorrow, so wish me luck
[General Questions and Answers] Gabriel51:
Bravery: It's alive and well!
[General Questions and Answers] ToyKalibur:
We have concluded our investigation into your case and have decided in your

favor.

We were able to recover $110.00 USD and this amount has been credited to

you. Please allow five business days for this adjustment to be posted.

Seller's Name: MobileTechVideos.COM

Seller's Email: mobiletechvideos@gmail.com

Seller's Transaction ID:

Transaction Date: Oct 20, 2014

Transaction Amount: -$110.00 USD

This should be sufficient evidence for anyone considering using their service. DON'T DO IT!

Now the hard part... getting the phone back and honestly, I don't think that's ever going to happen.

I hope I have kept y'all well informed of their absence and disregard to your products and business.

Good luck
[General Questions and Answers] Gabriel51:
I filed a case with my credit card company a couple of days ago, so I got my money back and my phone.

I replaced the logic board in it today and it's back up and running great. I abd the latest TOT file, unlocked it, rooted it and put a custom recovery on it also.
[General Questions and Answers] ned37:
i'm curious how you got your phone back when they never respond to email, calls, or this thread?

since it is probably one of the largest cases of kidnapping in the nation's history, perhaps a raid from the navy seals is in order?
[General Questions and Answers] Gabriel51:
I was finally able to get Jennifer on the phone and she said (after she went to check) that it needed a new component to make it work and at that point I asked her to return my device and refund my card 45 bucks (they charge fifteen to check it out and five to return it) she agreed to do that and provide tracking.

She provided tracking and returned my device but they never refunded my card so I filed a claim for the forty five bucks, which I got and will get to keep.

Jennifer has always been nice and business like but that was the only redeeming feature of my encounter with mobiletechvideos.

Had they not returned my device I would have involved the police, the Postal service and my Credit Card company.