[General Questions and Answers] ChocoFondant:
First: Let's just say I sent in the phone August 4th, it's now October 7th, I'm down $150 and I still don't know what's going on with my phone. Did they dissect it to sell the bowels of the Galaxy S3 on ebay and craigslist, or have they decided to offer it as a sacrifice to the phone gods? I don't know, they haven't told me anything and the last e-mail they've sent me is on August 27th. I was somehow able to talk to a living person (Jennifer?) on September 24th who reassured me that the parts were coming in on Saturday, but then complete silence since then. I'm considering contesting the charges on paypal and to just write off my phone to be lost to the ether at this point. I'm hoping by posting this on XDA I can at least get some sort of visibility on my issue by pinging Josh directly [MENTION=1602851]connexion2005[/MENTION], and if by some miracle I get my phone back (You don't even have to fix it!) that'd be really cool too.

I understand they were moving locations, which is why I waited more than 3 weeks after they were done moving to give them the benefit of the doubt. I'm however no longer patient, and hope people will see this so they're aware of what happens with their devices when they send it to mobiletechvideos. I'm extremely disappointed considering they were so highly recommended on XDA, and XDA is my goto source for roms and advice when I manage to screw up my phone by being an idiot.

Where to begin?

History of my "service"

Order 24293

Initial purchase: August 4th, 2014.

Device sent out: August 5th, 2014.

My tracking # said they received the device the next day (hey, we're both in Texas after all!) and I got an e-mail saying they received the device on August 8th after I gave them a quick call to make sure nobody else picked it up. I felt a little uneasy seeing the packaged signed for and nothing from mobiltechvideos telling me they got my device because USPS is not very competent, unless they're delivering grocery store fliers and credit card offers.

A week later, hearing nothing regards to a repair, I called them on 8/14 to check on the status of my device. They mentioned that they would need to get a replacement board because something's fried (booo samsung). That would be an additional $100, I oblige. I also checked the forums and noticed they were in the middle of relocation, so I decided to just give them some time and stop bugging them. They also send me an invoice on 8/14 requesting payment from paypal.

I pay on 8/27, mainly because I'm an idiot and I forgot to check my e-mail. After the payment, there was no confirmation of the receipt of the payment other than money being deducted out of my paypal account, but that's ok. A few days laster I was somehow able to use the live-chat thing to contact Jennifer, who had said that they ordered a board. Great. Up to this point I attribute the slowness mostly due to me not paying them on time and that they were moving offices (and still were).

Fast forward to September. I called on 9/9, no response so I leave a voice mail. No call backs or e-mails. I call again on 9/11, and I was able to get some sort of response from Jennifer about staffing difficulties and how the engineer that worked on my phone was supposed to tell me the board didn't work and they had to order a new one, but didn't. So she'll be handling my case from now on. The details on this is sort of a blur, but after speaking with Jennifer I had the impression that they had the parts coming in that saturday, my phone is being worked on and I was going to receive it soon. I understand they were relocating the past few weeks., they're swamped with backorders and what not but I was getting slightly impatient.

I call them again because the date is 9/24 and I still didn't get my phone.

I was able to get Jennifer on the line (again) and they said they had to order new parts because the previous one didn't work, the parts were coming in on Saturday (the 27th presumably) and they would handle the repairs right away. I fault myself for getting the details wrong on when the parts were coming in, I don't have the best memory. But I'm skeptical because they've told me before and against my better judgement I hang up without having them clarify what happened with the last board they ordered, or getting them to commit to an e-mail update or phone call of some sort.

Today is October 7th. I called them a few times today (during business hours), sent an e-mail(?) using the "contact us!" thing on their website and not expecting any sort of response or call-backs or anything at all. I don't bother leaving a voice mail this time. I'll be calling them tomorrow too, but I wonder what sort of excuses I'll get this time if I manage to get a hold of a living person.

Where's my phone? I don't know. What are they doing with it? I don't know. Are they going to respond to my e-mails? I don't know. Are they going to fix my phone? I don't know.

I do know my paypal account is $150 lighter than it was before my "purchase" and my galaxy S3 is somewhere in Texas, maybe.