yashsingh1/xdaforums huggingface dataset:
[Verizon Droid Charge] trigun123478:
Droid charge dropping data

I went threw 7 Samsung fascinates with Verizon certified like new bullcrap. Then they gave me the option of get Inc2 back right before the charge came out so I took it. It was a new Inc2. Then I still had my Fascinate, I missed the screen on my fascinate and the Inc2 had terrible reception. I wanted to test my fascinate out and see as far as reception if it was any better. Then I started getting the missed call issue and they offered me a droid charge for free, I took it.

It was a brand new droid charge I started having major call issues with my charge so they suggested I replace it. I hated to but I did, then they sent me one with scratches on my screen. So I was like this is unacceptable so I said I want another one. Then they sent me another one and that one was even worse looked really scratched up, also had a dead pixel.There was another problem it kept showing a black screen every time I unlocked it. So I called Samsung and explained to them my problem and Verizon's certified like new crap and they said they would fix my dead pixel and replace my screen for me under warranty replacement. They did and the one they sent me back looks almost brand new. Works better on calls, but there are bugs with the charge it self like dropping data which happens to me like once a day. A issue also I get all of a sudden the other person can't hear me. So call Samsung they will take care of you. You do have to send your phone off to them and it will take like a week, but most of us have another phone they can switch to. Screw Verizon. I love apples approach to this, see you can buy apple care and if you have any problems apple handles it not Verizon.
[Verizon Droid Charge] caesus:
I'll admit I didn't make it past page 4 of this thread, but I do have some information for everyone.

I've been working on getting this issue resolved for approximately a month now. I have two Charges on my account (one paid upgrade, one upgraded via the Fascinate debacle) so one is brand new and one is a CLN device.

Both devices have the same problems. Data drops out randomly and won't come back without a battery/SIM pull. It's far worse when we travel outside of our home network.

After multiple, multiple calls I finally got a sympathetic VZW representative who e-mailed me to follow up on some things and actually started texting me from her personal phone.

According to her, the software that regularly updates the roaming capabilities of the phone (think *228 but since we have 4G SIM cards it is supposed to happen automatically) is severely flawed. Samsung and VZW are aware of the issue and a fix is being developed, but they don't have a timeline and the techs are not allowed to acknowledge any issue that hasn't been officially acknowledged by VZW as a whole.

EDIT:: Forgot to finish this thought. Because it's an issue with PRL, people who are in stronger coverage areas who don't often travel outside those areas will see little to no issue. So while the issue is network dependent, it is NOT a network issue per say, it is still a problem with the phone's software. For those of you flaming users in this thread claiming it is solely a network issue, you are incorrect. I am in an area with zero 4G coverage and my phone never leaves CDMA mode. It's not because LTE is new. It's not because of coverage or lack there of. It's because the phone's software for updating roaming capabilities is borked. End of discussion.

She sent me a CLN LG Revolution, which she tells me I will almost certainly hate. Based on the fact that the XDA forum for that device is an absolute ghost town, I am inclined to agree. She tells me that once I have had the device for a week or so and find that I dislike it to e-mail her VZW address and let her know and she'll get me moved to a Bionic.

So there you go. Hope it helps some of you.

(PS - Those of you trying to get a free upgrade to the new Nexus device need to go ahead and give up on that dream. They're going to force you to trade what they consider to be laterally, but with the new devices coming out they're going to throw the Bionic in the mix. Keep in mind you're really going to have to argue and get the right rep on the line for that to happen. Good luck.)
[Verizon Droid Charge] letsgophillyingeneral:
I think people were just pointing out that it's not a problem specific to the Droid Charge. Every Verizon LTE phone has this problem, that's why people say it's a network problem. Radios and their software are part of the network..

Anyway, what if you leave your phone in CDMA-only mode? I've done this with the Charge and Bionic and they both lose data when using CMDA-only. Why would the radio's software attempt to update roaming capabilities if I'm choosing to solely use CDMA?
[Verizon Droid Charge] ilovesoad:
He said it never leaves cdma mode.
[Verizon Droid Charge] jupo:
Ouch, I'm sorry. I just traded in my 2 month old Revo for a CLN Charge, and I am so much happier for it. That phone lagged like hell and dropped my data all day long as it flipped between 3G and 4G. At least you won't need to worry about that part.

EDIT: Did I mention the battery? I could get 4 hours away from a charger with light use, and that was after forcing it to CDMA-only mode.
[Verizon Droid Charge] gs05:
The stock verizon phone stinks. Just get the latest EP3H GB debloated, stock leak and 90% of the issues go away. No more data issues, no more lagging, gps works etc...the battery is great too. Worth doing and not hard even for the scared like myself. It is a world of difference and you will thank me!
[Verizon Droid Charge] blueis300:
I was on that and had data issues, been on several others and still had a problem. Wife has a new stock one and still has problems. Just started in the last couple of weeks. Tech wants to start a ticket.
[Verizon Droid Charge] my_username:
I believe the guy a page or so back who mentioned it was a software issue relating to PRL's is likely correct, because I can pretty safely confirm as well this is an issue with the device, and not the network.

I got the Thunderbolt directly when it came out to grandfather into an unlimited 4g plan, as VZW still hadn't announced their new data plans yet. After a few months with it and two refurbs, it's countless bugs and problems, and 3 and a half hours of battery life with light-medium usage on 3g, I couldn't take it, and convinced VZW to swap it out for a Droid Charge...

Well, hindsight is 20/20...because for all of the issues the T-bolt had, plus it's crippling battery life, one thing it did do remarkably well was hold it's 4g connection, and act as a wireless hotspot with amazing data flow consistency. I think I saw it drop back to 3g maybe once the entire time I had it. So, then I get the Charge mailed to me...and that very day is the day I started having the constant data drops.

While the dropped data is quite apparent on the actual phone...it's not near as bad as when using the phone to tether. It's almost useless to attempt tethering with it. My first Charge would not only literally drop the connection every ten seconds, but also wouldn't be able to resume it. So this made any any kind of music streaming, or Youtube watching impossible. I called VZW, in which they denied it being a known issue of course, then after initial troubleshooting, I was elevated to a higher level tech support who looked at my phone's data usage history and mumbled..."hmm...I am seeing a lot of connection drops here"...which inadvertently confirmed that there was indeed a genuine problem.

My newest Charge refurb isn't quite as bad as the last, though the the problem is still very prevalent. I've been sitting on an upgrade for about a month now...but I'm holding out for an LTE phone with a physical keyboard. (A good one, not the Stratosphere) But anyway, the conclusion is this: the fact that the day I swapped out the T-bolt for the Charge being the day that data dropping started, combined with boards of people saying the exact same thing, and the tech confirming it on his end, suggests that it is almost certainly a device issue, with many devices being affected by it.
[Verizon Droid Charge] lsmagill:
I have rooted and gone back to stock because I had way too many issues (trying several ROMs and Odin flashes). At stock OTA, my Charge works fine, no data issues. If your phone is rooted, I would think you would have trouble trying to make your case with Verizon.
[Verizon Droid Charge] ilovesoad:
They can tell on some level if you aren't on a stock rom, but you just have to flash back to stock before you send it back in. They won't know unless you tell them.
[Verizon Droid Charge] blueis300:
Yeah I have had problems both stock and rooted.I called verizon the other day and they wanted to escalate to a higher tech. I told him I ee4 basic kernal and everything thing I did , reset phone several times, toggle airplane mode, which I shouldnt have to do because it screws the download etc..Well he wanted more information and I didnt have a stock phone for basic information and if he wanted to send a signal so I had to wait till my wife got home. Either way it is a joke.
[Verizon Droid Charge] rami98:
Sent a complaint to the BBB after verizon refused to give me anything but a refurbished version of the same droid charge. we have had terrible experiences with refurbished phones. when i had the voyager, we switched it out 10 times and the last couple of times, we would walk out of the store and try to make a call and the phone wouldn't work.

Edit: and pointed them with a link to this thread.
[Verizon Droid Charge] IN8skillz:
I also filed a bbb complaint and I'm happy to say, they changed my upgrade date to 10/21/11, so thanks XDAHOLIC. My charge also drops data on the daily. I will be picking up a new galaxy nexus as soon as I can pre-order it....... The charge is a nice device but I can't stand losing my data......
[Verizon Droid Charge] n4m347yp3:
Lol. My stratophere will be here this week. I told them between the proximity sensor and the crappy conectivity I was going to sprint...if they didnt swap my hardware....Even a new thunderbolt was where I was headed for a warrenty replacement. Lg rev iz trash and asking for a bionic is kinda greedy...but with the b.o.g.o on the bionic ... im sure that price drop is coming just like the fascinate module.

And no new contract for the strat.
[Verizon Droid Charge] IN8skillz:
Why in the world would you accept a stratosphere? The specs are less impressive than even the Droid Charge! I wouldn't have taken anything but an device upgrade our a new every two upgrade. Atleast with the new every two you still have the Charge to sell or use as a back-up... Food for thought.
[Verizon Droid Charge] mkarps:
I agree. I would definitely try to get out of that deal.
[Verizon Droid Charge] skuzz:
FWIW I got so fed up with Verizon's LTE network the past few months I just gave up. I have tried both Charge and Thunderbolt and both exhibit similar behavior. General network weirdness. On the Thunderbolt I would at least fall back to 1x data when things went south, on the Charge I would just lose all data. On Charge I blame Samsung trying to buck the trend and using their own/via's chips. Some new plan of theirs to start an Asian chip stronghold and it looks like Charge was their first attempt :(

Both, however, acted weird in 3G-only or 4G/3G mode. In weak and strong signal areas. I tried reporting issues to Verizon whenever I found them but CS robots always came back "according to our map, you should have full signal!" then they tried to sell me a 4G hotspot for someone that lives in a 3G market and claimed they had LTE.

ANYWAY, my point, I ended up giving up on LTE for now. Switched back to a 3G-only phone to get 100% away from their eHRPD voodoo and back to traditional 1x/EVDO and I have not had one data drop or outage since!

This experience has been frustrating enough that I have started researching other carriers...it's not the "best network" anymore! :(
[Verizon Droid Charge] IN8skillz:
I just got an email from bbb. VZW has created a parent ticket for all droid charge owners who are having lost data issue. This is apparently a big deal/issue.

I would call vzw and ask them to create a service ticket for your account. That ticket should be added to the Parent ticket. That way when vzw/samsung come up with a fix, you will automatically be eligible to recieve that fix.

For me vzw has agreed to let me upgrade my device with 13months still left on my 2yr contract but i think ill just wait to see what fix/compensation they come up with as accepting the early upgrade might proclude me from any benefit a fix might bring. Not to mention that looking at vzw current device line-up I cant do much better than a Charge and a bionic will cost me another $299.....
[Verizon Droid Charge] bsweetness:
I have this problem quite often as well. I lose all data on my Charge far too often, even at times when someone with me on a 3G phone has a pretty decent signal. Glad to see throughout this thread that it's not just my phone.
[Verizon Droid Charge] teardropcity:
Since my trouble ticket that Verizon finally opened for me last week, I have been checking in with their so called tech support regularly, and each day I am told they will have a fix "the next day", and several reps have promised to call me back personally and have not. I had yet another rep today, claimed to have "fixed" the problem for me, by having me turn off the phone and pull the sim, i explained to him, as I had every other rep every time, that I had already gone through every over the phone remedy, and I was not the only one having this issue, and was on my 3rd sim card, he gave me his email, and told me to contact him. 15 mins later, the data dropped again, so I emailed him, again providing the details, he called me back an hour later, and claimed someone will "fix it today, or tomorrow". I finally had enough and called to cancel, and was told I would have to pay an ETF, because the trouble ticket was still open, and that a tech would have to personally come to my area, before they would waive the fee due to service issues! The rep did not offer me anything, not even a bill credit. I asked to speak again to tech support, and got a rep who said she was aware of the issue because her co worker has a Charge, and that she said Samsung is aware of the issue, and is issuing a "fix in early November", she said she did not any further info, and waived my data fee for this month due to all my inconvenience. I asked her why no other rep had ever acknowledged or mentioned this, and all she could say was she did not know. What I find interesting about all this, is that months ago, when I first started calling about losing 3G completely, and having to replace the sim, the first few techs, offered to send me a replacement charge, which I declined, but since then, and throughout this whole past week of repeated calls, no one ever offered me any type of replacement, whether it be a Charge, or Revolution or anything, despite me actually calling to cancel, because they could not get me a phone that works properly. This leads me to believe that Verizon is indeed well aware of the issue, and is trying to avoid a widespread PR nightmare. I still encourage every single person reading this thread, who is having these issues, to simply call Verizon and report it. I have my doubts of this mysterious "Early November" update, and think its really poor, that I am just supposed to keep dealing with it.

oh, and just now the rep who I spoke to first today, who claims it will be fixed today or tomorrow, just texted me that he "Sent an email to an engineer, and is waiting for a reply". Should be interesting to see what further BS they try and tell me.
[Verizon Droid Charge] IN8skillz:
Well, if you are curious and maybe to help you/vzw reps reference the issue, here is the trouble ticket # that was given to me for the problem on the droid charge,

, Im not sure if that will help you but good luck.
[Verizon Droid Charge] Deucedeux:
I received a call from verizon after my bbb complaint. Offered a 3g (dinc 2 or droid 3) phone since 4g prob ain't coming here for a while. Not sure which to get or to try getting an lte.I'm a noob when it comes to phone and not concerned about rooting.
[Verizon Droid Charge] teardropcity:
Thanks for that info. I called Verizon and spoke to yet another tech, who looked up that number, and tells me it is not a parent trouble ticket, but rather one connected to a number that is having a similar issue to my ticket. He also said that ticket is a "Priority 1", where as mine is a "Priority 3", and said it maybe because it came from the bbb. He says he sees a message from Samsung on their internal systems dated Oct 19th, that says an update coming "at the end of this month" will fix data connectivity issues. Again he had no explanation as to why this was not mentioned to me by any other rep on all my other calls. He also said a supervisor probably would not approve getting a different device, since there is a fix for this coming up. He basically said I just have to deal with it, until the update comes through. He had no info as to whether it would be a bug fix, or a full 2.3 Gingerbread. The frustration continues...
[Verizon Droid Charge] 102mm:
today....

Ok so here is the deal.. i'm from VA traveling to MD for the week.. yesterday the damn phone loses all data for the rest of the night.. this morning when i wake up i call VZW at 0600 to do the troubleshooting. they cant help me so they ship me out a new phone. it is supposed to be here tomorrow at the hotel i am staying in. this afternoon i went to the VZW store to see if they could help me and find out it was the SIM card because we swapped cards with another Charge. they give me a new SIM and the damn thing works... BUT... only in CDMA mode... when i change it to LTE automatic, I don't get anything, not even 3G.. but with the VZW tech's SIM card in it it worked fine.. (auto 3G in LTE mode).. So is it the phone or the SIM card?
[Verizon Droid Charge] IN8skillz:
Sorry bro that's the number they gave me. I took it down, I dont want to confuse people. Good luck I think I'm gonna try and hold out for the software update atleast until the galaxy nexus comes out.
[Verizon Droid Charge] Turb0wned:
I've said this before and people got mad at me for saying it.. The Charge isn't a great phone. It was a rushed old tech phone with 4G just to have more LTE choices. I was going to keep my Charge as my backup to the Galaxy Nexus but came across someone today that traded me for his perfect condition in the box Incredible 2. Now I like sammy products and their screen much better but this data dropping and terrible gps got to me again (third charge).
[Verizon Droid Charge] Bear55:
I just called Verizon and reported the intermittent data dropping that we are experiencing on both of the Droid Charges in our household. I managed to get a nice upper level tech that had a Charge with the same problem and sold it because it was so bad for her. She ended up filing two tickets for me to send to Samsung and Verizon's 4G engineers to request a fix and or software update to resolve the issue.

Well folks I did my part. Your turn?
[Verizon Droid Charge] ilovesoad:
My tech didn't own a charge, but I got the same outcome. Hoping for results. Other than the data dropping, I really like the charge.
[Verizon Droid Charge] Lodingi:
I am losing my data connection on both LTE & 3G. Most times a battery pull is necessary to get it back. At the time, I didn't realize Blackberry made the Charge (sarcasm).

I am going to Verizon tonight to start the pitching process.

Grr. Dam phone lost its data connection while I was editing this post.
[Verizon Droid Charge] IN8skillz:
Yeah! Whatever he said. Confused :-0
[Verizon Droid Charge] Bear55:
I agree that the Charge is generally a great phone. The data dropping and occasional random restarts that I get are my only real complaints. (I wish that we had source and official Gingerbread but that is a little off topic)
[Verizon Droid Charge] IN8skillz:
If I didn't have data loss, reboots, lag, TouchWiz, unstable browser and Slow GPS. Then this would be a wait time vanquishing velociraptor, electromagnet of media, willing it all into the palm of my hand faster than I can say YOUR MINE ;-) Type of device!
[Verizon Droid Charge] fortesquieu:
I did talk to the tech support about data dropping. They have decided to send me a new SIM card for that.
[Verizon Droid Charge] zeus_r6:
I've tried SIM card, handset swaps, different radios/roms and the data dropping is always the.same. Wish I never blew my upgrade on this garbage!

Posted via Tapatalk mobile app
[Verizon Droid Charge] teardropcity:
My saga continues.. Last night,after speaking yesterday to 2 different Verizon techs, the 1st one told me Samsung is aware of the issue, and an update is coming "in early November", and the 2nd rep telling me "in 2 weeks", I contacted Samsung support via phone, chat and twitter, and none of the reps were aware of the issue or any sort of update, and in fact asked me for as much information as I could give them, so they could have their engineers investigate. I contacted Verizon again, and spoke to yet another tech, this time for over an hour, who spent a lot of time researching in Verizon's internal site, and could not find any type of information suggesting anything remotely close to there being any sort of update coming soon, so he has no idea why reps were telling me that. He did see where the issue was noted as a known issue, but said it took him 15 minutes of reading to find that info, and that most reps wont put that much work into a call, thus why every time I call, I kept getting false information. He says he knows Verizon is testing updates , which I assume are the Gingerbread leaks that are going around, but he pointed out the Thunderbolt Gingerbread update as how quickly things change. Bottom line, there is most likely a fix coming, but there is no ETA on it. My guess is the Galaxy Nexus will come out before then, and my fingers are crossed it does not have the same issue.
[Verizon Droid Charge] Lodingi:
I've tried several Gingerbread roms without success. I believe the issue is hardware related. When you realize this phone is a Fascinate with a different radio, you lose hope.
[Verizon Droid Charge] AlexDeGruven:
Never trust anything Customer Service tells you, particularly on the first pass. It's been said over and over and over (and over (and over (and over (and over)))) here and pretty much everywhere else on the Internet that CS Reps either 1) don't know what they're talking about and are confused about what you're asking or 2) want to get you out of their hair ASAP and will tell you whatever it takes to end the call as quickly as possible.

Until you see an OTA update drop with a "Fixes 3G/4G data drop... blah blah" in the release notes, don't believe a single thing CS tells you.
[Verizon Droid Charge] bomix:
yeah, i have the same issue.. it's the phone.. and at times it's the towers around me. I have 4G aircards and they are spotty as well.
[Verizon Droid Charge] XDAholic:
Boy, this thread had grown for such a non issue.. heh shrike
[Verizon Droid Charge] bdahlin78:
they actually do know about it and it isn't verizon its the 4g devices, all of them have the same issue the current workaround till a software update is released by htc,samsung,motorola is toggling airplane mode.

Tier 2 Tech
[Verizon Droid Charge] blueis300:
Yeah and thats a pain in the ass in the middle of a download.
[Verizon Droid Charge] IN8skillz:
Or when you downloaded 99% and lose signal or when you take 20min filling out an online support only to hit the submit button and have it say "Sorry Browser cannot load web page because there is no internet connection" then have to start over!

I also have a hard time believing that the problem lies in these devices! To have all 4g devices from several different manufacturers exhibit the same problem is unlikely. The problem most likely is Either Network or Verizon Software related. In either case it falls at verizons feet.