yashsingh1/xdaforums huggingface dataset:
[General Questions and Answers] ToyKalibur:
Interesting that you have had contact with them recently... Maybe it's because you live in their backyard? Who knows. Why pick and choose customers to deal with? Why not let everyone know what's going on with them? Maybe there was a love affair gone wrong or a stampede of cattle across the plains or maybe even a wide spread border conflict with Mexico or the rest of the U.S. ... in any case, being quiet about it is not professional and business like. Yeah Jennifer was nice over the phone the few times we spoke but she also seemed uncertain about her job or their business. You can hear it in her voice.

So what's the big Area 51 secret then?
[General Questions and Answers] Gabriel51:
I'm retired and can call anytime so maybe it's the time of day I called?
[General Questions and Answers] ToyKalibur:
Yes that could be... but it leaves out why they do not return emails or phone messages... Anyone who has called has heard over and over the message on their voicemail.

More unanswered questions than happy customers as of late.
[General Questions and Answers] Gabe1021:
Positive Reviews for Mobile Tech Videos

-----------------------------------------------------------------

Josh, I would love to give you positive reviews. You just received my Samsung Galaxy S3 on Friday December 5, USPS tracking number 13141410000008380354

My phone is in perfect working order. I did a factory reset just before shipping it to you. This is what I ordered:

Your Order (#25034) Contains:

1 x Samsung Galaxy S III (ROM / Root) Upgrade Service

(Rush Processing: No, Add a USB JIG: No, Add a USB Cable: No, SIM Unlock: No, International Priority Return Shipping: No, International Express Return Shipping: No)

1 x Samsung Galaxy S III S3 Bootloader Downgrade Service

(Rush Processing: No, SGS III Carrier: Verizon (SCH-I535), Add a USB JIG: Yes, Add a USB Cable: No, ROM / Root Upgrade Service: No, SIM Unlock: No, Internal SD-Card Data Recovery: No, International Priority Return Shipping: No, International Express Return Shipping: No)

Show me, show us all the quality service your company provides.

Faithfully awaiting my phone to be returned with the services I ordered

Gabe
[General Questions and Answers] thecensor:
HI [MENTION=1602851]connexion2005[/MENTION] . WHAT IS GOING ON WITH ORDER #24727 ??!!

IT'S BEEN MORE THAN A MONTH NOW AND I WAS TOLD YOU WOULD SEND IT LAST WEEK.

PLEASE RESPOND

THANKS
[General Questions and Answers] chappatti:
1. What was the problem that required a logic board fix?

2. Can you please privide some info on how you changed the logic board? Is it easy to do and are there any instructions? I thought that the glass and cover were glued on and re-gluing is a pain....

And can you please point to where you bought the logic board from?

Thanks in advance!

---------- Post added at 03:33 AM ---------- Previous post was at 03:30 AM ----------

I must akso add that my friends tablet is stuck in mobiletechvideos for almost 2 months now.....that place is a black hole.....

There is no response from anyone, and it is looking like a money-making operation..
[General Questions and Answers] Gabriel51:
Logic board contains all the information needed to allow your device to work properly, it's also called a motherboard.

I bought a complete phone from eBay with a bad digitizer and robbed the logic board out of it.

You can find information on how to change the battery and that will give you an idea, search YouTube.

But if you know nothing about it you may not want to tackle it yourself.

It takes about 15 minutes and to me it's easy to do.
[General Questions and Answers] ToyKalibur:
Interesting... I wonder how many people they told that they needed a new logic board? I was told that very same thing. Oh and they were paying for it too. Next step... the Better Business Bureau!
[General Questions and Answers] Gabriel51:
What they actually said was it need a EMMC chip but there was no way i was going to send them any more money, I did not even ask how much it was at this point, I just wanted my phone back.

I chose to replace the logic board because it was the easiest way to fix the problem...
[General Questions and Answers] chappatti:
Can you please share how you replaced the board? It would be very useful to other folk who are stuck to try and decide which way to go.... Just some pointers would begood.

Much appreciated!
[General Questions and Answers] Gabriel51:
I think I answered that when you asked that before. Did you take my suggestion and look at YouTube.

Here :

https://www.youtube.com/watch?v=O12UJMOCx1w

It would be hard for me to make pointers because to me it is easy, so how would I choose what pointers are needed.

Let me say again, if you don't have the confidence to do this replacement then you should not.

But if you can walk and chew gum at the same time it should be fairly easy.

Watch the video!

I will add this *you don't need to remove anything below the battery* the connecters and the gold ribbons that run along side of the battery will just lift up and allow the replacement.

Be gentle!
[General Questions and Answers] Loondatoon:
I left mobiletechvideos one last message. They have my phone since august and asked them to get back with me because I contacted them multiple times and never heard from them and that this would be my final message. I didn't hear back from them, so I filed a claim with my creditcard company to get my money back. Now I'm going to use that service that usps provides for mail fraud.

Gabriel51, you're right US mail is protected by the federal government. That's awesome. Luckily I kept the usps receipt which has the tracking information on there. After that the Better Business Bureau. I would implore everyone that hasn't gotten their phone back to do the same.
[General Questions and Answers] ToyKalibur:
I kept my receipt as well and I think I will look into this option too after Christmas. I take it no one else has heard anything?
[General Questions and Answers] Gabriel51:
My credit card company found in my favor, which was a no brainer...
[General Questions and Answers] ned37:
fwiw, got my phone back a few days ago. sent in for a corrupted imei on sept 4.

i was like a lot of you who, not having any feedback, wondered if they had absconded to mexico. after several emails and voice messages which got no response, one morning, jennifer answered the phone. she was very professional and found my phone which was misplaced after the move. josh ck'd it and assigned it to a tech who, i'm guessing, reflashed it. anyhow, it now works, and appears to be rooted. it was rooted with jelly beans rom when it went in. there are remnants of files from titanium backup, so i installed it and did a backup.

problems i encountered: it no longer connects to my pc using the usb cable, however, download mode works, so i was able to update drivers; useless, since it still doesn't see it. also, it didn't want to see the pics and etc that were on my ext sd card, but i found a workaround. i was able to create a backup of my esf files using terminal emulator, so i am covered if i lose imei again. i also am using wifi file transfer as a patch for not being able to use the cable, so all is good.

so for those of you who still haven't got your phones, be assured they are still there working on them, and patience is a virtue.

its a valuable service, let's hope they get it straightened out.
[General Questions and Answers] connexion2005:
[MENTION=6120192]ned37[/MENTION]

Thanks for your report. Can you check to see if diag mode is simply still on? This would give you the illusion your USB is problematic when in reality it's just in diag mode not giving you MTP access. Check this by dialing *#0808# and setting it to MTP. In some cases you may need to dial *#7284# and choose "Qualcomm Settings" to see that or on Verizon phones you would dial ##DMMODE# and select "DISABLE".

Thanks again for your commentary here..

-Jennifer
[General Questions and Answers] ned37:
thanks, jennifer. i was able to get in the qualcomm settings and set it to mtp. i never would have guessed that was the problem. it works now
[General Questions and Answers] connexion2005:
Fantastic and glad to hear it is good to go!

-Jennifer
[General Questions and Answers] ToyKalibur:
*****Obvious Important UPDATE******

I just got home and ate dinner about 30 mins prior to typing this.... so here we go.

I just want to say first and foremost, my hat is off to Jennifer!

After a super long time of not knowing what happened to our phones or even Mobile Tech.... some of us have started hearing back from them.... mainly Jennifer. Getting in touch with a many "upset" customers shows the biggest attribute of bravery and desire to "make it right" with her and her companies customers. From what I have learned this morning, this is going to be a long process of getting a hold of many customers who have fallen victim to the business blackout. With a heart of a lion though, Jennifer bursts out of the gate with the determination to inform and satisfy it's current customers... in hopes of gaining new ones in the near future.

So let me step back a moment and say this.... Yes I was upset and yes, I had no clue. Yes I thought all was lost and pretty much moved on. but it's this last yes that means the most.... YES I am surprised and willing to participate in the process of restoring a good name.

Here's where I stand and I know, others will stand as I am now... My phone is on it's way back home... REPAIRED! I am happy now... why? because I got to hear back from Mobile Tech and Jennifer today. That's why. And with all that I have already said about what she is enduring on her journey to retrieve her companies good name back from us, their customers.... I say, now is the time to give back. Post your updates on here and let people know how happy you are with their work. That you heard from Jennifer and you know your phone should be in good hands now.

I see a lot of positive posts returning to this thread again and I truly hope they continue. Work a little with Jennifer... she's sticking with this and I think it's obvious. Most everyone deserves a second chance... so let's give it to them. I hope I have helped you to restore some confidence back with them as they have with me.

Thank you, Paul

Order#24812
[General Questions and Answers] Burlisoft:
I'm still waiting

I sent in my phone 6 or 8 weeks ago (I've lost count). I finally spoke to a real live human who told me it "probably" needed a new chip but they would get back to me within 24 hours. That was over 3 weeks ago. Last weekend, I got an email from Jennifer saying she'd been hired to "get things under control" and would call me the next day (last Monday). I still haven't heard anything. Clearly, this is a massive problem. I hope this wasn't a giant scam: fix a few phones to get a good rep, then once they start flooding in, take the money and run.
[General Questions and Answers] xd.bx:
Hi,

I'm starting to get a bit worried, having sent my phone more than two months ago, and getting no response from mobiletechvideos to my last email. I'm not sure at this point that I will ever get my phone back, regardless of its repair state...
[General Questions and Answers] gods_archangel:
It appears that you don't live in the United States and your found could be lost in the mail system
[General Questions and Answers] xd.bx:
I'm sure the situation can be resolved without going to such extremes. I had MobileTechVideos install the unbrickable mod a couple years ago and it went fine, which is why I'm surprised about this current situation. I doubt Josh and Jennifer are deliberately defrauding customers, and unless proven otherwise we should give them the benefit of the doubt.
[General Questions and Answers] gods_archangel:
Your phone is gone for two month's and in your on way must find out what happened with the phone.
[General Questions and Answers] xd.bx:
Actually they have responded to me about three weeks ago saying they would get back to me about the state of my phone. This didn't happen so I sent another email to which they haven't replied yet.
[General Questions and Answers] gods_archangel:
I hate to be the one telling you this but somewhere on the web I was reading that during the time MobileTech was relocating to a different location, phones were misplaced. If this story is true it's unknown to me because I don't work for them.
[General Questions and Answers] Haighter:
Radio Silence at MobileTechVideos

So, they've had my phone for a month, won't respond to my emails, now the storefront site is down... Anybody have ANY joy from them in the last couple weeks? That would at least give me a faint glimmer of hope.
[General Questions and Answers] gods_archangel:
I don't know what to say that would make you feel better. For whatever reason some customers don't have this kind problem with MobileTech and others do.

---------- Post added at 07:09 PM ---------- Previous post was at 06:56 PM ----------

Everything has a reason for what happens and I don't have that answer for you.
[General Questions and Answers] chappatti:
Most customers are having trouble with MobileTech videos. How do I know?. Well my friend was one if them and we posted this on xda

xdaforums.com/general/general/mobiletechvideos-josh-groce-xda-urgent-t2964971/post57354538#post57354538

BUT the good news is we got the Tablet back. It was not instantaneous, and we had to bug like hell. Yes, their business is having a major response problem, and we also thought the tablet was a gonner after 2 months trying. I do not know what their problem is.......but they are not 100% kosher. Anybody vouching for them must be looked at skeptically, since only a PayPal dispute got a quick response for my friend.

1. Posted a detailed post on Facebook - the Mobiletechvideos Facebook site. Just Google it. I got a response there - but took a few days.

2. Send several emails to Josh via xda. His xda name is "connexion2005".

3. The ONE thing that worked was a PayPal dispute resolution case via PayPal. The response was very quick then. This then resolved the issue and the Tablet was returned with full refund. I suggest that those that used PayPal also use this method. It has had the most success.

4. If you did not use PayPal go to the Better Business Bureau (BBB) here and lodge a complaint. These complaints have been resolved. See here...

www.bbb.org/bryan/business-reviews/...r/mobiletechvideoscom-in-caldwell-tx-90005750

Steps 3 and 4 are the best bets .......

Good luck to all, and please stay way from Mobiletechvideos for the near future. Also spread the word to help others avoid this misery....
[General Questions and Answers] Haighter:
Good News, Bad News

Well, the good news is I heard from Jennifer at MobileTechVideos who was openly and honestly apologetic for the delay. I left the conversation convinced she, at least, is doing her best to get things squared away out there. Bad news (and honestly not at all surprising to me) is that my logic board is toast, so my dead phone is on its way back as well as my refund. So, there IS hope for everyone still in limbo.
[General Questions and Answers] ToyKalibur:
Jerry's Final Thought

I'm at a loss for words.... Last time I spoke to Jennifer, our conversation lasted a while. Although I did not get a detailed explanation on why what happened happened, but instead got a very professional and concerned person who sounded truly earnest on restoring faith between customers and the business. I asked her to please put a message on here with the full explanation of what's going on so others will react slightly better towards the situation with you and their phones. She told me she was planning on it and also asked that I say something positive about them and what she is doing..... she didn't have to ask for that because you could here it in her voice, the concern. I was going to anyways.

It saddens me though to see my last interaction with them to now, the time that has gone by and nothing yet from her on .... still.... what's going on? People need to know unless she is not with them anymore. In that case, she is not obligated to speak anymore on their behalf and thus, they can continue to be quiet about the whole thing. People need to know!

So with all that being said, I say this.... (btw I am unaffiliated with them) Those who have phones with them still, be patient or write it off. I did and was fortunate enough to get it back after a few months. I used Paypal... You have 45 days to file a claim with them, from the time of purchase, if you used them or your money is gone or more difficult to get back. Read this thread on ideas on how to be reimbursed for your phone and use them. Those who are thinking of sending your phones..... DON"T! Stop thinking about it and look for alternate way of fixing your phone.

Until we hear from them FORMALLY.... consider them "out of business". I am not trying to be negative nor positive right now since I have spent the last few weeks trying to get a hold of Jennifer..... My business with them has been done and I was just trying to support her and them on their comeback.... apparently that is not happening right now.

Jennifer... WE NEED TO HEAR FROM YOU PLEASE!!! Make a new account if you have to.... Let us know what's going on.

This is the last I will say about this thread and hope all of you in limbo the best. I just hope we hear something....
[General Questions and Answers] xd.bx:
I think they are restructuring hence the delay. From their front page:
[General Questions and Answers] chappatti:
The fact that the have not BOTHERED to provide any update on so many, many many requests is not proper. These devices we buy are worth a lot of money and mny cannot to turn arojnd and just buy another.
[General Questions and Answers] goyagoyago:
This is similar to what I feel about my situation with mobiletechvideos. I have talked to Jennifer on two or three occasions. Each time she was professional, empathetic and sincere in her explanations and apologies. The problem arises from the fact that I had to go out of my way to receive these explanations and apologies. At first, I emailed them inquiring about my phone's status. Then when I stopped getting replies via email, I had to call them. Jennifer told me that the there was a delay with the supplier for parts and that Josh was working as fast as possible. She said she would send me the shipping details - not surprisingly (at least not anymore), I have yet to receive that email...

tl;dr as nice a person Jennifer is, there's little doubt that mobiletechvideos is not a well-functioning business.
[General Questions and Answers] Burlisoft:
I sent them a rather pointed email and, within an hour, got a call back from Jennifer. She put me through to Josh, the tech guy, and we spoke at length and in detail. He said he had been swamped and that they were going to stop taking orders until he could get caught up. Josh also said he had my phone in hand, and swapped out the motherboard, and said it was working. He promised to close it up and put it in the mail that night or the next day. A very nice conversation that left me feeling much better.

That was two weeks ago.

Nothing since. I sent them another email today giving them until the end of the week to get my phone to me before I go down the path of contacting the BBB, the Texas Attorney General's office, and my credit card company.
[General Questions and Answers] ToyKalibur:
I'm going to assume it's been a month or more since you sent it off? I would contact your CC company now. That's going to take time as it is. Notice... their web site is STILL not up as they posted on it?!?!

Jessica or Jennifer?
[General Questions and Answers] Burlisoft:
Jennifer, actually. Yep, sent it in November.
[General Questions and Answers] xd.bx:
Did anyone get a response from MobileTech in the recent days?
[General Questions and Answers] connexion2005:
What is your order number?
[General Questions and Answers] android_noob12:
Hello, it looks like MobileTech people browse this thread, so this is my last-ditch effort for to receive a response. To [MENTION=1602851]connexion2005[/MENTION], my order is #25200. I emailed mobiletechvideos last week about the status of my phone, to which I have received no response. I was supposed to receive my phone on Feb. 2nd, and I didn't get it. I called them multiple times on the 2nd, but only got voicemail (of which I left several messages). I tried calling again today, still voicemail. With a presently dead website, and absolute lack of response, I'm considering getting my bank involved if I don't receive my phone this week.

I outlined my complaints in an email I sent today, but I don't have faith that I will get a response. The only communication I got was a conversation with Jennifer about the status of my phone, but that was way back in mid-January. I'm trying to give them the benefit of the doubt because they were quick to JTAG my phone last year, but now I'm reaching my limit. Overall, I'm very disappointed in the [lack of] customer service that I received. I just want to know what's going on with my phone.
[General Questions and Answers] xd.bx:
Glad to have you back :) It's order 24868
[General Questions and Answers] connexion2005:
Hi there,

This unit was awaiting a glass replacement and the part for it needs to be ordered as we do our glass jobs with new lcd/digitizer/frame. The USB port has been repaired. I can order the part today and we can ship it early next week, OR I can offer you a full refund of the glass repair portion and ship it as is. Which would you like?

I'm very sorry for the poor service on your order...

---------- Post added at 12:18 PM ---------- Previous post was at 12:14 PM ----------

Hey there,

I've honesty tried every method to unbrick your G2 but it's lack of being in the proper MMC mode is leaving me with no option to program it. I would offer a logic replacement but the D802 is rare in the USA so it would be challenging to find. How would you feel about a full refund minus the return shipping?
[General Questions and Answers] android_noob12:
[MENTION=1602851]connexion2005[/MENTION], whoever I talked to on the phone (I think Jennifer?) told me this exact same thing, way back in mid-January. The fact that more than 2 weeks has gone by and the parts for the glass screen still haven't been re-ordered is appalling to me. You're currently repeating what you told me over the phone more than two weeks ago.

Look, I understand that you guys are swamped, but you had plenty of time to re-order the parts since we spoke last month, and aside from the usb repair, you never got around to my other order, and I think I've waited long enough. If you have at least had the parts delivered by now, or got around to ordering them, then that would be a different story.

Please refund the money for the glass screen replacement and send it back immediately. I won't dispute the money for the charging port since you already repaired it, but I don't want the 3 month warranty in effect until the day I receive it. And please email the tracking information as soon as you ship the phone.
[General Questions and Answers] xd.bx:
Sure, looks good to me! I knew that repair wasn't 100% feasible anyway since it depends on the boot mode.
[General Questions and Answers] Sammguy:
Scam!!! Do give them your device and money

This is a scam you have been warned. I sent my phone here over 3 months ago and have not received it back. I lost my money for the repair and my phone plus shipping. Save yourself the pain do not trust this organization.