yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] xak944:
Chat is useless! Get them on the phone. Correct me if I'm wrong, but the chat support seems like an unhelpful, automated bot. Has anyone gotten a credit via chat?

After a 45 minute phone call and 3 transfers, I finally got a $50 credit. They told me it was because I was "always on time with payments" and have "never received an adjustment before." I've been a Sprint customer for 16 months.

They outright refused to credit a full month of service (what I originally requested), stating that they could only do that if I had no usage on my account for the whole month. They also mentioned that Samsung made the phone, not them, and that the "Sprint service" is working fine therefore they shouldn't owe me a credit. But I bought the device from Sprint!
[Samsung Epic 4G Touch] kasper19:
I have actually gotten a credit via chat. Received $30 for two lines, each with the ET4G.
[Samsung Epic 4G Touch] jirafabo:
I also got my $39.99 credit via chat. It's the same as phoning in... Luck of the draw.
[Samsung Epic 4G Touch] bds120:
Nope no credit for me. They are not trying to give the SERO customers a thing. They mad that I am on a $40 plan with this phone.
[Samsung Epic 4G Touch] evohog:
They downright refused to give me anything. No credit no replacement no nothing. Tried getting my upgrade reinstated considering I paid retail for this thing, and get this, I was told all they could offer me was a refurbished blackberry in exchange for my top of the line, full price galaxy s2! I'm figuring out how to get out of this contract. That was an insult plain and simple. They use to give a crap about losing customers but in the past 3 or so months they have done a complete 180 on customer service. I don't know what I would do without nonexistant 3g speeds and constant signal loss let alone the fabulous personalities that some how find jobs helping people. If some one has some advice on how to get out of a contract without being charged up the ying yang I would most graciously appreciate it. Thanks you all for bearing through my rant.
[Samsung Epic 4G Touch] bds120:
You can easily sell your phone and contract. I mean real easy. You cant craigslist it or ebay it and do a TOL (Transfer of Liability) and be done with sprint. That individual would have to take your current plan and you can choose to sell the phone on the side or sell it with the plan.
[Samsung Epic 4G Touch] evohog:
Good info, thanks
[Samsung Epic 4G Touch] eyecon82:
You mean $50?
[Samsung Epic 4G Touch] Blu3Fr0g:
Yes, I was told I could sell my phone back to them via the buyback program, yeah right. Take a refurbished Black Berry or whatever that there was nothing else they would do. I honestly think everyone effected needs to call their local Public Utilities Commissions and register a formal complaint, then call the BBB to complain and finally call the state attorney general and complain. All of these will set off alarms at Sprint HQ because these kinds of complaints get passed on to Sprint HQ.
[Samsung Epic 4G Touch] buggerritt:
However you are talking to them, you're doing it wrong. If you are polite, firm, persistent, and make sure you speak to an accounts specialist, you will get your way. It may take a couple or few phone calls but, you will get at least $50 credited to your account for LOS. If you don't then you are either being rude, getting angry, not speaking your case correctly, or just not talking to the right person. Plenty of us have gotten credit. Many of us did on the first call. Some settled for less. Some pushed further and got more. The ball is in your court.
[Samsung Epic 4G Touch] joe.stay:
Can I do this if I have no LOS? What should I expect if I do this via chat?
[Samsung Epic 4G Touch] bhavi_jp:
I will try to contact Sprint about the credit. But by going my previous experience, I am not very hopeful.
[Samsung Epic 4G Touch] R1ptide:
NO

10charlimit
[Samsung Epic 4G Touch] buggerritt:
Why would you?

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] Dalmus:
Seriously?
[Samsung Epic 4G Touch] bhavi_jp:
Are you on SERO? If yes, then good luck getting anything out of sprint. I am in the same boat.

---------- Post added at 11:31 AM ---------- Previous post was at 11:28 AM ----------

I was joking. I am done with asking anything back from sprint. Also, I used to get LOS way more in the first week. Now I just get it probably once a week or so.
[Samsung Epic 4G Touch] dallastx:
On Sero and got out of contract and $88 -$100. It takes headaches and stress but keep calling. There's a few that take their job serious and don't want you to call back in because they want to keep a perfect callback ratio. So will do anything. If they see your not going to give up then they will cave in. Also tell them your not going to a store as if they have a new radio to put in your device.

---------- Post added at 01:03 PM ---------- Previous post was at 12:12 PM ----------

On Sero and got out of contract and $88 -$100. It takes headaches and stress but keep calling. There's a few that take their job serious and don't want you to call back in because they want to keep a perfect callback ratio. So will do anything. If they see your not going to give up they they will cave in. Also tell them your not going to a store as if they have a new radio to put in your device.
[Samsung Epic 4G Touch] Bielinsk:
I am working with someone from Dan Hesse's office.

There is no fix, and there is no ETA. The problem has been reported to Samsung.

They are giving me no options accept another ET4G (I have already swapped it once)

Whoever has received a credit from Sprint, specifically, if you are receiving a monthly credit until the problem is resolved, please PLEASE message me. I have an upper tier manager calling me on Monday and would like to know what others are receiving.

I understand it will take time for a fix, but we are stuck with a device we cannot rely on. I feel it would be more than fair for Sprint to offer a $20 month credit until the problem is resolved.
[Samsung Epic 4G Touch] buggerritt:
Ok, maybe you have tried everything but maybe not. I have gotten a $50 credit from Sprint. I was getting LOS over and over from stock and from custom kernels. When talking to Sprint, you have to be polite, firm, and unbudging in that you want to talk to an account specialist. You do not have to tell your story over and over. They have records for that. You can tell them that basically you have spoken to other representatives and do not wish to have to repeat the story over and over again. It is irritating and they have notes on every conversation so they can look those up. REMEMBER TO BE POLITE AND DO NOT GET ANGRY OR UPSET WITH ANY ONE OF THE REPRESENTATIVES. If you do, you will not be listened to anymore. This is just good practice when trying to get something from anyone anywhere. People who are angry do not get their way and ears close up on them. If your first call doesn't get you what you want, call again and speak to someone else. It might take a few times. Just don't give up until you get the answer you are looking for.

Ok. As for the LoS, I mentioned that I had been getting it over and over from virtually every kernel. That is until I tried the one in my signature and also the Stock Pulled Kernel. I have been running the one in my sig, for a couple weeks without a single LOS incident. I just tried the newest version of it and got LoS overnight. So, I went back to the one from 10/27. Give it a shot. Hopefully, it works for you. I really tried every single one and like I said, I got LoS from all of them and even before flashing anything. It was a nightmare.
[Samsung Epic 4G Touch] Bielinsk:
Yes, I am very familiar with the Covey tactics of How to win friends and influence people. I practice this with Sprint. I know they are not personally the cause of the problem, so of course I am appreciative of what they are doing for me and I am polite, but not satisfied.

We'll see whats going on. From what I can tell, it seems to happen when changing radios, I have 3g 4g and wifi on, and I think the switching, when I am moving, causes the issue at random. I would venture that if I only use 3g (slow as ****) it would work without LOS.
[Samsung Epic 4G Touch] eyecon82:
Yes. I also think the radios don't play well together. I don't get Los, but data stops working when switching radio or wifi sources
[Samsung Epic 4G Touch] nooomoto:
My girlfriend has an E4GT and is experiencing LOS. We called account services and after 2 hours and several hang ups she only managed to get a $10 credit and a recommendation to go to the store to resolve the issue. On Saturday 10-29-11 we went to the store, this is 15 days after she purchased the phone. Here is copied text from my post in the stickied thread:
[Samsung Epic 4G Touch] Bielinsk:
Sprint is now working on re-instating my Upgrade. If that is done, I guess I am ok with that. I could then get a different phone and sell this one for a profit to compensate, or I can just deal with this issue...

I also sent in a note to engadget asking them to look into the issue and try to put some pressure on getting it resolved.
[Samsung Epic 4G Touch] locoboi187:
What did you say to get that?
[Samsung Epic 4G Touch] MadFlava:
I called in and spoke with someone and all they offered me was a swap. The girl told me it was Samsungs problem and not Sprints. I told her I really didnt see how that was the case since Sprint is billing me for service and I bought the phone from Sprint. She laughed at me. I talked with someone in escalations after that and all she offered me also was a swap.

At this point I am going to file a complaint with the BBB and the attorney general in their home state and I encourage everyone else to do the same. Cell service and phones arent cheap and this crap with shipping broken phones and attempting to fix them later needs to stop. A mass lawsuit by the AG would get their attention and if enough people complain, thats what will happen.
[Samsung Epic 4G Touch] Bielinsk:
I completely agree. This phone is sold Exclusively by Sprint and can only be used on their network. I hold sprint responsible, if Dan Hesse had this phone, you can be damned sure he would be all over Samsung to fix the issue. If it can't get signal, than credit my account until it can.

I don't know who else to complain to. I do not accept their workaround of rebooting the phone. I requested a $35 credit per month until the problem is fixed, they said no.

Who else can we complain to?
[Samsung Epic 4G Touch] nooomoto:
I get the feeling it's Sprint's (or their specs for the phone) problem. None of the other SGS 2 models from the various carriers seem to have this issue (per quick checking on the other forum sections here). That being said...we bought the phones from Sprint, not from Samsung. I don't have a receipt from Samsung saying I bought the phone from them. They are sold by Sprint and Sprint sales people, with a Sprint logo on the phone. It's Sprint.
[Samsung Epic 4G Touch] Gorguts:
IMPORTANT!

Are you guys aware that Sprint is rebuilding thier entire network and your LOS complaint most likley has nothing to do with the device. Also, Samsung is the manufactuer not Sprint. Sprint does not make hardware and cannot be held accountable for it; your gripe...if any, is with samsung if there is a proven hardware problem. I believe you are experiencing temporary coverage loss do to the massive upgrading....personally.

My device is running amazing...even before root.
[Samsung Epic 4G Touch] ravizzle:
Dude I thought the same thing at first, but my dads evo and my moms photon do not get any of the problems. I called sprint and the have acknowledged the issue is with this phone and even agreed to give me money off of my bill until this is resolved

Sent from my Galaxy S2
[Samsung Epic 4G Touch] tejasrichard:
They have acknowledged that this is a known problem to myself and several others here...yet they continue to sell the phone. When you CONTINUE to sell a phone that you KNOW is faulty (my rep said Samsung informed them of the issue on October 13th), and the issue is with the PRIMARY FUNCTION OF THE DEVICE, THUS PREVENTING IT FROM FULFILLING THE PURPOSE IT WAS PURCHASED FOR, AND THAT YOU CHARGE MONTHLY FEES FOR, you assume liability.
[Samsung Epic 4G Touch] expertzero1:
just need a firmware update to fix the los issues, i only get los at work every time. When im at 2bars or so on my phone, i get roaming notifications when bang, los for 2 hours, battery drained so bad...

Not massive upgrading.
[Samsung Epic 4G Touch] mattykinsx:
So you're suggesting they are as "libel" as Samsung because they choose to continue to sell one of the best selling phones in the world even though a subset of these devices may experience LOS? (Not all Epic Touch's have the problem)

Interesting to say the least.

What about the responsibility of the customer to use the 14 day return policy when necessary?

Seems to me that their 14 day return policy should be the extent of their "liability", unless they forced you to keep the defective model...did they?
[Samsung Epic 4G Touch] ayedlin:
Am I the only one who has never had a single problem? I get great service and stellar speeds (for the area) most of the time. The only time I lose signal, is when I turn it off.
[Samsung Epic 4G Touch] blestsol:
Whats it matter? Theyre taking responsibility and paying people.

:confused:
[Samsung Epic 4G Touch] cvnntg:
Anyone have luck getting their upgrade back recently? I'm talking in the past week or so...
[Samsung Epic 4G Touch] Gorguts:
ATTENTION!

So I discovered, it is an issue..."In rare cases". I bought the phone on thursday; ZERO ISSUES. Several of us have the device...ZERO ISSUES. Ofcourse they are going to sell it and any other device. Known issues don't effect everyone and it is sited to be fixed in a software update...just like GPS on the previous device.

All devices have Known issues when the hit the market. I work for sprint in tech and have not had 1 call on this myself. In reallity, how many ppl were efected by this? Maybe two percent or so if that. Chill out and let SAMSUNG, fixed their mistake, and stopped making Sprint pay for it. We are waiting on them for the "manufactuer release" not the cellphone provider release.

---------- Post added at 01:01 PM ---------- Previous post was at 01:00 PM ----------

Then return it and get one that works....like mine and many others.
[Samsung Epic 4G Touch] nooomoto:
Yes, the same way Firestone was liable when they sold "one of the best selling tires in the world", even though a small subset of those tires would explode without warning due to faulty rubber.

It's quite simple. When you produce and put your name on a product, you are legally responsible for the product performing as advertised. It is for this very reason that Sprint is doing what they can to replace all the handsets experiencing the issue, despite your nay-saying and down-talking.

What about the customer who doesn't experience LOS until after the (really short?) 14 day return policy?

Stop being a shill.
[Samsung Epic 4G Touch] Gorguts:
can't believe I am having this discussion on this site of all sites. It is a software flaw, to be corrected with an upadate. It only effects a small amount of people. Every product ever made is subject to this type of eventuallity. The EVO known issues is like 2 pages long. Real world testing and controlled enviornment testing are completely different. This means when a product hits the market and gets exposed to users, all types of unforseen problems can occur. You all need to chill, or get another phone.
[Samsung Epic 4G Touch] nooomoto:
It honestly doesn't surprise me that you work for Sprint. We all know it is a software flaw that is to be corrected with an UPDATE. The problem is no one is telling us when the update is coming. What if it's like the "update" for the Samsung Captivate that came a year later to fix the GPS that never worked? Are we supposed to wait a year like good little sheep? By the time the phone gets fixed it's obsolete. Awesome.

We know Sprint writes your paychecks, but seriously we aren't all interested in choking on Sprint ****. We'd love to get new phones, a lot of us are working towards that goal. Can you help in that regard? No? Didn't think so. All we are left to do is ***** at Sprint until we get new phones.

Why are you so concerned about our gripe with Sprint? How does it effect you? Why are you so bent on telling us to "chill out" and be quiet?
[Samsung Epic 4G Touch] Gorguts:
So if I buy a JEEP and it has firestones on it, I can hold the dealership, and or jeep responcible?
[Samsung Epic 4G Touch] poppygt:
My gf's daughter blasted her wiimote through her TV screen and her Poodle cut its foot on broken glass. Can I sue Best Buy since those bastards sold me the TV?

/okImadeitup

/justwantedtotrytrollinganditsfun
[Samsung Epic 4G Touch] Bielinsk:
This phone is made by Samsung and only sold for use on Sprints network. Sprint is liable for charging us to use a device, that does not always function.

If you buy a Chevy from John Doe Dealership, and it refuses to start every now and then, GM is responsible. But do you go to Detroit, or to where you bought it?

-or a better anology-

If you buy a lift ticket at a ski resort, but the chair lifts stop working every now and then, do you go after the makers of the chair lift, or the resort you paid for your lift ticket?

Sprint needs to get this issue resolved. My bet, is this is happening to every single device that is switching between 3g, 4g, and wifi. Maybe not everyone is in that situation, so maybe not everyone is getting LOS. I will go 3-10 days before I get LOS. But it has happened on 2 different phones now.
[Samsung Epic 4G Touch] newter55:
Everyone loves a troll attempt. ;)

However, if you had recently purchased the tv and had an issue with it, I am quite certain you would indeed return it to best buy for a replacement rather than ship it off to samsung.
[Samsung Epic 4G Touch] nooomoto:
If they were OEM tires put on the Jeep by Jeep, then yes you could hold Firestone and Jeep responsible. Ford and Firestone were both held responsible in the case of the tires.
[Samsung Epic 4G Touch] eyecon82:
Tty going in a low level service area. Normally 1-2 bars. Then the issues occur for me
[Samsung Epic 4G Touch] MadFlava:
Come on dude. Quit trying to pin it on the network. Its not the network. Its the phone.

---------- Post added at 03:47 PM ---------- Previous post was at 03:45 PM ----------

Its not a subset tho. I think almost everyone is having this problem, just most people dont come online and complain about it. Check out Sprint's user forum. The thread there about this issue is HUGE.

This is not an isolated problem.
[Samsung Epic 4G Touch] Gorguts:
Oh Brother....

No, your not supose to behave like sheep and wait; your suppose to return the phone. The problem is it appears to be more important to milk cash from the company then be satisfied. If my phone didn't work, I would get my upgrade back and wait for this BOSS phone to be fixed or get a replacement. It sounds like Sprint is giving you guys what you want. Those asking for upgrade are getting it, those asking for money are getting it, whatelse can they do.\

As for working for Sprint. Im a tech geek, its my job. I worked for Tmobile before as well. Does that mean I pranced around in magenta underwear...NO! And I don't have a black and yellow cape either. Im just stating facts..period. If I was an exec or CEO, maybe that "you work for sprint mess" would fly, but I am not raking in fat savks of cash over here. I just h8 complainers and ppl who try and milk the system.

Fight to get your upgrade, back, fight to get another ET4G, but don't ask for money everyday or week and then be mad while waiting for the manufactuer to provide sprint with the update.
[Samsung Epic 4G Touch] MadFlava:
Does Jeep charge you every month to drive on defective tires and if so, are they going to give you new tires or fix those?

The difference here is we are paying Sprint for service we are not getting and they know it and keep happily taking our money. They are getting paid regardless while we sit here with broken phones. In this arrangement, they have no incentive to get a patch out to us. No patch? They get money. Patch? They get money.

I rely on my phone for work. When it goes LOS and Im on a jobsite and my boss is trying to call me and cant get through, thats bad for me. I need my phone to just work. Not to have to be reset every couple of hours because it goes LOS.

Id gladly return this phone if they would take it back. Im past my 15 days. Ive already swapped the phone 3 times and they have all had this issue.

I broke my own rule by buying a Samsung so I guess I get what I get. I just thought this phone would have been on the market long enough for the issues to be resolved. Stupid me.
[Samsung Epic 4G Touch] daryelv:
I'm in the same situation, I've had my phone replaced in the first 14 days and had several calls complaining about the service during the period. I use my phone for work, so I need a "phone" first and foremost, something that receives/makes calls and txts. I've missed numerous work calls because of my phone being in a LOS status. I think I've called Sprint at least 60 times about this issue and chatted online another 50 or so times. I have asked for one of three resolutions...

1) Compensate me $$ for lost service.

or

2) Replace my E4GT with a different model phone.

or

3) Give me my upgrade back and I'll BUY another new phone.

Account services has NOT been receptive at all for any of these possible resolutions. I think they know that a fix is coming soon and want to keep pushing people off.

I have filed a case with the BBB to help resolve this problem, I think by the time they get involved, the MR update will be released.

-Daryel
[Samsung Epic 4G Touch] buggerritt:
So, you return the phone, only to have the replacement act in the same manner. Then, repeat. Over and over, time and again. I had 7 replacements on the touch pro. Finally, the tp2 came out and they replaced it with that. Until then, I had a full year of headaches. As a consumer, I am entitled to getting what I pay for. If I don't receive my money's worth, I will get it back from those responsible. If I get half of the service, I will pay for half of it. You corporation lovers need to go stir up some other thread or make one of your own entitled something like "let's all bow down and praise the people we give our money to". We don't follow your misguided values and don't care about your argument.

If you hate complaints so much, why ate you reading this thread and then complaining about what you are reading. At least we have a valid complaint. You, on the other hand, can avoid it all by not reading what is typed. Buh-bye!

Sent from my extra sensory space modulator while performing the slippery cricket