yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] dallastx:
Yes i guarantee you they will. Maybe not the first rep or second, but you will get you customer satisfaction your looking for.

---------- Post added at 11:45 PM ---------- Previous post was at 11:20 PM ----------

Even though the retail store where you bought the product may not have manufactured it, the retailer is still be liable for selling you a defective product. This is not my opinion but a Defective Product Liability Claim. I brought it to sprints attention and they stated that they will let me out of my contract and give me credits. Verbal agreement made and now we are both happy. I paid them they satisfy my issue I had and i will continue to be a customer in the future.
[Samsung Epic 4G Touch] newter55:
So you took your new Chevy back to GM headquarters when a problem arose?
[Samsung Epic 4G Touch] dallastx:
Parked it in the parking lot and told the secretary to come look under his hood.
[Samsung Epic 4G Touch] newter55:
Lol...you were blessed to even get anyone there to acknowledge your existence. I prefer to use the traditional channels here in the us....the seller assumes responsibility. Manufacturers support their retail outlets and provide long term warranty support.
[Samsung Epic 4G Touch] poppygt:
I wouldn't buy a new Chevy. I also wouldn't demand cash payment for a faulty product, I'd ask for a replacement.

I do agree that if people are on their 2nd or 3rd device that Sprint should offer them a different device, but I've never gotten out of a car payment or been given a refund when my car was in the shop and my dealer damn sure didn't offer me cash to shut me up.
[Samsung Epic 4G Touch] dallastx:
You qouted me on accident ^^ lol
[Samsung Epic 4G Touch] eyecon82:
Did you get your car for like 80 percent off since the dealer subsidized it?

Do you pay a monthly fee to your dealer to use the car?

When your car breaks do u take it to Detroit or your dealers service shop?
[Samsung Epic 4G Touch] eyecon82:
Probably not since the upgrade did it tie you into a new contract
[Samsung Epic 4G Touch] buggerritt:
I experience LOS at home, where I have full bars, great 4G and wireless N+ router hooked to top tier Comcast.

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] musclehead84:
What kernel are you on Buggerritt?

Sent From My Evo Killer!!!
[Samsung Epic 4G Touch] buggerritt:
Now, I'm on Stock pulled. I have tried all of them. Originally, I was on completely stock everything. I got LOS before ever rooting. It was more frequent with each of the custom kernels. I get it maybe once or twice /day with stock. With the custom kernels, it happens so often, I have to check it every fifteen minutes and many of those times, it has lost service. Sometimes, the circle with the line doesn't show up and I just can't make or receive calls. I don't know until I try to make one. It looks like I have full bars and then after trying to make a connection, that's when the circle shows up. It's really scary how bad that is, since it is deceiving me. I have lost calls while right in the middle of talking to someone. I had to reboot to get service back and then repeat the process while returning the dropped call. I'm sticking to the stock kernel until someone comes out with another one to try out or a fix is applied.
[Samsung Epic 4G Touch] Amd4life:
Yeah I got shot down lol, they just told me all they could do was resend the signal, from sprint

Worth a try a guess, kudos to those that got a credit
[Samsung Epic 4G Touch] dallastx:
Oh yea your not going to get satisfaction on the first call. Me personally called 5-6 times. Also you have to speak to a Supervisor. A regular rep is not going to give you credit most of the time.

---------- Post added at 05:30 PM ---------- Previous post was at 05:24 PM ----------

blu3frog I didn't say anything about not having LOS but you quoted me as if i did.
[Samsung Epic 4G Touch] n01un0:
I spoke to a supervisor and then talked to his boss (aka manager) after the discussion got heated from him being snotty. Long story short, I got nothing and was only offered nothing but a refurb unit.
[Samsung Epic 4G Touch] dallastx:
There's like 40 supervisors and 20 Managers at each center. Call again and ask what center they are in..This time of day you have Cali, Florida and TX answering account services calls. If you feel its really worth it keep calling. Like i said above took me 5-6 times.
[Samsung Epic 4G Touch] kingsway8605:
In my short time with sprint, as long as you are polite and stay on the line through all their "there is nothing we can do," while escalating to supervisors, there is almost nothing you can not get them to do within reason. Coming from Verizon where it would take multiple better business complaints to get anything done, I am satisfied.
[Samsung Epic 4G Touch] n01un0:
I would love to do this but I simply do not have the patience to do this over and over and then each time you call you have to explain your story and problems your having all over again. Just the one time around doing it today took more than two hours after going from CS rep, lost signal, CS rep, lost signal, CS rep, supervisor, manager.

Long story short, I'm sure this is the end result they hope for............you just give up and take it.

Can a get a reach around please? Thank you sir, may I have another? LOL :P
[Samsung Epic 4G Touch] rdcrds:
Well i called in right now and talked to a rep who had the epic way back and understands the issue but told me there is not a way for them to reset upgrades.

She sounded legit in saying they took away the ability of doing that.She then asked me what i wanted since she could not reset it and the call dropped or she hung up lolz.

Anyway i think the only way you will stand any chance of getting a reset of a upgrade is to talk to a account services Manager.

I would have asked for a credit but like i said the call dropped or she hung up :)
[Samsung Epic 4G Touch] Snazarian:
Wow makes me feel a little better about getting something but I had to argue for about an hour before I got a lowball offer of $40. I told em to shove the $40 cuz they weren't gonna get rid of me easy...she said as a "courtesy " shell do $50. I'm a contracted employee n get paid per job I do. I lost $115 cuz I didn't get a call for a job I could have done n all I got was 50 in d end. :rolleyes:

edit: spoke with 1 csr, denied, told to visit sprint store..pushed her further.said need to talk to tech support first. Transfered me without asking me

2. spoke to tech support in Philippines i think. awesome guy, gave me no grief, documented everything and LOS issue. stated would submit it for review as he has no authority.

3. called back, spoke to csr in texas. ***** wouldn't budge....asked for her supervisor

4. Supervisor out of texas finally gave me credit. She started out by saying they dont give credit for me loosing business. i had to yell logic into her lol. told her how about she credit me for the LOSS OF SERVICE and well forget about me loosing business.....she knew she wasnt dealing with a chump.
[Samsung Epic 4G Touch] Compudizzal:
Got 50 bucks. I just explained I'm a nurse and have missed calls and emails dealing my patients. She also noted my account for a replacement on Sunday after the dust settles from iphagg .. I mean iphone launch . So I'm headed in ra get a new phone. All though I've had luck by flashing pulled kernel.. Doing a data reset ..update prl ...update profile ...clean cache partition ... My phone has working great .. Oh also did the proxy hack to increase 3g n 4g speeds . I spoke to the store mgr today he said come on in ... A new phone won't fix it ... Has the same software . Need to wait a few Sprint has an update brewing .......... Uhhh okay... LOL....
[Samsung Epic 4G Touch] mattykinsx:
Why not ask for a different model?

That will alleviate the issue more than any discount will, especially since you need the phone so badly as a nurse.

As much as I love this phone, I'm probably getting rid of it. This issue makes it useless and there's no indication that Samsung cares to fix it.
[Samsung Epic 4G Touch] rdcrds:
I have 2 ET4GS and i did not want to play around by going on and on with the rep so she gave me 2 10$ credits per line for $20 total credit for this month.

If it is not fixed for my next bill i get to call in again and get another $20 credit so hey if they want to keep dishing out money let them.

15 minute call for $20 is not bad.Could be better but i have a lot of credits now coming so ill take 20$ more.

Also she said it IS A KNOWN issue she said she looked it up and seen it was (account services rep) so maybe they will fix this stuff soon.
[Samsung Epic 4G Touch] vrundmc:
Got $150. Thanks OP.
[Samsung Epic 4G Touch] nate420:
They said they would do a free month of service if I extend my contract (I have a grandfathered in plan)

And told them I do not want to do it unless I gdt my upgrades back due to the fact my early termination fees going up to 350 dollars each line

(I had the photon and got the epic touch still with my 30 day period that best buy honored)

Getting a call back later today from a escalations supervisor (escalations managers, boss)
[Samsung Epic 4G Touch] wytecaztle:
Got 65 dollars. No rollback on eligability!
[Samsung Epic 4G Touch] xcharles718:
Give it my 1st go-around.

Good Rep, no credit or upgrade. Made a E-Ticket for local store. Seriously considering going back to the Photon.

2nd Try

Rep hangs-up.

3rd Try

Rep said they don't see issue in their system(even though their website says otherwise), no upgrade or credit.

Going to try chat now...

4th Try(via Chat)

They said they'll give me a $69.33 one-time credit. No upgrade. They said go to store and they'll swap or same model.
[Samsung Epic 4G Touch] yacko:
Just got off the phone today and spoke with the supervisor, and basically she "wishes there was a button" that will give my upgrade eligibility back.

Long story short, she told me my options were to take the phone to a store and have them diagnose it or use my insurance and get a refurbed phone.

She also said that many people in her service center have the phone, love it, and are not having any los problems.

This is not working out for me..
[Samsung Epic 4G Touch] nate420:
Take ut to a service center... They cant fix it without a update from samsung...

Then tell them your not paying out of pocket for a replacement since the "new" sgs 2 will likley have the same problem...

I got 1 month of free service (credit) and did not have to extend my contract

Total credit was 172 dollars
[Samsung Epic 4G Touch] fetalp:
Wow so here is my story...

Called csr, trandfered to senior assistant tech, heard of the problem told me to hold to talk to a manager 40 min later :mad: someone picks up from escalations, told me nothing useful asked what he could do to help me I said credits or reset my upgrade or even let me get another phone cause now I am outside my 14 days. He got heated up saying if I had this problem why I didn't return it right away. blah blah sent me to retentions where the lady seemed helpful then hung up. :confused: Called back and the first person I talked to was a man from Retentions who seemed helpful at first then said the best he could do was $10 told him yeah right he then said "I wish there was a button i could press to fix this for you". I'll have to call back later today

ALSO he told me that there is a fix from Samsung called Maintenance Release 1 that is coming out "SOON" and that he made me an E-Ticket and they will flash this over for me
[Samsung Epic 4G Touch] paniro187:
Got a fifty dollar credit for next bill

sent from my Motorola StarTac 4g
[Samsung Epic 4G Touch] metapy:
No credit for me

Well I guess the downside to lack of LOS is no credit. Wouldn't have gotten one anyways other than a $10 credit due to already discounted account.
[Samsung Epic 4G Touch] thegameksk:
For those having issues contact the BBB. Ive always used them when dealing with sprint so I dont get the run around. Once the BBB contacts them for you a escalations manager will call you.

I bought this phone off a friend but have yet to activate it. Now after seeing all these comments im regretting buying it.
[Samsung Epic 4G Touch] rockethot:
lol they offered me a refurbished phone for $25

calling again

EDIT: I don't know how you guys do it. The reps I talked to and the supervisor I talked to kept shutting me down.

I called within the first 14 days to return it and the rep I spoke to told me that I would be sent a return kit. Never received the return kit, now the supervisor that I spoke to told me that a order was never placed and that and that nothing can be done to resolve my issue. Got screwed over by Sprint.
[Samsung Epic 4G Touch] Zurginator:
Hm.... I'll be trying today.

Maybe I'll get good service since I have yet to pay my bill. They don't have my money. :D
[Samsung Epic 4G Touch] eyecon82:
You guys can't rest after one try. It usually takes me 3-4 tries to get anything accomplished with sprint
[Samsung Epic 4G Touch] bdf:
OK, I called Tech support, talked to a guy, had him note it as a known issue, then asked if accoutn services could help me.

He talked to them, then transferred me to the agent, she offered $10, I said that really didnt seem fitting given the issues.

She transferred me to her supervisor, he offered me 25% off my primary line until the issue is rectified.

He said he could not do anything about my upgrade since it was past the 14 days.

First call to ask for a credit, second call to report the issue. But I did spend about 4 hours between phone tech support and the store to get my wifes stupid POS iPhone 4s activated.

Hope this helps.
[Samsung Epic 4G Touch] rockethot:
Every tech I speak to says that there is no Loss Of Service Issue with this phone -__-
[Samsung Epic 4G Touch] Shoulon:
Hey I got the same thing ^^

dont talk to tech lol. Call accounting services
[Samsung Epic 4G Touch] Zurginator:
I got $10. I'm not pushing the issue, but if I get another dropped call, I will.
[Samsung Epic 4G Touch] difrent7:
I got $20 credited. First time got hung up on, second time dropped the call and third time finally was able to get someone to help. I guess anything is better then nothing.
[Samsung Epic 4G Touch] bdf:
The rep I spoke with tried to give me a $10 credit, I told her htis is not a "dropped call" issue, its not having service and not knowing it unitl you try to make a call or send a text. She said "oh" and got her supervisor on the line.

Always be nice, call them by thier name, and always describe it as a "known issue" to them.

Hope this helps and we can get this resolved.

The tech guy said there was a fix in the pipeline, and even rattled off the code, but I forget, had an r and an x in it I think. He did not have a release date.
[Samsung Epic 4G Touch] encrypti0n:
Called account services, talked to them about the issue, they transferred me to tech support, tech said that the issue is on their end and placed a "work order" whatever that means, and that they will work to resolve the issue. No credit offered, no option to be out of contract, no upgrade restored. I guess I just suck at talking to customer service. I have had LoS on Two galaxys, the first one I replaced because of the weird touchscreen while charging issue and I mentioned LoS and the guy said it was probably where I live but the new handset shouldnt have any issues. Second handset had no touchscreen issues, however LoS persists. What should I say to them when I call again?
[Samsung Epic 4G Touch] xak944:
So tired of this crap. I am on-call for work next week and am pretty worried about missing a critical page. Here's my chat transcript, third time I've tried, with the same results:

Sprint: The credit will not fix the issue with the phone permanently until the updated software version is available.
Sprint: As mentioned above that there is a workaround to power cycle the phone to get the issue temporarily fixed so it is not possible to offer any credit for this issue.
Sprint: Is there anything else that I can assist you with?
Sprint: I am sorry; it is not possible to apply any credit for this issue.
[Samsung Epic 4G Touch] mattykinsx:
Not sure what you're upset about, this is a perfectly valid comment.

The only valid request to truly fix the issue would be requesting a different model phone.

Truth is, we are the ones choosing to stick with a phone that has a serious firmware flaw.
[Samsung Epic 4G Touch] bdf:
It has been my experience that chat is pretty worthless, everything I have tried lately to get done via chat ended up with no resolution, they just paste in some paragraph that they cant help to call whomever else and discionnect.

Oh, and the credit is for the inconvenience of paying for services not rendered per the terms of the contract.

"Hello, this is Peggy"...
[Samsung Epic 4G Touch] mattykinsx:
The problem is we choose to continue to be 'inconvenienced'

There's a return policy, we could have switched models.

We chose not to.

Why should someone essentially be rewarded for choosing to be inconvenienced?
[Samsung Epic 4G Touch] encrypti0n:
should you be paying for a lack of service as advertised? This issue isn't only on our phones, my buddy has the NS4G and he is having similar issues.
[Samsung Epic 4G Touch] mattykinsx:
With all due respect, the LOS issue is related to the firmware on this phone.

It has nothing to do with Sprint's network.

I know there were reports of the NS4G having radio issues before some upgrades but frankly that's just a good reason to not buy Samsung.

It, again, has nothing to do with Sprint's network and everything to do with the firmware.
[Samsung Epic 4G Touch] eyecon82:
then sprint should test their phones properly and not have these firmware issues in the first place....until then..they can credit me till there is a fix

I didn't choose to stay with this phone...I got dicked around with a change from a 30 day to a 14 day policy without anyone informing me. I have been a sprint customer for over 10 years...I have never asked for credits till now....I never had faulty phones before either....
[Samsung Epic 4G Touch] evohog:
Anyone having issues with whoever you get answering the line just call retentions. Took me a day but brand new in box replacement was sent to my doorstep. First phone about 5 Los per day, this one, ZERO. Havent had one yet, 3 days and counting.
[Samsung Epic 4G Touch] poppygt:
I'm thinking about doing this as a 2nd job. Maybe Sprint will pay me to ***** at them full time, seems to pay well.
[Samsung Epic 4G Touch] jirafabo:
Chat worked for me also. Took a bit, but at least I could mess around doing other stuff at the same time. My favorite part was "please click the button to move chat into a separate window....... thank you for moving the chat into a separate window." dialogue. Apparently they have decided through much research that customers will be happier if they themselves tell us to move the chat into a separate window. I guess it makes us think the sprint rep has accomplished solving one of our needs.

I was offered $39 bc the "network outage" in my area was responsible for the LOS, and it had only been reported since 10-09-11. Obviously I *****ed for a while that it had nothing to do with it. But I took my $39 and told him I'll be back next month. Then right at the end, I dropped him a link to the sprint forums where there is a sprint moderator posting about the known issue and pretty much destroying all the bull**** the chat rep had just told me.
[Samsung Epic 4G Touch] awesomeindeed:
I was offered a $25 goodwill credit today after spending 2 hours on the phone with them. I have 4 lines with them, all 4G phones with TEP on all of them.... so, you guys know what I pay per month.

On the call I was bounced around to 5 reps, of which I had to explain my reason for calling in to all 5. The second to last rep offered me a "comparable" phone, the Photon (uhh... no thanks), and the last one finally offered me a credit. This was not the first time I had contacted Sprint about the issue, and it seemed that even after being pointed to the thread in the Sprint Community Forums that none of them knew of the issue, and the last one didn't even know what phone it was.

Very aggravating.
[Samsung Epic 4G Touch] kasper19:
$30 credit for 2 lines [both with the ET4G]. Not bad for 10 minutes on echat. First rep as well. I won't be greedy and take it, especially since both lines aren't more than a month old. One phone has been getting LoS almost regularly, regardless what kernel, stock, LostKernel, etc. The other has fared better, but still has issues with horribly slow speed on 3G [already have the 1x mod, so it's 3G not 1x], reception issues, etc.

Running Midnight 2.1 and LoStKernel 1.0.2.2.

Other running LoStKernel 1.0.2.2 and stock Rom
[Samsung Epic 4G Touch] dallastx:
They called me back today after already giving me credit. Anytime you chat and give them a low score and leave horrible feedback they call you back within 24hrs. "email escalation team". She was very nice and i wasn't in the talking mood so she took another $39 off. I said ok....I guess i can live with that. :) Anyhow since sprint's notes are the hardest thing to ever read, they never know who gave you a credit "normally". So that's what... $100 or so this week. Guess what...as soon as i got off the phone with her, my phone froze "green taskbar"! I had to reset to hang up! As long as Sprint rips me off i will continue to get my money back...One day i will demand a replacement but for now getting my money back is more important.
[Samsung Epic 4G Touch] the_scotsman:
Thread cleaned...giving the benefit of the doubt here and leaving the thread open. So please, stop arguing like little schoolgirls....
[Samsung Epic 4G Touch] awesomeindeed:
Just an fyi, the credit they promised me on the phone yesterday never showed up and there are conveniently no notes on my account about it. They're now telling me they cannot issue a credit to me for the issue. Unbelievable. I generally do not hound Sprint about much, especially monetary compensation. But this is just plain ridiculous.
[Samsung Epic 4G Touch] buggerritt:
Hmmmz. I was told that it would take a full month for it to show up on my next bill. I think you should be ok.

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] eman3316@optonline.net:
Sprint should be crediting everyone $10 a month for there terrible 3G data speeds. Seeing 10kbs is worse then dial-up which is a 20 year old technology if not more!

If I was not in a 4G area or was using a non 4G phone, I would be flipping on them! $10 for premium data. If loading 1 webpage in 10 minutes is premium, what would non-premium be like.

I am just happy the SGS2 has great battery even with 4G enabled, because if I was still using an EVO I think I would just be crying right now.
[Samsung Epic 4G Touch] buggerritt:
I am up in a tree stand out in the woods (in the boonies) and getting over

170kbps down. This is about as bad as it gets for me.

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] jirafabo:
My credit showed up after four hours.
[Samsung Epic 4G Touch] daryelv:
So, after my 5th phone call, 2nd chat session, and a visit to the store all in the same day, I was on the phone with an escalation manager and got a LOS right in the middle of the call. She tried calling me back and of course got my voicemail because I couldn't answer the phone. How fitting huh?

I've place probably 20 total calls and twice as many chat sessions. I have a gmail label (folder) for all the sprintchat emails I've received documenting that I've had this issue since Day 1.

I've finally entered a BBB complaint and will let them deal with Sprint's unresponsiveness. I have asked for a phone replacement that is reliable since I use my phone for work or a monetary reimbursement. I was told that I should buy a different phone (at full price!) or just wait out the release of MR1.

-Daryel