[HTC EVO 3D] Dr. Evo:
Welcome to the club!

I've received the same infamous letter, too, in addition to a phone call from a Sprint rep. I've posted the letter below.

I have been contacting Sprint since THE BEGINNING of the year about having horrible service issues. I've been to TWO different Sprint Stores about the same issue, when it became obvious that talking to Sprint via the phone, wasn't helping me out any. Every single Sprint rep from the Sprint Store to Sprint telephone customer service... informed me that the area I was living in was showing up as OUTSTANDING WIRELESS COVERAGE in my area. They were even telling me I should be getting some of the best 4G service possible... haven't used it once!

After calling Sprint many, many times... Sprint finally admitted the was something wrong on THEIR end. Before, they kept either denying the terrible service issues, or they kept insisting it was somehow my fault. Sprint was actually able to look in their system, and actually narrow down to literally within a mile of me, where I've been getting 'great service' and where I've been getting 'horrible service'. They were naming streets and major thoroughfares and highways, too! I was quite amazed. The would tell me, "Well, I see when you travel around the area of Such-A-Such Highway, you're service is pretty outstanding ... but once you get to the area around Yada-Yada Drive, your service takes a severe dive." They even have some sort of in-house rating scale that measures where your service should be on average. It's been a long while, so I honestly can't tell you what the scale was... but lets just say I was NOWHERE near the average number. The rep was immediately alarmed, and finally admitted this issue clearly lied with Sprint, and I wasn't at fault.

As always, Sprint assured me that they escalated the issue to some other department within Sprint, and they promised they would get the issue fixed. They determined that there were about three Sprint cell phone towers that were in my immediate vicinity, and each tower is supposed to perform at a particular number level. Out of the three towers, only ONE was functioning normally. The other two were grossly under-performing. The rep even admitted that they didn't understand why I'd talked to so many different people, and they somehow weren't able to see what they were seeing. The rep told me they have access to the same systems, and to perform the same quality control tests. They told me the issue was blatant and almost impossible not to notice. I was told the towers would be fixed within a period of 72 hours.

To make an already long story short... I never noticed any service changes. I still wasn't able to use my phone correctly and it would constantly roam. And, as a matter of fact, one Sprint rep went out of their way to specifically TELL ME to make sure I go into my phones settings and set my phone TO ROAM! So, now they want to tell me that I'm roaming too much and it's my fault?

When I spoke to the Sprint rep who called me about the excessive roaming, I asked her what the hell did she think I was supposed to do in this situation? I told her I was paying over a $100/month for service, that I wasn't getting, and that I wasn't about to have a phone as a paper weight just because it was costing them money to roam. If they can't provide an adequate service, that sounded like a personal problem. To be fair, the rep was very polite and professional. They told me they understood. They told me they weren't YET proceeding with cancelling my contract, but that they would "be monitoring me" for the next few months to see how my roaming usage went. If they determined my roaming was still excessive, they would give me several options... the most drastic of them being they would port my number to a competitor like Verizon or AT&T and cancel my contract without an ETF. I was waiting for them to offer me an AirWave, but it was never mentioned. I basically told her, whatever, and we parted ways.