[Samsung Epic 4G Touch] Blu3Fr0g:
There is a flaw in using a car in the analogy with a cell phone, besides the huge ass cost difference. Once the car is paid off, you cease making payments for the car. Once you pay for the cell phone, in most cases you are still liable to pay for the service on a monthly basis for an additional two years. That is where the difference comes in to play, it would be like Chevy charging you an annual Road Use Fee and in that case you would be well within your rights to demand some kind of compensation for not getting the service that you were promised. This is why IBM still remains so powerful even after they sold off all their subsidiary divisions because for the most part IBM has sold service more then they sold hardware. If they promise you that your IMS Server will achieve 99.999% availability and it only achieves 99.998% through no fault of your own then IBM will adjust your maintenance fee for that month without you having to do ask.

I have two issues besides the newly started LOS issue with this phone, the first is the phantom ghost using the touch screen that some people have experienced and the other is the unusable touch screen when plugged in issue. I took it to a corporate repair store three weeks ago, having only owned the phone for 16 days. The tech said to replace it using the 30 day over the counter exchange and the store rep said it was now 14 days and he couldn't. I reminded them I had TEP and that shouldn't make a difference. The Tech said it was because I dropped the phone, although there was only one small ding on the phone. He then said he would replace the case, the new case has scratches on both the bottom corners like someone disassembled the phones but didn't really know how. So I took it back to the store a week later when I got the chance, about two hours before close. They 'checked me in' and then it took them an hour and 15 minutes to take my phone. So, I left and came back about 5 minutes before close only to be told they could find nothing wrong with it and that if I left it for more time they could better evaluate it. I left in anger. Thursday the phone suffered a LOS and I didn't hear the warning beep so didn't know it was having a problem. I was onsite on a contract call and the project manager was trying to get a hold of me. I missed three other potential contract calls losing me about $400 in potential income for the week. So I called Sprint yesterday afternoon and spoke to a rep about the problem. He reviewed my account and noticed that they had replaced my Touch Pro 2 more then 6 times in the last three years. I explained that this was a brand new phone I had just purchased and the entire story I related above. He told me that if I went to the corporate repair store he would get them to swap the phone out but that if I was going to do it today, I had to hurry because they close at 2pm. This was 1:00pm and I told him I would be there by 1:45pm. So at 1:45pm he called me back as I was walking in the front door of the store only to be told by all the employees that they were closed and I would have to leave. Needless to say I was pissed because I had shifted my schedule, dropped my car off for maintenance and had the repair shop drop me off at sprint. I was going to be carless now for 3 hours in a location with nothing but an IHOP and a Carl's Jr. I told the Sprint Rep that I was extremely upset and he could not understand why they were closed that early. To make a long story short he authorized a new replacement phone and $50 credit for the drama. If the new device has LOS issues, I am going to demand another device unless they have a timetable for a fix.

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