[Networking] bringonblink:
If you are one of the unlucky people who bought a contract via a third party like car phone ware house, you may be unaware that they sell it to you with a slower internet package.

What happens exactly, is T Mobile license them to sell their contracts, however to sell them you cheaper, instead of paying the 5 pounds extra for the web n walk package (HDSPA, 3gig download) they use the 'internet flexible booster' which gives you 3g speeds (0.35mbps/1gig download). You SHOULD be getting the web n walk PLUS a booster of your chioce

They do not explain this clearly, and in some cases they even market it as HDSPA which it is clearly not. This is wrongful marketing by third parties. I have had success in rectifying this issue and thought i would share

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OK so i emailed T-mobile complaints department, and today i got a call back from the them. I spoke to a very polite woman whom i then explained the situation too. She asked if she could put me through to Tech support as she did not understand some of why i was saying (terms like HDSPA+ etc).

I was then put through to a very nice guy, whom i then explained the situation and after a bit of banter, he swapped the Internet booster for the web n walk and gave me unlimited text messaging as my flexible booster (i chose texts, you can have unlimited landline or free tmobiel calls). We then even had a chat about how sense sucks!

SO RESULT (also free of charge i might add)

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For people with this problem my advice is as follows:

Research on the Internet about this problem, there are DOZENS of threads there, get as much info as you can and be PREPARED

Mention how you were not told that when you bought the package the SPEED would be limited- it is NOT in the terms and conditions anywhere. This is underhanded marketing

Explain how android phones are meant to have as the 3GB download capacity and HDSPA speeds, as per their FUP (i could not for the life of me find this anywhere as i think they changed it a few months ago, but not sure if the changes are for android phones too. Still worth mentioning, as the guy i spoke to agreed)

If they say that's 3rd parties problem not theirs, explain that is is in fact t mobiles problem- they license these 3rd parties to sell THEIR contracts- they should be aware of how they are portraying their products.

If they insist that it's the 3rd parties fault , state that you are a customer of tmobile, you are billed with tmobile and your direct debit is with tmobile- it is most definitely their issue.

Lastly (and i did not have to go this far but i was prepared to) if they still don't budge explain how t mobile has breached their contract with you by not supplying what they advertised, and threaten to leave with no payment. (Obviously this is a last resort, as it doesn't hold much weight, but maybe you will get an uneducated guy and can scare him a bit with it)

P.S REMAIN CALM AND POLITE!! They will reciprocate this and want to help you. The guy i spoke to stayed 10 minutes after his shift finished and gave me his email to contact him in the morning after running more tests. A+ SERVICE.