[Samsung Epic 4G Touch] buggerritt:
The only reason I "upgraded" from the OG Epic was because I wanted the greatest new one. It is turning out to not be the greatest. I'm not interested in the Photon or any of the other ones. The only one that would interest me is the Nexus Prime and it isn't available, yet. If they offered to take this phone back and let me replace it with that phone, when it becomes available, that would be an option I would consider. I still have my OG Epic, for a backup and 2 other older phones, as well.

I have never purchased a phone from Best Buy and I wouldn't just because I hate that store for false advertisement (it's not and never has been a best buy if you purchased anything from their store. You can always find anything in their store for a hell of a lot lower price elsewhere). I have made purchases there, years ago, though (before I found that you can get newer amps, subs, head units for at least half the price online as you can at their older units, in their crappy overpriced store. OMG how about getting raped on a usb or HDMI cable when you can get one for 1/10 of the cost?). I do remember that anything you buy from them you can purchase a protection plan or whatever name they call it. You can from ABC Warehouse and probably any other store like that. When you purchase that coverage, it makes it so that you do not deal with the manufacturers warranty. The seller takes care of all that for you as per terms of the agreement. You can take the faulty product back to the store for any defect and in some cases even damage from misuse. It's basically insurance (Newegg also offers such coverage on many of their items). This is the same basic principle with the $4 that we pay every month for service and repair:

"Total Equipment Protection - $4 insurance premium & $4 service/repair" - quote from my bill

When you walk into a Sprint corporate store and they ask you what you are there for and you reply, "problems with my phone," the next thing they ask you is, "do you have coverage on your plan."

If you do have coverage, they don't have any problem helping you. That is because it is figured into their budget by the charges. I am finding it ridiculous to continuously see the same trolls trying to stir up an argument over who you should take your phone to. If you pay the $4, you should take it to Sprint. It's their responsibility. If you don't, I guess you have to deal with the manufacturer's warranty. It's possible that you will be able to get Sprint to take care of it, though. I wouldn't try to stop you from trying. I think the manufacturer's warranty is only good for a year but, as long as you are paying that $4/month, Sprint covers that phone and will until you switch phones. The way they will help you will be different from others, depending on who you speak to, how you speak to them, and how long you persist. There really should be some sort of guideline but, there isn't one written out for the end consumer who is one of the masses that are keeping the corporation afloat by paying a monthly bill. So, we deal with it on a one to one person by person basis and hope that we are going to run into the right associate and we speak to them in just the right way. We have to tell our stories over and over to each representative just to get something taken care of (I still have an airrave on my account after 2 years of not having one/calling over 50 times/and having every call end with "I have taken care of this for you and if you get a callback asking how I took care of all your issues and concerns, will you respond by saying yes?").

As for the trolls, go ahead and not demand anything from anyone. Take whatever crappy coverage, LoS, dropped calls, and eat them while you pay your full bill. Nobody cares what you do. Run along and not be bothered because you probably don't have any important phone calls to be missed, anyway. The rest of us have jobs, wives, girlfriends, appointments, etc that we do not feel we should be missing out on. You do not matter and do not contribute to helping anyone. Your arguments are unnecessary and full of anger/profanity/improper definitions/misplaced loyalties.