yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] mattykinsx:
Believe it or not, that's exactly what the 14 [formerly 30] day return policy is for.

Yes, it's about making sure your phone is what you want but it's more importantly for making sure the

service

is worth it for you.

As someone else said, Sprint [and all other carriers]

cannot

tell you how the service is going to act specifically for you.

They don't know where you go, they don't know the setup of your house, any large structures in the area, different terrain, etc etc etc.

Two weeks is plenty of time to determine this, and there's NO ETF in those first two weeks.
[HTC EVO 3D] twiz0r:
That changed in April. Before that it was unlimited. MAYBE he didn't sign a new contract when he got his 3d. Just saying...

Sent from my cyanogenized shooter
[HTC EVO 3D] shadowhawk2020:
So they are finally bringing their network up to par and we are supposed to be thrilled? When? By 2013? So my area which had good 3g speed 3 months ago, where I get crappy speed now may have good coverage 2 years from now? Great.

---------- Post added at 01:01 AM ---------- Previous post was at 12:56 AM ----------

Problem is (at least for me) the area where I work (and would like to stream the majority of the time I would be on sprint's network instead of wifi) the 3g deteriorated. I now get 0-1 bars where it used to be full, and get 1/8th the speed. I can stream espn radio but every few minutes it buffers for a minute or more now.

It was passed the 30 point of return, and the only way out of my contract is to roam. I haven't forced Verizon PRL, and I won't. But, if I roam while I stream and it causes me to lose my contract I won't be broken up over it.
[HTC EVO 3D] talon95:
I've been a Sprint customer for 11 years. Just shortly after I got the 3D, service in my area started to degrade. It didn't die all of the sudden and it didn't die in any 14 or 30 day return window. It has just continued to get worse starting in July sometime. Completely out of my control and no way to get out of the contract. Besides, I had a 4G also. My contract wouldn't have run out until next year anyway (I am/was a 10+ year Premier Gold customer). Even if I hadn't gotten the 3D, I'd be faced with at least a year of crap service or paying whatever part of the ETF remained. Now that they have even increased the ETF, the situation has only gotten worse.

I've called them multiple times in regards to the issue with no resolution and no-one willing to let me out of my contract so I can move on without paying the ETF.
[HTC EVO 3D] 1107963:
In my opinion this is true

Instead of getting that stupid iphone they should have invested that money in upgrading their network... so what Talon95 actually make sense...
[HTC EVO 3D] mattykinsx:
Have you been under a rock the past week?

http://newsroom.sprint.com/press_kits.cfm?presskit_id=19

Man, no one reads around here at all do they?

Just one emotion/instinct based response after another.
[HTC EVO 3D] TaintedByte:
This is like buying a product that only plugs into European electrical plugs and complaining because it doesn't work in America.

You singed a contract, you read it, in it, it also said that it is possible for it to change, if you didn't keep up with it that's once again, your fault. Now don't get me wrong, I do agree that their Sprint's service is pretty crappy, but that's not the issue. The issue is that you breached contract and they're going to do what the contract you two agreed to allows them: cancel your service.

Why is it so hard for people to understand what a contract is? Not trying to flame or anything, but the fact that you made this post at ALL shows that you more than likely didn't read before you signed.
[HTC EVO 3D] Rob the plumber:
I didn't read the fine print when I signed a few years ago. Android was a baby and getting anything internet on your phone was impressive. I don't read the fine print when I sign at the oil change place, or every receipt that I use my credit card on either. Most people don't. It doesn't matter to me either since there are easy ways to get out of that contract anyway. Christ, it's not like it's a house or a car payment. Flippin' cellphone.

I can only pray that they clip me before they fix their network 2 years from now.

Supercharged yj
[HTC EVO 3D] shadowhawk2020:
Except I have no emotion about it. They won't be finished until 2014, after the contract I signed is over... If you are in one of the places that get fixed early, great. If not you are SOL.

I get great service at home, but crappy service at work (it was great when I signed the deal). I do roam off and on at work, and I may end up getting cancelled, I guess having three high end Android phones to sell wouldn't be a bad parting gift.
[HTC EVO 3D] TaintedByte:
And most people also have horrible credit or then turn around and complain about something they agreed about. It's not whether or not you read it, it's the fact that your signature indicates that you agree with it. Your argument is "I didn't read it, I agreed to it anyway, but when something goes against something I said was OK, I need to get it my way".

I dislike most cellphone companies (and companies in general for that matter) for overcharging about a lot of things and doing stupid things (like Sprint charging for "premium" data) but something like this is 100% the customers fault.
[HTC EVO 3D] mattykinsx:
Searched the link I gave you for the number "4"

I had a bunch of "4g"s and a $4 billion.

Not sure where you get 2014.

I suggest you read the article and truly understand what it is that's going to be completed by 2013.

Because you clearly don't understand now.

Not sure why people can't get this.
[HTC EVO 3D] tokuzumi:
I have noticed a huge degrading of 3G service where I live/work. I used to get 1.5mb/s down back in 2009-early 2010. Now, in the same spot, I'm only getting 300 kb/s. Usually less. 4G signal and speed has remained consistent, however. But even that isn't great, or worth bragging about.

Once all my lines are out of their contract, if Sprint doesn't have their act together, I'll most likely jump to a pre-paid GSM carrier.
[HTC EVO 3D] SBERG117:
Surprised the OP got a letter....I posted pics of parts of my contract showing what i thought was unlimited coverage...Based on the OP getting the letter he got it makes me wonder just what coverage i have...anyway here's the pics....maybe someone can explain why it says what it says if it doesn't mean what it says...

View attachment 748724 View attachment 748725
[HTC EVO 3D] mattykinsx:
For the same reason that it will say "unlimited" for your data plan with T-Mobile ...even though after 200mb you'll get throttled to EDGE speeds...

At any rate, read your contracts before you sign em folks.

You wouldn't want to end up a part of the centipad!
[HTC EVO 3D] shadowhawk2020:
I got it from here in your link

If they started the update last year then 2013 is fine. If they start this year then 2014. My math isn't great but it seems I can't be to wrong.

Now I agree I signed the contract, and I am hoping to get dropped if it doesn't improve (I won't go as far to fraud the company with the Verizon PRL). AFTER I passed the return point in my contract my service degraded. Should I be thrilled that Sprint says there is no problem in my area, and they can't help me while I get 2g (4g HA!)speeds?
[HTC EVO 3D] mattykinsx:
...They started this rebuild last year...

Helps to pay attention.

As far as your speeds are concerned, if they are that bad then Sprint is contractually obligated to waive your etfs. (They waived them for me and many, many others on XDA)

No need to abuse Verizon or Sprint with fake prls.
[HTC EVO 3D] talon95:
How do you prove it's too slow? How slow it too slow?
[HTC EVO 3D] shadowhawk2020:
Again according to your link it they announced the upgrade December 2010 so IF (big if) they started the same month they announced then three years is December 2013. That might as well be 2014 since nothing is ever completed on time. As detailed by my non existant 4g coverage.

Sprint says my area is fine, they offered me an Airrave, which is only good for the house where I have good signal. They wouldn't cancel based on poor signal at my job. If you know a secret how to get out let me know.
[HTC EVO 3D] tokuzumi:
I don't have the verbage in front of me, but sprint says 3G is around 300-600 kbps. At least that's what they use when comparing the speed of 4G to 3G.

I just did a few tests, and I get at most 115-120 kbps, with the 3G icon lit in green. I'm using CM7, so it would show if I was in 1X, compared to 3G.
[HTC EVO 3D] LurkerJoe:
I get crap speeds now at around 10-100kbps. Didn't before. Is it my fault Sprint doesn't want to admit anything is wrong, especially since when I did sign the contract, things were great? I've talked to a bunch of supervisors, none have let me out ETF free.

So mister Sprint defender, tell me how I can get out if they don't even acknowledge something is even wrong in the first place?
[HTC EVO 3D] Tanwir20:
Yea i have an air rave and that's what I'm using when I'm at home and when I leave the house I'm not in roaming so I kinda figured that the air rave was working off of a roaming signal and that's why I've supposedly been using so much but at the same time I can't c that being the issue cuz my wife uses the air rave also and she didn't get a letter about her number so i just turned my roaming off altogether hopefully that works
[HTC EVO 3D] Evan702:
Nah, that's been the policy for a while.
[HTC EVO 3D] hdad2:
A year or two ago when sprint had 12 month upgrades, premier programs, a 30 day return policy, no $10 added monthly smartphone fee, only $18 upgrade fee, and decent network speed, getting booted would have been a real tragedy.

Today....well....
[HTC EVO 3D] Tanwir20:
Ok first of all I've had sprint service for about 10 years in that time I've moved twice now the area I recently moved to has sprint coverage but i moved into a house that is under trees so i can barely get any service in the house unless a step I outside so i had sprint send me an air rave which I use all the time but it wasn't til i got the air rave that I got the letter and i had been living in this house for a year and only recently got the air rave about 3 months ago and by the way my phone never shows that it is roaming so i figure the air rave must be in roaming and sending off a signal from that just my theory tho I'm not absolutely sure.so my point is before u decide to try and flame me like immature kids try to find out facts first
[HTC EVO 3D] tgruendler:
Ummmmmmm.... Air raves use your internet connection. Not sure how to go about explaining how it works to you without sounding like an asshole, so I will let somebody else explain.
[HTC EVO 3D] Tanwir20:
I know how the air rave works I just assume that is the reason because I have never had a problem with this until I got the air rave
[HTC EVO 3D] tokuzumi:
This sums up how I feel to a "t"
[HTC EVO 3D] newter55:
Pretty sure you have never signed a contract to begin with.
[HTC EVO 3D] mattykinsx:
Um... huh?
[HTC EVO 3D] frankpreyes:
I also recently got the too much roaming letter. This occurred after my PRL was updated by Sprint. I had the Evo since it was released, and now I have the 3D. During all this period, I have tethered my rooted evo, and my unrooted 3D to my chrome netbook, for 8 hours per day, monday thru friday. I have been using the Verizon PRL (00001) for almost the entire period i've had both phones, and never got a single sprint call or letter.

I had my PRL changed on my by Sprint, I estimate, two to four days before I got a sprint phone call about excessive roaming. I checked my PRL, and sure enough, sprint had changed it. I explained to the Sprint representative that it was in fact their fault, as they changed my PRL. I also explained that I would fix the problem that evening.

Whoever says that one is cheating Sprint when using the Verizon towers does not know what they are talking about. Search google for the sprint business PRL, and once you open it, you will see that Verizon towers are also implemented.

I pay a monthly fee to Sprint for their service. It does not change whether or not I use their towers or not. Roaming, using the Sprint PRL, will incurr the ire of Sprint. Not roaming, using the 00001 PRL will take you off of the roaming radar, and is acceptable to Sprint technical services, who turned me onto this method of changing my PRL.
[HTC EVO 3D] tgruendler:
PICS, or it didn't happen. I would like to see your data usage from your previous bills. If you were on the 00001 PRL, you would always be on Verizon's towers so all of your data would be roaming and would show up on your bill.
[HTC EVO 3D] m3latino:
I received one of those letters and I was on the Verizon PRL 00001. So yes all that roaming data did appear even with that PRL.
[HTC EVO 3D] ahernandez4110:
GET A LAWYER!!!!!!!!!!
[HTC EVO 3D] GrandWorks:
The policy is in the terms and conditions that you agree to when signing up, so I dont think a lawyer would help.

It seem slike they are sending these letters out more frequently. I believe that at the end of the day a customer that roams like hell costs them too much.

At the same time, if you have incredibly ****ty service with sprint, its probably best to leave anyway right>
[HTC EVO 3D] firemedic1343:
A company writing something in their terms does not constitute law.
[HTC EVO 3D] vipfreak:
I roam all the time, I've called them to tell them their reception blows, I've asked about the Airave (not that I want it, I like my internet bandwidth thanks...), and I've never received a notice. Not my god damn fault their **** is ****ty... Kinda wish they would send me a notice so I could get off this ****ty sinking ship and go to another ****ty floating ship where I can get raped every month...
[HTC EVO 3D] luisrcastillo:
I see a lot of valid points in this thread. Many people defending Sprint, others as consumers defending themselves.

IMO, there's no one else to blame BUT Sprint. I am in the same situation where I was extremely happy with Sprint because they have the cheapest rates and coverage in my area was awesome. Even though I had full bars, data was still slow but I didn't mind too much.

Now I moved to a different city in the same state, where according to their coverage map I'm supposed to have "good" signal. I called and they sent an airave which is fine until there's a natural disaster which causes loss of electricity and then you have no way to call your loved ones to let them know you're OK or any other authorities in case of emergency. Besides that, it works while at home but as soon as I leave my house and visit a friends about a mile away from home I'm roaming all the time and have bad or no reception.

I also been traveling a lot for work and most of the places I visit I have bad coverage. At some point I called from a hotel letting them know that the map said I should have "good" coverage where I was and I was still roaming all the time and they said "your plan includes free roaming so no worries about a higher bill".

I'm paying a little over $200 every month for 3 lines. Do you think this is fair? Do you think it is OK to tell someone "well, our coverage map says there's good signal in your house so nothing we can do unless you choose to go with another carrier and pay ETF". To me, this is a ripoff. As much as I love Sprint for the great price on their plans, I'd rather pay more on another carrier where I can actually use my very expensive smartphone and use the data I'm entitled to, not trying to find WiFi everywhere I go because the data sucks.

Eventually, the network will get better (hopefully), but I don't need a better network in the future, I need it NOW. I wish I got a letter like this today, I would definitely find a better carrier in less than a day
[HTC EVO 3D] zinm:
What amount of roaming data they consider excessive?
[HTC EVO 3D] spencer88:
Anything over 300 MB's of roaming data. My g/f recently got the same letter as pictured above. It's because she can't get a good Sprint signal indoors at her work, but outside she's fine.

She was using over 600 MB of roaming data every month.
[HTC EVO 3D] talon95:
Same boat I'm in. Let the letters come. I'll be happy to get canceled.
[HTC EVO 3D] zinm:
Thank you. I gotta keep watching my usage.
[HTC EVO 3D] etbrandt2:
Does anyone know if using a ton of data will speed up the process? Or does it take a few months regardless of how much you actually use?
[HTC EVO 3D] spencer88:
When my g/f received that letter, they offered to waive the ETF to get her out of the contract. 2-3 months of excessive roaming and you should receive a letter in the mail.
[HTC EVO 3D] GrandWorks:
In what way is it what they're doing illegal?

Oh and FYI everybody, the roaming "limit" for minutes is One-half of plan minutes or 500min if you have the Simply Everything plan
[HTC EVO 3D] blackroseMD1:
I got this letter yesterday, and it makes no sense. I'm right in the middle of San Diego, where I have full bars, and I'm not using one of the verizon PRLs. I'm calling tomorrow to find out what's going on. I've only seen my phone go to roaming twice, and that's when I was travelling through the mountains.
[HTC EVO 3D] tailsthecat3:
There's a lot of 'billion dollar corporation' defense happening here. Also a lot of excellent points. People, these companies are the bad guys, not us. We're gonna do whatever it takes to have things work the way they should. Please stop defending these faceless corporations saying that we are 'abusing' our home carriers and affiliated networks. Data caps, slow data speeds, low monthly allotments- we are all being taken for a ride, every customer on every network; even sprint customers who pay the lowest price but receive terrible service and super slow data speeds. Im just saying. My two cents are worthless but us consumers need to stick together.
[HTC EVO 3D] mattykinsx:
I could retype my response to someone else that tried to peddle this same bull**** but I'll just re-quote myself:

http://xdaforums.com/showpost.php?p=18681518&postcount=11

So, by your comment about "faceless corporations" and "we need to stick together as customers"...

You need to understand that when you make an abusive action...you don't hurt who you think you're hurting...

You hurt yourself, fellow customers, and low end employees.
[HTC EVO 3D] newter55:
Seriously matty...you completely ignore much of what many of their posts say. Let's see.....I have been a sprint customer. Their service has deteriorated. Talk about network vision all you want but unfortunately that does nothing for the people who can't even stream pandora without skips or delays between songs.

You can go on bragging about how sprint is going to be the next great network but I would suggest that you spend some time looking at their balance sheets and cash flow statements before you assume that they can actually fund the grand plan. You might realize that threy are in dire straits.
[HTC EVO 3D] unodish:
Sorry for a lengthy reply up front. I've had my kids on sprint for awhile. Our signal at home isn't great one to non bars but everywhere else was fine so kids stayed with sprint. I joined the plan when Evo3d came out and right away I noticed that I issues at work where I would get one bar or go into roaming automatically. I called sprint to complain and they said they wouldn't give me air wave at that time for work, but could provide an air wave for home. I decided to go for the free air wave for home and deal with the low signal at work, until I started to drop calls at work. I was past the 30 days when the drop calls started to happen, so I missed the return period. Now in order to use my evo3d at work, I'm forced to go into roaming mode for anything. If I were to get the letter, would it just effect my line that is going into roam mode or would they cancel the kids account as since they are under my name? I just wished the drop calls were happening within my 30 days and I wouldn't be looking at paying the eft to get out of my line contract.
[HTC EVO 3D] mattykinsx:
What does this have to do with anything discussed in the last 8 days in this thread?

Nothing.

As has been stated 40923845903859058903584583490583085 times...

If the network doesn't do what you need it to do, then find another.

What does discussing it a billion times in a billion threads on a hacker forum do besides clutter the forum?

Nothing.

What does abusing PRLs do? Hurts Verizon and Sprint customers.

For the record, I didn't ignore anything anyone said.
[HTC EVO 3D] tailsthecat3:
Sprint has been in the red for years. THAT is what is causing all these 'cuts'. The fact that they don't have money to pay their bills. That's what hurts the consumers...when corporations need money, they get it from us. They cant pay their bills from roaming partners, so they dont renew the agreements, thus hurting their loyal customers. That is one example.

Ive had cellular service for 15 years from various providers. Ive seen the service suck horribly, then improve when capacity was increased for 3g(rev O/A), then degrade again because none increased capacity.

So, please, young mattykinsx, please. :rolleyes:
[HTC EVO 3D] mattykinsx:
Way to completely ignore what i said.

What did you not understand about what I said?

You sit here with your BS about abusing the "faceless" corporations in some vain attempt to "make em pay" but in reality the only people that "pay" are customers and the low end employees.

Don't know what's so hard to understand about that

Its the damnedest thing though isn't it?

You make these comments about the cut backs in benefits and so forth and yet Verizon and At&t (who are both in the green and have been) have done them too.

Abuse is a big contributor to why benefits have to be cut. (Not the only reason)

You can talk down to me all you want, it doesn't change the truth of my words.

Keep abusing.

CEOs will keep getting millions a year.

CFOs too.

Same with the board.

Customers will keep getting benefits cut, low level employees unemployed.
[HTC EVO 3D] u921333:
That is not entirely true. As can be seen by Sprints Stock... If people are unhappy and show it either by forcing sprint to cut them or opting to pay ETF or just not renewing contracts it can and will hurt the CEO's and the Board and the CFO's.

Alot of executives get stock shares as part of their pay and at this rate they may be better getting candy bars then sprint stock. Most people on here dont want to be told in 2013 service will be better since everyone in a contract now would be out of a contract by then. What is the incentive to stay NOW seems like more and more that moving to VZW or ATT for now and then IF in 2013 its better move back.

Both Shareholders and customers are seeing this so Sprint needs to come up with some reason NOW to not leave or they will not be able to fund the 2013 goal they are attempting.

The big question is If I wasnt a Sprint customer and walked in what is the selling point at this point they are barely cheaper. They tout "unlimited" data speeds but at 50k hard to really consider it unlimited. I choose to pay more for satelite internet at home because only other choice is dialup. Dial-up is unlimited Satelite has a cap but in reality I could never hit the daily cap on dial up because speeds are so slow. That is where sprint is sitting now.
[HTC EVO 3D] m3latino:
Received this letter today. If they terminate this line can I open a new one on my family plan?
[HTC EVO 3D] gabbar21:
I have HBoot 1.5 on my HTC EVO 3D. I unlocked my phone using HTC method and then installed a custom ROM (OMJ ROM). I now want to revert to the stock ROM (unrooted). Please help me with information on where I can find it.