yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Genjinaro:
Yeah same here, I never had an experience like that. But it's been since the HTC Hero (2 years ago) that I've flexed my TEP. At this very store.

And then the sight of this floor rep allowing a current subscriber to leave without any counter-action. (IMHO: is worse than some random would be customer leaving). You don't have to be in retentions to save a subscriber.

I always have the golden rule of try trice (with different reps/stores) before deeming a crap policy as fact. But this guy was understandably baffled at how useless his experience was that led up to him cancelling.

Exactly. When he 1st came in explaining his visit, I thought he would log & direct him a TC.
[EVO 4G General] BigJohn89:
I agree with you, as a customer it does sound more official to hear the response from the person who is paid to actually work on the devices. A lot of people view salespeople as just that, salespeople. Someone to sell you something that you probably don't want or need, not someone to fix something that you have already bought and need repaired.

However, from a customer's point of view, he also may be arguing over the fact that it is for things like this in which he bought the insurance to begin with. If I'm spending $8 per month for God knows how long, the last thing I want to hear is "No, we won't repair your phone." In that case, Sprint could really do a better job of educating its customers as to what the insurance really covers. Most people view it as the equivalent of the add-on service plan that you can get at Best Buy or everywhere else, which basically will get your device fixed or replaced (or some money back) if your device fails after the manufacturer's warranty runs out. Apparently that isn't the case with TEP, however that's not how the salespeople sell it. I was in a Sprint store last month with my Dad upgrading his phone, and the sales rep offered it to us by saying "If anything goes wrong with your phone, bring it in and we'll repair it."

He had to backpedal when I started asking him questions about fixing water damage and extreme gross physical neglect...

BigJohn
[EVO 4G General] pelebkf:
Same exact thing happened to me. I called Sprint and still no luck. I eventually had a screen problem and the store replaced the phone for me.
[EVO 4G General] bakarus:
I think that is a prime example of ignorance and lack of care for customers. I have been to many crappy sprint stores who have done similar things. Fortunately I have found a sprint store in my neighborhood who treats their customers with respect and are mostly knowledgeable. Tbh that customer should have escalated it to talk to the manager or just go to another sprint store.
[EVO 4G General] heathmcabee:
The repair stores are filled with 1 good person to fix phones and 5 idiots. They all depend on 1 tech to actually fix things, and when they can't, the only solution to their problem is.. uh.. Ill have to have u call Asurion. Idiotttts.
[EVO 4G General] Sunsparc:
This is exactly why the reps in my store immediately hand off any problem phones to a tech. They ask qualifying questions but never argue with the customer. It's up to the tech to determine what's wrong with the phone, and if necessary, "argue" with the customer.

I always explain TEP with a car analogy. You pay an insurance premium on your car in order to carry coverage. If you wreck your car, you pay a deductible and have it fixed.

Evo charging port is a very sensitive issue. I've had some that are obvious physical damage yet the customer still argues and calls me a liar.
[EVO 4G General] GuestX0011:
So what does TEP actually cover?
[EVO 4G General] mbaseball3:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.

Sent from my EVO
[EVO 4G General] ca1ne:
I find that going to an authorized retailer with a repair center works better, I went to a sprint store and they wanted me too buy this or that, battery, etc... Went to a reseller and they replaced my uninsured phone for $35, under faulty USB charger. Also try to go on days they aren't slammed with customers so they can give you the proper attention..
[EVO 4G General] DirtyShroomz:
Seriously?
[EVO 4G General] mbaseball3:
Lol, yeah! I envy everyone else here with their success stories. Sprint stores do chit here for their customers! I'm on a 6 line business plan and they say sorry can't help you any time I walk in to a repair center. We been with sprint since a little before Nextel merger; how ever many years ago that was. I have yet to get a phone properly taken care of even with our insurance. I feel that when they see that there is an issue in device and that they should fix, they just point me to asurion. They never help. Feed us excuse after excuse. Anyone in the orange county area of California have good repair center experiences? Won't be surprised if all responses are No!

Sent from my EVO
[EVO 4G General] sitlet:
Umm, absolutely not.
[EVO 4G General] mskeys2xx3:
Hmmm

I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
[EVO 4G General] Sunsparc:
We have data preservation sheets for that, which all customers are required to sign. It includes a place to draw your pattern lock or write down any other codes.
[EVO 4G General] mskeys2xx3:
Well it would have been nice if someone had asked/told me that when they took my phone. I like just stop talking and give me my phone back before I am unable to control this urge to punch you in the face.
[EVO 4G General] Sunsparc:
Ask questions then. ;)

We ask questions to get a better idea of your problem, you should ask questions to get a better idea of what's actually going on.
[EVO 4G General] mskeys2xx3:
That wasn't even possible. They were more preoccupied with getting to the next person. It was busy but that shouldn't be an excuse. I just decided that if I can't fix it over the phone, I will find a way to fix myself!
[EVO 4G General] Sunsparc:
Unless it was ridiculously busy, I'd say that store's service process needs some tuning up.
[EVO 4G General] dgomez720:
In our store, I would have to side with the mass amount of customers that have no idea that there is a preservation sheet. Not because they don't sign it but because the reps don't give the sheet to have it signed .. they will let the customer walk out and then leave us to deal with the irate customer who had to wait am hour n a half just to have us tell them they didn't leave a lock code. It makes me mad so I have the Rep that helped them to explain WHY they waoyrd for no reason
[EVO 4G General] crazzysandman:
Man I had the worst experience a few months back, I had nasty yellow bloches on my screen and the sells Rep refuse to replace the phone after my third faulty evo, so I went home and called sprint and they sent me back, now the Rep got mad at me for calling sprint and gave me attitude, I was a little mad told the Guy I wanted my f#*ck phone fixed, and he just got quite and ordered my refurb. I called sprint to complain about this Guy, hope he got fired
[EVO 4G General] mbaseball3:
Shoulda whipped out video camera and recorded that moron then sent it in to sprint hq. Gotta remember, the reps are just there for that 8-5 goodness. Other than that, they don't give a damn about our phone issues. It means nothing to them if you walk out pissed. At the end of the day they still win. They still receive their pay. We receive chit service. And you reps that actually do care, thanks for your service. Seriously. You are a minority! And I wish there were more of you.

Sent from my EVO
[EVO 4G General] crazzysandman:
Yeah I should have, I was about to reach out and broom choack the Guy, I was really irratated I was about to cancel my service... haha oh well I'm happy now with my new referd that I got directly over the phone.
[XPERIA X10 Q&A, Help & Troubleshooting] TJ_M:
Hi All,since I have been away from this board for a while,

I am wondering if by now there is a nice custom ROM with WIFI working as good as in stock gingerbread?

I have tried most ROMs (been a month or so) and there was none (for me ) without WIFI reconnection problems.

Thanks,

Tom
[XPERIA X10 Q&A, Help & Troubleshooting] phobias1903:
have you tried wolf's tweaked rom?
[XPERIA X10 Q&A, Help & Troubleshooting] jenson_hiew:
You can try wolf's GB rom, i been using his rom since the 1st version and never got issue on WIFI
[XPERIA X10 Q&A, Help & Troubleshooting] acerulz:
u can try Ericks Rom !! its pretty neat with Wifi wrking Flawlessly
[Windows Mobile Apps and Games] BlackDex:
Hello there,

I Have an old phone which i want to use as a media player.

I tried to install a few VNC Servers for WM5, but that wasn't workable.

I Wonder if there is an application which i can run on my old phone, and then control the playing streams or MP3 files via a web-interface or something.

Something like VLC has, but there isn't a VLC for WM5 with an HTTP interface as far as i know.

Thx in advance.
[Windows Mobile Apps and Games] tobbbie:
You can try Pocket Player from Conduits (www.conduits.com). Their SW acts as UPNP Server or Agent, i.e. you can either stream SW from the device elsewhere or receive streams from other servers. I think that there were also programs to remote control WMP, but I have never used them.

You need to define for your purpose what shall be done where:

- control the playback

- Audio output

- media data
[Captivate General] Koopaversal1:
Just wanted to know it anyone elses Superuser apk updated itself?

Sent from my $500 paperweight.
[Captivate General] jmtheiss:
Mine did as well. I don't know what it updated, though.
[Captivate General] Koopaversal1:
Superuser shows up in the market now apparently...

Sent from my $500 paperweight.
[Captivate General] Pirateghost:
it has for quite some time actually. last few months that i know of
[Captivate General] JKenvin:
For Rom Apex 10 or Watsa?
[Captivate General] aww.W.T.F?:
:confused:
[Captivate General] bulletproof1013:
Me too...on cm7
[Captivate General] capocaccia:
Mine did as well and after I had permission problems and a notification of an outdated binary. I ran the superuser update fixer which said I was fine but I did a force fix anyways. Now it seems to be working ok.
[Captivate General] SergioJAM:
WOW, i dont have that superuser.
[Captivate General] bc_kimble:
ChainsDD released a new version 3.0 for Superuser a few weeks ago (now 3.0.2) after releasing a few betas. Being a system app for most ROMs, Superuser was probably set for Automatic Updating, that's why it updated itself on your phones. Besides a new GUI, it mainly added new features with the Superuser Elite app. Here is the changelog at the Superuser website http://androidsu.com/superuser/changelog/
[Captivate General] BenKranged:
Most of my system apps show up in red in titanium backup. This allows you to attach and detach them from the market, and do other titanium functions on them. Unfortunately superuser doesn't show up at all in titanium. Is there anyway to make it show up?
[Captivate General] bc_kimble:
I've never seen a way, try and email the devs at titanium.android@gmail.com, they will know a way, if it's not blacklisted...
[Captivate General] capocaccia:
Anyone get the latest update on 10/11? I read the reviews and they are horrible so I'm hesitant to update.

Sent from my Samsung Captivate running Andromeda3.
[Captivate General] bc_kimble:
Is hasn't given me any problems. I updated shortly after it was released.
[Captivate General] capocaccia:
Thanks. If you dont mind me asking, what is your current phone setup? Because there are literally like 100 reviews describing force closes and people having to restore to an older version.
[General Questions and Answers] GAPY427:
I've been trying to root my new Infuse and have been unsuccessful. Whenever I go into Recovery, these are my menu choices: 1) reboot system now; 2) reinstall packages; 3) delete all user data; 4) delete cache data; and 5) format internal SD-card. I cannot access the regular choices, i.e., install zip from SD-card, etc. I've installed the KIES drivers and have tried a few Super1Click programs but they haven't worked. Can someone please direct me to the most recent, easy to use Super1Click for rooting the Infuse? I'm missing my HTC Inspire already. Thanks.
[General Questions and Answers] SGSuser0811:
Select reinstall packages and it will take you to the screen with all of the other options. That is as long as you have CWM installed.
[HTC EVO 3D] vari9:
The 2d to 3d button on my evo 3d feels a little loose....is this a defect in my device or everyone is experiancing the same??...
[HTC EVO 3D] sgt. slaughter:
Same feeling here on multiple ones I've seen. Little play front to back.
[HTC EVO 3D] Rydah:
yuuuuuuupp!
[HTC EVO 3D] tgruendler:
Is that a Storage Wars reference?
[HTC EVO 3D] Rydah:
yes sir! :p

lol
[HTC EVO 3D] dougstoner:
I think a bunch of our 3d's have this. Every 3d I've seen has had this. Wonder how out will play out over time?
[HTC EVO 3D] envioustitan08:
It's actually yelppppp... Lol
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
Hi all!

I'm a little noobish on Android and customizing it, but I've been playing around and I've been trying to install Sense 3.0 Roms like:

Cool3D RunnyMede v2

Cool3D AceS v3

Aurora v03

Aced Off!

PyramidMod007

And every time when I try to install them I would get stuck at the HTC Splash screen(quietly brilliant); it would just constantly reboot that screen for some reason. I've tried letting it sit for 30 minutes but nothing happened :(

Here's what I have on my phone:

Revolutionary CWM

Bravo PVT1 SHIP S-OFF

HBOOT-6.93.1002

MICROP-031d

TOUCH PANEL-SYNT0101

RADIO-5.17.05.23

And my installing procedure is:

1. Backup current nandroid

2. Delete cache, delete user data, delete dalvik cache

3. Install ROM

4. Install the rom converter CM7 --> HBoot.zip

5. Install Dalvik cache to ext. zip file

6. Reboot

I've actually tried installing them on CM7 too, but I reverted back to HBoot because my current rom requires Stock hboot.

Any help would be awesome! Thanks! :)
[Desire Q&A, Help & Troubleshooting] craftycarper1:
Try installing one at a time, rebooting between each one.
[Desire Q&A, Help & Troubleshooting] halaros2:
That's very weird something u are doing wrong for sure but can't understand what from what u wrote because there is no way that roms with sense 2.1 works and others with 3 no... It's impossible
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
@ craftycarper1

What I did was backup and install one rom at a time, and when it doesn't work I revert back to my original rom, then I would try installing another one hours after or something, and I just repeated the process. I didn't install one on top of another.

@ halaros2

I was just actually trying to install other roms. I'm not sure what you mean by that 2.1 doesn't work with 3.0?

Thanks for the replies!
[Desire Q&A, Help & Troubleshooting] craftycarper1:
Are you rebooting after installing the rom?.....or are you installing rom, then Hboot, then Dalvik zip?
[Desire Q&A, Help & Troubleshooting] elliottg61:
You need an ext partition on your SD card, do you not read the requirements before flashing?
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
@ craftycarper1

I actually just install the rom, then install the hboot converter.zip and the dalvik zip. Am I supposed to reboot then install the zip files?

@ elliottg61

I do have an 1gb ext4 partition
[Desire Q&A, Help & Troubleshooting] ikidntu:
Maybe add one more step before (3)

2.5. Install Hboot CM7/r2

Then replace step 4 with a reboot, making sure the rom works first, then following by installing any mod. When installing mod, also clear dalvik cache before and after
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
I just followed your instruction, did a backup, cleared my data/cache/dalvik cache, installed CM7/r2 to HBoot, it's still giving me the whole constant reboot at the HTC splash screen :(
[Desire Q&A, Help & Troubleshooting] ikidntu:
Sad to hear that.

Maybe check following things :

1) On Hboot screen, does it show CM7 r2 - S-OFF, once you sure about that, can ignore any hboot installation later, it is because of other problem

2) Does it get to the 2nd stage of the boot i.e. showing "quite brilliant" ? if yes... should be booting to your rom soon, so wait !

3) Boot to recovery, mount sd-card to usb, and use gparted to check if you ext is there, 1GB and it's ext4, the other should be FAT32

- or you can remake it by using the partition sdcard on the recovery, and use gparted to convert it to ext4
[Desire Q&A, Help & Troubleshooting] elliottg61:
This is really strange, you must be doing something wrong but I just can't work out what haha
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
1) Should I check the CM7/r2 screen on the Bootloader after installing the cm7/r2 to HBoot converter.zip file? I just did that and my boot loader still shows HBoot. And Yes it says S-OFF.

2) When I first boot up after installing the rom, the "quietly brilliant" screen reboots, so it would load HTC quietly brilliant, then do that over and over again. Am I supposed to wait there?

3) I created the partition with a partition wizard, and I double checked that I have an ext 4 partition on my mac.
[Desire Q&A, Help & Troubleshooting] ikidntu:
1) which ROM are you trying to install ? If it's cool3d or aurora, just install the CM7r2, don't install the converter whatsover, once you get it done you will see CM7r2 in pink at your hboot screen. if you don't know what you're having, just download the new one here http://alpharev.nl/

2) Something went wrong... probably hboot

3) OK
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
Attempt #94820

I just tried to install cool3D without flashing the converter, I went to my boot loader, it's showing AlphaRev in pink then:

Bravo PVT1 SHIP S-OFF

HBOOT-6.93.1002

Did I do something wrong again? :(
[Desire Q&A, Help & Troubleshooting] ikidntu:
Last attempt of mine...

Is it "Alpharev CM7 r2" ? If not, install it by downloading the flasher ultilities

http://xdaforums.com/showthread.php?t=794638

Flash the hboot with the tool using the bravo CM7 r2 image from Alpharev website http://alpharev.nl/bravo_alphaspl-cm7r2.img

If you sure it's already CM7r2, then you can go on try AURORA or COOl3D ( dun install the D2EXT version , you will need another hBoot). If still cannot, I suggest you replace your SDCARD and try again.
[Desire Q&A, Help & Troubleshooting] itachi1706:
If its only showing Alpharev then you are still on stock hboot. If you are on CM7 hboot you will get:

AlphaRev CM7r2

Bravo PVT1 SHIP S-OFF

HBOOT-6.93.1002
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
&@ itachi1706

I actually thought that I could just be on stock hboot and install them then use the ROM converter.zip to boot up the ROM, but I guess not :( I will give it another try today! Thanks for the help! :)
[Desire Q&A, Help & Troubleshooting] itachi1706:
Actually for cool's roms, you can remain on stock hboot. All you do is flash stock_users.zip after the Rom. Although it is better to be on CM7r2 as it gives more space for apps.
[Desire Q&A, Help & Troubleshooting] hiohokaybye:
I just flashed CM7/r2 HBoot now when I'm at the boot loader it shows:

AlphaRev CM7 r2

and I just cleared my data, cache and dalvik cache and installed the Cool3D rom, still stuck at the quietly brilliant thing again :( constant reboot of that screen :(

EDIT: I'm gunna try to recreate my SD card for 1gb ext4

EDIT2: I recreated the partition, everything is working great now! :) thanks for the help! :)
[Android Apps and Games] SupaKid:
Here's the original thread:

Here.

I realized I composed the thread in too-specific a phone forum, so I brought it here, to Android Development.

Sorry for the inconvenience.
[Android Apps and Games] upichie:
Can I see your receipt? Proof of purchase?

Otherwise, no. This forum does not support stealing from developers. It is a developers forum. That should have clicked for you.
[Droid Incredible General] jester369:
Trying to update Incredible from 2.2 to 2.3. Build 3.26.605.1, baseband 2.15.00.07.28

I started to run the OTA update from this thread http://xdaforums.com/showthread.php?t=770091 but the baseband version is different. So where do I go from here?
[Droid Incredible General] cmlusco:
Quick search found this.

http://xdaforums.com/showthread.php?t=1263269

Also your version numbers are off, 2.3 is 4.06.605.3 baseband 2.15.10.7.7
[Droid Incredible General] jester369:
No, my version numbers aren't off. I currently have 2.2, those version numbers refer to my current build. I'm trying to GET 2.3
[Droid Incredible General] RMarkwald:
The base band is the radio version. The reason it's different is because it comes with the OTA to update it to .07.07.

EDIT: According to the post, "First off, ensure that you have the Stock 2.1 ROM with first OTA, it WILL NOT work otherwise.

software/Build version will read as the following: 1.22.605.2..."

Looks like you need to be at 2.1 to run that update.
[Droid Incredible General] jester369:
Got it working. Rooted Froyo, then loaded the Liberation ROM. Extremely happy with it!!

Thank you for your input guys!
[General Topics] SamsungJohn:
Hello friends at XDA, I haven’t forgot about you. In fact, I want to invite three of you guys for free to our very own conference...SAMSUNG DEVELOPER CONFERENCE!” Svetius is in charge of selecting the three that will attend.

“The Journey Has Already Begun” – Converging TV, tablet computers, and mobile phones to create a “take anywhere” digital world for customers.

Time: Tuesday, November 8 8:00AM-8:00PM

Location: Intercontinental Hotel

Event Link: http://www.facebook.com/event.php?eid=160009317422522

More big announcements to come :)

Follow me on Twitter: @SamsungJohn

Special thanks to: Captainkrtek & Egzthunder
[General Topics] AllGamer:
Hey Welcome Back John :D

you might want to expand a bit more on the Location, rather than just mentioning the hotel name ;)

there are too many Intercontinental Hotel around the world :p
[General Topics] jumaaneface:
I want to come! :) lol
[General Topics] SamsungJohn:
Thanks man
[General Topics] AllGamer:
never mind found it, had to go into facebook to be able to click the link

Intercontinental Hotel in · San Francisco, California

i'd love to go, but it's too far for me, unless the plane ticket is included :D

anyways, so back in topic, what are the big news!

i'm really exited :D

Galaxy Notes release?

Nexus Prime release?

Galaxy S2 Hercules release?

Galaxy Player release?

there are so many upcoming products that it'll be hard to guess which one or perhaps all of them at once? lol :D
[General Topics] SamsungJohn:
Yea, i should have included that.
[General Topics] SamsungJohn:
Also, if you haven't already seen this.

http://www.youtube.com/watch?v=oM9RO-GAKjE&feature=player_embedded
[General Topics] AllGamer:
yeah it's been up for like 3 days already in this topic http://xdaforums.com/showthread.php?t=1289656

for anyone just arriving to the conversation, we are talking about the nexus prime teaser video

[YOUTUBE]oM9RO-GAKjE[/YOUTUBE]
[General Topics] supercurio:
Welcome back John!

After months of exchanges in private chats, I'm happy you can now speak real in forums directly ;)

And... about the event.. indeed the teaser is exciting ^^