[HTC Desire S] gaz77:
MY chat with HTC uk

Hi Guys,

I have decided to share my chat with htc uk with you.

This is from yesterday.

Please wait while we find an agent to assist you...

You have been connected to Luke.

Mark mine: Hi Luke

Luke: Hi Mark, thank you for contacting HTC Support. How may I help you today?

Mark mine: I have a simple question

Mark mine: are you there?

Luke: Please fire away, what is your query

Mark mine: cool

Mark mine: I have an HTC desire s

Mark mine: so, when are we going to getthe update to newer sense?

Luke: Do you have your IMEI number to hand?

Mark mine: let me see

Mark mine: xxxxxxxxxxxxxxxxxxxxxxxxxx

Luke: Thanks

Luke: Ill have a look for you

Mark mine: please

Luke: As you are unbranded you should receive it anytime

Luke: The roll out process is ongoing currently

Mark mine: it's 2 month since the update has started rolling out

Mark mine: but no sign in uk

Luke: No its been three weeks

Luke: It was initially released on orange early

Luke: Because they decided to roll it out without our consent

Mark mine: correct

Mark mine: 29th September 2011

Luke: Unbraded has been rolled out for the past 3 weeks tops

Mark mine: no signs for me :(

Luke: Rollout process is up to 3 months depending of the amount of devices. as we send to a certain number of devices at a time, if we sent it to everyone, we would crash the servers

Luke: Have you tried scanning for the update in about phone?

Mark mine: I understand

Mark mine: yup

Mark mine: every day :D

Luke: There is also another way that might bring the update to you

Mark mine: ?

Luke: let me get the code to dial

Luke: *#*#2432546#*#*

Luke: You wlill then see on the notification bar * check in success*

Luke: This checks you into the update server

Mark mine: thank you

Mark mine: let's try

Luke: As far as i know it only works if you have been prompted for the update already, but it is worth a try

Luke: Let me know how you get on

Mark mine: I get the message

Mark mine: the number you have called has not been recognized, please check the number and try again

Luke: are you putting the *#*# correctly?

Mark mine: yes

Luke: * # * # 2432546 # * # *

Luke: That should at least let you check in

Luke: If it doesn't work then all you can do is wait for the update im afraid

Mark mine: I get the message checking succeded

Luke: Okay now can for updates in about phone

Luke: If it worked you will get the update

Luke: If not you will need to wait im afraid

Mark mine: tried already

Mark mine: no luck

Mark mine: I understand

Luke: Sorry about that

Mark mine: no worries

Mark mine: as long as the update is rolling out I'm ok with it

Mark mine: thank you for your help

Luke: Is there anything else I can help you with today?

Mark mine: not really...unless

Mark mine: you want to push the update on my phone :D

Mark mine: jajajajajajaja

Mark mine: just a joke

Luke: I just asked if we could send you the update in a ZIP but apparently thats not allowed, also we dont have it

Mark mine: still, the update in a zip requires the phone to be rooted

Mark mine: and I'm not confortable with it ...yet

Mark mine: may be when is going to be older

Mark mine: I bought it last August

Luke: not if it is a signed ZIP file, then it will just be like installing the official update :)

Mark mine: good point

Luke: But either way we dont have it here im afraid. We dont get it till after the roll out is complete

Mark mine: ok no worries then

Mark mine: thank you for your help

Luke: Is there anything else I can help you with today?

Mark mine: have to go now

Mark mine: nope

Mark mine: you did what you could

Luke: Thank you for contacting us. I hope you have a great day.