[Samsung Epic 4G Touch] tgitgh:
Then it's up to us to get their attention. :cool: It's an old issue as well and the sooner they get it documented and sent to the right people the sooner we might get a fix *fingers crossed*

I got on Samsung's chat and tweeted at them this morning:

Annie: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi, good morning Annie.

Annie: Good Morning.

Annie: Please let me know how can I help you.

Visitor: I have a Galaxy s2, Epic 4g Touch and some games are consistently crashing on it.

Annie: I understand that you are not able to play games on your Galaxy S II phone. Am I correct?

Visitor: [Can't post URL yet]

Visitor: Yes, that is correct. Some games run fine and some end up crashing

Annie: Thank you for confirming.

Visitor: It's a known issue with the international version of the Galaxy S2 and it's related to the soundpool.

Visitor: I was hoping to give you guys some feedback and make you more aware of it. I love this phone but I can't play some of my favorite games on it.

Annie: Thank you. but we are not able to access third-party weblinks. Please let me know if you have downloaded the games from Android Market.

Visitor: Oh, ok. It is a link to Google groups for android developers.

Visitor: Yes, the games are from the android market.

Visitor: The developers have confirmed it is a problem with Soundpool

Annie: Okay. Please let me know if you are getting any error message when you try to open games.

Visitor: and the only way to stop certain games from crashing is if there is to turn off sound

Annie: I am sorry to know that.

Visitor: I don't get any error messages, not even any "forced close" windows

Visitor: It just crashes and goes back to the phone's homescreen

Annie: Okay. However we do not have exact information on games, let us perform a soft reset on the phone and check for the issue.

Visitor: I've done that already. The problem still persists even after a factory reset (full wipe)

Annie: Okay. It seems that the issue is with the games you are trying open on your phone.

Annie: From the information you have provided it seems that the Games are not compatible with the phone software.

Visitor: Yes, there seems to be some sort of problem originating from 'libsoundpool'. I was wondering if the problem is documented and I'm hoping Samsung will make an update fixing compatability. The developers say they have to almost rewrite the game from scratch to have it work without crashing.

Annie: I understand you concern and requirement. I am sorry to inform you, this issue is not register with us.

Annie: However I will escalate this issue to concerned Samsung department.

Annie: They will look into the matter you have discussed and will come up with a fix as soon as possible.

Visitor: Ok, thank you very much for your time Annie!

Annie: You're welcome. Is there anything else I can assist you with?

Visitor: No, thank you very much.

Annie: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!

info: Chat session has been terminated by the Samsung Agent.