[Samsung Epic 4G Touch] nooomoto:
I realize that they can't fix the problem, the ultimate goal was to get her some sort of credit applied to her account or walkout with a different handset. Here's what happened.

I took my Xoom and loaded up this thread, the Sprint Community forum thread and a post on Android Police featuring a screenshot of the issue being discussed on Sprint's internal CE forum in different tabs of the Xoom's browser.

So we get into the store, she is approached by a salesman and informs him of her LOS problem, he then directs us to a tech (the only tech there). She tells the tech about the problem, with the salesman standing there they immediately start to discount what she's saying and suggest "power cycling" the phone and resetting it to "re-sync it with the network"...at this point I get a huge ****-eating grin on my face because I know where this is going.

I inform them that this is a problem that both Sprint and Samsung are aware of, and that I know there is currently no fix for the problem. They start in on me, discounting what I'm saying, telling me how it's a great phone and no one has returned the phone with this problem in that store. This is when I whip out my Xoom and show them the first page of this thread. I point out that there is a logcat that is produced upon the problem occuring, and show it to them. Of course they don't know what it means, but I quickly tell them I know they can't fix the problem as the tech isn't a software engineer and doesn't have access to the source, and it being a software issue, there's nothing he can do to fix it. Now that we've determined they cannot fix it in the store, whats the next step?

They continue to try to patronize me and talk me around the point that I am making. He again suggests power cycling the phone. This is when I show them the Sprint Community thread, with a Sprint tech acknowledging the problem in the thread. I then show them the screen shot of the internal Sprint forum where the problem is discussed. The tech says he looked it up (wow, good job!) and says it is a known issue but there is currently no fix and to wait for the update. Great!

Now lets talk about how my girlfriend will be compensated for the times when her service completely goes out. Today is the 15th day since she purchased the phone at full price. They informed us she has to go through 3 handsets before they will let her choose a different model. Great. So after 45 min on the phone with customer service they agree to allow the store to order a replacement E4GT that will be shipped to the store and arrive on Friday. (why can't they just give us one out of the back? I have ATT and went through the same type of BS with my Samsung Captivate and they never had to order one, they just gave me a new one on the spot each time)

It pisses me off that the average consumer who doesn't pay attention and know the things that we do would be totally ****ed in this situation. If my girlfriend went in there on her own she'd be screwed. It was gold to my ears when the tech shrugged his shoulders and told the salesman "He's right..I can reset the phone but it won't change anything" (referring to me).

I should also point out that during the conversation the salesman told me rooting the phone is illegal...hahahaha.