yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] janitorjohnson:
Ok, so I bent over tap my toes three times and then did ten jumping jacks, plugged my phone in for a ten count, blah, blah, and now I NEVER get the LOS anymore. JK

OK, now for honesty, I odined the stock kernel which unrooted it, then odined clockwork back onto the phone, flashed su (root), on first reboot I did an msl reset ##72786# put in my msl, and it reset, it rebooted. On this fresh system I drove from Springfield, MO to Topeka, KS which was a previously planned trip and I know there were dead spots, but my phone has not experienced LOS as of yet. I've sent several texts, made a few phone calls, received multiple emails, and was using GPS to navigate the whole time.

I am not saying this is a fix, but this is the longest time, doing the most things without having the LOS circle of death occur.
[Samsung Epic 4G Touch] MoMatt:
Account credit

Spoke with CS on chat today, asking about 3G issues in the Denver area (3G has been unusably slow ever since I got the phone). They gave me $10 of credit and removed the $36 activation fee without me even asking.

They must be getting a lot of complaints.

For the record, I have been completely stock and don't experience full LOS, but 3G is spotty and WiFi won't work after the phone sleeps unless I turn WiFi off then back on.
[Samsung Epic 4G Touch] mattykinsx:
Problems like this are why I wait a month or so before buying a phone.

Don't understand the need to rush at release.
[Samsung Epic 4G Touch] coldblooded79:
I'm on the phone with Sprint as we speak. I had experienced los previously after coming off airplane mode, which the normal reboot fixed. This time I glanced over my phone and saw the circle with the line through it again, rebooted and was on the phone with my fiancee and it dropped the call. Got on the phone with Sprint asap. We'll see how this goes... The manager at the local store was a real c*nt the last time I was there. So this time, I'm making sure that everything is notated on my account before making the trip.:cool:
[Samsung Epic 4G Touch] xxxicu812:
If you go to the sprint forum there are 6 pages of complaints about this very issue. I guarantee that 60-70 percent of those people don't even know what root is!

---------- Post added at 06:52 PM ---------- Previous post was at 06:13 PM ----------

This model was supposedly released 3 months ago in europe???

"Sprint Nextel will launch its own 4G LTE network early next year."

"The company is already installing LTE equipment and has been field testing the network in select areas."

hmmm... Could this be the "ROOT" of all our problems?!?!
[Samsung Epic 4G Touch] n00b1269:
+1 quit blaming Zero for Sammy and Sprints mistakes. LOS is a known bug on stock or root.
[Samsung Epic 4G Touch] mattykinsx:
Two things:

1) While there was a phone launched in Europe several months ago with the same name,

they are not the same phones by any means.

2) I have no idea what those quotes have to do with the LOS problem so I'm not sure why you're posting it.
[Samsung Epic 4G Touch] darkpoe:
I live in a concrete block townhouse... I get no signal in most of the house with out an airrave.. It died on me last week.. I get los but with stock I don't need a reboot.. I just airplane mode it and back.. With any changes either cwm or zedo it requires a reboot
[Samsung Epic 4G Touch] xxxicu812:
sorry, the quote was supposed to be in general. its just a theory based on a few others that think it might be a network problem and not sammy's
[Samsung Epic 4G Touch] ripalsanghani:
Figured I'd share my experience with poor signal since April-May when I was using my EVO 4G. I thought it was just my EVO having issues and dealt with it for the entire time until I had to file a warranty claim and get to the bottom of a charging issue at the end of August (Claim went well, I have an ET4G now ;)!). I called Sprint about LOS and roaming when I had my EVO and they told me Sprint was in the middle of upgrading towers for 20+ zip codes in my area (Chicago/northwest suburbs). Note that my moms Hero would not come out of roaming as well which is why I initially called Sprint and asked if it'd effect my EVO as well.These upgrades started in April-May when I first noticed my EVO going into roaming all over the place, how convenient. They basically told me while these towers were upgraded signal would not be consistent and they reimbursed me $55 and will continue to do so until the upgrades are complete. They told me upgrades are to be completed by December of this year and until then, I should call back every month to check the status and get reimbursed after putting a note on my account. Not sure if this is related to this whole new LTE rollout or just regular 4G upgrades but regardless, at least in my area, the reason for crappy signal and roaming is because of tower upgrades...or so they say.
[Samsung Epic 4G Touch] mattykinsx:
It's not a network issue.

I have had zero issues with signal on my Evo, same can be said for my Mom and Brother's Epics.

The issue is specific to the Epic Touch and I'm pretty sure has been confirmed on the Sprint forum to be a problem with the radio firmware that will be address via a maintenance update.
[Samsung Epic 4G Touch] jerdog:
Actually they are remarkably similiar... With rare exception being the radio and screen size, no NFC and having an LED notification light.
[Samsung Epic 4G Touch] mattykinsx:
Which make it quite different. :)

As you stated here the radio firmware is the issue.

At any rate, this is why I wait before I leap.

Just because it was released in a different country with different hardware and went fine, doesn't mean that it will be here.
[Samsung Epic 4G Touch] coldblooded79:
Well no credit here, but I got a brand new phone. Used zedomax's nandroid and flashed bubby's stock kernel and recovery which ended in an endless bootloop. Rep at Sprint was like what? I said I did a factory data reset. Then he proceeds to compare my phone with the display phone and puts it in download mode... long story short he did end up getting me a new Epic Touch.
[Samsung Epic 4G Touch] xak944:
Are you sure the CSR didn't say "fifteen" dollar credit, not "fifty?" I called and was very polite, they acknowledged the issue and said they are working on a fix, yet even the second-tier support was only able to issue a $15 credit. I declined the credit since they that said if I accepted it, I wouldn't be able to get additional compensation later even if the fix takes months to roll out.
[Samsung Epic 4G Touch] buggerritt:
Absolutely. Fifty was the number. I didn't ask for a specific amount that was just offered. YMMV

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] kly1222:
I complained about the LOS issue on sprint chat and was offered credit for the one week I've owned this phone (monthly charge*7/30). The person never mentioned it was a one time only offer, so I took it. He also said that the problem was a temporary technical error on my device which can be resolved by refreshing the device remotely. Told me it would take up to 60 mins to go into effect, but after that I shouldn't get anymore LOS and that I would be getting better service in regards to phone calls and speed... sounds like a bunch of BS.
[Samsung Epic 4G Touch] jerdog:
it is - he's talking about refreshing your PRL and Data Profile remotely - which can be done. But it won't resolve the issue. At least you got a credit.
[Samsung Epic 4G Touch] buggerritt:
Exactly. They wanted to do that with me, too. I told her that I already performed an MSL reset, which is all she was going to do. When they said that there would be no more reimbursement, it was because I wouldn't follow through with their troubleshooting. There was no reason to. I had already done all of it, myself. Replacing the phone isn't going to help and neither is a data reset. With the knowledge that it is a common issue with this particular device, I am happy with the credit and feel comfortable with them working on resolving it. I'm sure out won't take too long since other than this problem, it's their best phone. If they don't fix it, they will have a hard time selling many more of them.

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] graffixnyc:
They only offered me a $20 credit.. oh well guess it's better than nothing
[Samsung Epic 4G Touch] churro7:
post what you said?
[Samsung Epic 4G Touch] kly1222:
Yup, just got another LOS a few mins ago. I'll have another chat with them tomorrow.
[Samsung Epic 4G Touch] janitorjohnson:
OK, so yesterday I odined back to stock in an attempt to get a new phone. I tried two best buys and they both said it is a known issue and there was no fix until the maintenance release. Oh well, worth a try. Then the rest of the day I had no time to odin and flash back to cwm and root and it has been nearly 24 hours without an los.

I know it has been said 100 times that root doesn't cause this, but 24 hours is the longest I've gone without the issue. I know it is just dumb luck.
[Samsung Epic 4G Touch] jerdog:
I went almost 36 hrs - and then it happened when I was waiting for an important phone call.
[Samsung Epic 4G Touch] janitorjohnson:
That really sucks. I'm still going with luck on my side then today. Worst one was when I was on the phone with a complaining customer. Then LOS. Probably thought I hung up on him. In my business that would be bad considering his satisfaction pays my bills. Luckily, we got it straightened out.
[Samsung Epic 4G Touch] tool2269:
Thanks OP. I received my credit.. as well as them removing my $36 activation fee for being a 'long standing' customer. I mentioned to them I purchased and activated my phone on 9/14 prior to Gold preimer changes.

FWIW all this was handled with one email to e-care
[Samsung Epic 4G Touch] gibbsrob:
I just got a tewnty dollar credit applied to my next bill. Thanks!!!
[Samsung Epic 4G Touch] HondaCop:
I was waived my current month's bill! Sprint really went above and beyond this time. That is a $120+ saving for me.

Sent from my Samsung Galaxy S II Epic Touch 4G WTF BBQ
[Samsung Epic 4G Touch] wytecaztle:
Got a 12 dollar credit through chat but I am going to call in and try and get the bill waived like Hondacop.....what did you say to get bill waived?
[Samsung Epic 4G Touch] sfhub:
Sometimes there can be a bug in the stock ROM that doesn't happen as often, but which gets exacerbated by some other action. Sometimes these are timing related race conditions so changing how things work slightly increases the frequency of the bug showing up.

So in that type of situation both people are right. It does happen in the stock ROM and it does happen more often when the stock ROM is changed in some way. Going back to stock might reduce the frequency, but the only true fix is to fix the original bug.

Not saying that is definitely what is happening here, just offering one possibility.
[Samsung Epic 4G Touch] leond:
I rooted my phone right after I got it and started getting LOs, first once a day , then up to 5-8 times a day. I went through instructions of going root+stock kernel, and only saw LOS once in a past week and it did self recovered from it after a minute. So it is definetly not a coincidence.
[Samsung Epic 4G Touch] HondaCop:
I just told them that it is ridiculous that such a heavily advertised and long awaited phone like the SGSIIET4G had this issue and it wasn't fair that I would be charged for a month's worth of service which in reality it was not the service we were getting. She was very courteous about the whole thing and waived my bill for this month.

Sent from my Samsung Galaxy S II Epic Touch 4G WTF BBQ
[Samsung Epic 4G Touch] sewhuy:
Just got off the phone with Michelle from advanced tech support regarding LOS.

She waived my $36 activation fee and gave me $30 credit back for this months bill. She even mentioned to call back next billing cycle if Samsung has not resolved the radio issue.

Half off my monthly bill for several reboots a week? I'm a happy camper.
[Samsung Epic 4G Touch] killakam114:
called them and only got 15 dollars credit on my bill and the guy made an excuse saying his supervisor barely allowed him to do that. considering all the other generous givings to other users here, i'm gonna call again.
[Samsung Epic 4G Touch] anthony67:
I just went through chat and got the $36.00 upgrade fee waived along with an additional $14.00 credit for a total of $50.00. It was pretty easy.
[Samsung Epic 4G Touch] chip!:
I have a stock E4TG and I have experienced my first LOS this week. Very surprised.

Toggling airplane mode on/off did not help. Had to reboot the phone/pull battery.

OP, Thank you for this tip, because I will be calling to register my complaint to Sprint as well. We need a firmware/modem update!
[Samsung Epic 4G Touch] Silent25r:
It has happened to me on my completely virgin phone. Went in to work today to find out they lost power. Everyone called to tell me not to come in and no one could get in touch with me. My data was working just fine. There was no circle with a line through it till I tried to call my voicemail so I could see all of these problems people told me about.

My data and gps worked fine. How are we suppose to know this is happening?
[Samsung Epic 4G Touch] PrototypeEW:
I just got off chat. I was told that he would refresh my profile and all would be good. I told him that wouldn't work. He then told me to call advanced tech and they would 'fix' it. He offered $20 for the inconveniences caused. I said I did not feel $20 was adequate and requested $50. He went off for a bit and came back and gave me $50.

For the record I am legitimately having the LOS issue.
[Samsung Epic 4G Touch] buggerritt:
I'm glad to see that people are getting some milage out of calling in/chatting. It only makes sense to be reimbursed if you are not receiving the service that you pay for. It makes me happy to be a sprint customer, since they take notice and take care of you when there are issues. I have been a loyal customer for over 10 years and they have always been good on such matters. Sometimes it takes a few calls but, in the end, they always make me happy. I'm not changing carriers unless they stop with the fantastic customer service.

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] janitorjohnson:
I was getting ready to call in about the LOS issue a week ago, but I decided first to go in to trade in for a new phone. So I flashed the stock kernel. Still had root, su and a handful of apps that still work with su permission, just no yellow triangle showing up at boot or cwm.

I took it in and they wouldn't give me a new one with the now standing issue of LOS. So, I decided I would wait until I had an LOS again before I re-odined cwm and a new rom. I have been waiting for an LOS for a whole week now. It has not happened. I did have a random reboot while trying to make a phone call, but that is it. Data is working perfectly, quick most of the time and absolutlely zero LOS.

So, if anyone wants to try just odin the stock kernel on top of whatever rom you may have and give it a whirl. It may be some random luck for me. I'm still with stock rom, just rooted. Mostly because I'm afraid to change anything. It might mess with my good luck and my phone not LOSing is the most important thing to me.
[Samsung Epic 4G Touch] eyecon82:
I just got 2 months of credit for $140....that will quiet me down for 2 months....

they better fix it in the meantime

1st chat rep offered the credit...didnt see it

2nd chat rep confirmed what the first said and said she saw it has been forwarded and it will take 4 hours to apply

i hope it applies! or ill be calling in tomm

I like using chat because I have proof...otherwise its what he said, she said
[Samsung Epic 4G Touch] eyecon82:
well how about that

Adjustments/credits

$-153.91
[Samsung Epic 4G Touch] tenaciousj:
Any of you guys calling in currently have modified kernels or roms? I only ask because one guy that had a OG Epic called in and he said that Sprint knew he was running a different rom or kernel.
[Samsung Epic 4G Touch] buggerritt:
How would they know what kernal/ROM someone was using, unless they were told?

Sent from my extra sensory space modulator while performing the slippery cricket
[Samsung Epic 4G Touch] brp01:
Long time reader, first time poster.

I'd first like to give many thanks to this community for all of the fun trouble that y'all have helped me get in and out of.

lol :D

From what I've noticed I get the LOS problem when I leave my WiFi on for long periods of time. For a while I was experiencing it every couple of hours, but since I started using the WiFi only when I needed it hasn't been as bad. It's probably just my OCD wanting to see a pattern but I noticed someones screenshot of their poor battery stats and noticed that their WiFi was on throughout.

On a side note I've only noticed while my phone was rooted. I'm swinging back to stock to see if I can recreate my hypothesis.
[Samsung Epic 4G Touch] el_korrekaminoz:
someone help me translae..

yo vivo en california y llame a sprint por "los" y me dijieron que es un problema de dos.torres

a qui en cal. y que me van a descontar los dias que duren reparando el problema . empezo el 30

de septiembre les dije que en todos los estados esta este problema

pero no insisti porque me convino eso q dijo .

llamen y traten si viven en california...saludos
[Samsung Epic 4G Touch] tenaciousj:
CarrierIQ maybe? I'm not sure that's why I'm asking.
[Samsung Epic 4G Touch] Tyrantt23:
What!? Why? :confused:

Anyway... here you go... :D

I live in california and call sprint by the... and they told me that it's a problem with the towers in california. And that they will discount of the days that the problem is being fixed, starting on september 30. I told them that this problem is happening in every state, but I didn't insist on saying this because I was satisfied with what he told me.

Call them and tell them if you live in california.
[Samsung Epic 4G Touch] el_korrekaminoz:
thankss:-)
[Samsung Epic 4G Touch] cordell12:
So I called and was offered $30, lol. I asked wtf why so low and the guy explained how they come up with the number. They take your plan price and divide that by 30 (mine is $4.33), then they take that number and times by number of days with the issue. I had this phone about 1 week, hence the $30. He told me I can take that then call again in 2 weeks if it has not been fixed and get another credit, or I can wait and let it build up, I opted to wait.
[Samsung Epic 4G Touch] eyecon82:
Some have gotten their Contracts cancelled
[Samsung Epic 4G Touch] dallastx:
Yea it was me, but the thread explaining full details is littered with ignorance. I insisted to Sprint you cant sell me a phone that doesn't work. Literally doesn't work. If the phone cant make calls with or without a update "it's defective". Local lemon laws prevent companies from selling defective products as well as i told all 5 reps what was happening. One person "manager understood" <i am sure he didn't want me to keep calling as he knew i would. And he took the contract off. And credits will be issued as long as LOS's are happening. Be prepared for them to put you on hold and hang up. They have to meet certain metrics which includes handle time, hold time, credits etc.....You will be amazed what employees will do. Managers get a bonus and they are very hard on the reps metrics.
[Samsung Epic 4G Touch] IA-32e:
Not true, I'm running Zedomax kernel with no LOS. Where is there evidence of this?

I agree with you though that unless you're running a completey stock ROM\kernel it's not fair to call Sprint and complain about problems when it could very well be the kernel you're running. It could be a multitude of problems as it is and running custom firmware and then calling to report issues is only going to complicate things.

Now you're bragging in this thread? Just stop. At least wait for an update before you start calling and demanding anything. As was pointed out Sprint is going to take a loss on canceling your contract and that will be passed on to eveyone else because you're impatient and self absorbed. I think it's unrealistic to have this attitude of entitlement. This is the price of being an early adopter. Sometimes the software is buggy until they work it out. If you're running your phone totally stock and experiencing LOS then by all means call and get a credit but chances are if you're on this forum you're not and to me this is dishonest.
[Samsung Epic 4G Touch] eyecon82:
i have no clue what you're talking about, but I am not going to get raped by sprint, even if I am paying less per month

If they sell me a crappy phone, which they admit to having problems, you bet your a$$ I will be calling in for all sorts of credits......so far I have gotten $150 out of them....I can assure you I will get getting out of my contract or have more credits issued if they don't resolve this soon. I can care less if they take a loss on it or not....but that is their fault since they should have tested it better.....

you seem to be a sprint employee or something....this is both samsung and sprints fault...since sprint is ultimately responsible (when have you ever sent your phone back to the manufacturer?)

I will make sprint pay...and hopefully they'll make samsung pay...but that is up to them.

Until then, I won't be the last one in line to be ripped off....take your morality elsewhere since we are clearly calling for legitimate issues

---------- Post added at 08:12 AM ---------- Previous post was at 08:07 AM ----------

or sprint could save them selves a lot of freaking trouble and allow me to return this phone and restore my upgrade back so I can get a new one when a better one comes out that isn't plagued by issues
[Samsung Epic 4G Touch] mattykinsx:
Sprint is as responsible for this as Best Buy is for the iPhone 4 antenna issue.

You want the issue fixed? So do I.

So does everyone that owns this phone.

Forcing Sprint into giving you service credits [and subsequently getting your account tagged for credit abuse] isn't going to get it fixed, getting Samsung's facebook and twitter blown up with people upset that they aren't supporting their device will.
[Samsung Epic 4G Touch] IA-32e:
:eek: Yup you got me, I work for Sprint! I'm such a loyal employee that I take to internet forums to defend them :rolleyes:. Because I have a different opinion and live my life with honesty and integrity I must have a hidden agenda. Your logic is flawed.
[Samsung Epic 4G Touch] Stank0:
I don't care how many people say it's root what causing it but I didn't have any problems with LOS before I rooted my phone.

Since then, I was getting 3 - 5 a day.

I'm talking about the unrecoverable LOS when one has to do the reset to get signal back.

Normal LOS where the phone recovers happens to every phone.

Since I couldn't deal with this kind of crap, I went to stock unrooted kernel and stock rooted ROM three days ago.

I haven't experienced "hard" LOS since.
[Samsung Epic 4G Touch] kingsway8605:
You are just flat out wrong. Sprint (or the carrier) is Samsung's (or the manufacturer's) customer and you are sprint's customer. Third party sellers, like best buy, get the phones with the approval of the carrier.
[Samsung Epic 4G Touch] mattykinsx:
No sir, I am Sprint AND Samsung's customer.

Just for ****s and giggles let's discuss the possible ways that Sprint could get this issue fixed [since people seem to think that Sprint has that magic wand].

Let's see...what could they do:

A) Put pressure on Samsung and threaten to not carry further products.

Oh wait, Samsung is the #1 OEM in the world and would just laugh at Sprint screwing themselves

B) Sprint could fix this issue with it's own coding.

Oh wait, Sprint is not a software development company and doesn't have software developers employed and therefore they do not have the means to do this.

Moreover they don't have the write to mess around with Samsung's proprietary drivers/files which is very likely going to come into play for this fix.

So, again, what is it you want Sprint to do?

Since you guys seem to know the fix. What is it?