yashsingh1/xdaforums huggingface dataset:
[Samsung Epic 4G Touch] jgipp2001:
They wont offer me a replacement, they wont remove my termination fee, they wont compensate me on the month that I've barely been able to use my service. Am I justified in contacting BBB. I feel backed against a wall. They aren't giving me any options but wait, while my phone doesn't work in the process. 100% stock ET4G. Am I the only one that's getting treated like crap when I call sprint. I contacted Samsung today because last night while talking to sprint someone told me that the MR is included in the ICS update. Yet he was calling ICS 2.4...?? Thats scary to me if Sprint has that in their computer. Samsung told me today there is no issue. I am a day one purchaser and been experiencing this issue since I got it. Someone give me some tips please....
[Samsung Epic 4G Touch] hardcoreskipjack:
yes i would wipe/format, clear dalvik and cache. i also would format system (since it instructed me to do so for starburst). I got LOS Today while being totally stock -_-. I went to the sprint store and i showed them the issue and they ordered me a phone pretty much as i was showing them. i found that strange (were they aware of the e4gt having LOS issues and decided not to waste time? or lazy?). i was a little worried they were going to see the odin flash count. it was on 27 lol anyways i'm getting a replacement phone on monday.. btw i don't know if this matters but im on modem eg12 (its the one that is posted on the guide) and i noticed in the store that the display model of the e4gt modem is eg30. why? whats the difference?
[Samsung Epic 4G Touch] sling:
I would like to know that as well.

I'm on EG30 no los issues at all everything runs smooth, could EG12s be the lemons?
[Samsung Epic 4G Touch] gotmilk702:
Keep in mind each ROM/update is a unique build. 2.4 might be an internal reference to the 2.4 version build of the Epic 4G Touch software (which, might be built on Android 4.0).

Have you tried going into a store at all?
[Samsung Epic 4G Touch] Product F(RED):
Email dan@sprint.com with your issue, name and number. You'll get a call back from the Office of Dan Hesse (his personal assistants). I'm serious. I work at in a Sprint store but even before my job, I contacted them for an issue which they fixed. Don't abuse this, it's only for big problems.
[Samsung Epic 4G Touch] ProStreetCamaro:
I tell you what I would do if I were in your shoes right now. Install the latest starburst 1.7 rom and see if that helps. I have only had my phone 2 weeks. The first 2 days I kept it bone stock and got LOS a couple of times. I then rooted and installed the starburst rom and I have not had a single LOS since. It is worth a try. If that does not work then going higher up in the sprint food chain would be your best bet.
[Samsung Epic 4G Touch] deziking:
omg los at my work all the time gives me that roaming crap message arghhH!!!
[Samsung Epic 4G Touch] Product F(RED):
I work at Sprint and I just reported the LOS issue directly to a Samsung Mobile represent who said she would shoot an email to Samsung Techs on Monday (since it's the weekend). She was unaware about the issue and she took notes. She seemed really interested especially since she uses her phone as her personal and business phone. She has my email and number, so we'll be in touch.

If any devs in here want me to include her in an email, like if you KNOW what's causing the issue, PM me.

You're welcome ;)
[Samsung Epic 4G Touch] SantinoInc:
Hey Product F...I see you're a fellow Brooklynite plus you work at a Sprint store.

Care too hook a fellow XDA brother up with a discount on a new ET4G? :)~
[Samsung Epic 4G Touch] Product F(RED):
Unfortunately not on the phone itself because it's so new. There's a certain amount of time that has to pass before we can discount a phone. Accessories are another story; those I can discount.
[Samsung Epic 4G Touch] guirae:
LoST Kernel

Root over to LoST Kernel. ACS did a great job on it.
[Samsung Epic 4G Touch] Product F(RED):
Just waiting on Samsung...

​
[Samsung Epic 4G Touch] SantinoInc:
Hey Fred,

Do you work in a Sprint store in Bklyn? If so which one? Was wondering if you could shed some light on this for me since you have more insight than most:

Is this LOS issue, as far as Sprint's concerned a hardware or software issue? Regardless of the issue what is Sprint's plans to remedy the problem? You would have to think this is currently their bestselling phone and will continue to be throughout the holiday season...I doubt they want their best phone plagued with problems.
[Samsung Epic 4G Touch] Product F(RED):
It WAS their bestselling phone, up until the iSh*t came out. Now we have customers continually harassing us both over the phone and to our faces in the store when we tell them the 4S is backordered. I have not heard Sprint acknowledge it yet, and out of curiosity I called up Sprint pretending to be a normal customer and told them my phone has these problems. They said to take it to a technician and if there really are these problems, they'll swap them out. So since I'm a technician I guess all I could do is AE (warranty exchange) the phone. Make sure you use a jig before you take it in because the store will get charged $350 for returning rooted phones to Sprint!
[Samsung Epic 4G Touch] nazs:
Called sprint for Los a few times in past with no resolve because I was on spending limit program and they couldn't give me a free airrave but I waited a week and complained that I'm missing work calls and that I would not like to switch but I can't pay any of my bills if I lose my job due to missed calls while on call. The so they sent me free airrave to makeup for loss of work due to Los. I just thought id let you guys know.
[Samsung Epic 4G Touch] ChicTek:
I dont know anyone with a legitimate reason for needing an Airave that has had to pay for it....
[Samsung Epic 4G Touch] Product F(RED):
Normally Sprint DOES charge $10/month for it, but it's stupid because in most cases you can get one for free.
[Samsung Epic 4G Touch] eman3316@optonline.net:
I am pretty sure Sprint got rid of any monthly payment for an Airave. They used to have it for the older model. Now they just charge for the device but no monthly payment.

They usually just give them away for free though but you do not own it. You need to return it if you were to leave Sprint.
[Samsung Epic 4G Touch] rdcrds:
Such BS i have the LOS kernel and it sucks as bad as any other as far as LOS i get 2-3 a day with it just like any other kernel.

Take any other kernel and stick the words los on it and you have the same dam thing.
[Samsung Epic 4G Touch] eman3316@optonline.net:
For people having issues with their rooted phone, wonder if you can go to a Sprint store and have them flash you back to stock. Does anyone know if Sprint has the files to do this yet?

I personally have not gotten 1 LOS on my unrooted phone and the complaints for LOS on unrooted phones are far less then ones that have been rooted or rooted then unrooted with the methods we have to do it here. I am thinking what Sprint would have would truly make your device as close to out of the box as possible.

Wonder if a Sprint store would even do it if you ask them.
[Samsung Epic 4G Touch] Product F(RED):
Well XDA has the files...You just need is: http://www.forums.acsyndicate.net/s...din-Completely-Stock-EG30-Restore-your-system

Download ODIN, Run as Admin if you're on Vista/7, load the .tar file (it'll be .md5, but load it anyways). It should remove the triangle but the flash counter should still increment by 1, so use a jig if you have one or take a chance if you know the people in your local Sprint stores are idiots.
[Samsung Epic 4G Touch] sweets55:
It's not worth the hassle asking Sprint when you can do it yourself. I agree people rooting seem to have more issues. I just got my first LOS in a few weeks. This time I didn't get the 0 with a slash through it. Maybe because I'm using a theme?
[Samsung Epic 4G Touch] dmora01:
I had the ET4G for a week and I did not root the phone bc was very nice out of the box, I had my first LOS 2 days after I bought the phone and like 3 the next day so I went to the store and they told me to wait for the update that was supposed to be out the next week and I said ok, I was in love with the phone but LOS was getting worst so I went back to the store and the only option was the Photon but the screen was keeping me away, I did not like but I had to take it bc I was missing calls. Now three weeks later a love my photon and I said never to go again with samsung.

Sent from my Mopho!
[Samsung Epic 4G Touch] melloyellow:
So is this for sure a software problem that could (if Samsung/Sprint ever does anything) be fixed by an update? If it is a hardware problem what would Sprint/Samsung do, give everyone free phones??

I have had my phone since launch, but admittedly do not use voice that much (still need a reliable phone), but TRY to use a decent amount of data. My 3G speeds are terrible, not sure if it is a tower issue in my area or the phone, and have no 4G access in the area. Since I have owned the phone I have received O with line through it, rebooted to fix. I also once all of the sudden received ROAMING while sitting in the same spot that I sit all day everyday. Rebooted to fix.

Also do I need to have insurance if I ever need to take action such as returning it for replacement? I ordered online, have never been into my local sprint store, and don't have insurance on the phone, so am I pretty much out of luck in that regard?
[Samsung Epic 4G Touch] Product F(RED):
Like I said, I reported DIRECTLY to a Samsung representative IN PERSON who I've been emailing back and forth and whose number I have. She said she forwarded it to her tech team and she seemed really serious about getting it checked out, not just going "oh I'll let someone know about it" and not say anything for 6 months.

That's Sprint as a whole. Aaron from PhoneDog mentions horrible 3G speeds (and also 4G) on every video review of a Sprint phone he does, and I don't blame him because I've been complaining to Sprint since this past January about it. And I don't live in the middle of nowhere; this is Brooklyn, even though pretty much all of NYC is affected. Yes, we pay less than Verizon customers but we shouldn't have such UNUSABLE speeds. The only thing these speeds are good for are for light-browsing and using primarily text-based apps (ie Facebook/GTalk/G+/etc). I work at Sprint and I'm telling you the speeds are sh*t. But people only notice now that the iPhone has come out because now all of the people who jumped from other carriers to Sprint for the iPhone 4S are like "OMG MY SPEEDS SUCK COMPARED TO WHEN I WAS ON __________". And the fact that we have all of these iPhone users on the network doesn't help either.
[Samsung Epic 4G Touch] Biker1:
At least now I know that this is an ongoing LOS issue having to do with Samsung itself.

I thought it was an intermittent Sprint network issue.

For the past few days, I intermittently did not have any data connection, even though the tray icons indicated everything was OK.

I would have to reboot my phone to fix the issue, albeit temporarily.

I hope Samsung gets an OTA Fix out in a Hurry.

I was hesitant to get the Epic Touch originally because I heard Samsung was Slow releasing Updates.

I hope they are not Slow regarding this issue.

I didn't realize this would be Tested so Early, regarding whether Samsung sits on their As* regarding an OTA Fix.

THIS PLAIN SUCKS!!
[Samsung Epic 4G Touch] Product F(RED):
You guys aren't going to believe this. I'm a tech in a Sprint store but I have a normal account because I've only been working there for less than 3 months. I call Customer Service, tell the dude about my issue. It's a known issue. "Just reboot the phone" he says. Transfers me to tech support (oh the irony). Explain my problem again. The woman tells me "you shouldn't have bought an Android phone. They freeze and we don't know what you do with them". I say, "So you're saying the fix is to buy an iPhone?" She says yes. I say, "OK then give me an upgrade because I bought my Epic Touch off contract for $555". She says she can't do that. I tell her I AM a technician in a Sprint store. Doesn't make a difference to her. I ask if there are any updates being tested since there's only so much troubleshooting I can do. She puts me on hold for a minute. "No, but hopefully by Christmas if more people call about it". I tell her to Google it and see all of the people with the same issue and I tell her I need a working phone for school, business, and personal use. She says sorry that's all she can do.

WTF SPRINT? "BUY AN IPHONE NEXT TIME"? REALLY?
[Samsung Epic 4G Touch] Biker1:
All I gotta say to that is that Rep is One Stupid FK!

I only hope her DA comments are her personal opinions and observations, and not Sprint's!!

I hope you got her ID number, so maybe all of us can get on the web and complain.

Looks like Sprint is going back to their old ways regarding some of the Reps they're hiring.

They gotta make up that $31 BILLION DOLLARS somewhere, that they're paying to Apple!
[Samsung Epic 4G Touch] playya:
wow sounds more like a personal opinion to me but still.... smh
[Samsung Epic 4G Touch] Product F(RED):
Yeah it was probably a personal opinion but it reflects the views of the company as a whole. Otherwise i'd be talking to Dan Hesse directly. She talked to me like I was some idiot who didn't know how to use a phone. I told her to look through my account. I've had an Evo, Nexus S 4G, now Evo 3D and GSII, and haven't had a problem before (aside from Sprint's terrible data speeds). I told her that I'm a computer science major in school, and putting aside that fact, Android phone's aren't overly complicated to begin with. I asked her why the hell Sprint is selling Android phones if that's the way they feel about them. She was like "I don't know sir...anything else I can help you with today?"
[Samsung Epic 4G Touch] newtonty:
I recently switched from AT&T GS1 to Sprint GS2 and have noticed some weird data connectivity issues as well. I am totally stock and not rooted until ICS mod becomes available. 3G speeds have been horrible with this phone and it appears not only Sprint's issues but possibly Samsung's as well. I have a coworker that has the EVO 4G and when he disables his 4G and switches over to 3G he consistently is getting 1.1Mbs download. With my phone on 3G I am getting 150-250Kbs consistently when running the same speed test app. Even when I have good signal, my phone randomly roams for no apparent reason at multiple locations. I notice the 4G to 3G handoff causes data interruptions which usually I go into airplane mode and back fixes. The big question in my mind is this stemming from multiple issues? Is this not only a Sprint issue but a Samsung issue? My 4G test speeds did blow away my coworkers EVO. I had 12Mbs when he was getting 4Mbs.
[Samsung Epic 4G Touch] mortis2600:
Spent 2 hours on the phone with sprint this morning because they charged me nearly twice what my normal bill is this month. Found out there was a lot of services automagically added to my account when I switched to my GS2 phone. Finally got that sorted out.

After this, I asked about the loss of signal issue with my phone and how I was going to get compensated for that (something I was planning on doing anyhow). This was another two hours.

So, I talk to account services.. they transfer me to a lead, who disconnects me. I call back, I get transferred to Tech Support, who says that they cant help, so I ask for a supe. I get Account Services level one again. I asked for a Manager (not a lead) and I get a lead. I explain the situation, they say that there isn't a known issue (tech just said there was). I asked to talk to a Supervisor again. Finally get one, explain the situation again, they say there isnt a known issue. I ask to talk to their supe and get Alexander.

Alexander (manager with an escalation team) basically wanted to get me back to tech. I explained the whole process that lead me up to talking to him, he promised me we'd get it taken care of.

He calls me back with tech on the line, who tells me that because it's an OEM issue, it's not their fault. I said BS, their QA process failed to catch a bug so bad that it could be life threatening and that was a fault of Sprint. They transferred me to their supe, who told me the same thing. I asked to talk to their supe, and guess where they sent me? Account Services, level 1.

At this point, Alexander, who was still listening to me on the phone without saying anything steps in and takes over the call. He sees the fact that I've been given the run around, that the fault is with sprint and attempts to take care of me. He offered me a) a temp phone (black berry.. really?) or to cancel my contract as long as I send that phone back to sprint.

I took their $80 credit they offered, but ultimately, they've failed on an epic scale. I started talking to them at 7:30 am, and didnt get off the phone with them for more than 20min at a time and was done after 1pm.

Needless to say, Verizon is looking very tempting at this point. Even if I have to spend extra cash to get going with them.
[Samsung Epic 4G Touch] tracerit:
I had no issues with loss of service for about four weeks UNTIL i rooted the phone. LoS three times that same day I rooted the phone (stock OS). Still getting ****ty battery life as well. Going to try some of the kernels supposedly fixing this issue but I"m ready to jump back to HTC.
[Samsung Epic 4G Touch] Disastajoe:
I too have had no issues, but I rooted today on a whim and in a couple hours i got the LOS issue. Hope i didn't mess up by rooting it :-/
[Samsung Epic 4G Touch] Dulanic:
That's a load of ****. You're just pissy because it didn't fix your issue. It is warned in the thread it isn't a full fix it just improves the issue for most. For me it took me from 2-5 LOS per day on other kernels to 1 per every 2-3 days. Just because it may not improve things for you doesn't mean it doesn't help others. So stop spreading bull**** because they never claimed it fixes ALL LOS issues. That fix needs to come from samsung/sprint.

Unfortunately, Sprint is proving they don't give a **** about anything but the iphone. I am getting VERY close to just breaking all my contracts and swapping. The downside is the only other viable service is T-Mobile and they are soon to be AT&T and I refuse to go to AT&T.
[Samsung Epic 4G Touch] mortis2600:
No need to break your contract and pay the ETF. Contact Account Services and escalate until you get a manager. Once you have one on the line, explain the bug and that it's a known issue (they will push back saying they cant find it, so if necessary make them talk to tech support about the issue).

They will try to offer you a different phone. Tell them that there's no other phone on the market that compares in specs and performance so no other phones would be acceptable.

If you keep pushing back, they'll offer you to send them your phone and end your contract.

If that doesn't work, you can email their corp office and complain. After my ordeal, I'm seriously contemplating it.

Right now I'm using the LoST kernel and Tasker to ensure I get phone calls and it seems to be working out alright, but I shouldn't have to do this to use my phone.

Samsung's Twitter is worthless about the issue. "Stay Tuned" and "Working on it, we'll let you know when we have an update" is all I got.
[Samsung Epic 4G Touch] jake21:
Well in sprint defense this bug does sound like an OEM issue. It also seems to happen infrequently enough that it is quite possible that QA would miss the issue (some folks don't have the issue for weeks). The question is what can they do now ? They likely require samsung to push a fix. They could apply pressure on samsung (this likely depends on how many customers complain). So there is a big of speculation on my part (it is a firmware issue); one thing that does sound likely is that it is related to CDMA (or specifically sprint version) of the phone (I've not heard of this issue with other versions of the phone). That might create issues because relatively speaking this is a small market for samsung.

-

About the only thing sprint is doing that is inappropriate (bad for business) is giving you the run around which makes a bad situation worse.

-

Anyways there is lots of speculation on my part and hopefully samsung will push a fix in a week or so (I've still not purchased the phone because of this issue). Though to be honest I'm leaning towards the razr these days (whether it be on verizon or maybe sprint will get a version) but like the Nexus I will read the reviews first and see if there are major issues (early reviews have so far rated the point so concern for myself very highly hence my lean).
[Samsung Epic 4G Touch] Product F(RED):
Except that it is a known issue and I can confirm that both as a tech and by calling Sprint myself.
[Samsung Epic 4G Touch] bhavi_jp:
I have this phone for 3 weeks. I was having lots of LOS during the first week. But since then they reduce dramatically.

---------- Post added at 11:30 PM ---------- Previous post was at 11:26 PM ----------

Stock kernel or not. It does not make any difference to LOS.
[Samsung Epic 4G Touch] sweets55:
I guess some themes signal meter will look fine even when you have LOS. Trying the Tasker LOS reboot.
[Samsung Epic 4G Touch] agentfazexx:
Happening to me constantly. Drives me nuts. Posted in the thread...

Do I get official Sprint updates with Clockwork Mod and my phone rooted? Or do I have to flash back to stock for that?
[Samsung Epic 4G Touch] DizDroid:
You will need to flash back to stock to take official OTA updates.
[Samsung Epic 4G Touch] agentfazexx:
Which thread do you suggest following directions in to revert to stock? I'm new to this phone. Also, does reverting to stock re-enable the warranty so I can get it replaced if needbe? I pay for the insurance.

If there's an OTA update and I'm not in the condition I'm in now, do I at least get a notification?
[Samsung Epic 4G Touch] agentfazexx:
Happened to me without rooting.
[Samsung Epic 4G Touch] neverends:
did you get circle with a line through it or no signal no 3g... I had similar issues with rooted phone - swapped out the phone and although I have lost signal a couple times I have not gotten the circle with a line through it requiring me to do a full reboot...
[Samsung Epic 4G Touch] Carbon Trooper:
Kinda thought this was gonna happen when I realized the Epic Touch had the same antenna as the NS4G :( Shouldn't have Samsung learned their lesson already? I'm constantly switching between one and full bars in my house. Driving me nuts!
[Samsung Epic 4G Touch] neverends:
Update on LOS MR

check here for update on MR for the LOS issue... Updated today
[Samsung Epic 4G Touch] agentfazexx:
I have the circle with the line through it, and 4G/3G stays.
[Samsung Epic 4G Touch] neverends:
how has it been since you rooted?
[Samsung Epic 4G Touch] agentfazexx:
The same. I rooted the day after getting it, so maybe I'm wrong. I remember it happening before rooting I think. Maybe I'll go back to stock. I don't know. I don't even know which process to follow for that.
[Samsung Epic 4G Touch] neverends:
I installed stock Rom with stock kernel from ACS - factory reset - flashed unrooted tar from ACS using ODIN and did ##786# and went back to fully stock - you can confirm your back by trying to run root explorer to confirm you no longer have root.
[Samsung Epic 4G Touch] agentfazexx:
I have CWM and the su zip file installed. I need a detailed step by step on how to fix this, a thread would be nice.
[Samsung Epic 4G Touch] Carbon Trooper:
Thanks! Hopefully early December :P
[Samsung Epic 4G Touch] agentfazexx:
Will the update be ICS?
[Samsung Epic 4G Touch] neverends:
No Just an MR.... Rough estimate of ICS is first to early second quarter of 2012
[Samsung Epic 4G Touch] agentfazexx:
Sweet Jesus that's a long time. But we're definately getting it right?
[Samsung Epic 4G Touch] neverends:
according to Samsung and Sprint yes -

In realty - I hope so...
[Samsung Epic 4G Touch] agentfazexx:
Android update news are always rumors. Take it with a grain of salt.

Will the OP of this thread be updated with an OTA update news blurb? I change my LCD density and use SetCPU, so unrooting is not what I want to do.