yashsingh1/xdaforums huggingface dataset:
[Android Q&A, Help & Troubleshooting] kingfly:
very good ,thanks
[Android Q&A, Help & Troubleshooting] xdjneo:
+1

Can somebody let us know here when its fixed

So I can reinstall it
[Android Q&A, Help & Troubleshooting] Viber Team:
Viber keeps WiFi alive because it naturally thinks you intended to keep it available.

Might be a dumb question, but why aren't you simply disabling WiFi when you go to skeep at night? ;) According to what you're saying, you want your WiFi to shut down the second your screen is turned off. After that, it will be deactivated for hours and hours until you wake up anyway.

See my point?
[Android Q&A, Help & Troubleshooting] rodak:
You have misunderstood the whole thing.

We want wifi to sleep when phone sleeps, not when we are going to bed.

Some routers drains battery more than 3G if you have good 3G signal.

So I only want to use wifi when my screen is on. Just because greater speed. But when I turn off my screen I want wifi to sleep and 3G to take over. Just to save battery.

No other apps I have keeps wifi alive and I have 70+ apps installed.

Android users want to control the settings the way they want.

We don't need an app that "assumes" that we want wifi to be kept alive.

See my point?

Sorry to say but the only thing that keeps me away from viber is this stupid wifi keep alive "bug".
[Android Q&A, Help & Troubleshooting] rodak:
Go to wifi settings, advanced. There you see wifi sleep policy. Under this you see 3 options you can make.

They are there for a reason. Some users want wifi to sleep when phone sleeps. Some want it to be on the whole time, and some only when the phone is plugged to charger.

If it was supposed to have wifi on all the time this options would not be there.

I want to control my own settings, don't need Viber team to control this for me.

Should be illegal!
[Android Q&A, Help & Troubleshooting] Viber Team:
@rodak -

We fully understand your criticism and respect your will to control your own Android.

However, please note that the number of users that want their 3G to be kept on instead of their WiFi does not make up the majority, and in fact makes up an extremely small percentage of users. At the Beta stages we tried implementing this feature for some of our testers, and this resulted in receiving multiple complaints from users that their Viber was not working properly. When we dug deeper we realized that this was the issue. Apparently, there are quite a few users that somehow accidentally turned this feature on, but did not realize that they did.

As such, we do not believe adding an extra "turn off WiFi" option is needed. It would merely serve to unnecessarily complicate the application. We are sorry if this is not the answer that you were looking for, but we need to make sure that adding features that would make some happy would not hurt other users.
[Android Q&A, Help & Troubleshooting] rodak:
Total fail viber.

As mentioned over 70 apps installed and only viber gets in the way of my settings.

Why not simple add this word in vibers description:

If you want viber to run at wifi all the time, simple change your wifi sleep policy to never under wifi settings.

Or just a simple "wifi always on" on/off switch in the app.

But you go iOS style, control stupid users that should have a dumbphone and can't change their own settings. So lets put them in "jail" and control their life.
[Android Q&A, Help & Troubleshooting] Viber Team:
Rodak,

Again, we understand your point completely. We don't regard our users as stupid, and never have we done so. Among the Android community we get many, *many* requests and suggestions like the one you are making. We welcome the criticism and requirements - that's why we have representation in forums!

However, please bear in mind that we are not able to comply with everyone's demands all the time. By itself, adding the option of "non-sleep wifi" button on/off isn't technologically complex of course, but doing so will again raise the previous problem. Users who accidentally use this feature will have their WiFi go to sleep. They will receive Viber calls (who will now use their 3G connection) and the sound quality will be disrupted, thus creating even more negative comments and complaints, etc etc.

When your product serves tens of millions of users it is hard to find the balance between all the requests. In this specific story, we are compelled to go with the preference of the large majority. We understand the inconvenience caused to others (like yourself) and we apologize for it, but by no means do we keep "insisting for no reason" because we believe our users are dumb. Trust us, all we do all day is listen to our users. I think XDA is the best example :)
[Android Q&A, Help & Troubleshooting] verrox:
This was the reason i left viber, and you dont need an extra button, you should not override the system settings, without telling your users. That's just bad policy.

If you don't want to use common sence and make your app listen to your users device settings, the least you should do is to tell them about it.

Your answer is also just a sign of lack of respect, you can talk about the community all you want, and how complex your problem is, but fact remains. You dont give a **** about our settings, and therefore you can write a whole seminar for all i care, it's just wrong to do this.

I dont want an extra option viber team, i already have this option to set my wifi sleep policy, why would you deny me the right to change this without telling me?
[Android Q&A, Help & Troubleshooting] rodak:
Totally agree verrox. To bad that we don't get more users with us.

But OK, I'll make an app that turns your brightness to Max, turns off autorotate and turns on data roaming. Just to guarantee my users that they see the screen even in daylight, and that they don't get confused if the screen autorotates and last I'll enable the data roaming so they don't wonder why my app doesn't works when they go to another country.

All this is user settings FAILBER TEAM!!!

It's just wrong to manipulate this.

And for your information, wifi kicks back in when screen is turned on, so just keep wifi on during call will be enough. Don't override our settings in the OS. Fail fail fail.
[Android Q&A, Help & Troubleshooting] Viber Team:
That's exactly the point - if there was a larger number of users requesting it, we would make the change in a heartbeat.

I apologize that you and @verrox feel like we're neglecting your requests, but as explained above - that is not true. Just FYI - I have raised your request all the way up to our CEO, but again - we wish we could help *ALL* users in the world who all had just one very important request. But unfortunately our resources are limited :(

This unfortunately won't be possible, because there are serious problems of Android itself - it can't handle a clean switch between 3G and WiFi (this has been tested numerous times). We can't trigger the call on 3G, wait for Android to successfully (if at all) switch to WiFi, and only then start the call. The delay cuts the call.
[Android Q&A, Help & Troubleshooting] rodak:
Then thank you and goodbye.

As stated before, viber is the only app that overrides my settings and I simply won't accept that.

There is a few more users at Swedish community's that is bothered about you way of interacting with our settings.

There are people that even have wiped their phones just because they thought there was some bug in the software.

Can you imagine how many hours people lay down to just find out that it's viber that keeps the wifi on?

You must type in description: BE WARNED, VIBER WILL KEEP YOUR WIFI ON ALL THE TIME AND IGNORE WIFI SLEEP POLICY. SO NO NEED TO FACTORY RESET YOUR PHONE. IT JUST OUR FAULT!!

I will investigate this and see if there is any legal action that I can take against this.

As I see this, this bull**** that you are doing is illegal.

This is my settings and you are not allowed to override this.
[Android Q&A, Help & Troubleshooting] Viber Team:
Please relax, and let's keep this discussion civilized.

Your idea of adding a message (in Market, for example) that states that Viber needs to keep your WiFi enabled is a good idea. I will certainly pass it on to our management. Thank you!

By the way, it is important to clarify something - Viber keep WiFi on *only* instead of WiFi-sleep policy. By no means does it try to "fight" the manual disabling of WiFi on your Android.

Anyway, I will certainly keep you posted if I have any news. Thank you again for your concern and comments :)
[Android Q&A, Help & Troubleshooting] khaytsus:
And the winner of the free tshirt of the day award goes to rodak! Let us know which size you wear.
[Android Q&A, Help & Troubleshooting] Braneless:
This thread is the most hilarious thing I've read all weekend. Thank you!

All this grief and *****ing over an app that someone Voluntarily installed on their phone. Oh noes I'm so oppressed and harmed by my wifi sleep settings being brutally violated!!1
[Android Q&A, Help & Troubleshooting] topil:
it will be great to add the option to ignore keep wifi alive with your warning about that the communication could have problems so we can decide, you can have keep wifi by default, and let us choose, i understand your technical point, and at the end i undersand that you want a system that works almost perfect, but, let us decide, tango, fring, nimbuzz and othe systems dont take control of the wifi, i really love viber, but i dont want to see viber in the battery info telling me that has been consuming power trying to keep my wifi alive.thank you.
[Android Q&A, Help & Troubleshooting] Viber Team:
@topil -

Thank you for the detailed suggestion!

I'd like to raise 2 points:

1. As I explained above, if you manually decide to turn off your WiFi Viber, of course, will *never* turn it back on forceably. It is only *keep* WiFi on that we do.

2. You know what - if you'd like, you can help us with this (and ultimately help your suggestion become reality with the information you gives us).

If you give me a genuine report from your phone of different messaging/VoIP apps and their behavior when it comes to WiFi policy, I could present it to our management and it could affect the development decisions.

In other words, you can check *popular* communication apps like WhatsApp, eBuddy (messenger), Tango, Line, etc. on your phone, and let us know what happens on them when it comes to WiFi policy - do they keep WiFi on? Do they keep 3G on? Do they have any warning message regarding this? etc.

Also include your full phone specs.

Once I have this detailed info, I will be able to pass it on and hopefully it will make a change.
[Android Q&A, Help & Troubleshooting] tigger-gg:
In principle this is a nice idea.

But - I know a different way.

As Tango was still in development respectively the first versions of Tango published they had problems with some devices, even with my device (Motorola Milestone).

Tango always says: If you have a problem write an email to our support.

Thats what I had done. First we had contact per email, later on the basis of beta tester.

Even if I wrote to Tango that things in other apps works better, Tango NEVER asked me to look for them how or what these applications do. They have made their (home)work themeself.

Whats the problem for your developers to look and see how other applications handle the wifi policy? Is this not the easiest way instead to go the third way via the users?
[Android Q&A, Help & Troubleshooting] topil:
hello, i been using whatsapp and gtalk on a daily basis, and have enabled tango all the time, my wifi goes to sleep when i turn the screen off without a problem, i check in the battery usage info and non of these apps are present, in other hand, if i turn viber on, in battery info i can see that viber is consuming battery trying to keep awake the wifi, so, this is totally viber related "problem", you say that theres a little group of people reporting this issue, may be is because a lot of peoble didnt even now that theres a wifi sleep option in android, i understand that if i receive a call in 3g mode and suddenly the wifi wakes, this could break the communication, BUT, that could happend when im away from a wifi and then got close to it too. btw im using an atrix mb860, cm7 but that happened when i was using the stock rom 2.3.4 gingerbread. thank you
[Android Q&A, Help & Troubleshooting] orb3000:
.

Moved, please read forum rules before posting
[Android Q&A, Help & Troubleshooting] rodak:
Yeah, not a lot people complain about this problem because they are simple unaware of this problem.

They simply go and moan around around all forums that wifi drains their battery and they simply don't know how to make it sleep except manually turning it on and off.

Then this on/off switching becomes boring and they keep moaning around till somebody tells them to get juice defender or tasker.

And all this simply because one app that no one forced them to install.

Yet Viber is very popular and a lot of people are using it.

I personally loved viber and was happy to get in touch with friends and relatives, but this "solution" that you have figured out "is the best" is simply not OK for me.
[Android Q&A, Help & Troubleshooting] Viber Team:
@tigger-gg -

Thank you for stepping in the discussion.

My meaning was not to let @topil do the company's homework. Of course we've run tests ourselves (that led us to the conclusions that I will elaborate about below), but it is important for a user who complains to see how other apps behave on *his* personal phone, with the same conditions. As you know - WiFi policy varies greatly on different phones, and testing all apps on all different phones with all the different versions of Android and custom ROMs - well, we have limited resources, and sometimes we need our users' aid in order for us to help those same users to fulfill their feature requests. Anyway - I apologize if it seemed inappropriate to you. That was certainly not the meaning.

A message to all of you, and especially @rodak and @verrox - after long discussions in our company, following this very thread and your request to deliver this message to us,

we have indeed decided to include an option to change Viber's WiFi policy!

This feature will be included in a future version (either the upcoming Viber 2.1.3 or the one after), and there is no doubt that it became reality thanks to your speaking up here in this forum.

Thank you again. I believe that is a pure example of how our users can always make a difference in our application's development and planning!
[Android Q&A, Help & Troubleshooting] rodak:
When this hits market I'll the first to download.

Thank you for finally listen to the minority :-D
[Android Q&A, Help & Troubleshooting] Viber Team:
Minority counts also, you know... :)

We're glad to help. Thanks again.
[Android Q&A, Help & Troubleshooting] Viber Team:
Hi everyone,

We plan to release multilangual support for Viber very soon!

We would appreciate your help with adding missing translated lines, and confirming the existing translations previously added by users: http://translate.viber.com

@rodak - we would personally appreciate your help with Swedish translations, which we are for some reason missing right now :(

Thank you in advance :)

the Viber Team.
[Android Q&A, Help & Troubleshooting] verrox:
Yey you listned :)

As adviced, i wrote some linus but in order to get a complete translation you would specify the context some moore.

Also "Add" = "Lägg till" but is too long.

same with "retry" = "Försök igen"

And also on "Pager" = "Personsökare".

"{Number} mins {Number} secs" could be translated diffrently depending on how high the numers are eg. " 1 minut och 1 sekund" and "4 minuter och 34 sekunder" . Otherwise a decent system to work with.
[Android Q&A, Help & Troubleshooting] Viber Team:
Thanks verrox! :)

Yep, we complied with the user demand.

I've messaged you in private about the translations.
[Android Q&A, Help & Troubleshooting] rodak:
Viber Team is working sooo fast....
[Android Q&A, Help & Troubleshooting] Viber Team:
@rodak -

I appreciate your sarcasm :)

As you probably can imagine, we have other tasks on our development list except for just this one that you, and other users, requested here on XDA.

When we release a new version, it is a huge bundle of fixes, adaptations and new features. Just in a nutshell - consider the fact that our upcoming version (2.1.3) also contains a whole new support for Android 4.

At any rate - it should be ready and available on Market within the next 1-2 weeks.
[Android Q&A, Help & Troubleshooting] Bec de Xorbin:
I was wondering what the hell is keeping my WiFi on and then came up to this. What a load of crap. Uninstalled for good.
[Android Q&A, Help & Troubleshooting] Viber Team:
Have you read the discussion, and our response at the end?
[Android Q&A, Help & Troubleshooting] neldiogo:
Well I also just discovered what was causing my wifi not going into sleep mode. After several not sent/received messages from Viber I decided to uninstall the app and guess what ??? Now my wifi does go into sleep mode like is supposed to.

I was thinking that my Android version had a bug after a update.

Thanks Viber for not being clear about this...
[Android Q&A, Help & Troubleshooting] Viber Team:
@neldiogo -

Hi,

Have you read this thread before commenting?

This discussion dealt exactly with that issue - and following user demand, we have added the option to disable Viber's keep-WiFi mode.

Please find this setting inside Viber's "More" tab.
[Android Q&A, Help & Troubleshooting] zelendel:
And thank you for not reading.
[Android Q&A, Help & Troubleshooting] rodak:
Sorry but i cant find this option :-\
[Android Q&A, Help & Troubleshooting] Viber Team:
Go to "More", then "Settings", then slide all the way down. The relevant option is the last on the list, at the bottom.

Make sure you have the latest version of Viber installed, yes?
[Android Q&A, Help & Troubleshooting] rodak:
NO wifi Sleep option.
[Android Q&A, Help & Troubleshooting] Viber Team:
This is extremely strange..

We've just run tests in our labs on a few different Galaxy S2 devices - in all we saw, and used, the WiFi policy button.

Are you using a Custom ROM?

Also - do you have a friend with an S2 that can verify it on their device?
[Android Q&A, Help & Troubleshooting] thitar:
Hi Viber Team,

First off, i'm very happy to see that you are working on this issue. Like many people using Viber, i was wondering why my wifi was not going to sleep.

Unfortunatly, like rodak, i can't find this option. I have Viber 2.1.6, which is the last version. I'm using a Galaxy S2 with CheckROM RevoHD v6 as a custom ROM and RedPill 1.3 as a kernel.

If you want more info about my phone, don't hesitate to ask :)
[Android Q&A, Help & Troubleshooting] Viber Team:
@thitar -

Thank you for your compliments and for bringing this to my attention.

Both you, and @rodak, should report this to our support team so they can thoroughly check it. These are the only 2 reports of this issue that we've received so far, and we haven't managed to recreate them yet.

Here is a quick-link to the form for reporting and adding screenshots: http://bit.ly/ukGVJ0

Thank you in advance :)
[Android Q&A, Help & Troubleshooting] rodak:
Can you add a screenshot to this thread showing this option?

I run samsung rom. So should be working if that option exist. You only got 2 reports since there isnt a lot of people that knows of this option since your changelog on market totally sucks.

So only people that is following forums knows about this.

And hey, why was there nothing about this option in the translations?
[Android Q&A, Help & Troubleshooting] Viber Team:
@rodak -

There's no need to be rude - let's keep the discussion civilized please.

Remember that I'm here to listen to users on behalf of the company, and I'm sure there are very few companies in the world (if any) who send representatives to ALL the tech forums in the world just for getting user feedback.

Now for the good news - you'll be glad to hear that after testing this issue on the 4th Galaxy S2, we FINALLY were able to replicate the problem (the WiFi policy option was not shown).

We're not sure exactly what the cause of the problem is, but we assume this is a GUI issue. We're working to fix it right now, and the option will be added to our upcoming new version on Market (for now there's still on exact release date, but I'll keep you posted).
[Android Q&A, Help & Troubleshooting] rodak:
I am not rude. I am born this way and Your changelog does actually sucks.

And I dont think you are here just for us. You are simply here since you know that tech forums provides the best feedback for the developers. You get free test reports from tech intressted users. Totally priceless.

Looking forward to see the fixed release.
[Android Q&A, Help & Troubleshooting] rodak:
I have changed OP and topic so more users will be aware of your work.
[Android Q&A, Help & Troubleshooting] hamidoo:
Count me in too, I cant find this option too, I'm running on CM7
[Android Q&A, Help & Troubleshooting] Viber Team:
Thank you for the report.

Yes - as we mentioned above, we have found the suspected source of the problem, and in our next version (coming to Market soon hopefully) it will be resolved.

I'll appreciate a report back once the new version is available :)
[Android Q&A, Help & Troubleshooting] apmos:
When are you planning to release the new version?

I have big battery problem with wifi being ON all the time.

Uninstalled for now.
[Android Q&A, Help & Troubleshooting] Viber Team:
The fix to this problem has already been implemented in our latest builds of the app (in our company), but the release is pending more fixes and improvements, and will only be released once they are ready as well. This is management decisions, so it the new version with the missing setting might be slightly delayed.

We apologize for the temporary inconvenience, and we thank you for commenting. We'll keep you posted.
[Android Q&A, Help & Troubleshooting] supriano:
Is this already fixed?

Does anyone know if this is already fixed? I have uninstalled Viber for a long time and I'm only installing again when this bug is fixed.

Thanks.
[Android Q&A, Help & Troubleshooting] Viber Team:
The fix to this issue (a button allowing to enable/disable this option) will be included in our upcoming big version 2.2 (coming soon).

We apologize for the delay.
[Android Q&A, Help & Troubleshooting] Gruzilkin:
in the first posts you're saying that this won't be fixed, because not many people complain, so I decided to complain too :)

I noticed that viber was keeping wifi on, but I could live with it, but then I moved to Japan, and I have to use wifi all the time on my phone (with pocket wifi wimax router), and my phone battery can only last about 10 hours, which is a big issue, I can't keep viber running like this, and android's default 15 min timeout after screen off is much better for the battery in my case

I'm saying that there can be some situations when android wifi policy is set for a reason, and anything else will kill battery or ruin something else

maybe current behaviour can be kept default, if switching from 3g to wifi breaks viber, but there should be some sort of notice about it, because I also was resetting my phone couple of times before I understood it was viber

and users should be able to turn it off, even at the cost of breaking viber experience in some situations... it won't hurt texting and making calls I suppose, only incoming calls

if I have to choose between my phone dying in less than 10 hours in idle or not being able to receive viber calls with screen turned off, I'm definitely keeping my battery

I hope there will be a fix soon
[Android Q&A, Help & Troubleshooting] Viber Team:
Hi,

Thanks for your message and concern. As we said later on in the thread, this issue had been discussed in our company and actually it's already been decided to add the WiFi Policy feature.

It will be included in our upcoming big new version Viber 2.2 (available hopefully within the next 2 weeks).

We apologize for the temporary inconvenience :\