[Samsung Epic 4G Touch] churro7:
10:28:54 : Isaiah H has joined this session!

10:28:54 : Connected with Isaiah H. Your Reference Number for this chat session is 3760630.

10:28:54 : Thank you for contacting Sprint. My name is Isaiah H.

10:29:49 : Isaiah H: I am happy to help you.

10:29:59 : Isaiah H: Let me check the details in a few moments.

10:32:09 : Isaiah H: Thank you for your patience, I will have that information shortly.

10:34:19 : Isaiah H: Thanks for waiting.

10:34:44 : Isaiah H: I have checked all the details and your phone supports EVDO Rev

10:34:58 : me: which rev

10:36:09 : Isaiah H: It is Rev a and I checking the details on the Rev b for you.

10:36:14 : me: thank you

10:38:39 : Isaiah H: Thanks for waiting.

10:39:24 : Isaiah H: I have checked the details, it is REV A only as it is the latest available with the devices we offer.

10:41:09 : Isaiah H: The active EVDO Rev version we have as of now are REV 0 and REV A

10:41:45 : me: I see I got this phone because I was told that it supported rev b

10:41:56 : me: which sprint phones support rev b

10:42:29 : Isaiah H: Let me show the details to my Supervisor to further research the issue for you.

10:42:34 : me: ok

10:46:09 : Isaiah H: Thank you for your patience, I will have that information shortly.

10:47:14 : Isaiah H: Thanks for waiting.

10:48:09 : Isaiah H: I have checked and discuss the matter with my supervisor and consult with our technical team, the EVDO Rev B depends on the location, your phone is compatible.

10:48:19 : Isaiah H: I am really sorry for the oversight.

10:48:49 : Isaiah H: All the HTC 's , Samsung and the LG smart phones that comes now are compatible with EVDO Rev B.

10:49:24 : Isaiah H: Please confirm the ZIP as it depends on the speed of 3G network , you get the speed or not.

10:49:56 : me: 93612

10:50:09 : Isaiah H: Thank you.

10:50:14 : Isaiah H: Just a minute please.

10:50:20 : me: are you certain it works on rev B?

10:50:52 : Isaiah H: It is compatible and I need to know the 3G network speed in your area so that I can confirm it.

10:51:06 : me: because when rev b rolls out and my phone cant do it there will be a problem. I want a phone right now that suports rev b not just rev a

10:51:39 : Isaiah H: I can understand that and I assure you that your phone is compatible.

10:53:59 : Isaiah H: Thanks for waiting.

10:54:29 : Isaiah H: I have checked the 3G coverage EVDO home coverage is Rev 0 and A

10:55:00 : Isaiah H: Your phone is compatible with REV B, so you need not to worry and your phone will support the REV B too.

10:56:52 : me: If it does not I will require a trade for an Evo 3d

10:57:54 : Isaiah H: The REV B is not yet enrolled in your area, I assure you that your phone will support it one it is enrolled, I am also adding supportive notes on your account.

10:58:09 : Isaiah H: Be assured, you need not to worry at all.

10:58:24 : Isaiah H: You’ll receive an email transcript of our chat after the session ends.

10:58:34 : Isaiah H: You can have that for any future reference.

11:00:31 : me: OK but if it doesnt I get a replacement evo 3d right?

11:01:19 : Isaiah H: It is compatible, I again assure you that.

11:01:54 : Isaiah H: The replacement can be done in first 30 days and you can get it check at the store for the confirmation if you are still not assure and get it replaced.

11:03:49 : Isaiah H: You have just got the phone and I have already checked and provided you the details that the phone is fully compatible.

11:04:24 : Isaiah H: If you are still not sure, please get it check once again at the store and if you want is HTC EVO 3D, get it replace.

11:05:00 : Isaiah H: I again assure you that the phone is compatible with REV B.

11:05:24 : Isaiah H: Is there anything else I can assist you with ?

11:06:02 : me: my question is when rev b is out and my phone is not compatible, will i get a evo 3d. not beforehand

11:07:14 : Isaiah H: Your phone is compatible as I have checked, so there is no issue that your phone will not support REV B but in any case, the replacement can not be done, if you are not sure, you can get the phone replace now at the Sprint store for no cost.

11:07:29 : Isaiah H: Else, you can get the new phone through upgrade only.

11:07:34 : Isaiah H: There is no replacement in such cases.

11:08:19 : Isaiah H: I have checked the details, it is compatible but you still have doubts, so I will advice you to get it replace now if you want HTC EVO 3D.

11:08:54 : Isaiah H: The replacement is done in the initial days, there is no replacement afterward for the different phone.

But they said I had 30 days so I will take it back for evo 3d on day 29