[Xoom General] Stone 13:
While it's true my face to face dealings were with VZW, understand that VZW is not a hardware company. They neither designed nor mass produced the Xoom. In addition, VZW didn't simply make up the capabilities and functionality of the Xoom, they were told what the product was capable of and given a timeframe when those capabilities would be enabled. Had, Moto told VZW "the Xoom can do this, but we have no idea when", then I can guarantee you VZW would not have included said feature in their advertising campaign, they might not have even accepted the product at all until a more definitive answer could be had. This is known as reducing liability.

To my previous point, who profited the most is of no concern, Moto supplied the product and advised VZW, the reseller that it would include a certain degree of functionality. It did not and does not to this day. If Moto did not know for certain that they could implement a piece of functionality, in this case LTE, then they should not have touted it as a feature to their customers, the resellers.

I've consulted for fortune 5's for almost 20yrs so believe me when I tell you that if Motorola told VZW they "might" be able to implement LTE, then you would not have seen LTE anywhere in VZW's marketing campaign, their legal department would have never allowed it, it's all about risk in the corporate world. VZW is just as unhappy with Moto as alot of us, they just have a more complex symbiotic relationship that required them to continue to do business. I have no such relationship with motorola so I'm exercising my option as a consumer to no longer support them with my dollars.

Grievances are not always an "emotional letting" as you describe, however they can always be interpreted as such by someone who does not share the same viewpoint. Once you labeled my actions as emotional, you no longer had to think critically about my responses.

The grievance here and a valide one, is the failure to deliver what was promised, when it was promised. An example of an emotional response would be screaming at a sales rep in a corp store who can do nothing to help me or to be a little more extreme, bulldozing my tablet on Motorola's front lawn. Neither of those things would have allowed me to achieve my ultimate goal of getting an acceptable resolution to my "grievance" so I took a more logical approach to resolve my conflict.

If VZW CANNOT make the promised updates to my Xoom, then the person who CAN make these updates is responsible no?

I don't have a dog in that race so to speak, but I can understand the viewpoint of those that are unhappy with the situation. I won't just label them as emotional and pass judgement.

Again, google did not manufacture my tablet, motorola did. google did not promise me LTE and then consistenly miss the dates. I didn't see Eric Schmidt up on a podium making excuses and blaming everyone but himself, I saw Sanjay Jha. So to sum it up, neither VZW nor google can solve my tablet issues so who does that leave?

And to answer you last question, I would cease doing business with MS or any other company that failed to meet my expectations, that is the nature of the free market and competition.

I'm sorry you feel like people are throwing a "tantrum", should you ever become a dissatisfied customer, you would not like that label attached to your response methinks.....

Cheers