[Galaxy S II Themes and Apps] nutmegy:
responses from Android Marketplace Helpdesk

Hi there,

Thanks for writing in to me today. I apologize if you're having some download issues with Android Market today. I don't know of any specific issues that may be causing the problems you may be having. Let's do the following troubleshooting steps to fix it:

- Cancel and restart the download(s)

- Reboot your device

- Sign in and out of Google Talk repeatedly to restore connection to our servers:

1. Go to your device’s app launcher, and press the Talk app

2. If you’re already signed into Talk, press Menu, and then touch Sign out

3. Launch Talk again to sign in (if you are unable to sign in, please let me know)

- Clear your Market cache and data (Settings > Applications > Manage applications > All tab > Market > Clear cache and Clear data)

- Ensure there is at least 20MB of free space on your device

- Try your download(s) using both WiFi and network (3G/4G) connections

- Try to initiate your download from the Web (market.android.com) instead of the device

- Confirm that there is strong connectivity on your device, and contact your mobile service provider if you aren't connected

- Uninstall Market updates by visiting:

Settings > Applications > Manage Applications> All tab > Market > Uninstall updates

If none of these steps resolve the issue, please let me know, and I will continue to investigate the problem - any other detail you can provide about the issue and how/when it occurs will be extremely helpful.

Best regards,

Jim

The Android Market Team

Original Message Follows:

------------------------

From:

Subject: Your question about Android Market

Date: Fri, 23 Sep 2011 16:39:19 +0000

>

>

> AutoDetectedBrowser: Google Chrome 14

> AutoDetectedOS: Windows XP

> Description: I have been having issues throughout the day downloading

> apps.. I am unable to download Facebook for android, google maps, and quite

> a large range of others.. it worked the other day but i have had to factory

> reset my phone.. are there any issues at the moment? some apps do

> successfully download

> IIILanguage: en

> IssueType: market_phone_tablet

> Language: en

> android_app_name:

> android_os_device: 2.3.4

> android_os_other:

> device_manufacturer: samsung

> device_manufacturer_other:

> device_model: GT-I9100

> hidden_country: GB

> phone_issue_select: download_problems

>

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Andrew Lewis to Android

show details 7:59 PM (1 hour ago)

I can download some apps fine... But all of a sudden a vast number are suddenly not compatible with my device... I.e. Facebook and google maps. It also states it is incompatible when attempting to download from my desktop.

These apps were compatible yesterday but now they are not.

Nothing has changed on my device

Can you help?

Thanks

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Android Market Support to me

show details 8:19 PM (1 hour ago)

Hello again,

Thanks for writing back. I don't see any reason why those apps would now be showing up as incompatible on your Galaxy. Is this a new Galaxy device for you? I see it being registered with your account today for the first time, but no previous entries for a Galaxy S II device on your nutmegy78@ account. The last device on your account I see before the Galaxy is an HTC HD2.

You mentioned you performed a factory data reset before this issue starting occurring. It's possible something didn't go quite right with that. I recommend you perform a factory reset one more time on your device if possible. Please note that this will reset your device to its original state. While your media content (photos, music, etc.) will not be deleted from the SD card, applications and their related data will be uninstalled.

Before the factory reset, make sure that your contacts are synced to your Google account by logging into Gmail from a computer and verifying if your contacts appear there. If your contacts are not synced, then I recommend updating your sync settings at Settings > Accounts and Sync and choosing either AutoSync or touching the account you would like to sync and choosing "Sync Contacts."

Along with syncing contacts, please back up any important application data and/or settings by navigating to Settings > Privacy and selecting "Back up my data'"and "Automatic restore."

To perform a factory reset:

1) Go to Home > Menu > Settings > Privacy (or Phone storage; depends on the device)

2) Press "Factory data reset"

3) Press "Reset phone" (or "Reset tablet")

After you perform the factory reset, make sure you sign into your device with the same primary Google Account you were using before. If this doesn't resolve the issue, please let me know so I can continue to investigate. Have a great day!

Regards,

Jim

The Android Market Team

Original Message Follows:

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From:

Subject: Re: [#877222970] Your question about Android Market

Date: Fri, 23 Sep 2011 19:59:57 +0100

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Andrew Lewis to Android

show details 9:34 PM (14 minutes ago)

I have used the market yesterday fine with my galaxy s 2 have had for a few months.. I will try again though

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