[Atrix 4G General] dreadlord369:
Alright heres my full story:

When I first called, I was told by AT&T and Motorola customer representatives that once the phone was received by them, it would be shipped back out in two business days. Alright I happily agreed to that and opened an RMA because I needed my phone back as soon as possible. So it was opened and I sent my phone in.

The device was then received on the 4th.

I called in on the 7th to ask if it was shipped, and they said it would actually take 15 business days to ship! I was like what?! I was told two days by the other two representatives. I was then told to call back on a weekday as the repair department was closed.

I called again on the tenth to see the status of the repair and they said it should be shipped 5-7 business days from when the device was received. But I still couldn't talk to the repair department because I had called after they had closed.

I called in the next day, and they said that it would be shipped on the 12th, which was the day after.

I then called in on the 12th to make sure it was shipped, the representative said that the device should have shipped but the online repair status just hadn't updated yet and it should be updated by tonight.

I check today to see if the status has been updated, and guess what, no change, all it says is device received. So I call to make sure the device has shipped. Now I talk to a representative that says that it will actually be shipped on the 16th and he has no idea why the other three representatives said it would be shipped on the 12th. I ask to speak to a supervisor and I get transferred. I asked her why I've been given tons of different (and seemingly wrong) information by different representatives and what is really happening. I tell them that this is getting ridiculous and I have had to reschedule two train tickets and I've lost over $90 dollars because of false information I have received. The supervisor literally is speechless, all she says is please call back Monday.

I call back Monday and they tell me that they have no parts to repair my phone and they have NO phones in stock, new or refurbished, which I found hard to believe.

At this point, I put in a complaint to the BBB. A day after the complaint was filed a phone was shipped to me through overnight shipping and I received it on Thursday.

This phone still had issues. When I would try to connect it to my computer, it would give me an error saying "USB Device Not Recognized" and nothing would show up. I tried all the modes (USB, Phone Portal) and nothing worked. I tried a different wire, same issue. I tried another computer, same issue. I then try a computer with Vista on it (the other two had Windows 7 on them) and it works perfectly. I then try another computer with XP, again shows up fine. I am really confused then. I borrow my friends Atrix and his phone shows up fine on all of the computers. I even tried a Samsung Dart. It showed up instantly. So it looked like the Atrix had an issue connecting to any Windows 7 computer. I take it into an AT&T store and they have the same issue.

I then call Motorola back and tell them what is happening and I also update the BBB complaint. They send me a new phone overnight along with a free HD Multimedia dock and also give me a prepaid envelope to ship the other phone back in once I receive the other one.

I receive the next Atrix (on Atrix number 3 now) and at first it looks like everythings fine. I was about to send the old Atrix back when I noticed something weird. We all know that when the Atrix is restarted the battery level tends to jump around but after a little bit it will return to the original number. Well, this was a little more extreme. Once the phone was restarted, no matter what the original percentage was, it would jump to 100% and stay there and drain like that was the original percentage. What I mean there is that say the phone was originally at 50%. I restart the phone and its now magically at 100%. Well it will drain through normal use to 50% and then the phone will die because the battery is dead. I tried three different batteries, two different chargers, a factory reset and I still had this problem. This was all done while the phone was COMPLETELY stock. No widgets or nothing. I even tried to calibrate the battery and the problem persisted. Well I couldn't have a phone in which the battery percentage could be completely wrong so I called them again and told them the issue.

At this point I am a little impatient, they tell me to send back that phone and they will ship out another atrix and they will also send me a free Laptop Dock. Thats cool and all but I seriously want a fully working phone. Oh and after I sent the one with the battery issue in, I discovered another issue with the Atrix that I was still using (with the USB problem). What happens is that with any phone call over 30 minutes long, the call will randomly drop. At first I thought I was losing service but it also happened in Center City Philadelphia while I had full service. It happened when I called a land line or another cell phone. Hell it happened three times while I was on the phone with AT&T! Again I tried the normal troubleshooting steps, factory reset etc... still happened.

I also told them that too.

So here I am, I am waiting for Atrix number 4 to see if I finally get one without any issues. At this point I called AT&T and told them of the problem, and after a lot of convincing, they are going to send me a Galaxy S2 when it comes out for free. Once I receive it, the Atrix along with the unopened laptop dock and hd dock will be sold.

This is why I will never deal with Motorola again.