[Samsung Epic 4G Touch] dyaga:
this is from samsung..... bla bla bla...

Visitor:

i have spent 10+ hours looking into this as a problem. the epic touch 4g stock works fine. gps etc.. however on any et4g if you go to settings --> locations and security --> and turn on the encrypt phone option it will reboot, encrypt the data and the gps will no longer work.

Visitor:

if i decrypt the phone the gps will resume functioning

Visitor:

however, in light of recent android security issues i must have the ability to encrypt my phone. so i went to sprint and we tested to see if this was just an issue with my phone. it turns out that this happened on all 7 phones we tested

Suzanne: I apologize for the inconvenience this may have caused you .

Suzanne: May I know since when are you experiencing this issue?

Visitor:

this is an easily reproduced problem. and seems to happen on all epic touch 4g phones as far as i can tell

Visitor:

this happened the minute i encrypted the phone.

Suzanne: Would you mind holding 3 minutes while I gather the required information on your request?

Suzanne: Thank you for holding.

Suzanne: Device Encryption is a safe with a security solution that helps protect mobile data without the need to sacrifice speed and functionality. The Samsung Galaxy S II contains powerful encrypted hardware, minimising the use of security software and applying encryption technology to the hardware itself. The incorporated Sybase Afaria Mobile Device Management and Microsoft Exchange ActiveSync complement the encryption support with their own mechanisms to help secure important corporate and personal information

Suzanne: So when you select encrypt device due to security reasons It might be stopping GPS also.

Suzanne: So I request you to please don't select device Encryptionto access GPS.

Visitor:

it does not stop the device from getting my location as long as the option is chosen to use the data network. It does however disable the ability for the gps sat lock. i want to preface that with that the motorola atrix / htc evo's and other sprint branded phones have the encryption option and dont have any issue with getting a sat lock

Suzanne: I will surely pass on this issue to our support team I appreciate you to bringing this issue to our notice.

Suzanne: I can understand your concern.

Suzanne: The phone is designed in such a way that if you select device Encryption it will not allow access GPS.

Visitor:

since this is easy to reproduce is it possible for you to confirm my findings and possibly let me know when a fix could be anticipated

Suzanne: Unfortunately, there is no specific ETA mentioned for the release of the fix at this moment, once the release is official you can find it on Samsung website.

Visitor: i appreciate your comments but i do not believe that this is how the device was designed to work. Is there someone who can call me on this ? i just need to get a good idea if this is a bug or if you guys intend to fix.

Suzanne: I am sorry to inform you we are not having the access to call to customers. However, you can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7. You will need to registered to avail 24x 7 service.

Visitor: ok, i will give it a try

AND SO MY JOURNEY BEGINS....