[LG Optimus 2x] XT69:
I just thought I should share my experience with LG support :)

So, first of all, I live in Slovakia, and bought my Optimus 2x unbranded from official Slovakian distribution. My first unit had a faulty pixel, so it didn't start well for me. I had to ask for a new one, and then I also got it, which also had a faulty pixel, just at an other place. Then I didn't care, I just wanted to use it, I waited so much to have it. And for the first weeks everything was just fine... Then the problems had started...

I had the usual problems like everyone, had a restart once a week, some lag after 20-30 hours of uptime, some BSOD... however the latest firmware v10d with 725bb was much better, but still had all of the problems.

So I thought the time has come to do something. First of all I wrote to the shop where I bought the device, I atached a 670 words long file with the bugs and other stuff related with my phone, and also how it does them, and what's the workaround for it... I asked for full refund, or some kind of advice or solution to my problems.

Their answer was, that they can't help, I have to send it for repair, but I knew that all the devices are faulty, and it won't help if I just send it back... so I went to the LG website...

I have written my little story on the support page to the bugreports part, also attached that long buglist, and asked for solution... I also told that I feel let down, and I want back my money, and I don't want an LG phone in my life again. I also asked if I should take this matter further, to take same legal actions.

The lady, that replied was really kind. She told me, that the only way I can get back my money, is to write a formal complaint, and this way we can leave out the repair service and also the shop. She told, what I have written before will be enough, I just have to add my imei, s/n, date&shop I bought from. So I added this information in the next mail.

She then replied, that now I only have to wait, she passes forward my mather to the section where the complaints are discussed, and they will call me back. I was a little sceptical, but I thought anything can be better than this situation, so I waited.

The next day, in the morning they were calling from the Czech LG (they are also the suppliers for the Slovak market), and asked if I was comfortable with a full refund. I said hell yeah, so he gave me further instructions. He told me that I have to send it back to the shop, where they have to send it forward to the repair service, where they will have my imei, and according to that they won't repair it, but organise the papers for my refund.

So I contacted the shop, I sent them everything about my discussions with LG, then I have sent them the phone. They have then sent it forward, after that there was 3-4 days of silence. Then suddenly, two days ago they contacted me, that the phone came back to them from the repair center. They were told by the service, that they don't have the needed parts for the phone, so I can get a full refund. I asked them when?

The last thing I was told, that they are sending back the unit to LG, and my money should be on my bank account by next Tuesday. So I'm getting back my 450€ and right after that buying the SGS2 for 448€ :) I don't want to wait for the Nexus Prime, it also will be much more expensive, and SGS2 proved lot, that it is a monster of a phone, it will just do the job for me :)

It is a happy ending for me, and the whole process went through in about a 3 weeks time (but the main discussion with LG, and the opportunity for a refund was given after 3 days, after 4-5 emails and a phone call), the most of the time took the sending process... Slovakian post offices aren't the fastest, but at least they are cheap :)

I know that this is a long story, but it is worth reading! Don't be shy guys, just complain and complain! Don't let LG steal your money! You can see, there's a way to win over them, and you don't have to sell your phones on the cheap! Keep it up guys, I hope you can learn from my story, and that your stories also will have a happy ending!

I'm leaving the topic! Have a nice day :)