yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] knoxploration:
Imagine placing the TF dock in a vice (ouch) with the front and rear of the dock against the jaws of the vice, protected by a sheet of cardboard. Tighten the vice, the crushing forces will cause flex in the case. The point of least resistance is where the compressive force will be dissipated.

The exact same force could happen in a delivery truck with the TF package placed on its side and something heavy placed on top of it, or with the box lying flat, but a heavy adjacent box sliding and hitting it on acceleration / braking / cornering. the cardboard box would absorb any scratches etc. but might not absorb the crush forces.

I think this is far more likely than a tech who opens and closes thse things all day long making an idiot mistake like levering at the weakest point on the entire case, particularly when that tech knows precisely where all the latches are, and where / how much pressure to apply (and frankly, most likely has a jig designed to open the case for him without using separate tools.)
[Eee Pad Transformer General] 917:
Sony quoted me for 300€ on a 150€ lens :) and I still had to pay the costs for shipping back and forth + reviewing (40€). Just saying that costs for repairing stuff is a lot more expensive than the product itself.
[Eee Pad Transformer General] grenademasta:
*Latest update

I got an email from ASUS saying that FedEx damaged my dock during transit LOL!

It first went from YOU sent in a damaged dock so pay $40 for parts and $65 for labor by a certain date.

I send them pictures of my perfect condition dock to them by email then the finger pointing now goes to FedEx.

If it really was damaged by FedEx wouldn't the professional response from ASUS be "your dock was damaged from transit, please submit a claim with FedEx"?

You would expect someone at the repair facility who has access to a digital camera and took a picture of my damaged dock to take just ONE more picture of a damaged box as proof. Of course that wouldn't happen because that would make too much sense and of course there wasn't damage on the box.
[Eee Pad Transformer General] Tubular:
Again with this shipping impact damage nonsense?

This isn't the first time someone has called foul on their perfect condition item that was sent in and supposedly arrived damaged and Asus doesn't even try to contest it anymore.

Your crush theory is so awkward and such nonsense. Are you at all aware of crush ratings for cardboard boxes? The boxes remain stiff and if the amount of pressure you're talking about is applied such that the unit is crushed, that box is

totaled

. There's no way the unit could be crushed unless the sides of the box put pressure on the unit. If the OP used sufficient packing material that would compress when the box pushes in and it would mitigate the damage, certainly not to the level the OP is showing. Barring the box itself contacting the unit, there's no way a crush would occur.

So what we're at is this ridiculous theory where apparently the service center techs are infallible and instead, the postal service or carriers who have been doing this far longer than Asus has been working on Transformer Docks are stacking these boxes in the trucks in such a manner that a 200lb box falls on a dock box on its side? And this happens in carrier trucks which have shelves designed specifically to mitigate damage caused by stacking? Have you ever looked inside of a UPS or Fedex truck? Go take a look and tell me how a heavy box falls on the side of a dock box. And this also happens for Transformer docks only?

And again this is totally ignoring that your theory is based on an event which is entirely random. By your nonsense theory it's the carrier or the OP which places the unit in the box and the box in the truck and the truck on the route in a similar or exactly identical manner to cause a similar or exactly identical damage in a similar or exactly identical location on the dock. :rolleyes: In order for your crush to occur, the conditions have to be met. Four or more persons on this forum have dealt with this issue already, the probability of your crush theory occurring multiple times is laughable. All of this equates to such a statistical improbability that you're better off suggesting the Loch Ness monster crushed it and warped it to the OP.

The more plausible explanation is not the random event, it's the fixed factor; the service center. That's the only factor between multiple incidents that isn't changing. It's obvious they're attempting to open the cases at this junction and causing damage to the unit. End of story.
[Eee Pad Transformer General] knoxploration:
Ah, the ignore button. Most useful tool on the site.
[Eee Pad Transformer General] ryan stewart:
Ah, thanks, adding you now :D

Seriously though, if its impact damage it wouldnt be from shipping unless he just put the transformer in a box and used no packing materials whatsoever. That kind of damage appears fare more direct than could happen through inches of packing materials, especially not without some obvious damage that would cause a refusal of shipment.

Ive seen plenty in my time selling wholesale electronics. Once I had to dispute UPS over a $6000 monitor, they claimed it was improperly packed but it came in the crate from sony. The issue was the corner of the crate was gone (along with two inches of monitor). Unlike this repair center instead of blaming the us the receiver immediately refused shipment and they had to return it and cover it.

Unfortuantely the OP will have to fight with the repair center on this because FedEx is going to want some evidence since the package arrived and they apparently cant provide any since they didnt save this box that, according to you, should probably look like it got mauled by a liger.
[Eee Pad Transformer General] evensen007:
As opposed to you, the most useless tool on the site. It is so painfully obvious that these recurring broken docks are not shipping damage. Do you have stock in that grapevine repair facility?
[Eee Pad Transformer General] knoxploration:
I've yet to see the OP state what packing materials he used.
[Eee Pad Transformer General] Tubular:
Most useful when you can't muster up a response after proposing a nonsense theory that holds as much water as a soggy paper bag. :rolleyes:
[Eee Pad Transformer General] grenademasta:
From what I recall, I wrapped the keyboard completely twice with bubble wrap. Then wrapped it with at least 4 feet of paperbag material (15inch wide) material and placed it on a one inch foam material on the bottom and crumbled paperbag material on top of the box before I closed and taped it.

Well it "could" be damaged in transit, but I would support that theory if they took a picture of the damaged package or first said "your package and dock was damaged from shipping". Note, they first said that I sent them a damaged dock. They ONLY said FedEx damaged it

AFTER

I emailed them pics of the dock the day I shipped it.

Asus wants me to make a claim with FedEx so it seems that is my only option now. You can bet this will impact my buying decisions regarding ASUS in the future (this coming someone who built my last several gaming computers).
[Eee Pad Transformer General] captmiddy:
Read the first page, last post. He mentions bubble wrap and paper.

---------- Post added at 05:03 PM ---------- Previous post was at 04:58 PM ----------

I thought that they were shipping people labels to ship these to them at their expense not yours. If they are sending labels and therefore paying for the shipping, then you can not file a claim. ASUS would hold the responsibility for both insuring the product at their choice or not insuring it and taking the chance, but as soon as you put it in a properly packaged box and shipped it they owned it. The material cost for the dock is obviously under $100 since it has been sold for that price by some companies and you know they aren't losing money, so if ASUS put in a claim (and had evidence to back it up) then they could recover the actual cost to replace the unit for you.

Also by signing for the package and no declaring damage up front, FEDEX is likely to tell them to go away. I wish you luck on getting this sorted.
[Eee Pad Transformer General] grenademasta:
They first told me to ship it to them at my own cost. When I told them why I would have to pay out of my pocket for their known battery drainage issue defect (updates didn't fix/BK50 series), they sent me a FedEx prepaid label. The label had a $0000150 on it so I'm hoping it means that it was insured up to $150. Of course I paid more than $150 when I bought it at Newegg with tax and shipping ($167.35). I'll see how it goes since I have never made a claim with FedEx or any other carrier for damages during transit.
[Eee Pad Transformer General] Tubular:
Why would you have to file a claim? You didn't pay for it and send it yourself, you packed it but you sent it using their prepaid label.

I could understand if you chose your own method of shipping and paid for it yourself but most companies are clear, if you use their label and their preferred return service any loss or damage is covered by them. They paid for the label, they should be the ones doing the claim.

The whole thing is suspect and it reeks. Not disclosing that FedEx damaged it until you pressed them at which point they blame FedEx. Signing for the package without inspecting for damage first, it's all a load of crap on their part. This is shoddy service and it's embarassing.

There's no way that the item could have been damaged with the amount of packing you put in there. It's a total lie. This coupled with the pattern of damage we've seen from other members who present an exact or similar damage in the same region leads me to believe this is damage from Asus, not from shipping.

Personally I wouldn't even file a claim, I'd sue. :rolleyes:
[Eee Pad Transformer General] tekkitan:
Sue for $150? Well... this is America I guess...
[Eee Pad Transformer General] Tubular:
It was a joke. Didn't see the rollie eyes? :rolleyes:

Seriously though he could sue in small claims court. Wouldn't even need a lawyer for that. Might be worth it because Asus intends on dragging him through the claims process which might be just as long as the carrier needs to investigate the damage claim.

In which case they'll probably take one look and throw the claim back into the face of Asus for lying about shipping damage. I'm assuming by now the carriers have experience enough to know what is and isn't shipping damage, this isn't going to pass and they're going to know it's not shipping damage the minute they look at the pictures.
[Eee Pad Transformer General] grenademasta:
Thanks for everyones comments here. Looks like they are holding my damaged tablet hostage. If I did sue, I wouldn't sue for the money ($150), it would be for the principle only. If I did sue and won any $$$, I WOULD give my entire settlement to the Devs here in the XDA forums as they do one hell of a job making our Android products even better. Apparently ASUS feels PR has nothing to do with their business model. As the owner of an ASUS motherboard, video card, laptop, tablet, and damaged dock (not currently in my possession) you can bet there will no longer be ANY future ASUS product purchases by me.

Also, despite an earlier email from an Asus employee Megan that she WILL get my dock fixed, I got "dock blocked" and was emailed a few days later told by another employee Aaron to go file a claim with FedEx. Btw, wouldn't I need the original "damaged" packaging or at least a photo of that damaged package to make a claim with FedEx? I would love to give the FedEx fraud investigators an earful as I feel FedEx is another victim of ASUS just like me.

Email I got from Megan:

"Thank you for responding and providing the information regarding the condition of the unit before you shipped it in for service. I was notifying you based on notice I received from the repair center that the unit arrived w/ damage. We will do some research on this matter and address it w/ the repair facility. I will make sure the unit is repaired under warranty and returned to you ASAP. Please let me know if you have any further questions and my apologies for the inconvenience.

Best regards,

Megan

ASUS "

A few days later I get an email from Aaron:

"Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. Unfortunately the standard warranty doesn't cover damages during the shipping. In the meantime I would suggest you to contact FedEx to file a claim for the compensation. Please let me know if you have any questions.

Thank you,

Aaron

ASUS Product Support Team "

I did find a few other posters that got this same "damage" and "charge for repair" scam going on in the ASUS Grapevine Texas repair facility. Scroll down through pages 10-11 of this link below.

http://xdaforums.com/showthread.php?t=1139114&highlight=rma&page=10
[Eee Pad Transformer General] Tubular:
I hate to do this because he never said I could but if you're absolutely out of options you should contact (PM) Gary Keys on this board. Not sure if he has the time to respond or the capability because I'm recommending him without his permission.

There's a possibility the two messages might be a mix up (the boy may have sent it before he realized the girl did).

I had an issue with my returned unit once and Mr. Keys was able to handle my problem by referring me to someone at Asus. It took a while, weeks of communication but he never left me hanging. Your resolution might be quicker because it's cut and dried, obvious. The person I was referred to at Asus HQ and Mr. Keys did a bang up job and handled my issue perfectly the way it should have been handled in the beginning. I have tons of respect for the rep he referred me to and Mr. Keys himself.

Might want to give it a try, YMMV.
[Eee Pad Transformer General] CopyCat73:
Did you cc her and that other guy together? I'm getting the impression (from my 7 week ordeal with a dock rma) that their internal communication is seriously screwed.. My dock was already at asus under written promise that it would be fixed under warranty, when another guy mailed me with an invoice.. I just sent him and the other 3 colleagues he had in cc the email correspondence I had. a few hours later they finally went on fixing the dock...
[Eee Pad Transformer General] grenademasta:
They are sending my damaged dock (unrepaired/still with drainage issue) back to me and gave me a tracking number on another email. My status on the RMA never showed repaired. So much for Megan's "I will make sure the unit is repaired under warranty and returned to you ASAP".

Keep in mind Aaron was the one that emailed me to file a claim with FedEx for damaging my dock. He also seems the LEAST helpful. No they were not CC'd as I got a different email from a total of three people: Megan, Aaron, and Martin. Its ok, I already filed a claim with the BBB and boy do they have a ton of complaints on ASUS repair/warranty!

Here is the email they sent me today:

Thank you for your response and I do apologize for your inconvenience. The unit will be shipped back to you shortly.

Thank you,

Aaron L

ASUS Product Support Team
[Eee Pad Transformer General] TheCougar:
Do a single e-mail to both Aaron and Megan asking them which one you should be communicating with (this will get them on the same page). Include Aaron's and Megan's last e-mails in that e-mail and ask if your dock is being returned to you repaired or unrepaired. State that if it is being returned unrepaired that you are fine with this as long as there is a check for the total cost of purchasing a new dock also included. Just leave it simple like that and wait for a reply. More than likely that will get you in a more comprehensible direction.

Like others have said, they are responsible for the fedex damage claim, not you. Not only are they the receivers, but they also paid for the shipping label. If they decided to throw out the box, and any proof of shipping damage they are the ones at fault and will need to handle the costs associated with that mistake. But I suspect getting Megan and Aaron on the same page will do a lot for you in getting it all resolved.
[Eee Pad Transformer General] bedoig:
I'm not going to weigh in on what's going on in this particular situation, but having worked for a major shipping company I can tell you firsthand that the situation knox was describing is extremely possible, if not likely.

The truck that delivers an item to your door might have shelves, but the truck that hauls the package from one metro area to another does not. I loaded these trucks. They are nothing more than an empty trailer and packages are thrown, crammed, and wedged in. Ideally, you're supposed to build "walls" of packages from the front of the trailer to the rear. The wall should distribute the total weight evenly among all packages. Ha, right. Shipping charges are low because they work in extremely high volume with minimal labor. The pace that packages come into the truck doesn't leave time to think about a good way to place each package. Throw, cram, wedge, and hope you don't get injured during the day. Good old college jobs.
[Eee Pad Transformer General] grenademasta:
I'm not totally dismissing their claim that it might have been damaged in shipping. It would help support their claim (after first blaming me for sending in a damaged dock and only blaming FedEx after seeing pics of my dock without damage) if they kept the damaged package or even took a digital picture of it, which they didn't.

---------- Post added at 09:57 PM ---------- Previous post was at 09:46 PM ----------

I think Aaron (the guy who said make a claim with FedEx) had no clue ASUS sent me the prepaid FedEx shipping label to ship the dock to them in the first placel. I did send an email to Aaron yesterday with Megan's email saying that she WOULD have my damaged dock fixed. Of course that promise was either a LIE or not honored based on them sending my unrepaired (physical damage and battery drainage defect still there) dock back to me. My tracking number says I will get my dock on 9/20 Tues.
[Eee Pad Transformer General] Bob Smith42:
Wow, this sounds like bad news for many.

The Texas repair center sounds like it has a few very unprofessional personnel or management. I also would start CC'ing copies of correspondence to more people. I might contact ASUS corporate headquarters with a complaint about the Texas repair center, and make sure ASUS HQ knows who is giving out wrong info - if it is wrong.

Keep a paper trail, both for yourself and in case you need to *publish* your results to some news outlets, reseller reviews, etc. There are lots of people interested in getting their computers repaired and ASUS should care about a good reputation. It helps to point out you corresponded with ASUS HQ and they did/or/did not help.

Good luck.
[Eee Pad Transformer General] Tubular:
Fair enough, I addressed this though by specifically bringing up other "issues" with this theory.

In addition, even if squashed the box should have been totaled to the point where they should not have signed for it and the unit should have been totaled too. Look, if so much pressure is being put on it akin to placing the unit into a VICE, the plastic bezel or the screen or the glass should break first before the metal bends. And I find it odd that the bends occur in this spot and nowhere else. Even if statistically it is possible for this damage to happen because every shipping center tosses their boxes, why is the damage only occuring on one spot on one side? That's not explainable and that's statistically rare. There are six sides and numerous ways to throw the box, I find it hard to believe only one side and one spot is always affected on the dock.

This is on top of the fact that the OP used generous amounts of packaging. There's just no way, this isnt the first person either. Numerous people have reported this issue on this exact spot, and many others have reported at least one bent edge of the bezel on both docks and tablets. This leads me to believe they bend them by accident while prying them open and the ones which are dismissable are sent back quietly while the ones they know are seriously messed up will be flagged as "Arrived Damaged".

Still doesn't change these facts either:

1. Bad communication. The left hand doesn't know what the right hand is doing at Asus.

2. They paid for the label. They need to make the claim.

3. They signed for the package, they assume responsibility.

If there was an issue with the package they should have rejected it, signing assumes responsibility.
[Samsung Infuse 4G] 1987dram:
I was just wondering about the speed of development of the Infuse Roms? And i mean no offence to the developers here because I know you all work very hard for us and there is some awesome roms here. Its just that i come from the HTC HD2 (one of the best phones ever made) forum and there is a new ROM or a Rom update like every day and for a flash addict "like me" thats great! So I was was wondering is it because the Infuse is just not that popular or is it that its new technology or? Do we think it will pickup when they release Ginger bread or? And Thank You for your hard work!!:D
[Samsung Infuse 4G] Dani897:
not too fast right now, i mean not on the infuse rom front. we are dealing with outdated software and honestly a kinda shotty gb kernel for a rogers phone. i think the infuse is not that popular with the elite devs who already worked on the galaxy s and want something new. we still have some great skill with a cm7 bringup that is as functional as any phone with our bluetooth chip. the amazing thing about it is that it is almost all done by one dev. the cm team isnt woring on it as far as i know.

fortunately if you are a rom junkie the same dev that brought us cm7 also brought us "galaxy helraiser which is a collection of libraries and a few other files (camera app, modem, busybox, kernel) that allows the use of i9000 firmware to run on the infuse with the infuse kernel and modem.bin.

with hellraiser you can sift through the vibrant, i9000 and captivate sections looking for hoards of i9000 gb based roms to flash.
[Samsung Infuse 4G] 1987dram:
Thank You for the quick reply it helped alot. You brought up one other thing I have a question about "modem.bin" what is it and what does it do? Didn't deal with that with the HD2
[Samsung Infuse 4G] Dani897:
cell radio firmware. it may effect battery life, reception, dataspeeds and other things, right now there is only a few versions and there isnt much difference. but an i9000 modem.bin is for a different radio, it wont work. much like the i9000 kernel wont support the infuse hardware and the libs wont communicate with the infuse kernel and hardware.
[Samsung Infuse 4G] Entropy512:
In the world of Qualcomm-based HTC phones, modem.bin is the "radio".
[Samsung Infuse 4G] The_Zodiac:
HTC HD2 (one of the best phones ever made)

hahaahahahahahahaahahahahahahahahahahahahahaha

i used to work at tmobile, 3 of 5 sold had problems. i wouldn't take one for free

i will admit there are less roms available for this then some of the other phones ive owned
[Samsung Infuse 4G] hegemytouch:
Idk man the htc hd2 is a great phone...thats the only phone i ever bought straight out no contract...i had to call so many tmobiles because everyone was sold out...
[Samsung Infuse 4G] MikeyMike01:
It's likely only going to slow down from here. Maybe a temporary bump with official GB.

Sent from my SGH-I997
[Samsung Infuse 4G] Dani897:
im interested to see what adam outler brings to the table.
[Samsung Infuse 4G] apallohadas:
I agree. I'm on ATT and I even used an HD2 for a very long time. Good solid phone with an equally solid performance.
[Samsung Infuse 4G] 1987dram:
I didn't get mine from t mobile I got it from over seas and never had a problem with it. And a phone that can run almost any operating system that's a good phone in my book.
[Samsung Infuse 4G] 1987dram:
MikeyMike Were you working on a MIUI rom?
[Samsung Infuse 4G] The_Zodiac:
ah that might change things then but i kid you not when i worked their people came in with problem ones constantly.