[T-Mobile myTouch 4G Slide] Blue6IX:
Yea, I was definitely cranky a little while ago.

I got myself together and went to the nearest T-Mo store. I dealt with a rep who helped me to the limit of his clearance/ability, which is all I can ask for from that point of contact.

I was obviously irate and aggravated, but made sure to be as polite as possible and explain my issue as completely as I could. The last time I went through all this I had them put in a notation on my account that I am documenting this harassment so that if it hits the point that I have to switch I will be contesting any attempt at charging an early termination fee, and is something I mention on every audio recorded conversation with them now.

I am really trying to make this work, and making every attempt at being as patient as possible, but the time between when I first posted about this and now there have been a bunch of calls from them I haven't mentioned here. My first posting about this was August 31st, and here I am in the beginning of February STILL having to call customer service and telling them not to call me.

I have incoming calls blocked on my phone number with them, the only people who can get through ARE T-Mobile. There should be multiple notations on my account about not calling me. My account has been in good standing since I started it - always paid in full and on time. Always for more then what's needed so i'm ahead of my bill. I've brought other people into T-Mobile who have switched based on what they've seen me do with this device - and this is documented too through refer a friend.

Given all that, that should make me an ideal customer that they want to keep happy. I can't figure out why they are trying their hardest to make me hate them, but it's working. I don't hesitate to speak good about companies that deserve it - be it through exceptional products, or service, or whatever... and i'm hesitant to speak ill on companies in general unless they do something really bad.

For me to have come back here and dug up this post earlier while I was all groggy and waking up from their intrusion, i'm hitting the point of writing T-Mo off as a loss, as posting all my little problems along the way was a triviality I didn't indulge in.

By the time I do hit retentions, I doubt there's gonna be anything they can do for me to keep me with their service. I'm not gonna ask to be bumped to retentions, they'll send me there if they push me to the point of switching. By that time I will have a very well documented list of grievances with the dates, times and names of all people i've talked to and everything that was supposed to be done.

After 6 months I expect to be able to sleep when I need it (which happens to be during 'normal' business hours) and not be bothered by my carrier, whom i've repeatedly explained to why they shouldn't be calling me at that time. If they're going to make it harder for me to earn the money to pay them for their service, i'll find someone who isn't going to place that burden on my life.

I dunno - sorry for the rant, just needed to vent a bit before calling customer service this time to sort it out again. I just got in from the store, i'm going to relax and take a wander around the woods where I took the pictures in the picture thread and see about doing some more work on that for a bit. It's about the same time of day I took them before. Then i'll come back and call customer service.

I took off for the night tonight, I rarely do so it's no problem, but by the time I got in to work tonight i'd be so wound up I wouldn't be productive. Instead i've got like 30 hours left in a forum project i've been working on for here, so i'll ignore the world and do that with my time instead. I'll feel a lot better channeling all my frustration into the energy to do something positive...see if I can drag something worthwhile out of this.

Edit:

And to be fair here, it's the phone calls that are the source of my aggravation. Signal is great, I get good reception all over the place and the network itself is awesome.

I also have no issues with billing or anything like that, it's just these random calls that are getting to me.