[Motorola Photon 4G] dsims7_2000:
Screw it, see my conversation with Sprint below. BUT...........do not immediately go screaming (Like I did) at Sprint. All stores and their employees are different. Ask nicely and you may not have to go where I did. Good Luck!

Dear David Sims,

Thank you for contacting Sprint. I will be happy to assist you with

your account. I attempted to contact you on 08/26/2011. Due to the

urgency of your issue, we have an escalated path for you to reach us

upon callback. You may call us back at 1-877-544-4076. When you reach

the menu options, please select option 8. As this is an escalated path,

there will be no option for option 8 on the recording. You will be

connected with our department directly. Our hours of operation are

Monday thru Saturday from 9am to 11pm Eastern Time.

Thank you for being a Sprint Premier customer. We value your business

and appreciate your loyalty. Visit Sprint.com/mysprint if we can be of

further assistance.

Sincerely,

Addie C.

Sprint

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Original Message Follows:

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OK, I will attempt this ONE more time!! I was NOT returning the phone, I

just wanted a WORKING phone. That's all I wanted. It was clear to the 2

technicans that looked at it, and it was clear manager the phone was

missing this button. Additionally, this is SUPPOSED to be "Sprint's

Flagship" phone. It was released August 1, 2011. The 30-day Risk-Free

Guarantee should have never been a question as it's impossible for me to

have owned this phone for more than 23 days. Next on this, I pay for

insurance & equiptment repair to cover this, so it should not matter if

I owned the device 2 days or 50 years. I was told by the Manager it was

clearly physical damage. I asked her and her 2 technicans to show me ONE

mark on that phone? After an hour, the phone was replaced.

Next, lets go back to my bill. CDMA Phones (Sprint and Verzion) do NOT

work in Europe (well until this phone. AT&T and T-Mobile work globally

as they are GSM), If you looked at my account as you stated, you can see

that 1. I do not have International dialing on my account nor did I

enable it. Therefore it is impossible for me to make and International

call. Secondly, in order for me to use THIS phone outside the US, I have

to call Sprint to enable me in whatever country I am traveling to,

therefore I could not have made those +44 (which is the UK by the way!)

calls. I think we can both agree this HAD to be an incoming call (like

all the rest of them!) In the last year this has not been on my bill!

Lastly, since I'm here, If you look at the attached invoice, my upgrade

is $0.00. If I look at my current bill, it $19.08!!! Therefore, that

charge should be removed from my bill!

Thank You for your understand.

On Wed, Aug 24, 2011 at 1:39 PM, Sprint Customer Solutions

ecare1@cc.sprintpcs.com <ecare1@cc.sprintpcs.com> wrote:

Dear David Sims,

Thank you for contacting Sprint. I apologize for the inconvenience

that

you have experienced.

As per your account, I can see that your phone is under 30 days return

policy. The Sprint 30-Day Risk-Free Guarantee allows you to return a

like-new phone to the point of purchase.

If you will opt for the different phone, your account will be charged

for the $35.00 for restocking fee.

Also, I can understand that your account is charged for the

International long distance calling. Let me explain that what is the

difference between International long distance and the International

roaming.

1- International long distance (ILD) is defined as making a call from

the United States to other countries in the world.

2- International roaming (IR) is defined as traveling to countries

outside of the United States, U.S. Virgin Islands, and Puerto Rico.

So, these charges are valid on your account. So, due to system

restriction, we are unable to apply the credit on your account.

We value your business and appreciate the opportunity to answer your

questions.

Sincerely,

Cheryl B.

Sprint

Get the best value for your money & exercise your freedom

to change plans anytime without penalties - we promise!

www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,

right at your fingertips -- take a tour and sign up today!

www.sprint.com/mysprint

Original Message Follows:

------------------------

========================================================================

Name: David Sims

Form: Ask A Question Learn OR Feedback and Suggestions - Learn

Topic: Equipment

Contact Number: 201-681-5429

========================================================================

Original Question:

Question: I have Motorola Photon 4G, somehow, the power on/off button

fell out. I took the phone to Garden State Plaza in New Jersey. At

first, she asked if I had the phone for 30 days or longer. As a

manager,

I felt she should have known this as Sprint did not release the phone

until August 1st. She then asked where I got it, I told her that and

she

told me I had to take it back there. 1. As the phone is almost new I

should be able to replace it at ANY Sprint store I choose. 2. I go back

to where I got it (Same Mall, different store), Im told I cannot

replace

it without the box? 3. I have insurancce on the phone? I'm getting

mixed

answers everyone. I spent $500+ 2 weeks ago, I would like a WORKING

phone!

========================================================================

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Additional Data

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SUB Topic : Insurance

Current Customer ?: Yes

Email Address: davidksims@gmail.com

Address:

City:

State: PA

Zip: 16121