yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] amoore444:
Hi, you have any luck with your soft brick, If so how did you do it
[HTC EVO 3D] mikehan:
I have tried every possible ways to solve the problem, but it still can't work.

So I have to send back to the factory, maybe they can repair it.

Thank you all for your detail replies.
[HTC EVO 3D] stevenchew:
Thanks mikehan is work to me......
[HTC EVO 3D] xeagle24:
hello, I have my evo 3d in the same, black screen with "htc" on the center and exclamation simbols in the corners, ibwas taking photos and the phone restart by itself, and then start to loop in htc white screen, the when I tryed to flash the Rom again from bootloader, always says error, with anny Rom, then I tryed to flash an ruu and send me an error massage never pass from "writing hboot" and I can't get in the bootloader, just stays in that screen... What can I do? thanx
[Samsung Infuse 4G] tyshemi:
Go look in general I made new thread works for gb.

infuse.....infused.......infusion.......
[Samsung Infuse 4G] MisterEdF:
Like I said, I tried EVERY TRICK I found posted online including those that you have posted today and in the past. GPS (and compass for that matter) just won't work under any GB ROM.

I keep going back to Froyo and every time I find a new fix or trick or mod or hack posted I reload another GB ROM and it still never works.

So I go back to Froyo and everything is fine again. I just don't understand it. It's always the same problem. It finds 1-6 or so sats and never locks on any. Under FROYO I always get 10 or 11 sats and they lock right in.

I test it under a clear sky in the same spot all the time. With Froyo I can lock on 5 or 6 sats in my house.

No wonder the iPhone sells so well. Like it or not, it always just works. The GPS & Compass was flawless on my IP4. All this hassle makes me sorry I sold it. The GPS & Compass is very important to to my work.
[7 Mozart General] kkcheong:
UPDATED:-

A lot of member found that software fix is working. Please read throught the thread.

I found out that a lot of people using Mozart have this problem. And many blame this on software.

But its not. Its hardware problem. I create this thread to solve this once and for all. If your screen is unresponsive after wakeup from sleep, its HTC LCD touch screen problem. Send it back to HTC.

It happened to my HTC Mozart too. I send it back and I got a new HTC Mozart. The screen is super reponsive.
[7 Mozart General] PsyCLown89:
My Mozart is fine, push the power button and immediatly as the screen lights up slide my finger upwards and it unlocked perfectly and responds normally :)

Although I have had it where I unlock the device and something happens and then the screen doesn't respond. I then just lock it, unlock it and its fine. I say something happens as I really dunno what happens and can't really remember but it was not just a wake up from sleep thing.

That has only happened twice or so.
[7 Mozart General] illi:
Thanks KK. I too thought it was software problem. Will send my device to service center after the festive holidays.
[7 Mozart General] kearnychan:
i think this is software .Forum in China, many people brush t-mobile's rom, this is no problem .and you can set a screen password key,This problem will be much better

Microsoft officials have told htc this problem
[7 Mozart General] Ouykung:
it's a software problem confirm

when you send it back theyll just ship you back a new calibrated screen mozart with the same hardware, becaue when i broungt my mozart to a htc service center in thailand they told me that the factory rom is defected and need to be calibrated, so i let them calibrate the screen for me. After half an hour i got my phone back with super responsive screen. no more lockscreen lag or slide to answer/endcall problem

edt*

some of my friends fixed it by flashinh a new rom
[7 Mozart General] Necroman_AI:
I had an HTC 7 Mozart from T-Mobile DE but it kept restarting itself with T-Mobile ROM or with Europe ROM. So i send it to HTC for repair. They sent me a new Mozart with the latest T-Mobile ROM and i even upgraded the HTC Update in Zune but the left side of screen is unresponsive and it affects all the screen to. I then flashed the Europe ROM, even updated to Mango RTM, made a reset, but the problem remains and i'm going to have to send it to HTC again.

If its a bad screen calibration or not, its HTC fault and hardware fault, not software. I haven't been able to solve this with any ROM or software upgrade or reset. It's definatly a hardware/HTC issue.
[7 Mozart General] mariu$:
op you are wrong

how is it a hardware problem if its solved after flashing the stock rom back on?

it happened 2 times on mine with debranded roms

and dissapeared each time after flashing tmo_de back on

now im on official tmo_de nodo, if it returns, i will probably sell it
[7 Mozart General] Algatux:
Hi! I think u are right, so I'm trying to find an unbranded rom for my phone that is compatible with Italy.

Can u help me to find one ?
[7 Mozart General] d.cortez:
it was a hardware issue for my device... they replaced the LCD and i have not had any problems. my only beef is that i had to send mine back to Australia for repair; it took 6 months before my device was returned to me!
[7 Mozart General] Necroman_AI:
Maybe it has to do with some devices, but i received my HTC Mozart from Tmob de with nodo with this issue. I unbranded to an Europe rom and the problem remained. I even went to Mango RTM and the problem is always there.

Lastly so i can send the phone to Tmob de again and use the warranty i reflashed to latest tmob de ROM (1.32) and checked: the problem is there. I even got the HTC update on Zune but nothing solved my problem.

So my issue is definitely a hardware problem... This is a new device HTC send me, because the 1st one kept restarting, this one has the touch screen problem and i hope the 3rd one will be ok!!

I have 2 major issues about HTC support care:

1- If i bought a phone on Germany i cant use the warranty in Portugal - it has to be on Germany! This is very annoying

2- Since the launch, none of the HTC phones with WP7 can send nor receive MMS messages on TMN network from Portugal. Other networks work fine, and other WP7 phones also work fine. This has something to do with a bad configuration that HTC Connection Setup makes on the phone for the TMN network. They know this issue since day one and almost a year later they haven't been able to solve it, despite several updates the HTC Connection Setup had!! Incredible!
[7 Mozart General] eliasb1ster:
i have the same problme i think i should wait for the mango update to see if the problme remains before sending it back
[7 Mozart General] mariu$:
little update here

as i said reflashing it fixes the problem, but only for the moment

i can absolutely guarantee that after reflash, 10 days ago i could unlock the phone by dragging the wallpaper , starting from the minute number going to the top,

NOW, 10 days later and after nodo update- not sure if it matters, it wont unlock unless i do it on the edges of the screen

time to buy another phone,

too bad because i really liked wp7, simple and functional(mango that is) nodo is for the year 2008

looking for a unibody phone, probably desire s
[7 Mozart General] mariu$:
another update, now for the second half of the day my phone works fine, after putting it on sale...

this is what i did after i last saw the problem

1. started music, didnt play it

2. switched on data connection and 3g -started internet

3. switched them off

stayed in pocket of cloth pants

4. took a call 1 failed unlock

5. tried some more unlocks

6. internet on 3g on internet, stayed on wooden bench then youtube and played sata launch, internet off

stayed in pocket

7. switch on data connection and 3g, browse internet

8. played games: sata launch and fastball 2

took 2 calls, unlock worked

left internet and 3g on

now after ~5 hours left alone on leather wallet it works flawlessly every time

i mentioned the surroundings because i thought it had connection with static energy, grounding

so here it is, my guess is 3g on but i cant explain it

i will leave it on

ill tell you more, if its normal from now on im not selling it
[7 Mozart General] illi:
Sent my Mozart last Friday and got it back this afternoon. The Service Center reflashed the ROM. After 6 hours the lock screen is still working good.

Was informed by them that they already have Mango 7720 final release and testing it. Release date is yet to be confirmed.
[7 Mozart General] 7thSense:
I had this problem and after updating the HTC firmware it almost never happens. So I bet this is a HTC firmware problem.
[7 Mozart General] mariu$:
not only htc

i heard it happened on omnia also

mine works as it should

im happy
[7 Mozart General] 7thSense:
After applying the new firmware included with the leaked 7720 Mango ROM, I have not had this problem once :)
[7 Mozart General] ioannis66:
The only solution that worked for me, is installing this rom:

RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE from

http://xdaforums.com/showthread.php?t=857561

After that, i installed the available updates through Zune, all works smoothly now.

I have this rom for months, everything is ok, so it s NOT a hardware problem.
[7 Mozart General] kkcheong:
If you need certain ROM only your touchscreen can work, it IS hardware problem. Means the touchscreen is very flaky.

The touchscreen supposed to work especially with official ROM. And supposed to work with any ROM.

It just means your touchscreen is bordering failure. I wouldn't want to keep the touchscreen if I were you....

I mean, if a customer who is not so inclined to flash their phone, if they change the phone hardware to a new one with official ROM without touchscreen problem, it will just mean it is HARDWARE problem.

HTC firmware no problem. I'm using HTC firmware fine thank you.
[7 Mozart General] ioannis66:
"If you need certain ROM only your touchscreen can work, it IS hardware problem."

I have to say that i strongly disagree with your statement.

It is not just a certain ROM, it is the stock ROM.

When i bought my Mozart the screen worked perfectly.

I flashed new ROMs for a couple of times and i saw the screen had problems.

Then i reverted back to the stock ROM RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50 _RELEASE and everything works perfectly.

If someone has a responsiveness problem with the stock ROM, then it might be a hardware problem.
[7 Mozart General] illi:
See post #15 for my simple solution:):)
[7 Mozart General] kkcheong:
I agree with you. If stock ROM not working, it is hardware problem. I thought I'm rebutting a statement that says HTC firmware have problem lol.

Anyway, my 1st mozart is got screen problem with stock ROM.
[7 Mozart General] mariu$:
no

if you can correct it without changing hardware parts, its software
[7 Mozart General] kkcheong:
Well, its a hardware problem if it does not work with HTC Mozart official ROM. Means its not working within HTC own specification. Better go and change the hardware because there's high possibility that it'll failed earlier.
[7 Mozart General] PsyCLown89:
Yeah, I don't think everyone has had hardware problems. Some may have forward problems, some - like me. None really. Used stock rom, was fine. Flashed to ansars nodo, was fine. Upgraded to mango RTM, still fine...
[7 Mozart General] lhttan:
I think the touch screen alway fine at stock rom . But 90% in XDA don't use stock :D .
[7 Mozart General] kkcheong:
About XDA not using stock ROM, I agree.

But this thread is about complaint of touchscreen in World Wide Web. I search in google with the sentence "Mozart 7 touchscreen insensitive", bunch of it come out. I don't think they complain about it if they change the ROM and it didn't work. I'm pretty sure those people are using stock ROM. That's why they are complaining.

This is because, if you use hacked ROM and your touchscreen got issue, I'm sure you don't need to complain. You hacked the ROM. Remember? :P
[7 Mozart General] coolnafiz:
Screen unresponsive after wakeup, receiving phone or taping while dialing someone

I've been experiencing the same problem after recently I have flashed the leaked asian Mango rom. definitely it's a software issue. other than that everything running smooth. probably the sleep issue. wondering if the warranty has been void . I bought and use this Mozart in Thailand.
[7 Mozart General] tommy86r:
hi, I also have the problem that the screen unresponsive after wakeup,

if I send it under warranty, they solve the problem?

can happen again?
[7 Mozart General] andrew-in-woking:
Not since Mango update

Hi all

I haven't had this problem once since updating to the release version of Mango, including the hardware drivers from HTC.

I think therefore it is a software problem.

Cheers

andrew-in-woking
[7 Mozart General] tommy86r:
I upgraded to Mango (following steps to force the update), but the problem remains.

What does it mean "including the hardware drivers from HTC" ?
[7 Mozart General] nayato:
I've had Asia WWE v28 ROM from the factory and it had this problem then already. Then I flashed NoDo Europe ROM and it had this problem. I waited to update to Mango hoping it will solve the problem - well, it got worse - I virtually can't unlock screen by sliding wallpaper to the top - I unlock using camera button :mad:. I've rolled back to original ROM - not as bad as with Mango but it's so outdated... Now I've found Mango build that HTC is rolling out for Asia WWE - it's all the same story as with European Mango. And the best part of it is that I got it shipped from Singapore and I guess will have to ship it back to have it fixed/replaced - what is it? 2 months without a phone at least? crazy...
[7 Mozart General] ioannis66:
Yours, is definitely a hardware problem
[7 Mozart General] seekr:
Been having this problem on my used Mozart with Mango official update (unlocked Orange UK) then followed the advice of someone on this forum: slide the left edge of the screen.

Seems to always unlock now. Another trick I used to use was to turn the camera on by long pressing camera button, but sometimes there would be a log lag until camera would start working, so to me, it seems a combination of lack of resources and wrong calibration. I think WP7 is set to use low resources while on lockscreen and if you force to wake it up without unlocking it will take a bit until full system resources are available.
[7 Mozart General] andrew-in-woking:
HTC Update for Windows Phone

Hi tommy86r

There was an update through Zune called "HTC Update for Windows Phone" which was essentially a hardware driver bundle.

Cheers

andrew-in-woking
[7 Mozart General] majkeljj:
I have official normally updated Mango and I have the same problems.

maybe I don't know how to update? maybe it was country specify?

Zune says that my phone is up to date. I have firmware 40.600
[7 Mozart General] saintdragon:
Wow thank you for this! Ive been having the same problem since upgrading to Mango. Its almost as if the screen has to process something before becoming responsive, definitely not a hardware issue.

Ill make do with the 'left edge of screen' trick for now but im hoping this problem gets fixed via an update

Firmware revision number: 2250.21.40600.841

Radio software version 5.69.09.05a_22.50.50.21U

Boot loader version 4.6.2250.0(129192)
[7 Mozart General] majkeljj:
I know about this trick but try to unlock phone go to calendar imediatelly and you will noticed from time to time that ADD button don't work (agenda view), you must slide up/down and press ADD again, the same problem is when you enter pin code, if your pin have number 5 it doesn't work, you must click ex number 4 back and then again 5, so this not only influent on lock screen

I hope this will change something:

http://wmpoweruser.com/firmware-update-for-htc-mozart-pops-up-did-you-receive-any-notifications/

I still don't get it.
[7 Mozart General] saintdragon:
Nice, hopefully it comes soon!
[7 Mozart General] kkcheong:
I'm not sure how you guys can live with such annoying problem for so long. Should just send it back to HTC and scold them.
[7 Mozart General] skidxda:
Twist & shout

I think it's a hardware problem. I can temporarily solve it by (this is ugly) carefully twisting the phone/chassis about its length :eek:. Comes good for a few days & then reverts.

TRY IT AT YOUR OWN RISK. Clearly, you could crack the screen or do who knows what other damage. But, it says to me that somewhere in the phone is something marginal in the design attaching the screen to the rest of the device; this would seem to "work lose" and screw up the capacitance effect.

For the record, my phone is now on Mango, made no difference before/after; only the twisting did anything good. But, I'm concerned it'll eventually do something ugly to the phone. If it happens again, I'm returning it.
[7 Mozart General] tommy86r:
I sent the phone htc care. The problem is solved with a calibration of the touch.

But application "attentive phone" there isn't in the phone, there isn't in the market, there isn't in settings of the phone ...

have you Attentive phone application with Mango?
[7 Mozart General] majkeljj:
I also send my HTC to service, it will back in some time;)

attentive phone I found via HTC Hub->Futered-> Get more... scroll right (applications)

but remember that I don't find option to uninstall this app.
[7 Mozart General] akhmadbagus:
so the problem isn't my finger, right.. :D
[7 Mozart General] majkeljj:
My. Mozart back from service. They wrote that they only change soft. Now mozart work great,no screenlock problem anymore :-)
[7 Mozart General] normubin:
Indeed. After recalibrated by Service Center, the unresponsive problem vanish.
[7 Mozart General] kkcheong:
I think HTC release Mozart without calibrating touch screen. LOL.... not sure if QA is to be blamed.
[7 Mozart General] joncvs:
I've had loads of Mozarts with the same issue.

We bought 16, 14 of those have been faulty. (13 with screen fault)

I've many back several times to HTC, still got problems with them now several months later.

I found the problem doesn't always occur straight out of the box, it can appear a week or two later.

It's caused us massive problems, we now have many htc phones sitting in a drawer doing nothing. We are using bog standard Nokia phone instead. As we have no confidence with the htc phones.

Previously had a few HTC HD7's these were fine.

Sent a complaint to HTC, still waiting for a decision from them.
[7 Mozart General] miogy:
How to calibrate screen by our own?

Just thinking can i calibrate it by my own without go to HTC Centre?
[7 Mozart General] benneh:
likewise, i'm having this issue and don't want to send back to HTC for a calibration, can someone spill the beans on how they do the calibration? Is it just a hidden menu, i.e. like dialling special phone number in or something, that's where these utilities are usually hidden, right?
[7 Mozart General] schup:
For me the problem was solved after sending it in for repairs. Took 2 weeks from pickup to return delivery. All free of charge.
[7 Mozart General] majkeljj:
In my regionit was shorter, send via DHL on monday and on friday was back at home.
[7 Mozart General] EmpTea:
I think it's software problem, too... just as you said, you've gotten a new Mozart and the ROM is changed to its official version, isn't it? Some guys fixed or improved this problem by flashing some special ROMs.
[7 Mozart General] kkcheong:
Please do no mislead HTC Mozart user into thinking that this is software issue.

I repeat since my first post already.

THIS IS HARDWARE ISSUE.

Do not waste your time troubleshoot and try to flash ROM to fix this issue. Your device should work with any ROM. Go and get it fix from HTC. Don't waste your time.
[7 Mozart General] ioannis66:
I fixed it using another ROM. For me, it was a software issue.
[7 Mozart General] kkcheong:
If you think fixing with ROM is a software issue, then you're wrong.

My Mozart 7 can use with any ROM.

Your Mozart 7 can only use with certain ROM. Shame on you.
[7 Mozart General] miogy:
I already lost my box and warranty. Can i still send it to HTC??
[7 Mozart General] kkcheong:
If you register with HTC already, I think you can send in.

But anyway, just try it.
[7 Mozart General] kkcheong:
Oh by the way, can you do *118# on your UMobile?
[7 Mozart General] xakep_zzz:
hlm/drivers/touch

Key Priority256

change 100 to 220.

Reboot.
[7 Mozart General] miogy:
can't...since i also nvr use that option.

---------- Post added at 12:47 AM ---------- Previous post was at 12:45 AM ----------

how to do that??
[7 Mozart General] xakep_zzz:
unlock your phone
[7 Mozart General] xakep_zzz:
Owh! new tweak

leave 4-6 tiles, remove the rest.

comment please, work or not.
[7 Mozart General] hsclater:
It is hardware

My Mozart had this problem, sporadically on the lock screen.

I then replaced the digitiser (glass) as I smashed it, now it is perfect.

Actually the first digitiser I got (off ebay) was worse than my original one and had different problems - e.g. I couldnt press number buttons when in a call e.g. to join a conference call.

So I believe it is to do with dodgy digitisers, which is why HTC should replace them.
[7 Mozart General] benneh:
You sir are a fricking legend!! This has 100% fixed my issue.

Just to clarify for others what steps I took...:

First, I can't regedit because I was on 7440, so very fortunately was able to rollback to a pre premango backup and use HeathCliff74's new interop unlock hack (http://xdaforums.com/showthread.php?t=1271963), was then able to load HTC reg editor (http://xdaforums.com/showthread.php?t=910149).

I found the exact reg path and key type here: http://msdn.microsoft.com/en-us/library/gg157868.aspx, couldn't browse to that path in the regsitry, but could manually set:

Path: HKLM\Drivers\Touch

Value Name: Priority256

Value Type: dword

Value Data: 220

I also found I got even better results setting the value to 256, screen seems very, very responsive and fluid with this at 256.

Also very interesting was another key in that hive, CalibrationData.

Mine was a string of: "512,499,780,240,248,241,245,745,777,755"

I'm guessing this is what HTC are setting when they do their calibration, no idea what those values mean though, and the priority256 value seems to have fixed my problem.

I've now updated again to the latest update (debranded mozart) 7440. I've lost the ability to reg edit again, but the issue with non-responsive touch screen is fixed.

Hope this helps others too.
[7 Mozart General] kkcheong:
Yeap, definitely hardware issue. Should just sent it back.

Although this may help to solve the problem, this does not mean that its not hardware issue. It definitely is and if you can find HTC service centre, ask them to fix it by changing the hardware.
[7 Mozart General] benneh:
Can someone who has had their device "calibrated" by HTC confirm for me something? What value do you have for the registry key:

HKLM\Drivers\Touch\CalibrationData

It should be a string, something like: "512,499,780,240,248,241,245,745,777,755"
[7 Mozart General] majkeljj:
bad news:( I had problem with screen unresponsive but I sent mozart to service. after that everything was ok, but 2 days ago problem back again:( again I have probem with screen unresponsive :( I will send to service again, but this is bigger problem then anyone can thought :(
[7 Mozart General] benneh:
So I thought I had this fixed with the registry change, it was certainly better and near usable again but still got occasional glitches and non unlocks.

Decided to try what others had suggested and grabbed my gold card and y cable for some rom flahsing. I put RUU_Mozart_TMO_DE_1.28.111.03_5.52.09.16_22.33a.50_RELEASE on it is now working perfectly like the first day I got it. Upgraded back to 7740 and is still working perfect.

My advice to anyone else having this, go build a ycable and gold card and flash your device.