[Android Q&A, Help & Troubleshooting] levi727:
So here's my problem....

With my old EVO 4G, this worked fine.

I get the EVO 3D, and set up my Google Apps account as an Exchange Mail Account and go about my day. I eventually start to realize that inline images (like a screenshot pasted into the sender's message body) will not show. I get a grey box outlining where the image should be. Clicking the option to "Download Images" goes through the process like it's downloading something, but when that completes, I don't see any images. Leaving the message / mail app and coming back also changes nothing.

I call up HTC and ask. Turns out the first guy I talked to could not find that topic in his help topics lists, and had to go ask people. He came back with the suggestion for me to use a 3rd party mail app like K-9 or TouchDown in order to get my mail. ...HTC saying to use another program because theirs doesn't work... weird.

That is not acceptable to me. (plus the fact that I couldn't get K-9 to connect to a Google Apps Exchange account.)

Other apps like TouchDown just seem silly and impractical, and I don't like the idea of adding some 3rd party app to do something that my phone is supposed to be able to do to begin with. (excessive)

I talk to HTC again after I figured out that it's just with using Google Apps accounts as an Exchange account on the phone, because if I set up the same email address as a POP account in the stock HTC Mail app, I see those images. If I have it set to prompt me to download images, then I'll see a blue ? in place where the image is recognized to be, and it shows when the images are downloaded. (No blue ? was shown when set up as Exchange, and no image was shown after 'download' finished.)

This guy seemed to actually understand what I was talking about, even tested it himself with his own setup, but ended with feeding me the phrase that he was going to be escalate my 'ticket.' (No, I haven't heard back on the topic)

Long story short. I recently had an issue where a client sent an email with a screenshot and a description in the body that referred to the image. I received this on my phone, and since this client hasn't had the best reputation of providing details when explaining things, I replied asking for details that were already in the image.... ...the image that I had no idea was there.

SO. Does anyone know how to get inline images to work with the HTC EVO 3D using Google Apps as an Exchange account?

I've resorted to using the Gmail app but that is also undesireable, because that is now mixed with my personal account and I have to manually switch accounts within the app each time I check mail. Also, you can't create an Android shortcut to a Gmail account inbox like you can with the HTC Mail accounts.

Also, with the latest update to the EVO 3D (I'm using the de-odexed stock ROM update of 2.08.651.2), I've noticed has removed a few things from some key settings menus:

1. Camera options no longer has Shutter Sound = off option

2. HTC Mail app settings for POP account no longer has option to choose HTML vs. Plain Text even though 'format' is listed in the decription for the "Send & Receive" menu)

Again, my EVO 4G didn't have this issue. I understand the versions of the Mail apps are different, but shouldn't things get better with time?

Thanks for your time, hopefully someone can help figure out the images problem, By not being able to see/know about content, it's starting to affect work, and that is a problem.