[General Topics] holyguyz:
Never contact Samsung if you found "this version of the device cannot be updated"

Just want to share with everyone. Recently, I contacted Samsung support to get some help on error "This version of the device cannot be updated" for my SGS2, and found plenty of helpless, pointless and interesting answers.

Conversation start:

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Me: Dear Sir/Madam. Recently I found some error where Samsung KIES keep showing error that "the version of the device cannot be updated". My Samsung Galaxy S2 current Firmware is (Baseband Version = I1900XXKDA, Build Number = GINGERBREAD.XWKD6). As I know, the latest upgradeable official firmware is XXKE7. Please kindly assist me on how to update my Samsung Galaxy S2 firmware to latest XXKE7 version. Thank you.

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Samsung: Thank you for contacting Samsung. If you can go to your settings and go to about phone. You should find the Android/Firmware version listed in there. Can you please confirm what version your Galaxy is currently running? If you require any further assistance, please contact Samsung again and we will be more than happy to help.

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Me: My model firmware details was stated clearly at my previous email. Are you looking for Android version? Here's the details found on Menu>Settings>About:

Model Number = GT-I9100

Android Version = 2.3.3

Baseband Version = I1900XXKDA

Build Number = GINGERBREAD.XWKD6

Please kindly let me know how to update to latest version. Thank you.

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Samsung: Gingerbread 2.3.3 is the latest version available for your handset, even our own S2s are running on this version.

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Me: I know the Gingerbread 2.3.3 is the latest Android version for my handset (Galaxy S2). I do believe you all understand the Baseband Version and Build Number are the main update version point for the device, which the newer version is I1900XXKE7 (Not the current old version I9100XXKDA on my S2).

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Samsung: That version you seek is only

currently on our NFC enabled S2 handsets

. Kies will update your firmware when one is made available via your network provider.

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Me: Hi, What do you means of NFC enabled S2 handset? Why Samsung KIES update sounds complicated with your explanation. Do you means my old firmware on my S2 can't be updated via your Samsung KIES? Sounds helpless and very disappointed. Please guide me on how to update my S2 firmware. Samsung shouldn't guide user to use Samsung KIES to update latest firmware which it can't be done.

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Samsung: Kies is used to update software, but Gingerbread is as up to date as your model currently can be.

The version you are looking at was for an NFC enabled S2

. This is brand new version, yours is not old, its less than 6 months old but the

newer models have Near Field Communications enabled

, something which may be of no benefit to you. For now you are fully updated, but when there is a new version of the firmware released, Kies will inform you. If you require any further assistance, please contact Samsung again and we will be more than happy to help.

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Conversation End.

Totally helpless, pointless and wasting time contacting Samsung support which still didn't answer why the error "This version of the device cannot be updated" on my SGS2.

Helpless Part:

- Samsung, "Gingerbread 2.3.3 is the latest Android version..."

Of course i know Android 2.3.3 is latest android version on SGS2.

- Samsung, "Kies is used to update software..."

Then what is this?

Interesting Part:

- Samsung, "XXKE7 is for a NFS enabled S2 handset... newer XXKE7 models have NFC"

I have no ideal the Near Field Communication (NFC) support for S2 handset. I thought it's not out yet. Btw, it's different answer given again.

As a conclusion, Odin is the solution for firmware update/upgrade. For Odin go HERE. Samsung KIES suxks!