[Motorola Photon 4G] dsims7_2000:
Online is not much better. Before reading, go to the middle of this and read my original complaint, then come back here and read Sprint's reply, then go to bottom and read my response!

Dear David Sims,

Thank you for contacting Sprint. I apologize for the inconvenience that

you have experienced.

As per your account, I can see that your phone is under 30 days return

policy. The Sprint 30-Day Risk-Free Guarantee allows you to return a

like-new phone to the point of purchase.

If you will opt for the different phone, your account will be charged

for the $35.00 for restocking fee.

Also, I can understand that your account is charged for the

International long distance calling. Let me explain that what is the

difference between International long distance and the International

roaming.

1- International long distance (ILD) is defined as making a call from

the United States to other countries in the world.

2- International roaming (IR) is defined as traveling to countries

outside of the United States, U.S. Virgin Islands, and Puerto Rico.

So, these charges are valid on your account. So, due to system

restriction, we are unable to apply the credit on your account.

We value your business and appreciate the opportunity to answer your

questions.

Sincerely,

Cheryl B.

Sprint

Get the best value for your money & exercise your freedom

to change plans anytime without penalties - we promise!

www.sprint.com/planpromise

Sprint.com is all about you! My Sprint puts what you want to know,

right at your fingertips -- take a tour and sign up today!

www.sprint.com/mysprint

Original Message Follows:

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Name: David Sims

Form: Ask A Question Learn OR Feedback and Suggestions - Learn

Topic: Equipment

Contact Number: 201-681-5429

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Original Question:

Question: I have Motorola Photon 4G, somehow, the power on/off button

fell out. I took the phone to Garden State Plaza in New Jersey. At

first, she asked if I had the phone for 30 days or longer. As a manager,

I felt she should have known this as Sprint did not release the phone

until August 1st. She then asked where I got it, I told her that and she

told me I had to take it back there. 1. As the phone is almost new I

should be able to replace it at ANY Sprint store I choose. 2. I go back

to where I got it (Same Mall, different store), Im told I cannot replace

it without the box? 3. I have insurancce on the phone? I'm getting mixed

answers everyone. I spent $500+ 2 weeks ago, I would like a WORKING

phone!

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Additional Data

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SUB Topic : Insurance

Current Customer ?: Yes

Email Address: davidksims@gmail.com

Address:

City:

State: PA

Zip: show details 4:30 PM (21 hours ago)

OK, I will attempt this ONE more time!! I was NOT returning the phone, I just wanted a WORKING phone. That's all I wanted. It was clear to the 2 technicans that looked at it, and it was clear manager the phone was missing this button. Additionally, this is SUPPOSED to be "Sprint's Flagship" phone. It was released August 1, 2011. The 30-day Risk-Free Guarantee should have never been a question as it's impossible for me to have owned this phone for more than 23 days. Next on this, I pay for insurance & equiptment repair to cover this, so it should not matter if I owned the device 2 days or 50 years. I was told by the Manager it was clearly physical damage. I asked her and her 2 technicans to show me ONE mark on that phone? After an hour, the phone was replaced.

Next, lets go back to my bill. CDMA Phones (Sprint and Verzion) do NOT work in Europe (well until this phone. All AT&T and T-Mobile work globally as they are GSM), If you looked at my account as you stated, you can see that 1. I do not have International dialing on my account nor did I enable it. Therefore it is impossible for me to make a International call. Secondly, in order for me to use THIS phone outside the US, I have to call Sprint to enable me in whatever country I am traveling to, therefore I could not have made those +44 (which is the UK by the way!) calls. I think we can both agree this HAD to be an incoming call (like all the rest of them!) In the last year this has not been on my bill!

Lastly, since I'm here, If you look at the attached invoice, my upgrade is $0.00. If I look at my current bill, it $19.08!!! Therefore, that charge should be removed from my bill!

Thank You for your understand.