yashsingh1/xdaforums huggingface dataset:
[Motorola Photon 4G] bienperezii:
Yes its true im not going to deny, some employees are jusy lazy and dont want to do their job right...but like what i said, guys like us here in xda would more likely buy it at a third party because were looking for the best price, we dnt need the customer service because we already know the phone. Sadly We know so much about the phone we make the employees look like idiots when we ask questions like rooting and all those stuff. Employees are only trained to certain extent, enough to answer basic questions for customers. In conclusion, guys like us here would benefit more from buying it in a third party store, but new comers and noobs like parents who is just about to start with a smartphone would benefit more from buying from a corporate because employees there are more educated with their product compare to those guys at best buy or radio shack.
[Motorola Photon 4G] kgbcapthowdy:
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
[Motorola Photon 4G] braxx:
Well, the OP said it was a corporate store that gave him the deal. I've read of other people that said corporate stores discounting phones but know you guys say it can't be done or if it is the sales person could loose there job.

Sprint is willing to loose a sale to bestbuy (Sprint has to give Bestbuy the contract renewal bonus) but can't take care of a LONG time customer.

I've pretty much got to be one of there best types of customers.

1) Been with Sprint/Nextel about 12 years.

2) 5 lines all with unlimited data yet I average only about 1.1gb of data a month combined between all 5 unlimited data lines.

3) All 5 of my lines use less than 400 anytime minutes a month and usually less than 1200 total minutes combined a month.

4) I've never returned a phone for any reason (I see some peopel have indicated that they have had multiple bad phones and I wonder how many of them are full of crap) I've never returned anything, thus not costing Sprint.

5) I've never asked for nor received a "credit" of any sort by complaining about service/coverage/droped calls etc...

6) I've had insurance on every personal phone of mine (1 of the 5 phones) that I've had for the last 10 years or so. Yet I've never made a claim, ever!

I don't need customer service. I need a phone at a decent price, I would of thought Sprint could of done that for me. I guess not.

BTW: I did get my Photon today from Bestbuy. What pleasent experiance. I ordered it online last night for instore pickup today. I got my email this morning saying it was ready. I walked into Bestbuy and 10-15 min. later I walked out with my new phone. No mumbo jumbo trying to "set up" my phone for me. I just wanted a new phone and that is what I got.
[Motorola Photon 4G] pfroo40:
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
[Motorola Photon 4G] DualSportDad:
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.

Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
[Motorola Photon 4G] pfroo40:
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.

I have been around long enough to see some douchy things but they are definitely not the norm.
[Motorola Photon 4G] DualSportDad:
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.

i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.

i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.

a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
[Motorola Photon 4G] pfroo40:
If your warranty claims were denied they were probably caused by something that is explicitly not covered by the warranty. (Accidental damage, water damage). Two versions of most plans are offered, one covers accidental, one doesn't. The camera you purchased sounds like it was the last one in stock. Even big box retailers have a limited quantity of product they keep in the store and have to be replenished. We don't charge $40 for tracking software. The phone locating and remote lock software is included with the optional accidental damage warranty on phones, the other $30 is to allow her to sell back the phone for up to $300. We don't carry $40 silicone cases, silicone cases are $20. The screen protector is fine, Zagg brand, it just looks like crap if you don't install it right, which she probably chose to not have us do because we guarantee the install and she could have it reinstalled if she isn't satisfied.

Email they should have offered to set up and should not have turned her away. I'd suggest having your friend mention it to their manager so they can correct the behavior.
[Motorola Photon 4G] notoriouspyro:
I concur.... I hate seeing people walk because BB or RS offer the exact same phone for a fraction of the price that we do. I wish we had the capabilities of price matching. People have a very bad misconception of the power that we as corporate stores have.

It's actually pretty sad because shortly after, they normally walk in the store stating "BB or RS or Sam's or insert random store here told me to come here to get my contacts transferred over" and like the corporate tool that I am I must oblige even though you didn't bother to buy the phone from me at all. Then as soon as I try to upsell on the opportunities that were stolen from me, I'm told "Oh well RS or BB has that cheaper"...
[Motorola Photon 4G] DualSportDad:
Warranty claim on the camera was because the auto lens cover stopped opening. It was a point and shoot kodak that has 2 pieces of plastic that cover the lens when it retracts. There was no way accidently damage it, etc.

My friend had the screen protector installed at best buy. What ever the deal was she still ended up paying $80+ for a EVO and still had to go to the sprint store.
[Motorola Photon 4G] bienperezii:
Hahahaha man i absolutely agree!!!! Sadly but its true...i get a lot of people walk in the store asking for contact transfer, and when i ask where they bought it,i get the reply "BB or RS" i so badly wanna say to their face srry u have to go back there and get that transfer there, thats what u get FOR THE PRICE YOU PAY! But i cnt say that because its part of our customer service that we are trying so hard to perfect...People are so ignorant...they dnt know that even though theyre paying less at these other retail stores, there spending around the same price...they have to drive to another place jus to get there phone setup/fix, theyre wasting their money for gas..they might be tired from work but they gotta drive another 5 miles jus to get their phone fix..all that time consumption...its jus a lot hassle...its so sad that we corporate have to be the one to save these customers from their bad experiences just to keep sprints name and its reputation of having a good customer service for these customers
[Motorola Photon 4G] Djspinister:
Maybe where you come from, but the corporate store right down the street from me, everyone there are a bunch of a**holes. *There is always a line for miles, and if your lucky two salesman/woman on the floor. Then maybe a guy comes from out back chewing on his candybar and talks to one of the reps on the floor who then goes into the back with him, I dunno, maybe it was circle jerk hour, then out he comes chewing on the other dudes candybar. It takes a good hour maybe more to get helped so you have to pack a lunch. LOL

But seriously, customer service is very lacking in any corporate Sprint store I have ever been to. I go to a third party store I guess you call it, a kiosk in one of our local malls here and I get the hook up. I didn't pay for my photon either, just a straight trade with my Evo3d, which I got from a straight trade from my Evo 4g. Along with an otterbox for both. I also got the Photon navigation/car dock for employee price which was like $22 bucks. Now that is what I call customer service. I do hook the guy up with customers though, about 20, maybe more. But he just gave me two free bluetooths, like nice ones, the Voyager's, and another car charger for my woman.

I guess if you don't know crap about what your getting then maybe getting a phone from a corporate store is better, but to be honest I don't think it has anything to do with that. I think wherever you go it is completely up to the guy/girl that sold it to you to explain what your getting, show you around your phone if you don't know, etc etc (customer service, their job). Because no matter where I work, I always give the best customer service I can, if I don't know, I find someone who does and have them do it. That is just common courtesy, which in fact is very rare these days.

-DJ

*My thoughts and expressions are solely of my own and may or may not be true in regards to actuality.
[Motorola Photon 4G] Kevets:
The two corporate stores I've been to lately were great. I'm always surprised at how knowledgeable and competent the employees are, since that was one of the reasons I left Verizon years ago. I've been with Sprint for years now but my Verizon experiences still stick with me enough to where I'd never consider going there again.

I guess location is everything when it comes to good customer service.
[Motorola Photon 4G] braxx:
So, as I've stated. I got my phone from BB for $99. The same day I got it from BB I then drove back to the Sprint Store to buy a HD Dock, Car dock, case and screen protector.

I had to wait about 10min for a sales man (Even though I new what I wanted but they didn't have the HD dock or Car dock available for customers to just buy off the rack, had to wait to have a sales person.)

So I get a sales guy and I tell him that I want the HD Dock, Car Dock, Screen Protector and a Case BUT the Docks have to work with what ever case I get. The sales man proceeds to tell me that NEITHER dock will work with any case they have. He said he knows it won't work because he tried. I told him to skip the case then because I will find one later that works.

He goes to the back and brought out the HD dock and told me that the Car Dock had to be ordered and direct shipped. I said OK.

The guy sends me over to a cashier type person (The cashier wasn't trying to sell anything, he was just ringing people out.) and told the cashier to ring me up and to also get a Qhd screen protector (I thought that sounded odd, why wouldn't you tell him to get a Photon screen protector.) The guy is ringing me up and asked why I wasn't getting a case in addition to all of the other things. I told him that I only wanted a case that would work with the Docks and that the sales man told me that NONE of there cases worked with the Dock. The cashier told me that he has the Photon and the Docks and a Sprint case and they all work fine.

I asked him to show me that it worked. We went to the docks and he removed an insert and it allowed the Photon with a case to fit. I was pissed that the sales man didn't know his products. I called the sales man over to show him that it worked. He shrugged it off like he didn't care.

So the cashier and I go back to the cash register and he asks if I want him to install the screen protector (I always install my own screen protector and I'm very carefull to not get ANYTHING under the protector BUT I've heard that it was a good idea to have the "pros" do it.). I agree to let him install it. He turns his back to me to install it on a table behind him. He turns around and hads the phone back to me and I was shocked that it didn't cover the entire front of the phone. It only covered the display area of the front of the phone. That looked like crap. It also had finger prints UNDER the screen protector and 2 decent sized pieces of grit that caused bubbles around them.

I told the cashier that I didn't want it and I wouldn't pay for that type of protector, especially with finger prints and crap under the protector.

He didn't seem phased by it and said that I could keep it and that he wouldn't charge me for it.

So, again. I don't need to pay more for crappy service from people that don't know their products. I'll stick to finding what I need from the cheapest sources and I'll rely on myself to know what I'm buying and how to install it.
[Motorola Photon 4G] pukemon:
Corporate stores are laughable. Most of the sales reps are like car salespersons. Notice I said most. There are a few gems out there but few and far in between. If you really need a good laugh goto an atnt store and pretend you're interested in an iphone and its your first smartphone. Geez Louise. Even though I was double checking that the atrix is what I wanted recently , because I havent bought a branded phone in years, the short time I was there I wanted to kick a couple of sales persons in the balls and tell the customers the truth. And I have a friend that is an atnt sales rep and we always got into it over phones that hadn't come out yet. Let's just say I was right about 90% of the time and she still couldn't admit it even after all the classes they have about upcoming phones. But it is funny in general when sales person are selling smartphones. A lot try to sell the fact that these phones will wipe your ass for you and all you gotta do is make sure you keep the phone charged.

I voided my warranty and your mum.
[XPERIA X10 General] brutus*:
Hi all,

I'm new to this forum please bump me to the right thread if posted wrong;

After unsuccessful upgrade to 2.3.3 and roll back to 1.6 I've got stuck with emergency call screen. NO other functions are available on the screen. X10 wont take upgrade via SEUS or Companion. Upgrade via flasher to 2.1 is unsuccessful as well - it just wont boot at all. I've attached the screen shots from the service menu ( Menu < < Menu < Menu Menu <) for your reference.

Thanks in advance,

Brutus*
[XPERIA X10 General] Dark Nightmare:
You said you tried flashing via the flash tool already?
[XPERIA X10 General] Erikdeperik:
We could use a bit more info.. How did you upgrade only through SEUS? Or did you try a custom ROM and performed the upgrade/downgrade step by step following the info provided on the forum.

The more info we get on what you have done, the better we can help.
[XPERIA X10 General] brutus*:
Thanks for your replies

Here is what I have attempted so far:

1. Flash tool and forum instructions:

a) Device will take any 1.6 (branded or unbranded) firmware but wont allow to use any features of interface other then emergency calling

b) 2.1 firmware with different revisions/baselines have been attempted as well but device just wont boot at all.

c) after flashing with 2.3 firmware device goes in to constant boot_loop.

2. SEUS couldn't locate the new software as my phone has latest software available from the server. (still on 1.6 )

3. Same with SE Companion, it comes up with the message that software is not available for my phone yet.

Hope this clarify some of the issues and thanks again for all your help.
[XPERIA X10 General] Erikdeperik:
Have you tried to flash any other baseband after flashing the 2.3.3 GB update? You need 0.71 baseband to run the update. I'ts 2 different files.I'm guessing before this happened you never made any backup in Xrecovery wich you could restore and start over again?
[XPERIA X10 General] bimmerrob:
Yea He is missing the BASEBAND File for sure..

http://xdaforums.com/showthread.php?t=920746

Go there .. Download FlashTool version 0.3.0.0

depending x10a or x10i.. but it's the same file name get the Generic version 2.1update1 build 2.1.A.0.435

then go to http://xdaforums.com/showthread.php?t=960527

download baseband.. 2.1.54 .. again.. x10a ..x10i same file name just under different section..

first install flashtool.. exact both zips u just downloaded into the firmware folder in flashtool

flash the 2.1 firmware first.. reboot.. if u get hung at the sony Ericsson screen.. remove battery.. go to flashtool and flash the Baseband file u downloaded ( the second file .. )

then from there.. when the phone boots.. root it.. it will reboot install xrecovery.. the first one .. without GB In the file name..

I then suggest you install EWJET :) http://xdaforums.com/showthread.php?t=1192326
[XPERIA X10 General] Erikdeperik:
True, EWJET kicks ass. But this should work Make sure u follow every step in the ROM's OP. So that you will install the 0.71 baseband this time. Otherwise you will again run into a bootloop.

Holla if you need more answers!
[Galaxy S II Themes and Apps] Gero6:
Is the radio.com app working in europe?
[Android Q&A, Help & Troubleshooting] codejoy:
I tried to install the latest update for my acer tablet. My tablet is unrooted and it was doing fine with the android icon with spinning gears and a progress bar. Though it froze and stayed froze...i had no choice but to reset. Once I did though the system would come back up to the slide your finger to unlock screen, my same background was working but a vibrate would happen (before touching) and after that touching the screen wouldn't do anything or react so couldn't slide to unlock. After this, I tried the plus volume button + power+ moving the orientation switch on and off. This got my old background to go away so something happened but it never reset on its own as it was saying: clearing user data and clearing cache. After that i shut it off again and rebooted using the minus volume. It said it was going to revert back to some file. The friendly android robot with spinning gears occurred then shortly after the progress bar came up that friendly android was replaced with an android icon with a big yellow warning sign in it (exclamation point) as far as i can tell nothing happens afterwards. After a few more reboots and + trick i can get the system to boot (no drag finger to unlock) but the minute it gets to the home screen the "shutting down" dialog shows up with the "powering off" message. It never goes away, tablet never shuts down. This happened REPEATEDLY. I did contact acer tech support; and since the first time it didnt reboot on its own after clearing user data and user cache he said its a hardware defect and to return it. I do hesitate to believe that cause I have babied this thing. I wonder if its an odd software error?

Now if i just let the tablet boot up it will come to that home screen with that shutting down dialog. And sometimes i swear a message box pops u behind it I cannot click on it (i swear the dialog that pops up behind the powering off dialog is something about the apk installer). I cannot get to the privacy ->restore to factory defaults...cause everytime i make it to the settings screen and click okay or something the home screen comes back and everything else go s away...so can never click on anything in the settings without it fading away. Which means I cannot click privacy -> restore factory defaults. So now my acer just boots up and says shutting down right away and does nothing else. Its clear of the apps i had on it, but st still not coming up. Am I missing some other step to the process or is the acer device really going to be needed to send out? I think i did everything right but wondering if anyone else had the boot up and then see the shutting down/powering off dialog the whole time... it should be noted that it never actually does shut down.

Any ideas or help id love it!
[Android Q&A, Help & Troubleshooting] Dave2582:
I don't own a tablet, but here is a thread that you can check out. Hopefully it will help you out. Good luck!
[Droid X Accessories] kvswim:
Hey guys. My mom and I both bought Incipio Silicrylic cases for our respective phones. She has a Droid X and I have a Droid Charge. However, when she puts it on, her Home and Back buttons stop working. Taking the case off instantly rectifies the issue. This doesn't happen on my phone. Do any of you guys have any input about this?

Sent from my Droid Charge running GummyFroyo 1.9.1
[Droid X Accessories] mav3rick478:
No problems with my Silicrylic case. That is an odd problem though, I'd check to see if the Power or buttons on the side are being pushed in by the case which would cause the other buttons not to respond. Or it could be the lip is just getting in her way and is not pressing those buttons hard enough.
[Droid X Accessories] kvswim:
Nevermind, it was because I had ordered the one for the X2 and it was holding down the camera button. I feel dumb now :P

Sent from my Droid Charge running GummyCharged 2.0
[Xoom Q&A, Help & Troubleshooting] SuicideMyk:
got a trade offer for a Xoom, I was just curious being a new Android user over the past 5 months and loving my HTC Inspire how you guys like your Xoom tablet ? I got till tomorrow to make the trade any input would be much appreciated :cool:
[Xoom Q&A, Help & Troubleshooting] CompCrash:
I love my tablet, much easier to use the browser and the bigger screen is great for games and documents.
[Xoom Q&A, Help & Troubleshooting] okantomi:
We've produced a large number of "why I love my Xoom" threads...well it's really great. I can do so much with it and it's always with me. My family's actually jealous of my relationship with it, lol.

There's a great community of developers and enthusiasts and everyone tries to help each other root and mod and test new stuff. The Xoom's great as a stock pure Google Experience tab, but it really shines when it's rooted and running custom roms/kernels. It's also built like a tank and is really hard to brick. So yeah, I think it would be a good trade.
[7 Mozart General] NightOrchid:
MS have released Zune 4.8 through Windows update, which they say is preparing for the official Mango release:

http://wmpoweruser.com/change-logwhats-new-in-zune-4-8/

Could it be that MS are actually going to meet a release schedule and get this out on the 1st Sept?

Night