yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] bmoreboy02:
Man i hate saying it lol. Ive always bragged about sprints service and prices. And everyone will always says there service provider is the best but im really starting to see it with my own eyes. I will never pays verizons high ass charges but tmobile is offering unlimited like sprint for a very low price. And like i said it was taking me a minute to refresh the espn app and these fools were streaming the ravens game lol. All i could say was LET ME SEE YOU TAKE A 3D PICTURE!!! LOL
[HTC EVO 3D] ldominguez1986:
I'm so confused on how you guys are gonna upgrade to sgs2. Could you give me a step by step process on what your doing
[HTC EVO 3D] eman3316@optonline.net:
Yea, Tmobile has a great share plan right now. Thing is I do not know 1 person that has ever been with them so I have no idea how their service is.
[HTC EVO 3D] daneurysm:
I'm out and can't tap it all out right now, but, a page or 5 back I posted a step by step list that ends with "???, profit".... Details it all...
[HTC EVO 3D] Zabalba:
Looks like the SGS2 is not coming out for T-Mo until October 26th. Looks like I'm going to have to switch to Cricket and hang out there with my two lines until until it comes out.

I've had enough with Sprints shortcomings. Even if AT&T ends up gobbling T-Mo I doubt it would be complete in two years. If Sprint cleaned up their act I might switch back.
[HTC EVO 3D] daneurysm:
I'm considering that same move. I would like to invite a friend over that has t-mobile to test their signal strength and speed, but, I don't know anybody with t-mobile...and perhaps that is telling. Their prices are fantastic though, though their upgrade schedule sucks balls...however that's never stopped me. Sure, this year I've already been through 5 new phones and is a little on the extreme side...but...between BestBuy's buyback program and some clever CS wrangling I think I could probably pull 2 a year off...but I just need to know how the signal is at home and at work. I'm sure it's fine in the middle.

...what's that old saying about the devil you know versus the devil you don't know?
[HTC EVO 3D] twinkdogg:
****. Why did the comments stop. I read all 21 pages from start to finish and still don't know what I'm going to do. I want the ****ing SGSII on Verizon but have to settle for T Mo. Now someone says it might not come out till October. FML. And sprints service sucks balls!!!
[HTC EVO 3D] TimidRat:
I'm sorry you have to deal with so many haters, sprint wouldnt take back 2 defective phones, even though they were still under warranty, just cause i didnt have the packaging, so i had to open 2 new lines, so now i'm paying for 2 lines i don't use, you just saved me a lot of money, thank you so much kind sir.
[HTC EVO 3D] chewwy420:
Yes, just called and was told they can do it but I need to wait until the Sept 9. Only one more week.
[HTC EVO 3D] plmiller0905:
Just called and got my third line cancelled. The Rep went so far to tell me that the iPhone is in the works to coming to sprint and asked me if I still wanted to cancel. Of course, I said yeah...I still want to cancel.

Regarding the iPhone, I'll believe it when I see it. I'm gonna get the epic touch.

But these Retention Reps will tell you anything to get you to stay.
[HTC EVO 3D] ldominguez1986:
The iPhone is coming to Sprint. I seen a leaked thing for best buy somewhere saying specifically the iPhone sprint launch.
[HTC EVO 3D] daneurysm:
There goes the network....even more
[HTC EVO 3D] miaan:
Just called into retentions, I have until Oct.5th to port out without ETF charged. I had to go to a supervisor to get this done and basically I either leave without an ETF or accept the terms.

Sprint's coverage here sucked anyways.
[HTC EVO 3D] fatapia:
called and account is annotated

i just need to port my number by the 27th to avoid having to pay another billing cycle. what i said was that i cant really afford to keep paying for a cell phone because im a college student and we are getting paycuts so this phone has to go, just port it to GV and work off the wifi networks and he told me that what I'll have to do since he annotated my line to waive the ETF, is port the number and the line will close. and in two weeks more or less ill get a bill in the mail for my last cycle and it will include the ETF. thats when we gotta call back sprint and tell them to waive the fee and the notes on the line are supposed to reflect it. a 2 step process.

i have no idea who to switch to..

everyone in my city sucks as a provider. verizon has data everywhere and its decent, tmo has "4g" and its a lil faster than verizon, at&t is quick on 3g but at my work im always forced to roam in mexico because they dont have anyone to regulate the voltage supplied to their towers and they overwhelm ours. (tmo and att are always roaming, sprint roams too but a call fixed that) who knows..
[HTC EVO 3D] plmiller0905:
Make sure you call back just to make sure that they noted your account correctly. Specifically, making sure they put the correct reason why youre cancelling which is that new administrative fee.

I happened to call and check my account today and was told that the rep

That cancelled my lines for the Administrative fee did not note that as being my reason for cancelling. Instead the reason they put was non- usage.

Nevertheless, this rep noted my account correct and gave me a memo id number for reference.
[HTC EVO 3D] fatapia:
I'm gonna follow your advice and call back right now to ensure. i can see how they may twist this with the story I gave them, thanks for the advice!
[HTC EVO 3D] plmiller0905:
No problem...make sure they give you a confirmation number as well. The rep today gave me a memo id number which i think is the same as a confirmation number.

Luckily i wrote all the information down when i called to cancel the lines.

Youre more than welcome as well..glad i could help.
[HTC EVO 3D] fatapia:
I dont have that but I do have a voicemail of the guy i talked to stating why I cancelled, is that the same thing? :P lol

UPDATE: called back and the notes on my account weren't clear so now thats been resolved..

also idk if anyone cares for this knowledge but if you cancel before the end of your billing cycle you will be credited for the days you dont use. so for example my account roughly is accredited 1.98 dollars for everyday i cancelled ahead of. if i cancel now im looking at 42 saved roughly. but 21 days of lost service..
[HTC EVO 3D] dkelle4:
Easiest. Phone Call. Ever.

I called the main CS line, went through a bunch of menu's until you get to "Cancel your line" (or wording along those lines). Connected in a few rings. Told the woman I would like to cancel my lines due to the new administrative charge. She asked me if I was sure/if I knew the other carriers have the same charge/etc. and if I would still like to cancel, I said yes.

I said I will be porting my numbers to another carrier so I don't want it immediately canceled. She asked for a few minutes to make the changes to my account. Came back on the phone and said my account had been noted and that I will receive a confirmation email. Told me my billing cycle date so I know when I should cancel by.

Phone call took a total of about 4 minutes, 2 of which were spent on hold while she made the changes.

Called again to confirm the changes - and she indeed made the changes.

Must have gotten a CSR in a good mood.
[HTC EVO 3D] electric contractor:
Voice Calls

How about almost no voice serxice for 3 weeks. They have replaced many parts on this tower.
[HTC EVO 3D] thos25:
I was told by a sprint rep that if you cancel you have to wait 60 days to get any discounts like a new customer.
[HTC EVO 3D] plmiller0905:
Thats false...cause we cancelled 2 of our lines and opened up a new line a couple days later and ended up getting the Photon, which i may exchange for the Epic Touch.
[HTC EVO 3D] trentonite:
Alright so I have two questions about this.

1. If I stay with sprint and get the s2, will they make me get a new number since I've canceled my contract? I talked with a buddy who worked for sprint a while back and he said if I canceled and resigned with sprint I'd have to get a new number.

2. Will I be able to keep my 3D when I get a new phone since technically I didn't pay for the full contract term?

Sent from my 3vo.
[HTC EVO 3D] eman3316@optonline.net:
1. Yes, new line means new number.

2. The Evo is yours as long as you are not within your first 30 days, otherwise you need to return the device.
[HTC EVO 3D] Cellvoice:
Hello All,

I hopped on the bandwagon and decided to give the cancellation idea a shot. One rep informed me the fcc gave them permission to charge the additional fee without breaking contract. I hung up on him. I tried again and a lady allowed me to do the cancellation without paying the etf fee. However, I now have to return my airrave device (which I knew would be the case) AND my EVO 3D! She said the reason is due to the fact that I didn't fulfill my 2yr contract. Is her statement correct? Should I do anything about this or quit while I'm ahead? It seems as more of us do this they are trying their best to counteract the terminations. I am an EVO fan since the original but due to their rapid decline in quality ( slow 3g speeds bad reception) I am considering Verizon.... Droid bionic.
[HTC EVO 3D] daneurysm:
Sounds like complete and total horse ****. When I set up the notes of an ETF-free contract termination the CSR even asked me "so do you have anyone to give your Evo3D to who might want a line on your account?", and he knew I would be porting my number--meaning I would no longer be using the E3D...I was never told anything about "giving it back", I'd imagine the same should hold true of your airrave unless, of course, it has it's own contract...which it may.
[HTC EVO 3D] Cellvoice:
That's what I thought. The airrave was free and I wasn't paying any monthly fee on it due to the lousy reception at home. I was aware from day one that i would have to return it in the event of a cancellation. However, I was thrown for a loop when the rep stated I have to return the EVO 3D. She said I only had it for 3months and i failed to uphold the 2yr agreement.
[HTC EVO 3D] RVDigital:
How many total lines prior to the cancelation of the two did you have? If you had 3 and canceled 2, but were approved for 4 you would have still had a unused discount in the 4th slot. 2 and 3 "should" still be flagged for a 60 day hold. This is how it's "supposed" to work.

Sent via XDA Premium for Android
[HTC EVO 3D] RVDigital:
This really comes down to the vendor you got the phone from. I have heard of 3rd party vendors having an additional disclaimer about minimum length of service (6 months for example) or they would charge a fee/difference in full price of the phone. If you did not agree to such terms, they are full of it. I've seen and have heard of reps using scare/guilt tactics to keep someone from canceling. The FCC example is laughable and could actually get them in trouble. I would have called them on it and see how fast they would have redacted.

Sent via XDA Premium for Android
[HTC EVO 3D] Cellvoice:
Yeah I hung up on that guy. I called BS but wasn't so knowledgeable myself. The vendor I purchased the EVO 3d from was actually one of Sprint's corporate stores. I have heard of some retailers requiring a mandatory six months but that is usually wirefly or letstalk. Perhaps since I purchased the phone from Sprint they can take it back?
[HTC EVO 3D] RVDigital:
This is going to be tricky. Even with the ETF, the fight may not be over until you receive your final bill. I would wait until you get your final bill before taking anything back. Check your Sprint paperwork and see if it mentions anything about canceling your contract early in relation to the phone price.
[HTC EVO 3D] eman3316@optonline.net:
lol....Was she going to return your money you spent on purchasing the phone?

Even when Sprint had the mail-in rebates, you only needed the phone to be active for 30 days on a line for you to receive your rebate. Now that the rebates are instant, they can't even do anything about that anymore.
[HTC EVO 3D] Cellvoice:
Yeah I don't want to send the phone back and realize on my final bill I got the shaft. I was told that the cancellation will take effect on 09/09 which is the end of the cycle and the beginning of the new charges and etf. In all honesty if I plan to switch carriers due to Sprint getting worse should I accept the terms and escape? This getting out of contract method is definitely a ymmv situation. I am not a long time Sprint customer I am thinking they take this into consideration.
[HTC EVO 3D] plmiller0905:
We originally had 5 lines. I used the information from this thread and cancelled 2 of them. The rep asked me if i wanted the cancellation to take effect now or at the end of the themselves cycle, i said now. A couple of days later, i happen to check our account online and the 2 lines were indeed removed. I then selected the option, " add phone to share minutes" and it said i were eligible to add 2 more lines...thus the 2 lines i cancelled.

I used one of the cancelled lines and got the Photon. Then this past weekend, i called them again and cancelled 1 of my 3 lines that i didn't cancel the first time. That line will be disconnected at the end of my billing cycle.

So when it is all said and done, 2 of my lines will be old lines, 1 will be new line of service with the photon and i'll be elgible for 2 new lines of service for a total of 5.

The reason i did mine was so that i can grab the photon while under the early etf of $200 versus $350, i also have the option of exchanging the photon for the epic touch if i so choose because my 30 days will be up october 8 and still be under the old etf.
[HTC EVO 3D] RVDigital:
Well played!
[HTC EVO 3D] eman3316@optonline.net:
Do you really trust them to cancel your line at the end of your billing cycle? Sounds like a disaster waiting to happen. Is there anything you received saying it will cancel or will you still need to call anyway.
[HTC EVO 3D] plmiller0905:
I trust them...in fact. I called back and spoke to a different rep to have them put one of my old phones on the line that will be cancelling and the rep reminded me that the line will cancel at the end of the cycle and asked if i still wanted to swap phones and i said yeah.

In addition, the rep i spoke to when i called to cancel the line, provided me with a transaction/ memo id...which in other words is a confirmation number.

So im all good!
[HTC EVO 3D] Zysoclaplem:
Just got off the phone with a CSR who, without me saying anything about reading it online, told me not to "believe the blogs and forums" and that it cannot be done without the etf. She said I agreed to the contract. So obviously all of you are lying about being able to get out of your contracts. Tisk Tisk.
[HTC EVO 3D] eman3316@optonline.net:
I went ahead and canceled one of my lines but not without a fight.

I even had it noted on my account it was okay to cancel with no ETF up to the 29th of Sept. First person I spoke to said I cannot cancel becuase of that charge. Then told me I could cancel but it needed to be all my lines.

Called back, person told me legal had told them that is not a reason to cancel without the ETF.

Then spoke to a Supervisor. Was told she would honor it but I would need to send back my phone. I told her sure, pay me $200 dollars. She said if I want to cancel I need to send back my phone. We argued back and forth. I aksed her if Sprint is really pushing this shady behavior or if she was doing it on her own. Said there was nothing shady and I need to send her the phone. Then continued to tell me they don't even have to cancel because the charge is less then $1.99 I asked her to show me where it says that. Anyway, I was getting to fustrated with her and hung up. Spoke to someone I had dealt with in the past that I had a number for and she took care of it with no problem. I told her about the returning of the phone and she couldn't believe it. She said exactly what I said, after 30 days the phone it yours.

Anyway, if a rep plays any kind of games with you, below is their terms and conditions if you would like to read it to them. No where does it state any dollar amount and what they are doing from saying it has to be $1.99 or more or you need to return the phone sounds like they are using some illegal tactics to not allow people out of their contracts.....

Our Right To Change The Agreement & Your Related Rights

We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
[HTC EVO 3D] polo79:
I've been around these forums long enough to know that you didn't try hard enough. you need to talk to the cancellation department. normal CSR people wouldn't know about it.
[HTC EVO 3D] Zysoclaplem:
I'm going to call back, I just don't have 2 hours to argue with people right now. She tried the 1.99 bs on me too.
[HTC EVO 3D] eman3316@optonline.net:
Right now it is the cancelation department that is aware of this and is giving the push back. I just don't understand how legally they can do that.
[HTC EVO 3D] daneurysm:
They are just trying to keep you. It probably isn't their supervisors idea to be so legal-grey-area, and it definitely isn't their managers idea. They are pressured to prevent as many cancellations as possible but given no ammunition besides using FUD and confusion.

Though the "up to $1.99 is actually allowed by the contract" part probably true, I've heard it up and down the CS ranks and on here repeatedly. I was also told that they were told that people would call in to cancel and to just "let them, ultimately".

That quoted part being the key to the various responses people have been getting. Either hang up and call back or escalate it. That's what I did, it worked like a charm...that's also where I got some straight answers from a fantastic CSR.

EDIT: "FUD" is nerd slang for "fear, uncertainty and doubt"...that is some powerful stuff on most people.
[HTC EVO 3D] mcaphnic:
Just tried to get it waved, so far no luck. I told her about the admin charges and she was like actually blah blah blah so no.
[HTC EVO 3D] Zysoclaplem:
Are all accounts effected by this change? I assumed that it was a change to all sprint customers.
[HTC EVO 3D] Cellvoice:
Eman your persistence is inspirational. I called a Sprint rep explained the situation about giving the phone back and he said no I don't have to. All I need to do iS return the airrave device. He said my account was marked for cancellation tomorrow. I asked him if there was a confirmation number he said no but gave me his name and extention. So I will wait and see what the final bill looks like before returning anything.
[HTC EVO 3D] bobdude5:
I had to call twice. First person told me that i can't cancel individual lines and that if i wanted to cancel i would have to do the whole family plan, which she figured i didnt want to do. I called back got another rep and she did it no problem. My two lines are set to cancel on october 6th :)
[HTC EVO 3D] gowansta:
I called three times in a week and was told that my account did not apply for any kind of etc waived or whatever. I started yelling. Like actually yelling and eventually, after talking to several " supervisors " they let me off the hook. Here I come Verizon!

Synergized 3D! Moving to the iPhone 4 and then to 5 all because of sprint.
[HTC EVO 3D] eman3316@optonline.net:
If the up to $1.99 part might be true someone please present it here because I could not find it in Sprints terms and conditions online which I posted a page back with the part that effects us.

Also if that were true, they would not be letting anyone out of contract, period. They are not gaining anything by being courteous and letting people cancel without an ETF if they legally don't need to.
[HTC EVO 3D] mikel719:
Just got off the phone with sprint after the 9th time. The first couple of times they tried to tell me I had to take all 6 of my lines if I was to cancel. The last 7 times they brought up the fact that it could be up to 1.99 with out them being obligated to waive the etf. The last 4 escalations supervisors I spoke with said they have been instructed not to waive any etf's and that any one who has done so already will still be charged on their last bill. They said the fees will stick and there is no way around it.

Any one who has theirs set up to cancel in the next week or two care to keep us informed on wether or not they try to stick it to you after the fact? I would appreciate it as I am now on a mission to prove the asshole supervisor who hung up on me wrong.
[HTC EVO 3D] bobdude5:
https://manage.sprintpcs.com/output/en_US/manage/MyPhoneandPlan/ChangePlans/popLegalTermsPrivacy.htm

Read that to them. There is no mention of 1.99 or higher fee increase required to get out of contract without an early termination fee. Sprint has made a materially adverse change to our contracts in the form of a $1.50 monthly administrative charge to every single line of service which allows us, in their words, to "terminate each line of Service materially affected without incurring an Early Termination Fee."
[HTC EVO 3D] Cellvoice:
Well you are correct,

Apparently after the first idiot I got on the phone denied me they must have taken note. The other retention reps were basically lying to me after that point. According to "Maggie" from Sprint chat my account was not marked for cancellation without etf fee. She also went on to say they told me that if I cancelled for reasons such as the increase in administrative fee that I would still be subject to the etf... unless there is another way around this it was a good shot. Everyone should check and see if the retention reps that said yes were really full of s*** or not.
[HTC EVO 3D] eman3316@optonline.net:
I still think that your contract says it all and I do not understand how they can get around that. If the charge is on your bill, I would refuse to pay it as you have the right to cancel with no ETF as per Sprints terms and conditions. No where does it mention a $ amount it needs to be over and no where does it mention that admin fee's are not included. It cleary states any materially adverse change which this is......

Man, I wish XDA had some lawyers for us to assist.......
[HTC EVO 3D] plmiller0905:
Well im going to be highly pissed if they dont waive mine. Like i said in an earlier post, i called back to verify that my etf fees were gonna be waived and i was told that the first rep entered the reason for me cancelling as "non-usage" however the second rep fixed it to reflect that i was cancelling because of the administrative fee. And she broke it all down to me also telling me that the etf will be waived. I got confirmation numbers etc. So as soon as i get my bill im going to call them to get the fees waived like i was instructed to do.
[HTC EVO 3D] bobdude5:
What the hell. Those lying scum bags..just read what i said above and threaten to sue or tweet if they still say no
[HTC EVO 3D] railslave:
Thank you op, cancelled one line, and cancelled contract. On a month to month!!!!!!!!! Rep said we have to honor the contract as it was written.:)