yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Evo4gLI:
Surprised they didn't even try to offer you an Airave or something.
[EVO 4G General] meteron:
They tried to offer that to me. I said I had hear too many horror stories about the thing only half working, and my phone already half worked in my house so I didn't even want to try.

My service was fine till I moved to the place I am at now. Moved 05-2011. I live in Chicago. The phone was hardly usable in the house. I work a lot so I didnt complain much about it till where I work (in Deerfield IL) started having issues with data. I was told by Sprint that everything was fine in Deerfield (not) but there was an issue with the tower near my home so the rep opened up a ticket. This was beginning of July. When I called yesterday to cancel, I told them I had an open ticket with nothing resolved in two months, I was not happy having to go outside in the heat to use my phone (heat index of over 100 SUCK!). So I told the wonderful lady on the phone that, that was unacceptable to me, but with all these fees increasing (Admin fees... EFT.. even though I knew the EFT fee increase did not affect me now) and the service was getting worse, I told her I did not accept the new fees. She put me on hold, came back and said I was released from the contract. The fact that only Sprint people have issues in my house (Ive ran throughout test with friends with other providers when they came over), the fact I had an open ticket and nothing was done about it (yes things take time but 2 months with no activity on the ticket? Fail)... and the fact I didnt agree to the new terms... unfortunately they did not have a leg to stand on. Which sucks... I really liked Sprint. But I got my Verizon phone yesterday... and I am SO happy I can use my phone in my room/house now. I hope Sprints announcement next month is in regards to them upgrading their towers. Or fixing broken ones. :/
[EVO 4G General] SprintInternal:
FYI all SPRINT smartphones are going to a 350$ ETF starting 9/9/11
[EVO 4G General] helpmeplis:
does anyone have the link to page where it states the change? because i cant find it and 3 diferent sprint employees told me they knew nothing about it.(puerto rico) so ill have to take the paper myself to a sprint service center. PLEASE

I been paying so much for such a crappy service. I been waiting for 8 months to fix the tower issues but they never fix anything. 90% of the time I dont receive calls, txts or 3g, not even 1x where I live. So I believe thats a fair reason to be so angry. I WANT OUUUUUT.

\ty :D
[EVO 4G General] josh995:
I am too. I expected her to offer me an airave but it wasn't even mentioned!
[EVO 4G General] ifiwasperfect:
My rep told me I was actually entitled to a charge free ETF. He said he "thinks" it's good until the the 30th of this month. Only thing is no one knows when/if the iphone 5(my next phone) comes out OR when/if it will come to sprint?!
[EVO 4G General] calypso888:
I'm sorry if this is in the wrong forum... it shouldn't be, anyways, I'm thinking about getting out of sprint bc atnt is having a special with their samsung infuse 4g online, get a referb. For $20 with a new contract. I'm just wondering if they would want a deposit or if the phone is even worth it bc that's really cheap. Anyone have any input on this plz let me know, I know their a lil more expensive but I'm tired of turtling the the internet even on 4g. Thnx in advance
[EVO 4G General] auau465121:
yeah man i feel you it is tough sometimes like when i'm at work and can't get no bars and my co-workers have the Infuse and Iphone and the inspire all on At&t and their getting 4G aka HSPA and downloading and surfing the internet with no problems and laughing at me its hard but i always remind them that their paying $50 and $100 dollars more a month so i guess u get what u pay for. As for a deposit unless u have great credit they will definitely ask for one their usual deposit is $500 that's for any type of credit it goes down depending youe credit but if you dont mind paying the extra trust me its worth it i had at&t my bill was higher but had no internet problems
[EVO 4G General] auau465121:
Wirefly - First Review of the Epic Touch part 1

http://www.youtube.com/watch?v=Y3p8UaIpsoY&feature=player_embedded
[EVO 4G General] dynamicpda:
If I understand this thread correctly, we cannot go to month to month indefinitely after we cancel, we have to port out in a few weeks?

Just curious, what service are people thinking of porting to? I'm thinking Verizon for the network.
[EVO 4G General] josh995:
I'm going to T-Mobile, to get a specific phone. My Dell Venue Pro is arriving today. :)
[EVO 4G General] Sulten:
I called yesturday and the person said yes they are making the fees higher to 1.99 per line. then she said hold 1 sec so then i go a so called supervisor.

She got on the phone and basically said if you look at sprints website they can make changes to the plans at any time and states that on their website and your contract.
[EVO 4G General] bnguyen1983:
And they're lying. Ask them to point it to you or link it to you. They cant.
[EVO 4G General] mattykinsx:
They're partially lying.

They cannot make changes to the agreement unless it's stipulated in the agreement, like this 1.99 change.

(Although I would guess that they meant to say this, or they did and it was misinterpreted)
[EVO 4G General] DirtyShroomz:
And this is officially a non ETF waiver event. As previously stated there is a $1.99 cap and this is within that cap. See why people need to follow guidelines?
[EVO 4G General] DirtyShroomz:
It's been linked in this thread, picture provided.
[EVO 4G General] One4mNoWhere:
I just called today and they r telling me bs, they were saying it doesn't apply for them to eft my contract. I just hung up on them, i will call them back saturday cos i know they r lying and they mostly lie when i call the customer service.:mad:
[EVO 4G General] mattykinsx:
Read two posts above.

It is not a change that allows you out of contract.

It never was supposed to allow you out of contract.

They are not lying, they are actually, finally, following the policy/contract.
[EVO 4G General] One4mNoWhere:
well what the heck if they allowed some ppl they might as well allow few more
[EVO 4G General] mattykinsx:
This is why this whole situation was wrong to begin with.

The change hasn't even occurred.

They had no right to release people from the contract in this way.

Don't sign contracts if you're not sure you can follow em.

Sorry.
[EVO 4G General] One4mNoWhere:
nothing big just that I wanted to get the sgs2, but i will get it by all means. they took away our one yr upgrade line. if they wanna charge like the great phone companies then they should upgrade their wireless service. I have no 4g and they r charging me, no complaint, my calls get dropped special in my house. If I have to pay the 200 to cancel my line and sign a new contract then i will if i want.
[EVO 4G General] xJeganx:
What about the changes to the terms and conditions they are making. Can that still be used as a way to get a waived ETF?
[EVO 4G General] mattykinsx:
What changes are you referring to?
[EVO 4G General] xJeganx:
I don't know what the changes are specifically but from the quote by the OP:

Originally Posted by SPRINT

Administrative Charge Increase &Terms & Conditions Changes for Consumers

Effective 9/9/11, the Administrative Chargewill increase to $1.50 per line for customersthat receive the charge. For details, visitsprint.com/taxesandfees. In addition, theSprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions

I need to look into what they are exactly but that shouldn't matter. Still for the life of me I can't find anywhere in my contract where it lists they can raise the fee up to $1.99
[EVO 4G General] austin420:
It doesn't accually say it in any contract. Dirty shroomz is just a disgruntled sprint employee with a grudge against customers and matty is his fan boi. What they are refering to is some fine print in a flyer that is a recent addition. If you signed a contract any time before july, it wasn't in there. Just ask them to mail or fax a copy of your contract, and when they aren't able to, they will let you free with no etf. Its been done by many others on this forum. Don't laet the haters get you down. Buncha know it all jerks with internet tough guy complexes.
[EVO 4G General] mattykinsx:
Actually, it doesn't say anything about them not being able to change the administration fee, bud.

It in fact says that they CAN change any surcharge at will.

Source

Love the insults though.
[EVO 4G General] SpaceMonky:
they cut me a deal. guy said he could waive my ETF if i ported out to boost mobile, which is what i wanted to do in the first place.

I'm happy, originally they gave me the problem about the 1.99 fee and that they weren't going to let me go.

now i got the unlimited shrinkage plan and will be picking up their new gingerbread phone october 2nd.
[EVO 4G General] austin420:
lol at you for posting the new terms and conditions that just took effect today. good try though.
[EVO 4G General] mattykinsx:
That's what you have posted in your OP.

That's all I clicked.

Feel free to show us the previous version.
[EVO 4G General] austin420:
it changed today. remember it was the old t&c's with 9/9/2011 amendments that i had originally linked to. on 9/9/2011 (today) sprint changed the page and i have already updated the op to reflect that. your not pulling anything on anyone.
[EVO 4G General] mattykinsx:
Ridiculous.

You have not posted anything concrete on here to prove your point.

You link something that has changed.

Someone provided a link that showed that Sprint can change the fee up to $1.99.

So, waiting for your proof.

The ball is in your court as you brought this up

I could only imagine the flaming if I posted this with no proof.
[EVO 4G General] austin420:
my proof is all the people that have dropped their contract etf free that have posted in this thread. open your eyes and see it. why are you fighting this soo hard?
[EVO 4G General] mattykinsx:
That's proof of employee ignorance.

That's all.

(And with Sprint that isn't hard to prove. I could probably call them now and if I got the right person convince them to let me out of contract because a new phone is coming out)

They were cancelling for free based on something that was possibly going to happen that's not how this works.

They don't violate the contract until they make the changes.

Making a claim that they are going to make changes isn't a violation on their end.
[EVO 4G General] :
Called and argued - no juice yet - but determined to keep trying - why not

Called and argued - no juice yet - but determined to keep trying - why not?

So I need the community to provide me with the exact details as to how the originator of this post states it is against the current ToC. It is not, at least as far as I can see. I looked it up myself and btw I deal with the interpretation of legal law all the time, from an amateur level grant you, but I am good at identifying key points and or specific clauses.

Need help here - I am willing to help us all out -
[EVO 4G General] austin420:
ask them to provide a copy of the contract you signed.
[EVO 4G General] tim.tahtinen:
Sprint has changed their Administration Charge and arbitration clause in their Terms and Conditions today; both changes are considered material adverse changes to your contract, and both give you the capability to cancel without an Early Termination Fee.

Claiming otherwise is untrue

.

The $1.99 line is put in the Welcome Letter sent to all Sprint customers on signing, and never appears in the Terms and Conditions. It's non-binding, and it isn't enough to force you to stay. I am amazed that Sprint's lawyers are thinking otherwise.

Even if that was the case, the changes to the arbitration clause are enough of a material change to let you out. In the arbitration clause, they add a provision to allow them to select JAMS as an arbitrator, rather than a mutually agreed-to thirty-party arbitrator. JAMS is well-known as a partial arbitrator that heavily favors the carriers, and is bad news for you.

Any change to the Terms and Conditions you agreed to when you became a Sprint customer allows you to cancel the contract; it states so right in their Ts&Cs. The only way they could prevent you from leaving is if they grandfathered the old contracts under the old terms, which

they are not doing

.

If the rep claims that the arbitration clause is not material, use this tip from the Consumerist:

In some cases, the rep's then gone to say that you should have your lawyer call to dispute the contract. At this point, I would demand for their name, ID number, and the address for Legal; then, I would file complaints with the BBB, your state's Attorney General, and the FCC.

The contract is clear, and it's on your side in this case. Don't let them tell you anything otherwise. If the rep won't help you, hang up and try again.
[EVO 4G General] DirtyShroomz:
Go ahead and try I guarantee it won't be waived. It's in the welcome to Sprint flyer mailed to every new Sprint customer and its also on your checkout screen if you sign up online. Disgruntled? No, more like well respected for helping tons of people on these forums. Whether you like me or not because I'm the "enemy" and I speak the truth... Well then I'm sorry.
[EVO 4G General] DirtyShroomz:
Because reps don't do their job properly that is all.
[EVO 4G General] One4mNoWhere:
guys no need to be insulting each other. I guess the main question is that i know they say the change is in cap limit but the terms said ANY CHANGE so does it have to be within the cap? which in my opinion i dnt think matters cos thats not what i was paying before this CHANGE in the contract.
[EVO 4G General] mattykinsx:
Thanks for adding to the discussion.

So sorry that asking for proof to claim is being a "fanboy" or a "disgruntled Sprint employee"...especially when evidence has been provided to the contrary.

Really speaks for the Evo forum/XDA.
[EVO 4G General] austin420:
that "evidence" is not in a contract. you claiming otherwise is complete hokum.
[EVO 4G General] mattykinsx:
I was referring to the evidence posted that stated they can change the fee up to $1.99.

Also...

Source:

Archive.org 7/16/2011

Now, are the other changes a violation of the contract [and therefore a way out of contract as they violated]?

I don't know.

But as far as the Administrative fee change, prove it.

Show us.

Don't insult people because they want proof.

Just prove it.
[EVO 4G General] austin420:
I'm out on the plaza, not my desktop, so I don't have the ease of bolding and highlighting, but if there is no cap specified in the contract, as there is not, is raising the admin fee not a material change in the contract? It even says they have to notify you and you have 30 days to cancel. Raising any fee or price, except collected taxes is a material change.

Sincee there is no cap specified in the contract, by your logic, they could raise it to $500 per line and there is nothing you can do because the contract says they have the right to raise it.

Your right. They do have the right to raise it, and you have the right to walk away...
[EVO 4G General] mattykinsx:
The issue is, because of how they wrote about surcharges, it is not a violation of the contract to change surcharges.

They wrote it to be able to change them without the ability to cancel for free.

Now, if they hypothetically increased it to $500 [per your example] would they have a lawsuit?

Yes.

But they wouldn't do that to begin with because of PR and who would trust them again?

Are the changes they made to the terms and coniditions a violation of the contract [on their end]? Again, I don't know. But I'm only talking about the administration fee.
[EVO 4G General] jm5503:
Does this work if you're trying to cancel one line on your family plan????
[EVO 4G General] xJeganx:
I'm still trying to find all the changes being made to the terms and conditions but one of them that I found is in the Arbitration Clause. They've added a 3rd party called JAMS, which I hear is very anti-consumer, which I would consider to be a material change.
[EVO 4G General] DirtyShroomz:
People will always look for reasons to go against big corporations, they have a bad name in America, however everyone was advised of these charges within 30 days and jus because it's not included in the "contract" it is included in your welcome letter. By acknowledging and staying with Sprint past the 30 days you accept all charges in the contract and in any other form they chose to inform you of their fees. If you did not accept their fees however they chose to inform you, you had 30 to remove yourself.
[EVO 4G General] austin420:
Hey dirty. Its not about sticking it to the man. Sprint has lied and screwed people tim after time. 10 dollar fees with little to no 4g expansion, taking away peoples 1 year upgrade, new fees here and there, how about the fact that they jut don't have a lot of great phones.

Sprint has not come through for us time after time.

People aren't just dropping them to fight a big corperation. They are dropping them for good reasons. And if sprint is going to give them an out why begrudge them that?

Don't take it so personally.

Btw, I'm keeping sprint. I've got good coverage, good 4g, a great 25 percent discount, a 10 dollar per month credit on 2 of my 3 lines to offset the premium data fee, and talked them in to one more yearly upgrade, even though I'm silver, not gold. I personally love sprint. I'm an a6 customer. If only they could come through with a 4.5 inch htc slider, id be in heaven.
[EVO 4G General] mattykinsx:
If we're going to get into this discussion...I again ask why it's so hard to compare things fairly...

While the following doesn't excuse that, name one company that hasn't. Especially carrier. You'll find that of the carriers, Sprint is probably the one to lie the least. Certainly not the most.

Oh no! Maintaining unlimited data at a cheaper price than the competitors have limited! I feel bad...not

At&t took those away in what..2007?

Verizon took them away this year.

T-mobile last year or the year before, I forget.

At least Sprint gives the possible option.

Um, no. An increase of $.49 per phone. That's been about it.

!???!?!

Seriously?

What in the hell are you talking about?

Motorola Photon, Samsung Epic Touch, Nexus S 4g, iPhone 5, HTC Evo 3D, BlackBerry Curve 9350, BlackBerry Torch 9850, and HTC Airrive.

I dare you to find a better phone lineup. Good luck with that

Everyone always wants to blow **** out of proportion.

No one ever wants to look around and actually compare.

ZOMG VERIZON HAS 25 GBIT PER SECOND DOWN for the first 2 GB of data and then it's insane pricing for more.

So what? Who the hell cares?

Think about that. You can't tell the difference between 4 mbps and 20 mbps on a phone.

SO WHY DO PEOPLE ACTUALLY BUY INTO IT?

It's rather sad, honestly, especially since people on these forums are

supposed

to be more knowledgeable about this stuff than the general public.

Anyway...this got off topic.

You can leave Sprint all you want.

You can finagle your way out of the contract...that no one forced you to sign but you...all day long.

But at least look around.

I get called a Sprint fanboy, by you and a few other members.

That's bull****.

I'm just aware of the fact that Sprint, as far as 'ideals' and 'principles'...is the best we have.

The other carriers are locking phones down and limiting/throttling data and charging outrageous prices.... Sprint is keeping it unlimited, servicing rooted phones, and keeping bills cheaper.
[EVO 4G General] austin420:
Get one thing straight. I didn't call you a sprint fanboy. I called you a dirtyshroomz fan boy. I don't roll thrfough the evo threads much, but when I do, I see you being his yes man. I said I like sprint. I've prolly refered morepeople to sprint than dirty signs up in an average week.

As for kickass phones, the iphone ain't for me and everything you mentioned after that are mid tier freephones. Peices of crap. Speaking of the first few phones, they are just the same thing from 3 diffrent makers. I'm looking for bleeding edge. The last bleeding edge phone sprint had was the evo 4g. Now eevery one has that, and better. Btw, 3 of the phones you mentioned aren't even out yet, but what ever.

After a night like this, I'm really to inebreiated to be commenting on any forum, except a forum about jagger bombs and wild turkey.
[EVO 4G General] mattykinsx:
Clearing out the rederick....

What?! lol....

First of all, those phones are top of the line. Compared to ANYTHING ANYONE ELSE HAS you will not find better.

Period.

Secondly, the Evo was actually behind on the technology on it's release.

The GPU was that of a late 2009 phone.

Except the Evo was released 2010 summer...
[EVO 4G General] austin420:
Talking about the evo, I know there was the hd2 and the russian wimax phone, but all the other us carriers didn't get it for a while, ie; verizon thunderbolt, and att inspire? Is that right both same specs as the evo(4.3 inch screen, snapdragon, 4g, whatever bull****) and came out like 8 and 10 months later?

The arrive they give away as a touch pro 2 replacement. I think they sold about 12 of those phones.

Don't get me started on the blackberries.
[EVO 4G General] mattykinsx:
I don't mean to be offensive but I suggest you read more about those phones instead of just assuming based on form factor and clock speed.

Those phones both have more RAM. [768 versus Evo's 512]

They have 4GB [inspire] 8GB [thunderbolt] NANDs [Evo was 1 GB]

The Evo's GPU was the Adreno 200.

Inspire and Thunderbolt have the Adreno 205 [like 4 times faster]

The Evo's core is 65 nm.

Both the Inspire and Thunderbolt are 45nm. [Significant difference in battery consumption]

In other words...same outside design... completely different and much better internals.
[EVO 4G General] austin420:
I've got an hd2 sitting in a drawer that acually runs android with sense 3.0 better than the evo. Real talk. Lol.
[EVO 4G General] tim.tahtinen:
Rather than repost a really long, detailed explanation of the changes that Sprint's making and why they let you out of your contract, I decided to just post it here on my site for all to view. Trust me; if you want to leave Sprint over these changes, I've written a handy guide covering all the bases (in as much capacity as I can give; IANAL, not legal advice, etc.).

The short version, though:

1) Sprint's increasing the Administrative Charge from $0.99/line to $1.50/line. Now, yes, it does state in the Welcome Letter that they can charge up to $1.99/line, but, to me, any change at all still triggers the exemption clause. Previously, reps would just apply a monthly credit to counteract the fee increase, but Legal seems to think that their fine print is going to cover them in this case. Your mileage, of course, will vary, but most reps are no longer waiving ETFs for this change.

2) Sprint's also adding JAMS as a choice of arbitrator in their arbitration clause. This is a change they can't dispute, although many are disputing that it is material. However, there is legal precedent that arbitration clauses are, in fact, material; most reps, though, will either tell you to contact a lawyer or still refuse to help. (It boggles me that Sprint's going to take this to arbitration, when they could have simply grandfathered old contracts and avoided this entire issue.)

My suggestion is to call back until you get a rep who does, and be sure to document as you go along (name and ID of each rep you speak to, how long you're on the call, etc.). The contract is clear; they can make changes to the Terms and Conditions, but you can get out without penalty if you let them know within 30 days.