[Epic 4G General] BWFBezerk:
12:04:44 PM : Connected to sprint.ehosts.net

12:04:44 PM : Session ID: #######

12:04:44 PM : ME: Initial Question/Comment: Question about Terms of Service change.

12:04:49 PM : Kelly B has joined this session!

12:04:49 PM : Connected with Kelly B. Your Reference Number for this chat session is #######.

12:04:49 PM : Thank you for contacting Sprint. My name is Kelly B.

12:05:04 PM : Kelly B: I am happy to help you. Please hold a moment while I access your account.

12:05:10 PM : ME: k

12:06:08 PM : Kelly B: Thank you for the patience.

12:06:34 PM : Kelly B: Please let me know the details of your concern.

12:06:38 PM : ME: I had received a notice stating that there was a change to my contract, and under the agreement I signed it says that if there is a change then my ETF would be waived? Is this correct?

12:06:57 PM : ME: The change had something to do with an administrative fee.

12:07:14 PM : Kelly B: Ok

12:07:34 PM : Kelly B: Please allow me a few moments.

12:07:38 PM : ME: no problem

12:09:05 PM : Kelly B: Thank you for the patience.

12:10:00 PM : Kelly B: Sprint is charging the Administrative Charge to help defray various costs imposed on us by other telecommunications carriers.

12:10:30 PM : Kelly B: You can get the more information at www.sprint.com/taxesandfees.

12:11:20 PM : Kelly B: If you wants to opt-out of their contract and want the ETF waived because of the increased Administrative Charge, discuss:

12:11:30 PM : Kelly B: Sprint’s subscriber agreements and sale documents disclose that the Administrative Charge is assessed up to $1.99 per month per line.

12:11:45 PM : Kelly B: >Charge was previously set at $.99. The increase to $1.50 is under the $1.99 agreed to by the customer.

12:12:00 PM : Kelly B: >Increased charge applies to each line on the account each month.

12:12:27 PM : ME: Would it be at all possible to have my contract obligations fulfilled and be set as month to month?

12:12:50 PM : ME: or to have my upgrade status set so I can sign a new contract with another phone?

12:15:10 PM : Kelly B: As I have checked the details and found that this account could not be reset, however in this regards I can arranged the call back for you from account service department. They will be happy to assist you for this.

12:16:12 PM : ME: Would they be able to change anything?

12:16:25 PM : ME: Is there a way to resign a contract with a new phone?

12:17:30 PM : Kelly B: Account service department is the responsible to take care of all those issue which could not be handle over the chat.

12:17:54 PM : ME: Oh

12:19:10 PM : ME: How long does the ETF waive offer last? Is there a deadline for it?

12:19:15 PM : Kelly B: Thank you for understanding, we are not authorize to change the account related status.

12:20:35 PM : Kelly B: I request you to contact before September 30.

12:21:39 PM : ME: Do I have to call to cancel my service, or can I do it through here?

12:23:00 PM : Kelly B: You need to call on (888)-211-4727, this is a account service department number to assist you for this.

12:24:05 PM : Kelly B: Is there anything else I may assist you with?

12:24:53 PM : ME: I guess not, nothing can really be done without calling

12:24:56 PM : ME: Thank you for your time

12:25:10 PM : Kelly B: You are welcome

12:25:15 PM : Kelly B: Have a great day.

That's what I got, guess I gotta call