yashsingh1/xdaforums huggingface dataset:
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] galimpic:
Just to confirm that I checked 2 units (black miini pro,week 31), the first had problem with screen so I exchanged it with the second one, but BOTH had the static noise problem. The one I am using right now is making noise all the time during work and during audio or video recording, except when USB is connected. It is so loud in recordings even when the environment is not quiet, that it definetely must be recognised as a malfunction, not 'normal', 'usual' etc.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Cherek:
I, myself, am getting a refund and will wait how SE responds before I get anothere Mini Pro. Eventhough I was so looking forward to getting this phone. :(

If any news develops I'll let it be known. Especially in the special SE topic

http://talk.sonyericsson.com/thread/22121?tstart=0
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
It sounds threateningly. We'll be waiting for the results. I added link to your post to the 'News' section.

By the way, I tried to communicate with Russian SE support via email twice. No answers for now.

@galimpic ,

could you upload a video with USB connected? Just to avoid misunderstanding: you need to connect mini pro to charger or laptop. Otherwise USB cable doesn't change anything.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
It's just hard, certain, not threatening. If their post can suggest that

1. this problem is difficult to encounter (while I alone met with 7 different devices ALL having the issue) and

2. like they haven't heard about it (at least Jeff, and US SE told that they are aware of it, just investigating keeps .... long) I can allow myself this certainty :)

I hope they checked devices from a new, secretly revised line that's why they seem like innocent child meeting sth new :)

UPD: I softened it little bit on the official forum - XDA is more free, it stays here ;) - as threat is not my intention, pls check :cool:

Thanks for your sensitive attitude!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Oh, by the way, maybe the following info could be useful for SE (if they are really interested in solving this issue).

Compass and accelerometer acts a little bit strangely. Go to service menu (*#*#7378423#*#* or *#*#SERVICE#*#* from the Dialer) - Service Test. Check both Compass and Accelerometer. Even when the phone is not moving (e.g. placed on the table) I see continuously changing values. If you install some Compass app from Market you'll get the pointer jumping around North. I didn't have such problem on x10 mini pro.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
News from official thread (thanks sxxorp):

Posted by sxxorp in the first post of the official thread:

http://talk.sonyericsson.com/thread/22121?tstart=0

Are SE just waiting for all people exchange noisy pro to silent mini?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
Dear Sur1k, the way you do you can quote anything you like;) During weekend I didn't have the time.

Mini Pro switch to Mini...:

But then make it a clear fact and do it in an accelerated process!!

My device will be examined next week in prioritized process initiated by the official Hungarian SE branch, I hope it'll worth my time, I'll keep you updated with any results!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] EL_BELLACO:
So, should i wait for xperia Active, or buy an xperia mini pro Black??

Xperia ray battery seems bad, people says last 8 hours idle.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
@ sxxorp

As for me, switch to mini is not the best idea. I bought the device because of hardware keyboard, so the only option from SE XPERIA line is XPERIA pro. But:

1. It's not as cute as mini pro (at least on pictures)

2. It's bigger

3. It's more expensive

4. And there's no exact information about its launch date

@ EL_BELLACO

the mini pro is great but this strange problem... You see that there's no official info about the reasons, solutions. They haven't even officially accepted the problem ('we'll get more info ASAP' on twitter or 'can't reproduce the problem' on forums).
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] j4niS:
damn....actually i've plan to buy this phone...but after listening the sound sample from here....wow...-.-

i think i'l pending buying mini pro...

maybe wait for xperia live for walkman?or this bugs happen to all new sony?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Only mini pro has this issue.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] :
Hi, I got tired of waiting Sony's answer and just sent my second xperia mini pro back to the store. They promised my money back and they will inform S-E about this problem. So I thought it would be better to take my money back now, cause it's still possible. Maybe I will buy this phone again when it's clear that all problems are fixed, or I'll buy some other model if this thing isn't resolved in near future....

Really sad thing, I really liked this model. :(
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
I think, there could be two main probable reasons for this silence:

1. It's serious hardware design fault, so the produced devices couldn't be repaired and SE needs to redesign the device (which is quite expensive).

2. Company is waiting for users to calm down. The ones who are really annoyed by the problem will get their money back / change the device to mini or smth else. All the others will say: 'the device is great; I don't hear that noise / it doesn't bother me'.

And the truth is, as always, somewhere between these two points.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
We again share the same vibe - one of my additions on talk.sonyericsson.com today tending to the darker side (of the Force:)) according to your 2 scenarios...:

"a thought-provoking opinion from a forum...:

"Obvioulsy the noise comes from some kind of electrostatic interference in the hardware. So the phone hardware will have to be fixed, taking time probably months. No quick firmware update possible. In my opinion SE will never recall the phones already sold. It will quietly make the fix without recognizing any pb, and too bad for the early adopters. Don't be afraid to ask for your money back.""
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
That's not amazing because we're the team. The Cricket Team :D
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
Just got another replacement unit from amazon.

(my old one had 3 problems:

video problem, speaker problem and microphone problem!)

this one however seems fine regarding microphone and speakers!

the video problem however is STILL THERE!

i have KW33.

I'll keep you posted if speaker and/or microphone problem are coming up...

ALSO:

http://unlockbootloader.sonyericsson.com/

This is kind of strange :/
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Cherek:
Meanwhile, today I received an answer from SE Support to my question about the status of this problem:

A:

"At the moment we don't have any information about this complaint. Sony Ericsson is investigating the cause of this problem. Regarding this investigation we would like to know the following details from you phone:

- Imei number;

- SI number

- Manufacturing date

The manufacturing date is written in the back of the phone and has the sequence 00W00."

So I'm gonna send the info I had (since I don't have the phone anymore :) ) , and see if some reply will follow.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
Can you pm me the Email? I will contact them too!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Cherek:
Hi,

It's no special/personal email address, except for it being .nl.

I first started the email at their support-contact form.

I guess you're German by the flag, so you can fill in your form here:

http://www.sonyericsson.com/cws/common/contact?cc=de&lc=de

I hope they'll answer you soon.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] acb123:
Bought the phone today, although I already knew its problem and felt somewhat disappointed a lot but I just love it. Just looked at 1 black and 2 white phones, all of them do have the noise, but in my opinion it's acceptable if I don't turn the volume of recorded videos to maximum level. Hope SE or some wise guys there will find a way to solve this and I will send the phone to the warranty service :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Tonkpils:
Hey guys, maybe this will help finding a solution to the problem:

One strange thing i've noticed is that as long as the phone's updating the music library from my sd-card (32gb SanDisk), the noise doesn't appear. Did anybody else notice this on his phone?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] BlackArty:
Maybe there is heavy load on cpu.

Try to run "Stability Test" (download from Market)- noise will not appear...
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Another workaround. Thanks! I've added it to the first post.

UPD:

more precise info from BlackArty, which he posted on Russian forum (I'm just translating; if the info is useful press 'Thanks' in the BlackArty post above).

He carefully tested his mini pro to find the ways of reducing that noise. He rooted his XPERIA and tried changing CPU speed, but it didn't make sense. He found out that noise disappears when CPU load is equal 99% (at any CPU speed).

Link to the original post (on Russian): http://4pda.ru/forum/index.php?showtopic=256133&st=1260#entry8803115
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] :
From gsm-arena today:

" asked about the xperia mini pro noise problem.. he says se has released newer version which has a insulating kinda material glued on the usb port, which he says, fixes the problem.. Not sure whether it can be trusted.. Can somebody confirm this data ?"
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
do you have any idea on KW? I have KW33 and problem still exists!

edit:

sur1k: i see you haven't updated the first post with the information that KW33 seems to have the same problem!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Updated :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
finally got a satisfactory answer from sony ericsson:

"We regret to inform you that there really are problems with this model. The aforementioned problem has been escalated and we are already working on an appropriate solution. Whether these is going to happen in the form of an update or a revision in the hardware, we can not tell you at the moment. But this will soon be the case."

I keep you posted... but this sounds great!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
Some massive updates on the official thread! Possibly I also deserve some pressing of Thanks :D :D, check it:) http://talk.sonyericsson.com/message/100679#100679

Highlights:

- GSMarena rumour (though now I see Likvit posted it also here)

- official Facebook comment

- step forward in my humble story :)

- and last, but not least Linkinsoldier's hope-raising comment from here;)

- more editing to ensure easy accessibility of essential info

@Linkinsoldier: sorry mate, I post this to the official thread, with your subsequent permission :)

@Likvit: Hi, I'm also active there (GGG) :), there are frequent posts with colorful rumours seen nowhere else :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] :
Thanks for the news sxxorp! Finally S-E has given some answers. It's good to know that they are now fixing the problem. :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] anoopmadhav:
Electrostatic Noise in my SK17i

I too am facing the same issue with the electrostatic noise. I am from India. Handset details:

SK17i, BX9 AAAA, 11W27.

SL 1249-0751 .

Symptoms of the problem:

When the screen is turned on, electrostatic noise from near the headphone jack.

Same noise appears in videos recorded by using the camera & when we use some sound recording app like virtual recorder. can anybody help me get rid of this problem. Have used many phones before, but never encountered such a problem.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
THANK YOU, i didnt notice this.

Take your back cover off, open the slider and listen to the "power button". It looks like its coming somewhere between power button and headphone jack... i thought it was the speaker, but the speakers seems to be fine. there is a little noice out of the speaker, but i think this might be related simply to the way the speaker "reproduces" the noice coming from the somewhere down there ... (which doesnt sound really good for the hardware to be honest...)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] arunavmamc05:
I bought it in India, on 16th August, I checked it many times on my phone, video recording or without, screen on or off..No abnormal or extra sounds at all. Device is perfect.

Sony Ericsson SK17i

BX9

11W28
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] dryhte:
good on you ;) so at least not every Mini Pro has the problem.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] kooky1107:
I have bought two devices.

Both are 11w32

They both have the noise but only at the video playback. Although it's nothing compared to what I 've heard from videos on youtube concerning this matter.

As a matter of fact I sent a video to my X10 to see the difference and there is a difference indeed. When played at my X10 the noise was even lighter.

It seems that mini pro has a better speaker...;)

This noise does not exist with just the screen on.

Hope they can solve the problem but it is not that intense to bother me so much.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Could you record a short video (or audio with some high quality audio recorder, e.g. Virtual Recorder) in quiet environment and upload it to youtube (or somewhere else), please?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] jumperyu:
same here in italy, 11W28 no strange noise or anything :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] benjoid:
Does that mean current owners will get replacement new revision phones, or does that mean only new owners will get the new revsion and we current owners will get screwed over? Can you ask them to clarify this please? I still under the 28 days returns limit.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Kevin_H:
Just check my xperia mini pro and I have this noise
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
Well. Check the 1st post. It states that the device has a problem. The problem is approved by facts: video & audio samples, user reports with links etc.

Now look through your post. Is there any approval? No. I'm really glad if your sk17 is not 'infected' by 'The Cricket', but if you want to help us, please find some quiet place, record a short video and share it with us.

Thank you!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
They didnt specify, but this should by covered by your warranty!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] batwingnz:
I've contacted both SE and the vendor I got my phone from via telephone and described to them the issue and provided them with recordings detailing the issue via email.

The response from both is that I should get the phone repaired at my own expense with the possibility of reimbursement if a manufacturng fault is confirmed by the third party service agent... so I guess I need to wait for official SE acknowldgement of the issue before I go through the pain of sending my phone away for weeks.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
well the different warranty policy might be related to different countries...

In Germany we have 2 Year warranty in which the manufactor is responsible for the quality of its device, and therefore has to pay for any repair as long as you could not be made responsible for it...

There is something that after 1 year you have to prove, that the fault was there when you bought it... but lets not get into this ;)

If they tell you to pay for their mistake, I would just send them the device back and tell them you want your money back. This is a definite construction error and it should not be paid for by the customers!!!
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] jiminee:
I'm in same position as batwingnz, without SE confirmation I'm liable for the cost of 'repair'.

We're slowly getting there, but the lack of SE communication regarding the problem is totally dissatisfactory. I'm waiting 1 more week and then filing a complaint against SE Denmark, with the European Consumer Centre.

We'll see how they deal with that.

Sent from my SK17i
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] panamamike:
Any ideas on what causes the noise? Based on the fact that it goes away when the back cover is off, maybe it's a mechanical noise? Anyone try to use a little foam or something of the sort between the back cover and the phone?

Also, the noise sounds like a bad connection between in the headphone jack. I've heard interference noise in the past due to a loose headphone jack connection.

Maybe some could try putting in a pluging in the headphone jack and see if the noise persists?

Mike
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
It's not mechanical. And it'll be still there if you plug your headphones in.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Raph4:
My mini pro has this electrostatic noise also

Device model: SK17i (France)

SI 1249-1254

Prod. week: 11W32
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] jonnygee555:
open it up

I might crack open the phone to see if i can reduce the noise it makes :S
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
"Johan-SEAnswers

975 posts since

Nov 12, 2010

Sep 12, 2011 11:34 AM in response to: sxxorp

Re: STILL NOT ANSWERED - RECALL of Xperia 'CRICKET' Mini Pros? Electrostatic NOISE problem isn't limited to video, it's more serious!!! TO SHOW MORE OF US HAVING AN UNWANTED BONUS INSECT IN OUR PHONE, LEAVE YOUR COMMENT HERE!

The problem has been looked at and this issue will be fixed in a future software update for the phone. At the moment I have unfortunately no information on exactly when this update will be released but I'll update you all as soon as I hear anything.

--------

sxxorp

55 posts since

Aug 26, 2011:

Thanks Johan for your efforts!

Can you give more info on the real nature, characterisitics of the noise-problem?

Is this sure that this problem can be solved by software update? Because so far we've doubted it... Will the noise totally disappear? Or just a mask, when you filter the noise from videos or by reducing the sensitivity of the problematic microphone of the two, etc.? A solution like this won't be enough. Because we don't only talk about an isolated video recording problem here, the problem is the static noise itself, happening almost all the time you use the phone (even when calling)!

Will this phenomenon totally disappear?

Please confirm at least this, then I assume everyone will wait patietly for the solution you announced.

Thanks!"
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] jonnygee555:
details

sk17i(uk)

si:1251-9101

production week:11w31

also my battery is: 11W23
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] :
It came to my mind other day, that s-e could be screwing us by making an update to software, where videos will be recordet with mono-voice, so only the right microphone would record voice. This would be the easiest way to s-e but worst way for us consumers.

Now after reading sxxorp's message, i'm really really afraid... :(
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] benjoid:
SE is going to have to be clearer with more details and fast, I would need to post my Mini Pro back to the shop next week (28 days return in the UK).

I need to decide if it feels too risky to wait and see if SE provide a real fix, not just a "bandaid" fix (and then possibly puts out a revised version on the sly).
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] BlackArty:
I tried to record video with mono, but the noise remained.

I think SE will change cpu settings, microphone sensitivity and make white noise, which will be louder than cricket sound))

Or there is real software problem of irregular using hardware.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
That would be quite silly, cause the noise won't disappear. If they do this way, I'll consider returning the phone to the shop.

By the way, I've got an email from Russian customer support.

They promise the problem will be solved by software update in mid-October.

BlackArty,

are you sure that LGcamera uses only main microphone to record mono? Maybe it just mixes both channel to one?

Уверен, что LGcamera использует только главный микрофон? Может, просто пишет звук с обоих на один канал?

By the way, the 1st post is updated with the latest news.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
at least we get some information... but nevertheless, SE should provide more information on the cause of the problem...
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] anoopmadhav:
Reply from SE-UK

Dear Anoop Madhav,

Thank you for contacting the Sony Ericsson support centre.

We can advise that we are aware of the issue you have experienced with your Sony Ericsson Xperia Mini Pro when recording videos or when using a third party audio recording application.

The issue has been raised to ourselves from other consumers of the handset who have faced similar issues.

The issue will be resolved within the forthcoming software update for the handset which will also update the Android version to 2.3.4.

We would like to apologise for any inconvenience caused, however I hope this helps with your query.

For further information on Sony Ericsson products, services and support please visit (link removed)

Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237.

Kind Regards,

Louis Gray

Sony Ericsson UK Customer Services
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sxxorp:
According to our local SE Support:

"The noise is caused by the tuning of the secondary microphone to too sensitive that can be perceived especially in silent environment.

Tuning is software related so a software update should solve the issue. We can tell more if we can test the new software and hear the difference."

Your opinions? Will this make the noise totally disappear, or just some kind of workaround?

What more could be asked?
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Cherek:
Never count your chickens before they have hatched

I'm gonna wait to see if they really fixed the issue before I'm gonna buy one. I can wait another month for it. And maybe another phone comes along with practically the same aspects (most important are price, CPU, mem, qwerty) which I will buy instead.

I'm sure it will be posted here when the results are good :)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
To be honest i somehow doubt that this issue can be totally fixed via software update. The explanation sounds more like a workaround to me...

But nevertheless we will see what this is gonna do and as long as I dont have this static noise during calls I'm fine ;-)
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] sur1k:
About noise during calls: sometimes I hear it, sometimes no.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
Same thing here. But I think its getting worse :-( maybe I'm imagining it but it sure looks like it...

If this is the case, tuning a microphone wont solve the problem...
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] :
My first xperia mini pro had a really loud noise and second was totally silent few days, then the noice slowly increased. After using almost 2 weeks this second phone, this noise were audible even if the screen was off.
[Sony Ericsson Xperia Mini, Mini Pro, Xperia Pro, A] Linkinsoldier:
Thats what i'm afraid of... Mine seems to get louder too... We'll see...