yashsingh1/xdaforums huggingface dataset:
[Epic 4G General] mouseglider:
Exactly my thoughts! 13+ years for me on two lines. I get good customer service and a cheap rate - but the coverage around my home and in my home is poor - but I have two of the newest Airaves, so in the home it is good - I just wish the hand off from one Airave to the other would work seamlessly. :(
[Epic 4G General] counterfeit187:
Also noticed that they upped the price of Total Equipment Protection by $1.. went from $7 to $8 on my last bill. I don't remember being notified of this.
[Epic 4G General] nikon120:
Everyone was notified about this back in May or June. The $8 price for TEP started in July.
[Epic 4G General] austin420:
increase in tep isnt a change to your contract because it is an add on service. they can say that your not obligated to pay it. the same isnt true for the administrative fee.
[Epic 4G General] nutswillkillme:
Can you use this to get an early upgrade?
[Epic 4G General] Blad3:
out of my contract and am now month to month. gotta love sprint.
[Epic 4G General] Milkman00:
I read somewhere that they wouldn't do that. How did you accomplish it?
[Epic 4G General] xgerryx:
Anyway this would work without having multiple lines?"
[Epic 4G General] Darkshneider:
I tried the month to month thing and they said it couldnt be done. The rep told me I had until Sept 30 to port my number (or cancel) and wont have to pay an ETF as long as I call them before I port out so they can waiver the ETF.
[Epic 4G General] traumajeff:
I called and just told them I wanted to be month to month due to the upcoming change in admin fees. Took about 20 mins... we spoke about how Sprint has changed and she reminded me that sprint was truly unlimited.

She was really cool and it was fairly painless. It seems as though its a YMMV situation based on who you speak with.
[Epic 4G General] usagi111:
Did they switch you to Virgin Mobile?
[Epic 4G General] :
This might be a great way for me to convince my mom to let me sell my Epic and get a new phone.
[Epic 4G General] sewhuy:
Just curious, would you happen to know how month to month affects family plans?
[Epic 4G General] jeremy112683:
i hate sprint, i wish verizon didnt seem so pricey
[Epic 4G General] Dulanic:
TEP is a add on and is not part of the contract.
[Epic 4G General] DTgreat:
Took a few minutes. You guys will want to talk to the cancellation department, and they will try to sell you on staying on contract but in the end they let me off contract, and didn't switch me to Boost. which is what they tried to do initially.
[Epic 4G General] traumajeff:
My plans stayed the same. They just show me fulfilling my contract obligations. I pay the same, and I'm free to leave at any time.
[Epic 4G General] Etrick:
Yeah... after two hours getting yelled at, its done. Feel dirty.
[Epic 4G General] Milkman00:
So do you guys have any tips on what to say when you are on with the cancellation department (if you want to stay with Sprint and just be month to month?)
[Epic 4G General] Etrick:
If they say it hasn't affected u yet, all phones currently being charged 99 cents r getting raised to 150 per line.

If they say we can increase upto 199, say where does it say that. Because it doesn't.

If they say call back after it takes place insist on it will be too late.
[Epic 4G General] BrianDigital:
I had them reset that I just called and stated that if was unfair that you offered a yearly upgrade program when I signed my contract for my evo and took it away right when I was going to be uneligble
[Epic 4G General] austin420:
this has helped many people now. ive been getting pms about it too from people who didnt post here. thumbs up everyone! regardless of the haters,.
[Epic 4G General] Etrick:
Btw, this does not reset upgrade status. U have to leave for a full billing cycle and then open a new acct. And that can have wonky repercussions... like suddenly u need a deposit, or now u don't need one at all...
[Epic 4G General] Milkman00:
Well if that is true, then there is no need for me to even call. I just wanted to go month to month assuming that Sprint may release a phone that I want in the next 6 months (since there is nothing out now that I want).

Guess I won't even try to do anything.
[Epic 4G General] blu9987:
OMG YES this is excellent news. Sir you have made my day and I would love to bare your children
[Epic 4G General] D`Nyed:
How does it not? If you're off contract on month to month then a phone upgrade is under the condition you agree to a new 2 year contract. Wouldn't you be eligible to upgrade to a new phone on a new 2 year contract at that point?
[Epic 4G General] imataquito:
Do you have to give your phone back?
[Epic 4G General] BWFBezerk:
Lol......

All your phone belong to us!!!!!

no
[Epic 4G General] whatsitsnamenow:
Not everyone will/can be offer month to month. Some of us are given the option of leaving without ETF within 30 days or stay and accept the fee increase. They refuse to let me go month to month. Either keep the contract or void the contract but not fulfilled the contract. Also was told that I need to have left for 45 days to be consider a new customer again to qualify for new customer phone pricing.
[Epic 4G General] Darkshneider:
So Im thinking of porting out for a few months then try and come back for the SGSII unless I enjoy the HTC Merge too much.
[Epic 4G General] Ron_91:
So we just call customer service and tell them we want to cancel due to a material change?

- Ron
[Epic 4G General] kenrico:
looks like you will be arguing to get them to waive the ETF .

Have done this in the past and it used provide some leverage, but last December myself and another gent who had major clout (5 lines, 10 years, sprint premier) couldn't get anything courtesied or a freebie added (phone home ) and previous discounts applied were very selective. Even multiple phone calls where you kinda give up on every thing, and zero in on the discounts .

So just trying to articulate, that before with some patience and persistance - you could push for something they could do, and now feel that is no longer the case . If anything the reps are being trained in saying no and is there anything else I can help you with today .

When we were both pushing, seemed like the rep and retention both had the attitude go ahead and cancel - you can pay more for less with another carrier or drop to 2nd tier provider like cricket .

What ever I am upset about with Sprint , like the new insurance fees & I thought $7 was a rip off before or actually thought the fee plus the fee if used was a rip off - if you make the replacement fee $25 to $35 if broke, lost , dropped in toilet the $7 or $8 per month can be stomached, but $100 to $125 for your fault problem is too much. And this new thing of - we aren't going delay make it inconvenient you are welcome to deal direct with the mfg unless you have the upgraded insurance and warranty is maddening .

Also the new triggers seem to be new device activation, where before it was the contract or utilizing the credit if eligible for a new device. If my wife loses her Optimus and we buy the same phone from craigslist or sprint - when activated the $10 month smart phone fee would apply (heck if we activated the old Centro in the drawer or bought an old touch pro 2) - it would all trigger the fee avoided til now .

Anyway, no matter - as much as I dislike the new we are going to get all we can outta everyone practices instead of the traditional we pretend and want to be perceived as valuing you as a client . My friends on Verizon , t-Mobile and ATT have not enjoyed free mobile to mobile and nights and weekends starting at 7pm & now no Data throttling for a bit cheaper than the others . So am sticking right now . If I am not eligible for a handset ( I am and have been for a while) and see something I have to have or lose mine will bite the bullet and try to make my best cash deal , and hopefully get top dollar for my old one .

And last rant - with all the fees together, don't see any reason to buy a midrange or free phone - two grand over two years and would not be sliding into an optimus for the wife .
[Epic 4G General] mike357:
http://www.tpoam.com/files/Sprint.pdf

Is this the $1.99 ceiling admin fee that Sprint is talking about? Does this really hold any weight?
[Epic 4G General] austin420:
Wow. You've dropped a bomb sir. That could very well be it. Can anyone date th8is flyer? I see it says ©2010 sprint, but that could just be on one of the pics on the flyer.

Anybody have any clues?
[Epic 4G General] insanity213:
I just got off the phone w/ Sprint for the 8th time or so this week. They finally released me from all 3 of my contracts. Here's a few pieces of info that may help.

- They told me on several occasions that I agreed to pay a maximum of $1.99 for the admin fee. We have been paying less than $1.99, so they are just raising the fee closer or to the cap, but not exceeding it so the contract is still in effect. I couldn't find this verbiage anywhere, which brings me to...

- The contract in general... I called back today and told them I was unable to find this verbiage about a $1.99 cap in the T&C's I found online. I asked them to direct me to where I can read this and they could not.

- I then asked for them to provide the actual contract I signed. After about 15 minutes of hold and xfers to supervisors they said they could not in fact provide the contract I signed. They asked if I was planning on disconnecting and if so why. I described my complaints with the now smaller network in the Rocky Mountain region (No Wyoming or Montana on network coverage and reduced coverage in Colorado which is my home state). I then described my complaints with getting shafted out of the annual upgrades in the premiere program. I then described my complaints with the admin fee and all the mis-information I was provided by their staff this past week. Lastly I just put it very bluntly and told them "If you can't provide the contract I signed, regardless of these admin fee changes, then there is NO contract.

The nice lady I was speaking with went silent for a few seconds so I asked "Where does that leave us?"

She thanked me for describing my reasons for wanting out of my contract and told me she released me from all of my contracts. They're sending a box to send back the Airrave and I am now free to port out to wherever I want. She advised me to port out before the 12th of the month as they do not prorate the last month.

Hope this helps someone....
[Epic 4G General] Etrick:
It says no where in the t&s that there is a $199 cap. they r trained to talk in circles. U can switch to month to month. Say I want to be able to port my number. All they do is fulfill your contract effective its beginning date (which looks good on yer credit report when applying for a new line with sprint or elsewhere)... and your contract ends today but your upgrade date does not change unless you leave and wait one complete billing cycle (approx 45 days from now) and resign up with sprint... just in time to get a within. Although... tmobile is giving away mytouch4g for next few days. Wirefly has verizon stuff for free. Our town is painted dark red on the 4g map with tmobile which means 14+mbps and the 7.2 when I left was stupid fast. Plus they've dropped rates and a two phone plan same as our sprint plan is 10 bux cheaper with a 2g cap. We have highspeed at home and work so ill never breach it. Besides, they only throttle. Plus theyv e got the new 49/month/phone for two phones unlimited everything. mytouch4g dual core sliding keyboard phones... they have the most badass camera ever. I know, no samoled but they do have the sgs2 and nexusS. Stay away from sennsation. As for wirefly, u got big options everywhere else...

Or u can port to a net10 10.00 phone, wait and come back for a within/photon/whatever u want at full discount (and ur fulfilling ur last contract may make it easier to get in without deductable if u need one... which u get back by mail after cancelling btw)

We r pondering the swtch hard after getting screwed on the upgrade reset (which ended the day b4 I called-its over) and now they r changing the contract and raising prices... anyone read the changes? I think they r about to change how the data works...

Edit: @insanity nice on the where's that contract part.
[Epic 4G General] Darkshneider:
So I tried it once again and this time they told me my contract cannot be waved and if I port my number out, I will still be charged the ETF. Bummer...
[Epic 4G General] insanity213:
Did you ask them to provide the specific contract that you signed which permits them to raise your admin fees? I don' think this theoretical $1.99 cap exists ANYWHERE in ANYONE'S contract.

Honestly, I think that due to Sprint's poor contract management system, none of their contracts are enforceable after the 1st 90 days or so. I believe that after that time they would be unable to actually produce the contract and/or proof you actually agreed to it.
[Epic 4G General] dcowboys2184:
Remember guys it's all about leverage .. I'm slicked tongued... So they offered me a full upgrade .. Just so I won't leave.. They're giving me til sept 12 to decide.. If I wanna leave or full upgrade for both my lines... Photon is in my sights... But I'm holding out until then... And it was a supervisor that noted that into my account I called back to verify if it was noted and it was... So good luck to you guys
[Epic 4G General] Ron_91:
Called today and they tried to give me the run around about the 1.99 cap. I told them to show me where its at and they forwarded me to a supervisor.

Got my contract cancelled. Just be firm with them.

- Ron
[Epic 4G General] Darkshneider:
Im gonna try the english speaking reps, maybe theyll get me something.
[Epic 4G General] insanity213:
They would rather lose me I guess, because they just changed my contract fulfillment date but not my upgrade eligibility. I wonder why they think @dcowboys2184 is sexier than me? If you don't mind my asking, how many lines/what do you pay per month?
[Epic 4G General] traumajeff:
Lol!

I got lucky and had a call center in Texas.
[Epic 4G General] kobby2k6:
so if i am able to switch month to month...will i still be able to keep my upgrade which isn't till may of next year
[Epic 4G General] insanity213:
When I logged on sprint.com to check the status of my account it showed today's date for the contract fulfillment date and my pre-existing upgrade dates.
[Epic 4G General] lilmexx:
I have a family plan that I am wanting to get off of. WAnting to totally cancel that line. There is a etf on the line. Can I cancel only that line and leave everything else the same? Or would they want to only cancel everything?
[Epic 4G General] skandranon314:
Thanks for the heads up!
[Epic 4G General] blu9987:
I got mine cancelled fine. When my friend tried they said in his contract he signed accepting up to 1.99 fee. They then pulled up his signed contract and he even looked at his copy and it was there. They denied him.
[Epic 4G General] skandranon314:
How long ago did he sign?
[Epic 4G General] slartibartfast42:
I'm on the SERO premium plan. Can I get anything from Sprint? Getting out of my contract doesn't do me any good. There isn't anywhere better to go. If I wanted out of this contract, I would do a contract swap on it, since this is a highly rare and valuable plan. For what you pay $70 for, I pay $40. With insurance, 4G, and taxes, my bill is less than $65/mo. So I can get out of the contract anytime by giving this plan to someone else.

It doesn't reset your upgrade date. I can't cancel, because then this grandfathered plan would disappear. Getting a new phone isn't worth paying the crazy prices you guys are paying. I don't think Sprint would really offer me an early upgrade, since I'm already on a super discounted plan.

Has anyone with the old SERO premium plan called up Sprint and tried to leverage for something? I would like 12 months taken off my upgrade date. Is there anything else they could offer? I can't actually cancel because of my grandfathered plan. they know that.
[Epic 4G General] Stoney60:
Without picture, it ain't gonna happen.LOL
[Epic 4G General] smark72:
The 45 day thing is correct. When you cancel a line, and change your mind you can reactivate that line within 45 days and have the etf canceled.
[Epic 4G General] kwazytazz:
im not really sure about that, not saying you are wrong, but i got my contract fulfilled, ported out to prepaid, then next day ported back to sprint and got the motorola photon for 100 bux
[Epic 4G General] Forcystos:
I just found a copy of the contract I signed for renewal on last Aug. 3, and it does state the up-to-$1.99-admin-fee thing. Guess it most likely applies to newer contracts.
[Epic 4G General] austin420:
aug 3 2011? or last aug 3rd(2010) im confused.
[Epic 4G General] Forcystos:
Aug. 3, 2011. Not even a month ago. Can't speak for the previous ones, though (6 lines). Don't remember it, and as pointed out many times before, it's not anywhere to be seen (prior to that date).
[Epic 4G General] skandranon314:
6 line would be enough so you are over $1.99. I would think anyway.

~ Sent from my android via TapATalk
[Epic 4G General] Etrick:
This is 1.99 per line. The fee is currently .99 per line and being raised to 1.50, and furthermore... it didn't say anything in the pre 9/9/11 terms and conditions about 1.99 caps. That was one of the amendments I imagine... lol

However, the contract and t&c r likely not exactly the same thing and its possible that until now the csr's were not really aware of what they were doing. I'm not entirely sure that this fee isn't protected by a 1.99 cap.

But... they couldn't find it while on the phone with me. I spent two hours arguing all of these objections and finally they granted us a cancelled contract, free of etf's...
[Epic 4G General] blu9987:
He signed in july 2010 in store (i believe), i signed in october or november 2010 through amazon wireless. The guy I spoke with didnt even question me he was just like "ok you sure you want to cancel? its only a 40 cent raise?" "ok then you are now month to month" but the person my friend spoke with absolutely denied him (spoke with a person + supervisor)
[Epic 4G General] ac16313:
Wouldthis apply for an "add a line" phone? If so with the contract for the "add a line" phone terminated culd the main account holder then open another add a line account renewing my *edit* two year contract price for a phone?
[Epic 4G General] usagi111:
Success!! Took me 8 minutes, no problems. My Contract has been fulfilled as of 10/31/11, two questions.

Since Sprint and Boost Mobile are linked will I be able to port my number to Boost right away or will I have to wait 45 days on Google Voice?

AND

IF I chose to go back to sprint to get the GS 2 phone will I still have my 75 dollar discount porting my number back?

P.S. is it 45 days after 10/31? or the day you zeroed the contract?
[Epic 4G General] rmriggin:
I called today and was told that they wouldn't waive the fee until the 9th of September when the change goes into effect and was told that they wouldn't note my account either that they said they would waive the etf.
[Epic 4G General] Overstew:
This is what happened to mine. I stil managed a free month of service, though.
[Epic 4G General] nom303:
Mine was cancelld no problem. Now on month to month
[Epic 4G General] Tgrable:
Well I called today and here is the info I got. I first told them what i wanted and my reasons why: Changes to sprint premier/admin fee/lack of decent 4g coverage in most states etc...

I was told they would waive my etf but ONLY if i was completely cancelling service with them and would not let me go month to month.. The first girl was extremely rude and just wanted ot cancel my service, I asked her to speak to supervisor and waited for 15 min...

When i got the supervisor they were very informed and said sprint has locked down on offering full upgrades and month to month contract cancellations.. That while they can do it, when the account is reviewed every 3 months it will be reinstated and the customer left to pay any balance they might have occured because of it (new phone)

I was however informed.. That I could go to another pay by month provider for 45 days and get the free full upgrade when i return.. or the better option upgrade to gold (takes 2 months) One month to get gold, then the following month you can get your gold upgrade (only works if you have been with them over a year).

So now im just rubbing my head wondering why they wont let me get a free legit upgrade instead of making me abuse all their loopholes to accomplish the same g/d thing. Anyways Im going to do some shopping around me thinks and see which providers will have the sexy Galaxy S2 and the New Nexus Prime.
[Epic 4G General] puff601:
I went thru chat for the same reason... They gave me $5 a month and was about to give me an airave but looked and saw a tower was down near me and blamed everything on the tower...
[Epic 4G General] bharadwajh:
Yep, the same thing happened to me as well. Called Sprint and the rep forwarded it to the Sup. Sup wanted me to cancel it or stay on. No month to month happening now I believe. She spoke for about 15 minutes about the iPhone rumor. Haha.

Anyways, I wasn't looking to switch over from Sprint. I only wanted a non android phone. Tired of Android bugs and Sammy. I don't want to keep hacking my phone while at work. I want peace. By the time Nokia release their phones, my contract will be over anyways.

I would recommend asking them to specifically show you the 1.99 number. The rep was initially saying "You are missing a page". I asked her to email the missing page and that's when she forwarded to the Supervisor. Good luck trying.
[Epic 4G General] austin420:
A guy in the evo forum sister to this thread posted a pic of some sort of in store literature that showed the 1.99 cap, but he just got it a month ago. I don't think its an actual contract, just plan a plan detail flyer, but it deffinitly says it.
[Epic 4G General] ksuwald:
I called Sprint today. Seems like some people cannot find this $1.99 cap. I could not find it either until the rep told me where to look. The $1.99 cap is not in Sprint's terms or services part.... it is the user agreement you signed. I bought my original Evo from Best Buy Mobile and guess what... When the rep told to me to look for that agreement. There it was. So the $1.99 cap is there. I of course still played dumb and was transferred to her supervisor. Who said she will send the info in the mail regarding the $1.99 cap. So until then.
[Epic 4G General] KennyG123:
I spent hours with all kinds of supervisors that said there is a complete lockdown on waiving ETFs and early upgrades. They don't care about customer satisfaction anymore, only the bottom line.
[Epic 4G General] handymanxda:
Well that sucks. Why do they have to be such dicks about it?
[Epic 4G General] dead78:
pretty funny since I posted at the very beginning of this thread about the $1.99 thing and was railed to no end by a few know-it-alls who were convinced that there was no documentation of the cap and that this would be an automatic means of evading the ETF.

I mean, I really wish Sprint would just let everyone out on the grounds that the recent increase was unreasonable but unfortunately it wasn't and that's not how corporations work ever.
[Epic 4G General] Wizard Knight:
so when's the last day I can take advantage of this? I'd do it now, but have a wedding coming up and all the halls and caterers and crap have my current #. I'm going to be adding a line to my wife's phone so I don't care about holding onto my #
[Epic 4G General] dead78:
take advantage of what? it doesn't work