yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] eman3316@optonline.net:
They are telling people they have the right to raise your bill up to $1.99 a month without you being able to cancel with an ETF. Just imagine if something like this was true.

That would mean they could do this every single month and you couldn't do anything about it. After a year that would mean they could technically raise your bill over $20 from where you started. I cannot see this as something that would ever be aloud. The funny thing is not one rep has been able to produce a contract that states something like this.

Wonder if there is anywhere we can report these illegal actions that Sprint reps are telling their customers. From it having to be over a $1.99 to having to send them your phone that you paid for.
[HTC EVO 3D] daneurysm:
I'm pretty sure they mean that the contract allows for them to change this fee UP TO $1.99, period. The fee is assessed per month which is why they say "up to $1.99 per month", not that they could (and doubtfully would) up it $1.99 every single month.
[HTC EVO 3D] eman3316@optonline.net:
That would make more sense but it still does not say that in the contract.
[HTC EVO 3D] daneurysm:
Do we have a link to the full contract? I've got the contract I signed with bestbuy right here but it's a photocopy where barely anything is visible except the "dotted line" and a Sprint logo at the time.
[HTC EVO 3D] eman3316@optonline.net:
Post 253, 1 page back.....
[HTC EVO 3D] Cellvoice:
What Dan said is what was explained to me. Up to 1.99 they claim to be safe. It really is luck of the draw plain and simple. The last two retention reps were cool and weren't deuchebags. After the first rep my account was noted and i was shut down from that point on. At the moment i have joined the dark "data cap" side but i must say Verizon's reception is working for me. In nyc under the railroad tunnel and getting signal.
[HTC EVO 3D] eman3316@optonline.net:
I was able to get my account canceled but I had to deal with some of the BS others are dealing with and it just annoys me that they can disregard our contracts and basically just say no. At that point what can someone really do unless you are willing to take them to court.....

It is a hard battle, especially when you are dealing with someone on a phone who can just hang up on you and you will have no idea who you were even dealing with.

I even had one guy tell my that his legal department sent him an email saying this fee doesn't count for cancellations. Are we just suppose to say okay because you said so.....
[HTC EVO 3D] daneurysm:
My cursory keyword-search based examination of the contract has come up fruitless. There is no mention of "$1.99", there is no mention of any dollar amount with a decimal point thereafter. There are only 2 "%" in the entire document and that section says nothing relating to this administrative charge adjustment and/or ETF. There are surprisingly few references to the "ETF" (in long form or as a "defined term")...though this is definitely the new contract. Perhaps those parts were changed, but I doubt they would change the verbiage. Then again maybe that is where they think they are getting wiggle room...

If you get stonewalled keep calling back, it appears to be bull**** on their end.
[HTC EVO 3D] daneurysm:
The one thing that is definitely on our side is the sheer number of customer service reps (at all levels) that they employ. Just hang up and call back, again and again if necessary. You will get that noob that will do anything to get that customer satisfaction survey maxed out, or the noob that just doesn't know better. Use their FUD tactics against them. If they are resistant hang up and call back.
[HTC EVO 3D] mikel719:
Just called again and they couldn't produce where the information was at. After bring transferred to a supervisor again they told me it is in the contract I signed. I told them I just upgraded a few months shoo and gave the contact on my desk she started to get nervous. I told her when I get of work today i'm going over the contact and if it is not in their i'm calling back and if they don't cancel the service like it states they should in their own literature I would be contacting my lawyer and letting him proceed with this. I explained to her I know its not get fault and i'm not trying to be a **** to you but its my rite to cancel with out the etf. She quickly asked if she could do anything else and released the call. They are going to hate me because I will call back till they either give in or my lawyer gets in their ass.

Edit: the last supervisor I spoke with just called me back and said it can be found on sprint.com/taxesandfees I will have to look after I get off of work.
[HTC EVO 3D] twiz0r:
If i get my account closed will they let me sign up again and get the s2? I don't know if I even want to, but it may be a good idea
[HTC EVO 3D] daneurysm:
I got the promise first and said I want to open up a new line of service for my girlfriend, he said that's fine and I can do it before or after I close my main account. I'm going to do it beforehand just to be safe.
[HTC EVO 3D] Cellvoice:
Dan,

How many shots at retention did it take you to succeed? I felt like i was blackballed after the first rep. Some were unable to succeed despite numerous attempts. Does anyone have access to lawyer advice?
[HTC EVO 3D] daneurysm:
The first one I dealt with was a brick wall and a ***** at that. I got lucky with the second guy I talked to. He couldn't help me and insisted that the first person I spoke with was correct but he transferred me to someone who was helpful and informative. I got lucky from the sounds of things. Though the entire time he made it a point to repeatedly tell me that "we don't have to do this for you" and "we are allowed to go up to $1.99"...but he also said that they were told to "ultimately, let people cancel ETF free if that's what they want" and that "we were told to expect these calls."

Seems as though the longer you wait the harder they play ball. But, once again, we have numbers on our side. They simply have too many CSRs to ensure that all of them 'get the memo.'...not to mention the law.
[HTC EVO 3D] railslave:
is pretty simple if you can read contract language. sprint reserves the right to do the Administrative Chargewill increase per the contract you signed. i does not matter if you agree with the ghost 1.99 max charge (that is nowhere on the contract) or any amount. in the same contract it reads that if there was a increase you have the right to dispute the change and opt out of the contract with no ill effects.
[HTC EVO 3D] bobdude5:
Dude its not there..just tell them exactly what i said on the last page
[HTC EVO 3D] mikel719:
In calling back
[HTC EVO 3D] JTNiggle:
Straight from sprint.com/taxesandfees

Nowhere in there does it give them a $ amount of wiggle room.
[HTC EVO 3D] Febby:
I have a couple of papers from when I got my evo 3D at radioshack that states they reserve the right to charge up to 1.99$.. once I do get home from work ill take a picture for you all.
[HTC EVO 3D] mikel719:
Any word on the picture?
[HTC EVO 3D] RVDigital:
I'm heading to Cricket this morning for a 2 line account, then flashing two EVO 3D. I've had three different Retention Reps tell me its authorized, one of them on tape ;) . I have a "confirmation number" of the notes added to my account (think this is BS). If they so much as think of an ETF, its WAR!
[HTC EVO 3D] plmiller0905:
Ha....im with you....it will definitely be war...
[HTC EVO 3D] RVDigital:
Just for ****s and giggles, I called into regular CS and spoke to a nice rep who said that in fact the confirmation numbers are legit. Gave her the number and she repeated back to me that the ETF was waived due to the admin fee. She did state that I would probably have to call and reference that number as the ETF system is mostly automated and does not account for notes. Curiously, the rep advised me that a Supervisor was monitoring the call and wanted to speak to me. Super wanted to confirm the reason for my call. Also wanted to advise that I only had 30 days from first notice. Basically told me I have until September 30th. Additionally, with this phone call, I assume (hope) that another notation has been made to my account.

After reading all the posts on this thread, I want to empathize how "YMMV" this whole thing is. You'll have to be persistent in the fact that this is a Material Change. I repeated over and over again on my previous calls when a Retention rep would tell me "that we(they) can do it(additional admin charge), its in the contract" that in fact it was NOT on what I signed and what was in front of me on the Sprint site. They are going to wager that a large majority of you will back off if given enough push back. Good luck to all.
[HTC EVO 3D] la1z24:
I made the call today, to see if I could get some free stuff from retentions. I was then informed that, in the contract I had signed, is a clause that allows for "up to $1.99 increase" in the service charge, and I would indeed be charged a $200 ETF. I'm scheduled to be turned off on the 24th. I'll cancel the termination tomorrow, and try again next week.
[HTC EVO 3D] RVDigital:
Show me your contract with YOUR signature...
[HTC EVO 3D] RVDigital:
At the Cricket store now...
[HTC EVO 3D] plmiller0905:
I never used cricket ...but you can flash the evo 3d to it? Is their service good...etc?
[HTC EVO 3D] RVDigital:
Mission Accomplished!

After porting both phone numbers to Cricket, the Sprint side of the account automatically cancled. To head of a potential fight later on, I contacted Sprint via the regular CS number and asked them to pull up the discussion for which I had a confirmation number. The number references a conversation stating that the ETF fees were to be waved due to a change to the material agreement via the admin fee increase. The CSR read back the notes to me and was very clear and helpful. I was expecting a fight, but did not receive such a problem. The CSR put me on hold for 5 min. Before doing so, I stated to her that I did not want to talk to retention's or the "cancellation department". I advised her that I knew it was their task to try and keep me, but the numbers had already moved and I simply didn't want to fight with anyone. She put me on hold and handled the retention's department on her own. She came back and advised that the fee wave was in progress but could not complete as the numbers had just ported and it takes time to move through the system. She gave me a reference number for our conversation and stated that I should receive an email confirmation that the credit was completed and I will also see the ETF and ETFCredits along with my prorated payment on my final bill. She did ask that I return the AiRave and this was understandable. I then asked to speak to the CSRs supervisor to pay complement to the hassle free experience in light of losing my business. I was VERY happy with the customer service I received. These people put up with a bunch of **** and it helps to give them praise once in awhile. Please try and remember that if things go well for anyone else who makes this move.

Bottom line folks, the confirmation number is EVERYTHING to fight anyone who will try to tell you that the conversation never happened. I'm happy with Sprints customer service (not I said CS, not retention) and I honestly think that if things got better on the network side, I'll come back someday. For now, I sit in M2M land via Cricket and await my options without pressure.

EVO 3D is now on cricket and working great!

As for as Cricket themselves, I'm not gonna lie, they're not great. I did this PURELY to be in a M2M Plan until I make my next move. Here are some initial thoughts.

Don't even think about Customer Service when comparing to Sprint. Think of how Sprint was maybe 4 years ago? Yeah, its like that.

Cricket DOES have their own network. While that may utilize Sprint in some markets via Partner agreements, you are tied to a Cricket PRL.

There is no roaming included in the unlimited $55 plan. You can add 30 min of roaming to the plan for an additional $5 a month.

Overall, you have to go back to the phrase, "you get what you pay for". Its a great temporary option, but I really cant say I'd make it a permanent one.

Thanks to the OP for bringing this up!
[HTC EVO 3D] plmiller0905:
Thats great news! I been telling everyone that those confirmation numbers are everything.
[HTC EVO 3D] JTNiggle:
Just thought I'd put this here. This is what ur given right before you commit to a contract online. So, it kinda seams like they do have some ground to stand on. But the fact that they are letting some people out means that it's unstable ground and they know it. I'm trying to get one line cancelled because the phone is no longer need, and I've used that lines upgrade to get one of my Evo 3d's, so the contract is pretty new. They haven't let me cancel yet, so we'll see how it goes when I get it escalated, hoping for the best. Just gonna push that regardless of their $1.99 allowance, this is still a material change to our agreement.
[HTC EVO 3D] RVDigital:
For online, I see your point. However, 3rd Party Retailers sometimes lack updated paperwork or terms. Sprint was unable to provide me a copy of mine.

Sent via XDA Premium for Android
[HTC EVO 3D] sn0b0ard:
Why would you yell at CSRs over the phone? If anything, you can be persistent and just keep talking in a stern manner, but once you reach a threshold of being abusive to individuals (i.e. yelling, cursing, insulting CSRs), they have every right to disconnect the call. Don't be rude to people over the phone if you don't like the answer you are getting. It's probably not the individuals fault that you weren't able to cancel immediately. They probably had Management pressuring them to keep accounts open. This is a good example of why customer service jobs suck so much. Who would want to answer the phone and have someone scream at them?
[HTC EVO 3D] Febby:
Its right here :) sorry I got home and fell asleep! Lol
[HTC EVO 3D] twiz0r:
When did you sign that?
[HTC EVO 3D] crzyfusion:
I was over looking my statement and i didn't see the 1.50 change on my account.

Last 3 months are the same amount.

can someone check out there statement see if they got charged?
[HTC EVO 3D] Febby:
Hmm in the month of July this year I believe.
[HTC EVO 3D] JTNiggle:
So far, they have been unable to supply this part of the agreement to me either, I just went and got it by starting a new plan online. Right before you check out, you're given those additional details.

I will continue to press on, and unless they can actually show me where I previously agreed to the higher fee, I'm canceling some lines this week. I'm waiting to call their solutions department direct, they're only open weekdays. Some of you may have better luck calling them direct as well. They're usually much better about giving you what you need. They got me 3 early upgrades on non primary lines, an Airave and a monthly discount. Only a single call for each instance. 877-775-4886 It goes straight to a CSR, no automated fun, so be ready with ur speech right away.
[HTC EVO 3D] sho0z:
called and..

So I called, spent about 30-45mins on the phone with a CSR, she explained they could not do this. So I escalated the call and received a supervisor who told me the same thing. I also asked where in my agreement does it state that they can change the amount UP TO 1.99$. However it states in their terms and conditions that

"a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment."

The supervisor told me that the change is not an adverse change, but from my understanding they did not declare what is/isn't an adverse change. The way its worded is just adverse, which, to myself, ANY increase in my budgeted mobile phone payment amount is adverse. The supervisor then agreed, but still tried to argue saying that the wording is not interpereted correctly by myself. I then asked him to word it to me so I can understand, he then told me the exact thing that it says then said "the amount you are calling about is not adverse."

Correct me if I'm wrong...adverse is not clearly defined by their terms & conditions, so I do have ground to terminate without paying an ETF....correct????

Has anyone had luck with this?
[HTC EVO 3D] DJ Bushido:
4G has been a huge let-down

all I know is the 4G is so on/off in my area (Minneapolis) that I barely ever even turn it on.. sucks to pay an extra $10/month for it, but it's still probably working out cheaper than a limited data plan for as much as I use.. Anybody else never turn their 4G on? :(
[HTC EVO 3D] tim.tahtinen:
Any change in their favor is adverse to you; don't let them try and convince you otherwise.

I wrote a detailed guide on my website regarding the changes to Sprint's Terms and Conditions, how and with what arguments reps are using to retain customers, and how customers can use those changes to get out of their contract. If you're having problems getting a rep to agree with you, feel free to read my post, inform yourself, and use that knowledge to fight back.

This fee change (and an arbitration clause change) are both material adverse to you, and both give you the right to cancel your contract without penalty. Keep trying, the contract is on your side.
[HTC EVO 3D] JTNiggle:
Thanks, that's very good read for anyone trying to get this done. That's pretty much the grounds I was going to go with, and it's nice that you put this together, gives me some more info that I didn't have before. I hadn't even noticed the arbitration change until you pointed it out.
[HTC EVO 3D] thos25:
I was on phone with them today just to make sure that I was still able to leave Etf free. They still said I was able to leave for 30 days.

The rep I talked to said he would zero my account. He did say he would set a pend to follow up and if I haven't left yet in 30 days from today he would reinstate my contract. I did confirm on sprint.com that my account now shows that contract is fulfilled. I'm just curious if they will actually follow up and put me back on contract if I don't leave. Who knows.

I don't really know who I would go to if I left sprint. I get good discounts with most all carriers because I work for a very large company who has negotiated discounts for employees. sprint offers the largest discount though so it is significantly cheaper than anyone else. Verizon matches sprints 25% discount but I'm no fan of Verizon and verizon is much more expensive to begin with. I used to have at&t so they are a possibility. I'd like to try out t-mobile perhaps but their discount is only like 15% or something so sprint still ends up being quite a bit cheaper.

I would just port to a pre paid until the nexus prime comes out, but I'd only go to virgin for the triumph and you can't port from sprint to virgin as far as I know. I'll more than likely just stick it out w sprint. We will see if they really put me back on contract if I don't port out within 30 days I guess.
[HTC EVO 3D] ellisperkins:
Wait, so I could cancel my contract, then renew it when the iPhone 5 comes out? I'm on a family plan of 5, would I be able to cancel my contract on the 10th, and then renew it when the iPhone 5 comes out for Sprint and keep my old number? I've literally been waiting for a sprint iPhone for 4 years.
[HTC EVO 3D] RVDigital:
No, there is at least a 60 day period where you would not be able to come back with a discount.

Sent via XDA Premium for Android
[HTC EVO 3D] plmiller0905:
I had 5 phones on my account. I canceled 2 of them and was eligible for 2 new lines of service....within the same

Week.
[HTC EVO 3D] RVDigital:
I should correct, I meant if he cancels all 5 lines. I only imply this because some Reps have stated that the whole account would have to be canceled. As in, all or nothing. This is only an assumption though.
[HTC EVO 3D] RVDigital:
Just wanted to throw this up, becuase it IS in black and white and summarized quite well. From the " IMPORTANT INFORMATION RELATING TO YOUR SPRINT BILL" portion of my latest bill...

Administrative Charge Increase &

Terms & Conditions Changes for Consumers Effective 9/9/11, the Administrative Charge will increase to $1.50 per line for customers that receive the charge. For details, visit sprint.com/taxesandfees . In addition, the Sprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions.

At the end of the day, a change to the Ts&Cs is a change to the terms and conditions YOU initially agreed to. I commend the reps for putting up a fight. As I've said before, they're banking that a large majority of us will back off. We've seen this from a couple of posters who have frankly, half-assed their efforts. Be stern, polite, and professional. Get confirmation numbers, names, dates, and times. You will get out what you put into it.
[HTC EVO 3D] trentonite:
Sprint Convo

So I had asked earlier in the thread if cancelling my contract would require me to get a new number when I renew for the S2. This morning I had a chat with a rep from Sprint and it went as follows:

I still question the validity of what he said, but at least I have it coming from a sprint rep now. Anybody familiar enough with Sprint to give me their two cents on if I'd be forced to get a new number if I were to get the S2?
[HTC EVO 3D] twiz0r:
I just want to know about the waiting period lol

Sent from my cyanogenized shooter
[HTC EVO 3D] daneurysm:
port your number to gvoice and open a new line and use gvoice. problem solved. unless you hate gvoice, lol.
[HTC EVO 3D] galaxywhat?:
Okay, so this is unbelievable. I've been on the phone for one hour and got nowhere. I've mentioned the administrative change AND the arbitrator change and all I get is either:

a)The contract already mentions we have the right to make a change

b)"we were notified from our legal department that there is absolutely nothing that allows costumers to exit there contract etf free"

So I read every detail of the parts of the terms and conditions that refute these answers. Repeatedly.

Still. No budge. All they keep mentioning is their legal department said "such and such". Even the supervisor.

So, I pretty much don't know what to do. I'm basically trying to get the upgrades reset for both of my lines. thats all. :(
[HTC EVO 3D] kawaski47:
Call back and hope to get someone else?
[HTC EVO 3D] twiz0r:
My gv number is my primary. I've heard that when you cancel there is a waiting period

Sent from my cyanogenized shooter
[HTC EVO 3D] gtkansan:
with al, the terrible service in Atlanta right now, I am roaming a lot. I am just watching my phone, and when it goes into roam mode, start downloading a huge file and making calls. I've used 1.2 gb of roaming data so far. Well see how these jerks like it, I refuse to be lied to by agents who have no legal standing to make the claims that they do.. They'll cancel me for roaming too much and then boom problem solved.
[HTC EVO 3D] Seanc13:
Atlanta sucks, I sit in my room at home or at my girlfriends house and I'm roaming, same when she had sprint. I just don't know who to go to if I left or what phone I would get

Edit: I'm roaming right now
[HTC EVO 3D] galaxywhat?:
Wow. Lol thanks man I'll try.

For anyone who can Answer this: if I get out of my contract, but not out of my service, will that allow me to have a new upgrade? That's pretty much all I want..
[HTC EVO 3D] Jackietreehorn:
No, it won't. Contract and upgrade eligibility are entirely different things.
[HTC EVO 3D] thos25:
My contract was zeroed out, but it does not show it is eligible for an upgrade.
[HTC EVO 3D] kawaski47:
Correct. Upgrade eligibility is separate