[HTC EVO 3D] mustang_52:
3:50:57 PM : Connected to sprint.ehosts.net

3:50:57 PM : Session ID: 3619984

3:50:57 PM : Mustang_52: Initial Question/Comment: question on administrative increase charge

3:51:07 PM : Please wait and the next available account specialist will be with you shortly.

3:51:27 PM : Chuck B. has joined this session!

3:51:27 PM : Connected with Chuck B.. Your Reference Number for this chat session is *******

3:51:27 PM : Thank you for contacting Sprint. My name is Chuck B..

3:51:32 PM : Chuck B.: Hello

3:51:38 PM : Mustang_52: Hi chuck

3:51:42 PM : Chuck B.: . Please hold a moment while I access your account.

3:53:17 PM : Chuck B.: please elaborate your concern.

3:53:44 PM : Mustang_52: I see that there is an increase in the administrative charges and I beleive this could allow me out of a contract or atleast be able to remove the contract flag on my account

3:55:37 PM : Chuck B.: Please allow me a few moments I am searching information for you.

3:55:40 PM : Mustang_52: sure

3:59:45 PM : Chuck B.: Thank you for your patience, I will have that information shortly.

3:59:55 PM : Mustang_52: ok

4:01:57 PM : Mustang_52: The changes take place 9/9/11 and you have till 10/9/11

4:02:30 PM : Chuck B.: Thank you for your patience

4:02:55 PM : Chuck B.: Let me explain

4:03:00 PM : Chuck B.: Sprint is charging the Administrative Charge to help defray various costs imposed on us by other telecommunications carriers.

4:04:07 PM : Chuck B.: If you want more information you can click on the link : www.sprint.com/taxesandfees.

4:04:11 PM : Mustang_52: ok but that still is a change in agreement isnt it?

4:04:34 PM : Chuck B.: one moment please

4:04:49 PM : Chuck B.: 1.Sprint’s subscriber agreements and sale documents disclose that the Administrative Charge is assessed up to $1.99 per month per line.

4:04:55 PM : Mustang_52: that info i got was from that link you provided

4:05:14 PM : Chuck B.: 2.Charge was previously set at $.99. The increase to $1.50 is under the $1.99 agreed to by the customer.

4:05:17 PM : Mustang_52: but also in your agreement you state :If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made

4:07:52 PM : Mustang_52: sp while its yur right to charge that amount, it still should allow me out of a contract

4:08:09 PM : Mustang_52: or atleast go month to month

4:08:33 PM : Chuck B.: You will not allow out of contract .

4:08:53 PM : Chuck B.: Early termination fee can not be waived.

4:09:33 PM : Chuck B.: You will not go out of a contract.

4:10:07 PM : Mustang_52: then explain to me what I just typed straight from the agreeement

4:10:48 PM : Chuck B.: One moment please

4:10:49 PM : Mustang_52: Because to me that charge falls under that category

4:11:23 PM : Mustang_52: if not, ill just call retentions and handle this there

4:13:07 PM : Chuck B.: Please contact our account service department at 1-888-211-4727.

4:13:22 PM : Chuck B.: I have added a supporting notes regarding your concern.

4:13:25 PM : Mustang_52: ok

4:13:29 PM : Mustang_52: thank you

4:13:37 PM : Chuck B.: Our representative will assist you .

4:13:42 PM : Mustang_52: ok

4:14:07 PM : Chuck B.: They will give you information id details.

4:14:17 PM : Chuck B.: is there anything else I can assist you with?

4:14:24 PM : Mustang_52: no

4:14:28 PM : Mustang_52: that is all

What a joke!