yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] disdain735:
If you just renewed you have already agreed to the new contract terms so you wont be able to do it afaik..

I called back again and instead of pressing e.g. 4 to cancel an account I pressed e.g. 3 to ask about billing etc. There they told me that I will have to wait until the 9th when the change takes effect but I should be able to port, stay on month to month or cancel if I want to.

The guy I talked to in retentions said they just had a meeting about it last night so they may not be your best bet..
[HTC EVO 3D] jinwu57:
quick thought - if you purchased your evo 3d from wirefly(like i did), be aware that we agreed to not change anything on our contract for the first 6 months or we incur a fee. I think it's like $200. Does anyone else have input regarding on this?
[HTC EVO 3D] polo79:
does anyone know what happens to your monthly bill on month to month? am I gonna get the shaft?
[HTC EVO 3D] sleekgreek:
Idk, I've thought about leaving for tmobile, wimax is a joke and service on the outskirts of houston sucks, but with the att tmobile merger in the air, I'll deal with it.
[HTC EVO 3D] KedKaeDee:
Sprint is good but i agree with yu on the lack of help with the customer service rep help. Real ****ty
[HTC EVO 3D] thos25:
So I just called on this and at first they said I had to pay the etf. They finally agreed to waive the etf but wouldn't allow a month to month.

They also said they would only allow me to leave etf free for the next 7 days. They said anything beyond that would incur the few. I'll probably try another time or two and see what happens.
[HTC EVO 3D] spalding1028:
Just to clarify this for me and a few others, do you have the same numbers? or did you have to get all new numbers?
[HTC EVO 3D] spx_trader:
everything on my account is the same as before I called in, just I have no contract
[HTC EVO 3D] Biff Rosco:
Retentions canceled my contract without much hassle. It shows up on my account screen. I am now month to month, but the rep said that they would look at my account in a month and reinstate my contract for the original term if I didn't port out or cancel by then. Guess we'll see what happens.
[HTC EVO 3D] thizzlemania91:
Sometimes I feel like throwing my phone away, but then again I look at what I got and the amount I am paying and say f*** it, its well worth it. I get awesome reception on cell,3g and 4g so no complains. But thanks for the info man I didn't know about this. Hopefully we get more 4g :)
[HTC EVO 3D] spalding1028:
So hypothetically speaking, I could have them set me as month to month and get a new phone at the upgrade or new price, amirite?
[HTC EVO 3D] notown775:
Dude im leaving the 3d .. after sitting in my house next to my gf and getting ass speeds.. im moving to tmobille her ****ty samsung vibrant was running circles around me.. now im using a HTC DESIRE G2
[HTC EVO 3D] notown775:
Next post

10chr
[HTC EVO 3D] biggulpseh:
i had really really thought about using your method here and porting my number out and flashing to cricket then I looked and realized that I used 10gb of data last month and I cant see any other carrier allowing that other than sprint. Looks like I am staying put. Thanks for the info though for people who are looking to get out!
[HTC EVO 3D] luckyzac:
Tried this. The supervisor said that it is not a contract breaking change - but when I questioned why this response was "Because Sprint Says so"...

Cool response eh lol
[HTC EVO 3D] daphantoms:
I had my run in with sprint I had the evo 3D grinding dust from my job damaged the speaker so I went to a sprint store to get it fixed they said I have to pay 100 bucks for the replacement which I was cool with. Well when I received the replacement I activated it and thought I was hood to go until I tried charging the phone it wouldn't charge so I went back to the sprint store and asked if they could fix this for me and the tech took the phone apart and told me that I put the phone in water and I would have to buy a new phone for 549.99 I tried telling the tech that I just received this phone about 2 hours ago and I tried to charge it and it wouldn't charge the tech put his finger in my face and said that I broke my phone so I told him to go to he** and I started service with Verizon there alot better in signal strength where I live at..

I wouldn't send my worst enemy to sprint beware if you break your phone
[HTC EVO 3D] ckoadiyn:
Sounds like ur local store was ****ty shouldn't of had to pay 100 they should have been able to fix it and as far as water damage goes should have told him that those stickers turn even if its humid in ur pocket
[HTC EVO 3D] spx_trader:
I would assume so, I did check where it says your upgrade date and that hasn't changed yet for me, but I don't see why if you are willing to sign a new contract you couldn't.
[HTC EVO 3D] polo79:
does your bill change if you are on month to month?
[HTC EVO 3D] spalding1028:
No. It would be as if you let your contact expire. (with the exception of the new charge. That would still apply
[HTC EVO 3D] cosine83:
If there's one thing that I've learned about customers it's the customers that complain the most that have the easiest problems to solve but feel like they're some special snowflake. If you're having to call customer service often enough where you feel like you're get crappy service, maybe you should look at yourself to see what you're doing wrong.

I've been on Sprint since 2006 and have had to call customer service all of three times. I used to get their sales calls to add additional lines and such, which I was always patient with because it doesn't cost me anything and it's people doing their jobs, and calmly asked not to be included in those calls anymore. Haven't gotten one in 6 months. I've gotten great reception and data all over the country, even in rural areas. There's been one area where I've had dropped calls and that was way up in the mountains at a mining facility.

Frankly, cancelling service and weaseling your way out of the ETF for a very small tax increase on the service is a childish thing to do especially if you are on Sprint because it is cheaper than anyone else. Hell, Sprint offers free Airaves to people in areas that have poor signal and data. Free. They're losing money to simply keep getting your monthly fee and they aren't really making up that loss.

Maybe next time when you're looking at cell service, you'll look at all the factors - price, signal quality, call quality, etc. Not just one thing. It's your duty as a consumer to be informed. If you are not an informed consumer, don't complain to everyone about your ignorance because it will show.
[HTC EVO 3D] RedHulk:
Your own ignorance is showing.

A couple of things.

1. Sprint's reps vary A LOT. Some are downright awesome, most are not though. I and many others have had Sprint reps outright lie about the smallest things as well as many other issues like being rude and condescending. You wouldn't know that since you've only called them 3 times. There's a reason Sprint's customer support has the reputation it has.

2. Airraves are pointless outside your home. Also not only are you charged surcharges for this 'free' Airrave, you have to return it when you leave or don't use it for a certain period of time.

3. Airraves are not a good excuse for having an aging backhaul and having customers maintain their network using their own internet service. Why are we paying double even triple for what should be provided by Sprint?

4. Cable providers themselves are oversold and congested. Most of the US that has broadband has Cable. FIOS doesn't apply since they have dedicated backbones. Take for example Time Warner. I pay for 25 MBPS. I'm getting 3 MBPS right now. It will return to ~20 MBPS when everybody is asleep and it's 3 AM. Now why should I further congest that with an Airrave and use my own internet to get 3G which I am paying ~$30/month for each line? Times that by the number of lines you have, and you see how much money is being drained.

5. Service was fine for a very long time throughout the country. In the recent year it has started showing it's age due to the increase in suscribers. Once great areas are now congested. If the company you are in a contract with and paying **** loads of dough for was providing great service and all of sudden has dropped, it is Sprint's issue to fix it, not the customer's and has nothing to do with being informed. The customer has every right to be pissed.

6. According to contract law as well as Sprint's own terms and conditions, if you signed a contract for something and something changes in that contract, that contract can and should be voided. It's a matter of principle, not the charge itself.

7. It is true at this price Sprint is a great "bang for the buck". Nonetheless, it may not seem so anymore with the way things are headed for some. There comes a point where paying extra for better service is the best choice for some. For others they'll stick with it and won't mind. Unlimited is not so awesome when the speeds are at 2G levels and the 4G deployment has pretty much been halted due to a move to LTE. Of course this doesn't apply to everyone because some areas still have great service.

So before you go on a rant about Sprint's customers, you should maybe take these things into consideration.
[HTC EVO 3D] thos25:
I got a call from sprint today. I takes to them last night when they told me they wouldn't let me go month to month and told me I had 7 days to make up my mind if I wanted to stay out not.

Guy called today and told me to leave or stay but no month to month. He told me I have 60 days to port out without an etf. I gotta say...both the guys in retention were sort of a--holes.

I would consider to leave for T-Mobile. The new "best plan ever" seems enticing but I don't know. I'll portion stick it out a sprint. Unless the prime comes out within 60 days.
[HTC EVO 3D] B-Mod:
I think this is the best post on this whole site! You nailed sprint's problems to a tee. My 3g speeds went from 1 to 2 meg, down to .1 to .3 meg, this past spring. I opened a service ticket, and was told a new tower was going up in the next month or two. 4 months later still have the same slow speeds. Now where is this fair to me? I still pay the same price but only get a fraction of the service I should be getting. They did send me an air rave, but I also do not feel my ISP should pay for sprints lack of service. I even went so far as to send in a tower application to see if sprint would put in a tower on my property, what a joke that was, the application fails and nothing gets sent in. After several e-mails, I am still not sure if my app got to the right department, as I have heard nothing back in about a month now..........
[HTC EVO 3D] ScottSNX:
I'm going to be trying this out as well. My speeds are about a fourth of what they used to be. I can't even stream apps like Pandora; forget about anything like Youtube if I'm not on wifi.

Also, absolutely zero 4G coverage in pretty much all of southern California where I'm at. This screenshot is anywhere within 20 miles of my house when I'm using so called "3G."
[HTC EVO 3D] meslowlos:
thanks for the info
[HTC EVO 3D] tman23:
Are you serious man??? i broke 3 og evo screens and do you wanna guess how many replacements i paid for?? u guessed it ZERO...u kno how many broken evos they got back haha 3...
[HTC EVO 3D] RVDigital:
Just called, I have 30 days from the start of the window, so Oct 9th. If I leave before or by then, no ETF. I'm looking at T-Mobile and the SGS2. 49.99 Unlimited Plan (2 Lines at 99.99, Unlimited). Now i just need to see if TMobile gets it before the window closes.

I would prefer to get the Contract Flag removed. I JUST renewed my contract with 2 EVO 3D Phones at launch, so this works well. I will call again and see if I can get the flag removed.
[HTC EVO 3D] thos25:
Look into that "best plan ever" from T-Mobile. From what I've read you do not get any discount on the phone. You pay something like a 200 down payment then pay an addle 15 per month until the phone(s) paid off.

I haven't confirmed this myself but I've read numerous posts on multiple forums saying this.
[HTC EVO 3D] RVDigital:
Good call, but 15 a month (as long as there is no interest on the differed payment) isnt bad.

Also, just ran into this little article about Sprint uping the ETF to $350...

http://www.phonescoop.com/articles/article.php?a=8746

With this open another window for cancellations?
[HTC EVO 3D] thos25:
I may stick w/ sprint afterall.

Today I ran a speediest and was getting nearly 2mb dl. Typically I get around 200kb. This was admittedly at around 7am, so off peak time, but still good. I figured it was a fluke so I've been running tests every 1/2 hour or so to see how much it falls as the day goes on. Right now its 1130 and still around 1-1.2 down and 500 or so up.

If somehow sprint has managed to unscrew their network I'll stick with them. We will see how things go over the, next 30 days.
[HTC EVO 3D] thos25:
With two phones in the plan though you would pay 15 extra per phone...so the plan is really 130 a month from what I understand.

If sprint does up their etf I don't think it is retroactive. It would only apply to new contracts. If you read the terms and conditions, neither the old terms nor new terms eff 9/9 actually state what the etf fee is. It says that the fee is spelled out in your service agreement and explained at time of sales transaction.

That being said they can't retroactively apply a higher etf. The new etf should only apply on a new contract. So you really shouldn't be able to use that as an out. That is the way at&t did it last year when they raised their erg to like 350 or 400 on smartphones. They had a separate etf for featurephones.

Now, if for whatever reason your etf is changed to a higher amount and you see it change on your sprint account...then it should be grounds.
[HTC EVO 3D] ricocollege:
I agree 100%, That's why I returned mine right away to the store. The manger asked me why, if it was free (not really, you lose you free cell to cell when using it) and I told him that I didn't want to pay twice for the same service and they should just fix the reception issues.

I get good reception now due to the radio update but the 3g is slow as hell.
[HTC EVO 3D] :
If I can't find a job by Friday, I'll be cancelling my line.

Free Dirk!!!
[HTC EVO 3D] big gulps huh?:
I chatted online with a specialist and now am awaiting a call from account services... we will see how it goes. I am broke and need to get out of my contract so I can pay some other bills (trying to be responsible). I will be flashing my phone to cricket tonight if all goes well.
[HTC EVO 3D] :
Where do you chat online? I cant find it anywhere in their site.

Free Dirk!!!
[HTC EVO 3D] mwalt2:
http://www.google.com/search?q=spri...s=org.mozilla:en-US:official&client=firefox-a

That's how I always get to it ;). 1st result will get you to there and then you just click the button on the middle left side of teh screen.
[HTC EVO 3D] eman3316@optonline.net:
Just call acount services directly....Skip the middle man which is the chat.
[HTC EVO 3D] big gulps huh?:
Right, I called up shortly after posting my last message.

I called 1888-211-4727 then 4, 5, 2 and had a very helpful and understanding representative.

My account is still good till September 23rd and I have until then to port out my number without having to pay for another month of service or for an etf. So, looks like I will be flashing my phone to Cricket (I know, service sucks in areas) but It will save me significantly each month allowing me to pay some other bills off a bit quicker.

They are not allowing me to go month to month but were very helpful with the cancellation considering i just signed up when the evo3d came out.
[HTC EVO 3D] Uchennadi:
Thanks op. It worked. I'm on month to month.
[HTC EVO 3D] RVDigital:
When did you sign your contract?
[HTC EVO 3D] plmiller0905:
Quick question, if you have more than one line of service, can you cancel just one line or do you have to cancel your entire account?
[HTC EVO 3D] RVDigital:
I dont know the exact answer, but considering the argument I had with account services, its all or nothing.
[HTC EVO 3D] Uchennadi:
When the E3D first came out. Came from tmo.
[HTC EVO 3D] RVDigital:
Just called back and spoke to someone else. Basically told me they cannot wave the contract itself, but I am free to cancel anytime considering the change in the admin fee and I will not be charged. The rep told me an email went out instructing others to NOT kill the contract flag and instead instruct the caller they will not be charged. I was given a confirmation number for the notes of the conversation being put into the system. I am also supposed to be receiving an email and will follow up using the confirmation number if I do not receive one.
[HTC EVO 3D] big gulps huh?:
yep, this is identical to the information I got about an hour ago from them.
[HTC EVO 3D] RVDigital:
Did you get a reference number for your conversation? I'd love to get access to the notes on my account, so I have something in writing...
[HTC EVO 3D] big gulps huh?:
Yeah, I got a reference number... but nothing else. She said she was going to send me an email with the information but I have yet to get it. I will be flashing my phone early next week and porting the number so we will find out then if it all went as said.
[HTC EVO 3D] Uchennadi:
So your contract will still show active, but you can cancel it anytime without an ETF, right? Same concept as a month to month I suppose.
[HTC EVO 3D] RVDigital:
What Carrier/Phone are you going to?
[HTC EVO 3D] big gulps huh?:
keeping the phone and will be flashing it to Cricket in the next few days (or next week). Once I get some stuffed payed off I will probably hop on whatever carrier gets the next Nexus phone, or I will stay with cricket... haven't decided yet (that will be a while off).
[HTC EVO 3D] eman3316@optonline.net:
Rep tried telling me I needed to cancel the my whole account and I argued the fee is per line and I only have a problem with one of my lines. Why would I want to cancel both. After a few minutes and her checking she said I could cancel just one line....
[HTC EVO 3D] smalltownbird:
I'm on the phone now with Sprint and they are saying that I would have to.pay the etf that the admin fees are below the contractial agreement. Should I try calling again and getting someone else? I can't even get coverage where I'm at. I just got a voicemail notification for the first time in a week and I had 18 new voicemails. My phone is on 24/7 and.the phone never even rang for these calls. One of these was an emergency that i just now got 3 days later. If I can't get out of contract ill just pay the etf, this unnacceptable!
[HTC EVO 3D] ckoadiyn:
It's unacceptable cause ur in a out of coverage area And can't get out of ur contract cause u failed to do research pay the Damn fee you deserve to.
[HTC EVO 3D] twiz0r:
Keep trying. Read the thread lol :)
[HTC EVO 3D] smalltownbird:
Hey jackass according to Sprint I'm in good coverage, so do your ****ing research. I've had 3 phones in two months and none of them have gotten good service. I want to have service that i know will work during an emergency. 4 days after hurricane Irene is not acceptable to get voicemails from my employees telling me what condition their houses and families are in. I'll pay the fee if i can't get out for this reason alone. So shut the hell up and get off your ****ing high horse
[HTC EVO 3D] smalltownbird:
What are you guys saying exactly to get out? She told me that the fee is only.going up .50 and the contract says anything below $1.99 is not in the terms to cancel. So what do you guys tell them?
[HTC EVO 3D] thos25:
They told me the same thing. I was going to try to interject but he said "BUT I'll go ahead and cancel the contract etf free for you if you want".

I got no luck whatsoever trying to go month to month though.
[HTC EVO 3D] big gulps huh?:
First get with retention's... on a previous page i put the number i called and the extensions to reach who I talked to (like one or two pages back probably). Then simply say you do not agree with the change.

Also, it does not say that anything below 1.99 is not terms to cancel... you were on the phone with someone who doesnt know what they are talking about.
[HTC EVO 3D] big gulps huh?:
HAHAHAHAHA, is this the type of post you posted to reach over 1000? Get a life man. This thread is about helping people not being a jerk. Is it really that hard to offer advice and not put someone down?
[HTC EVO 3D] CheesyNutz:
considering im about to leave sprint i think ill be calling in the morning to get my 4 lines dropped with no ETF
[HTC EVO 3D] plmiller0905:
Thanks to the OP and everybody else that posted some tips to getting this etf waived. I just called Sprint, and got a cool Rep. He cancelled two of my 5 lines without any questions.

When asked about the new charge, the Rep told me that it hasn't hit my bill yet, however, it would be on my September bill and that I would have 30 days after my bill date to call in and get the etf fee waived. So I asked him, if there was anyway I could just do it now. He put me on hold for a couple minutes came back and asked me if I wanted to cancel the entire account or just certain lines. I said two lines. He told me that he cancelled the two lines for me and that when my September come out, I will see the etf charges on the bill. But for me to call them and they'll waive the fees, no questions asked.

Plus on top of all that, he gave me a $50 credit towards my next months bill :D:D:D
[HTC EVO 3D] austin420:
every time i see his name in the forum i laugh, because at a glance it looks like chokesondicks from south park. trolololol
[HTC EVO 3D] Showtime7:
As a former T-Mobile customer, I am now feeling enticed to go back after hearing about their new "best plan ever." I switched to sprint because I wanted to have 3 lines, and T-Mobile wouldn't allow me to stay at 2GB/month, and the jump in price to go 5GB was too much, so I looked into other carriers and Sprint seemed to have the best deal. I was also drawn to Sprint because of no data caps/throttling and the Evo 3D. I could probably trade someone my 3D for a Sensation on craigslist or something and won't even have to worry about buying a new phone. Sprint has really disappointed me with their slow network and all the changes... I also think their fees are ridiculous, and they tell you nothing about them until after you sign the contract. $4.99 per line a month for the "spending limit program," and $10 a month EXTRA for smartphone data (even though 4G is out of the question in my area, and 3G is nothing to brag about), so with 3 lines that comes out to $45 a month extra I didn't see coming when I was shopping around for a carrier. I am going to have to seriously consider going back to T-Mobile and hope the AT&T deal doesn't turn me to Verizon. lol. But for now, sticking with Sprint for a while longer. May attempt to go month to month, as some people have had success with that.
[HTC EVO 3D] fetalp:
There is no AT&T deal
[HTC EVO 3D] ckoadiyn:
Based off what the fake law suit psh that isn't going to do ****

http://money.cnn.com/2011/09/01/technology/att_tmobile_lawsuit/

50/50 shot and will probably fall through ATT has tons of money and as the guy says they are going to fight the help out of it its gonna happen I think
[HTC EVO 3D] Jjday7:
I am possibly going to pursue this option for myself due to the lackluster data speeds and my bills always changing.

I wanted to know If I purchased my new phone on 8/11/11 and the fee goes into affect on 9/9/11. Do I have to return my upgraded phone for this to work, or can I keep the new upgraded phone and just get out with no ETF? Everytime I call they are so careful on how they answer. One guy said you have to return the phone and another guy just kept dodging the question and wouldn't give me a straight answer.

On a side note. I notice sprint couldn't give a crap who cancels anymore. I have talked to 5 retentions reps on unrelated issues causing me to want to cancel and none of them have given a crap.