yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] josephislee:
wow.. now I'm worried. RMAed mine 10 minuites ago..
[Eee Pad Transformer General] JimTDI:
Maybe handling.. but OP said box was not damaged, so it was packed already damaged.

OP: I feel for you! That sucks BIG time!! Good luck getting a replacement!!!

(I'm worried now as I am preparing to ship mine to Asus this week).
[Eee Pad Transformer General] knoxploration:
I, for one, don't believe this. There's no way they'd ship out a dock in this condition knowingly. It is either a case of damage in shipping (it's quite possible that it could get damaged without visible damage to the box), or a case of an accidental switch with somebody else's damaged dock being returned to them.

Either way, I suggest the OP calms down, then calls and maybe gives whomever he talks to the benefit of the doubt, and an opportunity to fix the problem, rather than automatically assuming they deliberately smashed his dock up out of malice and sent it back to him, which is what the tone of his post would suggest.

And perhaps don't post next time until you've given the company you're slamming *any* opportunity to fix the problem, or even made them aware there's an issue.
[Eee Pad Transformer General] ryan stewart:
Who said they deliberately did it? Nobody but you.

The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.
[Eee Pad Transformer General] brando56894:
My TF is on my way back now, I hope it doesn't look all busted up like that.
[Eee Pad Transformer General] Bob Smith42:
OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.

This is GUARANTEED not shipping damage - we can tell from the photo. I could be wrong, like, I have heard of rats living inside keypads, and coming out at night and chewing on computers. :confused: Yeah right. :rolleyes:

If you contact ASUS directly, they should help you. I am SURE all of us here and on all the other tablet forums will want to know what happens next. Please keep us posted. Good luck.

I am sure hoping you do not need luck to get a replacement dock - it should be automatic.
[Eee Pad Transformer General] hoang51:
Subscribed to this thread to know the outcome of this. Looks like the damage is not from shipping en route, but due to the handling of the dock.
[Eee Pad Transformer General] knoxploration:
It was implied in statements such as that Asus "have the nerve to destroy my keyboard" (exact quote).

You're talking without ANY knowledge of the case. For all you know, the guy didn't pack the thing properly when he shipped it IN to Asus, it was damaged en route to Asus due to his own packaging (and/or on the way back if they reused his provided packaging), and he entirely caused his own problem.

I'm not, incidentally, saying that's what happened -- just that there is not sufficient proof in this thread for anybody except the OP to know what really happened, and it was irresponsible of him to post this thread without giving Asus any opportunity to make right if it *was* their fault. (And having worked in a similar capacity with other companies myself in the past, I don't believe for one second that an Asus employee would knowingly damage the guy's dock and return it without repairing the damage, or not check for damage if they dropped it themselves -- if the damage really happened between being sent in and received back, it's near-guaranteed to have happened during shipping.)

There are far too many people in this forum who, for some reason, believe Asus to be out to get them, and immediately clutch straws on the worst possible conclusion rather than simply giving them an opportunity to work to resolve the problem.
[Eee Pad Transformer General] knoxploration:
From the provided photo, it could not be *less* clear. It looks far more like impact damage to me (fatigued metal, dented around USB port, chipped finish nowhere near the seam between parts).

It would be beyond bizarre to see something like this resulting from an employee opening the case. People trying to get into products at home cause damage, because they don't have the correct tools, don't know where the latches and screws are located and how to get at them, don't have a way to release the latches simultaneously and have to resort to levering or hitting the case to try and release the latches, etc.

Professional service staff don't have any of these issues. We have the correct tools, and for high-volume items like this, we typically have tools specifically made to service the product (for example, a jig that you place the product into which applies the correct pressure at the correct points to release any latches so the case can be dismantled), not only to prevent damage, but also because it saves the employee's valuable time getting cases open so they can do more real work. We also know the locations of the screws and latches etc., and have generally been inside dozens if not hundreds of the things before, so we know precisely how to get a case apart without damage and quickly, even if it's a low-volume item that didn't merit making a specific jig for.

So no, as somebody who's done this work for a living, this doesn't look like damage made trying to enter the case. It looks like damage from a drop, either unprotected, or with insufficient protection.
[Eee Pad Transformer General] Tubular:
Are you serious? Look at the damage. Shipping damage doesn't manifest itself as a white glue fingerprint nor does it stress one part of the bezel while leaving the other side completely intact. Notice the thinner strip is bent outwards, not inwards while the other side of the power port is fine. What kind of shipping damage does that? None. You'd have to wedge something in there and turn it to bend the weaker thinner strip outward or you'd have to pull on the weaker thinner strip from the outside with pliers.

Here's my two best bets on how this occurred just to show you how ridiculous that transit damage assertion is:

A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.

The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.

This was no shipping damage. If it was shipping damage it would present with a look as if it was slammed on a corner, not as if it was tooled apart. :rolleyes:

Either the OP did it, another person did it or a service technician did it. This did not occur in transit, nor did it occur by itself.

You're also being entirely unreasonable to ask him to adopt a calm stance if it was a mistake. Calm would be acceptable if he hadn't paid the exorbitant return shipping fee Asus asks of all returns and if he hadn't waited weeks waiting for parts. Even if you're right and it was an accidental swap, he has a clear right to be ****ing enraged with the level of incompetence that occurred after he sent it to them on his own dime and time.
[Eee Pad Transformer General] player911:
Lmfao! That is the funniest **** I've read in a while.

Asus Transformer 3.2 pwnd

www.MiiWiiChat.com

www.SnapSiteAdmins.com
[Eee Pad Transformer General] ondoy1943:
Non-asus-bashers also abound in this forum, to keep a proper balance. Lol...
[Eee Pad Transformer General] WoodburyMan:
Yipes. They have mine right now. Hope I get mine back okay.
[Eee Pad Transformer General] ryan stewart:
You claim i know nothing about the case but then you make assumptions based on statements and infer things. At least my case is made on evidence at hand.

And the evidence at hand says everyone else is right and you are wrong. If your statement was correct and the thing was split open when it arrived then why would asus "complete the repair" and return it? Ive worked for OEMs and wholesalers before and if we received something like this the logical choice would have either been to refuse the shipment (to absolve ourselves of blame) or to contact the customer and know that their device has out-of-warranty damage that can not be serviced for free.

Only an idiot in that case would do the prescribed fix and then send the broken device back.

Also, take off your foil hat with respect to "everyone is out to get ASUS" and research who you are arguing against. Im the one who pissed of a lot of people by calling them whiners for *****ing about the cost of the dock or the phantom cost of the adapters. The reason, in this case, I think he should be aggressive with ASUS is I have been on the ASUS side of things in matters like this and I, as the supervisor, would have been embarrassed and pissed if something like this left a member of my team's bench. Like its been said before, people mention good service 10% of the time and bad service 100% of the time.
[Eee Pad Transformer General] lesilent:
I had similar problems with asus notebook years ago...i notice that a leopard cannot change its spots..
[Eee Pad Transformer General] deadman3000:
I've just noticed on my repaired dock sent to the Czech replublic that the dummy SD card is missing. I've sent off an email just now asking if they can send me a replacement. No doubt they will insist I RMA the entire dock and tablet just to replace this minor item. :rollseyes:
[Eee Pad Transformer General] stuntdouble:
Seems to be a few people who signed up lately who have posted pictures of units damaged or whatever. If I were a cynical person I might say reps from some other company are trying to deliberately sabotage Asus's name but who knows. I'll be one of those voices chiming Asus's praises. They fixed my dock and sent it back in under a week. All sorted now. That's a pretty good turnaround time.

Not sure if you were joking or being sarcastic with your comment but I'll post this anyways. :) In the email Asus sends out for RMA people they say:

Ironically they included one when they sent my dock back to me (I didnt send mine back), maybe I have yours. :D
[Eee Pad Transformer General] foxmeister:
Hmmm - here's the odd thing. I received mine back from the Czech Republic today and mine did come back with the dummy SD card inside. This surprised me a little, as I just removed the 32gb SD card I had installed and sent the dock back with the SD card slot empty.

I checked the serial number on my dock, and according to the sticker, it is in the same dock I sent out.

Regards,

Dave
[Eee Pad Transformer General] deadman3000:
If anyone has a spare they can mail me feel free to PM me :)
[Eee Pad Transformer General] rabidturtles359:
You got a dummy for free?
[Eee Pad Transformer General] jerrykur:
Interesting observation. I pay more attention to how long someone has been a member.
[Eee Pad Transformer General] Rumbleweed:
I was very sympathetic with the OP originally, but since he has not followed up with any information that I have seen on his conversations with ASUS, I am beginning to question his story. If my dock came back that way I would immediately be on the phone with ASUS demanding a new dock and would certainly follow up on my original post.
[Eee Pad Transformer General] Bob Smith42:
I think no rush here for the OP. The picture says it all, and no reason to lie. I will be glad to hear back in a week or two.

After reading the thread about calling ASUS support, maybe the OP is making phone calls all day with no time to post. LOL. ;)
[Eee Pad Transformer General] dubge:
I know, why has he not updated on here! You would almost think he has a life outside of xda and that there might have been something more important then posting a follow up on here!

I say that in good humor so please dont be offended :-)
[Eee Pad Transformer General] Tubular:
Yeah, because someone who just signed up to drop pictures is a rival out to ruin Asus. Are you serious? Is this a conspiracy? Quick, run, there's a helicopter that's going to strafe your window any minute, it was sent by "those guys." :rolleyes:

Quit trolling the thread with this nonsense.
[Eee Pad Transformer General] chappie1970:
I posted a few days ago in the "battery draining on the dock" thread about my dock. I actually sent back two docks under RMA. The first one arrived with deep gouges in one corner and other scratches on the hinge and corners (nowhere near as bad as the OPs but still bad). The second dock arrived back in perfect condition. Both had been fixed concerning the battery draining issue. Contacted Asus and was asked to email them pictures of the damage. Still waiting for a reply, have been told it has been escalated to repair centre management. Have received a survey to fill in regarding the repair, assume it's just standard procedure.
[Eee Pad Transformer General] knoxploration:
That looks absolutely nothing *like* a fingerprint. It looks exactly a stress pattern left when a coated metal panel flexed due to impact shock, but the surface coating wasn't able to stretch to cope with the flex, and hence split instead. And if it was a fingerprint, wouldn't it strike you as a little odd that the glue only touched the coated metal part, but didn't extend onto the adjacent plastic part? And where do you think this magical glue came from? The case isn't glued together, it's snap-fit, like basically any modern product of this type.

The thinner strip being bent downwards likewise fits with an angled impact largely from the rear of the case, which would place the metal strip under compression forces and cause it to bend in whichever direction it met the least resistance, which since the plastic bottom popped off the case with the impact, would be downwards and maybe slightly outwards depending on the impact direction.

No, it wasn't. You stated that "the issue is the quality control of their repair center", when for all you know, the damage occurred before the item was received in their repair center, or after it left the repair center. The OP provided absolutely *zero* information about the packaging in which the item was shipped, and without that knowledge, you don't have the information to make such a statement.

I at least clearly labeled my assumptions as such, and didn't make statements of "fact" based on incomplete information.

It's perfectly possible the damage wasn't visible until the packaging was opened. Impact or crush damage can happen through a cardboard box without leaving any visible sign on the box itself. It's equally possible that the damage happened en-route to the customer, though.

Either seems far more likely to me than assuming the damage was caused in the service center itself, and it was then knowingly shipped in that state. My guess only requires one to assume insufficient customer packaging, and the service center returning the item in the state it was received, unless the damage happened during return. Your guess requires a much greater level of negligence, and I'm not quite sure why you're unwilling to believe the company could make a lesser mistake, yet you're then willing to proscribe a much greater mistake as one they unquestionably had to have made.

Only an even greater idiot would very visibly damage an item in service, then not repair that damage at all, or simply swap the whole item out for an undamaged one. And that's where your argument falls apart. "You must be wrong because only an idiot would do what you said, but I must be right even though it'd take an even greater idiot to do what I suggested."
[Eee Pad Transformer General] msticninja:
There are now 2 branching dimensions, with each of you being right in one of the branches. So you're both right. EOD

Personally, I think it's pretty clearly impact damage. I've been repairing consumer electronics for 20 years, and that looks like every other dropped device to me. I can't say whether it was before repair or after, but if the damage was from prying, there would be alot of marring in the seams. I see none at all. Just a very likely impact point where the finish is cracked.

Generally, if the shipping container had 3 inches of packing material between the device and the container, I would expect to see alot of damage to the container for an impact like that. But the OP hasn't said anything about the shipping method, so it's very possible that the container could've been small enough to allow damage to the device while not appreciably damaging itself.
[Eee Pad Transformer General] 34Ford:
I cant believe you said this. For the love of Pete. There is no way in hell that damage could be done and the box not be beat all to &*^!

Its obvious that something was plugged into that port and the dock was dropped or caught between something.

The guy that is responsible for this was probably to scared to tell his boss he did the damage for fear of being fired.
[Eee Pad Transformer General] rabidturtles359:
:0 is that a mac I spy? :p haha but it is terrible if someone sent it back like that.
[Eee Pad Transformer General] CopyCat73:
Well, I am now in talks with asus, got a call today, asking me to send the same picture again, and some pics of the box, which clearly is in a good state. I've calmed down a bit now but as some people are saying, this doesn't look like impact damage to me. And I'm not going to open up the thing until I get a final answer from asus support first. Last thing I want is getting the blame myself, I could really use a normal keyboard about now. I was very anxious about getting it back and checking if I finally had a normal keyboard, only to discover the whole charging port whacked.. I'll keep you guys posted, but pleas don't expect hourly updates...
[Eee Pad Transformer General] moorie:
Received my keyboard back 2 days ago and I have also complained, submitted pictures to Asus and I am awaiting a decision. My damage is no-way near as bad... 4 scratches and one small chip but this is still unacceptable after all the love I give my device ;]

Looks like in general they are not being carful with the tools they are using during repairs...

Sent from my Transformer TF101
[Eee Pad Transformer General] AcIdC0R3:
I don't believe it was done intentionally. I think there was a rush on things and it was picked up without being examined first. They probably have quality control and it slipped through by accident.
[Eee Pad Transformer General] Tubular:
I appreciate it Knoxploration but give it up, there's no way you're convincing me that the little strip was pulled OUTWARDS by transit damage.

You think this is the first time this has ever happened? In this forum alone Asus has either not fixed the issue entirely, returned an item with a gouge on the back of the bezel or worse. All of these incidents debunk your theory. Face it, there's nothing stating that a service technician absolutely would not send an item out in that condition. Even Dell does it, ever read the article where a person received a laptop back with pubes embedded in the keyboard? Yeah.

The laws of physics are less likely to bend than a service technicians conscience, yet you find it more likely the thing was damaged by shipping then an accident from a technican? Give me a break.
[Eee Pad Transformer General] kkiran:
Did they fix the battery drain issue at least?
[Eee Pad Transformer General] Pacifik:
When I got my dock back they forgot to put it back together completely. Luckily it was easy to do in a minute or so, but still it was obvious.
[Eee Pad Transformer General] knoxploration:
Let's agree to disagree. We have two people in this thread experienced with consumer electronics repair who agree this is impact damage, and assuredly not the result of any service tech opening the case. If you want to believe there's some conspiracy, go right ahead.

If you ever feel like educating yourself as to how the strip can be pushed (not pulled) outwards by compression forces, step on / crush a soda can some time, and notice how at the point where it decides to fold, it will stick out wider than the original can was. Or take a look at the Titanic, which shows the same exact effect at the point where the bow bent upwards on impact with the seafloor (unless you're one of the conspiracy nuts who believes it was an "explosion" that was coincidentally at the exact same point where the bow bent.
[Eee Pad Transformer General] dictionary:
It's definitely impact damage. When the corner hit, the impact traveled to the path of least resistance lets say. That really thin area under the charging port is the weakest part in the area, so all the energy from the impact was forced there. Yes, that would push it OUTWARDS. It will 9/10 bend outwards if it impacted in the area that it did. As far as the "fingerprint", it's as Knox explained. Simply stress and flex + cracking. There is no glue, so that wouldn't make sense. Also, as someone else's photo in here shows, THAT is damage from trying to open up with either the wrong tools, or wrong locations. That prying/gouging is completely missing from the OPs photo. Look at the areas you'd stick a screwdriver. Do you see the pry marks in op? Nope.

As far as being damaged in a box, without the box being damaged, it's possible. An improperly packaged item can definitely be damaged like this. If there is not enough protection and it isn't secured in transit, a box in the back of a truck, and the truck suddenly stops, wham. Lets say the box slides and hits the wall. Box is soft so it doesn't damage, but the item inside is still moving, because it isn't packaged right (and object in motion will stay in motion). Just like a seatbelt stops your movement with a car, so does the packing. Now without a seatbelt, you slam on the brakes. You'd keep going forward, and probably mash your head on something. May not leave any evidence in the car, but your head would be proof.

Looks like in the return shipping it got whacked hard enough to cause damage. Sucks man.
[Eee Pad Transformer General] dictionary:
Lol, yup, this. I admit the situation sucks, but it definitely looks like shipping damage.