yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] alexk1781:
Two things here. Maybe three. First, as a person who has worked in electronics repair, I agree with the posters who say it's impact damage. I've seen plenty of devices dropped that looked very similar to that picture.

Second, I know some guys who work / have worked for Fedex and UPS. I over-pack everything I ship if it's even remotely breakable, as I know how these packages get treated. And I've seen a laptop with shipping damage that looked quite like that, only worse. It was improperly packed - it was padded all the way around, but the padding was loose and there was extra space in the box. Somehow the bow was dropped, thrown, or otherwise sent careening into a hard surface and the laptop slid through the padding and the corner hit the hard surface with only a thin piece of cardboard in between. Oh, and there was no damage on the outside of the box. There were marks on the inside of the box where the impact was made so, while you could tell exactly what happened, it wasn't obvious at just a glance.

This is why whenever I ship anything I always take pictures of the item from all angles, the packing process, and the item packed in the box before I send it. I had one too many incidents of shipping and handling damage which made me start doing this. It's cost UPS and Fedex a replacement item more than once apiece.

The best thing the OP can do is to have, and show, pictures he took of the item and its packaging before he sent it off. Short of that, he could request the pictures and/or checklist from the initial rma inspection. Most repair centers require their techs to take pictures of the items during their initial intake, in order to protect themselves against fraudulent damage claims. I know everyone doesn't do that, and I have no idea whether or not Asus does, but it's worth asking.

If the OP can prove that he packaged the item for return properly, then he doesn't have to worry about it; it will get resolved. If he can prove the damage occurred after he shipped it, and that it was properly protected when he shipped it, then the damage is either on Asus or the shipping company. If it came to Asus that way, then he can use the pictures of the item and the packaging as well as the pictures and/or documentation from the repair center to take it up with the shipping company. If it didn't get to Asus that way, or Asus can't prove that it got to them that way, then its on them to either take care of their mistake or to take care of the customer and then take their issue up with the shipping company, if it occurred on the return trip.

No matter what, if the OP has pictures of the item before and of its packaging, then he doesn't have to worry about whether or not it gets fixed, only how long it takes.
[Eee Pad Transformer General] andrewklau:
I'm going to be reasonable about this, because I'm in a similar situation. Go to their Facebook page, click support and go to Escalate support.

I got a reply in less than 24 hours... According to Asus, now they want to take my Transformer back after it just got back from repairs yesterday. Hopefully they actually fix all my problems and not just cause more..

Regards.
[Eee Pad Transformer General] asdfuogh:
If the OP doesn't believe it to be impact damage, he should buy a good sample size of TF's (upwards of 500), then package them in a box with varying degrees of looseness (of course, repeating each degree of looseness with a fresh TF) at a couple of set heights (believable ones that UPS or FedEx would drop them from).

If it turns out that you don't get any damage remotely similar to this, you get to be right! If not, you could try to get UPS or FedEx or whoever shipped your package to reimburse you... for the original.

Just kidding, good luck with this, I do check in on this because I'm scared I'll have to return my TF (but I don't seem to have any build issues other than slight light bleeding).
[Eee Pad Transformer General] pheckel:
Adding Fuel To The Debate

I just received my keyboard dock back from the RMA process (Grapevine, TX facility). I sent it in to have the battery drain and "MobileDock Battery Saving Mode" problems resolved. I haven't yet tested the battery drain problem, but the device now successfully honors the "MobileDock Battery Saving Mode" flag.

My unit came back with physical damage to the hardware that is similar to the photo in the OP. I attached a photo of the damage. I took it with my camera phone so it's low res.

It's on the right rear corner of the keyboard where one of the USB ports is located. It is minor compared to the damage in the OP, but there is now a small gap between the top and bottom pieces of the keyboard.

There are also VERY slight bends on the lower lip of both the power port and the SD card slot but nothing drastic enough to impede the mechanisms.

I absolutely feel this damage is caused by the action of prying the case open. I can see where some plastic is sheared off the corner of the bottom.

At this point if the battery drain issue is resolved, I am just going to keep it and deal with the deformed rear corner (unless, of course, the deformity contributes to additional issues).

Thought I would chime in with my experience.

EDIT: I decided to call to report the damage and ask for a replacement. The service rep said that wouldn't be a problem but I need to send it back with a written demand.
[Eee Pad Transformer General] mjcoss:
Damn. I never thought of taking pictures before I RMA'ed my keyboard. And of course, it went to Grapevine facility for the repair. :eek:

It's on it's way back and according to the tracking should arrive on Monday.

Ah well, live and learn. Have my fingers crossed that it will be ok. I will be checking thoroughly for any damage.
[Eee Pad Transformer General] combat goofwing:
Returned mine today today the cezq repair center in Europe.I look after my kit and the dock is in mint condition after 2 months any one had one returned damaged from here or is it just USA ones

ASUS TRANSFORMER PRIMED
[Eee Pad Transformer General] Skyeclad:
This is impact damage from my son dropping my transformer onto a tile floor from 1.25 feet. I think the OP has impact damage.View attachment 686803
[Eee Pad Transformer General] ryan stewart:
But its acute from a direct impact, even lightly packaged would prevent that.
[Eee Pad Transformer General] hyperxguy:
Just got a Dock back from TX on monday. It was a brown box (same size as the original box) with thick foam all around. No way you can damage the unit without messing up the box badly. They even cleaned it well.
[Eee Pad Transformer General] Tubular:
Which explains why the impact damage theory is bull****.

This is coming from someone who actually had their unit repaired versus the people who may never have had their item serviced by Asus but claim they know that impact damage caused this. :rolleyes:

They pack it extremely well. Surrounded by foam on all sides. If you include the box and they send it back to you in the box it's packed even better. The foam they use to pack it comes in strips that allow them to pack it as tight as possible with literally no room for movement. If it's in the original retail box it's even tighter since the top half of the box holds the unit down. There's no room for the unit to come apart at a corner.

And finally, if it defied the odds and it was indeed impact damage, whose fault is it? Of course the Asus tech can't be that much of a moron to send a unit out defective but enough of a moron to send it out with poor packaging? Then I'm not buying that **** at all, he can be enough of a moron to send it out broken as well. :rolleyes:
[Eee Pad Transformer General] josephislee:
Praying that the Canadian RMA center returns my dock in its original condition. All these terrible experiences are getting me worried -.-
[Eee Pad Transformer General] CopyCat73:
Mine came back from the czech facility... Still no response from asus on the box pics I sent them by the way.
[Eee Pad Transformer General] knoxploration:
A gentle suggestion: read this announcement --

http://xdaforums.com/announcement.php?f=1105

Specifically, point 2.1 in the second post. The mods are cracking down on offensive language...
[Eee Pad Transformer General] kkoenen:
I just unpackaged mine today..small scratch, just under 4 mm's right below the rim of the screen..decided to keep it. Big bummer on the dock-damage, though (picture in 1st post of this thread). Let us know how it turns out. (include the same picture in that post, so we will be able to find it amongst all the other posts ;)

//offtopic shishitshtsihts(@#($*!! Why is my backspace deleting TWO chars instead of ONE!!? ANNOYING!
[Eee Pad Transformer General] depulle87:
sometims having a TF makes you happy sometimes not, my ''typing cursor'' is all over the place Iḿ freaking out because shouting at it doesn't seem to help
[Eee Pad Transformer General] kkoenen:
Probably because you're touching the touchpad as you type.. this erratic and unwanted behaviour seems to occur on websites (forums and stuff) only. The email client and things like Google+ are very usable.

Stupidshittyforumbackspacefreakinshittyfckgrmmmbllgrr..
[Eee Pad Transformer General] darkonex:
You using Firefox? For some stupid reason it deletes 2 chars for every 1 backspace and amazes me that it's been like that for quite a few revisions, can't believe it's not fixed yet.
[Eee Pad Transformer General] kkoenen:
yep! ffox. I'll look for a more suitable browser. thanks for the tip!
[Eee Pad Transformer General] Elzbieta:
Even if the OP packed the dock in a way where it got damaged, Asus would have not repaired it without contacting him and claiming CID - Costumer Induced Damage. If they repaired the dock, it means that they have not received it damaged.

Asus packs the units in their own boxes with foam around it when they send the units back (I sent mine in a different box to them and received it in their box). It would be their responsibility, even if it got damaged in shipping.

I would demand a replacement sent to me right away.

I also agree with everyone else.. taking photos is a must before sending a product.

Good luck, please keep us updated.
[Eee Pad Transformer General] diecast17:
I just got mine back from being repaired for the battery drain and now the unlock button will not stay unlocked so I can't dock the tablet. Asus wanted me to pay for shipping again before I had to scream and yell.
[Eee Pad Transformer General] knoxploration:
Do you mean "won't stay locked"? If not, the unlock button isn't supposed to stay unlocked, although mine has started sticking that way most of the time -- it's spring-loaded to return to the locked position. It's easy enough to hold the slider in the unlocked position with one hand while you drop the tablet in place with the other, so returning to the locked position shouldn't be a problem, unless I'm misunderstanding something...
[Eee Pad Transformer General] combat goofwing:
Returned Mine from the UK is there any way of tracking the email once Asus get it back

ASUS TRANSFORMER PRIMED
[Eee Pad Transformer General] jms_uk:
Are you talking about tracking its progress from courier to repair centre and back again?

If so then the RMA acknowledgement email from Asus + DHL (I think) will have a tracking number you can use on www.dhl.com then once asus get it, there's a link stuntdouble posted in the mobile dock case reply stick (page 20 I think it is).. you can use the RMA number Asus gave you to track progress... then once its done (mine took about a week from collection to return - got it back this afternoon, looks to be in mint condition), there'll be another DHL tracking number provided by asus on that RMA page which you can use to track its return..

Hope this helps :)
[Eee Pad Transformer General] kkoenen:
The seller phoned me.. about the 2 scratches (3mm and 1mm). I got 10% off!

Pretty okay, I guess.

Any news on the OP's tablet?
[Eee Pad Transformer General] Spakka:
Mine was picked up from the asus czech repair centre at about 4pm Thursday, delivered back to Central London by 11am Friday by DHL - the only swift part of my RMA however...
[Eee Pad Transformer General] combat goofwing:
No I've tracked that and it was delivered today.I'm wanting to track it with Asus to see when its repaired and leaves the repair center

ASUS TRANSFORMER PRIMED
[Eee Pad Transformer General] czm:
I used this link

http://www.support.asus.com/repair/repairstatus.aspx?SLanguage=en
[Eee Pad Transformer General] jms_uk:
that should do it.. use your RMA number and you're all set for tracking it.. I should warn you however, that the info seems to sit on "waiting.." for a good few days before shooting all the way through to repair completed and getting sent back to you with another DHL tracking number.. well that's what mine did, but all told for me it took a week including this w/e which is pretty good going in my book :)
[Eee Pad Transformer General] combat goofwing:
that link is dead
[Eee Pad Transformer General] CopyCat73:
Still no word from asus, guess I'll have to get on the horn again.
[Eee Pad Transformer General] czm:
try copying and pasting this:

http://support.asus.com/repair/repairstatus.aspx?SLanguage=en

strangely it was the www that stopped it resolving?

So I now have my dock and tablet back from RMA. The tablet issue is unresolved (one speaker only working) - and whilst the dock now accepts a charge, none of the keys work... Not happy.
[Eee Pad Transformer General] Elzbieta:
That's terrible!!!
[Eee Pad Transformer General] Spakka:
I'm not surprised, it seems they don't actually check anything they 'repair' before it's sent back...
[Eee Pad Transformer General] funks:
Here's how they sent mine back

looks like those bastards dropped it - the box it shipped back in was in perfect condition, and when I shipped it to them - it was packaged correctly.
[Eee Pad Transformer General] Elzbieta:
Unreal!...... wow.

Yes, my dock came back packed the same way (no damage, thank God)
[Eee Pad Transformer General] Underwater Mike:
funks, that is incredible! I wonder if they're doing so many of these that they're rushing around and dropping them during repairs, and figure that if you want to call them on it, good luck?
[Eee Pad Transformer General] combat goofwing:
Sent mine back in the original box so hoping it will be ok

DESIRE HD using leedroid. ASUS TRANSFORMER using prime
[Eee Pad Transformer General] combat goofwing:
Getting worrying this thread the amount coming back damaged .as I returned mine in mint condition and in the original box and they haven't been untouched I take it that its arrived as such.think I will video the parcel being opened as proof of how it arrives back

DESIRE HD using leedroid. ASUS TRANSFORMER using prime
[Eee Pad Transformer General] jms_uk:
Do we have any idea of whether these damaged units are occurring in the US only or have there been issues for Europeans sending kit to the Czech repair facility too ?
[Eee Pad Transformer General] Popsiclestand:
I sent mine in the original box and just received it back from the facility. For one thing, the bottom of the dock was not completely put together correctly. I had to push up on it to snap it into place so that all of my ports aligned. Additionally, there is some bending near the charging port - probably from them trying to pry open the case.

After having gotten mine back, I am apt to believe that the original poster's dock was not damaged in shipping but damaged as they tried to pry open the case. The metal this thing is made of is very soft (and sharp in some places). It wouldn't take more than a well-intentioned flat head screw driver to do some real damage.

My damage is not nearly as great as the poster's and as long as I can stick my charger in (haven't tested yet) I will probably keep it as is. The remainder of the dock is as blemish-free as when I sent it in.

And before someone comes on and says it was damaged in shipping, not only did they send it back padded in the original box, but that box was also padded in a spotless outer box.

They need better tools at the Texas facility (obviously).
[Eee Pad Transformer General] mchief298:
From what I'm gathering from this thread is that I should stay away from a Transformer due to charging problems, battery problems or what not. Not to mention that customer support/repair center seems to be run by monkeys...

Meh, I may just wait to get the Transformer 2 if rumors are true... Who knows?
[Eee Pad Transformer General] combat goofwing:
Can anyone in the UK please post the link they used to track their email status with Asus(not to track the parcel) the links already posted on here either don't work or just come up contact Asus direct

ASUS TRANSFORMER PRIMED
[Eee Pad Transformer General] knoxploration:
Haven't gotten around to sending my dock in yet (USA) but my father's sent his in (US dock but lives in the UK). He was provided with a DHL shipping label to send the dock to the Czech Republic.

It was picked up on August 9th, received in the Czech Republic the following day, and received back in the UK early AM on the 16th, precisely one week after it was originally shipped.

The repair was that they replaced part [90R-OK061040010Y] TF101 (EP101) Dock IO_BD./AS (I'm guessing that's "I/O Board Assembly"). He's not tested battery drain yet, but it was received undamaged.
[Eee Pad Transformer General] diecast17:
It is supposed to stay unlocked till you dock the tablet then it locks. My dock when I got it back wouldn't stay unlocked so I could dock the tablet.
[Eee Pad Transformer General] combat goofwing:
Managed to track mine now they got it yesterday,and its fixed tested and on its way back just left lipzeg in Germany so looking like ill get it Thursday hope its not damaged

DESIRE HD using leedroid. ASUS TRANSFORMER using prime
[Eee Pad Transformer General] chmilz:
Hope I never have to RMA mine. What's the failure rate of the transformer/dock? Seems like there's a lot of returns going on out there.
[Eee Pad Transformer General] josephislee:
Anyone have any luck with the Ontario/Canadian RMA center? Mine is currently being fixed.
[Eee Pad Transformer General] combat goofwing:
just an update,dock collected at 14.43 12/08/11 returned 11.55 am 17/08/11 fixed with no damge and working realy good service.one thing i have found is the touchpad will wake the screen up but you have to double touch , just charging now then ill check battery drain

ASUS TRANSFORMER PRIMED
[Eee Pad Transformer General] CopyCat73:
Holy cr*p... You seem to have the same weird dent type I have. I've been looking at my damage and wondering how you can make a dent like that in the middle of the side, it's like a blunt object hits the exact middle of a side/corner and pushes it inward. I'd imagine that dropping the dock or hitting it against a wall or something would just flatten a corner...

Still no word on my case by the way, I've already written off the keyboard, might as well sell the tab.
[Eee Pad Transformer General] gorby911:
I need to send both - my TF and the dock to TX repair facility. The battery on my TF stopped charging for some reason all of a sudden. It shows an exclamation point on the battery icon and always stays at 0% no matter how long I have it plugged in. The charger seems OK since it charges the dock just fine. I have one of the earliest B4O docks so that needs to go in for battery drain fix as well. Will be sending them at the end of this week and hoping that it won't get butchered by the repair center...
[Eee Pad Transformer General] knoxploration:
What are you basing this belief on? A user manual / support document, an assumption based on what your own dock did, or something else?

The reason I ask is because from brand new, my dock did the exact opposite. It locked again instantly that the tablet was removed from the dock. It's now stopped doing that, but that was definitely the original behavior.

I've got a second brand-new dock on the way to me, it'll be interesting to see which behavior it has...
[Eee Pad Transformer General] gorby911:
The behaviour that diecast17 described is correct. The dock latch is suppose to stay in the unlocked position (all the way to the left) when the tablet is un-docked and not suppose to move to locked position. This is basically a "ready to dock" state and when you dock the transformer the latch is suppose to move to the right until it clicks (it may require a bit of extra push to move to the right all the way). This is described in the TF guide on page 11 (Docking the Eee Pad section):

Link to full guide PDF
[Eee Pad Transformer General] knoxploration:
Thanks, but I've read that, and it does *not* say that the latch shouldn't move to the right after the tablet is removed, nor does it say it should stay on the left once removed.

The only thing it says is that it will move to the right once the tablet is seated, which they say because it's possible to seat the tablet partially and the latch doesn't move back.

This doesn't clarify whether the latch should be moved to the left or right when nothing is docked, and unfortunately nor do the diagrams, given that they show the switch to the left all the time.

I'm not saying you're wrong, just that the manual you're citing doesn't say what you're reading it to mean.
[Eee Pad Transformer General] danr238:
Ahh how could it move to the right if it doesn't start on the left first. I've owned 4 docks and the all stay to the left most position when undocked. Boy I think out of all the people I've seen in web forums you've got to be the most argumentative person. Every thread you put your two cents in. Sometimes its best to bite your tongue more often and save your reputation. Just a simple suggestion.
[Eee Pad Transformer General] gorby911:
Well, I respectfully disagree with you. The diagram on that page that I pointed to clearly shows the latch on the left side before the TF is inserted (step 1), and than it shows the latch switch to the right after it was seated (step 3). In addition, there is nothing in the written steps that states something like "Ensure that the lock is in the unlocked (left) position"... or "Move the latch to the left before inserting TF..." or something like that. If the expected behavior would be that the latch must be first unlocked it would be stated to do so; otherwise you would break the hooks if you force it per current directions. I am also basing this on the fact that my dock (B4O) and my friend's dock (B5O) both behave this way since they were new. So I am not making assumptions and instructions seem to be pretty explicit to me. I mean, instructions also don't state that you need to make sure that the docking "sleeve" is in the upper position... because when you undock the sleeve remains up unless you fold it. Same with the latch.
[Eee Pad Transformer General] gorby911:
Question to people in US who sent it to Texas facility. In the RMA email from Asus it states "Please do not to include any accessories, including but not limited to as they will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned. User’s manual, software, original box, etc..."

I want to send mine in the original box (double boxed of course) but I want to make sure they return the original box to me since it has serial, etc. When you sent yours in, did you use the original box and was it returned to you?

Thanks
[Eee Pad Transformer General] danr238:
I didn't use the original box, just and ESD bag and lots of bubble wrap and it was fine. Though when I received it back it came in a transformer box. Now this was the tablet, not the dock. The dock went out the same way and came back in a different box then OEM. hope that helps. Just sent it packaged well and you should be fine. If you want to hang onto your box I'd suggest doing so.
[Eee Pad Transformer General] Popsiclestand:
I used my original box and they returned it in the original box (plus a larger box on top).