yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] knoxploration:
Regarding reputations, you might notice I've got 79 thanks, versus your three. There's no need to make things personal; in the thread that seems to have angered you (which was not my intent in the least) I actually *thanked* you for replying, and then merely suggested that to my reading, the manual wasn't quite cut-and-dried.

I certainly never said you were wrong, I simply suggested that maybe we needed a little more info with which to decide what Asus' intended behavior was. You didn't mention having owned four docks -- if all show the same behavior that suggests you're probably right.

As for how the switch could have moved to the right if it didn't start on the left, imagine a door latch as you open it. The latch doesn't stay hidden when the door is open -- it pops back out, and then pushes back aside as you close the door. The same could easily have been true for the tablet: as you pushed it into the dock, the switch would move to the left as the catch was depressed, then move *back* to the right.

That's exactly what my dock did when I received it, and did so very smoothly, I might add. It now sticks as you say yours do, but doesn't feel smooth like it used to when inserted, instead it feels more metal-scraping-on-metal, which led me to think it wasn't the intended behavior.

But as I said, the fact you say you have four docks with the same behavior is at least a reasonably strong suggestion it's the intended behavior, even if the manual doesn't clearly say either way. I guess I'll know for sure that you're right when my second dock shows up and matches the behavior of our four, eh? ;-)
[Eee Pad Transformer General] knoxploration:
Nothing at all wrong with disagreeing, but the diagrams clearly aren't based in reality, as some definitely show the switch in the wrong position.

To see what I mean, look at page 12. The diagram clearly shows the tablet docked, but the switch on the left, when it should be on the right. (I misspoke previously because I didn't notice that diagram was on a separate page -- had Adobe Reader set to show pages continuously. Hence you likely didn't notice what I meant about the diagrams.)

Since some diagrams don't reflect reality, I tend to ignore them all as a point of reference as to what is supposed to happen, and the text simply doesn't say.

Pushing the tablet into the dock, incidentally, doesn't break anything. That's what my tablet/dock did when I got it (and I had no reason to expect otherwise, based on the manual). It simply pushed the latch open during insertion, as I'd expect. Of course, it no longer does that because it's reverted to what you say instead, and what seems from your post and the other one I just replied to seems to be the intended behavior.
[Eee Pad Transformer General] dazz87:
I sent my tablet in to the texas center with the original box but I kept the charger and when I got my tablet back it came back my original box.
[Eee Pad Transformer General] gorby911:
I see what you mean based on page 12 picture, and you are correct that it is innacurate. However, this does not change the fact that this is the expected behavior. Again, this is based on two docks that I had access to and you can also see it clearly in the slashgear review of TF and dock:

You can also go to a store that has a docking base in stock and check it out. Anyways, good luck with finding the truth...

I am back to my own issue with TF battery. I had that sucker plugged in for the whole day and suddenly my dead battery seems full! I got all excited that the issue is now resolved but when I plug in the charger it is still not charging. So I still need to send it in. Major bummer.
[Eee Pad Transformer General] knoxploration:
No truth to find, I believe you already, since you and the other poster have apparently six docks with this behavior between you, just explaining why I might've believed otherwise initially. ;-)

Not a chance of finding it in stock anywhere near me, though, I'm guessing. (Must admit I haven't looked recently, but I'd be more than a bit surprised to find it here -- not in a very big town).

That sucks. :( Good luck to you, hope it's sorted promptly!
[Eee Pad Transformer General] JaiaV:
Got my dock back from the Grapevine repair center yesterday. Everything is in good shape and the battery saving mode is now working perfectly. No damage of any kind noticed.
[Eee Pad Transformer General] rpavich:
Whew! Hopefully that's going to be my story...my dock arrives today...the TF Monday....
[Eee Pad Transformer General] haupman:
How long after receiving a delivery confirmation from the shipper (eg USPS, UPS, FedEx) can I expect to see my TF in the online RMA system? My TF was received by Asus early Wednesday afternoon and it doesn't show in the system as of Thursday morning.
[Eee Pad Transformer General] JaiaV:
It took a full week from delivery being confirmed until my dock showed up in the RMA status.
[Eee Pad Transformer General] rpavich:
I had to threated somebody at ASUS and escalate before mine magically showed up in status.
[Eee Pad Transformer General] sclui56:
Mine was delievered to TX on 08.16 9a, just received an email from Asus (actually an outfil named SMS Infocomm (USA) Corp that it is being shipped back to me today via FedEx.
[Eee Pad Transformer General] richB7:
Asus received my dock on 8/16, finished repair today on 8/18 and shipped back standard FedEx.

Never received an email from them, either at receipt of the dock or completion of repair or ship. I had to watch the RMA status website to gather this information. If I had not, I wouldn't even have known they even got the dock.
[Eee Pad Transformer General] haupman:
How long after USPS/UPS/Fed Ex said Asus received your dock did Asus post the receipt in their RMA system? They received my TF yesterday early afternoon and the RMA system still does not show receipt.
[Eee Pad Transformer General] rpavich:
OK....I got my dock today...it SEEMS good enough...the power charging port was slightly bent, the case wasn't closed all the way..but considering how it could have gone...I'm relieved.

I haven't plugged the TF in....I haven't got it yet....that's coming Monday.
[Eee Pad Transformer General] richB7:
It was the next day before it showed up on their website.
[Eee Pad Transformer General] wiidaddy:
I happen to agree with every one of knoxploration's post. People (at least in this thread) were jumping to too many conclusions and getting excited, unnecessarily. knoxploration has continuously pointed out that more information/proof was need. There are always two sides to a story. His reputation is not in jeopardy of being damaged just because his voice was one of reason during a time when everyone else blindly jumped on that bandwagon.

By the way, of all the people who had concerns about their RMAs being returned in a similar fashion as that of the OP, very few (if any) of those concerns were founded.
[Eee Pad Transformer General] Rumbleweed:
Just received my dock back from Grapevine TX. and No damage or other negatives. Returned in original box with Dummy SD card and got bock in original box ( dock in plastic) with SD card. Nice job. Testing battery drain now.

4 days out (UPS from east Coast)

3 days in repair (over weekend)

4 days back ( fedex)
[Eee Pad Transformer General] brando56894:
I just got my tablet back from the Texas repair center and they sent me back the same one, but it still came back they way I sent this. Sorry if you already mentioned it, but which repair center did you send it to?
[Eee Pad Transformer General] Tubular:
Are you just ignoring the numerous people who are reporting scratches, dents and other assorted damages? Someone in this thread reported that their bezel was not fully snapped together and exhibiting a similar or same bend where the charging port goes. The number of people exhibiting damages on their RMA service is unacceptable. RMA service damage is completely unacceptable and isn't even weighted the same as RMA success, it's weighted far higher than success is. Even fifty successes aren't worth the same as twenty five failures. A successful RMA program shouldn't be running into this much damage when customers send their items in. It shouldn't even be close to this.

If you agree with him fully you're both wrong. Face it, damage is occurring at the service centers and it isn't shipping damage. Even if it was shipping damage, who's responsible for that? Asus. It counts as RMA damage if they can't get it back to you without it becoming damaged. After all, you as a customer had to pay the shipping price and assume the lion's share of the risk sending it

to

them, they must now assume their share of the risk sending it back whether it's lost, stolen or damaged. It's in their e-mail disclaimer.

Of course damage isn't occurring on every single item but you're delusional or willfully ignorant if you think this is "very few."
[Eee Pad Transformer General] Beards:
Where exactly did you purchase the Dock from?

If you are not getting any joy with Asus I would go straight back to whom you purchased it from and get them to sort it out pronto.

UK buyers are covered by differing laws. Initially it is the sellers responsibility to sort out any issues.
[Eee Pad Transformer General] richB7:
Got my dock back from Grapevine yesterday. The problem with the unit not paying attention to the wake setting is resolved and there is not a single blemish.
[Eee Pad Transformer General] fonix232:
After looking through the images, I came to a conclusion.

Knoxploration, and the others who said it was impact damage, were partially right. It IS impact damage, but not the way they think about it. While normal impacts (dropping the item, hitting it into a wall, corner, table edge, anything) affect areas of the surface, OP's item's dent is clearly caused by a point-impact (like, a screwdriver hit in by a hammer). Others' damages seems to be very similar, like, the last guy's photo shows if it was hit in by a big-head screwdriver, and others have breaks, holes and other damage caused by prying open the device - and here I assume they did not damage it, as legally none of the RMAs can repair a device that has a clearly user caused damage, that voids warranty, without informing the customer about the possible solutions, price, etc.
[Eee Pad Transformer General] Beards:
Exactly my logic.... Clearly the fault on all accounts lays with Asus.

The fact they returned it in such a manner is proof they 'must' have made some sort of repair otherwise as you say they would not have repaired the dock with physical defects.
[Eee Pad Transformer General] Underwater Mike:
I was just about to post the same thing. If, in fact, they

are

repairing units with preexisting damage, then they're violating their own policies. Either way, responsibility for remediation lies with Asus.
[Eee Pad Transformer General] sbirsen:
Exactly. That`s why Asus asked for my dock back, via a new RMA number, after I complained when it came back from Czech Republic fixed, but with 2 small dents/chips. I sent them pics pre&post repair, showing that the damage was caused while they had my dock.

It`s now on its way back to Asus again, free of charge again. I`ll see what they will do now, since the wake up issue was fixed.

It would have cost them less just to give me a new dock...
[Eee Pad Transformer General] Spakka:
Just so you know, in the UK you can ask for a new one if they try to repair it but fail or cause damage during the repair, the problem is that Asus' own employees break the law by giving false information about the law.

So basically if Asus botches a repair go the the retailer and formally request a replacement (registered letter to their head office etc). Legally they have to provide one within 14 days. Also if it's within 3 months of you buying it you can also request a full refund.

(all this will only apply to the UK)
[Eee Pad Transformer General] sbirsen:
Cheers, I didn't know that.

I don't really understand what they are planning to do with the dock and the damage anyway. All they can basically do is to change the outer case where the chip(s) are, or give ma a new (probably refurbished dock). Wouldn't it be easier for them to give me a new one straight away, without asking for it back first ?

I mean, DHL to Cezch and back surely must cost more than £50...

Anyway, still I am mostly positive about Asus, I like their products & the quality, they've been responsive with HC releases, they try to communicate with customers etc. I think they just were a bit unprepared with all the recall process, parts not being available, and the repair quality. But they seem to be trying hard to sort these issues out, and there aren't many companies out there who give me this 'looked-after' feeling at the moment, so I'll maintain a positive outlook for now. Unless the dock comes back with more damage... :)
[Eee Pad Transformer General] Spakka:
I was fine with them, and was understanding.

Until their escalation person started contacting me. Wouldn't call, only email, noone would give me the details to call them. Generally unhelpful,deceptive and lied.

Also they're delaying the repair of their failed repair again for 'spare parts' - If they can't be bothered to keep their repair centre stocked up with needed parts I have no time for them.

2 of my friends have bought iPads instead of transformer on my advice becuase of this (and I hate apple).

Franky compared to say... My experience with Sony asus' customer support is a steaming pile of...

As such I'm accepting a new replacement - I don't trust their refurbished now, or a full refund... Or I'm going to the county court on the governments advice.
[Eee Pad Transformer General] mjcoss:
Got mine back from it's trip to Texas. Luckily, since I don't have any pre ship pictures, it came back undamaged. No scratches, dents or other blemishes. I shipped it in the original box, inside another box. It came back the same way with quite a bit more padding than I had used.

The only down side is that while the unit now passes the "Not waking on keyboard press" test, the drain seems to be worse, not better. I fully charged it, disconnected it from the charger, and then pressed the power button to put it to sleep. 24 hours latter, the dock is at 3%, and the tablet is at 97%. CPU spy shows that it is going into deep sleep but it isn't staying there. Something is clearly waking up and draining the battery.

The battery summary page is weird in that it now always shows no history during the time the tablet is sleeping, and seems to "restart" when it's opened. And finally the dual battery app isn't showing a graph for the dock charge, although it clearly sees the dock.

Doesn't seem to be "fixed" at all. I'm sure it's probably just an issue of apps and/or settings but I wasn't really planning on rooting it, and that seems to be the only way to real get at the "root" of the problem :)
[Eee Pad Transformer General] rpavich:
I am happy to report that after sending my dock and TF for service (waking issue on dock and the speaker issue on the TF) both came back just fine. The dock has a slight issue in that the charging port is "slightly" bent...not hardly worth talking about and the TF is in perfect condition.

The wake/sleep issue is 100% fixed...

very nice!
[Eee Pad Transformer General] josephislee:
Mine arrived a day early and was sparkling clean, no damage/scratches anything whatsoever.
[Eee Pad Transformer General] funks:
Wow - they damaged my dock repairing it. Sent it back to them to get their screw up fixed and the status page is now telling me it's my fault (after they received it the second time - with the obvious damage in it)

WTF - "Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
[Eee Pad Transformer General] goodintentions:
This is a classic example of the repair guy covering himself. You have to understand. You mess up, things can get repaired. He messes up, he looses his job. That's why people are encountering these problems.
[Eee Pad Transformer General] CopyCat73:
If anyone's still interested, I thought it was fair to let everyone know how my situation turned out. I added the info to my first post.
[Eee Pad Transformer General] thepatman:
Careful now - never THREATEN to use social media if you are unhappy with the service you receive. Reason being is that you will promptly be transferred over to the Legal department for attempted blackmail and possibly extortion.

If you don't get the answer you want, just say "OK, goodbye". THEN go and hammer the hell out of them on Twitter or G+ or whatever it is the kids use these days. Just don't threaten to do so beforehand is all.

Cheers

PatMan
[Eee Pad Transformer General] Tubular:
Legally this might be true I think. But if they were to do this it would be suicide for their reputation once it hits the net that they accused someone of blackmail and extortion because someone "blackmailed" a fix out of their shoddy product. Blackmailing for money for no reason other than greed is one thing, threatening to take your story to the outlets because ou couldn't deliver a product that wasn't shoddy is another.

I don't think they would dare try. They know the consequences if they do. Rather than attempt to get back at someone for "blackmail and extortion" they would be better off remedying the customers problem.
[Eee Pad Transformer General] chatch15117:
The sad thing is asus has the upper hand here. get the BBB involved.
[Eee Pad Transformer General] AcIdC0R3:
They can't make that stick. You can threaten to publicly humiliate them till your face is blue and the most that could possibly happen is getting sued for slandering against the company. There is no definitive way for them to prove that it was you on the other end of the phone and if it ever made it to a court of law that once you reach the courtroom and you deny everything then nothing can be done. Of course most companies will hang up on you when you make idle threats so your just wasting hot air by doing it.

Your right though. Just casually disconnect with them and then go to Facebook or Twitter and make your claim there where everyone is watching. For them not to help would be them sticking it to themselves.
[Galaxy S II Q&A, Help & Troubleshooting] andoridkiller:
What is the latest Firmware on S2 UK? I have 2.3.3 KE7, but I heard 2.3.4 is out?

Lastly, I was wondering, when I add my hotmail account on the samsung hub, does it update straight away, as the smallest update I can do is 1 day. Is there a way to fix this?

Thanks
[Galaxy S II Q&A, Help & Troubleshooting] andoridkiller:
Just htought Id bump this htread. Thanks. Jsut need help with this hotmail thing.
[Galaxy S II Q&A, Help & Troubleshooting] Archer:
This may not suit you, but you can get your gmail account to pick up your hotmail emails, and they'll then show in your gmail inbox. If you want to try it, you need to add the account via a browser - you can't do it from the gmail app. I have 4 email accounts all picked up by gmail, so I now only use the gmail app for email and it gets everything.
[Galaxy S II Q&A, Help & Troubleshooting] andoridkiller:
Thanks, the best option I have so far, coming from wp7 e-mail experience is pants. But thanks.
[Galaxy S II Q&A, Help & Troubleshooting] emeng82:
I didn't have time to unlock my SC02C in a docomo shop, and left Japan. Is there any way to unlock this device? Unless I have no phone to use before I return to Japan. Please Help!

Thanks in advance!
[Galaxy S II Q&A, Help & Troubleshooting] tianqi:
Same problem here
[Galaxy S II Q&A, Help & Troubleshooting] kryz_ann:
i also waiting for z3x to support this unit
[Galaxy S II Q&A, Help & Troubleshooting] emeng82:
So there's no solution for unlock of SC02C? Can anyone predict how long it will take to solve this?
[Verizon Droid Charge] ¿GotJazz?:
Something very weird just started happening with my SamChg.

When I am a few minutes into a phone call (about 3 - 4 minutes), all audio drops out on both sides of the call. The call is still connected, but neither side hears anything anymore.

I did a factory reset on the phone, but it didn't make a difference.

What can be causing this? If I can't use my smartphone as a phone, I'm screwed!
[Verizon Droid Charge] chiahead52:
are you running any special ROM or anything because its happening to me as well
[Verizon Droid Charge] daemond89:
I have been having the same problem for almost a month now. I was rooted when this started happening. I went back stock still happened. New 4g card still happened. Another phone still happened. I have been getting the runaround from verizon the whole time they have no clue what is going on.

On a side note asked a friend that works at a little vzw store if they have seen this problem and sure enough she had. She told me that they had a customer go through 4 phones and she started making calls and was told by Customer Support that it was a known thing and there was a software update coming out for that.

After hearing this I called good ole *611 yet again and they were clueless and said they knew nothing about it. *sigh*
[Verizon Droid Charge] Yorto:
What rom ???
[Verizon Droid Charge] daemond89:
Umm can't even remember now was a month ago LOL. But my 2nd phone I didn't put one app on or anything left it bone stock and still had the same problem. Same as the customer my friend had they would mess up right out of the box.
[Verizon Droid Charge] chiahead52:
probably weak antenna
[Verizon Droid Charge] daemond89:
no you don't lose signal call keeps running you lose Audio.
[Verizon Droid Charge] ¿GotJazz?:
Yes, I am running a custom ROM, but it's basically a stock rooted & voodoo'd EE4 ROM (by danalo1979, I think). It's got all the yucky poo-brown colors and all the bloatware.
[Verizon Droid Charge] KarateExplosion6:
Same issue here. I'm running completely stock right now, non-rooted. Sometimes the audio will drop at the onset of placing a call (I won't even hear ringing) and sometimes it will happen a few minutes into a call. Other parties do say they can hear me though.

Personally, I've noticed that this problem only happens when I am also connected to a Wireless Network. If I'm running 4G/3G, sometimes I hear echos of my voice, but the audio won't drop out.

Weird, but glad to know others are having this issue and that VZW is aware it's happening.

What should we do? Personally, I'd like to wait for the SG2 to arrive before I start complaining. My plan would be to basically flip out explaining that I need my phone to work like a phone, etc. Then flip out that I paid for 4G and my decision was battery based (so I don't get stuck with a Thunderbolt). I bet I could talk my way into a new SG2 over this... Just saying.
[Verizon Droid Charge] daemond89:
Well they do not tell me they know what is wrong they tell me they have no clue. I even explained to them somebody there does know as they have explained the issue to someone else that has had the problem but I still get they you just need another phone speel.
[Verizon Droid Charge] kvswim:
I don't have this problem :D watch as soon as I try to make a call the audio drops...

Sent from my Droid Charge running GummyFroyo 1.9.1
[Verizon Droid Charge] blarrick:
same, don't have this problem but i probably just jinxed it.
[Verizon Droid Charge] Edvard_Greig:
I've had this happen a couple times too...hard to pinpoint consistency. The other thing I've encountered more than once, is that my mic seems to go off mid-conversation, e.g. I can still hear the person on the other end very clearly, but they can't hear me. Anyone else experience this?
[Verizon Droid Charge] duuurp:
I've experienced that. But I'm not so sure I'm not just covering the mic with my finger.
[Verizon Droid Charge] Edvard_Greig:
I was on nluetooth, with the phone in the cupholder... Don't think my finger was involved.
[Verizon Droid Charge] daemond89:
Well 2nd Fru and as I told them it would. It does the same thing. Bone stock. *sigh*
[Verizon Droid Charge] ¿GotJazz?:
One thing that seems odd to me is that I seem to see this problem more when calling another mobile phone vs. a landline.

Maybe it's just my imagination, but I always see problems when calling my wife's mobile phone. Last night, I called a landline for over an hour without any problem.

:confused: