yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G2x] jrwingate6:
Yes, the manufacture is ultimately responsible for the warranty but it is up to your providor to be the middle man and exchange the phone for you. They then send the defective phone back to the manufacture to be fixed, replaced or reimbursed.

It is up to the company you purchased the phone from to replace the phone. I didn't buy a phone from LG. I gave my money to T-Mobile who purchased the phone from LG. If I purchase the phone through Amazon then I would contact them for a replacement. If I buy a phone from a middle man than I expect that middle man to fulfill their end of the deal by making sure the device they sold me is not defective and can be used as advertised.

Its a very simple concept for anyone to understand. I know this to be the case since T-Mobile, the middle man exchanges multiple phones every single day.
[T-Mobile LG G2x] Spyvie:
If you purchase a product from Best Buy or Walmart, and that product fails after the retailer's return policy has expired you are almost certainly responsible for contacting the manufacturer yourself. Most retailers have 30 day or even 14 day return policies depending on the product.

Arguing with you is like shooting fish in a barrel... you haven't made a valid point yet!
[T-Mobile LG G2x] FatalityBoyZahy:
My replacement just came in about an hour ago with Gingerbread pre-installed. The model number is LG-P999DW. (Checked LG Updated), so it is NOT a refurb!
[T-Mobile LG G2x] ktmrockstar:
Dude this is EXACTLY what's happened to me. I've had 4 exchanges and the caller rep said very matter of factly 'Sorry, we can no longer offer you a G2x exchange. Either keep the G2x you have or we'll send you out a comparable phone, the G2.' I got into explaining how that decision doesn't make any sense since I'm holding up my end of the deal by paying my bill...blah, blah, blah. And he said 'The device I'm told I can offer you today is the G2.' By some of the responses, I guess I'll just keep calling in until someone breaks down. I would LOVE to get $$ toward a Hercules, but it sounds like that's the good fortune of who you talk to.
[T-Mobile LG G2x] jrwingate6:
Best Buy and Wal-Mart provide you merchandice but not a service. You don't pay them a monthly fee to lease a product from them. If you sign a contract and purchase a phone for the subsidized price, you are pretty much leasing the phone.

T-Mobile has been exchanging devices with the first year since I can remember. Hell, they exchanged 5 G2X's for me and 3 Sensations within the past 4 months. You can provide a service for one of your customers and not the next. An attorney would eat this alive in a court of law. By their POLICY they need to provide you with a working replacement or exchange your device for another comparable one of equal or lesser value. They CANT just tell you to suck it up and keep paying them monthly for something that doesn't work.

I don't understand why you can't comprehend this. Instead you want to compare Best Buy to a mobile service providor which is apples and oranges. Last time I checked. You don't enter into a contract or pay a monthly fee for a service to Best Buy.

Get off Tmobiles nuts and realize your wrong.
[T-Mobile LG G2x] sandiegopaneraiguy:
Very interesting discussion...

I can tell you in no uncertain terms that ultimately LG is responsible for the product. The argument that you "Bought" the phone from T-Mobile, or you "leased" the product from T-Mobile is invalid. Your warranty is with LG.

We were all allowed 14 or 30 days to return the phone. Of course most of us held out for the "update/fix" until it was too late to return.

THIS is why I worked to find another remedy to the situation and ultimately had the class action law suit filed.

For any of you wanting further information about the CAL, contact my attorney directly.

http://www.doylelowther.com/class-action-against-lg-electronics-p999g2x/
[T-Mobile LG G2x] KeithLM:
I've exchanged two so far, and had no problems with either exchange when doing it over the phone. In both cases my primary complaint was that the GPS was pretty much completely useless. In addition I told them about random lock-ups, reboots, etc. Both times I got a new phone sent out and they credited (rather than just waived) the $20 fee. First time it was overnighted, the second time it took a few days.

Both times were easy and didn't require escalation. I told them both that I had tried various things to get GPS working and nothing helped. In my various conversations with T-Mobile reps at the stores and on the phone in recent months it has come up that I'm a long-time customer, I think 7 years now, and perhaps that helps in getting better support.
[T-Mobile LG G2x] jrwingate6:
If this is in fact the case. Why does tmobile still continue to replace other phones and offer equal replacements after some has exchanged their phone 3 times. If T-Mobile doesn't want to replace his or anyone else's G2X, they have to offer them a replacement phone. I know this because they gave me a free Sensation as a replacement.
[T-Mobile LG G2x] chrisdepew:
Go to a store. I walked in and told them that I never received the OTA and I wasn't going to use the LG update tool because I had to get a replacement after it locked up my other one.

The guy got on his cell phone called a LG local Rep and he said he was sending me a replacement, brand new, with gingerbread.
[T-Mobile LG G2x] sandiegopaneraiguy:
I have a very simple explanation for this... And have discussed it at length with the attorneys handling the case and communicating with LG and their attorneys directly.

T-Mobile has a large supply of these phones right now. Once they are sold/distributed they are not held in T-Mobiles inventory any longer. Once they are sold, given as exchanges, and even returned... they have been paid for them (or will be paid by LG for them).

Phones that are returned to T-Mobile are bought back by LG. SO, once they have gone "out the door" at T-Mobile, they have been or will be compensated.

SO, it makes sense that T-Mobile wants to get rid of as many of them as possible.

I think we can also all agree that there is NO set company policy. It depends entirely on who you talk to, chat with, deal with, etc. Some people might do an exchange where others may not.

Sure, it makes sense that they take back your G2X and give you a sensation. They are not really giving you anything. LG will buy back the G2x and you are still stuck in a 2 year contract, only with a phone that they expect will have no issues.
[T-Mobile LG G2x] jrwingate6:
They might deny you an exchange for the same device if you keep having the same problems or you are exchanging it for a known problem but they have to provide to with another phone to use there service for which you paid for. As long as its within the first year of purchase. They should be able to send the phone back to the manufacture to be repaired. In the 8 years I've been a T-Mobile customer, I have never been denied an exchange or replacement device. Like I said before. If the problems with the phone are not your fault, they have to and ALWAYS have replaced the device or offer a comparable device in order to keep using their service in which your in contract with. I understand that there is a 1 year manufacturers warranty but T-Mobile is responsible for getting refunded from the manufacture and is responsible for sending them the faulty devices to fix. Once they are fixed, they get went out as refurbed phones. Can you imagine if they told all of their customers to contact the manufacture for a replacement? They wouldn't be in service. No providor does this and they are all the middle man in which we purchase a service from. It really is a simple concept since we all already know that mobile provisoes have been handling these exchanges for over a decade. Now all of a sudden the G2X comes along and it changes everything? Nope, I dont think so.

To the OP. If they don't want to give you a replacement G2X then you need to demand a comparable replacement and if they still sat no, ask them for their name and sequence number. Then ask to speak to a manager. I garonte that piece of **** will change their tone and give you what you want. There is no reason whatsoever, some customers vet treated differently. If someone with the same problem gets a replacement G2X then you have to do it for everybody. If you don't, its called DISCRIMINATION!
[T-Mobile LG G2x] tombaker1:
Perhaps if you had not rooted your phone you would have not experience the problems you are concerned about. If as you complaint says every phone is defective, there would be no users enjoying their phones at all. So you have a very small subset of users, who are posting on message board where it is common to root phones and replace the entire ROM with customized sets.

Once you rooted your phone you pretty much ended the likelihood your complaint has merit.

Your complaint implies that all users were locked into there phones, and they could not get a different phone.

Your complaint sites message boards, which start rumors, which then are repeated by TMOnews, which then goes back to the message boards in a huge circular mess.

No consumers were ever dealing with LG in these T-Mobile branded phones. Much of the complaints you cite have nothing to do with LG, they are complaints about T-Mobile. For example complaints on the LG forums about T-Mobile not giving a replacement that was a sealed unit.

You overstate the problems with the screen implying that the phones are unusable with the screen defect. You then say that you would have not bought the phone if you were aware of the screen defect. YOU say you kept the phone hoping for a software fix, however the software would have never fixed you concerns about the screen. Thus you have no explanation if you complaint if truthful, why you kept the phone past the 30 days.

You assert that all the phones are defective, when you are quite aware that is not the case at all.

You assert that LG has continued to sell the phones, when you are fully aware that T-Mobile is the vendor, and with whom you are complaining would not accept the return.

You lawyers and you assert that there are 10s of thousands of complaints. Which are numbers you pulled out of you collective asses.

Since you canceled your service with T-Mobile your damages are pretty small even if you use crazy estimates. You could have easily handled this in small claims court.

You were at all times a customer of T-Mobile with whom you agreed upon methods of mediation. All your business dealings were with T-Mobile, including warranty and service calls. However instead of suing them, you go after the T-Mobiles supplier, implying that you were dealing with them.

You never made ANY payments to LG, yet you are demanding damages based on them. Very novel.

As you assert the problems were necessarily part of the operating system, however you don't include Google in your lawsuit.

Heck the holes in case are silly stupid.
[T-Mobile LG G2x] tombaker1:
Quoting the attorney's basis for the lawsuit. "Plaintiffs also contend in the complaint that LG failed to abide by the terms of its express and implied warranties, by refusing to recall, repair or replace all LG phones or any of their defective parts."

How do you figure the refused to replace the phones, when you did, and you know that others did. You cite examples of people complaining the phones were refurbished, which you now claim is not a "repair" Notice it says "OR" how do you figure replacements were not offered. Oh wait you need a phantom bleed to do that.

I like it when you attribute your actions as those that everyone has done. Way to influence the pool. You are also well aware that replacements phone and changes to other phones (Sensation) are occurring after the 30 days.

For someone like yourself that wanted and has change carriers, its pretty obvious not no phone on the T-Mobile system would ever be "not defective"

When you signed a contract saying you had a full 30 days to return the phone and the service, what did you think you were doing? When you went past the 30 days, having never confirmed that you were in any way changing the terms of you contract, what did you think you were doing?
[T-Mobile LG G2x] sandiegopaneraiguy:
Tom, your a very interesting guy... You seem to have spent a considerable amount of time on these posts and the PM's you have sent me.

I would love to discuss this with you further, but think its better to let the attorneys handle it. They seem to be doing a good job so far!!!

LG seems to think its a valid enough claim, as they are working to resolve the suit amicably with the attorneys handling the suit.
[T-Mobile LG G2x] tombaker1:
One question, if you would not mind. You rooted your G2x correct? Just like the EVO 3D and the rest.

I guess 3 questions....did you bother to tell your attorney's you rooted it, are you willing to testify you did not root it?

You are representative of the class, and you were modifing the software, just like your EVO 3D, which makes your claim a little different than your complaint reads.
[T-Mobile LG G2x] sandiegopaneraiguy:
Yes, the attorney is aware that the phone was rooted at one point. If you recall, there was a time when we thought that rooting and installing custom ROMs would fix the problem. I would not under any circumstances perjure myself, thanks for asking though!

The issues with my G2x were present and documented by T-Mobile prior to being rooted. The issues with the first phone were present AFTER the phone was rooted. The issues were present AFTER it was returned to an un-rooted state.

The issues were present on the second phone which was NEVER rooted. It was returned to T-Mobile after a T-Mobile employee verified and documented the issues. I have documentation from T-Mobile stating that the replacement phone had the issues (and presented themselves IN the store IN FRONT OF a T-Mobile employee).

You are absolutely correct, I have rooted each and every Android phone I have owned (with the exception of the replacement G2x that I only had for a few hours)(the Evo 3D is the 6th Android based phone I have owned) and NONE of them had/have similar issues. I think that I even unlocked the Motorola phones that I had, jailbroke the I-Phones Ive owned, etc. NONE of them ever had any issues.
[T-Mobile LG G2x] jsapp:
Similar situation with me. My G2x was great for a couple months, but then started with the rebooting and freezing. On top of that, my phone drops connection a lot at home, and after the update when I had wifi calling on, my Wifi would constantly disconnect and reconnect, not to mention the battery overheating to 120 degrees.

The first 3 people refused anything, saying they were all bad and wouldn't fix the issue. I asked if that was true, wasn't it a bit unethical to still be selling the phone. I was then told that they don't all have the problem, but just a higher percentage than normal. I asked if they weren't all bad, why couldn't my faulty one be exchanged. I almost felt bad for the CSR, knowing they have to say what they are told, and can get in a lot of trouble for saying something they aren't allowed.

Finally the tech support person agreed to try a swap based on the wifi issue with wifi calling. Funny thing is that I was told to erase any pictures and music from the phones storage. And needing free memory. I told them that was wrong, as I work with embedded software and that doesn't happen. I was told it did. I then mentioned the area that stores pictures and such was a FAT file system, not Linux like memory that has the system files, and therefore it can't affect the other. They then said that they didn't know but that is what LG told them.

Needless to say, if my replacement still has issues, I will be filing a report to the BBB and going to, I hate to think it, but Sprint. I can't believe they claim that all of the phones are defective (they blame software), can't give a date for a fix, and refuse to help their customers, but most of all, are still selling a phone they themselves said is defective.

What really sucks is that I have been with T-Mobile for about 7 years and never have had an unpleasant experience.
[T-Mobile LG G2x] fabricatedhero:
Well i veiw this as a need for a cell phone lemon law just like vehicles.

They have to prove your modification caused another part to malfunction and that's why the warranty for that part is voided.

I know this to most is an apple, orange comparison but it's true. The fact is LG sold us hardware with their specifically modified software for the device. So they are responsible.

Tmo is responsible because they are the people you bought the device from so it's their job to keep their customer happy and to go back to the manufacturer and tell them to fix it or you won't do business with them again. If that's the case then the middle man has to suck up the losses to keep their customer happy and have better judgment on business partners that won't screw them in the future and to insure they comply with due diligence for their customers.

Now that's true business ethics and business practices.
[T-Mobile LG G2x] tombaker1:
"The issues"

documented by T-Mobile was the screen?

Or where you able to replicate some sort of other error?

I presume you did a full factory restore in front of T-Mobile, and then displayed the issues.

Calling the IPS screen a defect is stretching it, as you are really talking about an aspect of the technology. As well documented on a thread that I started, the screen bleed issue as being anything but trivial, is not supported.

I you buy a car, and the side view mirror is causing too much sound IMO when driving on the freeway....returning it for another car of the same make and manufacturer....is not going to solve anything. This is the screen issue, with technology noobs becoming convinced that tiny artifacts from a back-light are a defect of massive proportions.
[T-Mobile LG G2x] jrwingate6:
To say IPS glow is part of the technology can be proved incorrect by the worst attorney in the world. He would just have present a iPhone 4 at trial. Somehow LG got around the IPS glow when making the iPhone 4 display but they couldn't duplicate it on their own phone?

Some of this is correct however. IPS and LCD glow on TV's/Monitors is usually seen on the cheaper units. I have a LG 22 inch LED TV in my kitchen which I only paid about $200 for and the screen bleed is noticeable. However, I have a Samsung 55 in 9000 Series LED in my basement and a Samsung 46 in 7000 Series LED in my living room both of which are side lit LED panels. I can crank the backlight to 100% in a completely dark room and will not see any screen bleed whatsoever.

It can be done and to say screen bleed is part of the technology is just an excuse. Screen bleed is usually only scene on the cheaper displays.
[T-Mobile LG G2x] mysterioustko:
Just curious....you wouldn't happen to work for LG would you? Just wondering since you recently joined and almost all of your posts have been rabidly defending the G2X. ;)
[T-Mobile LG G2x] jrwingate6:
He doesn't work for LG. He's just one of those who don't like people talking bad about his phone. He thinks everyone should think the G2X is currently the best phone available just like he does. You cant knock the guy though. He is just defending is long term investment.
[T-Mobile LG G2x] sandiegopaneraiguy:
Tom, you really seem to be obsessing over the screen issue (or in your humble opinion "lack of issue". The issue I am discussing is the restarting and/or shutting down issue.

Your presumption is correct. On the 4th day that I owned the original G2x it was taken back to the T-Mo store it had been bought from. The T-Mo employee suggested a factory reset. Given the fact I had entered all 9 email accounts, installed all Market App's and set it up the way I wanted it, I was reluctant. But it was his honest opinion this would fix the restarting and shutdown issues.

So I let HIM do a factory reset. Within 5 minutes of entering the Google account information and while the Market was re-installing the Market app's, the phone restarted all by itself while sitting on the counter.

Remember, at this point the phone could not have possibly been rooted. Root access was not gained until the second or third week I had the phone.
[T-Mobile LG G2x] tombaker1:
1. IPS glow: see this http://www.youtube.com/watch?v=-eA2IjlotJU

other vids to the side are good also. There are more than several variants of IPS technology, with some glow being white, others being purple. Some Hitachi screen had very little, but those were used in Eizo and Lacie monitors (very big bucks)

2. Your Samsung has localized and microprocessor controlled backlighting. On black image, the electronics are actually powering down the LED backlighting. "The Samsung LED 7000 Series Smart TV has a proprietary algorithm that adjusts brightness and contrast in select parts of the screen based on the image being displayed. " Your 9000 also has backlight localized dimming, in the edge lighted variety.

More importantly its S-PVA, not H-IPS, looking for white glow on a PVA screen is not going to happen. PVA has better blacks. AMOLED+ has even better blacks.

3. You say screen bleed is dependent on if the panel is "cheap" or not. Thus you are agreeing that its presence does not make a panel defective beyond use. You are just wanting a different level of performance on a specific measure. Screen quality is measured on many levels. IPS has the best color, period.
[T-Mobile LG G2x] tombaker1:
I have nothing to do with LG or T-Mobile, beyond service and the G2x. I have always been more interested in hardware, vs software.

I am very aware that psychologically if tell someone that a defect that will gravely effect them, that they will search for it, and see it where it would never effect them.

Timing more than anything put the G2x in my hands, which is why I find out about what is in my hands, here.
[T-Mobile LG G2x] jrwingate6:
To say IPS panels have the best color PERIOD is nothing but personal opinion. I happen to think Super AMOLED displays have the best color because my eyes love the bright vivid colors. The technology you speak of on my Samsung TV's is present. However I have that option disabled due to it affecting picture quality in faster moving scenes. LG scimped on the IPS panel in the G2X just like HTC scimped on one of their panels in the Sensation.
[T-Mobile LG G2x] tombaker1:
90%+ of Professionals with color critical applications are using IPS panels. At angles: glow can look like bleed on IPS. PVA panels like yours, do not have IPS artifacts.

Plenty of info here http://www.tftcentral.co.uk/articles/ips_technologies.htm