[Captivate General] b-eock:
I love to talk to the Reps from Carriers! They are so dumb IMO, no offense to any of them, they just don't always give the right answers to my ?'s.

EXAMPLE-

Chat InformationPlease wait for a chat representative to respond.

Chat InformationAll representatives are currently assisting other customers. At this time, our average wait is 2 minutes and you are # 7 Thank you for your patience. A representative will be with you shortly.

Chat InformationAll representatives are currently assisting other customers. At this time, our average wait is 1 minutes and you are # 5 Thank you for your patience. A representative will be with you shortly.

Chat InformationAll representatives are currently assisting other customers. At this time, our average wait is 0 minutes and you are # 2 Thank you for your patience. A representative will be with you shortly.

Chat InformationWelcome to AT&T Chat. My name is 'Janae Daniels' and I’ll be happy to assist you today.

Janae Daniels: I will be more than happy to check into the Samsung Captivate and the 4G services for you.

Janae Daniels: For further assistance I will need to access your account. Please send all four pieces of the following information for security purposes and account verification: (1) The 10 digit number(s) that you are chatting in about. (2) Your full name. (3) The account holder's full name. (4) The last 4 digits of your/the account holder's Social Security number or Account Security code.

(DELETED FOR SECURITY PURPOSES :D )

Janae Daniels: Thank you for verifying your account today. Please allow me up to 3 minutes to locate and access your account.

Janae Daniels: Thank you for waiting Mr. Brock.

Janae Daniels: I am showing that the Captivate is a 3G device that will be able to use 3 G but not 4G. Samsung does have a new 4G device now called the Infuse 4G.

Braxton Brock: I have noticed that phone, and I have to say all it is, is a Captivate with a bigger screen and Overclocked Processor! I have 2 more questions.

Janae Daniels: Go ahead with your questions Mr. Brock.

Braxton Brock: When will AT&T get on par with Verizon for Data speeds? When will you get new HTC devices?

Janae Daniels: I am checking on both your data speed question and your HTC device questions at this time Mr. Brock. Please allow me 1-3 minutes to research this for you.

Braxton Brock: OK

Janae Daniels: Thank you for waiting Mr. Brock. I am showing that you will need to contact HTC about product release dates and I am looking for the information about your data speeds questions.

Braxton Brock: ok

Janae Daniels: The information that has been released about our data is the following Mr. Brock:

Janae Daniels: One key difference is that AT&T offers superior fallback from 4G LTE with our 4G HSPA+ with enhanced backhaul technology. As the only major wireless carrier in the U.S. to offer two layers of 4G technologies, AT&T 4G LTE device owners will experience fast 4G speeds even when outside of 4G LTE coverage areas where they fall back to HSPA+ with enhanced backhaul. One of our main competitors still uses EV-DO for fallback, which speeds are substantially slower than 4G HSPA+ with enhanced backhaul.

Janae Daniels: While not an industry term, this refers to AT&T's unique 4G fallback, which unlike our competitors, doesn't cut your broadband speeds so much as to cause feeling of wireless "whiplash." Verizon, for instance, has a fallback to EV-DO with stated speeds of 600KB's - 1.4Mbps, which is a very abrupt slowdown from LTE. AT&T's fallback to HSPA+ network with enhanced backhaul offers much faster speeds, with typical range up to 6.0Mbps, so the change between LTE and HSPA+ with enhanced backhaul is less noticeable.

Braxton Brock: AT&T doesn't have LTE from what i hear.

Janae Daniels: We'll have five cities launching LTE service this summer with approximately 15 in total by the end of 2011. The first five are Atlanta, Chicago, Dallas, Houston, and San Antonio.

Braxton Brock: And data lately has been rather slow.

Janae Daniels: This may be due to the updating of the towers in the Dallas area for the LTE launch Mr. Brock.

Braxton Brock: Ok, well thank you for your time and answers.

Janae Daniels: Now that you have information about the Captivate, how to contact HTC, and about our LTE launch, may I assist you with any other questions, concerns, or issues at this time?

Braxton Brock: Nope, I'm now totally informed! thanks

Janae Daniels: You are so welcome Mr. Brock.

Janae Daniels: I appreciate your business with us here at AT&T. Thank you also for visiting the AT&T Live Support Chat. It has been my pleasure to assist you today. Please click the close button to end your chat session. A satisfaction survey will automatically appear to be filled out. Thank you for choosing AT&T as your wireless carrier. Have a wonderful evening.

Janae Daniels: To have questions about your service answered at your convenience, you can visit our Answer Center at http://www.wireless.att.com/answer-center . Simply type in your question to get fast, accurate answer.

Chat InformationChat session has been terminated by the chat representative.

What do you think of this?

I find it hilarious, and all the other Reps that answer like this!:D:D