yashsingh1/xdaforums huggingface dataset:
[Nexus One Q&A, Help & Troubleshooting] ravindran_eee:
Thanks for all the comments.. Looks like it was a battery issue. I got my replacement battery yesterday. It's around 20 hours and the phone is running solid. Keeping my fingers crossed! I hope this is all for this issue...
[EVO Shift 4G General] Yay 4 Juggs:
so i installed loquendo tts susan to the wifes shift then installed copilot but for some reason it's not selectable in the voice options...i have i set to be the default engine in device settings...also have it set to use my settings by default...but no option appears for tts like it says on my evo *eng-usa...am i missing something?
[EVO Shift 4G General] frogman74:
I use Svox on mine and it works just fine,

I use the Uk one so I have to pick the UK setting in the language settings.
[Android Software Development] a.n:
I'm totally lost right now after trying so many different ways to create a custom progress bar. I'm shooting for something like Catch Notes', it's a perfect example.

Right now, my Action Bar is calling a generic progress bar layout and that works fine. I've attached a picture of what I'm looking for to help even more.

switch (item.getItemId()) {
case R.id.refresh: //Obviously, this is my refresh Action Bar icon.
item.setActionView(R.layout.progress);
return true;

<?xml version="1.0" encoding="utf-8"?>
<LinearLayout
xmlns:android="http://schemas.android.com/apk/res/android"
android:orientation="vertical"
android:layout_width="match_parent"
android:layout_height="match_parent">

<ProgressBar android:id="@+id/progress"
style="?android:attr/progressBarStyleSmall"
android:layout_width="wrap_content"
android:layout_height="wrap_content">
</ProgressBar>

</LinearLayout>
[Android Software Development] killersnowman:
http://developer.android.com/reference/android/widget/ProgressBar.html

one second...

i just noticed you are already setting your own style

style="?android:attr/progressBarStyleSmall"

can you post your progressBarStyleSmall.xml and other relevant drawables, layer-lists, shapes, and animations xml files?

i have been trying to make one of these for a while as well.
[Android Software Development] a.n:
The style I'm referencing is the default Android ProgressBar style for a small progress bar. You just drag the small progress bar into your layout.
[Android Software Development] killersnowman:
k well you should look into making your own style. i have styles on the brain so i thought it was a custom one.
[HTC EVO 3D] jstn76rs:
If you have any more issues with them just call retentions and they will work with you without the hassle. For my wife's EVO they skipped all the hassle and just gave me a new in box after having a similar problem with their customer service. If you look around the number is out there. (that's how I found out about retentions)
[HTC EVO 3D] CharlyDigital:
Seems like a ton of time spent and believe me I have been there with sprint. Silver lining is you got an EVO3d for free. 5+ hours saved you 200 bones. Also sounds like your buddy owes you some beers. From the sounds of things you could use them.
[HTC EVO 3D] lyon21:
Wow! I am apalled and shocked! This is all amazingly nuts. I would have been flipping! Its cool that you got a free 3D but holy ****, thats a lot crap to deal with to get it!
[HTC EVO 3D] poweroutlet:
Sorry you had to go through all of that. I hope it all works out from now.

I had a pretty terrible experience with sprints customer service too: http://xdaforums.com/showthread.php?t=1182917

To put it simply, Sprint's CS is an absolute abomination for the most part, I like their pricing and products but they really need to continue to improve in how they treat customers.
[HTC EVO 3D] LouRock:
Next time you experience an issue call this number (877)775-4886 This is the retention line and the folks in this department usually bend over backwards to help you out.

Its the only number I dial whenever I have any issues, no matter how small. ;)
[HTC EVO 3D] hockeyfamily737:
I hate dealing with Sprint on the phone.....What a bunch of Monkeys they are. I ALWAYS go to the local Sprint store.....for warranties, insurance claims, new phones, etc.. They deal with all of the BS for me.
[HTC EVO 3D] Product F(RED):
Ok there are two options:

1) Call Sprint retentions and ask for an early upgrade. Tell them your whole ordeal and then explain to them that at this point, that's the only thing that would keep you as a customer. Throw in the whole "I've been a customer for 7 years and this is how you treat me?". It will renew your contract when you use but they'll give it to you. There's a whole thread about it. The direct number (no phone-tree menus) is: (877)775-4886

Thread is here: http://xdaforums.com/showthread.php?t=1093232

I can personally confirm this works as I'm now rocking an Evo 3D after only a year of having an Evo.

2) Email dan@sprint.com with your problem, your name and number (and one to contact you at if it's different than your Sprint number). Someone from the Office of Dan Hesse (yes I'm serious) will contact you and help you solve your problem. I worked with them on several big issues. Your problem will always be dealt with by the same person you started with and they'll email you confirmations after every conversations along with their direct line. This is used for big problems, like what you're describing. They have a lot more power than normal reps and I suggest you use this if the first method isn't enough for you.
[HTC EVO 3D] Vivix729:
Thank you all for your responses. While the issue is currently resolved after the whole ordeal, there is still that chance that something will go awry when the 4G is sent back (since the warranty exchange was performed under my #/Evo 3D).

Even though the store manager placed in the notes what to do, I am not holding my breath. I'll email dan, and call retentions, if talking to the store manager doesn't resolve this potential issue.

Again, thank you. I truly feel better :)
[HTC EVO 3D] vdub804:
thank god for tmobile, btw I bet if you had threaten to leave sprint they would've straighten you out quick fast and in a hurry.:D
[HTC EVO 3D] Bradfordv:
Me and my mom had a similar problem. She called and used the same story on the evo 4g forums to upgrade early using her upgrade. Well we went to the sprint store and my mom tried talking to the sprint manager and he gave her the number to cs. shes on the phone with them for 2 hours saying she wants her upgrade early for her sons early birthday. Anyways after 2 hours and a chat with the manager of that facility she gets it and they say it takes 48 hours to activate the upgrade to the system and the manager promises her on monday it will be cleared. Monday rolls around and NO upgrade to her account. So my mom gets hysterical and the sprint people tell her to call cs again well my mom gets pissed with cs and they transfer her to retentions, where the retentions manager pushs an immediate push for the upgrade that was another hour on the phone. Then another 45 minutes for the sprint people to activate my evo 3d into the system. ahh well it saved me $350 for the early upgrade and 4 hourts argueing with the sprint peoples lol.
[HTC EVO 3D] mcmikecruz1:
sounds to me like sprint is hooking yall up big time at the cost of jumping through a few hoops

Sent from my PG86100
[HTC EVO 3D] EricSS619:
I doubt you have anything to worry about with the return or whatever being under another number.... Not sure what it is youre worried about exactly
[HTC EVO 3D] sn0b0ard:
This. And also, what other cell company overnights new phones to customers and also will give you a free sprint airave if you ask them? ;)
[HTC EVO 3D] Product F(RED):
They CAN and WILL give you an early upgrade. It adds another year to your contract (assuming you have one left already). And it takes effect immediately. If they say "it takes 24-48 hours to show up", they're lying. They tried that one me. I called back after 2 days and told them "so and so promised me an early upgrade and it's not there" and they did it IMMEDIATELY. I logged into my Sprint account while on the phone and saw it.

And on top of that the system glitched and gave me another upgrade even after I used it on the Evo 3D. Now I also have a Nexus S 4G lol.
[HTC EVO 3D] Quis89:
This doesnt make any sense to me. You just got a FREE Evo 3D....I really dont care what it took to get it done...the fact that you got a free Evo 3D is pretty impressive and reason enough to be satisfied with the end result.

Granted the whole ordeal was a massive headache...but you still recieved a device that is so new Sprint has very limited flexibility with for FREE. Hell...I would have willingly gone thru all that you went thru to save the 200 bucks for a sweet ass phone.
[HTC EVO 3D] mcmikecruz1:
+1 , how disgusting though lol

Sent from my PG86100
[HTC EVO 3D] ReinMaker:
Not to call you out or anything, but the early upgrade is for those customers that would have had an upgrade from April through now August (they keep extending it) due to the Premiere Gold/Silver changes. Beyond that it is YMMV.

And sometimes it does take 1-2 days. I got one before and they said give it 1-2 days and it'll show up, and it didn't show up till the night of the next day, but yeah you're right, they also have the power to do it immediately as well. It could be the reason you got a double upgrade.
[HTC EVO 3D] Product F(RED):
Mine would have been this August, but they gave it to me in June because I brought up that point. They'll still give it to you. It's win-win. After about a year, you've finished paying back the difference between the retail and subsidized price of the phone, and by upgrading early, you're adding another year to your contract.
[HTC EVO 3D] cor4twenty:
Still better than other companies :) you're usually on your own with them.
[HTC EVO 3D] Product F(RED):
Seriously. Not to say I don't want Sprint to be successful, but I'm glad they're the underdog because they have more incentive to compete with the big guys for customers, and we get to reap the benefits. I don't know any carrier that has a "ceo@carrier.com" email address where you can get a higher-up to personally help you with a big problem. Or any other carrier that just throws out early upgrades. I love Sprint. Their network needs work, but I still love'em. And Dan Hesse is an awesome CEO.
[HTC EVO 3D] ktrotter11:
Well if a noob offered you a phone he Wasnt cleared to i would have gave u a heard time to.... Sorry you had to argue to get a phone you didn't pay for

Bussin Caps n 3D
[HTC EVO 3D] xhadudkenx:
I'm not sorry for your ordeal. You got free **** to make up for your time. 250 bucks for 5 hrs work. I'll do that in a second.
[HTC EVO 3D] jes24cap:
I disagree. The evo3d was nice to get for free but you should never be treated like that. Verizon did something like that to me 2yrs ago and I told them tocancel my contract. Verizon informed me that I would have to pay a $500 cancellation fee if i did that. I was so mad and i did not care what it cost. I paid the fee and went to sprint.
[HTC EVO 3D] Product F(RED):
If a customer rep offers something reasonable, say a replacement phone that happens to be better than yours because the one you have is on back order, and then that customer rep happened to be wrong, the company should still honor it. It's not like the rep said, "I agree with you. In fact I agree so strongly, I'm going to send you an Evo 3D AND a Nexus S 4G AND a Kyocera Echo".

In fact, personal story:

My OG Evo, a while back, had crappy Wifi coverage, so I had it replaced under warranty. Both replacements that I got were worse than the one I had. So I took it to Sprint Chat on their website, and this customer rep promised me, in text, that I would get a brand new, not refurbished, Evo. Fast forward, I was arguing my case, WITH proof (I saved the transcript and chat ID # so they could read it), and they eventually gave me a brand new one.
[HTC EVO 3D] 00mred00:
Next time skip the early upgrade and just ask for a replacement under the "wells" program. No idea what it is but after 5 replacement evos they offered it to me....sadly there were only inferior phones at the time but I got a brand new evo vs. Refurb.....it took hours...and I had to ask a store to contact the regional rep after a bunch of he said she said store vs call center bs

Ffw to now...i get a letter of term contract due to excessive roaming call in fo ecplanation to be told it was a mistake...they tell me i get the extended upgrade through july 31st...then a week latr i get a reminder of term contract dated AFTER my phone call.

So ...i may or may not have an upgrade...and i may or may not have a terminated contract come august 2nd.

I added an infuse to my fiancees att family plan.

There is a big part of me that wants to grab a photon sunday on that upgrade knowing they may be going to cancel service tuesday ...but morals keep getting in the way lol..

In the end they usually get it all figured out but i agree...the hoops you go through are crazy
[HTC EVO 3D] DarkManX4lf:
He did call retentions.....read his post
[HTC EVO 3D] CrippleB:
Shoot more than $200. I have a $530 bill from my upgrade. $200 for 3d $36 activation and tax on full purchase price, and my monthly bill. I know you went through hell but was not a bad deal. I have never experienced that from sprint.

One tip in the future, when you are on hold for more than 15 min use another phone and get another call going (if you can) You usually can cut down large wait times that way. Also my experience is if I don't get the response I want I call someone else. Kill them with kindness, it's hard to tell someone no when you are pleasant to talk to. Hopefully that's the last of the bad experiences.
[HTC EVO 3D] Vivix729:
I did call retentions, but it wasn't the same number. I pulled the # off an older Consumerist article.

Also, I don't think some of you realize that I had no personal gain from this. Sure, he got a "free" 3D upgrade, but here is what it took: 5h45m on phone with Sprint customer service (looking at my call logs), then a 30 minute roundtrip trip to Sprint store, another 45 minutes inside Sprint store, my friend's 30 minute drive to Sprint store, another 30 minutes he spent at the Sprint store, and another 15 minutes for me while I was on phone him. In addition to that, I cannot even begin describing how frustrated I was at certain points of these interactions (at one point, one agent basically called me a liar in so many words).

If some of you think that all of that is worth a free 3D, that's fine, I wish you had the same option. But if I was given a choice NOW between going through all of that or just getting a plain replacement, trust me, I would have picked the straight up replacement.
[HTC EVO 3D] unCoRrUpTeD:
+1

And they answer within 2 rings.

I called CS one time to find out what my ETF would be. The CS rep told me $50 and asked if I had any other questions. Didn't ask why I wanted to know. I then called retentions with the same question. They asked Why, What can we do to keep you and hooked me up with a lot of discounts.

So now I call them with any problem.
[HTC EVO 3D] gabemeyers:
sorry about your treatment and don't flame me for informing you...

The people you talk to on the phone, *2, isn't sprint

it's a third party in most cases a company called ACS and in most

cases there 1-2 years behind in corp training and policy, not an excuse just an explaination

2nd those people your talking to can only do so much and when your on hold there trying to get there handler/supervisor to assist them... this can take a lot of time

i've seen it first hand during a group Sprint-ACS round table, again not an excuse just an explaination

3rd at a corp Sprint store if a device is back ordered they have the ability to exchange you for a new 1 in some case's

4th depending on how your charge port failed, solder points or broken away from board not loose solder.... not saying yours didn't have loose sodler point damage but this is not the usual case about 2% seeing as how they didnt do an in store exchange for a new one I'm guessing it wasn't solder points in which case it should have been an insurance claim

either way I will be the first to tell ya if its a phone issue, take it to a repair center, account/billing call *2

No large company is perfect by any means nor or the companies they outsource to

Again sorry you had to go through all that
[HTC EVO 3D] mcmikecruz1:
No offense but you chose to do it for your friend , and a evo 3d its more than what I make in a day even with the defective one as trade ,maybe you make allot more than me

Sent from my PG86100
[HTC EVO 3D] :
Somebody wouldve ended up with a brick through their windshield if that was me lmao

I Haz 3D!
[HTC EVO 3D] ninoriff:
You need to contact these teams and this manager right away .... copy and paste this story to them,

CustomerSatisfactionTeam@sprint.com

Brian.G.Patrick@sprint.com

IREmailSacAnsell@sprint.com

If you get a corp discount you can also contact > BusinessEcare12@sprint.com

They should at least give you One Month Service Credit ... Also call the retentions team ...
[HTC EVO 3D] Vivix729:
OH MY GOD.

They shipped out the Nexus S as well, despite being told that that exchange was canceled. The drama isn't over yet.
[HTC EVO 3D] spencer88:
WOW

Dude you might as well give everything back to them, cancel your account and start over.
[HTC EVO 3D] rabid platypus:
Yea I'd be absolutely disgusted if I got a free upgrade too. Your whole story sounds like a very small inconvenience. No sympathy here.
[HTC EVO 3D] Product F(RED):
You guys aren't getting it. They did it on HIS line, not his friends. That means that instead of having to send back the Evo in exchange for the 3D, he'd be sending back HIS OWN 3D in exchange for another 3D.

Correct me if I'm wrong, but that's what I understood.
[HTC EVO 3D] DoctorComrade:
I don't think its that. I think its the fact on how sprint handled the situation.

Sent from my Shooter.
[HTC EVO 3D] GadgetMonger:
If it were me I'd be trying to figure out a way to keep both the new 3D and the Nexus S. Their mistake... Let them eat it. :D
[HTC EVO 3D] ffolkes:
I don't have much to say, other than you have my sympathies. I have been to hell and back multiple times with Sprint due to their truly moronic 3rd party telephone customer service.
[HTC EVO 3D] hamn2eggs:
This.

I had a fios router go bad, so it was exchanged. Their service department couldn't find it, so Verizon billed me. 9 months of drama and over hours of phone calls to get it cleared up. All I got for that was 3 months of HBO/Cinemax for free...which they tried billing me for as well.

A year later, I was cancelling my account and someone else was taking over the equipment. I terminated my account a week too early, so we cancelled the termination. The cancellation for the termination was cancelled. Over 12 hours on various phone calls and almost a week later, service was resumed under the new account holder.

So yeah. Your ordeal could've ended up a lot worse.
[HTC EVO 3D] Product F(RED):
That actually happened to me lol. They accidentally gave me two upgrades :p
[HTC EVO 3D] ffolkes:
Uh oh...I hate to break it to you, but that's a special they give everyone. :P I called a few weeks ago to correct a typo in my address, and the guy said it was a no-brainer with no strings attached, just remember to call back in <3 months to cancel it otherwise you'll be billed.
[HTC EVO 3D] spencer88:
I want two upgrades! :p
[HTC EVO 3D] Vivix729:
You are absolutely correct. Instead of performing the exchange on his line, they did it under my phone/number, meaning that I would have to send my OWN Evo 3D back (since that's the device they are expecting to get shipped back).

On top of that, I went through CS hell.
[HTC EVO 3D] Arnezie:
That sucks OP, I've had issues as well in the past and know how much of a pain it is.
[HTC EVO 3D] Stegobits:
I've had similar experiences with Sprints customer support. We went to a Sprint store for an issue with the Evo 3D and was told that because we had called into sprint to get the phone we had to do the same for a replacement, but after calling Sprint they told us to go back to the sprint store. Needless to say being given the run around was not pleasant and after 3 hours on the phone they finally agreed to ship out a replacement. Their customer support could definitely use some work.
[HTC EVO 3D] A.Priori:
I know you had to vent but I want to thank you for the headache i got after reading :P
[HTC EVO 3D] Vivix729:
This is the OP. OH MY ****ING GOD. Just got my bill.

AE Equipment Non-Return Fee	$410.00

AE Equipment Non-Return Fee	$345.00

Seriously? ****ING SERIOUSLY?
[HTC EVO 3D] spencer88:
Wow. Just wow.

I on the other had have had a wonderful experience back on the 20th of this month. I had placed an order for a Epic 4G Touch and 2 hours later called and cancelled the order. 2 days later the phone shows up and I call sprint in an attempt to return it (didn't want to get charged for it.) The very nice rep said that she looked and the order was cancelled and my account would not be charged. She then said "it's up to you if you want to return the phone" lol. I just lucked out I guess.
[HTC EVO 3D] Vivix729:
Careful. The ORIGINAL Evo 3D order was supposed to have been canceled as well. And despite the Evo 4G being returned, we were STILL charged a non return fee for the 3D. Called retentions, and after spending 30 mins with the order support, looks like I'll get the credit back in 2-4 business days.
[HTC EVO 3D] Product F(RED):
I work at Sprint now as an in-store technician. AE means Advanced Exchange. Usually that means something was wrong with the phone and the store gets you a replacement (delivered to them next day if ordered before 4 PM EST) and then sends the old one back. If they mixed up the envelopes the old ones were supposed to go into, they get charged back for the full price of the phones. I'm surprised they passed it on to you though since normally it comes out of the store's money and then the person who screwed up's paycheck. I work in an indirect store but we strictly follow Sprint's corporate policy and for that reason they often recommend us to customers even if there's a corporate store closer.
[HTC EVO 3D] Vivix729:
Looks like I finally got everything fixed. Credit pending.
[HTC EVO 3D] nebenezer:
**** Sprint.

This does not surprise me one bit. Sprint used to take care of their customers. After two landmark devices, and knowing they are the cheapest post-pay cell service, they could obviously give a **** about customer satisfaction.

I'll spare you all the testimonial.. Suffice to say I've had my run-arounds with Sprint and I just gave up. I will NEVER, EVER sign another contact with them and if I don't switch carriers next year I will be buying my devices at full price in the future.

Shame on you Sprint.
[HTC EVO 3D] eXplicit815:
Just read your story, and I can honestly say it's been a while since I've seen something like this. Sprint is usually good about taking care of me and any of my problems. I don't know if it's because I'm a SERO-P subscriber or what. I can tell you the only problem I've had with them was when I got my EVO 3D on opening day.

I pre-ordered the phone in the store, and when I went to pick it up and pay for it, the store's system would not allow them to update my plan to the 4G plan ($49.99/month). I had to call Sprint (*2) and get the employee accounts department (which comes by default when I call *2), and they told them to upgrade my plan to whatever they could to sell me the phone, and they'd just put me back on SERO-P when the phone was activated. Other than that, no problems. I remember when I was going through Windows Mobile phones that they would send me the next model up as a replacement. I went from the Mogul to the Touch Pro to the Touch Pro2 that way. And they were all brand-new replacements. I didn't pay for a phone for like 3 years, and still had all the new stuff.

In the end, sorry to hear about your experience. I do know that when something small gets mixed up in their system, it's damn near impossible to find someone competent enough to fix it.