[EVO 4G General] Matt262:
Here's how my dilemma is getting fixed -- after OTA the following started happening:

1. Speech2Text going over 20mph was useless

2. Predictive text started autocorrecting to the option farthest to the right (IE if I was typing "control" and "controls" was the right-most option, but "control" was selected in green, hitting space would type "controls"

3. Random Airvana issues (could be because a lot of people have issues no matter the firmware, but MINE quit working after the OTA)

4. WiFi started getting flaky no matter what network I connected to

5. Camera stopped showing previews in low-light conditions, but would still take pictures...just couldn't tell what I was taking a picture of

6. Sense restarts after running certain apps

Here's what I did after compiling a list of all my issues:

1. Called Sprint, they recommended a factory reset -- didn't resolve.

2. Got a survey call asking for my input, requested priority call back

3. On call back, was told there was nothing they could do, so I spoke with a supervisor, who quickly let me know they've had a ton of issues, and have informed HTC and was going to forward my input upward. He recommended I go to a Corp Service center (nearest to me is 50 miles away) and have them test/troubleshoot...The corporate stores are the only ones authorized to replace devices without staying with the same device.

4. I opted for first visiting the local Authorized Service Center, but independently owned. They hooked my phone up to a "slate" test (???) which, in turn, my phone failed miserably. According to the test, my phone could not connect to the Market, or let alone the internet, or receive MMS...Consequently, getting the phone back, mobile internet had been disabled by the "slate" test...after re-enabling (after I left), all was well again.

5. Took my test results to my local corporate store today (not a service center, just a corporate retail store), and they looked at my account and informed me there was NO way to exchange for a Nexus S...he showed me the options HE has to swap a phone for, and to his surprise, the Nexus S was listed as a device replacement option...he said that was strange that it didn't require 3 replacement EVOs first (which I guess is standard). My Nexus S should be here this week (and he waived the $35 fee due to my troubles, and I threatened to cancel since I was willing to pay $99 for a brand new one, extend my contract, etc, and was unable to, but to cancel would have been less than $200), and if I bring in my Otterbox I get a new case for the Nexus S.

After reviewing my decision, I'll miss Sense, but not being stuck in Sense 1.0 and no guarantee of root...I for one don't want to rush dev's because I was naive enough to take the OTA regardless of the warnings I saw on here, but I know others are stuck in OTA phones from getting replacements...all in all, I lose HDMI, HD recording, and 3mp's worth of camera, but I'll be glad to have a phone that will get the best support, and not have ANY add-on frills like Sense, TouchWiz, etc...they're great, but I really hate the lack of support from HTC on taking customer feedback seriously. And, contrary to Steve Jobs' opinion, AOSP isn't fragmented ;)

I really just don't want to push myself to the point where I myself start rushing devs and sounding whiney and impatient over something they're not obligated to do...I took the update, so I'll take care of my own issue my way.