[T-Mobile LG G2x] BorisZX6R:
This was a lot of fun :)

Chat Transcript

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Boris : T-Mobile according to several sites, boasted their 4G network to theoretical 42mbps. When and where are the new speeds available?!

_Rose W: Hi Boris , welcome to T-Mobile live Chat. I’m _Rose and I will be happy to assist you. Please give me a moment to review your question.

_Rose W: Thank you for patiently waiting.

Boris : Hi Rose, thank you.

_Rose W: I am still looking into your issue, and it should be just another 2-3 minutes.

_Rose W: I will be happy to assist you with this today.

Boris : T-mobile keeps advertising these large mbps numbers - My device hits 5mbps on average, in good reception 4G area. Yet T-mobile keeps talking about 8x more speed, where and when can I take advantage of these speeds?!

_Rose W: May I have your zip code and city please?

Boris : Device I currently use is capable of 21mbps speeds.

Boris : Zip code would be 02151

_Rose W: Thank you.

_Rose W: I see you have the G2X the G2X is a 3G and 2G device it can connect to 4G,

_Rose W: How many bars of signal do you have?

Boris : well right now I am at work where I barely have any signal, ut at home I have 4 bars

Boris : full signal

Boris : 4g

_Rose W: I see you have the 4G web data feature the Internet is threshold after you have reached

_Rose W: You have reached 2GB.

Boris : ummm , on even more plus it should be 5gb

Boris : This has nothing to do with the questions I am asking

_Rose W: Yes it does when you reach 2Mb sorry your data slows and the speed of the Internet on your phone.

_Rose W: Which is 200 MB then you are slowed you can upgrade your data?

Boris : First of all, my plan allows for 5GB of data, and I have not reached that point

Boris : You have no idea what I am asking you do you?! I am not talking about data usage I am talking about download speeds, measured in megabits per second

_Rose W: In the system you have reached the limit I apologize.

Boris : You are not answering my question

_Rose W: The data has been throttled.

Boris : Did you even read my question?!

_Rose W: I apologize which question?

Boris : T-Mobile according to several sites, boasted their 4G network to theoretical 42mbps. When and where are the new speeds available?!

Boris : 42mbps!!!

Boris : I average about 5mbps

Boris : download SPEED

Boris : sometimes it hits 6-7mbps

Boris : my device is capable of 21mbps

Boris : where and when can I reach higher download speeds

_Rose W: I can give you the web site to test your speed for your phone.

Boris : No need for a website, there is an app on the market called speedtest

_Rose W: You will need to uninstall any third party applications on your phone.

_Rose W: Will you like to take the test for your data speed?

Boris : Please, what website would that be.

Boris : ?

_Rose W: have you uninstalled the third party applications?

Boris : Are you talking about every application on my phone?!

_Rose W: Yes.

Boris : Why would I uninstall every application?! - Who in their right mind would ask to do this?!\

Boris : It would take me hours to reinstall everything

_Rose W: This is what the test call for.

Boris : Are you able to transfer this chat session to someone else?! - Someone who might be able to answer my question and get their facts straight.

_Rose W: You will need to uninstall all third party applications for testing purposes prior to continuing. This will ensure the results of the speed tests below are as accurate as possible.

Boris : Are you able to transfer this chat session to someone else?!

_Rose W: Of course not.

Boris : Of course not?!

_Rose W: Do not use speed test websites.

_Rose W: Is there anything else we can assist you with today?

Boris : I doubt you can help me at all. Thank you though

Boris : Have a nice day

_Rose W: Is there anything else we can assist you with today?

_Rose W: Thank you for contacting T-Mobile Chat, have a great day!