yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] fangface007:
I requested a RMA on Monday afternoon due to the battery draining issue as well as a power button that only works sporadically. I had an email from DHL yesterday morning and the unit was picked up just after lunch yesterday and is in the Czech Republic at the repair centre already. Is there any way of checking the RMA progress for a UK repair? I have tried using a link I found to the US site but I am not able to log in although it may be too early to track progress.
[Eee Pad Transformer General] kangfu84:
Do i have to send this back on stock firmware?

I am running latest version of Prime (1.9). Will they care and void warranty if i send it back with Prime on it? Should i flash stock firmware before sending it in?

Edit: Just did a little test, my tablet + dock are both B50. With both charged 100% and i close the lid, 1 hour later the dock has only lost 1%? But it fails the keyboard test in the OP?

Hmmm. Should i bother with RMA? Seems fine to me. Also the dock stays full if its not connected to the tablet for a while, at least a day. I havent kept them apart any longer than that :p
[Eee Pad Transformer General] ogg1e:
I got my dock back after about 2 weeks total. They sent the same one back, but I don't know what they did. Regardless, it now works as you would expect and actually does go into deep sleep.

So I'm happy with it now.
[Eee Pad Transformer General] evotuning:
mine is now working as it should, thanks asus
[Eee Pad Transformer General] kangfu84:
Well i left it on all night, lid closed and i woke up with the dock @ 84%? Not too bad? Should i bother, hmm.
[Eee Pad Transformer General] magqccom:
You don't send the tablet, so it really doesn't matter what rom is running on it.

I would bother (I did actually) as I would rather have the choice to actually turn the feature on if I need it down the road.
[Eee Pad Transformer General] kangfu84:
Asus rep in Australia INSISTED i had to send both tablet and dock?

I read through this thread and i cant find anyone who specifically sent only the dock and when returned from RMA fixed the problem?
[Eee Pad Transformer General] demod_oz:
I returned my Amazon(US) purchased B4O dock only to Asus Australia. It was repaired and came back all while I kept using the tab!

All done and dusted in a week. I did drop the dock off at silverwater, and picked it up from dingotech (no really!) myself. Very happy with ASUS.

edit: oh and I totally recommend it. Its like having a new tablet!
[Eee Pad Transformer General] Matchstick:
Finally sent my keyboard off to Czech republic on Wednesday (from UK) and it's arrived back this morning which is pretty much as fast a turnaround as it is physically possible to achieve !

Bit early to say if this has definitely fixed the power issues but the keyboard does now pass the test in the first post which is a good start :)
[Eee Pad Transformer General] Need-A-Tablet:
How did you request the RMA, via email or phone call? I absolutely refuse to pay for shipping back to them when it is clearly a defect with the dock. I can't believe they can get away with not automatically paying for shipping both ways for a problem like this.
[Eee Pad Transformer General] kangfu84:
Thanks heaps I will drop it off at Dingotech this week. How Aussie of a name can you get haha.
[Eee Pad Transformer General] fangface007:
Great service - Asus had my TF back in the UK on Thursday morning - had it not been for UPS being slow moving it from Edinburgh to Inverness it would have been insanely fast - as it was I got it back on Friday afternoon - dock and power button fixed :D
[Eee Pad Transformer General] funnycreature:
Kudos to ASUS repair center! (or so I thought...)

I requested an RMA a month or so ago and after about 2 days I got the RMA number with instructions. Since I was on vacation I didn't send the keyboard dock until 2 weeks later using USPS certified mail. ASUS received the dock on a Thursday and I couldn't believe that I received a "sent" notification the next day! FedEx requested a signature so after the 2nd failed delivery attempt I had it sent to a local office for pickup. Overall the RMA took not even 2 weeks including shipping and requesting the RMA. I am impressed! And the dock works really well now. Thanks ASUS!

UPDATE:

Initially I was wondering why my tablet/dock would not close properly and always leave a gap of a couple of millimeters in between. Now I found the reason:

Has anyone else experienced such a problem?
[Eee Pad Transformer General] korpo53:
I requested mine online, there was a simple form to fill out and I got an email in about two days with the RMA number and instructions. You fill out a little paper form, write the RMA number on the box, etc.

Go ahead and refuse to pay for shipping, but don't expect your box to go anywhere. UPS, FedEx, and the USPS don't work for free, and Asus refuses to pay to ship your dock to them. They do ship it back for you, and my shipping to them was $11 from Oregon.

Paying to ship your things in for RMA isn't exactly an uncommon practice.
[Eee Pad Transformer General] mashed_ash:
Another success story from Asus UK... Almost 72 hours after reporting the RMA, i got the dock back in my hands fixed! Reported on Monday, DHL pick up on Tuesday and returned via UPS on Thursday.

Dock is now only draining by 2% overnight in standby mode... much improved from the 2% an hour prior to the hardware fix....
[Eee Pad Transformer General] boatpc:
With out going through the whole thread, does anyone have the contact for asus australia ph/email/repair centre, its about time i had mine fixed. Any success stories in se qld with having your dock repaired. i believe theres an asus repair centre somewhere in brissy.

Any help
[Eee Pad Transformer General] funnycreature:
Just had to edit my previous post with bad news :( I can't believe that I didn't notice that earlier!
[Eee Pad Transformer General] knoxploration:
This smacks of opportunism, to me. Do you really expect us to believe that it took you three *days* to notice a huge amount of damage to the dock like this?
[Eee Pad Transformer General] funnycreature:
You know, it seems fishy but to people who have a full-time job, a family and a life the opportunities to play around with a tablet are very limited. So the first thing I noticed was that there was a small gap between keyboard and tab but I blamed it on the screen protector. I cannot recall having dropped or otherwise abused the tablet (because then I'd try to bend it back myself). It actually looks like it was pried open...

And on a personal note, I don't care what YOU think since I still remember your rabble-rousing posts during the time when the Transformer started shipping.
[Eee Pad Transformer General] knoxploration:
You know what? I have a full-time job too, and I'd be happy to guarantee you've not worked longer hours than I have lately (including a 22-hour stretch with barely a break, a couple of days ago). I also have a two year old child, and my wife works a full-time job as well.

I can confidently say that neither of us would fail to notice damage so bad there was a jagged piece of metal sticking askew from the surface of the dock.

Good to see the old saw that it's "pried open" when that defies all logic, though. It's clearly impact damage, one glance at the photo is enough to make that clear.

So you think it was quite alright for several of Asus' partners to ship out tablets to people who placed orders hours, days, and in some cases even more than a week after people who had ordered the exact same product from the exact same retailer, been charged, and received nothing, then lie to them about having done so? (Although in the case of one retailer, this was easily proven because they insecure order system allowed customers to look at other people's invoices and shipping records.)

That was a legitimate grievance. This one smells fishy. I'm not guaranteeing you're not telling the truth, but I'd have an easier time believing you if you'd documented the problem immediately upon receipt, or simply said you never opened the package until now, rather than waiting three days *after* having reported testing the unit and it being perfect.

But you know what? I don't feel like playing games with you. You're on ignore.
[Eee Pad Transformer General] HEMItude:
Well, I've had my dock back for a couple of weeks now and all I can say is WOW, what a difference. This is they way the product was supposed to work in the first place.

I can go 4-5+ days on a single charge now before the dock drains and I start using up the tablet battery. Previously my dock would be completely drained after about a day.
[Eee Pad Transformer General] kodakeos:
I just heard my tablet playing the new email sound. Last time i charged it was Sunday.

I think the software update fixed mine, if it can go 3 days on a charge with little usage
[Eee Pad Transformer General] sciwhiz:
I'm really confused about mine. Its a B70 dock, with a B50 transformer. I am running the lastest Prime rom (1.9.1).

With the power save option enabled, the device does not wake up upon a keypress, so I assumed mine was not affected. However, with wifi off, and screen shut down, the dock's battery will drain at about 8% per hour. With wifi on, and screen shut down, the dock's battery will be completely depleted after about 6 hours and the transformer gets really hot, as if there was a lot of current dissipation. Also, even though keypresses don't wake up the transformer, the trackpad and trackpad buttons do.

I had the transformer for about 3 weeks before I got the keyboard, and the built in battery of the transformer never died this fast on me, in fact it will last at least 2 days on average use.

Should I send mine in? How do I explain my situation on the phone since keypresses don't actually wake up the keyboard?

Thanks for any replies...
[Eee Pad Transformer General] tehdoughnut:
For those that did the RMA request online, what "Product Type" and "Model Name" did you guys select the dock as? Thanks!
[Eee Pad Transformer General] gbil:
My experience with the repair was great - if I exclude the delay to issue the RMA.

The courier picked the keyboard up on Thursday and by Tuesday I had the repaired keyboard back, no damages and working great. One happy customer here.
[Eee Pad Transformer General] funnycreature:
What a cruel world this is. I'm on ignore :(

But jokes aside, my coworker got his dock back and he also had noted that there is a gap between the top and bottom part. In his case the result is that the power cord does not fit properly but it is not as bad as my damage. I wonder if the quick turn-around results in very poor QC? At least the support team is working on my case... I'll post what they decide on!

UPDATE 1 (09/30): My coworker's dock will be sent back for a second RMA. My case is still pending.
[Eee Pad Transformer General] Alakhai:
I was shocked how fast my dock came back shipped late Thursday got it back the following Thursday. Everything seemed great the power saving on it seem to be working fine, it was sitting at 86% so I charged it to full. Left it unplugged last night from 11:33pm when it was at 76% till about 8:57 am this morning to find the dock battery sitting at 0%. Plugged it shows charging on both dock and tablet but no change in the dock % even after the tablet reported full. Left the dock charging by itself without the tablet seems to make no difference =/

Tried a reboot and battery stats wipe in CWM still no luck and checked the dock firmware version its at 13 right now. Anyone have any suggestions?
[Eee Pad Transformer General] funnycreature:
Have you checked this thread?

Maybe your switch is also in the wrong position. It might have charged once but perhaps the switch moved... Just a suggestion.
[Eee Pad Transformer General] Alakhai:
Yes, but it when i got the dock i was able charge it back up from 86% to full. The power light since I plugged it in by itself has changed, so it seems to be charging. Will see if i leave it for a few hours charging by itself if it makes a difference or not.
[Eee Pad Transformer General] funnycreature:
Ah, OK. Then the charging process should work. Did you try replacing the widget for the battery stats with a new one (delete old one and add new)?
[Eee Pad Transformer General] Alakhai:
Yep, I am also running prime so my dock icon shows battery as 0% like the widget does.

Bit of an update seems to be charging once again, after an hour + charging by itself plugged in my tablet and it seems to show percentages again. So wondering if its more of a bug or glitch that could happen.

If anyone has something similar try disconnect your tablet and charge the dock by itself for an hour + your charge light should change during this, then try plugging your tablet back in.
[Eee Pad Transformer General] funnycreature:
Second RMA

Update on my damaged keyboard: I got a second RMA with paid shipping! I used the box the keyboard dock came in after the first RMA, printed the RMA email, showed it at the local FedEx Kinko's and after a couple of minutes it was on its way to Texas again. For free! Awesome service, ASUS! Let's hope I get it back in mint condition :)
[Eee Pad Transformer General] tommy96814:
requested rma 2 weeks ago and two weeks later then i got an email asking me to do the same thing as the first post ( #1-7) which i already did. What worst is there's no asus service center when i typed in the zip code.
[Eee Pad Transformer General] wynand32:
Sent mine in last Wednesday, arrived on Friday at the Texas repair center, was repaired by Monday end of business and got back to me yesterday (Wednesday). Keyboard test works, now I'll have to evaluate battery standby performance. Dock was in perfect shape, no issues that I can see.

As a quick edit: I left the TF in the dock and unplugged for the first time, having woken up at 4:00am this morning with a thought in my brain that required some quick research (love the TF for making that so freaking quick and easy!). Both the TF and dock had been plugged in all night and so were at 100%. After just a few minutes of use, I closed the tablet/dock (presumably putting both to sleep) and at 7:00am this morning noticed that the dock was now at 82%.

So, seems like battery standby is still problematic...
[Eee Pad Transformer General] boatpc:
Just rang asus australia for a rma for my defective dock,

Was given the booking number so all good

My question is

They requested that i send both dock and tab (i questioned this and he asked someone and comfirmed both to be sent) Is this normal.

Is getting sent to dingo tecnologies nsw (any1 know the turn around time)

And they didn't ask for any form of receipt. (do i need to supply any.

Cheers for any help
[Eee Pad Transformer General] LightI3ulb:
I RMAed my dock, and just received it back today. The dock apparently still wakes the tablet up from sleep.

Just to make sure I'm testing it correctly: Is there a certain amount of time I need to wait between turning the screen off and waking it up with the dock? Also, should I be hitting a key or touching the touchpad?
[Eee Pad Transformer General] funnycreature:
I would wait a few seconds but after that nothing (not touch pad or key stroke) should wake up the tab.

---------- Post added at 01:07 PM ---------- Previous post was at 01:06 PM ----------

I received my dock back last night. This time it is absolutely gorgeous :) It took almost a month but they repaired it for free which I really appreciate. Me = happy customer!
[Eee Pad Transformer General] tobordeadmeat:
same problem...

I've just had my b40 dock fixed and have this same issue... anyone know anything about it?

Works fine when docked and left open - no drain issue, but closed is as bad as before.

If the screen is on it turns off when closed (but drains the battery), and if is off when you close it it turns on...
[Eee Pad Transformer General] plarser48:
Just got my dock yesterday. B50 model. It seems to have the issue mentioned in post 1. I put in a tech suport inquiry, hoping for an RMA number to get this thing fixed.
[Eee Pad Transformer General] hoang51:
I was able to get my dock fixed without any problems. My dock did get shipped to and from the Grapevine, Texas (USA) service center. I did pack the dock extra carefully because I didn't have the original box. I took photos and videos to ensure that I do not end up having a received damaged dock. The battery drain is fixed and my dock is able to sleep correctly. The touch pad doesn't wake it up either, so mine sleeps perfectly.
[Eee Pad Transformer General] taptotap:
testin

Edit-sry did the right search and figured it out....
[Eee Pad Transformer General] taptotap:
testin

Sorry double post... still getting used to lead keyboard on tablet
[Eee Pad Transformer General] flexpackman:
Well maybe this thread is not quite dead yet or too old.....

Had not found the above issue resolved/answered anywhere I looked, and I did look around.....

I had sit on the dock issue long enough so I sent my B4O dock off on RMA, which had a great turn around. Just got the dock back from repair and have the same issue with the screen turning on when closing up after I put it in Sleep.

I normally have the Screen Lock set to "Off". Found out that if I set it to any other mode (PIN, Pattern, etc.) that it works correctly. Put it to Sleep, shut the lid, and the screen does not come on. Set it back to "Off", and the screen turns on when closing and stays on till timeout. 100% repeatable.

To prove to myself that it was not related to any 3rd party app, I performed a Factory Reset, never connected WiFi to allow any updates, and it still responds as explained above.

For those that have this issue, give it a try and see if you have a similar experience....
[Eee Pad Transformer General] taptotap:
I have a B80 dock and here is my issue...

I sent it for an RMA for the drain issues (both when the tablet is on and off)

They were very quick with the RMA (thank you asus).

I tested it last night (1am - dock 100% tablet 100% as shown by Dual Battery Widget). Did a complete shut down (not standby).

This morning (7:30) - dock 92% tablet with the device turned off (?!!?!).

Same thing as before... except now I am out the $20 for shipping back to Asus, plus not having the dock for a week.

I called Asus support today... they were going to offer free shipping back to Asus to look at it again, then said that it was not possible... I asked to talk to a manager ($20 + $20 = $40. Dock = $120. $40/$120 is 30% of cost = ridiculous)... was put on hold, got an answering machine, have not heard back as of yet.

I hope they can resolve this... I can't return the product as 14 days are up.. which means I'm stuck with it.... which means I will be reminded of how Asus screwed up this otherwise perfect combo. I would rather have something will a little less performance where everything worked, than ... well this... (sorry if this comes off as negative, but i have invested so time to try to make this work... and its not working)

@ Asus_USA - if you could suggest any other alternatives to fixing this problem that would be greatly appreciated! ... in the meantime hopefully the Asus tech manager will get back to me.... And, could you please clarify, once and for all, how the battery is supposed to perform/behave when it is in standby, or shut-down... some kind of reference or benchmark for drain times? That would be greatly appreciated.. Thankyou!
[Eee Pad Transformer General] hoang51:
I currently have the same issue. Before, my tablet conected to the dock would drain both batteries like crazy (I think it was like 30%+) when the tablet is off (not standbye) per day. I sent in the dock only, because it was a known issue that the dock has some defective I/O board. Got it back, the tablet is able to go into deep sleep (it wasn't able to do so before when screen turns off on the tablet). However, the battery drain is still there, but not as excessive as before. Now, I'm losing about 10% for both batteries or so per day I think when I have both the tablet and the dock connected together and turned off. I know that if I disconnect the tablet from the dock, the tablet and the dock retain their charges and no excessive drain exists. And I have B50 series for both.

Asus should've issued a recall for the excessive battery drain and pay for the shipping both ways.
[Eee Pad Transformer General] taptotap:
Thanks for confirming and sharing your experience with this... I actually mentioned this to the tech that at this drain rate 10 days was the max for the battery when the units are shut down...!! (isn't the ipad standby something like 10 days with the unit on?! (not that I want an ipad... :D))... anyway, if this really is the case and there is no fix i'm almost thinking they should have just left the tablet as the tablet ditched the whole dock/keyboard/transformer thing... this really makes it a 'bad' product imo... they're advertising about how they are trying be more 'green' and to make the whole computer thing more e-waste friendly (atleast that what i heard on the adverts while i was put on hold with the asus tech) by having recycling programmes and such... but then they put out a product that in its very functioning shortens the lifespan of the product/battery... i get the whole planned obsolesence thing, but this is a bit ridiculous...

ok... sorry... i know i'm ranting...long day... its late... a clear answer from asus go a long way....
[Eee Pad Transformer General] ugcstores:
New B60 tablet draining, not dock--and apps aren't the problem

I too have the battery drain issue. I have a B60 32gb tf101 .21 build and and 213 dock version. I just bought this in mid-Jan 2012 from bhphoto.com. I noticed right away I had battery drain from the tablet itself because I didn't even own the dock yet. Drain was 25% in 1/12 hours. When I compared it to someone else's B90 tablet running live wallpaper, leaving it on all night in standby, and generally just ignoring it, the B90 didn't have much drain at all. Even when the B90 was in its dock, it didn't drain unreasonably.

Once I got my dock, the drain continued. The dock drained quickly. It is a new dock with S/N BCOKAS12. To compare, I put my B60 on the B90 dock. the B90 dock drained quickly too. It's got to be something with the tablet.

I have used Auto Airplane mode, CPUspy, done a factory reset, loaded only those two apps, put in my email accounts, turned off sync, turned off background data, and kept at auto brightness. There don't appear to be any apps running when I haven't used them except MyNet, which I don't use at all.

My mistake about ordering from b&h. They don't take returns. Do you think they accept shipment from Asus knowing this was a faulty batch. I didn't expect a B60 this late in the release, but that is what they sent. The day after I received it, they put a red DISCONTINUED notice underneath it. They should have just put a big red flag instead.

So new B60 draining outside of dock, inside of dock, and with other docks in auto airplane mode with sync turned off, and very few apps loaded.

Gary Key @Asus and xda-ers--getting any closer to finding the problem?
[Eee Pad Transformer General] ugcstores:
B&H came through

I am the one who recently (January 2012) bought a B60 from B&H that had a battery drain issue, and could not find any way to fix it. I didn't realize an older version would be sent, and I didn't read the return policy thoroughly, which said no returns on computers, and that was totally my fault.

It got to the point that I was spending all my time just trying to get the TF not to drain battery power instead of just using it to do everyday tasks. So I called B&H and told them the problem I was having, and they said, "Ok. We'll refund your money." Of course, I was within the 30-day limit, and explained how I had tried to make it work, but no arguments, no mistrust on their part. Nothing except cooperation. Made my day and restored my faith in B&H.
[Eee Pad Transformer General] hoang51:
I wonder if any of you leave your micro SDHC in the tablet itself. I did too, and I think it may have caused some parts of the excessive drain. I removed mine and I think it helped. But I have to thoroughly test it later on to make sure it is infact the reason why it drains.