yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] CrazyPeter:
Clearly Asus need to be clarifying that customers with the dock-power issue ONLY send the dock back, as surely Asus don't want to be getting tablets, and users don't want to be losing tablets....

I only sent the dock, but nowhere did it specifically say this (I only sent the dock, because I was very specific about the problem, and I only provided the serial number for the dock), but I am guessing many people will have sent their tablets back too...
[Eee Pad Transformer General] mwbarb:
I sent my dock (B40 version) to the Grapevine, TX facility two weeks ago and also have the same status listed as you. It has been like that for five days now. I'm not sure what "Technical Support" they would need but this is certainly getting frustrating. Send me a new dock already...
[Eee Pad Transformer General] Frank_Toronto:
And me! Mine fails hard :(
[Eee Pad Transformer General] mug2k:
DHL will be picking up my dock tomorrow. I was reading the instructions but I'm not really sure what they mean by the sentence below.

3. Please offer the box open, and close it when our forwarder is there to pick it up.

Anyone ?
[Eee Pad Transformer General] bud77:
Prepare the box with the dock, so the transporter can check it

When he checked, you can close the box
[Eee Pad Transformer General] mug2k:
Thanks, that's the first time I've heard of something like this. Can anyone in the UK confirm they needed to do this?.
[Eee Pad Transformer General] Magick72:
Tablet & Dock Part 2

I let my tablet & dock charge overnight. I unplugged it at 7:50am and took it to work with me but I never turned it on or opened it. At 7:10pm I opened it up and looked at the % and the dock says it is at 77%. So it dropped 23% in about 12 hours. Is that good or bad? I bought my dock on 6/27/11 from a local store. They have a 45 day return policy but they do not have any more in stock and they are not expecting to get anymore in. It was a 1 time shipment. I can return it and go to Best Buy or somewhere else and get another dock and hopefully get a B60.. What should I do?

I looked at the battery stats and it shows Cell Standby = 51%, Screen = 47%, Wifi =3%
[Eee Pad Transformer General] Canadoc:
How you getting those battery stats
[Eee Pad Transformer General] mike5065:
I'm in Toronto, and having challenges contacting Asus. Phone and web didn't work. They even gave me an RMA number, and web Service number. Do you know the address of the Onario Service Centre?
[Eee Pad Transformer General] Elzbieta:
I was told when I called about that status that it means that Asus Tech. Support will contact me.

Now I'm told that they are waiting on the part needed. Still the same status when I check the RMA status online.

IF I had a way to return it, I would! I'd say return it and see if you can find B6, or B7 dock instead.
[Eee Pad Transformer General] greyghost73:
So has anyone actually got a dock back yet after sending it in to be fixed for this problem?
[Eee Pad Transformer General] digitl:
I've had to do that with DHL international shipments before, as well as on this occasion.

It's all about making sure planes don't fall out of the sky. Think printer cartridges, UPS and East Midlands Airport...?
[Eee Pad Transformer General] epic999:
Just called ASUS Uk to confirm what I need to send back and they confirmed tablet and dock.
[Eee Pad Transformer General] CrazyPeter:
Then they need to be telling people this.

They accepted my RMA when I provided ONLY the dock serial number, and thus I only sent the dock....

I'm guessing it all depends on who you speak to, and how knowledgable they are of this specific fault, and without any Asus guidance, they opt for the safe bet...

I'll let you know how my RMA gets on...
[Eee Pad Transformer General] mjcoss:
I'd really like to get a concise list of what is the "normal" expected behavior. To me, there are a whole lot of variables and I haven't seen something that clearly states what I should expect.

So I fully charged my device before I went to bed. I put the device in "airplane mode", and closed the lid. In the morning, the dock was down to 77%, and the tablet was full. I did very little with the device during the day, but did download a few new apps, read some mail, but when I closed it for the night, I forgot to switch it back to airplane mode. In the morning, the dock was at 3%, and the tablet was at 45%.

To me this means that the device isn't really going to sleep. If I run the mobile dock setting test, it fails. The keyboard always wakes the device. But could an app be the cause of the problem? Rather than a hardware/firmware issue? Is there power drain if the tablet is docked, and completely turned off? Before I start talking wit ASUS support, I'd like to fully understand what how it should be behaving.

Thanks
[Eee Pad Transformer General] bjafari:
I was going to RMA the dock but with 3.2 coming out in a few days who knows they might address the dock problem....
[Eee Pad Transformer General] knoxploration:
Not a chance. If they were able to fix it in software, do you really think they'd have gone to the expense of coming up with an expensive (to them) warranty repair program for hardware?
[Eee Pad Transformer General] sashusmom:
Just RMA'd my dock and shipped today

I have been holding off since I first read about the battery drain problem with the tablet off. Did a few tests and with my tablet off at both 100% the dock drained in 3 days. Off the tablet it held it's charge for over a week. I had a B40 dock, and just read that if the mobile dock fix on settings won't work, then it's strictly hardware related and nothing will fix it. So I sent it off today. Will update when I get any info. I was told it would take 10-14 days to get it back. I couldn't see keeping it if it couldn't do the job. What good is a dock if you can't dock it?:rolleyes:
[Eee Pad Transformer General] d0gan:
Are you in the us?

Did you have to pay shipping and did you only send back the dock?
[Eee Pad Transformer General] sashusmom:
Only the dock

I'm in the US and payed to send it to Grapevine, Tx. I UPS'd it for $12.19 which includes $100.00 insurance. Should get there by Monday (this is Wed). When I called Amazon to see if I send it to them (past the return date) or Asus, They gave me a phone # to call for Asus. I called them. Spoke to a fairly knowledgeable guy but only went off script when I told him it was a B40 with a Battery drain problem recognized by asus as a hardware problem, that it can't be fixed, and needed to be replaced. He gave me an RMA and I sent it in same day. Just the dock was sent. He never mentioned sending the tablet. I bought them separately.

I hope they replace it and not attempt to repair it. Will update when I know.
[Eee Pad Transformer General] skunkape:
do you have the # you called by chance?

edit: nevermind got it :)
[Eee Pad Transformer General] Magick72:
I took the dock to the store today to return it and they have a no refunds policy. They will only exchange it for the same item, which of course they do not have. They can get another B50 or a B40 dock from another store, but nothing else. So if I want the battery issue fixed I have to send it to ASUS. :mad: For what it's worth, the guy at ASUS asked if I bought the tablet & dock separately or together. When I told him separately he said ok and asked for the serial of the dock and said to send in just the dock.. I am in Florida and they gave me an address in Grapevine, TX
[Eee Pad Transformer General] skunkape:
Just got my RMA taken care of. ASUS only mentioned sending the dock. Did not even ask about the tablet. Only wanted the dock s/n and was informed to ship that.

he did have me turn on the tablet and verify the build # and verified if i did the power saver option.

Right now, it's boxed and ready to ship out. Going to TX.

So now i wait.

In case anybody wants the number i called...here it is:

1-888-678-3688
[Eee Pad Transformer General] Feoen:
Bought a new dock at Best Buy. Jerks rang it up at $199, had to have them price match their own stupid website.

It's a B60 revision. Plugged it into the tablet when I got home and plugged them into the wall. The keyboard test PASSES!!!! I'm so happy!

But then I touched the Touchpad and it woke up, so I got concerned...

Then I rebooted it to install the Battery Widget and now neither the keyboard nor the touchpad wakes it up.

I'm so happy. If the battery drain issues are truly fixed, this is going to be the best product I've ever owned.

(just fyi, I have a B40 revision Tablet with no problems besides a minor amount of Light Bleed)

Good luck to everyone doing an RMA!
[Eee Pad Transformer General] Reverence12389:
Just tested my dock earlier once I read this, and it seems as though I had the old version because the battery saving mode is not working properly. I just opened up a technical inquiry with Asus so I could get it RMA'd.
[Eee Pad Transformer General] Elzbieta:
Most of us have status waiting for parts etc. Most likely it will be repaired. I got an email that the dock was sent today. I guess they got the parts. Funny, no tracking # or method of shipment indicated in the email or on their website.. :rolleyes: ., unlike when they sent the tablet. Will update when it arrives.
[Eee Pad Transformer General] mug2k:
Mine was picked up yesterday and arrrived there about 1hr ago. The status is already as 'repairing' :D.
[Eee Pad Transformer General] Mr Paul:
Mine arrived on the 15th for repair and is still waiting for parts... :(
[Eee Pad Transformer General] timtlm:
This is seriously baffling to me that hardware can keep the tablet from sleeping, and a software change can't fix it. I'm unfortunately in the fail group. My tablet and dock are both from the earliest batches (B40). I will be RMA'ing when I find the time to deal with ii, and and will be demanding they pay for shipping because this is their fault. I think everyone really falls in the group of wanting more battery life.
[Eee Pad Transformer General] theparanoid:
My Dock was B40. It failed. I check with target.com and saw I could return it. I did. They had no replacement so I went down the street to new HHgregg. They had several docks both B40 on self. They check the back room and found a B60. I bought that one after checking on return period. Just check. It ok.

Seems asus has not even told seller. The person helping had no clue of issue.
[Eee Pad Transformer General] mwbarb:
My RMA status had been sitting at "Waiting-[WB7] Wait for Technical Support From ASUS" for more than a week and finally changed today to the status of "Repairing." I'm hoping that means they got whatever technical support and parts they needed and I will have my dock shipped back soon.
[Eee Pad Transformer General] kamfl610:
I bought my B50 dock from Office Depot last week. You think they'll take it back because it was the only one they had in stock. Would they order me a new one like B60 or B70. I guess I could ask. Anyone had experience with that after seeing the horror stories on the RMA process.
[Eee Pad Transformer General] Elzbieta:
Yeah.. I had the same "Waiting-[WB7] Wait for Technical Support From ASUS" status. You should be getting yours soon :)
[Eee Pad Transformer General] mwbarb:
Well I just got an email from Asus confirming that the repair has been completed and my dock is being shipped back to me via Fedex. All-in time for the repair from when they received my dock was a little over two weeks. I guess that isn't too bad. Hopefully everything looks good once I get the dock back and am able to test it for the battery drain issue. I will update then.
[Eee Pad Transformer General] gtsfrost:
considering the fact that some users out there are using the old dock, I do have the old dock too, but it doesnt seem to drain out when "undock".

if the issue is there is no drain, is there really a need to change for the new function?
[Eee Pad Transformer General] sstrunks84:
Has anybody received the fix yet? If so, can you confirm that you're actually getting better battery life after the fix?
[Eee Pad Transformer General] FlagshipX:
I'm not really feeling this part...

My unit wake with that box checked or unchecked. I think it's the part where I have to pay extra to ship something out I just bought brand new to get repaired.

If I took the one I bought back to Best Buy, what should I be looking for in a new dock. I swore this one was a B60 batch. Do I need to have them look for a B70 dock?
[Eee Pad Transformer General] ri3tn:
I wanted to link my post here to anyone experience battery drain on a B60 dock - http://xdaforums.com/showpost.php?p=16115788&postcount=57
[Eee Pad Transformer General] FlagshipX:
I've uninstalled stuff like Beautiful Widget which I weren't using. We'll see. I don't have anything else to give.
[Eee Pad Transformer General] Need-A-Tablet:
I could care less about battery saving mode while the tablet is on, as it would still last longer than any other tablet on the market, my problem, and A LOT of other's problems, is that the tablet drains about 5+% an hour when everything is completely turned off. If I turn my laptop off at 100% and turn it back on in 3 weeks, it will still be at 100%. I fully expect my Transformer to do the same. If this RMA does indeed fix the problem, I certainly will not be paying for the shipping cost as this is a clearly a product defect, as every other product that runs off of a battery does not have this disfunction.

Please someone that previously had the excess battery drain problem while completely turned off, post your results after you get your DOCK back.
[Eee Pad Transformer General] Bob Smith42:
I read somewhere (see above #117 post by @ri3tn) here on XDA, the test to wake up from dock key is ONLY from *deep* sleep, and there are factors that prevent your tablet from *deep* sleep.

Therefore, even if your B6O dock passes the test now, a few minutes later some cycle could occur stopping *deep* sleep, maybe while tablet is still in standby. This might explain at least a part of it.

People here were using a cpu monitoring tool to determine *deep* sleep, but I have not tried it yet.
[Eee Pad Transformer General] hoang51:
I too experience the same pain that you're experiencing. My tablet would drain its battery by a good chunk when it's turned off. And this is without connecting to the dock. After turning off (yes, a shutdown, not sleep mode) the tablet for half a day, I turn it back on only to find the battery has been discharged more than it should have. I have B5O series for both tablet and dock. My dock also fails the sleeping/waking test. I do feel that Asus should be obligated to pay shipping both ways to fix this battery draining issue.
[Eee Pad Transformer General] CrazyPeter:
Hi, my dock is being fixed for the battery drain issue, it's currently sat at the following status:

Waiting-[WF3] Wait for Customer Confirmation-Wait for Spare Parts

I notice others have a different waiting status. I'm slightly concerned I missed an email from Asus, as what's the Customer Confirmation bit all about????

Anyone got this same status and DID get an email?
[Eee Pad Transformer General] vicw:
I have a B40 tablet and dock, with 3.2 installed. I confirmed that the MobileDockBattery Saving Mode option is enabled in Settings/Screen/, and I ran the test suggested by ASUS.

It passed that test with no problem - The unit didn't wake up in response to any keypress after being powered off, BUT the dock is still dropping about 4-5% an hour while the tablet is powered down. I need to dig further on this, obviously.

If I never traveled, and charged and used the unit daily, I wouldn't be too concerned about this, but it will obviously create an issue for us in transit.

UPDATE: I subsequently realized I was wrong in my test method and conclusion. I had been putting the unit through a full Power Off cycle, rather than standby/deep sleep.

The B40 dock/keyboard does in fact, have the problem. When I put the unit in sleep mode, buy a momentary press on the Power Button, any press on any key wakes up the unit, no matter which way the option is set. I submitted a Technical Inquiry with ASUS today to try to get an RMA.
[Eee Pad Transformer General] vicw:
I don't know what is "normal", and I'm not sure the the OP on that other post really did either, but when I tested my B40 tablet and B40 dock this morning, the touchpad did NOT wake the dock with the Dock BatterySaver option set, nor did touching any of the keys HOWEVER, to further complicate things, I'm losing 4-5% and hour with the unit powered off.

UPDATE: My comments here were incorrect, due to a misunderstanding on my part.
[Eee Pad Transformer General] sinman02:
Hmmm... To buy or not to buy?... It sounds like from all the posts so far, that the keyboard test does not necessarily determine whether there is battery drain problem or not for the dock. That is, people who have passed the test, still are reporting 5% or so dock battery drain per hour when the tablet is connected but powered off. The other possibility is that ASUS's "fix" only partially addresses the problem and doesn't address the powered off but connected drainage at all. So which is it? It's hard to get a handle on this as information is disjointed and inconsistent. Can someone from ASUS chime in? Has anyone gotten a RMA'd unit back and can confirm that the problem is solved whether the tablet is sleeping or off? I'm sure a lot of other people are looking for a definitive answer here once and for all...
[Eee Pad Transformer General] AustinMartin:
Did you mean off, or from standby? The keyboard will not wake the tablet when it's off.
[Eee Pad Transformer General] RSY42:
It means that the both issues "Mobile Dock Battery Saving" and "Dock Battery Draining" are two distinct issues !!!!????

Can Anybody confirm this information please ?
[Eee Pad Transformer General] mlbl:
Both my tablet & dock is B50 series of S/N but they passed the test, both keyboard and trackpad were tested but for trackpad, i had to wait for like < 5 seconds then pressing it wont wake it up. If i put the tablet to sleep then press the trackpad immediately, it will wake up. Putting the tablet to sleep then pressing the keys however does not wake it up and battery life has been pretty decent to me. Guess mine is not an issue i suppose.
[Eee Pad Transformer General] ikeny:
Yes, two issues. I sold my B5O dock/tf for this reason, which had the powered off state drain. I then bought a combo of B6O, which had no such drain.
[Eee Pad Transformer General] Feoen:
Yours is not a problem. I thought I had this issue too, but I discovered that it was a matter of the tablet going into "deep sleep" (lowest CPU usage mode).

To test this, install the app "CPU Spy". When the tablet isn't in Deep Sleep and something is going on in the background (such as a widget updating), even if the screen is off the touchpad can wake the tablet.

If you are in deep sleep, the only thing that can wake the tablet is hitting the sleep button on the tablet itself. If the
[Eee Pad Transformer General] mlbl:
Just tested my transformer by enabling the mobile dock battery saving mode, noted the dock charge % before i went to sleep, then 7 hours later, it didnt even move a single percent..100% confirmed mine isnt affected...question is, why are there some with b50's like mine are ok while others aren't? Batch issue?
[Eee Pad Transformer General] AustinMartin:
I think they added the hardware support in the middle of the B50 run
[Eee Pad Transformer General] mlbl:
guess i'm just lucky then
[Eee Pad Transformer General] WoodburyMan:
Sent RMA request into Asus. I have a "Early" dock. I purchased it online from PC Richards on May 23rd. My SN is B50KASXXXXXX..

Funny when doing the support forum they list F101-G on model number list. Odd.
[Eee Pad Transformer General] d0gan:
Has anyone been successful getting asus to cover the shipping fee for a rma in the us? If so, how?
[Eee Pad Transformer General] browngeek:
Asus HK

I gave my to Asus HK on Friday.

Spoke to them today saying they have no idea what this battery drain dock problem is and all they can do is update the firmware.

Their suggestion is that I use a passcode.....

I've emailed them various links about the problem.

I'm not holding my breath.
[Eee Pad Transformer General] dazz87:
Just received my dock from amazon and with my luck instead of getting a B60 or B70 I got a B50. Did the deep sleep test on page one, and mine pass the test. Will test it out this week to see if the battery drain on the dock. Quick question I am charging both the tablet and dock and just wondering is it normal for the dock to charge slower then the Tablet? It had 5% and it barely move up to 12% in the last two hours.

UPDATE. WTF after charging the dock to 100% now my dock and tablet will not go into a deep sleep. I try the test and now my tb will wake up when I hit any keys. I also checked cpu spy and it's shows that the tablet is going into a deep sleep So now I dont know if the tablet and dock are going to into a deep sleep or not. Weird..... I am running Prime 1.6.
[Eee Pad Transformer General] browngeek:
Dropped mine off to the service centre on Friday afternoon, have just picked it up (Tuesday afternoon).

All seems to be in order.

They told me they had to replace the IO board.

They also done a clean install of 3.2.

Now when I press a button with the dock connected and the TF in standby, nothing happens.

Now to work out how to root 3.2.

Happy days.
[Eee Pad Transformer General] Mr.Clark:
Nice.

I've just filled in the RMA form in the UK. They should get back to me in 48 hours with more info, I guess. You can only describe the problem in 150 characters! What's with that??

Also can't have special characters, so couldn't link to the first post in this thread.

We'll see how this goes...
[Eee Pad Transformer General] mysticc:
The RMA-form is a pain in the ass - 10 years ago such RMA-forms were used.

I was asking ASUS DE about the restrictions - they replied "experiences have shown.."

What might be the experiences with special characters and text more than 150 chars in the past?

Ridicilious.
[Eee Pad Transformer General] flumpster:
I agree, the form is awful.

It gets worse than what you say tho. I filled in my address on the line that it provided and because I have a house name that is quite long instead of a house number it accepted it but when the returns sticker arrived most of my address had been lost so they only have my house name, half of my street name and my post code.. lol
[Eee Pad Transformer General] cerchiara:
Hi guys,

Do you think we should be testing this on a stock rom and kernel? before deciding something is wrong with our dock. I'm on gf 1.1.3 and dynamite kernel. Ignore this if already mentioned. But I think I read through every page don't think I saw anyone bring this up.

Thanks..
[Eee Pad Transformer General] deadman3000:
Mine just went from repairing, wait for advice back to reparing so hopefully they got the parts now.
[Eee Pad Transformer General] tanguita:
Hi... I wonder if anyone could give me some advice. I bought the transformer in the US, however I live in Chile. Unfortunately, my dock did not pass the test :(. Do you think it would be possible that ASUS sends me somehow the chip that needs to be replaced and I do it myself?
[Eee Pad Transformer General] ky3bmu4:
There is service center in Chile

http://latin.asus.com/Static_WebPage/Service_center_chile/

Asus provide transformers with global warranty, so they should fix or replace your keyboard.

It worked out for me in Russia (also bought from US) which is not typical for our country where every company tries to f-up customers.

Well, at least they took my keyboard and the tablet itself to make some diagnostics
[Eee Pad Transformer General] camjcb:
My dock just arrived at the ASUS service center in Texas today via Fedex. The RMA status is:

Product Received > (Waiting) > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished

Did they really repair this repair this today already? If so, then I'd say that's how to address a problem. I hope it's going to ship back tomorrow.
[Eee Pad Transformer General] vicw:
My apologies for my misstatement on this issue. I was actually working with a power off condition, not standby. I updated my original posts. Sorry for any confusion I caused.