yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S (4G Model)] chris31jct:
yeah, this happened to me a few days ago while odin'ing and i forgot to turn of the lagfix... phone went into black and it didnt work. so i thought it was hard bricked but after trying to plug the phone with vol up and down pressed it got into something similar to download mode... anyway since i had nothing to lose i just odin'ed and it worked! thought to share it but hey you came up first! :P

i dont think you need to pull battery off. i think!
[Eee Pad Transformer General] Asus_USA:
Dear all,

The original design of ASUS Eee Pad Transformer keyboard dock was intended to provide the most user-friendly usage experience, where the keyboard would quickly wake the tablet on a single key press. However, this requires the keyboard to remain in an ever-ready standby state. While this feature was initially well received, we have since monitored feedback requesting an even longer battery life, considering the substantial battery capacity when the Eee Pad is docked.

Subsequently our engineering team has fulfilled this request by providing an additional, optional battery saving mode. This turns off the ever-ready standby state, enabling the keyboard dock battery life to last longer. However, the trade-off is that the keyboard dock now requires a press of the power button on the Transformer Pad to wake it instead. Eee Pad users now have the freedom to choose between longer battery standby (battery saving mode) or ever-ready keyboard wake-up at any time, from the settings menu. We have already implemented this free update for the Eee Pad, and it is ready to use today.

At this point of time, most of the keyboard docks that have been sold and everything in stores today supports this new battery saving option, except those of very early shipments. While the addition of this mode may not be critical to most users, we realized some owners of the earlier units may still desire this additional feature. Despite our best efforts, unfortunately this function is not upgradable on a limited number of keyboard docks and it requires an ASUS engineer to update the device. For those customers that require this optional function, ASUS will arrange an update. Please contact local ASUS service center to make the arrangement.

The following is a step-by-step guide on how to verify if your unit can support the new optional battery saving mode:

(1) Make sure your software is updated to 8.2.3.13 or later; and your mobile dock is updated to 0209.

*([Setting]>[About Tablet]>[Build Number] & [Mobile Dock version])

(2) Dock the Pad into the keyboard dock.

(3) Go to [Settings] > [Screen] and select [MobileDock Battery saving mode]

(4) Press power button on the Transformer Pad to make the unit go to sleep.

(5) With the option checked, if your unit does NOT wake up with the tap of a keyboard, the new battery saving mode is enabled and working.

(6) With [MobileDock Battery saving mode] checked,if your unit still wakes up by a key press, you have the earlier design.

(7) If #6 is true and you also require the new feature, then please contact your local ASUS service center.

best regards,

ASUS
[Eee Pad Transformer General] Tortel1210:
Interesting. I did notice that with my new dock, it doesnt wake up. My first dock did, and the battery drained very quickly
[Eee Pad Transformer General] mike5065:
I will assume pressing Power on TF to make it sleep should be instantaneous (no wait time).

I just tested mine and, sure enough, with the Sceen option selected, it does wake.

Appreciate this explanation. I'll take the dock to ASUS support.

And big Thanks for all the great Honeycomb support. Looking forward to 3.2.
[Eee Pad Transformer General] JoTeC:
Thank you very much for the detailed explaination and commitment to resolving this issue. Great to see you guys are here and monitoring our forum...

Now, about the LIGHT BLEEDING...??? :D
[Eee Pad Transformer General] danr238:
Got my RMA after running the required steps. Painless, but will be painful to be without my tablet for however long it takes. I've grown accustom to using it so much. Thanks for being in contact with us here. I know for me at least it means a lot knowing that you listen to our inquiries. I second the light bleed too! Wonder if I can add that to my RMA?
[Eee Pad Transformer General] ilgadets:
Does Asus have sufficient quantities of all the parts required for the fix on hand?

I have read a few posts where people have RMA'd for this issue only to be told their repair is on hold due to "waiting for parts".
[Eee Pad Transformer General] danr238:
Does anyone who has submitted an RMA have a copy of the RMA_COMPONENTS_CHECKLIST.pdf? For some reason I can't get it to download from the e-mail sent to me. Says file is corrupted. Greatly appreciated in advance :D
[Eee Pad Transformer General] prouted:
Hi Asus_USA, and thank you for your post.

Would the local ASUS (France for instance) know about this and do what is necessary to exchange the product ?
[Eee Pad Transformer General] ryan stewart:
is this a "dock only" rma? I could probably live without the dock for a while but I'd rather not have to surrender my tablet.
[Eee Pad Transformer General] danr238:
Just RMA'd mine and it's a Tablet only RMA. I figured I'd list my other discrepencies along with this when I sent it in. We'll see my luck compared to others
[Eee Pad Transformer General] JoTeC:
Am I reading this right? The problem is with the TF and not the dock? Hmmmmm....
[Eee Pad Transformer General] Bob Smith42:
OP can you read this and edit your original posting.

Thank you.

PS: There is a NSFW version in that thread. LOL
[Eee Pad Transformer General] knoxploration:
I'm concerned that this has been posted by a new single-post user, rather than one of the existing, known Asus accounts, and the fact that the same information hasn't been provided anywhere that I can see on the official Asus site, nor on their Facebook page.

Hence, I've posted on Facebook asking for confirmation that this is really an Asus employee and procedure, and if so, asking for clarification as to whether it is only the dock that need be returned, or the tablet too.

http://www.facebook.com/ASUS/posts/252930108053047

For reference, my dock does *not* pass this test, and mine is a B5O unit, so if this test is real, then only B6O units are able to pass the test.
[Eee Pad Transformer General] danr238:
For what it's worth I spoke with tech support and they had me reproduce the steps identical to those of the OP and also said that my tablet needed to update to support this feature. I implicity asked if this was a problem with the tablet or the dock and the support guy insisted it being the tablet. I realize that he is just reading off the screen as to what to say, but this is enough verification for me to believe that it's the tablet. I guess the complete truth will be told when I receive it back from ASUS. Again though I ask if anyone has RMA'd can you provide me with a copy of the checklist pdf so I don't have to sit on hold to have them resend it to me. And just a heads up its B5OK.....not B50K. I didn't realize this until I went to register my device on their website.
[Eee Pad Transformer General] AustinMartin:
That's not true, my B50 dock passes the test. Some B50 units fail, and some pass. I think that's why they don't just say, check if it's a B50 unit and send it in.
[Eee Pad Transformer General] dictionary:
Yes, but what version is your Tablet? I think the problem is with the Tablets, not with the actual dock. I have a b50 dock and have the screen wake. However, my tablet is a b40.
[Eee Pad Transformer General] knoxploration:
Interesting and a bit disheartening -- I really don't want to be without my tablet for a period of ... who knows how long ... given that it's apparently a manufacturer design issue, and not a hardware failure.

For reference, my tablet's also a B5O, the 32GB version. My wife also has a tablet which I guess we'll also need to be returned, although we're still waiting for her dock to be delivered. I think hers is a B4O if memory serves, but it's not in front of me right now.

More frustratingly, I bought a third 16GB Eee Pad and dock for my father, who lives in the United Kingdom, as his Christmas present (he's holding it until then, charging and discharging the battery occasionally to keep it healthy). So I guess we're going to need to get into figuring out how Asus' international warranty works, too...
[Eee Pad Transformer General] AustinMartin:
My Tablet's a B5O, but I would be very surprised if it's a tablet issue.
[Eee Pad Transformer General] cooldragon777:
I have started this poll quite some time ago, http://xdaforums.com/showthread.php?t=1155151, but cannot figure out a way to make it sticky!
[Eee Pad Transformer General] myamex:
My B50 tablet and B50 dock passed the test.

This is how I test it:

Check the option, then press power button. Scren turns off and pressing keyboard keys shouldn't turn it on.

Uncheck the option, then press power button. Screen will turn on if I press the keyboard.

Btw, I don't have battery drainage issue.
[Eee Pad Transformer General] jerrykur:
That sounds more like you tablet is active instead of sleeping. Undock the unit and see if the drain stays the same.

The 3 biggest power draws are screen, GPS, and Wifi. Ensure that screen really is dark when you close the dock. You can peak a bit. Second, ensure that no GPS based app such as google maps is running. You can also go to the location settings and turn off the features that deal with increasing accuracy unless you really need the accuracy. Finally verify that your Wifi is set to turn off when the screen goes blank.

With the dock, ensure that the power saving is turned on ([Settings] > [Screen] and select [MobileDock Battery saving mode] ).
[Eee Pad Transformer General] browngeek:
problems again

Seems I'm having problems with my dock / tablet.

When I got it back from HK service centre, both tab and dock fully charged.

Its been about a week, my dock is showing at 75% charged, and has been for the past week.

Further, even when my tab has been on, it seems the dock isn't charging the tablet, like its supposed to.

Last night my tablet was at 1%, so decided to charge it, with the AC plugged into the dock. Tablet charged up no problems, dock still showing 75% and the widget showing the dock as "not charging".

Have tried cold reboots and also charging the dock separately from the tablet, but still no loving. Whenever I plug the dock into the AC, I get the orange light (I think that indicates power less than 95%).

I guess time to take it back to be fixed yet again.
[Eee Pad Transformer General] Dr. Clavan:
Yep, with mine TF B6o - B6o I have all those settings and still 3% drain in standby. I will go back to the shop to see if they will exchange it for a B7o. My Tablet undocked has a 0,25% drain per hour. To me it seems that wifi stays on all the time when docked no matter what setting.
[Eee Pad Transformer General] jerrykur:
Check the Battery usage and see what is sucking juice. If you need to go further there are apps you can install that will provided additional detail. No use sending it back in until you figure out where the power is going.
[Eee Pad Transformer General] jahmusic:
Still with dock problems

RMA'd my dock and got it back from Texas. It charges now and charges the Pad when they're attached. But.....

When I put the dock on power save, i can't wake up the tablet with a keystroke, but if i touch the touchpad on the dock then it wakes up. I am getting fairly quick power drain on the dock.

If ASUS say that the wake up feature drains the dock, then waking up the pad from the touchpad on the dock is the same as waking it up with a keystroke, a better fix may be needed.

Has anyone else seen this?

Any comments?
[Eee Pad Transformer General] ri3tn:
That's completely normal. It just means that your tablet isn't getting into deep sleep. Read this post: http://xdaforums.com/showpost.php?p=16115788&postcount=57

The dock functions fine. Just figure out what app is keeping your tablet from going into deep sleep (when touching the touchpad would not wake the device).
[Eee Pad Transformer General] Mr.Clark:
Mine is back!

Requested an RMA on the 2nd, DHL dropped it off today.

Impressed, actually.

The MobileDock Battery saving mode now works correctly, so I need to test battery drain, but the rest of the problem should be software.

Go ASUS! :D
[Eee Pad Transformer General] WoodburyMan:
My Dock just got to Texas. Hopefully I'll get a status update tonight :D
[Eee Pad Transformer General] Highland3r:
Thats good to hear! Mines just been collected - fingers crossed it's back in <7 days too! :D
[Eee Pad Transformer General] kkiran:
Was your dock a B50? No more pointless battery drain even when the tablet is completely switched off and docked for the night?

I see that they didn't replace the dock in your case, how is the whole experience from shipping to fixing if the issue is really fixed that is?
[Eee Pad Transformer General] Dr. Clavan:
Yes, I know I did search and search and saerch but can't find out what is draining factor when they are docked. As I already wrote it seems to me that the wifi stays on all the time, cant find the app or whatever that causes that.

When I look at the table I see that Wifi and Screen use the most battery power.

Maybe I must uninstall all apps and widgets and then look if I have the problem also.

What other apps are there that I can use to see more in detail?
[Eee Pad Transformer General] stevedog1:
I think your mistaken here.

My BRAND NEW tablet/dock B60/B50 respectively, does not wake when touching the mouse pad.

The whole point of the new feature is that is disables waking the tablet from the keyboard dock in order to save battery power.

So why would it be normal to be able to wake up the tablet by a simple touch of the mousepad if your on the new, fixed software/hardware? The new feature is supposed to disable wake lock, which diables waking up the tablet by touching the mouse.

In lame mans terms, if you have the new fixed software/hardware and have checked (enabled) the new battery saving feature we are all referring to, then NO, you shouldn't be able to wake up the tablet just by simply touching the mouse.

NOT WAKING UP IS THE WHOLE POINT. If your does wake up, then it needs to be replaced (RMA'd)

It would defeat the whole purpose of the feature if it did. Someone please correct me of I'm wrong here.
[Eee Pad Transformer General] stuntdouble:
Just received my dock back from the Czech Republic centre. I'm happy to report mine appears to be fixed up, no damage or anything on its return journey unlike a few people's reports (which had me worried. Sounds like that Texas service place needs a few people to lose their jobs). I didn't send mine in the original box, but it came back in a plain brown box, in an antistatic bag, padded by foam, also with a new dummy card in the sd slot (which made me hopeful that someone had read one of my previous posts and left a nice SDXC card in the slot for me, but it wasnt to be). I didn't have to pay postage back to them (as it should be), as a few others have said they did.

Anyway just reporting back here to show that mine's a success story, in amongst the sea of unhappy campers, I'm a satisfied one. From my initial RMA'ing email to getting it back was just under a week, which is pretty good service imho. The only negative was that the returns service update page seemed to show that they didn't have my dock for 2 days after DHL delivered it but after a quick email to Asus they told me they had it and that their site was just slow to be updated.

Obviously your experience may differ but I'm quite satisfied with the way everything's been handled.
[Eee Pad Transformer General] nik4o77:
Hi all there!

Just receive my dock(B40) from Czech R. They repaired it for a 10 days and it seems works fine.Dock didn't charge at all, but now think the problem is solved.At this moment I note that the saving mode works well, but when I touch the track pad-the tablet wakes up.
[Eee Pad Transformer General] mashedbymachines:
I just got my dock back from the Czech support center. Battery drain is fixed and pad doesnt wake up on keypress anymore :)
[Eee Pad Transformer General] freddycs:
well, i sent in my keyboard dock to the Asus service center last week due to the battery drain problem, and they replace a new dock for me today. The new dock doesn't wake up the transformer anymore on pressing any key on the dock, but by touchig the mouse pad still wakes it up.

the only condition i can think of for touching the mouse pad doesn't wake up the transformer is that, the mouse pad is turned off :)
[Eee Pad Transformer General] Highland3r:
Can you confirm the RMA status URL please? Doesn't seem to be included on the original email (unless I'm blind :p)

Cheers
[Eee Pad Transformer General] stuntdouble:
Yeah it wasnt in my email either but found it via google. Here ya go:

http://support.asus.com/repair/repairstatus.aspx?SLanguage=en

Comes up in a popup window so you might need to turn off a popup blocker if you use one.
[Eee Pad Transformer General] knoxploration:
No need to shout at me, thanks. You're quoting a post that is over two weeks old. At the time, nobody else had reported their touchpad not waking the dock. Now, it's common knowledge that it shouldn't unless something is preventing your tablet from sleeping properly.

At the time, since nobody had stated that their tablet wasn't woken by the touchpad, it was believed to be the normal behavior, even if not the best possible power saving. (But then, the battery still drains when dock is mounted and tablet is switched off, so Asus obviously aren't perfect at figuring out how to save battery life.)
[Eee Pad Transformer General] CptJimmy:
So Knox, tell me if this is correct please...

When the power saver mode is functioning correctly, the touchpad should only awaken the tablet BEFORE it's gone into deep sleep? Do we know how long it takes to hit deep sleep?
[Eee Pad Transformer General] knoxploration:
That, I'm afraid, I can't tell you. Haven't sent my dock in to be serviced yet, so I've not gone to the extent of trying to test my tablet and see how long it takes before deep sleep is active. I'm sure somebody else can chip in, though...
[Eee Pad Transformer General] CptJimmy:
I just read this in ri3tn's post here:

"Also, to clarify on the touchpad waking the device - it will ONLY wake the tablet when the tablet is in DEEP SLEEP."

I would've expected the opposite behavior. I still need to send in my dock to get all this fixed, but I've been waiting until they've fixed a few in Texas before sending mine in.
[Eee Pad Transformer General] jofun:
"Also, to clarify on the touchpad waking the device - it will ONLY wake the tablet when the tablet is in DEEP SLEEP."

I would've expected the opposite behavior.

--> Yes, me too. And some lines later, the op writes that too.

"After 5-10 minutes, swipe around the touchpad and if it wakes up, then your tablet is not getting into deep sleep. If it doesn't, then your tablet is."
[Eee Pad Transformer General] kkiran:
Bought a dock on eBay - B50. Battery drain is really worse - 50% from 10 PM to 10 AM with Tablet switched off!

I am having a tough time looking for a B60 dock in BestBuy. I don't want to buy online because of a probable B50 dock with a similar issue. Does anyone know if all B50 docks are plagued by battery drain issues?
[Eee Pad Transformer General] darkhawkff:
Just bought (and received) a B60 dock from Newegg today (shipped from NJ, I'm in central PA). It seems to still have the issue. I'm actually really kinda pissed off about this now. The B50 dock I had would wake from the keyboard. This dock wakes from the mouse, the complete opposite problem from before. Is Asus really having that much of a manufacturing problem to screw this up that bad?

I might take the time to look at this myself instead of sending it to Asus. I don't agree with 4 week turn around time with something that was manufactured wrong in the first place. At the very least it should be a 1 week turn around or less, shipping included. I shouldn't have to pay to ship the 'defective from the factory' product back.
[Eee Pad Transformer General] ffw137:
Hi from Belgium,

I have just bought one and it was delivered with a B70 dock so I test it, after 100 % for dock and tablet at 9:30 pm with localisation by wifi and GPS deactivated, I put it totally off.

This morning at 7:30 am, I have 98 % for dock and 100 % tablet, so seems it's ok, I got a discharge of 0.2 % by hour.

Sorry for my english, it's not my native tong.

:)
[Eee Pad Transformer General] kkiran:
When did you place an order with Newegg? I live in NJ and am having a tough time finding a B60/70 dock! I will never deal with Asus RMA after seeing those pictures.
[Eee Pad Transformer General] jofun:
Almost the same here with b70 dock delivered 3 days ago. I thaught i had the battery drain, but in my case WLAN was the problem. So i changed the wlan policy and now it's looking much better.
[Eee Pad Transformer General] knowah:
Out of curiosity, is everyone that is having problems keeping their tablet at full charge before 'testing'?

The battery in the keyboard should drain if the tablet itself is not at 100%. At least that's how a few reviews and other things I have read claimed it should be.

I had plans on purchasing a dock, but I'm starting to think it isn't worth it. BUt I'm afraid if that is the case, I'm going to have to return it and swap it for a netbook/laptop :(.

EDIT: nm I read some of the other thread, hadn't seen it.
[Eee Pad Transformer General] lordgodgeneral:
I RMA'd my dock due to the dock battery drain issue, got it back a few days ago. The repair does work wonders. I'm using a B30 tablet and a B40 dock. Before sending the dock in, I was loosing 5% per hour on standby. After getting it back, with the battery saver option turned on, I'm only loosing about 1% an hour off the dock battery, and tablet battery doesn't move at all.
[Eee Pad Transformer General] asdfuogh:
I forgot about my dock for a couple of days, it was at 100% maybe three four days ago? So, basically, dock left alone for 3 maybe 4 days, it was at 97% when I checked today! It does discharge a lot more when it's docked though.
[Eee Pad Transformer General] browngeek:
seems my dock battery has a problem and needs to be replaced. They don't have the parts and I've been told it may take up to two weeks.

They said though I can pick up the tablet itself later today or tomorrow.
[Eee Pad Transformer General] human_error:
Just had my RMA'd dock delivered. They fixed the power save feature that wasn't working, but it still causes my tablet to freeze and shutdown randomly every few minutes, which I'm really annoyed about (it was the main reason I sent it back - what use is power save when I can't use my tablet with the dock at all???).
[Eee Pad Transformer General] stuntdouble:
Sounds more like an app conflict. Using a different launcher or something?
[Eee Pad Transformer General] CrazyPeter:
Do a factory reset and see if it still occurs, if it does (and it's running official Asus firmware), then it's a unit fault. Mine has NEVER rebooted...

I have only ever had one software problem (Google Music went "mental"), but never anything else, certainly not random reboots.
[Eee Pad Transformer General] jambo89liam:
I hope mine goes just as smooth, dhl picked up my dock today.
[Eee Pad Transformer General] human_error:
nope - all stock. Has happened since I got the dock (I originally put it down to original dock firmware, but it never got fixed). I'm now looking up how to backup all my app installs as I don't want to forget anything (I need to do a factory reset before they'll even look at the problem).
[Eee Pad Transformer General] tomqman:
Do i need a address. Asus have sorted rma out for me and dhl rang to say there coming Tuesday will they have the repair center address when they collect it
[Eee Pad Transformer General] deadman3000:
When I got my RMA'd dock back they forgot to include the dummy SD card in it. They are sending me another in the post. Well done Asus.
[Eee Pad Transformer General] angerized:
DHL just picked up my dock, from France, to Czech Republic. I hope all will be OK as well, I hate having to RMA stuff.