yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] heynetboy:
FYI

Just got off the phone with them. I said I didn't think I should have to pay for shipping on a defective part. They then emailed me a prepaid shipping label for UPS.
[Eee Pad Transformer General] vicw:
I shipped back my dock for repair on Wednesday. It should be delivered to the ASUS center today.

Since I am so happy that ASUS has been exceptionally prompt with firmware updates, and that they openly acknowledged the subtle dock battery issue, addressing it promptly, and offering a positive resolution, that I didn't hesitate to pay for the shipment back to them.

I can't remember a similar consumer experience with any other technical device, where the manufacturer has been so open and responsive.
[Eee Pad Transformer General] DilloDroid:
Guys read the very first post in this thread. It describes the problem and how to test for it. It's supposed to be from Asus.
[Eee Pad Transformer General] ri3tn:
Hey there, sorry about the mix up, I didn't realize that I switched that around in my post. Touching the touchpad would only wake up the tablet screen if the tablet itself is awake. If it does not wake the screen, it is in deep sleep.

Sorry!

EDIT: Decided to add some for information that I found out since making the post that could be of some use to other posters. Be sure to look at the post again if you still have drain.
[Eee Pad Transformer General] depulle87:
can anyone tell what is thenormal drain of the TF when docked ?

cause there is always a drain right, is it about 10-15% over night ?

sorry if asked before but can't really find a solid answer, a lot of different valeus cross my screen while searching.

tanks in advance
[Eee Pad Transformer General] mysticc:
I see 14%/day draining when off AFTER repair. (T does no more wake up when pressing a key when switched of in settings - did this before)

I am not really satisfied with that, although it vastly improved (up to 30% before repair)

Will contact ASUS again.
[Eee Pad Transformer General] ri3tn:
I think it's around 1%/hour on the dock if the tab doesn't need to be charged - in standby. Could be lower though,depending on various settings. If the tablet needs to be charged it would take the dock roughly 2% per 1% charge of the tablet.

Hope this helps.
[Eee Pad Transformer General] depulle87:
ye it helped me a lot that is my exact drain 10% over 10 hours no use thanks man
[Eee Pad Transformer General] kodakeos:
Tablet was nearly dead, plugged it in yestedy to charge, and unplugged it "full" last night around 9. this AM at 7, the dock is completely dead, and the tab is at 100%. But the tablet was OFF.. one of the few time since ive bought it. first time i noticed the dock drain with the the tablet off and not just aslep. guess ill have to rma this b50
[Eee Pad Transformer General] knoxploration:
There's no point RMAing for drain with the tablet switched off altogether -- that's the intended behavior, and the same thing happens with new docks bought today. The service program is only for excessive drain with the tablet switched on and docked.
[Eee Pad Transformer General] Elzbieta:
That is completely NOT true.

When my tablet is off and docked after 3 days of not turning it on at all both the tablet and the dock remained at 96% each.

I would RMA.
[Eee Pad Transformer General] Elzbieta:
Overight when docket I only lose about 2% of the battery when the tablet goes to sleep.

Hope this helps. :)
[Eee Pad Transformer General] kodakeos:
So Much misinformation in this thread. I would see no point in having a computer that drains when not in use
[Eee Pad Transformer General] karlr30:
Everything is ok

Ok, since we always complain when there is something wrong, I thought it should be interesting to say it when it is ok...

So here it is. I rma 'd my doc last week, an old model (sn B40K)

I received it today. Everything is ok, they changed the DOCK IO_BD./AS .

The dock look and feel new.

I had an excellent service with Asus Canada.
[Eee Pad Transformer General] Diamond360:
Woaw... Mine, I lose about 25-30% after an 8 hours night. Do you set airplone mode? I set wifi off when screen off, but it sound like useless. By mean go to sleep, you mine screen off? Or dock with tablet closed?
[Eee Pad Transformer General] Korumera:
25 - 30% is a lot m8. When my tablet is undocked i lose well i think 6% in 20 hours (with screen off). While docked it's even better altho, the tablet is beeing charged by the dock so it's hard see what's really happening.
[Eee Pad Transformer General] Diamond360:
So I am really unlucky lol.

I just power up, after a full charge, the dock and the tablet for one hour and 30 min. I immediately put these to sleep. Yet, the battery widget shows that I lose 4%. For 90 minutes of idle.

EDIT: that what i was assuming. Wifi don't turn off; I just received a email notification (gmail push), while the screen was off...
[Eee Pad Transformer General] Elzbieta:
Wifi does not turn off in mine right away either, but it does after few minutes and the tablet goes to sleep. Get the PCU spy app to see if you tablet goes to sleep.

Hope this helps :)
[Eee Pad Transformer General] Highland3r:
Mines back!

Under 7 day turnaround time! Impressive. No damage etc to the dock itself, need to test later!

Good job Asus!
[Eee Pad Transformer General] sinman02:
Everyone who is still having dock drain after passing the asus keyboard test should go to settings, applications, development, and make sure that keep screen awake while charging is unchecked. This fixed my problem of the tablet not going into deep sleep while docked. Credit to Dr. Clavan for showing me the error of my ways :o) The touchpad should NOT wake the screen from deep sleep, contrary to so many misinformed posts in these threads. It may take some time for the tablet to idle to deep sleep depending on what apps you may have running on your tablet or your settings. Verify that your tablet can deep sleep when undocked with cpu spy to isolate the possibility of a rogue app, widget, or setting causing sleep issues.
[Eee Pad Transformer General] jambo89liam:
Got my dock back today, very quick turnaround was picked up on fridaygot to chez on sunday fixed and sent back on monday. They reused some of my packaging but put the dock in a antistatic bag and wrapped it in foam padding. The battery saving option now works as expected and keyboard does not wake the tablet, as for the draining problem we will see.
[Eee Pad Transformer General] Diamond360:
So I just install PCU Spy. I will run some test; tablet alone, then tablet with dock. Hope I will find what drain the batteries. I will post the results.

Thanks guy for the help.
[Eee Pad Transformer General] Canadoc:
Just sent. Mine in. The what was the turnaround time,?
[Eee Pad Transformer General] karlr30:
When they received it, it took 2 days. Then count another two to get it back here.

I sent it via Regular Post Canada, so i added 1 week delay by myself...
[Eee Pad Transformer General] Highland3r:
Just a quick update after a charge/tablet left overnight.

No issues noted so far, dock working just fine. Charges wthout issue etc.

Left tablet docked last night, dock @ 69%, tablet @ 100%. ~9 hours later, dock dropped 1% and tablet dropped 2%. Looks like drain is fixed! Good job :D
[Eee Pad Transformer General] Diamond360:
You just turn screen off or shut down the tablet? If you don't shut down, have you set the airplane mode? Wifi on? Autosynch on?
[Eee Pad Transformer General] Highland3r:
Just closed the lid.

Autosync is on default (Syncing I guess?). Wifi is set to disable on screen off (don't need it on all the time, mail & gtalk etc notifications goto phone anyway)
[Eee Pad Transformer General] mike5065:
Did you send to North Bay, or Toronto? I'm in TO, but they said mail to North Bay, which made no sense....
[Eee Pad Transformer General] jambo89liam:
Wait a minute why does the trackpad wake the tablet! surely this is wasting batery?
[Eee Pad Transformer General] knoxploration:
It shouldn't do. If it does and you've got current dock firmware / hardware, assuming you've left it long enough for the tablet to enter deep sleep, then something you're running is preventing the tablet sleeping correctly.
[Eee Pad Transformer General] alexho82:
Possible workaround for faulty docks

Hi everyone,

after reading this thread I checked my B5O dock and obviously I had the faulty one... When looking for a possible workaround I did notice that the light on my usb mouse was turning on and off in sleep mode all the time, so I started to play with my settings. When turning on Airplane mode I noticed that my mouse suddenly was really switched off and the tablet did not turn on when using the mousepad on the dock with the battery saving option enabled. I still turns on when using the keyboard though (or when using the mousepad with the dock battery option disabled).

For me this means that there seems to be actually a software issue with the wifi policy in the faulty devices since wifi is preventing the transformer from entering deep sleep and the dock restarting itself consistently even drains faster than when running normally.

That means: If you turn Airplane mode and dock saving mode on and wait until you get the confirmation that no internet connection is present, your TF101 should enter deep sleep just fine with normal drain afterwards.

Hope this helps anyone that does not want to send the dock back (yet).

Cheers,

Alex
[Eee Pad Transformer General] karlr30:
Main Street West. North Bay

Ontario
[Eee Pad Transformer General] RAMBO29:
I have a strange case with Dock.

When docked pressing any of the keys on the Dock does not wake it up except when pressing the the touchpad. Should this dock be replaced?
[Eee Pad Transformer General] Mr.Clark:
^^ No, that's normal.

My question:

Is there a way to force the tablet into Deep Sleep using Tasker?

Or would the app that's preventing it going into Deep Sleep mode also wake it from that?

I've got Tasker enabling Aeroplane Mode when the screen is turned off, but it's still draining more than I'd like.

I've frozen Mobile and Data services in Titanium and turned off almost all auto sync processes (Contacts, Gmail and Calendar, I think, plus Email and Contacts once per hour on Exchange)

Is there anything obvious that's on by default that may prevent Deep Sleep?

Thanks...
[Eee Pad Transformer General] RAMBO29:
So you are saying from the deep sleep it is normal that touching the trackpad can wake up the device and pressing any key will not get it done.

So my Dock can deep sleep?
[Eee Pad Transformer General] Mr.Clark:
I'm saying that your dock is correctly operating and doesn't need to be RMAd (pressing keys doesn't wake it).

I don't think it's entering Deep Sleep, because when it does that properly, the touchpad doesn't wake it either.

But that's software, not hardware, so is fixable.
[Eee Pad Transformer General] ri3tn:
Try freezing "market updater" in system apps. Check Settings>Applcations>Development and uncheck the box for stay awake when charging. Check locations settings and uncheck the last 2, but keep location with wifi checked. Turn off bluetooth. Uninstall google maps.
[Eee Pad Transformer General] vicw:
Just got my TF keyboard/dock back from the ASUS, Texas repair center, and I'm very happy. The round trip took 8 days, no damage, the unit is clean with no scratches or distortion, and the Standby mode is working as promised. When in Standby, no response to keys or the scrollpad, and all of the keys and scrollpad are working properly.

I will need to test battery discharge over the next few days, but for the moment, I couldn't be happier, or more relieved.

After living without my keyboard/dock for that 8 days, I more than ever realize that I wouldn't ever think of buying a tablet without one in the future.
[Eee Pad Transformer General] RAMBO29:
Hi

Thanks for the info.
[Eee Pad Transformer General] Biffy:
Thank you Asus UK. Picked up on 15th August, returned on 19th August.

A quick test appears to show it is fixed perfectly. Also packed better than I sent it.
[Eee Pad Transformer General] Canadoc:
Sent mine in on Friday to Northbay from Montreal, both dock and tablet each with an issue. Was received 17th, repaired and got e-mail today it out for shipping UPS ground I should receive on tuesday. All in all not bad about 11-12 days of which half that time was due to shipping/weekends.
[Eee Pad Transformer General] vicw:
I managed to put the TF aside long enough to get a 12 hour test of battery discharge in Standby mode after the ASUS Keyboard/Dock update, and measured 0.1833%/hour of overall capacity - let's call it 0.2% per hour.

I still want to measure with the unit completely powered down, and again with it undocked, but for now, I couldn't be happier.
[Eee Pad Transformer General] tomqman:
Sent mine Tuesday from the u.k. to Czech repair and got it back completely fixed Friday :) amazing service from asus
[Eee Pad Transformer General] WoodburyMan:
I got mine back 6 days ago. Everything was fine!

Only issue is they forgot to include the SD Card "placeholder" card that was in the slot when I sent it. No biggy since I have a ton of extras laying around. It now passes the test listed fine, noticing great battery gains!
[Eee Pad Transformer General] Mr.Clark:
I charged my dock and tablet to 100% each on Friday morning.

With light use (forum browsing, small numbers of streaming video, that sort of thing), my dock was at 3% and my tablet was at 83% on Sunday evening.

Perfectly acceptable, IMO.
[Eee Pad Transformer General] chrispazz:
Be very careful when you sent docking for repair to ASUS repaire centre.

I sent mine with a SD 32 GB Class 10 inside (I forgot to take it off before sending) and they did not returned it to me.

I asked to ASUS but they told that I never sent it!!!!!

I lost about 50 euros and they do not want to refound me.

Be careful!
[Eee Pad Transformer General] minhgi:
Customer satisfaction

That so sad...

I did the same thing. I send my dock in for repair and forgot to take out my SD. It was new 16GB class 10 SD. Thinking it was lost. When I got the dock back, I found out that it was a new b60 dock and the SD card was in it. Who ever the technician was, I needs to thank him/her for giving me a new dock and returning my SD at the same time. Best customer repair job ever:eek:
[Eee Pad Transformer General] nxt:
So we just find the local service center from http://support.asus.com/servicecenter.aspx?SLanguage=en

and call them up? Then ship it to them?
[Eee Pad Transformer General] davmoi:
Mine has just been sent back to me by Asus from Czech Republic.

I sent them Tuesday from France. Delay are pretty impressive!

I hope I will not have any bad surprise when it arrives. But so far it seems to be a good Job!

Edit:It arrives today. Everything seems Ok Very good job!
[Eee Pad Transformer General] aSIMULAtor:
interestingly enough, i seem to have a dock issue with battery drainage as well.

i bought it in the netherlands, but i live in finland...and was told by media markt (where i bought the device) that I could service it at any store that sells asus products.

just want to know, do i have to send in both my dock AND my tablet? Have you guys just been ok with sending in the dock?
[Eee Pad Transformer General] stuntdouble:
Just send the dock. They don't need the tablet part if you are just sending back to fix the dock battery problem. You need to contact Asus. If you did they should have sent you an email saying what and how to send it back.
[Eee Pad Transformer General] bodo1332:
Dock returned from Asus service repair

Hi everyone,

first of all, sorry for my bad english, i'll will do my best to make me "readable"...

I've found a lot of answers to all my questions about my device (TF101 B5OK) on the differents forum threads and i had the same drain battery issue.

DHL had picked it up on 23 august and i get it back on 25 Aug (how fast!!?!).

I plug my tablet on it (3.2 OTA have already been received on 24 August) and the updated dock firmware has been immediately received the next seconds.

Everything seemed fine (dock at 86%, tablet at 98%, energy saving mode ok, and on...) but i noticed after discharging test that while my tablet is discharging, the dock don't transfert energy to it; as a result the tablet battery got completely empty and the device turned off while the battery dock still at 86%....:confused:

Has someone experienced such a strange behaviour or do i expect another RMA round for Czech Republic ?

Thanks for taking time to help me.
[Eee Pad Transformer General] timduru:
I have the battery draining problem too.

Thing is that I live in France, but bought the TF on ebay from UK.

Now which asus support am I supposed to contact.. ;)
[Eee Pad Transformer General] knoxploration:
Your local office in France. The TF has a worldwide warranty, so the local agent will handle it fine. (For example, my father in the UK has a Transformer I bought for him in the US, and he had his dock repaired by Asus UK without charge, and with no confusion.)
[Eee Pad Transformer General] timduru:
Ok, thanks for the info :)

I got the RMA number today from ASUS Holland,

carrier should contact me within 2 days :)

Hopefully they work it out.
[Eee Pad Transformer General] Undel:
I've tested my dock (B4OK) for deep sleep funcion - test failed.

I've wrote a request about this to Asus Technical Support.
[Eee Pad Transformer General] Thor_Asgard:
Mine is on his way back to home (France) !

I hope he is still in good condition (somes pictures have frightened me :) And I'm looking forward to test the updated battery life !
[Eee Pad Transformer General] ogg1e:
Did you send the original box as well? If so, did they send it back?

I have to send mine to the same service centre. They said on my RMA response that I shouldn't send anything (box, manual etc) with it because it won't be returned.

You'd think it would make sense to send it in the original box for protection and that they'd send it back.
[Eee Pad Transformer General] Bloesum:
Tablet cannot be switched off

Hi all,

After reading this thread and learning about deep sleep I used all settings mentioned and the drain disappeared! 1% in 8 hours: not bad:)

But now the tablet cannot be switched off when docked and closed. The tablet switches itself on. If I switch it off into stanby mode with the power button and I close the lid, the tablet switches itselfs on. When the tablet is on and I close the docked set it will be switched off, but then probably not in deep sleep.....

Did I miss some setting?
[Eee Pad Transformer General] Thor_Asgard:
I've received my dock back yesterday from repair.

It's in perfect condition, not a scratch !

I've power Off the tablet at 2am (100%/100%).

At 1pm, 99%/99% !

Screen doesn't wake up from keyboard or pad.

PERFECT ! Thanks Asus for the service ! (6 day from email for RAM to received my dock back at home)
[Eee Pad Transformer General] Canadoc:
was sent in the original box came back in a small brown box which had my box inside it with tablet
[Eee Pad Transformer General] Canadoc:
could you share which widgets you have going? Had my dock fixed by RMA but am still getting 2%/hr drain when in standby.Suspect some services are at fault.
[Eee Pad Transformer General] mike5065:
Another success story here. Thanks ASUS.
[Eee Pad Transformer General] jimbob1971:
I've just sent my dock off to get the drain issues fixed. Can I just confirm that it should fix the drain issue when the dock is not connected? IE The dock should keep good charge if it isn't connected to the tablet. I'm not too bothered about the drain when connected and on, but it is annoying to charge the both up, turn them off, and find that 3 days later all the charge has gone from the dock.
[Eee Pad Transformer General] HEMItude:
Just got off the phone with ASUS support, and set up an RMA on my B40 dock. Hope all goes well, seeing as so many of you are finding success with this fix.

Tried as hard as I could to get them to cover my shipping, but this guy wouldn't budge. Almost tried to take it a level or two higher, but figured screw it.
[Eee Pad Transformer General] kodakeos:
Who do i call, only support for Asus I see is for notebooks....
[Eee Pad Transformer General] HEMItude:
I called the U.S. ASUS Support Number at (888) 678 - 3688 and just follow the prompts for Epad. Was pretty simple to get it setup, as the guy I spoke to sounded like he was already aware of the problem.

In addition, anybody who is having severe drain problems like I am should try an app in the market called "Auto Airplane Mode". which automatically puts your TF into airplane mode whenever the screen shuts off. I have seen a major increase in the dock battery already in just a 24 hour period.
[Eee Pad Transformer General] austinchimp:
Dock still faulty after RMA

Just received my B50 dock back after RMA for a fault where the battery wouldn't charge and was constantly at 0%.

According to the slip of paper that came back with it, they replaced the battery in the dock, but now when the dock is attached to the tablet Android settings doesn't recognize that a dock is present. The keyboard works and everything, but where there was a little 0% and a red exclamation point before, now there's no indication of the dock battery level at all.

Dual battery sees the dock battery, and says it's charging, but the level never gets over 0%.

I'm really annoyed that a RMA hasn't fixed this issue, it's as if they didn't even check it before they sent it back.

Looks like it'll be going back to the Czech Republic...
[Eee Pad Transformer General] edmondo_68:
Does anyone know whether Asus european service centre in Czech Republic accept for repair my dock (B5O) purchased via ebay in USA, if I apply for RMA?
[Eee Pad Transformer General] thefunkygibbon:
just received mine back after it being sent back on thursday last week. they had it repaired according to their RMA tracking, on friday morning. awesome service.

question for anyone who knows.... i've attached to my tablet again and its saying that i need to update the firmware on it. pretty damn sure that it was up to date before it went to them and i've not updated any roms since.

so my question is, should it be ok to update? was it downgraded for a reason when it went back to asus?
[Eee Pad Transformer General] demod_oz:
I've got the same story. Just got it back fixed. I did mine in Australia. Sent it in on the latest firmware. Came back with an older one. I upgraded without even thinking, and haven't had any problems!

They said they replaced the I/O board. Maybe this also has the firmware on it, and had an old version from the factory?

Loving the much improved battery life. Its been 3 days since my charge and I'm at 100% tab, 71% dock. I'd need to recharge by now before the fix!!!

I'm very happy with ASUS!!!
[Eee Pad Transformer General] jimbob1971:
I got mine back yesterday, six days after posting it off. Great service. Would probably have been faster had the weekend not been in the way!

Not tested yet, alas. Fingers crossed.
[Eee Pad Transformer General] wizard83:
I'd like to share my experience with dock issue. I opened RMA last friday, on monday DHL picked up my dock and today (thursday) I received it fixed!!! Very very good, because I live in Italy and I sent the dock in czech republic!!!
[Eee Pad Transformer General] pas7771:
I have a B50K dock and pad..

the dock act like it could be a RMA one so will try ASUS CS..

Thanks all for the great thread.
[Eee Pad Transformer General] ShensMobile:
I have a b40 dock and it has the bad battery draining problem. The only issue is that I bought this dock used and hence don't have a receipt for it. Will Asus still take it in for repair or am I SOL?
[Eee Pad Transformer General] d0gan:
Yes they will take it. They don't ask for a receipt.
[Eee Pad Transformer General] qedqed:
I have the battery drain problem, but the tablet battery is being drained while it's off.

*) Connect the tablet to the keyboard..

*) Turn it off.

*) Tablet battery is discharging.

In 50 hours around 86% charge lost. I send in RMA but after returning I'm still having this problem.