yashsingh1/xdaforums huggingface dataset:
[Fascinate Q&A, Help & Troubleshooting] SOTK:
Yep! Ha, ha. Oh, well. I was lucky and got a guy who didn't really care. He did say that you'd be surprised how many people pay attention to modified operating systems at the factory when phones are returned. He said, if you're caught, Verizon will make you pay for the phone you just replaced. Yikes!
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Damn good thing I odined back to stock Dl01 as when I first got that phone.. a factory reset would bring me there... :/
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
Haha I had thought about just doing that but thought twice and just OTA'd back to ED04.
[Fascinate Q&A, Help & Troubleshooting] mrdiode:
Pretty much a cakewalk for me too.

Granted we have a business account, but I was floored by how easy it was. Almost thought I was getting one shipped straight to me until the rep finally got blocked by the system and told me I had to go to the store.

Called up, told her about the missing calls. She was ready to start troubleshooting and I mentioned a business associate of ours at VZW mentioned "some kind of, uh, 'info manager' article?" (I played dumb as if I was pulling up the e-mail to reference). Took her right to it and she immediately said - Charge, DInc2, or DX2. No testing, no tech support troubleshooting, nothing. I again played dumb and aw shucksed like I wanted to stick with Samsung.

The store I called in order to verify was a bit more obnoxious. They were refusing to do it and said support would ship me the phone. I pulled the business account line, got on with a manager, and as soon as I get off this train I should be able to walk right into my local store and give them the details to order me the phone.

I absolutely LOVE everything about the fascinate except for its terrible chipset. The GPS is half-baked, the 3G radio is completely unstable (and has an absurdly weak antenna) and the same goes for the WiFi antenna. Playing around with CM7 this past week has been a blast and I will be sorry to lose it. I much prefer the size and form factor of the Fascinate, but if it doesn't work as a phone and PDA, then it can't stick around.

I use tether frequently on these Amtraks so I need my interwebs. Fail all around for the Fascinate.

Worst case - if the Charge is a dud - it has the highest resale value of the 3.

I know this post might not mean much given my post count, but I lurked for a long time before registering and proceeded to lurk moar. I just want to give my thanks to JT, adryn, sbrissen, nitsuj, glitch, blackhole, and everyone else who made this phone feature-packed beyond our wildest dreams.

See some of you on the Charge forums.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Apparently they got some back in at the northeast warehouse today so my Charge is finally on order :)
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
Its never been out of stock. The retail version maybe. But the "kit" we are getting has always been in stock down in Texas.
[Fascinate Q&A, Help & Troubleshooting] WDman:
I can't get it. First lady told me i need to wait for a new update.

The second guy told me i am out of warranty + not original owner of the phone phone no replacement. Any tips?
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
The Northeast Region had been out of the kits though until today because I have been calling the past couple of days.
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
[QUOTE=Slic|

Dunno. Just called & asked & they said ok. Must be my winning personality.
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
I had one shipped on Monday. Wrong thing. Then again yesterday for the "kit" they were out of regular retail versions. Not the "kit"
[Fascinate Q&A, Help & Troubleshooting] ddavv:
Yep, got two of mine replaced today, for my wife and myself. The rep said kit is included. Although, they gave me hard time at first, by saying none available, even showed me their inventory, which said 0 available local. I insisted, they searched and finally realized that it was their store inventory. Took them few minutes to find out how to order from the warehouse. Will be getting 2 sets in 2 days. We shall see how Charge performs against Fascinate, in terms of connection and missed calls issue.
[Fascinate Q&A, Help & Troubleshooting] Bensaved:
Just got done talking to tech support, just said technical problems from 611 menu. They gave me a hassle for calling from this phone (Used Google voice withh different number to get system to let me in), but I only had to talk to one person. She asked for my baseband version and once she confirmed I was on ed04 she gave me the three options.

4g is good for me because I do use torrent on my phone, and now netflix. So Charge it is.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
What exactly is the "kit"? I did ask the rep. if I was going to receive a brand new phone as in Not a like-new one. He said yes because the Charge is so new they haven't started making refurbished ones. What do you guys think?
[Fascinate Q&A, Help & Troubleshooting] SOTK:
+ 1

I like the Fascinate as well. In fact, it is quite arguably the best smart phone i've owned or tried; however, the subpar radio/gps just became too much of a nuisance for me. Frankly, the missed calls was only a little bit of a headache for me. I hated the inconsistent 3g connection and crappy gps the most. As a pda/mp3 and all around fun techy device, the Fascinate is great. The "phone" part of the Fascinate just sucked at times. Too bad... Lots of potential. I too am grateful for the amount of tireless support our devices received from the Dev community. They made the device a lot of fun!

See a lot of you guys at the Charge forums!
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
When I ordered mine it ended up showing as a 'kit' on the receipt but was a brand new one all sealed in the box, only without the 4G sim which i got and activated at the vz store no problem. It does get better reception than my Fassy and so far haven't missed any calls, plus the LTE is blazing fast and the screen is gorgeous :D I haven't noticed any lag or less responsiveness despite it having the same amount of RAM as the Fassy (~386mb) and less internal memory (1.3gb). It also comes with bloated ugly Touchwiz and battery life is average at best, but thats to be expected from 4G phones (maybe 12-14 hours with moderate use). It's definitely a mixed bag but IMO is worth picking up

tapatalked from my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] DaleV:
So after a lot of phone calls to Vzw, the Fascinate sent as a replacement, and hassles getting them to honor the agreement they made to give me a Charge, I learned some things.

1.) The replacements are being offered by Samsung not Vzw, for all I500's, they still don't know what the problem is with the call issue, I learned this from calling Samsung Support.

2.) Verizon warehouses, at least the one in Texas was out of stock on the replacement KIT'S from Samsung but only for a few days, they are in stock as of 1 hour ago when my store rep contacted me saying they were in, mine was ordered and it will be here Monday.

3.) Only the in store people can order the Charge KITS, there is a difference in the systems they use for ordering and even if the guy on the phone puts you in the system for it, the system will default you back to the I500 because their system cant place that order.

4.) If the tech person on the Phone tells you they don't do that, call back and talk to others, even get a manager if you have to, alot of their people are upset about the volume of replacements, and some actually still don't know about the policy or how it needs to be handled.

Hope this helps some that are getting replacements not go through quite as much as i had to just to get a phone that should actually receive calls, especialy since the VZW rep at the store who was calling to tell me the warehouse was out of stock, but some were due in soon and as soon as they were available she would order it for me, had to call my wife's phone cause i wasn't answering mine. I told her it was on and right next to me but it didn't ring. While we were talking about the process for replacing it as soon as it came in, Google voice popped up telling me I had 3 voice mails, and yes i put them on speaker for her to hear. Hows that for conformation Big Red!!!
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
for those who are interested...battery life on my inc2 is crazy good :cool:
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
Screw you nit. Lol but i know you are missing this amoled goodness. Its simply amazing. Its definitely bigger than my fascinated but ill take.it. This phone is way better.

Here's a shot at you nitsuj. My 4g is blazing fast!!! F battery life.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
+1

That's great and I'm happy to hear that as I finally was able to pick up my phone! Recieved it yesterday bit wasn't able to pick it up till today after work!

So excited tto open it!!! :) Was it like new or was it really an entirely new one?
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
Got mine today in the mail. Loving the Incredible 2. The build quality is awesome and the extra RAM adds a lot of quickness to the phone. So far no issues besides not having SAMOLED and its amazing colors.
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
i dont have lte by me so its a nonstarter...and even if lte was available id have done everything possible to get a bolt instead

yes i love the samoled screens (and was impressed by the charge screen in person) its simply not enough to win me over

i went with batt life + software + all big 3 functioning aosp - worse screen (although the inc2's slcd isnt really that bad..not fabulous, but not bad)

that being said i fully plan on picking up an sgs2 if its lte (i cant be out an lte area forever..well hopefully)...samsung learned their lesson and the phone has most of the unforgivable mistakes of the og sgs and refresh line worked out
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Tried getting a bolt to no avail.. :(
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
Are you gonna be deving for the Inc2?
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
yeah it probably wouldnt have happened...but i had the "both of our contracts are up within the year and ill walk" card to play had that come to it...but why bother if i haz no lte? :eek:
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
and hows the Dinc2 treatin' ya? done anything to it yet rooting wise? wish I had better battery life on this phone but i'm sure its better than a Bolt lol

tapatalked from my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Haha saaamee but they probably wouldn't have budged lol. Cuz they're pretty mad that vzw has to take Sammy's repercussions lol. That's the only reason charge is being offered. I even pointed that out and they were like we can ONLY offer you what's on the notice. :sigh:

I have lte and that would of helped cuz I do like sense now especially after finding out sense has a dedicated notification + in app pictures for Facebook... :)
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
Just busting your chops.nitsuj. Important actually gonna miss your development alt. You did alt.of.good.for me on my fascinate. I originally ordered a dinc2 for my line but ordered a charge for my wife line. I ended.up keeping the charge. I do have lte all around me so i had to get a charge. I get bored sometimes at work. (retail commissioned sales). The keyboard on the charge is really nice big and easy to type on both portrait.and landscape.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Does anyone know if Verizon pays the extra for delivering on Saturdays? I am just wondering if I should expect my Charge on Saturday or Monday.
[Fascinate Q&A, Help & Troubleshooting] pc1990:
I got the charge, back door and NO battery WTF!:mad: I didn't even get the 32gb sd card either. I'm on the phone with them as we speak. This is complete bs on VZW part!
[Fascinate Q&A, Help & Troubleshooting] arkard1:
Any update on this? i should be getting my charge soon and would like to know what was said or is being done if I have the same issue.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
I think in those cases, they didn't order the"kit". The kit had everything the new phone comes with. The non kit just has the phone and cover because it assumes you are replacing whitney Charge and already have everything else.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Ah, very glad to hear that Sir!

True story # 1:

After much too much experiences, a helpful VZW tech on the phone promised to call back as the swap process was taking too long and even volunteered to call the store (again) to sort things out, and will call me back business hours to confirm. Same tech rep made good to call back, but since it was the Fascinate of course I missed the call altogether. :p

True story # 2:

If you live in an area that is considered "fringe" 3G/4G, the Charge (even at CDMA-Auto setting) will flip around like crazy, net-net you get frequent disconnects which means any internet/browser/widget depending on good 3/4G will instead get 4G-3G-1x-dead. So, not so smart smart phone after all if you live in the wrong area.

True story # 3:

Returning a brand-new Charge for a CPO Dinc2. I need a phone that works, with smartphone features -- not a showpiece toy (for where I live/work, it just doesn't work well). Looking forward to seeing what nitsuj17 comes up with. :)

YMMV, YMWV
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Still on the phone....They are out of stock! :eek: She told me to order off amazon and then they will refund me once I send them the receipt for it!:D

Yeah they didn't have the kits at the time so they ordered the phone,cover/battery separately.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
So I guess this means they let you swap it out if you end up not liking the one you initially choose? Is it the normal 14 days?
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
I asked. Most CPOs are two-step orders; one for the CPO itself (to replace the POC Fascinate) and another for the batter and cover, plus charger. Anything missing, call again. Accessories typically take 1-2 BDs longer than the CPO phone itself.

Charges are so new, some of us got the whole "kit". Dinc2 and X2 have been around, so they are almost for sure CPOs, prolly PPFX (probably pre-flashed by XDA reader in a former life). :)
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
VZW tech rep did not mention the 14 days period... good question! I assume that they will honor exchanges until new policy is set within VZW, though (ED05 release, etc.).

To be fair, it is not that I didn't like the Charge -- but apparently it had DOCUMENTED (!) issues for areas like mine where "Verizon is actively working with Samsung to find a solution". Check the VZW forums, lots of bickering there.

Hey, maybe they will come out with a new policy where people who have issues with the Charge (call it missed internet issue) can swap it for a Fascinate. :)
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Yeah they did come in two different packages. But the problem was the battery didn't come in that second package only the back door.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
That's not good -- did the tech say you had 2 orders, or 3 or ??? Does thhe receipt show a backorder? If this is a true swap for a Charge you should have gotten everything plus the usb/charger, and then go to the corporate store for the SIM card + activation. Be careful and make sure you bring your shipping receipt to show this was a swap, not a new activation (to avoid resetting your 2 yr clock or messing with your data plan, if you have unlimited).
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Hahaha +1

Well said.

Just opened mine up after hours of waiting! And omg does it look sexy.. and it feels so good to the touch. Much better than the ****ty plastic on the fascinate, with a nice weight. The cover is kinda hard to get off though lol.. feels like I'm breaking it since pushing it somewhat in the middle makes it easier to open.

And damn the kit is nice, it came with a brand new everything. I don't think its refurbished at all especially since the sticker didn't have the refurbished screen they usually slap on.. :|. Hopefully its froyo.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Did it automatically download the ota update when you activated your device? Do you s-off first before activation or after?
[Fascinate Q&A, Help & Troubleshooting] jdellingson7:
Think I might have to make the call in for a Charge too
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
It came with 2.3.3 sadly...I'm getting an xtc clip mailed out to me on Monday though....seems line everyone but times_infinity and me got them with 2.2.1 though lol

There is an exploit for.gb that should work...its just not....yet

Since gb didn't update hboot we only need to get temp root going to get.s off

Hopefully soon for those stuck
[Fascinate Q&A, Help & Troubleshooting] jobu3434:
an Inc2 should be in my hands monday to replace my fascinate. hoping it has 2.2...fiancee will kill me if i have to spend $50 on an xtc clip when we are in the process of buying a house haha...priorities...

im real excited to see what you guys have in store for it. maybe a little TSM love on htc.
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Ok so this is what happened....since they didn't have batteries in stock they offered to send either of the other 2 replacement phones since the full kit was available with those models. I asked them if they would let me keep the charge and use the dinc2 for the interim. She then just gave me the "ok" to order a battery from amazon and they would reimburse me if I send them the receipt. I got the battery ordered right away and it should be arriving Saturday. So as soon as the mailman arrives on Saturday I'm off to the Verizon store to activate my charge.:p If any of you have trouble getting the battery just ask if they will reimburse you if you purchase the battery elsewhere. The battery is $6 on amazon so no big deal anyways but still. I'm just hoping the battery doesn't live up to the $6 price tag.:o

Oh and thanks for the advice, I'll be sure to take the whole box if I have to so they don't screw me over during activation.
[Fascinate Q&A, Help & Troubleshooting] dlln147:
I called tech support but my fassy wasn't under warranty because I bought it on eBay. I told them that the new update broke it all together and got sent to tier two and finally a superviser. She offered me the dinc2 and said for the trouble she would do overnight shipping. Now I'm patiently waiting... :)
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Did they say if overnight would get to you tomorrow or Monday? I am trying to figure out if I should expect my Charge tomorrow or Monday (sent out 2 day delivery).
[Fascinate Q&A, Help & Troubleshooting] mrdiode:
mine was sent out 2-day yesterday and they said to expect monday.
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
That's funny my fascinate was 6 months old cpo. Got replaced fir charge.

My wifes was bought on ebay and changed for charge no questions asked
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Haha dawn that sucks. You did get the kit right? Mine shipped with 2.2.1 :). So happy, and unlike the fassy the ota didn't automatically start. So that's a plus!

Tell me how it goes! And mines been weird won't charge right unless I pull the charger from the outlet a tiny bit.. it doing that to you to? Also can you jump straight into your text/sms from the lockscreen.. cuz if you can I dont know how to do it. :/ First time with sense overlay.
[Fascinate Q&A, Help & Troubleshooting] dlln147:
I did it yesterday and just now got it. I'm typing on it as we speak. :)
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Verizon uses FedEx which doesn't deliver Saturday's which I know for a fact. So you'll get it Monday for sure.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Yes FedEx does, but it us something you have to pay extra for, but I wasn't sure if Verizon shipped enough stuff where they didn't have to pay the extra.
[Fascinate Q&A, Help & Troubleshooting] soondolee:
i just called big red, it went very well.

rep first offered the inc2 and x2, and i told them regarding screen those are downgrade, then she offered the charge...

now, my wife and i getting new charge on monday...i just need to go to store to get sim card.

she said everything will come except the charger, and return phone only.

my tier 2 tech was very nice.

it is going to be wrong weekend.
[Fascinate Q&A, Help & Troubleshooting] xHoLyx:
Got my inc2 9am today(it was supposedly come on tuesday) and it was shipped on weds by USPS. My rep told me they were sending only phone + battery + back cover, but it came w/ sd card + usb charger.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
That happened to me one time when I moved to the Storm 2 from another device. It was irritating. I ended up just going to a local store for my battery, charger, battery cover, and card. Better than waiting another few days.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
They told me that deliveries never happen on Saturdays. You can get your phone on Friday from an overnight on Thursday as long as the order is done early enough in the morning. If not, you get it monday which I still don't get because it's not really overnight then.
[Fascinate Q&A, Help & Troubleshooting] rand4ll:
Went to store today and gave the worker my account info and the info about 'ost 70946', and while at first apprehensive about what I was saying and said I had to do replacement through the phone...he was able to find the pdf about the replacement and order process then replaced all three phones on my account with the charge..they should be here on tuesday..he did say it won't come with the sim and just to bring it in and they will activate and give me one...didn't even ask or care to see any if the fascinates...and he had the charge himself and was blown away by the deal we were getting...he said its the best phone verizon has at the time in his opinion
[Fascinate Q&A, Help & Troubleshooting] PeterGunz:
I was offered the Inc2 or DX2, and chose the Inc2. Then I went to the store and played around with it and the Charge. The Inc2 seems identical to the Fascinate, and the Charge seemed similar but bigger and 4G. Store Manager said he might be able to order me one if I can send back my replacement Inc2, which is still unopened in the box.

Might try calling now...

Update: Actually I might just go with the Inc2 sitting here in the box. I'm semi afraid I will send this back and never get my Charge because the missed call fix is allegedly on the way any day now.
[Fascinate Q&A, Help & Troubleshooting] TheMuffStuff:
I got my charge :)
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Oh yeah your right...my bad.:cool:
[Fascinate Q&A, Help & Troubleshooting] SOTK:
I haven't even received my tracking info yet. My Charge was ordered yesterday morning. Don't we usually get an email with tracking info? Here it is Friday night and no Charge and not even a tracking number. Should I be worried?
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
I thought the same thing. I never received a tracking number either but it came in 2 days via Fedex.

Sent from my Incredible 2
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
I asked about this and you have to call customer service/tech support, apparently they're the only ones who can provide you with a tracking number

tapatalked from my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
Ok, I get the dropped call problem, slow gps, as well as other issues, so what do I need to say in order to get a charge? I have looked around this thread but still confused....
[Fascinate Q&A, Help & Troubleshooting] PeterGunz:
You liking your incredible 2? Read the battery life is way better on that then the charge.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
That's good to know. Thanks!