yashsingh1/xdaforums huggingface dataset:
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
not to blame them for it or anything, I was just asking for advice on what to send back since I got no definite written instructions or special return packaging.. also the fascinate I sent back was like my 3rd replacement so the esn's and serials on the original box wouldn't match the phone I was sending back. I asked about sending the phone with battery, back cover etc. and they told me NO not to send the phone put together. I didn't know what to do so I did the logical thing and sent it back like a replacement and im keeping all the pieces and box to show them if I need to dispute a charge

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] pc1990:
One more thing before I leave the fascinate community forever :(...the Droid Charge is like an HDTV in the palm of your hands!:D
[Fascinate Q&A, Help & Troubleshooting] Ki1lACrAcK:
Just tried calling about the problem and they told me I could buy a pre owned phone at full price and that was it. Lol will try again tomorrow!
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Smart move -- I was told once to send the whole kit (which I did) and on another call I was told to just send "the shell" (phone only).

By the way, each FedEx box they send over has a printout glued to the bottom to help them with tracking, which is probably as good as enclosing a copy of one of the two printout invoice pages they include inside the box. The ESNs / MEIDs may not line up, but at least they can relate the returned product to the specific exchange cycle. I wish they allowed the stores to take in the equipment so we can get immediate feedback and confirmation.
[Fascinate Q&A, Help & Troubleshooting] Eris _2.1_2010:
My Droid Charge got sent out today (monday) and I was told it would be overnighted but I checked fedex tracking and it says 2 day delivery.....wtf. I'm supposed to leave town and more I have to wait. Any one else have this issue?
[Fascinate Q&A, Help & Troubleshooting] SOTK:
Got my new Charge today! Yahh! Loving it so far. I got a brand new/retail Charge. It came in retail box with everything. Very pleased with Verizon and this phone this far. I highly recommend getting a new phone if you're having these problems and I highly recommend the Charge. Beautiful screen and awesome bandwidth with 4G. :)
[Fascinate Q&A, Help & Troubleshooting] caesus:
I just called customer service and here is the exact script for what I said that resulted in them offering an upgrade almost immediately:

CS: Hi how can I help you today?

Me: Yeah I've been having problems with my phone missing calls and not giving me missed call notifications. I've also had some problems with reception and dropped calls that I did not have before. I went to the store and they had me call *228 to update my roaming, but I had the issue happen again tonight. I was told I needed to call Customer Service to find out where to go from here.

CS: Okay, well there is an update coming for the phone that will fix the issue and it should be released by the end of the month.

Me: Is that a definite time frame for the release?

CS: Well we can't give a definitive date, we've just been told before the end of the month.

Me: Ok well the missed calls are costing me money so I can't really play the wait and see game like I did with the update to 2.2 to get my car dock functional. What are my options right now?

CS: Ok we can offer you an upgrade to another device such as the Incredible 2 or Droid Charge at no cost.

Me: Do I need to do this over the phone or should I go to the store?

CS: You can do either, I can process the order for you now if you don't mind waiting for it to be shipped or you can go to a corporate store tomorrow and if they have it in stock they can swap it out for you right there. If you have any issues just call back from the store and I have put notes in your account and we will make sure you're taken care of.

Me: Ok I think I'll just go to the store, thanks.
[Fascinate Q&A, Help & Troubleshooting] caesus:
All the above being said, what's my best choice here. I've never had a Sense phone, but I am definitely not a TouchWiz fan. I will probably end up rooting, but I'd like to avoid it if at all possible.

I use my phone for business and a good home media dock is a must. I also use my car dock for GPS, so good performance there is a must. I work 10 hour shifts during which I can't charge my phone, so I need it to be ok idling that long with light use and push notifications on my Gmail and my corporate exchange account.

Oh mighty XDA gods, what do ye recommend?
[Fascinate Q&A, Help & Troubleshooting] slvrevoix:
Gps,battery,movies, call quality are all awesome.

I'm going on 15 hours with browsing the webs , Facebook , flash videos , live wallpaper , the new ota, texting , benchmarks, still over 20% battery..... It is awesome.

There is a little bit of a complaint about the signal bars being inaccurate which I noticed. But with zero bars I still get 678 kb/sec. Which is the norm for my house.

I have heard really good things about the charge though.
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
I went with the x2 as well for signal strength issues & I'm not sorry in the least bit. It has a very strong radio\gps & overall build quality is better than my fascinate. It does have its quirks though but there are workarounds for almost everything & development is picking up with 2 roms out & cm7 porting started. On a side note, I still had my original box & I sent back everything. Just some advice though: MAKE SURE YOU KEEP THE FEDEX TRACKING RECEIPT! You may need it cuz they are slow in logging in their returns sometimes.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Thanks, that sounds encouraging.

+1 -- it's always taken beyond 2+ days after FedEx reports delivery to get the VZW text message confirming receipt of the returned device.
[Fascinate Q&A, Help & Troubleshooting] skafan2:
So, I've heard conflicting things regarding returning the old device. Verizon shipped my phone to the wrong address and my roommate needed to UPS it to my new address, so it's already been four days since he signed for it. How does Verizon check whether it's been shipped within that 5 day return period? Do they call you, and that's what the FedEx receipt is for?

I just don't want to get charged for something stupid.
[Fascinate Q&A, Help & Troubleshooting] GrainOsand:
I got a refurbished dinc2 which I sent back and now have a brand new charge with new 32g SD card. The dinc2 they sent me didnt have an SD card.....
[Fascinate Q&A, Help & Troubleshooting] DroidBlaze:
They will ship you a refurbished phone and no this will not push back your upgrade date (one of the reasons I decided to go for it).

I'm getting my Charge on Wednesday and I'm really excited but I got to say I'm really going to miss the fascinate. This phone and community is one of the best.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
So for the people who had theirs replaced, what problems did you have that led to them offering a replacement rather than them trying to troubleshot?
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
Missed calls and texts were the big issue, gps and signal strength were smaller secondary ones (which I found out could be improved with different roms/radios). I simply told them I can't be missing calls from work or family as that's what a phone is meant to do, accept and receive calls

tapatalked from my stock VZ Fascinate :(
[Fascinate Q&A, Help & Troubleshooting] foister82:
I was on my 4th replacement.

1st was because i was missing 99% of my calls, they were being redirected to voicemail instantly even if i had full signal.

2nd, i had been having random lockups and occasionally missing a call.

3rd My wife called 5 times in a row while we were on the road and i did not get the call.

4th, this one just came in today and the headphone jack didnt work. '

they were sending me #5 until i saw the thread about the missing calls and i called tier 2 and they worked it out for me
[Fascinate Q&A, Help & Troubleshooting] Tkun:
I'm gonna see if I can get my phone replaced for a Droid Charge, considering I get the phantom button presses, and have the 1x and slow GPS lock problems. I'm just wondering, does the Droid Charge have Voodoo Sound yet? I've lurked their XDA forum, but I haven't found an answer yet. I'm guessing they only have Voodoo Lagfix?
[Fascinate Q&A, Help & Troubleshooting] GrainOsand:
Yes supercurio has updated for droid charge....
[Fascinate Q&A, Help & Troubleshooting] scarfman4:
How's signal strength on the DInc2? I have seen in the VZ forums that a lot of people complain that it has terrible reception, and I have looked at one in our local store and when I picked it up it went straight from four to two bars. What's the experience of those of you who got DInc2s?
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Yeah.. how'd you get them to send you both the devices? I tried that, and they downright denied me (sorta). Said I could only choose one. And also the Droid X2 isn't even in these choices lol... everybody's ignoring the Tegra love haha. I'm guessing the X's are that bad(?), I'm only skipping it cuz of the horrible pen-tile screen, plus I'd never really liked moto droid.. Anybody else's opinion?

See i'd rather have performance than screen, especially if the SLCD is actually just as good as the SAMOLED though without over saturation but natural (realistic) colors though it's kinda poor in sunlight, but i'm in most of the time and nor do I ever really see my SAMOLED screen out in the sun, cuz I never crank up the brightness lol.. :/

And I had read somebody else deciding to keep the Dinc2 over the charge. And i'm planning on going today when I can, gotta get this before they snatch the deal up again lol..
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
!!!! I'm really leaning towards the Dinc2, especially after REALLY looking at htc sense (it's pretty cool), and sense 3.0 rocks!!! Now you're getting it, it's just making me wanna lean over there more, some reason the Dinc2 just looks way more sexy than the Charge, and the rotating capacitive buttons are a neat trick-especially when you can't see them to begin with! And htc feels solid.. didn't know that till my mom got the HTC inspire 4g for AT&T.. and damn it felt nice.

Nit, you know of anybody else that's dropping towards the Dinc2 or are they more going towards the Charge?

And damn this happened right when we were getting Gingerbread for ComRom too... :|
[Fascinate Q&A, Help & Troubleshooting] foister82:
biggest issue with the X is the locked boot loader.

I found it funny though the tech straight up refused to offer a charge at first, saying he could send a continuum only. yuck. He said that a galaxy tab was on the list too, weird. maybe someone could try that, just to see if they would entertain the idea...
[Fascinate Q&A, Help & Troubleshooting] foister82:
you can still get a replacement fassy and there should be an update to fix the missed call issue by the end of july, if you really want to stay with the fassy.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
That includes sd card... my 16gb..? What if I just send the phone I'm getting's sd card back.. >.>
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
I'm wondering that myself. And can't Dinc2 have voodoo lagfix or I read somewhere (something similar to it) an ext4 file system (better(?)) plus an sd partiitioning or something?? I'm not really sure about htc yet, as I've only had Sammy and the phone my mom got, she won't let me touch.. lol.
[Fascinate Q&A, Help & Troubleshooting] foister82:
im pretty sure the inc2 comes with 16gb card so worst case you could mirror your old card
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
from what I understand it means also sending back the 16gb card that came with the Fascinate as my Charge will be coming with a 32

tapatalked from my stock VZ Fascinate :(
[Fascinate Q&A, Help & Troubleshooting] foister82:
my fassy only came with an 8gb card o.O
[Fascinate Q&A, Help & Troubleshooting] DroidBlaze:
My sister had a Dinc2 for less than a week before she returned it due to terrible reception. She had horrible reception at her house. I placed my phone and hers next to each other and the dinc2 had at most 1bar on 1x whereas I had 2-3 bars of 3g consistently on my fascinate with the ec09 modem. Maybe she was just unlucky and was given a phone with faulty hardware, who knows since she went back to an iPhone after that instead of getting a replacement lol.
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Do you guys Odin back to stock before calling? Don't they ask what build and stuff like that? Obviously you don't want then to know you are rooted.
[Fascinate Q&A, Help & Troubleshooting] Krustys_:
Was supposed to receive a Inc2, but they sent another fassy by mistake. Really? :confused:
[Fascinate Q&A, Help & Troubleshooting] skafan2:
Same thing happened to me... it was another hour on tech support before they would listen to me and swap it out. My inc2 is *supposed* to be arriving on Wednesday.

Come on Verizon. This was after I went through no less than 6 agents trying to fix things last time.
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
I hope this don't happen to me, I asked for the charge, my receipt says the charge, but the punk at the store wanted to give me trouble until the manager came and straightened things out. I'll be friggen mad...
[Fascinate Q&A, Help & Troubleshooting] SOTK:
Sorry that some of you are having trouble. Don't give up. The Charge is worth it. I guess I just lucked out and dealt with the right reps. Keep going until you guys get to the right people and get satisfied!
[Fascinate Q&A, Help & Troubleshooting] mrdiode:
FYI - update.

Just got my Charge. It is a brand new retail Charge. Fresh in the retail box, everything clear wrapped and separated, unopened.

Guess it was worth the extra day of wait. They sent mine to NJ from TX - I guess try to get your "kit" from the TX warehouse..
[Fascinate Q&A, Help & Troubleshooting] iMissLayups:
I just received my HTC Droid Incredible 2. It came in a brand new box, with a 16gb SD card, charger, etc. I'm happy. :D

EDIT: The screen definitely can rival the Fascinate, just not when it comes to the blacks.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
They give you a week or so in my experience, then you also get a free text sent to your phone to remind you to return your device. But just like calling CSRs or talking to Tech reps, this is pretty inconsistent. Just like the intermittent "missed calls" issue. :) From what you've written it sounds like you're OK, just make sure you return your device promptly and properly (lots of good advice posted by others such as including a copy of the invoice, etc.).

What also helps is if you use the FedEx label and box that your replacement came in -- if you forget the tracking # you can actually call VZW and they will know what it is.... if you used it... ETA, etc.
[Fascinate Q&A, Help & Troubleshooting] ssmaster:
Same here, got my Charge brand new to NJ with a sticker over the barcode saying that it was "certified pre-owned like new" yet I am sure they just took a new one and put that sticker on it.
[Fascinate Q&A, Help & Troubleshooting] tysdad08:
Ok just got off the phone with Verizon I have to go into the store for the charge do I need to be stock when I go in or do they just mail it to me I want to stop wile I'm out but can't flash back until later tonight?
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
If they want to look at it what are you going to do? I flashed mine yesterday back to stock and had nothing but trouble all night and this morning which is when I finally called for a replacement. Went by the store at lunch. They didn't ask to see mine, told me to expect the Charge Thursday.
[Fascinate Q&A, Help & Troubleshooting] tysdad08:
Sweet thanks so stopping by in a few mins.
[Fascinate Q&A, Help & Troubleshooting] dmt619:
When sending back the Fascinate do they want the battery, SD card, and back cover? Or just the phone?
[Fascinate Q&A, Help & Troubleshooting] tysdad08:
Just went by and me and my wife will get charges by Thursday or Friday. Ya go my phone for missing calls.
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Why in the heck would you not send it all back? The only reason to keep those items is if you are getting a Fascinate as a replacement.

Did they send you a phone with no battery or back and no sdcard? No, so why would one think it would be reasonable to send back the old one that way?
[Fascinate Q&A, Help & Troubleshooting] Fasinationinmotion:
Anyone that is thinking about going to the D Inc 2 just keep in mind that if it ships with 2.3 it cannot be rooted yet so you are stuck with a bloated unrooted phone. And id say probably 95 percent of them are shipping with 2.3 now.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
I heRd somewhere on the dinc2 forums recently that s-off on 2.3 us possible aside from xtc clip. Also 2.3 can be rooted now sorta, not 2.3.4 that I know off, just s-off is still hard to obtain. And you would need that first in order to be able to attain root.

And as long as you get the Dinc2 fresh (basically a kit, which is new) than the phone will ship with 2.2.1 Froyo with an OTA update to 2.3.3, just make sure to obtain s-off first while still on Froyo, than root and proceed with RMK's 2.3.3 to be on the safe side. Which most phones coming new are still being shipped with Froyo, since the 2.3 release wasn't that long ago.

So Dinc2 is alright, just waiting for a fully functional sense 3.0 Rom now, without broken mms! :) Anybody by any chance know if Ext4Recovery is compatible for the Droid Incredible 2? Cuz if it is, I'm having a hard time flashing it.. :/
[Fascinate Q&A, Help & Troubleshooting] tysdad08:
U have said this in a few places now and I will send back everything but SD card. It holds all info on it no matter what u do to clear it deep down its still there and they can't re use them so as I see it the SD card is mine they can have every thing else.
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
its only required to send back the phone, not the rest...so if you know other people with fascinates its stuff you can give to them

no need to send verizon back stuff they dont require if you have a reason not to
[Fascinate Q&A, Help & Troubleshooting] durakbane:
Fwiw..They instructed me to send back the phone, battery, battery cover, charger.

No sd card.
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
I took the x2 & called to see if I could keep the sd card from my fassy & was told I could & to just send whichever one I didn't want back with the rest of the stuff.
[Fascinate Q&A, Help & Troubleshooting] Stanley412:
Does it make a difference if I have insurance through best buy?
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
thats what I did, sent just the phone... hows the Dinc2 treating you? any problems? I heard yours came with 2.3

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] jwiner:
Getting back to stock

Yesterday I ODIN'ed back to DL09. When I search for a system update, I get get "Server Unavailable - Error Code 500". I tried *228 option 1, and option 2. Not luck...

Any ideas why my phone will not connect to the update server?

EDIT: I am now on EA28 (downloaded the update.zip) but still cannot access the update server to get to EB04... Any thoughts!?
[Fascinate Q&A, Help & Troubleshooting] nitsuj17:
i love it...got lent an xtc clip from jcase to get s off and really enjoying the phone so far
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
I was told by two out of three reps that I had to send the equivalent of what I received back. So that meant everything. So I just shipped it back today with everything including the SD card.

I would have liked to keep the SD card as a spare, but it most likely would have just sat somewhere forever anyway or I would lose it.
[Fascinate Q&A, Help & Troubleshooting] T3CH9ICIAN:
i just spent several hours on the phone and at stores and verizon will not offer the charge anymore as long as they have fascinates in stock online they say not in stock but the reps at the store and tech tried several times and different ways to get me the charge they all agree it should be offered cause its samsungs radio issue so anyway im going with the dx2 i likes the screen quality better and its dual core its smoother in my opinion and they confirmed to me that the droid bionic will b very soon and samsung "function" s2 will b around xmas i figure i can sell it in 6 months when im available for the upgrade and more phones are out and pay for the upgrade with the free phone
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
So I think the right thing to do is send back everything since they replaced everything. That's what I was told, that you only keep what wasn't replaced but only if it could be used on the Charge. She said like the USB cable. If they accidentally miss that, keep the Fascinate USB cable as it will work, same with the sdcard if the replacement doesn't come with one. Why would you keep something like that? They replaced the battery
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
Apparently 2 days does not mean 2 days to FED EX. I went in store at 930 am on Saturday, Item got on the truck Sunday Night and left Ft Worth, got to Memphis Tuesday morning, and is now, as of 330 Today (Wednesday) in Tallahassee, so 2 day has turned into 4 day, Dothan, Alabama is not in a remote location, and I had it planned to where I would be at work to get it, now, tomorrow I have to drive 15 miles to get my phone...... grrrrrrrr :mad:
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
Did you ODIN using the OFFICIAL DL09 file found in the development forum? It might make a difference...
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
nice.. from a devs perspective is it easier to work with than your Fassy?

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Just tracked both my charge and the sim card, both ordered Tuesday, both on schedule to be delivered tomorrow(Thursday), two day delivery as promised.
[Fascinate Q&A, Help & Troubleshooting] Fasinationinmotion:
Flashing is a lot easier with it than the Fascinate. Especially coming from CM 7 and MIUI. You can just flash to a regular rom without anything like ODIN and repartition. In that sense yes it is a lot easier.
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
Mine said ontime till today, and now there is no date
[Fascinate Q&A, Help & Troubleshooting] Accused187:
I went ahead and got the Inc2, I figured I get an upgrade in a year, plus 4g isn't rolled out here yet. Not sure how I feel about Samsung phones at this point, I definitely did not enjoy TW.
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
I would have done the same thing but 4G just rolled out last week here and I had to get in on that since I was a grandfathered unlimited data customer.
[Fascinate Q&A, Help & Troubleshooting] Eris _2.1_2010:
Was supposed to get my charge today but they sent me a DINC2. I called vzw and they said I am supposed to order in store and have sent out, but Im leaving town for 10 days. Not sure what im supposed to do now. Any ideas?
[Fascinate Q&A, Help & Troubleshooting] Accused187:
Yeah I debated being grandfathered into unlimited data even without 4g coverage, but I don't use enormous amounts of bandwidth per month. That 2GB cap is plenty for what I do when I finally decide to go 4G. I'm sure others would jump on it in a heartbeat though. :)