yashsingh1/xdaforums huggingface dataset:
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
pretty sweet, though there's not to many :( Also the phone (and odin for some reason) are a little touchy, I've had to odin or CWM flash a rom a few times to get it to work right. I've been testing them out but I'm gonna stay with stock debloated for the week as I'll be on a trip and won't have access to odin if I mess the phone up lol... Its awesome though and a few of our Fassy devs/themers have moved over there, I've seen imnuts, gunnermike, grainOsand, nitroglycerine, nitsuj as well as some OG Charge guys :cool:
[Fascinate Q&A, Help & Troubleshooting] SOTK:
Cool. Looking forward to digging in! Somebody said Humble Rom is great on the Charge.
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
Humble and GummyCharged I would say are the big two (though there are a few more) and both are pretty sweet plus great on battery life thanks to voodoo/lagfix kernels.. there are also GB leaks and roms, but haven't tried any yet

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] PeterGunz:
From that thread I posted from kidserious:

Isn't that the official?

Edit: Sorry, I didn't see that this was already addressed. So, if you Odin that, and then OTA all the way to ED04, you should be good....I'm pretty sure.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Congrats!

I think the Charge is fabulous if you are in a solid 4G or a solid 3G area. For the 1% (or less?) of XDA posters that live in the "fringe" or 3G / 4G with poor reception (apparently already documented by VZW tech), it's not very usable. And the area is not the same as the online 4G coverage map per the 2 techs I spoke with...

Did the # of signal bars throw you off at first? Had a deja vu of the EC09 leak...
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
Call quality had been an issue for me from day1. I went with the x2 for the build / call quality & reception. It has other issues sure but if you need it to be a phone first, its a solid, although unpopular, choice. But it does get great battery life even on bloated stock. And official GB is out in a pre-ota soak test right now.
[Fascinate Q&A, Help & Troubleshooting] Sister Amethyst:
Darn, and here I thought the X2 could be dismissed merely because it looks like a blocky little nerd in coke-bottle glasses compared to the other two. But the VZW forums are full of complaints about the inc2 having antenna issues that limit its usefulness as an actual phone. When I went in to the Verizon store to play with the phones the charge had no internet connection which I took as a bad omen since the salesperson said that our area "just got" 4G...

Thanks so much for your input. Even though it takes me back to square one, I really appreciate the help!
[Fascinate Q&A, Help & Troubleshooting] QuattroMechanic:
I want a charge, but I don't want to pay anything. How do I do this? Complain about my fas?
[Fascinate Q&A, Help & Troubleshooting] mrdiode:
no. unless you are having actual problems with your fascinate, you would be committing fraud.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
:eek:

Say it isn't so, sister... don't want to go through another return/exchange....
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Wow, that sounds like great customer service! This was at a corporate store, right?
[Fascinate Q&A, Help & Troubleshooting] SOTK:
Yes, it was. Yeah, he was pretty cool.
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
wait wait when he did this did he use odin? or do they have some other way to do it thats sanctioned by vz?

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] SOTK:
I didn't get a real good look at it but it was Odin-like.
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
makes sense that they'd have some kind of vz program to restore phones although technically I think he just voided the warranty doing that lol

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] xshieh:
Did everyone who is getting this upgrade offer purchase their fascinate from Verizon? I bought mine off of ebay and it was working fine until the update came out and now I am missing both calls and txt messages. When I took the phone to Verizon, they said they could not help because I had not purchased the phone from them and when I called customer service, they said the same thing. Is this really their policy?
[Fascinate Q&A, Help & Troubleshooting] TheMuffStuff:
All of you guys saying it would be committing fraud if you send in your fascinate. Its not. Its a legit issue and a legit VZW policy to trade it the phones and get replacements because it is an issue with the phone itself, whether youve experienced the problem or not.
[Fascinate Q&A, Help & Troubleshooting] ckirkp79:
Yea since you bought phone off ebay they are not gonna help you out. My husband bought a phone off ebay and it turned out to be junk...he took it to store and they said they can't help him out at all.

Maybe our store is just too strict its worth a shot however.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
A guy posted a few pages back that he got the deal too and he got his Fassy off of Craigs List. You need to push a bit more. Ask for Loyalty Department. Ask to talk to Supervisor. Be patient. Keep going until you find somebody willing to help you.
[Fascinate Q&A, Help & Troubleshooting] SOTK:
The Fascinate is a good phone. I still like mine and wish I didn't have some of the problems I have with it. If you aren't experiencing any problems, i would say keep it especially if your goal is to upgrade to an SGS2 or another top tier phone in the near future anyways. Me, I can't live with these problems I am having with the Fascinate any longer so I am going to the Charge to get a good working phone until I can upgrade.

This thread has all the information you need to make an informed decision and how to do it (get a new phone).
[Fascinate Q&A, Help & Troubleshooting] jspidah:
What firmware and radio do you have to be on so you can complain about missed calls?
[Fascinate Q&A, Help & Troubleshooting] SOTK:
First official Froyo release to current.
[Fascinate Q&A, Help & Troubleshooting] odietel:
Just got off the phone with tech support and I have to stop into a Verizon store tomorrow to order 2 charges to replace my wife's and daughters fascinates.
[Fascinate Q&A, Help & Troubleshooting] Scrappy1:
I just tried out an Inc2 for a couple days and have this to say:

Pros: Awesome battery life. Using auto brightness in average conditions I got 4.5 hours screen on time. This dwarfs the 2.5 hours I typically get with Fascinate. I'm guessing SAMOLED is mostly to blame, but also wonder about Hummingbird.

POP3 email client actually works nicely.

Cons: Very poor 3D game support. None of newest gameloft games are supported. (Weak GPU)

Video recording is sub par. Inc2 uses 24 FPS, whereas Fascinate uses 30 FPS. Also, Inc2 has some strange stuttering and jerking beyond the framerate issue.

External speaker is weak, and also headphone sound quality and volume lacks.

Screen color depth and contrast can't compete with SAMOLED.

Inc2 misses calls exactly like Fascinate. I tested with multiple phones in multiple cities, and in good signal areas, ~30% of calls don't go through. Anyone else notice this? The issue is not isolated to Fascinate. Our home Verizon wireless dumb phone has no issues though... so its something data/3G or Android related.

Summary: For me, the cons outweighed the pros, and I'm back to Fascinate. I'm trying for the Charge, but getting told the out-of-replacement units story by VZW for now.

Anyone with the Charge do lots of testing to make sure there is no dropped call issue?

Anyone with Inc2 notice they still drop calls like me?

It seems Sammy may be eating a lot of replacement cost for a VZW network issue. Its also perhaps an interference play by VZW as they scramble to fix the wider network problem.
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
its not long of a test period but I haven't had a missed call in about 6 days since I got my Charge

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
If you are in a solid 4g area like me you shouldn't have any problems. At my home I have never dropped 4g and my charge has been the most reliable phone I ever had.

Now at work.I work right off a small mountain line( check out.vzw map I work at 1515 rt 22 west, watchung nj. 07069) and its right on edge of 4g network. At home constant and solid 20 mbps down and about 7 up. At work 4mbps and 5 up. And at work I also cut back to 3g once in a while.

USE VZW MAP MAKE SURE YOURE.IN 4G GOOS COVERAGE OTHERWISE IT WONT MATTER

Sent from my Humble Charge!
[Fascinate Q&A, Help & Troubleshooting] lefunque:
To anyone who is having difficulty finding a store with a warehouse that actually has the Charge Kit in stock, ask them to look at any "alternate" warehouses they use as well. They may have to actually call that warehouse to make it happen. Took me 3 different stores before I found one with someone who realized we could do this. My Charge is finally on the way!
[Fascinate Q&A, Help & Troubleshooting] QuattroMechanic:
Yea, honestly i dont have any problems since ive learned how to modify it, im running ukb 2.1 w/ otb 1.6 running and its perfect
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
I havent had any issues for dropped call and I pull much better data on my Inc2 than with my.fascinate. :/ And I'm on the fringe of 3G. Haven't triedxharge though. And did you try this via stock Rom or rooted and custom Rom? Because stock Rom wise the Inc2 has a better radio and overall Rom, was getting better signal-even when the bar said none was existent-and pulling faster data on 2.2.1 than with stock fascinate on the ED04 radio/Rom showing 2 bars of data/signal... Games also work fine with me.

So I'm sticking with the inc2, I'm in love now lol.

One question how has everybody sent back their fassys, because Verizon doesn't give you a box to.send the phone back in aside from the shipping box-so do you guys just put it back in the shipping box than? :/
[Fascinate Q&A, Help & Troubleshooting] xHoLyx:
I've sent in the box they originally sent to me. I've wrapped fascinate with Bubble Wrap and Newspaper to seal up any free space.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Alright, cool. I had called Verizon Customer support asking about the same thing and they said the same. I was thinking about just doing that but I wanted to make sure because I didnt want any issues like they claiming I ruined it when shipping back lol... But thanks.

Btw, anybody on Dinc2 know a good radio for it? Cuz I'm still on stock 2.2.1 and the radio isn't bad at all it just drops from 3g to 1x a bit though its still pulling in better, faster and way more reliable data than my fascinate ever did... With the exception of the EC09 modem-when it worked lol... :/.

How many people switched from Fascinate to Dinc2 or the Charge btw?
[Fascinate Q&A, Help & Troubleshooting] jselden:
I have had my Charge since last Thursday now and it is a great phone. I unfortunately do not get 4g at my house but do 6 miles down the road at work.

So far with all the usage i have not been able to wear down the battery life yet, even when i was in a 4g area. It seems to be lasting me 16-18 hrs no problem. (Although I do have to find a more powerful car charger as the one I have will hardly charge it at all.

Screen is beautiful. I turned it on at work and even some of my co workers were like oh wow beautiful screen.

It is TouchWiz so I already know the interface and tools for rooting.

I like the hardware buttons better than I do the soft touch buttons. They are also not as bright in the dark.

I would recommend this phone as an upgrade for anyone having problems with the fascinate. Both my wife and I love them.
[Fascinate Q&A, Help & Troubleshooting] slvrevoix:
Well I have had my dinc2 for a week and I love it.

Battery life is amazing. Sense is the best skin out there. I have wanted a notification light since my og droid. It is the perfect size. I can actually make calls and hear people. It's faster with no hang-ups.

But like what was said earlier. Poor speaker volume, I can't stand looking at the blacks on this screen and 3d performance is pretty weak.

Other than the screen I'm a happy camper.

Samoled has ruined more than just phones for me. Now my regular lcd/plasma tvs are hard to watch lol.
[Fascinate Q&A, Help & Troubleshooting] TheMuffStuff:
Can you tell me the steps you did to send your fascinate back?

Today I got the box with the charge, and the charging cables. I think the SIM comes tomorrow, (I cant use the phone without the 4G sim right?)

Anyway, I want to know how you guys did it, did you use the box the sim comes in or did you use the fedex box the charge come in, and what sticker do I use?

Thanks
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
I received a complete Charge kit and was told by 3 CS reps on the phone to send back just the phone like its a replacement, no battery or back cover or anything... I bubble wrapped it and sent it back in the box the charge came in, with the fedex return sticker. You may want to call tech support or go into a store to talk to a rep to see what to do

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] iMissLayups:
Another big reason I chose the Inc 2!
[Fascinate Q&A, Help & Troubleshooting] TheMuffStuff:
Should I include any receipts? And I got the sticker, not sure where it goes tho. :P
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
I've always wondered, would it kill samsung to put one on any of their phones????? damn that would be a nice addition to a Fascinate or Charge

blazing through on my VZ Droid Charge
[Fascinate Q&A, Help & Troubleshooting] jselden:
I sent mine back in the fascinate box I still had lying around. My wife's just put in the Charge box and sent back.

Thats good to hear. The incredible to is another great option. I do like touchwiz so I stuck with sammy for now. I do miss not having a notification light, but then again I never really had a need for it to begin with. I always have my phone on me so I know if I miss a call or text. I guess it all comes down to preference.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Include a copy of the receipt you got in the shipping box and label goes on the FedEx shipping box.

Lol there's included instructions haha. :3 Glad to see you got your charge. :D
[Fascinate Q&A, Help & Troubleshooting] beeblebrux:
No dice for me.

The missed call issue really went crazy for me over the weekend. Happened 5 or 6 times over a range of areas I was in around SW PA, and talked to 2 more people today who said they tried to call me but went straight to vmail. Came to XDA and found this thread and decided to call support. Explained it to the first guy, he said it was a known issue and immediately sent me to tech support (he mentioned a patch that was released, but the tech support guy made no mention of any such thing). The tech support guy I spoke with (Alex) had me do a *228 update and that was it. Said he could tell it had been a little while, so I really couldn't argue that I already tried that. Told me to pull the battery tonight and leave it out at least a minute (why would that help anything??) and then see if I still have the issue. He also told me the next step (if it keeps happening) is a "hard reset" to try and fix it. I'm really not sure what that is. Same as a factory reset? Bottom line, no replacement was even mentioned.

Did I just get blown off? Or are they being more careful with offering these replacements? I love my Fascinate (especially with JT's CM7 :D), but this missed call issue is too much to deal with. Was hoping for the replacement, but I guess I'll just have to try again when the issue keeps happening (and I believe it will).
[Fascinate Q&A, Help & Troubleshooting] slvrevoix:
They sent me both the Dinc2 and charge, I wanted the charge and right before I went to activate my charge I went to a local verizon store and asked if it was going to cost me anything extra. The rep read the notes and told me that it was going to burn my upgrade and cost me $300. I said eff that and I will keep the Dinc2 lol.

So I am going to try and actually keep this phone for 1 year ( It won't happen) until something with an HD Samoled + 3D screen comes out. Sammy just needs to give up their screens already, because I am seriously in love with sense for some reason hahah.
[Fascinate Q&A, Help & Troubleshooting] mrdiode:
FYI - I highly recommend getting a tracking # from support.

VZW supposedly sent order out the same day I went in store (21st). It's supposed to be 2-day shipping.

After realizing VZW wouldn't have paid for Saturday delivery, I continued to deal with this stock Fascinate missing calls / texts / etc all weekend in the expectation the Charge would show up by today.

Nothing.

Get the #, hit the FedEx tracker.. not expected to be delivered until tomorrow. Even though it left Newark (~25 min away) on Sunday night.

So 2nd day shipping is BS. Don't take their word for it. Get a tracking number.
[Fascinate Q&A, Help & Troubleshooting] davidstre:
what issues have you all been having that warrants replacement?

ive been getting the new phone itch, but my phone has no issues haha
[Fascinate Q&A, Help & Troubleshooting] iMissLayups:
Not receiving phone calls.

Not receiving text messages.

Bad GPS reception.
[Fascinate Q&A, Help & Troubleshooting] cesium:
Don't be a jackass and get a replacement if you don't need it. Makes it harder for those of us who do have LEGITIMATE problems :mad:
[Fascinate Q&A, Help & Troubleshooting] jspidah:
I actually do get missed calls...darn.

No dice on the phone today.

I called in, told him it was my second Fascinate with issues, and he said that VZW was under contract with the phone manufacturer to only replace my phone with another Fascinate.

When I said that another Fascinate's probably not the right answer here, he just noted that I could take one of the other upgrades on my family plan.

He didn't troubleshoot anything with me, or any of that.

Should I try in store?
[Fascinate Q&A, Help & Troubleshooting] thelandon:
I missed a phone call for a job interview. Instead of a job, I got a voice mail 5 minutes after my scheduled phone interview, with no notification of a missed call, no ringtone, no alert, etc. My current employer is having sporadic trouble getting through to me as well. Initially, I chalked it up to a bug in CM7. As this forum states, it's affecting everyone on the ED4 radio. At least, that's when my phone problems started.

I do agree with the above post about tracking #s. My local Verizon store told me to expect the phone to be delivered today. Turns out, it was not shipped until today. I won't get mine until Wednesday. If life were Pandora, I'd be using all my skips to get to Wednesday! :)
[Fascinate Q&A, Help & Troubleshooting] JIMB093:
The same thing happened to me when I called the first time. The guy had me *228 update and then tried to have me manually activate my phone but I couldn't get to the menu for it so he just left it at that and told me try it out for a couple of days to see if I still had the issue. I called back about two hours later, told tech support that I was missing calls and that I saw the post in the Verizon forum about other people having the same issue and the policy.I asked her if she knew anything about that and she said yes and offered me a replacement.

Just call again and keep trying. Try letting them know that you know this is a common issue and have heard about other people getting replacements. They should have it noted that you already tried troubleshooting so hopefully it's easier the second time around.
[Fascinate Q&A, Help & Troubleshooting] speedingcheetah:
I had a replacement fascinate sent to me...It has ED04...only had one case of a missed call...rebooted....have yet to see any problems...Now on CM7 with Glitch kernel..I was told that CM had long gotten rid of the missed call problem....something to do with the kernel used or something..anyway..if I ever decide to get a replacement model, I would definitely want a model that has CM support...I don't thing the Charge has CM yet...I think Droid Inc 2 does, I think.

EDIT:I am confused at which modem is newer...ED04 and ED05 are newer than EC09 right? I did try EC09 a while back a go, and had tons of missed calls...but I have not tried the ED05, I figure if the stock ED04 modem that came on my phone is working fine with no missed calls(at the moment)...why risk messing it up..
[Fascinate Q&A, Help & Troubleshooting] mkarps:
Charge is on the way. As much as I enjoy my fascinate can't turn down a free upgrade...and with 4G.

I talked on the phone numerous times to tech. They wanted me to get a warranty from Assurian as this was a replacement...since my original met the lawn mower.

Went to the store and tech there was going to order me a new fascinate. I simply said I know this missed call issue is a device problem. The new one will probably do the same thing and I'll be back in here later this week. They then found something on their computer which allowed a replacement device exchange as the I510 instead of a new fascinate. It went through as approved and free 2day shipping. This is well known in Verizon system and not sure why some of them make it so difficult. Anyways....can't wait for my new phone Wednesday!! I say just keep hounding them and eventually you'll get a Charge. --or Inc2 I guess. They did say that bulletin or whatever approved/suggested replacement device as I510. It also seems they are aware of an antenna problem on the Inc2 as well so I'm told.
[Fascinate Q&A, Help & Troubleshooting] pc1990:
Just checking in to say I finally got my charge activated and ready to go! This phone screen is sweet!:D
[Fascinate Q&A, Help & Troubleshooting] jspidah:
Alright, great. Called again, and got through to a tech support rep that had just replaced her own fascinate with an incredible 2.

I explained the problem with missed calls, told her that it happens randomly and whatnot so I can't easily reproduce the problem and that I can't fix it by pulling the battery.

She was well aware with the problem, and she told me that I can get either an X2 or an Inc 2 and that if I go to the store I can order a Charge (a lot of people have been saying that they try to leave this part out).

I'll be going over tonight to try the phones out.

So, they will still replace the phone for you. You just need to get to the right people and sound like you know what you are talking about - my first call wasn't successful at all.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
1. That's the Charge.

http://www.thephonedatabase.com/Samsung_Droid_Charge_588_Cell_Phone

2. Sorry to hear that about the DINC2, I guess it's the DX2 then for me.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
However, the CS reps are not on the hook if the receiving fulfillment house (Texas or whichever center) gets an incomplete return and actually notes this on your account. To be safe and also fair, why not return a full Fascinate kit?

On a related note, some kits are apparently being fulfilled WITHOUT the chargers / USB since "they are all the same". Not sure what that means if you have a Samsung charger/USB cable and try to ADB a DX2 or DINC2... anybody knows? One of the FAQs when someone complains about failed ODIN is to check if the original cable was used?
[Fascinate Q&A, Help & Troubleshooting] 1.4hitachi:
I went to a Verizon store today and could not order any of the above phones because they are out.