yashsingh1/xdaforums huggingface dataset:
[Fascinate Q&A, Help & Troubleshooting] Avelnan:
I did that once. Also sent back a rooted DX2. I was safe. You might get a phone-checker that has had a bad day. Good luck.
[Fascinate Q&A, Help & Troubleshooting] TheChillburger:
Well this makes me sad. I guess I'm stuck with the Fascinate :(

Sent from my Samsung Fascinate
[Fascinate Q&A, Help & Troubleshooting] seraphls:
Well, now's a good time to look in to VooDoo and other fun stuff.
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Don't even bother with Touchwiz based voodoo roms, you can try them sure but once you go to CM7 you will never go back to voodoo.
[Fascinate Q&A, Help & Troubleshooting] TheChillburger:
I'm pretty happy with C7 so I'm not too bummed. This is still a nice phone :)

Sent from my Samsung Fascinate
[Fascinate Q&A, Help & Troubleshooting] thekylebrody:
The ED05 Update sis not fix the missed call issue for me.

So I called VZW tech support and was approved for Droid Charge and was told I had to go into a Corporate store to verify problem and place the order. The Corporate store told me they could only do replacements for the same phone. I called back VZW tech support to be told the offer for the Charge was no longer an offer that I could only choose another Fascinate X2 or Inc2...

Biggest runaround and fishy games by Verizon I've ever experienced..
[Fascinate Q&A, Help & Troubleshooting] AlexDeGruven:
The Charge is going to be a rare replacement, particularly now that ED05 is out.

There's never any harm in continuing to try. At the worst, they'll just keep offering you the same set of phones.

The company has a seriously bad case of right-hand left-hand syndrome, particularly when CS is one hand and the stores are the other.
[Fascinate Q&A, Help & Troubleshooting] fluidj:
Ok...I recieved about 95% of a Droid Charge via FedEx yesterday. Didn't have a back, a battery, an SD card or a 4G SIM card.

Called support and they shipped out the missing pieces overnight. Went to my local VZ store just to see if they could do anything. They hooked me up with all the missing components except the 32GB SD card :( ...

Looks like i'll be placing all my cool Fascinate accessories up for sale in the marketplace. Seidio extended battery kit (charger, battery, back); and the Fascinate Car Dock and Desk Dock.
[Fascinate Q&A, Help & Troubleshooting] shaels:
Spoke with two Level 2's in the past 24 hours. Confirmed that they received specific communications from Samsung to replace the Fascinate with another Fascinate and no longer with an alternate headset. They are under the impression - though many of us realized this is not the case - that their latest OTA update addressed the issue.

If anyone else has had success either in-store or on the phone, please let us know what, if anything, you were able to do to resolve.

Thanks!
[Fascinate Q&A, Help & Troubleshooting] ben805:
I just got off the phone with VZW tech support, and they are shipping me two Dinc2 to replace our fascinates. ED05 did not fix missed calls for us, the tech2 saw the problem and immediately offer different model, either DX2 or Dinc2, I picked the Dinc2, as of today 8/2/11 they still offer to replace with different model. can't wait to get our new phones!!! :D

When you call the tech support, do not mention anything about your phone being rooted or had custom rom on it before, do not mention anything about replacement, just tell them you are still getting missed calls even after the ED05 update, tell them the factory reset or *228 did not make the problem go away, and keep asking them what else they can do to fix this problem!! if you got the runaround or they didn't offer to replace with different model, hang up and call again so you can speak to different person. This missed call crap is either a QC problem from the hardware factory, or an Engineering defect, I really don't want to keep patching it with bandages wishing and hoping that the new updates could fix it, I do not want to roll the dice to get another Fascinate hoping that it doesn't has missed call problem, I want a permanent solution...in this case....a replacement with different model! LOL
[Fascinate Q&A, Help & Troubleshooting] DBJohnston0104:
Just went through the same thing this morning. After going to one store, call two others and talking to numerous supervisors, level 2 techs and customer support, I've got an Incredible 2 on the way. There is no way they are coming off the Charges anymore. Tech support tells you that you can still get the Charge but only in-store. The store tells you that that offer has expired on the 28th and that they can't use it because it pulls up nothing when they key it in. It is one of the best run-arounds that I have ever been through with VZW. Long story short, the techs will still honor it but the stores won't. The techs can give you the Incredible 2 or the X (or X2, not sure) so that's your choices. I opted for the Incredible 2. My only concern is that they may re-activate that offer and then I'm out in the cold.

Either way, I guess I got a free upgrade.

Oh, and don't let them tell you that they have to extend your upgrade date 1 year. That's crap!
[Fascinate Q&A, Help & Troubleshooting] shaels:
You guys really lucked out, I even sent an email to an exec, got a call from a higher up in customer service, refused to give me anything but the Fascinate, no matter how much history I demonstrated. Frustration.
[Fascinate Q&A, Help & Troubleshooting] Bigmack0507:
After dealing with 22 more missed calls since the ed05 update and talking to verizon everyday i am finally getting a different phone. I had two people on the phone offer me a Charge and one lady even took my address to send me a charge. Needless to say it didnt happen and only fueled my fury because of the broken promises. I ended up with a Droid 3. I know the inc2 or droid x2 may have been a better option but my girlfriend fell in love with the droid 3 so she will take it over once and if the Galaxy S2 comes. Well i am happy that i should have a phone that is not missing calls, but i am sure going to miss the fascinate... and root.... and roms... and everything here. thanks.
[Fascinate Q&A, Help & Troubleshooting] shaels:
Guys,

Today Verizon told me - after replacing my Fascinate a few days ago with another Fascinate - that I could pull up my New Every Two, which isn't up for another year, and pick a new phone, per Supervisor approval.

How does that sit with you?

It sort of sends the message that your phone doesn't work and instead of replacing it with one that does, we'll let you pay us more money for a new phone, and not get the rebate for it, as if you bought it online, because you're buying it through us.

They noted my file and I told them I'd call back.

Thoughts? :/
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
I think they are getting the better end of the deal if they get you into a renewed 2yr contract and have you pay for the new phone. I dunno. I think if faced with that choice I would be tempted to buy a good used phone to hold me over. Got the wife a 2 month old OG Droid like new on craigslist for $100 cash. Gonna wait until this time next year to use our NE2.
[Fascinate Q&A, Help & Troubleshooting] shaels:
After lot of back and forth they sent me an INC2 but didn't have any standard batteries or doors in stock so had to send me an extended battery and extended door. On the one hand, that's great, on the other, now I need to pick up normal versions of each.

Will definitely miss these forums!
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
I called yesterday to complain about me and my fiancees fascinates missing calls and texts and how its created way too much trouble. They asked if I had the newest edo5 update and I confirmed. They then did a test call on my fiancees phone and guess what?? Nothing happened. He immdiately asked if wed like different devices and I told him yes because id rather not waste anybodys time getting replacement fascinates. He offered us the dinc2 or droidx 2. We both chose the dinc2. They overnighted them for free too. Had zero trouble through the whole process and they were very nice and understanding as usual. Today comes and I'm all excited to get my new Dinc2 and start playing with it, praying it came with 2.2. Lol. I get home at 5 to find two fed ex boxes sitting there waiting to be tore into like a kid on christmas day. As my luck would have it, in the boxes are only the phones. No accessories. No batteries. :( What a tease. I call them to tell them and they tell me the accessories were shipped and ordered seperately and will be here tomorrow ( weds). Oh well. Just gives me one more day with my Fassy I guess. Ill sure miss it. Its the longest android device ive owned and I learned so much with it thanks to the Fascinate community and xda developers. Hope to see some familiar faces as,well over in the Dinc2 forums.
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
Just thought id share some images of my new Dinc2 for anyone interested. Unfortunately I cant turn it on to really enjoy it.....please see my above post to see why :(

The suspense is killing me tho to find out what firmware is on it. Lol
[Fascinate Q&A, Help & Troubleshooting] cowman4000:
Has anyone had any luck getting a new replacement phone (charge/inc2) recently? I called today and all they want to do is send me a replacement fascinate. The person I spoke with expressed saying "The ED05 update fixes the missed call issue". But it doesnt... OBVIOUSLY. I got stone walled by the tier 2 technician too. She wanted me to uninstall handcent saying it could possibly be the problem!!! I laughed in her face and asked to speak to someone else but she refused and I eventually hung up on her.

What are you telling Verizon to get a replacement?
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
Read my above post. I had no problem
[Fascinate Q&A, Help & Troubleshooting] Budwise:
I got blocked at T2 as well. They apparently asked the manager to do the swap but he turned it down. She told me some other garbage to try with dialing *228 and *** after dropped calls etc. They said if anything they would replace with another Fascinate. Dunno what magic person you talked to...
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
Call again and try a different rep. Tell them your frustration with the problems you are having in detail. Tell them how important it is that you receive all your phone calls as a fully functional phone should as that IS the primary reason you own a phone. Ed05 didn't fix alot of peoples problems but they seem to think that since Samsung states that it did, then the issue is resolved. Unless people call and complain that it in fact did not, then they will continue thinking the issue is resolved. Not only did they swap out two Fassys on my contract with Dinc2s, they also sent us brand new extended batteries and back covers for free. Thats $100 worth of batts and I didn't even ask for them. Be stern but polite and even ask for a supervisor if need be. Theres no reason to be sent a replacement Fascinate to you if your just gonna end up sending that one back too. It would be a waste of your time and vzw time and money.
[Fascinate Q&A, Help & Troubleshooting] OhioYJ:
I called today, complained about missed calls, no gps, and broken sd card now, they offered the 3 phones right away, no troubleshooting or anything. I was afraid they would have me doing dumb stuff like pulling the battery and such, but none of that, asked me which phone I wanted, and now I have a Charge on the way.
[Fascinate Q&A, Help & Troubleshooting] Budwise:
After calling my wife's fascinate 3 times and it not answering 3 times i called again and got the "magic" person :D

Unfortunately they had no Incredible 2 doors or batteries in stock so they're sending a X2 and i had to pay for the battery and door ($50) :/

A small price to pay for a much better phone i guess.
[Fascinate Q&A, Help & Troubleshooting] jstoneky:
After calling, the rep said the different device offer was provided by samsung BEFORE the ED05 update went out. Now they will only allow me to exchange for another fascinate
[Fascinate Q&A, Help & Troubleshooting] johntinman:
Same here. My wife wasn't even offered a Charge or DI2. Her screen was going bad with frequent lockups on ED05. They only offered another Fascinate.
[Fascinate Q&A, Help & Troubleshooting] Avelnan:
The nerve! They sent me a DInc2 after a back and forth with 3 supervisors.

Sent from my ADR6350
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
Im sure that was very annoying but would u say it was with it? ;) This phone (dinc2) is great all around. Excellent look, feel, and build quality. Doesnt have that light plasticy feel to it. Its very snappy. I havent seen any lag yet. Camera takes excellent pics and having a front facing camera is a nice bonus too. I dreaded going back to Sense but they did very well with this new updated version of it so ive grown to love it. (better than touchwiz).

Also, the battery life on this phone.....just amazing. I can't kill the battery in a whole day. This is truth. The second day of owning it, I took it off the charger and played with it all day. Web browsing, customizing, setting up everything, downloading apps, phone calls, widgets updating,

Txts, music, on XDa constantly,....basically extremely heavy usage, and I went 23 hrs before finally dying. Today with somewhat average use, I am at 14 hours unplugged and still have 38% left.

Incredible indeed. :)
[Fascinate Q&A, Help & Troubleshooting] midnight93933:
Any tips before I attempt to get a droid x2
[Fascinate Q&A, Help & Troubleshooting] jstoneky:
I recommend you don't get your hopes up, but I wish you luck ;)
[Fascinate Q&A, Help & Troubleshooting] farewell_goodbye2u:
FYI: Those who received the Incredible 2 with stock gingerbread and was disappointed because you couldnt root without buying an xtc clip.....ROOT has now been obtained and confirmed working and s-off!!! :) Great day for Dinc2 users.

http://revolutionary.io/
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
Stick to your guns & don't give up trying. I went with the x2 & have been quite happy with it. We have rooted GB & somebody is at work on cm7. And the bootloader unlock is in the works as of today.
[Fascinate Q&A, Help & Troubleshooting] midnight93933:
When did you call
[Fascinate Q&A, Help & Troubleshooting] droidstyle:
Yup...stick with your fascinate, you will be glad you did!!!;)
[Fascinate Q&A, Help & Troubleshooting] cowman4000:
Seriously? I called back a few hours after my last post and I got someone else and they DID help me. HOWEVER.............. I was only offered a DROID X or Incredible 2 and they WEREN't GOING TO BE NEW. He offered me a refurb for either. I asked about the charge and he said they don't offer that as a replacement anymore. WTF, why can't Verizon's employees all follow the same guidelines here? It's like they all work for themselves and can do whatever they want.

I ended up choosing the incredible 2 (refurb) and they sent me the battery and battery door free of charge. Phone works great, it was for my wife and she loves it. Heck at least now when I call her I know the phone rings and she can't use the excuse of "My phone never rang" anymore ;).
[Fascinate Q&A, Help & Troubleshooting] midnight93933:
was it the droid x2?
[Fascinate Q&A, Help & Troubleshooting] Kingali1997:
So how does this work u call and say ur fascinate is broken and they replace it with a dinc2 or charge
[Fascinate Q&A, Help & Troubleshooting] chopper the dog:
If you're into committing fraud. Then yes.

good day.
[Fascinate Q&A, Help & Troubleshooting] Kingali1997:
Im not talking about fraud my screen locks up
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
This program was implemented by Samsung specifically to address the missed call issues exhibited by MANY fascinates since the original froyo ota. You can call tech support for other issues, by all means, but those may not prompt them to respond with a swap. This was only meant as a stop-gap fix until they addressed the firmware issues, which apparently ed05 failed to do.
[Fascinate Q&A, Help & Troubleshooting] ace5198:
I switched to a charge like 2 months ago.. Its not wheres its cracked up to b.. Lacking ALOT of dev support.. Theres some but we could def use some asop options.. Keep your fassys ppl.. Dev support on this phone is amazing.. I have dropped calls n data dropping out issues just like I did with the fascinate.. Lllloooovvveee the camera though.. Takes better pic than my 13mp digital camera
[Fascinate Q&A, Help & Troubleshooting] sneakysolidbake:
Aosp is coming. Cm7 is booting and now begins the process of fixing hardware functions. jt1134 is the guy that brought aosp to the fascinate and he's helping out a ton on the charge as well.

Sent from my froyo gummycharged charge w/imoseyon's oc'd uv'd kernel.
[Fascinate Q&A, Help & Troubleshooting] cowman4000:
No the original Droid X. Originally when she purchased the fascinate it was between the Droid X and the fascinate and she liked the fascinate better because of the screen/weight/size.

It's sad because the Tmobile/ATT/Sprint versions don't experience the same missed call issue.

I have a co-worker that has the ATT version and another that has the Tmobile version and both of them run CM7 and love their Galaxy S phone.
[Fascinate Q&A, Help & Troubleshooting] cowman4000:
Yeah the sad thing is. The first lady I spoke with told me "The new update fixes the missed call issue". My response "No it doesn't go on google and type in ED05 missed call issue and see how many reponses you get".
[Fascinate Q&A, Help & Troubleshooting] rmtobler:
Now that in-call volume is fixed.. I'm glad I just received another fascinate instead of going with a different phone.
[Fascinate Q&A, Help & Troubleshooting] anoninja118:
nope they didn't ask, since its a known issue all they do is look it up and make an offer

tapatalked from my stock VZ Fascinate :(
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Is the known issue the dropped calls? I have had a few, but the things that bother me more are the poor reception and the random button presses.
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
What's the success rate on this bit? Has anyone called and been completely turned down. I'm thinking about calling tomorrow when I have more time and trying my luck. The builds for the fascinate have been great but every now and then I'm getting texts from various people saying "I tried calling you earlier".
[Fascinate Q&A, Help & Troubleshooting] xceebeex:
Well, I just got off the phone with then and she gave me the three options others have got. I had her notate my account for the Charge (because that had to be ordered in store and she said sometimes they give you a hard time). Then I will pay with the three at the store before I ultimately decide.

It was ridiculously easy for me. Once I mentioned a few missed calls she basically stopped me and said it is a known issue and she transferred me to the tech to go over my options.
[Fascinate Q&A, Help & Troubleshooting] tnez:
Hmm as much as I like my fascinate I think I'm gonna try my luck tomorrow
[Fascinate Q&A, Help & Troubleshooting] putney1477:
So weird. I went into a store because that's what I had read here. And they are shipping me a charge, wouldn't give it to me in store. Bummer. But I will get it wed.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
Same except the one that I called, which I called tech and 3 for missing calls didn't know what I was talking about till he pulled a policy lol.. which is good that he even did that. :) Though the instore people haven't even heard about it.. wierdd. And I did the same thing, noting my account for the charge, but I just came back from the store and I really like the incredible 2.. Idk why but the Charge is great and all but aside from the 4g and the screen it doesn't seem very much, sorta like another fascinate but semi slower.. with only 898 mb onboard storage :(. And ultimately it kinda reminded me of why I hated TW... when the screen wasn't wowing me that is haha.
[Fascinate Q&A, Help & Troubleshooting] Slic|<:
lol you should just be happy they even knew of it! haha... the store I went to, didn't even know what I was talking about.. and then admitted they didn't have training on the kind of filing system and more detail specs other than general specs you read in a brochure.. wtf-how is THAT considered TECH Support..? -__-
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
Hopefully mine will go just as easily. I haven't really played with any of them. The X2 seems like a waste if interested in any sort of tweaking. I had the first Inc and it was a breeze to root/switch ROMs (much easier than the Fascinate has been). The charge seems like the best device overall looking at specs and has a great community behind it. Physical buttons are also a big +1 for me.
[Fascinate Q&A, Help & Troubleshooting] enchancea:
I called for a text messaging issue and they asked me if I was having problems with calls and I told them I keep getting voicemails but have no records of calls or missed calls and then they offered me the 3 phones but I still haven't made my mind up.
[Fascinate Q&A, Help & Troubleshooting] Bardasian:
Wow, that easily? lol. I haven't made the call yet but this seems like a cakewalk now.
[Fascinate Q&A, Help & Troubleshooting] deaffob:
I don't know... to me, Dinc2 seems like a much better choice. I can't even think of going back to anything else than CM7 or GB MIUI. People give way too much credit to the SAmoled+ and 4G but honestly those two are nothing to me. People have been praising SAmoled before the + came out but that moment where you feel that superiority only lasts 1 week at best. I compared the Charge with Dinc2's SLCD but they are not that different. Sure Charge's screen is better but it won't give the phone that big of an advantage over the other. It's like a girlfriend, at first you think she's pretty but after a few weeks, you get used to her and stop thinking she's pretty. 4G? Why would you need a fast internet on your phone? It drains your battery faster and what do you need it for? All the internet connections I use are, gmail, occasional youtube, browser, and social media. You don't even need 3G for those. The only reason why I got FiOS at home is to download tens of gigabytes of movies(uhg... pornz).

I think people gotta ask if they are gonna be happy with going back a few months of development of the fascinate's current place. We've had some hard time with this small community(yes the fascinate community is small compared to other major HTC devices and even smaller dev pool). Personally, if we didn't have JT or adry, I would've hated this freaking device. It wouldn't have mattered if it had 1980X1200 resolution or quad core, I would've still hated fascinate.

If you look at Dinc2 forums on XDA and other major internet blogs, there is a already a big difference compared to the Charge's development. They already have fully functional MIUI(officially supported by miui-us himself), Sense 3.0 and CM7. How long it's gonna be before the Charge gets something as good as CM7? It took JT months to make the CM7 functional, will Charge get someone as devoted as JT at all?
[Fascinate Q&A, Help & Troubleshooting] enchancea:
Yeah I was pretty surprised. I didn't even know about this post at the time. First he asked me if I was interested in any of the other phones they had on their website and I told them no because I liked my Fascinate up until this point and then he offered me those 3 phones.