yashsingh1/xdaforums huggingface dataset:
[Fascinate Q&A, Help & Troubleshooting] oluchika:
My Charge just came today. Everything in the "kit" was unopened and the phone looked brand new. There was a CLNR sticker over the original barcode. It didn't realize in the store how big this phone is. Plus, comparing it side by side to the Fascinate, I think that the Charge's screen is bigger. Not a big fan of the physical buttons, but I chose it b/c of the higher resale value. If I decide not to keep it, I can find a replacement on Ebay. I already sold my Eris a couple of days ago which I was keeping as my back up phone, so I was able to use that money to get the original Incredible to have as my backup to the Charge. Once, the Incredible gets here, I'll decide what I'm gonna do since I have to mail back the Fascinate. I'm gonna miss it :(
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Based on my usage, if I didn't have unlimited data, then 4G would have been financial suicide.
[Fascinate Q&A, Help & Troubleshooting] megalonebula:
:mad: talking with verizon and asurion is making me angry
[Fascinate Q&A, Help & Troubleshooting] megalonebula:
if anyone knows a fix or loop hole please let me know!

I've called tech support 6 times today!! Ok if anyone know a fix or loop hole please let me know!

Long story short i called vz and said that i couldnt get phone calls randomly and they told me since i broke my phone in early july that i would have to go through asurion because the phone i have now is the one asurion sent me.

So i called asurion and they said only option i can do is they can send me a new fascinate.

PS: ive called them both a couple of times and talked with their supervisors and still nothing

please help
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
You should only have to deal with Asurian if you have physical damage. Its been said they only offer the same phone as a replacement. Id say you are out of luck.
[Fascinate Q&A, Help & Troubleshooting] megalonebula:
according to asurion they only offer continuum or the fascinate
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
How are you guys still having trouble getting new phone. I feel bad. Its not.that hard. (Maybe you guys aren't reading entire threads)

Sent from my Humble Charge!
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
most people aren't having trouble
[Fascinate Q&A, Help & Troubleshooting] CTL11:
I called last night and was able to upgrade my wife's and mine phones to the Charge. I have to go to the store today to order them.

She offered all three phones and the entire call lasted maybe 10min.
[Fascinate Q&A, Help & Troubleshooting] Azuma73:
I've been trying to get the upgrade as well, to no avail!!?? I've been with VZW for like, 10 years with no complications or issues. They've always been real quick to help a loyal customer.

Rep tells me he could give me a new Fascinate by tomorrow, but I want Dinc2 or Charge!! He says if my replacement is acting stupid I would be eligible for upgrade. What to do?

It just feels like I'm getting jerked around!
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Just call back, explain your issues again. Eventually you will get someone who is doing their job and is aware of the issues. Just call back until you get a different answer because Verizon is known for givings you a different answer every time you call.
[Fascinate Q&A, Help & Troubleshooting] caesus:
I gave you guys an exact script from my call, all you have to do is stick to it and let them know that you know about the issue with ED04 and missing calls. It's in their system along with the replacements they're allowed to offer. They will try to convince you to stick it out with the Fascinate until the update comes through, but just tell them it's caused you a lot of trouble and you can't take the chance that the update will be released on time. Ask them what other options are available to you.

Oh and call tech support late at night. Like after midnight. Whenever I call late I always get everything I want :)
[Fascinate Q&A, Help & Troubleshooting] SotYPL:
It could be too late. ED05 just went OTA and according to reports it's fixing all the issues.
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
Looks like he's right. Its all over the internet ed05 is live and sticking people with their fascinate. Thanks god im rocking my charge.

Sent from my Humble Charge!
[Fascinate Q&A, Help & Troubleshooting] SOTK:
From what I'm reading, i agree, it's too late now. The good news is that the Fascinate is a good phone and there is a fix for the problem. :)
[Fascinate Q&A, Help & Troubleshooting] caesus:
Glad I hopped in on the upgrade just in time. My Charge is already enroute. I agree, the Fascinate is a good phone so I wouldn't be too bummed out. I mainly took the replacement because I plan on upgrading when the next big wave of phones is released and I wanted the higher resale value.
[Fascinate Q&A, Help & Troubleshooting] Arin1111:
i got my fassy exchanged to droid charge and i gotta say the 4g is damn fast

im on all stock atm and its pretty fast and has new market update. The phone is noticeable bigger in your hand whereas the fassy was a perfect easy to hold phone (my hands are small though). Oh btw i got the Certified like new kit but i received a brandnew charge :D they musta been out of stock of refurbished ones.

Screen is noticable bigger and the most important part is its clearer its very easy to read text now.

It must be the 12 subpixels in samsung amoled plus display

my brothers fassy phone verizon didnt want to exchange since he purchased it from craigslist. They wouldn't honor the warranty :mad:

im waiting for samsung galaxy s2 for my brother hopefully it has 4g if not probably gonna buy droid bionic for him
[Fascinate Q&A, Help & Troubleshooting] Joe T:
Are you f'n kidding me??? Don't complain when "the next big thing" costs $400 with a contract.
[Fascinate Q&A, Help & Troubleshooting] seraphls:
I just got my DInc2 (no 4g in my area for a long time, and I just don't like the look and feel of the Charge), and I have to admit... I might be sending it back and keeping my Fascinate. It's got so many little quirks, and can't seem to play videos from the SD card at full framerate, versus a phone that just feels perfect for me, has a solid CM7 nightly out, and honestly feels a bit faster (video performance-wise, at least)
[Fascinate Q&A, Help & Troubleshooting] fluidj:
I think they may have cancelled the whole offer. I just got back from the local store.

I did a hard resest and flashed back to stock before I left home, by the time I got to the store i'd finished DLing the Froyo update to ED04. While in the store another random update was pushed through...and by the time I left a 3rd update was coming through! By the time I got home, the 4th was completed and here I sit with ED05 Kernel 2.6.32.9....

and the SAME poor signal I had yesterday, the SAME problems with missed calls (i've tested it a few time already) and the SAME feeling like this phone was the worst.mistake.ever.

Oh yeah, in my pocket is a confirmation receipt that I SHOULD receive a Charge in 2 biz days.....we'll see.
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Why in the world did the Charge get bumped to $300 anyways? I was trying to find one of those teardowns where they breakdown the bill of materials to see if it was a cost thing or just a greed thing.
[Fascinate Q&A, Help & Troubleshooting] CTL11:
I went on my lunch to get the Charge ordered and she noticed my moisture sticker was pink and said my phone's warranty was voided. My phone has never gotten wet but she said it can pick up moisture other ways. She said I could still upgrade my wife's phone once they looked at it since I was told it would be ok to upgrade last night. So I called my wife after I left and her phone is pink too. I am trying to decide if it's worth going in tonight and *****, but they probably won't budge since the update is out already.

She also said I was lucky because they weren't offering the Charge anymore and that the deal was over today.
[Fascinate Q&A, Help & Troubleshooting] speedingcheetah:
i don't get this phone...I switched to cm7 and have not had missed call...till today...funny cause it gave me missed calls last Thursday...but no other day
[Fascinate Q&A, Help & Troubleshooting] xkookooman:
Was anyone able to get their fascinate replaced? I went into the store today and they said the deal had expired today! So unfortunately I was sent home empty handed, but does this mean that it already expired, or today is the last day....
[Fascinate Q&A, Help & Troubleshooting] okubricko:
Last to Get Charge

I may be the last one to get a Charge. I oringinally calledverizon two days ago to complain about missed calls and then again today. I got the run around by the girl today and she told me that there were only a couple of Charges given out and that it was a mistake that they were given in the first place. I argued with her for awhile and finally I gave her the old "just cancel my line" line. She transferred me to customer retention and was told that I had to go to the store to get a charge. I told her I didn't want to get to the store and get the run around so she called my local store, the local manager and told him I'd be coming in. I'm supposed to go in tomorrow to do the exchange so we'll see what happens.
[Fascinate Q&A, Help & Troubleshooting] black.v00d00:
HAHAHA!!!!! I KNEW IT!!! after arguing with verizon for 1 and a half hours on the phone because they were supposed to send me the Dinc 2 and didn't I got them to send it out yesterday and I got it this morning (thank god). I knew something was fishy because they wouldn't budge and were arguing and said that I WAS THE ONE WHO MESSED UP and never ordered a phone.....tricky tricky verizon....;)
[Fascinate Q&A, Help & Troubleshooting] Bigmack0507:
ED05 is live....

ok the promotion of giving out phones is up and samsung has said that ed05 will fix the missed calls... I've been on ED05 for atleast a week or 2 and still had missed calls how much can this really help?
[Fascinate Q&A, Help & Troubleshooting] mrmidnight:
I got my charge today and was informed of this. They said that the software update was prepared and will begin a rollout starting tomorrow
[Fascinate Q&A, Help & Troubleshooting] Bigmack0507:
when i was upgrading the phone back to stock today it did the ed05 update. so its live and has been since 11am this morning eastern time. so i had already talked to someone this AM and they were supposed to call me back today to confirm my replacement. I called back and they said it couldnt be done since the update went live. i feel like i got shafted since less than 12 hours ago i was told i could go to the store and get a charge. I've been missing calls with the leak of ed05.... so time will only tell.
[Fascinate Q&A, Help & Troubleshooting] strictlyphat:
You're probably out.of.luck. with the ota coming.out.today they will.not give you a replacement:-) regardless of notes and what not.ed05 will fix your phone and verizon will not.be liable to give you a.charge.

Sent from my Humble Charge!
[Fascinate Q&A, Help & Troubleshooting] dmaustin:
So I had been seeing you guys talk about getting free upgrades to the Charge and that does sound nice. But I really like the fascinate and didn't notice the problem much. The Charge is a little clunky, but 4G would be sweet.

But then for the last week or so I started noticing the random voicemails when my phone didn't even ring. And yesterday it pissed me off cuz I left a client's office and they called right after I left because their printers weren't working and I didn't get the voicemail til after I got home and went to look at my phone. So I had to turn around and drive back. Wasted 2 hours of my time.

So I went to the store today after finally getting back to stock ed04(it was kind of a ***** to figure out). Told the guy, he asked if I'd tried *228, battery pull, hard reset, blah blah blah. Then the dude working next to him was like "Hey is that Fascinate having the missed call problem? Check to see if any replacement devices are available. It's a known issue." There weren't any replacements available, so they said I should call tech support everyday to see if any come in.

I called 'em like 6 hours later(just couldn't wait:)). The guy on the phone was really nice actually. I just played dumb and told him I'd been having the problem and just finally decided to do something about it. He said an update in June caused the problem and the new update is supposed to be out any day now, he didn't know when, but it should fix the problem. He talked to me for a while, he's in Houston too, then he checked to see if there were any replacements available. I told him I would like the Charge. He couldn't do it, offered me a replacement Fascinate instead.

I finally took the offer. Had my fassy since the day it came out. It doesn't overclock/undervolt well over 1.2ghz. So maybe the new one will be better! It hardly matters anyway because I'm just going to give my phone to my girlfriend and use her upgrade to buy the GS2/Function:D! She's stuck the OG Droid from when it first came out. It has CM7 overclocked to 1.2, but it doesn't run like my baby!

So, it looks like I'm gonna stick it out with the Fascinate crew. Not really a big disappointment, as I love this freaking phone anyway. 3G data is slow tho. Now this stock TouchWiz is KILLING me! Time to restore my CM7 Backup! Would my CM7 backup restore to the replacement phone? So it would be just like... Wow! that was easy. Probably should huh? I'll try anyway.

Sorry for rambling... but Cheers to the Fascinate!(Especially on CM7 with Glitch)
[Fascinate Q&A, Help & Troubleshooting] Lodingi:
Kinda strange we're having such mixed results with the upgrade. I went to Verizon last night. The gentleman who helped me was very nice. I told him about the missed call issue. First he suggested a hard reset. I explained I already had done so several times with tech support. He then decided on warranty replacement. I asked what he would be sending me as a replacement. I was told it would be another Fascinate.

I asked him to check his bulletins. I explained the known problems & the replacement program. He scrolled through the computer for a few minutes. He then asked his supervisor if I qualify. The supervisor looked at the screen, said yes and was told my choices are the Charge, X2 & Dinc2.

I was sure I would choose the X2, however at the last second, I changed my mind & ordered the Charge. Believe it or not, I think I made the wrong decision. Grr.

After hearing of the ED05 release, I started to worry if they would actually ship the Charge. I called Verizon and was told it shipped today & I was given a tracking number. Got by the skin of my teeth.

If I take the charge to Verizon unopened, do you think they will let me swap it for a DX2?
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
That's the one I went with (the x2) & I couldn't be happier. It's a solid phone with great call quality & reception & the GB ota went live today.
[Fascinate Q&A, Help & Troubleshooting] Coreyc1123:
Run around!

So i decided to go with the incredible 2. today it came in on 5 day shipping open up the box and surprise! a certified like new fascinate. Crap. call them up and they "ran out of incredible 2s" and thats y they sent that and now the deal is over. ok so i said thats your problem not mine. so they offered me the ability to upgrade now and i have till tomorrow to decide but i hate to use up my upgrade when im waiting for galaxy 2. and now i actually have to pay! verizon sucks!
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
Received my Charge and Sim card today via Fedex as promised. It was a brand.new.handset that they stuck a CLNRSAMI510WKIT sticker over the top barcode. You can tell its brand new by the 7/11 build date and the fact it was labeled as shipping with EE4 Software from Samsung, no stickers over those things. Complete with brand new unopened charger and USB cable and 32Gb sdcard. Looks like when they didn't have refurbs to send out they started shipping new units.

It would not activate itself like they said, had to call and have them activate the sim card on their end but then all went fine. I'm not sure why there's so many people driving to their.local store to get the phone activated. Not necessary, call them.

Too bad those with legitimate issues seem to now be unable to upgrade.
[Fascinate Q&A, Help & Troubleshooting] Accused187:
The same thing happened to me...I called them back today and the lady I spoke with said she was sorry and that it will be corrected because I had initiated the switch before the OTA went live. Apparently they had the Inc2 in stock because she said it is supposedly being shipped to me overnight, so we'll see. (I did call back a few hours later and got my tracking and made sure it was an Inc2 and it supposedly was...guess I'll find out)
[Fascinate Q&A, Help & Troubleshooting] fluidj:
Dang, yall have me worried now. Did you all contact them ahead of time to obtain the tracking number and verify what was being sent to you?

I just called and I was given the tracking # and I asked that they verify what was shipped, she stated that it was a Certified Refurbished Droid Charge. Think it's likely that's what i'll get?
[Fascinate Q&A, Help & Troubleshooting] fluidj:
Anyone have a photo of the Fascinate side by side with the Charge?
[Fascinate Q&A, Help & Troubleshooting] pc1990:
How's this captain?! Link
[Fascinate Q&A, Help & Troubleshooting] DarthCivicus:
Well I guess I snoozed and loosed on the upgrade deal. My Mom and Sister just called and said they switched from Verizon to AT&T and received Iphones. I was like enjoy the bugs and crappy customer service. Also i think AT&T's coverage isn't all that great. I have wondered what the Iphone is like on Verizon network as it was one of the reasons I loved the Fascinate because it was advertised at the store as an Iphone killer and sleeker looking to me.

* Also*

I'm still using the ED05 leak, any difference between it and the OTA update? Should I odin back to ED04 and then update?
[Fascinate Q&A, Help & Troubleshooting] Accused187:
Yeah, I did the same thing. She verified that I was getting an Inc2 and it did come in today :). They sent me an extended battery instead of the oem one, but that's fine with me. Hope you have the same luck...I've been finding that what the vzw people say and do are wildly different.
[Fascinate Q&A, Help & Troubleshooting] prehistorical:
Thanks to the devs and community

As nice as the Fascinate's strengths were, the terrible "missed calls" issue and poor radio performance made the decision to jump ship easier, specially with 1 year and 9 months left to the contract. A big THANKS to the DEVS and the COMMUNITY!

And to add something actually on-topic, I had to put up with 2 replacement Charges in a row before they finally sent me a DX2. Now that the promotion is "over" I am glad I did the replacement because almost more years of missed calls (even on ED05) is simply unbearable. And yes I returned everything (battery cover etc.) each time. :)

Last few notes, my own unscientific observations:

- After being disappointed with the brand-new Charge, requested for DINC2 and got a replacement... Charge. Had to call again for DX2.

- Brand new Charge came with VZW USB cable and charger instead of the Samsung cable and charger. I wish I kept the latter, as the build quality was better. It came with battery / cover / usb / charger/ sd card but no SIM.

- CPO DX2 came as replacement unit, with battery & cover arriving a day later. No SD, USB or charger provided.

- Fascinate screen is nice. Charge screen is very nice. DX2 screen is yuck.

- Fascinate call-through performance is yuck. Charge call-through performance is nice. DX2 call-through performance is very nice.

- [for my area, bad reception and3G/4G border] Fascinate web performance is usually 1x or poor or none. Charge almost always flips around 4G/3G/1x/ but then gets none... the worst of the 3 (I call this the OSOD == "Orange Screen of Death") . DX2 performance is very nice.

- Fascinate weight is light. Charge weight is a tad heavier. DX2 weight is much heavier. Solid.

- Fascinate runs hot sometimes. Charge runs hot often. DX2 runs hot during some apps/modes, but it also has metal instead of plastic which might explain why more heat is felt (your hand becomes part of the heat sink).

Thanks again and good luck to y'all

:)
[Fascinate Q&A, Help & Troubleshooting] garywojdan81:
Welcome to the x2! Ot is different from the fassy but I'm liking it so far. I just got the official GB update from the soak test today & its an improvement over froyo. The GB ota starts any time now but you can load it now from the x2 thread.
[Fascinate Q&A, Help & Troubleshooting] Killz86:
Thanks for letting me being a part of the Samsung Fascinate group

i have had the Samsung Fascinate for 6 months and i have had problem after problem after problem, we'll verizon, sent me 2 Samsung Fascinate replacement's and i still had problems with the internet/call quality everyone hearing real loud background noise and they said it sounded like i was yelling at them, so everytime i had same problem and took both replacement's to the store, they told me call verizon, i told verizon, the guy ran test on my 3rd replacement and it was still defative.

so the rep did offer me the DroidX2 or Droid Incredible2, did not want to go with samsung phone again ever.

I went with the Droid X2 as a replacement with free overnight shipping, the rep told me it would be $46.52 for overnight shipping with the backcover and the extended battery.

So i got my droid X2 and the extended battery/cover the next day everything went well, called verizon, told the tracking numbers for both the samsung phone's.

I asked her was i suppose to say pay for the extended battery/cover she said no, so she credited my account $50 for the cover and extended battery, and gave me an extra $30 credit for all my trouble's i have had over the months with this phone and calling in so much, so i get a $80 credit for my bill and a upgrade phone and extended battery/cover for free.

My overall

I am very Happy with my Droid X2, its a nice phone, its very fast, the screen is very big and nice looking, calls sound much better and people no longer say i sound like am yelling and they hearing loud background sound's.

I am happy with verizon overall, i was just asking for a Droid X and they said i could get inc2 or Droid X2, which i was happy about, plus them crediting my account $80

To everyone else, i hope you get your phones and your problems worked out, and everything works out for everyone, and have fun with your Droid x2 and inc2
[Fascinate Q&A, Help & Troubleshooting] seraphls:
Had my DInc2 for a couple of days... then sent it right back. It also had the missed calls issue, and I just couldn't get used to how it felt in my hand. I've decided that, for all its issues, the Fasciante is one hell of a solid phone, and with it finally getting some Cyanogen love, it's only going to get better.
[Fascinate Q&A, Help & Troubleshooting] sneakysolidbake:
Went into a verizon store to order my charge the day before the ota rolled out so I got lucky. My new phone got here yesterday and I am very happy with it. No more reception issues like my fascinate, and 3 others in the same house, had. 3g is fast and consistent, can't wait to try out 4g. And most importantly, no more missed calls :)

Sent from my froyo gummycharged charge w/imnuts otb kernel, bro.
[Fascinate Q&A, Help & Troubleshooting] neyenlives:
CM 7 certainly turned the Fascinate into what it should have been. Too bad it isn't on the charge yet.
[Fascinate Q&A, Help & Troubleshooting] D_Steve595:
I sent my Fascinate in with CM7. Whoops! Forgot to restore. If you don't hear from me it's probably fine.

Unless they charge me so much I can't pay my internet bill.
[Fascinate Q&A, Help & Troubleshooting] seraphls:
Dang right. There were some issues (more missed calls than normal, phantom rings all the time) that are keeping me back on stock for now. But now I have all I need to make switching back and forth once there's a more stable build painless.

Well, it was nice knowing you.