[Xperia Play General] matknny:
I thought I would share my experience with Sony Ericsson and SBE Limited as I have no phone now it seams.

21 June - Called Sony Ericsson

Sony Ericsson Xperia Team (08705 237 237) recommended to send the phone to SBE Limited there repair contractor in the UK.

21 June - Sent Xperia Play through Royal Mail Special Delivery

22 June - SBE Limited received my phone

Royal Mail website “Your item with reference ZW85******** was delivered from our ASHFORD Delivery Office on 22/06/11 .”

28 June - I began to get concerned so I emailed SBE Limited (mail@sbe-ltd.co.uk) at 12:01 with the following

“I have recently sent a Sony Ericsson Xperia Play and was received by

your office on 22/06/11, I was hoping to know what my phones status is

as I sent it for repair a week ago and haven't received any

correspondence from yourselfs.

My Details are:

*******

Please email me back what the status of my phone is in and how much

the repair will be.”

29 June - I received the following email from SBE Limited at 12:04

“Hello *******,

We presently do not have a record of receiving your handset in our database.

Could you provide the IMEI of posting reference to assist in tracking your

handset?

Best Regards,

Customer Services

SBE*Ltd.”

30 June - I replied with the following at 12:07

“The Sony Ericsson Xperia Play IMEI number is 35************ and its

Serial Number is C*******.”

30 June - Reply from SBE Limited at 12:09

“Hello *****,

We have now located your handset in our database and will be forwarding a

quote for the repair shortly.

Best Regards,

Customer Services

SBE*Ltd.”

4 July - I emailed SBE Limited at 12:12

“May I ask if there is a update on the status on my phone”

4 July - SBE Limited replied and also send to a CC to (quotes@sbe-ltd.co.uk) at 16:19

“Hello ******,

Please see attached quote for the repair of your handset. Please call on

the number below quoting job reference 1534155-001 to advise how you wish to

proceed.

Best Regards,

Customer Services

SBE*Ltd.”

5 July - I rang SBE Limited at 10:21 I paid for the phone to be repaired being told it should be in my hands by the end of the week.

14 July - Still no phone arrived so I contacted SBE Limited at approx 14:00 and was told that my phone has been sent and should be at the sorting office to pick up, I inquired to why I had been giving no delivery notice I was giving no response. I did manage to get a tracking number “CZ*******”.

15 July - Went along to Royal Mail Sorting Office North ***** and was told there was no such delivery on the system. And that SBE Limited have not sent the package.

15 July - Checking on the Royal Mail Tracking Site it quotes as of 12:26

“Recorded Signed For™ items are only tracked after the item has been delivered. Depending on whether the item was sent first or second class, this may be a few days after posting. Please try again later.

Information on your item is not yet available online.”

I request this is resolved immediate as I feel that this has gone one far enough so I am posting this to Sony Ericsson complaints (http://www.sonyericsson.com/cws/com...email/miscellaneous?cc=gb&lc=en#contact_phone), Sony Ericsson’s Facebook (http://www.facebook.com/SonyEricssonUK?sk=wall), XDA Developers Forum (http://xdaforums.com/forumdisplay.php?f=1091) and SBE Limited email (mail@sbe-ltd.co.uk). The reason for posting out like this is this is a disgrace that Sony uses this company, I have PlayStations, Sony Bluetooth headphones and have bought numbers of them and have only praise for Sony’s service but not this time. And as my phone bill is though the roof as I have been phoning these numbers and can’t afford to phone anyone anymore. Please resolve this matter quickly.