[Surround General] dozla:
Hello all,

Today has been quite a frustrating day. I got my surround back in november from BestBuy. Since then, i have had constant problems with the software, but nothing that rebooting it could not fix.

Then, in May, for the first time it got stuck on the HTC welcome screen. I took it in BestBuy, they did a restore to it. It took a while... but the phone worked.

Last night, it happened again. This time, to save time, I took it into the nearest AT&T store. There, they opened it up, took one look at it. Told me it was water damaged (WHAT!??) and that they could not do anything and I had to buy a new one for the cosmic price of over $400. No way in hell. I have never done anything to it. It was explained to me that that could happen even if I put it in my pocket and I have been sweating. Well, it was the indicator by the charger.

Quite discouraged, I got home and of course, on the internet. I found that the water damage indicators that actually they take more into account are the ones on the battery and another one right behind it, on the phone. I took it apart, and those were white.

SO, I went to BestBuy for second opinion. THERE, they tell me, no, it is not water damaged and you are under manufacturer warranty... Take it back to the store and they should replace it.

I go back to the store. This time, they agreed with the BestBuy people, after I had explained what they told me there (the people at AT&T remembered me). So, I was sent to an AT&T Device Repair place thing, to get a replacement.

The sweet young lady with mile long painted nails... opened the phone. Took one look at it and said water damaged. You are not covered under warranty. She was pretty much talking down to me.

SO, of course I got furious. She took the battery out and told me the same thing. The red little sticker by the charging spot says moisture got inside. After I asked her why the ones further inside the phone were white, she told me this one was the indicator. I repeated. She said those were indicators too. WELL, shouldnt those be red too!?? If the phone is somehow magically been damaged by my sweat or who knows what... freaking condensation from when talking on the phone. She said, we do not care what you do with your phone. It has been water damaged and I can issue you a phone for the full price only.

FURIOUS, I call at&t on the way home. They told me to look at the one in the battery compartment of the phone and since it was white... I should have gotten a replacement. AMEN! The representative I talked to, told me that the fact that i was in the store, was not even recorded on my record. He told me that sometimes AT&T hires people and they have no idea of what they are talking about. They suggested I got a third opinion at another place.

Needless to say, it is Sunday and those are closed.

So, i went back to the internet. I found that most times they do not even consider the one on the charging place, because it can turn red easily (exactly what they told me at BestBuy. I was told that even air humidity can turn it red but INSIDE it is not damaged). Also, apparently they have a way of looking at the deterioration of the phone. WELL, I guess that sweet sweet lady did not feel like doing her job today.

Not to mention the fact that she did not notice that my SIM card was not inside the phone, and proceeded to do a hard reset or whatever it is called... not just the holding the vol. up and down.

Anyway, I just want to hear your opinion on this. I see there are many competent people here, willing to listen to your story. I will not pay $400 for a new phone when the freaking indicator turn red even from air humidity.

So, which indicators mean what? What do you think I should do? I do not want to be a victim here of smart placing of indicators, so AT&T or HTC can say "oops... we cant replace it."

Thank you so much!! I am sorry my post turned out so long