yashsingh1/xdaforums huggingface dataset:
[Fascinate General] Joe T:
I called again, as I'm finding the issues I've been experiencing with this phone completely frustrating and unacceptable, considering the overall cost of this device. This time I was offered an "upgrade" and I chose the Charge. It took me threatening to close my account with them before they offered. I am disappointed as I do like the Fascinate a lot, and if it were not so buggy I'd choose it over the Charge, but at the end of the day I need a phone that I can receive calls on and does not freeze up when I'm using it.

I've been more of a lurker on XDA, but, this is a great community and I appreciate all of the work that's been done here. I'm offering my used Fascinate accessories to anyone who may want them. I have a body glove case, vzw kickstand case and 1 or 2 screen protectors. None of this stuff is new, the cases are slightly scuffed up, but it's free if someone wants to use it. PM me if you're interested.
[Fascinate General] anoninja118:
too bad you'll be moving on from the Fassy... if you want pm some of the 'major' Fascinate devs, anyone from TSM or t3hhAxx0r (spelling?) as I'm sure they'd be happy to have a test phone if you're willing to offer it

tapatalked from my GINGERBANGED Fascinate
[Fascinate General] beenz:
I just went to VZW due to my GPS never getting a lock. And I said that I had missed call/texts. He said to call 611 and tell them that and they would exchange it for a Dinc 2, DX2, or Charge, because it is a known issue. I ended up just doing it in the store, and they are mailing me the Dinc 2.

I got my phone at Best Buy when it was free on Free Phone Fridays. And was able to do this at the VZW store.

IT DID NOT COST ME AN UPGRADE, OR ANYTHING OUT OF POCKET. I STILL HAVE UNLIMITED DATA, ETC.

Hope that clears some stuff up, lol
[Fascinate General] Joe T:
I have to send my Fascinate back to Verizon, if I didn't I'd consider it.
[Fascinate General] Jstevenett:
Hey first off, what number did you call? Like a store or verizon themselves? Also how is the development on the charge? I'm loving all of the new things out for the fascinate now, does the charge have much going on in that aspect? What I'm getting at is.. Is it worth it haha
[Fascinate General] GrainOsand:
Also have a charge on the way. Didnt cost s dime. They must be aware of some major issues with the fassy to let this happen. Or some major issues with the Charge! eek;)
[Fascinate General] deaffob:
Meh, I'd like the Charge but I bought it through Newegg so I don't think I can complain to VZ or can I?
[Fascinate General] GrainOsand:
I bought mine at best-buy! If you bought it band new then verizon will honor warranty....
[Fascinate General] deaffob:
Ok now I will try it :D

On the second thought, nothing appeals to me. I'd wait for SGS2....
[Fascinate General] prehistorical:
FWIW, does not work with every store location.

Does not happen on every customer service call.

Prepare to be further insulted by VZW:

- "we can replace it with a refurb of the same model 100 times"

- "It's Samsung, not us"
[Fascinate General] dpblusea:
This was posted on the VZW message boards. from what I am reading over there, as long as you point the store personnel or tech support in this direction then you should be able to get an exchange.

Re: PLEASE POINT US TO THE MISSED CALL FIX--IIT IS NOT FIXED

Options

07-14-2011 01:17 PM

Just in case you reach someone who is not aware of this policy, I'm updating as many Fascinate forums as I can:

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling. I need to make some stuff stand out though.

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.

Where is this policy? There are 2 ways to get there:

1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.

2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.

Things to note: This missed call issue is intermittent.

**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

I hope this helps someone. This is applicable to Verizon Wireless in both the stores and over-the-phone tech support. Customer care cannot process these requests over the phone. You MUST speak with tech support.

MikeS1_VZW
[Fascinate General] jkat797:
I called in for the same thing and got offered a dinc 2, a dx2, another fascinate, the thunderbolt, or the charge. I took the charge. Should be coming Monday
[Fascinate General] GrainOsand:
I would have taken the thunderbolt. Adrenalyne and those guys are doing some pretty cool stuff with the BAMF Roms. Charge is nice tho.
[Fascinate General] Joe T:
Ok, just got my Charge. Nice phone, brand new! I'm very unfamiliar with 4G and it's not even in my area yet, but, there is a slot for a 4G LTE Sim Card and this card was not included in the box. So, it looks like I have a 4G phone that will only work on 3G! Let me know how you make out.
[Fascinate General] wardcst:
You will have to go or call VZW and get a free sim or you can not activate the charge

Than activate the sim card pop it in the slot Fire up the phone and it will do the rest
[Fascinate General] GrainOsand:
Go to the store where you got the phone. I havnt recieved my charge yet but I was told by the rep that the sim card wont be in the pkg. I need to go back to the store with the phone and they will give me one. Let me know how you make out with the 4g sim and the charge overall.... Good Luck.

Edit: Did it come with an SD card?
[Fascinate General] DirgeExtinction:
My Charge came refurbished and only came with the phone minus battery, battery door, charger, and SD card. :/
[Fascinate General] shasha1334:
I am amazed that this actually worked...Thank you all for the tips!

I just called and they offered me the Incredible 2 or the X2. I requested the Charge or Thunderbolt and they said they stopped replacing those with the Fascinate because people were abusing this process. I chose the Inc 2, should be here on Tuesday
[Fascinate General] Jonus86:
I just did the replacement on the phone and the deal was:

DInc2 or DX2 for one to one replacment no cost.

Charge or Thunderbolt was offered with an early upgrade.

He said the 4G sim would be in the boxes and that my unlimited stayed even though i switched to 4G for those that were wondering still.
[Fascinate General] GrainOsand:
Not sure if this makes a difference but when I spoke to teir 2 support, they told me, I had to go to a store location, to get the charge replacement. They said they couldnt do it over the phone. Maybe thats why people are getting incomplete replacements. The receipt I got from verizon wireless is a standard purchase receipt, W $0.00 as the total and the product code is SAMI510 W/Kit, also says FEDEX 2DAY.

To answer the second part, yes its true. I just tried to get my wifes fassy replaced with a charge and was told they pulled that option as of this morning. She is getting a droid X2 tho, she doesnt root or flash so it was the best choice out of the lot. Hardware wise anyway.....
[Fascinate General] DirgeExtinction:
Whaaaaa? My receipt didn't say SAMI510 w/kit. :( Now I'm thinking the guy at the store messed up.
[Fascinate General] GrainOsand:
Wouldnt early upgrade mean paying the $299 for the phone and the early upgrade fee? I would have taken the dinc2 free and clear, I have my heart set on the SGS2 if its ever released on vzw. I dont want to wait another 2yrs.....
[Fascinate General] GrainOsand:
He most likely did. Now you have a whole other headache to deal with. That sucks. If only VZW could get the employees on the same page. It all boils down to what kind of rep you deal with. Anyway, good luck!
[Fascinate General] DirgeExtinction:
*sigh* yeah...I should call that store instead and talk to the guy who processed the order in store. He gave me his card if I had any problems or questions.
[Fascinate General] ace5198:
My charge will be here tomorrow. gunna miss my fassy though. lol whats the best way to get it ready to send back? from cm7
[Fascinate General] GrainOsand:
Your stuck warranty voided, didn't you read JT's OP?
[Fascinate General] GrainOsand:
LOL, Just kidding. I would imagine you would need to hiemdall or odin back to stock with the atlas pit and stock tar.
[Fascinate General] ace5198:
lol, ok i was gunna odin dl09 package, with the pit and update from there, since i told the rep i was on ed04.. and send it back.. thats it right? i dont wanna get CHARGED
[Fascinate General] GrainOsand:
Thats it, im totally stock right now. Followed exactly what you just said except I used the atlas .pit to format the partitions. Im not sure if its needed but adryn reccomended it. Just waiting for new phone.....
[Fascinate General] APeaceofStrange:
I odin'd back to stock dl09 but didnt use the pit, only the tar. I then ota'd to ed04. Do you by any chance know if I would have a problem returning the phone like this? should I have used the atlas 2.2 pit?

edit: I was on voodoo evil fascination 3.6
[Fascinate General] ace5198:
im sooo pumped.. vzw is going to be getting a lot of fassy's, free 4g wtf!!1 :DDD
[Fascinate General] GrainOsand:
Im not sure, I odin'd ebo1 W/atlas then DL09, then ota'd from there im ED04. As far as I know the atlas pit file formats your partitions, while just odining DL09 simply over writes them. Atleast that is the way it was explained to me. Im not sure if verizon even cares. I was told they only look at outside of phone, screen and see if powers on. They are looking for obvious damage....
[Fascinate General] anoninja118:
i've been reading on forums that they're not offering the Charge anymore due to tons of people 'abusing' the system... i guess i'll be waiting for the galaxy s2
[Fascinate General] fitti28:
where is everyone reading this information from?
[Fascinate General] anoninja118:
i think i remember reading it first from the actual VZ Fascinate support forum.. people are starting to only get offered a Dinc2 or X2
[Fascinate General] GrainOsand:
It is true, my wife has a Droid X2 on the way, even tho I got a charge last night. Everyone wants a charge but now you have only dinc2 or droid X2. Droid X2 is locked down but has a dual core processor and far better hardware. Since my wife doesnt like to root. She took the X2.

I got the dinc2 today which I am supposed to send back but After playing with it for a little while, im thinking about keeping the dinc2 and sending back the Charge. I forgot how much smoother sense is..
[Fascinate General] Jonus86:
Actually tech told me it was over the phone only replacement. Like usual I think its who you get its the luck of the draw.

I went Charge becuase I like my Fassy and TSM familiarity is a nice plus.
[Fascinate General] anoninja118:
I'm really torn between doing this and keeping my fassy... I kinda want a new phone just because I'm having all the known problems like missed calls, horrible signal etc, but I'm not really sure if a Dinc2 or X2 is worth it. I don't like Motorola or the fact they lock their phones down, and from what i can see the only things the Dinc2 have going for it are the FFC and global capabilities...
[Fascinate General] GrainOsand:
The dinc2 also has an newer processor. The same one as the thunderbolt.....
[Fascinate General] anoninja118:
hence why i'm still torn lol.. idk if its worth all the trouble to replace it, i figure i'll save up some money and wait till later in the year when more phones come out
[Fascinate General] APeaceofStrange:
Thanks for the info. Do you know by any chance if it would work the same to start from stock ED04, then odin the EB01 with atlas pit, then DL09, then ota back to ED04?

Also, my experience for anyone who is curious how getting a replacement worked for me:

I called support the and they offered me the original incredible, original droid x, and a refurbished fascinate. I said I wasn't sure what I wanted to do, then called again and got offered charge, incredible 2, and droid x 2. Charge has to be ordered from a store though.

Unfortunately at the store they told me that charges were on backorder. Maybe they were BSing me but I am moving out to a new job soon so I just need a reliable phone at this point so I took the incredible 2.
[Fascinate General] ace5198:
all they offered me was the DX2 and inc2 i told them the only phone that compaires is the charge. they said they couldnt do the charge, and i asked to talk to manager, lady put me on hold and within like 2 mins, she was back on the phone. asking me where to mail my refurb charge :D that was around 2pm eastern time today

EDIT: VZW is going to lose there reputation of horrible customer service if they keep actually taking care of there customers.. lol what are they thinking
[Fascinate General] Joe T:
yup...32gb!
[Fascinate General] prehistorical:
1. It would work, but isn't it easier just to go straight ODIN Atlas Pit + DL09, no? Either way you are OK after the OTA.

2. Stores are expected to fulfill replacement (read: not brand new) Charges, which might explain why there is little to no stock. I was also told by the store tech that VZW is closing out in-store tech support so they are not even stocking other refurbs anymore... has anyone been fed this line yet? Explains why they won't give Charge as an option anymore... call center cannot order it from the warehouse, it has to be ordered by a store, store are not stocking refurbs... etc.

Best of luck with the DINC2, it sounds like a good replacement.
[Fascinate General] beenz:
It's interesting that people are getting refused the Charge. A buddy went to VZW to get his Fascinate replaced and was told he could ONLY get the Charge.

Personally, I decided to go the Dinc 2 route. Here's hoping it doesn't already have Gingerbread :fingers crossed:
[Fascinate General] Kaze105:
God I hate clueless Verizon CS. Went to the store the other day and they told me that I can only get another fascinate. I told them to check their policy that indicated that there is no fix and that another fascinate may have the problem of missed calls.

Seems like I have to get this done by verizon wireless forum. At least the guy there knows what hes doing.
[Fascinate General] shasha1334:
Just call the 800-922-0204 verizon phone number and talk to tech support. Tell them the issues with your phone, they will then forward you to tier 2 tech support. They will be the ones with knowledge of the Fascinate issues and will process your order for a different phone. Worked for myself and many others!
[Fascinate General] buur11:
I didn't get offered the Charge. I had a choice between Incredible 2 and X2. Chose an Inc2 because I am not a big fan of Motorola.
[Fascinate General] GrainOsand:
Looks like fascinate forums are gonna get a little smaller while dinc2 and charge forums are gonna grow.....
[Fascinate General] APeaceofStrange:
Thanks. I was actually able to find a fascinate on craigslist for cheap so I picked it up in hopes samsung will fix the missed call issue.
[Fascinate General] kyfredrickson:
I called today and was offered an inc2. I gladly accepted. I love my fascinate, but thecall and signal issue is just not acceptable. I've been around since the beginning and very active in irc....and plan to stay on irc. I will keep my eyes open and no doubtably pick up a cheap fascinate wen I can

guys who made the jump...how does dinc2 compare to fascinate? How easy to mod?
[Fascinate General] garywojdan81:
I'm in this same boat but haven't decided between the dinc2 or x2. My bottom line has to be call quality & signal strength right now.
[Fascinate General] buur11:
Yeah, I really hate giving it, especially with all the work JT and the others have done to make it useable. I just have too many little issues to turn down a free upgrade.
[Fascinate General] GrainOsand:
Not sure why you had to wait? Verizon sent me a dinc2 which arrived at my house yesterday. On the same day they agreed to ship out the dinc2 I found out the charge was an option a few hours after.

I went to the VZW store and complained. The rep at the store put the exchange thru right there, even tho I had a dinc2 already on its way at the time. I was told I had to send back which ever phone I decided I didnt want. Which will most likely be the CHARGE along with my fassy. After seeing how smooth the sense ui on the dinc2 is, I dont think I can go back to TW. The sense skins are also pretty sweet. Even seems to play video's and music much better than my fassy.

Ill make my final desicion on monday when the charge arrives and I have time to really check it out...

P.S. If this was a Samsung thing. Why would verizon offer the dinc2 or droid X2, as possible replacements. They are both newly released phones as well.
[Fascinate General] APeaceofStrange:
I was going to take the charge just because it was 4g and the familiarity, but I wasn't too bummed about taking the dinc2 (cause of charge backorder) because I the phone seemed very smooth and I thought it looked much better than the charge. Trying to decide about rooting, but im not sure. Seems if the phone comes with gb ota then you can't.
[Fascinate General] GrainOsand:
Yeah, root is impossible right now on the dinc2 with the gingerbread update. I dont think it will stay that way tho, besides the phone is running ubelievably smooth as it is. I dont really see a reason to root other than getting some bloat off the phone... We'll see.

Im hoping nitsuj17 ends up going with the dinc2 when he goes in for his blown speaker. He has a way of getting development rolling. Also know that R2doesinc is working on OMFGB Rom for the charge....
[Fascinate General] nitsuj17:
i may take the dinc2, long story short :o

root is impossible atm for phones coming with gingerbread, unless you have access to an xtc clip (which isnt impossible of course, just somewhat problematic for the masses)

doesnt mean it will stay that way, but most likely for the near future
[Fascinate General] happynoodleboyx:
Tech support person I talked to mentioned that Samsung had authorized the fascinate to be replaced with the charge. Whatever that means. To me, Samsung is taking responsibility and offering the charge in a phone that's more than a year old.. Dunno about the other phones, but options are always great!

And I gotta wait for my phone to come before I can exchange it. /shrug
[Fascinate General] kyfredrickson:
Man....I wasn't offered the charge...got the dinc. Hope I ill b bow to root
[Fascinate General] anoninja118:
I've called numerous times and only get offered a Dinc2 or X2 :( no Charge... I'm gonna stick with my Fassy till something more worthwhile comes out

tapatalked from my VZ Fascinate hauling butt on CM7
[Fascinate General] kyfredrickson:
You just got to keep calling. I was offered dinc2... so I took.

I called an hour late about girlfriends phone... and was able to get her a charge! So jealous.

Is charge that much better than dinc2?
[Fascinate General] Jwahlg:
This is what you need to get whatever you want.

Went into a verizon store this afternoon, and told them i was having a missed call issue. They were going to try sending me another fascinate, and said that they can't do device exchanges anymore for defective phones. Remembered this post and directed the rep to the article. Everyone in the store crowed around the display and I got my charge in the mail, 2 day fedex express
[Fascinate General] Avelnan:
This pisses me off. I had the missed call issue and all they offered me was a DX2, and I was an idiot for actually accepting a DX2. I told them that the issues with this phone are unacceptable and he told me he would put a note in so that if I call back again, they would give me other options for a replacement. I called them and guess what, NO NOTE! So I had to go thru all of that stuff again even though I told them what happened and they STILL didn't give me an option, just a replacement DX2 put a note in...which I doubt they did.

I would kill for anything but this DX2.
[Fascinate General] anoninja118:
wow I just got me a Charge!!! finally after numerous calls I got a supervisor who was practically throwing it at me, saying 'its your best bet right now over the Dinc2 and X2 especially with your unlimited data plan'... i have to go into the store and I'm gonna get mailed a new one with battery, cover, charger, sd card etc... only thing wrong is I'm gonna miss my Fascinate and all the awesome devs and people working on it :(
[Fascinate General] putney1477:
Ok im going to call customer service. However my phone is not stock. I don't want to flash yet if I don't have to. What SHOULD my build kernel version say?
[Fascinate General] TheMuffStuff:
Charge, Its a really nice phone.
[Fascinate General] anoninja118:
they didn't ask when I called.. just tell them ED04 build/baseband if they ask cuz that's the latest

tapatalked from my stock VZ Fascinate :(
[Fascinate General] DroidBlaze:
Same here except I managed to get the Charge without any trouble and I went to a corporate store instead of just calling. I befriended the manager so he hooked me up when the guy assisting me was giving me trouble. I managed to get a Charge for me and a Dinc2 for my sister even though we have separate accounts without much hassle. I'm getting my charge hopefully by Friday but I got to say I am really going to miss the Fascinate with its amazing devs and community. Things were barely starting to get REALLY good on the dev side of things too; but I couldn't pass up the chance for a free upgrade to a newer phone with 4g (at least r2doesinc is apparently going to port OMFGB to Charge :eek:).

Hopefully I made the right choice of taking the Charge over the Dinc2.
[Fascinate General] putney1477:
I called 611 and they said google voice was what was causing my missed called?! Ugh.....

I don't want to go into a store. I had to flash back to stock already once today and id rather not do it again any time soon. Im going to see how many calls I miss.....call them back tomorrow.
[Fascinate General] beenz:
Yeah, I forgot how terrible stock actually was. I'm getting my replacement Dinc tomorrow and had to flash miui today cuz I got sick of stock the 2 days I had it
[Fascinate General] scarfman4:
For those of you that received Charges as replacements, how is reception compared to the Fascinate? Also same question to those who received DInc2s?
[Fascinate General] Carsondaly:
I rooted my friends charge a few weeks ago and had my fascinate right next to it the whole time. He lives just outside of a 3g coverage zone and my fascinate couldn't lock onto the 3g at all. I was on 1x 2 bars most the time. The charge had full bars and locked on 3g and never changed. While I was at my friends house I upgraded my radio to ec09 and it still didn't make a lick of difference. The charge gets great reception.
[Fascinate General] deaffob:
If you go charge tho, you'll lose CM7 and Voodoo Sound. Both of them are critical :(
[Fascinate General] ericede:
Personally I'm torn on the subject. I'm not sure if I had it to do all over again I'd get a Fascinate but at the same time I've been impressed with how the development community has stepped up to make up for the lack of updates. The phone's short comings have forced me to learn a lot about customizing so it's bitter sweet.

One thing that has never worked properly until my new EC09 rom is the GPS lock. for the first time ever my GPS actually feels like it works.