yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G2x] TechnoHippie:
Well I think you did. I've had cellphones for 20 years and haven't had a problem before that I couldn't get worked out by talking to someone in customer service or at a store. Selling the phone and paying the bills and early termination fee means I'd be LETTING them screw me out of about $800 ...because they sold me a defective unit and won't a) fix it b) replace it with a working one or c) just give me my money back. If this is a 'typical cellphone customer experience' then I think WE ALL have a problem. I'm not giving these bozo's one red cent and if it means something pops up on my credit record for 3 days until I get it removed (as I said I'm ready) then so be it.
[T-Mobile LG G2x] TechnoHippie:
hahaha - well at this point I feel it's the principle of the whole thing. I've spent 18.5 hours on the phone with them dealing with this crap. My billing rate is $55hr I was thinking of sending them an invoice.
[T-Mobile LG G2x] crazythunder:
so, if you bought a new car and found that it had no radio, you'd be ok with that?

big price difference, but it's still the same thing.
[T-Mobile LG G2x] alodar1:
dude...what he means is...not paying your bill over a radio...is stupid. You can't come out of this in a good way. You will lose.
[T-Mobile LG G2x] GTRACER88:
Check you PM's. Before you jump ship, let me see if I may be able to assist you.
[T-Mobile LG G2x] AriaNoob:
I love it! I have to agree with you, these big corporations bullying, stealing, lying and taking advantage of hard working people has to stop...sadly very few people will or can fight back so they will keep doing it and getting away with it...but im glad you decided to stand your ground and fight for whats right! Good luck bud!
[T-Mobile LG G2x] rubicstrue:
OP, I completely agree with what you've set out to do. Companies like T-mobile and LG need to correctly market and manufacture their products, and respond better to defects and mishaps after they occur. I had to exchange my first G2X (which had HEAVY screen bleed and non-working wifi), but somehow lucked out on a good unit the second time around. The hoops I had to jump through to accomplish that exchange led me to lose a lot of respect for both companies, and even more so after reading some of the truly horrid experiences on this forum.

If T-mobile and LG had worked out a coherent exchange program, made accurate announcements of software updates (GB anyone...), and overall handled customer service better, I could've written off the G2X's problems as a normal consequence of being on the cutting edge technologically. Instead, I'm stuck pondering the inability of either company to own up to their mistakes and deal with them.

All in all, best of luck to you; I hope everything works out in your (and our) favor in the end.
[T-Mobile LG G2x] tackleberry:
I would have returned it within the proper legal time frame and been done with it

G2x with CM7 and faux kernel. NONSENSE!!!!
[T-Mobile LG G2x] S0NiX0928:
Appeasement is what spawned the reign of Hitler. I personally like this guy's spine in the matter. We need more people like him. He seems to understand his financial limitations and if he thinks he has the money & effort to spend then why not let him..?

We should all be doing the same as this guy if it wasn't for the economic restraints... that and this country has somewhat more pressing issues like corruption to iron out before we can get to consumer protection unfortunately.
[T-Mobile LG G2x] derekedw:
1) post the ad that said this had att3g. There were a lot of assumptions, but within days of its release, it was confirmed on here 100% that it did not.

2) you had 15 days to get a refund. You were not tricked. You wanted a replacement, not a refund. CS can only replace after 15 days.

3) the fm radio would be 1/20th of what this phone can do. There are easy alternatives. Then again, you had 15 days to say no thanks and didn't.

I'm sorry, but this sounds like you are blaming your mistake on someone else. Tmo and lg are not perfect. I went through the same thing with samsung and att though on the captivate and its completely none functional gps. They wouldn't warrant it.

Know this. LG and Tmo are relaunching the g2x with ginger bread. I'm sure once thats out, you can get a replacement.

This sucks, but you don't sound 100% victim here.
[T-Mobile LG G2x] avetny:
Good luck dude!
[T-Mobile LG G2x] Rayvenhawk:
I can totally relate to the OP. I'm furious with TMo and LG. Because both felt it was better business to withhold the knowledge of the software & hardware issues many buyers of the phone went past their remorse period, myself included. That is what pissed me off plus the fact they are doing nothing to fix the issue. You can tell me that the update will fix everything but the screen but do you honestly believe that bandaid will fix things? Look at the iPhone updates I had a 3g and when I jumped to iOS 4 and my phone dragged, locked up, etc. So Apples fix for software issues made my phone worse, how do any of us know this update will not screw up the phone in other ways?

And you could come back and say "root your phone and install <insert your favorite ROM Ans kernel here>"? My answer is I shouldn't have to, I bought a phone I assumed would work right out of the box.

I think if more of us did what the OP is going to then both Tmo and LG will feel the sting and think twice about pulling this stunt again.

But most people are too scared to stand up for what is right and fair.
[T-Mobile LG G2x] tackleberry:
Bingo Holmes. Op had the full option to return it for full refund.

G2x with CM7 and faux kernel. NONSENSE!!!!
[T-Mobile LG G2x] AriaNoob:
Read the op, he was told to wait after the 14 days...plus some of us didn't exchange because of the stories here of people exchanging 5 or more times and actually getting phones with even worst s/w issues...in my case I decided to wait for the promised update that would fix the problem...but as we all know that hasn't happened yet...

Why do you people defend these greedy corporations when we all know they have very shady practices...Its like defending the government, or defending corps like ford etc etc...
[T-Mobile LG G2x] tackleberry:
No. Sitting back and actually listening to a company instead of cancelling does not mean anyone is defending the company.

If the phone sucked, lied to, etc return the thing. That's the final word to the company. Not *****ing and threatening legal action that will do nothing more than waste your own time because their lawyers are better than yours.

G2x with CM7 and faux kernel. NONSENSE!!!!
[T-Mobile LG G2x] BarryH_GEG:
There's an old adage - "would you rather be right, or rather be happy?" OP, I get that you're pissed and feel jerked around. The lack of information and misinformation almost since the phone was launched has pissed everyone off to varying degrees. T-Mobile does $20B in revenue annually. You not paying them a couple of hundred dollars isn't going to even register. It's not worth screwing up your credit. Look at it this way, if you believe in karma, post-merger you'll have the last laugh watching as AT&T methodically dismantles T-Mobile. Remember, it's not a merger, it's an acquisition. And if you want a laugh sooner, check out their Q2 financial performance when earnings are released in mid-August. Several of us lost money getting out from under the G2X. You're time, sanity, and well-being are worth more than a couple of bucks. Get a cool new phone on another carrier and put this behind you.
[T-Mobile LG G2x] alodar1:
Remember, this is not about what is right or wrong. This is about walking out on his contract and not paying his bill. No matter how justified, no matter who is right or wrong, he will never get any satisfaction by walking out. He will damage his credit score and have collection agencies following him. Regardless of his justification, in court, he will lose.

The place to argue all the other points could be with a lawyer, or with the State Attorney General, or with the BBB. Walking out creates a completely different problem that he cannot win.

Period...no rooting and flashing to a different ROM required.
[T-Mobile LG G2x] BarryH_GEG:
+1

And, in the end, even if OP wins, it's not really a win based on time and effort expended. Suck it up and move on. It's only a phone not emancipation.
[T-Mobile LG G2x] jcbofkc:
Hmm... The odds must be phenomenal that Tmo forgot to put the phone in the box 4 times in a row to the same customer. Maybe a million to one?

After the first few times, you would think they would double check. Or maybe something else is going on. Hmm... Do you have any known enemies at the Tmo distribution center? Is your UPS guy a crook? Sounds very odd. If I were Tmo I would have cut you off after the second one.
[T-Mobile LG G2x] eagle1967:
but

the question is should the ups guy/gal go to jail for steeling the g2x out of the box or is having the g2x punishment enough :)

and for the OP while i agree with you 100%

1) the no att bands was announced after release by tmobile was rumored prior but remianed advertised until about 5 days after release.

2)tmobile/lg/and stores all pushed and encouraged people to go past their 14 days for this non appearing update.

3) congrats on all the posts that state selling the g2x with these problems is not acceptable- this new tech defense is a joke and explains how this country has become what it is. It is not acceptable to sell a faulty product because its newer tech if you dont have the newer tech working than its useless .. id rather have a old tube tv that works than a new led 1/2 inch thick tv that mutes itself about every 15 minutes.(tv also a lg -go figure :) )

4)but in the end they are right keep fighting to get out of your contract and dont pay until a court or lawyer says you should. If you continue to fight they will release you-when they actually have to respond and such they will get tired of it. not paying the bill is just all automated and they wont even see it.

good luck to you and let us know if and how they finally gave in and cancelled your contract.
[T-Mobile LG G2x] Rayvenhawk:
But should one be forced to pay for a service and phone that was not what was advertised or promised? They sell you a phone they claim is top of the line and the ultimate cell around today yet it cannot function as it was advertised. I can understand it having flaws all cellphones do, but when you withhold important information from buyers you are being unethical and in my opinion breaking the law. T-mobile had plenty of time to properly test the phone and I believe they did but felt it was ok to still sell the phone and not mention the issues, so they knowingly were selling lemon phones.

Then when asked to fix the situation they try to either pawn the fault on solely LG or try and make you believe a outdated cellphone is comparable to the new one you just bought.

Like I said if more stood up and told t-mobile and LG they won't stand for that kind of business practice then they will get hit where it hurts, their pocketbook. Now if only the OP does this I doubt either will even notice.
[T-Mobile LG G2x] Izzydroolin:
It's not a question of where he grips it! It's a simple question of weight ratios!
[T-Mobile LG G2x] jcbofkc:
I thought an update was coming to address the situation. At least Tmobile/LG and countless posters here have said it. In fact, I seem to remember a leak floating around somewhere. Guess everyone was wrong.

Myself? I will wait for the fix before I become irrational and demanding, expecting the world to revolve around my wants.

But hold on everyone. Will the fix be perfect for everyone? Of course not. Then what? Meltdown 2.0 will be on! I can't wait.

And as far as your other post. Please explain the details of how Tmo and LG broke the law. Which law? How? Or are you breaking the law by slandering the character of a company?
[T-Mobile LG G2x] BarryH_GEG:
You make it sound like what people who have or had problems want or wanted was irrational or unrealistic. Some unknown percentage of phones sold were genuinely flawed. So much so they were unreliable for basic functions. For people effected to be pissed and to feel somewhat duped by T-Mobile is pretty understandable. Having a phone that works consistently for basic functions isn't a "want," it's a need. And they weren't sold as do-it-yourself-kits so you shouldn't have to mod the phone in order to make it work. But back to the original post, there's no satisfaction to be had here. Rather than being constantly pissed, figuring out a way to move on makes much more sense. At some point, cutting your losses is the least painful route. And to jcbofkc's point, if the update still has issues than the whole cycle is just going to start all over again.
[T-Mobile LG G2x] alodar1:
Man, the issues are not in question....not by me at least. Holding companies accountable is a wonderful thing. Holding them accountable by not paying your bill...that's gonna work???? No, its not. You lose your credit rating, you lose the court case, and you lose your phone company. And lose you will.

I am simply saying there are better ways to hold a company accountable, legal ways. If you do not pay your bill, the first thing that is wrong is...you didn't pay your bill. You do not get to a second thing....

Thats all I'm saying....in my post I recommended, a lawyer, State Attorney General, and BBB. All designed to may a company respond.
[T-Mobile LG G2x] Rayvenhawk:
That's my point an update to fix such severe problems shouldn't be necessary those issues should have been dealt with prior to release to the public.

And if you fully read my post I said in my opinion the law was broken. For example if I knowingly sell you a faulty item and it causes you issues then I am at fault for selling a lemon. Same goes for a car if a dealer sells you a car that substantially reduces the cars use, value or safety and cannot be repaired after a reasonable amount of attempts then that dealer is selling a lemon and has broken the law.

So let me break that down:

1) substantially reduces value - lets see I bought a phone for $499.99 and am being told a phone they are giving out for free is equal value. They just substantially reduced the value of said product.

2) substantially reduced use - hmm id say dozens of rebooted and freezes covers this one.

3) cannot be repaired after a reasonable amount of attempts - I'm on my 6th replacement and still have the exact same issues. Phone has been out since April 20th with no fix in sight.

Seems to me that is breaking the law as stated by the state of California.
[T-Mobile LG G2x] Rayvenhawk:
I understand your point and do agree to a point. If a few handful make the choice to stiff t-mobile it does nothing useful and will just backfire. But if several hundred do this then they'll take notice and it will make them hear what we have to say.

I've already filed a report with the BBB and my state attorney general against t-mobile. Their reply to the BBB is I was offered the discounted price of $249.99 for the Sensation but I had to sign a 2yr agreement and still had to pay the $499.99 for the G2x. And in my opinion is horse crap and I denied their resolution and further detailed my complaint. But as I said single voices do nothing for big businesses.
[T-Mobile LG G2x] Rayvenhawk:
Forgot to address your slander statement.

My statements about t-mobile and LG are only slander if they have no merit or are unfounded. But everything I've said about them is true so I've broken no laws.
[T-Mobile LG G2x] unique77:
You know if you spent all this time calling different T-Mobile reps rather than stressing on xda I'm sure you would have gotten your problem solved. This is useless on here. Call and immediately ask for a supervisor. Don't stress about the mistaken advertising, because that was probably one persons mistake who probably wasn't so tech oriented. Stress the exchange price and stress the inconvenience until they do something. Don't get mad or else no one will want to help you, bit if you explain calmly you'll find someone. I always do! And they have done some amazing things for me. Its boring reading all this crap all the time. Were grown ups here. With a little patience, we can solve problems without a bunch of useless opinion :)
[T-Mobile LG G2x] alodar1:
Hehehe...everything you have said is true, from your point of view. They pay lawyers millions of dollars a year, to make your point of view, irrelevant.
[T-Mobile LG G2x] alodar1:
You think there are several hundred people having this problem with the G2x? I would wager,.....and duck at the same time, there might be fewer than a hundred people with this problem. The ruckus caused by those people, not paying their bill would rock.....nothing. T-Mobile is a multi billion dollar company. You might succeed in getting a months bill written off. A select few might get their contract wiped clean. But, the majority of people would receive Past Due notices and eventually Dog the Bounty Hunter will come for you.

I would wager again, the vast majority of people who responded to technohippie, would NOT endanger their credit history over this issue, while at the same time, encouraging him to do so.

If you feel its worth your credit record...go on, do it.
[T-Mobile LG G2x] davedsone:
Nope. He sounds rational, and YOU sound like the typical cell phone customer, who accepts a poorly built supposedly top of the line phone. I saw an early review that said the phone had all the data bands, then later, a retraction. Screen bleed has been reported also, and the unlock thing and all the hassle is just silly runaround. Don't be a mindless apologist. Its worse than being a complainer.
[T-Mobile LG G2x] BarryH_GEG:
^^^^^^

This

Does not equal a month of this...

Or this...

http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
[T-Mobile LG G2x] Rayvenhawk:
Phone quality goes beyond just the g2x. Look at the Sensation, mytouch 4g, G2, galaxy s and the list goes on. My personal complaint is with LG and T-mobile. But it is ultimately tmobiles responsibility to ensure THEY are selling quality equipment. What good is cellphone service if your cellphone does not work as intended?

Even then I do think your numbers are off, for the amount of g2x that were sold I'm certain over a hundred are having issues.
[T-Mobile LG G2x] Rayvenhawk:
True. I have no intention on battling either corporation I'm poor enough as it is no need to be forced to give them my first born.
[T-Mobile LG G2x] AriaNoob:
So basically what you guys are saying is that if someone who is bigger/stronger than you slaps you for no reason you would not defend yourself because you would lose the fight anyway?

I like the op's attitude...if he has the time and resources to fight back I applaude him...good luck again op!

:)
[T-Mobile LG G2x] alodar1:
Ha! Mindless apologist??

Why do people confuse paying your bill , with blind acceptance of the conditions existing with LG/Tmobile?

Let me ask a blind apologist question. Will everyone here who has, or claims to have issues with the G2x and/or LG/Tmobile, simply stop paying their bill? Will you?

Before you call me a blind apologist, or even a complainer, put 'your' money where 'your' mouth is, and stop paying 'your' bill. Ditch 'your' contract. Then come back here tell us how that worked out for you. Tell us what great words you used when explaining to your wife/husband/other, collection agency, judge, that you stopped paying your bill, jumped your contract, because <insert your reasons>.

Ruining my credit record for a $200 POS, is not the battle I choose to fight. If you choose to do so, then good luck to you.

Blind apologist my a$$
[T-Mobile LG G2x] mr mystery:
I like my POS G2X :)
[T-Mobile LG G2x] alodar1:
I can accept that, and do. When I say under a hundred, sure its a guess. But so is several hundred. Obviously the answer is somewhere between, and we will never know.

But, again, my only point is, accepting a defective phone/service and not paying your bill, are two quite different things. Done correctly, with a lawyers advice, maybe. But his advice came from a CPA. If risking your credit and legal history is worth $200, have at it.
[T-Mobile LG G2x] alodar1:
So do I :)
[T-Mobile LG G2x] Beggars1923:
Actually, it's pretty easy to handle in small claims court and you don't even have to stop paying your bill. Send T-Mobile a detailed letter describing your issues - I would make sure you present the claims regarding GB update, 3G, FM radio, etc. Present 2 or three ways in which T-Mobile can remedy the situation (i.e., cancellation, waiver of etf and refund, or a real comparable device like Sensation or Hercules). Make sure to explain why the G2 or MT4G is not a comparable device. Copy your state attorney general in on the letter. Send the letter certified mail, return receipt requested. If T-Mobile doesn't give you one of your suggested remedies head on down to small claims court.
[T-Mobile LG G2x] tackleberry:
I still say you should have done a 14 day return and avoided everything.

G2x with CM7 and faux kernel. NONSENSE!!!!
[T-Mobile LG G2x] ciaphuas:
Not worth hurting your credit score...make sure to report the BBB
[T-Mobile LG G2x] RagingRiver:
No way this happened as you describe

I work for TMO and own a G2X. I am part of a community that is frustrated with the phone and hopeful for a software update soon.

Having said that, I absolutely refute many of your claims regarding your customer service experience. Nobody would instruct you to return a phone to our corp HQ. We don't ship empty boxes. I highly doubt you got a refurb- I bet you received a brand new handset without a battery cover or battery. It is possible that the replacement handset had some of the same factory defects.

Our phone is designed for our network, not ATT's. Many FM radio apps are available free in the Android market. I am sure you can find one there that will work with on your G2X and data plan.

As a team member I feel badly that you have had a less than stellar user experience. However, it important to be fair and accurate with us if you desire TMO to be the same with you.
[T-Mobile LG G2x] Spyvie:
I'm as angry at T-Mo as anyone, but this is a great post. Much more honest than some comments by other forum members whom I suspect are also T-Mo employees.

It works both ways of course...
[T-Mobile LG G2x] bxrdj:
I am not sure if you ever watched the latest C.K. Lewis standup, but you are the guy he was talking about in his jokes ...