[Fascinate General] happynoodleboyx:
I called 611 then 0 for the menu then 3 for tech support and said "missed called."

The first representative that I got a hold of wanted to go through some settings to make sure that everything was correct:

1. Settings > Wireless & Networks > Mobile networks > system select > automatic.

check

2. Wifi off

check

3. call #832 so you can hear a beep to make sure the phone is connected to phone correctly

check

Then they asked me a bunch of questions about what was happening. And how long this had been an issue, so I called my mom to see what happened. Teir 1/Tier 2 support wanted to keep tech supporting me and wanted to call me back later, told them I would just talk to someone else. Talked to my mom and she called me multiple times this week and I didn't receive the phone call or any missed call notifications. 3 out of the 4 time, it rang normally for her and the other it went straight to voicemail.

Called back to 611 again and got a different rep that went through the remarks from previous tech support and put me through to tier 2. This guy told me that it was a known issue and that I could get a X2, Incredible2 (which was out of stock), or a CHARGE. I wanted to the CHARGE but he told me I had to go to the store because they cannot switch from 3G to 4G over the phone. I made sure that I was not gonna get charged a fee and told me I was gonna get a certified like-new phone that someone just returned within the exchange during the exchange period or something like that. I told the tech support guy to make a note on my account and he said that he would just copy and paste something and that if I any problems, they could just call them back.

Went to the store and guess what.. THEY DIDN'T HAVE ANY REMARKS FROM TECH SUPPORT!! 20 minutes later after talking to tech support, the guy from the store talks to the tech support on the phone and tell me I'm at the WRONG store because they were an indirect store. While I was driving to a CORPORATE store, I made sure that I wouldn't get charged for this replacement and that I was eligible for the replacement. (I purchased it brand new from the store, and got a WHITE replacement from Craigslist).

At the CORPORATE store I was helped by a clueless representative that tried to duplicate the problem and gave me the 611 phone number. Told her that I already talked to a tech support and she did a little research then ordered me a new phone. Guess what phone... ANOTHER FASCINATE!!!! Told her about how I was suppose to get a CHARGE replacement and she was like you can't do that. I was like whatever and left.

As I was walking out of the store, I saw my friend who works there(who I didn't see earlier), and told him I was having issues with my fascinate. Here's the best part!!! He goes, "I just got an email yesterday saying you can replace the fascinate with the CHARGE which is an awesome deal!!"

WTFFFFFFFF #^&!^&@#%^!**&@#!(*^#*(!@^#&(@!!^#%#^@!

Asked him to cancel my order, which they can't do at all and told me to hit him up when i get it so I can get a CHARGE. Soooooooo I gotta wait for my replacement fascinate in the mail to come, then I can freaking replace it with the CHARGE!!!!!

Moral of the story:

It is Samsung that is offering the replacements, not Verizon.

You can replace fascinate with CHARGE still

IT DEPENDS ON WHO YOU TALK TO!!!!!

IT DEPENDS ON WHO YOU TALK TO!!!!!

IT DEPENDS ON WHO YOU TALK TO!!!!!

IT DEPENDS ON WHO YOU TALK TO!!!!!

IT DEPENDS ON WHO YOU TALK TO!!!!!

/endrant