[HTC EVO 3D] Overstew:
5:08:28 PM : Connected to sprint.ehosts.net

5:08:28 PM : Session ID: 3165692

5:08:28 PM : Robert Ice: Initial Question/Comment: Update my HTC Evo 3D to unlock the bootloader?

5:08:33 PM : You are next in queue...

5:08:38 PM : Please wait and the next available account specialist will be with you shortly.

5:08:59 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

5:09:08 PM : Lynette K. has joined this session!

5:09:08 PM : Connected with Lynette K.. Your Reference Number for this chat session is 3165692.

5:09:09 PM : Thank you for contacting Sprint. My name is Lynette K..

5:09:20 PM : Robert Ice: Hello Lynette

5:09:58 PM : Lynette K.: Please let me know your concern in details.

5:10:40 PM : Robert Ice: I have an HTC Evo 3D and I read from a friend's chat that Sprint can send me an update to unlock the bootloader (aka get s-off on hboot).

5:10:57 PM : Robert Ice: The session Id of my friend's chat is Session ID: 3165232

5:11:18 PM : Lynette K.: Please allow me a few moments to look into this.

5:11:22 PM : Robert Ice: Okay thanks

5:14:14 PM : Lynette K.: Thank you for your patience, I will have that information shortly.

5:17:42 PM : Lynette K.: Thank you for waiting.

5:18:42 PM : Lynette K.: I have checked that the Boot loader is an application and this can be downloaded from the Android market , so please access Android market and download this application , once you download this application then you will be able to use it.

5:19:29 PM : Robert Ice: No no no the Htc Evo 3D has a locked hboot. This can only be unlocked through an OTA. Is there a way to push the OTA to me?

5:19:52 PM : Lynette K.: Please allow me a few moments to look into this again.

5:23:25 PM : Robert Ice: Okay

5:24:17 PM : Lynette K.: I am sending an update, so please keep your phone turned on

5:24:39 PM : Robert Ice: Oh crap I accidentally denied it can you please try again? :)

5:25:27 PM : Lynette K.: Sure, please let me send it again

5:25:47 PM : Lynette K.: I have sent it again

5:26:12 PM : Robert Ice: ok I will see if it pops up again.

5:27:12 PM : Lynette K.: If you have canceled the previous pop up then please switch off the phone and switch it on

5:27:23 PM : Robert Ice: Oh I need to restart it?

5:27:33 PM : Lynette K.: Yes.

5:27:40 PM : Robert Ice: okay I'm doing that now. one sec.

5:30:25 PM : Robert Ice: ok phone is booted back up.

5:31:05 PM : Robert Ice: I don't see any update coming.

5:31:28 PM : Lynette K.: I have sent it again , I request you to please wait for 1-2 minutes

5:32:00 PM : Robert Ice: okay.

5:34:19 PM : Robert Ice: I am not receiving an update. I have phone on still. Should I try anything?

5:34:38 PM : Lynette K.: let me look into this again

5:35:19 PM : Robert Ice: Okay.

5:37:39 PM : Robert Ice: Let me know if you suggest restarting the phone again. I haven't seen an update since I restarted so far.

5:38:03 PM : Lynette K.: I am sending the update but it is not going through , this seems to be technical issue , the update is not bring sent again so in that case you need to contact to our dedicated technical department for that , they will look into this and resolve this issue , I request you to please contact them at 8882114727

5:38:40 PM : Robert Ice: Noooo!!!! I will try them right now though.

5:38:51 PM : Robert Ice: is that a direct number?

Now she's transferring me to a supervisor.