[Galaxy 3 Themes and Apps] nosyaj444:
From: PopCap Games Support

Re: [#IHW-85952-329] Problem with game appearance/sound

Mon Jul 4th, 2011 5:31 PM PHT

Hello,

Thank you for contacting PopCap Games Customer Support.

At this time we are still researching this issue. Thank you for notifying us about the problem you are experiencing. Our Android team is working on resolving issues that have been reported since the games were released. As soon as we resolve this problem, we will make an update available for the game through the Amazon App Store.

We apologize if this problem has affected your enjoyment of the game; we endeavor to improve our products based on our customer's feedback and greatly appreciate the time you took to contact us.

Subscribe to PopCap Games' newsletter for news, previews, tips and special offers - http://www.popcap.com/subscribe.php.

Please come visit us again at www.popcap.com!

Kind regards,

Guillaume

PopCap Customer Support

http://www.popcap.com/

On Fri, 01 Jul 2011, jayson_natividad04@yahoo.com wrote:

> - What Android device are you using?

> - What is the Model number of your device?

> - What version of Firmware is installed on your device?

> - What is the Build number on your device?

>

> Samsung Galaxy 3

> GT-I5800

> I5800XXJP4

> FROYO.XWJPF

>

>

> ________________________________

> From: PopCap Games Support <games-support@popcap.com>

> To: jayson_natividad04@yahoo.com

> Sent: Monday, June 27, 2011 1:53:46 AM

> Subject: Re: [#IHW-85952-329] Problem with game appearance/sound

>

> Hello,

>

> Thank you for contacting PopCap Games Customer Support.

>

> Thank you for notifying us about the problem you are experiencing. Our Android team is working on resolving issues that have been reported since the games were released. As soon as we resolve this problem, we will make an update available for the game through the Amazon App Store.

>

> We would like to request some additional details on your device so that this issue may be properly investigated. Most of this information can be found under the settings application: About Phone.

>

> - What Android device are you using?

> - What is the Model number of your device?

> - What version of Firmware is installed on your device?

> - What is the Build number on your device?

>

> Finally, any details regarding your experience will be helpful:

>

> - What actions were occurring just before the crash? (level or mode you were playing, graphic that was displayed, a phone call came in, etc)

> - Has this issue recurred or was it a one-time problem?

> - Are you running any Task-killing / Application management software? Anything that automatically kills apps to save battery power, for instance.

>

> We apologize if this problem has affected your enjoyment of the game; we endeavor to improve our products based on our customer's feedback and greatly appreciate the time you took to contact us.

>

> Subscribe to PopCap Games' newsletter for news, previews, tips and special offers - http://www.popcap.com/subscribe.php.>

> Please come visit us again at www.popcap.com<http://www.popcap.com!

>

> Kind regards,

>

> Guillaume

> PopCap Customer Support

> http://www.popcap.com/>

> On Wed, 22 Jun 2011, jayson_natividad04@yahoo.com<mailto:jayson_natividad04@yahoo.com> wrote:

> > how can i play correctly the plants vs. zombies on my samsung galaxy 3

> > gt-i5800?

> > the game only occupies the one fourth of my phone screen...

> > please make an action for this problem....

> > ---------------------------

> > Opera/9.80 (Android 2.1-update1; Linux; Opera Mobi/ADR-1103211415; U; en-GB)

> > Presto/2.7.81 Version/11.00