yashsingh1/xdaforums huggingface dataset:
[Xperia Arc General] ^eLipS#:
I still have k550i and w810i. Those phone were great, and I'm emotionally connected to them. I dropped them like hundreds of times and they are still good. I dropped my Arc S once and I got few big scratches. Also, back cover moves a lot (even when phone was only few days old). So, generally, I'm disappointed with Sony/SE.

I know Apple products are not completely perfect, but they are very close to that. My friend has iPhone 4 for almost 2 years now. He caries it without any case and it still doesn't have some big scratches.

As far as Android, phone that looks fine is Xperia P, but still, I once made a mistake of buying their products, I'm not planning to do that again.
[Xperia Arc General] RAGman7:
Well... while going through local forums there were actually more midnight blue broken then white... I suspect that more people have cracks but they even don't know about it - ha... I didn't notice till I took a closer look...

I read earlier that SE changed the process and that ARC S shouldn't have this problem but it's simple BS... as they most likely counted the costs of starting some new production and servicing and come up with simple calculation that it's cheaper to change the frame then start the whole production process...

So some of the ppl had already change the frame 3-4 times - ha... o yea baby 2years grantee... gimme gimme more of the frames! 3-4-5 sky is the limit!

PS. Just 10min ago got email from one of the 2 companies which are fixing the problems in my country and I can send it via DHL free of charge and free fixing...

Hmm maybe I should wait a bit longer till something more will crack... ;)
[Xperia Arc General] zolaisugly:
Why wait if you got 2yr warranty then send it back, and keep sending it back if needed.

The contract I am on gives only 1yr but if sent back for same repair 3 times on 4th repair I get new phone/ upgrade.
[Xperia Arc General] Hanzo.Hasashi:
Yep gotta agree with apple and quality products!that retina gorilla glass silverback super gorilla titan glass is sooooo strong!!!

Send from beneath my cloak of magic
[Xperia Arc General] Hanzo.Hasashi:
Also,I have said it thousand times it is the arcs construction which causes the problem!the shape is keep the phone under tention,so when it is somehow pushed to its limits it cracks!

Send from beneath my cloak of magic
[Xperia Arc General] iridaki:
Totally agree with that as I said here. ;)

I don't think that the X10, for example, was made with superior materials but it definitely was 100x more durable!
[Xperia Arc General] bill.d:
heres a copy of the e mail i recieved after i e mailed sony ericsson uk not much help really .

Dear William,

Thank you for contacting the Sony Ericsson support centre.

We are sorry to hear of the issues you have experienced with your Sony Ericsson Xperia™ Arc.

We can confirm that the issue which you have described is not a common fault and the issue has not been raised to ourselves as a common occurrence.

The issue itself could not be caused due to the heat of the handset unless it were to heat up to an extreme temperature, in this case the handset would need to be examined at one of our authorised service locations.

We will not be issuing a replacement of the Sony Ericsson Xperia™ Arc however if any customer's faces issues similar to this then the handset will need to be sent into our service location to see if it can be repaired under the 24 month manufacturing repair warranty.

Damage of this nature is not usually covered under the manufacturing warranty; however we would not be able to confirm that a handset would or would be covered until it has been examined by an authorised service engineer.

We would like to apologise for any inconvenience caused, however I hope this helps with your query.

For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.

Should you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237.

Kind Regards,

Louis Gray

Sony Ericsson UK Customer Services
[Xperia Arc General] Super Chimp:
Carefully checked mine in the areas indicated as I have been using it without a case and thankfully there is no sign of these.
[Xperia Arc General] teryshiryo:
my arc housing crack too... already send my arc to SE service central...

they will replace me a new front housing.... FOC

from singapore
[Xperia Arc General] rknuette:
Before I found this thread I thought it was only me having the cracks. I think this comes from 'bending' the phone in the pocket and it breaks at the weakest point - which is the small part over the black sensor.
[Xperia Arc General] dubist:
did you must pay for the new front housing ?
[Xperia Arc General] abhisheak.bansal:
HE has already mentioned that it is free of cost....FOC.. :) :()
[Xperia Arc General] dubist:
FOC :O

i can send my Arc to a Service Center to

but i know that, that i must pay :mad:
[Xperia Arc General] Poker gypsy:
I have the

Same cracks I just had one on top but now I have one on the bottom? And my wife has the same phone w got it at the same time different place but she has no cracks?
[Xperia Arc General] mtechfan:
I took a look at mine and noticed that same crack up top near the sensor :mad:

Mine has been protected by a gel case too!
[Xperia Arc General] Ricke77:
Ive got the same crack on my arc. Never dropped it. Ive been keeping it in the case all the time.
[Xperia Arc General] MikuSE610:
We should do a poll here.

My ARC doesn't suffer *hopefully* from these cracks except for the faded silver corners.

I think European handsets suffer these,since I haven't read some complaints from the ASIAN customers

Xperia Arc Black/Blue LT15i
[Xperia Arc General] kistigun:
i've made a poll
[Xperia Arc General] chongbh:
So far I have no such issue with my Arc in Singapore.
[Xperia Arc General] xtacy!:
I feel that it's likely due to stress placed on the phone and that it's weakest near the sensor.

Couple of things to ponder. How do you all carry your phones?

How many of you put it in your trouser pockets? Screen placed facing outward or inward?

I assume that placing the phone with the screen facing inward will put more stress on the frame as it is arcing the wrong way. More over, jeans will hold your phones tighter.

I assume that women have less occurrences of cracked housing as they are more likely to carry their phones in their purses.

Perhaps the poll should be changed to reflect this?
[Xperia Arc General] MikuSE610:
i mean, are the units with crack came from europe, north america or asia

well, based on my observation most cracked arcs came from the europe
[Xperia Arc General] george232:
No cracks, carry it in a PDAir pouch screen inwards in my pocket or in a messenger back if I carry one. It's my second Arc, and I had no heat issues from the beginning. My first one got extremely hot because of the earlier firmware.

Maybe it'd make sense to have the frame replaced with the silver one once the cracks occured, if the silver ones aren't prone to this. But maybe it's just that there seem to be a lot more blue Arcs in the hands of the customers, in Europe at least.
[Xperia Arc General] J!tH:
Got crack?... Yes!

OH yes, I got the Arc crack!

Definitly think it's a "bad build quality" related problems... Shame on you SE!

Pictures of my Arc:

Sorry for the bad picture quality...
[Xperia Arc General] Poker gypsy:
My wife doze not put it in pocket just purse and she has the same crack?
[Xperia Arc General] maxx228:
Dammit....I've found little crack
[Xperia Arc General] ARC X12:
Can we safely say that this happens only with the midnight blue color? Because almost all posted here have the blue one.
[Xperia Arc General] RAGman7:
Hmm yea... maybe I should send it in, and keep send it in...

Unfortunately beside 2 yr guarantee I don't benefit anything as I bought my phone on one of the auction services/shops from private person (they guy bought over 100pcs of ARC S and was reselling them... ha) - so I don't think SE service would give me new phone - they will be fixing it endlessly if needed... but that's their problems - ha...

Maybe will send it in next week... they already told me how to order courier on their behalf etc... so all I need to do is pack it and they will do the rest... seat and relax... :)
[Xperia Arc General] iridaki:
Personally, since it is almost certain that the same problems will re-appear, I feel it is not worth the trouble of sending the phone in. Not until there are practical and usability related issues at least.
[Xperia Arc General] RAGman7:
Yes I understand that completely... my big concern is that in case I would like to sell my ARC S for some reason (I always look around for some options and deals) I would have already fixed ARC on hand...

Also I noticed that my "back" physical key is rather loose, I need to press exactly at the middle to go back so I was thinking that maybe the company could also take a loot at that while fixing and maybe they could do something about it...

Here is the list of things they do exchange while fixing the frame:

1226-7255 Ear Speaker

1240-0604 Cover Front Sub Assembly Black

1240-0642 Net Receiver

1240-0650 Foil Adhesive Sub PBA

1240-1175 Label Core Unit
[Xperia Arc General] iridaki:
In that case it is always better to send it in for repair just before you put it up for selling. That way it will be almost brand new! :D
[Xperia Arc General] ^eLipS#:
Who should I contact about cracking problem?
[Xperia Arc General] OverLo4d:
SONY
[Xperia Arc General] xtacy!:
LOL!

Swyped from my SE Xperia arc (LT15i) using Tapatalk 2
[Xperia Arc General] ^eLipS#:
I asked because I already contacted Sony and they said that they have nothing to do with it and that I should contact my retailer or something...
[Xperia Arc General] Hanzo.Hasashi:
Way to go Sony!how come they didn't tell you to contact Ericsson?

Send from beneath my cloak of magic
[Xperia Arc General] RAGman7:
Well, what I did is looked through local forums and found 2 authorized service centers (they are really huge fixing stuff for other well know companies like Samsung, HTC etc...) both of them are authorized to fix the crack on ARCs...

I simply wrote to them and got an answer what next steps should be with my phone...

SONY will not bother with all this they will redirect you to local retailer etc...

They easiest way would be contact the place you got the phone from...
[Xperia Arc General] Okluzhion:
Something off topic http://www.gsmarena.com/be_aware_of_the_inflammable_galaxy_s_iii-news-4426.php

I believe I'd rather have cracks on my phone that have a phone catch on fire, though XD It's kind of comforting :P

Sent from my cracked Xperia arc
[Xperia Arc General] RAGman7:
Well I read @ it this morning... I guess it is too early to say if this is common problem or separate accident... I guess this is news 'cause there was so much fuss @ S3 and now this accident...
[Xperia Arc General] Poker gypsy:
I fixed my arc problem! No more cracks! I got a galaxy s3 ! Good luck with Sony I hope that that fix that problem
[Xperia Arc General] OverLo4d:
Haha:p you got the exploding phone:p
[Xperia Arc General] ^eLipS#:
Hahahaha :D When I read an article about exploding S3 I was like: now when I see this, cracks doesn't sound do bad :laugh:
[Xperia Arc General] iridaki:
Some choose to send it back to repair and have it done for free,

you came up with a 600$ solution... :p :D :D
[Xperia Arc General] Poker gypsy:
It just wasn't the cracks! The lag the force stopping the rebooting, and taking it for repair meant 2 to 3 weeks without a phone!
[Xperia Arc General] Poker gypsy:
Trust me it's better then the arc
[Xperia Arc General] Okluzhion:
What lag? What FC? What rebooting? *looks around* I don't see them.

Of course it is. Do you know why? It's a year and 2 months or so younger model. It's logical, no? But I'd rather not go that much off topic.

Sent from my cracked Xperia arc
[Xperia Arc General] iridaki:
Exactly!

But this is not the place to discuss which phone is better.

I like SGS3 a lot, maybe if I could afford it, I might have gone for it.

But here we are discussing an issue that affects Xperia Arc phones.

The solution "get another phone" is not applicable to everyone.

So let's just stay on topic please.

Thanks!

iR¡D@k!* via Tapatalk 2
[Xperia Arc General] ^eLipS#:
I would love to have S3, but I barely afforded Arc S... I thought about selling it, but I decided not to, so I'm getting 32GB microSDHC next week :victory: I'm gonna burn it :laugh:
[Xperia Arc General] prance666:
always afraid of this and now happened to my Arc S
[Xperia Arc General] Okluzhion:
I'll post some pics of my Arc when I catch some good lighting, to comfort you guys :) Probably no one's Arc is this damaged and scratched :D Will edit the post later.

Sent from my cracked Xperia arc
[Xperia Arc General] azuremaroon:
I've dropped my arc S once but there's no crack on it

Just a little paint-off
[Xperia Arc General] nitzero:
I have dropped my midnight blue arc s a couple of times and no cracks! However I'm using a Black transparent TPU case.

Got my arc s in february.
[Xperia Arc General] Okluzhion:
As promised, some pics.

Note:

I'm treating my phone way better than my boyfriend's treating his and he's got HTC Desire HD -> smashed it on the floor numerous times -> no damage AT ALL. I dropped my phone on the floor from a very low height -> BAM! fking epic damage all over and scratches I don't even know how I got.

Some close-ups of upper part:

Corners:

Screen:

@^eLipS#: Deal with it. Kosovo is not part of Serbia anymore. And soon some other parts won't be as well.
[Xperia Arc General] BinaryXeroMedia:
Funny. I have it in exactly the same place. The black rectangular circle next to the led and ear piece. Can't sell it due to that crack which did appear from no where. I never drop this phone or sit on it etc...... Strange.... Shows the cheap plastic they use :D
[Xperia Arc General] Pandemic:
i dont know if you know it, but yes its plastic and get chance to get cracks in the house f the phone, so plastic is not steel ;)
[Xperia Arc General] Okluzhion:
I had phones with plastic housing, treated them not so well as my Arc and they were still in a better condition. :shock:

Sent from my crAXperia Arc
[Xperia Arc General] Pandemic:
hm ok i see thats really suck, i dont have that with my Neo V.
[Xperia Arc General] BinaryXeroMedia:
It's a different shape. It seems that the area where the crack happens on the arc and arc s is a weak point as everything has a weak point. Unfortunately Sony Ericsson didn't employ the correct designers ;) and due to that didn't see that the shape and position of components and sensors were going to cause weakness in the shell. Or they knew and were like oh well we still got their money. Typically it's happened after warranty but like my nexus s broke just recently 1 day after warranty expired. Coincidence or Con? (Joke) but yes plastic of this nature being so thin and the device being flexed a lot because of thinness is causing cracks. Either they should've used a different type of plastic or added gorilla glass to stop the flexing. But this is Sony (Sony/Ericsson) we are talking about. They are known for using cheap materials. So it was expected. Just no so early on :'(
[Xperia Arc General] xtacy!:
I don't really agree with the known for cheap materials comment but that's just my opinion.

Slightly off-topic here. The Xperia GX has a similar design in terms of curvature, well, slightly less so. But do you think it would be prone to the same effect?
[Xperia Arc General] Okluzhion:
I think this won't happen. Arc was one of the last phones produced by SE, and I have a feeling that they rushed it too much, plus they were bankrupt and probably tried to save as much money as they could. IMO.

I don't know, but I think my next phone will be something coming from HTC. Sony produces nice looking phones, but I'm not sure anymore, after this. If their future phones will be made just out of plastic, I definitely won't be seen buying them.

Sent from my crAXperia Arc
[Xperia Arc General] Poker gypsy:
I guess if you put your phone in the microwave it will!
[Xperia Arc General] Poker gypsy:
:p:p nope sorry I got a great phone!the dum ass put it in the microwave!
[Xperia Arc General] Okluzhion:
Actually, from what I understood, the phone was in contact with water and immediately after that put on charging, so the BOOM!FU! happened. Or something like that. :P But I still don't like Samsung. :D

Sent from my cracksperia Arc
[Xperia Arc General] Poker gypsy:
I heard several stories but the fact it that its not the phones fault
[Xperia Arc General] Xperia23:
Just out of curiosity.... Has Anyone on here ever had this.....

So on Saturday, I'm using my Xperia S ( working fine ) - Puts it in my pocket. 2 mins later take it out to answer a call, Devastated. Screen is leaking / hairline cracked on the inside. My pocket was empty, i didnt drop the phone or anything. Im well baffled.

Now I've had to try and convince Sony that it wasn't dropped fingers crossed they repair under warranty - Otherwise its going to cost me £50 +
[Xperia Arc General] Hanzo.Hasashi:
Did you sit down while having it in your pocket?

Send from beneath my cloak of magic
[Xperia Arc General] xtacy!:
Unless you applied undue stress on your screen, it won't crack on it's own.
[Xperia Arc General] Xperia23:
Many people had their phone repaired under warranty at Nokia cause their screen cracked on its own. It has happened to people due to heat to some people apparently.
[Xperia Arc General] kidd86:
OMG! mine also!
[Xperia Arc General] xtacy!:
@Xperia23,

I would assume that with heat, the glue holding the screen in place would become soft and the screen would come unglued. A literal crack without an external stimulus is kind of hard IMO.
[Xperia Arc General] zolaisugly:
Screens don't just leak without. sounds like you sat on it while in pocket which would give it a crack.

Having said that I am always leaving my arc in back pocket and sitting on it yet no cracks.....
[Xperia Arc General] Xperia23:
I never sat down mate I was just standing up. My phones with sony now so i can only wait n see.
[Xperia Arc General] pren22:
I bought my arc on website here in croatia they were brought from germany,and i have smaaaaasl crack above black sensor and i have silver one,but it doesnt bother me to much,as its working fine.
[Xperia Arc General] Okluzhion:
Roba "ispala iz kamiona"? :P I was about to ask you if you tried to get it fixed for free, but I'm guessing you don't have a warranty.

Sent from my cracksperia Arc
[Xperia Arc General] SEK610i:
Roba "ispala iz kamiona"...hahaha you made my day :laugh:

Well, I have Xperia arc S with crack problem here in Slovenia, and Sony says that only Xperia arc (without S) gets repaired under warranty, so I guess I can just do nothing :mad:
[Xperia Arc General] johnrangoo:
How long does a repair take? Can it be done in a local store?
[Xperia Arc General] Okluzhion:
;)

I bet they say to the Xperia arc (asS-less) users that they have to pay for fixing it. That's how those lying bastards roll. :/ But how did they know it's arc S and not the arc? Different color of the housing? I mean, both arcs look the same except for that. I think there's the name of the device under battery, right? Can't look now because I'm using the phone. If it says "arc s", scratch the letter S, flash LT15i firmware and you're good to go. xD

Sent from my cracksperia Arc
[Xperia Arc General] david832:
Same here at the first week, LT18a, appears a WTF crack, and then I saw from side and the plastics are like refurbished, is nothing like the housing of my previus X10a, the LT18a, is like a crappy outside even the lens cover, now it has scratches and I bought it on Dec/11
[Xperia Arc General] pren22:
Ne vjerujem da je "ispala iz kamiona" :)

But didn't try to get it fix i have warranty for one more year,but i have unlocked bootloader,so i didn't even try to get it fix,it doesn't bother me to much.I can live with a little crack.But don't think Sony will fix it for free
[Xperia Arc General] mr_torture:
So I guess it's just a matter of time when these cracks are going to appear on my misty silver arc S (I bought it 10 days ago, so I guess I'll have to wait a little bit)? Reading this topic seems like every second user of arc / arc S registered on this forum is experiencing this issue.:eek:

Heh, and I bought this phone with such enthusiasm, and I was literally in love with this phone since the day it was announced, like never before with any other phone. So, my pride of having this beauty, beside all this copy-pasted HTCs, Samsungs, iPhones, etc, will slowly transform into agony of waiting for its housing to crack all by itself with no reason.:confused:

Has anyone tried these replacement housings from eBay?

(Lord, I bought an flagship phone, and after 10 days I'm already considering replacement housings...)
[Xperia Arc General] Poker gypsy:
Yes I'm sorry to say, my wife had the arc had so many problems with it that they have her an arc s after 3 months I was looking at her phone as it's starting! Shame on you Sony!
[Xperia Arc General] mr_torture:
I still can't believe that company like Sony could make such a begginer mistake. In the era of over 1GHz phone processors, dual and quad-core ones, one of the biggest tech companies created a phone which housing cracks by itself... :eek:

Like someone already stated, design of this phone is absolute win, but build quality seems to be below average.

(Well, I'm complaining even before anything happened to my phone, but obviously, reading this topic, it's just a matter of time).

I better be ordering replacement housing already. :laugh:
[Xperia Arc General] Okluzhion:
Excuse me, but that's Sony ERICSSON for you, sir. ;) No, really. Ericsson part was already bankrupt, so you couldn't have expected something high-quality from them, if you look at it that way. It's more of a desperate man's mistake than a beginner's mistake. And since they've got all the negative publicity with arc/s, (just) Sony probably didn't want to bother with producing better housing for, now, "outdated" phone with "Sony Ericsson" written above the screen. Instead they just focused on something new. Well, IMO.

Sent from my cracksperia Arc
[Xperia Arc General] Poker gypsy:
Sony just could have said no! Who's ever fault it is one crapy device
[Xperia Arc General] mr_torture:
I wouldn't say it's a "crappy" device. Even knowing about this "issue" now, I would probably do the same thing if I could go back and choose the phone again. It's still one of the most beautiful phones ever made, and it's still a phone with decent performance and hardware, excluding housing of course. Considering its actual price, there is no beter option for me. I'm sick of copy-pasted uninsipred designs of samsungs and HTCs...

It's just a shame they couldn't match phone design and performance with build quality.
[Xperia Arc General] mr_torture:
Btw, I noticed something that's probably an optical illusion, and result of different chemical structure of different paints. But looking at all those pictures of midnight blue arcs, it seems to me that curves and edges on arc S (at least misty silver one, which I have), are a little bit more defined, and sharper. Seemingly done with more precission. But like I said, it's probably just some optical illusion.

Few shots of my phone I took few minutes ago:
[Xperia Arc General] Lorenzoz:
since February no cracks here.. :angel:
[Xperia Arc General] mr_torture:
Finally something to keep me happy... :D
[Xperia Arc General] Okluzhion:
Sorry for ruining the party, but it was the same for me and I still got the cracks xD Well, I hope you won't get the cracks, anyway :P

Sent from my cracksperia Arc
[Xperia Arc General] exFictitiouZ:
I've the cracks too. TBH if there weren't posts about it I wouldn't notice it. It's hairline thin and doesn't cause the top panel to fall out, so I'm fine with it. (Normally I'm picky about my stuff but I consider it trivial for this case) I apologise if my opinion bothers some of you. Just my two cents.