yashsingh1/xdaforums huggingface dataset:
[Xperia Arc General] Poker gypsy:
SOB!!! I HAVE ANOTHER CRACK ON THE SIDE just above the back button! Xperia crack not arc
[Xperia Arc General] radheck:
jejejeje thats hilarious
[Xperia Arc General] sennyqtek:
Thanks for the info.

Do you know where I can find these rights on the web in case I will have to confront them with it?
[Xperia Arc General] Ambroos:
http://economie.fgov.be/nl/consument/Garantie/Wettelijke_garantie/

Good luck :)
[Xperia Arc General] sennyqtek:
Thanks again! Hopefully it won't come this far but at least now I know my rights in case they would forget... :)

I'll keep you up to date..
[Xperia Arc General] imugur:
I noticed the crack only after I was reading this thread. I hope it will not get worse. Otherwise nobody is noticing it :-)

Mugur

http://mugur-ionescu.ro/tag/xperia
[Xperia Arc General] radheck:
it will get worse. Grows and Grows and after that wil be dirty the motherboard , so we should organize .....:mad:
[Xperia Arc General] xperia arc:
A+++ for UK repair centre

I've sent my Arc to SE repair center (Ashford) on Tuesday the the 17th of July and they sent back in a new condition (new front housing and new screen) on Thursday the 19th of July.

Repaired under warranty :)

Outstanding customer services SE
[Xperia Arc General] radheck:
but with a new reengineered piece or with the same kind of piece
[Xperia Arc General] rustynuts34:
Im just down the road from Ashford is it a walk in and drop off service or would I have to send it off. Also would it matter that bootloader is unlocked.
[Xperia Arc General] nightbird05:
I noticed that when i read this thread but it is very small and hard to see
[Xperia Arc General] radheck:
someone has sent his ARC to support and has returned repared with a new kind of piece?
[Xperia Arc General] radheck:
NEW THING ( A EMAIL OF SONY) :

Our Blogs Support Forum Facebook

Hi radheck,

In regards to your inquiry about the reinforced housing for the Xperia™ arc, we have investigated the issue and we are happy to confirm this. We are using reinforced components to make the Xperia™ arc.

If you require more information, or have any other questions, please reply to us at SEAnswers.Us@Support.SonyEricsson.com, or our Twitter account at http://www.twitter.com/SEAnswers.

Best regards, Lidia Sony Ericsson Social Media Team

IF YOU LIKE , PICK THANKS
[Xperia Arc General] bill.d:
Ive now got 2 tiny cracks forming on the chrome bevel one by the notification light. And one on the edge of the headphone socket:-S any one else got these? along with the light sensor cracks this is the worst built phone I have ever brought and would not recommend it to anyone:-#
[Xperia Arc General] radheck:
Exactly but i hope sony repair that
[Xperia Arc General] l3mm:
I have these on the chrome too, but pretty sure these have always been there and is part of the design where the chrome parts meet. Could be wrong tho, anyone else seen these?

As well as the two hairline cracks around my light sensor (which I could live with as they are not that noticeable......yet), I have also noticed a crack on the side near the back button that was mentioned a few posts pack. This is very noticeable and am bit p****d off about this one. Think it will have to go in for repair, only problem is my girlfriend is due to have our baby on 10th Sept, so can't be without phone any time soon!
[Xperia Arc General] radheck:
as i say , that is a terrible mess from sony , and their support
[Xperia Arc General] Poker gypsy:
The cracks can waite
[Xperia Arc General] xperia arc:
you need to e-mail them, they well send you a confirmation e-mail with free post number,you print their e-mail and send it to them a long with the handset...about the boot loader i don't know really...
[Xperia Arc General] xperia arc:
Arc crack

Hi all,

My question is are they gonna repair the handset each time the crack happens? i.e after 1 year or 10 years of purchase?
[Xperia Arc General] radheck:
only under warranty , so for that they put the same kind of piece :mad:
[Xperia Arc General] radheck:
Look at what they say in Norway, says that the crack sony only occurs in midnight blue and only a few, besides laughter we will say that the same type of housing, I think these people have no idea as I pass same with the X1, that shame.

http://www.mobilen.no/artikler/sprekker_din_xperia_arc/101347

One question has anyone replaced it under warranty and has become the crack in the housing?
[Xperia Arc General] sennyqtek:
My Arc has been sent in for repair on 11th of August. I contacted the dealer and they told me I will have to wait another 11 days because they are waiting for a new front housing. They did confirm it will be repaired under warranty. They also told me if it will take any longer than the 11 days they will contact me so I will get a new device..
[Xperia Arc General] SKenduser:
Hmm which color is it? And with which one are they going to replace?
[Xperia Arc General] sennyqtek:
My Arc is midnight blue... I guess they would give me a new Arc... At least I hope since I already bought a case en new back cover for it. But I'd rather get my 'old' Arc back with a new ( and hopefully stronger) front housing. Or otherwise I could have the same problem with my phone after a few weeks or months.. And I don't want to miss it again for such a long time.
[Xperia Arc General] SKenduser:
I see I see... I thought in Belgium they only sell the black ones now... at least that's what the shopkeeper told me...
[Xperia Arc General] sennyqtek:
I bought mine at Vandenborre.. They still have it there... http://www.vandenborre.be/gsm-smartphone/sony-ericsson-xperia-arc-blue-16gb#productdescription
[Xperia Arc General] radheck:
In Spain , one fixed mobile by support , It´s now broke in the same site , 1 month later , so .................
[Xperia Arc General] radheck:
Boys , give your opinion in that post please :

http://talk.sonyericsson.com/message/101400#101400
[Xperia Arc General] soldiers33:
Sending my handset today hopefully they fix it quickly. The instantly said it will need to be repiared as soon as I mentioned the sensor but wouldnt tell me if it was free. Will post here how it goes.
[Xperia Arc General] Step666:
roffe99 is correct, the people who have commented online undoubtedly represent a minority of Arc owners.
[Xperia Arc General] radheck:
and the rest of people that they have the crack they thought ,"Oh , what a pity i have broke my ARC! because i have one crack" , they didnt know nothing about that fail.
[Xperia Arc General] zeroSIXzero:
Hehe.

I would like to vote again, becaus AFTER the repair it's cracking again. I could see the beginning af the new crack allready afer 1 week.

Now its 4 weeks. The crack is not total yet, but I give it 4 more weeks before I turn this one back as well.
[Xperia Arc General] radheck:
you can read what sony says http://talk.sonyericsson.com/thread/17700?tstart=0

and laught

.......................................
[Xperia Arc General] vigneshwer.m:
Not a crack but chrome peels off:(

I am experiencing extensive peeling of chrome and sony wouldnt change the housing for me......in fact they wouldnt even touch my phone:confused:....anyone with similar problem????
[Xperia Arc General] radheck:
Upload a photo please here ;)
[Xperia Arc General] radheck:
New updates :

http://talk.sonyericsson.com/thread/17700?tstart=0

:(:(:(:(:(:(:(:(
[Xperia Arc General] radheck:
another **** of sony :

http://talk.sonyericsson.com/message/102405#102405
[Xperia Arc General] radheck:
I'm upset because SE try to cheat us . They have to fix all the problem with the ARC before sell us the "new" ARC S. :mad::mad:
[Xperia Arc General] okin87:
X10 still remains the best Xperia phone after all. It has survived all ages and has been through so many problems. It still stands strong and welcomes new updates and features :D

I guess I will have to stay my pocket for at least 1 year with before upgrading to another SE phone. (I have to mention that I am addicted to SE brand... I've been on SE for 6 years now... Can't change, I love their designs).
[Xperia Arc General] cryogenix:
ok upon carefully reading 33 pages of this thread, and apparently voting "no I don't have a crack", I'm now like so paranoid and keeps looking and inspecting my sensor if it indeed has one or even shows signs of cracking... so far I can't see one even with one eye closed... but heck i'm like paranoid now as hell... my arc was bought in mid July and is under the protection of some gel case i bought from UK. *no cracks so far...
[Xperia Arc General] Poker gypsy:
I don't think every arc has that problem, but for us that do have it it's annoying! And we feel cheated
[Xperia Arc General] mhyke13ph:
Hahaha, I always check my Misty Silver Arc everytime i wake up, from the sensors and beside the back key.

My Arc is just a month old, usually this problem appears 2nd or 3rd month, no cracks so far, and hopefully it will not happen.
[Xperia Arc General] cryogenix:
well yeah apparently i saw only a few who reported the silver variant having the crack of doom...

but i have the midnight blue one and it worries me...

Off-topic: san mo pla nabili yung arc mo ser? *noticed you're from Baguio as well
[Xperia Arc General] mhyke13ph:
My friend have the Midnight Blue, and cracks appeared on the 2nd month above the sensors

I read a lot about this problem, and according to Polls and discussions these cracks mostly appears on Midnight Blue

That's why I went for Misty Silver and pray that those cracks will not appear on my Unit...

OT: Sa Tiongsan Harrison :D, actually Neo dapat kkunin ko pero hinde na ako maka hintay na dumating dto sa Baguio, kaya no choice Arc na nakuha ko :)
[Xperia Arc General] ARC X12:
A month ago, i was replaced with a brand new unit by Sony Ericsson Philippines when i complained regarding the crack on my misty silver. 2 days ago, i again noticed that there is a small crack under the sensor. Its really frustrating that no matter how you take care of your phone, this crack still occurs.
[Xperia Arc General] radheck:
so do I , SE has cheated us.
[Xperia Arc General] Azev:
I answer "No" because I have a black Arc with the crack in housing. Mine is not grey or blue ans it has 2 months.
[Xperia Arc General] cryogenix:
ic. i bought one from alabang because the prices in manila are like 4k cheaper than here in baguio specially in sm. the receipt date was july 10 so you could say i'm on my 2nd month now... i do hope i don't get it as i've done every measure to take care of it and have loved it eversince and i've learned alot on how to utilize it fully from rooting to overclocking and such...

like what everyone said, replacement with the same build is just a temporary fix. unless otherwise they replace it with a reinforced casing, then the cracks will still appear no matter how many times they replace it.
[Xperia Arc General] mhyke13ph:
If cracks will appear on my Arc, I'll apply Skins to cover it up and will have a new look :D , changing the front cover with same material will not solve anything, then maybe I'll wait for a better and stronger cover.

SM or Mall prices are :eek:, no one will buy from them :D, my Arc is P21,500($511~) and I think this is already a good price
[Xperia Arc General] timroth:
The same here! Even I m using with rubber hard case,stupid cheap chrome part, started to peel!

And not just in one place. You can easily see on corners and middle
[Xperia Arc General] radheck:
we are waiting for answers and solution ..................... :mad::mad::mad:
[Xperia Arc General] soldiers33:
recieved my phone today with changed case and lcd screen for some reason. All free except now they locked it back to t-mobile.
[Xperia Arc General] radheck:
Could you explain the entire story of your fix ?? thanks
[Xperia Arc General] cmmp:
I have chrome peeling too...this is also being discussed at http://talk.sonyericsson.com/message/102711

they should replace the chrome part too
[Xperia Arc General] Flo95:
I'm excited if they have fixed it with the Arc S, so they can fix our devices with it's covers.
[Xperia Arc General] sennyqtek:
crack

I send my phone in for repair on he 11th of august... today I got news about my arc... they told me that because the repair takes to long I will get a refund. So I will be able to buy a new phone. That's really good since it now costs 50 Euro less and we can get 50 Euro cash-back. Really happy with the service of the shop. Although we legally have the right to get a refund they didn't make any hassle about it.

I hope it's a new batch they got so I don't get the same problem again.

( btw thanks again Ambroos for the legal info. Though I didn't need to confront them with it I was completely prepared to do so when necessary :-) )
[Xperia Arc General] Nankov:
I have been folowing this thread since it started and have been looking at my Arc regularly to see if this happens. I have my Arc since the launch day here in Canada (April 28 i believe) and i even voted no on the poll a couple months back. Well its time came...a little crack under the light sensor appeared :mad: i knew it was just a matter of time.. i also take care of the Arc like its a Bentley..Its been sitting in a premium leather flip hardcase and has never been dropped or anything, it was really babied. The crack is really small now so i cant take it to the shop as its hard to see and theyll think im crazy or somthing..now the problem is what to do..wait for the crack to get bigger and then take it to the store and hope they send it for repair or sell it and get a different phone although there is nothing that really that i like better than the Arc..This is ridiculus..
[Xperia Arc General] shaedow:
hey mine too!!

exactly the same place!!

what happened?

is all the ARC like this?
[Xperia Arc General] soldiers33:
Well myphone got returned and fixed but this caused another issue. The screen acts up and goes crazy when browsing internet. I have now sent it back and hoping they will fix it considering I opened up the bootloader, but its locked again right now and hopefully they wont find out.
[Xperia Arc General] somevietguy:
Wow I just noticed a tiny crack above the sensor after reading this thread, at first I thought it was just dust.

Has anyone from Canada been able to get a replacement or repair from Rogers?
[Xperia Arc General] ingro:
Whoa this whole thread is really keeping me from buying an Arc... I think that I'll go for the Neo instead!
[Xperia Arc General] jtc42:
To be honest, it's a tiny crack that doesn't effect how the phone works. I bought the Arc knowing this would likely happen, and I think it's well worth it over the Neo. The display is much much better. Definitely worth a barely noticeable crack that effects nothing on the phone.
[Xperia Arc General] Poker gypsy:
It just makes the phone look cheap the phone works fine but looks like it was not taken care of
[Xperia Arc General] ~iPod~nano~:
2 weeks after buying arc

fall 3 times :'(

but still no cracks/scratch...

:)
[Xperia Arc General] js2021:
I finally go a crack but a small one, this is after dropping on cement, and I've dropped like 10 times fRom atheist 5 feet maybe. No worries though got a new case it seems fairly easy to change. I'll wait till this is little more beat up
[Xperia Arc General] Poker gypsy:
Well at least you dropped your phone me and a lot of people didn't
[Xperia Arc General] soldiers33:
my phone got returned the screen issue has been fixed and for free too. they replaced the housing again as well as the lcd
[Xperia Arc General] Poker gypsy:
Good to hear , how long did it take? And from where are you located?
[Xperia Arc General] MikuSE610:
My arc doesn't suffer from cracks still. It's the International version you might thought that mine is the Japanese Arc.
[Xperia Arc General] Poker gypsy:
I don't believe that all of the Arc's suffer from the cracks, but I do believe a lot of people think that they cause the cracks and not coming forward
[Xperia Arc General] MikuSE610:
It's not really visible. So the others might not notice.
[Xperia Arc General] Super Chimp:
The crack in my Arc is definitely getting worse, it's a good deal more noticeable now than it was & bigger.
[Xperia Arc General] radheck:
so we can do a global complait :mad::mad::mad::mad::mad:
[Xperia Arc General] lim eng seng:
2nd day using blue or black version. No crack of course. I think mine is taiwan set
[Xperia Arc General] ARC X12:
This is correct. Others who don't read the web do not know that its a common problem and might think that they did it themselves. When i had the crack, it was replaced with a new one. A month later, it again has the crack.
[Xperia Arc General] getvivek:
Hi Iam vivek from Bangalore, India. I bought Xperia Arc on May 1st which is made in CHINA. Now I found my Xperia Arc having a crack on the top of sensor. Plz I'am expecting a serious and responsible reply from sony ericssion development team. What should I do to retify that.

Do they replace the housing with another standard one????????
[Xperia Arc General] Flo95:
Thers's no fixed case yet so they crack should come again.

Just leave it.

Mine has it too and it isn't that annoying to be without it a while when it gets repaired.
[Xperia Arc General] Retrosid:
I just noticed I have a crack too, lol. My phone didn't have a single scratch and this came out of nowhere. Now, im waiting for the arc s to be on the market so I can buy white replacement plastics and transform my dark-blue arc to plain white ;-)
[Xperia Arc General] pawfyd:
Does anyone know what do they do in Poland about it? I wish they replaced my whole housing because it has some scratches on it plus that crack. My old K810i was sooo solid. :(
[Xperia Arc General] radheck:
in spain , the only thing that they (sony) do , is change you housing for another one ... again and again
[Xperia Arc General] radheck:
any news ????
[Xperia Arc General] Poker gypsy:
Yea some people have cracks in their arcs lol
[Xperia Arc General] radheck:
Yes but somebody has any new about the theme :mad::mad::mad::mad:
[Xperia Arc General] pawfyd:
I asked Sony Ericsson Poland if they already have the new stronger housings, in reply they said that they can apply the arc S housing but I would have to pay for that. So it seems that they still give the same ****ty piece of plastic under warranty.
[Xperia Arc General] Flo95:
How much would that cost?
[Xperia Arc General] squalldua:
i'm one of those lucky persons, i don't have any cracks at all.

my arc has fallen (accidently ofcourse, duh) 2-3 times, the only thing i notice is the tiny mini bump in the uper left corner, so tiny nobody notice about it :p
[Xperia Arc General] Poker gypsy:
It goes to show you that dropping it doesn't cause the cracks
[Xperia Arc General] squalldua:
well, maybe 2-3 times is not enough to crack it :D

i don't think heat is the couse, my arc gets worm all the time when i play hd games.

so maybe some of you is not as lucky as i am, and gets cracked arcs from the factory.. or maybe shipment ?
[Xperia Arc General] oXunknownXo:
By the way, the crack is not only located at the top of the housing(plastic) but also shows a scratch in the metal plate:
[Xperia Arc General] oXunknownXo:
I made a poll at HTCMANIA forums about this:

8 people with a black/blue ARC with the crack at the same spot

19 people with a black/blue ARC without the crack

5 people with a silver ARC without the crack

It seems that it's not 100% sure that all of us will have this and that the silver ARC doesn't suffer it at all.
[Xperia Arc General] l3ush:
Other...

I have sent an Email to Sony Ericsson :mad:
[Xperia Arc General] dubist:
i wrote to se service they told me that i must send to him my phone and they would check the damage

So PEOPLE LET US SEND MUCH MORE MAILS !!
[Xperia Arc General] IntMD:
Ive got the cracks too
[Xperia Arc General] Nirak:
2 silver ones around the house, no cracks.

(Sorry guys/gals, I only put this up here to confirm silver housing probably doesn't suffer, not to annoy anyone).

@oXunknownXo

I would ask my money back referring to this topic.
[Xperia Arc General] abhisheak.bansal:
are these cracks a real problem? :(

i am going to buy it tomorrow,so should i go for it?
[Xperia Arc General] Step666:
Not in their current form but it's impossible to say if they'll get worse.
[Xperia Arc General] abhisheak.bansal:
i cant resist the urge to buy it.............
[Xperia Arc General] elnitrox:
its been 2 months taking care of my arc..

in our place its hot when i go to work like your sweating eventhough your just walking,, but still 100% sexy no cracks at all.. (midnight blue arc)
[Xperia Arc General] uiqjirka:
2 months,no cracks,mignight-blue
[Xperia Arc General] radheck:
me neither!!! 5 WEEK :D
[Xperia Arc General] oXunknownXo:
I got called by the Tech Service who fixed my ARC and they asked me if i still had the housing and if so, if i could send it to them so SE can have a look at it.
[Xperia Arc General] jeremyjames:
Got the crak too :(
[Xperia Arc General] mcjeffreys:
Me too. Now what should I do! Take it back or put up with it!
[Xperia Arc General] kistigun:
i've email SE yesterday about the cracks and i've just got a response. They want to investigate my phone and they are going to swap it for a new one :D
[Xperia Arc General] x9745:
My set found crack too!
[Xperia Arc General] dubist:
you will get a new one ?

In which Country do you live ?

Here in Germany they says that he would only check the Phone and so on
[Xperia Arc General] sajjad4joy:
My Phone has the crack as shown in the earlier Photos. I'm from India.

Is it problem with the heating? I will call SE guys here but I doubt if they have any idea about this.
[Xperia Arc General] abhisheak.bansal:
keep us/me updated
[Xperia Arc General] beeroscar:
I sent my arc for repair for the crack. The phone kept also rebooting when set on a hard surface. They replaced the housing and the lcd. Took about 3 weeks. The phone was also reset to "out of the box" settings...had to start all over again :(

Norway
[Xperia Arc General] radheck:
any answer ??? :mad::mad::mad:
[Xperia Arc General] vasigar:
hi my arc is just 3 months old. I also have the same crack issue in the front housing near the sensor. Will it be replaced without any cost in India. Mine is covered under warranty. Has anyone does this before in India?
[Xperia Arc General] Okluzhion:
I realized I'd rather have that one crack than many scratches on the screen, few above the screen and missing little chunks of plastic on both bottom edges :DD

Yes, all that from 3 falls from maybe half a meter height. :DD

The housing in general is so cheap that it cannot get any cheaper. It's a shame, because on the hardware side it's a quality device - got to 1.9Ghz and -100V undervolt, haven't tested it any further.

This phone is way too fragile IMHO. x)
[Xperia Arc General] alunboi:
I too now have these same cracks :(
[Xperia Arc General] :
This evening I went to a Sony Ericsson technical center and they told me that this kind of cracks were not covered by the garantee!

I tried to convinced the employee that SE do cover this kind of damages and well... He explained me that I had to call back SE, ask for a letter saying that they really cover the cracks on MY phone, then go back to the store with the letter and wait 15 days in order to get a formal response from another technical center.

So, the question is: should I stay with a broken phone or spend more than one month without my phone?

Somebody could give me the adress of an European Customer service (or something like that) o give me some information to get a letter from SE?

Thanks! (I have now two big cracks, and they get bigger and bigger
[Xperia Arc General] RazielSerafine:
As the cracks will come again on a new faceplate, keep your phone, they won't get worse.
[Xperia Arc General] :
Oh thanks :D

So it seems that SE didn't find any solution... I better subscribe to an insurance, drop my phone and get a new one.
[Xperia Arc General] cardic:
Hm, also got a crack in mine...over the sensor... :mad:
[Xperia Arc General] emperact:
I also had a crack over the sensor, and I sended it in. They fixed this of course, but on the papers I got with it back, I could see they also replaced ear speaker, power switch, net reciever, key flex and updated it 2.3.4. No new screen though, lol. It took 9 days till I got it again. It has now been a month, and haven't got a single crack yet. :)