yashsingh1/xdaforums huggingface dataset:
[Xperia Arc General] sennyqtek:
Your welcome.

I must be honest, I also checked out other models and I then only found one that would interest me if I could choose a new one. And it would be the Samsung Galaxy S II... In the future maybe the Sony Xperia S. But I would wait a few months and see if it would suffer from the same problems as the Arc (s) ...
[Xperia Arc General] ivanant:
Yeah I heard the same from a few friends.

Ok thanks!
[Xperia Arc General] kintama01:
Personally I was just thinking how sturdy the Arc s is. Doing 100m sprints listening to music last week, and my phone flew out of my pocket onto the concrete. not a scratch on it.

Maybe its just the sakura bright pink version :D
[Xperia Arc General] Okluzhion:
wow... you're lucky to have such a phone... my arc fell couple of times from not even half a meter height, and it got pretty damaged (damaged edges, scratches on the screen and above it)... and of course, the infamous crack, actually two of them - the standard one, not so visible, and one starting from top and curving to the proximity sensor, that one is pretty deep and much visible...
[Xperia Arc General] Flo95:
Today my Arc got 9 months old and it has these cracks now:

1. Above the sensor (big crack, posted a pic a few pages back)

2. Under the sensor

3. On the left side above the the back key

4. Small one on the right side above the menu key

5. Small one on the middle of the right side

Who can beat 5 cracks? :D

It was produced in the 12th week of 2011 (March), so it should be one of the first devices, but I bought it in June.

Also it has fine scratches everywhere, where it's painted on the front and on the battery door.

Taking it with me always in the pocket of my jeans. Nothing in the pocket other than the phone.

Camera lens has some little scratches, too.

Only scratch free thing is the display that's without the shutter proof thing since end of december.

Also the paint cracks of on the right side next to the display, but that's because I dropped twice. But the plastic is also black, so that's barely visable.

After all, I'd say build quality isn't the best.

Imagine that device used for 2 years...
[Xperia Arc General] Poker gypsy:
But it's sexy lol I love when people say that
[Xperia Arc General] kaatisu84:
i always wondered what this thread was about...now i know!

just found a small crack above the light sensor as described by the OP!
[Xperia Arc General] Okluzhion:
I was thinking of sending it to the service guys under excuse that I have one stuck pixel on my screen (I really do have it! but for a long time now XD) and see if they'll completely switch my phone. Those cracks (small and big ones), the fading color of the phone housing, scratched screen glass and missing chunks of plastic on the edges of the phone are not really a big deal (okay, they are, but I don't mind them all that much, people here are walking with completely cracked screens and act like nothing happened (iPhoes, ofc) but that one pixel annoys me, lol...

So all I need to do now is relock my bl and see what happens.

(damn, xda app on phone, deleted half of my post ~_~)
[Xperia Arc General] zed011:
Did anyone get their arc repair without receipt? I know my arc is not even 1 year old, manufacture date says 2011 week 46.
[Xperia Arc General] Marchello1:
Could it be related to the Heating problem? My arc does get rather warm up there when playing games for a while.
[Xperia Arc General] Okluzhion:
I'm pretty damn sure that's not what it causes it. Even if it did, it would still mean only one thing - the housing is a pure piece of trash.

Sent from my LT15i (Xperia arc) on KA ICSony
[Xperia Arc General] TheCrouchingTiger:
I just noticed mine slight hairline crack above sensor a few days ago :( not really bothered as its really small, but if its the start of something bigger not happy at all.....

DoomLord u the man love your kernal and krabappel2548 for his KA11 ice cream rom sorry couldn't post in main rom section as need 10 posts, lol im getting there :D keep up the good work. ;)
[Xperia Arc General] Flo95:
Some pics of the cracks my Arc has:

1. At the sensor:

2. Cracks on the right side:

3. Crack on the left side:
[Xperia Arc General] zed011:
I can see a line developing the inevitable, got a RMA # but they will examine it to determine whether it's covered :rolleyes:
[Xperia Arc General] rec71:
I've had my midnight blue Arc S since December (bought direct from Sony) and today I noticed a crack in the usual place. I've never dropped it. Luckily you'd have to look very, very hard to see the crack so I'm loathed to try and get it replaced (when the replacement will probably end up cracking anyway).

This will be my last Sony device though. Never again.
[Xperia Arc General] mando508:
I've joined the club today :mad:.
[Xperia Arc General] 8axter:
Same here. Though I remember dropping it once, it's not the reason! My Samsung Omnia HD fell like 40 times and nothing!
[Xperia Arc General] Poker gypsy:
Im with you on that one
[Xperia Arc General] am2222:
I think there is no way to fix this problem...why?

I found that if we change its housing it will cracks again

so what can we do?

Does SE has any answer for this?
[Xperia Arc General] marvvv:
No cracks on mine yet (I've dropped it a few times also! I own my Arc since November), I guess it's only a matter of time =[
[Xperia Arc General] squalldua:
i think we can conclude that 99% of us posting in this topic has a crack near the sensor. and the others has crack on other parts (left-right-etc).

someone should told SE/Sony about this. it's just a shame that such a powerful smartphone got labeled cheap casing, becouse it cracks ~_~
[Xperia Arc General] zed011:
I think the issue is known but there's really no permanent solution other than replacing the cover when it cracks again. Anyone trying to get their arc fixed should just mention that the issue is widely discussed on their own sony mobile forums if they don't believe you
[Xperia Arc General] Flo95:
Sony should make carbon housings :D

Would look quite nice and shouldn't crack imo
[Xperia Arc General] Z!GZA!G:
sAME PROBLEM HERE
[Xperia Arc General] zed011:
Call Sony Ericsson if you still have warranty. They don't ask for receipt, they only verify the manufacturing date underneath your battery. Mine said 11W46, so quite recent I'd say. I am going to send it for repairs soon, the repair is in Ontario
[Xperia Arc General] asderth8000:
I have read and ignore this post but now I really CAN'T!

when I bought my LT18i the day Steve Jobs died I did'nt have any crack on my LT18i, but now when I take a look I sawwhat it looks like a line above my sensor and viola...crack :mad:

maybe it from taking on and off of my rubber case:mad:
[Xperia Arc General] Flo95:
Found another crack :(

Now over the status LED.

Makes 10 cracks in total now
[Xperia Arc General] Retrosid:
I have one scratch on the back plastic

A crack on the light sensor

Another a bit left from the light sensor

So I'm going to change my housing to a brand new white one, hopefully it won't crack again
[Xperia Arc General] Poker gypsy:
Here's a true story Chevrolet trucks from 1973 to about 1980 all had a rust problem! No one knew why? But later they found out that it was a bad batch of primer! Can sony have a bad batch of plastic?
[Xperia Arc General] Muurahainen:
No cracks on my silver arc.

I have had phone about six months now and even dropped it whew times.

Are there differences between frame color and cracks?
[Xperia Arc General] Flo95:
Yeah, blue ones crack much more often than silver ones
[Xperia Arc General] rampraven:
Hi all you guys this problem had been fixed by Sony changing the front chasis with a new material

Here is a link from xperia blog which gives u more detail about this....

http://www.xperiablog.net/2012/03/27/getting-the-xperia-arc-crack-fixed-our-story/
[Xperia Arc General] zed011:
It has already been shown that even white housing cracks as some have posted their white arc s cracked.

I don't think so. It may only seem that way because black is far more common than silver and white combined.

It doesn't really look any different to be honest and he never posted any comparison photos of before and after of the housing material so it's most likely a guess on his part than a fair comparison. I have another arc and I will check the appearance of the material when one comes back from repair.
[Xperia Arc General] DemonicHawk:
That article doesn't say anything about the replacement having a new material...
[Xperia Arc General] TheHaso:
As you, git no cracks on my silver

From my sexy LT15i
[Xperia Arc General] zed011:
Got mine fixed. I sent it on the 5th, got it back today on the 12th so exactly one week. They reflashed my firmware back to stock so I have to set everything up again.
[Xperia Arc General] diggedy:
Ive had mine just under 13 months now. Does anyone know if they honour the warranty outside of the 12 month period?
[Xperia Arc General] rustynuts34:
Mine is currently in repair in the UK, i was worried i had gone over the 12 month warranty period by a week, but when i phoned the chap told me that the phones have a 2 year warranty and not too worry. Its due back from repair today according to the service centre. :)
[Xperia Arc General] lawgone:
My Arc is rooted and bootloader unlocked, can I still use my warranty to fix my phone's crack?
[Xperia Arc General] rustynuts34:
Mine was sent back rooted and bootloader unlocked and apparently it is fixed and coming home today so i guess it doesn't matter, but cant be sure. I imagine the service centre's aren't too worried as they are there to change the housing which they will get paid for.
[Xperia Arc General] lawgone:
That's interesting. By the way, isn't it bootloader unlocking was legalized by Sony? Perhaps the reason why they accept yours?
[Xperia Arc General] Hanzo.Hasashi:
It's a "hardware" issue, which has nothing to do with software so it doesn't matter if the phone is unlocked, rooted,even bricked.

Send from beneath my cloak of magic
[Xperia Arc General] lawgone:
We are discussing the warranty limitations regardless of the hardware or software claims. It just so happen that I want to use the warranty to fix the crack on my phone which has unlocked bootloader.
[Xperia Arc General] Hanzo.Hasashi:
Yes,and I am telling you that it doesn't matter if you have unlocked bootloader or not.Warranty is warranty.You have an issue which is widely spread and known.That issue hasn't been caused by you, neither through external influences of yours on the phone, nor through tweaking with the software.

Send from beneath my cloak of magic
[Xperia Arc General] Okluzhion:
Has anyone here sent their arc in Croatia? I don't want to argue with those guys for hours for nothing...

Sent from my LT15i (Xperia arc) on KA ICSony
[Xperia Arc General] lawgone:
Alright thanks for the clarification.

Here in our country, other phone manufacturers will easily ignore the warranty claims once they found out that the phone was once rooted. I'm not sure with Sony/Sony Ericsson, so I guess I have to try.
[Xperia Arc General] ghekua:
Lol i can see there are obvious 6 cracks on my Arc S housing...

1 on top, 1 at the bottom, 2 left 2 right parallel to each other...

My phone has been protected by a very high quality cover, never drop before...@@
[Xperia Arc General] rustynuts34:
After six hard days of waiting my arc has been returned with no cracks. Shall keep you posted on if it lasts.:)
[Xperia Arc General] Poker gypsy:
Hear is a update had my arc over one year the cracks get worse, the one by the back button will develop another crack and a pice of it will fall exposing the screen! Be very careful one tap and it will crack! And I have many cracks, it's like the plastic becoming brittle
[Xperia Arc General] mo786wp:
Hi guys same issue with the arc in south africa, contacted service provider and they say it is mis-use and it wont be covered.:mad:
[Xperia Arc General] rustynuts34:
Have u tried contacting Sony directly as the warranty is with the phone not the service provider.
[Xperia Arc General] radheck:
I have three xperia arc, two of them have split again and the third, who do not have one, has now been 3 changes. It's a shame.

Thats are the last SE I will buy , me and my company. I swear

---------- Post added at 08:45 AM ---------- Previous post was at 08:44 AM ----------

Sony Mobile

Dear Jeric Ryan,

Thank you for contacting Sony Xperia Support. We understand that you are using Sony Xperia Arc S. We value the importance of your concern and we are here to assist you.

In response to your query we would like to inform you that Sony warranty does not cover any failure due to normal wear and tear or due to misuse, including but not limited to use other than the normal and customary manner, in accordance to Sony instructions for use and maintenance of the product. Nor thus this warranty cover failure due to accident, software or hardware modification or adjustment, acts of God or damage resulting from liquid.

Please contact us again if we could be of further assistance and also visit our website at www.sonymobile.com

Kind Regards,

Samantha Gutierrez

Sony Xperia Support

Are they not aware of this issue until now?
[Xperia Arc General] Okluzhion:
Are you not aware of the fact all that foc fixing is very pricey for them? :) They're trying to avoid all the things that could possibly cost them some extra money. The reason why our arcs crack is that they tried to save some money on cheaper material, because they were already deep in debts. So it's not that they are not aware of the problem. It's completely the opposite - they are very aware of it, they just don't want to have any more money loss. It's all about the money.

Sent from my cracked Xperia arc
[Xperia Arc General] ^eLipS#:
Sent from my cracked Xperia arc - WIN! :D
[Xperia Arc General] Flo95:
Ok, so I want to sell my Arc now and sent it for repair.

On the web site pf the service center the say it's not under warranty?

Wtf?

How the hell can I sell an Arc with ~10 cracks for a good price then?

I'm really pissed off w-support.com and Sony.

Glad to have left...
[Xperia Arc General] Ahmed93:
no cracks

but the left side is getting kinda rough

(blue)
[Xperia Arc General] Madfysh:
If I remember correctly, haven't they fixed it once for you, under warranty?
[Xperia Arc General] Marcell96:
So i guess i am the only one with no scratches or crack on my xperia arc s?

I even dropped it on the hard stone of the Colloseum from 1,5 meter :p
[Xperia Arc General] Poker gypsy:
We was talking about the arc not the s and I don't think every handset has the problem
[Xperia Arc General] iridaki:
My Arc S has this problem, it is white and it looks soooo bad. :(

You can see here, in my G+ post with the colorful title "Why do bad things happen to good people???"

and by "good people" I mean obsessively-and-compulsively-taking-care-of-their-phones kind of people... :D
[Xperia Arc General] Marcell96:
Hmmm :rolleyes:

Lol :D
[Xperia Arc General] zolaisugly:
That's me, I take great care of my phone.

have sent it back already for repair tho they have sent me new phone and it has happened again,i would send it in again but if I get a new phone then I will need to pay to get sim unlocked, which I don't really wasn't to do.

So will stick with the tiny crack by the sensor
[Xperia Arc General] chandoliasnikos:
I own my Arc S for about 6 months now and it has no cracks so far, hoping not to gain any, at least not until I buy a new phone and hand this to my wife! :D :D
[Xperia Arc General] iridaki:
I don't think it is worth the trouble either, since it is almost certain it will happen again.

I have come to believe that the slim and unique design of the Arc is causing all the issues.

My digitiser is unglued on the top left corner, probably due to the heat of the processor that ultimately dissolved the glue.

There must be too little to no space between the hardware components so chances are an Arc can easily be torn to pieces by itself, even with careful usage! :D

I love the design but I think it has failed in practicality.

I can only hope that Hayabusa will be tougher...
[Xperia Arc General] Okluzhion:
It's just bad build quality, nothing else. Like I stated before I dropped my phone a few times, sometimes not even from 20 centimeters height, and it got damaged pretty badly. Not to mention that the "scratch resistant" screen glass is not scratch resistant at all. I have scratches all over and I don't even know where I got them. The story or arc (s) is a very sad one. Awesome design, good hardware, but - simply HORRIBLE build quality.

Sent from my cracked Xperia arc
[Xperia Arc General] Poker gypsy:
Just remember that the cracks by the back key will have another and then a small chip will fall out exposing the glass then one wrong move! Hello cracked screen! It happened to my wife
[Xperia Arc General] Ninolina:
I have my ARC S White for about 7-8 months now. I don't have crack around sensor or else. I just dropped it 2 times and a it get very tiny little damaged the right down corner but that's it. No other scratches or cracks. I do use screen protector and a Gelaskins on my ARC S but I never used any other case. Even that shiny metal on sides is like new and don't have any even little scratch on that place. I really love my ARC S and I am very satisfied with it and I am sorry to hear that lots of you have this problems. :-(
[Xperia Arc General] RAGman7:
Today I become „happy” owner of ARC S with 2 cracks in obvious place one above and one under sensor, the one down is barely visible – used special clock repairing magnifying glass, but it will be just a matter of time when it will be seen… I have dark blue ARC S…

I read this tread before and was congratulating myself that my ARC is fine… but this time is over… I still have more than 1.4 year of guarantee so I don’t have to hurry right now with exchanging of the frame but for sure when thinking for example of selling would need to do something about it as the value would drop dramatically.

I think the reason it cracks is simple lack of enough testing before mass marketing. Seems like they were in a hurry to make broadly available and testing was very poorly made + poor technical design of this part of the frame. Of course they will never admit it… the saddest thing is that it cracks “by itself” with time without any real intervention of the owner… I keep it nice and clean in protective rubber case, never carry in tight jeans etc…

Sony official statement is – it doesn’t influence the working of the phone so it is Ok – but if you still insist we will fix it for free… can you imagine Ferrari makers telling their customers sorry that the bumper cracks after driving 15.000 km – it still runs fine so what the fuss about?

Good thing is I have 2 companies to choose from which will freely ship the phone there and back and fix it for free… about a week of time for the whole procedure… will see…
[Xperia Arc General] ^eLipS#:
After 4 months of using my white Arc S, I got 2 cracks! :mad: Every day I hate Sony more and more: crappy plastic, laggy updates... If this continues, I will not sell my Arc S, but destroy it with sledgehammer! :mad:

My next device is definitely some SAMSUNG or Apple phone.
[Xperia Arc General] Okluzhion:
Haha, Samsung or Apple? Haha, sorry, that made me laugh.

Sent from my cracked Xperia arc
[Xperia Arc General] OverLo4d:
:eek: iPhone is the noob's phone:eek:
[Xperia Arc General] ^eLipS#:
I know, but they are at least high quality products. My friends who use iPhone never had any complain or problem. Same thing with my friends who use SAMSUNG phones. I have few friends with Xperia devices, and ALL of them had/have some problem with their phones. I loved my Arc S but now I'm very, very disappointed in Sony. I spend my entire savings on a phone that is falling apart.
[Xperia Arc General] RAGman7:
Although I’m not a fan of Apple – one thing I must agree with is the quality of their products… I worked for a friend who is a total fan of apple and in his office we had 4 big macs, 7 mac notebooks, mini mac, not counting iPhones and other countless apple gadgets – all of them top quality we never had any problems with the equipment… we call him and his wife – “church of the white cables” for fan, as they only use apple products.

Anyways – I got ARC S cause I needed phone at that time and had rather exact amount of funds (you know I have family, rent, bills to pay and in my case money doesn’t grow in my backyard three…) so I choose the ARC S but now I’m wondering if I could add more and get Samsung S2 instead…

I and my family we always had SE phones as they were ALWAYS problem-free… even till now some of my kids still use C510, K800i and they never brake nor crack… I wanted to get a long time for my wife some smartphone but she refuses continually and still uses her old T700 which runs smooth as butter already for years (and she needs to charge it only every 3-4 days), so we always were confident that SE has top quality phones till now…

Hardware-wise ARC runs perfect for me – just flashed it with ICS 4.0.4 rooted then re-flashed it with JJ ROM and I’m very happy with it… the other day installed MAX PAYNE it could run super-fast and smooth, lag-free… so the phone is very capable BUT the case, plastic etc. are poorly made sad to say…

One guy on one of the forums even joked that SONY forgot to include few rubber bands in the set so user could after few months of use strap the ARC from falling apart… ha :D
[Xperia Arc General] Okluzhion:
Hm, I wouldn't agree that Apple is better, and Samsung is just an iPhone with Android inside. I know that iCrap users always have to carry their chargers with them because the battery life is more than just poor. And what about those exploding devices of Apple's? I just lol on that. Sony Ericsson might have been crap in the sense of build quality, but I can't say the same for Sony. I have Sony Walkman nwz x 1050, and it's a great device. It was slammed on the concrete grounding with great force, it was sometimes treated badly, but it has only taken a very minor damage. Also, I've heard iPhones freeze regularly and are not as good as you may think.

And about Samsung. Well... if you're aiming for dual/quad cores... prepare to charge your phone 5 times a day, lol.

I'd rather go for an HTC. Even Desire HD would be good. Older model, but it's still very good. And not at all battery hungry (with modified ROM/kernel).

Just my opinion.

Sent from my cracked Xperia arc
[Xperia Arc General] RAGman7:
Maybe I’m wrong but I have an impression that since the ARCs were the last phones under SE logo and the Sony was taking over maybe they just simply hurry to release it as the last phones under this name… I don’t know, fact remains that the quality of the frame is lame…

Coming back to Apple… yea they have their share of the problems too… but for me personally the finish of the product is great, nothing squeaks, bends, cracks with normal use they use good quality materials… that’s big +…

I heard of story (trying to recall it from memory) when Steve Jobs were carrying prototype of his iPhone in the pocket and in one of the meetings he took it out throw it on the table and told they guys in charge they needed to change the material as there are scratches on the phone… he told them that people are carrying their phones in the pockets with other stuff in it like maybe keys and the phone needs to withstand that usage…

I wonder if SE engineers even attempted such a tests with ARCs… I’m not raving about how apple is great etc… but I’m thinking that in case of ARC SE just missed the mark with tests and they didn’t pay close attention to obvious weak spots of the phone…
[Xperia Arc General] OverLo4d:
i think only the white ARCs have the cracks, because i have never seen a black ARC with cracks. but i might be completely wrong:)