yashsingh1/xdaforums huggingface dataset:
[Xperia Arc General] elnitrox:
just had a thought..what if it doesn't cover the warranty?how much will pay for the replacement?what if will have same issue again after 3 months of usage?
[Xperia Arc General] radheck:
Yes is covert by warranty , see facebook :D
[Xperia Arc General] ST4YSTR0NG:
Still no crack on mine, had my Arc since May.
[Xperia Arc General] ARC X12:
I had reported my problem with the crack on housing to SE Philippines and they think that mine happened thru " excessive force " which caused the crack. I already told them that i handle my phone with extreme care and told them that it has never been dropped or mishandled. In fact, there is no dent or scratch on my unit. It doesnt have any cosmetic imperfection aside from the crack. But they seem to want to elude responsibility to fix it and tell me that it happened due to excessive force. Really stupid of them.
[Xperia Arc General] Nimche:
so they have sent you phone back? or still under review. I wish you could report them.
[Xperia Arc General] ARC X12:
When i reported to them the problem, i did it thru email. I also attached 5 very clear pictures of the crack ( the same ones i posted here ). They evaluated it and said that its not covered under warranty because it was done thru excessive force. I reasoned out that i take care of my phone extremely well and in fact you could not see any dents or scratches or any kinds of imperfections on the housing aside from the crack itself. But the main problem here in the Philippines is that law here is not that strict unlike in the US, other asian countries or Europe.

I do not know where to complain this to. Or which Sony Ericsson has higher authority than Sony Ericsson here in the Philippines so that i could send my complaint to.
[Xperia Arc General] ARC X12:
To all Sony Ericsson Arc owners here who reside in the PHILIPPINES or who are planning to buy here. If you have the phone or are planning to get one, expect to spend on repair when you have or will have the crack problem because SE here will always look for alibis or any kind of stupid justification to evade liability in fixing the phone.
[Xperia Arc General] elnitrox:
@ ARC X12

how much they told you about the repair?
[Xperia Arc General] mhyke13ph:
I am planning to buy one, i live here in Baguio, Philippines.

The crack you said was possibly caused by the phone itself when it heats up, specially when browsing, or even charging, so my question is, if this heating issue continues and makes the ARC's body case to become brittle, then i am thinking that the crack will not be only in the sensor/earpiece, and it will affect the entire body of the ARC :confused:
[Xperia Arc General] ARC X12:
They could not give me a quote since they do not have the parts available. I told them that i will just buy the housing elsewhere and have them install it. They agreed.
[Xperia Arc General] ARC X12:
I also suspect that the heat causes the crack but it only happens near the sensor because its only there that the heat is generated.
[Xperia Arc General] dubist:
i have send my xperia arc here in a service center near Berlin.

Today the Phone arrived at the Service center i hope that my Phone will arrive at the end of this week oder beginning next week .
[Xperia Arc General] Nimche:
around a month ago when I contact SE USA, they told me for repair there is a flat fee of $185.

I am not sure what that includes but my question from them was about the cracked case and $185 is the answer they gave me.
[Xperia Arc General] xperia arc:
Arc crackes and UK repair center

Hi guys;

I'm really upset from UK service center. they have sent me back my phone today (after 10 days of waiting) and guess what? They have sent it back with the SAME condition!!!!! they did nothing at all apart from factory reset (I don't even know why they turn it on). I called them an hour ago and the man on the phone didnt know what happened?!!!! told me they well call me back!!!
[Xperia Arc General] Nimche:
Didn't you send it in with a letter explaining what needs to be changed and what you are expecting?Didn't you file a repair on the phone and then send it in?
[Xperia Arc General] Beready:
I also got a crack on the light sensor.

Honestly I love the look of this phone but it looks so fragile if you ask me with that cheap plastic so it doesnt suprise me it doesnt need much to crack on weak spots.

I think I will send it back to the shop and let it look at it. Gonna ask them if they will do for free if not I will take it back and sell it and go for another phone with dual core now !
[Xperia Arc General] mps83:
well, me and my brother who both have the same crack in our phones (which were purchased at the same time with phones4u) took them back to phones4u, and they contacted Sony Ericsson in the UK who claim they are unaware of the fault and also unaware that they have extended the warranty so that the cracks are covered as part of it. Sony Ericsson are saying that it is probably a problem with the batch (due to both our phones having similar, almost identical IMEI numbers. This is absolute nonsense. So basically S.E UK want us to send our phones away to be looked at so they can identify any possible fault.

Phones4u are saying they are not responsible for the fault, and cannot recognise it until Sony Ericsson also admit it is a problem. We told Sony Ericsson about the extended warranty (that they claim to have put into operation but they are denying all responsibility and say that they are still unaware of a widespread problem. Phones4u dont do a phone loan policy and as i dont have a spare, i would have to be without a phone for 2 weeks! and if i dont sent it off to S.E then i have to send it off to phones4u which could take 28 days!!

Absolutely disgusted, i can safely say i will NEVER be buying a sony ericsson phone ever again!
[Xperia Arc General] xperia arc:
I explained the problem on the e- mail I sent to them initially..then they sent me an e-mail how they are sorry about it blabla...and how to send it them..

Anyway they called me back today and asked me to send it back for repair ..
[Xperia Arc General] Jasand:
This is the same I had with my X1 nothing but getting the device back in poor condition.

Get an email address, send them pictures and the link to SE stating they will cover this in The warranty. I contacted Vodadumb who credited my account with £50 so I could buy a cheap handset while mine was in for repair. Even after this they lost it after sending it back to an old address of mine.

Just keep calm on the phone, explain your situation and don't take no for an answer they can do anything for you if you can find a rep who will. Send them all the details from the forum and from SE to prove your point but stay with them don't back down and don't get off the phone until you get something.

Email SE directly and then copy that email or print it and show it to the store for proof.
[Xperia Arc General] diggedy:
If I hadnt read this thread I wouldnt have noticed but ive got the crack above the sensor too.....

I didnt notice it before and to be honest unless it gets worse im just going to leave it but im annoyed that it will devalue the phone when I come to sell it on one day
[Xperia Arc General] ARC X12:
Good news for me! SE Philippines has finally approved to change my front cover under warranty. This is the message they sent to me:

Dear Mr. Tan,

Thank you for contacting Sony Ericsson on the World Wide Web.

Regarding your Ticket ID 90773444, Please be informed that Sony Ericsson Philippines approved to replace the Front Cover. We have requested Fely of SE Cebu to forward your unit to SE Electrical Facility in Manila.

We apologize for the inconvenience.

Best regards,

Brian

Sony Ericsson Contact Center Philippines
[Xperia Arc General] mhyke13ph:
thats a good news indeed, but same material? i hope they have a new batch of front covers without that problem

aluminum front cover? anyone :D
[Xperia Arc General] george232:
As long as they don't change anything in production, exchanging is worthless. Can they change something like this on the fly? Exchanging on warranty over and over again might be cheaper than this.
[Xperia Arc General] elnitrox:
will they void the warranty if they know that arc that you are sending is rooted?

or this is based only in the hardware issue?
[Xperia Arc General] dubist:
I send my cracked arc the 11.7 to the service center and today i get my phone and get the FOC replaced.
[Xperia Arc General] Poker gypsy:
I heard somewhere that rooting will not void warranty, but if you remove bootlegger it will
[Xperia Arc General] shvyue:
Just a quick update I got the same crack. Contacted the SE customer service and got phone posted back to UK repair centre (might be kent by freepost). A week later phone came back, IMEI changed so should be a replaced one. Bootloader unlocked and rooted before repair. Now it's locked again due to the replacing.

In warrenty no extra charge at all
[Xperia Arc General] oXunknownXo:
Some news over here in Spain:

-SE confirms the problem and they are repairing it under warranty.

-At the moment they can only replace that piece, but being the same it means that it will happen again. Mine has the crack again, but right now it is small, they told me to send it back if it gets bigger

-SonyEricsson is studying the hardware to find a solution for this problem and a new and stronger front housing should be coming out. No date about when.
[Xperia Arc General] ARC X12:
Does this mean that this is your second time already to have the crack on the housing?
[Xperia Arc General] oXunknownXo:
Yes, it is. At the moment it looks like a small scratch only visible under direct light, the other one was a big white line visible in any condition.

As soon as it gets bigger or the new front cover is delivered i'll replace it again.
[Xperia Arc General] Poker gypsy:
Well the only good thing about that is here in sweden if you fix your phone 3 times within 3 years they will give your money back or replace it with a new phone
[Xperia Arc General] soldiers33:
I bought my phone second hand from ebay, would it still be covered by warranty? I have just had the same crack appear but currently its very small and faint.
[Xperia Arc General] Poker gypsy:
It should be, since it's a factory defect
[Xperia Arc General] ARC X12:
Good news. SE Philippines sent me an email that they would replace me a new unit instead of replacing only the front housing :)
[Xperia Arc General] soldiers33:
I hope they do the same with me. Ill have to wait and see until next month though since im going abroad.
[Xperia Arc General] zeroSIXzero:
I'm getting a new tomorrow. After just 1 week. Nice.

BUT, how long until the new one brakes?!?!????
[Xperia Arc General] Flo95:
Mine if fine since 1 month and soon one week (5 weeks) and it looks totally normal. Now sights of a crack that comes up. I'm always taking it with me in the pocket of my jeans.

I wish you luck to get a "good" one, too.

Mine is from 11W12
[Xperia Arc General] cytokine:
I personally would not be too bothered with tiny cracks unless they developed into something bigger.
[Xperia Arc General] BenF1:
I had the problem on my old arc, thought it must have been me. I have a new one now (lost my first! :( ) hopefully it doesnt happen to mine!
[Xperia Arc General] marcindpol:
Sad to lose anything, did you have your arc insured?, or you had to pay the full price for the new one?
[Xperia Arc General] Ratatox:
Firstly - I'm new to forum and I'm a noob :)

I haven't laugh so much for a long time as I did while watching the noob video :D Brilliant!

Anyway - I'm planning to order my Xperia Arc tomorrow so it'l be delivered on Tuesday. Can anyone from the UK tell me is the crack covered by the warranty? (I know it says so on SE facebook but have anyone actually exchanged it with no probs?). And also, as I'm buying the phone from an online store should I expect signed warranty sheet provided with it or sth?

If - by any chance - my new Arc develop the crack, what do I need to send to SE to claim FOC service?

Hope that makes sense :)
[Xperia Arc General] ARC X12:
Just got my Xperia Arc from SE Philippines. They sent me a new unit with a different serial number. Hope that the crack does not happen again :)
[Xperia Arc General] elnitrox:
@ARC X12

so they did not fix your unit they replace it...

what if after 2-3months it will happen again have ask them that question?
[Xperia Arc General] ARC X12:
Yep they replaced me a new unit. They would still replace it as long as its within the warranty period. Anyway, it would be their loss. Its just a hassle waiting for a week without the phone.
[Xperia Arc General] woosey:
Another one in the netherlands...

Hey guy, here another one in the Netherlands,

Are there people out there with the crack on the side?

Ps. my phone is going to be repaired under warranty..
[Xperia Arc General] george232:
My god, that plastic is crap. I'd pay good money for a nice third party metal front.
[Xperia Arc General] Step666:
At which point you'd probably have reception issues :rolleyes:
[Xperia Arc General] Flo95:
It's almost invisible but the crack is developing on my Arc :(

It's only visible in a special viewing angel atm.
[Xperia Arc General] Zedd.:
My Arc (Midnight Blue) has a tiny hairline crack above the sensor (and to think that it was only mine :) ).

I called up SE customer service and they told me that the cracking of the case was a well known and documented problem, and since this does not affect the hardware or software performance of the device, it will not be repaired under warranty and neither is a phone replacement possible.

Sucks.
[Xperia Arc General] Jasand:
Well email them the link with SE stating it will be repaired under warranty.
[Xperia Arc General] dyjin:
man, Mine started to show.

Called sony and they didn't wanted to do nothing about it :(

Mine bought from Rogers. Ima go see them see if they can do anything bout it
[Xperia Arc General] :
Same here, I've noticed two cracks on my "French" Xperia Arc...
[Xperia Arc General] Super Chimp:
Its taken longer than with some of you but my Arc has developed this crack as well. So far only the one but in the usual place. It's easily noticeable as well.

As well as some other issues I have been having with it I think this is the final straw as to whether I change my Arc for another device. Has anyone else dumped their Arc because of this and other issues?
[Xperia Arc General] rustynuts34:
I have one on top of the sensor and a small one below they are only hairline cracks, has this actually caused any problems to anyone or is it purely cosmetic.
[Xperia Arc General] :
The phone works very well but the cracks can get worse and it's disgusting when you take care of your phone.
[Xperia Arc General] Super Chimp:
The crack in mine is more than hairline, I can get my fingernail into the edge of it.
[Xperia Arc General] :
Djin, je viens d'envoyer un mail à Sony Ericsson. Espérons que ça passe en garantie avant que le téléphone ne tombe en morceaux. C'est pas normal d'avoir deux fissures dans le téléphone après deux mois d'utilisation normale... :mad: Sinon bonjour aux québecois!
[Xperia Arc General] Poker gypsy:
so far its been cosmetic
[Xperia Arc General] dyjin:
haha :P ouai. je vais essayer de faire la même chose. ;)

I love Sony ericsson..but man this is really unfair =(
[Xperia Arc General] rustynuts34:
Ok thanks mate :-) I shall live with it then im not really losing any sleep over it yet
[Xperia Arc General] SKenduser:
Hi everyone,

I've been following post from this forum for awhile now and I'm about to buy an Arc here in Belgium...

But they only can deliver "black" ones by next week, the other colors (silver and blue) are out of stock. (for 2 months now)

I've searched Google and it seems black ones are special edition made for Orange?

But the shop keeper says the ones they are selling are unbranded.

So I was wondering if the black ones also will develop the cracks in time? :confused:

Thanks!

(maybe can add black ones in the vote?) :o
[Xperia Arc General] george232:
The only difference between the black and midnight blue Arcs should be the back cover - the front is glossy black anyway, if my eyes don't fool me.
[Xperia Arc General] SKenduser:
Oh I see I see... :)
[Xperia Arc General] Evil_Sephiroth:
add to this post..probably black cover is a little bit fragile?

My ARC drop from 1.5 meters a lot of time..fall during motorbile run.

No crack visible...(only various scratch on chrome part)

I'm really sorry my little arc ;_;

BTW i have ARC from over 3 month
[Xperia Arc General] sennyqtek:
I also have the crack since yesterday... It gives me a dilemma.. Do I send it back or not?

It is a very expensive phone ( imo) and one may expect top notch quality for that price. Also I fear the crack will become bigger... It's not very noticeable now (unless when you know it's there.)

What holds me back a bit to send it back under warranty is the time that I will have to miss my phone. I really love my arc and I don't want to miss it for 1 second :) though I also want it to be in top condition...

I send SE an email with some questions and I think I will base my decision on their response...

Did anyone with the crack see it become bigger over time?
[Xperia Arc General] nöt:
Is it hard to change the front? I ordered a Full housing from ebay.
[Xperia Arc General] Poker gypsy:
Yes they do get bigger
[Xperia Arc General] Ricke77:
I spoke with SE Callcenter in Sweden yesterday and they said that they didn´t know about these cracks in the housing. They wanted me to send in the phone so they could see if it was a quarantee job or a service job.

I wonder why they tell people different stories... Some have been told that they know about it and will get it replaced without any costs. The one I spoke with certainly didn´t say that...

I can get a new housing for 20 euro so the question is:

Is it hard to change it yourself??
[Xperia Arc General] Lasse3040:
Also had the crack in my Arc. Got it repaired here in Denmark at no cost.
[Xperia Arc General] HomAsus:
I have two Arc's and one have crack. It is a little but a think it will bigest
[Xperia Arc General] :
I sent a mail to Sony Ericsson and they just said me that the cracks don't affect the performances of the phone... I'll have to pay to fix it and the cracks are getting bigger. Any help?
[Xperia Arc General] HomAsus:
I'm called in Xperia Support in Ukraine, and they said me, that I can replace the panel under warranty:D
[Xperia Arc General] george232:
...and have the same problem again in a few months.
[Xperia Arc General] rescares:
Does anyone know if the problem has been fixed in newer manufactered Arcs?

MIne is from 11W26.
[Xperia Arc General] Super Chimp:
Has anyone found that after a little while the main crack develops secondary cracks from it, as mine certainly has?
[Xperia Arc General] Poker gypsy:
I have one just underneath the big one just to the right
[Xperia Arc General] Super Chimp:
I have a second smaller crack coming out of the main one on the left of it. I was surprised at how quickly that it developed a secondary crack, doesn't exactly bode well.
[Xperia Arc General] radheck:
It is shameful that Sony, it seems to more than one who has sent the mobile to repair it with glue and have returned with the lens dirty. Repeating first and last time, I have 3 ARC and 3 with the **** slit. I will send the SONY repair center to see what I say.
[Xperia Arc General] Poker gypsy:
It's definitely a problem I have one, my wife, and sister inlaw!
[Xperia Arc General] matteh80:
I also got the crack, but I have dropped my phone a couple of times so I don't really know if it is because of that... :/
[Xperia Arc General] Poker gypsy:
No it's not I never dropped my phone
[Xperia Arc General] dajumper:
i tink it is because the on/off button! i used now exteded controls to schutdown screen! hope that helps, we mus look what the problems are why this is happents!!
[Xperia Arc General] Poker gypsy:
Nope not that I was using off on app since I got the phone, it's a heat issues or a weld because someone open the phone and the metal had a crack also
[Xperia Arc General] Adarzannh:
Does anyone know if this happens the Xperia Play? If it doesnt i might swap my arc for a play...
[Xperia Arc General] radheck:
I send many mail to sony , and i never have a answer :mad:
[Xperia Arc General] Okluzhion:
So far no cracks on my Arc (bought it here in Croatia), though I've had it for only 27 days (wow, though it feels like I've had it for months O.o ). In some countries this is under warranty, though they give you the same thing that will probably get the cracks too. :/
[Xperia Arc General] sennyqtek:
I've contacted SE Belgium through facebook and they told me the crack is in fact a crack in the paint and doesn't affect the phone's safety...

Mine has also been sent for repair... still waiting though. Hope it's fixed permanently..
[Xperia Arc General] reptile64:
LoL.. that's new, every country's department has a different opinion! in the paint.. pfff

It's clearly the plastic cause it's made of crap!!!
[Xperia Arc General] Captainblade:
had my arc two days and noticed a crack but as its only small and doesn't affect performance I'm not to bothered unless it grows
[Xperia Arc General] SKenduser:
Omg only 2 days and already a crack noticed? :confused:

Which color btw?
[Xperia Arc General] Poker gypsy:
I hope you don't have the problem, keep your fingers crossed
[Xperia Arc General] Poker gypsy:
Did they fix it for free?
[Xperia Arc General] radheck:
Yes , in spain , of course:p
[Xperia Arc General] The_Newtype:
No issues with my Play, and it has even been dropped on a marble floor. Phone seems pretty solid thus far, and I've had it about two months now.
[Xperia Arc General] radheck:
I spoke with technical support SPAIN STELLA and they have no evidence that Sony is considering the resolution to the problem of housing, all they doing , in order of sony , is the replace the front cover for another of the same series.

STELLA me know if they send a new cover with another piece number, but let that sony is screwing but well, thankfully that STELLA is a good technical support because if we we had to trust in SONY ..... .
[Xperia Arc General] george232:
Thanks for that information! Pretty weak reaction from Sony...
[Xperia Arc General] radheck:
we complain all in this: http://talk.sonyericsson.com/thread/17700?tstart=0 post and make more power!!
[Xperia Arc General] sennyqtek:
Didn't receive my phone back yet so can't be sure but according to their facebook site it should be covered under waranty

Did ask them two times if the crack would return ( once on fb and once through mail) but they didn't respond to that question....
[Xperia Arc General] Super Chimp:
Is this issue only effecting the Arc or has there been reports for the Neo & Play?
[Xperia Arc General] radheck:
Only affect to arc:(:(:(
[Xperia Arc General] Ambroos:
In Belgium your phone is repaired by Dynafix, so don't count on it getting repaired for free. But still, know your rights. In Belgium you have the right to DEMAND a free and instant replacement during the first 6 months after the purchase, unless they seller can prove you caused the problem by abusing your phone.

So, if it's not repaired, you can actually demand them to give you a new phone. Ask them if they have one in stock before you tell them you have every right to get a new phone.

And get a receipt. Your 2-year warranty period RESTARTS when you get a new device.

(warranty in Belgium is pretty awesome, shame nobody knows it)
[Xperia Arc General] radheck:
I repeat: we must join us! we complain about everything in this post: http://talk.sonyericsson.com/thread/17700?tstart=0 Force and more!

Let us unite against Sony-ericsson
[Xperia Arc General] SKenduser:
Ohhh, I know you have 2 years warranty... the rest I did not know... Thx :D
[Xperia Arc General] radheck:
More and more http://www.esato.com/board/viewtopic.php?topic=199950&start=3345
[Xperia Arc General] george232:
How on earth can there be marks on the metal frame? If this will happen with every Arc sooner or later and SE won't do anything about it, they will have pissed off every customer that bought their flagship device. Not very smart.
[Xperia Arc General] radheck:
Im totally agree with you