yashsingh1/xdaforums huggingface dataset:
[Xperia Arc General] SireJoe:
Really? Hopefully mine does not develop this, I don't need anymore issues with my phone! :P
[Xperia Arc General] tiborprogmed:
both of my ARCs have this annoying break on the top..... QUALITY PHONE.....yeah...
[Xperia Arc General] forzanerazzurri:
Dont you think the crack may come from having to press such a stiff power button all the time? The housing seems so bloody cheap that by pressing the power button on top which is awkward, small and stiff that you feel as though the phone is going to snap in half. I bet that constant stress is causing the cracks.
[Xperia Arc General] sennyqtek:
I don't think that's the reason... I almost never use it and my Arc still developped the crack. I received a new phone after sending it back. It took 1 month. Very long time! I'm also very carefull with my phone but still...
[Xperia Arc General] adiktz:
Hi...!!! I have the same problem...!!! I have been calling the customer care for a month now...!!! Yesterday they said its not covered under warranty so i'll have to pay...!!! I m still trying...!!!! If i get this done, will let you know...!!! Meanwhile if you find a solution to this, would you please inform me...???
[Xperia Arc General] frothe3:
I have mine in a plastic rubber case. Dropped mine several times, nothing has happened yet. Looks ALMOST new!
[Xperia Arc General] m2kk:
My phone was in service for the 0% battery and when i got it back they had fixed the crack. I didn't even mention it to them. Seems like they check for this when they get a phone in.
[Xperia Arc General] MikLSP:
I've had my Arc for exactly 6 weeks as of today and it has just developed this tiny crack, just like everyone else who has it.

I'm quite unhappy with this as I am extra careful with my phones and haven't dropped it. It's clearly a manufacturing flaw seeing as the exact same thing is happening to so many people!
[Xperia Arc General] radheck:
So what do you feel or think about your new housing its feel stronger than the old ?? thanks so much for your comment
[Xperia Arc General] m2kk:
I can't really say that I see any difference. I didn't even notice it at first.
[Xperia Arc General] batman_112:
Well after 3 months, the crack started to appear on my midnight blue arc! :mad:
[Xperia Arc General] radheck:
any body , who has changed his housing , has a new crack now ? or is still new ?
[Xperia Arc General] Flo95:
Some/most users get the crack back, one reason why I don't send mine to repair.
[Xperia Arc General] jjm34:
As long as the phone itself is working fine, I don't think sending it in to get the case changed is worth the time without the phone. The case you get back will probably just crack again later.

Even with a revised case, my X1 got the infamous X1 crack over two years ago (and a few others later). I'm still using it today and it's working flawlessly, I just stopped caring about the cracks (but I'm one who cares much more about function than about looks).

The X1 was manufactured by HTC though, so it's not just a SE thing :p
[Xperia Arc General] sennyqtek:
I sent it for repair and got a brand new arc because repair took too long. Almost 3months now and no crack yet. On the first arc i got it after 2 months. I remain hopeful. :-) I do care about the crack, not only for the looks but because it costs a lot. I should be able to expect quality for that price. I must say I now use a hard case. Maybe it cracked because of the pressure when I put it my pocket... There's less pressure on my phone now. The hard case absorbs part of it, I think... That's my view at least. :-)
[Xperia Arc General] dubist:
i get the same crack after about 3 month again.

Now Sony Ericsson Germany told me that they will build on the new front cover with bettere quality .
[Xperia Arc General] hardlock888:
Have mine for over 6 months now, No cracks whatsoever as of the moment... Thanks God!

Protect mine with a Capdase Silicone Case & keep it in a leather case which I wear on my belt, when not in use. Never placed it on my pockets.

Misty Silver Arc here.
[Xperia Arc General] rec71:
I was thinking about getting an Xperia Arc S but this thread is putting me off. Any Arc S owners suffering from cracks?
[Xperia Arc General] squalldua:
so far :

midnight blue Arc with cracks 49.20%

misty silver Arc with cracks 3.51%

No cracks 47.28%

boy i'm lucky. purchased my arc 27'th june (over 4 months now), still not a single crack, typicaly near the sensor... just a tiny bump on the upper left corner, couse i acidently dropped it 2-3 times :p

for those who have cracks on their arc, when did you guys started notice it ?

since the day you purchased it? or after sometime ?

did you guys check it when you purchased it ?
[Xperia Arc General] mhyke13ph:
I purchased my Xperia Arc Misty Silver last August, until now no cracks visible in the sensor and/or beside the back button.

and right now my Arc is protect with ZAGG IShield, if ever cracks appears on the sensor, that area is covered by the shield, so no dirt or water will enter.
[Xperia Arc General] Poker gypsy:
My midnight Blue started about 2 months after I got it
[Xperia Arc General] sennyqtek:
I noticed it after 2 months... I started checking it since I read it on the forum. Sure there was no crack when I bought it since I couldn't find a crack first time I checked it
[Xperia Arc General] radheck:
if you want to change the housing .... http://obs.kg/view/3ta#.TrWHUhXpV9c.google
[Xperia Arc General] Poker gypsy:
Why not have Sony do it?
[Xperia Arc General] dubist:
i have this crack for the third time on my housing.

Now i will change Phone and go to the ARC S .

Anyone know if the ARC S have the same problem ?
[Xperia Arc General] somevietguy:
Will rogers replace or fix my arc? Has anyone been successful with rogers replacing thier arc? The crack is getting more noticable
[Xperia Arc General] Flo95:
It'll crack again, so just leave it untill se fixed the issue ;)

My crack is "done". Doesn't grow anymore and after sometime it dosn't bother anymore.
[Xperia Arc General] dubist:
i sold my Arc and want to buy the ARC S

does the ARC S have the same housing cracks ?

Sony Ericsson told me that the ARC S have other Material and this problem is not on the ARC S :confused:
[Xperia Arc General] Johan-SonyXperiaSupport:
If you have this crack and would like the front cover replaced you should contact your local support team for more info. Now days a improved front cover is being used.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

The Arc S doesn't have the house cracking problem.
[Xperia Arc General] Flo95:
Awesome.

Is it sure that it won't crack again?
[Xperia Arc General] Johan-SonyXperiaSupport:
Well, if you drop the phone it could of course crack. :) But Arc S doesn't crack by itself.
[Xperia Arc General] Flo95:
Of course.

I never drop my phone, at least I managed to not do it with my Arc and X10 ^^

When I have time I might go to a service point and ask if they have the fixed cases already and then I might give it to service when I have holidays...

Btw, do you know if we can have the white arc s case applied to our "old" Arc for free?
[Xperia Arc General] Johan-SonyXperiaSupport:
Don't know, I think that you would have to check that with your local support team.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
[Xperia Arc General] Flo95:
Vodafone Germany (nearest Service Point) said it isn't covered by warranty, they would send it in, but I'd have to pay for the repair or I get it back unrepaired...

He said I should contact SE directly and sent it away myself, but I'd like to get it repaired in a shop directly so I walk out with a fixed Arc the same day or the day after and not have to wait 1-2 weeks.

Seems like my Arc won't get the new case and will have the crack forever.

Well, better than a replacement with a CPU that can'5 handle much undervolt and overclock (at least -100mV and 1.4GHz, didn't go further, that's a good daily setting imo)
[Xperia Arc General] huggons:
First ARC purchased May 2011 and this will now be my 4th, yes 4th ARC in a 6 month period. Sony still sticking to their story that this issue only affects a small minority of handsets from a certain batch. One may ask if this were true, why do they keep replacing with a known faulty batch!!!
[Xperia Arc General] radheck:
so they didn´t fixed yet !!! they are a mess :mad::mad::mad::mad:
[Xperia Arc General] huggons:
New replacement due tomorrow, wonder if this too will be from a faulty batch. Only time will tell, mind you must be million to 1 to have 4 ARC handsets from said faulty batch!, right SE!!

Number 5, 6, 7, guess that must be billion to 1!!

Lets see.
[Xperia Arc General] cryalot:
my arc also got same crack on the light sensor.. but i think this one not a big deal.. so long my arc still b able to working as usual. hehe..
[Xperia Arc General] zeroSIXzero:
Should I send it back or not? The crack is now a real CRACK going all the way through the plastic. Hm.

But I'm not sure I care anymore. But why should I give SE this for free? I bought the Arc because I thought it was beautiful (on the pictures).
[Xperia Arc General] batman_112:
I'm having the same dilemma!
[Xperia Arc General] rustynuts34:
Me too, but the crack is widening :-( think I may have to bite the bullet and get my little beauty fixed. Who or how do you contact se in the UK about it?
[Xperia Arc General] Okluzhion:
Lol, now my device developed the cracks as well. But I don't care cos my phone's already full of much more visible and deeper scratches and such. That crack is like really nothing. XD My dad said this phone is garbage and that it costs 5 times less than I paid for it ($700). Lol, so true. I hope now that Sony owns Ericsson the things will get better. I own Sony Walkman nwz-x1050 and my friend smashed it on the concrete. When I picked it up to see the damage, I think it had one very minor scratch. If the same happened to this thing... the only thing I would be able to do is pick up the smashed parts and toss them into the garbage. Haha........ how sad.
[Xperia Arc General] rambo21es:
My 2nd Arc and again with cracks :'(
[Xperia Arc General] Hanzo.Hasashi:
It's because of the Arc's Shape! Keeps the phone under tention..as a result it is much easier to get cracks! simple physics
[Xperia Arc General] Sogat:
If I replace the Midnight blue housing with a White housing (from arc s)... will there still be a crack?
[Xperia Arc General] Poker gypsy:
But why would the metal part under the plastic have the crack also?
[Xperia Arc General] Kriomag:
my friend had arc for about 6months and it cracked, he got it fixed in SE service but after only a month it cracked again even worse... i will not take them to mess up with my phone just to get another crack... i will wait until i want to sell my arc and then get it fixed...
[Xperia Arc General] Hanzo.Hasashi:
As if metal couldn't crack ;-)
[Xperia Arc General] alsaqr:
ive had my Arc since it was first released in may

its the japanese version and no cracks anywhere (both on silver and pink )
[Xperia Arc General] kamalaggi:
I sent my arc off a couple of days ago for repair to SE UK. Hopefully they will fix it under warranty.
[Xperia Arc General] bisun:
Detected two cracks on my Arc today. One above the light sensor and another one just left of the display's lower left corner. Bought the Arc in July and until now I thought I was lucky to not have any crack yet.

I immediately called the support center of Digitec AG in Switzerland. They confirmed that it is a "known issue" that will be handled within the warranty. So I'll send it in tomorrow and hope for it to return before Xmas! Until then I'll go back to my good old G900, quite worn out but without cracks..
[Xperia Arc General] Poker gypsy:
As if the weld part did! And if you never saw metal crack you need to get out more
[Xperia Arc General] Poker gypsy:
duu
[Xperia Arc General] kamalaggi:
It's been 5 days since I sent my phone off to SBE in the UK for repair. I haven't heard anything back. Should I be worried???. Their tracker on the website doesn't seem to we working.
[Xperia Arc General] kamalaggi:
Just an update.

My warranty claim has been accepted and is currently being repaired.
[Xperia Arc General] kamalaggi:
I got my Arc back today.; They also repalced the screen.

Could the cracks be related to the screen???

Also the housing looks like it's made out of different material.
[Xperia Arc General] Flo95:
What do you mean with different material?

Could you describe it, if it's possible?
[Xperia Arc General] kamalaggi:
Plastic is kind of harder and the colour is slightly different.
[Xperia Arc General] Flo95:
Ok, I hope the color isn't ugly now :D

I hope they have the new case at the Isomedia shop I plan to bring it to after christmas or new year.
[Xperia Arc General] forzanerazzurri:
Finally got the hairline crack above the sensor on my Blue Arc. Its about 2 months old. Always kept in a case, never dropped. Very difficult to see the crack in normal lighting but i expect it will get worse.
[Xperia Arc General] DemonicHawk:
I discovered the crack on my arc above the sensor :mad:, sounds like a widespread issue on the Arc.. this thread should be pinned to raise more awareness of the issue. As it's been said, it's not very noticeable unless you're up close or in just the right lighting environment. Will have to contact SE about this and find another phone to use in the meantime :(.

Just a FYI, I bought my phone just a week or two after release and only recently discovered it. I clean my phone quite often so it probably wasn't too long before I discovered it that it appeared. For those that don't have anything yet, keep a close eye!
[Xperia Arc General] Timbits93:
Got my dad the arc back in April.

Only today have i noticed it has developed a hairline crack at the light sensor area.

Probably going to just get the unit replaced from Rogers within a month or two.
[Xperia Arc General] DemonicHawk:
Can you do that? I bought mine from Rogers as well (around the same time too) but I thought SE is the one that has to do the repairs and everything since you're claiming it from SE.
[Xperia Arc General] Flo95:
Sony Ericsson are you kidding?!

No local repair anymore (in Germany)!

Do you call that service?

Really pissed atm

There are brands with better hardware and you make your service worse?

Good step to lose customers!

And this comes from a fanboy!

EDIT:

Just made a pic for the article on se-nse.com, so I post it here, too :)

Uploaded with ImageShack.us
[Xperia Arc General] DemonicHawk:
I just read the article and it made me wonder, has anyone had this issue on a repaired arc? Or is it just speculating that since it's been discovered on some arc s devices, it was not fixed?

For all we know, it could just be the early batches of the arc s which are affected... (hopefully)
[Xperia Arc General] oXunknownXo:
Yes, me.

I think i was one of the few who noticed this at the beginning. Mine got fixed(front case replaced), then two months later it got the crack again and got fixed again. Today...it is starting to show a hairline once again ;)
[Xperia Arc General] DemonicHawk:
That is depressing to hear.. but what is the warranty policy on devices that have been repaired?

I'm still thinking of sending it in, just so I can say that they didn't not fix it, instead of waiting for my warranty to expire and hope they fix it for everyone.
[Xperia Arc General] Flo95:
The device is ~8 months on the market and has 24 months warranty so you have a lot of time left ;)
[Xperia Arc General] DemonicHawk:
I was almost certain it was only 1 year warranty.. where do you see that it's 24 months?
[Xperia Arc General] Okluzhion:
I have Arc with unlocked bootloader. It's got damaged edges and scratches on the screen glass and housing cos it fell couple of times. Plus I have these cracks getting bigger. I'm interesting whether I'll be able to get it fixed under warranty. I'm also interested if anyone has their arc with cracks for longer period of time and if the cracks got real big.
[Xperia Arc General] iridaki:
In Europe at least, all electronical devices must have 24 months warranty from the manufacturer.

iR¡D@k!* via Tapatalk
[Xperia Arc General] kamalaggi:
I believe unlocking the bootloader voids the warranty.
[Xperia Arc General] Flo95:
@ Demonic:

Here in Europe it's like that

Don't know how it's over there in Canada.

@ all:

Some sent their devices with unlocked bl + custom ROM in and got a new cover.

Crack won't get really big. I posted a pic of my ~4 months old crack a few days ago
[Xperia Arc General] iridaki:
It's a gray area at best.

Even at the SE unlock bootloader site, it states that it

MAY

void your warranty.

That's because damages due to factory hardware failure (like dead pixels, loose USB port etc etc etc) are not affected by the bootloader unlock or root.

Now if you somehow damage internal parts of the phone due to bad flashing, that's when you're totally out of warranty, obviously. ;)
[Xperia Arc General] kamalaggi:
Here in the UK when you send your phone for repair they always reflash before sending back.
[Xperia Arc General] DemonicHawk:
Dang it! You lucky Europeans! :p
[Xperia Arc General] radheck:
@SonyEricssonES 2 Month later I have the same crack as before sending to fix in november. #ArcCracks we want a final solution. -- Radheck1 (@Radheck1)
[Xperia Arc General] coolgids:
i use Arc from April '10 dropped so many times

no housecracking issue here
[Xperia Arc General] chompiz:
Unlocked Bootloader shouldnt void the warranty for the crack.

It would only void the warranty due to SW issues. HW issues that has nothing to do with the bootloader being unlocked should be ok.
[Xperia Arc General] Sagi1970:
I have those cracks in the housing to. Don't think it will get worse because it is there already a few months (for as far as I know, so maybe longer).
[Xperia Arc General] SASMareSRB:
Luckily, that didn't happen to me, but I heard they are likely to break around the sensors, really hope you have valid warranty

Sent from my Xperia Arc S.
[Xperia Arc General] devil28:
heh!that's a funny life, isn't it?

just advertise enough to get peaople fooled to buy your piece of crap and then leave them to beg and cry and die! ~> this is SONY's unwritten policy!

i got mine 6 month ago

and just today! i found that ****ty crack!

i voted for "no crack" happily in this topic a few months ago

i've well-kept my phone

it hasn't fall off my hands even once!

so i donno from where this crack has come into existence!!!

anyway,my question is not for the matter of the warranty

hey guys,plz tell me is this crack is gonna proceed?or it will remain as little and hardly noticeable as it's now?!

can i stop it from growing?

thanks! plz answer me asap...i feel so worried :-(
[Xperia Arc General] DemonicHawk:
Can we get this thread pinned or something? This is clearly some issue with SE's manufacturing issues and from what I understand they don't have an actual fix for this (since people who have had this issue on previously repaired devices).

We need to bring more attention to this since there's only going to be more and more people with this issue as time passes. (Some possibly have it and don't even know!)
[Xperia Arc General] rustynuts34:
@devil28 I have had the crack in mine for at least six months and it hasn't changed a bit. Can't be doing with losing my phone, to much hassle for something that hasn't grown. Can't say whats happening with other people's though.
[Xperia Arc General] radheck:
I am going to send 3 ARC with crack to support in spain , one of those was fixed in october and now has the crack again, so i hope that sony put me the famous reinforced housing or my company will not buy a sony phone forever.
[Xperia Arc General] radheck:
Any in belgium to answer ?

SonyEricsson Belgium @SonyEricssonBE

Cerrar

@radheck1 Our customer here never complained but we'll do everything to help if such a problem comes to us.

Ocultar conversación

10:58 am - 20 ene 12 vía HootSuite · Detalles
[Xperia Arc General] batman_112:
Can someone please confirm if Sony has fixed this defect or will it just reappear again if I send it for repair?
[Xperia Arc General] Flo95:
They confirmed it's fixed sinde the Arc S, but as you can see it cracks, too.

So I'd say it isn't fixed.
[Xperia Arc General] sennyqtek:
I now have the crack on my Arc for the second time. Brought my Arc in for repair (again having to defend myself and explain I did not drop it and that it's a manufactural flaw) and for the second time I have to miss it. Really hoping for a new material for the housing ( which should be available according to the forum of Sony Ericsson).
[Xperia Arc General] andry1234:
My Arc cracked too without dropping or something like this. Anyway I`m still totally happy with my ARC :)
[Xperia Arc General] Poker gypsy:
I think it makes my arc even more sexy if you didn't know I was being sarcastic
[Xperia Arc General] Qualith:
Mine has this fake war scar too.
[Xperia Arc General] Flo95:
Mine got a little crack on the left site a bit above the back button now, too.

Xperia Crack...
[Xperia Arc General] Soheil_rf:
I have it too :D
[Xperia Arc General] sennyqtek:
I got my arc back repaired. No one could tell me if the new housing was used though...
[Xperia Arc General] Kee Leong:
arc s, white, no crack after 1 month of gentle use.. I have always been a fan of SE, and had a P1i and G900 previously, and since we're in the topic of cracks, heck, my G900 had a crack on the side! Moved from UIQ to Android on the HTC Desire (not HD), and now the arc s. Back in love with SE, but this crack issue is a disappointment.
[Xperia Arc General] migsguerra:
@kee leong

Absoulutely right ! even though i like the midnight blue i prefer Silver cause of elegant design:D
[Xperia Arc General] MarcosEdu:
I´m so sad :(

I just found a crack in my arc, a vertical one above the proximity sensor.

I don´t remember dropping it ...
[Xperia Arc General] ivanant:
hi all-now since there is no more SE and only Sony will they repair my cracked housing under warranty?
[Xperia Arc General] sennyqtek:
Yes they should.. I got an email saying the warranty and support remains..
[Xperia Arc General] Boudin:
My arc s does not have crack so far. I wonder if this "flaw" is not due to the proximity of power button. As this button is quite small, I have the tendancy to apply pressure on the housing and the power button.
[Xperia Arc General] ivanant:
Thanks man. Did they mention anything about a "reinforced" housing?
[Xperia Arc General] sennyqtek:
No, they didn't, sadly. I asked sony ( ericsson) several times but they always ignore my question :-) I also would like to know as i had to send it in for repair 2 times already.. But this was the last time. I don't want to miss it anymore so I bought myself a Gelaskin so I hope not to see it anymore.

I installed an app so I hardly need to use the on/off button but it didn't help me. Also bought a hard case to put less pressure on the phone but still developped the crack.. Don't know what to think about it anymore. Never dropped it as well, while I know someone with a Neo who dropped it 3 times.. Not a scratch.
[Xperia Arc General] Excelsior82:
Hi guys,

Got an Xperia Arc since October 2011, I just noticed the crack on the housing today. I think it appeared about one month ago, because before that, I bought another rubber case for it and I didn't noticed the crack at this moment

My phone may have fell one or two times, but was always protected by a case (either the SE official case at the beginning, which was a piece of cra...ck, or a rubber one I bought recently).

Although I'm still in the warranty period, I don't think I'll ask for repair as it seems to be a very common problem, and however is not a very big deal.
[Xperia Arc General] ivanant:
Thanks sennyqtek. Maybe I'll just send it in before my 1 year comes up in April. Then try to sell it off (or trade in) for another model or brand altogether since SE don't seem to care for their customer's obvious and widespread complains.

Any good replacement you would recommend?