yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] Rippley05:
Looks good. I need to find some pretty close up pix of how it fits on the phone tho.. since that's the only issue I have with the otterbox.
[HTC EVO 3D] Alanmw86:
I'm experiencing the same thing, its pissing me off, IDK why they didn't make it so you had to stretch the rubber over the phone, its too big for the phone...

would have been okay if the black plastic piece went over the top and crimped it in place, but as we all know, there isn't any there :p
[HTC EVO 3D] siraloz:
Since you guys mentioned it, now I see it too.

A lot of dust/lint collected in just one day it seems as I found out after taking the cover off to see if I could readjust the silicone to make it fit better. No go!

I think I am gonna return this!

Does any one know if Case-mate Tough Case is as pretty as this Otter Commuter baby?
[HTC EVO 3D] minieod:
check the couple posts under his link...i posted up pics and an additional review

http://xdaforums.com/showpost.php?p=15097277&postcount=11

i put them both on at the store

i LOVED the 4g commuter case...its gross on the evo3d

i am a case perfectionist.....ive gone through like 10 on the 4g ... the case-mate takes the cake for the 3d... no doubt about it
[HTC EVO 3D] .:[K]!nG_D:.:
Ya I had the same issue with my otterbox impact case, I shot them an email and the replacement was at my house in 3 business days it fits perfectly! They will not hesitate to ship you a replacement great customer service!

sent from my rEvOluT¡oN¡zEd hTC 3DvO ¦]
[HTC EVO 3D] lmbebo:
Is there a good alternative to the otterbox defender case?

I like the protection the case provides, even with the bulk. But its getting on my nerves that I can't use Q and P keys without really adjusting my grip on the phone and using my other hand.

I used the defender on my old iphone 4 and it provided me with great protection. Dropped the phone way to many times. Also need the holster since my work attire doesn't have pockets.
[HTC EVO 3D] yankele:
Yeah I bought my commuter on Friday when I got my 3VO and didn't really pay attention to it but its really bad! I just called the sprint store and they said I could go and return it, and I think I'm gonna get the defender... What do you guys think? Or should I get the kickstand one from BB?

Yeah yeah, its a shooter and I'm not afraid to use it...
[HTC EVO 3D] yankele:
So I went to the store and I was able to return it and then I got the defender which is a lot better and fits really well! I have to deal with the fact its kind of bulky but other than that I feel the phone is better protected with the new one!
[HTC EVO 3D] goldt:
Do you guys think those silicon pieces that you have to open and close to get to the ports will last long.
[HTC EVO 3D] minieod:
my evo 4g commuter bottom dust cover (that went over usb and hdmi ports) broke off within the first two weeks...it sucked

the rest all held up well (i think only the headphone cover)
[HTC EVO 3D] pzztgotbagz:
i think i can explain why it doesnt fit so well. If you look closely at the evo3d and i havent seen it in the review is that the evo3d has a slight curve at the top of the phone.
[HTC EVO 3D] siraloz:
You are right, but so does the silicone case! It just doesn't grip tight enough to stop dust and lint from entering the gap.
[HTC EVO 3D] focbuster78:
Can someone post some pics of the case not fitting? I want to see how bad the problem really is!
[HTC EVO 3D] Rippley05:
I already returned it. I tried 2 of them.... It wasn't a huge gap but it made using the power button a PITA. It was also a catch-all for lint and dirt in that gap
[HTC EVO 3D] #Winning#:
For those of you who have this issue with the Silicone not fitting tightly, I would highly recommend contacting OtterBox. I called them today and told them about my issue and in the matter of 5 minutes they ordered me a new Silicone skin free of charge.

The rep. also said that when issues are reported like this they try to pinpoint the issue to a possible bad batch or manufacture and may also decide rather or not the case needs to be redesigned to solve the issue. So the more people who report the issue, the better quality of a case that we will come out with in the end due to the fact of them knowing it is in fact a common issue.

Below is Contact Information for OtterBox:
[HTC EVO 3D] Vertig0:
I called Outterbox regarding this today and they're sending me a replacement silicone...
[HTC EVO 3D] Rippley05:
Nice, let's hope it fits.

I did send an email, but, I already returned my cases. If they put out a new batch then I'll buy one.
[HTC EVO 3D] tinybfk:
You could always get the seidio active or the platinum equivalent from best buy. That's what I got and it fits pretty much perfect and looks good to.
[HTC EVO 3D] fatboypup:
I called OB and they said they hadn't made any revisions but if I took pics they'd send me a new silicon so i ended up returning it
[HTC EVO 3D] mrazzino:
Thanks for the contact info. I sent them an email. Hopefully this is just a quality control issue and these replacement silicone layers will be better! If not, I would hope that they do a revision of their initial product and fix this issue. I agree - the more people that complain (and threaten to return your case!) the better!
[HTC EVO 3D] kingakuma:
Just Email Chris wood with this information and they will send you another one i emailed them in regards to my Defender and they shipped me out a new one free of charge

Thank You for contacting the Otters at Otterbox. We would be more than happy to help you in your needs.

This is a case that has not been released yet, just in case

Please confirm and provide all of the following information in this reply:

Type the following into the email body.

Full Name – First and Last only please

Physical Address (House #, Street name, City, State, Zip Code)

Phone Number (no dashes, symbols, ex. 5555555555)

Model of Phone

Otterbox case

-type

-color(s)

- Please include original concern

- Photos (1-3) of damage/defect to the item; include a piece of paper with your name and date hand written on it next to the damaged case/part(all in one photo).

***Please have one picture that clearly shows the Otterbox Logo on the case

*Warranty replacements must be case for case and color for color at this time, Our warranty is as follows

OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only. OtterBox cannot be held liable for damages to personal property due to misuse or improper care and maintenance of case and o-ring seals. OtterBox warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case.

Please feel free to email me if you have any otter questions.

How OTTERIFFIC are we?

Please click the link below to tell us about your experience

http://www.surveymonkey.com/s/OtterBoxCustomerService_SatisfactionSurvey

Have an Otterrific Day!

Chris Wood

Customer Service Representative

P: (888) 695-8820

F: (970) 493-1755

Chris.Wood@otterbox.com

OtterBox

209 S. Meldrum St

Fort Collins, Colorado 80521

http://www.OtterBox.com

We've Got Technology Covered

Be an OtterBox fan on Facebook: http://www.facebook.com/OtterBox

Follow OtterBox on Twitter: http://www.twitter.com/OtterBox

NOTICE OF CONFIDENTIALITY: The information contained in this e-mail, and in any attachment thereto, is confidential and may be privileged. It is intended only for the use of the individual(s) or entity named herein. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by telephone, fax, or e-mail and then delete this e-mail.

P Please consider the environment before printing this email
[HTC EVO 3D] mrazzino:
Yeah, I heard back almost instantly by email. This is what I got:

No insight as to what the issue is with the case, so hopefully new silicone layer will fix it. I'd send him an email (or just email the general customer service number) if you want to try this route.
[HTC EVO 3D] kingakuma:
It took a couple of days for me because i kept getting a mail subsystem error when trying to send them images i guess they can only except a couple pics at a time, i think the email file size was too big and their firewall or email system denied it.

but i got an email with a confirmation of shipping of the new device from china via fed ex this morning
[HTC EVO 3D] Alanmw86:
if there has been no revision's why bother contacting Otterbox? be happy or return it.

new silicon is going to be the same.
[HTC EVO 3D] Rippley05:
Oh I dunno... Maybe to make them aware that the problem is common so they DO make a revision .... Common sense IMO
[HTC EVO 3D] issafram:
The Commuter looks like a nice case for my phone. I wish it would fit nicely though. The Defender is just too bulky. Please let me know if they make a revision. I will buy it ASAP. Until then I have this NAKED phone :(
[HTC EVO 3D] #Winning#:
For those of you who have emailed OtterBox or are thinking of contacting them. I would HIGHLY recommend just calling them, I am getting what looks to be a whole new case shipped to me. They didn't ask for any pictures or anything, and the call was painless.
[HTC EVO 3D] awesomeindeed:
Same here, called them up and explained to them in detail where the case wasn't fitting (they wanted to know so they could track the issue) and they shipped me a whole new case for free and don't want the old one back.
[HTC EVO 3D] socal77:
Maybe this case should have it's own thread as there seem to be multiple on it. I basically had the same problem. See my post here: http://xdaforums.com/showpost.php?p=15193046&postcount=5
[HTC EVO 3D] TX2000:
I just called them and they are also sending me a new one
[HTC EVO 3D] st0921:
Has anyone received the replacement one? If so, could you please share if it's different from the original one purchased from the Sprint store?

Thanks.
[HTC EVO 3D] rrsweet:
I emailed them hope to hear back in the morning if not I'll call them.
[HTC EVO 3D] issafram:
So I went out and bought the Commuter case....

Besides the obvious pointed issue I had another...

With the case on, can any of you actually use the 2D-3D switch for the camera??? It is obviously visible, but there is no room to actually move it. Anyone else having this issue or am I failing in some other fashion?
[HTC EVO 3D] Rippley05:
I don't think I had that issue honestly.

I emailed Otterbox as well and they just straight shipped me one. Itold them I tried 2 and returned them both so I no longer own the case... they just asked for my shipping info and I just got delivery confirmation.

Wicked good customer service from otterbox.. but I'm afraid without any revisions, the issue will still be there.
[HTC EVO 3D] issafram:
I bought it from a local sprint store. You think when I communicate with otterbox, they need like a serial number or something? I have the box it came in.
[HTC EVO 3D] Rippley05:
I bought both of mine from a Sprint store.

I didn't give Otterbox any info.. in fact, when I emailed them I told them I was only interested in making this issue known so a revision can be made because I already returned the cases.. They just replied asking for my phone type, case type, and shipping info.

I highly doubt the one they send will be any better, but, for free as opposed to 35$ isn't bad.
[HTC EVO 3D] #Winning#:
When I called on the phone the rep for them said that they would send a replacement skin, didn't specify a whole new case. Looks like mine will be here Friday or Saturday so we shall see. I brought up the "looks to be a new case" because the invoice they emailed had the same info sku wise as the case on the site.
[HTC EVO 3D] mrazzino:
The switch is hard to move. I use my fingernail since the switch has a bit of texture on it. Honestly I hardly ever switch anyways (don't take a lot of pics/videos, and when I do they are usually in 3d) but I did notice that as well. Not a huge issue like I said since I don't move the switch a lot. If anything its good to know that it is well protected.
[HTC EVO 3D] brnail:
Add me to the list of people that OtterBox is sending a replacement to. I bought it at a Sprint store and OtterBox is sending me a replacement. I could not ask for better service. I hope this one is better, but they indicated that, if it was not, I should contact them again.
[HTC EVO 3D] #Winning#:
Received my replacement today, it does to seem to fit a little bit better. However the gap still seems to exist, seems when the plastic shell is installed it pushes the silicone together causing it to push up therefore causing the gap. Emailed them back so we shall see what happens.
[HTC EVO 3D] twincitiesjhawk:
How long did it take you to receive the replacement?

Let us know when you hear back with a response. Thanks.
[HTC EVO 3D] rrsweet:
Well I emailed last night by this afternoon my replacement order was placed. That could not have been any easier.

Twincities. I'm guessing your name is in reference to the band?
[HTC EVO 3D] #Winning#:
I called Monday night, and they said it could take 14 days at max. Got it in the mail this afternoon though.
[HTC EVO 3D] twincitiesjhawk:
nope, MN + Kansas Univ.
[HTC EVO 3D] rrsweet:
ah almost as good.
[HTC EVO 3D] issafram:
Called, Otterbox lady told me nobody else was having issues....i directed her to this thread on her computer.... They are now sending me a new case but will not guarantee that it will fit any better because a revision has not been made. But this thread will be shown to the Otterbox "technical" team ;)

Whatup Otterbox homies? Great customer service!
[HTC EVO 3D] guyandhisdog:
They told me mine might be defective. Sending a new one, no need to return this one (to them! Maybe back to Sprint store)

...adjusting to life without the trackball
[HTC EVO 3D] frank828:
i had been emailing back and forth with otterbox and was told that i should have something within 1-3 weeks. I just emailed back asking if there was going to be a redesign/revision. i'll let you guys know what i hear.
[HTC EVO 3D] frank828:
well i was told that there is no redesign/revision until they get a lot more replacements and data about an issue. :\

...quite disappointed that they feel it's ok to take 1-3 weeks to send out a replacement.

i had a much better experience with seidio in the past with my evo 4g.

i guess just another reason for me to return the 3D(and case) before my 30 days.
[HTC EVO 3D] #Winning#:
Just wanted to provide a little update and a bump to this thread as well.

I finally got around to taking several pictures detailing the defects of the case and sent them to the OtterBox rep I have been working with. I HIGHLY recommend if you have the case and have this issue that you get into contact with them as well. The more people who report this issue, the higher the chances that this issue will be fixed. This is the best case I have found so far for my needs, and I certainly would like to see a revision or fix.

OtterBox has excellent customer service so please don't think that contacting them will cause you a bunch of hassle.
[HTC EVO 3D] etienne97:
I have the commuter case, it seems to fit well. The only thing I notice is that is is raised around the headphone plug area which allows it to collect dust etc, is this what you guys are talking about? I want to make sure for when I call otterbox and notify them. Other than that I am extremely pleased with the case
[HTC EVO 3D] #Winning#:
Yeah, that is exactly what we are talking about. Not only does it collect dust, but it also makes pushing the power button rather difficult at times.
[HTC EVO 3D] Rippley05:
That's it. It also creates a small gap between the case and the top of the phone... In my line of work, all sorts of crap can get in that gap.
[HTC EVO 3D] Wingilot:
Went to the local Sprint store today and exchanged my old commuter for new one. No questions asked, just gave him the old case and receipt and got a new box. This one does seem to be a bit snugger, only time will tell if it loosens up again. Though I have a feeling it will.

Regardless, I was also exchanging my 3d for a new one due to a crazy hot battery and I was in and out of there in 5 minutes or less. This particular stores service is amazing compared to others I have been to. It's weird how some are hit and miss.
[HTC EVO 3D] #Winning#:
BUMP to this thread to help make this issue known to OtterBox! I am also considering starting my own thread so I can maintain the OP a little better to keep those of you Otter fans updated on fixing this whole issue.

Anyways, emailed OtterBox back last night and took several pictures of what the issue is exactly. I got an email back there shortly after with another order confirmation. So it seems as if they are just going to send another case in hopes that it will actually fit. I'm not convinced that this is a manufacture defect anymore but a botched design unfortunately. I will update this once I get the new case. As always like I have always stated in previous posts, if you are experiencing this issue please contact OtterBox so they realize this is not just an isolated issue.
[HTC EVO 3D] issafram:
They know this thread exists... When I mentioned how popular this issue was online, the representative got extremely interested and asked for instructions on how to get to this thread. So Otterbox sees this, because I directed them here. They are either working on a redesign or they think it isn't affecting enough of their business and they dont care...
[HTC EVO 3D] twincitiesjhawk:
I received my replacement from otterbox yesterday and noticed the gap is still there. I called up their CS to let them know and the rep said she hadn't heard of this issue and to email her pics of the problem so she can report it to the engineers and send out another replacement.

I plan on following these instructions but letting them know another replacement is not needed if revisions have not been made. I hope more people call them up to let them know so they can revise this case to fix it.
[HTC EVO 3D] Rippley05:
I also got the replacement from OtterBox today and the gap is still there. It's really unfortunate
[HTC EVO 3D] issafram:
Yes I also received my replacement the other day and its the same ****ing thing. Not surprised, just sorta irked. Probably one of the best cases for the EVO 3D, considering its size, and they just **** up with the dimensions.
[HTC EVO 3D] guyandhisdog:
Oh great... I have a replacement coming from the company as well. Any ideas how to get some cash for it? EBay? What, about $25 if anybody knows someone who wants a brand new Commuter never opened, let me know.

I've switched to bestbuy's Platinum (seido)-- its much much better. Thicker, tighter, better grip, same price as Sloppybox, I mean otterbox.

...nice upgrade from hero
[HTC EVO 3D] twincitiesjhawk:
I went the opposite direction. I returned the platinum case from BB and bought the otterbox based on texture and grip. I like how the otterbox feels in my hand compared to the platinum case but this gap is driving me nuts. Hopefully the HTC kickstand case will make an apperance soon in stores so I can ditch this "gap-box" case.
[HTC EVO 3D] Rippley05:
After a few days of using the case....the gap seems to get worse too
[HTC EVO 3D] issafram:
Family members just bought some EVO 3D phones. They went with the commuter case as well. Only problem is that I really messed up on installing the screen protector. It got extremely dirty and unusable. Is there any way to have Otterbox replace it for me?
[HTC EVO 3D] sandiegopaneraiguy:
I returned my commuter today and was told by the Sprint rep that they had a stack of them in the back that had been returned. I was actually pretty surprised to hear that us forum people were not the only ones this particular about our cases.

I picked up the Defender case, got it home and it too has a problem. Directly below the headphone jack the rubber outer case does not seal with the plastic inner case. It is "bubbled" and no amount of massaging it in to place is working.

Looks like its going back also.
[HTC EVO 3D] mcmikecruz1:
Just ask , they sent me one free the og evo
[HTC EVO 3D] Randy D:
got back from the sprint store literally an hour ago los angeles. Bought the commuter and it's perfect. After reading the posts I anal probed it and not one flaw. Maybe I got a new design. But it feels and looks great. The one for my 4g sucked. Never used it. Didn't want to go amazon. Took 2 weeks to get my stuff. Worth the extra $20 gouge to have it in hand and return if I needed to asap.
[HTC EVO 3D] mcmikecruz1:
I was hesitant to get one to after reading this thread so sprint let me try it on first , fits better that the commuter for my og evo no complaints
[HTC EVO 3D] twincitiesjhawk:
The CS rep I spoke to at otterbox asked for pictures and details regarding the gap issue on the case. I sent those over and they are sending me a replacement case for a 2nd time.

I really hope this case will be fixed but I have my doubts! I hope more and more people are calling about the issue so they can redesign the flaw on their next batch.
[HTC EVO 3D] mcmikecruz1:
Post pics here I'm curious to see as-well
[HTC EVO 3D] twincitiesjhawk:
Sorry if it turned out dark...

Notice the gap by the headphone jack on the top left as it doesnt sit flush on the phone. It's a lot worse when holding the phone in hand and a lot of dust collects inside.
[HTC EVO 3D] liljacques:
otterbox probs

i got mine the other day and it collects to much dust and some of the dust is getting to my screen thats why im getting a zagg shield and there is way to big of a gap at the top it takes me 3 tries to click the power button.
[HTC EVO 3D] jojotd1283:
i got mine 3 days ago and i dont like it because its lose on the top by the headphone jack and it collects dust easy on the back side since its loose fitting.
[HTC EVO 3D] nkawal:
Originally purchased at sprint store. After noticing this thread, i noticed i had the same issues. I called up otterbox and they sent me a replacement. Just received the replacement about 10 minutes ago. The new one from otterbox is a much tighter fit.
[HTC EVO 3D] twincitiesjhawk:
Now having this replacement for a few days, can you still say its a tighter fit and no gap?

I should be receiving my 2nd replacement sometime this week and hoping its gap-free.
[HTC EVO 3D] nkawal:
Not fully gap free but way better than the original. Only time will tell. I already ordered the HTC OEM Silicone skin anyway.
[HTC EVO 3D] Rippley05:
The gap gets worse everyday ... Now I have to push the phone to the top of the case just to be able to push the power button.... FAIL OtterBox

I just can't seem to find another decent case. The bestbuy ones that I guess are actually Seido look and feel horribly cheap
[HTC EVO 3D] jimecm:
same here, it like stretches little by little eveyday
[HTC EVO 3D] cor4twenty:
get the casemate tough, its awesome
[HTC EVO 3D] clutch_08:
Yeah get the casemate tough it great. I have it and no complaints

http://item.mobileweb.ebay.com/viewitem?itemId=330583721573&index=0&nav=SEARCH&nid=18985629108
[HTC EVO 3D] twincitiesjhawk:
Just received the 2nd replacement from otter and they got it right! The gap is not there anymore and the case fits snug.

Thank you otter. This case is perfect now.
[HTC EVO 3D] jj14:
When they replace the case, do you end up paying the shipping charges for it? (shipping from otterbox to you - or sending the bad one back to otterbox)?

Or do they ship you a prepaid label?

I'm trying to figure out whether to risk getting the case from amazon/ebay or pay $10 extra and get it from the local sprint store (get to try it on the phone at the sprint store)
[HTC EVO 3D] cor4twenty:
I received one from otterbox yesterday. I went through it, and I didn't find any gap at all and the power button was very responsive.