yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] krighton:
i called asus, told them i saw a note where they're waiting for my confirmation...they had no clue what that meant..said it could mean anything...i have to talk to a guy in europe/asia to find out what a guy in texas wants in regards to my transformer. How about just emailing me that you can't find the problem i listed in a page long letter..even though i pointed it out very clear and precise. Maybe i'll get it back someday, in pieces and COD most probably.
[Eee Pad Transformer General] Tubular:
Yup, the last part is likely since CheyenneDonna get hers back with a gouge on the back.

Regretting ever having sent it in. With Asus crazy-land, nothing is as it seems. You would think after having the first one returned the next one from a later batch would have better QC. Not the case. Then you would think sending a defective unit in would come back better than it was before. Not the case.

So next time I'll play by Asus crazy-land rules, instead of giving them my money I'll keep my money. :rolleyes:
[Eee Pad Transformer General] krighton:
i should have went with my first inclination, selling it on ebay at a huge loss.
[Eee Pad Transformer General] dazz87:
Product Received >[ Waiting-[WB1] Wait for Material/Spare Parts ] > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished

This is my status after two weeks (tablet in Texas).....:eek: I have 5 more steps..........wooot!!!!!!!! ASUS ROCKS...:cool:
[Eee Pad Transformer General] diecast17:
Mine also says Waiting-[WF4] Wait for Customer Confirmation-CID\OOW

WTF?????
[Eee Pad Transformer General] diecast17:
Ok I called Asus and now they are accusing me of damaging the tablet. I am so mad right now!
[Eee Pad Transformer General] b1ackplague:
I wish I had read this thread before sending my device in, stupid on my part. The only issue I had was that, if I turned brightness over 50%, the backlight would shut off and not come back on for anything.

Anyways, I subscribed to this thread. Ill let you guys know how the RMA process goes. My device arrived on Monday and I had a confirmation that the device was confirmed and keyed in on Thursday.

And the transformer that I rma'd is my second one after the first bricked by FOTA.

Where do you check the status? I've been working with an Asus rep via these forums.
[Eee Pad Transformer General] diecast17:
This is the link

http://am.eservice.asus.com/rmaweb/...user&id=886:6;8;366663GHI7896&lang_code=en-us
[Eee Pad Transformer General] grenademasta:
I sent in my keyboard dock to the Grapevine Texas repair facility. I took pictures of my dock before sending it in. They email me a picture with damage on my dock saying I have to pay $40 for parts and $65 for labor.......... Sounds like major fraud going on.

http://xdaforums.com/showthread.php?t=1255975
[Eee Pad Transformer General] SoCmodder:
Instead of editing my last post, I'll just post here with my results from the Grapevine, TX center. I got my tablet back a couple days ago and it is in mint condition. I could not be happier. I'm thinking they must have just one guy at the Grapevine center that is doing all of this damage. Attached are images that I took immediately after unboxing the tablet one I got it back from RMA.
[Eee Pad Transformer General] Tubular:
Are you serious? WTF! I mean how in the hell are you supposed to argue with them over this? I mean who do you talk to? The god damn call center in foreign land?

This **** steams me up. Bastards, I'm waiting for these ****ers to tell me I broke my device, just waiting.
[Eee Pad Transformer General] dazz87:
here you go alll you need is enter your rma #

http://am.eservice.asus.com/rmaweb/...user&id=886:6;8;366663GHI7896&lang_code=en-us
[Eee Pad Transformer General] deadman3000:
I can see a class action lawsuit a-coming. My TF is currently sitting at Brussels airport. I should have it back either Monday or Tuesday. It does not fill me with confidence reading these horror stories.
[Eee Pad Transformer General] Tubular:
If you've sent your TF to the Grapevine, TX facility you might feel a bit more comfortable reading this...

http://www.constructube.com/news/4411-Fast-and-clean.html

But note that there's no guarantee that the repair will take place in their clean rooms, it may occur in some other area of the facility. At least we know it isn't in the backyard of some guy named Gregory.

Also astute readers may notice that the address they mailed it to doesn't exactly match. "S. Hwy 121" refers to State Highway 121 on which the address you mailed the TF to is on. So this is indeed the same facility.
[Eee Pad Transformer General] dcmtnbkr:
never again

I was told buy a fairly high level asus tech that light bleed is considered normal by their "engineers" unless it reaches over half of the screen. I told him that their qc was horrible and neither myself nor my family and friends will ever be buying an asus product again.
[Eee Pad Transformer General] krighton:
ugh...wish i knew light bleed was normal before i sent it in.....how about it sounding like a 100 year old rocking chair when you hold one of the corners.
[Eee Pad Transformer General] diecast17:
still no email from Asus explaining how I damaged the tablet. I sent it back because

1 the adapter almost caught on fire

2 the bezel was loose and creaking

3 a lot of light bleed

now Asus said I damaged the tablet. I don't understand
[Eee Pad Transformer General] dazz87:
Forget about waiting for an email, give them a call and ask to speak to a supervisor. I believe their call center is open 7 days a week.
[Eee Pad Transformer General] seshmaru:
So much anger in this thread.

My girlfriend her TF had the malfunctioning speaker issue, this was a US device brought to Holland since we moved here. Asus still honored the warranty and gave me a shipping label.

After 6 days we had a new TF101 back with an extra charger (they said to just send in the tablet). All the phone support staff was in Holland as well. Can't complain.
[Eee Pad Transformer General] dazz87:
Good for u want a cookie?
[Eee Pad Transformer General] seshmaru:
Just sharing my excellent RMA experience, you jelly since yours is ****?
[Eee Pad Transformer General] b1ackplague:
You may be upset over your own experience but that is no reason to bash another user who is expressing a positive experience with Asus RMA.

I'm glad they made the post, it gives me a bit more hope.

Although there are several users on this thread posting poor warranty experiences it may not translate to the greater masses who have sent their devices in with positive experiences and just not posted here.
[Eee Pad Transformer General] diecast17:
It looks as if the problem lies with the US RMAs that go to Texas.
[Eee Pad Transformer General] krighton:
i'm not hearing any good news from Texas....
[Eee Pad Transformer General] dazz87:
Yeah I guess for future RMA, people should request it goes to Cali instead of Texas.
[Eee Pad Transformer General] diecast17:
Is there anything I can do to fight Asus because they said I damaged the tablet when I didn't???

Please help.
[Eee Pad Transformer General] Tubular:
At this point you only have a few options left:

1. Call them and find out exactly what's going on.

2. If you used a credit card, call the issuer and find out if they have any protection from bull**** like this. They usually have some policy for expensive products where you get a refund and you send the item to the issuer. Sounds weird but it's true.

3. If you really want you can try a chargeback. But that's going to hurt the person/group you bought the Transformer from, not Asus.

4. Send an e-mail to an Asus executive or escalate. This usually works better. I saw a link to escalate somewhere on the Asus site. Might want to try.
[Eee Pad Transformer General] b1ackplague:
Mine was sent to California. I'll let you know towards the end of the coming week how my experience with them goes. Hopefully a positive one.
[Eee Pad Transformer General] diecast17:
do you have a link?
[Eee Pad Transformer General] diecast17:
did Asus accuse anyone else of damaging their tablet?
[Eee Pad Transformer General] diecast17:
I escalated on Asus's website lets see what happens.
[Eee Pad Transformer General] krighton:
mine still says wait for customer...wait for me to do what? the texas phone number is apparently a nationally guarded secret...how can i even contact them about my transformer

. worst customer service ever...they're making AOL seem like a dream company.
[Eee Pad Transformer General] vicci:
This message means, they are going to call you a few days later and say your device was damaged by you or post office and you have to pay for repairing as me. I got a call and email with request to pay ~ 300 for fixing display and labor as my unit came in with crashed display.
[Eee Pad Transformer General] diecast17:
Something is really wrong with Asus doing this to us. The Texas repair facility must really screwed up. I still didn't even get a call saying how I damaged the tablet. there is no way that all our tablets were damaged in shipping.
[Eee Pad Transformer General] Tubular:
They probably ****ed it up by accident while repairing it because they're inept third party contractors.

Then they blame it on you. :cool:
[Eee Pad Transformer General] vicci:
I got my first call 3 days later and I have requested to send me a picture of damaged screen with S/N together. I don't trust them at all and want to be sure it's my unit.
[Eee Pad Transformer General] diecast17:
Are they a 3rd party? Will Asus step in to help?

There is a big issue with this Texas repair facility!
[Eee Pad Transformer General] Tubular:
I doubt they're going to do anything. I heard Indiana was worse and they let it go on for as long as it did.

You're sending it to "Asus Service Center" but it's actually going to a third party contractor that's in the Wistron Infocomm building at Grapevine, TX. That's why I have no confidence in the repair. Probably some underpaid workers given a manual and told to sort things out. I expect about as much as the Dell contractors that rip a notebook into pieces and put it back together with bulging bezels and cracks from uneven pressure.

I'm half tempted to call them and tell them to just return my **** and not to even start repairing it if it's even possible since they're still waiting on parts.
[Eee Pad Transformer General] diecast17:
I refuse to pay them any money to fix something that I didn't break!
[Eee Pad Transformer General] finalhit:
NOOOOOO...

just got the dreaded

"Waiting-[WF9] Wait for Customer Confirmation-NTF"

bull****!!!
[Eee Pad Transformer General] diecast17:
at least they didn't say you damaged it!

What was the issue with your tablet?
[Eee Pad Transformer General] finalhit:
it wont turn on after several seconds after sleeping, also known as the Sleep of Death (SOD).

i was worried it would magically fix itself when i returned the device, because my TF didn't start out with SOD. then one weekend, i experienced it often but randomly.

then it stopped. all was well

then after about a week so, it's just did it 100% of the time. after 5 seconds or so of going to sleep, it just wont wake up, and i had to do a hard-reset in order to get it going again. rinse, repeat.

i was worried that when it got to them, whatever crazy problem with the device would suddenly fix itself, then they would ship me back my schizophrenic TF.

they better not. SOD is known issue with the transformer.
[Eee Pad Transformer General] diecast17:
Second day with no contact from the Texas Asus repair facility saying how I damaged the tablet.

I guess if they say it was damaged in shipping then I have to go through UPS because I had insurance.

Does anyone know how that works?
[Eee Pad Transformer General] b1ackplague:
So is almost everyone on here having their devices sent to TX?

I just wanted to give you guys a status update on my RMA experience.

I sent my device to California for RMA. It arrived Monday last week (6/20/11), I got a confirmation that the device was confirmed and checked into their facility Wed/Thurs and I received an email today that they are sending me a replacement device. Assuming my TF arrives before the weeks end the turnaround time will be < 2 weeks.

When I receive i'll let you know the condition; hopefully it is, in fact, new.
[Eee Pad Transformer General] dazz87:
No, This code means Nothing To Fix..... Looks like they are sending it back.
[Eee Pad Transformer General] krighton:
they've had it since last wed, no word from them yet.
[Eee Pad Transformer General] krighton:
texas is performing a massive screw job on those who sent their units there.....might want to perform a green card check, apparently no one could read my page long letter that detailed the problem.
[Eee Pad Transformer General] dazz87:
Huh? Really?
[Eee Pad Transformer General] b1ackplague:
If those of you who sent your devices to Texas receive them back in one piece could you request another RMA to the California facility?
[Eee Pad Transformer General] diecast17:
That would add another couple of weeks. How long do we have to be without the tablet to get it fixed correctly, and for the repair facility to not accuse us of damaging our tablets.

I now wish I bought an Ipad or a Xoom.
[Eee Pad Transformer General] deadman3000:
Got mine back from Czech Republic. Completely drained the battery by leaving it attached tothe dock in a cold postal depot in Brussels over the weekend. I was going to send it back for a refund but I eventually managed to get a trickle charge to the tablet. Enough to kick the dock and charger into gear. I had to use a USB charger from some Chinese Ebay seller to get enough charge though as the Asus charger does not even charge if the tablet or dock is fully depleted!
[Eee Pad Transformer General] rcjpth:
so was it wise to purchase the $79 accidental damage when checked out the item @Walmart?

I actually paid $79 "Accidental Damage" insurance - this is for 2 year and until the month of 20th, I will "accidentally damage" my item and will get the refund or at least equivalent product to my TF

And my guess, the first patch of the TF must have been very very low in QC comparing to several weeks or months after the launch date, the QC must have been improved...

good luck guys!
[Eee Pad Transformer General] b1ackplague:
I let you know how the quality is on the replacement i'm receiving. I'm just hoping its not some refurb they're sending me. I'll report back here when I receive my TF.
[Eee Pad Transformer General] Tubular:
Can we get a roll call of who has an RMA set up, what their current status is and what facility they sent it too?

I'm trying to come up with a compilation of all of our experiences so others can consider whether they want to send their device in or not.

I'll start it off.

Tubular:

Status = Waiting for parts.

Facility = Grapevine, TX.
[Eee Pad Transformer General] dazz87:
Asus got my TF in their system on June 14th. Amazing Customer Services .:cool:

Status = Waiting for parts.

Facility = Grapevine, TX.
[Eee Pad Transformer General] fl4r3:
Sent mines on Saturday and got delivered to Asus in Texas today (although their systems have not updated...still says not received).

Reason: Dead screen (screen can be seen on tv when viewing through HDMI and shows touchscreen still works)

Status: Not Been Received

Facility: Grapevine, TX

Update:

They now have it in the system.

Status: Repairing
[Eee Pad Transformer General] flight777:
Flight777

After they "forgot" to repair the tablet the first time, I had to sent it in for a second time:

Status: Waiting For Parts

Received by Asus: 7th of June 2011 :mad:

Location facility: Czech
[Eee Pad Transformer General] diecast17:
mine is in Texas with a status of CID/OOW and still no phone call from them explaining why.
[Eee Pad Transformer General] flight777:
Customer Induced Damage / Out Of Warranty good luck m8 :(
[Eee Pad Transformer General] diecast17:
I did not damage the tablet!
[Eee Pad Transformer General] krighton:
i think the lack of speed in responding to those who've sent in their transformers is the most disheartening.....how about talking to the person who sent it in before mailing it back without having the problems fixed. Quality Customer service in the year 2011 is non existant.
[Eee Pad Transformer General] fl4r3:
Maybe we should include the reason for the RMA so we can maybe see what situtations are resulting in delays?

I've edited my post to include....

Update: Mine is now 'Repairing'
[Eee Pad Transformer General] krighton:
mine is still WAITING for customer response....calling them doesn't help, just so you know. trying again anyways...on hold for 30 so far.
[Eee Pad Transformer General] magicpork:
It looks TX service center has screwed up big time...

Their service center in Czech republic is quite good, my friend sent the unit over on Monday (moderate lightbleed issue)and got a brand new replacement on Saturday..delivered by UPS...with an extra pair of charger and cable... this is lightning fast considering the time spent on the road and some administration steps involved.
[Eee Pad Transformer General] Bob Smith42:
Reading this thread, I agree the TX service center are a bunch of worthless pigs. Well, maybe less than pigs because pigs are worth something. ;)
[Eee Pad Transformer General] krighton:
Asus, where Quality Matters.......
[Eee Pad Transformer General] dazz87:
Wow maybe ASSus just hates me.....I have the same issue as you and im is still waiting for parts........My tablet has been at the repair center for over 18 freaking days now...:mad:
[Eee Pad Transformer General] krighton:
i fired off an email to asus corporate (us), not that they care. Hung up after 44 minutes, no answer to asus tech
[Eee Pad Transformer General] flight777:
I know but that is what it means... I was not trying to offence you:confused:
[Eee Pad Transformer General] diecast17:
I know I am just so angry at Asus right now.
[Eee Pad Transformer General] krighton:
you see their asus tech support are masters at determining what has happened to a TF101, sort of like CSI
[Eee Pad Transformer General] dazz87:
Well looks like they finally repair my TF for dead screen. I also added unbalance speakers and minor light bleeding issues. I have a feeling the speakers and light bleeding will not be fix, but just happy Im finally getting my tF back. I dont know if the parts finally came in or me *****ing to two supervisors. Apparently I spoke to the second one on Monday and he stated that my RMA has been sent up to management???? If so, I wish I asked for a supervisor a week ago....
[Eee Pad Transformer General] diecast17:
do you have a number for the Texas repair facility?
[Eee Pad Transformer General] finalhit:
wow, it seems squaretrade insurance for the 16GB is only $54 dollars. i spent half that in RMA shipping alone, and from the looks of things, they won't even fix my tablet.

should have just gone that route instead.
[Eee Pad Transformer General] dazz87:
888-678-3688

RMA Status

http://am.eservice.asus.com/rmaweb/...user&id=886:6;8;366663GHI7896&lang_code=en-us
[Eee Pad Transformer General] krighton:
that number isn't even in the US, unless they only hire foreign speaking workers. There's no way that i have found to communicate directly with Galviston TX repair center...
[Eee Pad Transformer General] Bob Smith42:
I pulled the speakers out of my TF when I added the barrel plug charge MOD. I ordered replacements and will advise if they work any better than original. :)

I was getting random total audio failure, one side failing on headset, etc.. But, after I removed the speakers the headset audio is working perfect. I did not test the speakers, but I suspect they are cheap.
[Eee Pad Transformer General] dazz87:
See nothing against you but we as consumers should not take apart our tablet so we could fix speakers issue. This shouldve been done before it leave the factory. QC on our tablet is ****.
[Eee Pad Transformer General] diecast17:
Well another day down and still no contact from the Asus Texas repair center. My status on Friday night was CID/OOW. I called and talked to a supervisor at 888-678-3688 on Saturday and he said someone would contact me Monday or Tuesday.

Well its now Tuesday night and still no phone call or email from anyone.

I did not damage my tablet and I guess my tablet just sits at the repair facility :mad:
[Eee Pad Transformer General] dazz87:
I would not wait for them to call me. I would try one more time with Asus. Call them and ask to speak to a supervisor. Now, if the supervisor say that its not Asus fault for the damage screen, I will then call the Credit Card company. Your credit card company will go after the company you purchase the TF from. Or you could file a claim with the shipping company (UPS, FEDEX) The longer you wait the longer its going to take to resolve this issue.
[Eee Pad Transformer General] diecast17:
Just got the letter from Asus here it is:

Your RMA has been received; however there is a delay in processing as it has ( a ding in the LCD bezel ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual.

If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:

Fax: 510-797-2102 (Attn: Megan)

Email: (PDF/JPG formats accepted only)

Please provide payment by ( 7/1/11 ), should you require more time to decide or make the payment please let us know so we can make accommodations. Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).

Cost of repairs (all amounts are USD) – enter amounts on credit card form:

Parts - $20.00

Labor - $65.00

Shipping – please select one shipping method only on credit card form

Sales Tax** – please select one option only on credit card form

**Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”.

IMPORTANT: It is required that all amounts and totals be filled in by you directly, based on the quote we have provided. All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. If any of this required information is missing/incorrect, Asus will request that you update and resubmit the form. It is important to provide a completed accurate form to avoid any delay in the repair process.

Best regards,

Megan

ASUS
[Eee Pad Transformer General] Pacifik:
That's the same god damn email I got, but I wrapped my dock in bubble wrap and foam before shipping it out. It was brand new, it just didn't charge.
[Eee Pad Transformer General] dazz87:
That sucks dude. They are also going to charge you for shipping it back to you after they repair it. So it looks like its going to be over 100 bucks including tax. btw did you send yours to Cali? 510 area code is up in the bay area. I would call the shipper (UPS or Fedex) to see what they could do for you.
[Eee Pad Transformer General] diecast17:
Mine was sent to Texas.

I did call UPS about it, and my tablet was also rapped in bubble wrap. So I have no idea how it would get damaged in shipping.

I don't understand why they would charge shipping back when it still has warranty issues that need to be fixed, and one of the issues was the bezel being loose which is the part they say got damaged and I need to pay for to have repaired.

The funny thing is the main reason I sent the tablet in is because of the AC adapter that was buzzing and sparking and almost caused a fire. The secondary problems with the tablet was the bezel being loose and the light leakage issue.
[Eee Pad Transformer General] diecast17:
What did they say was wrong with your tablet?
[Eee Pad Transformer General] Pacifik:
My dock didn't charge and a week after they have it they send me a picture of my dock with the charge port smashed.