[Acer Iconia A500] daveheine:
Last week I send Acer Support a question about using Clear.fi. It would see my computer, but it would quickly display "There is no content available." message. I got a quick response back that was confusing to understand. I'll go into that more later.

So I sent another message saying I couldn't understand their message, to which again I got a prompt reply saying they had escalated the case to Level 2 support with the suggestion I call their voice technical support (@ 1-800571-2237 : write this number down for future US support 24/7!!!)

I called and explained the problem and was told they needed to research it and would call me back.

By now I think I have figured the original message out. They were saying I needed to plug in a USB thumb drive into an Acer PC and in the Clear.fi client on a PC (see ACER.COM and find a rotating display that shows Clear.fi, click on it and you see sample screens from a PC and you also will find that Clear.fi has only recently started to be installed on new (2011) Acer PCs) On the left of the Clear.fi screen on the PC click on "Shared Library", then click on "Add Computer", click "next step" to create the file "clear.fi_client_setup_.exe". Now install this on your non_Acer PC.

Great! What if you don't own a recently built Acer PC?

Now a short time later I got a call from Acer Support informing me that at the present time the Clear.fi client only works for Acer Tablet to Acer PC. They said they would look into my suggestion that they make it available to all users as a download in the same place you find your USB Acer Sync Driver.

I soon found our this Support Group was located in Temple, TX, just south of Waco, TX. I live just north of Waco, TX. Yes, we did talk about the weather!

I had a nice long talk with Josuha. I told him I was anxiously awaiting the 3.1 update. He didn't know exactly when it would be released, but indicated that Acer had sold a lot of tablets to businesses and saw a need to add apps that would make it more business freindly (e.g., support of Exchange). So perhaps the 3.1 update will include some additional apps and this might explain the delay. Just guessing here!

I asked him if they have people scanning these forums to get a handle on current problems users are having and suggestions for improvements. He said they have a "team" of people doing this. It would be nice it they would their presence known!

He then got my email address and sent me a survey form. They asked what three things I don't like about the A500 and three things I liked. They also asked for suggestions for improvements. This survey is more than the one you get when you ask and get email answers from the off shore Tech Support. I wish there was a way to get a lot of users to respond like this as he genuinely wanted to get my opinion.

Bottom line...didn't get my Clear.fi problem solved now, but felt encouraged that there were people at Acer listening to us.

Now if anyone out here can get a copy of the Clear.fi client and share it with us that would be nice. I know you can do most of the Photo, Movies, and Pictures transfers to the Tablet by other means, but Clear.fi is suppose to let you stream movies from your PC.

Hope this info helps some of you.