[HTC EVO 3D] housry23:
Here is a second, less general response I got from HTC. After they sent me the same response they sent everyone I responded back with basically thanks, but not good enough. Here is what I got back.

Dear Ryan Houseman,

That was actually a pretty easy misconception to make from the announcements; since the announcements said that future phones would ship unlocked and those hadn't been released yet it's an easy conclusion to draw. However, at that time they had finished being developed and produced and were released in a short enough timeframe thereafter that they were still locked. I hope that the update is coming soon, too, and I really wish I had an ETA to give you. Unfortunately, just like in the beginning of the situation that kind of information is in the hands at the top right now so the updates to unlock have to be prepared and the statements do as well. I'll essentially find out at the same time as you and everybody else, just like I did when we made the decision to reverse the locking policy. It's not that they keep us in the dark, it's just that as soon as there is news about something of this magnitude it goes straight to our official outlets like our website and the social media pages.

In regards to it being an embarrassment to HTC if the dev community unlocks it first, I'm not really sure; I'd personally be proud of them as I love and support what they do. I also know never to underestimate them. I support what they do even though in situations like this they sure like to give me a hard time because I take it upon myself to answer as many of this type of question as possible, even though I know my words will end up any number of places (I've been quoted quite a bit in some long threads on XDA in regards to things like source codes; one was up to over 40 pages before everybody got our happily ever after. I think I was on Reddit last week, too.). I don't take it personally; I'm the front lines of something that is at a given time standing between the dev folks and what they need. Will HTC as a whole take a hit if the devs get it unlocked first? Maybe a glancing blow on the chin, but I think the company in general has taken to expecting this sort of thing from devs; these days it seems like a couple of times a day there are reports of one device or another being jailbroken, unlocked, rooted, etc. I hope not, but then again I also hope that we get the update out soon enough to make this irrelevant; I really don't want to have a lot of users who actually like their phones but want to be able to customize their phones take their phones back and then have the update come out like 10 days later. Obviously it's not good business for the company, but at my level I'm more concerned about customers missing out on an experience just because of a short difference of time in the release of an update. I hope that we have this out soon so that we don't have to worry about this and HTC and our end users can peacefully coexist and...maybe have an ice cream cake? Ok, the cake may be too much to ask for, but you get what I mean. Thank you for being patient with us thus far, Ryan, and I hope that your patience is rewarded.

Sincerely,

Philip

HTC