yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] krighton:
something really shady is going on in texas....i'm scared for my transformers safety. Well i checked the TF101 with a magnifying glass before i sent it...i know the flaws it has, if there's anything else they're lying bastardos.
[Eee Pad Transformer General] b1ackplague:
I would contact the user Asus_NA via XDA private message and let them know the situation. I believe Asus_NA works out of California but if you bring to light the issues that people in this thread and forum are having then it might be enough to sway them to investigate that facility.
[Eee Pad Transformer General] Bob Smith42:
FYI. There is no Megan at the TX repair facility. That is the same letter and photo they send everyone, just to get you to give them your credit card. I think they steal your credit card info and buy drugs with it.

They laugh at you, take your money and drink a few cold ones. LOL and ROFL.

Why should ASUS care that everyone gets a form letter with identical photo of *damage* to the same tablet? None of you are going to file Better Business Bureau complaints, so this will get buried.

Good luck. Another fictional opinion of bad things happening.
[Eee Pad Transformer General] Pacifik:
Here's the email I got almost exactly the same as yours.

Your RMA has been received; however there is a delay in processing as it has ( damage to the top docking cover ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached picture(s). For more information in regards to types of damage not covered under ASUS manufacturer warranty, please visit http://service.asus.com, http://support.asus.com, and/or refer to your User Manual.

If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:

Fax: 510-797-2102 (Attn: Megan)

Email: (PDF/JPG formats accepted only)

Please provide payment by ( 7/1/11 ), should you require more time to decide or make the payment please let us know so we can make accommodations. Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).

Cost of repairs (all amounts are USD) – enter amounts on credit card form:

Parts - $20.00

Labor - $65.00

Shipping – please select one shipping method only on credit card form

Sales Tax** – please select one option only on credit card form

**Only if you reside in California or Canada will sales tax be charged. If you are outside California or Canada, please select “none”.

IMPORTANT: It is required that all amounts and totals be filled in by you directly, based on the quote we have provided. All credit card forms must be received with a physical signature for credit card payment processing. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. If any of this required information is missing/incorrect, Asus will request that you update and resubmit the form. It is important to provide a completed accurate form to avoid any delay in the repair process.

Best regards, Megan

ASUS
[Eee Pad Transformer General] finalhit:
Is it typical to get an email? I didn't even get one
[Eee Pad Transformer General] krighton:
someone tell Megan in Texas to stop opening the boxes with a Claw Hammer.
[Eee Pad Transformer General] krighton:
got through to asus (call early in the morning, noon time is impossible), they say it's being repaired and they don't show waiting for customer confirmation on their screen...so who's right, the rma page you get a link to or the people at asus who apparently have different information.....
[Eee Pad Transformer General] jonas2378:
Hmmmm Krighton.... I'm wondering if perhaps they poached some of their customer service reps from a small tablet company in Rimouski, Canada..... ;)
[Eee Pad Transformer General] diecast17:
it took 3 business days to get my email after they put the CID info on the RMA website which is really not cool.

Please thank me if I have been helpful cause I'm still at 0
[Eee Pad Transformer General] evensen007:
I'd hate to say this, but it looks like it's time to stick it to Asus. They are blatantly screwing you guys (krighton/diecast/others) and blaming something that happened at the facility on you.

I would tell them to jump in a lake, suck it up and pay to have it shipped back to you. Buy a new one from wherever, and then as soon as you get it put your old one in the box and return it as defective. You're not going to be hurting newegg or whoever you buy it from since it's defective and they will just send it back to Asus. It's a BS round-about way to get through this, but if Asus if gonna screw you, it's time for you to screw them back.
[Eee Pad Transformer General] diecast17:
Here is the photo of the damage they say is to my Transformer:

http://i1114.photobucket.com/albums/k525/Andrew_Bathe/USG7160168.jpg
[Eee Pad Transformer General] Gary Key:
For those having issues with their returns in the US, please PM me your RMA case number and a contact number. I will have a Customer Care Rep contact you directly.
[Eee Pad Transformer General] b1ackplague:
Whoa, that's like word-for-word the same. You and anyone else that receives that same email need to talk to supervisors in california maybe or file with BBB.
[Eee Pad Transformer General] finalhit:
called asus as well. they said the actual status of my RMA is "repairing" even though on the website, it says "needs confirmation"...

i'm worried that the website is correct because my tablet used to have the status "reparing" before that...so i wonder if asus is just out of the loop
[Eee Pad Transformer General] diecast17:
Well if you have an issue keep emailing that Megan person in the email.

After I told her I opened up a case with UPS she told me that they don't have my original box anymore, and that the box wasn't damaged. I asked how did it get damaged then?

I sent a couple more emails saying that I know the tablet wasn't damaged when I put it in the box, and that it must have been damaged in shipping or at the repair facility.

Megan now says that they are going to cover the repairs!!!!!!

I will be so happy to get my tablet back, I hope I don't have to wait for parts for a long time.

Please thank me if I have been helpful! I am still at 0 with 70 posts.
[Eee Pad Transformer General] Pacifik:
This is the same argument and emailed response for me.
[Eee Pad Transformer General] finalhit:
just got a call from them....they can't reproduce my SOD issue =/

i have like 30 million (exaggerating) ramdump files to prove it...i hope that's enough.
[Eee Pad Transformer General] vicci:
I have the same scenario
[Eee Pad Transformer General] diecast17:
Did they agree to fix it at no charge for you?
[Eee Pad Transformer General] vicci:
Yes, I got an email yesterday from "Megan".

My Supervisor has finished reviewing your case. Since the receiving team did not retain the packing materials and you feel the damage occurred in transit, we have decided to waive the CID fee and process your repair under warranty. If you have any questions let me know. I will have the repair processed ASAP.

Megan

ASUS

I have checked the status and it's already fixed and ready for shipping.
[Eee Pad Transformer General] dazz87:
Good to hear that they're going to fix it for free. Texas is a scary place to send your TF....:D
[Eee Pad Transformer General] diecast17:
You are lucky, mine still says CID/OOW
[Eee Pad Transformer General] diecast17:
I hope they fix all the issues so I don't have to send it back again!
[Eee Pad Transformer General] Gary Key:
Is the unit rooted? If not, please PM me and I will assist you.
[Eee Pad Transformer General] krighton:
eh...so received phone call yesterday from CS...they said they designated it NTF because they couldn't find a problem with the LCD....so i told them the unit worked fine but it was a design flaw with the creaking bezel (they didn't read the letter i sent)...so back to the drawing board....then TODAY i check the RMA site and it says....Ready for Shipping.

sigh...so it's ready for shipping fixed (in apparently just a few hours) or it's shipping back to me unfixed.
[Eee Pad Transformer General] PuerkitoBio:
Here's my story: sent to North Bay in Ontario, they had it for 20 days, it's coming back any minute via UPS. They actually repaired it (changed the touchscreen panel), I had an unresponsive area on the screen, among other things (sleep of death a few times, dim of death and creaking). Will update once I test it. Asus_Na was really helpful during the whole "experience".

Sent from my Atrix
[Eee Pad Transformer General] finalhit:
yes, it's not rooted. and i've sent you a PM.
[Eee Pad Transformer General] PuerkitoBio:
Well, after a few hours of use, looks like they did a great job of repairing it.
[Eee Pad Transformer General] Canadoc:
Did you have light bleed on the unit?

Creaking?

Where was unit purchased?
[Eee Pad Transformer General] PuerkitoBio:
Minimal light bleed (still there but still very minimal) and some creaking near the volume rocker, seems OK now. Worst issue by far was the unresponsive area, and this is perfectly fixed. Bought on NCIX.
[Eee Pad Transformer General] krighton:
for you guys who have received back your transformers...what mode of shipping did asus use (UPS, FEDEX< ground, overnight, 3 day, whatever)
[Eee Pad Transformer General] dazz87:
FEDEX For me looks like 3 day ground. Shipped out Tue from Texas and its coming today to LA...woot!!! Finally!!! :cool:
[Eee Pad Transformer General] krighton:
did yours say ready for shipping after it had already shipped or repair finished for status.
[Eee Pad Transformer General] dazz87:
I just got one email from them on the 28th for RMA Shipping Notification. Inside of that email was a tracking # from fedex. Later on that day I check the tracking # with fedex and it was shipped out that night. This is the only email I got from them and my rma (asus site) status shows a completed date.
[Eee Pad Transformer General] krighton:
tnx for the nfo
[Eee Pad Transformer General] PuerkitoBio:
UPS ground for me, 2 days from North Bay to Qc city.
[Eee Pad Transformer General] dazz87:
Got my TF back from Texas. I sent it in for a dead screen and also when it got there I called them and report that the right speakers is louder then the left and minor backlight bleeding. Well the screen is fixed but the speakers unbalance is not.....not suprise...:D The backlight is very minor and im pretty happy about it. Actually I am happy it came back in in one piece. Thanks Texas Repair Center you da Bess..........;)
[Eee Pad Transformer General] Tubular:
Did they mess it up? Is it bulging? Did you test everything like wifi, GPS, microphone and MicroSD?

Mine will arrive from TX next week. I'll post my experiences.

If there's a single thing wrong with it I'm demanding a replacement. Life's too short for me to put up with something that's going to necessitate a replacement after replacement after replacement (and as always, it's my dime paying for the shipping courtesy of Asus).
[Eee Pad Transformer General] finalhit:
today, mine just went from "waiting for confirmation" to "reparing" to "ready for shipping" in less than 5 hours.

because of the "waiting for confirmation" status, they sent me an email which I had to respond to, which I did.

it did however say: if i don't respond by 11 AM July 1, it would be sent back to me untouched.

it's July 1st, and it's being sent back to me....i guess my point...did they repair or not.

i did catch it at the "repairing" state, but I still fill a bit unsettled. i guess i'll see in about 3 days or so.

(*sigh* i guess this is one of the few moments in my life when I won't enjoy a 3-day weekend)
[Eee Pad Transformer General] krighton:
still waiting.......supposedly they're trying to locate me a new one which is contrary to what the last person said who called who said he was going to send me a tracking number because my unit was ready to ship, maybe there will be an update this week.
[Eee Pad Transformer General] finalhit:
just emailed the guy that contacted me about my RMA. i asked what has been done to my TF, and he said "the main board" was replaced.

i hope they did it well, because for the most part, my TF's (physical) build was pretty solid.

and i hope he's not just pulling my leg, because I have no way to verify it.

otherwise, i'm mostly relieved. not quite sure why they haven't shipped yet though.
[Eee Pad Transformer General] krighton:
looks like i'm getting a B6O*****0942 in replacement of my B4...here's hoping the B6 batch has more asus lovin than the B4.
[Eee Pad Transformer General] krighton:
got fedex tracking...ground...being sent from newark ca, though my original rma was sent to texas..........guess that's the only place that had new ones in stock.
[Eee Pad Transformer General] ysuki:
Man I didn't even notice this weird light bleed until I went to the Gallery app. Check the center area for the white blotches. There's no way I can avoid that area if I watch a movie with a dark setting. I guess I should unroot my transformer before sending it to RMA.

Since I don't have sufficient posts to link my image, I'll have to attach it.
[Eee Pad Transformer General] finalhit:
My lightbleed is on par with that...they don't consider it repair worthy...you'll probably end up with an NTF (nothing to fix) status
[Eee Pad Transformer General] ysuki:
I'm used to light bleeding on the edges but it's the center area that bothers me. I posted the same picture but marked it in MS Paint.
[Eee Pad Transformer General] popokisaurus:
I just sent mine in for light bleed and those in the center. Bothers the hell out of me. Still, no word of them receiving mine but I got a delivery confirmation from usps 2 days ago.
[Eee Pad Transformer General] speckledpig:
Just sent mine off. I had it in the folio case, dropped it, the bezel got bent right over the power button (there is NO protection by the case here). Now the power and volume buttons don't work properly.

I'm guessing they'll call it CID and have me pay for the bezel. I don't guess I mind that; the case is total crap though because it doesn't offer protection where it's needed. If I just had a gel bumper case like the xoom has, this would not have happened.

I just want my TF back...
[Eee Pad Transformer General] vicci:
Got mine back 2 days ago

My saga has come to the end... almost. I got back my unit 2 days ago and was impressed with the quality. Everything looks great with one exclusion. My new ac adapter has no plug that goes to wall power outlet. I called them twice already and I'm waiting for somebody to call me back to verify something. I think, it was my last product from this company
[Eee Pad Transformer General] tornadog:
I sent mine on Saturday, my TF and Dock replacements are enroute back to me via Fedex. Should get it sometime next week. Hope they sent me the newer versions which supposedly doesnt have the battery issues.
[Eee Pad Transformer General] amatum:
Hi all !

I send mine yesterday with DHL from France to CZ Republic :

12	Delivered - Signed for by : CUHEL	BRNO - CZECH REPUBLIC, THE 10:55

11	With delivery courier	BRNO - CZECH REPUBLIC, THE	10:08

10	Arrived at Sort Facility BRNO - CZECH REPUBLIC, THE	BRNO - CZECH REPUBLIC, THE	09:06

9	Departed Facility in BRATISLAVA - SLOVAKIA	BRATISLAVA - SLOVAKIA	06:43

8	Processed at BRATISLAVA - SLOVAKIA	BRATISLAVA - SLOVAKIA	06:18

7	Arrived at Sort Facility BRATISLAVA - SLOVAKIA	BRATISLAVA - SLOVAKIA	05:48

6	Departed Facility in LEIPZIG - GERMANY	LEIPZIG - GERMANY	04:08

5	Processed at LEIPZIG - GERMANY	LEIPZIG - GERMANY	00:41

4	Arrived at Sort Facility LEIPZIG - GERMANY	LEIPZIG - GERMANY	00:23

Thursday, July 07, 2011	Location	Time

3	Departed Facility in NANTES - FRANCE	NANTES - FRANCE	22:41

2	Processed at NANTES - FRANCE	NANTES - FRANCE	21:01

1	Shipment picked up	NANTES - FRANCE	12:36

And now :

RMA no. request date	2011/07/04

ASUS After-sale Repair Status Route is as below:

Product Received > (Waiting) > Repairing > Final Testing > Packing > Ready for Shipping > Repair Finished

Complete Items

Incomplete Items

Item	Serial No	Repair Status	Receive date	Memo

1	B5O*****9658	Repairing	2011/07/08

I hope that it will be back before vacations ...;)
[Eee Pad Transformer General] popokisaurus:
Talked to a rep and they have to research my missing transformer. Awesome
[Eee Pad Transformer General] fisha21:
Just thought I'd add my experience so far. Sent from UK, so assuming it went to the Czech Republic facility (sent via the store I bought it from, so no shipping reference for me). Rec'd there on 30th June, spent the last 6 working days with a status of "Repairing". Now updated to ... "Waiting-[WF3] Wait for Customer Confirmation-Wait for Spare Parts"

Given that the problem was pretty obvious - dead display, wouldn't even turn on! - seems odd it took 6 days of "repairing" to work out what part to order!! Looks like it's not just the Texas facility that needs some help ;)
[Eee Pad Transformer General] krighton:
mine should be here the 12th...on a slow truck from california.
[Eee Pad Transformer General] cristian3433:
Here is my story: Right speaker dead

July 01: Call Asus to do RMA

Got email instruction and pack and ship same day

July 05: Got UPS confirmation (still not received in their system)

July 08: Product received - Repairing - Final Testing - Packing - Ready shipping :D

Grapevine Texas Location
[Eee Pad Transformer General] krighton:
getting mine back today, supposedly brand new model...now do i open it and load it back up or just sell it sealed and move on.
[Eee Pad Transformer General] Canadoc:
does anyone know if there is a cost to RMA the dock?

Who pays for shipping?

If the fix is replacement how long is turnaround time?

Any Canadian experiences with returns?
[Eee Pad Transformer General] amatum:
Mine is on garanty and nothing to pay (for the moment...).

I send my tablet last week and now I'm waiting it back from 'repairing' status.
[Eee Pad Transformer General] Lanpirate:
I had a B4O with some of the usual issues: left speaker quieter, loose bezel/creaky, and dust/streaks under the screen. Sent it into Freemont on the 7th, and was notified today that they are replacing it with a B6O model. Asus has been exceptional throughout this process. They even sent fedex to pick up my TF at no cost to me. I have only good things to say about Asus over the last 20 years I have dealt with them.

Having said that, we'll see how the new unit holds up. The only thing about my B4O unit was that the screen was absolutely perfect, very little bleed. Here's hoping the B6 is just as visually good.
[Eee Pad Transformer General] Tubular:
Amazing.

Wish I got a replacement instead of a half-assed repair.
[Eee Pad Transformer General] amatum:
Yes mine is back today and goes well !
[Eee Pad Transformer General] Lanpirate:
Just received my new B6 series TF from Cali today. Screen is awesome, no light bleed that I can see at usable brightness levels. Speaker issue is resolved. The build quality is there now, tight frame, no creaks. Even the black gasket up against the screen is level and smooth. And the best part: It came with 3.1 preloaded, and did an update of some kind tonight. Once I logged everything back in, all my apps from the last TF were installed.
[Eee Pad Transformer General] ChristoA1:
Alright, sounds like it's probably safe to go ahead and get my repair set up... and pray for not getting the TX facility, right?

Sent from my AOSP MyTouch 4G
[Eee Pad Transformer General] ChristoA1:
So I sent out my TF and Dock for RMA on Monday, and we're off to a 
great
 start... FedEx decided to deliver it (a day early!) this morning ... to the wrong address 10 miles away from the service center.

I noticed the incorrect delivery address and called them about 30 minutes after delivery! Luckily, it seems they managed to find the package and redeliver it, as ASUS now is showing both items as "Repairing"... We'll see how it goes!

Also... it is the TX service center :/ Pray for me!
[Eee Pad Transformer General] danr238:
Got mine back Friday. Sent in dock for power save mode. They fixed that but managed to not line up the charging LED correctly. Also sent in tablet for non-responsive area of touch screen and speaker imbalance (OTA didn't fix it). Figured while I sent it in I'd have them check out the light bleed to see if they could fix it also.

Power saving mode fixed along with touch screen, but like I said the charging LED in the dock is misaligned, light bleed is still there, the whole bezel creaks and substantial movement on it, speakers still imbalanced, and rear camera doesn't work. Thanks for the quality repair job guys! Freaking stellar! Got a new RMA and paid shipping. Also looks like it's going to CA instead of TX this time. Hopefully they don't screw up anything else. Unbelievable!
[Eee Pad Transformer General] brando56894:
Wtf? How'd you have them do that? I had to pay for my own shipping from NJ to TX! :mad:

They got mine on the 5th and it still says that they're repairing it. I just hope that I don't get one of the new locked down B70s.
[Eee Pad Transformer General] msticninja:
Has anyone actually seen a "locked" B70? I've seen multiple people with B70s that can use NVFlash, meaning the "lockdown" method hasn't changed from B60, but I haven't seen a single person who can't yet.

I'm not saying I don't believe it could happen. I just haven't seen any proof of changes to the B70. Just wondering why everybody keeps talking about it like it's an accepted fact.
[Eee Pad Transformer General] LZLandingZone:
So, should I buy a Transformer for my birthday on Friday? I'm now kind of skeptical on if I should or not. Lol.

I'd be purchasing it from Best Buy.
[Eee Pad Transformer General] Popsiclestand:
Was wondering if anyone else had this experience. Called Asus, got an RMA for my dock only. Sent it in, but can't check the RMA status online. I have called them numerous times and asked about whether my dock had arrived. They can look up the RMA number on their computers, but it always says that my RMA doesn't exist when I try the online form. Anyone else with similar experience?

Additionally when calling them, I have had many of the following happen:

1) Call but no ring.

2) Key presses not working

3) Being hung up on multiple times after requesting EEEPad help
[Eee Pad Transformer General] ChristoA1:
Haven't had the same issue, but the fact that they can look it up (and you've got an email from them, I assume?) is a good sign...

Haven't had any issues with calling, and believe me, I'm having to call (see the upcoming post). Are you using this number and steps?

888-678-3688

2,2,5
[Eee Pad Transformer General] brando56894:
Just got an email that said they sent mine out today! Fed Ex Ground though and I'm half way across the country from their place so it will probably take a week to get here :-/ It listed the serial number as a b50 (which mine was) so IDK if that's just for reference sake or if they sent me the same unit back, I guess I'll find out in a few days.
[Eee Pad Transformer General] Popsiclestand:
I did use that number and those exact steps. Every time would press 5, it would either hang up immediately or click over and not transfer. I ended up having to route through EEEPC help first and have them transfer me to EEEPad support.

I sent my tablet last Monday and it should have arrived by Friday but they still do not have it. Getting a little worried. Good thing it was insured.

*Gotta edit - I just re-checked for the third time today and finally i can see my RMA status online. It is "repairing". Hopefully will have it soon.
[Eee Pad Transformer General] Elzbieta:
I had the hang ups when choosing the option 5 at the end. Try option 4 :) I've done it and got someone to pick up very quickly and still was able to talk about my case with the transformer :) Hope this helps someone
[Eee Pad Transformer General] blastdabomb:
Has anyone made a poll on the time it takes for RMA to get the TF back to you?
[Eee Pad Transformer General] LZLandingZone:
Think that really depends on where you live.