yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] twincitiesjhawk:
I didnt have to pay a dime. I called otter CS, the rep instructed me to just take pictures, and describe the problem in an email to send over and they sent a case the next day free of charge and told me to trash the old case. Probably the best CS with any company I have ever dealt with.
[HTC EVO 3D] cor4twenty:
Yeah I had the same experience. There customer care department is beyond awesome!
[HTC EVO 3D] tyler.durden:
I got the Commuter yesterday from a Sprint store, and I must say that I'm liking it a lot... MUCH better than the Commuter for the original Evo. It actually looks good and fits good as well. Those that had fitting issues must have gotten a bad batch or something, no gaps here!
[HTC EVO 3D] Product F(RED):
I just got mine from Amazon today. To anyone having problems, call this number: 888-695-8820. They have AMAZING customer service. The one I got was also too long. No questions asked, the guy said he'd send me out another one and I get to keep the one I have. All he needed was my name, email address, phone number, and address. He even bumped it up to two-day shipping for me.

If you get one that's too long (flappy at the top/bottom, it's from the first batch of cases).
[HTC EVO 3D] Rippley05:
Already received a free one from Otterbox and it has the same problem. Without a revision being made to the case... the problem isn't fixed. :mad:
[HTC EVO 3D] hitraj47:
I bought mine from the sprint store. Can I contact otterbox about getting a replacement as I have the gap as well?
[HTC EVO 3D] twincitiesjhawk:
Yes thats where I bought my 1st one, exchanged it for another at the sprint store, then the 2nd one had the problem too so I decided to call OB and they sent out a replacement free of charge.
[HTC EVO 3D] trance728:
I ordered mine directly from otterbox and I don't seem to have the gapping issue
[HTC EVO 3D] stanglifemike:
No charge, they'll even tell you to keep the the old case
[HTC EVO 3D] gmanvbva:
Had the same issue with my EVO4 and otterbox. After 4 cases/returns I asked for a refund. I ordered directly from their site...
[HTC EVO 3D] hitraj47:
I contacted otterbox through their site (bought the case in the sprint store) and told them about the gap. They said it's under warranty and a replacement is on it's way now, free of charge. I didn't have to send back the old one or anything.
[HTC EVO 3D] Product F(RED):
The second one came in the mail yesterday. There's still a gap but it's definitely an improvement. Its much more subtle. The employees are somewhat aware of the issue (they didn't deny it) but they said that they haven't made any revisions to the case. They said feel free to keep calling/checking the site to see if there are so that you can ask for a new one. In the meantime, I'm happy with my replacement. Im usually really careful with my phones, but I feel like this phone is really fragile, but still solid.
[HTC EVO 3D] PatrickHuey:
im glad i decided to go with the defender case...i love otterbox though.
[HTC EVO 3D] NORCALsaysHELLA:
I contacted otterbox yesterday and luckily the person the rep had just talked to had sent pictures and everything on the gap issue so when i told him about the gap he didnt need pics and is sending me a new one. Very good customer service. Anybody else thinking about painting their extra plastic piece?
[HTC EVO 3D] Devilived666:
I called and I'm getting a brand new case. If within 30 days are you able to return your case to sprint to get refund? There is no proof from Sprint that I'm receiving a new one cause otterbox never took any extra information.
[HTC EVO 3D] rrsweet:
Got aNEw Case Less than 2 weeks ago. I'm done. Just took it off my phone today. Same issue. (Not shocked.) It just needs a straight redesign. Ordered A BodyGuardz Skin for it instead.
[HTC EVO 3D] muryd:
Received mine from Amazon yesterday and called that number this morning. The rep told me he just received an email from his boss saying that they are currently redesigning the case and to call back in a month for a better fitting case. He also said he would said me a new (but still the current design) one no questions asked. So I guess my wife can use the replacement from OB and then we will get the redesigns next month. Great customer service!
[HTC EVO 3D] stanglifemike:
Got my Commuter replacement in the mail today. Opened the box and to my surprise I see a Otterbox Impact package inside. The paperwork even says Commuter on it. Guess they just put the wrong one inside the box. Going to call Otterbox Monday morning. Hoping they say i can keep the Impact as well. Then I'll have all 3 cases that Otterbox offers for the 3D :-)
[HTC EVO 3D] He123321:
Just got mine today, and it fits my 3D like a glove...
[HTC EVO 3D] cope376:
I just emailed customer support a couple days ago and have a warranty replacement heading this way shortly
[HTC EVO 3D] stanglifemike:
Well Otterbox told me to keep the Impact they accidentally sent an then over-nighted me my Commuter replacement. The new Commuter does seem to fit tighter than my original. It may just be in my mind though. Only time will tell if it stretches out or not.... hopefully it will not!
[HTC EVO 3D] bigrob8181:
Add me to the list. Just got mine from sprint and is too long. Called the number posted and new one on the way. Off the phone in less than 3 minutes... Best cs I've seen with a company in a while. They definitely have a life customer here!

Swyped from my EVO using XDA app.
[HTC EVO 3D] Rippley05:
They do have great CS, no doubt.

Unfortunately the new case they send will more than likely be the same way. I've had 3, 2 from Sprint and one Otterbox sent.... they all had the same problem.
[HTC EVO 3D] mcmikecruz1:
I just called they confirmed and reconfirmed that it's been revised and that the silicon fit loosely but not any more .

My replacement is in the mail

If you don't have an Evo3d well... You ain't got ****e
[HTC EVO 3D] Product F(RED):
I've already moved on to a TPU case which offers drop protection at a fraction of the thickness, but I'll be calling them up for a revised replacement now. Thanks.
[HTC EVO 3D] #Winning#:
Number 3 is being shipped out soon for me, crossing my fingers that this is a revision.
[HTC EVO 3D] stanglifemike:
Has any one else heard from Otterbox that it has been revised?
[HTC EVO 3D] mcmikecruz1:
Call them and ask

If you don't have an Evo3d well ...
[HTC EVO 3D] stanglifemike:
I am going to. Just curious as to how many others have also gotten this info from Otterbox.
[HTC EVO 3D] Product F(RED):
There is no revision yet. I called and ask. She said the way you can tell is if you look at the SKU number on their website. It still ends in "A" which means it's the original. If they revise it, it'll be B, C, D, etc.
[HTC EVO 3D] Rippley05:
I kinda thought it was BS.

Otterbox fails on this case... great CS, but, the product is very poor.
[HTC EVO 3D] muryd:
Very poor? Yea its slightly loose at the top but my wife and i don't even notice. Revision should be out within a month anyway but I'm in no hurry.
[HTC EVO 3D] r0cky0790:
I knew I wasn't crazy. When I bought mine at radio shack, I was so reluctant because of previous experiences with these sh!tty cases. The guy ensured me that this wouldn't happen this go round and now the only thing I have from that purchase is the screen protector that came with the case, which is pretty clean I might add. I ordered a 4000 mah extended battery and decided to get the active case to go with it. I'm pretty sure it will do more justice for me.

My "DU3L C0R3 SH00T3R" shot you down in 3D! -Security Off-
[HTC EVO 3D] morabu:
so i got my replacement in the mail about 2 weeks ago, came in 4 days!

great CS from Otterbox, but the case was still ****.

called them yesterday after reading on here about the revision being made.

lady on the phone puts me on hold and talks to somebody, comes back and says it's being worked on, but no revision has been made or shipped yet.

the out come is she's sending me a Defender for free, and asked me if i would send them the Commuter case so they could examine it. Then when the revision comes, she will send me the revision for free as well.

gotta love their customer service
[HTC EVO 3D] Rippley05:
Uh, yea.. VERY poor.

You and your wife may not notice but I sure as hell do, especially when I have fiberglass dust and metal shavings filling that gap and scratching the back of my phone.

It's an Otterbox, designed and advertised for protection, worked perfectly on my other phones... but this one is VERY poor. Thanks
[HTC EVO 3D] muryd:
Meh fair enough.

Sent from my EVO 3D
[HTC EVO 3D] mcmikecruz1:
Got my "revision" today same crap

If you don't have an Evo3d well ...
[HTC EVO 3D] jerichey:
same here

my case is a bit big at the top also. Will otterbox replace it? have the acknowledged there maybe was a bad batch?
[HTC EVO 3D] stanglifemike:
Read the thread man. Every one here is saying that Otterbox WILL replace it free of charge. Unfortunately though, the replacement you get will more than likely fit the exact same....
[HTC EVO 3D] Product F(RED):
When the

SKU

ends in something other than A (as in B, C, D, etc), it means there's been a revision.
[HTC EVO 3D] Rippley05:
Crap, I'm sorry for coming off like a total jackass man.

Bad day for sure..
[HTC EVO 3D] muryd:
It's cool you definitely deserve to have the product you'd expect to get!

Sent from my EVO 3D
[HTC EVO 3D] kungpu:
..and I thought I was the only OCD freak who noticed this, it drives me crazy. Any update on when a proper revision will be available?
[HTC EVO 3D] hitman4274:
I actually have the defender and the rubber got all streched out as well, haven't even taken it off the phone since I put it on, like stated above otterbox is super friendly about it and quick too, its just the way otterbox is sadly, still great protection compared to some other cases out there,
[HTC EVO 3D] Bigirish:
Having just bought my Commuter before reading this thread, and having the same bad fit problem, I decided to call Otterbox.

The girl I got on the phone was super awesome, and asked me if I wanted a replacement Commuter or the Defender (according to her, if she's just going to send the silicon part, they'll just send new a whole case).

So I chose the Defender :-D. Here's to hoping that one fits right!
[HTC EVO 3D] robertkyle62283:
The Defender fits well. I'd remove the screen cover that comes with it (lots of lint and dust)and get the zagg invisible shield screen protector.
[HTC EVO 3D] Product F(RED):
At least they gave you that option :/
[HTC EVO 3D] kthejoker20:
otterbox sucks and so does their customer support.

TPU cases WAY better
[HTC EVO 3D] stanglifemike:
Lol, riiiiigght
[HTC EVO 3D] nzaw4:
Uhhm, Otterbox sent out a replacement commuter , no questions asked. I received the replacement, still haveing the same issues. Anthony at customer service, was very helpful and is sending out a commuter (hopefully a revision), but also Defender!:eek:

Customer service comes first with these guys!

Otterbox, you guys got me for life!
[HTC EVO 3D] moosh3:
Mine was a little off, but not terrible. Decided in the end to get what I paid for and I called them. Gave them my name, address, and some code on the case and now they're shipping a new one, no questions asked :D
[HTC EVO 3D] Product F(RED):
They're sending me my 3rd one. I even hinted to the guy saying, "How much is a defender?" to which he never suggested just giving me a Defender...
[HTC EVO 3D] this_is_nick6:
My commuter definitely fits aaaaawesome. Sorry to hear yours fit poorly.
[HTC EVO 3D] Product F(RED):
You know what's funny? This is your first post. I just told the guy on the phone about this thread...Nice try. Also, the default XDA App sig isn't like that.
[HTC EVO 3D] rrsweet:
Has anyone had any luck with getting a different case from them? I've gone through 3 Commuters now, and am asking for the impact instead, Sick of dealing with this.
[HTC EVO 3D] stanglifemike:
Lots of people change what the XDA App signature says. Why are you questioning this guy about it? Not trying to be a prick, just curious...
[HTC EVO 3D] Product F(RED):
I just find it highly suspicious that this guy's first post is here, right after I get off the phone with Otterbox, pointing them to the thread. Maybe I'm paranoid.
[HTC EVO 3D] stanglifemike:
Oh ok, gothcha. Yea, I also mentioned this thread to the Otterbox rep that I spoke to, as did a few other members on here. That poster is probably not a Otterbox employee, but someone who just got the case. In a couple weeks he/she will also be posting about how it stretched out after using it for a while and doesnt fit in there as tight as it did the first time(yes, I'm talking about a case you perverts :D )
[HTC EVO 3D] ColdH33t:
Well I told the CS rep that the Commuter was really bad and asked if there was a revision being made and if I could be somehow upgraded to a Defender as the Commuter just wasn't right at all.

He said that yeah a revision was in the works but not completed yet and then offered me a Defender which I obviously took.

So all in all I got the Defender free originally from Sprint, sold it later for $40 b/c it was just so bulky and bought a Commuter. Replaced the Commuter. And am now getting a Defender again. Such a strange turn of events.
[HTC EVO 3D] incarceration:
You should get the defender for this phone, even if you don't use the belt clip it's better.

If you buy it off eBay (where I got mine) you only pay $32 for the Defender brand new.
[HTC EVO 3D] ColdH33t:
I concur, but the original reason I swapped out the Defender for the Commuter was because the Defender is just huge.
[HTC EVO 3D] #Winning#:
Just wanted to give this thread a bump!

Has anyone received a replacement that actually fits properly?
[HTC EVO 3D] jiggaholix:
Same problem... gapped by the headphones input... new one on the way their customer service is good... hopefully the new one fits correctly

They also sent me a replacement for my og Evo because the silicone got stretched over time... again really good customer service
[HTC EVO 3D] cor4twenty:
I've had two replacements and they all have the same issue. They decided to send me a defender but they asked me to keep the other ones :)
[HTC EVO 3D] PatrickHuey:
so whats everyones opinion on getting this case? i got a free defender, but its just so bulky and i do not like using the clip. to buy, or not to buy? sheesh.
[HTC EVO 3D] Product F(RED):
Took me 3 Commuters but now I have one that fits. But I've been using a TPU case from Amazon and it's lighter, cheaper, comes in many colors and covers the camera. If you readany reviews on them saying the power button is stiff, that's not the case anymore because they have a cutout for it now. Tl;Dr go with a TPU case unless you're an extreme clutz.
[HTC EVO 3D] jamexman:
Keep checking their website. If you look at there SKU # it ends in "A", that their firs revision, faulty one. Once they changed to "B" that's their second revision and so on. That's how we can know they moved to a revision.
[HTC EVO 3D] cor4twenty:
I honestly wouldn't. I did a drop test on this and it failed miserably at 3 1/2 feet. It fell semi flat facedown and.that was the end of that "3vo"
[HTC EVO 3D] Rippley05:
The defender is not only bulky.. but it let's a lot of dust and crap from work inside.

The communer is terrible, after a while in your pocket.. it will slide down and the gap becomes bigger. Makes it a real PITA to use the power button and it lets all kinds of metal shavings behind it.

When a case actually lets so much stuff in, it's actually worse than not using a case at all.. once I get metal shavings inside the case, they are trapped and scratch the heck out of my phone.

I'm on the hunt for a minimal case that offers solid protection, sadly.. there just doesn't seem to be one. I would NOT but anything for the 3D made by Otterbox... doubt there will be any revisions made. They have so many in circulation.. and these phones have next to no shelf life already.
[HTC EVO 3D] Product F(RED):
Buy a TPU case from TPUCases on Amazon. I bought an Android-green one (which actually looks much better in person) and this black matte one: http://www.amazon.com/TPU-Cases-Fle...VQ/ref=sr_1_12?ie=UTF8&qid=1315159811&sr=8-12

I've dropped the phone on the ground and nothing happened. It grips the phone solidly and there's a cutout for the power button so you're not struggling to press it. Overall a great, cheap case.
[HTC EVO 3D] hitman4274:
my defender works great, its a bit bulky but it offers the best protection out there right now, i even ended up streching out my silicone cover, and otterbox is going to replace the whole thing, with no problems, its being shipped to me now actually, i assume the hurricane damage is slowing the process down a bit tho with all the flooding and what not, even without the case the evo 3d seems to be a bit more durable than what it would seem, its all boils down to how it falls and what contacts the ground i.e. face first, the back, rather or not it stumbled accross the ground bouncing etc etc.
[HTC EVO 3D] cor4twenty:
Go for the case-mate tough its amazing
[HTC EVO 3D] robstunner:
Otterbox customer care is next to none. I told them what I had and the number imprint on the inside and they sent me not just a replacement silicone but an entire new case in retail packaging and everything. It still doesn't fit right but I'm confident they will fix it and do show a commitment to customer service. that's reason enough for me. I don't know how people get metal shavings into their phone....
[HTC EVO 3D] Bowdowntozoltan:
I contacted otterbox the other day about my defender being near impossible to take apart and it breaking one of the clips. I asked for a commuter instead. But theyre sending a replacement defender. I'd rather just have my money back. I don't like what I'm hearing about the otterboxes for the 3d
[HTC EVO 3D] dmcgrath009:
They sent me a new case fits perfect love this case.
[HTC EVO 3D] jiggaholix:
I received my otter box commuter replacement and it fits exactly the same as the one it replaced... still a very slight gap by the headphone jack... I really am not sure what to do now I don't want another one I just want one that fits properly... I may shoot them an email and see what can be done
[HTC EVO 3D] :
After a while with it om, I had to press even harder on the power button because of the gap space. Now I don't use the case anymore but y power button is jacked a little bit. I would have to remove the door and put it back on to fix the power button to normal. But it sinks in every hour or so. I guess my door is messed up.
[HTC EVO 3D] :
That case is a combo case right? Gloss front and silicone back? I need a nice silicon case that grips tight and gives me grip as well.

Coffee and Hip-Hop!!!
[HTC EVO 3D] Product F(RED):
You can get it in matte back and glossy front or totally glossy. Great case. Grips the phone perfectly and doesn't make it thick. The green Android one is great and the black matte one too.
[HTC EVO 3D] :
Thanks. Im going with matte n glossy combo. I decided to not go extended battery this time around since aosp will fix that.

Coffee and Hip-Hop!!!
[HTC EVO 3D] mozman:
Check out tpu-cases web site directly. They had a labor day sale going. May still be on. 25% off.

Sent from my EVO 3D
[HTC EVO 3D] :
Son of a *****.

Coffee and Hip-Hop!!!
[HTC EVO 3D] Product F(RED):
Wow I didn't even know that. It's tpu-cases.com, not tpucases.com btw.
[HTC EVO 3D] phyba:
My homescreen isn't as smooth as the video reviews ive seen and was just curious if its because I didn't do the ota update or if my unit is defective? Just getting some pointers. I tried deleting sine Widgets. Launcher pro is sluggish as well. I'm trying to see if maybe an app I installed could be the cause

I notice when I run a live wall paper its pretty bad as well. I used a program to backup my apps off my old EVO and restored just the apps on my 3d....I'm starting to wonder if that may be the cause??
[HTC EVO 3D] speedy0339:
Sinse I updated my E3D, the homescreen hasn't been smooth either. Maybe its a bug.
[HTC EVO 3D] DoctorComrade:
Haven't updated yet but it runs like a beauty right now. Can't complain! :D
[HTC EVO 3D] CheesyNutz:
No update so no lag... WINNING

E3D
[HTC EVO 3D] DeathBySnuggles:
No update and my **** is smoother than Billy D Williams.
[HTC EVO 3D] liverstealerJobs:
No update, the Green Friggin Hornut can wait. Smooth as butter with live wallpaper and ADW Launcher EX and several widgets.

My OG EVO would stutter with the live wallpaper.
[HTC EVO 3D] aaron130:
I did all the updates and mine runs GREAT!! NO lag whatsoever
[HTC EVO 3D] speedy0339:
I did the updates, and then hard reset.

Its not super laggy, but its not 100% smooth.

Hope they fix this in an update sometime soon
[HTC EVO 3D] phyba:
Well ima do a hard reset and not restore all my apps with that program. Then see I'd the lag goes away
[HTC EVO 3D] reverepats:
yooooooo....whats up bro?.....good to see ya here.....yeah i havent done the update but i have just a little lagg.....nothing too too bad, but it is there.....imma mess wit it before i jumpe to any conclusions
[HTC EVO 3D] phyba:
I'm just hoping its not my phone....
[HTC EVO 3D] YoungSinema:
My phone is fine, and I did the updates.
[HTC EVO 3D] k2buckley:
What did you use to restore your apps? I would suggest trying a factory reset, then install your apps back one at a time. You can use an app called 'app list backup' to save just a list of the apps you use. Then when you restore, it takes you right to the market to download the apps you need, one at a time. If you still have lag after the factory reset, then I'd be a bit concerned (my phone has 0 lag at all). What type of lag are you talking about? Scrolling homescreens? Opening apps? Scrolling your contacts? All of the above?
[HTC EVO 3D] firmbiz94:
I'm pretty smooth..and as the day goes by I am more satisfied with the phone..this may be s stupid question ..but what is a hard reset ? A battery pull
[HTC EVO 3D] ktrotter11:
Prolly when u was restoring apps n the background

Bussin Caps from my 3D shooter
[HTC EVO 3D] ktrotter11:
most consider it reset to factory default

Bussin Caps from my 3D shooter
[HTC EVO 3D] speedy0339:
A hard reset basically brings the phone back to the state in which HTC sent the phone to sprint. Deletes everything accept for the operating system.
[HTC EVO 3D] phyba:
Ima try that and see if it works. Ima do a factory reset and restore my apps one by one. Because none of my apps show up in in the market when I go to "my apps" menu.....just shows my purchased apps so I can't update them at all.

The lag is mainly rough scrolling through home screens and small delay when opening messaging app like 2 seconds....

I think the phone was smooth when I got.it but I can't remember. If it still rough after this ima take it back tomorrow and exchange it
[HTC EVO 3D] sheep_duck:
blah i wish i had read this thread before i decided to do the update. my phone is currently in hte last phase of updating :/
[HTC EVO 3D] speedy0339:
Yeah, I wish I held off on the updates for a minute and read the forums. Based on what I've read so far, everyone who hasn't updated their phone isn't experiencing any lag.
[HTC EVO 3D] parmend:
I noticed the lag too. I went to best buy mobile and they had one on display and that thing was smooth. It was really easy to spin the carousel. I asked the best buy guy why his was smoother and he said because it was on WiFi and for some reason its smoother on WiFi .
[HTC EVO 3D] phyba:
Also anyone notice the wallpapers take a second to.show up when u go to pick a wallpaper? Like just scrolling through them too fast and taking the previews a few seconds to load
[HTC EVO 3D] speedy0339:
I've tried everything, and its still not 100% smooth.

I'm sure HTC knows about this, and they will send an update soon. Hopefully
[HTC EVO 3D] BrianBaker:
yeah,updated and this thing is running like the sensation....Wish i could turn the carousel off....Wonder what caused this to happen? or maybe this was how it was suppose to run.
[HTC EVO 3D] phyba:
I'm relieved I'm not the only one. But it seems like everytime HTC fixes a bug, a new one pops up......hope they fix this