yashsingh1/xdaforums huggingface dataset:
[EVO 4G General] Fazulka:
I don't want to argue or be a troll, but you said right in your first post that your phone was roaming when shouldn't be. The quote below is from the 4th paragraph of your first post.

My guess is that sprint is not carefully checking each user to see what they are using the connection for, but rather found one user (you) that was costing them more in roaming fees than the contract paid. When they found you were excessively roaming (not your fault, the towers) they tried to find a case against you in order to break the contract.
[EVO 4G General] slipshft:
I would be really surprised if Sprint was looking for rooted phones, it doesn't cost them anything. In fact rooted phones can make them money since they are out of warranty. What they will look for is users who cost them more than the profit margin consistently.

If you are a user that costs them money every month they will boot you eventually. Every carrier does this, even land line carriers. If you do not fit into the ROI (return on investment) formula, they do not want you as a customer. And it sounds like you don't fit into their ROI at 45GB per month.

Keep in mind that an idle (no one at the keyboard) doesn't mean that it is not doing anything. Computers on networks are constantly checking the network for changes, updates, etc. so if this was your only internet connection and you had 3 tethered devices, I can see where there could be a problem. Especially if one of your tethered devices has malware on it.

Just my 2 cents.
[EVO 4G General] bjb_nyj101:
OP is getting kicked off because he uses a sh*tload of data.

Until someone that is known to work for sprint can come in here and tell us that it's true that sprint is tracking us, knows we're rooted blah blah blah, I'm not taking it seriously.
[EVO 4G General] pimp100500:
so im using about 1-2GB a month is this going to apply to me or just every rooted phone....on my phone i am currently getting an error saying my PCS vision username may be incorrect does that have anything to do with this?
[EVO 4G General] :
This is exactly right. They don't care that he used 45 gigs of data, they care that he used 45 gigs of ROAMING data. Huge difference. And Sprint has every right to terminate the contract of someone who spends all their time roaming, regardless of who is at fault. Simple business 101.
[EVO 4G General] halo9909:
I have a 4g desktop modem connected to a wifi router use about 90gb a month

no letter already 6 months,

stream netflix constantly, ps3 gaming, 3 laptops, 1 desktop, mobile devices, and friends using sometimes

It is my only internet connection, thus the desktop modem, so if they think thats excesive hen 4g isnt unlimited, when it was meant to replace a comcast connection
[EVO 4G General] Arbron:
If you are doing 45GB worth of data a month you are doing something you aren't saying. There is no way doing what you are doing that you use that much data. And I can tell you the system isn't out of whack.

I can also tell you that there isn't a way to tell if you are rooted, they don't track sites, they don't block sites. Blocking sites goes against the FCC regulations currently in place for mobile broadband.

Here's probably what happened. You are using a crap ton of data, downloading torrents or whatever. And Sprint is saying that's way too much and you got mad about it and made this story up.

It's not really a big deal, we all embellish stories. I just wanted to mention it so that people dont worry about rooting their phones. Even I have my EVO rooted.
[EVO 4G General] 1Brite1:
I guess my point to Sprint would be:

The EVO is advertised as being totally "Unlimited on 3G/4G"

Also, they don't feature this fact like they used to, but, it is built to allow up to 8 other devices using the mobile Hot Spot. So, in theory, I would say the average user is using 5-10GB per month. If I have three devices hooked up to my purchased Hot Spot and each uses the above calculation, I should fall perfectly into that category.

45GB is the most ever I have used. That is just the example. Most of the time it seems to be 12-25GB. But, I still don't see how that can happen. I know it isn't malware....I am using Intego anti-virus/firewall for my two Macs one that is running Ubuntu.

I guess this is just a moot issue. I just wanted to find out if others had experienced this being an always on time paying customer and being in an area that is not supposed to be roaming, but was roaming due to faulty tower signals. My bringing it to Sprint's attention that it kept roaming when it shouldn't may have triggered them to look at my account more closely since they knew I was having problems.

I agree with the previous poster, in that being, they either can't fix the problem properly and knew I might continue to roam in a non-roaming area and it would cost them money, so they decided it was easier to drop me than to fix the tower. My main point being, it can happen to you.

The point about being rooted is this. Yes, Sprint probably doesn't care if you root, but once they know that you have, you are flagged. So, when a problem arises, they will use that against you. Because my phone software shows that I had previously been rooted, they can say that I am doing improper/non-authorized usage, thus reason to terminate my account. Returning to stock no longer matters. They already know.
[EVO 4G General] Mikee4fun:
I have no sympathy for you. I am glad you are getting the boot, it is people like you that abuse the Sprint network which slows down my internet. I do not care if they say unlimited, you are most likely torrenting or something with numbers like that. I rarely even use 500MB of data a month and it is slow as hell. Goodby and enjoy your new network.

Edit: Well I am being a bit harsh but if what you say is true and you are using a WIFI hotspot, are you leaving it unencrypted and on all the time? A neighbor near you could be hitting up your Wifi tether and then torrenting. If this is the case I would bring this up to Sprint and tell them your situation and they may backtrack, otherwise you are done. Also if you where using a hacked PRL to get 3G on roaming, I believe that is a perma right away. I never get 3G roaming unless it is the bay market that is jacked.
[EVO 4G General] 1Brite1:
Sorry, but you are totally wrong. First, I never lie. Second, it doesn't matter since my account is terminated. I have no reason to lie. If I was doing torrents or movies or whatever would use that high usage, I would just say so. If you read my posts, you would see that it was ME that kept calling and asking why MY usage was so high from the first month that I had my EVO. It never made any sense why it would be so high when, especially at that time, I didn't even know about Pandora, etc. So, you are totally wrong.

As far as being a Sprint Employee, unless you are in a very select group of people, you are just like the rest of us pions. You don't have the necessary clearance to see what they can. That is why, since Sprint is located in KC, that I was actually being monitored, possibly by a third party, out of OK.

So, again, everything I have said is true. This is not a made up story. This is not me fudging the facts. If I did it, I would say so. If I didn't, I won't admit to anything wrong. That is why I posted, it would make no sense otherwise since I have gotten "The Letter".
[EVO 4G General] 1Brite1:
Thank you. Appreciate, bud. How did you ever make to senior status? By making up remarks like this? Very bad attitude and if you are only using 500MB per month, you should just get a dumb phone because having a smart phone uses much more than that. Do you even use any of the features. Or do you just use it to make phone calls and check your email. My gosh.
[EVO 4G General] SilverZero:
No, because then they would be violating the court ruling that says an end user can do whatever they want with their hardware. Correct me if I'm wrong (somebody who actually knows the legality) but you could wave your superuser app right in Dan Hesse's face and Sprint couldn't do anything about it.

Now, if you're using a lot of data - or at least ROAMING data - THEN you could be flagged and terminated. And if you don't know what your phone is doing 24 hours a day, you might be using lots of data. I personally always set my phone to "Sprint only" and if I have no service and I need it I'll toggle the roaming on, but just be careful not to use lots of data. I am fortunate to have good coverage where I live and play, so it's not much of an issue for me. YMMV.

Your phone being rooted absolutely opts you out of any argument you have for warranty issues, but as far as your contract goes it's irrelevant. Again, I welcome correction if somebody knows different.
[EVO 4G General] 1Brite1:
Thanks for sharing. Watch out though, if I am getting nasty comments about using 45GB for unknown reasons, I can just imagine what they will say to you. At least you are able to do what you are doing. And know where your GB's are coming from.
[EVO 4G General] Mikee4fun:
Brite obviously you don't know how to use a smartphone because you got yourself into this predicament, now go cry in the corner... Your response is quite childish, I am just being blunt and upfront, if you can't handle the heat, get out.
[EVO 4G General] Arbron:
I'm not totally wrong. I'm not an entry level Sprint employee and I'm not in retail ;) (edit: this was not "Arbron" but a friend that was over. Arbron is not a Sprint employee and works at Dell.)

If what you say is true, you should file a lawsuit against Sprint. We would have not only broken our internal policies but 2 Federal regulations as well.

So either you are lying or you should get a lawyer and sue. Sprint would easily settle and offer you free service for several years as well some $ generally.
[EVO 4G General] Sunsparc:
Just as an FYI, Sprint repair locations are now required to service rooted devices.

If the problem is suspected to be caused by the root, they're supposed to RUU it as a method of troubleshooting.

Anything hardware related has always been covered, rooted or not. If they're being jerks about it, remind them of the M&P.
[EVO 4G General] oldwesterncowboy:
I live in the country, no dsl, no cable. no 4g

I have had a 3g air card forever,

When the EVO came out I got it. and it is my home internet.

I never have less than 40gb usage a month.

I got a letter a couple years ago about roaming over usage.

I called, they said if I continue to go over roaming, I would be ejected.

I switched settings to SPRINT only service, no SPRINT signal no service.

I have never heard from them again.
[EVO 4G General] 1Brite1:
Like I said in the first post, if you don't have anything to contribute to this ACTUAL situation, then DON'T waste anybody else's time and wasted space on this thread forum. It adds no help or value. I posted it to HELP others. I am just wondering why it happened. If it has happened to others in MY situation. It is very plain and simple. So, if you have something to add that is constructive or you have information about this, please add. But, by acting/saying what you did is childish, my fellow xda-member.
[EVO 4G General] 1Brite1:
I think you hit the nail on the head. It does no good to post things here. And, as I said, I have done nothing wrong. So, since you are "In The Know" of the Sprint Company, let them know that they will be having a case. I have all my paperwork, all of my invoices, all of my data usage, how it keeps roaming for no reason, when I called. How many notes I took. It's all logged. So, I just hope that they don't find out that it was YOU that cost them money for suggesting a lawsuit. Good idea.....not a fun one....but when you are right, you should go for it to protect your integrity!
[EVO 4G General] Mikee4fun:
Did you bother to re read my first post edit?
[EVO 4G General] 1Brite1:
Finally! Where have you been. Thank you! That is exactly what I am talking about. However, with the Sprint Towers keep going down, I was told by tech to turn ON the roaming, otherwise I couldn't make any phone calls or use the Internet. But, then, I told them by doing that, my battery died so quickly and it kept heating up. That is why I told them that I should NOT be roaming. By selecting Sprint only, in a totally Sprint covered area, I would get the no signal.
[EVO 4G General] Arbron:
I'm not worried about it, even if they find out who I am, I'd be protected under the whistle blower act since, if you are correct, Sprint is breaking the law.

But since you're not correct it won't affect me at all
[EVO 4G General] nebenezer:
This whole thread smelled fishy. Then I got down to this post and found the dead fish!!

I'm calling bull**** on your whole story. You are supposedly paying for a service you are using and they're going to cancel you for it?

The comment in the above quoted post that convinces me this is BS is " they are starting to use that as a reason to not allow you to use your insurance to have it fixed because their software shows that it is now or was in the past rooted"

Sprint doesn't sell the insurance, Asurion does. Sprint has no place or reason to forbid you from using your insurance. And bricking your phone then paying Asurion $100 for another one doesn't violate anything. The insurance is a service agreement, not a warranty.

Either your whole story is a load of bs or there is something more to the story you aren't sharing.

Monitoring browsing activity? Blocking specific sites? Bull****. I don't believe that for a second.
[EVO 4G General] Prugor:
Sounds more like the OP was excessively roaming when OP shouldn't be and Sprint dropped them since OP couldn't adhere to their contract, terms of use, and other fine print.

Happens, should have been proactive when you were obviously reactive or inactive. Read your bill, examine it, analyze it. Lazy people get screwed all the time, justifiably. Why should a company keep someone that can't take a few minutes to ensure their side is correct.
[EVO 4G General] Prugor:
OP should screenshot, scan bills, blur out accounts/serials/names and prove their point without useless walls of text.
[EVO 4G General] oldwesterncowboy:
Too bad you didnt get the name of the tech that told you to keep roaming on.:D

after reading all the posts here, I feel it was a roaming issue not rooted issue.

If you use your hotspot for your computer. things like gmail, facebook are always using data, even if you are not doing anything. if you leave your computer on all the time then you may have other programs using data.

even a security system with cameras on 3g eats a lot of data;)
[EVO 4G General] 1Brite1:
Arrogant. Without knowing me. You already have the facts. It makes no sense. But, I guess you know it all since "you're not correct" comment says it all. People are just insane anymore. Not all people lie or tell half truths. And when someone does say exactly what happened, they get knocked down.

This is exactly why the truly honest people get so enraged when this type of thing happens. No one could POSSIBLY be wrong on the other side of the case. Just like how Sprint kept saying that there was no known problem with the towers until they actually sent someone to my address and could see that indeed it was roaming. I still have that voicemail on my phone confirming that. So, it's all good and I have all of my ducks in a row. That is all that matters. I am covered by all of the recorded calls/emails/paperwork. I just hope that Sprint has a good reason and backup documents themselves because there is no reason to say that because they know that there is a problem-remember, I said it has been on our nightly news. So, that is another back-up source that I can use and may just go to them and let them use their attorney and have my case put on our local TV nightly news. And, of course use all of these helpful thread replies already copied and ready to share with them.

So, you are just helping my case out even more by denying it could POSSIBLY happen to anyone.

I come in here trying to help others and think that I am just stuck with the decision, but you have helped get me revved up to fight for what is right and just. Thank you. And I mean that with all sincerity and not trying to be a jerk. I really am a nice, mellow guy.
[EVO 4G General] Zabalba:
Yea.....
[EVO 4G General] Sunsparc:
I've seen people with a lot more evidence get thrown out of court. Why?

If it does indeed go to court, Sprint's going to pull out your contract and wave it in front of you. The part about not being able to 100% guarantee network stability due to various factors and also the part about excessive roaming.
[EVO 4G General] filebug:
ive been on sprint for 9 years in july. for the last 2 years i use on avg 30-200gb a month threw tethering on my rooted evo.

i have never had a warning of any kind and yes i torrent and use it as my primary internet. no i don't pay for my wifi tethering or anything to that nature. i have the 1500 everything plan and got the 10 a month unlimited 4g thing i had to get with my evo.
[EVO 4G General] Arbron:
EVERYBODY lies and tells half truths. EVERYONE. Sorry its just how humanity is.

I should point out that if Sprint cancelled because of roaming/data then you have no case.

The only thing that you could go with would be that they were montioring the sites you visit and blocking certain sites. Neither of which Sprint does. I suppose Clear may do that on their 4g network, but it doesn't sound like you were using 4G
[EVO 4G General] Evo4eva:
Dude give it up, you were using your phone for your only internet service. That's not what the phone is for. It doesn't matter if you're paying for the unlimited data and hotspot feature. When you use that much data it DOES cost them more money than they get from you in 4 bill payments. I don't think you being rooted had anything to do with them cancelling your service. You were misusing the unlimited data feature. The hotspot feature is meant to be used when you are traveling or in an area with no wfii, NOT AS YOUR ONLY INTERNET SERVICE. Even going over 15-20GB for 3 months consistently will red flag your device. Sprint really doesn't give 2 ****s about your phone being rooted unless you messed it up while rooting or flashing, it was the way you were using your data.
[EVO 4G General] kthejoker20:
I had problems with my wifi after rooting and going back to stock. Even though you think you turn the hotspot off, it still stays on.

So my guess is your a victim of a neighbor hacker, who probably peer-to-peer on your phone. Thats why sprint is being an azz to you.

However, lesson to be learned here. SECURITY......

ALWAYS use a VPN connection. Easy to setup on your home router, then connect your phone to the VPN and everything is invisible to SPRINT.

They can still see the rooting stuff, but all the internet traffic is secured.

Maybe a dev can chime in on how to be secure with the rooting portion.
[EVO 4G General] HHLLC:
So the consensus is that it was the roaming that got him and not the data in general, correct?
[EVO 4G General] Evo4eva:
I agree I believe it's his data roaming, you can't use your cell phone as your only internet source and cost the company thousands of dollars and expect them to be okay with it. I don't care how many of you are going to say "I use this much data every month blah blah blah", if you really are using that much data every month and slipped by the radar for this long, don't worry your time will come. When Sprint says you have unlimited data, they don't expect the average user to suck up in between 20-40GB a month. That's ridiculous, nobody should be using that much.
[EVO 4G General] sah0724:
And when Sprint goes tethered people like yourself start *****ing...

I'm willing to bet you spend at least $50 a month on eating out but you won't get a cheap dsl line for the home.

I want Sprint to go tethered, so people can get a damn life and stop sitting on the phones all day using 50gigs a month on 4g.
[EVO 4G General] mattykinsx:
You used 45 GB of data in a month. Its my guess that you either:

A) used this much data multiple times

or

B) used a lot of roaming data multiple times.

Sprint is not going to cancel your service because you're rooted.
[EVO 4G General] phatmanxxl:
I don't recall ever reading in my contract about Modding or rooting a breach of contract, I am aware excessive roaming and data usage is. I guess I should read it again. I use very little data OTA a month or roam so there's no reason for them to flag my account for abuse.
[EVO 4G General] dbolot1:
Does running RUU set s-on?
[EVO 4G General] mattykinsx:
Please do not abandon being rooted because of this story.

As long as you are not constantly abusing your data services you're fine, seriously.
[EVO 4G General] dbolot1:
I am not going to unroot. I just wanted to know for reference.
[EVO 4G General] mattykinsx:
You have to run the s-on zip file, then you run a RUU.
[EVO 4G General] dbolot1:
I am just wondering how sprint knew about him being rooted, and you are saying the just running RUU does not set s-on, so is this how they knew?
[EVO 4G General] mattykinsx:
I don't have that answer nor do I know if his claim that they knew is actually true.

Let's put it this way.

If you flash s-on and run a RUU and take it to the store the ONLY WAY for Sprint to have ANY IDEA that you rooted is if you leave the SDCARD in there and you have "rooting materials."

Now, is it possible that this guy was using 45GB of data constantly so they looked up what he was buying in the market [maybe he bought a root based app via his sprint bill] and then told him he's out and mentioned rooting?

Sure.

But I'm telling you right now, it didn't have to do with rooting.
[EVO 4G General] msarro:
So wait... rooting your phone breeches the warranty? Even though the warranty isn't held by Sprint (its not in any of my local sprint stores - it is handled by a third party)? Thank god I've only ever had to get one replacement, and that thing was smashed to pieces. It also helps that my girlfriend took it in and cried. No questions asked, didn't even pay a deductible. RIP Samsung Moment.
[EVO 4G General] SilverZero:
Yes, rooting your phone could be a reason for them to refuse a warranty claim. But it won't get your contract terminated. :)
[EVO 4G General] Sunsparc:
Excessive data usage without a hotspot addon is a huge red flag. There's no way you can pull down 45GB in a month on just the device, you've got to be tethered to do that.
[EVO 4G General] tejasrichard:
Yooooou.....

Better not root.

No, don't even try.

No super user,

I'm telling you why.

Sprint has got this sh*t all locked down! :D
[EVO 4G General] sand1303:
you can't steal movies anymore, you can't steal music anymore, now they are taking away our home brew phone software as well?

what is this world comming to
[EVO 4G General] mattykinsx:
Are you people really believing this? :rolleyes:

The guy used 45 GB of data probably much more than one time.

That's what caused this.

Seriously guys come on now.
[EVO 4G General] xHausx:
45gb a month while you are paying for tethering is one thing, but 45gb a month while roaming on verizons network is a whole nother story. Theyll drop you with a quickness for that.

But yes, I'm pretty sure they can see what version of rom your phone has and if thats been changed it'll tell them that instead. Some Sprint reps know what to look for too, so if you left something on your sd card or the xda app is showing it's a dead give away.
[EVO 4G General] :
Yea he tethers and HE PAYS FOR IT..

He pays for his tethering so he didn't do anything illegal on the data usage. PEOPLE SHOULD READ THE ENTIRE POST.
[EVO 4G General] tejasrichard:
Of course not, I was just being funny.

Do you think my Team FUSprint wallpaper would be a giveaway?
[EVO 4G General] tejasrichard:
Whether you agree with it or not, excessive roaming is excessive roaming is excessive roaming....is grounds for termination of contract, and cancellation of service, regardless of whose fault it is. Read your contract. They aren't charging him an ETF, so it isn't a punishment. They are simply exercising their right to not provide services to someone who is costing them money.