[Droid Incredible Q&A, Help & Troubleshooting] jetsaredim:
Just to complete the thread, figured I'd update with what ended up happening (long post, bear with me)...

So, as I mentioned previously, about a week or two ago, I'd sent out my phone for repair under the warranty through Best Buy's Black Tie Protection. They said it would take up to 30 days and after putting up a $150 deposit, they gave me a loaner phone (also a DInc) to borrow. Also, the loaner had no screen protector or case with it, I had to provide a cheap case as I didn't typically use one but was super paranoid about damaging the loaner and not getting my deposit back.

Anyway, I was calling every couple of days to find out the status of the repair as I really didn't want to keep holding on to the loaner. So, last Friday they updated the repair saying it was repaired and being sent back to the store for pickup but that they couldn't tell me what they'd fixed - only the techs at the store could find out by looking at the repair notes that get shipped with the unit.

This Tuesday rolls around and the store calls to say it was in and ready to be picked up. When I asked what they ended up fixing, they said "nothing" as the repair center couldn't reproduce the issue and just sent it back. This made me really pissed as I had just gone through a huge fight with a warranty company for my daughter's DS Lite after having sent it back literally 7 times for the same issue. Did not want to go through anything like that with the phone. I told them that it was pretty obvious that it was overheating and that I was able to reproduce it in the store before they had initially sent it in. So, they said they would take a look at it with me when I got there and if there was still an issue, they would just swap it out for a new one.

So, I got to the store and I'm telling everyone that I interact with about how odd it is that they couldn't reproduce the issue and that I was sure I could get it to start overheating in no time. They just nod and smile like I'm some crazy person and just tell me that if it happens again they will work with me. Meanwhile I'm just worried that it's going to start up again after I've driven all the way home which is like 40 min each way. They just set the phone back up with an InvisibleShield at no charge (they took off the one that was there before sending it in) and then send me on my way. I'm walking out still swearing up and down to the Mobile department folks that it's going to start rebooting any moment.

First thing I do when I get into my car is try to setup Google Voice which any good Android user should use to handle texts and voicemail (IMHO). Anyway, once the market fires up, it starts downloading all the automatic updates - I think about 8-10 or so apps - and immediately it starts with the overheating and rebooting.

Walked back in to the same guy who was just helping me and just showed him the phone as it was still rebooting. He starts looking over it trying to figure out what I'm talking about and it rebooted on him as he's in the middle of messing with it. That's when the lightbulb finally dawns over his head and he realizes I'm not just ****ting them about the issue. So, gets together with his manager and the Black Tie crew dude and they're like ok - new phone. Oh, but wait, we don't carry the DInc anymore, guess we'll give him a DInc2 then.

So, after what seems like an hour of 3-4 people arguing over the register in customer service about how to process the transaction to get a 599.99 phone down to 149.99 without actually renewing my VZW contract, I finally get the DInc2 for a replacement. I only had to pay the first month of the service plan for the new phone which somehow worked out to less than $5 due to all the crazy price matching and having "returned" my old phone.

So, for all those out there that poo-poo on Best Buy, there's one good outcome. Even though the repair center couldn't figure it out, the people in the store got it right.

Also, one more thing... If you consider buying a new phone from best buy and decide to get the protection plan there is something to consider... There are two options - 1) pay $10 every month for 24 months OR 2) pay $160 up front. In either case there are no deductibles. With option #2 you save $80 over the course of the warranty which is huge. However, something that wasn't explained to me at the time which makes a big difference which should be considered. If you end up having to actually make good on the warranty and need a new phone any time before 16 months into the two years, you are basically better off paying by the month. The reason for this is that when you get the new replacement phone, the warranty is considered "fullfilled". Basically, you are getting rid of the phone that the warranty is covering and you are kissing the remainder of the pre-paid warranty away. If you were paying by the month, you would only be paying up till the time you get the new phone.

Take me as an example. I pre-paid for 24 months, but only got 12 out of it. I would have saved about $40 if I'd been doing month-to-month. $160 vs $120 (12 x $10). Just came as a surprise to me so I figured I'd pass that info along. Also, since there is no deductible and the plan covers accidental damage, it's way better than the Asurion plans from Verizon.