[T-Mobile LG G2x] icecicle04:
So i didn't get too much out of this but it was something to do since i was pretty bored if you guys wanna read it to get more info on bs reps or something idk or just to kick it..but i started by asking about battery problems and skipped the bs account info n all that so here it is..

_Latreacha M: Have you tried a different battery?

Ali Khan: .. just the one that came with the phone

_Latreacha M: Please remove the battery and inspect it for damage such as:

Missing contacts

Swelling

Other physical problems

Ali Khan: looks fine

Ali Khan: all the gold contacts are there clean

Ali Khan: batterys got no bubbles or anything

_Latreacha M: Also, what color is the square below the metal piece on the phone, and there should be one on the battery, please?

Ali Khan: theyre both white

_Latreacha M: Thanks.

_Latreacha M: Also, can I have the IMEI number, please?

Ali Khan: 012**********

_Latreacha M: Thank you.

_Latreacha M: We can exchange the battery at this time.

Ali Khan: alright thats fine

_Latreacha M: You will be billed a $5 Service Warranty Processing Fee.

Ali Khan: for a battery ?

_Latreacha M: Processing any order.

Ali Khan: well when you guys fix the quality issues for the phones do you guys send everyone who bought the old ones a new one ?

Ali Khan: like without the screen bleed and updates and all that

Ali Khan: like when you guys start selling the phone again

_Latreacha M: We're exchanging the battery. That depends on what they warehouse sends out.

Ali Khan: no im saying if i pay the 5$ right now and get a new battery, and you guys get the phones without the screen bleed and the updates and without issues, i'd be able to get that right ?

_Latreacha M: No, we're exchanging the battery only, you're not exchanging the phone. Yes, it's a new battery.

Ali Khan: do i keep the old battery ?

_Latreacha M: I will provide you more information, once we're done.

_Latreacha M: Can you provide me the shipping address?

Ali Khan: but you're not understanding what im asking.... when you guys get more G2x's in stock they are going to be the ones without the issues and GB on it.. so when you guys get the ones without the screen bleed to sell again (since you won't be selling the same screen bled phone again) would i be able to exchange mine for a good one

_Latreacha M: Again, for an exchange, that depends on what the warehouse send out. For an upgrade, we don't have that information.

Ali Khan: how would it be an upgrade if it's the same phone

Ali Khan: but isn't that why you guys aren't selling it on your website ???

Ali Khan: because of the screen bleed and old software ?

_Latreacha M: Again, we don't know what the warehouse sends out. What they can send out, or what they're going to send out.

Ali Khan: I'm pretty sure you guys tell LG what to send out . .

Ali Khan: because i talked to them and they told me that you guys tell them what to do and they comply with tmobiles contract and do what they say . .

Ali Khan: (i only know this because i tried getting a battery from them first)

_Latreacha M: We have our own warehouse, nothing to do with the manufactures. If you would like to replace this battery, I would need an address.

Ali Khan: but you guys don't have any G2x's in your warehouses...

Ali Khan: atleast that's what Tmobiles been saying right

_Latreacha M: We exchange all phones. So, I would say we do, because I've exchanged that phone. Again, if you want to exchange the battery, provide me with an address.

Ali Khan: ok . .

Ali Khan: but can you tell me if i have to send back the other battery first

Ali Khan: cause if im paying 5 bucks for the battery and i gotta send this one back i can buy one on ebay for like 10 bucks and have two batterys then you know ?

_Latreacha M: Yes, once you provide the address.

Ali Khan: if the problem doesn't get solved or anything

_Latreacha M: I have more information in the form. It's step by step.

Ali Khan: ok well

_Latreacha M: Can I get an address?

Ali Khan: can you just put it on hold for now

_Latreacha M: Yes.

_Latreacha M: Is there anything else we can assist you with today?

Ali Khan: do you know when you are getting more g2x's in

Ali Khan: the ones without the screen bleeds

Ali Khan: and the update ?

_Latreacha M: No.

Ali Khan: i believe it was "summer" right

_Latreacha M: Again, we don't have that information. I'm providing the information that we do or don't have.

Ali Khan: when i bought the phone in may they had the information so how do you guys just loose it

_Latreacha M: The information that was provided in May, was in May. We don't have updates coming along from May to now, just on one phone.

Ali Khan: ... so it was information to make me buy the phone at that time with no intentions of it being true?

_Latreacha M: If you feel that way...that would be the way that you feel. All devices made, not just focused on phones, have their issues. They're electronics. If you feel that it did not live it up what you expected...our jobs are to troubleshoot the issue, if not resolved, then replace. If the issue goes outside of our support, then a customer can contact the maker of that phone. Which in your case is LG.

_Latreacha M: We're just the carrier of the phone, not the manufactures.