yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Zeveronian:
I've had this problem since I got my phone. Bought it unlocked from Hong Kong, serial SH17EVxxx..

I will try as many of the above stated solutions to see if I can help narrow it down a bit, I really hope I will get the 2.3.4 update soon too.. Ah well, one step at a time.
[HTC Sensation] Phateless:
That's ****ing gibberish! You should copy and paste that back to customer service and paste it on yelp.
[HTC Sensation] Nightfall983:
@ moh0

You may be right... I've had my sensation for exactly a week, with no problems. But the thing is that I switched the OEM battery with a chichitech.

Also, it is noticeably cooler than the OEM.
[HTC Sensation] undercover:
Busted. The :). I'm using Anker battery and problem is still there now and again.
[HTC Sensation] incaaa:
Well i don't know, is it just me or what.

But after official 2.3.4 OTA i don't have screen issues anymore :confused:
[HTC Sensation] stuart0001:
I've had the issue with stock and Anker battery
[HTC Sensation] undercover:
See it's so random that it gets really annoying. We can't find the cause, because people say different fixes work for them, there is no ONE fix that works for everyone.
[HTC Sensation] undercover:
Emailed HTC with links to thread and petition again. :mad:
[HTC Sensation] emzed:
Stock battery here, I charge on USB and AC. I did the earlier mentioned 1 hour batteryless procedure this morning without improvements.
[HTC Sensation] undercover:
Just got reply back from HTC and as usual they can't comment on third party links meh. Replied, will keep you guys updated.
[HTC Sensation] fr0zenblood75:
I think the issue may have to do with the phones temperature , today I left it next to my window and it felt noticeably cooler the app said 91.6° And now carousel works with just one swipe it is very responsive and I have no issues with lockscreen.
[HTC Sensation] undercover:
Had problems when phone was hot and cold. So, while it might be related, it's unlikely to be the cause.
[HTC Sensation] fr0zenblood75:
Ohh I guess I was just lucky I hope it stays this way :D but I doubt it
[HTC Sensation] mikea3000:
Maybe the Anker causes issues but not the chichitec as this user mentions?
[HTC Sensation] undercover:
Maybe. Someone needs to test it, alternating all 3 batteries.
[HTC Sensation] jonnyilbello:
hi to all. i can tell u a solution (4 me worked). I've done a factory reset and set brightness in "automatic", so now the battery is no more hot and i solved the issues. i hope my board would be useful.
[HTC Sensation] moh0:
Reverting back from chichitec to stock. Will update by tomorrow.
[HTC Sensation] undercover:
Thanks mate. The me thinks it might take a week for problem to develop.
[HTC Sensation] Sean3:
moh0, I ordered a chichitec 1900 bat, and it says it comes with a charger. Did yours come with a universal charger? If so, have you been using it to charge your battery?
[HTC Sensation] moh0:
Yeah I've been using the universal charger. My phone hasn't seen a usb cable ever since I got it.
[HTC Sensation] moeinf:
installed that touchscreen booster app last night and not having any problems yet its so much better
[HTC Sensation] kylepotters:
I have had the touch screen problem come and go after a total discharge of battery and then recharge. I still have the missing charactors on texts which is so annoying, i know when this happens as i have it set to vibrate on every touch. I lost my temper yesterday and contacted HTC for the phone to go in for repair and i noticed just as i was ready to send it that the touch screen issue with the loop was reoccuring.

My handset was collected by UPS this morning, HTC will receive it later on today (Wednesday) What do you think they will do with it? Repair with parts? Software upgrade? Replace?.....

I'll post back....
[HTC Sensation] Srid18:
Hi I am new to the forum.... i was just wondering if the touchscreen issue could be due to the type of screen manufacturer. As I am aware there are 2 major touchscreen manufactures Sharp and AUO

I was going through the following forum http://xdaforums.com/showthread.php?t=1131592 and noted that the distribution of responsive to non responsive screen similar to that of the screen type distribution. This is just my theory, I could be wrong....
[HTC Sensation] maschenazi:
I have asked HTC yet again what the hell is going on with my call as is more than six weeks old and it has been escalated more than two weeks ago...

Also asked when is UK unbranded Sensation going to receive the latest OTA. Clear response from HTC, as always:
[HTC Sensation] mishufac:
my touchscreen doesn`t work at all. and not even the capacitiv buttons as i testd in recovery. it happened after i let it discharge untile the phone switched off and lt it for about 16 hours without recharge. is this related with what are you guys tlking about?
[HTC Sensation] undercover:
Doesn't look like it's the same problem.

Spoken to HTC, they'll pass info to developers, that's about it. :mad: I want a solution, not an answer without any promise.

P.S. tbh, i'm getting really annoyed now, touch screen together with poor reception make this phone almost unusable at times. Really thinking of swapping it for SGS2, at least it works! (as much as i hate touchwiz and plasticky feel....)
[HTC Sensation] jldiablo:
I had the same screen issue with my unbranded EU sensation, so fed up with it... now switched to SGS2, everything is improved.. smooth daily use and gaming, larger RAM and lighter UI really helped a lot in which sensation will never get around with it.. if you don't like TW, you could always try the spb mobile shell 3D, and also I get better battery life, louder and clearer speaker, better screen (true black background), USB to Go, HSPA plus etc etc.. check this out, not the GPS but the screen: http://www.youtube.com/watch?v=u-_5f...feature=relmfu

also SGS2 recognizes 10 finger touches but sensation can only do 4...

with the much thinner and lighter body, you can hold it for much longer and you arm will not get tired, plus you could apply any case you want and it still can fit into your pocket.. and it is not that plasticky as you thought, specially with case on, you can't even tell

just can't express how happy I am right now after the switch, lol.. you really should do that too..:D
[HTC Sensation] champkongen:
Tired arm... Haha

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[HTC Sensation] jldiablo:
lol, I guess I need to do more exercises..
[HTC Sensation] mert_im:
1-Letting battery discharge till phone turns off

2-Pull battery out for at least an hour

3-Put on charge

4-Press power button as to turn phone on

this one works perfect for me ;)
[HTC Sensation] karakalem:
i have all the problems above in my girlfriend's 2weeks-old sensation. it also has a slight lag between switching homescreens. but after the 2.3.4 OTA it seems like the unresponsive touchscreen issue is gone right now but i am not sure because it is so random:confused::confused:
[HTC Sensation] fr0zenblood75:
The problem went away for a couple of days. Its nowback is this software or hardware? ? Has a custom Rom fixed it

For anyone? ? The problem is realty bad on the keyboard I would try installing another rom but I'm waiting on rooting until in sure I don't need an exchange :/
[HTC Sensation] undercover:
Not sure mate, its up to you, but as long as you unlock via revolutionary method you can revert back to stock.

Now, big question. Does anyone have touch screen issue on 2.3.4 ROM wherever stock or custom? It just hit me that I've been using phone while on charge quite a bit lately and problem hasn't come back. I will do my best to induce it again(can't believe I'm saying that).
[HTC Sensation] fr0zenblood75:
Well true I guess ill test it anyways

Are you on a 2.3.4 rom? ?
[HTC Sensation] undercover:
I am. Just seen a complaint ,guy is on 2.3.4 :(
[HTC Sensation] aliensmille76:
Had it before and after update to 2.3.4 Bug was gone after used it in safe mode for about 1 day.
[HTC Sensation] undercover:
Hmm, OP needs a revamp anyway, so could post SAFE MODE a a test fix. What are exact steps please?
[HTC Sensation] stuart0001:
http://www.htc.com/uk/faqs.aspx?p_id=399&cat=5526&id=169050

I'm going to give it a go.

Edit: Immediately the screen is performing perfectly. I'll leave it in safe mode for a day or so to see if it's ok when back in normal mode.
[HTC Sensation] undercover:
Nice. Keep an eye on it Stuart. Try swithcing it off now, see if problem comes back, if it does, keep it on for longer, and keep upping it up till we know how much time in safe mode it takes to clear problem (you obviously don't have to do it, but it would be nice :)).

Now, if it works... What is turned off in safe mode that gets rid of the problem...? That's going to be a difficult one to find.
[HTC Sensation] stuart0001:
Already ahead of you and am rebooting to normal mode. If Safe mode works ok then it sounds hopeful that a fix can be implemented at software level instead of hardware.

Just to add that fastboot needs to be disable to allow booting to safe mode.
[HTC Sensation] stuart0001:
Just rebooted normally and screen is still working perfectly. Now to see how long it lasts.

Only downside so far is it looks like you have to re-add your widgets to the home screens as they all show as "Problem Loading Gadget" after being in safe mode. A small price to pay if this works.
[HTC Sensation] undercover:
Lol :) Either you are to fast or we just think alike :)

Fix in safe mode does not necessarily mean it's a software bug, we don't know what limitation it puts on hardware.

I just found out that Sensation doesn't have charging controller on board, it's done via software... + problems charging after changing recovery + fix using Desire charger (at least for me). This is defo to do with the way phone charges.
[HTC Sensation] fr0zenblood75:
Ummm I had tried safemode but didn't work I'm going to try again and test it
[HTC Sensation] stuart0001:
I'm utterly convinced that the overall performance is much better when you don't have the screen issue.
[HTC Sensation] stuart0001:
True but that means if it is a charging issue then it can be fixed with software if charging control is done with software.
[HTC Sensation] notus:
Update for the Sensation 4g finally out

Fixes touch screen issues. It fixed all my issues. No more freezing no more laggy unlock issues. Hope everyone else fairs well to..

http://support.t-mobile.com/docs/DOC-2392
[HTC Sensation] eliteone:
Is the carosel working as well? I'm confused as to how the update fixes the screen issue..... have we not had the same EU version out for quite a while?
[HTC Sensation] stuart0001:
Quick update: My phone was at 30% last night so charged overnight with my usual charger that came with my DesireHD, used it a little this-morning then topped up with my 1 amp fast car charger (this has previously triggered the issue) and the phone is still fine.
[HTC Sensation] aliensmille76:
leave it in safe mode for 24 to 48 hours,after that time it should work.

first time I tryed this, my phone neded about 48 hours to fix the problem. after that worded perfect for one week.
[HTC Sensation] aliensmille76:
last time as the issue came back my device was on the second day without charging,so I don't think charging is the problem!
[HTC Sensation] veper:
Did you connect your phone to USB (to transfer files, etc) during the time without regular charging?

Sent from HTC Sensation
[HTC Sensation] aliensmille76:
No
[HTC Sensation] DeoreDX:
Apparently I can't boot into Safe mode... lol. It goes through the whole boot process, then the lock screen pops up and I see safe mode at the bottom of the screen, the screen turns off and the phone stops responding until a battery pull.
[HTC Sensation] abrown0809:
I booted into safe mode and nothing changed. I read that some people see a change right away. Does the change slowly happen over time? For example if I were to leave the phone in safe mode for 24 to 48 hours?
[HTC Sensation] abrown0809:
Im on a 2.3.4 rom and I'm having issues. Can't get the carosel started, hard time unlocking phone. I have a tmous sensation but with eu rom.
[HTC Sensation] stuart0001:
For me it was instant but the problem has returned in normal mode after just 16 hours. No event in particular appeared to trigger its return but the bottom of the phone was hot when it happened
[HTC Sensation] stuart0001:
Just tried the safe mode method but it hasn't worked this time :(

This bloody issue seems so random as do the solution's success rate. I'm at my wits end now :mad:
[HTC Sensation] undercover:
Have you tried that patch?
[HTC Sensation] mert_im:
After an hour I got a same problem! I thought that was really hardware problem. I flashed my stock rom(2.3.3 - 1.34.206.1) again to send my phone to HTC. But now, I have no problem and my phone is really perfect, smooth and stable! My Quadrant score ist 2200 !!! more than custom roms.. I have still S-Off and root.
[HTC Sensation] stuart0001:
Yep. It made no difference. Sgs2 here I come I think. If it was just the screen I could maybe live with it but general performance takes a hit at the same time and detracts greatly from ne enjoying the phone.
[HTC Sensation] aliensmille76:
Issue was gone after about 40 hours in my case and came back after about 2 weeks:-)
[HTC Sensation] karakalem:
Issue is gone for now after OTA update. Now i'm beginning to enjoy the phone. :D
[HTC Sensation] LondonDave:
Another lock ring problem

Just to add my tuppence-worth:

I've had a Sensation (with Vodafone) since May. In most of that time it's worked just fine, but about a couple of weeks ago the on/off/sleep button stopped functioning. However, plugging into the mains (or unplugging) did bring up the screen, which was always totally responsive. I returned the phone to HTC, and it came back having replaced "Rigid-Flex Board ASSY" and "Upper board, w/o GPS diversity".

Unfortunately, since then I've had intermittent problems with the Lock Ring freezing. Doing a factory reset did get rid of what seemed to be a total freeze-up, but then the problem occurred intermittently again. Customer Services today suggested I do another factory reset, but that I don't down load any apps for a couple of days, after which I download them one-at-a-time to see if any particular app causes a problem. Of course, if you have quite a few apps that you use then this procedure is something of a frustration.

Having read the most recent posts here, I've just begun to install the latest software upgrade. Fingers crossed. In the meantime, I've posted this problem to the HTC Facebook page.
[HTC Sensation] stuart0001:
What's your build number? (Settings>About Phone>software information>more)
[HTC Sensation] LondonDave:
Well, I've downloaded the latest upgrade, haven't installed any apps, and the screen has frozen again. Looks like the phone will be going back to HTC again.
[HTC Sensation] fr0st.exe:
Hey guys just to update a few weeks ago I posted that not using the supplied charger worked for me (I was using usb ports-laptop/ps3/car charger anything but the supplied charger) now just to check yesterday I used the charger again and the screen reponse is messed up again I'm definitely not using the stock charger again hope this helps!
[HTC Sensation] abrown0809:
Did it take a while for the effects to show after you started using other chargers?
[HTC Sensation] fr0st.exe:
When the issue started again i just restarted the phone and charge it with my laptop charge was about 45% after charging 100% no more issues, but if i charge with the htc charger the problem starts after about 4-5 hours of use.

My experience:

HTC USB charger(the one that comes with the phone) = Touchscreen not working:mad:

Any Usb Port or charger = Happy me no touchscreen issues!:D
[HTC Sensation] Jur1nator:
i am fu***ng pissedright now..

i would have no problem paying a 100€ extra to have a phone wich is better on doesnt have ****ty bugs like that

but you buy their flagship phone and they don`t get it right again.. i had the hd2 before.. and even there they had problems having some jittery touchscreens..

first t weeks no problems.. and now it takes ages to unlock for me..

hmm send back for replacement,. or wait for a while? none of the different solutions could help me =S
[HTC Sensation] crit71:
Thanks button pressed OP. No 3 seems to have done the trick. Incidently, if it is static build up, then wouldn't charging the phone on a metallic earthed surface help. ie a computer tower or something? This is where mines just sat for the last 4hrs charging off my tower until I found my old desire charger. Anyway, all seems cool now :-) wierd though.
[HTC Sensation] champkongen:
My phones been allright for the last about 4 weeks now after a hell of 7 days in June.

But today, after using stock charger on holiday in a small cabin, it suddendly seemed a little bit laggy. Opened fine a worked. But just not up to speed. It then rebooted by itself four times.

I now grapped my extra charger vabler. A retractable one, in the stock. And its back to normal.

So the stock cable is the sinner?

__________________________________

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Google+ ::www.gplus.to/jeppefoldager

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[HTC Sensation] undercover:
It's probably not charger itself but some variable. Read back a few pages, you'll find my post explaining how Desire charger and stock charger supply mah differently.
[HTC Sensation] nicoaraalex:
Encountered it today again (oncer per week or 2 weeks). What i did is i accesed stock task manager, closed all apps in there, and it came back to normal.
[HTC Sensation] abrown0809:
I have a Samsung charger, I will be testing that for a couple of days. I will report back with the results.
[HTC Sensation] misiek_to_ja:
Hi guys,

It turned out that taking the screen protector out didn't solve the problem entirely. So I had two problems at the same time. First - the original HTC screen protector got stiff after sun exposure so it was completely unresponsive and second - my screen became to be unresponsive as well (most likely because of AC charger & car charger issue - see below). After I took the screen protector out it was better, but I still had several problems, but not that often as before:

1) I could not drag the lock ring to the middle of the screen, it was not following my finger very often - very annoying

2) Apps started from within the lock screen had some problems, for example back button was not always working, camera couldn't run recording (red spot was unresponsive etc.). Basically bottom of the screen was unresponsive. After ~10secs it started to work.

From unknown reason all problems disappeared after some time. I was then using USB charger only, because I read that original AC charger can be the source of the problem. Then on Friday I got to use my car charger and after 4 hours it all started again ! I tried several solutions mentioned in the first post, but it didn't help. Then while my daughter was playing in the playground I took out the back cover, held the phone with my palm (see picture below) and played with the touch screen for few seconds. Then all my problems disappeared ! Instantly ! It started to be responsive again ! Then I realized that I did it before and it presumably solved the problem before. So I did quick exercise to prove my assumptions - I used my regular HTC Sensation AC charger. After around 4 hours it started to be unresponsive again. I took out the back cover while the phone was running, put the phone in my palm and played with it for some time - all problems disappeared again ! So maybe it is finally some fix for this issue ? At least it works for me. So basically I can confirm that:

1) something is ****ed up with original HTC AC charger & HTC car charger or more - the way phone is charged with them

2) something is ****ed up with the back cover

Taking out the back cover (without turning the phone off), putting your phone into your palm and playing with the touchscreen for a while should solve the problem. You can put your back cover now again and it should still work. Let me know it if helps you or not.

Regards,

misiek_to_ja
[HTC Sensation] Phateless:
Well said. I think this all comes down to company identity, and what level of quality control tolerances they consider acceptable.

I'm on my 7th mt4g....
[HTC Sensation] spartan_andy:
I'm not sure if this has been posted already but I'll just add what's worked for me...

After installing the update, the problem still did not resolve. I played around for awhile and found that putting pressure over the usb connection while trying to unlock did the trick.

Not sure if this works for everybody, but nonetheless, worth a shot
[HTC Sensation] nugzo:
I posted that back on the 14th. After restarting it was back to working fine. I wanted to give it more time before re-posting to make sure it was good, and it is. So for me, i'm about 3 weeks in a row working flawless. I never plug in unless i'm transferring files or installing new roms. I have a couple of extra batteries and i keep them charged on a wall charger, 1 at work and 1 at home. I just swap them out when needed. Doing it this way i have had great results, touchscreen works great everytime. If you can pick up an extra battery or 2 and a charger for them you can work around this problem untill it's fixed. I'm actually happy to have a sensation now, working great! I'm not sure if this solution/procedure is on the OP but it should help tremendously. THis is my 6th sensation and this is the only thing that has worked great for me. Other ways were come and go, intermittent.
[HTC Sensation] abrown0809:
What batteries are you using? Aftermarket?
[HTC Sensation] misiek_to_ja:
Hi guys,

I just want to inform you that I did the same test for faulty HTC Sensation of my colleague and it also eliminated all problems with the touch screen ! Everything goes now smoothly and without problems. The clue is to play with the touch screen for a while after taking the back cover out.

Regards,

misiek_to_ja
[HTC Sensation] undercover:
Need more people to test it and then will add to op. Stuart, another one for you LOL.
[HTC Sensation] animaleyes76:
This (charging on a metallic) surface (ie my laptop) was EXACTLY the solution that worked for me, that i posted on here some time ago. I can pretty much reproduce the symptoms at will. Charge on wood for a day or 2 it comes back, back onto the metal, gone.
[HTC Sensation] nugzo:
Yes, Yoobao.
[HTC Sensation] nugzo:
What type of laptop do you have with a metal surface? Most are plastic..
[HTC Sensation] Tirozz:
Just a short check-in: my problems were gone after taking out the battery overnight, returned after ~2 weeks, been charging in these 2 weeks trough Sensation charger, 3rdparty usb cable, N97 charger and USB in car, different charging methods thus didn't seem to cause it since it has been working fine for 2 weeks. Took out battery again (not discharged) for 8 hours, still had problems, dissappeared after one day though, no problems ever since for ~2 weeks now again. Will see how things evolve.
[HTC Sensation] MadBastard:
After 6 days of use my Sensation i just got unlock issues :( .it is shame on HTC that they selling out faulty devices ! i am going to give it back tomorrow to the shop for replacement .will give a last chance for HTC phones becouse this is not a first time i got faulty phone from them out of box....
[HTC Sensation] MadBastard:
hmm and what about overheating ?my phone got sometimes over 45° C . down part of display and back cover was really hot. is it possible that overheating cause damage to the touch screen and make it unreponsible ? just an idea..
[HTC Sensation] abrown0809:
About how long is "a while"? How long should I play with it?

EDIT: I just played with it for about a minute without the back cover on, I have to say this is the first time I have seen the carousel in weeks. Lockscreen works with the lightest touch now. I hope this fix lasts. I put the cover back on and the effects are still there.