yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] nugzo:
Nice another thing to try :) thanks for sharing. It's strange how little things like a tic box can fix these things, yet a Hard reboot (factory reset) cant. We see many responses from customer service that says if you do a factory reset and it is still messed up then it must be hardware. Yet we can change animation settings, change TELL HTC and bam, we are running better. This is after a factory reset (which didnt change a thing) Could it be that a factory reset is missing something? maybe not resetting everything? maybe its not wiping all cache or something...who knows. This is for sure one of the strangest bugs i've seen. God i hope it is a software problem. anybody know if the EVO 3D has this problem?
[HTC Sensation] nugzo:
i honestly dont think an iphone test is applicable here. I could be wrong but i cant see it... :confused:
[HTC Sensation] mikea3000:
Its been a few days since you have posted this. Just curious after using a different charger has the issue returned?
[HTC Sensation] mikea3000:
also wondering how that could have made a difference since the desire charger is essentially the same as the sensation charger??
[HTC Sensation] undercover:
Nope, it hasn't returned. It did for a day though when I accidentally used sensation charger. I have no idea what makes the difference,just as confused as you are.
[HTC Sensation] fiendskillz:
Took animations to "Some Animations" and ticked off "Tell HTC" and my problems have seemed to disappear, don't know if its a fluke or anything..been trying to fix this problem for some time and also waiting for a warranty exchange for it.

Will report back if I start getting it back once again.
[HTC Sensation] poisike:
I have had TellHTC disabled from the start and still had touch screen problems.

Installed 1.35.401.1 about a week ago and still had touch screen problems.

Just now discoved that i haven't had any problems for about 4 days and started thinking what i have done... i still use the stock charger, i haven't installed or uninstalled any apps... then i remembered i disabled Fast boot about 5 days ago and turned off the phone and charged it overnight, haven't had any issues after that. Of course this can be a coincidence but if anything else doesn't help, give it a try.
[HTC Sensation] champkongen:
I also took off fast boot together w TellHTC. Maybe its the fastboot thing taking up memory

Blog: blackbearblanc.tumblr.com
[HTC Sensation] v.kirilin:
I definitely helped the use of charging from usb!

Again, I fell in love with her ​​Sensation!

Sorry for my bad english :)
[HTC Sensation] richal:
My sensation was all the night without battery and it fixes, carusel,buttons,touch sensitive, all is like first day now, I cant understand anything, yesterday I tried everything and that was the solution... How many days until next time? HTC please, solve it...
[HTC Sensation] maschenazi:
Got a response from HTC today. According to them, they are not aware of this problem :confused: . Extremely disappointed with HTC at the moment. Guys, please log calls with HTC ! They can't keep this quiet for much longer.
[HTC Sensation] krakou69:
this is unpredictible problem

Touch screen sometimes works like a charm

Sometimes the problems back

Everything you try doesnt change anything. If when u change something like disabling fastboot, tell me or anything else wont resolve anything.

If it does, the touch screen problem back after somedays or hours of use.

For those who think that's the problems gone try to do fast swipe to turn around the carousel, you will see that's the device wont record your mouvement !

After hours of testing with app 'touch test', when trying to do fast swipe or trying to typing (like in virtual keyboard) the device wont reconize some touch i did.

I will surely change my phone because this is serious isssue.

Dont know if it change something, i heard some people here have their 3th sensation, and the problem still there !

If HTC doesnt fix this fast or recognize it like a construction fail, i will probably change to Galaxy S2.

Really disapointed :'(
[HTC Sensation] mikea3000:
Does your desire charger look just like the sensation charger where a USB cable plugs into the charger? Or, is it one solid piece?

Reason why i am asking is because i have a charger from a G2, but it looks exactly like the sensation one.
[HTC Sensation] undercover:
Looks exactly the same, but printed text with all the technical data looks different
[HTC Sensation] mikea3000:
Thanks, different as in the voltages and output numbers are different? Or, just the text looks different?

I am asking because I am trying to get to the bottom of this mystery. Last night I used an old Blackberry charger and it appears to have fixed the issue. The only difference is that the output of theblackberry charger is less than that of the sensation charger. If the same difference holds true for the desire charger vs. the sensation charger, then that might be a reason why it fixes the issue.
[HTC Sensation] undercover:
I'm pretty sure values are the same, but it's just text arrangement which is different, but I'll check it tonight to make sure. I've been trying to work it out for a while now. Some people say they get that problem even when using other chargers from the day one so.... I think it's more to do with touching screen while on charge rather than charger itself but it's a guess and guess only.
[HTC Sensation] mikea3000:
Well for me its odd becaue with the stock charger the problem developed and I rarely or never touch the phone when its on the charger. Using a blackberry charger with a lower output seemed to help. Lets see if problem returns after several days on blackberry charger.

Next step for me would be to turn off fast boot as some else else recommended or try the charger from the G2 which looks just like sensation charger.
[HTC Sensation] undercover:
It looks like we are in dead end as of what is causing it, but at least we have some workarounds. More people need to contact HTC. I'll update op with more details so HTC have all available information in one place if they decide to read this thread.
[HTC Sensation] WorldWide60:
I've had three sensations, and haven't had any response problems. Each were charged with a charger that came from hong kong when buying some extra batteries for a hd2.
[HTC Sensation] champkongen:
Mine is free of problems now. Exceptionel for nogle carousel.

I think its the update as htc told me. And then a reboot.

Is ur sync symbol also on all the time?

Think its the htc Watch

Blog: blackbearblanc.tumblr.com
[HTC Sensation] nugzo:
Yes just to clarify i had the issue with first 2 phones and i did not even open the stock chargers. Why do i have a feeling that being naked is going to help with my 3rd phone. Maybe we should ask people with the problem to comment on whether they use cases, and what kind. The more data we have mentality :) It couldnt be that simple though. :confused:
[HTC Sensation] idavid_:
I can't get caruosel (whatever that's spelled) to spin, but otherwise everything is normal. No other touchscreen problems.

Sent from my HTC Sensation Z710e
[HTC Sensation] samnada:
Ok, here's some more data. Not sure it adds useful information but here it is.

No problems with screen responsiveness when phone is not on a charger. Case on or off it works perfectly.

Plugged in:

Outlet A, a wall socket in my living room:

Plugged in with case on and the screen goes nuts, just flaky as h*ll. Doesn't matter which charger or cable. Remove the case and everything works fine.

Outlet B, on a power strip in my computer room:

Screen works fine regardless of charger, cable, case or no case. Can't make it mess up.

These results are completely reproducible. So, is it the case or the power outlet? Yes. :p
[HTC Sensation] mikea3000:
Well wishful thinking on my part. The issue just popped up after being off the charger for 7 hours. I guess it doesnt matter which charger you use. Weird thing is that my lock screen is perfect, my big complaint is once the screen is unlocked, it stays unresponsive for roughly 3-5 seconds.

Does any one have this issue?
[HTC Sensation] Babydollll:
I use the charger from my Nexus One. (Its a b#$ch waking up in the middle of the night just to switch the charger from one phone to another .. but it beats touchscreen issues. ;) )

Sent from either my N1, NS, or Sensation 4G
[HTC Sensation] mikea3000:
I have tried literally every tip/possible solution recommended. Everything works for a short time and then it always returns. I am still having a hard time believing that changing the charger fixes the issue forever. At least it didnt for me
[HTC Sensation] mikea3000:
I have a follow up question to all those with unresponsive screen specifically, not so much the lock screen issue.

When your screens are unresponsive say when trying to type a text or dial a phone number...is it only unresponsive for a few seconds and then acts perfectly normal, or is it unresponsive for he entire time the phone is unlocked??

I am now trying to see if i actually have the same issue. Mine is unresponsive for a few seconds after unlocking only on the right side of the screen and then everything goes back to normal.

Do I really have an issue here?
[HTC Sensation] nugzo:
Well it takes 2-3 seconds for the screen to populate after unlocking. during that time the phone is non responsive, but that is to be expected. After the screens have loaded then it should become responsive. I'm on my 3rd S4G and it hasnt stared acting up yet so i cant verify your right side of screen bug. When my other sensations were non responsive on text input or number dialing it didnt get any better if you waited. It was like i never even touched a key, had to hit many keys multiple times before it registered. My new phone is great as soon as screens load, no lag whatsoever, the way it should be months from now :)
[HTC Sensation] mikea3000:
I also have to hit a key many times until it registers, but once it does, usually after a few seconds, it works fine. For those with the screen response issue, is it similar to my problem? Or, does you screen stay unresponsive?
[HTC Sensation] singcheng:
found someone reporting that a cooler environment did help the touchscreen to be responsive.

http://www.htcsensationforum.com/tr...een-issues-**new-problem**/msg68786/#msg68786
[HTC Sensation] Liuzf11:
I'm also having the problem, but when my problem occurred there was a distinct event. My phone crashed to the white htc logo and then restarted, pretty much by it self (i can't remember doing anything particularly special). I'm just wondering if everyone else had a distinct restart or some kind of event that triggered the problem?
[HTC Sensation] maschenazi:
Guys, I think we are just fooling ourselves. My phone was ok for the past 3 days, and this morning the problem returned.

I always used the Sensation charger, I had disabled tell HTC and set to some animations for a week, didn't install anything or changed any settings. And for the past few days I was sure not to touch the phone while charging. After all that, problem returned today. On top of it all, HTC says they haven't heard of this problem before :eek: . Did anybody from UK or Ireland reported this to HTC ?

Maybe we should try to ask some of the websites that reviewed the Sensation so nicely to write about this and other problems as well. I don't know...

Edit: now, a few hours later, again without doing anything is back to normal...
[HTC Sensation] zmfl:
OK... Removing the battery for a few hours fixes the problem.

To keep the problem fixed do not touch the touchscreen while the phone is charging. On whichever charger (for me at least). And that’s it...

This works for the most common problem - touchscreen not registering every touch and swipe not working.

I would like to thank the OP for this "solution" :)

This way i can peacefully wait for an actual fix from HTC.

BTW, the phone now works perfectly even when it's temparature is 49C :eek:
[HTC Sensation] mikea3000:
Just curious which charger you use now that that the problem is gone for you. Thanks.
[HTC Sensation] nugzo:
Are you using a case? If so what kind?
[HTC Sensation] silentsnow31802:
My app screen also goes mental sometimes. Never to the point where I have to pull the battery though. I have to hit back and re enter the screen for the install button to work though.
[HTC Sensation] jlevy73:
HT163T, no problems
[HTC Sensation] jtbarnes:
HT163T - No Touch screen problems. But my phone is doing some other strange things that concern me.
[HTC Sensation] jlevy73:
Like what??
[HTC Sensation] secano:
HT15ZT has grounding issues. Lockscreen unlocks immediately if held in the hand. If it's laying on a surface that's when I see the unlocking problem.
[HTC Sensation] madwolf27:
HT162T no problems... very lag free and silky smooth.
[HTC Sensation] karnovaran:
Can't replicate that on my ZT.
[HTC Sensation] secano:
It's weird. Sometimes it happens, sometimes it doesn't. I can live with it.
[HTC Sensation] alexp999:
No problems, no screen protector.
[HTC Sensation] jlevy73:
Interesting. I notice similar behavior for the two middle lockscreen icons. The ones to the far left and right work fine when on a flat surface.
[HTC Sensation] kfgtboypsp:
Same here. Only thing i have an issue with is my signal, it drops from 3 to 1 bar every so often then it goes back to 4 bars. Hence my mytouch4g has full signals all the time. Its a design flaw imo. :-/
[HTC Sensation] undercover:
So far it looks like HT16 got rid of that issue. Keep posting guys
[HTC Sensation] relic419:
HT161T, No problems here!
[HTC Sensation] jettrue:
So, I actually have two Sensations. :) One I ordered online, without realizing that it wouldn't work with tmobiles 4g network, and I live in a town with 4g coverage. So, I will be returning that one. Today, I pick one up locally at tmobile, and I also picked up one of the gel cases.

Well, I am having the touch screen issue on BOTH, but only when charging, and only when in the case. Isn't that odd??? Should be able to use my phone when charging and in a case! The bottom capacitive buttons don't want to work, random applications are opening as it seems to think I'm touching somewhere else on the screen. Very odd.

One is model number begins with HT161T

and the other (the non 4g one) HT15JV
[HTC Sensation] kazam13:
HTC S/N

HT164T5, and as another member mentioned, I also have the erratic phone to SD "mental" glitch in App Mgmt.

It seems that it's calculating, however very annoying getting the "failed to move", etc..... message.

Current Phone- HTC Sensation

Previous- HTC Google Nexus One (Will never sell this!):D
[HTC Sensation] tenbeau:
HT163T No problems as of now.:) Only have had it for 24 hours
[HTC Sensation] darkstar38:
HT15ST Working perfectly for over a week now.
[HTC Sensation] gotzta:
HT161T

Only two concerns...the crazy moving an app to SD glitch and random sense (white screen HTC sign) reboot when closing certain applications (Plants vs Zombies). I had the unable to playback video taken with the camcorder, but that was fixed with a factory reset.

Otherwise this phone is excellent and amazing
[HTC Sensation] silentsnow31802:
HT15YT 05/30/2011 Taiwan

I have the application size freak out, HORRIBLE battery life, WiFi death grip issue, and just a couple random reboots (Full phone reboots, not just sense software).

Screen looks great though. No touchscreen or speaker problems either.
[HTC Sensation] chul:
Same issue

hm i have a Korean one, but it doesnt start with HTxxx. The first six letters of my S/N are 12B9WQ

I'm also facing similar problems, and on top of that the lockscreen is something broken. or at least the graphics. meaning i only see a part of the lockscreen image, but it still keeps on responding. so far i always had to do a restart to solve this issue.

i also have some problems with 3G (it just deactivates itself). No idea why but it happened like 5 times.
[HTC Sensation] nugzo:
Same question. Are you using a case? If so, what kind?
[HTC Sensation] maschenazi:
No, at the moment is naked, just screen protector. I have ordered the genuine HTC Tpu case, but is out of stock everywhere.
[HTC Sensation] nugzo:
Ok that squashes one of my not so technical theories lol. My second sensation started working great once i removed the case for a day... Just like all the other theories about this issue, seems to just be a coincidence :(
[HTC Sensation] jburen:
I stared to get problems with the unlocking with terrible response today. I have a silicon case and as soon I remove it everything works as it should. Tried to put i back and the problem came back. Don’t know why, it worked ad it should for some days
[HTC Sensation] nugzo:
My new phone (3rd) i got on Friday just started acting up, swipes arent swiping. Damn i'm getting fed tha fk up with this. ANd to believe that HTC says they know nothing about this.. That REALLY REALLY scares me. I'm getting real close to going back to sprint, i'll deal with no 4g.
[HTC Sensation] zmfl:
I've charged it with an old Nokia charger, USB and the supplied HTC charger.

USB charging takes a while and therefore the battery doesn't heat up much. Perfect for overnight charging :)

No case or anything. I like it bare :)
[HTC Sensation] zmfl:
That's the "grounding" issue. As long as you make skin contact with any metal part of the phone should be able to unlock it...
[HTC Sensation] undercover:
Exactly same values, just checked. No idea what is different....
[HTC Sensation] mikea3000:
Thanks, which charger do you think solved your issue? which do you use most often?
[HTC Sensation] Bildi13:
Model SH16B Chines one

I had occasionally problem with screen unlocking and typing on keyboard.

This morning I tried to follow recommended steps and took of battery, press the on batten to fully discharge device, leave it like that for two hrs and since i switched it on it is almost impossible to unlock the screen :( I need to drag down one of the shortcuts if I want to use the phone.

Definitively I will need to visit operator I purchased it from. Considering level of customer care in my country this is not going to be easy task.

Worth mentioning is that I tried both with supplied charger and desire one. No difference whatsoever
[HTC Sensation] zmfl:
I never said the charger solved it... I said that, in my case, every charger works as long as I don't touch the phone while charging :)

Try it... And if you think your charger is faulty, try charging via USB for a couple of days as well :)
[HTC Sensation] bgoedhart:
I had issues with the touch screen as well. Although I didn't use any of the solutions provided in the starting post, I think it could be related to installed software. I removed Skype and Copernicus (a Dutch product) from my phone past friday and since then, the touchscreen responds really well. I didn't do anything else worth mentioning to my phone.
[HTC Sensation] maschenazi:
Anyone else reported this to HTC ? What was their answer ? (other than send us the phone for repairs)
[HTC Sensation] slvrbllt:
I did! They actually denied the problem. They say that this problem is not as common as I was saying. The operator could not provide me with any other solutions but to ship the device for assistance.

When I asked: "how can your technician resolve an issue that you do not even acknowledge" they replied that most likely I would have my mobo replaced.

As a matter of facts they are not granting that the mobo replacement would actually fix the problem.

Guess what? I got rid of my Sensation. I will buy a new one as soon as I read that the issues have been fixed. I'd stick to my Desire S otherwise.
[HTC Sensation] poisike:
I did. HTC replied that they have not seen or heard about this issue. They wanted me to send my phone to service. I refused, because i can update phone software at home in 15 minutes not 2 weeks and i actually know what software version i need. The guy said that the correct version for my unbranded european Sensation is 1.35.405.1, i don't want to risk to get my unbranded device branded by HTC.
[HTC Sensation] chrisg1548:
i got an asian rom sensation and update it with ota update. still having screen issues despite factory rebooting atleast 10 times, battery pulling, charging with different charger. issue seems to be worst after update. called htc and they said to send it back for repairs. dont want to send it back because i dont want to risk getting a branded sensation. this is very anoying being my first htc phone. is there something else i could try or should i send it back or wait for s-off.:mad:
[HTC Sensation] champkongen:
1.35.405.1? But nobody has got it. Just 1.35.401.1

Blog: blackbearblanc.tumblr.com
[HTC Sensation] poisike:
Yes, i asked two times if he made a typing mistake but he said 1.35.405.1 is the correct firmware for my unbranded device that originally had 1.28.401.1. And i should send my device for repair to him?! I don't think so.
[HTC Sensation] nugzo:
maybe we should all post our touchscreen problems on their facebook page. Maybe we can get an answer, or at least acknowledgement? how can they say it's not a problem when we know for a FACT it is. I've had plenty of HTC android devices before this sensation and they all ran better than this phone does once the touchscreen issue shows its face. Only took 2 days before it showed for me this time, 3rd phone. maybe we should also post the links to the articles about the touchscreen issues on their FB page as well. If they see articles and hundreds of posts maybe they will change their tune? maybe?

What would be real nice is if they had a Liaison or rep who was active in these forums that would report back to HTC of major/minor complaints or problems. For example over at Xtreme Systems there are reps from Gskill, OCZ, Mushkin, Foxconn, Corsair etc that are active in the forums. They help with RMA issues as well as give suggestions and pointers. oh well, just a thought
[HTC Sensation] maschenazi:
I already started doing that earlier today. ;) http://www.facebook.com/HTC.Sensation

Maybe someone with good English writing skills should send an email to few on-line publications that reviewed the Sensation, like techradar, engadget, reviews.cnet, pocketnow and others, asking them if they will write an article about our misery. For HTC, individual customers don't seem to matter too much, or they think they can manipulate us with stories like... we are not aware of this problem... send us your phone... etc.
[HTC Sensation] krakou69:
I made two vidéo with the touch screen issue when typing a message

[YOUTUBE]BkT8aJpMxT0[/YOUTUBE]

[YOUTUBE]Z5Tqd2hkR7Y[/YOUTUBE]
[HTC Sensation] mikea3000:
Thanks for the video. It is a bit difficult to see what the issue is from the video. Can you please explain the issue you were trying to show?

Thanks
[HTC Sensation] crisisinthecity:
Was the first outlet grounded? I had the lock screen issue one time and I had it plugged into a non grounded outlet. Moved it to a grounded outlet and the problem went away. Stock charger.

Hasnt happened since.
[HTC Sensation] tjdouble07:
Now that you mention it, I had this same screen problem until I disabled the fast boot and I haven't had a screen issue for 2 weeks... Wonder if this could really be related?? Anyone else experience this where disabling fast boot fixes the screen issue?
[HTC Sensation] nugzo:
I tried the diabling fast boot and it didnt help me. :( Glad it worked for you. :)
[HTC Sensation] poisike:
I still have no issues, which is good, but i doubt fast boot has anything to do with it. This was probably just a coincidence. I enabled fast boot again to check if the problems come back or not and they haven't returned.

So it seems this problem either fixes itself or it is caused by some environmental differences. My problems started when i was on vacation in summer home and when i arrived there it was very humid. The house also had ungrounded wall sockets.