yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] Benzoman:
If my memory serves me correct, and often it doesn't, the original tabs manufactured with the known issue didn't have the Samsung logo. The defect corrected manufactured ones came with the logo.

But why would they replace your screen with one that had known defects? Maybe to get rid of old stock and save themselves money? Could be something completely different too.

Of course it's possible for both to have the issue. You just have to be really lucky I guess. :(

As to where to send it, just get on the Samsung site and see what you can find. I've found their chat online option really helpful and fast in the first two days I had my tab. Both times they were on at very strange hours too.

In any case best of luck.
[Galaxy Tab 10.1 General] danielsf:
I have the oil slick problem, and I am about to get it sent of to be repaired (If Samsung will fix it), but they ask you to right down what the problem is on a piece of paper, and I really have no idea how to describe the problem in just a few sentences , as it is only intermittent oil slick problem, mainly when I go out side, or put the tab upside down it happens. The probelm is is that if they don't find anything wrong with it, I will have to pay £9 if I want to send it again, and as the problem isn't always there, I don't know if Samsung will fix it, as when they are looking at the tab, the oil slick might not be there. Does anyone have any idea how to describe the old slick problem that isn't there all the time but appeasers a lot and is getting worse in just a couple of sentences please. English may be my first language, but I am terrible at explaining things in a small amount of words, if anyone helps me I will pres your thanks button, and I thank you :)
[Galaxy Tab 10.1 General] Ken4G:
Maybe things are different in the UK. I called Samsung here in the USA 3 weeks ago to have the same repair done. Right when I told them I had 'Newton Rings' the guy stopped questioning me and immediately setup a repair request. Free shipping to and fro. Was super fast turn around time too. Was very pleased with the experience. I didn't have to write a note or anything.

Also, mine was intermittent as well. In fact, when I sent it in, there were no rings on it at all. I think you need to just mention 'Newton Rings' and that is it. Any Samsung rep should be well aware of this known issue with the tab.
[Galaxy Tab 10.1 General] Benzoman:
Using "Newton Rings" seems to have instantly changed the thinking of many tech support "experts", from what I've read on the forum. I'd just state

"Intermittent ocurrences of Newton Rings. Becoming more frequent with continued use."

This would give then the idea they may or may not notice the issue themselves, then hopefully they will just replace the screen even if they don't see the issue themselves and problem solved, hopefully.

Hope this helps you.

Keep us updated.
[Galaxy Tab 10.1 General] danielsf:
Thank you so much, I posted it off yesterday, I phoned them up today and they said that they have received it, and already repaired it. I got told they replaced the glass in font of the screen and a few other things. The person couldn't tell me what the "other things" were as they were just number parts, no actual description of what the other parts were, so now I am so curious to know what other things were wrong with my tab that I didn't even know about :D They also said that the tab will go into testing, and should be posted off with next day delivery on Monday, as the repair center isn't open on a weekend. I just hope that they have actually repaired the problem, and that the oil slick doesn't come back :)

Also, thank you so much for the description of the fault, I wrote it down on the fault description sheet I had to fill in that would be sent of with the tab, and it has obviously worked. Thank you :)
[Galaxy Tab 10.1 General] Benzoman:
Great to hear you got everything done in short time :D

The other parts were probably just part of the standard repair used to treat all Newton ring cases or needed for installing the newest screens.
[Galaxy Tab 10.1 General] TechGoon954:
Yeah , they received mine last week Wednesday and it was fixed on Friday and will be shipped out this Monday(2Day) so I'll be holding my baby in my hands by this Wednesday!
[Galaxy Tab 10.1 General] dishme:
amazing service!
[Galaxy Tab 10.1 General] mrmanny167:
screen replace

this is a defect with the tablet just call samsung and tell them about it and they will send u a ups label to send it to texas to replace the screen . i did it it took about 6 days,all good now!!!!!!
[Galaxy Tab 10.1 General] aksolanki:
Hi, I bought a white 32GB Wi-Fi version from eBay on Saturday. It's a manufacturers refurb, and comes with a 60 day warranty from the eBay seller, and the remainder of the manufacturers warranty, whatever that may be.

Fortunately I got it for a great price £265 ($420), unfortunately I saw this thread a day after. I hope the one I have bought doesn't have this issue. At the very least I can get a refund. Problems with the design of the case/display, isn't something I expected from SAMSUNG.

Anyway, I just wanted to say thanks to the great folks on this thread. You have provided great support and info for users suffering from this problem And it would seem that SAMSUNG, man up, and take care of the problem. Kudos all round.

Have fun. Anil
[Galaxy Tab 10.1 General] kingofcomedy:
My tab (16 GB, metallic grey) had it twice. :| I hope that I never have to return it again now.
[Galaxy Tab 10.1 General] nofear5888:
i work for samsung in Austria.

this moisture is a fail from the production.

we change it in guarantee for free of course.

send it to your service partner with a copy of your bill and u ll get a new once

but send it with orignal software back and count 0 !!!!!!!!

otherwise u will loose your warranty
[Galaxy Tab 10.1 General] kingofcomedy:
Samsung Germany doesn't care if the Count is 0 or not. And they doesn't care if ICS is installed or if the device has been rooted. It is a hardware-problem so it is not important what I have done with the os/software.
[Galaxy Tab 10.1 General] TabGuy:
Why is the original purchase information necessary. None of these are a year old yet so they're all still under warranty. I was never asked for, nor offered, my original purchase receipt and mine was repaired.
[Galaxy Tab 10.1 General] coldconfession13:
have a 16gb white wifi only and have that moisture in screen
[Galaxy Tab 10.1 General] cheekee_munkee:
Got it after 4 months use.

I have a 16gb wifi version and now have the dreaded oil slick after 4 months use.

I have taken it back to currys who have sent it off for repair.

Sounds like a replacement screen is the better solution than getting a new one.

My serial had B7 which i think means it was manufactured in July ?
[Galaxy Tab 10.1 General] 56789:
I just recently sent mine in for repair. The entire process (shipping + repair) took about a week. The new screen has a really ugly yellow tint on about 2/3 of it so I'll probably have to send it back again. :mad:
[Galaxy Tab 10.1 General] flintdragon:
search skill fail...

I can't seem to find the correct samsung service number to get my screen fixed. Quick help from anyone? thanks!
[Galaxy Tab 10.1 General] TPizzle:
The samsung repair support service number is 1-888-987-4357.

I just called them this morning to send my tablet in. Hopefully things work out well for me, and good luck to you too! Make sure you're very clear with your name/address/phone/email/etc. They got mine wrong on the first go and I had to call back...

EDIT: This is the N.A. number BTW, sorry if this didn't work for you and you're not located in North America.
[Galaxy Tab 10.1 General] flintdragon:
Thanks! Hopefully they won't care that the phone is nicely rooted and running ics!
[Galaxy Tab 10.1 General] rlarsen462:
My second (the supposedly "improved screen") has now irreparably failed just like the original. Took about 6 months for this one to go. I am going to be sending it back AGAIN for another screen when I get back in the US in May.

This is ridiculous. I'd like to say my next tablet will not be a Samsung after this experience, but I'd also like to think they wouldn't make such a stupid design mistake twice.
[Galaxy Tab 10.1 General] TPizzle:
Great news, I just got my tab back so I think I'll share my experience. The likeliness of people sending in their tab for newton rings is letting less and less I can assume, so my story may help no one =(

Regardless, I sent it on last Mon and it arrived at the center on Thurs (I live in NY, repair center in TX as you all in the USA know). They got it fixed in a day or 2 and was shipped back to me via 2nd day after the weekend on Mon. I got it today (Wed) and they seemed to have fixed it up. As others mentioned there is now a samsung logo on the bezel. But my back cover is still the same as before (I recognize a few familiar marks). It feels more or less the same as before and everything is functioning 100%. And of course the newton rings are gone. Pretty happy with it, just finished recovering my data and settings so I'm ready to go on with my tablet life.

Also in the package they sent the tablet in was a ziplock bag with a post-it stack and pen marked with "Samsung Repair Depot", weird lol.
[Galaxy Tab 10.1 General] henrik.dk:
great. How do you send the package back to samsung?

My friend bought it from the US for me and I am in Europe.

Don't know whether I could could contact samsung Europe for a fix.
[Galaxy Tab 10.1 General] andrewilley:
I'm in the same situation. As this is a

factory

manufacturing defect, and all of these global tablets are made over in the far east rather than in the US or Europe, and also as the repair does not require any market-specific components, I see no reason whatsoever why the repair of a manufacturing defect should not be honoured in the current country, rather than needing a return to country of purchase.

I did ask this question at the Samsung stand at a recent UK consumer electronics show, and the rep there told me it would be no problem, just take it back to a local Samsung service center.

However I don't know if Samsung's collective brains work so sensibly...

Andre
[Galaxy Tab 10.1 General] rexxxlo:
mine is really bad i thought it was the screen protector until i saw this thread

i wasn't worried now im pretty upset

do i have to un root and put the factory software back on it before i send it in for repairs?
[Galaxy Tab 10.1 General] SgtMacabre:
I have the same issue. And yes it is not water. If you do water damage your best bet is to either cover out with salt or silica gel or the old school and still affective .... hair dryer.
[Galaxy Tab 10.1 General] cheekee_munkee:
Just got mine back

I have just got mine back after getting the dreaded oil slick.

My first one lasted 4 months.

I bought it from currys and at the time of buying they didnt say a thing about this issue.

Funny then when I collected it, I asked the person if he was aware of this problem and he replied that they had loads returned and they had been told not to mention this issue to prospective buyers.

Lets see how long this one lasts.
[Galaxy Tab 10.1 General] henrik.dk:
WTF the samsung service.

http://www.samsung.com/in/info/contactus.html

Probably the worst I have been dealing with.

I wanted to have a live chat then it said it was busy and I had to try again, which requires me to fill the form again. What the **** is samsung.

Luckily I was connected to the chat room, but was told tablet is in the mobile phone category. after that, I got no luck but fill the form for N times.

I have the problem last August. I tried to contact samsung and didn't find the entry in their websites. At that time, I thought that I might just live with it. Recently the problem is getting worse and I could not use it at all.

Defected product, aweful service. I will never consider samsung products.

Just could not find the samsung local service center in Denmark.

Otherwise I could still give it a try.
[Galaxy Tab 10.1 General] alexdk:
If the tablet run a cusom rom, do we need to restore it to the stock rom, before return it to the Samsung?

Ty to all
[Galaxy Tab 10.1 General] kingofcomedy:
I had to return my tab three times but never with a running stock rom. ;)
[Galaxy Tab 10.1 General] alexdk:
Did u have a custom rom all three times?
[Galaxy Tab 10.1 General] kingofcomedy:
Yes. Two times HC 3.2, which has not been officially released for the P7500, and the last time ICS 4.0.3.
[Galaxy Tab 10.1 General] rr023:
16gb white back

I have the white 16gb and until I found this thread I thought i was the only one with this problem. I use a Belkin case for it and I travel with it in my briefcase with my laptop and sometimes the moisture just Appears. I take it out of the case and usually in a few hours its gone.
[Galaxy Tab 10.1 General] x616e74:
When I got mine it had a large amount of Netwon Rings, also the box had a sticker inside "faulty screen". I had mine returned to PC World where I bought it back in August 2011, and they gave me a replacement. I am starting to think they knew of this issue and yet still sold them to us, if this is the case (PC world and currys are they same shop) then we should probably think about whatever the UK equivalent to class action law suit is or taking them to small claims.

I received my replacement and it had no newton rings, but it started to develop them after about a month, intermitantly. I put it in the book case that you can buy extra and it seemed the pressure of the official case made it worse. So I put some paper in the front of the case to temporarily stop them. Also I made sure it was always flat on a desk, and never on an incline so it would sag in the middle. At the time I was writing a Uni report an really could not afford the stress or time out to get another replacement. Since then I have been away out of the country so it is impossible for me to send it back anyway. Over the last 8 months the newton rings are now back and here to stay and nothing I do will remove them, even flat on a table for a week.

I have contacted PC World and they said that I should contact the manufacturer, however they knowingly sold me a broken product, and the sales of goods act says that they have to deal with my claims for 6 years from purchase. My contract is with PC World so they should have to do all the work of sorting out the repairs.

I do not believe that anything Samsung can do will fix the issue permenantly, it is just a defective design.

---------- Post added at 12:25 PM ---------- Previous post was at 12:11 PM ----------

Get a refund if you can, it will probably come back even after they have fixed it. They are even releasing new designed products that have these rings.

http://xdaforums.com/showthread.php?p=21865106#post21865106

http://forums.techarena.in/portable-devices/1452189.htm

It does not seem like Samsung are anyway towards fixing this issue reliably. Even if you have a repair and do not have the rings now, it does not guarentee you won't have them after your warranty is up.
[Galaxy Tab 10.1 General] flintdragon:
So I sent mine in running a build of AOKP. I'm an idiot and didn't save my TiBU directory off the tablet. Mailed on Monday, got it back on Thursday and was delightfully surprised UNTIL I realized they wiped the entire device putting stock 3.2 on it again. It was a complete wipe even the internal SD card.

BTW, the latest stock 3.2 actually seems to be running pretty decent. Even touchwiz was smoother than I remembered it to be. Go Launcher HD is pretty sweet now. I'll probably keep it stock until the official ICS comes out for now. Well, we will see if I can wait that long!
[Galaxy Tab 10.1 General] shenye:
Got mine straight some Samsung: http://dl.dropbox.com/u/7618097/2012-05-03 23.49.11.jpg
[Galaxy Tab 10.1 General] Kitinas:
Heat definitely seems to cause it to flare up. I accidentally left it in a pocket behind my seat in my car for about an hour yesterday, and the spot was bigger than I'd ever seen it. Up to about 3inches in diameter. Almost as soon as I took it out, the spot started going away.

For a frame of reference, my car was parked in the sun, and the seat/pouch is black leather, so it heats up quick. Got up to about 110 while it was in there.
[Galaxy Tab 10.1 General] luigig:
I started wondering if this problem and the "dust under screen" problem are correlated and caused by a leakage through the speaker grills or a not perfectly sealed glass screen...
[Galaxy Tab 10.1 General] SenatorKen:
It's Ba-ack!

I swapped mine out two weeks ago and no problems wth the new one. Then today put it in a leather targus envelope case i had for the ipad1, and today the elusive screen splotch returned. Then went away, but i could reproduce by placing it screen side down for a bit.

Wonder if caused by stressing its shell, as since case made for slightly less wide ipad, its snug on those sides, but i dont need excessive force to use it. But, seems when i used that case on firstone, theproblem started.

So, any new thoughts on whether its an issue worth replacing *again*? I'll revert to my belkin case and see if it normalizes.
[Galaxy Tab 10.1 General] gennoz:
Well, I live in Qatar, and a friend of mine was returning back from the states today, I asked him to get me the TAB32 grey from Amazon, and kindly he did!

Anyways, I asked him to use the TAB when he received it from amazon to check on any problems or defects and he confirmed all is working like a charm, but he didnt remove that plastic cover the tab has when its out from the box.

Anyways, i received it from him , and sooo excited off course to explore and use the 10.1 32g grey tab, but as soon as i removed the plastic screen cover, I found 1 big rounded moisture thing in the mid of the screen.

Now i dont understand is that a defect like i need to ship it all the way to amazon, and ask for a replacement? would that make sense? or should I wait for a while and that thing would disappear, noting, its impossible one can notice it as long as the TAB screen is on, aight maybe if its tilted, but you gotta be aware it exists if you know what i mean.

But with a locked screen, i look there, and tears starts to blind my eyes :confused:

So, guys, would you please pass on an advice! Thanks, and sorry for the long reply :(((
[Galaxy Tab 10.1 General] Rhyno77:
For the record, there's no moisture under the screen, its just the glass making contact with the LCD panel. Same type of effect you'd get from pressing too hard on the face of a calculator, but it's semi-permanent.

I posted a week ago on this and I might have a unique perspective.... it goes like this.

Let the kid play too rough with it, spot develops in the middle of the screen.

Put it in the fridge and it went away in 10 mins.

Next morning it's back, but Fry's won't give me a refund or exchange. (They say no matter what its due to neglect, and I need to contact Samsung).

Still there (and furious), I put it back in the refrigerator and got rid of the spot.

Since then I haven't seen it like that, just a small spot when I squeeze the tablet from carrying it from place to place in the pouch, and it goes away in a matter of a few seconds.

Maybe its the heat from the desk dock or keyboard dock, maybe its the OEM Samsung pouch making it too hot? I'm not sure, but I can definitely say that the resilience of the screen for mine at least, has gotten better with age.
[Galaxy Tab 10.1 General] YamilGV:
Same issue in my second one at Best Buy Puerto Rico

I bought mine on July first from Best buy in Puerto Rico, 16GB White One. I returned it because of the rainbow spot in the center of the screen, it was small an after 3 days of use it growth to about 3 inches long. I am now with a new black one and it seems to have tthe same issue a rainbow spot right in the middle of the screen about half an inch. Just thinking about returning it and giving up on the galaxy tab. :-(
[Galaxy Tab 10.1 General] gennoz:
Well, as many figured out, its the crystals of the lcd that touchs the screen and forms that stupis oil-like thing, putting everybody's experience together, i decided to put my tab in a fridge for 30 min, n guess what, get rid of this for 2 days now.

bear in mind, i live in qatar, temp goes up to 50 C, stepping out in the sun, didnt bring the spot bk, but the heat ease its reappearance in case ur pressing ur tab while holding it, get in the shades, n its gone, so i went bk home, another 30 min in fridge n voila, its gone 4ever, in the shade in the sun, its gone!!!
[Galaxy Tab 10.1 General] Zoide_:
Sounds promising! Didn't you have problems with water condensing on the surface of the tablet due to the humidity in the fridge?
[Galaxy Tab 10.1 General] 5thElement:
I saw this also on my 16gb grey unit as soon as opened the box. After a day it was gone and never came back.... I think people are overreacting over this.
[Galaxy Tab 10.1 General] gennoz:
Nope, no problems whatsoever, just prepare a cotton towel or something, while its cold, rub it gently, and voila, sparkling tablet is in ur hands :D

Whats quite funny, that i became addicted, every time i want to clean my tab, and without using any cleaning solutions and so, 10 min fridge, 30 seconds cotton towel and i get my wide smile again :)

PS: the LCD spot never ever happened again till now :D Whew!
[Galaxy Tab 10.1 General] RoflzNSyrup:
Got my Tab from Amazon today and immediately noticed the "oil spill" effect in the center of my screen as soon as I took it out of the box. Mine is HUGE and takes up almost half of the screen. It was delivered today at 5 PM and probably sat in the truck in 95 degree weather from the morning until then, so after hearing the problem was somewhat related to heat, things started to make more sense.

Also, I looked up online what the effect is called, so we can stop claiming it to be moisture under the glass. It's called Newton's rings. I would post a link to Wikipedia, but I can't do that, as this is my first post.

It's quite a shame, because playing with this thing I knew I was going to fall in love with it. I played a bit of Angry Birds and started to watch a movie, but in dark scenes, the splotch is so noticeable, I started getting angry. :(

As an aside: I've never had to return anything to Amazon before. Does it work like an RMA where they can send me another before I send this one back? I'm leaving Wednesday of next week, and was really hoping to have a tab to keep me entertained on my 9 hour flight!
[Galaxy Tab 10.1 General] kirdroid:
Call them and they will send a replacement for you. They will also provide shipping label for returning the current one.
[Galaxy Tab 10.1 General] flintdragon:
If you apply for the amazon replacement program, you will need to send in your unit first and then they will ship you the new one. If you talked to a rep online or on the phone, they can ship you one out first (overnight no less) and then you can return the defective one after the new one has arrived.

That said, my overnight replacement unit came yesterday and the screen looked fine. Brought it to work with me this morning and noticed the "moisture". Argh...

Is this something we just need to live with?
[Galaxy Tab 10.1 General] TommyNY:
+1 - 16GB, Grey Metallic

Purchased at Best Buy. Noticed it about an hour after having it. Brought it back for an exchange. New unit is okay.
[Galaxy Tab 10.1 General] Itaintrite:
Yup, call them and ask for replacement. Tell them you're in a hurry and they'll upgrade to one-day shipping for free.
[Galaxy Tab 10.1 General] rogconnect:
I just called Amazon for these issues, and they created an order for me and I'll be receiving the new TAb tomorrow. And a Return Label was also created for me to ship the defective unit on Monday by UPS. Thanks you guys for the infos.
[Galaxy Tab 10.1 General] kirdroid:
Edit: ^ didn't see that you already returned, best of luck with the new one :-)

And i can confirm all screens don't have this issue.

1st - 16gb grey one from frys, returned it since I wanted white. No issues with it.

2nd - 16gb white from bb. Had this moisture issue. Returned it for 32 gb.

Current one 32 gb white, no issues and happy with it.

So don't be content, definitely return and get a perfect one :-)