yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Caspertje19:
I just got it back from HTC: the issues could not be replicated and so the only have updated the ROM to 1.35

For now it is working fine, fast sweeps are recognized, the carousel is spinning, keyboard works fine, overall very fast responsive.

Hope it will still be like this within the next few days, because last time it started also after 5 days, with no luck on hard resetting it....

So if HTC gets the phone and the actual problem is gone at that moment, they will not do anything but updating the ROM.
[HTC Sensation] undercover:
Not sure if it has anything to do with temperature. I don't think so. As for an advice,read the thread and decide for yourself. In op you will find some workarounds, I just use solution no 3 if problem occurs and then on consequent charges don't use the phone, so it stays responsive.
[HTC Sensation] Bildi13:
Just to updated you

I don't have problems any more. I use provided charger, I have turned on "tell HTC" and problem didn't come back. There was not update in meanwhile, I haven't deleted any application. . . . explainable
[HTC Sensation] champkongen:
SAME HERE. No problems in 14 days. Super smooth ADW launcher..
[HTC Sensation] nasr345tt:
I am using charger .

5v----500mA & my touchscreen responsive very will :)
[HTC Sensation] Haba1205:
hello.

i have ht15ev sensation and started to experience touchscreen issue.

i found that my problem was in cheap ebay screen protector.

i've took it off and then i found that it had a 'ton' of static electricity built in :)

removed it and no problems now.
[HTC Sensation] Curious!:
did anyone contact with htc online support about these touch screen issues?

This issue is definitely chronic, they should do something about it.

Also, I would like to know if anyone is capable of grounding the touchscreen when there are issues.

While in charge, the capacitive screen might get charged and that's why it might be blocking capacitance detection of the finger

And We need a POLL in this thread to know how many people have this issue and how many doesn't

Edit: POLL is AVALIABLE NOW
[HTC Sensation] undercover:
Done :)

10char
[HTC Sensation] undercover:
Guys, keep voting, want to speak to HTC about this issue.
[HTC Sensation] timdd:
Thanx tinky1 ... Solution 3 solved the TS-Issues on my Senation for the while. It´s now working perfectly. Let´s hope that the bug gone forever!!!
[HTC Sensation] drumsforjs:
I got the touch screen problem to tmobile is sending me a replacement. Should be here tomorrow by ups they did next day air. So let's hope its a good one even tho mine started to work fine again let's test them both before I return mine.
[HTC Sensation] Watcheet:
The other day when I bought the device I wrote a post how it's working smoothly and awesome and all that :-)

After 7 days it started slowing down and yesterday it had problems with spinning the carousell, touching the options on the screen had to be pressed a few times before it recognized the touch, bottom of the screen (back button etc.) had to be pressed 3-4 times till it understood my fingers :-)

All in all, very bad situation...Tinky's soulution nr.3 worked for me as i did exactly what he said...I even used some plastic doll to turn the device on so there was no possibility of even touching the phone with my fingers :D

A few hours later battery was full and the phone is working like on the first day...carousell, touchscreen responds quickly, bottom of the screen not lagging.

Well...it's bad since I can't fill up my battery whenever I want (f.e. in car, or to refill it at 50% if I'm going on a trip...).

Hope HTC fixes this soon! Thanks all for the effort you're putting!
[HTC Sensation] undercover:
LOL. It's gone a bit extreme with plastic doll. :D Regarding charging phone in the car, do it whenever you want,no problem, just to stay on top of the problem use solution no3 as soon as you can. Been doing that with no problems at all.
[HTC Sensation] maschenazi:
Very good news from HTC !!

You have probably seen my previous conversation with HTC (posted here). Since then HTC insisted a few more times about hard resets and sending my Sensation to them, but I wouldn't. Just minutes ago I got this answer from HTC:

At least now they acknowledged the problem and are going to work on a fix. I am so glad is a software issue... :cool:
[HTC Sensation] champkongen:
Nice work

.......

Android blog: blackbearblanc.tumblr.com

Twitter : @jeppefoldager

Google+ : gplus.to/jeppefoldager

Rock band : thedeadradio.dk
[HTC Sensation] nugzo:
4th phone now effin up, same as all the others. THis one lasted longer than the others.. After having the first threee go bad this one was a pure joy to use. I smiled every time i used it, for whatever reason (text, call, internet, games, gps) it was a pleasure to use and super fast being OC'd to 1.8. Today is a sad day because i now have responsiveness issues... EXACTLY 1 week after receiving it. I'll try method 3, but there has to be a way to shorten that scenario some how. Its sucks that you have to wait so long.. i'll experiment, after i verify that option 3 works for me. Wont be untill tomorrow though. When i went to bed i still had 40% battery last night. I turned on hotspot, full brightness, gps, pandora, still couldnt make it to 0 before i couldnt hold my eyes open anymore, had to just plug it in and go with it. I wonder if you can drain it to 0, till it wont turn on anymore like the first part of 3, then remove battery and insert one that is already 100% from stand alone charger.. I hate this GD phone right now! number 4 really? this shouldn't be happening.
[HTC Sensation] Scoop24:
I can honestly say after 1 month in and I have no loockscreen or touchscreen issues.

My 1st sensation. Had this issue.
[HTC Sensation] maschenazi:
Touch wood, my phone has been ok for the past few days, but I put it to charge over night and I don't play with it. But i have used it in the car while charging... Come on HTC, get us a fix.
[HTC Sensation] nugzo:
this is why i'm going to keep exchanging till i get one that works, or they let me out of my contract. My OG Evo 4G is way fster than this when the touchscreen becomes poop.
[HTC Sensation] eyan15:
it worked

My phone as been perfect, absolutely none of the issues reported here. But after reading all this I was keeping an eye for any unresponsiveness of the touch screen.

Then yesterday I started noticing that it took me couple of tries to unlock the phone and had 'touch' misses here and there. So I read the 'solution' on this thread and dismissed it as bogus. Telling myself that the problem is self imagined.

Then when I went home it struck me that I have been charging my phone from an external battery pack for the last 3 days. So I removed the battery and left it like that for couple of hours, then charged it from my wall charger.

And what do you know, I can clearly see the diff in the screen responsiveness.

Note: I have not used the charger that came with the phone. I use my other 1Amp charger I had.

Note 2: Now I noticed dust under the screen and called tmobile to get a replacement.:mad:
[HTC Sensation] undercover:
Well, as you can see solution is quite genuine. More people hit thanks button, more genuine OP looks. I'm not after thanks number just want to help people.
[HTC Sensation] krakou69:
I receive my replacement Sensation today

It's on 1.28.401.1 rom

Everything alright for the moment :)

I won't do the OTA update 1.32 because for my case, I've got problems when I flash to 1.32.

So I will test my Sensation for 2 weeks to see ....
[HTC Sensation] aliensmille76:
Same her, problems start after update and restart of the phone.

I Also test my new one before I update,if it works find I wait for the next update....never change a running system:-)
[HTC Sensation] animaleyes76:
I still think there's something in this "static electricity" thing.

Ever since i started charging my phone by USB whilst resting it on top of my closed laptop screen ( brushed aluminium coated) its worked properly, including the lovely carousel without a single problem.

Whenever I charge it (by usb or power adaptor) and leave it lying on wood, the problem comes back and takes a day to disappear. I can almost reproduce it at will. The only difference being it varies by a few hours before it becomes responsive/carouselly again.
[HTC Sensation] undercover:
Good info, thanks
[HTC Sensation] jrwingate6:
Ide be willing to bet my phone it is due to static electricity. Just to many coincidences when it comes to charging the devices and pulling batteries that fix the issue. Ide hate to say it y'all but if your Sensation is prone to this behavior, it could very well be a hardware issue. In my opinion, this unibody design is poor. It looks good and feels good but there are to many inconsistencys surrounding it. I know the WiFi deathgrip is due to the design and I think some of the grounding issues/static issue are due to the contact points that have been put on the battery cover.

This is just my two cents. I know some of you don't want to hear the unibody design sucks but it does if its causing these problems. Why can't company's just stick with what works?
[HTC Sensation] _archaniel:
mine is SH16BV

where did you buy your phone? it's stock, or bundle from an operator? what region?
[HTC Sensation] maschenazi:
I bought it in UK from www.unlocked-mobiles.com, it is unbranded.
[HTC Sensation] zmfl:
Interesting :)

Do you use the phone while charging it on eather surface?
[HTC Sensation] champkongen:
I had mine for three weeks before it startede.

One week with problems. Updated didnt fix anything.

After unchecking tell htc and fast boot it went away.

Two weeks now without issues.

Two different chargers + the stock.

.......

Android blog: blackbearblanc.tumblr.com

Twitter : @jeppefoldager

Google+ : gplus.to/jeppefoldager

Rock band : thedeadradio.dk
[HTC Sensation] animaleyes76:
Nope, i just leave it there until it's done, then unplug the lead, then use. I can try using it and post some results when i have them. :)
[HTC Sensation] chrisg1548:
i think it might have something to do with the heat from the battery. i have a unbranded asian rom sensation which i got from expansys usa. i had it 1 week before it started with screen issues. i noticed the battery was heating up when using the video recording and after using the video recording a few times i got the screen issue. i waited for the update to see if that would fix it but it made it worst. nothing i did would fix the issue. so i contacted htc and sent the phone for repair. after 2 weeks still dont have my phone but they told me i have a motherboard leak? they dont have any parts in yet to replace it. so still waiting.
[HTC Sensation] undercover:
Been reported before. I think the way you use phone changed as well. I strongly believe that problem comes from using phone while on charge.
[HTC Sensation] katiepea:
i've noticed this issue on mine, but the problem completely disappeared after i quit using the sense launcher, back to LPP for me.
[HTC Sensation] stchandler82:
I'm on my third Sensation.. I had it for a full week yesterday when the touchscreen started to "act up" yesterday.. I've done everything. Removed the case, tried all three solutions with no resolution, flashed RUU, removed SIM and SD card... Nothing works! I love the phone, but there is nothing "sensational" about the damn thing. Tomorrow is the last day that I can return it. I'm torn on what I should do.
[HTC Sensation] jerrylzy:
I've got this one.
[HTC Sensation] undercover:
You are first person to report that solution no 3 doesn't work....
[HTC Sensation] stchandler82:
Yeah... Nothing works! I guess I'll just wait for a software update.......... Patiently.
[HTC Sensation] stuart0001:
I don't see how it can be a software issue when it takes physical measures to fix it.
[HTC Sensation] chefp2010:
Hey everyone I had this problem on all 3 of my sensations and I was watching a youtube video about an accelerometer issue so I calibrated the g-sensor and bam it was fixed and haven't had a problem since..... Try it and let me know and hope this helps as this helped me.
[HTC Sensation] IrishStyle:
I am not sure if it has been posted but mine is fixed by updating my weather widget or by changing the location. I notice the unlock sound thing was garbled so I changed location until it made a normal welcome noise. After that the problem seemed to go away, although it comes back every now and again. Might be totaly unrelated, just my 2 cents.
[HTC Sensation] undercover:
It's been mentioned before but I completely overlooked it for some reason. Will try to replicate issue and will test your fix. Could you post exact steps how you did it please? Also, would appreciate if more people would test it.

Thanks for your input mate.

To the person above. That's new, never heard of that before, could you please elaborate on that a bit. What welcome sound are you talking about?
[HTC Sensation] IrishStyle:
I am not sure the correct name for it but when I unlock my sensation it runs a 3 second alert that is based off the current weather in the stock clock/weather widget. The sound it plays(at least for me) is different based on the current weather for my location. So I change it to a location that has different weather and it seems to do the trick for me anyways.
[HTC Sensation] nory82688:
HT161Txxxxxx , i really dont have any touchscreen issues except i cant get the 3d carousel to spin... other than that phone is great.
[HTC Sensation] Caspertje19:
- never mind -
[HTC Sensation] zmfl:
Strange... It should work if you are not touching it, regardless of the surface.

You could try using it while it's charging on the laptop? :)
[HTC Sensation] derkie:
I have the same delay/lag on the lockscreen as well. And reading on the thread and trying on all the solutions, removing the battery worked but as soon as you restart the device it comes back with all this lag. I will say it's the static build up whilst charging. Since my phone has a screen protector with case mate, I decided to remove the protector and the cover, and all the lag/delay is gone.

It's been 3 days now without lag, using any micro usb charger to any usb i can be when i need charging.

I'm still returning this phone for a new replacement though because of the warranty. For me, this is my fix without changing my charging habits.
[HTC Sensation] animaleyes76:
even when i didnt use it, but left on wood i got the problem too. Next step is to use on the laptop surface and report back ;)
[HTC Sensation] Caspertje19:
I had my phone returned to HTC for the touch screen issues. But when they tested it, there was nothing wrong. They updated it to 1.35 and that was about it.

When returned, the phone was working like a charm. But, just like last time, after a few days, it started again with the anoyinh toch screen issues.

I tried several things: hard reset, RUU flash the whole ROM. Nothing helped, so for that reason I still think it is a hardxware/design fault.

Then I realised one solution in this thread: remove the battery for several hours.

That solution happened sort of less when I send it back to HTC: i removed the battery when sending the phone to them.

So last night I removed the battery for several hours and: boom, working like a charm, nothing wrong.

So I believe, like others said, that it has something to do with building up static electricity. I'm using a case-mate(rubber/silicon). Maybe it has something to do with that case, because when the phone is in it, you can not touch the metal parts of the phone.

I will report back in a few days if the problems are vannished rather than being temporarily fixed (maybe the static electricity has to build up again)
[HTC Sensation] niddnet:
Another +1 from me... definitely static - and definitely a combination of factors... I, too, have a rubber/silicon case, and in that case, and whilst charging, the phone verges on unusable.

With the case, but NOT on charge, mileage varies - sometimes it's good, sometimes the responsiveness is less than ideal.

But, remove the case, take back off and battery out for a short while, put everything back together, but leave the phone naked, as nature intended, and everything works fine.

I say 'fine' - I've never really had any success with getting the carousel to spin. Then again, I can't see any feasible time when that feature would actually be necessary, so it doesn't worry me in the slightest!!

Perhaps someone who has indepth knowledge of capacitive touch-screens could shed some light on this for us - I don't know enough about them to comment on what exactly it could be, and possible fix.
[HTC Sensation] jerrylzy:
solution 1 and 2 didn't work for me.I will try the third one.
[HTC Sensation] pa3e:
I had the same issue on my sensation..

The troubleshooting guide on htc web site advised me to boot up the phone in the safe mode.

I haven't had any issues with touchscreen in safe mode!!!

And the most important part!! After restarting the phone... touchscreen start to respond perfectly!!!!

I've installed touch test apps to see how the swiping works..

Everything is perfect as it should be!!!

Hope it will help to you!!
[HTC Sensation] animaleyes76:
even taking the battery out for 18 hours and the other 2 options did nothing for me... it's weird , i can only say what works for me. charging on a metallic surface by usb and i NEVER have problems, full responsive and the carousel works.

I never use when im charging as i just go to sleep and i know one idea is that touching whilst charging is an issue. charging now and playing with it.. i'll let you know if it all goes pete tong tomorrow or not
[HTC Sensation] undercover:
Could you try calibrating g sensor please?
[HTC Sensation] jerrylzy:
I tried the first method but actually it made my phone much worse than before.:(
[HTC Sensation] monopoint:
I have had this issue quite frequently, and never found anything that could make the sensitivity issue go away. It is allways seemingly random actions that make it go away every time.

I tried the solution with removing the battery:

power down, remove battery, and in case there was a static electricity build up inside the phone, I short circuited the connectors on the phone (NEVER short circuit the battery) with a key. I immediately insertet battery and powered on, and the phone has been smooth ever since :)

will charge from usb now to see if it lasts, I have used the stock charger allmost every time up until now.
[HTC Sensation] animaleyes76:
Will do, what are you thinking/expecting?

Cheers
[HTC Sensation] adambala:
sh16tv....same issue here but i close all the sync and launce launcer pro...everything ok now.....an other sollution in my opinio is to hold phone up and left...everything ok now a have the phone from 18/7/2011 its ok if u close sync...i have a question pls...can i charge my phone with my x10mini charger?
[HTC Sensation] undercover:
Few pages back someone reported that fixed issue immediately. Just need someone to test it ;)
[HTC Sensation] jerrylzy:
I tried the third one,lockscreen ring works perfect now,but sometimes touch screen also recognize my swipe as a press.Anyway,it is much better than before,thanks very much.
[HTC Sensation] rizoh66:
Anyone tried this touchscreen booster app from the market? http://market.android.com/details?id=br.shop4apps.touchscreenbooster.com. Reviews say it works on non sgs devices.
[HTC Sensation] Tirozz:
Here it still comes and goes, though I don't have problems that frequently. I did just notice for the second time that, while I had some minor issues today (third icon on the lockscreen wouldn't respond the first 2 tries when pulling to the ring), they all dissapeared after the battery reached < 20%. Experienced the same thing last week. Charging doesn't seem to bring back the issues, but it's really weird they disappear after the battery reaches a certain %.
[HTC Sensation] undercover:
Do it again, and your problem will be gone completely ;)
[HTC Sensation] undercover:
Yeah, noticed that charge level seems to affect it. As I mentioned in op,I think its either static or voltage control, or both of them together.
[HTC Sensation] ImWarped:
Just a note, you realize capacitive screens don't register pressure right? Pressing harder doesn't mean you'll get more response... Change fingers if you aren't getting a response, dry hands are your screens enemy. However... I think this issue is related to the G-Sensor and the lock working in combination it really doesn't register the swipe very well when it's on a desk, but works wonderfully if it is in any other position than flat, I will be replacing the lock screen with the Honeycomb lock once we have a full root :)
[HTC Sensation] mista.maja:
been using my european sensation for 2 weeks now - no touchscreen issues yet. it's made in china though i have no idea which screen it has. lockscreen ring works every time exactly as intended no matter if it's lying flat on a table or if it's in my hand. been using the wall charger for the first 3 days but switched to pc charging after that. spinning the carousel usually takes a few fast swipes but that's fine with me.
[HTC Sensation] nugzo:
Didnt work for me. T-mo rep did that also in the store when i went to exchange it, didnt help then either :(
[HTC Sensation] undercover:
Switching to USB charge is probably the reason you don't get any problems.

Nugzo,thanks. No3 worked for.you,didn't it?

Also, spoke to HTC today, they seemed aware of the problem, guy took my details and said he is forwarding enquiry to Escalation team. Let's see what they come back with.
[HTC Sensation] stuart0001:
Got my replacement on Friday and sure enough, 4 days in I'm starting to get the same issues again although this time I'm also getting unlock issues which I didn't before.

Build date on the battery cover is 2011/05/28 so about the same as the last. Time for another exchange. This time I'll see if they can provide a newer build.
[HTC Sensation] civicvx94:
Has anyone tried 'Touchscreen Booster' from the market? It's for the the SGS line but someone posted a thread here wondering if it would work/help the S4g.. I only had touchscreen issues with the notification bar immediately after unlocking, but now they appear to be gone.. I'm not sure if its the placebo effect, but it's worth checking out!
[HTC Sensation] stuart0001:
Is there a way to tell manufacture date on the outside of the box?
[HTC Sensation] mista.maja:
can't find a date on mine :(
[HTC Sensation] kwaille:
I have extremly dry skin (my hands looks like i'm 80)...

Never had any issues with my desire,it's still working like a charm.

Noticed that I replaced my first device,the second did better but began to have issues after 10 days.Then,after 3 days the bug disapeared and now it cames back since 2 days...

French chargers dont have grounding.My home has a bad grounding,maybe usb charge makes it bug?

What a strange bug,surely in months,i will be able to know what causes this issue.

But at this time,i'm kinda disapointed...Nice device,but just sometimes...

Maybe we should all tell htc,so they would be forced to admit this touchscreen issue...

Edit:i disabled the lockscreen for less bugs...:):)