yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] bigstevo24:
I posted about 4 or 5 days ago and reported that I drained my battery, took it out for a while then charged it again not using the stock charger but from the usb on the computer which I had no joy.

That evening I completed the charge with my Wifes charger from her HTC desire and I have not had an issue since. (still using the HTC desire charger). The phone is running perfect. The screen sensitivity is amazing. I would go as far as saying even better than when I got the phone new 4 weeks ago. :)

I do believe that the stock charger is somehow leaving excess static which the phone can't handle and that's where the issues are lying.

It would be great though if they would just bring out an update and resolve the issues for good.
[HTC Sensation] undercover:
OP updated
[HTC Sensation] IceDree:
Im sorry , I know you said that we don't post here until we have the phone for more that 7 days , but I can confirm these things :

- Issue unlocking ? I.e dragging circle to the middle?

- Bottom of a screen not responsive sometimes.

- Back button slow to respond.

I don't have a Sensation , but earlier today I was at a HTC Store & I've played around with the Sensation (The unit on Display) , while It didn't suffer from the Wi-Fi death grip , I've noticed those things (mentioned above)

I've tried it next to my OG MileStone 1 (Stock Fro-Yo 2.2.1) for a quick comparison (To see what a 1.2 GHz feels like) & it was slow to respond

I've also noticed something else , not mentioned above & that is :

The screen is HOT , latterly & even left a mark on my finger (but the mark disappeared later) , I've also played with a Desire HD , but the screen was okay

I told the guy at the store , but he told me Im just seeing things that DOES NOT exist

I even gave him my MileStone to see for him self , but still he didn't believe me

P.S.

Im not a hater , I just found out about this thread 30 minutes ago from GSM arena , & your discerption is consistent with what I've experienced earlier this morning

EDIT : the Sensation I've played was the Middle-East Version (running Android 2.3.3 & Sense 3.0) & Did NOT have a screen protecter
[HTC Sensation] Watcheet:
Well...I had the same problems with the screen. Used info here (full discharge, connect the phone to HTC Desire (or similar) charger, turn on, fill the battery up, don't touch the screen while charging). After awhile...I started using the stock Sensation charger at work again and it's still working perfectly (for cca. 10-14 days now).

I don't really know what to think...my head is spinning :)

But I discharge the phone every 3-4 days fully and repeat the above mentioned procedure).
[HTC Sensation] undercover:
Are we on gsm arena? Didn't know that. Well, it good this issue is finally getting publicity it deserves.
[HTC Sensation] maschenazi:
Yesss ! I have sent that email to GSMarena as well. They haven't contacted me, but here is the article ;). I know is following my email because they quoted me on some of the statistics and the link to this thread. Result ! I hope that other websites I emailed will respond with an article as well. Soon there will be too much noise about this issue for HTC to keep ignoring us.
[HTC Sensation] danismit:
Ah that's reassuring anyway. I haven't had any issues so far. It strikes me as odd that the Desire HD seems to be of better build quality than our sensations.
[HTC Sensation] kareemsamman:
I think it's because of the following reason: While charging, static electricity builds up in the unibody cover which affects the touchscreen.

In theory, If you take off the cover and charge the Sensation, then unplug it and put the cover back on it should work perfectly.

PS I don't own a Sensation (yet)
[HTC Sensation] maschenazi:
Just searched for "htc sensation" in google, and the GSMArena article is in the first page of results ! Kepp clicking +1 for google publicity and soon I hope it will come before HTC own webpage :D
[HTC Sensation] stuart0001:
I've sent Engadget a 'tip' with a list of links too. Hopefully they'll take up the story.
[HTC Sensation] undercover:
Well, it looks like you just keep on top of the problem, i do exactly the same. The only reason i experience problems now, is that i used it while connected to pc via usb (s-off, flashing, mods etc) but that was expected. Recharging after full drain now, i'm 99% sure problem will be gone ;)
[HTC Sensation] maschenazi:
Looks like the discussion regarding the GSMArena article is heating up :)
[HTC Sensation] undercover:
An update. Yep, problem is almost gone,just slight lag when typing, but that could be something else...
[HTC Sensation] ChaosSixth:
doesnt occur to my phone =) with stock ROM and with ARHD ROM
[HTC Sensation] phonegod:
i always use my phone while plug i dont have no issues on wall charger or pc in fact its on the pc now fully charge and im doing stuff on it tmobile us sensation just in case you need to no
[HTC Sensation] derkie:
Just to report that I had my device replaced, I know it's too early to confirm (1 week) but I think it's a hardware fault i.e. internal charger, power management.

I have been using this device as normal with screen protector and casemate,charging on ac charger or any usb charger available (car,laptop,netbook xbox). Using it while charging as well- Everything is ok, infact fast and really responsive (like cyanogenmod 7 on my dhd :) ) the only thing I noticed to this HTC Sensation compared to the other one is it never gets as hot as it did before.

So, if your device gets hot ,very hot , chances are the screen responsiveness will break specially on the lower part of the screen where the power management stuff is in (i think)

Hope these observations will help.

current device -

s/n SH167V******
[HTC Sensation] IceDree:
You gotta be real carful with the Sensation when you remove the cover (Since the entire body will be fully exposed) , with Kids running around that can be dangerous

The Other thing , The Sensation won't be useable (as phone any way) when you remove the cover , since the antennas (Both Cellar & Wi-Fi antennas) are built into the cover . So it have to be in time where no need to reach you (Like over night) , unless you use a backup device

Sorry , its Irrelative , but I had to say it
[HTC Sensation] c3po25:
I too have had the ring/touchscreen responsive issues with 2 of my sensations...I now have a case-mate tough case on it. and that's when the problem started....due to the rubber on the case prevents my hand touching the actual phone which creates a grounding issue. I never had any problems when without the case...and I can actually take the case off now and it'll have no touchscreen/responsiveness problems.

For ppl that have cases with your phone and are having the responsiveness issues, try the following and see if it helps...I just thought of this today and tried it....it seems to help it quite a bit....I placed a piece of foil (just the regular stuff you have at home, just a piece big enough to cover most of the back of the phone) under the cover in between the back and whatever case you have. place your case back on and try to slide the ring and the rest of the touch screen functions...my phone seem a lot more responsive so far...although it's only been 1 hr.

will report back if it does not work in the long run. But so far is working much much better than before...hope it helps.
[HTC Sensation] fr0st.exe:
Hey All

After a lot of headaches over this issue all I did was I stopped using the provided htc charger I just charge my sensation on my car or my computer and no more issues! My phone still has the t-mobile gel skin and t-mobile screen protector.

hope this helps!
[HTC Sensation] c3po25:
I must say...I really started to notice the issue when I started to charge with the HTC charged that came with the phone previously I was charging with some old Motorola chargers that I had left over from old Bluetooth and phones. I'll try that and see if the issue stops. Thanks for the tip.
[HTC Sensation] kabuk1:
I noticed problems with the stock charger as well. No problems whatsoever when I use an older HTC charger. This isn't the only phone I've had that's been finicky with chargers either, I can't even count how many chargers I bought & returned because of this very problem during the year I had my HD2.
[HTC Sensation] maschenazi:
Another one:

http://tech2.in.com/news/smartphone...hscreen-issues-with-your-htc-sensation/233982
[HTC Sensation] maschenazi:
And another one again:

http://phandroid.com/2011/08/03/htc-sensation-users-are-you-having-touchscreen-issues/

Edit: found another article: http://www.blackjackchamp.com/casin...nted-with-htc-sensation-over-screen-problems/
[HTC Sensation] predator21:
i too had this **** prob in morning......
[HTC Sensation] stuart0001:
Brilliant. This ramp-up in publicity will surely force a response from HTC.
[HTC Sensation] maschenazi:
I thought is only fair to update HTC on this as well:
[HTC Sensation] undercover:
Wow, really snowballing now. Hopefully HTC will address this issue finally.
[HTC Sensation] zmfl:
Lovely!

I'll do the same thing :D
[HTC Sensation] maschenazi:
So far, by not touching the phone while charging I managed to keep this problem at bay, but yesterday I noticed something interesting. It was a warm sunny day (I know I'm talking about British summer, but it was 28 deg. C and sunny) and I had my phone on the table outside in direct sunlight, without using it. After half an hour in this conditions the phone got pretty hot. Few hours later I noticed the problem recurring. I just wonder if this problem could be the result of high temperature ?? Maybe when is charging and you use it, it gets hotter and when is over a certain temperature the touchscreen becomes a problem. Today the weather is back to normal (17 deg. C and rainy) and so is my phone. Anyone willing to test this theory?
[HTC Sensation] undercover:
In theory, it shouldn't be AFTER it was hot but WHEN it is hot....
[HTC Sensation] ChaosSixth:
isnt that normal..u exposed ur phone to sunlight and ur charging? even my phone stated to charge also will become hot..its normal for a the battery to reach 40-42 degree celsius when charging.. plus u exposing it somemore..will become worst..=)

touchscreen problem might come from software problem or mayb hardware problem..=)
[HTC Sensation] undercover:
Well, in 2 months and 60 something pages we still don't know what the problem is..... Quite annoyed tbh.
[HTC Sensation] ChaosSixth:
true..but for my phone, he never give me this problem at all =)
[HTC Sensation] stuart0001:
Of those that have posted build dates on the petition, all are dated may. As I said before, I'm almost certain that this issue doesn't exist on newer builds.

tinky1, can you please ask for people to post their build dates in the op so that we can see if this is the case.
[HTC Sensation] predator21:
god bless u then...u r lucky....but i have noticed that this problem is at peak when ur phone is locked and u plug in usb
[HTC Sensation] undercover:
Not all people know the build date, in US they have it on the box, in EU there is nothing on the box. Taking date from back cover...well, it's date of manufactuing back cover, not the phone.
[HTC Sensation] maschenazi:
I told HTC about the temperature thing.

:) From now on I will make sure I keep my Sensation under the blast of the air-con at no more than 17 deg. C. And no more satnav in the car. If it is charging, you are using it for navigation and is in sunlight in the car, it could explode ! That is common knowledge guys. Also in the manual, at page 78 it says you shouldn't use it while is charging. :eek:

Joking aside, I think the HTC UK support team must be praying to god they don't find a new update from me when they open their call logs. Somebody from HTC must be reading all this, I hope. So HTC, if you are listening, I am not going to get off your back until this is resolved. ;)
[HTC Sensation] tigerz0202:
ive started having problems with swyping , unlocking the phone ,weird because ive had this same phone since it came out and never had these issues, now ive s-off'ed it and have cwm installed ,so ive tried every rom i can try possibly and even reverted everything back to stock and still have issues ,so im assuming its not software related,so my only guess left is this touchscreen issue , should i just send the phone back and get a new one ,imma try this fix on the first post and see if it helps
[HTC Sensation] maschenazi:
I am not a developer and I don't know much about it, but isn't it true that all the current ROMs have the HTC Sensation ROM as a base - starting point of customization ?
[HTC Sensation] tigerz0202:
I s-off'ed first....edit ....sorry the answer is yes
[HTC Sensation] notus:
The battle wages

More bloggers are posting articles about this issue. Hopefully HTC will be forced to officially recognize the problem and provide a solution. Let's hope this goes mainstream. Not that I want bad publicity for HTC just a working device.

I hoping to here from TMobile USA tomorrow, let's hope they follow through.
[HTC Sensation] maschenazi:
Found other articles:

http://www.ubergizmo.com/2011/08/htc-sensation-could-have-touchscreen-issues/

http://www.product-reviews.net/2011/08/04/reports-of-htc-sensation-touchscreen-problems-surface/

http://gadgetsteria.com/2011/08/04/bad-touchscreens-affecting-early-builds-of-htc-sensation/

http://www.siliconindia.com/shownews/HTC_Sensation_faces_touchscreen_issues-nid-87916.html

Uuura.
[HTC Sensation] undercover:
Well, let's hope HTC are going to acknowledge the problem now. Some comments say that its only a few users writing over and over again. Yes, more persistant users try to get down to the problem, but look at the poll, and even more users actually commented here. Certain users have tried 3 or 4 handsets before giving up and going for other phones. I experienced this problem on all 3 handsets.

People who say that we are making too much fuss about it don't know the difference between properly working phone and the one with a problem, since they are lucky enough not to have this problem.

All of the above is to people who comment on various blogs.
[HTC Sensation] nugzo:
I signed the petetion yesterday and sent an email to HTC with the links you provided. Here is my Reply..

And my reply
[HTC Sensation] maschenazi:
Even more articles:
[HTC Sensation] k.aalai:
Anyone know of someone a bit senior in HTC or their CS?

If we can make them aware, the lower ranks wont be able to keep it under the company radar.

Perhaps some of the blog people with their HTC PR or press contacts?
[HTC Sensation] undercover:
I don't get it, why so much hate against people who say they have that problem? :(
[HTC Sensation] stuart0001:
It's amazing isn't it. Below is my post on phonearena:
[HTC Sensation] stuart0001:
A lot of comments relate to the video stating it doesn't look like is pressing the screen much more than a feather-light touch. Can someone who's experiencing this upload a video to youtube to show beyond doubt the problem.

I've just received a replacement unit so will have to wait a few days before I can do it myself :(

Edit: I think I may record a daily video to document the deterioration of the screen response.
[HTC Sensation] maschenazi:
I tried to battle with some by answering, but there are just too many and too angry. Really don't understand why.

I just realised I have been so busy contributing to all these articles, I didn't even read all of them. :)
[HTC Sensation] stuart0001:
I thought Apple fanboys were bad but it looks like HTC also has it's own strong militant following, really quite baffling :confused:
[HTC Sensation] undercover:
Apple v android->htc v samsung -> htc v htc-> and finally, Sensation v Sensation

This is ridiculous, and funny too though :)
[HTC Sensation] notus:
Why can't we be angry.

As consumers we pay hundreds of dollars and commit two years (in some cases three years) for these high end devices. Software bugs are one thing but this issue is making devices unusable. What's wrong with expecting a device's touch screen (only input method) to function correctly??

HTC is denying there is an issue (HTC USA anyway) and TMobile is no longer doing device exchanges claiming this won't resolve the issue. So what are people supposed to do? We take a stand. We shouldn't have to spend hours on the phone, in a store or resetting up multiple devices because of the arrogance of big business.

So yes I'm angry. Angry that I purchased a product and not able to use it.
[HTC Sensation] undercover:
You are absolutely right.

Just to clarify, guy above meant that people who DON'T have this particular issue are being very aggressive towards people who do.
[HTC Sensation] maschenazi:
+1

If anybody should have a reason to be angry it would be us, the people having to deal with this problem.
[HTC Sensation] k.aalai:
As has been mentioned, on a phone where EVERYTHING to do with using the phone, is touch based, when the touch dont work, its not much fun.

When you cant answer an incoming call, hang up, or even unlock your phone to use it, type etc, you are basically paying for a device which is a pretty paperweight.

To those who have no issue, thank god for you, and good luck in not suffering from it in the future.

Let us that have this issue sort something out for ourselves, and perhaps even for you in the future.
[HTC Sensation] kanav bhasin:
False alarm (sure hope so)

Alright so after various tests on various high end android devices, i think its safe to say i don't have a touch screen issue yet ( god i hope it stays like this)

could it be that a certain batch of sensations maybe early builds might have this issue? One precaution that im sticking with is that i use a different charger and usb cable. I have had a few scary moments with the htc bundled charger and usb cable on my dhd, so im definitely not going near those again.

p.s has anyone tried the touchscreen when its outside the unibody?
[HTC Sensation] fridgeman:
I've not had any issues now for weeks. The only thing I have done since it last played up is to put a case on my phone.

Sent from my HTC Sensation Z710e
[HTC Sensation] maschenazi:
I was wondering that. Next time I have the problem I'm going to try to remove the case to see if it helps. Forgive me, but I will not try to induce the issue again, is too frustrating :)
[HTC Sensation] c3po25:
I didn't charge with the HTC charger last night and today no issues with the touchscreen nor the ring on lock screen. seems to be working out pretty ok.
[HTC Sensation] lambn001:
possible fix

I haven't had an issue with my sensation, but my wife did it was annoying. What i did was remove the backing and check the connections some of the gold plates were a little dingy, i cleaned them and put it back together, all came up and worked just fine no issues since and its been 8 days since i did that. Doesn't make sense but it worked for me. Using stock charger and all.
[HTC Sensation] tonnytech:
I dont have a sensation as yet but i have noticed on more then 1 desire when it gets hot like really hot the screen is unresponsive.
[HTC Sensation] mauriceheath:
I've been suffering from the screen being unresponsive, most noticeably when trying to fast swipe left or right to get the spinning carousel effect. Lock screen has generally been OK, sometimes the ring would drop to the bottom of the screen on first attempt to unlock, but second attempt would usually succeed in unlocking. Likewise trying to use the back button or launch an app icon would take a couple of attempts. I tried solution 3, total discharge, recharge to full, but that had no effect. I then totally discharged, removed the battery for around 5 minutes, then reinserted the battery and fully charged. This worked, I could now get the carousel effect. However from time to time it will play up again, but I have found that if I power off the phone, remove the battery for a few minutes then reinsert the battery and power up again it all works well again, I do not need to charge the battery, just a removal and reinsertion fixes the problem. Anyone else found this works for them?
[HTC Sensation] Caspertje19:
Told Mark Moons (director HTC Netherlands/Belgium/Luxembourg) on twitter about the touch screen issues, and luckely he responded:

Several times I asked if he already knew something, but last time he was only saying: Still looking around for it, it's not the fastest way to sort things out by me.

After that: silence again, not responding to me when I placed a new twit about the issues..
[HTC Sensation] dst6se:
Hi !!

I have a device with the touch screen problem !

I tried the discharge procedure without success.

One strange thing I have seen is that if I use multitouch some points stays on the screen , after a while all fingers is on the screen , and you cant use your device until you turn it off and on again.

This behaviour appears more often if you dont have the device in your hands.

Here is an example with the program multitouchtest from market

http://www.youtube.com/watch?v=Byge9xsCeqk
[HTC Sensation] maschenazi:
That is great. I think it shows our problem better than the Androidpolice video. Why don't you put a comment and a link to this video on the websites that are discussing this. Yesterday I posted the websites I could find talking about this (3 posts).
[HTC Sensation] ste1164:
I know this is a different phone but when my incredible s is plugged into the ac adapter. The screen does go unresponsive whilst its charging.
[HTC Sensation] motoi_bogdan:
i've read the problem description as it was made by the op but my opinion is kind of different about what's causing the problem.

a capacitive screen must supply a small electric current to the top layer of the screen assembly - the one you're actually touching. When you touch the screen, the EM field created between this layer and the one below gets distorded and that distorsion is actually what's being registered as a screen tap. However, for this to work, the top layer must be charged with a small electric current at all times. The surface may be made with corning's gorilla glass but on top of that lies a conductive layer made by some fancy transparent metallic alloys. One way to make a capacitive touchscreen to stop working would be to short circuit the top layer to the phone's ground circuit. This way the EM field will fail to register any taps or changes in electric capacity induced by the user.

Because of this, my primary suspect would be to check if the screen surface gets somehow in contact with the metallic surface or the ground circuit. Or if by plugging the charger, it's metallic shield (cover) touches anything else. I'll then redo testing without the phone's back cover (it's edges are also metallic).

If nothing of these give any answer i would rather suspect some software/kernel problems instead of hardware ones.
[HTC Sensation] undercover:
Very good theory indeed. How does it explain that using different charger cures it for a while?

As of yesterday, I got rid of my problem again (using method3) so I can't test anything atm. Another thing I was going to try is to actually cover silver pin which gets in contact with back cover by a bit of tape.

Could someone with a problem try that please? Even if it works, it won't be immediately, so give it few days and report back please.
[HTC Sensation] dst6se:
I have post the link on a couple of sites, but if you find a good place to post it , feel free to use the link !
[HTC Sensation] undercover:
Tbh no good in our case. HTC can just say that its custom ROM fault. CRT animations give it away. Also,what was the point with multi touch in lock screen? Multi touch test app was brilliant though. Thanks for posting. :)
[HTC Sensation] Kurisu87:
I did have this problem after 2 weeks on my first sensation, i sent it back to vodafone who exchanged it for a new device about a month or so ago... no problems with this one.

would be nice to have an I did have a problem with the screen on the poll...
[HTC Sensation] dst6se:
Oki , about the lock screen , i tried to get the same result as in the "multitouch test" app, but it never came up, and I was to lazy to cut the video !