yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] paulshields:
Mine developed the problem a couple of days ago after around two months usage. Samsung UK seem to be on the ball. Logged the fault via their online product service page and got the following response within 24 hours. We'll see how long it takes to do the fix/replacement...

In response to your query, please be advised that Samsung is aware of
this issue that is effecting a small number of devices within the UK.
We are asking customers to send in their devices to ourselves so we can
verify the issue and then either repair/replace the unit. We have all
the necessary information on your account to process this request.
Would you like us to go ahead and create a service request for your
device?
[Galaxy Tab 10.1 General] Tdiliplane:
dude that sucks, I havent had any problems with mine other than when im scrolling down or up I occasionally get a white box that flickers...
[Galaxy Tab 10.1 General] s.illes79:
just checked one in PC World, it had the Samsung logo & B7 ( July? ) model, no sign off the newton rings ...
[Galaxy Tab 10.1 General] paulshields:
I come and goes. Mine doesn't show any currently (PC World Aug 2011) but was pretty bad just a few days ago. I suspect it's environmental. Going to get it swapped out anyway.
[Galaxy Tab 10.1 General] markdj57:
Got mine from pc world UK after release in early august. Has Samsung logo and gets newton rings, comes and goes.

I will also get mine repaired online in the next week or two. Lets hope it doesn't take too long.
[Galaxy Tab 10.1 General] UKseagull:
I bought my 16gb WiFi from PC World at launch, it has the Samsung logo and an R61B serial number. It's never shown signs of Newton rings.
[Galaxy Tab 10.1 General] ceminino:
well i have the samsung branding and a B7 series and i do get the newton rings...
[Galaxy Tab 10.1 General] andrewilley:
Samsung UK website has the problem listed in their FAQs page for this model:

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup.jsp?cdsite=uk&seq=408522

Andre
[Galaxy Tab 10.1 General] BarryH_GEG:
I posted this elsewhere, but my October build UK 7500 has a different screen than the U.S. Wi-Fi version I've been using for two months. On the Wi-Fi version, when you pressed the screen, a mini oil slick would appear for a second then disappear. The 7500 has a subtle texture under the screen that you can see when you look at it from the side and doesn't do that. It also has higher contrast and more natural looking colors. I'm guessing they changed the screen design at some point because of the problems they were having.
[Galaxy Tab 10.1 General] mark.m.moran:
About to head to the shop in Dublin I bought mine in to hand back my second P7510 that has suffered from the Newton Rings!! This is a B7 model and the one I had before this was a B7 model as well!! Both had the Samsung logo above the charging port.
[Galaxy Tab 10.1 General] sunseaker:
I'm thinking of getting a GT but this screen problem is worrying. Can those people that have had their screens replaced, i.e. not those who have had replacement tablets but only those that have had the actual screen replaced by Samsung Service comment whether the problem has reoccurred since the screen replacement.

I'm trying to gauge if the replacement screens actually solved the problem in which case the new batches should be OK - well hopefully.

If the replacement screens seem to be holding up then I'll be ordering from Amazon UK and hope that due to their sales volumes that they would be one of the first in the UK to receive the new batch.
[Galaxy Tab 10.1 General] mark.m.moran:
Hi guys,

Just got a replacement unit from the shop and looking at the screen it immediately looks different to the screen on the previous B7 serial number models I had. This one has a B9 serial number so I would assume it was manufactured in September?? Let's hope Samsung knew about the issue then and was fixing it. Third time lucky for me I hope!! :cool

Cheers,

M
[Galaxy Tab 10.1 General] mr_at_sgs:
Samsung made it! Samsung fixed it!

It has already been said, but I can also confirm, samsung fixed this problem with a all new Screen. It is a lot more stiffer as I can feel and not a trace of newton rings any more. The screen has been repaired very fast, within 12 Days I got my Tab back. I am very satisfied, we have very nicely and competent persons at samsung service here in germany.
[Galaxy Tab 10.1 General] sunseaker:
Thanks. I did read quite a bit of the thread but it got confusing as to whether the replaced screens actually fixed the problem. Thanks for confirming.
[Galaxy Tab 10.1 General] mark.m.moran:
I got a brand new unit yesterday and 99.9% sure it's a different screen to the one I had on my previous two B7 units. This is a B9 unit so fingers crossed all goes well on no rings appear!

Cheers,

M

PS: On a different note Kies will not recognise the tab no matter what I do? Anyone any suggestions or link to a thread on here for help? I'm using Windows 7.

Cheers,

M
[Galaxy Tab 10.1 General] s.illes79:
>Samsung UK website has the problem listed in their FAQs page for this model:

>

>http://skp.samsungcsportal.com/integ...=uk&seq=408522

this sounds very promising
[Galaxy Tab 10.1 General] rlarsen462:
NEW SCREEN (ONE WITH "TEXTURE" TO IT) DOES NOT FIX THE PROBLEM.

Those of you saying so have just gotten lucky. I have the newer screen, with the obvious texture look, and better appearing contrast, etc., however the newton rings came back almost IMMEDIATELY after I got the tab back.

I will say that they are less noticeable during use than the rings on my original screen, but they are most definitely there, and cover a 2 x 6" part of the center of the screen.

They do go away when the tab is cold. They come right back after heavy use when the device heats up (and presumably expands) internally.

Samsung has NOT fixed this problem. Once again I will have to send it back to Samsung for repair. Very convenient when I travel 320 ****ing days a year out of the US.
[Galaxy Tab 10.1 General] godpancho:
i have just received my wifi tab with a b6 serial number from samsung repair center in texas..They replaced my screen to one that says Samsung right above the charging port. so far in my hour of use i have not seen any newton rings yet. Lets see if after a good hard week if they return..took about 2 weeks to get it fix. not bad for free
[Galaxy Tab 10.1 General] rlarsen462:
I guess I should note that while my screen is clearly different from the original, it does NOT say samsung on it anywhere. It's possible there's actually THREE different screens, where mine is an "intermediate" of sorts that still has the problem whereas perhaps the ones that say Samsung are a third generation which is finally fixed.
[Galaxy Tab 10.1 General] BarryH_GEG:
Whether or not the screen says Samsung has nothing to do with the screen itself. Some markets and carriers have no logo while others do. Nothing has changed in that regard.
[Galaxy Tab 10.1 General] rlarsen462:
This is what I've heard also.

I think I am unfortunately the only person that has reported the problem with what is clearly the different screen than the unit shipped with originally.
[Galaxy Tab 10.1 General] threepio:
So far no issues like this on my brand new 10.1.
[Galaxy Tab 10.1 General] binaryhat:
Got mine back from Samsung repair. The new screen does have the Samsung logo on the bottom. The screen build quality does look better. So far no rings.
[Galaxy Tab 10.1 General] paulshields:
Received mine back from Samsung UK. 10 day turnaround which wasn't too bad. The device is the same, or at least the serial nbr on the back hasn't changed. Can't really tell if the screen has been replaced. The note that came with it said "our engineer found the problem and fixed it".

I've not seen the oil slick so far during normal use, but I can cause it to show a little bit by applying just a bit of pressure to the back of the Tab. So far it's not persisting though.. Not 100% convinced it'll remain slick-free as time goes on.
[Galaxy Tab 10.1 General] tenderidol:
I just received a new GT10.1. I'll report here if any Newton Rings show up. I'm hoping that they took care of the problem already (sorry I haven't followed this thread closely).

Is there any way to tell if the unit that I have has an "updated" screen or not?
[Galaxy Tab 10.1 General] mark.m.moran:
What serial number do you have mate??
[Galaxy Tab 10.1 General] tenderidol:
Build number starts with HMJ37 if that makes any difference.
[Galaxy Tab 10.1 General] keithmoore:
Mine has been repaired by the Norwich team and is now 'delivery in progress'...now does that mean it will arrive tomorrow, or next business day?
[Galaxy Tab 10.1 General] pngface:
I bought mine 2 weeks ago and just started getting the newton rings everyones talking about.. I registered it on Sammy's website and it says this was assembled on August 31st
[Galaxy Tab 10.1 General] tenderidol:
That's rather close. I was hoping that this issue was resolved by now from the factory instead of dealing with repairs later on... Let's see if I'll get the rings or not.
[Galaxy Tab 10.1 General] ghislandi:
Looks likethe issuedoes not go away

Im on my second tab after along saga here in uk t have it repaired and then replaced.

After about 3 weeks on the new one the rings are back!

Must be a bad design... And to be honest althoouh i like how thin the tab is... It feels not rigid enouh... And to me looks like that is the problem. If the back as rigid aluminium perhaps it would not happen...

Not sure if embark in another repair or live with it
[Galaxy Tab 10.1 General] pngface:
And today the rings have completely disappeared.. really worrying for me now.. what if I send it to get fixed and they can't reproduce it?
[Galaxy Tab 10.1 General] cedarman:
there is an inherent manufacturing defect in the screen of the Samsung galaxy tab 10.1, in that it develops an oily slick / newton rings( just google newton rings oil slick galaxy tabs and you will see the extent of the defect ) ,when the tablet has been used for approximately a week , this does not affect all the tablets but around 45-60 pct. are affected , I have written to Samsung uk asking for a change under warranty , they have refused saying that because I bought the tablet overseas they cannot repair it .

I may understand some of that , if it was a warranty claim , however as a manufacturing defect this becomes too much ! , I am NOW trying to assemble as many people as possible to mount a legal case against Samsung uk , as they are refusing to repair any tablet that was bought outside their territory and they have known about that defect for a while now

if anyone is interested please let me know and I will send you my pm

Thks
[Galaxy Tab 10.1 General] Pilsor:
Hi, I live in Belgium and I had to send my tablet to the Netherlands for this screen repair, in fact screen replacement.

Sounds silly because Samsung Belgium ordered me to go to a repair center, near Antwerp, only 20km from home.

But when they heard in Antwerp about my overseas device, bought in the United States Best Buy and they refused my device.

They say there is difference between EU / US models.

So Samsung ask me to send the tablet to Holland, more specialized in International devices.

Under Warranty of course.

Maybe that's the problem, ask Samsung UK by phone, for a international repair center, include your cash receipt.

They should help you.

Good luck.
[Galaxy Tab 10.1 General] tenderidol:
I don't have the Newton rings yet, but I have a pronounced click when I hold the tablet with one hand close to the top-right corner (this is how I pick it up from my desk drawer). The bezel is loose at that corner and you can actually see it move up an down when you push lightly on it.

Even though I was initially very impressed by how thin and light the GT10.1 was (especially after owning a Xoom), I am disappointed with the quality control issues. I thought Asus Transformer was bad with clicking bezels, faulty speakers, etc, but GT10.1 -at least in my case- is not too much different. Needless to say I'll be exchanging it before my return/exchange period is up :(
[Galaxy Tab 10.1 General] BarryH_GEG:
On what grounds? Read your warranty. It states that it has to be repaired in its country of origin. I have a UK SGS2 and a UK Tab. If either need repair I'll have to send them to the UK. I knew that before I bought them and it says so on the warranty card and the Samsung website. The fact that it's the newton rings that are the issue is irrelevant.
[Galaxy Tab 10.1 General] mark.m.moran:
But what is the number after the B in the serial number? Is it B7, B8, B9 etc??

Cheers,

M
[Galaxy Tab 10.1 General] andrewilley:
Neither of which are much help when you are buying a sealed box from a retailer of course. Localised products such as TV sets or regionalised phones I would expect to be dealt with market-by-market, but not a ubiquitous portable wi-fi device that is expressly and purposefully designed to go everywhere with you.

You kinda assume that any known manufacturing defects which potentially effect all units worldwide would be dealt with on a worldwide basis - if for no other reason than as a goodwill gesture to protect the company's brand identity.

Andre
[Galaxy Tab 10.1 General] ghislandi:
interested!
[Galaxy Tab 10.1 General] s.illes79:
Does anyone know whether the galaxy 8.9 is affected with this problem?

I checked out one in a store and I quite liked the size/weight of this thing.
[Galaxy Tab 10.1 General] BarryH_GEG:
I agree with you and some service centers make exceptions. But, at the end of the day, Samsung's warranty is what it is. If OP wasn't OK with it, he shouldn't have bought a Samsung product or at least one outside of its country of intended sale. If he didn't investigate the warranty first then as they say caveat emptor. To do so and then threaten legal action is: A) going to get him nowhere, and B) an exercise in futility. Samsung is known to be exceedingly vigilant in preventing grey market sales (unauthorized dealers selling imported products) which is why they're so tough on warranty claims. In the U.S., SquareTrade warrants grey market products. My Tab's insured for defects and accidental damage for two years for $69. They'll either reimburse me for its cost or pay the shipping to the UK if it needs repair. Those in the U.S. should consider it if they're importing electronics.
[Galaxy Tab 10.1 General] rafarataneneces:
I went to Best Buy and got a new one within 24 hours

But I spoke with the manager since I paid for extended warranty

But the usual repair takes 3 weeks or so

Anyway, the second one worked great for 6-8 weeks, and now the error is here again

Tomorrow I am going to Best Buy since I REALLY like the supervisor there (really sexy girl) and even though the chances of me and her reproducing are the same changes of Obama being re-elected, I just don't want to piss her off

I don't want her to give me a new tablet every 2 months, so we're going to talk about a solution

---------- Post added at 12:11 AM ---------- Previous post was at 12:02 AM ----------

My first Galaxy Tab 10.1 had a problem

serial number is:

R62B656201F

This is my SECOND tab in less than 4 months, I would say 3 months and 2 weeks

I am going to return this baby tomorrow, I hope the third one actually works
[Galaxy Tab 10.1 General] rafarataneneces:
I just tested this today and it freaking works

But I guess after 2-3 days it will come back, who knows

---------- Post added at 02:26 AM ---------- Previous post was at 02:24 AM ----------

Can you PLEASE tell me if it works?

If your fix is actually working until the date?

I guess if you dry it up it can actually be resolved

---------- Post added at 02:29 AM ---------- Previous post was at 02:26 AM ----------

Can you please tell me if it's a permanent fix?

It last a couple of hours?

A week?

a month?

Thanks, I'm on my second defective Tablet

---------- Post added at 02:31 AM ---------- Previous post was at 02:29 AM ----------

Has anybody tried blowing compressed air into that sucker?

Going to Best Buy probably takes me 10-21 days until I get my new tablet

If there are simple ways to un-stick these two layers, I'd rather tried that

This is my second defective unit

---------- Post added at 02:48 AM ---------- Previous post was at 02:31 AM ----------

That fix actually made the mark even worse
[Galaxy Tab 10.1 General] mark.m.moran:
Hey dude,

What serial number did the second unit have?? I just want to know the letter after the B please.....

Cheers,

M
[Galaxy Tab 10.1 General] Jayhawk84:
I bought my tablet towards the end of July and didn't notice the moisture issue until late August when I was traveling to North Carolina. I put it in the fridge for an hour or so when I got back and haven't had the problem since. I'm not sure if thats the best advice but it seemed to work for me.
[Galaxy Tab 10.1 General] rafarataneneces:
I found a real solution!!!

B6 is the new serial

---------- Post added at 01:36 PM ---------- Previous post was at 01:24 PM ----------

I THOUGHT I FOUND A REAL SOLUTION!!!

The tricked worked only 24 hours

I can fix any moisture in about 5 seconds, but the problem is definitively not solved
[Galaxy Tab 10.1 General] mcschweg:
Solution!

I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.

My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.

Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.

I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.

Good luck!
[Galaxy Tab 10.1 General] rafarataneneces:
Get a GPS holder

suck that sucker up every time that happens

just suck it up with the GPS holder, mine is fine for around 15 days now

plus it fixes in like 5 seconds
[Galaxy Tab 10.1 General] mcschweg:
Good for you. Although i read, that this cure was not permanent for some users. I will give it a try next time... If it reappears.
[Galaxy Tab 10.1 General] AceTrader:
This is not a moisture problem. This is caused by the expanding and shrinking of the battery and other parts inside the tab according to the weather/usage, making the digitizer and LCD bend, causing the Newton Ring effect.
[Galaxy Tab 10.1 General] mcschweg:
Well, just wanted to make sure, everyone that searches for can find the info.

It could be an expansion - recompression phaenomenon, but why is it that temporary and why doesn't it appear whenever the battery becomes hot.

There must be something like whater vapour or air pressure be involved too. Even if it is not moisture, that can be forced out,

Something is gone, after heating the whole tablet up and coolimg it down again slowly.

Coud be only tension, but i doubt it.
[Galaxy Tab 10.1 General] BarryH_GEG:
Why it exists really isn't important. If someone has it, send the Tab in to get its screen replaced. A new design's been introduced so Tabs built from October shouldn't have the problem any longer.
[Galaxy Tab 10.1 General] rlarsen462:
Untrue, I have the new screen and I get the problem, but it's much less frequent now.

I ALWAYS get it once we reach altitude on a plane flight, which leads me to believe there is a component of atmospheric pressure to this problem as well. It goes away by the time we land it seems like.

At sea level, I haven't been seeing it with the new screen since the first week or so I got it back from Samsung (like I got the tab back and literally had the problem the next day, but now it's essentially gone away, but going up in a plane it ALWAYS comes back).
[Galaxy Tab 10.1 General] BarryH_GEG:
Maybe there's issues with the way the repairs are done. I had a Wi-Fi unit with the old display and my new 3G unit has the updated display. On the old unit there was flex in the glass that, if you pushed on it, allowed it to touch the display itself. When the glass comes in contact with the display a ring appears. On my new unit the glass can no longer come in to contact with the display so Newton rings are impossible.
[Galaxy Tab 10.1 General] antphoenix:
Just went away

Howdy peepz.. On my Galaxy Tab, I had the issue and really couldn't be fragged sending it back. So just put up with it. It has gone away now, didnt have to do anything.

I even took it to Bali with me last week, which has a humidity of.... Well, pretty much feels like your swimming and breathing in water somehow...

Jus sayin'
[Galaxy Tab 10.1 General] ghislandi:
at My 3rd tab

SO i had mine replaced once - and the newton rings came back after about a month.

I just asked for another replacement - which has now come out directly from Samsung - and will see what happens. This is B9 - ie. I guess it has been built in september?

UK / Wifi only / 32GB / Black.

Anyone with this build ?

Anyone knows if Samsung has infact changed the LCD In a way that the problem has been permanently resolved?

M
[Galaxy Tab 10.1 General] BarryH_GEG:
Mine's a UK 3G with an October build. It has the redesigned display. All the 32GB and 64GB 3G's do because they were launched in the UK in November. If you look at the display from the side and see a subtle texture under the glass then it's the new design. I don't think anyone who got the new display from the factory (as opposed to via a repair) has had the issue. Anyone who has, speak up.
[Galaxy Tab 10.1 General] ghislandi:
Texture in new screen

Hi

is the sligght texture like a very thin 'grid'?

Any other tell tale sign to recognize a new type display versus the old?
[Galaxy Tab 10.1 General] mcschweg:
I mix up several explainations read and thought about so far.

My latest version is, that the akkumulators / batteries, that are built in just beneeth the spot, where the rings appear,

expand under certain climatic circumstances, as heat and low surrounding air pressure.

Heating them up even more maybe lead to some deflation of gas or ? And when the batteries cooled down again,

They contracted to normal size and the rings dissappeared. Small batterie, no newton rings.

I think, they buffered the screen in the new design, or made it more stable to prevent the touching of the two membrans of the screen.
[Galaxy Tab 10.1 General] BarryH_GEG:
Having owned both, I think you're right.