yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] Edimonk:
Well after having my tablet repaired 2 times (once right after receiving it from service), everything was fine for about 2 months, than it came back. I basically had the tablet for 4 months, and in service for a month and a half. After telling them this, they still wanted me to send it in for repair again, I wasn't exactly thrilled with this of course, but agreed to do so if they can do something faster than ground shipping (takes a week for them to receive, another week to get back), they said they would.

After getting my call tag, it said ground, at this point I was annoyed, so I called them back up and asked them to change it to a faster shipping, at which point they put me on hold, and after a few minutes they said they could not. They said their shipping department does not do anything faster than ground for any kind of repair, at this point I got really annoyed and said I would like to have a replacement instead, since this would be considered a lemon law for 3 exact issues on one product.

I told them this is a known issue, and that many people have experienced this, and that if I had known this would happen I would have bought an iPad or something else but a Samsung tablet.

After being on hold for another few minutes, the customer service person said their management will agree to this, so I sent my tablet back to them, and today received a brand new unit. In all, they called me 2 other times to confirm they received the tablet, and that the new tablet was going to be sent out. Which was a surprise, I guess I scared them enough or something.

So basically, you kinda have to b*tch at them, or else nothing gets done. Still a pain to go through all of this, but hopefully the new tablet will not have to go through this again. :eek:
[Galaxy Tab 10.1 General] BarryH_GEG:
Is it an LTE Tab and you're working with VZW or a Wi-Fi Tab and you're working with Samsung? If it's the latter, that would be great news for everyone having issues. The randomness of the problem's really bizarre. I've seen over a dozen Tabs owned by friends and co-workers and none of them (old or new design) had Newton rings.
[Galaxy Tab 10.1 General] Edimonk:
It's a 32GB WiFi in Metallic Gray, purchased from Best Buy in July. I dealt with customer service from Samsung.
[Galaxy Tab 10.1 General] Jöbi_1:
Bought mine from BestBuy in San Diego, had the oily moisture after 2 weeks, 30seconds on the cold airflow of my car A/C and i had never seen it again :)

Galaxy Tab WiFi 16GB Grey
[Galaxy Tab 10.1 General] novak84:
My tablet now has this problem, i have found some days it is there, some days it isn't. I got this through vodafone, anyone got experience of sending this back to them?
[Galaxy Tab 10.1 General] fraz82:
i bought my tab in august, and a very tiny newton ring appeared yesterday, but it went away in about an hour, and then it was fine until i tried cleaning the screen, for which i had to apply very slight pressure to clear the marks, and it came back. it wasnt too bad, but i have OCD, so i HAD to contact customer service, they emailed me a shipping label, and i dropped it off at ups 10 min later. luckily i live in houston, so the repair facility is close by, and ups takes only a day to get there. Even then the turn around time is still ~15days :confused:

some points to note, the customer service rep told me:

(a) send only the tab, no accesories.

(b) the tab can be sent in any box, as long as it is well protected. (even then i would recommend sending in original box after you have emptied out all the documentation, charger and accesories)

(c) the following are possibilities; they may replace the screen or they may issue a replacement device, in any event that the original device cannot be returned to you, they will contact you first before proceeding.
[Galaxy Tab 10.1 General] fraz82:
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.

My impressions:

1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard. Its sort of light a very thin leathery texture... But unnoticeable.

2. The screen brightness, quality is unchanged.

3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.

4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.

5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.

6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
[Galaxy Tab 10.1 General] rafarataneneces:
Can you please tell me the first 3 letters of your serial code on the back?

I have Newton Rings on my Samsung Galaxy Tab 10.1

I am returning my second unit

S/N: R62...

so the second unit was essentially the same as the first unit, same model, R6.

Your post is the ONLY post that gives me a little bit of hope

I appreciate your response
[Galaxy Tab 10.1 General] dmmcd:
FWIW, I had a similar experience by mine is Verizon LTE version (SCH I905). First tab had the rings terrible, sent it back to Verizon (long story...) but eventually got a replacement from them in November. The replacement feels very different, has the Samsung logo and also a Verizon logo on the bezel. The glass has almost a hidden grid to it if you hold it at the right angle. It feels much more substantial. I can't get any rings to appear even if I push hard on the screen. Definitely a different design than the original one I got in July.
[Galaxy Tab 10.1 General] bertiespeed:
Bought 2 tabs (for wife and me ) dec 30th opened mine up to see the oily screen problem as i see quite alot of people are having. Both units are white 10.1 16gb wifi with a nov 2011 build date . Aparently Samsung said to me its a over heating problem ? It was this way when i took it of of the box i said ! and i live in canada duh ... where is it going to overheat this time of year ?? Anyways returned it to where i bought it and waiting on replacment . Now wifes is perfect she loves it and i tried to get rings on hers and cant funny thing is it has the same build date nov 2011 as mine go figure eh ?
[Galaxy Tab 10.1 General] iguanajm:
I got mine RMA'd from Samsung. Including ship time it took 7 biz days to get it back.
[Galaxy Tab 10.1 General] rafarataneneces:
Can you please tell me if the Serial Number of the tab that has no Newton Rings starts with R63?

---------- Post added at 02:23 PM ---------- Previous post was at 02:19 PM ----------

I sent a PM to fraz82

He says his new tablet feels like it has a separator between the screen and the tablet so he can never see Newton Rings, even if he presses super hard

Does anybody thinks Samsung actually placed a film separating the screen with the oil?

They are letting me replace my second defective unit , so I can switch from Samsung to the iPad 2 at Best Buy

So I'm really confused

iPad 2 seems another level in everything, except the screen

but even the iPad apps seem really nice, well polished and well made

the Tablet apps for the Android market suck, and there is no way to resize apps

I had a program that resized apps in the Acer Tablet I got, I wish I would have copied the apk

Overall I think Android is better on phones

and Apple seems to be doing better on tablets

I have an iPad 2 and a Samsung Tablet 10.1 right now at my house

Any comments?
[Galaxy Tab 10.1 General] doubleluckstur:
Just had this exact problem. Thought it was me at first but after seeing this thread I'm thankful it's a common problem. Although I had this issue, I left it for an hour in open space in a moderately cool room and it's now completely gone, and I can't replicate the issue. Very strange. Will return if I can replicate.

Info: 16GB wifi white, UK, build date: Nov. 11
[Galaxy Tab 10.1 General] dmmcd:
The SCHI905 model has different numbers on it. It has an imei instead of s/n, and starts with 9900...

But there are definitely different screen designs out there.
[Galaxy Tab 10.1 General] rlarsen462:
Despite having the different screen installed as a replacement after shipping mine to Samsung, I have now developed "unfixable" rings again (i.e. no amount of twisting, bending, etc. makes them go away). Very unhappy. I am going to end up having to send the damn thing back again I guess. Ridiculous.
[Galaxy Tab 10.1 General] KiNG OMaR:
DUDE. Stick it in the freezer for about 10 minutes... Problem solved. (I'm not kidding, fixed the problem for me and many others).
[Galaxy Tab 10.1 General] muzzy996:
He isn't new to the issue, he's been participating in this thread for months. What I wonder is usage patterns, carrying habits, storage habits and case types. These kinds of variables are probably what separates everyone in terms of our individual experiences with our tabs.

My Verizon tab showed signs early on but changing my case and handling habits fixed that and I haven't had issues since.
[Galaxy Tab 10.1 General] rlarsen462:
You're right, it does fix it!...until it warms up, and then I have a 6" patch of **** in the middle of my screen again. Not my first rodeo. :D

I use the Samsung bookcase whatever it is, the official case. After everything I've been through with the ridiculous thing, I am very careful about how I carry it. I don't let it see high temperatures (even though I frequently am travelling places that are 100F+), and I don't subject it to pressure on the screen. Taking it out of the case actually makes the problem worse.

The simple answer is, the hardware is just a piece of ****. Very disappointing.
[Galaxy Tab 10.1 General] dmmcd:
That's what I thought too, until I had it repaired. The new screen on the replacement tab is way better than the old one. It feels more solid, and no more smears. Personally, I think Samsung should have issued a recall on all the old ones and replaced them with the new screen design. They know they have a problem, and it seems like they are getting replaced with no questions asked.
[Galaxy Tab 10.1 General] freddy0000:
How long did it take to get your one back from Samsung after you sent it in to get repaired. My one as gone worse now gone and looks as big as about 3 or 4" wide right in the middle of the screen in the middle of the screen
[Galaxy Tab 10.1 General] muzzy996:
I can't unilaterally equate my experience to yours, I simply have a different model (Verizon) but if it were me I'd ditch the case next time around. When my tablet started exhibiting the issue a couple of weeks after purchase I placed it on a flat surface and had to apply pressure at various portions of the bezel area to get rid of the rings. The case that I was using from Verizon was a slip in type case with a storage pocket on one side that I'd keep my cable and USB host adapter in. The combination of having that pocket and the tightness of the case applying constant pressure around the edges of the tablet undoubtedly caused the tablet to deform.

I agree, the design sucks as the touch surface is simply too close to the display panel and they end up touching once the surfaces are distorted enough to do so. It's entirely possible that at some point the distortion is irreversible. It really doesn't look like the Samsung book case puts much pressure on the tablet but not owning one I'm not sure. If the corner clips are tight enought to put constant pressure towards the center of the tab perhaps it eventually forces the tab into a convex/concave shape just enough to warp the display. Who knows.

Sad thing is, for those who continue to have the problem eventually there's no warranty to fix it. Those of us who've fixed it for good or have never had this issue should be thankful.
[Galaxy Tab 10.1 General] dmmcd:
Wellllll... It's sort of a long story. But I have a Verizon LTE version, so I had to go through Verizon. If you want a good story and have a few minutes: http://xdaforums.com/showthread.php?t=1352501

Mine was as bad as you are saying, about 4" wide smear in the display and the new screen is definitely much better than the old one. It was definitely worth it to get it fixed, even if it is a pain to go through the process.
[Galaxy Tab 10.1 General] TabGuy:
They emailed me the UPS tag on Friday. I sent it to them on a Monday. It went from California Monday night and arrived in Mesquite, TX on Thursday afternoon. They were done with the repair on Saturday morning and it left TX on Monday. I had it Wednesday. Had I sent it Friday instead of Monday I probably would have had it back by the next Friday.
[Galaxy Tab 10.1 General] rlarsen462:
Are you implying there's now a THIRD screen design out there? Because my original screen was the **** one and when that was replaced they replaced it with the "textured" looking one and now that one has failed. You're telling me if I send it back again there will be yet a third iteration which supposedly REALLY fixes the issue?
[Galaxy Tab 10.1 General] dmmcd:
Don't know about that. But my new screen has the slight texture under it, Samsung logo on the bottom and Verizon logo on the top. I can't even get the smear to appear if I press really hard. Maybe it is a build issue rather than the actual parts, but who knows. The screen I have on here is great. The one that it came with originally was junk.
[Galaxy Tab 10.1 General] wrathofnero:
Is it known whether it's negligence or poor design? I bought mine yesterday. I was just curious.
[Galaxy Tab 10.1 General] rlarsen462:
Yeah the screen I have now is like that with the texture but it's definitely got major ringing. I don't have the Samsung logo however. I find the screen superior to the first aside from the fact that it didn't fix the newton ring problem.
[Galaxy Tab 10.1 General] tghockey07:
I finally gave in and sent my Tab in for service because the slick just got to big and it was annoying. The slick on mine spanned the entire screen and the fridge trick was having no luck. Hopefully they get it fixed in good time.
[Galaxy Tab 10.1 General] michael.seltzer:
They actually do a surprisingly fast job. Mine was fixed and put back in the mail in under a day (took a week and a half for shipping though).
[Galaxy Tab 10.1 General] Ken4G:
How did you guys initiate the process? Did you just call 800-726-7864? I get the Newton Ring issues on and off. Some days it stays, some days it is fine. Thinking about just getting it fixed for good. Hopefully they don't look at it and just say its fine. (It has no rings right now.)
[Galaxy Tab 10.1 General] TabGuy:
I don't think the service people look at it. They just look at the service order which says to replace the screen.

Make sure you do a factory reset before you send it in.
[Galaxy Tab 10.1 General] Ken4G:
Awesome, on the phone right now. Everything checks out and they are going to email a label soon. No questions asked after I said 'Newton Rings'.
[Galaxy Tab 10.1 General] EarlZ:
Do these rings develop over time or just at purchase, I've seen the demo units from different stores for weeks now and a lot of people play around with it and no nr's so far.

And I thought SuperAMOLED was faulty by manufacturing and expected a LCD based tablet to be at least problem free.
[Galaxy Tab 10.1 General] TabGuy:
Mine took about 3 months to show up. I think it's temperature related and if they're never outdoors, like the ones in the store, they're less likely to appear. Mine would come and go.
[Galaxy Tab 10.1 General] muzzy996:
This isnt a superamoled vs lcd thing, its a design tolerance issue with two glass surfaces being too close such that they touch and result in rings when they do. For some the problems appear worse than for others. On my verizon tab they showed up 3 weeks in and i changed cases after which they disappeared for good. its been 5 months since then and im still ring free. I consider myself lucky, not that a case change is a cure-all.
[Galaxy Tab 10.1 General] KiNG OMaR:
I only get the rings when I'm using the official bookcover case :mad: If I stop using it for a couple days then the rings dissipate and don't come back. But I find the bookcover case necessary even if it does encourage the rings... Oh well, nothing a quick toss in the freezer doesn't solve!
[Galaxy Tab 10.1 General] Gavin.csy:
I think i know what causes the rings, the glass when gets warm it expands. And since it's limited by the body of the tab,the expansion causes the middle of the glass to start pushing inwards and eventually touching the screen.

That's why putting it in the freezer helps because the glass cools and contracts, blowing into the charging port actually expands the glass also.

Anyways if it's under warranty send it back, they will replace the entire front screen, i got mine replaced already
[Galaxy Tab 10.1 General] huntunc:
I'm glad to find this site. I had put in for my 2nd replacement earlier today and then decided I wanted a full refund after reading all of this. At the time I purchased Verizon and Samsung clearly knew of the problem. Therefore, I am going to be filing suit in the state courts of North Carolina in the coming weeks.

I would love to have any of you share your stories with either Verizon or Samsung. I am an attorney licensed in NC so I will be representing myself and not bringing a class action suit or anything huge like that, but any information other users could provide would be great. Thanks.

Hunter
[Galaxy Tab 10.1 General] EarlZ:
Yes this is not, Im not sure what gave you the idea it is a superamoled vs LCD thing. Im researching about this since I intend to get the Tab11.6 if it does really push 2560x1600 resolution and it may probably use the very same panel but hopefully they are able to fix it by then. I've also asked a lot of local stores and they've never seen this happen but they've already been oriented about this. A lot of people I know with the Tab10.1 knew about this but didnt have the rings issue.
[Galaxy Tab 10.1 General] JSiNeM:
I bought my tab off of some guy in the street. How do I find out if mine is still under warranty?
[Galaxy Tab 10.1 General] YahyaIsrael:
Same issue. I just been living with and have not had any issues yet. I really don't notice that much, unless screen it's dark. I don't think it it's moister.
[Galaxy Tab 10.1 General] Benzoman:
I wouldn't even try... probably stolen...:rolleyes:

If you can read this it was sent using my GT-P7510.
[Galaxy Tab 10.1 General] TabGuy:
Assuming you get a full refund, for what damages would you be suing?
[Galaxy Tab 10.1 General] Ken4G:
Wow! Look at that turnaround time!
[Galaxy Tab 10.1 General] TabGuy:
Ken,

Yes. On mine they got it late Thursday and reported it fixed and shipped on Saturday morning.
[Galaxy Tab 10.1 General] asurjc:
I figure I'll add my own experience to this thread as my first post. I bought a 32b metallic gray tab off eBay as a new open-box item in January. after about 2 weeks the newton rings started to appear in large splotches. I found that I could alleviate the problem by using a suction cup off a gps antenna mount that I had. Unfortunately, after any amount of jostling in a bag, or prolonged pressure on the screen, the newton rings would reappear. I travel in airplanes for a living and it seemed that the constant pressure changes from the airplane's cabin climbing/descending would affect this condition as well. I contacted Samsung and spoke to a person who I believe said she was in a call center someplace in South Carolina (I called on a Monday around 9am Eastern if that helps anyone). It was nice at least to know I was talking to someone in North America and not someplace in greater Asia(I had previously called Samsung about a TV issue a few weeks prior in the evening and ended up speaking to 'Jennifer' who appeared to be someplace overseas). The rep was able to tell me that the screen glass was to be replaced with Gorilla Glass and that it should fix the issue. She said that the initial run of these tabs were not using gorilla glass and that my serial number was probably part of this production. My turnaround time wasn't as fast as some listed here but I used their UPS ground label to ship it out on a Monday and received my tablet via UPS 2 day air on Thursday of the following week. Total time from the time the tablet left my hands to the time I had it back in them was 11 days. This is from Atlanta, GA to Samsung's facility in Plano, TX.

I had originally rooted my tab and was using the Overcome ROM series on it and elected to un-root (here's an excellent tutorial for those of you considering rooting or needing to un-root to stock) and clear all user data/cache etc before sending it in. I don't know if it would have mattered but it was apparent that my tablet had been turned on and function tested at some point during the repair. I would have hated to get a call from the service center asking for my credit card number for the repair due to a voided warranty.

When I took my tab out of the box it was considerably heavier and appeared to be slightly thicker. I noticed the repair statement included the replacement of both the front lcd assembly and the rear case so I'm assuming that the new case was due to the fact that the original case could not accommodate the new thicker display. So far, the repair seems to have held up. I've taken a number of flights and packed/unpacked my tablet in my shoulder bag with not a hint of an oil slick. I've attached the repair detail if anyone's interested (edited for privacy but you get the idea):
[Galaxy Tab 10.1 General] zalgon26:
Sounds like they have awesome customer service!

I purchased my GTab 10.1 at Target in Georgia on vacation, since Canada usually gets updates much, much later than our friends to the south. I got the rings within a week, so it looks like mine is not a gorilla glass tablet.

I find them annoying, but if I am careful not to put pressure on the screen for a long time (e.g. stacking books on top of it), the rings more or less stay away. I don't want to pay the postage to ship my device to the US to replace the screen. :(
[Galaxy Tab 10.1 General] Milkman00:
So my tab was fine until it committed suicide and the screen broke.

I have a Squaretrade warranty, and they replaced the screen. The problem is that the new screen HAS THIS PROBLEM!!! :(

I know I could send it back and they will replace the screen again, but I am concerned I will have the oil slick again or the rings. Do you think I should try Samsung or go back to Squaretrade.

I hate the idea of being without my Tab for 2+ weeks again. SIGH.
[Galaxy Tab 10.1 General] asurjc:
Well, I would try Samsung for a go around this time and see what happens. Do you know what kind of glass squaretrade used in your repair? If you're serious about getting your tab back quickly, I believe you can pay yourself to have it shipped overnight to their facility. They quote a 3 business day fix but it's possible they might have it back to you by Friday of that week since they seem to use ups 2day air when they send it back to you. Good luck
[Galaxy Tab 10.1 General] Milkman00:
Where is their facility that you have to mail it to, does anyone know???

As far as what kind of glass, I have no idea, but my original glass had the Samsung logo, and this one does not.