yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] haongusa:
I had this problem. Got my Sensation from Vodafone Ireland. Again had the phone for a while before the problem appeared. I was using it in UK when the problem happened.

Some variables that were different in the UK from my usage from Ireland:

It was warmer in the UK than in Ireland :) up to 22 Degrees Celsius

I had sunscreen residue on my hands when this first started happening

I was using car charger a lot when driving as I was using the phone as a sat nav. (not a HTC Car Charger).

For me, a simpler version of option 3 above worked:

I let the phone completely discharge.

Pulled the battery for a short while then re-inserted.

Recharged it fully (while off) using the standard phone charger.

That was 3 weeks ago - no problems since. :)

My theory is as follows - just my humble opinion - no real evidence.

Given a power cycle seems to fix the problem - its likely to be a SW problem

There is usually a separate (small ARM) processor (embedded in an FPGA/ASIC) used to recognise screen touches, swipes, etc.

So, if this got "snotted up" while processing an "unusual swipe/press" then it could stay that way until a cold power on was completed.

Hope this helps some other folks encountering similar problems.
[HTC Sensation] undercover:
To simplify it. What you are saying is what we get is a similar thing to car "limp mode" ? Ie when fault occures it stays in the system until cleared with relevant software or battery is disconnected (i'm talking about cars here). Correct?

If that's what you mean, then it could be the problem and then it is ,sw problem, but at the very basic level, something which doesn't get overwritten by software restore. Maybe its something to do with battery circuitry controller? Once s-off is here we should be able to see what current voltage is being supplied and we should be able to adjust it accordingly.
[HTC Sensation] Tirozz:
I now have some lockscreen problems, but I can spin the caroussel just fine. Also it seems only the lower half of the screen is less responsive, also when switching through homescreens. Don't really get this at all :P Also still wondering if my silicon case has anything to do with this, but then again if I can use the phone without problems and with the silicon case after decharging the battery then this doensn't seem to be an important factor
[HTC Sensation] Sdobron:
Had my first lockscreen issues ever (after almost 6 weeks) yesterday. Reboot seemed to clear it up though. The touchscreen seemed to incorrectly register the control of the unlock ring, it would slide the opposite direction of where I slid my thumb...this is not a hardware issue, I'd wager it will be fixed with next OTA for TMOUS or 3rd party devs will fix it when we receive S-Off.
[HTC Sensation] cristy7610:
i have the same problem and i try it all the metods that i readed here except the one with charge the phone from usb laptop..so last night i shot off the phone and charge with cable usb over the night.today i have no problem with touchscreen,everything back to normal and i hope that is the last time when i have this problem...in my opinion i think that is something wrong with the stock charger because after this the problem disepear.hope this is the solution for other costumers that have this problem
[HTC Sensation] Sdobron:
It's not the charger. Guaranteed.
[HTC Sensation] stuart0001:
I wonder if it's the stock battery. There are plenty of reports of it running hotter than others so it could be a causing a voltage/static/overheating issue. :confused:

Has anyone with a 3rd party battery experienced these touchscreen problems?
[HTC Sensation] thephreak99:
Hmm.. I guess this is actually my first post at this forum... But anyway...

I'm having the same issues, so I opened a ticket at HTC support, and I actually got pretty pissed off by the automated answer I got.. So I'm posting it here.

(Read from bottom up)

I get pretty upset when a company like this just serves you a big fat lie at the beginning of their reply.

What do you guys think? I'm I being a little bit to harsh? Anyway. Hope all the people whit the same problem takes the 1 min hat it takes to report the problem to HTC.
[HTC Sensation] undercover:
Somehow it is related to charger. Using desire charger and no issues. Do not guarantee something if you have nothing to back it up with.
[HTC Sensation] Caspertje19:
Already send mine back....got it back, only updated to the new 1.35 version.

Problem was solved for a few days, then it started again.

Then I removed the battery for a night, problem was gone for a few days, now it is back again.

Contacted HTC again, and they said that if a hard reset don't work, but removing the battery for a night, I should send it again to HTC and they would write down in the log that the problem is temporary solved after a period of putting out the battery. Because last time I send it back, the battery was also pulled out, so HTC didn't find anything at that moment....

Will wait till the next update, but I think it is hardware related: hard reset doesn't help, neither does a full ROM flaah, but removing battery for x hours does work for me for a few days

If after the next update it isn't solved, I will send it back again
[HTC Sensation] thephreak99:
Hmmm.. I'm using the desire charger. And still have problems. :)
[HTC Sensation] NikolaiT:
I've had my Sensation for about 1.5 weeks now, no problems yet. Date on box is 7/06/11. I use the stock charger and USB cable, I have also used the device while charging with no issue. I don't have a screen protector or case on, though will be putting them on shortly, if issues arise then we have our cause. Maybe the issues been fixed in this batch, anyone have issues with a later box date than 7/06?

I don't think the issues others are having are related to hot/cold. I live in an extremely warm environment (Central Texas) and aside from my device being hot to the touch after about an hour outside, no issues in the heat. As far as inside, the AC is usually set to around 69-72 degrees, so its pretty cold, no issues the house either, so one could deduce that the problem isn't started by temperature (Be wary of your battery temperature though, anything above 122 degrees will start to damage the phone.).
[HTC Sensation] Sdobron:
It's an intermittent issue. The charger is not the cause.
[HTC Sensation] undercover:
While I agree its not the cause, but I'm pretty sure it has some input somehow. Someone above mentioned that he has issues even using desire charger. Hmmm

I have another idea which I'm going to check in the next 2-3 days. Will report back on that. It involves stock and Anker batteries and supplied and Desire chargers.
[HTC Sensation] haongusa:
Unfortunately, I am unsure which of the elements may have caused the problem (car charger, temperature, sun cream residue, or something completely different :).

But you are correct the problem continued until I discharged the phone fully, pulled the battery and then did a full charge.

Agree that it is likely to be a sw problem at a very basic level.

Bring on s-off :)
[HTC Sensation] Dnaq:
New user here, also a new HTC Sensation user.

I just wanted to report that I got my phone brand new this monday (25th of july) and yesterday I started to notice the touch issue. The "lock screen" issue does not occur to often but inside the menus etc, maaan, so irritating! Sometimes when I sweep(?) I have to try 1 or 2 times before the phone reacts (hey someone wants me to move, lol.) Also sometimes (occurs at randomly occasions) when I push icons, the system wont react until the first, second or even worse, the third try.

I made a report to the Swedish HTC Support and the person I mailed with told me he knew nothing about a "touch problem" or "touch issue". I told him to google and read what other people are suffering from, but he just told me "we don't google".

Anyway, nice to see that I'm not alone. Coming from a 2 years time with great stability etc from iOS, iPhone, this silly touch issue just makes me go nuts...
[HTC Sensation] undercover:
Just come across someone saying that problem is gone completely after 2 month of use. Also noticed that most of us who reported problem had phones for around one week when issue started. Is there anyone here who had phone more than two months and still has an issue? Mine is perfectly fine atm.
[HTC Sensation] nugzo:
Ive tried a few different aftermarket quality batteries and no difference with touchscreen issue.
[HTC Sensation] Caspertje19:
So last night it didn't help to put out the battery....

I think it is not software related, otherwise a lot of more people must have the same problem, I think it should work out of the box, will return it, and Iám still claiming DOA because I already sent it in for the same problem
[HTC Sensation] bigstevo24:
screen sensitivity.

I too am having issues with the touch screen. I drive for a living and my phone is in the cradle 90% of the day and unlocking the screen is just a no go. However, I have noticed 2 ways round this. 1. Plug the car charger in and it swypes as nice as you like. 2. Without charger plugged in, if I set one finger on the power button on the top while swyping with my thumb, it also swypes first time of asking. This tells me that it is a static problem and for some reason the phone wants a source of earthing for it to work properly. Does anyone have any solutions, cause I'm at a loss!!
[HTC Sensation] maschenazi:
I didn't have this problem for few weeks now (I didn't play with the phone while charging) and two days ago I tried to see if I can reproduce the issue. So I used the phone while charging. Guess what, the problem is back and now I can't get rid of it. Removed the battery for few minutes and had two full charges without touching the phone and it still won't go away. Hope it will get better in the next days. Just be careful what you wish for :p
[HTC Sensation] undercover:
Let it discharge completely till it shuts down, plug in, wait few minutes, power up and problem should be gone or better. Two cycles like that clear problem completely for me.
[HTC Sensation] zmfl:
Sooo, you are using the same charger and the same wall socket that you used when you had problems?

And you are charging and using it at the same time?

And it's working now??

If you are absolutely certain, I'll give it a shot :)
[HTC Sensation] Caspertje19:
There should not be a work around for this problem.

HTC must investigate the issues and must repair it.

I mean, come on, there is not a line in the manual that says:

Discharge completely, than charge

Remove battery for 12 hours

Short circuit the battery pens of your phone

Etc etc

It is just irritating me that no one at HTC has ever heard about this problem. And when sending it in for repair, they say nothing find and It's working again for a few days
[HTC Sensation] dlads:
If this is about the inability to press icons but you can still swipe across screens then all I do is swipe away from the screen you can't click an icon on and press one on the adjacent screen, hold it and at the same swipe back to the one you couldn't press an icon on and try again, it then enables you to click the icons again.

Sorry if this isn't the same issue, I know this bugs me.

PS: a lot of the phones in my work have the issue when charging the screen is just unresponsive or sporadic when touching, u have to disconnect the cable in order to get it working again, sometimes a screen lock on off is needed too, I've been working there for about 6 months and I dont believe there is any other way around it.

It happens on the Samsung ace, the galaxy s 2, the sensation and the wildfires both s and normal.

So it isn't just the sensation, or even HTC.
[HTC Sensation] animaleyes76:
Okay, so i tried using the phone when resting on my laptop, no issues.

I put it back on wood and use it and touchscreen issues. I did a g sensor calib as requested on here but it didn't do anything.

Anyway, back to charging on my laptop and it's back to it's full glory.

I can't guarantee it will work for you but i don't have any problems anymore. I've also noticed that the amount of sense force closes has reduced a LOT recently, even after having applied the 1.35 update and it's def not my imagination.

Seems it gets better with age as someone else said! lol

Hopefully this will at least help someone else.
[HTC Sensation] maschenazi:
I just had enough of the quiet whispers from HTC about this, so I wrote an email to pocketnow, the inquirer, the register, engadget, geek and softpedia asking them if they would agree to write an article about our misery. I really hope some of them will do it. I have been an HTC fan for the past 5 years and I think it is wrong of them to treat us like this. For the first two weeks after I logged my call HTC denied there is a problem, made me hard reset my phone twice then wanted to convince me to send them the phone. I refused, knowing that some of you guys already did that without being fixed, some of you had their third or fourth phone with the same problem... Everybody can make mistakes, and all I wanted from them was something like, we know about the problem... it is software or hardware, this or that is causing it, we are working on a fix, it should be fixed in about 4 weeks. Is not that hard.

Sorry about the rant, but I am a bit :mad: right now
[HTC Sensation] undercover:
Actually not sure if I had problems with desire charger and Anker battery, but i definitely remember having problems with Anker in the phone. As I said earlier, I have another idea ill be testing over next few days and will report back.
[HTC Sensation] romanonly:
It's not the charger. I ordered a new phone and haven't used the stock charger AT ALL. NOT EVEN ONCE. Here it is, 6 days later and it's happening again. Can't get carousel going, and when I try to scroll through my contacts QUICKLY with multiple swipes it registers the second or 3rd swipe as a tap and opens a contact.
[HTC Sensation] undercover:
How did you charge your phone?
[HTC Sensation] SurrealNetworks:
HT15ST - no problems.

I wish I would have recorded the SN of the unit that had dust under the screen.
[HTC Sensation] Maconi:
HT15ST

Not a single problem. I bought it off eBay and it seems like it's a SEA (South East Asia) phone since my language options are English (Singapore), English (Thailand), English (Indonesia), etc.
[HTC Sensation] JayBachatero:
I have a HT162T and today I started to experience the unresponsive bottom part of the screen and buttons. I got the phone on Wed.
[HTC Sensation] undercover:
Damn, just spoiled my theory about 15 and 16 :)

It's very, very random. Keep posting guys.
[HTC Sensation] Du22ty:
Just watched your video and the first question I asked myself is why in the hell are you using your fingernail? No wonder you're having problems.
[HTC Sensation] JayBachatero:
Yea I know. It started happening today out of no where. Right now seems fine tho.
[HTC Sensation] zahashingo123:
HT15SV

Issues with dust in screen and touch screen responsiveness issues.
[HTC Sensation] poisike:
I have HT15EV without problems. But it's only 3 day's old...
[HTC Sensation] undercover:
Let us know if it develops any please
[HTC Sensation] BosseOst:
SN HT15JV

Having trouble with: Swiping, typing, bottom buttons and lockscreen.

Compared to my buddys Sensation mine feels a bit laggy/slow but that might just be that every touch doesn't get registered. My buddy got his phone 3 days ago though, so he might get the same problems any day now :S

Gonna send it in for service, hoping to get a new screen/touch panel on it.
[HTC Sensation] jettrue:
That, and also, on half his swypes, he's not actually starting at the ring.... do you realize that you are actually pulling up the ring? It won't open just because you flick upward anywhere on the home screen. I think you need to use less of a flick, and more of a grab and pull. Put your finger in the ring, and bring it up. Not saying that there aren't issues, but I've looked at a few of the videos of the lockscreen problem, and have seen its usually when people use an index finger, and a lot of them are doing the same thing where they are starting above the ring.
[HTC Sensation] Classic0815:
HT15AV lockscreen issues and touchscreen issues. :(
[HTC Sensation] ancola66:
HT15RV - No problems, lockscreen and touchsreen working perfectly.
[HTC Sensation] tom1222:
problems

HT15RT 6/12/11 from walmart 148.00

No problem!
[HTC Sensation] EddyOS:
There's no date printed on the box of the UK Sensation - or at least not on the Vodafone ones that I can see. Where's everyone elses dates?

Not saying I've got an issue, it's all fine for me!!
[HTC Sensation] undercover:
Eddy, it's a serial numbers we are sharing, not date, as not all boxes have a date.
[HTC Sensation] suhaimidee:
HT15SV - No sort of that problem. Actually i learn how the phone works and then i able to understand how it will function e.g, the ring pull and not flick. Having sweaty fingers will give alot of unresponsiveness on the multi touch especially for my case, without having any screen protector on it :cool: otherwise the phone works well!
[HTC Sensation] toto99303:
HT15EV no touchscreen problems so far, having it for 3 days.
[HTC Sensation] undercover:
Edited OP. Don't post here if you had phone less than 7 days please.

Edited to 7 days, sorry, typo.
[HTC Sensation] StYx G20:
Im having the same problems with my phone. Its been 6 days since I got it.

HT15RT

Oh and also maybe knowing where the phone was manufactured might be helpful. Mine was made in Taiwan. People are reporting that the ones made in china have a "Sony" screen and the Taiwan phones have a "Sharp" screen. The sony screens are reporting good touch and have less "washout" then the Taiwan phones.

Got this info from my cousin but I will ask him where he saw this info later today and post it up.
[HTC Sensation] romanonly:
I used my laptop and a Samsung wall charger with the same USB cable.
[HTC Sensation] Verbal Assassin:
I am on my third hand set here getting tired of returning them... about to get a different phone if AlphaRevX doesnt release S-off
[HTC Sensation] stchandler82:
I feel your pain, friend.. I'm on my fourth one now. The last one started the same problem the day after my 30 days expired. T-Mobile customer care exchanged it for another one. I'm trying to baby this one... I'm almost scared to use the damn thing!
[HTC Sensation] notus:
HTC Provided Solution

HTC suggested recalobrating the G-Sensor. I did that and all seems to be working correctly. Let you know in a couple of days..
[HTC Sensation] jrwingate6:
Update*** This is my 4th Sensation and I've had it for a little over 1 month. My first 3 Sensations had this problem so I took them back. After using my new Sensation for 3 days I turned off the "Tell HTC" software and the touch screen problems never appeared. My wife got her Sensation exactly 25 days ago and as soon as she got it, I turned off "Tell HTC" on her phone as well. She also has not had any touch screen issues. Its either a coincidence or it has something to do with it. Turning "Tell HTC" off is the only thing different I did to my 4th Sensation and my wife's and the problem I had in my first 3 never returned.
[HTC Sensation] bigstevo24:
I heard this too, but it made no difference to mine. It still went haywire. However, taking on board what people have said, I let my battery drain completely then started charging it from the USB on my computer. It hadn't fully charged by the time I was going to bed, so I thought I'd try it anyway...... No luck, still the same. I then left the phone on for the alarm but plugged in my Wifes HTC desire charger for the remaining charge. Not expecting any change this morning, there it was.... my phone back to perfect working order. Couldn't believe it. I put the phone down so i wasn't holding it, tried the lock screen again and lovely, swyping sweet as you like.

I have come to the conclusion that the stock charger can be leaving excess static once being unplugged which prevents the screen working properly. I will get back in a few days to let you all know if its cured or went back to its messing around again. :)
[HTC Sensation] stuart0001:
I've had 2 sensations, both experiencing the screen issue and I haven't used the supplied charger at all. I've been using the charger that came with my DHD or USB from a car socket or PC.
[HTC Sensation] stuart0001:
OP, any chance you could put in nice big letters in the 1st post that respondents of the poll should include date of manufacture (from the inside of battery cover) because I'm convinced that more recent phones are less prone to this issue.

I'm sending my 2nd phone back on Monday but, as it appears you can't check the mfr date without opening the phone, my best hope of a newer model is to ask them to pick a box from their most recent delivery.

I've set myself a limit of 2 more exchanges, if I don't get a good unit then I'll be swapping for a GS2.
[HTC Sensation] Caspertje19:
My Sensation will be picked up tomorrow by HTC. This time,(2nd time I sent it in), they will test it a little more.

Alsothey wrote down that (for me at last) a hard reset doesn't help, but removing the battery would help for a few days.

So this time, when they power on the device, it could be very possible it will work as it should.

But after a few days of usage it will get the screen issues.

Had it 3 times:

completly new: worked for 4 days

returned to htc --> nothing found --> ROM updated to 1.35

working like a charm for 3 or 4 days, screen issues started again

removed the battery for 1 night

working like a charm for 3 or 4 days

started over again with the issues.

So this time HTC will know they have to test it more than 1 day.

Hope they will find something, otherwise I will repeating this procedure until I get a unit wich is working, because when the screen is working as it should, it is a very very snappy device.

Will report back in 2 or 3 weeks
[HTC Sensation] Dnaq:
Success!

I did the "Let it discharge till it die, then remove battery for a few hours, then put it back, plug the stock charger in and let it charge to full while on.

I did this about 8 hours ago and the touch is normal again! I hope the problem is gone...I will report when the touch goes bananas again, so if guys don't hear from me again, you probably want to test this method :)
[HTC Sensation] stuart0001:
With solution 3 when should I power on the phone
[HTC Sensation] ceza_21:
I had screen issue with my phone until I ticked the Ian debugging since

My screen feel ok can anyone else confirm that is well....

(Sorry about my English BTW)
[HTC Sensation] undercover:
Don't think it really matters if you have it on or off. I always turned it on.
[HTC Sensation] krakou69:
Now we have S-OFF

People can try to back to 1.24 or 1.28 rom.

Why ?

Because for my case, I have experience problems when I flash to 1.35. But was before S-OFF so I return the device for remplacement.

My new device is 1.28 and for the moment, no problem at all.
[HTC Sensation] k.aalai:
Just getting into my second week, and mine is starting to play up...
[HTC Sensation] k.aalai:
Another possible solution, try and post your results:

Having read the other post re this issue, and the grounding onto the case being the cause, and that it might be an issue of bad contact between phone and back cover.

Soooo what I tried was this:

After turning on the phone from sleep, and while on the lock screen, give a good squeeze with your thumb and forefinger where the time is showing on the screen, or just below. Give a couple of squeezes. This makes sure there is contact between the bits, and should ground the thing properly.

This method, seems to work more often than not...
[HTC Sensation] awake00:
I had this issue for two days about two weeks in. Haven't had it since.
[HTC Sensation] Caspertje19:
also stated in the manual at page 43

just kidding. If it has issues with the screen, just return it to HTC. It should not have these issues. Mine is returned for the second time
[HTC Sensation] k.aalai:
Already on my second one, first one returned for really bad tinny and buzzy speaker.

And honestly it seems to be a case of "they all do that", so unless there is a revision in design and manufacturing, I will end up with the same issue on the new one too.