yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] TabGuy:
I purchased my Tab from Fry's on the first day of sale back in June. I had been ignoring this thread because it didn't apply to me. I didn't have the Newton's rings.

Until today.

In my case it wasn't a heat issue. We haven't had any heat here in So Cal this summer. I just came back from lunch and picked up the Tab from the desk where I left it and there it was. A 2" x 1" lake in the middle of my screen. My concern is that the battery has swollen and, if that's the case, it will only get worse.

It doesn't look like it hampers any function and I can only see it when I look at it from an angle with it turned off. I'm going on vacation in a couple of weeks and need it for then so I'll wait to report it to Samsung until I return.

Hopefully, by then they've had enough experience at repairing these that they will do a fine job at fixing mine.
[Galaxy Tab 10.1 General] kirdroid:
Wow ... the replaced screen looks nice, definitely feel stronger than wht i had before. In the old one when i press hard on the screen i could see the moisture kind of thing pop up. With the new screen that is not the case and i see a big difference in how strong it feels.

Whoever has the moisture problem it's worth sending to samsung and get the screen replaced for free.

On a side note they have locked my bootloader now :eek: .. not a big deal but damn it.
[Galaxy Tab 10.1 General] jnix08:
The replacement screen sounds great. About how long did it take for them to replace the screen and send it back? I sent mine through UPS on Monday and they just received it today. Just wondering if I should expect it back by this time next week at the latest.
[Galaxy Tab 10.1 General] kirdroid:
I sent it last Monday, they received on last friday. Fixed and shipped it this tuesday, got it today :)
[Galaxy Tab 10.1 General] ninja984:
Did you have to pay to ship to them?
[Galaxy Tab 10.1 General] kirdroid:
Nope everything is covered under warranty. Once you call and open a repair ticket, they will email you the ups shipping label.
[Galaxy Tab 10.1 General] MasterRy88:
ok so I just read all 26 pages of this thread, WHEW. Anyways I just purchased the 4G Verizon SGT and I love it. So obviously they have not put these "better" lcd screens in otherwise it would be in this tab.

Also I only see the spot when I am cleaning my screen AND when Im lying on my bed with the tablet in the air facing down when the tablet is put face up it immediatly goes away. Seeing as this is not nearly as bad as some of the other people on this thread have had I dont think im going to return it. Hopefully it never gets worse
[Galaxy Tab 10.1 General] asifito:
anyone form the uk returned one yet? i have the same issue, but its nt bugging me. also for those of you have had it repaired is their any indication on the tab that its been opened? ie has it been closed properly?
[Galaxy Tab 10.1 General] Cpt Streamline:
Im in the uk and ive just got this problem too. Im going to call up currys tomorrow and get it exchanged. Btw its a 16gb wifi white.
[Galaxy Tab 10.1 General] Pottsy:
I went back to PC World, but (as the chap pointed out) even the display one had it.

Next shot I suppose is Samsung support. Very visible even when using it if the light goes a certain way:
[Galaxy Tab 10.1 General] asifito:
thanks potsy, yours is really bad compared to mine. interesting to see pc world not entertaining your request but for some reason im not surprised. the slick on my tab is is about the size of a 5p piece, and to be honest with you its only there because ive been looking for it!

Im relucant to get it repaired/return it at the moment. il wait for it to get worse, if it ever does.
[Galaxy Tab 10.1 General] Pottsy:
To be fair, the PC World chap just suggested that I'd be better off going to Samsung, since he suspected all the tablets they held would have the fault to some degree.
[Galaxy Tab 10.1 General] Pottsy:
That didn't go well. According to Samsung Support:

"We have had not one single complaint, worldwide, about the screen on the 10.1. Your fault must be unique and you must take it back to the shop for replacement. Any information posted on the internet about screen faults will be mis-information posted by our competitors".

Well there you go. I really don't like vile liars, and I have just popped Samsung support into that category.
[Galaxy Tab 10.1 General] asifito:
Lol, well its any solace, at least its not Jobs telling you hold it differently. i may give them a call later this week and see what they say to me
[Galaxy Tab 10.1 General] Onumis:
I bought mine over tax free weekend. Within 4 hours I started seeing the liquid and took mine back. Exchanged out and haven't had a problem with the new one.
[Galaxy Tab 10.1 General] Pottsy:
Took it back to PC World, who this time seemed to know all about it. Odd, given mine is the only one with the problem. :rolleyes:

Swapped it with a new one which is fine now - let's see if it passes the "4 days test".
[Galaxy Tab 10.1 General] jnix08:
Well, I sent mine in last Monday to Samsung to be repaired. I check the website today to hopefully see they are preparing to send it back this week when I instead see:

"Open (Parts Back Ordered / Not Available)"

Going to give them a call and see what exactly my time frame is to getting the tab back. Not happy this happened 2 days after my 30day return expired. I loved the tablet but this screen issue has been disheartening so far.

edit: Just got off the phone with Samsung, they couldn't tell me what part was back ordered, but I was told that the estimated return time would be two weeks from today...I'm gonna assume that alot of people have started sending their tabs back in and/or they are in the process of replacing all of their screens now.
[Galaxy Tab 10.1 General] fixfox2:
Too late....

I live in a hot country and only read this thread after buying one.

I noticed the problem when I first powered up the unit and therefore returned it for another unit.

The second one did not show this problem until after the second day.

The fridge solution only lasts for about 20 mins.... then the issue returns.

I'm afraid I'll end up replacing the unit 10 times only to see the problem reappear on each.

NB

Mine is really bad....4 inches wide by half an inch thick

I'm just tired of returning them
[Galaxy Tab 10.1 General] btmec:
I sent mine in today for the moisture problem. I hope it is a quick repair. I am missing it already! UPS will deliver it tomorrow since I am just 3 hours drive from the repair center.
[Galaxy Tab 10.1 General] btmec:
That is BS. You talked to someone who didn't know what they were taking about. I talked to support on Saturday and they knew about the problem and they said the repair was a permanent repair. This was US tech support BTW.
[Galaxy Tab 10.1 General] kirdroid:
Yeah mine also said back ordered but it got repaired immediately. So I think it is just the website displaying that info before they start working on it.
[Galaxy Tab 10.1 General] deeren:
anybody having this problem with the p7500? or is restricted only to the p7510?
[Galaxy Tab 10.1 General] ghislandi:
Got the same

After 3 weeks the 'oil slick' appeared out of the blu in the middle of my screen...

Strange

Complication is that Im in UK and bought in US - will try to call Samsung UK and see what they do - but not sure if anybody is my same situation....
[Galaxy Tab 10.1 General] mapas:
I had the same problem. I solved it (for the moment) by:

-putting the tab on a flat table, screen facing upwards.

-gently pressing down with two fingers at the top left and top right corners. As I was pressing I could see the spot getting smaller until it was completely gone.

3 days now with perfect screen.

Let's hope it lasts.
[Galaxy Tab 10.1 General] ghislandi:
so ...

Well Samsung UK told me to send in and issued a return service number. I have given my serial number although I did not specify purcahsed place - I guess they would know anyway?

I am quite convinced that when they receive it they will send it back to me telling me to send to USA service - but I thought it is worth a shot?!

Anybody else who tried?
[Galaxy Tab 10.1 General] ghislandi:
Okay, so my friend had purchased a 32GB Metalic Grey and has the same issue. We're returning today.

What a pain in the ass it was to grab that pic...[/QUOTE]

Mine looks exactly the same ...
[Galaxy Tab 10.1 General] ghislandi:
tried this but in mine just seems to get bigger ... tried to press on different part of the screen but no luck

will try to return tomorrow and see what uk service does
[Galaxy Tab 10.1 General] bijixda:
it work thanks

im using 3 pressure, top left top right and center back

no moisture now :)
[Galaxy Tab 10.1 General] ghislandi:
Hi

I pressed in a different point (around the camera) and it went

Pressing on the other side rebrings them back ... not sure if sending back or not now!
[Galaxy Tab 10.1 General] asifito:
worked for me too, hip hip!

i had no intention to send it back in the first place.. maps should be working for samsung.. ths is equivalent to crapples suggestion to hold your phone differently!
[Galaxy Tab 10.1 General] btmec:
I talked to the service center today and they are replacing my LCD with a new one. They said it takes a couple days to get one in from Samsung (shouldn't a service center have them in stock). They said they will ship it out later this week.
[Galaxy Tab 10.1 General] ghislandi:
Hi,

Did you send to usa service centre?
[Galaxy Tab 10.1 General] Mullerpr:
Solution is deformation... Slightly Concave to Slightly Convex

Hi there,

It seems as if the tab deform, ever so slightly, in a concave fashion, which has to be rectified to desolve the "oil spill". Personally I think my tab was slightly bent concave by my Galaxy Tab branded "book cover" I bought from a Samsung dealer.

I now have a permanent solution by simply adding a small piece of rubber to the top middle inside of my "book cover" that force my tab in a slightly convex shape. This immediately remove any "oil spill" and preventing any to form at any normal operating temperature. When I use my tab without the "book cover" the required shape is maintained and "oil spills" does not form, permanently that is.

Because I now know the reason for the "oil spill" / "Newton's ring" I am of the opinion that it is caused by concave deformation and not tempetature, prevent this and there will be no spills.

Is this an issue that Samsung should adress? I think so...

All the best from Sunny South Africa.
[Galaxy Tab 10.1 General] yans:
hi,

interesting read. I have the same issue with my grey 16gb wifi.

mine is from America but I live in the uk.

has anyone in the uk experienced this issue and had success returning it for exchange or refund!?

what shop(s) was it?

thanks all.

Yans.
[Galaxy Tab 10.1 General] ghislandi:
I just tried to send in for repair to UK - not sure if they will reject and send back but i thought i gave it a shot

will post here result! just sent today!
[Galaxy Tab 10.1 General] ghislandi:
Hi I agree with you - it seems all to do with pressure - I live in UK and temperature pretty constant - just pressure.

It almost seems that in an effort to make the tab slimmer than ipad ... and lighter ... they might have lost too much rigidity.
[Galaxy Tab 10.1 General] Bauxite:
I got an RMA for my 16GB Wifi model. The guy on the phone knew exactly what I was describing to him and set it up immediately. I dunno if sending it back will fix it, but I'm willing to give it a shot.
[Galaxy Tab 10.1 General] jnix08:
Well so much for two weeks. Just got a tracking number for my tablet...looks like it's on its way back. Hopefully it gets here on Friday, otherwise I'll be waiting 2 weeks to see what was fixed (vacation)
[Galaxy Tab 10.1 General] kirdroid:
It's been a week since I got back my tab from the service center and no signs of moisture on the the new lcd.
[Galaxy Tab 10.1 General] yans:
I take it that you last three posters are from the states?

:-)
[Galaxy Tab 10.1 General] kirdroid:
Yep I'm from us :)
[Galaxy Tab 10.1 General] jnix08:
Yes, I am also in the US
[Galaxy Tab 10.1 General] beachbum13:
Ok, so after going to the Samsung event in NYC, I shipped my tab out Thursday. It arrived the following Tuesday and was finally fixed by Friday. It shipped out to me Monday and I got it today (Wednesday). No sign of the spot which was a good 4 inches long by 2 inches wide. But that spot took 3 weeks to show up in the first place. Now it's time to reload everything on it!

Wish me luck!
[Galaxy Tab 10.1 General] btmec:
Yes, in Texas
[Galaxy Tab 10.1 General] whitedragoninfinity:
OMG, i have this problem with my HTC HD. Believe it or not i have changed that screen 5 times.
[Galaxy Tab 10.1 General] jhuff83:
Has anyone been declined a warranty claim yet? I sent mine off today and actually called the repair center in Fort Worth. They advised that if the screen is not cracked they would replace it. Guess I'll find out soon enough. Lady asked her coworker and she stated its a common issue w/the moisture etc.
[Galaxy Tab 10.1 General] tghockey07:
The lady on Samsung chat repeatedly told me to hard reset the device and see if it was still there. How is hard reseting going to help this issue?

It feels like I am talking to a robot with set commands and that they don't care what I say. lol
[Galaxy Tab 10.1 General] lama16:
Hi all

I tried to get mine sent off to Samsung UK to get this fix but they are asking for proof of purchase. I dont have this as i got this off ebay. I have a 16GB wifi version and i am completely stuck with this problem. I dont suppose anyone is willing to send me a copy of thier receipt... Long shot i know.
[Galaxy Tab 10.1 General] yans:
2 things here;

I was never asked for proof of purchase as I am in the same boat as you. I called up yesterday to book mine in with the service centre. Sending off in the next few days after I put the stock ROM back!!

why do you need proof or purchase, thats ridiculous, its a hardware fault of a product that cannot be more than 4 weeks old. The serial number alone will tell them its still under warranty. Call again and speak with someone else, just kick off on the phone - they are being ridiculous. Or send it without the receipt and play dumb, simple.

Good luck, keep us posted.

Yans.
[Galaxy Tab 10.1 General] fixfox2:
Send them a picture of yourself giving cash to a sales attendant while he hands you the Galaxy tab 10.1.

That should be proof enough ! :)
[Galaxy Tab 10.1 General] asifito:
what the heck, just get someone to send you an email saying you bought it off them!
[Galaxy Tab 10.1 General] jhuff83:
Just got off the phone with the repair center and they are stating that not only are the motherboards on backorder, the lcd screen replacements are as well.

They put in an email to Samsung for an exchange request for a brand new Tablet. She was saying that Samsung probably was not prepared for all these issues and did not think they would need many parts on hand to fix the devices.
[Galaxy Tab 10.1 General] jnix08:
Got my tab back this morning, and the screen looks great. Hopefully this will be the end of the glass problems for my tab.
[Galaxy Tab 10.1 General] ghislandi:
I sent to UK service centre with special delivery and they don't even know if they got it - i expect this is going to take a while - urgh!
[Galaxy Tab 10.1 General] btmec:
The center in Fort Worth received mine Monday and having shipped it back today Friday. That is a good turn around time. I should get it back Monday. I almost told them I would drive down to pick it up. A 6 hour total drive verus waiting 3 days.
[Galaxy Tab 10.1 General] jontylad:
Hi all

Same issues with purchasing in US. UK call centre told me that I would need a photocopy of the receipt and said that I was not covered by the UK warranty.

Would anyone be able to please email me a photocopy of their UK receipt for a 32gb Tab?

Many thanks
[Galaxy Tab 10.1 General] annisa13:
i got huge oil blotch on my tab now :'(

Not sure if it's due to heat or pressed slim cover. Anyone knows how to solve the issue?
[Galaxy Tab 10.1 General] jhuff83:
Well I called Samsung to inquire and they are sending me a brand new tablet.
[Galaxy Tab 10.1 General] AceTrader:
Read this thread from the beginning. You will get many ideas which may work
[Galaxy Tab 10.1 General] preemo:
From Heat?

Some posts refer to hot climate causing the moisture, or in some cases the screen touching an underlying component...I haven't tried any of the fixes listed, such as slightly bending the corners...

Working in Southern California, the temperature gets over 100F frequently. I notice that during the day the blob/discoloration (what ever you wanna call it) appears, and at night when it's cooler or when in a office, its goes away pretty quick. I'm leaning toward the idea previously posted that hot temperatures are to blame...
[Galaxy Tab 10.1 General] speed_pour:
How are the repaired units faring?

I'm curious if anybody with a unit that was sent off for repair and subsequently returned has experienced any problems yet? I know a lot of you haven't had them long, but I haven't noticed any complaints which suggests Samsung might have a proper repair solution for the tab.

I ask because I'm also caught in that mid-way between sending back or keeping it. Mine has the effect spanning about 4 inches long at about 3/4 inch wide. I basically can't see it when the screen is on, but it's fairly obvious when the screen is off. I'm expecting that it'll become more obvious over time though, becoming an eyesore even when the screen is on. If it's truly a permanent fix, I'd go for it, but if the problem is already returning, I suspect I might be better of keeping mine.
[Galaxy Tab 10.1 General] couto607:
I'm sure Samsung has figure out this issue. The tab was just released in Canada and they appear to be updated models because I haven't heard many issues with them so far.
[Galaxy Tab 10.1 General] Raistlin1:
I have had my tab for almost a month and never had a problem with this. I had Ghost Armor installed on my screen a few days after getting the tab. I had them re-do the screen when the matte rear protector came in.

He installed the rear first, then removed the screen one and I saw a huge blotch. It stayed there the entire time, when I got home I put the tab by the AC unit that was on and the blotch went away. Was good all day long and then I held the tab in a strange position that put pressure on the screen and the blotch came back.

I think it could be more of a pressure issue that a heat issue, and once you get them they don't go away permanetly.

This blows because now I have a full Ghost Armor on my Tab and would hate to send it in like that or have to remove it.
[Galaxy Tab 10.1 General] speed_pour:
Heat vs. Pressure

For those who are maybe a bit confused over which is to blame, the heat your tab was exposed to or the pressure that is causing the glass to touch the LCD layer; the real answer is pressure which is easily caused by heat.

It's called Thermal Expansion and it's the way most of our thermostats usually work (at least, most older thermostats). The idea behind thermostats is that two different types of metals are put together, each metal having a very different thermal expansion coefficient. Based on the shaping of the two metals, it's easy to determine the temperature within an acceptable range.

With our tabs, I believe the problem is that the glass doesn't expand nearly as much as the aluminum case. When the aluminum case expands, it causes a slight displacement that pushes the LCD layer out against the glass. I admit, I may be wrong about the precise layer, but I'm confident in the principle taking place.
[Galaxy Tab 10.1 General] slamorte:
Replacement?

I sent mine in to the Texas center last week for the oil slick issue. I got an email today saying my product was shipped. The email reads:

Problem Found:

CUSTOMER SATISFACTION EXCH

Solution:

REPLACED UNIT

I'm assuming this means they're sending me a new device. I'm a bit concerned that since they didn't "fix" the problem with my original tab that the same problem will occur with the new one they're sending.

Anyone have any experiences like this??
[Galaxy Tab 10.1 General] abat:
Question for you guys with seemingly perfect screens: do you see at least a small "oil slick" if you press on the tablet on the top or the bottom? If it appears momentarily under such physical pressure, then it is only a matter of time until you get a permanent issue. (This was the case for my tablet).

Samsung! You blew it. What a shame.
[Galaxy Tab 10.1 General] kirdroid:
Yes they blew it, but they are atleast replacing the screen for free without any questions asked in the US. The new screen is awesome and no issues like the earlier one. And I don't see any oil slick or moisture on pressing the top or bottom corner. You can make out by just touching the new screen that it is properly placed and will not have the moisture problem.
[Galaxy Tab 10.1 General] ronalgps:
just pressure

hey guys

mine was ok without the Moisture under screen but today tried to clean my screen and Moisture under screen keep

see photo

http://imageshack.us/photo/my-images/843/wp000534.jpg/
[Galaxy Tab 10.1 General] markdj57:
They hardly blew it...

This is probably the same issue that has affected the fruity tablets too...
[Galaxy Tab 10.1 General] eug:
I just noticed this on my 3G 16GB black tab. Quite annoying. It goes away when I use a suction cup to lift the spot above the slick, but comes back the moment i press that spot again.

Hopefully I can get it fixed or replaced, I bought it through an importer (Mobicity) as it isn't officially released here in australia yet. It's winter here so it can't be heat-related.
[Galaxy Tab 10.1 General] mapas:
Try this:

http://xdaforums.com/showthread.php?t=1227436
[Galaxy Tab 10.1 General] eug:
It doesn't work for me. It changes shape but it's still there.

The suction cup method pulls the digitiser away from the screen. That works 100%, but it comes back shortly after that area is touched again.

It's as if there's some leftover chemical residue on the bottom of the glass or on top of the LCD panel.
[Galaxy Tab 10.1 General] stang68x:
I just sent my Verizon LTE Tab 10.1 to Samsung this morning. Here's hoping it gets fixed pronto. My "oil" mark was 4 inches by 1 inch long. Pretty bad.

So you guys who have had it fixed aren't seeing anymore issues?
[Galaxy Tab 10.1 General] wlighter:
Did u ask them where your set originated from? As far as I knw only a certain country had launched the 3G version...
[Galaxy Tab 10.1 General] mj0528:
I don't have the issue for the record but I am noticing that I don't see a samsung logo on the front of mine nor does my screen look so grey when asleep. Just bought it last week
[Galaxy Tab 10.1 General] AceTrader:
There is not Samsung logo in US Galaxy tab. Its there in UK version
[Galaxy Tab 10.1 General] mj0528:
ok, i wonder if the screen color indicates a different screen. Guessing so as I don't have that color of screen nor the issue
[Galaxy Tab 10.1 General] Raistlin1:
They marks go away and then come back when you handle/use the tab. Especially if you happen to turn it upside down in your hands.

I opened a support case via the chat and gave them my info and emailed my receipt, they said I should get a call within 48 hours with further info/instructions to have it service.

Hopefully I get a new and improved screen.
[Galaxy Tab 10.1 General] eug:
The box has spanish on it, so Spain, I presume!
[Galaxy Tab 10.1 General] ronalgps:
guys

I just dared to disassemble my SGT 10.1

http://www.techrepublic.com/photos/...=21&tag=siu-container;thumbnail-view-selector

it seem like the pressure is cause of the battery cuz without battery pressure is gone with battery pressure is back but now my pressure is more in my screen
[Galaxy Tab 10.1 General] Raistlin1:
If I run my hand along the back of the tab I can feel that it is not an even surface, there are some bumps.
[Galaxy Tab 10.1 General] Eddog4DROID:
Just returned it for warranty after 28 days. Shipping to Samsung. They are trying to repair first. Sent me a pre paid UPS Ground label. Guess I will be without it for two weeks or so.

The fridge idea worked but spot was back within minutes.

Sent from my HTC Thunderbolt with Bamf 2.3