yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] tigerz0202:
ive had mine replaced twice and had the issues, so i didnt send back the orginal one yet because it had the better sharp screen ,i dunno ,maybe Cm7 will relieve all these problems and its just sense ,i may just wait till we get a CM7 rom and try it, but at this point that is my last hope for this phone , i actually love the phone the way it looks and feels in your hand etc...etc...but i cant deal with this problem
[HTC Sensation] aliensmille76:
Try to use it 2days in safe mode, solved the problem in my case. now I have crystal pyramid on the phone and it works great for me!!!

At the moment;-))))
[HTC Sensation] ajay83:
Hi guys.

I upgraded my DHD to a Sensation last Thursday. Im S-OFF and running latest LeeDRoID with Latest Kernal.

Heres What I personally found involving the touchscreen issues.

When it happens I cannot open an app from the main screen, although I can keep finger on it and move the icon around and can scroll the home screen.

I also used that Screen calibrator app listed a few pages back.

It helped but only a little.

2days ago I selected USB debugging to ON and with that screen app I hadnt had a problem at all.

TODAY however I for no real reason un-selected USB debugging and with 30min the problem came back????

Ive reapplied USB debugging to ON and put the homescreen to as much stress as I could, flicking through homescreen, and opening and closing apps really fast for no reason and no problem.

Ive now left it for a few hours and still NO problem? The lockscreen, all the apps on it and all other apps in general on screen are responding very well.

To be honest even when I did get the odd F**K up it was only like once every 2-3days. I think it's just fluke but having usb debugging on for me has stopped it so far.

Thanks guys =)
[HTC Sensation] Phateless:
Weird, maybe I haven't noticed it because I always have debugging on.
[HTC Sensation] stuart0001:
I always have usb debugging on but it doesn't help.

Last night tried method 3 again with my dhd charger but to no avail.

Anyone else notice that battery drain appears to get worse when the issue starts?
[HTC Sensation] moh0:
So I charged it via USB over night and still no problem.
[HTC Sensation] Caspertje19:
why is everybody so desparete to find out if it is a charger, debug mode, tell htc settings etc etc?

Just perform a hard reset, if the problem still exist: call HTC to get it repaired, it's not normal!

If it was software, every single sensation(based on the same ROM) must have the screen issues, but that is not the case.

I send mine back for repair and within 5 minutes after starting at the repair service, the status is updated to: waiting for parts to be delivered

Still stand on that status since 4 days, so I hope I will know what parts they are gonna change, when I know, I will post it.
[HTC Sensation] cristy7610:
problem seems to disapear

i don't know how the problem with touchscreen disapear but my phone is very responsive about two weeks(this issue last for 3-4 days)..i hope the problem gone for good:)..what i saw in the time when i have this issues was the phone got very hot when was used more than 25-30 min..now with the same use the phone is not so hot like before,battery temperature is about 37 celsius with havy use and i guess this is another factor that have result in touchscreen issue.another tips for me is that i never used the same charger,always i change the stock charger with usb laptop or htc wildfire s charger.anyway i sign the petition for touchscreen issue...if the problem come back again after few days i will post here.
[HTC Sensation] bronson:
Here's what I'm seeing...

- All problems start with the display turned off.

- When I hit the power button, the lock screen circle is all erratic, can't drag it. Email and camera icons get dragged instead of the ring.

- Once I finally get through the lockscreen, the touchscreen is really poor. Can't sense drags, thinks everything is a click. The capacitive buttons don't work.

- I start scrubbing all over the screen with my finger. In a few seconds, things clear up and the touchscreen starts working 100%. No problems whatsoever. It continues working like it's brand new until the display turns off.

Overall, it's not really too bad. Except when I'm trying to drag the circle in time to answer a phone call, that gets frustrating.

T-Mobile support thinks an OTA fix will come in a few months. I'm not sure I can put up with this for that long. I expect an expensive phone to work properly.

Think it's acceptable to craigslist it?
[HTC Sensation] rotohammer:
Using my index finger, I can't unlock mine for around 5 seconds after power on the display, after which it finally unlocks.

At first I thought it was my Body Glove case, so I tried without a case and it was the same.

But, if I rest my thumb on the volume buttons while I unlock it seems to work perfect, even in the case.

After I unlock it works fine.

I do have a screen protector on, but its on perfect and I'd hate to remove it for another test without it on.
[HTC Sensation] bitninja:
I've had the sensation for a few months and never had a problem, until last night. I have charged my phone just about every which way. USB, samsung charger, Desire charger, official charger, Car USB, PC etc....

I have got one of those cigarette lighter to USB adapters which has always worked fine, but last night I used it in my new car. Normally there's a small green light on the adapter to shows is powered up. Last night the LED was RED, which I had never seen before, I didn't know it could display RED, so I looked in the book and it says it will light RED if the voltage is out of tolerance.

So at some point the adapter had over/under volted while my phone was plugged in to it, and now my touch screen is unresponsive. I managed to get it working again by plugging into a different charger. It worked for about 7 hours, then no touchscreen again.

So that's where I'm at now, almost a full battery and no touch screen so I can't unlock. Will wait for the battery to die, and see if it comes back on when I plug it in.

The phone is working fine, i'm getting SMS notifications, it rings, gtalk notify etc..... Shame I can't unlock the damn thing.

Regards Terry.
[HTC Sensation] dani1999:
HT163T

have the Circle issue in Lockscreen
[HTC Sensation] Basementalism:
I only notice the touchscreen laggy when I'm running an o/c kernel, so its stock for me, at least for now
[HTC Sensation] moh0:
This issue has existed long before the revolutionary tool came out. I think its just a matter coincidence for you.
[HTC Sensation] dani1999:
Fix number 3 has worked well for my Sensation. Letting battery discharge till phone turns off, removed the battery for a few seconds, turn on, charge with USB PC without touching the phone until the green LED.

I hope that the problem does not return.

Thanks XDA
[HTC Sensation] thejedimex:
i recorded a video. is this what most of ya are getting? i factory reset already including the sd card but it still does.. any help or should i just call htc and get it replaced?

cause i dont have insur since i bought it off CL

http://www.youtube.com/watch?v=sOrVCMHo2_U
[HTC Sensation] Caspertje19:
This is exactly what it is. If you contact HTC, they will advise you to do a factory reset: if the problem still exist --> repair.

I have done this twice, because the first time, when the phone arrived, there was nothing wrong: the battery had been off fore a while. After using the device for a couple of days it started up again. The problem went away after I removed again the battery for several hours(hard reset didn't help). So when I contacted HTC for the second time, they wrote down in the log, that that problem would appear after several days of use and could not be solved by a hard reset, but can be solved by removing the battery for several hours(at least, for me).

It's now already standing for over a week on the status: waiting for parts, at the repair centre

This is my vid(it's a little bit dark, and in dutch): http://youtu.be/GC2AQWE84aY
[HTC Sensation] thejedimex:
i thought i was only me :( but im leaving the phone without the battery over night tonight to see if that helps but it seems like i might have to mail it back to them.. this really sucks.. is it hardware or something to do with the screen u think?
[HTC Sensation] stuart0001:
Finally got my screen working like new.

My method:

Phone On

Remove Battery & SIM from phone

Wait 1 hour

Replace Battery Only

Power On Phone

Wait 5 minutes

Power Off Phone (with Fastboot On)

Turn on after 8 hrs

Screen issue should now be resolved

My next step is to replace the SIM but I wan't to use it for a couple of hours to see if that adversely affects it.

None of the methods already mentioned have worked for me and this is the 1st time I've managed to resolve the issue. I will let you know how long it lasts
[HTC Sensation] guitargod:
Hi!

I'm new here, but was reading for a while before I registered.

Didn't the update from yesterday solve your problems with the touchscreen? I had the bug a few weeks ago. It lasted 3 or 4 days. Afterwards it was gone. So i can't say, if the update brought any changes regarding this bug.

Is anyone here who had the bug, did the update and had no bug afterwards?
[HTC Sensation] thejedimex:
what sucks is after leaving without the battery over night ,it works.. but i already called tmobile and they sent me another one.. should i cancel it being that they most likey are mailing me a refurbished phone or just switch it cause it might happen again with my current phone
[HTC Sensation] zmfl:
I'm reeealy tempted to test if charging+touching is working after the update.. Has anybody tested already? :)
[HTC Sensation] erasable:
I have seen a similar problem with every android I've had when using a car to ac adapter. For whatever reason when using a car charger plugged into the adapter plugged into an ac outlet, it will charge fine but the screen is useless. I've seen it happen to a g1 nexus1 g2 mt4g and s4g. Probably why those adapters aren't recommended.
[HTC Sensation] Phateless:
Maybe the problem is with the charger or the charge port in your car.
[HTC Sensation] stuart0001:
Update:

It worked spot on yesterday for a few hours so then I put my usual SIM (T-Mobile UK) in it and then BAM!, the problem returned straight away.

Last night I did the same again and left the phone off (fastboot on) overnight without a SIM and this-morning it was perfect again. This time I put a brand new SIM (Talkmobile) in it instead of my old one and voila, the problem didn't return and the screen is as good as new, including getting the carousel almost at will. (It's always taken me 1-2 attempts) :D

So for me it seems my 3 year old T-Mobile SIM was a major catalyst of the issue. I'll be heading into town later and will swap my old T-Mobile SIM for a new one. I hope this is the end of the issue for me.
[HTC Sensation] banesi:
Just for the record, anyone on 2.3.4 rom's stil having this issue?
[HTC Sensation] stuart0001:
I was on leedroid 2.3.4 throughout the previous 2 days testing above.
[HTC Sensation] undercover:
Out of interest. Could you please randomly put sim card in to make sure its what causes problems. I find it very weird that sim card could affect touch screen.
[HTC Sensation] stuart0001:
Well now I'm confused. I did that and the screen is still ok. What I have done the last few days is to stop charging through the phone and instead swap anker batteries and use the direct battery charger that came with them. But that doesn't explain why the issue returned yesterday when I put the old sim back in.
[HTC Sensation] Mcyates:
I had problems with the lock ring being unresponsive. Done a factory reset and its fine. I'm running 2.3.4 with LeeDroid V2 for my sensation and everything is very fast and smooth.
[HTC Sensation] kwaille:
Running Lee droid v2 too;touchscreen is buggy,particularly the bottom.

Sensitive buttons works 1/2 of the time...

The rom isn't faulty,the phone is.The screen is worst than my old magic's,i have to take my phone in hand when the bug occurs...

Sensation seems like women,some weeks are awfull...:):)
[HTC Sensation] moeinf:
runnin leadroid with zeam launcher havin bad problems with app drawer scrollin its buggy when i unlock phone after long idle but after 2 3 min its okay
[HTC Sensation] nicoaraalex:
guess HTC Sense it's the problem.. i stopped this service, and the screen was responsive again...
[HTC Sensation] nugzo:
That happened to me today. I've been using multiple quality batteries and never charging the phone. Only time its been plugged in in the past few weeks was to transfer files. It;s been working flawless, i thought this was my solution. I noticed something sticky on the back of my case today, removed the back, wiped it down, re-installed back and now i have the issue. it has to have something to do with the cover...
[HTC Sensation] kris.sh:
I've gotta say it's pretty annoying we still don't have a concrete answer, SURELY someone at HTC has noticed it at some stage. How long can they have their heads in the sand?
[HTC Sensation] k.aalai:
I doubt it would be a sim issue.

With orange upgrades you get a new sim everytime.

So my sensation was started with a new sim and has never had an "old" sim,yet I had the problem exactly a week after receiving the phone.

However as I mentioned before, miraculously it now seems to have cured itself and is working perfectly.
[HTC Sensation] zmfl:
So we still have issues, despite the update :\

Did anyone with problems try a non-stock kernel? Or even better, ROM without Sense 3.0? Or both? :)

I still believe the problem is somewhere in Sense... I remember games working fine, while I couldn't type a simple SMS properly.
[HTC Sensation] undercover:
It's not sense. I believe problem lies deeper. I blame the way phone gets charged. Read back a bit, I did mention that desire charges supplies higher mA till about 90%, mA stays in its 800ish. Then it sharply goes down. With sensation charger, mA gets lower and lower very gradually, so at about 80% phone is receiving only about 300-400 mA. If that is the problem, then there is absolutely nothing that can be DIYed to fix it. HTC would have pull their finger out and look into it.

Me thinks its time for another media release. Something like "htc still not looking into touch screen issue" . Emails and websites are in post no 1, so everyone,join in, we need to remind them about it.
[HTC Sensation] Sean3:
Gave Engadget and Pocketnow a tip email last Wednesday, but so far no mention of it. I also phoned HTC, but they have no idea what to do. I'm staying on them though.
[HTC Sensation] champkongen:
Have u gotten Todays update?

1.45.401.2

__________________________________

Android art blog::www.blackbearblanc.tumblr.com

Google+ ::www.gplus.to/jeppefoldager

MyColorscreen:: MyColorscreen.com/blackbearblanc
[HTC Sensation] kwaille:
My simcard is brand new,i got problems...

Best way is to check without simcard!:D:D
[HTC Sensation] fr0zenblood75:
I'm having issues scrolling. When I scroll down my messages ,music or what ever its never recognizes my movements correctly if I want to scroll fast to the bottom its stops the scrolls a bit and the makes a selection this happens all the time also with homescreens I can do the carousel effect anymore the only thing that happens is a screen swype or it opens an app accidentally :/
[HTC Sensation] messyhead:
I'm due an upgrade next month, and I was considering the Sensation. But this screen issue is making me go more towards the SGS2.

I contacted HTC Support through a live web chat, which I've put below. The guy admitted it was a hardware problem in the phone they had returned to them.

My enquiry to start the chat was asking if they were aware of the screen issues, and what they were doing about it (I removed names);

Chat Transcript

Please wait while we find an agent to assist you...

You have been connected to Agent.

Agent: Hi User, thank you for contacting HTC Support, I’m looking in to your query now.

User: Hi. Thanks Agent.

Agent: A number of customers have had problems with the screens on the Sensation and we have assisted those customers to correct the problem. The vast majority of Sensations sold have not had this issue.

User: Ok, so when you say corrected the problem, is it a setting that needs changed or some software update?

Agent: Usually it was a hardware repair or replacement via the retailer.

User: Hmmm, the comments I've read mentioned that they had replacement handsets but the problem still occurred. So it is a hardware issue?

Agent: On the handsets that had the problem, yes.

User: I suppose it's only the people that have the problem that are talking about it, which makes it seem more widespread. I do still like the Sensation, and I'm probably about 60/40 towards getting it. But I find the problems a bit of a worry. I just wouldn't want to get a defective handset.

User: Thanks for helping clear things up.

Agent: Is there anything else I can help you with today?

User: No, that's all. Thanks. Bye.

Agent: Thank you for contacting us. I hope you have a great day.

Thank you for contacting us. To allow HTC to continue to improve our service can I ask that you complete a very short satisfaction survey by clicking here.
[HTC Sensation] misiek_to_ja:
Hi everybody,

I had similar problems with my touch screen, but only in the lock screen. It turned out the reason for this was my screen protector. What is interesting it is original screen protector from HTC ! So one time when I couldn't get my lock ring to the middle of the screen I took out the screen protector and voila ... everything is working now like a charm. I suspect that the screen protector got harder or something after little sun exposure. HTC - shame on its poor quality !

More info here: http://xdaforums.com/showthread.php?t=1218404
[HTC Sensation] undercover:
Theory busted. A lot of us have problem without screen protector on.
[HTC Sensation] derkie:
Hi, it's a hardware defect maybe due to abnormal temps of the internal charger. as from my previous post on this thread - i had the same problem before, - HTC sent me a brand new replacement, I used the device as normal like the previous one, i.e. charging habits, usb/ac chargers, put the same screen protector and I haven't experience even a sign of lockscreen lag, Now, with the 1.45 update - it's even more responsive.

note: my old device S/N was HT167*******

this one is SH167*******

hope this will help.
[HTC Sensation] champkongen:
Got this today

http://phandroid.com/2011/08/12/android-2-3-4-rolling-out-to-htc-sensation-in-europe/

http://androidspin.com/2011/08/12/european-unbranded-htc-sensations-recieving-2-3-4-ota-update/
[HTC Sensation] Sean3:
Hey all, I've been emailing HTC back and forth about it and here was the response I received:

"I do apologize for all of the frustration. I need to gather some additional information from you. What I am going to do is send your information to our corporate office for further investigation. We are aware of an issue with the touchscreen being unresponsive on the Sensation, and this will be addressed in a future update. I just need to verify that your version of the Sensation (Bell Mobility branded) will be included in this update. What I need from you is the software information of the device including the software number, build number, baseband version, and kernel version. You can find this information under Menu>settings>about phone>software information. Thank you again for your feedback and have a wonderful day."

The context of this email is that I've been having an issue with HTC honoring my warranty for the touch screen problem since I purchased it off carrier. Apparently my serial number is not supported. Wierd. From what I gather here, HTC is fully aware of it and believes it to be software related.

Anyhow, just wanted to share this with everyone. They seem to have something cooking in the pipeline. :)
[HTC Sensation] tigerxchaos:
Started occurring today, ~6 days in.

S/N: SH17LT501426

P/N: 99HNA003-00

Country of manufacture: China

Started happening to me today...coincidentally, a few hours after reading about the issue for the first time.

Phone was received via mail-order from T-Mobile customer service last Tuesday 8/8.

The issue is occurring primarily in the lockscreen. The ring follows my touch normally for the most part, but will sometimes either stop responding after a short time (resulting in the phone unlocking), or the phone will act as though I'm dragging one of the app icons. Additionally, there are occasional problems with home screen swipes not registering properly. I'm using Launcher Pro to replace the Sense launcher since the Sense UI was so choppily rendered as to drive me insane.

I am also experiencing the "application info" issue where the buttons will flash extremely rapidly, and I have frequent problems moving apps properly to the SD card.

I have never used the original charger for the phone...it's still wrapped up in the box. I'm using a variety of chargers, mostly "generic" micro USB cables connected either to computers via USB, or connected to my car's USB charger, or to a Nook USB wall charger.

You'd think that if this were a software issue, it wouldn't start after a week of using the phone...it would be present right from the start. But I don't claim to be a software creator. :)

Hope something gets fixed...I don't have too much longer in my initial exchange period on this phone.
[HTC Sensation] notus:
And the battle is lost.

Two RMA's to HTC directly have yet to fix the condition of my device. TMobile is finally willing to exchange the device however I'm skeptical that this will fix anything. At this point I'm ready to walk away from TMOBILE and HTC forever. What an epic fail..
[HTC Sensation] Super2020:
You are lucky... At least you could understand their answer. Look what they replied to me ...

Thank you very much for contacting HTC

We suggest that you can try to delete all the third party software test, please send us your cell phone from standby interface-the menu-Settings-applications-management application, find and click on the need to delete the program, and then select uninstall can.

If not by third party software compatibility problem, it is suggested to backup your mobile phone data recovery after the operation of the factory Settings, please send us your backup data from mobile phones after standby interface-the menu-Settings-memory card and cell phone store-click restore the factory can be set.

If the factory set back cannot solve your problem, it may be your mobile phone systems or hardware problem causes. Because your mobile phone is sold to outside the territory of China, HTC in China to pay for services official thrusters, so we suggest you can backup the mobile data, and please refer to the dealer contact confirm whether mobile phone problems. If you do not contact your cellular phone dealers, you also can backup the mobile data information, will be sent to the mobile phone HTC thrusters are related to the official paid service, specific overseas, the type of services aspects suggestion you can before maintenance center contact related consultation.

You can find links within the territory of China in the following your nearest official thrusters:...; HTC (simplified Chinese), please you choose for the series model of maintenance center address to go.

If you have any suspicious, you can contact us at any time if you want.

I am not a native english speaker but this, it s too much... I really don t understand...
[HTC Sensation] moh0:
After reading a lot of responses I have a theory. It might be the battery. I am using a chichitec and haven't encountered the problem ever since I started using it. In fact, this phone has the most responsive screen I have ever used since i got that battery. Can you guys that are having the problem state if you are using the stock battery. And if you aren't are you charging via USB or battery wall charger?
[HTC Sensation] incident:
I got those problem too!

After reading this thread, i pull out my battery over the nigh and in the morning evrey thing works like a charm!