yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] naumoski:
I've one Newton Ringed one, 16GB White in Turkey, Samsung Turkey have an acceptance about problem today with an high importance and send a detailed information to their technical support services. Today i give mine to service for replacement and now waiting for replacement.

Ok this is a real boring problem but i like the understanding and approach of Samsung to their customers.

Oykun
[Galaxy Tab 10.1 General] andrewilley:
Darn, I have this problem too. It stretches about 10cm long and 1 cm high, horizontally across the middle of the screen. Only noticed it when I gave the screen a good clean and couldn't remove what I thought was a 'mark', but it's under the glass. Not visible when the screen is brightly illuminated, but visible with darker images.

I bought my tablet in the USA on a recent visit, does anyone know whether Samsung is a decent honourable company which offers proper international warrantees, or are they one of those shysters who, although it's the same product from the same factory and the same company, won't touch a non-UK purchase?

Andre
[Galaxy Tab 10.1 General] pkoper:
I finally got my rings a couple of days ago... first they were the size of my thumbnail, now its just a huge blotch about 4 by 2 cm
[Galaxy Tab 10.1 General] rkstoops:
Kind of like moisture

I just chatted with Samsung and am sending my new Tab in because it has something under the screen. Along the left side from top to bottom, there are 3 spots where it looks like smudges but they're under the screen. I noticed at first when I cleaned the screen and they didn't come off. They aren't the rings that others describe and they aren't affected by temperature or pressure. They're just always there. So frustrating to have to send it in and wait to get it back. But I bought it online, so I can't just exchange it at the store.
[Galaxy Tab 10.1 General] yans:
Are you in the uk or USA mate?
[Galaxy Tab 10.1 General] rkstoops:
I'm in the USA.
[Galaxy Tab 10.1 General] instinctual:
same here

I am having the same problem. Bought my tablet from USA and saw the problem only when i got home (Romania). First I didn't know what happened with it, untill I discovedr this thread. So I got my rings in the 1st day and dissappeared untillthe next morning. Now they reappeared after 2 weeks of using it. I can't really understand why they reappeard. Maybe the case i've bought for it, or the protection folio... dunno, but I amvery sad about it. Now the real problem is how to get the tablet back, since Samsung Romania doesn't sell or even offer support for this product. If you guys have any ideea about how this problem can be solved, please reply to this.

Alex
[Galaxy Tab 10.1 General] mroletta:
FYI I just tried this and it worked. My tab had rings for a brief period, then they went away. I saw them again today and just did the above and they disappeared 5 seconds after I stopped torquing.
[Galaxy Tab 10.1 General] Serious_Beans:
Will Samsung replace it? I have the same problem, it's really bugging me.
[Galaxy Tab 10.1 General] pkoper:
It probably depends how big the "rings" are. The method doesn't work with my tab anymore. All it does is push the blotch around.

How big are your rings?
[Galaxy Tab 10.1 General] mroletta:
RE

Well that's worrying. Maybe I should replace it..I only have 3 days before my 14 day window at BestBuy runs out.

My ring area was probably 1/5th the size of yours.
[Galaxy Tab 10.1 General] pkoper:
I would replace it if I was you.

The first time my rings appeared they too were about 1/5th the size. After a brief fridge session the rings went away and stayed away for about a week and a half. Yesterday I put in the trunk while driving to friends and the result is on the picture.

First reports about the rings were like after US launch, now there are more reports from Europe where the device launched not too long ago. Just makes me think that the issue was not adressed by Samsung.
[Galaxy Tab 10.1 General] pkoper:
I hope no one laughs, but I actually just tried myself and it works.

Just blow into the tab through the dock connector.
[Galaxy Tab 10.1 General] mroletta:
RE

My only concern with blowing into the connector is that breath generally has a high concentration of moisture, so I'd be worried about any adverse side effects it would cause.

My spot appeared yesterday night again, but went away overnight. Let's see how it behaves today. The earliest I can turn it in is Wednesday anyway.
[Galaxy Tab 10.1 General] tiyok:
collected mine on last wednesday..so far it is fine.

but another issue..they didnt put back the LCD properly, now i can see small gap between trimming & LCD on lower left of the screen..

got to bring to the service center again tomorrow..
[Galaxy Tab 10.1 General] rlarsen462:
Wow...I can't believe that worked but I can confirm that it does.

My rings are coming back overnight as a matter of course now. Fridge will fix, as will apparently blowing in the damn thing, but this still sucks.

The fact that it comes back so easily now when it didn't before makes me wonder if something "stretches" a little over time, and with the close proximity of the two layers causing this, makes it progressively worse.

Has it been confirmed that some people have had tabs since launch and NEVER seen this problem?
[Galaxy Tab 10.1 General] nakedninja42:
I got my tab June 27th, part of the first batch to the west coast. The only time I ever see it is if I'm pressing really hard (intentionally to test for it) on the back of the tab or on the center of the front panel. So far it has not happened other than with A LOT of pressure from me.
[Galaxy Tab 10.1 General] ic3guy:
Update.

So after 1 week, the second unit that I received has developed Newton Rings. So I can whole heartedly say, do not purchase a Samsung Galaxy Tab 10.1 from PC World. I called Samsung UK and they indicated that they are fully aware of the problem, but have not gotten an official response from the head office. So for now, stay away from the galaxy tab 10.1.

Unfortunately, by time they fix this problem, there will be a whole slew of quad core tablets around the same price point. It's a bummer, because besides this the tablet is great.
[Galaxy Tab 10.1 General] vemplord:
32 giga, gray, from best. buy, got it 3 weeks ago at Boise, starting to have the same issue after a week or so.:mad:

Since i don'y live in the US ill try to contact Samsung support, see what's happend.

Update: How can i contact the support, the samsung site is ****y, and nothing works there. someone have an e-mail address?

Thx.
[Galaxy Tab 10.1 General] pkoper:
You're right... won't even let me register my tab.
[Galaxy Tab 10.1 General] vemplord:
same here.

Currently I am with Samsun agent in a chat, she asked me to perform hard reset, maybe it would solve it... :)
[Galaxy Tab 10.1 General] mroletta:
RE

Ugh, I'm torn about whether or not I should get it swapped. Mine really only tends to do it if I'm outside, but disappears inside.

I can't decide if it's worth the hassle of saving what I can/wiping it/returning it and hoping I can replicate the issue at BestBuy, then rerooting/customizing a new one with no guarantee that the new one won't do it either.

If I DO swap it, I'm wondering if it's worth going elsewhere to ensure that I'm not buying one from the same batch (though it's been 10 days or so, I'm not sure how quickly they sold/replenished their stock).

Thought part of me wants to do it because I'm afraid I'll regret it if I don't.
[Galaxy Tab 10.1 General] pkoper:
I know how you feel... new toy, all set up.

The thing is we do not know what the rings will be like in 6 months, which is why I am sending mine in. If they can't fix it, I'll be getting a different tab.
[Galaxy Tab 10.1 General] sam008:
Guys - I bought my tablet from tigerdirect only 30 days ago and see the problem.

1) Can it get worse and show up visibly even with the screen on?

2) Wondering if I should just ignore the problem since it only shows up with the screen turned off/black

What are other folks doing? It doesn't seem like a certain batch that's bad but just a basic construction fault

Thanks
[Galaxy Tab 10.1 General] rlarsen462:
Well mine now seems to get the problem even sitting face up overnight by itself. I have the official Samsung Bookcover case. It doesn't seem to do it if the case is not closed over the screen.

That said, as long as I'm not in public, I am blowing in the connector port a lot it seems.

I travel 48 weeks out of the year so doing a warranty swap with Samsung is going to be a bit tedious. Might just deal with it until something better comes out and just trash it.

I still think it's unusual that I didn't have the problem at all for the first month I had it.
[Galaxy Tab 10.1 General] bandit_knight:
It seems that my tablet developed the newton rings issue after a month or so. Mine is 16 GB 3G-equipped European version. I will be asking for a replacement but since the issue seems to affect most of the devices at some point I am thinking about replacing with some other tablet.
[Galaxy Tab 10.1 General] vemplord:
Guys, Please contact Samsung, Samsung US isn't aware of the issue yet. According to the poll 50% of the devices are effected, they should recall all units.

I told 2 of my friends which was just about to order new units to go for the Transformer.

I think I fix mine and sell it for other tab.
[Galaxy Tab 10.1 General] Meneldor:
Same thing - German 16 Gb 3G White version, Newton rings after a week of usage. The rings disappear in cold environment and appear in warm.

http://www.youtube.com/watch?v=RMwH_RhWLXM

http://www.youtube.com/watch?v=euUFtIkxOtA

Two demo videos - one with the rings which I create by putting warm fingers onto the screen (touching it not stronger than usual), another one with the rings not disappearing at all. Depends on how warm it is around.

Sent back to the store, want a refund instead of replacement - I'm afraid the replaced item might have the same problem.
[Galaxy Tab 10.1 General] pkoper:
German law states that after two failed attempts of repairing you can cancel the contract of purchase. So you might need to go through two devices to get a refund.
[Galaxy Tab 10.1 General] rlarsen462:
I ask again, has anyone confirmed that there are Tabs in the wild that do NOT and will not have this problem? If this is something every Tab will develop eventually, I will just treat the symptoms rather than try and get it fixed, if it's just going to happen again.
[Galaxy Tab 10.1 General] MMcCraryNJ:
Nobody can really confirm anything considering the device is as new as it is.

I've had my 16 GB Grey Wifi Tablet since July 20th. R61B and I live near Atlanta so it's been HOT as hell this summer. No rings.
[Galaxy Tab 10.1 General] mj0528:
I can confirm so far that no rings exists here. I have only had it for 3 weeks now and I live in Austin, Tx so heat is in full effect here. The only way I was able to recreate was to push in on the back or hard on the front of the display. Very hard I might add. Knocking on wood that they don't show up. I have a squaretrade warrenty so I will let them deal with it if it does.
[Galaxy Tab 10.1 General] pkoper:
Is Atlanta and Texas humid?
[Galaxy Tab 10.1 General] mj0528:
Yes austin is usually humid although it hasn't been so bad. Atlanta typically is too.
[Galaxy Tab 10.1 General] slamorte:
Does anyone use the Samsung bookcase cover and NOT have rings?

I'm waiting for my fourth device - been using the same bookcase cover with each - wondering if that's the issue.
[Galaxy Tab 10.1 General] mj0528:
I have the case and no rings
[Galaxy Tab 10.1 General] rlarsen462:
I can at least say that I never got the rings before I had the case, but of course I was carrying the stupid thing around in the original box it came in before I got the case.
[Galaxy Tab 10.1 General] markdj57:
No issues so far, thank goodness. White tab wifi, bought in pc world, uk.
[Galaxy Tab 10.1 General] wojmzy:
i got the case and no rings aswell

16gb 3g white
[Galaxy Tab 10.1 General] Googamooga:
Just for reference:

I have a Verizon LTE 4G 32gb tab (ICH-905), which I got at the beginning of August. I bought the Digital-on-Demand 15-piece 'starter kit' (comes with a stylus, extra charger, cases, screen protectors, etc) at the beginning of September.

Within two days of using the book case (which I do like) that came in the kit, I have started seeing the Newton rings come and go.

It doesn't bother me too much, but I'll probably send it to Samsung to get it replaced, as I think the newer units have different displays which don't have this problem. (the darker display, noted in this thread)
[Galaxy Tab 10.1 General] Revils:
GT-P7500 Tab 10.1 Slim 3g White bought aug the 10th, last weekend I noticed the first rings :(

Yesterday after a travel in the bag they became bigger, today after leaving at home al time off with the screen upside they were much smaller but still noticeable.

I'll call sams exclusive assistance for a repair :mad:

p.s.

I always used the belkin case.
[Galaxy Tab 10.1 General] t.sjostrom:
maybe weird question, but to check if it is moisture between the screen and glass anybody tried putting the tab in a bag of rice during night? To see if it can dry out

I have the same effect but only slightly and very random, so I can not test it myself...
[Galaxy Tab 10.1 General] AceTrader:
First of all this is not moisture. Its an light effect caused by two very near glass surfaces. Please read http://en.wikipedia.org/wiki/Newton's_rings

so no need to put the tab in rice bag. :)
[Galaxy Tab 10.1 General] jkr284:
well I'm on my second tab due to the moisture problem and 2 weeks later bam, same problem, can't be bothered with this, I'm going Sony tablet S tomorrow. Tablet 10.1 is an amazing device but I don't want to risk the same problem again...
[Galaxy Tab 10.1 General] mroletta:
RE

Well, I went ahead and did a factory reset on mine and took it back to BestBuy. Thank goodness for a silver reward zone membership, as I was on the 15th day and standard return policy for tablets is 14 days.

New one looks good, and it didn't have immediate rings. I went ahead and placed the tablet under my arm for the whole ride home (25 minutes) just to generate heat, and when I checked, it had rings, but they faded away within a few seconds. My old tablet would have developed rings and kept them for hours.

Another interesting thing is that this one had newer software loaded on it, as well as an array of widgets/weather/clock loaded on the main screen as soon as I loaded up that my previous one didn't have.

Here's to hoping it's a newer batch and I won't have the same issue.
[Galaxy Tab 10.1 General] stsights:
model

hi can you share with us the model that you have now and the previous one? i saw different models like Model: GT-P7510MAVXAB and GTP7510MAYXA does any one know the difference? all those model present the oil problem please share?

thanks
[Galaxy Tab 10.1 General] mroletta:
re

Both models were 16gb metallic grey.

GT-P7510MAYXAB

Both had the same software loaded as per the box: UEKF3.

Interesting that this one definitely had different default icons/widgets etc than my previous one.

The new SN is R62BxxxxxxD

Unfortunately I didn't record the old serial number before I took it in.
[Galaxy Tab 10.1 General] Sighx:
I bought mine back on June 17 ... down buffalo .. but I live in Toronto. I did noticed that there was some sort of ring...However, it doesn't seem to be too serious.. it only showed up about twice. I don't know where my receipt is e.e - - - -
[Galaxy Tab 10.1 General] kkarnaout:
ok i found out the same thing but it goes away it just shows up when the tab is in the sun light hiting it direct for more than 10min straight but after i remove it directly it disappears my guess its the heat causing the screen to go nuts ps: this happened only when the screen is off.... other than that i work hard core on the tab and all is great if any new thing happen ill give it a talk again and few more tests
[Galaxy Tab 10.1 General] :
here at indonesia it was a really big issue.

samsung pulled all the tabs that had newton rings and replaced it with a new tab (we call it the second batch here)

the excuse given by samsung was that the lcd installed in the first batch is not compatible with the weather in indonesia.

i think it's bs, as i can see in google, people in uk, us an other countries had it too.

if samsung says they have not heard any case about it ask them to check with samsung indonesia

here is a complaint about it, posted to the biggest national newspaper here.

http://www1.kompas.com/suratpembaca/read/24693

the complain is directed to the phone shop, but it clearly mentions there is a problem with the lcd. we call it "the oil stain" here in indonesia.

there are many other discussions about it but i posted the link i thought that packs the most punch being it in the national newspaper.

google translate yourself, please ;)
[Galaxy Tab 10.1 General] markdj57:
Well, today I noticed my first newton rings in the centre of the screen.

I have been following this thread for a while so I blew into the multi-connector port and the rings went away.

Bought the tab 2 weeks after UK release in PC World, White Wifi 16Gb Tab.

I haven't decided what to do but if it comes back/gets worse I'll have to get it replaced but am reluctant until the "2nd batch" has been released.

------------EDIT------------------

I have had a close look at the newtons rings and noticed that there is a small "mountain like" protrusion coming from the back into the screen surface. This is possibly like a solder joint from a circuit board as it is that shape. Whether this is causing the problem is uncertain but it is a "flaw" in the display which could be the issue. I have photographed it with the screen off and in reflective light.

Looking from the bright light, the protrusion is at 8 o'clock. Has anyone else seen this?
[Galaxy Tab 10.1 General] Brapian:
mine showed rings as soon as I arrived in Rio from Florida.

I'm happy to say that they went away, so there is hope for those of us who cannot return to the store.

I suspect the rings on mine tab were caused by the installation of the zagg invisishield. Something about all that water and pressing on the screen with the rubber thingy seemed wrong...
[Galaxy Tab 10.1 General] pkoper:
It is probably a bit hard to see in your photo.

I noticed one of these "mountains" before sending mine in. But mine was about 1cm below the camera, so I dont think it has anything to do with the rings. The other strange thing is that this protrusion did not cause a dead pixel on my tab.
[Galaxy Tab 10.1 General] markdj57:
It's not easy taking a photo, this is an attempt with my SLR...

Mountain is left of centre on edge of newton's rings.

I have now taken the tab out of the slim book case and have noticed that the back is creaking when you press on it.
[Galaxy Tab 10.1 General] Hironimo:
Hi.

Here is a photo of the newton rings I experienced just before I sent it in for repair.

http://imageshack.us/photo/my-images/580/20110822131622.jpg/

Click on the image to see it in large. When i got it just the center of the screen was affected, very small in comparison to before i sent it in - the just kept getting bigger.

It was in for repair for 4 weeks now since the repair company had problems getting replacement panels, but i'ts now on it's way back to me.

I'll report back when I've got it back on whether the problem is fixed...
[Galaxy Tab 10.1 General] yans:
Anovo Norwich

Mine is still with the Anovo repair centre in Norwich and has been since the 25th August.

Can anyone in the UK confirm if they have had theirs repaired yet? Or indeed exchanged?

Thanks all.

Yans.
[Galaxy Tab 10.1 General] Cpt Streamline:
Seriously that long??? jesus i'd be calling up and demanding a refund. Mine has been away for 10 working days and the estimated repair date keeps changing. If it does it again I will be calling up.
[Galaxy Tab 10.1 General] markdj57:
Please, if those posting, could you please edit your profile and add a location so everyone can understand where repairs are happening.

I'm from UK and by the looks of things I will wait before I send mine back as I want it quick.
[Galaxy Tab 10.1 General] yans:
How are you keeping track of your estimated repair date ? Just calling them up all the time?

Thanks.

Yans.
[Galaxy Tab 10.1 General] Evan2ac:
I cant believe people still think there is water/moisture under the screen. Very funny. lol.
[Galaxy Tab 10.1 General] slack04:
Which post are you referring to? This thread is 3 months old and 50 pages long...

Anyways, now I need to change my vote (16gb grey). Got the rings a few days ago and can't get them to go away by any of the suggested methods. It's about 3" by 1" now, getting bigger though. Can't exchange it at the store (they only do 14 days) so either I live with it or I get Samsung. I'm considering sending it in and picking up the 8.9; then selling this one when it comes back. Suppose that means I'll need a new clearprotector and accessories, but that 8.9 sure is tempting...
[Galaxy Tab 10.1 General] tbcpn:
VZW In-Store Replacement of Units with NR?

Found this interesting thread started 8/31/2011 for the few of us that have the LTE Tab: http://forums.androidcentral.com/samsung-galaxy-tab-10-inch/114902-oil-mark-bubble-screen.html . I guess I'll head back for LTE Tab Replacement #2 and see how it goes. :rolleyes:

Rooted: Droid Incredible / Droid X / Thunderbolt / 3G-4G Xoom / Galaxy Tab 10.1 LTE
[Galaxy Tab 10.1 General] nuprotocol:
That would be nice if Best Buy did the same thing.
[Galaxy Tab 10.1 General] tbcpn:
To the extent that Verizon is indeed making these exchanges in store for NIB units v. over the phone/potentially refurb units, what's as interesting as the quality customer service is the fact that Verizon is acknowledging that this is in fact a real issue.
[Galaxy Tab 10.1 General] reycingef9:
Update: Sent it in to Service center in Texas and got it back. Took about a week. They replaced the screen and looks all sweet again. Lets see how long this lasts. Missed the tab. Glad its back. :)
[Galaxy Tab 10.1 General] Cpt Streamline:
You can check via the Samsung website under Service Repair Progress.

Well i just check and the newest status says "closed: None Defect". I called them up and apparently the Samsung repair people are claiming its a error on my fault and not a defect.

Can anyone in the UK who has this problem please send it back to Samsung to make the realize it is a problem.
[Galaxy Tab 10.1 General] Specter_Phi:
OMG

OMG! They are still pretending that nothings wrong with their tab until now? What they think of us complaining the said screen problem? Instead of recalling all the defective tabs and do refunds, from there, they could save themselves from receiving bull**** from their loyal customers.

C'mon samsung. Im a loyal client here so dont scare us away.
[Galaxy Tab 10.1 General] hedgy2136:
Got mine back today. They received it last Thursday and shipped it back to me on Monday. The front LCD assy was replaced (according to the repair statement) and it looks good as new.
[Galaxy Tab 10.1 General] yans:
I called up yesterday and was told that there is a list of people that will definitely be receiving another Tab in exchange and I should call back to see if mine has been approved or not. He said that if I called Samsung they probably wouldn't know anything about it as they are trying to keep it quiet!

He also said that I shouldn't be too surprised if one landed on my door step by the weekend.... Yeh like I believe that!

I gave them a call today and was told that I would be receiving an exchange but couldn't confirm when as it hadn't been decided yet. So a good result but still a little annoying!

I'm sitting tight and hoping for the best!

Good luck all :-)