yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] Cpt Streamline:
Well i called up the service center and after a bit of moaning they said I will be getting a replacement; but Samsung was dealing with this. Called Samsung and they didn't know anything about it. The Samsung guy took ownership and called the service center. 1 hour later i got a call back saying it was approved and it may take 28 days. I called back an hour later to try and get a code to pick one up in store and they said it was sent "recorded delivery" today.

Will let you know when i get it.
[Galaxy Tab 10.1 General] dmoney94:
Look real close,my came back from and it doesn't look the same...
[Galaxy Tab 10.1 General] slamorte:
My FOURTH device is set to arrive tomorrow!!!

I had agreed to send back my third brand new replacement this last time because "executive customer relations" said this replacement was actually going to be serviced and repaired. The ticket notes however say that I have been issued a brand new device.

While I appreciate Samsung replacing the unit, I am scared I have now been issued yet another tablet with a defective screen.

Boo.
[Galaxy Tab 10.1 General] Tivo7:
I've had a 32g White for a while now, and it's caused me no problems.
[Galaxy Tab 10.1 General] pkoper:
I received a new device a few days ago and all seems fine now, which obviuosly need not mean much.

I am not sure as I cannot check, but I think I may have a different display installed. Will try and explain....

When there is light source shining onto the display and I look at it in an angle there is a structure visible. I cannot say if it is on the display or the back of the glass, but it is definately there and looks like a bit like an orange skin.

I think to remember that the first tab did not have this "rippled"surface.

Maybe someone with an ringed tab could have a close look?

My SN begins with R2FB
[Galaxy Tab 10.1 General] yans:
OK let me know. Do you have a name and contact number? Sometimes these organisations are so big unless you speak to the right person its a waste of time isn't it..

Thanks again.

---------- Post added at 10:31 AM ---------- Previous post was at 09:59 AM ----------

I have just called samsung as advised by the repair centre.

apparently my replacement tab has been sent via recorded delivery yesterday. i have to wait 14 days apparently. i asked if it was coming from abroad but she couldn't be sure.

lets see if they send the right tab, i have no faith at all.

keep us all posted.

yans.
[Galaxy Tab 10.1 General] luapclark:
I rang samsung uk today about mine. I was surprised that he didn't arrange a collection to take it to a service center. He said that he would escalate it to head office and get back to me within a week.

I mentioned the words newtons rings and he seemed to know what that meant which is reassuring. (kind of)

Maybe they have had enough returns now to realise it's more of a problem and it's easier to replace rather than fix? Will report any updates.
[Galaxy Tab 10.1 General] rlarsen462:
So in the USA what is the best path forward for getting this replaced? It's now like 1/3rd of the screen and nothing will fix it (flexing, blowing, harsh language, etc...)

I travel 48 weeks per year so I guess it's inevitable that I will be without the device while on travel...
[Galaxy Tab 10.1 General] lama16:
Samsung UK exchanged my tab. I received it today. so far no issue
[Galaxy Tab 10.1 General] yans:
my replacement also arrived from Samsung uk. I suppose I should be grateful?!
[Galaxy Tab 10.1 General] vemplord:
Shame on Samsung for not recall all 10.1 tab devices .

After the gt-9000 and gt-9100 they blowout the tab. Surely they lost a fan.
[Galaxy Tab 10.1 General] Raistlin1:
I just sent the Tab out via UPS today, I opened the case like 27 days ago but I wasn't sure if I wanted to send it in or not. Rings basically went away but then the past two weeks got very warm again here and the rings came back. So that was the deciding factor.

Lets hope it is an improved screen replacement and not a refurbed I get, other than the rings my Tab was pretty darn good.
[Galaxy Tab 10.1 General] slack04:
let us know what they send you back. I want to know if it's the same unit, a refurb, or a new one. (Also, what country you're in!)
[Galaxy Tab 10.1 General] rlarsen462:
Wow for some reason today this thing has completely gone to hell...literally the entire center of the screen is bad now. Guess I'm on the phone with Samsung tomorrow. What a heap. Really pisses me off now.
[Galaxy Tab 10.1 General] Raistlin1:
I will, and I am in the States so it went to Texas.
[Galaxy Tab 10.1 General] ~Scott~:
I can confirm that Verizon has issued a bulletin to their corporate stores that explains to them that there was a "bad batch"on launch and to replace the tablet (basically no questions asked) upon confirmation of the defective screen.

I took mine in today and asked if they had a specific policy in place regarding the defective screen and showed them mine. They said yes... then asked if I worked for Verizon because of the verbiage I used when asking about their policy.. :D

My old 10.1 32GB EVEN HAD A CRACKED SCREEN and they swapped it without a word about the crack. Even apologized to me the whole time for the inconvenience...:o

So... for those of you with the LTE tab, you're covered. :)
[Galaxy Tab 10.1 General] jnix08:
Well, looks like it was too good to be true

I had my tab serviced by samsung on August 5th, (my posts are in this thread somewhere), recieved it about a week later and the screen looked great. Ive been using it every day for the last month and everything was looking good, until today. I was watching a movie on my train ride home, and during the darkest scene in the movie i notice a familiar pattern right in the middle of the screen. The rings are back.

At this point im not sure what to do. Im starting to think that this device is just detective and that we're all going to fight this for the life of the tab until its out of warranty. Pretty pissed off at the moment and debating whether or not to send it back and wait another 2 weeks only to have the same problem a few weeks later. This really needs to be recalled, its Obviously more han a bad batch at this point.
[Galaxy Tab 10.1 General] sansagara:
Sreen

Im worried this may happen to me!! Since i bought mine outside USA and theres no warranty support here.

WHat can i do to prevent this from happening?
[Galaxy Tab 10.1 General] Ken4G:
You're scaring the crap out of me. I've had mine for a couple weeks now and so far so good. It's turning autumn now so we won't have high temperatures for a while. Guess I'll wait until next summer?

Note: I do see the rings sometimes when I'm cleaning the screen and pressing too hard. They dissipate almost instantly though.
[Galaxy Tab 10.1 General] mr_at_sgs:
It's a known problem, and there's a solution.

I called the service today, explained the error and got the confirmation that this issue occures with some early series. So I should send it to service and the procedure should last 11 till 14 days. So I am confident, with this service, kindly and competently, we will get rid of these rings.

My question is, how to reset that flash counter? I got an count of 1.
[Galaxy Tab 10.1 General] rlarsen462:
Flash counter?

And are you implying they might deny warranty service for a hardware defect because you flashed ROMs? Because I've flashed any number of ROMS plus rooted the tablet. I plan to flash it back to stock before I send it but figured they'd have a way of telling if it's been rooted before. I didn't think it would be an issue with an obvious hardware defect.

I talked to them today and got the shipping label issued, so it should ship out this week. I will be out of the country for 8 weeks so I won't even be able to check it right when it comes back. :/
[Galaxy Tab 10.1 General] mr_at_sgs:
Maybe it does not matter, but I want it absolutly at stock state. But it seems nobody cares here. If you root your device with odin once then your counter will be 1. Anyway I give it to DHL today.
[Galaxy Tab 10.1 General] dmmcd:
I had the dreaded smear for a while, but found this website recently. I have a Verizon 4G LTE (SCH-I905) that was purchase at the end of July. I flew to Arizona in August and the smear went away for a few days, but came back even worse.

I took mine to a Verizon store (I purchased online). I showed the sales guy the problem, he said "hold on." About 5 minutes later he comes back with a brand new one in the box. Then he looked at my receipt, and noticed that it was about 6 weeks past my purchase date, and he said that they extended their normal 14 day return to 30 days, but I was still past that so he couldn't give me the new one. He put in a service order or something and said they would ship a new one to me in 1 to 2 business days. He also said Verizon is aware of the issue, but Samsung is still not saying anything about it. He told me that they (Verizon) were told to put the units in a 50 degree environment and the problem would go away...

So three days later I called Verizon and after finally getting a competent customer service rep on the second try, she said that my order is still pending because they are currently out of stock and I should have a new unit by the end of the week. When I get the new one, I need to send them my old one back.

Long story, sorry, but the bottom line is Verizon is taking care of it in the end.
[Galaxy Tab 10.1 General] rcy1:
so, be suspicious if you go into a store to buy one of these and the air conditioning is set to 50. Or if they try to sell you a portable A/C unit with your new Tab..
[Galaxy Tab 10.1 General] rlarsen462:
All I know is, that with my travel schedule (gone 8 weeks, home 2 weeks) I am going to be royally pissed off if I do without the tablet for 2 months while it's at Samsung and the problem isn't totally and completely fixed, causing me to be without it for another 8 weeks...at that point I'd be better off binning it and buying whatever else new will be out by then. :|
[Galaxy Tab 10.1 General] Raistlin1:
How long before they update the repair status on website after they receive my Tab? It was delivered this morning and nothing has been updated on the website.
[Galaxy Tab 10.1 General] Edimonk:
The first time I sent in my tab it took about 3-4 days to see "part ordered", than I received a UPS notification a few days later that it was being sent back to me.

The second time there was no repair status, just that it was closed after a couple of days and a UPS tracking number attached.
[Galaxy Tab 10.1 General] btmec:
My tab is back at the repair center in Texas. I started getting the newton's rings less than a month after is was last repaired. I tried the refrigerator method and it only worked temporarily. I spoke with the last rep who repaired it and he said they can usually have them sent out the same day they get them. He said he is getting fast at changing out screens. Today is day two and no news yet.
[Galaxy Tab 10.1 General] jefdevries:
The same problem with my tab in Holland

Ik just wanted te report that in Holland the tab's probably have te same screen isse.

I bought the tab 10.1 with te same "Newton Rings" just 3 weeks ago.

I don't like it but I don't want to return it for another device because I think al Tab's 10.1 have this problem, based on the enormous amount op people reporting this fault. Exchange will solve nothing I think.
[Galaxy Tab 10.1 General] VouSDru:
I got this watermark issues as well in Indonesia .. Bought white 16GB 3G on launching 2nd July

Everything was fine until a week later when my wife accidentally put some pressure on the tab when she put it on the chair vertically and lean on it and her bag was pressing the tab .. since then the mark is spreading and as wide as 4 inches

I didnt file complaint directly to the Samsung when it appeared.. but to wait until this issues are being solved or more confirmation. Short story.. I brought the tab to the Samsung center on 8th August to claim the waranty .. The tab still can be brought home after claiming the waranty while waiting for the replacement about 4-6 weeks .. Got the replacement on 14th September .. Samsung CS claimed that this badge is already the new badge which some revisions have been applied. The waranty is also being updated and 1 year waranty is being reset again from this replacement tab.

So far 2 weeks of usage .. nothing happen .. the moisute/watermark never appear due to heat issues or others .. I guess I am lucky to get the new badge replacement .. Some NR are still appearing on the replacement tab eventhough the new tab has been guaranteed as the new badge

Hope this info is useful :)
[Galaxy Tab 10.1 General] Raistlin1:
I think what initially causes this is the bending of the tab and once that happens the rings come and go depending on the heat.

That is exactly how it happened with mine. When I finally get mine back, hopefully with a new screen, the tab will be going bare-back. No more cases or screen protectors for my tab.

Sometimes you end up wasting so much money on cases and screen protectors and it ends up costing so much more you could almost have money for a cheaper tablet.
[Galaxy Tab 10.1 General] slamorte:
I've had my Fourth replacement tab for almost 1 week now. No case, no screen protector, and I've been hand-carrying it everywhere and the rings still come and go. Not permanent yet, but it's only been a week. Boo
[Galaxy Tab 10.1 General] rkstoops:
I got my Tab back from Samsung last week and they replaced my screen. So far it's perfect. Great service from them.
[Galaxy Tab 10.1 General] slamorte:
Samsung didn't service mine - they replaced it new
[Galaxy Tab 10.1 General] Camazza:
Bought mine on Friday and the same day i noticed the problem. The store was aware of the problem. They had another one with the same problem, so they had to order another one just for my replacement. Hopefully it's from a newer batch.

Can anyone confirm whether this problem has been solved in newer (aug/sep) batches? Is there a way to check the manufacturing date of a particular tab?
[Galaxy Tab 10.1 General] VouSDru:
The Samsung CS told me that on the back plate .. look at the the code printed on the upper middle .. there is a bunch of number with B letter

B7 means July Production

B8 means August Production

and etc

My replacement tab is B7 which is July production ..
[Galaxy Tab 10.1 General] Raistlin1:
They still have not updated the status of my repair, they have had the Tab since Tuesday. What number do I call to check on status, is there a special one for the repair area?

Update: Status shows closed online so I called customer service and they told me it has been repaired by replacing the LCD screen, they did not replace my tablet. I should be getting tracking info shortly they said.
[Galaxy Tab 10.1 General] dmmcd:
I just called Verizon, who is supposed to be sending me a new unit. They are out of stock, and have been for over a week, and don't know when they are getting more units it to send me. I hope the new one is a brand new batch that doesn't have any problems.
[Galaxy Tab 10.1 General] indygreg:
anyone know if this happens on the new 8.9?

I have until next Thursday to return my 10.1 at Best Buy. I am deciding how much this issue bothers me. It bothers me some, that is for sure.
[Galaxy Tab 10.1 General] slamorte:
Where are the markings? I don't see anything on the back of my tab except the serial and model at the bottom.
[Galaxy Tab 10.1 General] Camazza:
I think he refers to the serial number...mine starts with r2bb7, the b7 part means july production. I hope the replacement one is b8 or even b9, because theres a much better chance the problem is not there on newer devices!
[Galaxy Tab 10.1 General] MMcCraryNJ:
From the size of the thread it seems as if this issue is affecting a lot of people.

I bought my tablet towards the middle/end of July from Staples when they were doing that 100 dollars off promotion. My serial number is a B6, which according to the info posted, is one of the earliest manufactured units. I have had no issues. I've left my tablet in the car during the summer, and I live near Atlanta....no problems. I can tap on the touchscreen as hard as possible, no rings.

Maybe I'm just one of the lucky ones.
[Galaxy Tab 10.1 General] Camazza:
Yeah, it's a very common problem, I hope to be as lucky as you when I get my replacement. I guess the devices in stores right now are mostly from the July batch, the ones that manifest this horrible problem.
[Galaxy Tab 10.1 General] Ken4G:
I, too, have the B6 version. According to the thread, this means it was made in June? Anyways, I have seen these rings only when wiping my screen. Pressing too hard perhaps? The rings go away quickly. It's getting pretty chilly here in NY so, maybe it hasn't been hot enough yet?
[Galaxy Tab 10.1 General] ronalgps:
today is already 1 month to i send my tab for fix the screen problem but stil nothing new

still in the reparations center WTF :confused::mad:

Order - Data complete	5-9-2011 14:28:56

Order - Confirmed	5-9-2011 14:29:02

Logistics - Product sent (Customer -> Dynafix Care)	5-9-2011 14:29:02

Logistics - Product received by Dynafix Care	5-9-2011 14:29:19

Logistics - Product sent to internal repair facility	5-9-2011 14:29:20

Logistics - Product arrived at repair center	6-9-2011 6:57:29

Repair at repair center - Started	6-9-2011 15:41:40

Internal repair - Waits for parts
[Galaxy Tab 10.1 General] rlarsen462:
Shipped mine to Samsung yesterday, I guess that means if I'm lucky I'll see it back by Christmas.
[Galaxy Tab 10.1 General] hedgy2136:
I guess it depends on where you are or the backlog of repairs/parts availability.

Mine was received for repair on a Thursday and shipped back to me the next day. They replaced the LCD assembly, and I haven't had any problems since.
[Galaxy Tab 10.1 General] apolloms:
they received my tab on a monday and had it back to me via ups 2nd day air on wednesday....they replaced the screen on mine as well....this was 2 weeks ago.
[Galaxy Tab 10.1 General] indygreg:
I had a grey 10.1 with the issue, B6 Serial number. I was well within in the 14 days at best buy, so I sent into exchange it today. I was prepared for the worst - I had made bit.ly links to this thread and to many of the pics. Better safe than sorry. As soon as they saw it they said I could get another one or my money back. I went back to the area and told the guy I would like a 32 gig, any color, so long as it had a later B#. They had one white 32 gig with a B9. Yeah. He said every other one was a B6. They exchanged it no issue.

I will report back no matter what - if the issue comes back or not.

Two interesting things of note:

1. The internal packaging is different. Not greatly so, but the molded plastic tray, on the power adapter side, is different in shape and how it holds the AC adapter.

2. The white back is FAR less slick than the grey, which is a big bonus to me.
[Galaxy Tab 10.1 General] slamorte:
My Verizon tab doesn't have any "b"s on it anywhere. Is there another way to determine Verizon models build dates?
[Galaxy Tab 10.1 General] VouSDru:
HahhaaA.. pardon me :p .. yah .. it is the Serial Number S/N

Mine is R2DB7 .. hence according to the Samsung CS .. B7 means July Production
[Galaxy Tab 10.1 General] pkoper:
My replacement is a B8 and all seems well.

The lcd seems different than my first one. If you look at the screen at a flat angle with a light source from above you can see a slight structure, kind of like the skin of an orange. I think the first tab was smooth. I think this structure makes it more difficult for the two surfaces to adhere to one another, which causes the rings.

I even tried to force the rings back, but it is all good so far.
[Galaxy Tab 10.1 General] btmec:
I got my GT back from service in Texas today and they replaced it with a new GT. I don't understand why it took 4 days to ship though. The screen looks better but it is still a B6 model.
[Galaxy Tab 10.1 General] Raistlin1:
Just got my Tab back today, they replaced the LCD screen unlike the others who have had their entire Tab replaced.

Right away I notice the Tab is much stiffer, it does not have the flex it used to have. It also feels a bit heavier to me but I cannot be sure. New screen looks great but it has only been less than an hour so far.

I think the software version is different, when I started it up it did not ask me for my samsung account like it used to after a reset. I went into accounts and sync and there are more options I believe. For example, I don't recall ever seeing a Sync account "Server" there before. I could be wrong.
[Galaxy Tab 10.1 General] pootown:
Best Buy gave me an in store exchange this evening.

Went thru the whole rigamarole with geek squad then on line at customer service and when he was filling out whatever it is on the computer he told me the system was requiring these tablets to be "sent out for service, regardless of the type of problem".

So I went to the geek squad manager and he said that Samsung had changed their return procedure and he had heard of the problem. So I said "why wouldnt they just exchange it if they've acknowledged the problem" then he said "I don't know. Let me see something". Walked away for a minute came back and said they'd do it.

Back to customer service with the same guy. Geek squad told him it was approved and then another cust service guy had to do some kind of override on the computer.

Here with my replacement. No newton rings so far.

Just an FYI. Probs I got lucky.
[Galaxy Tab 10.1 General] VouSDru:
Can you share what serial number you have? like B something?

Perhaps from there we can find a deduction :D
[Galaxy Tab 10.1 General] havrosh:
We should make statistics of bad revisions (manufacture month, Bx). According to posts B6 models are the worst.

How about to change/extend the poll?
[Galaxy Tab 10.1 General] pootown:
sorry. dont have the serial from the old one. Build # was HMJ37.UEKME P751OUEKME

not sure if that's worth anything to you. I think I just lucked out with a ncie supervisor who agreed samsung was being ****ty about the whole thing.
[Galaxy Tab 10.1 General] VouSDru:
Not that number .. But serial number below the barcode on the sticker .. locates at the back of your tab .. position upper middle .. Mine is R2DB7
[Galaxy Tab 10.1 General] havrosh:
Go to Settings -> About tablet -> Status -> Serial number
[Galaxy Tab 10.1 General] el3ctrik:
Mine has been doing this sporadically for the last week or so, tying in with the "Indian summer" we've been having here in the UK. Not too bothered about it, not going to be seeing those temperatures again for a good while.

But for reference in this thread, B7 here, bought on UK release day.

Sent from my GT-P7510
[Galaxy Tab 10.1 General] Camazza:
I have a B6 model, which by the way is a replacement for my old B7 model which started having problems right out if the box, and ended up having the entire center of the screen ruined by this massive blotch. This earlier B6 model is not showing any defects for now, not even when it's hot and I purposely press hard on the screen... well, the ring shows up as in any tab, but goes away right after i lift the finger. It seems to have a much bigger gap between the surfaces that touch.
[Galaxy Tab 10.1 General] mroletta:
Well, I returned my second unit to Best Buy yesterday (hooray for silver reward zone status).

They didn't have a single tablet that wasn't manufactured in June (B6), so I opted not to get another.

My first one had a relatively small-ish blob, but my second one had one that was 4"x2".

Has anyone ordered one from Amazon recently? If so, what batch did you get?
[Galaxy Tab 10.1 General] Raistlin1:
I wonder if they replaced my LCD with a gorilla glass version? I know that there was some speculation on wether or not gorilla glass was originally used or not. I never saw anything that clearly stated that it was.

My tablet does not flex at all any more, so they used some type of LCD that is much stronger.
[Galaxy Tab 10.1 General] Camazza:
Yes, it is gorilla glass, it is mentioned on corning's website.

http://www.corninggorillaglass.com/products-with-gorilla/samsung
[Galaxy Tab 10.1 General] indygreg:
My white B9 is still perfect. I have had it since the 2nd. Only 5 days, but my B6 had the issue after about 4 days.