yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] jrwingate6:
By the way, the touch screen becomes responsive again after failing to unlock it upon waking your device. It seems like it's only unresponsive when you wake your device. Anyone else find this to be the case?

Update: After a battery pull, it worked normal for like 1 minute then it went back to doing what it does. I find it odd that it becomes responsive after exactly 3 touches/tries and will remain responsive until turning the display off.
[HTC Sensation] jrwingate6:
Does that fix the issue? I really want to try everything else but a factory reset since I don't want to lose my Home Run Battle 3D information/ranking.

Did a factory reset work for you?
[HTC Sensation] bobsbbq:
I have not had the problem myself. But I have not used any other launchers. Since yours worked before and now it will not even after uninstall I would think I would try a factory reset before you throw in the towel for a new device.
[HTC Sensation] _kansei_:
I factory reset both of my sensations that had this touchscreen issue, and it did nothing other than cause massive headache. Oh yay my app purchases/downloads are synced to the cloud --oh wait, I sign in after a factory reset and it installs like 6 apps and totally forgets about the rest. I feel like I'm back in the dark ages needing to make a list of apps I have installed, since I've been using cloud backup for over two years with Palm :o
[HTC Sensation] jrwingate6:
Here's why I have a issue with doing a factory rest. If it happened once, it's going to happen again. I do not want to be outside of my 14/30 day return period. I want to make sure I am going to have a fully working device until I decide to move on.

By the way. If some of you can't take this lock screen issue anymore then just download a app called No Lock from the market. That's what I'm doing now because this problem is pissing me off beyond belief.
[HTC Sensation] _kansei_:
Just wait until it starts affecting the phone more frequently, and it starts interpreting swipes as taps. Fun when you try to scroll in the launcher and it launches apps.
[HTC Sensation] pdxrealtor:
Only when charging for me also. Sharp, phone serial is ht15st

Has anyone noticed a correlation between heat and touchscreen problems?
[HTC Sensation] kochavy:
Yes when the gps in disable there is no problem with the screen
[HTC Sensation] aliensmille76:
My mistake,he have one and I have two contacts

On the phone contacts are the same!!!
[HTC Sensation] davedes:
Here is a pic of my back cover. I had the lock screen issue. Phone only has 1 grounding pin though. Fixed by bending grounding pin forward.
[HTC Sensation] aliensmille76:
I have the same and also the bug
[HTC Sensation] kylepotters:
I cannot see any difference between both pictures???
[HTC Sensation] aliensmille76:
One have one grounding point and one have 3
[HTC Sensation] murderdollpf:
I am really willing to buy a sensation, but do you think that htc solved this and the dust issue? a lately produced one should be bugfree or am I wrong?
[HTC Sensation] zmfl:
What you have there is not 3 grounding points... That's one grounding point and two (I guess) useless squares :)

You can see that I have the exact same cover in the thread with the fix.

Your friend's cover on the other hand is unusual... But since the two additional squares on our cover look quite pointless, my guess is HTC got rid of them for the new version.

Hardly. The screen issue happened on the phone a friend of mine bought 10 days ago. Luckily it's fixable :)
[HTC Sensation] RussianBear:
So, I've been in love with this phone (previously had hd2-inspire-notphone-sensation). Last night I was trying to unlock the phone and the lock ring was behaving differently (it wouldn't slide all the way up the screen), then I've noticed the back button wouldn't register right away. I thought I must've been imagining these things, since the ring would work after several tries just like before. I've had the sensation since the 17th, so it was on its 8th day lol

So I started googling and found this thread. Bent the pin with my nail a little and put a piece of foil in. It's been behaving so-so. I'm going to discharge the batt and charge it all the way here in a little bit.

I was thinking, since most of us got the phones brand-new, we do need to cycle the battery couple of times (hence the lags coming a week after). It just happened that it was the first time I haven't discharged the batt all the way and plugged it in the usb port on my pc. I've noticed it's been sitting at 99% for some time before the green led came on. Not sure if that makes any difference. I'll report back once the thing is fully charged again.

Thank you for all the ideas, guys!

P.S. I've also noticed the batt level would be dropping really quick last night. It was 100% around 5 p.m., then 50-60 right around the time i was messing with it and dropping steadily. It was 2x% this morning. Been playing a long video on youtube for over 40 minutes (with wi-fi on) and it only dropped to 20%.
[HTC Sensation] davedes:
Mine did the exact same thing dude. Do a full discharge, bend grounding pin forward and give a full charge and it will be ok.
[HTC Sensation] drms12:
It's amazing. The exactly same thing happened to me today. Still try to fix the problem.
[HTC Sensation] undercover:
Guys, you have to be patient with any of these fixes, it doesn't work straight away and is closely related to charging process. So, just give it a few days, and try not to touch the phone while on charge. Good luck.
[HTC Sensation] usual_suspect:
Hmmm, think I'll avoid charging mine via usb and stick to the mains charger.
[HTC Sensation] craigspc:
Hello,

I made an interesting (if you can call it that) observation today...

A while back I posted a message about Amazon.de and how they'd stopped selling Sensations direct. The Amazon website indicated that this was a temporary removal due to an error in the item description, but when that message disappeared and the phones didn't come back, I called to ask when the phones would be back in stock again. All they were able to tell me is that they were dealing with the manufacturer and hoped to have things sorted soon.

Well, the phones came back into stock a couple of days ago, so my friend and I both placed orders for new phones. Interestingly though, both of these brand new phones (arrived today) have had the security seal on the box broken (cut - the box is scarred) and they've both had new security seals placed over the top of the original ones.

I wonder if Amazon returned their stock to HTC for a quick once-over? There must be some reason why these new phones have been opened and re-sealed.

Just chance?
[HTC Sensation] murderdollpf:
sounds interesting!

got mine last saturday from amazon.de and the box also looked used.just looked for the securtiy seal and yes mine is also placed over top of another one.

should this worry us. mine is working since saturday perfectly...

and yes you´re right it wasn´t available quiet a few time, only chance was to buy it on the amazon marketplace...
[HTC Sensation] craigspc:
I wouldn't worry about it at all. If there was a problem that caused Amazon to send back their stock, I'd rather receive a fixed one than one that needs fixing :-)

As you said, Amazon Marketplace was the only place that you could order them (on their site) for a while now. However, you may have also noticed that at one paint, Amazon Marketplace had 40 Sensations for sale via Amazon Warehouse (returned items). Looking at all the other smartphones on Amazon, you'd typically expect to find just a few on a good day - But 40? Something was definitely wrong somewhere.

If these phone's have made a round trip via HTC Service though, I just hope they fixed the touchscreen issue!

Craig.
[HTC Sensation] murderdollpf:
hopefully also the dust under the screen issue! the sensation is really sensational and way better than the crappy galaxy s2 which I used for 2 weeks.
[HTC Sensation] craigspc:
Pic of the one of the boxes before opening:
[HTC Sensation] murderdollpf:
yes for me it looks the same!
[HTC Sensation] RussianBear:
I'd definitely email Amazon about the boxes and send them the pictures. You guys paid for a brand-new phone, right?

I've charged the phone up yesterday (via htc charger) and put the foil in again. So far so good. It sucks having to put foil in an expensive phone...i'm glad it's not on the screen somewhere though lol
[HTC Sensation] craigspc:
Yes, I will do that tonight, but I've also sent HTC a mail to see what they have to say about it. I presume that HTC would be the only people in posession of these stickers and would be responsible for putting it on there.

It would be interesting to know if any other German members have received opened and re-sealed boxes from this latest batch of phones from Amazon.de .

Craig.

---------- Post added at 04:22 PM ---------- Previous post was at 03:49 PM ----------

Response from HTC:

"I have looked at the picture and can confirm this is not normal and should not happen but could happen when packaging the unit so it is hard to say.

Keep the picture as proof for your retailer just encase this unit has any issues at all.

Thank you for letting us know."
[HTC Sensation] undercover:
Now picture one poor amazon employee opening boxes, pulling pin out a bit and resealing, thousands and thousands of units. LMFAO.
[HTC Sensation] RussianBear:
lol only for that pin to go back to its previous position in a short-while.

repeat
[HTC Sensation] craigspc:
:D:D:D:D:D I nearly fell of my chair when I read that :-)
[HTC Sensation] drms12:
I read here few times about the sim theory. So I just took off the sim from my phone and turn it on. Guess what? The phone screen is work like new. Better than always.

I have my sim for 6-7 years. I guess that the time to replace it is now...
[HTC Sensation] RussianBear:
that could be anything, man...by taking the sim off, you shut the phone down, and whatever could be causing the bug, just resat itself for some time. i highly doubt it has anything to do with a sim card.
[HTC Sensation] undercover:
Agree

I've read EVERY post here, and i do remember people mentionig taking out sim/sd card fixed the issue. i think that static simply discharged while phone was without battery.
[HTC Sensation] craigspc:
After reading all the posts in this thread, It would appear that the people who actually stuck with the bent pin/tin foil fix for a while are generally happy with the results.

However, from what people have said, I'm still not clear about whether the fix will continue to work if you want to use a gel/solicon case on the phone. Any further feedback on this?
[HTC Sensation] RussianBear:
so far so good here. the phone still has 29% left, going on 2nd day without any glitches. use the htc charger and the foil method. i've had the gel case on it for the first 5 days, then put the rubberized plastic one on. like the feel better.
[HTC Sensation] ratatouille:
I am on the verge of getting a Sensation from Bell. Is there a way to be sure I won't get such screen problem. Is this "version" related ( meaning do newer builds still have the problem?)
[HTC Sensation] undercover:
So far we found nothing in common,sorry. Try your luck.
[HTC Sensation] ratatouille:
What do you mean? Nothing proves it to be fixed?
[HTC Sensation] undercover:
I mean we could find nothing in common with the phones which have problem. So there is no way to find out beforehand wherever phone will have that particular problem. Anyway,there are fixes and workarounds available so you shouldn't worry. :)
[HTC Sensation] stuart0001:
I've been trying without the foil for 2 weeks now and the screen has been ok. The longest I'd gone previously was 5 days :confused: Not that I'm complaining :D
[HTC Sensation] RussianBear:
i'll be taking the foil out and doing more tests soon. so far so good. *knock*knock*knock*
[HTC Sensation] davedes:
Just bend the grounding pin forward. Phone all good for a week now. Screen responding 100%
[HTC Sensation] ianmere:
Just wondering if other people have been using the multitouch apps on the market to confirm the problem, I installed MultiTouchSense, it works fine for a while but I'm able to get it to display ghost touch points after some time, please see attached image. Can anyone else confirm they can get ghost touch points as well?
[HTC Sensation] RussianBear:
started messing up again. specifically, the back button, it became unresponsive at times. all i did was charge the phone via htc charger, but not till 100% (and it wasn't fully depleted either). i also connected it to my pc as a disk drive for a few minutes. weird. going to discharge and charge it up again.
[HTC Sensation] RussianBear:
update: after letting the phone charge up all the way, it's behaving a lot better. if i hold it in my hand, the back button works all the time. however, if i put it on a table and try to unlock the ring, then go to messages and press the back button it will, most likely, not respond right away. as soon as i put it in my hand, it works fine...
[HTC Sensation] Ryanrenesis:
Does this happen even after rooting and installing a new custom ROM like Revolution or InsertCoin? (Must have Android 2.3.4 and later)

Because if it doesn't happen anymore, then it was a software problem all along.
[HTC Sensation] RussianBear:
s-off'ed and flashed leedroid, then the beats revolution (?) and still had the same issues. running on the beats rom right now, but might go back to the stock backup. it doesn't behave like a hardware problem, so i hope htc can issue a fix of some sort.
[HTC Sensation] craigspc:
Well, you can forget about my theory. Can't unlock the phone this morning, so giving the good old tin foil trick a go. :-(
[HTC Sensation] RussianBear:
did you notice any kind of pattern on when it started happening again?
[HTC Sensation] andyjb103:
Mine just started doing this today. Very difficult to unlock. Already sent one back with a dodgy headphone jack...
[HTC Sensation] craigspc:
Yes. I charged it via my PC's USB port. It was the first time that I had it connected to anything other than the original charger.
[HTC Sensation] usual_suspect:
Thats something Ive never done .. charge via PC's USB port, and Ive never had any unresponsive screen issue's at all. Think I will stick to the mains charger only ;)
[HTC Sensation] T-Macgnolia:
My Sensation is starting to act up again now. But I figured it would though because do to this device's some what bad battery life I have to use it while it charges quit a lot. Also I have to charge while I qm in my car a good bit too. I will more than likely be looking into getting either a spare battery or the extended battery. I mean the lock screen issue is just enough to make anyone want to prevent it. Not to mention the other issues the static buildup.
[HTC Sensation] undercover:
That was expected. I've learnt subconsciously to use it in a way that prevents it,LOL.

Now, my advise.

1. Get Anker or Chi..whatever battery

2. Mod car charger so phone thinks its AC (google it, but if you struggle to.find it I'll explain in detail)

3. As soon as you get the feeling that phone is about to start playing up, fully discharge and charge overnight, it will fix it.

Up to date I have no foil and phone runs ok.

Good luck.
[HTC Sensation] undercover:
For a very long time I've been saying it has something to do with the way phone charges when connected to.AC or USB. The key here is voltage. The only way around is to mod all the chargers and to try to stay away from USB unless there is no choice. Actually, might add it in the OP as preventional advice.
[HTC Sensation] RussianBear:
definitely getting somewhere. it'll be hard not to use the usb connection at all though. it's easier than taking the sd card out to put a new rom on it or take the pics off, etc. :(
[HTC Sensation] craigspc:
Definitely worth adding. My friend (literally just this minute) sent me an SMS to say that the probem started on his brand new sensation too. Although he'd recently added a 1900mAh Anker battery, the phone started acting up half way through a 9 hour car journey while using the phone as a navigator. He doesn't mention charging, but I bet he had it connected to the 12v socket in the car the whole time.

Edit: Can confirm that he had it connected to the car the whole time.
[HTC Sensation] undercover:
You don't need to touch it to transfer pics, so shouldn't be much of a problem. To stop problem developing after using USB just discharge as much as you can and charge overnight.
[HTC Sensation] craigspc:
I appreciate that you're having to evaluate this from a troubleshooting point of view, but should it really be necessary to mod chargers and avoid USB connections?

While there are undoubtedly tollerences within the USB 'standard', practically every other phone and device on the planet handles that just fine. Isn't it reasonable to expect that you can connect to a PC without fear of messing up your phone?
[HTC Sensation] undercover:
You are absolutely right, and that has been discussed many times already. Reality is that HTC do not admit that there is a problem and WE have to find workaround.

I hope you signed petition and emailed HTC to the address given in OP?.
[HTC Sensation] usual_suspect:
Yep, that looks like good advice.

Here's my own modification of it for even more chance of trouble free use...

1. Get Anker or Chi..whatever battery.

2. Avoid using car charger or charging via PC with USB if possible, and only charge on the mains.

3. As soon as you get the feeling that phone is about to start playing up, fully discharge and charge overnight, it will fix it.

Cheers
[HTC Sensation] craigspc:
Petition Signed and HTC contacted. Hadn't signed the petition for my last phone though, as I returned it without noting the serial#.
[HTC Sensation] craigspc:
HTC also replied to my latest feedback. Very friendly, but doesn't help at all:

"I am sorry to hear that you have the same issue occurring again. This is very odd as we have no other cases of the touch screen becoming un responsive after a couple of days of use or after charging. "

Oh well, let's keep filling in the forms...
[HTC Sensation] davedes:
What a bunch of fu(#ing monkeys! They take our money with a smile and act dumb when their product has problems. My next phone will definitely be a Samsung!
[HTC Sensation] Ryanrenesis:
So there are no cases of normal HTC Sensations not getting this problem? All HTC Sensations have this screen problem???
[HTC Sensation] exb0:
It was a rom problem for me. After flashing a custom rom all went away :D

Sent g.
[HTC Sensation] usual_suspect:
I dont have the problem on mine neither does my missus on hers. We have never charged either of the phones on anything other than the mains charger though.

Cheers
[HTC Sensation] k.aalai:
I had a recurrence recently.

After getting the problem right on the 7 day mark, living with it for a week or so, it had behaved perfectly for some months.

Then while on holiday it came back for a few days.

I used an Apple USB charger, and a car charger which shows as AC.

All ok now.

However what got me thinking is, could this be heat related? Since my phone ran really hot at first (exacty where the ring is), and holiday weather was hot too!
[HTC Sensation] undercover:
Yes, capacitive touch screens misbehave when hot. So in your case it was most likely that rather than static.
[HTC Sensation] jjdoctor:
My Sensation display is absolutely fine.. No Such touch screen issues...
[HTC Sensation] RussianBear:
interesting link:

http://forums.androidcentral.com/htc-evo-4g/16260-touchscreen-not-working-generic-usb-charger.html

i did use my nokia usb charger at the time when the screen started acting up. haven't had any issues for the past couple of days. i've also used nolock from the market to disable the lock ring.
[HTC Sensation] Macklessdaddy:
my phone was running like a champ but after I plugged it into my laptop a few times getting s off it has started to act up
[HTC Sensation] usual_suspect:
Try selecting USB debugging on your Sensation, Applications>development>USB debugging
[HTC Sensation] carpbud:
Hi all.

I have had mine since Aug 2, and only today had the screen issues happen!!! That may mean all who have posted that had there a few days or weeks, it could happen still to you....

Mostly happens when laid down flat, cant unlock and bottom screen unreponsive, more thean the top. But the past week I have woken in the morning to a notification saying No Roaming, on top of the poor signal over the past month, but more annoyingly, my wi-fi just, "turns off"!

I have it on in the morning and turn off while at work, use my GPS while walking home and turn on the Wi-fi when near home. I then turn of GPS when home to find Wi-fi off again! This happens also when I go out and forget to turn it off. I get home and play with my phone. Ill notice its slow only to notice Im using data. Go and check, and, Wi-fi has been switched off.

EDT - just read about car charging. Im in the middle of learning to drive, and only in the past 1-2 weeks, used my HTC car charger...
[HTC Sensation] carpbud:
Spooky.

I had an update when i got hiome yesterday, and my screen and all the above is fine now.

not sure if this is contacted to it, but seems strange...
[HTC Sensation] boadazofa:
I sold my iphone 4 because i was sick of there limitation with them. for example internet that isn't flash enabled, bluetooth that doesnt connect to anything else but apple stuff and they were just plain boring!

well i would do anything to get my iphone back after getting this phone!

i have already taken one back and had it replaced after 7 days! reason for that was because of the touch screen that wouldnt unlock until about the fifth or six go! the wifi drops in and out with the gel case on and even with it off if your holding it in your hands it cuts out unless you are stitting on top of the modem!

Yes i have charged it with the pc but i should be able too!

cant wait till the contract runs out so i can get another iphone again!

p.s i will let you know when the second unit does the same thing!:mad:
[HTC Sensation] undercover:
Once you know your way around it issue doesn't bother you much, trust me. This and weakish reception (it seems that the newer the smartphone the weaker the signal, not just HTC) are the only issues I have with my unit. Actually, not even that, as touch screen works perfectly now and signal, well I just got used to it.
[HTC Sensation] Gillion:
Aside from the small blurb in news and online... has HTC done anything further to admit, alleviate or remedy the problem ?
[HTC Sensation] undercover:
Not officially and not that anyone ever heard of unfortunately. But it does look like less and less people are reporting the problem.
[HTC Sensation] davedes:
Bump
[HTC Sensation] RussianBear:
lol bump for what? :)

my screen has been working flawlessly without using the nokia usb charger.
[HTC Sensation] undercover:
Lol. But I do believe it should be stickie.
[HTC Sensation] craigspc:
Hello all,

Noticed that the Sensation XE has been available for a week or so now. Perhaps it's too soon to ask, but I'd be interested to hear about any instances of the problem cropping up on that model. Hopefully not.

Craig.
[HTC Sensation] PeterGuru:
Not an HTC problem ...

Have a look at my post on another forum:

http://xdaforums.com/showthread.php?p=18604229#post18604229

This is NOT an HTC problem. It's a grounding problem with certain chargers, probably those that are not properly grounded.

Peter
[HTC Sensation] zmfl:
That's not the same problem...
[HTC Sensation] RussianBear:
my screen unresponsiveness was due to a nokia usb cable i've been using to charge the phone.
[HTC Sensation] mahdibassam:
Hi,

i am having this issue with my phone. any way to fix it?
[HTC Sensation] undercover:
No mate, might as well put your phone somewhere far, far away, preferably same place where you keep your common sense.
[HTC Sensation] T-Macgnolia:
I have a question, why in the world has this thread by tinky1 or the thread by zmfl have not been made a sticky yet???????

I mean zmfl's thread was featured in the XDA Portal. So obviously the information contained in both threads is very worth noting. (Message to Mods)
[HTC Sensation] zmfl:
Seems they don't think it's that important :)