yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] peaman427:
my second unit was working fine, so i decided to have a screen protector installed. i got home and my screen started acting crazy again. i did a factory restore and no luck. finally after hours of trying "fixes" and "solutions" i pulled the protector off and, holy crap, the phone acted as if it was fresh out the box. i guess it might have something to do with the screen protector film being too thick. those that have a screen protector on should definitely try pulling it off and see if it helps. worst case scenario, just purchase a new protector.
[HTC Sensation] Bildi13:
Thanks for the video

I have exactly the same issue

I have send message to facebook fan page at my country. Will keep you updated.

Next thing I will try is with grounded socket
[HTC Sensation] champkongen:
Just got answers from HTC Denmark. He, like two other startede inde the thread, said that the update to fix this issue is called 1.35.405.1....

Recent update was 1.35.401.1.

Som lets hope its on its way

Blog: blackbearblanc.tumblr.com
[HTC Sensation] poisike:
The 401/405 part of the version number shows operator/region, not update version. Even if this 1.35.405.1 update is ever released it won't work on our European unbranded devices and it would be the same update as our 1.35.401.1 or the 1.35.161.2 in UK. At least this is how i understand it, please feel free to correct me if I'm wrong.

What was his name, the person who replied to your message?
[HTC Sensation] zmfl:
I just noticed that EVERYTHING touchscreen related went away... Even the unlocking issue. WOW. I didn't think the two issues were related...

I believe that you are unfortunately right :(
[HTC Sensation] champkongen:
His name is Nicholas.

If it's region. Why would get 401 ota last week and a danish htc tell 405 will come?

He wrote that it didnt get out to all at the same time due to many device bla bla.

Blog: blackbearblanc.tumblr.com
[HTC Sensation] poisike:
I don't know why they are telling you this. HTC Baltic support told me the same thing last week. There may be a 1.35.405.1 update, but i still very much doubt that it is for unbranded European Sensation. And that's why i refused to send my phone to service, i don't want get my unbranded Sensation branded by HTC. I'm starting to get a feeling that at least HTC service in my region doesn't know anything about the Sensation. Does HTC have a European service center that i could call or email? I would like to ask about that 1.35.405.1 update...
[HTC Sensation] fritrip:
I have an unbranded European Sensation (Germany) and my update is 1.35.401.1 and not 1.35.405.1
[HTC Sensation] champkongen:
Search htc Europe.

Iver asked im about the numbers. Waiting 4 reply.

Just wondering why he would tell me a normal for the region i live in, when ive gotten a OTA w another no last week, if it's the same.

Must be two different. I hope

Blog: blackbearblanc.tumblr.com
[HTC Sensation] kyakubov:
I don't know is this has been mentioned or not, but i just started having these issues today. When try to unlock the phone while it' on the table the touch does not respond well, when I pick up the phone and hold it in my hands and unlock it touch does respond. So the issue could be related to few things: Static or accelerometer?

hopefully we will find out soon.
[HTC Sensation] maschenazi:
Got another reply from HTC today:

I am going to try it this weekend (if I manage to find 2-3 hours to get everything installed back after). If anyone has some spare time earlier and willing to try it first, please do and let us know.
[HTC Sensation] maschenazi:
I have noticed this few times, but when I tried it just now, on the table, my finger touching just the screen... it worked ok :confused:
[HTC Sensation] samnada:
I don't have a ground tester to verify so I can't say for absolute certain, but it is a 3-hole plug, so I believe it is grounded. However, as you know the charger is only 2 prong, so it's not using the true ground. I did try turning the plug over to switch polarity but that made no difference. Plus, even on the "bad" outlet everything worked fine if I removed the case.

I agree at least some of the reports do seem like a ground issue, but it's not obvious how. But then ground problems can be spooky sometimes.
[HTC Sensation] animaleyes76:
Didn't do a thing.
[HTC Sensation] poisike:
I just sent a message to UK support and asked about this 1.35.405.1 update...
[HTC Sensation] maschenazi:
Are you on the latest OTA ?
[HTC Sensation] animaleyes76:
yup..... :( in fact i think i had less problems before the latest ota

in fact i might even flash back to the older version ...
[HTC Sensation] sert89:
I get touchscreeb issue seldom but i know it is annoying. Not that it keeps me from loving sensation but i would rather like it without issues.

So far when a game (especially stupid zombies) freezes and i had to kill it using task managet 80 percent of the middle part of the screen is unresponsive. I mean i can pull the notification bar down and i can click on app launcher ir phone app but i cannot swipe through main screens or click on anything that is on the middle part of the screen.

After a couple of minutes it is back to normal without a reboot.
[HTC Sensation] samnada:
Is the phone getting very hot during those games sessions that freeze? If so, could be causing the game hang and screen issues until it cools down a bit. Just a theory.
[HTC Sensation] weiln12:
Same as my Thunderbolt

Hey All,

I have the Sensation now after the Thunderbolt...and I have the same situation on both...where certain letters just stop working. I'll be typing a message...and the letter "o" (an example, it happens with other letters) just stops working...all those around it work but not "o". It just does nothing. However, with my Sensation, I can push hard and feel it "click" a bit and then it works. All the issues I've had seem to only affect the right side of the phone...not the left. I've noticed though that when I take the back off...there appears to be a grounding plate with a nub on the phone to contact it. I think this is the "click" I feel is that the case settling different and contacting the grounding pin? I'm getting the feeling those two points are becoming separated and resulting in grounding issues with the phone?

On my Thunderbolt I've had this issue on multiple ROM's which leads me to believe it's a hardware issue.

My other situation appears to be a software issue. Quick flicks and movement aren't always recognized. I use Google Reader in the browser...and half the time my phone would not scroll but select the entry my finger lifted on. I did the temp root and disabled a bunch of apps and I haven't had the problem...but strangely if I leave the phone rooted it does. This leads me to believe it's a software issue.

So...maybe there are two issues affecting the Sensation? One hardware with not grounding and another with software?

Anyone else experiencing these symptoms?
[HTC Sensation] Pisisuli:
After OTA update i also started to notice that something is wrong. While typing SMS lots of letters were missing and unlocking also was very buggy. But then i also disabled this "fast boot" and restarted phone! And now it's like it was before... Very strange but for now it helped me too...
[HTC Sensation] sert89:
Yes bottom part gets very hot but it gets hot during web surfing and listening to music also hut i dont have any touchscreen issues at that time. So far only after a game crash i have the issue.
[HTC Sensation] animaleyes76:
well i would have downgraded to 1.28.401.1 but you cant even do that using an official ruu.. NOT impressed.
[HTC Sensation] mikea3000:
I pretty much have the exact same symptoms and your hardware theory makes sense to some degree, but where I kind of disagree to the comparison with the thunderbolt is that the thunderbolt has a traditional back cover. The sensation comes out of its cover in a much different way. So while this may make sense as an explanation for the sensation issue, I dont think it makes sense for the thundebolt.

I still think its software because the unresponsive letter changes to most any letter on the right side of the phone. If it was HW, i think the letter would not fluctuate as much.
[HTC Sensation] undercover:
I'm still here, still reading every post, but it doesn't look like we are any closer to finding out what causes this issue, which is a shame. Keep info coming, thanks for all your input guys.
[HTC Sensation] krakou69:
i return finally my Sensation for replacement (10 days of waiting)

btw in my case, i start to having problems when i flash the 1.35 update.

Before that, i believe i was with 1.24 rom (im not sure)

When i receive the new Sensation if it will be with 1.24 rom i will not do the OTA or the new Rom to test :D
[HTC Sensation] mikea3000:
The fact that some people complain the issue showed up after new firmware has to mean it a software issue right?
[HTC Sensation] Schott:
I decided to try and disable the HTC reporting and pulled out my battery for 5 min. Pressed the power button while the battery was out to drain the capacitors and after that my phone has worked like a charm for 2 days now. No touchscreen problems at all. :D

Has anyone that has the touchscreen problem done this without it helping?
[HTC Sensation] nugzo:
Yeah i tried that. It is so crazy that such random things can make this work again, but not reliably. Your technique sounds more like a possible fix than many of the others, but it didnt work for me. I've tried that multiple times, as well as everything in this thread, no luck. I boxed the phone up and carried it back to turn it in and it started working like new at walmart. worked for 2 days til it got ran over. It was for sure fixed so i know it can happen. We need to keep looking.. HTC denies the problem :(
[HTC Sensation] nugzo:
i think its hardware because factory reset does not fix it. And it being a touchscreen issue not registering touches doesnt have to be just 1 key to make it hardware. And the fact that it happens more on one side of the phone than the other really makes it look like hardware. A software problem would not discriminate as to which side,
[HTC Sensation] chrisg1548:
yeah same thing happen to me after update, phone was ok until update. now its boxed up and on its way to htc.
[HTC Sensation] fallenangel408:
3rd test!!!

so 3rd one i ended up with exact same one i got from begining the 5/25/11 model. heres my scenerio, first one i got had touchscreen issues 3rd day after using the charger, returned got model 6/10/11 this one lasted a week untill my battery went to dead one day and when i got it back on touchscreen issue...during this process i ordered 2 1900mah batteries with a charging battery dock. now back to 3rd model 5/25/11 its been a 13days and i havent used any house charger or car charger and have been doing everything else the same, i have 3 batteries that i keep charged from the docking charger it came with and when the battery gets to 20% i just turn off phone and trade batteries out...my conclusion is thought to be something to do with battery and the charges, to me it seems something to do with grounding issues(all previous problems with touchscreen esp with the lockscreen it seemed as long as im touching any of the shiny chrome colored buttons(power button/volume) and with other hand unlock it works 100% of the time...meaning u were using other hand to ground the device by touching the other chrome keys)

*just my insight hope it helps out...and if u are having lockscreen touch issue try to touch the volume or power button(touch dont press) then try to unlock if that works then ur phone is having grounding issues(my thoughts only) id def exchange if u still can.

** gotta say mines snappy/no dust yet(my other 5/25/11 never had dust either, but the 6/10/11 had dust after 5 days?!)/unlocks flaweless/carousel one time every time(never use much but for testing it works great other 2 phones didnt?!) SO FAR very happy phone works as it should!
[HTC Sensation] poisike:
I got a reply from UK support and i was right, the 1.35.401.1 is the latest and only update for unbranded European Sensation.

One thing i still don't understand is why would i want to send my phone to service when the service in my region even doesn't know what software is correct for my device!?
[HTC Sensation] champkongen:
Just got reply from Nicholas htc dk. Yes.

401 and 405 is the same

Blog: blackbearblanc.tumblr.com
[HTC Sensation] poisike:
Yes, it is the same but it can't be installed on unbranded European Sensation.
[HTC Sensation] nugzo:
I dont think the rep that you talked to on the phone is the same as the techs at HTC that do repairs. Generally the people you talk to for help are NOT the ones who fix it. So i'm sure the repair center knows and will put the correct software on it.
[HTC Sensation] poisike:
Yes, generally they are not the same people, but in my region i'm not sure about this. And it really doesn't matter, how is it possible that i know what software version is intended for my phone and the HTC rep doesn't?

I know things are better in US, you can go to shop and get a replacement. I only can send it to service that even isn't in my country, so i have to wait for about 2-3 weeks and then i probably will get the phone back with a letter that software was updated. I can do that at home in 15 minutes and i actually know which software is the correct one. So i guess i just have to hope that it's not a hardware problem.
[HTC Sensation] Bildi13:
Today is the first day I don't have problem with touchscreen. I have charged it over the USB cable.

It seems this is the only thing that work for me.
[HTC Sensation] ericpablo:
I did also charged my phone on usb last night and today (the whole day) my phone is fast and shiny again :)

Only the keyboard isnt suppa duppa..

Maybe because im used to my iphone last 2 years (greatest keyboard to type on) always responds quick wenn ur typing fast.. on android less quicker.when im typing fast it will use other letters sometimes..

Its my first android phone btw :)

I think the original htc charger gives to many amperes in it.. usb is about 500/600 mA and htc charger 1A..

Its weird but my phone is super snappy again :)

But we don't have to forget this is the first htc dual core phone and running sense 3.0
[HTC Sensation] stuart0001:
I've had the phone for 5 days and I'm now starting to get screen issues. Mainly

Not registering presses on the keyboard and main screen . No issued on lock screen yet but I'm not putting up with this. It's going back for a refund.
[HTC Sensation] stuart0001:
It's definitely worse when your not holding it, say resting on a table.

I'm getting an exchange on Monday and will persevere to try and get a good unit. If say after 3 swaps I'm still having the issue then it looks like the EVO 3D for me.
[HTC Sensation] champkongen:
My fine htc contact would like to take this matter further because htc is convinced that that have solnedgang this issue. He asks for my s/n number and telephonenumber. Thats great.

The strange thing is that my phone has been real fine for three days now.

Blog: blackbearblanc.tumblr.com
[HTC Sensation] nugzo:
Mine got so bad today i could barely use it. Stopped by the t-mobile office,( first 2 were walmart, 3rd assurion) Showed the salesman, he tried to call tech support, couldn't get through. then just said i'd have one the next day fed ex overnight. I'm past my return period so maybe the 4th will be the charm. I gotta get lucky with one sooner or later. after all we have a lot of people saying they don't have the issue at all.
[HTC Sensation] jrwingate6:
After returning my prior device 3 weeks ago with this issue, my new device has not encountered any touch screen issues at all. The only thing I have done differently is not use the stock charger.
[HTC Sensation] poisike:
Yes, this is getting very strange, i haven't had any issues for 8 days...
[HTC Sensation] kwaille:
It's my second sensation.

The first was awfull,the second is better but still have touchscreen issues.

Yesterday,I was playing ninja fruit and the game become unplayable.

I opened the backplate,cleaned everything i can,then the game was lot more playable.

I'm fed up with this bug,sometimes the phone works really well,sometimes it's unusable.

Don't won't to rma every months...
[HTC Sensation] stuart0001:
Another good test is to see if you can swipe fast to get the carousel to come up. The first 3 days I could do this no problem but now I haven't managed it once as it opens up apps instead because it thinks my swipe is a press.

Would it be useful to add a poll including build dates to see if it's been fixed in later builds?

Having a browse round I get the impression that devices made from July onwards aren't having this problem.
[HTC Sensation] xdafun4all:
i ve opened a topic discussing this

it was the early batches errors ???

http://xdaforums.com/showthread.php?t=1168681

and there is indications that unbranded and new batches are more stable i think we can make a poll to be more accurate
[HTC Sensation] jrwingate6:
Another thing that might be causing the touch screen issues is Sense itself. I have been running ADW on my new Sensation and haven't ran into this problem yet.
[HTC Sensation] Bildi13:
I have charged it with provided charger for two nights and problem is back again.
[HTC Sensation] maschenazi:
I always charge with the Sensation charger and my phone was ok for the past 5 days. Also my phone is unbranded.
[HTC Sensation] nugzo:
Just got my 4th Sensation, man this thing is sooo fast and responsive. this thing feels like a flagship device when new. To bad its gonna fade an a day or 2 :(
[HTC Sensation] kwaille:
Totally agree with you,i'll wait to get a 2012 batch...:)

It's the global useability of the phone that fade...

You can replace your mobile when you want?
[HTC Sensation] Tirozz:
Had the problems for 2-3 days, solution 3 worked for me. Not only the touchscreen but the full phone seemed less responsive. Also, while the issue was there the battery life seemed to be worse, anyone noticed that also..? Touchscreen seems to be a tad less responsive when battery drops between 30%, or that might just be me :P
[HTC Sensation] manyee:
Just want to share my experience.

My Sensation is from Tmobile USA bought 5/19/2011.

Last 2 days the lock screen had been unresponsive.

Yesterday, I tried to change the skin since that helps to fix the app icon that is messed up, somehow it also fixed the touchscreen ..BUT it's only for temporary (few minutes).

This unresponsiveness happened after I came back from vacation where I used stock charger to charge the phone. Before that, I never had problem using the stock at home wall outlet.

So last night, I decided to drain battery (Anker), charge through pc USB.

After it is full, I turned the phone on and removed the battery (soft reset?) for the whole night.

This morning I put the battery back on and the screen seems to be much more responsive. At least now I can do the carousel again. Last night I couldn't spin the carousel.

Hope this can add solution to solve this.

I'll report back if the problem comes up again.
[HTC Sensation] idavid_:
It's interesting how many people are having this problems. Mine is perfectly fine and I can get the carousel to spin. It's 2 weeks old and it says 2011/05/03 inside the cover.

Swyped from my HTC Sensation
[HTC Sensation] setzer715:
So, I RMA'd my TMO US phone for a loose battery cover and wouldn't you believe it?

Day 5 on my new one and the touch screen starts to mess up. Next time I will just put a piece of tap/paper in the back!

Anyways, I have a new one coming. Crossing fingers!
[HTC Sensation] manyee:
Update:

2nd day charging thru pc usb - my S4G is like brand new again. On 1st time it's still laggy a little bit but now it's just so fast like brand new. I guess OP's 3rd method is the best solution for me. Thanks, OP.
[HTC Sensation] rockerode:
The only problem I've had with the phone with regards to touch screen sensitivity is dragging up the ring at the bottom. Should I do any of the methods here, or am I just dragging it up wrong?
[HTC Sensation] undercover:
You are welcome mate. Solution no3 always works for me, I still get issues now and again, but it's sort of "controlled" now, I know exactly when it's going to happen.
[HTC Sensation] undercover:
Yup, its the beginning of the problem. Just use solution no3 and problem should go away.
[HTC Sensation] undercover:
I did think about starting a poll but dismissed idea as most people who will check will thread do have a problem, so poll results would be very biased.
[HTC Sensation] dhumil:
I'm also using a case, however, never had this issue. I'm thinking that if things return to normal from time to time , this has to be an app related issue... Or possibly a service that the user has activated.

Sent via HTC Sensation
[HTC Sensation] hisandherturbo:
I have only had a couple "ring" issues and then "dead" spots for a couple secs while trying to respond to a text. Anyway. Last night I forgot to plug my phone in before I went to sleep, when I got up it was dead, I plugged it in for about 30 mins before I left for work, then into the car and on the charger, then I had HUGE issues, it wouldn't "carosal" and almost no touch responce. So I restarted it while still plugged in........ boom, worked perfect, maybe this helps the smart guys figure something out!
[HTC Sensation] nugzo:
I wish thats the problem but after factory resets and ruu re-installs, which should correct any app or service problem, it has never fixed it for me. I've never been able to make mine work again at will, it just randomly has on its own, but not for long.
[HTC Sensation] singcheng:
The problem could lie within the stock apps (even after factory reset, your Sense 3.0 is there) :p
[HTC Sensation] Caspertje19:
No, the first 6 day's I had 0 problems with my sensation. After that I get the touchscreen issues. So if reset to factory defaults, it should be fine again for x days, but it isn't: immediatly after hard reset, still having touch screen issues. Already sent it back for RMA
[HTC Sensation] stuart0001:
I've reset my phone in readiness for swap out today and have just fired it up (to check I erased SD card) after being off overnight (but only in 'sleep' as fast boot was enabled) and it's like new. I'm able to get the carousel every time and the swipes are silky smooth :confused:

The only thing that's different is I don't have a SIM in it at present so could that be the cause (eg static)?

Might be a useful check if anyone with the issue can try removing their SIM to see if it helps.

I'm now in a dilemma as the place it's going back to will check the phone before issuing a replacement and they're not going to find a problem now

Edit: Just put my SIM card back in and the unresponsiveness is back so for me it's definitely SIM card related. I'll try cleaning the contacts with an eraser or elastic band to see if that makes a difference.

The SIM card is at least 3 years old so I might ask for a replacement from my carrier anyway.
[HTC Sensation] nugzo:
I talked about this scenario earlier in this thread. Same happened to me, was getting it ready to return, removed sim, sd card. When the store clerk took it out of the box to verify my complaint,it was working like new. Took it home and when it acted up again removing sim and SD etc did not help..
[HTC Sensation] stuart0001:
When you removed them later, when it didn't help, how long did you wait before putting them back in?

Mine was about 10 hours so that may have helped.

I'm still going to return it and if they get funny I'll cite the death-grip wi-fi issue which can be easily verified.
[HTC Sensation] edis_feyziev:
Problem is coming from the temperature from the bottom of the phone .

This is the second day im using it and its very nervous...

What to do ... Give me advices. Wait for an update or give it to the service ?