yashsingh1/xdaforums huggingface dataset:
[Galaxy Tab 10.1 General] ricksakuma:
I had the same issue but then it went away. While I used it last week it reappeared under normal use I also sent in for repair. Im sorry buy heat or no heat this should not be appearing on a 500 dollar tablet. I love the tab but the oil effect is not something I can live with unless it was only 100 bux
[Galaxy Tab 10.1 General] xrapidx:
I returned mine today for a refund... its my 3rd one.

1.) Two dead pixels center screen.

2.) One dead pixel in the corner

3.) About a 2" x 1" patch of moisture appeared, it wasn't there when I swapped out the tablet last week.

Rather going to support another manufacturer, quality control is shocking. Loved the tab otherwise, but who knows what it'll be like in 6-12 months time.
[Galaxy Tab 10.1 General] Raistlin1:
My issue has gotten much better but still happens daily, especially when holding it on the train and taking it out of my backpack laptop section. Sometimes it goes away quickly and then other times it last a while. My office is kinda frigid this week so when I remove from my backpack and lay flat on my desk it goes away but when I get home it is back.

Was just emailed the UPS shipping label by Samsung, was thinking of maybe not sending it in for repair.

For people who shipped it to Samsung, what did you ship it in? How did you safely ship the Tab?

Thanks
[Galaxy Tab 10.1 General] Raistlin1:
So my newton rings have almost gone away completely, they only show up after the tab has been upside down and then they actually go away fairly quickly instead of just getting smaller.

I had it in my backpack on my way home from work and when I took it out no rings when the past few days it constantly had rings from being in the backpack.

Already opened up support case with Samsung and have the shipping label but don't know what to do. Should I send in and hope they replace screen or just gamble and keep it. What is to say that they won't come back and stay like they have for the past four days.

Uggg, I wish they never showed their ugly heads!!! Now I don't know what to do, I guess I could just wait and see how many months I go and then re-open the support case before warranty expires.
[Galaxy Tab 10.1 General] taha_e:
well I'm gonna welcome myself to newton rings community :D I bought it 2 weeks ago and last night I saw the rings but not so big, Im afraid if it can get bigger or no, I also dont want to return it back to service center as I cant live without my tablet :rolleyes:

If its not getting bigger Ill just keep it
[Galaxy Tab 10.1 General] jerzee201:
Joining the club. I've had mine since early July and encountered these newtons rings couple weeks ago, didn't think much of it until it got larger with no signs of going away.

Will have to contact Samsung but I'm not convinced the build issue has been corrected.

The rings stretches about 4" across the screen.
[Galaxy Tab 10.1 General] bijixda:
sometime it come again and when you forget it goes away :)
[Galaxy Tab 10.1 General] SenatorKen:
Newton Rings: To Send or Not = The Question

Same thought here. Can't live without it. So, thinking if over the initial year it gets worse or leads to actual problems, I can open a support issue then (can't recall, but think warrentee is for 12 months?) Also, did exchange once for newton rings & replacement had no problems till 20 days later, then rings again, so xchang is a crapshoot; esp. If could get one w/dead pixels. IMHO. :cool:
[Galaxy Tab 10.1 General] lama16:
Sent it off to samsung... and here is my status... not sure whats happened to it. they received it on 23rd. but havent heard anything yet.

Update Date Status Pending Reason Comments

18-08-2011 Assigned to Service Center

19-08-2011 Acknowledge(ASC)

19-08-2011 Acknowledge(ASC)

24-08-2011 Acknowledge(ASC)

24-08-2011 Acknowledge(ASC)

20-08-2011 Acknowledge(ASC)

21-08-2011 Acknowledge(ASC)

22-08-2011 Acknowledge(ASC)

22-08-2011 Acknowledge(ASC)

23-08-2011 Acknowledge(ASC)

23-08-2011 Acknowledge(ASC)
[Galaxy Tab 10.1 General] eug:
I dropped by Mobicity today and had it swapped on the spot. Fortunately one brand-new one just came in today.

This one is from Romania. Hopefully it stays clear!
[Galaxy Tab 10.1 General] ronalgps:
I live in Belgium

i have the same problem but i dont idea where i need to send my tab
[Galaxy Tab 10.1 General] xrapidx:
My issue with leaving it (or returning it) - is these devices are all relatively knew... imagine the issues you could have in 8 months... or even worse, 1 months after warranty.

For the price - I want a solid product.
[Galaxy Tab 10.1 General] bermudace:
I bought two 32gb silver tabs and they both had the liquid underneath the screen. I took them back to Best buy to have them replaced but the new ones also had it as soon as you touched the screens. I ended up getting the white ones and there has been no problem so far. Maybe they're manufactured slightly differently.
[Galaxy Tab 10.1 General] jhuff83:
Well instead of replacing it, they got the part in. Got my UPS number today and it will be here tomorrow.
[Galaxy Tab 10.1 General] michaelkebe:
I bought a white 32GB 3G with the issue, returned it to the dealer and he replaced it with a new one without the issue. Bought at Computeruniverse in Germany.
[Galaxy Tab 10.1 General] Erwan960:
Bought a white 16GB 7510 with Newton's rings.

The dealer replaced it immediatly with a new one without the issue.

More information here (french forum)

The dealer had 3 Galaxy Tabs. Only one had the issue.
[Galaxy Tab 10.1 General] Raistlin1:
My rings have almost completely stopped happening, only show up when I turn tablet face down on table. When I pick it up and look at screen they are there but then they go away pretty quickly.

I just don't know if I should send it in for a new screen just in case they ever come back and then don't go away or just keep it and go with the flow...
[Galaxy Tab 10.1 General] ronalgps:
i just send mine today

Im missing my tab

:mad:
[Galaxy Tab 10.1 General] ghislandi:
I sent to UK service centre 1 week ago and they have no idea when it will be repaired... They have not even booked it in! Could be up to 28 days... And sounds like they have big backlog.
[Galaxy Tab 10.1 General] k2snowboards88:
Can someone please post an image of the spot with the screen on? I am considering buying this tablet and this issue would only bother me if you can see the spot with the screen on.
[Galaxy Tab 10.1 General] ronalgps:
with The Display on u cant see the oil
[Galaxy Tab 10.1 General] Pottsy:
With the screen on in a dark environment, it is not often seen.

However, if you get a reflection, it is clearly visible. You will see that both these photos below are taken with the screen on (one has the lock screen, one is Google Maps).
[Galaxy Tab 10.1 General] k2snowboards88:
Thanks for the image. That is pretty ugly. I guess I'll have to look at some other tablets. I don't know which one, though. They all seem to have some sort of show stopping problem(s).
[Galaxy Tab 10.1 General] Pottsy:
The gtab is the tablet of the moment, though I am sure this will change in a week or two...

Just buy it from a shop and check it there. My second one is perfect.
[Galaxy Tab 10.1 General] k2snowboards88:
by gtab, do you mean Galaxy tab 10.1? Also, is there a new tablet that is coming out in two weeks, or are you just speaking in general terms because new tablets come out all the time?
[Galaxy Tab 10.1 General] Pottsy:
Yes, I mean Galaxy Tab 10.1 - and yes I was being facetious - there will be better ones out in the future, but maybe not two weeks.

I am thoroughly enjoying the gtab - it is fast, slim, fully featured and light. I suspect it will keep me going for a while. :)
[Galaxy Tab 10.1 General] Prabhu_DC:
Smudges on the screen

I purchased one eagerly just before I traveled out of the country. All of a sudden these smudges turned up right in the middle of the screen. They look like colors floating under the display screen. Now that I am out of the US, I can't even get it replaced :mad: . . . Guess I gotta live with it. . .
[Galaxy Tab 10.1 General] Gigamaster89:
They still haven't fixed this yet?
[Galaxy Tab 10.1 General] ghislandi:
Amazed that samsung would not say something on the post... It's my first samsung product in few years and customer service is pretty poor in UK.
[Galaxy Tab 10.1 General] deeren:
it's all about being lucky. but i seriously doubt that they do have a solution for it. This problem has been around since the first day of its launch and samsung from what i have seen didnt do anything till now ( from june till now). I cannot see how that would change in 2 weeks. the problem lies in the tablet being too thin and the space between the digitizer and screen being too small.
[Galaxy Tab 10.1 General] k2snowboards88:
Samsung is a very principled company. In order to fix it, they would have to break their first sacred rule. "Don't acknowledge problems with your products ever." They could silently fix the problem, but then they would have to break their other rule. "Don't ever fix problems with an existing product if you can sell them an improved version later on."
[Galaxy Tab 10.1 General] eug:
You only see it on the screen if you look at it at an angle with some reflection, as Pottsy shows above. However, you will not be using it like that - you can barely see what's on the screen in that situation.

When you look at it straight-on like you would normally use it, it's quite difficult to spot. Like Sony Trinitron guide wires, you most probably won't see it unless you're looking for it.
[Galaxy Tab 10.1 General] sts_fin:
Here's mine, 2weeks old. This started today.
[Galaxy Tab 10.1 General] apolloms:
I don't think I can handle it anymore. They keep coming back. After I get back from a vacation next week I think I'm going to send it back to samsung for repairs....just sucks because mine came with the bootloader already unlocked and reports are saying that i will get it back with a locked bootloader :(

did the people that sent them back just go to samsung's website to get contact info to get a box and everything?
[Galaxy Tab 10.1 General] tbcpn:
Just exchanged my VZW 32gb LTE this afternoon due to the Newton Rings that appeared four days ago. Purchased on. Aug 18th so technically have 14 days for auto replacement with NIB unit. Folks at my local company VZW store were totally cool and said bring this one back if issues. So far so good with #2.
[Galaxy Tab 10.1 General] sts_fin:
The Freezer method did it for me, its been 8h since it took it out and the spots are not back.
[Galaxy Tab 10.1 General] sim87:
My first tab got the rings about a week into use, my second tab just developed the rings about 2 weeks into use. Such a shame because otherwise this an awesome tab, why didn't samsung give themselves another 1mm gap between the different layers ... i wouldn't have minded.

However i do mind the rings, so my second tab is going back for a full refund from PC World UK.
[Galaxy Tab 10.1 General] MasterRy88:
hahahaha I just read this whole thread to find this exact information, figures it would be on the 37th page.....

Anyways mine just started and its been about 2 weeks so im going to take it back and see if they will replace or what not. My expierecen with Verizon is that they handle things differently accross stores so I hope I dont run into any problems.
[Galaxy Tab 10.1 General] jazzjeppe:
I got this after the second day in use. Two days later they went away and haven't come back. Yet.
[Galaxy Tab 10.1 General] tbcpn:
I've found likewise. I generally deal with the same one or two folks at my local VZW company store (which is one of the larger in the Portland area). The person yesterday told me that even tho the 14 day refund/exchange on tablets technically begins with the original purchase, that they'd stand behind the (brand new) replacement I received for another full 14 days for refund/exchange. Hope not to have to take advantage of this--I really like the Galaxy Tab 10.1 (gave my rooted 3g / soon-to-be-4G VZW Xoom to my son).

But, YMMV, of course. I've got a small business with about 15 VZW lines, and I usually grab a new Android phone for myself every few months at this store--got the Nexus Prime in my sights if/when it hits VZW.
[Galaxy Tab 10.1 General] MasterRy88:
ugh I just realized im out of my 14 day return period, so they will try to give me a refurb now wont they?
[Galaxy Tab 10.1 General] tbcpn:
If I were you, and I was just a few days outside 14, and had a Galaxy Tab that showed no signs of physical abuse but that had a known screen issue as documented in the nearly 400 posts here, I'd sure give it a go at the store.

I'd be surprised if there are many refurb LTE in the system yet--odds seem good that you'd get a new replacement whether facilitated in store on by phone.

Good luck, and keep us posted on what happens. There's gonna be more of these, particularly since in some cases the Newton Rings don't show up for a couple weeks after initial acquisition.
[Galaxy Tab 10.1 General] ricksakuma:
Sent mine in 8/17 Just called still waiting for parts. Unbelievable I am so upset since I only had my tab 18 days before u sent in due to Newton's ring issue. I could not return to staples 14 day return policy and they had none in stock. I am going to request Samsung give me a refund at this point . Anyone had luck with Samsung on repairs?
[Galaxy Tab 10.1 General] Bauxite:
I got my tab back from Samsung today, they replaced the screen module and it's perfect so far even in the 105 degree heat. It took them about a week to get the part in stock and replace it.
[Galaxy Tab 10.1 General] beachbum13:
UPDATE AGAIN:

So after getting the unit 'fixed', the newton rings returned. I called Samsung Customer service and the initial operator suggested I get a replacement so he transferred me to their 'Executive Customer Service' and the operator indicated they couldn't replace the unit; only repair. So I have to send it in again. Very frustrating.

The tab has been in a leather case either in my bookbag or sitting out in my apartment/work. Nothing too strenuous or out of the ordinary. It hasn't been introduced to extreme heat or extreme cold and I haven't applied any extreme pressure either.
[Galaxy Tab 10.1 General] MasterRy88:
Sooo I went to the verizon store yesterday to see what they do about the newtons rings. The guy that helped me noticed the problem and went to the system too see if its a know issue and what to do. He showed me the page that tells them that they just log the issue, samsung will ship me a new tab with 5-day economy shipping. I put my tab back in the box that they sent to me and ship it back within 5 days.

So this is a really good sign for anyone who has this issue on a verizon 4G LTE gtab. Since it is in the system every store should handle this issue in exactly this way. I will be getting my new tab on either tuesday or wed of next week and will report back then.

EDIT: Forgot to mention that verizon has this in the system as "bubbles under the screen" So if they tell you this isnt a know issue just tell them to look for that.
[Galaxy Tab 10.1 General] tbcpn:
Thanks for the update. As I noted in a prior post, VZW gave me a replacement four days ago. No sign of the dreaded NR until yesterday, but different this time.

I have the (genuine) Samsung leather slip case for my Tab. Put the cased tab in my computer bag yesterday, along with laptop and usual other stuff. When I returned home, took the Tab out of the slip case and there were the Newton Rings, BUT they immediately shrunk and went away. Now, when I press on the screen firmly (but not stooopidly hard), I can generate the NR but they disappear when the pressure is removed. The Tab I returned had permanent NR and pressing on the screen caused them to expand.

Be curious to see how this plays out over the next week.

I had a 3g/4g Xoom that I carried in my briefcase as I do with the Tab, but it was carried in a thin ultrasuede slip with no paddding or rigid protection--no screen issues with the Xoom. The Xoom, of course, is considerably thicker than the Tab, and the back side is primarily metal. Wonder if the thin iPad 2 suffers from this.
[Galaxy Tab 10.1 General] MasterRy88:
AHHHH yes I too have the genuine leather slip case for my tab. My NR's come and go. Right now its just a 1/2" by 1/2" blob in the dead center but I have found the exact point where I can bend and make them dissapear. As I typed that I tried it and now they are gone. But im sure if it goes back in the slip case and then I carry it around they will come back. Im hoping that they dont come back on the new one or at least dissapear as quickly as yours do. At least we know that regardless of what happens we can always get new ones if they dont dissapear.
[Galaxy Tab 10.1 General] jnix08:
I've used my post screen replaced galaxy tab pretty heavy since i've gotten it back and the screen has been flawless so far. I've been in high temps as well as high moisture areas and the rings havent returned. The screen seems stronger as well, before I could press hard on the back and the screen would warp, and now I get nothing.

Even though waiting 2 weeks to get it returned was annoying, it seems like they've figured out how to fix the problem. It's worth sending it in if you have this problem.
[Galaxy Tab 10.1 General] bakskj:
Do we know if this will hurt the screen in the long run? I have the rings occasionally..
[Galaxy Tab 10.1 General] Tazzzz:
A couple of questions from a potential Tab buyer:

Can anyone who had the tab with the rings issue for a longer time say if it got worse, or stayed the same?

Are all the fixes, like bending it, still working?

Is it a deal breaker, after using it for a longer time?

Is there a new batch that is less susceptible to this problem?

I'm planing to get the tab, but this issue might just be the deal breaker and as i see it there is no other worthy tablet right now.

Any help would be appreciated :)
[Galaxy Tab 10.1 General] tbcpn:
My first Tab that I returned to Verizon Sunday-past for a brand new replacement had the Newton Rings for two full days before I noticed them. My wife and I were having lunch outside on Saturday and I had my Tab. When I cursed about it, my wife said, "I noticed that two days ago."

I use the Tab a lot, and only noticed it when the screen was "faded" due to being in bright outside light--the NR were virtually un-noticable on my first Tab during normal usage. Of course, once I knew they were there... . It wouldn't surprise me if many folks' Tabs have the NR and they don't even notice them.

Re new batches being better, I cannot locate a manufacture date on my Tab. I asked at the VZW store about getting a replacement from a newer shipment, but they had no way to tell. They had four in stock on Sunday-past, and they said they get shipments almost daily--this is a good sized store, probably one of the busier ones in Portland. I'd had my original Tab for 10 days.

There was no fix for the NR on my first Tab. The splotch was about 1 inch tall by 2 inches long in the middle. Flexing or pressing on the unit would only cause the splotch to grow in size, returning to its original size when the pressure stopped. The refrigerator fix didn't (don't know why this is any different than leaving the Tab overnite in my car during a 38F rainy nite), nor did anything else.

The NR didn't impact the performance of my Tab in any manner that I noticed.
[Galaxy Tab 10.1 General] hbkmog:
I bought the tab from someone here and it got the same issue when it arrived here. So as someone mentioned in the thread before, I put the tab in the fridge for 10~15min and now the NR is all gone. Not sure if it will come back, I need to wait for few days or longer to see. If it does persist, I guess I will have no choice but contact samsung for repair. It's such a shame that this issue ruined the excellent hardware.
[Galaxy Tab 10.1 General] yans:
I am in the UK and I sent mine to the Samsung (Anovo) service centre in Norwich which arrived with them on the 25th August.

I am waiting patiently for some sort of feedback! I am not holding out or hoping for a quick turn around - sounds like there are alot with this ridiculous issue.

Good luck everyone :)
[Galaxy Tab 10.1 General] yans:
I totally agree. A lovely bit of hardware totally ruined by this ridiculous issue. So frustrating. I should have bought the Asus! or even an iPad!!!!

Again, good luck all :)
[Galaxy Tab 10.1 General] Tazzzz:
Thanks for the info :)

Btw i was planing to get it from BestBuy but I keep seeing people complaining about it. Should i not get it from there? Sorry for a possibly stupid question, but i'll only be for a short while in the US and i'm not to familiar with the stores.
[Galaxy Tab 10.1 General] tbcpn:
I cannot speak warranty and/or return issues from outside the U.S., but I own a small-ish business (in the U.S.) and purchase a lot of tech and electronic stuff from Best Buy and Staples. Both companies are reputable and easy to work with when there are issues with purchased items, in my experience.

And, it sounds like, from reading the roughly 400 posts in this thread, that folks both in and outside the U.S. have had good luck dealing directly with Samsung when problems arise.
[Galaxy Tab 10.1 General] TECK:
So far I'm lucky... I got my P7150 32GB metallic grey at Best Buy last week and been using it daily. No screen issues. I wonder if any of you guys with the screen issues carried the tablet in a tight bag that could create pressure on the screen? I use mines on the original Samsung sleeve:
[Galaxy Tab 10.1 General] tbcpn:
I use the (genuine) Samsung leather sleeve. It's snug, and as noted in a prior post, carrying my Tab in that sleeve the other day in my computer bag I noticed the NR on my replacement. BUT, if this device is to be a truly user friendly unit, it should be able to withstand the usual day to day use. Carrying the tab in a rigid leather sleeve in a briefcase shouldn't be "abuse" --I'd consider that "standard use." I carried my Xoom in an unstructured ultra-suede sleeve--no issues there.

A quick Google search returned zero hits for "iPad 2 newton rings", and that's a nearly equally thin tablet.

Not a rant, as I love the Tab--just really the only thing that I find disappointing about it.
[Galaxy Tab 10.1 General] stang68x:
Just called Samsung about my Verizon 10.1 that I sent it and it is on it's way back...or should I say a new Tab is on it's way back. For some reason they're apparently sending me a new unit. Whatever, as long as it fixes the issue.
[Galaxy Tab 10.1 General] Raistlin1:
How are you guys packaging the Tab for the return via UPS ground?

My NR have gotten much better but still appear when it is in my backpack and if I turn upside, but they actually go away now after a several seconds.
[Galaxy Tab 10.1 General] L0$t$0ul:
Mine had this the first day I got it but it has gone away and does not do it anymore.
[Galaxy Tab 10.1 General] happilyaccosted:
So, I've noticed everyone returning theirs after seeing this 'liquid' but is it really neccesary? What damage does it cause? Or is it more of just an aesthetics thing for most people?

I have a very minor one that will only pop up when I'm cleaning the screen or press extremely hard on the screen (which I wouldn't want to do anyways).
[Galaxy Tab 10.1 General] jackie_jagger:
I was at a local launch and apparently, BOTH the 8.9 and 10.1 had this issue (not all devices - a handful of them) It's weird how did Samsung's QC let this through.