yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] xiobnb:
it seems that the problem goes away after i stopped using phone cases..not right away after two-three days the problem will go away.. and i realized that phone felt much better without a case...but then i still bought a hard case thinking that maybe not using a soft case wouldnt cause this problem.waiting to see how it goes
[HTC Sensation] usual_suspect:
Interesting. Try this...

Settings, applications, development, and select

USB debugging

See if this fixes the problem. Interestingly the charger which some people think is the problem connects to the usb port.

Cheers
[HTC Sensation] craigspc:
I don't know about the others here, but after receiving the email from HTC yesterday, whereby they completely denied all knowledge of any problem - I'm now serioudly disheartened and I'm having second thoughts about ordering another phone.

I find it very difficult to spend 500 Euros on a handset, to then have the manufacturer treat me like a fool with a standard copy/paste reply of denial. I think I'll sit it out for another week or so to see if any progress is made, after which point I'll probably look elsewhere. Shame.

Craig.
[HTC Sensation] undercover:
Well, there is a email address in the op and epetition. We try to centralize complaints, so they can see the real number of people with it.
[HTC Sensation] husme2000:
well i have the same issue after i replaced both touch screen and the LCD after the orginal touch screen break :(

it is rally bad to have this issue for a well known company like HTC

and now they claim they dont hear about it!!!

i guess they are doing ths due to the number of claims they got and they dont want to say anything about it so they wont lose any market share or sell drop!!!
[HTC Sensation] craigspc:
I appreciate what you are saying and I see that you are right on the complaints procedure. I guess that centralising complaints is the the only way they'll hear. Having said that, the first videos of this problem were posted at the beginning of June, some three months ago now. With phones having a typical 'lifespan' of 6 months before being updated, I think the wall of silence from HTC is a very poor show.

With regards to my email, I didn't actually mail them to complain. Having met someone in MediaMarkt (shop in Germany) who said that HTC fixed the problem for him (and reading that someone else on this forum experienced the same), I actually mailed them just to ask for information on a fix and to ask whether I'd have to send the phone to them (which I'd be prepared to do at this point).

Perhaps I was expecting too much, but after three months and hundreds of websites reporting exactly the same issue over and over again, to pretend that they've never heard of the issue is (IMHO) treating people like they're stupid.
[HTC Sensation] undercover:
Completely agree with you. They are in denial, which is pathetic, but understandable from their point of view. All I want is HTC to admit there is a problem and assign a person/team to look into it. There are a lot of smart engineers in HTC or they wouldn't build in general very very good devices.
[HTC Sensation] craigspc:
While they're in denial towards their customers, I suspect that internally, there will be a number of people who are very well aware of the matter - especially if they plan on introducing a special edition version of this phone soon. It would surprise me if there hasn't already a silent modification to new phones coming off the production line.
[HTC Sensation] guitargod:
Unfortunately I think, they won't bind any resources in fixing a phone that is out for 4 months. That's why they stay silent.

FYI: Everytime you contact the support, they ask you to fill out a survey afterwards. I did this 3 times and gave them very bad feedback. So they called me back for every bad feedback I gave them.

I would recommend you to give bad feedback too, they will call you back. If a lot of people do so, they will also notice, that something is wrong.
[HTC Sensation] guitargod:
I have to add something:

I found a repair-trecking-website where I entered my IMEI:

It says my phone was fixed by replacing the main board.

Maybe after all they know something...

I sent the phone to mobiletouch austria with the following problem-description:

touchscreen laggy, sense restarts often and power button doesn't work correct.
[HTC Sensation] evgenius2810:
I apologize for my English, I live in Russia, about a month reading this forum and had the same problem. The problem disappeared on the previous weekend. I never understood why. Charged the device on the network charger - the problem was, then began to charge from USB laptop - the problem disappeared, but until then just loaded it from the laptop and the problem was. Over the weekend, decided to install on your phone different beautiful things - like a black ring unlock the battery with the figures and the problem disappeared. Already passed week and the problem never came!
[HTC Sensation] undercover:
Очень даже хороший Английский. ;) Нет за что извиняться :) so basically you are saying that problem went away once you started customising your phone? I say its more of a coincidence than a fix IMHO.
[HTC Sensation] evgenius2810:
I doubt that the problem has disappeared thanks to the fact that I charged the phone via a USB laptop. These same additional decorations are set by Recovery in S-OFF. Perhaps this solves the problem
[HTC Sensation] azwan92:
just stared to have this problem. its quite annoying for me :S
[HTC Sensation] grkmafioso:
Has anyone tried using a ROM without sense? Do you guys think it could be a software issue?
[HTC Sensation] bartmans:
My screen response issue solved

Hello,

This is my second Sensation. First one have a dust under screen and screen response issue after 14 days of purchasing. After I send it to service and get back in 15 days, tadaaa its work like a new. Dust is still there but screen is responding perfectly. Also service did not open the box, they send me back as same as they get.

I sold it with dust under screen. And buy a second one. After 14 days using I have same issue. Screen is not responding well. I shut down phone, remove sim card, insert battery with original plastic foil. And put it into original case and wait one night. It is not solve the issue.

After that before send it again to service; I try to close it more than one night. From Friday 16:00 to Sunday 19:00. After two day, now it is working like a charm.

Before that, I try to check inner grounding contact. But this is not solve my problem. Also I did not hard reset. All I did is, wait two days.
[HTC Sensation] T-Macgnolia:
I would really like to thank Senior Member tinky1 for starting this thread. I got my Sensation on September 1, 2011. For the first 7 days it worked beautifully, but on the morning of the eighth day (September 9, 2011) my Sensation started exhibiting all the touch problems listed in the post #1 of this thread. It was not that bad at first but now it is terrible.

I tried putting the foil in under the ground terminal two and a half days ago. I am hesitate to try and bend the ground terminal out yet. It seemed to help make the issue go away for all of maybe a day the issue returned and has progressively gotten worse. I can barely answer a in coming call, I have to try 10 to 15 times to pull the ring up to unlock my phone, and me using my dialer pad is all but impossible. What is crazy is my wife and I got our Sensations together at the same time and her Sensation has none of the issues mine has.

I am going to try a new thicker piece of foil and see if that helps, maybe go as far a bend the ground terminal a little. But if that does not work I well more than likely have to give T-Mobile customer service a call about getting a replacement Sensation. Oh yeah I have already tried two Hard Resets too, neither of them seemed to help any.

Good thing I still have my trusty HD2 as a back up device right now.
[HTC Sensation] undercover:
Hi. Sorry to hear, but welcome to our club :)

Few suggestions.

Discharge fully till phone shuts down

Pull the battery for half an hour or so

Use HD2 charger (or swap chargers with wife)

Keep charging overnight to 100% for a few days, let it discharge as much as you can, but no need to deliberately kill it or stay up late waiting till it dies ;)

If you do have to top up during the day, try not to use the phone while on charge.

Keep foil in there

I'm pretty sure after 2-3 days problem will be gone. Good luck

And you proven once more that most polite and well mannered forum members come from HD2 :)

Damn. World is a small place, especially when it comes to XDA. You were the person who helped me with friends HD2 :) Thank you.

http://xdaforums.com/showthread.php?t=1054752
[HTC Sensation] T-Macgnolia:
Ha it is a small world, I remember posting that now that I re read it, thanks for the link to it.

I will try the suggested tips you gave me and report back in a few days with my results. I hope they are good, I really like the Sensation and I am looking forward to flashing my first none Sense ROM to really see what this device can do as far as speed and performance. so I really do not want to have to change phones over this issue. I mean I have been following the Sensation from way back when it was first leaked about the coming of the HTC Pyramid. (I still think Pyramid was a cooler sounding name.)

Thanks for the tips man.
[HTC Sensation] usual_suspect:
If swapping the charger helps, when you revert back to the sensations charger try this...

Settings, applications, development, select

USB Debugging

, see if that helps.

I read on another forum a few people found it fixed the unresponsive screen for them. I dont know how it fixed it, but the charger does plug in the usb port. Both my missus and I have the setting checked and neither of us have experienced an unresponsive screen in the 6 weeks we have had the phones.

Cheers
[HTC Sensation] T-Macgnolia:
First Day Results​

Ok I took the advice given from tinky1 and I let my battery completely die last night before I went to bed. I took the battery out and set it on my night stand and then put it back in this morning. I then let the battery charge until the led turn green, then I turned it on.

I took the piece of foil I had in it out, it was folded 6 times. I replaced it with a thicker piece of foil folded 12 times.

I also followed the advice of usual_suspect and ticked the check mark box by USB Debugging.

It has been a little over 24 hours now since I started using these suggestions and I have to say when I first turned on my Sensation this morning the lock screen was very responsive. The most times I had to pull up on the ring to ulock my Sensation was two. But the lock screen issue returned around 12:30 pm today. It seems to be more spuratic now though as I have longer periods of a smooth lock screen.

The dialer was not effected at all by my actions so far. I tried 8 times this morning to enter my 4 digit pin to check my voice mail this morning when i first turned on my Sensation. the 8th time was the charm, the other times it my voice mail was telling me I was entering one of the numbers twice and I was not. It also returned in full though by the end of the day.

The swiping on home or app tray screen and it reading it as a touch and opening something random seemed a little more spuratic also. It did not as often either. Did not notice any other change in this.

The soft back button work some what better all day today.

Touching on links in the web browser was much better today.

Right now my Sensation is setting on my night stand. The battery is dead and out of the device. It will stay that way until in the morning and I will fully charge it again before I turn it back on. I am considering putting a even thicker piece of foil in in the morning too.

I found this thread last night, and it says that there is two manufacturers of the Sensation's LCD screen. One is made by Acer and one by Sharp. I have the Acer screen. It appears from reading the thread a good bit that the Acer screen is looked at as not as good as the Sharp screen. So I am wondering if someone has tried to do a poll or study to see what percent of people that have touch screen issues have the Acer screen and what percent have the Sharp screen. It is a possibility the issue is just with one screen.
[HTC Sensation] undercover:
Good, improvement already. It'll go in a few days.

Screen manufacturers affect lcd only, so I very much doubt they influence touch problems ad its more to do with digitizer. I so much doubt it that I won't even look into it :p but feel free to start a thread. :)
[HTC Sensation] T-Macgnolia:
Secound Day Results​

Ok it has almost been another 24 hours. My lock screen is still giving me fitted from time to time but over all performance is better but it is only half way better. There is still a lot of room for improvement still.

My keyboard is still very laggy and hard to use at times. The W button is one of the main ones of the keyboard buttons that just refusses to work some times. Today has been slightly better but not much with the keyboard.

My dialer has worked pretty much great all day today. It has given me no problems dialog.g numbers today.

The scrolling on the home screen and the the app tray has been better today too, but it does still miss read from time to time and open an app.

The soft back button has been on and off all day. some times it works great and other times it refusses to work.

I put a new piece of foil in this morning. It was folded 16 times. I also let it charge toill the led was green, after I put the battery back in, before I turned my Sensation on this morning.

I have been doing some more reading and it seems like the general consensus is that the touch issue is a software problem and not hardware, so I think a thread on the percentage of people with touchscreen issues that have a Acer or a Sharp screen is not needed.
[HTC Sensation] undercover:
Just stick with the process. It does take time to improve, but once it does its quite easy to keep on top of the problem.

Actually, most people in this thread believe that its HW problem, not SW.
[HTC Sensation] emzed:
Copper foil

I used tin foil (aluminium foil) first, which only seemed to work in the first days. Now I got a hold of some copper foil, which is a bit thicker, like the thickness of a sheet of paper. The contact is a lot better.
[HTC Sensation] fr0st.exe:
Hey guys sorry to post this here but wanted to share this

http://mashable.com/2011/09/14/htc-sensation-xe/

Instead of acknowledging the issue they ignore it and come up with a new special edition?:mad:

:mad:
[HTC Sensation] PeRRiiN:
Your link doesn't work.
[HTC Sensation] undercover:
Thanks for pointing it out, will fix ASAP. Sorry.
[HTC Sensation] T-Macgnolia:
Third Day Results​

My lock screen is like functioning loads better today. If the ring gave me any trouble today, a restart fixed it immediately.

My dialer has not gave me the first bit of trouble today, answering calls has been a breeze today. :D

My key board has not given me any troubles today either. :D

My back button has been perfect today no delay at all, very responsive.

The swiping and Scrolling has not caused a random opening of a app or widget. I am actually able to make my home screen carousel spin again now.

Hey tinky1 maybe you should put this in your post #1 of this thread. I found this in this thread. I think it is awesome and a very good permanent fix for the ground terminal. I know I said that I thought it was not hardware related. But this is a very minor hardware issue that causes the static buildup that causes a software issue, or o

how ever you want to look at it. :o

Any way I will report back once more tomorrow but that will be my last one probably.
[HTC Sensation] undercover:
There is a thread with the fix, which I linked to (sorry, link broken atm, will fix ASAP), so pointless double posting it.

Very happy for you that its improving, just keep using your phone in the same way and problem.should eventually go for good. I've been unsuccessful so far in trying to reproduce the problem. Don't go to extreme like pulling battery every night, normal charging overnight should be sufficient, just try not to plug it in when you use the phone.

Good luck.
[HTC Sensation] stuart0001:
Quick update.

I've been using the tin foil for a few weeks now and it's been absolutely flawless apart from 2 weeks ago when I was on a boat and was using the 12v socket on-off for a couple of days. When I got home I noticed the lag had started again so I removed the cover and swapped the foil for a slightly thicker piece and after a couple of hours it was perfect again :)

In fact I sometimes get the carousel too easily when I just want to change screens. I'm finally completely happy with my phone :D
[HTC Sensation] bartmans:
Again same thing

After two days using, same issue came back. My screen is unresponsive again. I get crazy about this.
[HTC Sensation] T-Macgnolia:
Fourth Day& Final Update.​

Ok so it is the fourth day today that I have been using the suggestions from the OP of the thread and this post from senior member tinky1. But I deed not take my battery out last night when my battery died. I just let it charge over night.

I can say with 100% certainty that I did not experience the first touch screen issue all day long today.

The lock screen worked like butter all day. Not the first hang up what so ever. It is working as smooth as the day the T-Mobile sales associate placed my Sensation in my hand. And that is the truth.

The dialer has not given my troubles in two days now. Do anybody know how HAPPY that makes me????????? :D

Same with everything that was giving me touch screen issues. There is like no sign from my Sensation that it ever had a problem. Like I said just like when I got it.

So once again thanks to all that helped com up with the problem and then the solution. It really work for me, and my touch screen was like off the charts bad.

Iwill continue to use the foil for a good while and also continue the practice of running my battery completely down and letting it fully charge before using it again. A small price for one great device. :D
[HTC Sensation] abrown0809:
I'm really glad to hear that there are some success stories with using the methods posted here on the thread.

Update: I have no had a problem since I put the foil there weeks ago. I use the HTC charger every night and the problem has yet to come back. I think that some people don't give it enough time to work itself out after applying the fixes.
[HTC Sensation] aliensmille76:
A friend of me had also a sensation, but without troubles!

He had a newer one, and guess what, he had a other back cover on his sensation!!! His back cover has 2 "grounding points" my back cover has only 1. Maybe this is the reason for the bug.

I use also the foil and it works great for me!
[HTC Sensation] undercover:
Can we see some pics please. I'm very intrigued now.
[HTC Sensation] katiepea:
Did he get a sensation XE model? The back cover is different
[HTC Sensation] messyhead:
I've been following this thread for a while as I was considering getting this phone when I'm due to upgrade. My upgrade is now due this Thursday.

From what I've been reading, it seems to be a design flaw that is causing the issue. Has there been any word from HTC on a redesigned cover?

I don't fancy having to bodge the cover to get a phone that works.
[HTC Sensation] katiepea:
I had this issue on both of my sensations, after putting a new rom and using adw launcher the problem went away on both for months now and has never come back, personally I think its software or maybe both, but I solved it with software
[HTC Sensation] messyhead:
Glad it's went away for you. But that's just re-enforced my opinion that the phone has a problem - perhaps not just hardware. I've rooted my current phone, so don't have problems with doing that. But I don't want to have to mess around with it just to get it work like it's meant to. Think I'll get the GS2 instead.
[HTC Sensation] zmfl:
I second that!

If the cover has two grounding points, there should be 2 pins as well :)
[HTC Sensation] abrown0809:
Can you please get us some pictures of this newer sensation's back and cover?
[HTC Sensation] davedes:
Htc Sensation touch screen issue

Had my htc sensation for two weeks now. starting to experience the mentioned lock screen problem/bug! Sort this out HTC!!!!
[HTC Sensation] davedes:
Well guys after reading all sorts of threads, contacting HTC, booting up in safe mode to see if its 3rd party app related & last but not least trying foil over the grounding pin. I can confirm that the immediate fix for me was bending the grounding pin slightly forward. Tested the lock screen over 20 times and it responded every time. Thanks for all the info in this thread guys. Once again it pays to be a member of xda :) HTC thanks for nothing although this didn't really surprise me of your lack of interest.
[HTC Sensation] idavid_:
Looks like grounding is the issue for most people. Good to know that it worked :)
[HTC Sensation] aliensmille76:
No,normal sensation
[HTC Sensation] aliensmille76:
Will try. Tell him to send some pictures to me
[HTC Sensation] aliensmille76:
Get picture in about 30 min
[HTC Sensation] stuart0001:
Please can he also get a picture of the open back of the phone so we can see all contacts etc
[HTC Sensation] 387ena:
HT 15RV

Same problem, + problems with delays on the touch screen.

ROM; RUU_Pyramid_hTC_Asia_WWE_1.28.707.2_Radio_10.43.9007.00P_10.11.9007.19_M_release_193173_signed

Is it software, or hardware problem?
[HTC Sensation] undercover:
Ok, guys. Still no pattern. Can someone with the issue shut down phone and take battey and leave it like that overnight please? See if it is to with static electricity (as HTC mentioned) then that should fix it really. Also, when you take battery out, press power button as of to turn the phone on, to discharge it completely.
[HTC Sensation] cjm1979:
Ive found this on mine but not all the time. Ive read it somewhere else as well for another device, i think it was the Wildfire S, but cant be sure.
[HTC Sensation] poisike:
3. I have no such problems. I'm on vacation and have been using the built in wifi hotspot to share internet almost 24 hours a day for 4 days and it works perfectly. We have 2 laptops and my Xoom connected to it all the time. It hasn't disconnected once. Speed is also very good, i get between 4-7Mbit download.
[HTC Sensation] kochavy:
try to disable the GPS, no problem any more!
[HTC Sensation] undercover:
You reckon that's a fix for touchscreen not being responsive?
[HTC Sensation] fallenangel408:
15ZT def not since i never run gps untill needed, i only have the lockscreen being unresponsive when on table or anything but my hands...headed to tmobile to play with others and see if any diffrent prob exchange if its mine only
[HTC Sensation] w3by:
HT15FV - after 2 weeks, everything works fine.
[HTC Sensation] dk_iceman:
HT15KV... Its 14 days old, but i just got it...

had it now for 4 hours no problem with screen or lockscreen
[HTC Sensation] braenard:
Mines HT15EV and its going back to the shop tomorrow morning,, had enough of the bloody thing at this stage,, I'm getting a new one,,
[HTC Sensation] jrwingate6:
Haven't had any problems with the unresponsive ring on the lock screen until I installed LP, ADW and Go Launcher. After I uninstalled all of them, the lock screen problems remained. I'm going to get a new one.

I am really getting tired of these lazy ass manufacturers. Do they not test these devices extensively before they release them to the masses? I think there in such a hurry to get them to the market, they just don't care anymore. I like the device but if I have a problem with my next Sensation, I'm just going to return it and wait for the Hercules.
[HTC Sensation] bobsbbq:
Did you try a factory reset?