yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Dnaq:
Noooooo!!! It lasted for about 18 hours, then it went back to crap. !!!!. I have mailed my operator and we'll see if I can get the phone replaced...hope so...
[HTC Sensation] Dnaq:
I did this just 10 seconds ago and yes, its making the touch respond great! Do you have to do this everytime you unlock the phone? Once in a while is ok for me, but not always.

Lets hope for the best!
[HTC Sensation] stuart0001:
Do you mean the clock in the status bar or on the main screen
[HTC Sensation] k.aalai:
Yes. My idea was thats where the contacts are at the back, so a squeeze would make sure of proper touching.

HOWEVER, now after more fiddling I find that if I just tap the screen three or four times, before the swype, it works just as well.

If I have my silicone case on, all bets are off!

Mightily annoyed....
[HTC Sensation] notus:
Notus

I just spoke with TMobile's Tech support. This is a known issues with the HTC Sensation 4g and is software based. OTA is in the works and should be released in the next week or so. See there official document below.

Per TMobile Tech Support:

Touch screen becomes unresponsive HTC Sensation 4G

Policy Requirement

Do NOT perform a handset exchange. It cannot resolve this.

Understanding the Issue

Related errors

Touch screen does not respond

Buttons on buttom of screen do not respond

The touch screen may become unresponsive. The bottom row of buttons may also become unresponsive. This may happen while using the device, or it may happen while the device is not being used (which may mean you cannot unlock it).

Software version affected	1.29.531.2

Software version resolved	None

Software update resources	None

Issue type	Known Issue

Resolution Steps

General Care

Ask the customer if the device shows the screen in right place.

Note: If not, see: Lock screen shifted up and half screen is black - HTC Sensation

Press the Power button or other keys to determine if the the whole screen is locked up or only the sceen.

Note: If the Power key does not respond, then troubleshoot crashing and freezing instead.

Remove any screen protector on the device.

Leave a comment on this document, and include the following:

IMEI:

MSISDN:

How often does this happen to you?

What is the batter life at the time it froze? %

Was the device connected to charger/USB when it froze? Yes/No

What were you doing when the screen froze?

Test the Power button, bottons below screen, and other regions of the touch screen. What still responds?

If you can access Task Manager, what apps are showing under All Applications as running?

(Access Task manager either from Menu>Task Manager or else drag down the status bar>Quick Settings tab>Total Memory)

What troubleshooting did you use, and did the screen start responding again?

Technical Care

Verify Genral Care steps are completed.

Customer Education

Advise the customer that HTC is aware of the issue and currently creating an upcoming software update for fix.
[HTC Sensation] Dnaq:
Still working like a charm! The touch is perfect!! I have only pressed once and after that everything was great. I will go with this till the problem occurs again, but for now I'm super happy! :D
[HTC Sensation] Caspertje19:
So why doesn't it disappear after a hard reset?

HTC will try to help you on the phone by suggesting a hard reset. If the problem is not gone after a hard reset, they will book it as a repair.

Honestly, I don't care if it software or hardware: I paid €500 for a device, so I think it should not have these issues, defintly not software related.

Just send it back, the more they get back, the sooner they will investigate it
[HTC Sensation] k.aalai:
Truly hoping that:

1- above statement by a network is reality, and not BS to make the customers feel ok for a while

2- it really is only a software issue and not a serious hardware flaw requiring a redesign/revision

3- If 1 and 2 are correct, that we get a fix asap; today I couldnt hangup a call, since it wasnt registering my touch!

The only good thing I suppose is that the screen touch either works or doesnt, and they cant do an Apple, where they masked the antenna design flaw by redoing the software to just show more signal strength lines!!!! Unless the solution involves changing the sensitivity levels so much that it becomes rubbish!
[HTC Sensation] k.aalai:
Very good points!

Perhaps its a calibration issue in the software of the screen contoller (which maybe is like a seperate ROM), eg the min level of capacitance where it registers an input, just guessing.

Anyone know the official HTC position on this?

It will be a good monday morning question for them!
[HTC Sensation] chefp2010:
Calibrate gsensor in settings/display I posted like 4 pages back it works ,
[HTC Sensation] nugzo:
Wow the squeeze worked for me! i'm on my 5th sensation because of the TS probs, atleast this will make it bearable until a proper fix... Or until i crush my screen :(
[HTC Sensation] maschenazi:
It doesn't go away after a hard reset because the problem was there since you got the phone from HTC.

I hope what Notus said is true. I will ask HTC again what is their position on this, the same question I've been asking for a month now.
[HTC Sensation] nugzo:
I've had 5 sensations that all started acting up anywhere from 3 days to a week. They were all fine before that, perfect. A hard reset helped nothing. I cant see this being a software issue. How is a software problem gonna fix itself by pressing on the glass? Hardware all day!
[HTC Sensation] maschenazi:
It might be that the software is not interpreting right the amount of pressure you apply to the screen in certain circumstances.

You might also be right, I was just trying to say that if Sensation was released with software bugs, they won't go away no matter ho many hard resets you do.

I still hope this is software... HTC support told me is software, that T-Mobile document says is software... will have to wait and see.
[HTC Sensation] undercover:
It capacitive touch screen, it doesn't register pressure.
[HTC Sensation] maschenazi:
You are right, let me rephrase, it doesn't differentiate between touch, swipe, fast swipe or multiple touch in some conditions... I don't know, I am just full of hope :)
[HTC Sensation] undercover:
Let's see what happens when undervolt kernels arrive....
[HTC Sensation] stuart0001:
Just had mine on USB charge for an hour through my work laptop whilst also rested on it whilst powered on (AC) and the screen is as good as new, I'm even able to get the carousel working flawlessly). I'm guessing the brushed metal case of my laptop has helped ground the phone.

Edit: I spoke too soon. When I unplugged it the problem came back. :(

I think I'll still send it back because it's ludicrous if I've got to rely on being able to do this every time it occurs and I'm convinced that newer builds are less prone to this issue.

It would really help if people can state their mfr date when posting here (on inside of back over). OP, it would be really usefull to ask for this in the 1st post :)
[HTC Sensation] undercover:
I got my problems back since s-off. And I bet we will see more of that. Reason? People will use it when its plugged in.
[HTC Sensation] nugzo:
Sorry to hear that tinky.... Does the squeeze or pressure technique recently posted work for you? If this becomes a fix for most maybe we could rig something... I have a feeling HTC is gonna have to send out new covers to fix this one :( Although somebody spoke about some chip or something a few days-week ago here, hopefully he knows what hes talking about.. sounded good anyways.... :)
[HTC Sensation] nugzo:
I certainly hope its a software thing... That and the low volume is making this phone pretty ****ty...
[HTC Sensation] undercover:
Nah, it's alright nugzo, i was expecting that. It'll be fixed tomorrow, solution no 3 does wonders for me ;)

I've tried squeeze fix, it doesn't work. All it is, when you wake up phone, it gets sorted out a bit while you are squeezing it :), like when you unlock it starts working ok after a few seconds, doesn't it. So, for me, this fix is BUSTED.

I'm sticking with static or voltage theories. :)

i know what that guy means about the chip, but it would be very difficult to get down to the problem.

As i was typing it, something just hit me, where is that light bulb when you need it!!!! I'm going to raise min freq while phone is alseep before i get rid of the problem, let's see if that does something. Could someone point me to correct increments in MHz please?
[HTC Sensation] Tirozz:
Small update: let the battery drain and took it out wednesday night, put it back in on thursday morning, put on silicon case and immediatly turned it on too charge, used it also for some small thing while chargin

No problems ever since, charging via official charger, USB, my gf's N97 charger, no issues at all so far! Also calling or texting or whatever during charging seems to have no negative effects. Have to change my SIM-card this wednesday due to a providers switch so I'll have to take out the battery again, I'll let you guys know how things go in the upcoming days/weeks.
[HTC Sensation] undercover:
Hold tight people... I believe i've found solid fix.... will report on it later. :)

Edit. Nope, i haven't...... :(
[HTC Sensation] Dnaq:
The squeeze trick still works! Flawless!
[HTC Sensation] stuart0001:
I couldn't get method 3 to work, can I clarify:

When waiting for it to turn itself off do you have Fast boot enabled?

When you plug into charge, when do you power back on?

Does it matter what surface the phone is on whilst charging?

Do you remove the battery, SD card or SIM between shutdown and charge?
[HTC Sensation] maschenazi:
I got rid of the problem for the second time in 1 month. As long as I don't touch the phone while charging I'm fine. Also I managed to reintroduce the issue by using the phone while charging. I used the phone until it run out of juice (fastboot is on on my phone), removed the battery for 5 minutes, put it all back, charge it with the phone off for few minutes, powered it on and most importantly no touch while charging. My phone is always in a silicon case and sits on wood furniture while charging, so I don't think the surface matters. I did try it few times without the case, on wood or metal surface, but it didn't make no difference for me.

Edit: please note that when I tried to reintroduce the problem it didn't happen immediately, only started having the problem after about 10 hours. Also, when I used method 3 to cure it, it wasn't instant, it took a while, about a day if I remember correctly.
[HTC Sensation] undercover:
Exactly right, take one or two charges like that to sort it.

1. Can't remember

2. Pretty much straight away

3. Nope

4. Nope

As long as you don't touch it while charging (and in my case use Desire charger) you will be ok. I'll try fix with supplied charger soon, just for kicks. Let's see if it's actual sequence (drain, kill, start, charge) which fixes it, not different charger.
[HTC Sensation] stuart0001:
Thanks guys, so when method 3 has worked for you is it really like new and you're able to get the carousel to work regularly (I know it's only eye candy but it's a good a test as any) or is it just a lot better than before the fix?
[HTC Sensation] Tirozz:
I would recommend taking the battery out for a night or so, since it still seems that the issue is related to static electricity build up. Carousel was actually working here, but I had other touch screen issues such as not responding to some touches and unlocking issues. Anyway what I did;

Let the battery drain and took it out wednesday night, put it back in on thursday morning, put on silicon case and immediatly turned it on, insert charger at HTC splashed screen (Also used it also for some small things while charging).

And it is really an enormous improvement! I already tried letting the battery drain till phone is death and then charging and not touching, it did help but the problems came back after one charge. Now I'm problem-free for 5 days already. And the phone is even faster now compared to when I just drained the battery and charged.

Edit: Just remembered I also took out the SIM-card, but I can't see how that is related to these issues, mostly battery
[HTC Sensation] maschenazi:
For me, it is like new and the problem doesn't come back as long as I don't play with it while charging.
[HTC Sensation] kanav bhasin:
could use your views

im new to xda, but i have been following it for quite some time. I bought an htc sensation around a month ago, its been working pretty well till i came across this thread which made me a little paranoid cause well its an expensive phone and the return policy here in India isnt really as efficient as your sensation 4gs in the states.

i havent come across any lockscreen issues nor have i any problem with the carousel, smooth and in a single swipe.

my casuse for concern was the app drawer. I owned a desire hd previously and the vertical scroll does seem comparitively (very very slightly though) unresponsive. I checked my friend's nexus s(stock) and found its display to be even more unresponsive but his galaxy s2 seemed a little smoother.

the app drawer on the sensation does function well but not when i swipe my finger vertically as quick as my thumb can flick. it works flawless with resonable swiping pace.

would you say its a problem, cause id rather exchange it now than later and find even more issues.

im sorry about the long post but i would appreciate your opinions, like i said the phone is quite an investment and it is pretty amazing.
[HTC Sensation] maschenazi:
I doubt you will be able to exchange for that, but if you are going to have this issue you will notice it, it is impossible to miss.
[HTC Sensation] maschenazi:
Someone replied to my email to write an article about our problem:

Anyone with English their first language and with better writing skills want to give it a go ? Would you guys support our common cause and contribute to this blog if is going to be posted ?

I hope other websites will show interest in my email as well...
[HTC Sensation] champkongen:
Which blog is it?

.......

Android blog: blackbearblanc.tumblr.com

Twitter : @jeppefoldager

Google+ : gplus.to/jeppefoldager

Rock band : thedeadradio.dk
[HTC Sensation] k.aalai:
Just in case you need to refer a CS rep or when informing HTC, someone has put it on youtube.

http://www.youtube.com/watch?v=aKuyjjVuFsA

Mine has this exact behaviour.

Also some other ones:

http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
[HTC Sensation] maschenazi:
http://www.sim-mobile.co.uk/
[HTC Sensation] MMoodyB:
Since I've flashed to a custom rom which also has Sense removed, my touch screen issues have vanished.

Would normally take 3-4 attemps at the lockscreen ring to make it register but it now works 1st time, every time.

And I no longer accidentally open widgets / shortcuts when swiping through homescreens, which used to happen frequently with the stock rom.

I've no idea what exactly is responsible for the fix but so far it's working as it should be.

The only other thing I've done of notice is remove the back cover 2-3 times due to the phone not rebooting after a soft reset, so maybe that's had something to do with it as well ?
[HTC Sensation] nugzo:
Yes most likely the cover, not the rom. I had the same issue with multiple custom roms.. WEll untill i press hard around the clock area, then it works fine. This is a hardware problem, not software... I'd bet my phone on it.. Not saying a software solution of some kind cant help this or even fix it but the problem is hardware.
[HTC Sensation] danismit:
Does any one else get ink blobs under the screen when you press down fairly hard?

This doesn't happen on the Desire HD or the Hero, but I've got it on my sensation. Might this lead to more touchscreen issues?
[HTC Sensation] notus:
And the Battle Continues

TMobile has confirmed with me on two separate occasions that this issue is a known issue and that HTC is working on a fix. They state that phone exchanges/warranty repairs won't resolve the issue.

HTC Customer Service is stating they have never heard of the issue and are recommending I ship the device in. I've forwarded all the official information that TMobile provided me to HTC. Trying to get an idea of what the root cause really is, what should happen or what is going to happen.

Keep you posted.
[HTC Sensation] k.aalai:
Is that Tmob US?

Spoke to Orange UK, and Htc Uk, both claimed they are unaware of the issue.

So asked them to note and escalate, lets see what happens.

Also reffered them to here and youtube vids. Am really hoping for something soon, my phone is barely usable at the moment.
[HTC Sensation] Tirozz:
Yes, I do, doesn't seem to lead to more touchscreen issues as I had these and have no issues atm.
[HTC Sensation] undercover:
Thank you.

I'm still waiting for Escalation team to get back to me.
[HTC Sensation] k.aalai:
Is that your network or the HTC esacalation team?

As i said previously, spoke to HTC today (their warranty phone number, which might be a third party repairer), had a call back from HTC themselves (reffered by Orange UK) and they were unaware of the issue...

Im just trying to figure who is or isnt aware of what, and in which country? This way we might see some action out of HTC, if they know about the issue.
[HTC Sensation] noah1017:
Similar but more intense issue

I am on my second htc sensation 4g on tmobile us.

My first device started suffering from the lockscreen circle and app touchscreen issues. When I would tap the unlock button the screen would turn on and i would touch the circle and start to drag it up but the circle would quickly bounce back to the bottom as though I had removed my finger from the screen and while continuing to still drag upwards, i would notice that one of my quick access lockscreen Apps would be under my finger towords the center of the screen. I did several factory resets as well as different battery removal techniques and nothing resolved the issue for more than one consistently good unlock. I had 20 days as opposed to the standard 14 days offered by us carries since i was sent the phone without charge for renewing my contract (will explain more further down) and after 18 days of use I spent one day outside and used the phone to play a couple of songs from my music player while keeping the device primarily in the shade or In a pocket. I started to not a way more extreme issue with the touchscreen that surfaced while outside.

The touch screen was almost completely unusable. The lockscreen ring would drop as it wanted and i could barely swipe between homescreens without the phone mistakenly opening something my finger had swiped over. It made typing on the keyboard almost impossible with stock, SwiftKey x and swipe. I then did a factory resets and total wipe and the problems were automatically returned. I believe this meant that the hardware was not going to work in the future on that device so i called tmobile and returned it via mail in exchange for another sensation. I do not fully recall the originals serial number but i remember it started with sh and had another h possibly accompanied by an s in the middle.

My second device has a serial of sh179t50xxxx and so far I have not had any lock issues after 14 days with another 6 days of buyers remorse window left. I am considering return to wait for a dual core samsung but am caring less and less about doing it with each day.

With both phones i've had wifi issues when in landscape or device is laying flat on pants or bed etc.

I also wanted to add (since there are users who aren't burdened by us carriers on this page) that the only reason I agreed to sign another 24 month contract as well to recieve a free htc sensation was because I was able to a guarantee in writing from tmobile that if or I should say (as the tmobile reps did) when tmobile us is purchased by AT&T that i will either get a free flagship phone of my choosing for network compatibility OR i can cancel with no early termination fee.

I STRONGLY ENCOURAGE ALL TMOBILE USA CUSTOMERS TO DO THAT REGARDLESS OF PHONE OR ANY DETAIL OTHER THAN BEING THEIR CUSTOMER AS IF NOW!!

I am wondering how people luck has faired with my current phone Sh179t50xxxx as i have had no lockscreen issues but may want to hold out for a samsung device (but probably not if i gotta wait til sept)
[HTC Sensation] undercover:
HTC. Carriers are normally useless with such things, but on this occasion HTC is about same, We need more people to report it to HTC. They were unaware. HTCGATE?
[HTC Sensation] k.aalai:
I spoke to I assume the Indian Htc call centre (from the accent). You too?

Hopefully it gets escalated enough, I also encourage everyone to call it in to their network and HTC. Point them here and the youtube videos. From the videos its obvious we ALL have the same strange behaviour, and its not isolated.

They cant realise something is wrong unless enough of us report it; 66 pages of us talking about it wont solve it.:)
[HTC Sensation] undercover:
Well, people, spend a minute and email HTC please about this issue. I reckon we should do it centralised, choose one big enought HTC centre (like UK) and email them even if we are from different countries. Many emails about same issue are bound to attract their attention.
[HTC Sensation] kris.sh:
Had the phone about 3 weeks, having these issues too. Nothing seems to fix this reliably for me, but I have contacted HTC ANZ and jumped through some troubleshooting hoops, but the rep wouldn't say whether it was a known issue or not really. So will see how it goes.
[HTC Sensation] maschenazi:
My call was logged a month ago. At the begining they said they haven't heard of this problem, but after two weeks they said HTC is aware of it. I have asked my call to be escalated and now I'm waiting for a response from the "big guys".
[HTC Sensation] kris.sh:
"Posted comments on the website are really not reliable for these are opinions of different people, we are not looking into it as a known issue because we are not getting much complaint about this concern."

:(

That's from Aus/NZ support
[HTC Sensation] stuart0001:
Below is the worldwide support address. There are also country specific contact pages but I'd suggest we all contact the same place so they can't keep saying they're getting no reports.:

http://www.htc.com/www/contact/email-us/

Might be worth at least including the link below which demonstrates our issue perfectly

http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
[HTC Sensation] undercover:
Thank you. I'll update OP once I'm on pc.
[HTC Sensation] maschenazi:
Is that what HTC support told you ??? :confused:

HTC UK is aware of this. What the fu*k ?! Are they not centralizing their support centres ?
[HTC Sensation] falcon eyez:
thaanks

Sent from my HTC Sensation Z710e using the XDA mobile application powered by Tapatalk
[HTC Sensation] maschenazi:
Also posted on the Androidpolice website... and actually on all websites that I could find talking about this issue, including HTC and HTC Sensation Facebook pages.
[HTC Sensation] kris.sh:
Yep, Australian/NZ HTC support :(
[HTC Sensation] stuart0001:
I've also started a pertition here:

http://www.ipetitions.com/petition/htcsensationtouchscreenproblem/

Feel free to comment, sign & distribute as you wish :)
[HTC Sensation] maschenazi:
Signed it, thanks for that. Also asked people to sign it if they have this problem on HTC facebook websites hoping it will pick up some weight.
[HTC Sensation] stuart0001:
I've added the below to the pertition. Is it safe to have a serial number visible or should I change that?
[HTC Sensation] undercover:
Signed, as I said earlier, will update OP. Well done guys, nice to see people interested in helping.
[HTC Sensation] undercover:
I was told by HTC UK they are NOT aware. Talk about consistency.....