yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] Tubular:
I'm in almost the same boat as you. One stuck pixel, massive light bleeding. I just sent it in Thursday and they're going to receive it Monday from which the two week period begins.

1. I was also forced to pay the return shipping. Unfair is an understatement for a unit that was defective straight out of box.

2. They can't guarantee a replacement, only a "repair". Whether that means they butcher it by breaking the bezel using a putty knife and the whole thing creaks after they slap it back together is unknown.

3. I would just throw every issue you have on it to a letter. What they should have sent you is an e-mail which comes with an attachment file which is a checklist and it requires a signature and the RMA number. Simply fill it out (I put the TF101 16GB on the "Other" section of the checklist).

You'll need that checklist above, the issues sheet which you have to type up and a copy of the invoice to prove warranty is still in effect. Staple the three documents together so your gripes/issues sheet is on top and implicitly it becomes the first thing they are likely to read. Throw some red ink in there too, either from red font or circle some passages using a red pen to catch their attention for important areas to read. Just don't overdo it.

4. Finally, they told me to include all of the stuff it came with including box, manuals, charger cables, etcetera. I put it all in there and I made the asshole CSR confirm that if they "repair" it they will return these back to me and I stated this on the issues sheet as well. If they replace the unit I wanted the whole thing replaced and they could keep my packaging. If you don't send the box you may save on shipping costs but the instructions quite clearly state that they're required to protect the unit during shipping.

Based on Murphy's Law and the generally ****ty quality of their CSR's I am assuming the box will become lost in a black hole and I'll receive a unit with no packaging to complement the $417.00 I paid for what is essentially a refurbished unit.

The cheapest and fastest way to send it IMO is the medium Priority Mail flat rate box coupled with Delivery Confirmation and Domestic Insurance for $400.00. Don't insure it for a penny more or you're paying another $1.05 or so. Insurance is a must, if you don't they'll blame it on you if it gets lost. The total comes out to around $17.00 where I am counting the postage, DC and Insurance. The medium PM flat rate box is sized perfectly to fit the unit and allow you to put padding on all six sides and will run you about $10.75 and it generally takes three days to get there, counting the day you mail it and the day they receive it. Be careful if that third day lands on a weekend like Saturday, although USPS delivers apparently Asus Service Center isn't open on Saturday's so the package is held until Monday.

If you do send it, good luck. Do post your experience and the results. We'll be like blood brothers, we'll see whether we get shafted and which one of us gets it harder.
[Eee Pad Transformer General] finalhit:
Thanks for the response. I actually put off sending it until tommorow and was thinking of ups...but I guess usps is a good choice as well.
[Eee Pad Transformer General] Tubular:
The e-mail I got from them clearly states that packaging should be included but I took another look and it says if it's not included you can just package it securely.

To do it by USPS you need to have the unit packed in the box it came in or just bring the unit itself if you're not sending the packaging. Go to a post office and ask for or find the medium Priority Mail flat rate box. It's the only box that's about the same in terms of dimensions as the Asus Transformer box it's just a little bigger. Put the Transformer in that box and put padding all around the inside, peel off the adhesive strips and close up the box.

You'll have to bring your own padding whether it's crumpled paper or packing peanuts because the post office doesn't give you any from my experience.

Once it's all sealed up using the adhesive strips on the box, write the destination and return address on the place the box tells you to. You might also be able to find a label you can write it on and then stick the label on.

Then find the bright green DC form, fill it out, detach the barcode sticker portion from the form and peel the backing to apply the barcode label to the box. Do the same for the insurance form which is blue (make sure the insurance form is

the blue one

that says Domestic Over $200.00). If you get the wrong one (the black one), it's not possible to insure for anything over $200.00. On the insurance form only fill out the bottom stuff, the rectangle boxes above are printed on by the computer at the cashier.

Now before you make you way to cashier, make sure you have:

1. The medium PM flat rate box sealed with the Transformer inside.

2. DC has been applied (bright green label) and you must have the other stub with the address information on it.

3. Likewise insurance must also be applied (blue label) and you must have the other stub with the address information on it.

4. Go up to the counter, hand them your package

and the two colored stubs

for DC and insurance.

5. They'll ask how much you want to insure for, obviously you tell them $400.00, they stamp the stubs, print the insurance information on to the blue one, take your money, give you your receipt and the two stubs back and you're on your way.

Don't lose the receipt or either of the two stubs.

The receipt will have the numbers from the DC and insurance stub but you don't want to lose those anyway in case something happens.

6. You can use the numbers on the bright green DC stub to check the status of your package on the USPS website.

If you can do UPS it's a little better because the insurance is already implied I believe (don't quote me on this, make sure). They also have real time tracking but IMO UPS takes longer and is a bit more expensive. Priority Mail is almost always three days with the first being when you drop off and the third being when they receive it. This is even if you're doing this from NY to CA.
[Eee Pad Transformer General] dazz87:
i sent my tablet using UPS from S. Cal to Texas using 3 day ground for 11 bucks. I just sent in the tablet with the box. I kept the charger and usb cable. Monday 20th will be a week now since they receive it. hopefully I will get it back at the end of this week. my tablet backlight die after one month.
[Eee Pad Transformer General] finalhit:
wow, thanks for the very detailed response tubular. i never really shipped anything before (except returning a package to amazon, but amazon made the that process painless, wish asus did the same)

so UPS is always insured? so dazz's 11 bux is insured? i may very well go that route if that were the case.

still a bit bitter of having to pay for shipping, as i'm very much convinced that SOD is a product defect, not a user-caused one...but for 11 bux, i'll save myself the stress, and let this one go.
[Eee Pad Transformer General] Tubular:
Call them and ask. From what I know packages are insured by default and yo have to put a claim if it gets lost. Usually they go through a lengthy process of attempting to find the package.

The only downside to UPS is it may take longer. Especially if Asus wants you to send to Fremont, CA and you're on east coast. If you're not going by a 3-day service and you do UPS Ground you're easily looking at five or six business days.

The pros are that it appears cheaper based on what the other poster said. In addition it's easier. It's one label that you put on the box. USPS requires all of that mess I put up above, putting the destination/return address, filling out DC form and applying that label, filling out insurance form and applying that label.

If you've never done it before you might be better off just doing it by UPS and having UPS help you with the package at a UPS center because USPS doesn't help you with ****. There's already a line there and if you wait until it's your turn and ask your question it's going to be a waste of time. There's literally glass windows separating you from them. UPS centers allow workers to walk around the counters and actually assist you.

From my experience postal workers are agitated, annoyed and rude. Definitely won't be fun if you make a mistake.
[Eee Pad Transformer General] dazz87:
I didnt get it insured when I sent mine in, too pissed off that it was coming out of my pocket for a defective product. Also, my TF missed the delivery date by one day and I got a refund of 6 bucks back... So I ended up spending 5 bucks...:D
[Eee Pad Transformer General] krighton:
nowhere did i read they wanted a copy of the invoice or warranty card or anyting of that nature to show if it's still in warranty....since these things have only been available a couple months, i can't imagine ANY TF101's being out of warranty yet. I just mailed in the unit (no cables, no manual, no nothing but the TF101), factory reset, in original box with the 2 pieces of paper they requested....they also said nothing about getting a repair/refurb in return.

i can't imagine they have the time to physically repair the various units that come in and get them back out in a timely manner....though i'll know quickly if i get my old one back, mine has a nice chip/flek where the copper used to be.....they also didn't mention anything about me paying return postage (unless you meant you paying the postage to send it and them paying the postage to send you the fixed one).

Fedex ground and it should be there on wed....not sure who you people are talking to to get so much information, my letter said to ONLY send the stuff you want replaced, not all the cables and stuff.

Oh, and sent it to a Suite 200, what kind of Suite has a white room and able to repair broken computers, i thought these were all manufactured in Taiwan, doubt they have the ability to repair them in Texas.

$14 for ground Fedex, really the only shipper i trust for expensive items.

Please do not to include any accessories, including but not limited to as they will not be returned / replaced. Customers will be responsible for shipping fee if they are requesting items to be returned
[Eee Pad Transformer General] finalhit:
Shipped it ups. Its indeed 11 bux for ground...3 days from socal. First $100 is insured, $2 additional for each $100. Didn't want to risk 400 to save 6 so paid for that as well.

Also didn't want to send my box in (dunno why, feel a bit secure having the barcodes and stuff) so paid additional 5 for them to pack it.

Came out 23 and change...shiuld get there in 3 days
[Eee Pad Transformer General] zephiK:
Eh? I've sent a package to California with UPS and it was sent there by three days.

I trust UPS more than USPS. It's far much better and stable.

Not sure what you're talking about UPS taking longer.
[Eee Pad Transformer General] Locri:
What are the return times like? I'm up in Canada and I sent my TF in for a problem with the bezel and it's been at the RMA place for 3 weeks now! I'm getting a little frustrated because my RMA number isn't working on the tracking site, but when I call support up they say they can see the status of it and keep telling me I have to wait "just a bit longer".

I love the TF, but I'm getting very frustrated by ASUS's tech support. The tablet has now been in an RMA center longer than it's been with me :(
[Eee Pad Transformer General] Tutti-frutti:
It took 2 weeks here. Picked up from the Netherlands, shipped to Czech Republic (1 day), speaker + accelerometer repaired (12 days), shipped back to NL (1 day).
[Eee Pad Transformer General] Tubular:
UPS Ground takes five days at the minimum to reach CA from NY. If you haven't used UPS Ground before you have no idea what you're talking about.

UPS 3-day gets from CA to NY in 3-days, that's why it's called 3-day. UPS Ground however, does not.

Oh and the Grapevine, TX facility does have a clean room. Look up the address for the Grapevine, TX facility and you'll find the "ASUS Service Center" is actually "Wistron Infocomm". You'll also find a news article about how the facility was renovated last year to have better air filtration and upgraded clean room standards overall. It makes me a bit more confident but reading forum posts from people who sent in laptops and motherboards to various Asus contractors shakes my confidence. Some have received either no repair or their items were purposely damaged so that Asus wouldn't have to foot the bill for the repair. It's this kind of shady bull**** that makes me fear the worst.

I sent in everything because not only was my unit defective, so was the charger. I don't know where you got that above passage Krighton but it's clear on the e-mail:

Bubble 7 means don't put irrelevant **** in the box like a game boy or something. Everything that came with the unit is fair game. I better get all of it back since these pricks insist on repairing instead of replacing.
[Eee Pad Transformer General] deadman3000:
"By shipping your unit to an ASUS service center you agree that ASUS cannot be held responsible for any damage that occurs as a result of third party courier service."

I believe this is both immoral and possibly illegal. The item(s) should be insured by Asus with the courier they use. If the courier is handling the goods on Asus behalf then they should be responsible for any damage incurred during shipping and claim the money back from their courier!

I'd challenge any sensible small claims court not to agree with my thinking on this. But I do not practice law so if anyone wishes to chime in please do.
[HTC Sensation] davemayur:
So glad to have the HTC Sensation India launch announced by HTC yesterday!!

Planning to buy one after having cherished the timeless, ageless wonderphone HTC HD2 till date, but also want to be careful about general issues that you friends (current users of HTC Sensation) might have experienced so far.

Please share your valuable experience, friends!

P.S.: The HTC Sensation announced for India is only the 3G variant, and not the 4G one launched in the western worlds.

Thanks and Regards,

Mayur Dave.
[HTC Sensation] davemayur:
Hey! Been a long time but I haven't received any replies to help me :(

Care to share your feedback? :)
[HTC Sensation] joslicx:
Had ordered mine @Letsbuy last saturday. Expecting it to be delivered anytime now (it is with the courier company as per their records). Cost me INR 29299.

wait is killing me really
[HTC Sensation] mahesh_9j:
Got mine from ebay @29999/- its awesome to have sensation in ur hands....best phone so far..:)
[HTC Sensation] davemayur:
Thanks Friends for your reply!

I have been reading a lot about the HTC Sensation 'Death Grip' issue that existed bigtime with the iPhone 4 that was launched.

But following a thread here in this section, people are divided over the existence of the 'Death Grip' issue. And I have come to the conclusion that the issue does not exist on every HTC Sensation handset. If it exists for one user who bought this phone, it may not exist on the next handset purchased and vice versa.

Do share your experience on the reported issue when you get your respective HTC Sensation handsets.

Thanks and Regards,

Mayur R. Dave.
[HTC Sensation] PG101:
No issues here.. its solid as a rock.. u know i am not even missing rooting it.. as the stock is strong...
[HTC Sensation] davemayur:
Cool!

Congratulations Prateek for the 'Death-grip' bug-free phone you are enjoying! Thanks for your feedback.

Shall continue to wait to hear the experience from our two other friends who have/shall have the HTC Sensation.

Regards,

Mayur R. Dave.
[HTC Sensation] Enthrall:
Just to clear things up - the death grip on the iPhone 4 drops your calls, and it occurs while holding your Phone in a normal manner.

This isn't a cause of concern on the Sensation. You have to grope it, not so much grip it, around the upper half of the phone. This almost decimates your WiFi signal, not the cellular signal. Or even lay it completely flat on your palm (it works just fine lying on a table as seen in numerous videos).
[HTC Sensation] joslicx:
I got mine this evening. Here are the first impressions:

1. Device is mind-blowingly beautiful! It is the katrina Kaif of the mobile phone world!

2. Its incredibly slim but at the same time feels very well built!

3. The screen is just awesome! qHD resolution makes it possible to read even the smallest of letters! The colors too are pretty good. I just cant even imagine how good the sAMOLED+ of S2 must be, given that it is percieved to be better looking than S-LCD.

4. It is fast! And I mean it. i was up an running in 5 mins, and the phone set up all the wifi and network settings (I have a gprs connection) in no time. Browing on wifi was pure bliss.

5. Ran about 15-16 applications one after another. No problems there.

6. Found an annoying issue! Sometimes the phone shuts down after taking a picture! But holding off for now as it may be because battery was at low levels.

7. The infamous death grip is NOT there on my phone! Tried to replicate that but wifi holded very well. In the worst case it just dropped one bar! The speed was excellent (though I didnt try playing any youtube videos etc) Will do more testing/playing tomorrow.

8. Installed Quadrant. Score came out a paltry 1888! Doesnt mean much as I didnt feel any lags while so many apps were running. Even the 3-d carousal effect of the homescreens is running quite easily on my phone.

So only one issue so far - Phone switching off after using camera sometimes!
[HTC Sensation] PG101:
Yet to experience it, have taken approx 50 odd photos in different conditions to check which camera setting will produce good results..

EDIT

I had this weird thing this morning. I had put my phone on charging last night.. this morning when i woke up i saw the LED turned Green so i Unplugged the charger,, and tried to turn the screen on.. but no luck.. I had to take out the battery and re-insert.. and it showed that the battery level was 63%.. funny.. as it was on charge for almost 7 hours and it did show a green led...

Another thing.. so I put it back on charged.. it charged pretty fast uptill 99% then took almost hald an hour to get to 100% from there...

Any ideas.. any similar experienes?
[HTC Sensation] joslicx:
Actually there is a page here on xda on modern batteries behavior. Once fully charged, they are expected to keep on draining a little even if charger is plugged. this is supposed to protect overcharging/increase life etc. you can search and read it more in detail.

But drain to 63% is fishy!

I left mine for overnight charging (unplugged after about 8 hours - this was the first full charge). Played with the phone for about 4 hours in the morning (transfer of contacts from my earlier HTC Touch Diamond, trnasfer of about 4 GB of music and photos, downloaded few apps from market, wifi ON all the time, Bluetooth ON all the time, took a few snaps of my daughter. After that my battery indicator was showing 80%+ charge. Seems excellent!
[HTC Sensation] aNYthing24:
Take the Quadrant scores with a grain of salt. The MSM8260 is an asynchronous processor and Quadrant can't recognize that.
[HTC Sensation] kannanX10:
just bought mine ..............funny thing is i found dust under the screen in first 3 htc sensation handsets opened by the retailer so i checked the fourth one and bought it,it is also having tiny dust particle in it........so it seems when checked throughly there is some dust beneth the screen in most of the sensation handsets available rightnow......some r visible in grey/black background and some in white background..........its very annoying when we pay 30k and facing with these issues............
[HTC Sensation] Enthrall:
Could you tell me what City and Shop you bought it from? The shopkeepers I spoke to here said any problem faced after opening the box would have to be dealt with by contacting the HTC Tech Support. There wouldn't be any considerations about these things from their side.

One of the noobs suggested I don't buy the Phone if there was a likelihood of so many problems... great suggestion (/sarcasm) I think I might've scared him a bit though O:)
[HTC Sensation] EmceeGeek:
Everything has been perfect for me so far. The death grip situation hasn't affected me, I'm not sure what others are doing or how they hold their phones. Hope you like it as much as I do!
[HTC Sensation] PG101:
No such dust under my screen...
[HTC Sensation] kannanX10:
poorvika,coimbatore,TN............they did tried 5 units and each and every one had that problem.........got my entire cash back.....HTC has a serious issue in their hands(in my lacality to my knowledge 7 devices have been returned to HTC)
[HTC Sensation] kannanX10:
i did checked 5 devices,each of them had that issue so,I got my entire cash back........thats it........did checked Tmobile forum they r stating it as problem related to design of this device
[HTC Sensation] PG101:
Strange as.. i have checked the screen thoroughly.. removed my screen protector.. looked at it from diffferent angles.. still no such thing as dust.. (now have to get a new screen protector!! LOL)
[HTC Sensation] davemayur:
Hey Friends!

Seems like this thread has come alive with India getting this phone launched here!!

Well, since I was the creator of this thread, and after reading your reviews about the HTC Sensation, I decided to write to HTC about this and to get to know more about the 'Wifi and BT signal issues in landscape mode'.

So on the HTC India webpage, under Support tab is where I wrote an e-mail to them.

3 days later, they replied by e-mail, in detail, which I would summarize as follows:

a. They thanked and all that and said that they tried calling me but I was not reachable on my cell phone! Funny since no one from my known friends/contacts have told me that since ages. I also have 'Missed call alert' service activated by my operator, in case I was not reachable. Now this is the beginning of the funny explanation by HTC.

b. They said that holding the phone in landscape mode 'should not' make the phone behave weird in any ways. But further they suggested that if the HTC Sensation behaves so, please spread out your fingers to let the antennas not be covered completely and such crap.

Finally, their response shows their fear for committing that the HTC Sensation is free from the widely-reported issue. Their language brings out their lack of confidence and so I wouldn't take the chance to buy the HTC Sensation, even though I was greatly desirous of buying it! :(

HTC HD2 shall continue to be my phone! :)

Thanks and Regards,

Mayur Dave.

P.S.: The 'dust under the screen' was another brilliant issue we've found here! :D
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] albanianbrotha:
Just got an HD2. It had some froyo rom on it. First thing I did when I got home was put WP7 on it. Very easy, and I'm loving the HD2. Multitouch is a little awkward, but the OS is rocking.

However, I noticed I installed an old version of the OS, and I wanted to upgrade to a custom ROM. I'm not sure if I would have to reactivate it after upgrading the ROM? If I do have to reactivate it, would microsoft do it if I gave them the same information as before?
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] hyellow:
you can use the same activation key that you already have received from MS.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] albanianbrotha:
What if I didn't write it down somewhere..? Lol.
[HD2 Windows Phone 7 Q&A, Help & Troubleshooting an] soapbox23:
Out of luck friend...request a new one or talk to MS customer support and tell them you lost it and reset your device or something.