yashsingh1/xdaforums huggingface dataset:
[Desire HD General] ghostofcain:
It wouldn't do you any harm, but in the UK at least they can't decline a hardware warranty claim because you've rooted
[Desire HD General] CodeJACK:
I just ran the stock RUU over mine before returning it.
[Desire HD General] Daz555:
11 days ago HTC emailed me to advise they had dispatched a new battery......guess what.......yep, nowt.

They were also delighted to inform me that they had dispatched an 8GB mSDHC card by way of compensation........genius. We had actually agreed on a 16GB card. Either way it has not arrived anyway.

Utter shambles from start to finish.
[Desire HD General] CodeJACK:
Just got a call from Vodafone to say my phone had come back from repair.

Going to head out and get it shortly. Will be interesting to see if its actually fixed. :D
[Desire HD General] aliveanddead86:
I had a bad experience.. took them 45 days to sort out my phone.

It was sent in due to a camera blur, it blurred the right hand side. I got told it will be 5 working days... These days came and went, so I called them up, to be told it is on the priority list, which means it will be sent out asap (a couple of days). This time period came and went. Long story short, they kept telling me my phone will be sent out in the next couple of days, when really it was sat there waiting for a new camera to be delivered from Taiwan, which I found out about 30 days in.

In the end, I quote the sales and goods act, and pointed them to the direction of their terms and conditions, which state that in a delay, either party must notify the other, but they never notified me. And the Act which stated that a repair must be done in a reasonable time frame, else a replacement product must be issued.

After I sent them off a letter stating this, I had an email reply saying that my phone will be with me by next wednesday, which also came and went... on the Thirsday they rung me up, telling me a new, boxed HTC Desire HD will be sent out to me, I got that on the Friday. Makes me wonder why they didn't save time with all this messing around, read their own terms and conditions, plus check out the law before they built a repair centre!

Overall, I was glad I had a brand new phone, but annoyed with their level of service, and lack of answers. I even had Orange ringing them up requesting my phone be returned to be as they had broken the law.

Matt
[Desire HD General] CodeJACK:
Just been to collect the phone and just as well i tested it in store.

Still not fixed. All they did was reload the software!

So, its off for another repair now with alot more details added to the description.
[Desire HD General] Andy:
Exactly what they did to mine, I don't understand the thought process of these "Engineers/Technicians". Repair notes state,

"Faulty Vibration Motor: Does not vibrate / distinct scratching noise when supposed to vibrate".

Somehow updating the software to 2.36.405.8 will fix an obvious hardware fault?
[Desire HD General] vr5:
Same story here guys:

1) end of may FOTA 2.3 killed my wifi (and the previous FOTA 2.2 in Dec10 killed the stock 8gb card)

2) HTC service UK was useless of the phone

3) picked up DHD and returned it in a week without a battery

4) had to chase them for 2.5 weeks to get a battery

5) received it today and wifi still not working

There is something shady going on with the batteries (faulty?)!

It is also clear that the service centre is rubbish and HTC is not complying with the warranty T&C

Pls keep this thread alive. I am seriously considering taking a proper legal action against HTC in the UK. I will talk to HTC tomorrow. Will keep you updated.
[Desire HD General] jamiee6610:
I recently went to the HTC exhibition, they showed me my screen was damaged.

I had it collected on the monday and returned on the friday!

The phone was fixed and fine.

I had no complaints and could only say it was a positive experience.
[Desire HD General] nm8:
Good luck mate and please do keep us updated.
[Desire HD General] vr5:
Well gents, here is my report:

I have just downgraded to 1.32 - wifi is working perfect again! obviously 2.3 update has serious issues. And HTC service in the UK is hopeless at the moment.

I am going to take this on with HTC.

Will keep you posted
[Desire HD General] Daz555:
2 weeks now since HTC claimed to have shipped a battery, no surprises as to whether I have it yet or not!

I have also spoken to them about why they have (apparently) shipped an 8GB sd card when we agreed on a 16BG. Well wait for it, HTC tried to claim that this was because the DHD does not work with Class 6 cards and the only 16GB cards they stock are Class 6.

I pulled them up on this hogwash and they eventually confessed the error in giving me this bullcrap message. HTC then agreed to ship me one via priority next day delivery - a new onsite engineer service they have or something - not a lot of use of course without a battery!

I then got a call on the supposed delivery day - out of stock, probably going to be two weeks.

Seriously HTC, pathetic.
[Desire HD General] kingkobra74:
Mine went to the repair centre after a failed Gingerbread upgrade. Took two weeks to get it back, but when it did, it no longer read any SIM put in it. It was sent back to the repair centre the same day. Its been three weeks now since it went back and I've not had any update since. Multiple times I've asked them where the phone is, and multiple times they never responded. Spoke to someone a couple of days ago, and now a Regional Care Manager is on the case, and says I should have it back by the middle of next week.

I'm not holding my breath.... by far the worst customer service I have ever experienced!
[Desire HD General] aliveanddead86:
Send them a letter via first class recorded post, stating the law, and how the device should be repaired in a reasonable time frame, if not, then a replacement product must be issued. Also state in the letter that the they now have a time frame of 5 working days just like their T+Cs state (albeit it does also say delays can occur, but 2 weeks is more than a delay, and almost 3 times longer than 5 working days), and if they do not deliver, then you will contact trading standards regarding the issue, and seek legal action. Trading standards said to me that if HTC do not adhear to the law, then they would be my legal representation.

Worked for me, I got a brand new desire HD from them.
[Desire HD General] vr5:
Ok, talked to the HTC UK today and here is a summary:

1. HTC is aware of wifi issues and working on a solution

2. It seems that HTC will unlock bootloader in the future DHD update

3. Batteries missing from return packages as far as I understood is a result of switching servicing companies (shipping policies: with and without accessories).

It's always odd talking to HTC - the guys on the phone are nice and helpful, but the problems are not fixed. I think they should do much more talking to us, customers, about the FOTA and issues.
[Desire HD General] aliveanddead86:
+1! HTC are great on the phone, they try and move the world for you, just s shame it never actually happens!
[Desire HD General] Daz555:
Still no battery.....

HTC are utterly useless. The technical problems I've had with my DHD (2 previous faulty handsets before my current one) was getting close to convincing me I'd never buy HTC again, but my experiences with the repair service have confirmed it for me.

Never again.
[Desire HD General] ghyu:
I'm in the middle of an HTC repair dance too. Except I got mine off ebay, so don't have so much of a "fix it or I'll get trading standards" stick to hit them with. I do have the original delivery note, which they seem to think sufficient proof of purchase though.

Originally I noticed the camera focus had stopped working, and the volume up button was broken (worked if you pressed *really* hard, but definitely wrong).

Phoned htc and they were really nice on the phone, sent out a ups guy for the next working day. He came and picked it up. Was delivered back one week later. The volume up key was fine, but no change to the camera. Phoned them up and explained, again they were helpful, said they were sorry, and arranged to pick it up next working day.

Just got it back today (6 days later), and it is exactly the same, still no focus on the camera.

Was starting to lose hope, but after reading this thread I might aim for the 3 repair failures then new phone thing...
[Desire HD General] Daz555:
Well I might finally be getting somewhere. Had a call this evening from a senior level manager who tells me that they are giving up trying to supply me with a battery and SD card and are going to BUY them for me from another retailer for delivery to my address.

Sorry state of affairs for HTC but if I get my bloody battery at least I'll be finally up and running.
[Desire HD General] CodeJACK:
Got a call today from my local Vodafone shop to say my phone was ready for collection.

Man was I annoyed to find that nothing at all was done to the phone but a software reset.

So its off for repair again.

This time the guy in the shop told me that if it was not repaired, they are entitled to replace the phone for me the next time.

I hope this happens at this stage to be honest but will be very pissed off when I loose all the apps that I have purchased because of an IMEI change. :mad:

Anyway, here's to another week or so without my DHD.:p
[Desire HD General] Daz555:
Most apps are tied to your Google account though surely? I know that the vast majority of the apps I have purchased work on both my android phones.
[Desire HD General] neo6776:
Yeah they are tied to the google account. Not IMEI number.

I have apps i bought ages ago and had them on about 4 different devices.
[Desire HD General] CodeJACK:
Cool, thanks guys.

Think the only app I would loose then is the perpetual license for the Route66 GPS software (€30+)
[Desire HD General] fazi78:
I send my phone for repair.

they say moisture damage.

300£ for fix if I want or 19.99£ for send back.

robbery?
[Desire HD General] Daz555:
I suppose all that matters to you is if you KNOW if it was water damage or not. If you know it has not been exposed to water then stand your ground on the issue.
[Desire HD General] Daz555:
I HAVE A BLOODY BATTERY. Finally!

No SD card yet, but beggars can't be choosers.
[Desire HD General] lukesan:
Guys it is not only in the UK.

I've just calmed down a bit since my ride with HTC here.

I own(ed) a HD2 which was/is broken since March.

The things that you guys wrote is almost simular to mine like just flashing the firmware for a device that blocks in 5 minutes time.

About 8 missed pickup appointments in total, not to mentioned telling me different stories every time.

After the 3rd 'repair' they gave me a refurbished HD2 which was .... not working 100%.

Then last week they proposed to trade it for a Wildfire or a Legend. Yes, you've read that right. It's like trading a Mercedes CLK for an A class.

Then I got so furious with them that I emailed the CEO and all of a sudden a day later I get a phonecall from someone at HTC here that I will now get a brandnew Desire HD (that is why I am reading this thread here)
[Desire HD General] ghyu:
Ok, next stage on this, I arranged for a third repair, this time a "High priority" repair. Was picked up Tuesday, delivered the following Monday (I'm starting to get to know the UPS guys). So I received it today, and the camera still only takes blurry photos. Have just rung them up and didn't even have to ask for a replacement. Mentioned it was the third attempt at this, and he said he would get the case escalated and someone would ring me in the next couple of days to arrange a replace. He said the replace would take 7 days. He didn't quite seem sure why this is, but came up with "so we can build you a new phone" after much stalling. So, hopefully good news but I'm not done yet...
[Desire HD General] fleccy:
I had to send off my phone 4 times and each of these times the phone came back with another problem. I demanded a new phone and just received it today.

HTC's customer service is terrible, I've not had a proper phone for 2 months.
[Desire HD General] CodeJACK:
Got a call from my Vodafone shop today to say that my phone was back from repair for the third time. Its not my actual phone but a new replacement device :D

I haven't been to collect it yet so i don't know if its a fully boxed new HD or not but so long as it works, ill be happy.

Its a terrible repair service to be honest but at least you know that after a third attempted repair, they will just replace the device. Not knowing what's going on is a pure disgrace.
[Desire HD General] Daz555:
After the minor success of getting my battery I stil do not have the 16GB SD card I was promised. I rang them today to chase it.

Blimey they do not have a clue about anything - who called me, when, was it an email, what have I been promised, is it in stock, has it been shipped, was it ordered. They know NOTHING.

Ultimate shambles was when the guy in the call centre called me back on my mobile and left a voicemail......whilst I was on hold on his bloody line!
[Desire HD General] CodeJACK:
Well I just collected my new Desire HD from Vodafone shop.

Not sure how long that is but let call it a month to get a resolution. :D

The phone I got as a replacement is actually Vodafone branded model but that wont last long as ill be poping the latest LeeDroid on in the next hour or so.

I got an entire new boxed unit by the way so now I have another 8Gb memory card and charger too :D
[Desire HD General] Daz555:
You really can't make this stuff up.

So after my long rant on the phone today HTCs long apology about not delivering on their promises I get home from work today to discover they have sent me another battery and 3, yes 3, 16GB SD cards.

Their systems indicate that nothing has been shipped to me because they are out of stock.

Hilarious!
[Desire HD General] CodeJACK:
Classic!

Glad your up and running now.

Consider the other cards as compensation.

All up and running once more myself as you can see. Delighted
[Desire HD General] CodeJACK:
In case anyone ends up in the same position....

I e-mailed HTC about the Route66 license and explained the phone was replaced under warranty.

They got back to me within an hour to say that Route66 had been contacted and the perpetual license that I had bought would be transferred to my new IMEI.

Well, it is and I'm up and working again.

Thanks HTC !
[Desire HD General] RED_:
Just got my phone back 2 days ago as i need to have the LCD replaced. Haven't found any problems with them although they did charge me a crapload which was to be expected.

They did take ages to repair it though. For an LCD it was ages anyway.
[Desire HD General] chrisully:
I sent my dhd off for power problem and came back in 3 days via currier and was working fine
[Desire HD General] Phillmitchell:
Sent mine in asking to change the case due to scratching and stated i did not mind paying the costs.They sent it back only having flashed the rom and left the scratches :mad:
[Desire HD General] RED_:
Tbh with something like that i would probably expect them to send it back untouched. The people on the phone will you they can fix everything and anything but the lot that do the work probably saw the phone, saw what you asked for and thought nothing was broken so sent it back.
[Desire HD General] sausagedog:
if you are on say o2 take it to a o2 store when sending your phone in try take it to a network shop, then the network shop has upto 28days to get the phone back to u at o2 if they dont get it to u within the timescale then u have rights to another phone. phones from o2 go to anovo as do tesco and carphone. they are the main repair centre in the uk. when u send it in for repair ask where its going to, if they dont know or say our repair centre demand to get a name of it if its anovo, the customers can ring them up all u have to do is quote imei number and they will tell u everything about your repair.
[Android Themes] gruesomewolf:
Ok not to sound like a noob but how does anyone know how to theme out the new 3.0 lockring/lockscreen? When you decompile it, it nothing but like m10 files, Im told there are pngs to be changed in there, problem is I dont know how to open it. Does'nt open with a zip editor! Anyway like I said Im not a noob just dont have any knowledge of this, If anyone want to point in the right direction I would appreciate it. Thanks.

Nevermind, got it figured out. Thanks
[General Questions and Answers] ImAMember:
Okay, so I just updated to gingerbread fresh 4.1.1.0 and have a few issues \ questions.

First, the last update I believe removed the "gps off" icon in the top status bar, and now its back. I googled it a bit and there were some mod files but I don't think they apply to my version now.

Second, the "this day in history" app that I backed up can't be restored. Anyone know if its a compatibility issue? If so, is it possible to get that updated app from somewhere else? I tried a few of the other history apps and didn't like em!

Thirdly and finally, I know I'm not alone with this, the market update feature. Unless I specifically go into downloads and it tells me what needs to be updated, it doesn't inform me otherwise. I know this must stick in more craws then just mine, so I'm hoping ya'll know something that can fix it.

Either way any help is much appreciated!!!
[General Questions and Answers] Dark3n:
Because of the lately high amounts of cosmic rays i no longer have the ability to read minds.

You will have to do it the old fashioned way and mention it in your post.

I know its old school, but hey, damn those rays!

While your at it throw in current ROM, previous ROM, versions of the app in question and what ever else you can provide.
[General Questions and Answers] ImAMember:
Yeah, sry for lack of details... Last ROM was Fresh 3.5 and current is 4.1.1.0.

The "this day in history" actually came with the last rom but I assumed, wrong or right, that it was stock from sprint.

As for the market, I've never had any luck with it letting me know when I need an update for the apps, except when I'm actually there to check.

And that GPS off icon is a pain and where there were some mod files used to fix it those were with previous versions.

Anyway, thanks for any help.
[General Questions and Answers] ImAMember:
Oh and the pull down power controls are gone... As in you'd pull down the menu bar and be able to turn wifi gps etc on and off. That really craws it!@
[Nook Color General] sniperleader:
My girlfriend recently purchased a nook color, and being the techie I am the first thing I wanted to do was put a custom rom on it and get it to be like a tablet. I ended up installing Honeycomb V4. She didn't like it because of the slowness, and It kept force closing her nook app. I tried the second edition of Honeycomb that I could find, still the same force closing issue. I then installed phiremod V4. She loved it, fast, didn't have any issues with force closing until this morning when EVERYTHING started force closing after a blackscreen/reboot randomly happened in GMAIL.

I then just said okay and tried to restore it back to factory. I have done the following to try to restore it to factory;

8-boot interrupts

CWM restore to both 1.0.0 and 1.0.1

Many different versions of CWM

These are the errors I get when I try these.

I can format /system just fine, but when I try to format /data I get an error stating "Error formatting /data!"

I did the option on the home screen in CWM "Format data factory restore" and that seems to wipe the /data just fine, but I'm not sure.

Whenever I then try to flash the 1.0.0 or 1.0.1 it freezes on the white Nook Color screen and does a little loop over and over. I can still flash either phiremod V4 or Honeycomb back, and both of them work just fine. I have tried EVERY single way to restore that I have found. I just want a rom that is clean and doesn't have any issues, she just wants to read her books.

Any help would be greatly appreciated. Thank you!
[Nook Color General] richard98:
I've followed the instructions from this thread several times and it worked:

http://xdaforums.com/showthread.php?t=931720

BUT, My Nook is a few months old and has the older partitions. Yours may have the new partitions and I'm not sure if the instructions above work with newer nooks. Why don't you just install CM7? I think your GF would be happier with that. Instructions in this thread for both versions of the NOOK

http://xdaforums.com/showthread.php?t=1030227
[Galaxy Tab Q&A, Help & Troubleshooting] ganesh2606:
my samsung galaxy tab cannot switch on and the camerA light is always light up....advice me what can i do for fix it.......its.....can switch on but the display is not showed up and like i told earlyer the camera light at the back is keep on lighting
[Galaxy Tab Q&A, Help & Troubleshooting] slimdizzy:
What were you doing prior that lead up to this situation? Flashing ROMs? Clearing caches?
[Galaxy Tab Q&A, Help & Troubleshooting] k0sh:
+1 , he must give us , what he did exactly to drive him to this empty,dark road without petrol :D
[Desire Q&A, Help & Troubleshooting] F365Eli:
Problem Solved!

Please delete thread to avoid clutter, thanks.
[Desire Q&A, Help & Troubleshooting] MatDrOiD:
Write how, maybe others search for solution for the same problem.
[Desire Q&A, Help & Troubleshooting] din89pm:
Hie everyone, just want to ask get some opinions. Does hibernate, and fastboot work in InsertCoin CM7 ROM?

Well I did try to hibernate, and I am aware this feature comes from HTC Desire HD. But I dont notice any difference in booting speed. In HTC Desire HD, it boots in seconds.

Can anyone else who is using the same ROM as me provide your feedback/opinion on this feature? I totally dont mind if it doesnt work and not meant to work in HTC Desire but I just want to get some feedback :)

My phone:

HTC Desire Bravo

ROM: InsertCoin CM7
[Desire Q&A, Help & Troubleshooting] dzumagos:
hibernate and fastboot work for me on InserCoin 1.0.8 CM7

try going into settings>power and uncheck 'fast boot' and then try hibernation mode ?
[Desire Q&A, Help & Troubleshooting] aaa:
No reboot problems in InsertCoin on nightly and the stable version.

Hibernation, complete off, etc. are working fine :)
[Desire Q&A, Help & Troubleshooting] din89pm:
Thanks !! I tried what you asked. Here are my observation.

1. When clicking hibernate right after disabling fastboot for the first time, the screen turned black then the ginger bread lock screen animation came and screen went off. Means the phone has hibernated.

I long pressed the power button, now instead of displaying the Aplharev s-off splash screen, it displayed something new which is a splash screen displaying "android" animating left to right. Then my phone went into the lock screen page (where I must drag the coin out to unlock).

2. Second time I clicked hibernate, things went wrong. Everything same as above, except when the phone started it ONLY loaded the black bar on top (which shows, battery, wifi, notification bar). Notification bar does not work, the lock screen page did not load. I am patient, so I left it there and waited. Nothing loaded even after 10 minutes.

I tried:

- Locking the screen, and unlocking

- Clicking home, menu, back, track ball button

No matter what I tried, the screen remained like that. I opened the battery and reinserted it. Problem resolved.

Did anyone else face the above two? What could have caused it?

Things I suspect:

- The lock screen page : Could it be because I chose the weather lock screen?

Please discuss :) I would like to study this two functions. And learn from experienced users.