yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] Andy0682:
lol thanks :)

well i tried chatting with one sprint rep and he gave me a very professional and polite **** you.

Do you have to be at the end of your contract to recieve this credit? my 2 year contract ends on Jan 12th or something like that. I already called sprint and got bumped from the $75 dollar upgrade to the $150 upgrade.

However sprint rep told me you ahve to be at the end of your contract and you get a $75 credit for renewing per line, I asked him if i renewed now if i get anything and i got nothing.

Suggestions?
[HTC EVO 3D] dagnasty:
I think someone said something about having to be at least 18 months into your contract. My contract was supposed to be up on October 1st. I was able to get both of my upgrades reset on 2 lines and $70 credits on each as well on the same day. My advice is to keep trying or if that doesn't work, maybe wait another month and try again. I did mine via online chat. Good luck
[HTC EVO 3D] Andy0682:
ok, so after the 6th person, i think i got somewhere.

I have 2 lines on my plan for me and my wife. My primary line which is my EVO is available for full upgrade after i threatned to cancel. The best he was able to do is give me a $70 credit for my wifes line (the epic) since my evo is already available for full upgrade.

So I will get a $70 credit on next months invocie and I just renewed for 2 more years, he also told me it will not effect my upgrade eligibility on my current evo and will be able to purchase the evo3d for the advertised $199 price when it comes out.

So better then nothing.
[HTC EVO 3D] Shrubby:
I called and was able to get $70 credit for one month service which tkes a couple billing cycles to go through. The girl was nice enough to also give me the $50 credit which should show up this month and got the bonus 300 minutes per month on my 450 everything plan.

Love Sprint!
[HTC EVO 3D] quantumburnz:
So I chatted online and tried to get the service credit. I'm about 14 months into my current 2 yr contract, about 10 months left. The person I spoke with said the service credit is only available to those who have 6 months or less on their contract.

Has anyone been able to get this credit AND have more than 6 months left on their current contract?
[HTC EVO 3D] Dukester619:
Thanks for the refresher info.

I also received the credit last June when I bought my EVO 4G and had just forgotten about trying to get it again when I placed my pre release order with Wirefly last week. I was worried that I blew it by not calling BEFORE I placed the order, but the sales rep put me on hold for a few minutes and came back to tell me that my $70 credit was approved and should show up by tonight.

I am actually pretty surprised it went through that easily because I just renewed my contract in Dec when I got my wife an Epic, so I am only 6 months into that renewal. I thought I would have to go to the retention department to have any shot at it.

This has turned out to be a really great deal.

$149.99 for the phone with my $150 upgrade credit from Wirefly (already approved, I hope they are fast with the distribution).

$70 credit from sprint

$150 for selling my EVO 4G to my wife's son (I could have Ebayed it for more I am sure, but I wanted to help him out and it's a lot less hassle).

TOTAL COST: +$70.01

:D
[HTC EVO 3D] Andy0682:
I just did it. My contract expires Jan 25th 2012, it took me 4 agents on chat but I was able to get a $70 credit on my secondary line cause my primary line was already avaibale for full upgrade. so im happy
[HTC EVO 3D] regulator207:
just got $50! did you guys just ask for $70 or did they offer $70?
[HTC EVO 3D] searcher61:
Well, I called Sprint to ask when my contract expired. They told me it expired last year. I have 5 lines and they also mentioned 2 of the lines other than mine are almost out of contract as well. The weird thing is they offered money for me to renew those 2 lines and NOTHING on my line. I declined to take the offers on the other 2 lines and casually mentioned if I was going to change providers I would probably take them with me....but there was still no offer for me to re-up my line. He said the offers come and go...
[HTC EVO 3D] Solipcyst:
Just wanted to thank the OP for the heads up on this. Got myself a $70 incentive for upgrading my ancient plan to the 450 data plan and got the 300 extra minutes because of the current promo as well. If I hadn't seen this thread, I probably would have done my plan upgrade at the store when I picked up my phone and missed out on both of those things. Thanks!
[HTC EVO 3D] unCoRrUpTeD:
When I talked to them earlier, he said that since I am still 8 months from my renewal date that I could only get $50. I tried with the $70 first. They also gave me credit for $25 credit for my spending cap fee that I just realized I had been paying for and that in October they will remove it.He also tried to get me other discounts, but I didn't qualify for any. Going to see if my wife will add me to her credit union account so I can get an additional discount.
[HTC EVO 3D] FelonyInc:
Just received the $70.00 credit for both of my lines via chat. The contract was up on both of them. Thanks for the info ;)
[HTC EVO 3D] Tbonekilla:
My contract expires January 2012. Called 888-211-4227 and was told my line would have to be targetted by Sprint to get the credit. Rep sounded very lazy like I was interrupting her lunch or something. Told her "ok, thank you" and hung up. Called 877-775-4886 and I asked for the same thing. He looked it up and said I qualified for a $70 instant credit if I renew my contract for 2 years and it did not affect my upgrade status. So I took the offer.

179.99(Wirefly)-50.00(BoA Add It Up)-70.00(renewal credit)-50.00(sold my old Moment)=9.99 Evo 3d

This makes me happy in the pants.
[HTC EVO 3D] demo27vol1:
Wait? you can use your renewal credit on wirefly?

how? do you just buy it and it will show up on your bill?
[HTC EVO 3D] Tbonekilla:
The renewal credit is applied directly to my Sprint account. My math was just the grand scheme of things for my personal finances.
[HTC EVO 3D] o0adam0o:
I doubt it.. he also included selling his old phone. I believe thr $70 is discounted off your bill.
[HTC EVO 3D] Tbonekilla:
Exactly.
[HTC EVO 3D] YoungSinema:
I just used the chat, and it was a "no" for me. I have to be within 6 months of the end of my contract (08/02/2012).
[HTC EVO 3D] Cubfan99:
Just had the best customer service rep... He bumped me to the full upgrade cheerfully, and then I asked about this deal for renewing. He said I was eligible for $50. He then called me when my upgrade went through the system.
[HTC EVO 3D] jhill000:
it worked

Went to my local Sprint store, they had no idea. I did pre-order the Evo 3d while I was there which was very exciting. Called the Sprint *2 number and they had no idea. Went to the web site and used chat, they totally hooked me up. Got a $70 credit, they also added 300 anytime minutes to my contract, and I'm good for the upgrade.

Thank you so much for this thread! Can't wait for my Evo 3d, currently a Palm Pre- user looking forward to a phone with a community and apps and OS upgrades.
[HTC EVO 3D] arvinsheet:
You probably talked to a newbie rep. Try it again. :)
[HTC EVO 3D] arvinsheet:
You will see the credit on the next billing paper they will send you :D
[HTC EVO 3D] arvinsheet:
good for you man :D
[HTC EVO 3D] arvinsheet:
Talk to account services man. I guarantee you they will give it to you. ;)
[HTC EVO 3D] ttieder:
I am a year away will they give me the credict
[HTC EVO 3D] arvinsheet:
Possibly yeah. I used to give customers credit even if they are more than 6months away from their existing contract. :D
[HTC EVO 3D] knlmwq:
My contract was not due to expire until 6/1/2012, almost a year from now. I was able to get this credit. I spoke with account services.
[HTC EVO 3D] arvinsheet:
Account Services is the Sprint Genie. Will grant all your wishes. heheh
[HTC EVO 3D] Biff Rosco:
Thanks for the heads up on this.

My current plan expiration date was not until July 2012, but I figured I would try to get this credit anyhow. I asked about this via email and was shot down. I then called Sprint and started the conversation by telling the rep about how I got the one-week runaround (having to visit multiple stores and multiple calls) trying correct the erroneous information on my account. After finishing that conversation, I asked if there were any credits available if I renewed my 2-year commitment early. She said that I had to be within 6 months of my renewal date for the credit, but indicated that she would see if there were any "special offers" tied to my account. She told me that I was eligible for a $100 account credit if I committed for another 2-years (June 2013 exp. date), and assured me that I retained my upgrade eligibility. Sweet deal. Thanks OP and Sprint.
[HTC EVO 3D] Highbird:
I'm on chat right now and the rep is telling me I can either get $70 credit OR wait and get the $150 off a phone. I have 4 lines. 2 are up for renewal in 21 days, the other in 42 days and the other is way far off. "Our automated system doesn't allow us to club two promotions at a time" "This is the information at my end"
[HTC EVO 3D] iTouch24:
i usually get $70 credit for resigning contract ..

maybe because my bill is over $150 a month

but i am a premier gold member and getting this upgrade after one year ,so i guess i cannot resign contract for the $70 credit

or am i wrong ...

when i get the new phone they will extend my contract another two years i think so i should also be able to resign my contract now for the $70 credit even though i am not out of contract ...?????
[HTC EVO 3D] Highbird:
here's a section of the chat:

9:53:20 AM : Darcy S.: $70 credit against the bill and $150.00 only fore new phone

9:54:01 AM : Curtis Zuend: I've been told by multiple people that they were able to get $70 credit and NOT have it affect their upgrade eligibility

9:55:45 AM : Darcy S.: Our automated system doesn't allow us to club two promotions at a time.

9:55:55 AM : Darcy S.: This is the information at my end

9:56:29 AM : Curtis Zuend: well thats not much of an incentive to stay with sprint

9:57:30 AM : Darcy S.: In this case i recommend you may get in touch with the retention team may be they will offer you both the offer at a same time

9:57:53 AM : Curtis Zuend: looks like I'll have to do that. I figure sprint likes keeping their customers, don't they?

9:58:20 AM : Darcy S.: I understand it.

9:58:40 AM : Darcy S.: Please try to understand the limitation at my end

9:58:53 AM : Darcy S.: I am not a right person to offer you both the offer at a same time
[HTC EVO 3D] arvinsheet:
Nice deal man. :D
[HTC EVO 3D] arvinsheet:
You probably got a newbie rep who is not yet familiar with all of the policies, promos and offers. Try to call customer care. I guarantee you you can have both. :)
[HTC EVO 3D] arvinsheet:
You can still get the credit. Make sure to renew it via customer care and before you get a new phone.:D
[HTC EVO 3D] iTouch24:
i was shot down via chat .. they stated that it has to be done within 6 months of contract expiration. Guess i will never be in that time frame if i am upgrading phone every year being a premier member. ... When u upgrade phone it extends your contract date.

received email from supervisor

The service credit of $70.00 is applied to the subscription, if the

contract has already satisfied or will get satisfied within the next 6

months.

Please reply to us with the scanned copy of the receipt of the

newsletter which mentioned the line number on which the credit was

offered.
[HTC EVO 3D] arvinsheet:
Go for account services man.
[HTC EVO 3D] tgeigel:
After an hour on the phone talkin to different reps I was finally able to get 2 $75 credits for both my phones. My early upgrade isnt until 11/01/11 and my 2 yr end date isnt until 9/01/12. Gotta luv sprint they always look out you just have to speak to the right rep.

if its a no go the first time keep calling back, your sure to get a credit if you speak the the right rep :D
[HTC EVO 3D] BigBadBuu:
$75 credit guaranteed to work, and not affect eligibility:

http://sprint.us/sites/ace/rz2/index.php?ref=sms

Received this offer via SMS, but it seems open to all (open website, etc.)

Cheers,
[HTC EVO 3D] mrrogers1:
oh sheet! I have 3 lines eligible for upgrades (not all are getting 3D's but mine sure is) so I'm calling NOW! That's an awesome find. Thanks!
[HTC EVO 3D] Highbird:
My wife got on another chat and asked the same thing I asked and this time the rep said yes you can get $70 per line and it will not affect upgrade eligibility. So bam, 3 lines renewed = $210 credit for me! Thanks so much for the info!
[HTC EVO 3D] weezymagic:
I could not get the magic credit because I haven't been with sprint for 2 years?
[HTC EVO 3D] yankele:
Can someone confirm this because I just started with Sprint around January and got the early upgrade to get the 3D. I'm about to call to get this credit but saw this post...
[HTC EVO 3D] Product F(RED):
Listen guys, they CAN and WILL move your upgrade to the day you call. They did it for me yesterday. I've been having legitimate problems with service and I work at Verizon, so I'm eligible for a HUGE discount there. These issues I've been having were supposed to be fixed a while ago. It took like 7 calls total. The 6th call, I spoke to a "supervisor" who assured me he would move my upgrade. I never got it, so I called back 2 days later telling them the exact same thing and mentioning that I was promised an upgrade and they did it IMMEDIATELY. I was still on the phone and I checked my account and it was there.

In addition, I know someone here on XDA that works in the call centers that is saying that supervisors are being ordered to do whatever it takes to keep your business and fix your problems right now. Threaten to leave because of service issues you've been having for months. Say you've spoken to people about it before. Say that you want to stay with Sprint and that an upgrade would be all it would take to keep your business.
[HTC EVO 3D] arvinsheet:
Of course you can. Depends on how long you've been on your contract. Keep on calling til you get the right rep.:D
[HTC EVO 3D] arvinsheet:
This is ABSOLUTELY true. I work with Customer care of Sprint that's why I know. Some of the guys here have probably talked to me when they called. I talked to like 4 or 5 different people who wants to renew their contract early and get the credit on top of the upgrade. Sweet isn't it? hehe:D
[HTC EVO 3D] weezymagic:
Am I just asking to renew my contract early? First two reps had no idea what I was talking about
[HTC EVO 3D] arvinsheet:
Keep on calling til you got the right rep. If you need to talk to a supervisor dont be shy to ask for one. :D
[HTC EVO 3D] iTouch24:
going to have to call again ...

chat an email isnt working

As per our details, the line #9175555555 and 9175555555 are eligible for

$70.00 offer. I will surely apply this adjustment on your account.

However, Service agreement Renewal offers cannot be stacked with any

other service agreement renewal offers including phone offers.

This is what they are telling me ... so what do they want u to believe .. that if u resign your contract today u cannot upgrade your phone with a discount for another two more years .. that would be nuts ...

other reps like people are saying here are saying that re-newing contract will not effect phone eligibility.

i got the $70 credit on the lines, i just hope i dont loose the phone upgrade option like everyone is saying u wont ..!!!
[HTC EVO 3D] arvinsheet:
calling is the best way to do it.. no stress.. hehe
[HTC EVO 3D] slayer69:
This is sooo pretty!!!!!

I had called at the beginning of the month to get both my lines upgraded to the full trade in value.....and they renewed my contract then but without the discount. So I called back yesterday and asked the guy about the discount offered when renewing my contract. He said well you are already renewed....but said hold on one sec.....came back and offered me $70 per line that I am upgrading.........Just FYI I used the same sprint retention phone number that got us the early one last full upgrade.

1-877-775-4886 <--- just encase anyone needs it. :D
[HTC EVO 3D] iTouch24:
so i got a $210 credit for resigning contract on three lines by calling in to above number ... they wouldnt let me do it on my airrave line ... that would of been line 4... :rolleyes:

i hope on june 24th i still have my phone upgrade option to get my EVO 3d .. LMAO
[HTC EVO 3D] slayer69:
It should show on your account....and it should NOT affect the upgrade at all.....(I MADE SURE!!!!) lol:D
[HTC EVO 3D] o0adam0o:
Im on SERO-PREMIUM.. get me the $70 credit please :D

EDIT:

So i asked for the $70 via chat and got it!

However the CSR said i had to renew my contract for 2yrs and it would not affect my upgrade.. i would be getting my next phone at the new line price.

I just want reassurance... is this correct?

THANKS!

EDIT:

When i check my account online it shows my contract ending in 2013 (meaning it got renewed). My account is still showing that im eligible for a full upgrade. Its showing me the new line prices. So far so good.. just hope i dont get screwed. Per-ordered my Evo at Sprint and im #10.
[HTC EVO 3D] weezymagic:
Finally got it
[HTC EVO 3D] Samzebian:
awesome, thanks for whoever discovered this! I got a $70 credit after finally getting to the right rep, getting hung up on, and being transferred about 6 times. The guy who took care of me did it quickly, assured me it wouldn't affect my upgrade or discounts on my next phone (E3d), and even set me up with a 20% discount for working at Staples! I'm really starting to love Sprint!
[HTC EVO 3D] YoungSinema:
I tried this via chat and it didn't work. I was told I must be within 6 months of my contract end date. Well, I just called them and asked for a $70 credit to renew my account, but I was given a $75 credit, and was assured that it would not affect my upgrade. Thanks to XDA I received an early upgrade and a credit to my account. My co-worker watched me and she wrote that number done quick!! lol
[HTC EVO 3D] MrGreg:
Well I've tried a couple of times over the phone with no luck...once by calling *2, and the other by calling the direct account services number.

They both mentioned that the upgrade eligibility was recently reset and that we aren't eligible for the service renewal credit right now. Our current contract is up on 2/5/12, so perhaps it's a little too far out..........
[HTC EVO 3D] YoungSinema:
My contract isn't up until 08/02/2012 and it worked for me. Did you call the retention line (the number is posted in another thread), or is the retention line the same as the direct account services number?
[HTC EVO 3D] nuggyunlimited:
I just bought out my contract will I be able to get the credit?
[HTC EVO 3D] Overstew:
I already got a free upgrade towards one of my lines. I'm not going to become greedy and attempt this lol.

Thanks for the heads up though, OP!
[HTC EVO 3D] MrGreg:
I used that direct number...she answered the phone saying "account services", so I assume it's the same thing. I don't want to keep abusing the number, perhaps I'll hold off on this credit for the time being.
[HTC EVO 3D] nuggyunlimited:
Can this work if you only been with sprint for 10 & a half months???
[HTC EVO 3D] Product F(RED):
Yes, it will. Call them and say whatever you have to say to make them believe you're switching. Say Verizon is offering to pay half of your ETF in the form of credit to your new account if you switch over and tell them that you'll consider staying if they can at least offer you upgrades on your line(s).
[HTC EVO 3D] firemedic1343:
There are enough truthful reasons that they'd probably work with you. No need to make stuff up. Best be honest.
[HTC EVO 3D] frank828:
thanks for this info. i just called retentions and got my 70 dollar credit.
[HTC EVO 3D] DozeBeatS:
Just found this...http://sprint.us/sites/ace/rz2/etf2.php
[HTC EVO 3D] cheapskate88:
Awesome. Which number did you call?
[HTC EVO 3D] Product F(RED):
Here's what I did to make it work, once again:

- Called once, they offered to do it right away after I told them about legitimate issues with service I've been having since February that were promised to be fixed by May. I also mentioned that I work at Verizon and that they're offering me $25/month for 1500 minutes, unlimited text and data (All of this is true). The lady right away said she did it and let me speak with her "supervisor", who said it'd show up on my account in up to a day.

- 2 days passed, nothing. So I called up again, repeating everything I said and also telling the new person that I was promised an upgrade and never received one. She put me on hold for 10 minutes total and came back and told me she was able to do it. I told her to wait on the line while I pulled up my account on the computer and it was there.

They are being ordered by their supervisors to do whatever it takes to keep you as a customer. You don't have to lie, but if you're being turned down time after time even though they're supposed to grant you the upgrade, do it. I mean, it's a win-win situation; you're being given an upgrade and they're keeping you as a customer for up to 2 years total (I believe using the upgrade will renew your contract). So don't feel bad about having to lie. Just remember to be nice to the reps because they're just doing their jobs; don't shoot the messenger(s)
[HTC EVO 3D] ezln_0503:
im on sero premium does it work on this plan too? also if i do the buy back program does it only give me credit on my bill or can i use it tors the evo 3d? if i trade in my hero and evo the total trade in is 190 but my evo es really beat up does that affect the price and thank u op for the heads ups and everyone else too.
[HTC EVO 3D] snarebum:
so I called 866-704-7226 and spoke with a lady who gave me $70 credit even though I had my upgrade pushed as well the week before. also I wasnt due for an upgrade till march of 2012 and got both the upgrade and the credit.

she also assured me several times that I would not lose my upgrade.

also from what she said it only extended my contract for 1 year vs 2 years if i went somewhere and got my upgrade.

sprint is awesome!
[HTC EVO 3D] Dynotrick:
After a few minutes on hold I got $70 per line. Extends the contract 24 months from today and does not effect upgrade eligibility. She explained that when you use the upgrade it extends you 24 months again from the date you do the upgrade. Apparently the maximum they can extend a contract is 24 months.

So my contract would have been up April 2012, and is now extended to June 20th 2013. When I upgrade later this week it will extend to that date in 2013. :D
[HTC EVO 3D] DozeBeatS:
A friend of mine called just a little while ago and was turned down. He was told its something thats generated randomly by the computer or some bs. Any ideas on what exactly he should tell them if he calls back?
[HTC EVO 3D] ScrapSilicon:
he should call again but if I were him I'd wait a little bit then re-attempt but he wasn't being lied to there is a formula not sure how it works as I was told the same thing and after some time on hold I got the $70 :)

you should at least attempt it :) [italic]

[/italic]
[HTC EVO 3D] davaj:
Wow, thanks guys. I called (888) 211-4727, hit 6 for "other issues", and got $70x2 for my 2 lines. Confirmed my phone upgrades will not be affected.

I'm out of contract.

I was also told that the contract will be re-extended when I use the phone upgrades.

Free money :D
[HTC EVO 3D] jfoster38122:
I'm only a year into my contract so Sprint said I would have to pay retail.

That sux

I get a partial upgrade of 75 bux and 150.00 trade in for my EVO
[HTC EVO 3D] AFLAC:
Worked like a charm, all three of my lines were more than 12 months away from renewal but she gave me $70 on the main line, which I will now buy a 3vo tomorrow. Gotta love Sprint.