yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] stealth919:
Thats probably cause they figure your not going anywhere seeings how you are still there, tell them you're going to switch carriers next time and they'll probably change thier tune. I still had 5 months till the end of my 2 yr plan and I got $70 dollar credit for reupping my plan for another 2 yrs. Its an incentive program to lock you in. Now I'm just waiting to get a HW0003 version of the phone cause I hate first releases that have issues like the HW0002 models :( I waited a couple months when the HERO came out and I've had it for 1 yr 7 mo with absolutly no complaints, even OC to 748 & 768, I got a good one and I think its cause I was patient. Funny how I'm goona be stepping down from 2.3.4 to 2.3.3 for a while :D
[HTC EVO 3D] Mayonesa:
damn it,i forgot about this!!!

the 21 came and i ordered the phone without thinking... this has been offered to me before, i paid for the OG Evo full price.. so i was out of a contract for a while.

i did sell my Evo and i am basically paying nothing for the 3D but something extra wouldnt hurt.
[HTC EVO 3D] rockypr:
Not true becuase I buy my phone on June 21 and renew, then i did the credit thing on June 22 and did get a 70$

Remember that the Sprint Rep. Never knows what they are talking about haha
[HTC EVO 3D] rockypr:
Chat with them in Sprint.com and they will give it to you.
[HTC EVO 3D] zes2a:
Just wanted to thank everyone who contributed to this thread!

I have been a Sprint customer for 8 years now and never knew about this. I had approximately 7 months left on my current 2-year contract (HTC Hero) and wasn't eligible for a full upgrade until November.

I started a chat online, but ended up calling the number posted in the thread. I was able to get a $75 credit for renewing the contract, 300 bonus minutes on the plan, and got my upgrade eligibility reset to the full ($150) upgrade (after complaining about the performance of my dated hero, LOL). They were unsure about the $75 credit but after assuring them that others had gotten it and citing the webpage linked in this thread, she took care of it.

Overall, I am very satisfied with Sprint's customer retention measures. I'm going to wait until the first of July to pick up the 3vo, just in case something comes out in 30 days that is worth switch to.

Thanks again :D
[HTC EVO 3D] nhutpham:
I'm on a family plan as the third line (the $20 add on line)...can I get the renewal credit just renewing the dates for my line?

Or does it have to be a renewal of the full contract for the family plan?
[HTC EVO 3D] arvinsheet:
Depends on how long you've been on your current contract. And it's gonna be per line so if you will renew all of them, you might get $65 or $70 for each. :D
[HTC EVO 3D] nhutpham:
I've been on my contract for a little over one year.

I'm on a family plan with two of my friends, I don't want to renew the other two lines as I don't believe they would want to at this time. I'm wondering if this is even possible, as our contract is based on a family plan and I am the add on line.

I'm just trying to gauge this out so I can potentially avoid the waiting game trying to get a rep to give me the credit in the case I find out it would reset our family plan and I would have to decline.
[HTC EVO 3D] arvinsheet:
I sent you a PM.
[HTC EVO 3D] CAxVIPER:
To bad I didn't see this before ordering. I might still call and see what they say. I think I had 7 months left on my 2 year contract so I'm not sure if they will give me one or not.
[HTC EVO 3D] tgeigel:
I have 7 months on mine and after baking numerous times and speaking with different reps and managers they told me no. but give it a try and see how it goes.
[HTC EVO 3D] ehamilton123:
Thanks for the Head's Up!

I went and upgraded to the 3d on Friday... I was no longer under contract (waiting for this specific phone).

I didn't know about this contract renewal credit when I went to the store so I didn't have any clue to ask for it. The upgrade went as usual only glitch was upgrading me from SERO to SERO Premium (had to call customer care from the store line and have them walk my store rep through the process).

After reading this thread I decided to give it a chance and they did some digging and said it would be applied, no problem. Thanks guys!
[HTC EVO 3D] cheapskate88:
I'm on the 69.99 dollar plan with 450 minutes. I just switched to Sprint last July for the Evo. I had emailed them last month to have my upgrade reset for this month, which they did, no questions asked. I have a 27% monthly discount.

I just called them today, and they hooked me up with an additional 100 dollar renewal credit. Huzzah!

Ill be calling back again today to get an additional 300 minutes O:)

Thanks OP!
[HTC EVO 3D] Serren:
When I called to activate my Evo 3d, they just gave me $65 for some reason. I thought they were being cool, but it must have been an extension. Oh well, I've been with Sprint for 10 years, and don't plan on changing anyway.
[HTC EVO 3D] justin24:
If you go to a sprint store and turn in your Evo 4G phone (only) they give you 150.00 dollar credit on top of the upgrade you would normally get if you are eligable for an upgrade. I paid 49.00 for the Evo 3D before taxes.
[HTC EVO 3D] arvinsheet:
I'm at work right now. I can check if you guys are eligible for the credit. Just PM me your number and I'll call you. :D
[HTC EVO 3D] chumpysv:
Apparently, because I already used my upgrade on the 3d Evo they couldn't offer me the credit anymore, but for my troubles they are giving me 300 bonus minutes every month. Not what I hoped for, but something is better than nothing...and it's ongoing...
[HTC EVO 3D] arvinsheet:
That's actually an ongoing promo right now. Everyone who's with the Everything Data 450 plan will get the bonus 300 mins.
[HTC EVO 3D] cheapskate88:
Could you actually hook me up with the additional 300 minutes? I was going to call or chat but I would love NOT to deal with thr whole run around.

I'll PM you my number.
[HTC EVO 3D] chumpysv:
Lol now I'm feeling screwed ;-)

Any idea if I could still get the credit, or how I should handle it?
[HTC EVO 3D] arvinsheet:
Talk to cancellations, tell them that you were promised that you will be given a service credit when you upgrade your phone and renew the contract. :D
[HTC EVO 3D] notoriousguy:
Man I did it thru Sprint chat . They didnt give me that specific one but gave me $70 for my trouble . just waiting for it to pop in my account

You got to try . Use that you still have 30 days and stuff i did and it worked . Even the supervisor said no but i still go it
[HTC EVO 3D] NYCHitman1:
I got $50 credit. I can confirm that this is the truth. Go get that free money folks!

PS: You can still get it after you upgrade.
[HTC EVO 3D] arvinsheet:
Only a small number of Sprint Employees are familiar with the service credit. So it really depends on who you will talk to. Keep on trying is the best way. :D
[HTC EVO 3D] momoceio:
Just got a $45 credit on mine...contract end date was Oct 10, 2011.
[HTC EVO 3D] chumpysv:
Tried again, and no dice. Oh well.
[HTC EVO 3D] heroes96:
thats great to know but i had to pay 549.99 + tax :(
[HTC EVO 3D] arvinsheet:
Keep on trying. No pain, no gain. :D
[HTC EVO 3D] Ophois:
....So OG EVO owners are paying the full retail, since we still likely have a year left on contract. If so, I probably won't be getting the E3D.
[HTC EVO 3D] tinybfk:
I got a 45 dollar credit for one line and a 129.00 dollar credit for the other on my next bill! Woo!
[HTC EVO 3D] arvinsheet:
It depends, if your eligible for the full upgrade then you will just pay $199.99 for the E3D then you also might get $70 credit. Just call and see.
[HTC EVO 3D] Vandelay007:
I did the exact same, I called 3X, hoping for a different response....then I emailed them and they said "OK, but we're not supposed to....."

Sent from my 3VO
[HTC EVO 3D] rockypr:
On an Update on this thread...

I was able to get the 70$ credit AGAIN!

.........Here is my post from this thread.....

June 21, when i ordered my phone, i came online i asked them for the renewal service credit, and they gave me 70$ dollars credit.

Then today i asked them about credits for renewing, etc, and asked them if i qualify, and they told me that i dont qualify becuase i already renew(they should said that i didnt qualify becuase they already give me the credit on June 21), and then becuase i didnt qualify i asked them about the 30 days return or cancel, and then she said she was going to talk with Supervisor for the credit and Bingo, got a 70$ credit! LOL
[HTC EVO 3D] mrrogers1:
Soon enough we'll be on tiered data and no renewal credits.... Come on people. :rolleyes:

Just so I am clear, this is in reference to people going back, AGAIN, to get more renewal credits on top of the original one they received BEFORE their upgrade. The credit promo, at that point, is being misused and abused.
[HTC EVO 3D] kcb2627:
Called and got $50 on mine!thanks!
[HTC EVO 3D] cheapskate88:
epic.

10 char
[HTC EVO 3D] arvinsheet:
Sprint has a buyback program and if you will turn in your Evo you can get $150 credit towards the EVO 3D. You can get the EVO 3D for $199.99 with your upgrade so it will go down to $49.99 with the Evo credit. And regarding your contract, they will still renew that but I'm not sure about the credit.
[HTC EVO 3D] Dreddge:
They told me no. lol.

My rep said you need to be about 6 months from your 2 year contract. You know how it is though, you can call back 10 times and get 10 different answers.
[HTC EVO 3D] arvinsheet:
A manager said that you need to consume at least 18 months on your existing contract to get a credit for renewing it.
[HTC EVO 3D] arvinsheet:
But if your contract is close to 18 months, you can insist that you were told to get a credit upon renewing it until you can get hold of a manager then eventually they will give it to you when threat to cancel your entire account. :D
[HTC EVO 3D] killabee44:
Thanks OP... I got this done through a chat session with Sprint. No issues whatsoever.
[HTC EVO 3D] rollrsk8ter:
Thanks....I got $65 credit for extension of the contract on one of my non-primary lines that I am planning on upgrading to a Evo 3D later this month. CS Rep confirmed, this does not effect the upgrade elgibility at all
[HTC EVO 3D] dagnasty:
You are the man! Just got $70 credits for each of my lines! Now to trade in my Evo at Target and I will end up making money! This and getting back my Premier status have made my day. Thanks!
[HTC EVO 3D] ickwonder:
Wish I knew this before I renewed my contract...I tried to get the credit but no dice
[HTC EVO 3D] o0adam0o:
Has anyone with SERO been able to get this credit?

Im a bit confused.. i "pre-ordered" the Evo 3D from Sprint.. so i havent upgrader officially yet.. will they still give me the credit? What do you mean by you have to renew from customer service?

And does this credit automatically lock you in for 2 more years? I dont get why they would give you $70 credit if they arent guaranteed you are upgrading.

Maybe im just sleepy.. lol any help appreciated :)
[HTC EVO 3D] dkotoric:
So what do i need to tell sprint to get this credit
[HTC EVO 3D] ryudo423:
i have been eligible for almost a year and am def going to upgrade to the Evo. Would i still be eligible to for any credit?
[HTC EVO 3D] eastwildcat89:
I had called to renew my upgrade since my contract was over 6/1/11 but i only had a 75 dollar rebate which was why i called so i could get the full 150. After talking with the rep she gave me the credit without asking but she gave me 2 credits one was for 50 and the other for 65 dollars :) idk why she gave me 2 but i was sure happy as hell when i saw a 115 dollar credit on my bill. I have 5 lines and everything family messaging and data plan. I <3 sprint.
[HTC EVO 3D] dagnasty:
I just did the online chat to get mine. I just said that I had heard that if I renewed my contract early I would eligible to receive a service credit. He checked my account and initially said it would be $75 but then said it would actually be $70. I asked if it was just the primary line but he confirmed it was per line and would not affect my upgrade status (which I just got reset to the full $150 off on both lines today). So all in all $140 dollars credit, meaning Sprint owes me $13.00 for next months bill :) All just by renewing, which I was going to do when I buy my 3D in 2 weeks. My coworker got a Nexus S a month ago and signed a new contract at the time. He was able to get a $70 credit by extending it by a month!
[HTC EVO 3D] Zoidpilot:
With the buyback program, will they take my rooted Evo?
[HTC EVO 3D] Dreddge:
Lol. Good question. Id play it safe and unroot.

Sent from the bowels of my mind....
[HTC EVO 3D] Product F(RED):
Why are you guys doing the buyback program? At $150, you're practically handing it to them. You can sell it for $250-$300 (or more with extended battery/accessories) if it's in good condition. The manager at the Sprint store I work next door to even told me it's not worth it. Brand new, these things are $450 off contract.
[HTC EVO 3D] ryudo423:
Thanks a ton! Just did this and got 140 credited to my account. Got bumped down to silver so looks like I will have my 3vo for two years, lets hope lasts as I usually like a new phone every year!
[HTC EVO 3D] demo27vol1:
Ok so since i qualified a month ago for an upgrade do you still think that I can get the $40-$70 credit? how do I check? and also im not the main account, im on a line with my sister and shes gold. Thanks in advance.

We ♥ you, and to say thanks for spending time with us, you qualified on 04/01/2011 to save $150 on a new device for ******** (***) ***-****.

We've already included your discount in the prices you see. To receive your discount, you'll need to sign up for a 2-yr. agreement.

If you upgrade to a certified pre-owned device, we do not require you to renew your agreement with us or use your $150 upgrade discount. You'll still be able to use your discount and renew your agreement for a future upgrade.
[HTC EVO 3D] j2themax:
It worked for me

They gave me two 45 dollar credits and stated i could use my upgrade anywhere. I called the number listed on the fantastic sprint customer services thread. +1000000 for sprint
[HTC EVO 3D] j2themax:
you will qualify probably around 65-70 call theM asap
[HTC EVO 3D] dkratter14:
I just called and got a $75 credit. My contract had ended in October. I had to get transferred to the account services team, since the customer service representative didn't seem to think there was any such credit. I also double- and triple-checked with them that this contract extension and credit did not affect my eligibility for the Evo 3D at the $199 price in two weeks.
[HTC EVO 3D] docmalc:
I called *2 and the guy had no clue, then i saw your post, called that number and bam! Very nice female rep, I asked her how her day was and she was surprised and happy that i asked as she says no one ever does. I asked her for $75 for each of my 2 lines and she said there was a $70 credit but she could add $5 from her for each line totally $150!! I love Sprint and this is why I'm with them for 11 years!
[HTC EVO 3D] aimbdd:
Doesn't work if on employee referral plan.
[HTC EVO 3D] Brimah:
Going to have to try this. Does the contract have to be up or just have a unused phone upgrade?
[HTC EVO 3D] tgkdubb:
DAMN was just about to ask if this was Sero compatible. oh well.
[HTC EVO 3D] Zoidpilot:
I meant with S-off... My upgrade is next month! I'll let you guys know if it works
[HTC EVO 3D] srb7215:
Thought I would give this a bump for anyone who hasn't done this yet. Got a $100 credit for my account.
[HTC EVO 3D] arvinsheet:
wow thats really good man. hope everyone gets their luck.
[HTC EVO 3D] jmen:
I just tried to get the credit on my account that has been out of contract for over a year and the rep said i would have to wait 6 months after renewing contract in order to use my upgrade :confused:
[HTC EVO 3D] srb7215:
You might try again. The rep i talked to also tried to upgrade another line which I wasn't wanting to do yet. Someone else also earlier in the thread asked about this and was told that it wouldn't effect it.
[HTC EVO 3D] arvinsheet:
Ask for account services dude. If you're out of contract for more than a year now, your upgrade was definitely affected by the Premier changes that's why it's saying your not eligible. But the account services will definitely override your upgrade since you are willing to renew your contract.
[HTC EVO 3D] Solipcyst:
Hey guys. TOTAL newbie here. I'm a long time Sprint customer whose contract is currently up (month-to-month) for quite some time now. I'm actually just about to the the leap to the smartphone era with the Evo 3D and went through the whole gift card pre-order deal.

So, as you might imagine, my current plan is not the same as the one I'll be needing/using when I get the Evo 3D (not a data plan and far cheaper). Does anyone have idea if this applies to me in any way? Obviously, I wouldn't be renewing the current contract (it doesn't even exist anymore). So, if I wanted to do this, I assume I'd have to kickstart the new plan I'd be using with my Evo 3D. Sound right?
[HTC EVO 3D] arvinsheet:
You definitely need to change your plan. The cheapest plan compatible is Everything Data 450 plan for $69.99 + $10 because it's a smartphone. There's a promo going on for this plan until 7/23 and you'd get 750 landline minutes instead of 450.:D
[HTC EVO 3D] Solipcyst:
And that's even if I'm a current Sprint customer?
[HTC EVO 3D] arvinsheet:
Yup. Even if you threat to cancel or talk to a manager theres nothing they can do to activate the Evo 3D with a different plan.
[HTC EVO 3D] Solipcyst:
Yeah, I totally understand that I'll need the new plan for the phone. I just wasn't sure if I was eligible as a current customer for the 750 minutes promo. Thanks!
[HTC EVO 3D] o0adam0o:
I tried via email and got denied. I expected that being on SERO-P.

I havent heard of anyone on SEROP getting it recently.
[HTC EVO 3D] cgiaimo:
Got a $45 credit

Tried this, my contract was up for renewal in August, and after a few minute chat, I was able to get a $45 credit and a 2 year renewal. Confirmed that it does NOT affect upgrade eligibility. Printed out my chat log just in case I run into any issues, but thanks OP for the heads up on this!
[HTC EVO 3D] freeza:
My contract ends in September. I really don't want to renew, but with the conflicting retail pricing, I just may have to :'(
[HTC EVO 3D] DataDork:
just called in.. got my 70 bucks + 150 buy back program. free phone! =))
[HTC EVO 3D] chaoticallysweet:
I got the 6 months slap. A no go for the credit for me, but will try again a little later in the week
[HTC EVO 3D] dave01978:
Yeah I stumbled upon this by accident, I called on sunday becuase they messed up my primary line with another line, they overided my line, and they offered me $75.00 called back today and they offered me 129 on another line that ends in December.

I was like hell yeah, I aint going anywhere anytime soon.
[HTC EVO 3D] MrGreg:
I'm eligible for a phone upgrade right now, but my contract isn't up until December. I tried getting the credit through chat, and he said that lines can receive a $70 credit only after the contract is up. So it's a no-go on the first attempt.

Will try again later :D
[HTC EVO 3D] j2themax:
no you dont need to switch the plan to get the upgrade credit you switch your plan when you get your phone
[HTC EVO 3D] arvinsheet:
Oh yes definitely. It's for new and existing customers. :D
[HTC EVO 3D] dkotoric:
I went through chat and talked to them about this, they told me my line can get a $70 credit but I will loose my upgrade, WTF. Can anyone help
[HTC EVO 3D] cgiaimo:
Here's the transcript of my chat where the guy tells me you can still get the upgrade.

GIAIMO: "Ok, I must have misunderstood, so the $199 pricing for the EVO3D is contingent on a 2 year extension, so even if I go to Best Buy or Target to get the 3D, I would have to renew for 2 years even though I have the $150 upgrade credit?"

06/13/2011 03:13:36PM	Agent (Edward I.): "If you purchase the phone from best buy, Both the offers will not be combined together."

06/13/2011 03:15:00PM	GIAIMO: "So If I purchase from Sprint, since I am premier on June 21, then the phone would cost me how much?"

06/13/2011 03:16:11PM	Agent (Edward I.): "You will get the phone an online price."

06/13/2011 03:16:35PM	GIAIMO: "Which is the $199 price?"

06/13/2011 03:16:48PM	Agent (Edward I.): "Please wait for a moment."

06/13/2011 03:17:47PM	Agent (Edward I.): "Yes. Its online price is $199.99."

06/13/2011 03:19:04PM	GIAIMO: "Ok, that's what I thought. But you don't know anything about a service credit? My friend told me that if I renewed my contract early I would be eligible to receive a service credit. He did that for his account and still maintained his upgrade eligibility"

&nbsp	to get the online price

06/13/2011 03:21:04PM	Agent (Edward I.): "Ok."

06/13/2011 03:22:36PM	Agent (Edward I.): "If want to renew the contract right now, We will apply the credit for $45.00."

06/13/2011 03:23:06PM	Agent (Edward I.): "I am forwarding the request for the service credit."

06/13/2011 03:23:14PM	GIAIMO: "And I am still eligible for the online price of $199?"

06/13/2011 03:24:10PM	Agent (Edward I.): "Yes."

06/13/2011 03:24:33PM	Agent (Edward I.): "You are still eligible for the online price."

06/13/2011 03:25:41PM	GIAIMO: "Ok, so is there anything that I need to do to ensure that I recieve the proper pricing for the Evo 3d on June 21, or will the $199 price show up automatically?"

06/13/2011 03:28:00PM	Agent (Edward I.): "$199.99 will show automatically. You have the chat session id- ******6 as a proof."

06/13/2011 03:28:22PM	Agent (Edward I.): "I have also put a supportive note on your account."

06/13/2011 03:29:22PM	GIAIMO: "Thank you, I appreciate all your help. The $45 renewal credit will also appear on my account, or do I need to sign or authorize something to have my agreement extended?"

06/13/2011 03:30:52PM	Agent (Edward I.): "Thank you for your patience, I will have that information shortly."

06/13/2011 03:31:40PM	Agent (Edward I.): "I have renewed the contract."

06/13/2011 03:32:01PM	Agent (Edward I.): "There is no need to sign the contract."

06/13/2011 03:32:13PM	Agent (Edward I.): "You will still be eligible for an upgrade."

06/13/2011 03:32:28PM	GIAIMO: "Great, that is really awesome. Thank you so much for your help."
[HTC EVO 3D] Jackietreehorn:
Anyone who's renewed via Chat:

How long did it take for the credit to show up in your account? I chatted about it, renewed, and supposedly got $70 (have the emailed chat log), but 2.5 hours ago, and nothing has shown up in the account (well, not entirely true, my contract is renewed, but no credit yet). Anyone have any ballpark estimate for time?
[HTC EVO 3D] tornadog:
I got a flyer in the mail yesterday telling me I am eligible for a $50 credit or $50 gift card if I renew my contract. My contract expires on Oct 13th 2011, but for some reason, I am already eligible for full $150 upgrade discount(didnt have to call in or do anything). Is this the same as what you guys are talking about?
[HTC EVO 3D] cgiaimo:
My credit showed up in about 15-20 minutes on my online account
[HTC EVO 3D] A.Priori:
I'll be moving from Sero to SeroP and getting a new contract; so this will probably not apply if I want to buy it in store huh?
[HTC EVO 3D] Andy0682:
ok stupid question i know...but I can not for the life of me find the damn chat with us option on the sprint website anywhere...
[HTC EVO 3D] Jackietreehorn:
Depends, are you on SERO, or the Fair and Flexible 500 (like I was, somehow got switched off of Sero like 4 years ago.) I had zero problem today chatting and getting a $70 discount before upgrading to SERO-P. Not sure if you're on the flat out SERO one or not, but I've heard if you are, it can be more problematic to get the credit.

I thought I was the only one... http://www.sprint.com/landings/chat/?ECID=vanity:chat