[Atrix 4G General] nkawtg:
I just bought another Atrix for my wife from someone moving over to iPhone. In order to see if it works I had to log into motoblur before handing over the cash. Now I get errors on my phone because I logged onto the other phone. You can not use the stupid phone unless you log into motoblur to even see if it works and then it locks you out of your original phone. Now the folks at motorola tell me I have to reset my phone to stop the errors and lose all my data. Chat below:

AJabonete: Hi, my name is AJabonete. How may I help you?

xxxxxxxx: I need my motoblur account reset. I was testing out a new phone to buy for my wife and had to enter my motoblur account info to use the phone. Now I'm blocked out from my phone.

AJabonete: I apologize for the inconvenience, assuredly I will do my best to help you with this.

AJabonete: What is the model of your phone and who is your service provider?

xxxxxxxxx: Atrix AT&T

AJabonete: What can you see at the screen at the moment?

xxxxxxxxx: The is an error Motorola service account error. When I click it says:The account you are using is associated with another device. Please contact customer service to reset the device.

AJabonete: I'm sorry to hear that. We can reset the phone manually though but set expectation that it will erase everything from that phone.

xxxxxxxxx: You've got to be kidding me ..I log into another phone and I have to loose all my data to stop from having constant errors. This is so stupid!!!!

xxxxxxxxx: Why does motoblur exist and why is is maditory. I want it off my phone!!!

xxxxxxxxx: No other company does this crap!!!!

AJabonete: I'm sorry but it's a Motoblur phone and it backs up all the data as long as you will be logging back on it.\

AJabonete: If you have log in on a different phone it will give you that error as we can only use a Motoblur account per phone.

xxxxxxxx: What data? what if I own multiple phones? When do you warn people of this? And finally, again why is this crap required just to use a stupid phone. I want even test a phone without logging in to see if it works.

AJabonete: Data like your contact, social network accounts and email accounts. When you purchase it, the information should have been provided with the carrier to you already.

AJabonete: That is required as that is one program feature included for the security of the end users.

xxxxxxxx: These two phones are last two motorola phones I will ever buy and I plan to write all over the internet to warn people about this motoblur crap. No wonder everone hates motoblur.

xxxxxxxx: Again no other company (HTC, Samsung, LG) requires this crap. And thay all outsell you.

AJabonete: I sincerely apologize for the inconvenience. If you have 2 Atrix, should have a different accounts for it or as well as if both are Motoblur phones. Other phones does not have the security like this and, that is the difference. What if you loose the phone? Do you think other people can access your information with out logging in with Motoblur?

AJabonete: Are you still there? Are you ready for the reset instructions?

AJabonete: Are you still there? We have noticed that you have been "idle" for 2 minutes, if no response is sent within the next minute this chat session could be terminated.

xxxxxxxxxx: i'M STILL HERE

xxxxxxxxxx: Go ahead with instructions

AJabonete: To perform an External Manual Reset of your handset to restore to factory settings, read instructions below and then perform.

Power off the phone, press and hold volume down button, press power button.

Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get "Android Recovery", then press Vol up key

Wait for the "triangle ! / Android" screen then go on to step 4

Tap on bottom right corner of the screen (may take a few times). a menu will come up

Tap on "wipe data/factory reset", and tap OK. Another Confirmation screen will come. Tap Yes and OK

After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap OK.

Phone will reboot to initial setup MOTOBLUR screen.

xxxxxxxx: OK, but if it's so great why did Motorola announce two days ago you are going to stop putting motoblur on phones because of all the complaints?

I'm sorry, as far as we know here; we did not make such announcement.

AJabonete: We are always gathering input from owners from calls, e-mails, the Web and other sources. I can't say for sure if this is known or common, but it will certainly be passed on. We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback We open a record for all consumer contacts which are then routed to the proper department for any further research.

xxxxxxxx: Here is just one article from yesterday announcing the end of motoblur http://pocketnow.com/android/say-goodbye-to-motoblur

AJabonete: I'm sorry again but, that's not an official Motorola website and we can not make comments on that.

xxxxxxxx: Typical

AJabonete: We only verify and post proper information at http://www.motorola.com, sorry.

xxxxxxxx: So a press conference from you CEO Sanjay Jha does not count. WONDERFUL!!!

I just wanted to warn everyone about this crap. I'm so Pi$$ed I have to reset my phone to stop constant errors just because I tested a phone before buying it!!