yashsingh1/xdaforums huggingface dataset:
[Epic 4G General] Muckrak3r:
They probably need a dozen or so complaints to even get anything worth while going. I got a free airrave w/out any hassle. Just mentioned frequent dropped calls from inside my house (true story). She was very polite, called me back a couple times and then let me know to expect an airrave. Never even asked for one.

When I text "upgrade" to 1311 I get an instant reply that says it is an invalid destination?
[Epic 4G General] lynyrd65:
The main reason I want better data speeds is so I can use it as an alternative internet connection when my cable internet goes down. I already have good voice service (1-3 bars).

Thanks for the reply though.
[Epic 4G General] Whosdaman:
They "mark" it, meaning they put in a ticket that is sent to the Ericsson technician to go out and test the readings in your area.
[Epic 4G General] iSaint:
Hope you don't mind i added that to the first posty...
[Epic 4G General] lynyrd65:
Thanks, I'll give it another shot later.
[Epic 4G General] Shoulon:
in-case none of you know. If you have another phone on your bill that's eligible for an upgrade. you can use that to upgrade YOUR line.
[Epic 4G General] SwimDrewid:
What if you ain't the bill payer? I got work to pay for the line after i signed up/bought it at best buy...

Thinking about that within

Sent from my fully armed and operational epic battle station
[Epic 4G General] Whosdaman:
Go right ahead ;)
[Epic 4G General] stan120suz@yahoo.com:
I called yesterday and just told them that my full upgrade wasn't there anymore and they switched it back to full status instead of 75 bucks off. Good find!!

Rooted and lovin it!
[Epic 4G General] neonjam:
@whosdaman

Would you know if they would do anything for an indirect employee account? Mine comes up as eligible this november but I don't think we qualify for upgrades at all considering our plans are under $30 a month....
[Epic 4G General] Whosdaman:
You aren't suppose to be able to, but it never hurts to try ;)
[Epic 4G General] lynyrd65:
For those of you who have been told your accounts will be reset and haven't seen it happen yet, be patient.

My dad's line just became upgrade eligible today (or maybe late yesterday, idk).
[Epic 4G General] budney:
True. mine just showed up late last night. I am still in disbelief that they reset my date.
[Epic 4G General] SwimDrewid:
@whosdaman - What if you ain't the bill payer? I got work to pay for the line after i signed up/bought it at best buy...

Sent from my fully armed and operational epic battle station
[Epic 4G General] Shoulon:
You can ask the bill payer to add ur name in the acc. Also whn calling. It doesn't matter if u aren't the payer. you'll need ur 6-10 digit pin code.
[Epic 4G General] lynyrd65:
or the answer to the security question
[Epic 4G General] cadams14:
Sprint Store didnt WORK, TRY CUSTOMER SERVICE

Needless to say I took his advice and both Sprint Store, & Best Buy would not give the full upgrade. I complained that was one of the key features of why I stuck with Sprint was 1 yr full upgrade. That this Silver & Gold Crap doesn't work. Puts me too far out of the price range for the phone I want to upgrade too.

I tried the Customer service and explained to them why I stayed with Sprint and they did override for the full upgrade. Well been nice knowing you guys in the Samsung Epic forum but I am moving over to the NEXUS S 4G forum in a couple days. Hope everyone gets the update to GB.:rolleyes:
[Epic 4G General] iSaint:
Glad it worked for you.
[Epic 4G General] rmriggin:
I called the number and they issued a request to reset my upgrade eligibility and will call me back and send a confirmation email saying yes or no on the matter. On a separate note I was able to get an airave provided to me for free due to numerous call and reception issues I've been having for quite some time.
[Epic 4G General] Whosdaman:
The person with the name on the account has to be fine with you extending the contract, and you need to know the pin code
[Epic 4G General] BeerChameleon:
or the security question answer ;) :p
[Epic 4G General] SwimDrewid:
Blarg

Sent from my fully armed and operational epic battle station
[Epic 4G General] formula84:
Got denied as well just got my eroic in october, she was very nice but unable to help even agger describing all my issues I have had with my epic. I also have Sero, not sure if that matters.

Top the people that asked and got approved what was the first thing said when they asked why you were calling?
[Epic 4G General] austin420:
When I called I didn't mention plans to upgrade to anything. The evo 3d hadn't even been announced. I just called and said I noticed that I was due for an upgrade in august last week and this week it says I'm not eligible till next year. They explained all th silver\gold changes and I told them that I bought the phone knowing I could get yearly upgrades and didn't think that was fair. The rep agreed, spoke with a manager and came back and told me that since they couldn't set a date to upgrade in the future they would go ahead and reset it for today (the day we were talking).

That was that.
[Epic 4G General] fury15:
It's called premier override. If you were eligible for an upgrade and post it because of the premier program changes they reset it to allow you to upgrade. It's a one time thing and the override program ends on June 23rd I believe I'm not able to check the exact date because I'm not at work
[Epic 4G General] dreamsforgotten:
Ask for the cancellation dept tell them the policy taking away your upgrade is unfair and you wish t to cancel they won't let you go for the price of an upgrade.
[Epic 4G General] SINNN:
"cool story bro" thats what the anuul rep told me. Its no go for me.
[Epic 4G General] tenaciousj:
For anyone that cant get this to work... I wonder if down the road in a month or so if you can use the excuse of wanting a Galaxy S2 and seeing if they will let you upgrade with that.

If this didn't work for me my plan was to call them and tell them I wanted a S2 and if that didn't work I was going to tell them I would cancel my contract then and jump ship to Verizon to get one on their network.
[Epic 4G General] iSaint:
Tell them you want to cancel ... they'll give you anything.
[Epic 4G General] cadams14:
Yesterday when I spoke with the rep on the phone first thing I said was there was no 4G and why am I paying for it when there was everyone else here in this town that offers 4G. They did the complaint form on it of course. I also made it sound as if I didn't get what I would want, I would walk to someone like T-Mobile or Verizon since 4G is better around here. They then asked me if I had anymore issues and I said said oh yea. I spoke about how I couldn't get the full upgrade and one of main reason I have stuck with Sprint the last 2 yrs was because of annual full upgrade. You come to be willing not to settle and never let them put a letter in, and even ask for a manager, or supervisor. *****, and ***** some more about how bad the service is. Also make sure you pay your bill always on time with them. If you dont I am sure it would be a whole lot harder to sell you on why you need to go to a full upgrade. This silver and gold crap is for the birds. Tell it like it is, and really dont let them get much into say. Dont disrespect them but let them know your opinion. This goes alot further. These reps get cussed at all day long and if you show them how you feel without anger towards them, but at the service you will get what you want.

One the best hackers I learned about back in the 90's at a class at Big Blue(IBM). He called (Companies & Government agencies up(people) and talked to them, never hacked into the system or found a flaw into the system, but talked to the reps and got information. How easy was that!;) Now I am getting my Nexus S.
[Epic 4G General] gjones77:
I called and spoke to a rep, I was polite, didn't threaten to leave or complain about anything, I just told that that I understand they were grandfathering in people who were formally Premier Gold and giving them one last yearly phone upgrade.

Since my upgrade isn't due till December they we're able to help me now, but said to call back in December and they should be able to give me the new subscriber discount, but they did upgrade my wife's line to the full discount, and she wasn't even a Premier Gold customer.

If you're honest, upfront and polite they'll help you out, they know what's going on and you don't have to berate the CSR to get the discount.
[Epic 4G General] rmriggin:
Follow up:

I was told by the rep I spoke to that I would be called back and or emailed to let me know if they had approved the request to reset my upgrade eligibility. That was at about 10am yesterday and I still have yet to hear back on the matter.

I notice that nothing has changed on my account online and still shows that I am not eligible for a full upgrade until June 2012. I can handle not having the latest and greatest for the time being. I have had my frustrations with my epic and the service in my area in general but the price is right.

Verizon will be offering LTE in my area before the year is out and AT&T and T-Mobiles HSDPA+ also have some coverage in my area. I could only afford to switch carriers if I was doing a family plan however.

Sprint is sending me an airave so I guess I will see how that does in improving my experience on "The Now Network".
[Epic 4G General] DiMa1720:
Just called and got our phones reset, got them to reset 6 out of 8. Other 2 were recently upgraded.

Woot Woot thanks for info...
[Epic 4G General] iSaint:
Guys if it fails just recall them... I'm sir eventually you'll get someone to do it.
[Epic 4G General] jubi23:
just tried twice within 30minutes, couldn't get it :(

not eligible for full until sept 2012, guess i'm going to have to wait a while
[Epic 4G General] jubi23:
So I recently got an Airave, which adds a number to your account

I wonder if i could get a phone on that number without affecting my airave lol

I use google voice anyway, so I could care less what the number is
[Epic 4G General] caspertodd:
I actually just tried this...funny! It did not work by the way. I like the way you think though LOL!
[Epic 4G General] Whosdaman:
It actually does work...but you have to wait until it is eligible. I doubt they will reset it, at least not the next day after you get the thing.

Also my Airave is on the way too :)

QUESTION: Has anyone gotten the same person twice? I have lol
[Epic 4G General] lynyrd65:
If you just call that number and ask for an airave will they send you one free? I figure I might as well get one. One of the places I go on the weekends has terrible coverage (att, vzw, uscc, sprint, tmo, 1 bar at best usually zero or no service).

OT airave question, can Verizon and US cellular customers roam onto an airave?
[Epic 4G General] caspertodd:
Awesome! Just called and was "honest" with the customer service rep and had my wife's eligibility date moved to 6/15/11. It was 9/1/11. I told him that we had been looking at a new phone because my wife is frustrated with her Hero and was curious about the Evo 3D. I told him that I would like to look at upgrading her to it, and wanted to know what the cost was. After he told me $200 for eligible customers, I told him that she had her phone for a couple years, so she should be eligible. He checked and said no, not yet, but he will go ahead and make her eligible. It seriously took no effort, and the Sprint guy was extremely nice and helpful. He said that he will call me back as soon as the eligibility goes into affect, which could be today. Very happy with Sprint now. Thank you for posting this!!!!!
[Epic 4G General] Whosdaman:
No, sadly no roaming allowed on those because the verizon prl's can't pick it up
[Epic 4G General] shiftr182:
I am premier and have a full upgrade at the moment, but my wife didnt qualify until September(she has only been with sprint for a year). She wanted the Samsung Replenish, and it went on sail yesterday for free with an upgrade. I called them and within 30 min she has a full upgrade on her line.
[Epic 4G General] MrTonyToca:
Worked just as easy as described, phone call didnt last any more than 10 - 15 minutes, I simply told the lady I reserved the evo 3d and seen online I was only eligible for $75 off and would like to have the $199 price and she put me on hold and came back stating she took care of everything and within 24 hours my account should reflect that I will be getting my Evo 3d for $199 on Friday! :)
[Epic 4G General] iSaint:
Still think this thread is not worth being here ^_^
[Epic 4G General] jubi23:
I checked the eligibility online for my Airave number and it says i'm eligible for the 150 with the two year agreement...

This couldn't actually work right?....
[Epic 4G General] Whosdaman:
It could, just activate it on another line
[Epic 4G General] rmriggin:
Still no luck on getting my eligibility reset. First person I talked to was very pleasant, next person not so much. I called to follow up with what the rep told me on Monday and I was told by the rep that I would receive a call and and email informing whether they would reset my eligibility. I never received a call or an email and when I spoke with a rep this time around she only spit back the same information regarding my upgrade eligibility as what is shown on my account info online. Perhaps there would be better luck with getting it reset in August otherwise it's saying I am not eligible for a full upgrade until June 2012.
[Epic 4G General] tenaciousj:
Most of what I've been reading is you need to be a year into contract before they reset it.
[Epic 4G General] lynyrd65:
Wait a day or two. It took a couple days for my dad's account.
[Epic 4G General] insanity213:
I just wondered why it's in the Epic section? It's a general Sprint account issue which leads into buying a new phone - neither of which specifically do anything for an Epic, except get rid of it.

A question I have though, does this upgrade eligibility reset start a new 24 month contract? Or does the 24 month timer start when you activate a new phone?

I did call in the other day and inquired about the loss of my premier status and that I no longer get my yearly upgrade (Which I was due for in April). The rep made no mention of being able to reset my upgrade date. I did tell him that I was quite disappointed, but I was an absolute angel while on the phone and didn't push the matter much. Even if he would have offered it, if it started a new 24 month contract I wouldn't have done it. I'm already counting the days till my 3 lines are off contract and wouldn't want to start that all over.
[Epic 4G General] dreamsforgotten:
Yes you do have to sign a new contact.
[Epic 4G General] austin420:
no. no new contract till you accually buy the phone and upgrade.
[Epic 4G General] iSaint:
No but you'll need to sign a new contract to get the phone at that price...
[Epic 4G General] caspertodd:
I would have never seen this if it hadn't been in the Epic section. I am replacing my wife's hero, but not my Epic (I still LOVE my phone!).
[Epic 4G General] nutswillkillme:
I called yesterday, told them my fiance has a hero and she want's the evo 3d. I'm pretty sure if I had told them I didn't like my phone I'd be given the upgrade as well. Checked her upgrade eligibility immediately and she was good to go. 10 mins on and off the phone.
[Epic 4G General] octones:
Couldn't get mine chagned (got Epic on release day) but got my wife and grandma's line to the full upgrade by simply asking if we could, not even mentioning that I want to get a specific phone.
[Epic 4G General] iSaint:
Cool dude ... atleast it's something right ....
[Epic 4G General] octones:
Exactly, works for me as I'm fine with the Epic... or if my wife wants my Epic we will upgrade her to the Evo 3D or wait for the next big phone and then swap it over to my line after a few days. Regardless, she needed a new phone as her other one is going crazy and she hates it and wants a "phone that can play cool games like mine" as she puts it.
[Epic 4G General] mi7chy:
IMHO not worth locking yourself into a longer contract on a lousy 3G and 4G network.
[Epic 4G General] octones:
That's the other part. I'm starting to spec out pricing on Verizon compared to what we pay on Sprint now as I am really not happy with my super slow 3G speeds around here.
[Epic 4G General] iSaint:
oo.... I was thinking about that but i would've still had to wait till i was 18 but after upgrading the modem to EF10 .... wow im getting great 3G in my home and i got 4G mostly everywhere i was yesterday...Now i kinda don't even want the upgrade :D
[Epic 4G General] mi7chy:
Paying $59 after tax with corporate discount for Verizon 450 plan with unlimited 3G/4G without text plan (using Google Voice for text).

With the awesome Groove IP app combined with Google Voice to make/receive unlimited VOIP calls you can get a Verizon 3G/4G data only for $50 which works out to be ~$40'ish after corporate discount.
[Epic 4G General] Whosdaman:
Why are you trolling in the epic section?

Seriously if we didn't like sprint we would be in this section to begin with.

O and fyi, verizon's 3G sucks. It is slower than at&t's 3G, and that's basically not moving lol
[Epic 4G General] eigerzoom:
i tried and was denied on sero

i was redirected to telesales...who denied me

888-882-4030

i'm due for the first bump in september and full in 2012
[Epic 4G General] mi7chy:
If your employer's 3G and 4G didn't suck so bad I wouldn't have to wireless tether the Epic off of the Verizon Thunderbolt 4G LTE which btw allows both phones to stream YouTube HD simultaneously. I'd be lucky if I can even stream non-HD on Sprint's lousy network and coverage in the same spot. Improve the network and don't hate on the customer.
[Epic 4G General] Whosdaman:
I can't wait until Sprint rolls out its LTE...i heard late this year they will turn it on
[Epic 4G General] || Acer ||:
I'm guessing this won't work for our phone though since it doesn't have LTE features built in, right?
[Epic 4G General] iSaint:
Nope it won't work they'll start rolling out LTE devices...
[Epic 4G General] lynyrd65:
Even if it doesn't, sprint will still improve our experience with wimax added to every tower and caps raised/removed.
[Epic 4G General] lazydazed:
Awesome I need a good excuse to buy a new phone! Lte is long and strong where I'm at, wimax is miles away..

Why would sprint continue to add wimax? when they're switching over....
[Epic 4G General] Whosdaman:
Here is some deep insider information. I have a source that works for Ericsson and he is doing the rebuilding on the towers.

He says every market has at least one WiMax tower by now. All they have to do is use microwave technology to turn it on the rest of the towers. So for everyone who has noticed there is like one tower in your city, it's only a matter of time...
[Epic 4G General] iSaint:
So basically .... they just have to turn them on ?:confused:

And i can't wait to see what they announce on LTE... Sprints lineup just keeps getting better and better...
[Epic 4G General] lynyrd65:
The new towers will run all of the technologies at once so adding wimax and lte coverage is easy.
[Epic 4G General] lynyrd65:
Are you sure? I thought network vision would bring fiber backhaul to all the new towers.
[Epic 4G General] steviee7:
Microwave hmm will it be good enough to make me sammiches toasty? Oh wait we need a 1.7gz kernel to toast them I forgot... oh well this sounds great hopefully we get more wimax and soon lte but if they aleady have the towers why not turn them on I want the wimax I'm payin for lol
[Epic 4G General] Whosdaman:
They still have to put the technology on the towers
[Epic 4G General] daddymikey1975:
lol

I got plenty of wall here in my living room.. I still need to put my big screen on it :O

LOL
[Epic 4G General] iil:
Pretty sure many of us sero users have the same upgrade date

:)

ent from my GT-P7510 using XDA Premium App
[Epic 4G General] Whosdaman:
Haha, first laugh of the day
[Epic 4G General] daddymikey1975:
I actually have my big screen sitting on my fireplace mantle.. but the joke was hilarious :)

(damn, 2 posts today already and both are off topic.. I better go hide before I get a warning or something.. wait.. I'll call and get my upgrade bumped then I can post back here :) )
[Epic 4G General] dieselg5:
Didn't work for me, they said there's no way to do it before 1 year
[Epic 4G General] daddymikey1975:
I know, I just necro'd an old thread.. but I have an update about this...

I called to see about getting an early upgrade.. We get corp discount (27%) and started our service last september. We began new service, did not port our numbers, never missed a payment but we've only been w/ Sprint for 10 months..

When I called basically it was 'no dice'..

I asked my wife to call and suggest that she has been through 4 Samsung Intercepts, 2 Transforms and now she really would like the Evo 3D. The guy (different rep this time) told my wife (long story short) that since we haven't hit the 12 month mark that he can't manually do the early upgrade 'right now' but he noted our account so that we'll be eligible for 'full upgrade and not the $75 upgrade' on Sept 3rd (our 12 month mark).. He said when we hit that mark to call back and they'd reset our upgrades then.

While it sucks that we can't get them right now right now, we ARE getting full upgrade in a couple more months...

Just wanted to share an "after June 24" experience..

Hope this helps

/necro
[Epic 4G General] Pete720:
I am eligible now for the $75 upgrade. I'm not ready to give up Epic yet but for future reference what is it you ask the Sprint rep specifically for? Do you need to make an excuse to get a new phone or anything? Or is it as simple as calling and saying "yeah I'm do for the 1yr $75 discount but I want the full 2nd discount"
[Epic 4G General] Overstew:
I called and asked for an early upgrade. I told her i was interested in a new phone and she looked up my account. Shortly after, she gave me second upgrade.
[Epic 4G General] daddymikey1975:
when I called, I mentioned getting the Nexus S and got shot down.

literally 5 minutes later I had my wife call and suggest that she and her husband (not) really wanted to get the Evo 3d and we got it.. but we'll get it in Sept. (our 12 mo. point in time)..

Not sure if the reps got Evo's swingin' on their nuts but it seemed to work for me.

if u get shot down, call back and try again..

YMMV
[Epic 4G General] iSaint:
Yo dawgzz ...

Bump because most of you probably are going to the SGS2 ...

this might help people who never saw it first time around ... or people might be willing to give it another try ....
[Epic 4G General] JohnCorleone:
Necro FIRST!...lol
[Epic 4G General] zanderman112:
Dang John lol

/sig
[Epic 4G General] dtm_stretch:
On a serious note, I battled with sprint customer service earlier this week. Not only did they deny me but they told me it was impossible; they even pushed me to retentions. BUT, I just tried the number on the op and it worked! I totally forgot about this number. When I called, it only took 5 minutes and not only did I get my upgrade back but I am now permanently a gold member. Thank you iSaint for necroing this thread. The only thing of note is it takes one billing cycle to take affect. So mine will be available october 4th.
[Epic 4G General] castro08:
So I did the cancellation thing because of the administrative charge it work no contract but still.have sprint but they say I.have to wait I can't get a 2 yr discount....
[Epic 4G General] iSaint:
Glad I helped you bro happy it worked for you
[Epic 4G General] TexasLTE:
can U give some retails on what you said / asked ?