yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] jparity:
Just wondering how do we go about to get a warranty exchange later?
[HTC Sensation] Wurmzz:
I got dust under my screen too.. I got my phone on Sunday and haven't used it until yesterday (busy from work) and when I checked on Wednesday I found two specks of dust that wasn't there before. It's just been lying on my table these few days.
[HTC Sensation] brian85:
So I was hoping the dust I found under my screen was just there when it was made, and didn't get in over time. Well....

I took an LED flashlight and looked very closely at the corner where I see dust, and there is a little tiny opening where the screen is supposed to be sealed (look at it through the screen outwards away from the phone, if that makes sense). As I go along the screen, every other area is sealed, but that little area has a tiny gap. Definitely have to return this now.
[HTC Sensation] danog:
Good tip and I saw the same thing on mine.

I've got a replacement on the way after way too many transfers to "someone else who can help you" in customer care.

Tried to exchange it at a company store since I was driving by but no luck as others have noted regarding Sensations not bought in store. Got them to ship it overnight and I return the dusted one thereafter, waving all charges. Kept pointing out that I've got 8 days left on my buyers remorse window.
[HTC Sensation] KillaHurtz:
Can u guys post a pitcure or diagram of the opening and it's location ?

I have a trace amount of specs on my screen, but more importantly noticed a smudge on the upper right corner. Me and a buddy drew up a 'madden' approach to point it out. Here it is.
[HTC Sensation] brian85:
I'll try and get a pic when I get home. Basically I tilted the phone and an angle to look inside the screen on the very edge of the screen with an LED flashlight, and was able to see a tiny opening where the dust is getting in (where it's supposed to be sealed).
[HTC Sensation] graffixnyc:
So are you going to exchange it? if so, let us know if your new one gets it as well.
[HTC Sensation] aeox:
I just got off the phone with HTC, and they now have parts to repair the International versions of the device, or at least the Indonesian version.

I will be sending mine in for repair.
[HTC Sensation] graffixnyc:
What did they say when you told them there was dust caught under the screen? Did they make it difficult or were they like "ok no problem, we will fix it?"
[HTC Sensation] aeox:
They didn't give me any problems. They just said ok they will repair it.

At first (around last week) they said they didn't have the parts to repair the version I had, but had parts to repairs the T-Mobile version. Today they called me back and said they now have parts to repair it.
[HTC Sensation] motaman76:
I had a single spec of dust on my notification bar and they exchanged it in store for me.
[HTC Sensation] brian85:
Still not sure if I want to exchange it. I'd hate to be without a phone for a couple of weeks.
[HTC Sensation] graffixnyc:
If you really are brave maybe you could try breaking the phone down(it's half way done for you already :p ), removing the digitizer and trying to clean out the dust. I wouldnt try it but I'm sure someone more experienced in breaking down phones could do it no problem
[HTC Sensation] danog:
Here's a pic of my growing dust field.

Judging by how much worse it's gotten in just 24 hours there's no way it was there a few days before I noticed. Replacement arrives Friday.
[HTC Sensation] graffixnyc:
oh wow, mine isnt that bad.. yeah that would drive me nuts..
[HTC Sensation] Rusty!:
No way is your warranty about to run it, it has 'til this time next year.
[HTC Sensation] mustafa86:
htc dust problem under touch screen

I bought an HCT sensation in Vatan Computer in TURKEY and after use of 10 days, much dust started under touch screen display, and I gave service that is Teleservice (very bad service, do not buy anything warrantied by TELESERVICES) in TURKEY, also I desired them to get money back, because this is my right, laws give this right to me in TURKEY, so they do not want to give my money back and they gave me HTC sensation XE with respect to their saying, that is pleasing for customer, and also I didnt admit then I resent smartphone which was given to me (HTC sensation XE) but I must say that The phone given is not in original box and accessories, with old things was given only thing changed is the phone however you cannot understand whether the phone is original, not cloned or any changing parts such as screen,cover, battery etc. , there is no any sign about this phone is original, and the service defines in report that the cover is changed and battery also is changed, so how can I know this phone is original and why not this phone is given original box as you know Sensation XE has beats audio headphone, this application is not applicable, who can admit like this behaviour ? last thing is that Sensation Xe also has some dust and boiling when running.Huh? neither VATAN Computer and TELESERVICE are no interested with this issue. they do not want to look and interest with this problem. so do not buy anything warrantied by TELESERVICE and in Vatan Computer.
[HTC Sensation] pietroSV:
I am from Slovakia, had dust under screen. I sent it to service center VSP Data in Czech republic (courier came on their expenses). Display was changed and have it clear. Repair took 6days if I remember :-).
[HTC Sensation] yourpassenger:
Yeah I didn't realise it was 2 years.

Anyway I phoned up HTC and explained about the dust, have sent the phone away for repair. They said that if the dust isn't thought to have been caused by misuse, wear and tear or illegal software (hah!) then they will repair it for free.

I unrooted/s-on just to be sure though.
[HTC Sensation] yourpassenger:
UPDATE

I have received my phone back, the whole process took about a week. I did not get any documentation saying what had been replaced, however my home, menu, back etc buttons are red instead of white which leads me to believe they have replaced the phone bit with either a new or refurbished sensation xe. I don't really care because the dust is gone!

However, I also told them that my volume button had broken off but they have simply sent back my own back cover so I still don't have a volume button!

BEWARE

They sent my phone back update to ICS, sense 3.6 and more importantly hboot v1.27. I was unaware before I sent it away that there currently is no simple s-off method for hboot 1.27. The only real method involves a very tricky method using some insulated wire.

info here

http://xdaforums.com/showthread.php?t=1614617

So if you want to s-off your phone when you get it back, be aware of this issue.

Very pleased with the service from HTC, quick and helpful.
[HTC Sensation] Rusty!:
Sounds like you might have an XE now, nice.

I 'fixed' my dust problem by trading the Sensation for a One X. I love Gumtree :D
[HTC Sensation] yourpassenger:
How did you manage that?
[HTC Sensation] dragonslayer198:
Yes i would also love to know how you got a One X for a sensation lol ?
[HTC Sensation] Rusty!:
The One X's rear speaker doesn't work (mostly).

It was listed for sale or trade with a "slight fault", so I cheekily offered my Sensation. Nigh on **** myself when he said yes :D

So I just need to get the One X repaired under warranty and jobs a goodun.
[HTC Sensation] Warrimonk:
Anyone got a repair without warranty?

Has anyone ever sent their phone to HTC and got it cleaned after tearing it apart??

My sensation is a combination of 2 different broken sensations and I have ripped it completely apart. There is no warranty sticker, and I removed and replaced all of the internal tape with electrical tape ( I had to swap out all the circuit boards).

Basically, it is extremely obvious that this thing has been opened before, even though it all works fine. It just got a large crumb under the middle of the screen, and HTC said they would repair it for free as long as there was no fall or water damage. I have the feeling that as soon as they look at the internals they are going to freak out, not touch the phone, charging me to mail it back.

I am probably just going to do all of the cleaning myself, and then re-tape, and do a solid reseal with silicon.
[HTC Sensation] trevd:
You could argue that there is no fall or water damage :) All they'll do is stick it in their little oven to loosen the bonding between the digitizer and the lcd then probably give it a shot of air to blow out the crumbs. If you're not scared of popping it open ( which It sounds like you aren't ) then you might as well just take an hairdryer to it and do it yourself, You don't even have to disconnect anything and It'll probably only take you about half hour plus you're not left without your phone.

You have to be careful down the bottom to properly separate the boot strip from the digitizer but that's about it if I recall, It's been a while since I did mine and it's currently held together with double sided tape :) There are plenty of teardown videos on youtube which should give you an Idea, This one is as good as any, around 5:00 minute for screen separate love!
[HTC Sensation] boberryman:
I dropped my phone yesterday and have to replace the digitizer. Can I run tape all around the glass to seal it from dust? Is there a reason most of the repair guides don't run it all the way around?
[HTC Sensation] trevd:
That's what I did, I just spliced some double sided taping into thin strips with a Stanley blade, It's quite fiddly and obviously a bonding agent would offer a more permanent and solid solution on the plus side though it does re-open easily enough should anything find it's way in there and It seems to keep the rain out, however I probably wouldn't go swimming with it :laugh: As an aside, to stick down the light strip I used some red electrical tape which and now I have a red search icon, an unforeseen bit of "pimping" :D
[HTC Sensation] dirtyhamster73:
I have, 4 times! Each time it came back to me "fixed" I would get twice as much dust in a matter of 2 wks. The last time I sent it in after only having it back for 3 days, I noticed a piece of hair under the screen along with a cluster of specks on the bottom left corner. I sent the phone in and they called me the same day the received the phone saying that they didn't see the hair or dust and the phone was on the way back.....I didn't believe them that they didn't see any dust or the hair, so they said "we'll take pictures and show you"....uuum really? After you just opened it to inspect you really think the dust is going to be there along with the hair, you really think it'll show up in pictures! They wanted to charge me a "triage" fee.....ppffft, NOT! Long story short (by the way my manufacturers warranty for this kind of stuff expired September 8th) I filled out a survey, ripped them a new one, got a call from the manager, was offered a mytouch 4g slide, to which I laughed hysterically at, then after about a month of back and forth was given a new sensation. No dust yet, it's been 3 months. If you have any questions for me I'll be happy to answer them.
[HTC Sensation] boberryman:
Yeah, I was thinking of using some kind of silicone adhesive or even contact cement but I'm worried if I ever have to take it off again it would be impossible to do. The tape seems like it would be a lot easier to do anyway. I just want to seal it more or less permanently since I have to take it completely apart so I might as well take advantage. I'm thinking very thin silicone adhesive around the edges of the glass before I drop it in, and tape on the bottom surface of the glass. Any thoughts?
[HTC Sensation] trevd:
Sounds like a plan. An. analogue to whatever is currently used would be ideal, i.e something that can be reworked with the application of heat. I don't consider myself the most dexterous of people which is one of the main reasons I went with tape.

You'll want to fully remove the screen from the housing as the data tracks can tear like paper. It took me three attempts. It was my first bit of hardware repair and The digitizers are cheap enough not to care too much. :) but. It was starting to get costly LOL.
[HTC Sensation] sweethurt:
i've encountered the same problem too, but as long as it dont disturb me, it doesnt really matter.

if the dust appear right after you buy it, you should contact htc center for sure
[HTC Sensation] bsanto9:
Wow this thread is still going
[HTC Sensation] trevd:
AT 2:46AM My Time. It was. :) I think It's wandered Into Screen Repair, I don't know who did that. :rolleyes:
[HTC Sensation] k0nfucius:
Anyone actually been given water damage as a reason for them not doing a warranty repair to remove the dust?

I've just got my phone back after finally getting round to sending it in for some warranty love, and it's come back with a generic note from the repair centre saying it's out of warranty. I phoned HTC to be told it's water damage, though the repair centre hasn't provided them with any photographic evidence and a quick check under the battery shows an immaculate water damage indicator.

I've escalated it so will see what they come back with, but apparently if the dust under the screen is in any way smudged or streaky, which is the case with one small mark (2mm) I can see, that indicates water damage.

It's not exactly a big problem, the phone still works fine. But it would be nice if they could put it right without too much hassle.
[HTC Sensation] sroach23:
I have the perfect fix for dust under my screen. I am going to get a Nexus 4 and never buy an HTC product again. Problem solved.
[HTC Sensation] xaccers:
Remember, if you purchased the phone from a retailer, then legally the retailer has to put it right not HTC, so if you're in that boat and get no where with HTC, go back to the company you bought it from and request they fix the dust issue.
[HTC Sensation] Sgt.Incontro:
My phone has been off to HTC and already repaired once for dust problems, now over time, I have just as much dust before I sent it.

Well, my next phone won't be another HTC so to speak.
[HTC Sensation] Phateless:
Had this happen on both glacier and pyramid.
[HTC Sensation] ariel123:
This is why I dont buy htc phones anymore I cant believe this still goes on
[HTC Sensation] Skipjacks:
Its certainly why this is my last HTC phone.
[HTC Sensation] ariel123:
Try Samsung the galaxy s3 it rocks
[HTC Sensation] riotman:
I had to send in my phone eight months Ago, too due to dust under the screen. sent in on Monday,received it back on Thursday. and until today,there is no dust under my screen. so at least for the German support I can tell that they did a good job.
[HTC Sensation] Nick L:
1 year, 2 months and still no dust. :)
[HTC Sensation] Skipjacks:
I know. A friend has one and I really like it. Plus Samsung devices are super easy to root.

Ive got a Galaxy Tablet and could not be more impressed with the quality.
[HTC Sensation] masondoctorjt:
1 year 3 months and still no dust for me. Well it's my wife's now, but still dust free.
[HTC Sensation] byordanov:
Got dust the first couple of months
[HTC Sensation] marinovm92:
I have the exact same issue, got the phone second hand a few months ago when it arrived there were a few very small dust dots but now they are a lot... I was told that it would cost around 70 euro for HTC to fix it and I don't feel like paying this amount of money... I'd rather purchase a new digitizer and have it changed but i don't know where... I live in Germany for about 3 months now can someone advice me where can I try but HTC thanks

Sent from my Sensation using a light saber
[HTC Sensation] :
I don't have this issue but it really annoys me how dusty the inside of the back case gets!
[HTC Sensation] Roodle:
Hi guys,

I've not read ALL of the comments, read the first few pages. I own a HTC Sensation XE too and I had the same problem. Right under the front camera, dust was building up underneath the screen. When I take off my battery cover, the top is filled with dust.

How I solved this: I called the HTC service center and explained what the problem was. They sent one of their guys to pick up my phone and they replaced the screen with new one. This was covered totally by the warranty.

Now I try to clean it 3 to 4 times a week. I just take of the cover and blow away any dust. Sometimes I use a small brush to clean it all.

Not sent from my HTC Sensation XE but from my crappy budget laptop LOL

Roodle
[HTC Sensation] tx3m:
I've had the phone for just over a year, and never had any problems with it. But about 2-3 months ago I noticed the dust building underneath the screen. In the beginning it was hardly noticeable so I didn't pay much attention to it, but with time it is getting more and more dusty. Now I have many small dust spots, and right in the middle one bigger, black dot. It is very very annoying looking at all the dust everytime you use the phone. I expect that soon all the screen will be covered with black dust dots.

And not to mention the other problems that started appearing...

I used to love my phone, but not, slowly slowly as all the dust is building up, my love for it is starting to die..
[HTC Sensation] jhafner:
Dust issue legend

Hello;

I am thinking of buying htc sensation xe since it is cheap regarding what it has, but at the same time this dust issue is not something small or can be tolerated.

Anyone figured where the dust come in from?, is it from screen or camera or some component inside the phone?, maybe it is from the headphones jack, or grills?

Also I’ve seen black silicon fix on the screen, but when I was making a research on this issue I found that people are having dust from the camera and from the back cover of the phone.

Please anyone who found a permanent solution for the dust issue please informs me.

Regards.
[HTC Sensation] Phateless:
Get a galaxy s2 instead. More phone for similar money and no dust issue.

Sensation has higher resolution though.
[HTC Sensation] Rusty!:
Actually the cost difference on eBay is pretty large. The Sensation is pretty good value for money these days.
[HTC Sensation] undercover:
Second that. As is one X. Cheaper than Samsung counterparts but good phones nonetheless. If you can live with lack of updates.
[HTC Sensation] Itsakash:
Got little dust below front camera :eek:

1 month warranty left :D , flashed ruu , achieve s on few hour ago.:)

Tomorrow I'll send mobile to HTC :cool:
[HTC Sensation] lolwut1338:
AW: Dust underneath the screen - manufacturing defect

Got the same problem, need to fix it asap..
[HTC Sensation] Itsakash:
Got mobile 3 days ago , they replaced display , no dust :)

But now I m unable to get s off :mad:
[HTC Sensation] usaff22:
Use juopunutbear
[HTC Sensation] Itsakash:
Mate m talking about wire trick trouble in juopunutbear method

Btw I did s off now after unlocking bootloader ;)
[HTC Sensation] Phobos86:
I also have the Dust-Problem. Appears after 1.5 years. Middle left on the Display
[HTC Sensation] ellisbodds:
I've had the dust problem for a while. Seems to be getting worse, so I will S-ON and send the phone back to HTC for repair. To be honest, when I get a repaired phone back I may just sell it and buy something else :p
[HTC Sensation] Phobos86:
Thats the way i will do it :)

Just buyed a new HTC One from T-Mobile Germany :cyclops:
[HTC Sensation] ellisbodds:
:D

I'm thinking I might try a Nexus phone (Galaxy Nexus or Nexus 4), or maybe even try out an iPhone :eek:
[HTC Sensation] Phobos86:
An I-WHAT?????:eek::eek::eek::eek:

Try out the nexus 4, a friend of mine have this phone, no problem till now and a good performance
[HTC Sensation] ellisbodds:
Yeah that's most likely what I'll end up with, not sure if I should wait for the next Nexus phone though :|
[HTC Sensation] :
Just a heads up guys..internal email went out today...Corporate T-Mobile Owned Retail locations are going to require you to call in and get a notation on your account before they do ANY returns/exchanges for dust or dead pixels effective TODAY. So cover your behind and call even though I think it is pointless, still do it.

They say it's killing the stores numbers and to proceed with caution as some customers are committing "fraudulent returns". Meaning they are exchanging the phones out for basically no reason because they are within 14 days. Most coming back 3 or 4 times. This normally wouldn't be a problem but it seems the stores are getting killed inventory wise and it's gotten out of control.

I know it's not your fault that HTC flawed the screens but some people are abusing it.

I myself as an employee am not exempt to this either, as I had to jump through hoops to get my own device exchanged for a couple dead pixels. So this is not a game.

Hope this information will be helpful.
[HTC Sensation] ClydeB1:
It was asked previously that users check their panel manufacturer and I think one person responded saying he had a Sharp screen.

It seems that there are 2 different panel manufacturers for the Sensation, ie Sharp and Acer (AUO). It would be interesting to determine if this is a problem with one or both screen types.

To get the screen type download terminal emulator from the market and run the following command

dmesg > /sdcard/dmesg.txt (this will output to a text file on your sd card and then you can search to find PANEL in the file.

Alternatively you can input

dmesg | grep panel (and scan through the output or else email the output to yourself and then search for PANEL).

It is best to do a reboot right before running the command (file is smaller and thus easier to find the line you are looking for). The output line that you are looking for should look something like this

<6>[ 9178.895111] Panel Type = PANEL_ID_PYD_SHARP or

<6>[ 9178.895111] Panel Type = PANEL_ID_PYD_AUO
[HTC Sensation] graffixnyc:
I know me and Brian85 both have sharp screens
[HTC Sensation] ClydeB1:
That could be worrying. From the screen type thread, general consensus seems to be that the Sharp is the preferred screen for most, but that may quickly change if that screen is going to be prone to a manufacturing defect that allows dust under the screen.

Any others to confirm their screen type?
[HTC Sensation] StefanB86:
I have had the phone for 3 days now, and I haven't see any dust still, my screen type is PANEL_ID_PYD_AUO.
[HTC Sensation] ClydeB1:
Thanks, further confirmation (albeit early days still) that the problem appears to be with the Sharp screens (or at least with a specific batch of the Sharp screens). So far 3 Sharp screens have the dust problem and the Acer one (so far ;)) is dust free.
[HTC Sensation] graffixnyc:
Hmmm here is some interesting information. If you have the Premium Handset Protection Insurance/Warranty it also covers defects. I just read it in the pamphlet they sent me.

Covers:

Loss

Theft

Damage

MALFUNCTION

and under the fees it says:

Service Warranty Processing: $0 (There is no deductible for warranty replacements)

So I'm guessing this goes above on beyond your 1 year manufacturers warranty
[HTC Sensation] smashpunks:
I have auo, no dust going on day 3..
[HTC Sensation] xdviper:
****! I've had mine for 7 days now and I just seen dust and smudge I thought it was the screen protector so I went ahead and changed it, and while changing it, I looked there's dust and some sort of smudge underneath the glass.

It's not too noticeable until you look it with light or have a white background.

Should I get it exchanged?
[HTC Sensation] ClydeB1:
Which screen type do you have, Sharp or Acer?
[HTC Sensation] Hoggles:
I've mentioned several times that its almost ALWAYS a good idea to have Customer Care make any and all notes on your account BEFORE you ever go into a corporate store or Wally World.

Retail stores are nothing more than a place to get your phone, they have to do what is in your notes. I've learned that the hard way over the years, as the stores and corporate are almost always on a different page....

Have CC note stuff on your account, go into store and tell them its all in the notes...you won't have to say anything else. Makes it much easier as there are a bunch of store employees who don't know what doing....with all due respect :p
[HTC Sensation] danog:
mine is: Panel Type = PANEL_ID_PYD_SHARP

Hopefully this is just a bad batch.
[HTC Sensation] ClydeB1:
Hopefully, currently not looking promising for Sharp though.