yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] jafazec:
Well,that's exactly why I asked is it at all possible to clean it or not?I have Tmobile phone,brought to me from USA,and there is no place here where I could claim for warranty if needed..I do not have dust under screen but just in case I would liek to know if there is a possibility of cleaning the LCD or it must be replaced?
[HTC Sensation] sn0warmy:
Well I took the plunge and decided to take T-Mobile up on their offer to upgrade to the Galaxy SII as apposed to replacing my Sensation with yet another Sensation for the 4th time.

Maybe sometime in the near future I will give HTC another shot. But farewell for now.
[HTC Sensation] Darnell_Chat_TN:
This thread had me seriously wondering too. But I got a Sensation over 3 months ago and have had no issues at all. Including no dust issues.

Looking back, I'm glad I didn't let this thread dissuade me. Most Sensation owners simply are not participating in this thread and don't have issues. No disrespect to those who say they've had X number of Sensations with problems. But now that I own one and chat with lots of other Sensation owners, I know for a fact the vast vast majority of Sensation owners do not have dust issues and never did.

This thread is much like some I've seen for other devices I've owned. Some small set of folks continue mentioning issues while everyone else is just fine. Those having issues should certainly move on to something else if they can, but everyone else should not assume the poll in this thread is an honest representation of the masses of Sensation owners.

(And you can see, I was the first person to reply when this thread was started.)
[HTC Sensation] Goldenrooster:
I like your post. Are you absolutely sure when you suggest that you are having contact with "several" Sensation owners of whom you are absolutely sure that they have not had ANY dust issues? Thanks.
[HTC Sensation] sn0warmy:
While I was one of those plagued by dust issues on the 3 Sensations I owned, I completely agree with what Darnell_Chat_TN said. I do believe there is a far majority of Sensation owners out there who have absolutely no issues. Aside from the dust problem the phone worked extremely well for me.

And I know 2 other coworkers who have the Sensation and don't have any issues at all.
[HTC Sensation] gottabekin:
I also agree, I have 5 lines all with Sensation and I am the only one that have dust issue.
[HTC Sensation] masondoctorjt:
I have reported many times also that I do not have dust either. I wish the poll was open to vote.
[HTC Sensation] PTG:
i dont own the Sensation but I guesss its absolute not easy. Why dont you ask for that in some repair shops?

When you are able to get access to the display, you have to be shure not to let there even more dust in.
[HTC Sensation] picachux:
I got mine end of July, On August 5th I posted in this thread of a large cluster of dust that appeared over night. I had the replacement August 8th and since then I have not had dust appear on the replacement Sensation 4G. :D
[HTC Sensation] {LCD}Stelios:
Mate go back to S-on I did it, it was just as simply as attaining S-off.

---------- Post added at 02:37 PM ---------- Previous post was at 02:21 PM ----------

Mate get the phone it's great, I had a dust issue that they fixed and my phone was only gone for three days.
[HTC Sensation] PeterGuru:
HTC is repairing mine under warranty

When I first bought my Sensation about two months ago, I never noticed the "dust." I am putting "dust" in quotation marks because, in all honestly, I really don't know what it is. All I can say is that it's very small particles that are white in colour.

It wasn't until about 3 weeks after I bought the phone when I first discovered these particles on the right middle side. I was outside in bright sunshine and there they were. Sadly, when I took the phone back to T-Booth, a local retailer, they would not replace the phone because I unlocked it. It was originally locked to Bell, but I use Rogers.

When I explained that it had nothing to do with software, and that it was a mechanical defect, he still would could not replace it because it was a Bell policy. If the phone's unlocked, it voids the warranty.

Anyway, I thought, oh well, I'll just live with it. Then I discovered this thread and realized that I'm not alone. I knew that Bell/T-Booth would do nothing, but what would HTC say?

We don't have a true HTC facility in Canada, so I called their office in the U.S. I have to admit that they were very cooperative. I answered all their questions, gave them my IMEI number, serious number and part number and, within a few hours, I had a Return Material Authorization form to have the unit sent to their Authorized Service Centre in Canada. There are two offices in Canada, and one is about a 30-minute drive from where I am just outside of Toronto.

The RMA form clearly indicates that the repair will be covered under warranty, and that the repair will take about 5 days.

Other than not having a phone for 5-6 days (arghhhhhhhhhhhhh), I would rather have the issue resolved than have to see it every day.

You may be asking, how can you see it every day if the first time I noticed it was outside, and only in direct sunshine? Well, everyone, my problem was getting worse by the week. Yes, the number of particles underneath the screen was INCREASING. Up until yesterday, when I returned the phone to the service facility, I could see the particles almost everytime I looked at the phone.

Well, that's my story. HTC is repairing it at no charge. I'll provide an up-date when I get the phone back.

Peter

Addendum: I just read the post before mine and noticed the comment concerning HTC's stipulations about illegal software, etc. HTC never said anything like that to me. They just asked for the three pieces of information noted above, and then sent me an RMA. As I said, I'll let you know what happens.
[HTC Sensation] Nekromantik:
Well since the HTC Vigor is due to be released in the US on November the 10th which is just 2 weeks away, I may as well wait and see if its coming to the UK. With a 720P screen and 1GB RAM it sounds better then the Sensation and HTC might have ironed out the dual core optimizations as Sensation was first dual core HTC phone and it was not well optimised as I have heard.
[HTC Sensation] secano:
This could be true, but I don't know. I own a HD2 (15 months) with absolutely no dust under the screen. NONE. It has been the only hTC I have ever owned before the Sensation. My wife had an HD2 as well and no problems either. Pretty disappointed with this. :(
[HTC Sensation] ridikolous:
I think my dust came from the manufacturer. Haven't seen anymore. But still crossing my finger hope I don't get more.
[HTC Sensation] Hoggles:
Bummer Dude....

Got my Sensation 2 days ago as an exchange under the 14 day window, for a G2X with screen bleed.

I knew about the dust issue but decided to go for the Sensation anyhow.

I examined the screen as good as I could the moment I got it home. Didn't see any dead pixels or dust. Thought I was in the clear....

Day 3 now....Just 30 minutes ago, I'm on a call using the speaker phone, look down and see a tiny speck of something a little above the usb port. I just took off the screen protector to make sure, gave the gorilla glass a good wipe....yep....actually 2 specs of something that are noticeably underneath the glass. F me now please...son of a....

I'm gonna call up Tmo support and see what they say. The people at the Tmo store are going to love me.....and of course I'm sure that no Tmo employee has ever heard of the problem :rolleyes:

Hate to have to return this for something so minute and probably hardly ever really noticeable...but I am concerned about it getting worse.

***EDIT: Just got off the phone with customer care. I'm within my 14 days and they said "your screen is not sealed properly", go get a new one.....also no restocking fee because it's a defect.

So whether or not you're inside the 14 days, 30 days, or LG's 1 year warranty...it seems as if it is enough of an issue where they'll replace it. Hopefully for a new one if you're not within the 14 day window.

I'll let ya know if the new one has any specs.... I'm taking my LED flashlight there to inspect the new one right away, in store. They're gonna love me :)
[HTC Sensation] joshua3m:
I had my Sensation for around two weeks and didn't had any issues with dust till yesterday. It's not a lot but you can see it almost every time.

Phone was kept in gel cover but without screen protector...

Defo will need go tomorrow to local shop and ask for exchange.
[HTC Sensation] jparity:
Are we like the only people experiencing this problem?.. Or do others just not care at all?...

So are we supposed to keep returning our phone and pray/hope that we get one without any dust and sealed properly?...

I am definitely seeing tiny dust underneath my screen, but I don't know if they are there when I first bought it and I just hadn't noticed it before, or they just got in there recently.

I bought my sensation from Walmart... I wonder how strict is their return policy... I feel like it's somewhat of a stretch to return my phone to the store for some tiny dust that even I have trouble seeing up close.
[HTC Sensation] nxsone:
I got mine on June 15 t-Mobile hawthorne usa at 9:00 am and by June 16 at 1:00 pm i see not 1 or 2 a bunch of tiny pices of dust on the rigth side at middle of the screen so i went back to t- Mobile and in less than 20 min they replaced whith a new one .

So far i see no more dust but I do check the screen more often , I had the same problen with my nexus One but in that case it was more difficult because it was a google phone not t Mobile phone i sent the phone to HTC repair center and they only replaced and cleaned my nexus screen but i waited 30 days .
[HTC Sensation] eadred:
I have dust too. I had none at the beginning. After two weeks, I have a dust point underneath screen, middle height slightly left. I want to cry now.
[HTC Sensation] jmcdonald58:
Same here I have the gel cover on but this is a little worrysome now I am a bit paranoid but so far no issue
[HTC Sensation] undercover:
covers dont seal edges and neither do screen protectors, so unfortunately there is nothing we can do to stop it from happening. Fortunately, i believe that is considered as a manufacturing fault, so repair should fix it under warranty.
[HTC Sensation] jparity:
Bad news.

During my daily checkup today, I notice more dust bits that are definitely not there before... They are clearly visible after I thoroughly clean the screen and shine light on it. But only 2 bits of dust are barely visible when the screen is on.

I am seriously considering going back for an exchange... Anyone know how well Walmart honor the 14 day return policy for manufacturing defeats? This is only day 3 of me owning the device, I will wait a few days more for the problem to accumulate more before visiting my local Walmart.

Just wondering, for those who have returned the device for an exchange, how did you show/convince the reps about the tiny bits of dust when they are barely noticeable? Do they just take your word for it?

Thanks!
[HTC Sensation] afhum:
Hi. I accompanied my friend in buying his sensation a few hours ago. He had me to check the dust underneath screen b4 purchase lol. No dust was in sight. So when he got it, put in the sim card, snap it back on... Then we see dust! Well he didnt really bother much about it and enjoys it anyway. So i think the best way is to get the repair center to clean it and tell them to seal it properly. But i am not ready for it cos i thought that other problems may occur after repair. So... Who dares to do a disassembly and clean em? :D
[HTC Sensation] afhum:
I said, "hi i just got this less than 24hrs ago from u guys but i already see dust under the screen. Im worried if the dust may get worse/accumulate. Can i just get a replacement?" Then they (retailer) said "we'll try to clean it" and i said, "but i'm afraid since its still a new model, taking it apart may worsen things.." then they contacted the supplier (htc?) & they simply agree to swap. Hope that helps. Perhaps u can improvise a little :D mind u the new swap set i got got dust a few mins later after swapping lol.
[HTC Sensation] DeezNotes:
Can someone post pics of the issue? I just ordered my phone, so it won't be here for a few days. However, I would like to know what this looks like out of curiosity.
[HTC Sensation] jparity:
Thanks a lot! I hope the Walmart reps are as nice and professional as the Tmo reps.

LOL, I guess there's not much we can do with the problem besides just ignoring it or send it back to HTC for repairing...

From the popularity of this thread, I am surprised so few people actually notice/care the dust underneath the screen. If the issue doesn't get any worse, it actually doesn't subtract the experience, except when the screen is only showing white. It is just slightly worrying when I see new dust pieces popping up.

So are you planning on taking further actions about the issue? Please keep us updated. Thanks!

I will try to get a picture uploaded soon. Gotta find my camera first..:p
[HTC Sensation] afhum:
Well we dont have any official htc repair center here unless i send it off to singapore. But the retailer where i purchased has their own repair center. I might ask them to repair once theyre good at disassembling the sensation as theyre not familiar on how to atm. I'll give it a month's time then i'll ask hehe. i dont want my sensation to b the guinea pig haha. Or i might just disassemble it myself once the disassembling guide is out online haha! So sad..

But u shud give it a shot swapping at walmart. U might end up luckier than me and get a new one that wont have this issue reoccurring. :) yeah pictures please! Thatd be awesome.
[HTC Sensation] naimmkassim:
Im from m'sia..asian..unbranded, no specific supplier..celcom carrier..and i did not face any dust problem since i own htc device :)
[HTC Sensation] brian85:
Just checked mine, so far no dust under the screen (knocks on wood).

Are you sure you guys aren't just seeing specs of dust ON TOP of the screen? Sometimes there are tiny specs on top of the screen that almost look like they are underneath.
[HTC Sensation] lightforce:
Mine were under 100%. My latest sensation is ok so far
[HTC Sensation] ridikolous:
I wish that was the case, but the same spec is there. Even if I clean the screen.
[HTC Sensation] brian85:
I've noticed that sometimes a spec actually gets stuck pretty good on top of the screen. A few times I've had to take a microfiber cloth and use quite a bit of force to even move the spec a little.
[HTC Sensation] ajtorres14:
It happened to me on the first day I bought mine but I was lucky they gave me a new one.
[HTC Sensation] creepers28:
Here we go again... After my 2nd replacement. My sensation is infected with the all mighty dust after only 4 days of use!
[HTC Sensation] Darnell_Chat_TN:
I said it because I'm certain of what I said.

But go to a thread that is NOT about dust and PM about 10 people in that thread who are Sensation owners. To get their private response. See what feedback you get. PM 100, see what feedback you get.

Don't take my word for it, I'm so certain that I'm sure if you check you'll agree with me.

Honestly, I don't come to this thread much, probably wont again. Because it's not an issue I'm having. And that's why most owners don't post here. (They probably don't read this thread at all.) I only came back because I was concerned before I got one after reading this thread. So I wanted to come back and give an update. Most owners are off in other threads enjoying the device.

Having issues with a device is a sad experience. But it happens no matter the device. In the case of the dust issue, it's sad, but not common.

If I had a Sensation with the dust, then got a replacement that also had dust, I'd get a 3rd (2nd replacement) just to sell on Ebay and use that money to buy something else. But that's just me. With devices like the Amaze and Galaxy Nexus on the horizon, there's lots of other options if desired. I personally do no more than 2 of a device. I'll try one replacement and after that I won't touch that device ever again. Happy to say I'm on my first Sensation and planning to have it as my only one.
[HTC Sensation] Sibbi:
I was one of those saying, that the majority of devices wouldn't be affected by this problem. As I said... I was.

A couple of days ago, I saw a few pieces of dust beneath the glass. Since then it hasn't got worse, I'll see what time brings.
[HTC Sensation] senzenina:
And for how long did you have the phone?

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] Wicio666:
How about that silicon fix ? anybody tried it ?
[HTC Sensation] hg3atintin:
Got mine back today. They changed screen + chassi. No dust.

Sent it s-off :) No problems.
[HTC Sensation] mrg02d:
Guys, return the phone. I was told by Tmobile customer service last night that dust IS NOW a KNOWN issue. I have NO insurance and aside from paying for shipping, I am getting a new phone. HTC has admitted it to Tmobile.

This is for Tmobile USA customers though...

Matt
[HTC Sensation] gingerc:
That's not the point Darnell_Chat_TN. It shouldn't happen in the first place! This forum is somewhere for people to vent about their poor experience in the hope HTC will do something about it, or at a minimu find info for themselves to do something about it. If you have a Sensation that's working then fine, good for you, but we dont! I think everyone that uses the net these days is smart enough to figure out that users who dont have a problem most likely will not post here. People can make up their own mind if they want to take the risk, same as buying a car that has a poor review. But you'd still make a noise about it if you landed a faulty one right?

I've said it before, but everyone needs to make sure they bombard HTC with this stuff. Twitter, Facebook, raise a case with their support, etc. They will eventually sit up. Someone has posted further down that he believes HTC have now admitted this to Tmobile in the States. Lets just hope other regions do the same thing.
[HTC Sensation] piimp:
R u a US user? Cuz I'm about to send mine in since the last week my screen has been suckin dust on the right top and middle sides like a five dollar hooker. I tolerated it at first since it wasn't really visible but now I can see them in just about any light, don't have to be out in the sun. So I wanna send it in but don't really wanna go the s-on route if I don't NEED to...

Or anyone tmous, have you sent it in while s-off without any issues?

Sent by my feau gee
[HTC Sensation] stchandler82:
T-Mobile does acknowledge this as an issue. I think I'm on my 9th replacement now. I lost count at this point! This one has no dust, but I'm not getting my hopes up. We'll see! I've always owned HTC products, but I'm afraid this might be my last. Too bad, because the Sensation is one good looking phone.
[HTC Sensation] webmaster:
So I am now on my 4th replacement Sensation and I just noticed a large "comet trail" of dust coming in from both the left and right hand sides. I think I am going to go straight to HTC this time since hopefully they will give me a new unit instead of sending me another refurb that was likely returned for this same reason. For those that have gone through HTC, has the result been better than your carrier?
[HTC Sensation] piimp:
did you guys get refurbished phones from tmo store or what went down, cuz i dont know whether to go to the tmo store or talk to htc directly
[HTC Sensation] stchandler82:
I believe they are refurbished... Is there a way we can see if they are refurbs? They have all been warranty exchanges. I was going to go through HTC this last time around, but I can't be without a phone for over a week. I have no backup! T-Mobile sends the warranty replacement next day.
[HTC Sensation] webmaster:
I am on the phone with HTC as we speak, I will post back what they say...

---------- Post added at 08:01 PM ---------- Previous post was at 07:47 PM ----------

So I just got off the phone with HTC. They informed me that they do not replace any devices, they only repair them. They also said they don't pay for inbound shipping and that is on the customer (which really pisses me off). They also pre-authorize your credit card for $1 in case they find any "unauthorized software" on the phone. If they do, I was informed they will charge you full retail for a new unit. So now I need to ship this device back (at my own cost) and hope they fix it. I guess its up in the air if this will be better than getting a refurb from Tmobile. I can tell you that after this experience I will not likely ever buy an HTC device again.
[HTC Sensation] piimp:
well said...but how does running a few commands on a computer cause the dust to get underneath glass, ya know, obviously thats a manufactures defect. so thats really stupid that they would charge you for a full unit cuz maybe they found that your device is s-off.
[HTC Sensation] hg3atintin:
No Sweden.
[HTC Sensation] stchandler82:
That is why I haven't had it repaired with HTC. Furthermore, they use FedEx ground shipping for the return of the device.

The warranty exchange units I have received from T-Mobile have all been immaculate except for the dust issue after a few days use.
[HTC Sensation] webmaster:
Agreed, however the dust issue grows worse each week you use the phone. If you end up keeping it for 2 months (like I did with my first Sensation) you can barely see the screen when you are in the sunlight due to all the dust. If Tmobile would just replace these defective phones with new ones then I suspect the issue would go away, but they refuse to do that.
[HTC Sensation] gottabekin:
FYI, when you exchange it with T-Mobile, they send it back to HTC for repair.
[HTC Sensation] webmaster:
How do you know that? If that is the case then that means the "repairs" HTC does dont fix the problem, since each replacement unit I have received had dust appear within a few days.
[HTC Sensation] stylus1828:
Today I received my second HTC Sensatin (a.k.a HTC DUSTER) at 13.30 PM. And at 14.45 PM I had 3 dust particles on the right of the screen and I only hold it in my hand. This sucks so much and I'm really pissed.
[HTC Sensation] jparity:
Just wondering, how did you go about getting a new phone as a replacement? I thought they are only giving out refurbished units.

Thanks!
[HTC Sensation] naimmkassim:
This is mine senny bought in june, you can see how bad it is. Only notice below sun light or flash camera during screen off ;(

Dust (or glue particle) on middle left side between volume control and usb and also a little bit at the middle right side of screen.
[HTC Sensation] webmaster:
So I have an interesting development to report. Given that I have had numerous replacement devices and each developed the dust problem, I have simply determined that the Sensation is a piece of garbage. I decided to root my phone tonight and at least get rid of some of the crap HTC loaded on the phone, and NOT to send it back to HTC. I am so sick and tired of this phone (and all the replacements) that I now realize that worrying about fixing it is pointless. I will be purchasing a NEW phone, made by someone other than HTC, within the next few months. At this point to send it away for two weeks just to have the issue return makes no sense. If you are reading this thread and thinking about buying a Sensation, XE, or XL, DONT DO IT. If you do there is a good chance you will be posting here in this thread shortly after purchasing. You have been warned!
[HTC Sensation] naimmkassim:
Now i put a cellotape right and left of the screen. Hopefully it can stop or at least slow down the dust from get in the screen!! Dont have the brave to use silicone as i afraid it will avoid the warranty. Nothing can do at the moment. Just wait for htc feedback about this flaw design (if they admit it!) I would like to post a picture, but unfortunately, the cellotape is visible and difficult to notice from a picture..

Edit: i try my best to take the picture. Here it is. Just incase you be interested on what im doing.

This is just temporary countermeasure i think. May need to change it from time to time.