yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] vosmic:
By vosmic at 2011-10-30

Premium Quality made by HTC. Never had any Probs like that. Send it back.

Bought me a legend to us while the sensation is on his way.

Greetz

vosmic
[HTC Sensation] Mercvtio:
Ha ! It's kinda scary : I have the exact same problem with mine. A spray of dust located at the exact same spot.

Sent it for repair 2 weeks ago, still waiting for it to come back. I sure hope it won't happen again !
[HTC Sensation] hg3atintin:
Htc users in US. When you send your sensation back for warranty do you get a refurb or a new one?

When I sent back my new sensation (Sweden) Htc said that they only repair phones (no refurb) and if the tech fails to repair it you will get a new one.

I sent my phone to service and they changed to a new screen, chassi, backcover.

And the new screen + chassi is awesome. Better colors, less lightbleed at the edges no dust and no creaks from the chassi. I called the serviceplace about my phone and they said that the screen came from the latest batch. :)
[HTC Sensation] Ace42:
Do screen protectors and cases help prevent dust from getting under the screen?
[HTC Sensation] myth.71:
I'm on my first Sensation since almost two month but haven't had any dust issues.

Maybe just a faulty batch..
[HTC Sensation] vosmic:
If u have a full cover protection (like Otterbox or similar) maybe.

I used normal cases, screen protection and the result u can see...
[HTC Sensation] Ace42:
That sucks, guess I'll look into invis shield & maybe otterbox.

Possible...But why would so many batches be bad! :p
[HTC Sensation] vosmic:
Right and look at the sensation XE. Htc redesigned the phone and that is a remarkable coincidence. Similar but not equal.

My english is a little rusty. Sorry for that.
[HTC Sensation] Goldenrooster:
What do you mean? Does the XE have another screen or is it designed differently than the normal Sensation? What is different then?
[HTC Sensation] myth.71:
No idea, but the fact that I do not have a single particle under my screen seems to prove me right :)
[HTC Sensation] Ace42:
Lucky.

I haven't seen the XE in person, but do you think they've fused the screen with the edges?
[HTC Sensation] creepers28:
Sucks big time ... I'm gonna try complaining to bbb to see if that does anything.
[HTC Sensation] dimitrie:
Has anyone bought a Sensation that was made recently and noticed the dust problem too? Maybe HTC fixed the problem in the recently made batches.
[HTC Sensation] a4ol:
I purchased 2 sensations. One was opened the second I bought it the other was opened a month later. They both have the same screen and manufacturing country/date. The first one had terrible dust under screen issue and was replaced, the second device never had a spec of dust.

I might just be on a hunch here, but the issue may be related to the glue that is used to stick the screen on to the device. The phone is shipped so fast that the glue doesn't have enough time to totally dry. Opening the phone a few Weeks after purchase will ensure the glue is dry. Try it.
[HTC Sensation] Iceananas:
Does anyone with Sensation 4G has dust issues? Mine is fine, I had one dust particle but it disappeared and since then never again(?)
[HTC Sensation] fearkillerr:
Can someone make a tutorial or help us find a way to clean our devices? some people like me has no warranty on their phones and cant just return it, gotta deal with it! loving to have a response thx :)
[HTC Sensation] ariel123:
well i am happy to say i finally found the solution to my dust problems. it wasnt hard at all actually it was quiet easy to get rid. i took advice from someone who had posted this earlier in this forum. i put my htc sensation on craigslist sold it and bought the galaxy s2 and boy i cant say how happy i am. so you guys can either buy the gs2 or wait for the galaxy nexus or just keep dealing with htc pitty bull****. im out
[HTC Sensation] fearkillerr:
what a pity xD lol
[HTC Sensation] Pard0ned:
I've a uk sensation - on O2 network. I've had it for about 3 weeks now and not a spot anywhere on the thing. I've treated it pretty badly as well, to be honest, and it's taken everything i've thrown at it. Really happy with the phone.

It's only ever people that have the problem that come on here, and when you think of how many million units HTC have sold of this phone it's really a small number with the problem at all. So I don't think they'll ever really accept that there is a problem.

Sent from my LeeDrOiDed HTC Sensation!
[HTC Sensation] naimmkassim:
I dont think so we can clean senny by our self. I read some where, htc rep saying our senny display is build not to be open/repair, thats why once there is a problem, they (htc) will totally change the whole display. Correct me if im wrong ;D
[HTC Sensation] naimmkassim:
+1..lmao..lol
[HTC Sensation] BOyAndroid_79:
I just bought a Sensation, my second HTC device and so far loving it. (only 3 days in)

Stumbled into this thread and based on the amount of posts I could swear every Sensation been sold has dust under the screen or will have eventually!!

Is it really that bad? Should I be worried?
[HTC Sensation] Droidicus:
Well, I have two and neither have dust under the screen. One was dropped and has a major cracked screen and apparently there are no decent replacements so far. But that's another issue altogether.
[HTC Sensation] UKseagull:
A bit OT but have you had any phone signal problems at all?
[HTC Sensation] wineds:
I think it is obvious that the dust is getting in through the adhesive that holds the digitizer to the lcd? See here (at about 11:32) where they mention they use a fully closed hood vent system to prevent dust from getting under the screen.

http://www.youtube.com/watch?v=H8ming6c_H0

So if we are brave enough we can try a digitizer replacement. We just need to ensure that the new digitizer seals 100% on the adhesive. This is probably why so many people are reporting dust returning after repair. They probably do not pay enough attention to the adhesive when they reassemble.
[HTC Sensation] minidou:
I've got the same problem too. I got also an other little problem under the screen (maybe dead pixel, I'm not sure) and I sent my device three weeks ago (through SFR) and recovered it a week after. They (HTC) have changed several parts of the phone and since two weeks I haven't notice dust again under the screen (contrary to the first time).

Seems good ^^
[HTC Sensation] naimmkassim:
I dont know where the brave come from, but i already do the sealent thing like in the u tube (someone already put the link) http://www.youtube.com/watch?v=Fh3pBnW4_Po&feature=youtube_gdata_player

..lol

There go my warranty!!

I even use a white color sealent instead of black, since i couldnt find black type..lol..but can not noticeable since the gap is really small. Firstly i buy wrong sealent and use the rubber type sealent!! Hell yeah little bit damage my screen..haha..just make sure you buy RTV or automotive sealent instead of rubber type ;D
[HTC Sensation] mrg02d:
Ive had my new sensation for a few days now and can say that its free of dust.

Matt
[HTC Sensation] Anthonayy:
This Case oughta BE THE ONE.

Hey guys, check out this case? It seems to cover every single port and leak where dust may get in.

It's an upgraded Otterbox. Definitely better than an Otterbox Defender. It's from Ebay's case-ology shop.

http://www.ebay.com/itm/NEW-BLACK-A...391378?pt=PDA_Accessories&hash=item519b644792

When I get my Sensation in a week, I might give this a shot. Hopefully, it doesn't add too much bulk.

P.S. The price is unbelievably cheap. Almost too good to be true.
[HTC Sensation] naimmkassim:
Screen protector or case is just a temporary action to slow the incoming dust under screen. We need the permanent action/solution. Either by our self (put sealent all around screen-maybe or maybe not avoid warranty) or by htc by admitted their design flow (which impossible i think) ;'(
[HTC Sensation] hwaaka:
I gota lil bit of dust in the middle. But ill live with it, too much hassle.
[HTC Sensation] wineds:
Thanks for sharing
[HTC Sensation] Lozone:
I just received my Sensation back from HTC repair for a second time.

Let's see how long this will last until I see a dust comet.
[HTC Sensation] naimmkassim:
Dont take the risk man..already many people inform although they send for warranty, eventually dust still will come back. Just put the damn sealent!! Lol
[HTC Sensation] vosmic:
With the Otterbox the phone is ugly. The case isnt very smart...
[HTC Sensation] Goldenrooster:
Might be mistaken, but I do not see many dust complainers particularly referring to their (new) XE. Problems might be less as this is newer (perhaps slightly modified) phone...
[HTC Sensation] gtrplr71:
Dust problem on my screen any of you guys have problems with returning without unrooting the phone? they ordered me a new one at tmobile store but I dont want to do it unless I have to.
[HTC Sensation] naimmkassim:
I read before, some of senny owner who did not unroot their senny and send to htc directly without no problem. While other who did not unroot, send to their carrier or shop they buy, reject it as avoid the warranty.

I think better to unroot it by turning S-ON is better to avoid further confusion..
[HTC Sensation] Anthonayy:
naimmkassim

How's the silicone sealant working so far? I actually think it might just be the whole glue issue, not dust.

But...you're results with the sealant will explain whether it being dust or glue particles that's getting underneath the screen.
[HTC Sensation] naimmkassim:
3 days already pass since im using it. No new particle/dust seen yet..

Maybe need further monitoring before i make any conclusion yet..
[HTC Sensation] minidou:
I've unroot, S-ON and RUU my phone without problem in few minutes before returning it. HTC re-install a new ROM on my phone (an older version of stock voda ROM oO) but I success in S-OFF it again after get it back.

And still no dust ^^
[HTC Sensation] gottabekin:
Dude, you are better off being safe then sorry. Just unroot and S-on before sending it to them, it is not hard at all.
[HTC Sensation] chivs688:
Just got my Sensation a few days ago, and there is a ton of dust under the screen. The specs are small, but there are a lot of them and are extremely irritating to have.

I'm on a 24 month contract with O2, and bought it through Dialaphone online.

Will O2 replace the handset if I go into their store?
[HTC Sensation] naimmkassim:
+1..agree..
[HTC Sensation] Goldenrooster:
The cone-shape of the dust particles somewhat sugests an implosion with the effect that parts of the sealing get between the digitizer and the screen with some force... Just an idea?!
[HTC Sensation] UKseagull:
I was wondering if it was something along those lines too.

A possible scenario, the phone is in your jeans/trousers/pants pocket and the phone's body get flexed slightly at it's weakest point as you sit down. As the phone gets flexed, the bonding material begins to crumble and weaken, perhaps there's a vacuum between the screen layers and when the bonding weakens enough the seals gives and the vacuum draws in the powder and dust.

Of course that could be utter bollocks if there's no vacuum involved. :eek:
[HTC Sensation] trizzle21:
Anybody had the sprint HTC hero. It was the same thing all over again. Man I thought HTC would've made sure this district problem would be fix on future phones but I guess not. This is also what happens when you release so many bleeping phone every bleeping month s no quality control(give that one to apple). I own an HTC amaze now no dust but def light bleed from the bottom keys being to bright and network problem. Only if Nokia Was on the android bandwagon or Samsung would make good looking not plastic android phones.
[HTC Sensation] kwiggington:
This phones a pos htc has really dropped the ball on my 6th one less than a f****** day and there is already dust and the screen on the side looks like the glue is coming off who is their quality control?
[HTC Sensation] Pard0ned:
I've had my phone a month now and am happy to report not a single problem.

I got mine from a uk seller on eBay. Seems to have been made in june, so it's around the same age as everyone who's had the problems.

I just think it's a very select few that's had any issues, after all if it was as many as people think they couldn't just sit on it. They'd have to fix it...
[HTC Sensation] kslen:
I had a group of white pixels, got the screen LCD replaced and after getting it back it took only a couple of days before I noticed dust accumulating... Insist that they test the device thoroughly before returning it to you.
[HTC Sensation] Nick L:
My second phone (SH18 serial) developed dust on the right side (a cloud, not a comet trail), as well as a much smaller amount on the left. The exchange I got from T-Mobile this time is an SH1A serial (October 2011 build date? - it didn't have a date anywhere on or inside the box), so we shall see how this one fares. I'm not getting my hopes up though. Interestingly it came with the 2.3.4 update already installed, whereas the other two (which were in the retail box) had 2.3.3.

The one question I have about the "dust coming from inside" theory is, why does it get worse with time? If it were a single crack, it would release particles once, and then not any more after that. I suppose the body could be flexing somehow in normal use though, and that flexing and friction could liberate more particles, though.

If the dust is coming from outside (based on looking at some disassembly videos and looking at the body of my phone) it would have to be coming in from the front, where the thin plastic rim of the back plate meets the edge of the digitizer (take the battery cover off and look closely at the edge of the screen - there's a thin rim around the glass). In theory applying sealant around that area would prevent dust from entering. I hope those who try the sealant keep us posted on how it does, as that would help narrow down the cause of the problem.
[HTC Sensation] naimmkassim:
4th day with sealent. No new dust accept some old dust which only can be seen under sun light. I dont want to send it a way for repair as i would become crazy without my senny even for 30 minute!! Lol..its not really bother me for dust that only can be seen under sun light. I put the sealent just to avoid it become worse. So far, the result is good :D
[HTC Sensation] kevinliu2336:
I too got a replacement from t mobile and it is also SH1A, it unfortunately might be a refurbished phone and that is the s/n that is given to refurbished phones. No dust under the screen out of the box though and it is in impeccable condition.
[HTC Sensation] Goldenrooster:
What is happening, Many messages each day and now for three days in a row nothing???
[HTC Sensation] naimmkassim:
People do getting feed up with it. Live with it and life must go on :d
[HTC Sensation] Jlarsen5:
No dust here, unroot and reflash before sending in for sure
[HTC Sensation] gingerc:
Still waiting for my 2nd replacement unit to come back from warranty repair shop. Replacement parts were faulty, delay on delay, moan moan etc etc.

Out of apprx 4 months of ownership, I have had the Sensation in my hand for about 1.5 months due to dust problems and sending it in for repair and the delays in getting it repaired.

I do still love the phone though and miss it, but I am deeply disappointed by HTC's lack of due care in their manufacturing process and releasing it to customers without proper QA and also their refusal to admit this is an issue AND their refusal to help customers in Australia who bought their handset overseas.
[HTC Sensation] Bluediss:
Last week I discovered a "cloud" of dust on the right side of the display (same height as the other plumes). This is the second time I have dust under the glass. The last time I sent my phone in fir repair a lot of things went wrong, so I'm not going to bother sending it in again.

I feel like HTC is going down the hill. I have the dust problem for the second time, I hear a friend complain about the touchscreen issue (the "fixed" touchscreen didn't last for more than 2 days), I have a Flyer that was promised a Honeycomb upgrade "shortly" after launch in April...

I pre-ordered a Samsung Galaxy Nexus today.
[HTC Sensation] gottabekin:
Well I'll speak for myself, I didn't post because I've sent my Sensation to HTC for repair and I'm going to sell it when it comes back. I got a Galaxy S II as a replacement in the mean time, and so far I am happy.
[HTC Sensation] psycho1:
I love this phone.. purchase it the first day t mobile had it for sale .. never has a problem.. then yesterday I noticed to clouds of dust that were never there. Thus sucks because obviously if I send it in out will never be fixed permanently..

sent from my rooted orange silly sensation...
[HTC Sensation] Laynee1:
Hi people :)

Can any one post picture of that dust underneeth screen on describe whait it looks like?

I havent noticed antly dust yet..

thanks
[HTC Sensation] mrg02d:
There are plenty of pics in this thread that show the dust...

I have had my replacement for a little over a week now and still no dust. In a way, I was hoping to have a little as that was my care package I called in when my phone bricked itself. The tmobile guy didnt even care about it being bricked, he was all excited about the dust being a KNOWN issue now with HTC and just immediately filed a warranty exchange under that.

Matt
[HTC Sensation] Nick L:
I have had my SH1A replacement for a week now and no dust either. I am still not holding my breath about it but perhaps HTC has finally figured it out. I called HTC and they told me my phone wad "shipped" from the factory on 10/11 - that does not rule out it being refurbished, but if it is new then perhaps they have implemented a fix after admitting the issue to T-Mobile.
[HTC Sensation] walkinhotdog:
Just noticed the dust under the screen yesterday when looking at it with the screen off with the sun shining from the side. See some specks on the left and right side. Oh well its not a big deal. Ive used it for weeks without noticing it. Wish i could blow it out though lol
[HTC Sensation] Coldfusown:
I have literally thousands of particles on the right hand side coming in. Quiet an annoyance in sunlight I'll admit. I've already called HTC but they want my phone for upwards of 14 days. Can't do that.
[HTC Sensation] Eman014:
Hi everyone I'm a long time reader first time poster.

I purchased my sensation about 3 Weeks ago and have just noticed a few dust particles under my screen. I went to vodafone today and they wanted nothing to do with it and basically told me to "deal with it" and claims it happens to all phones!

Anyway should I contact there service centre or contract HTC direct. I feel the phone is under warranty and should have the right to get it fixed. I'm in Australia can anyone from Australia possible inform me what they did to get it fixed?

Am I right in that vodafone should replace it or should I be talking to HTC?

Thank you
[HTC Sensation] Goldenrooster:
It doesn't matter where you are on the globe. It is a product defect falling under guarantee. Call HTC and they will repair.
[HTC Sensation] mr.r9:
Guys,

Maybe someone can compile several photos from several users and send an email for htc?
[HTC Sensation] tu3712:
I'm on my 3rd S4G and 2nd with the dust under the screen issue. The first one I got a BIG speck of dust under the screen so it was easily noticeable and not long after came the small splatter of dust on the right side. TMOUS sent me a 2nd with a screen glitch and it went back the same week. This one I have now is 3 weeks old and has another large speck now. It is very frustrating. I am tempted to get the Otter box case that surrounds the phone with the gel skin to see it that will prohibit it from getting in. The only problem is that I have 3 batteries that I use due to high use and am opening it up usually once a day to swap the battery out. I am sure that does not help but still this is ridiculous.

JC
[HTC Sensation] ceroglu:
I haven't posted on this thread for a while and wanted to give an update. I have 3 lines on my account with all being sensation and I also have a spare sensation. So two of them had dust from the day first and I sent both back to htc for clean up (one at a time) . I got both phones in about 10 days and they came back with new screens and I had both phones for about 3 weeks when I realized that there was dust again. And did another Rma for clean up. Thank god that htc paid for the Rma and i just had to wait another 10 days to get them back. I did 2 more Rmas since then. I got to admit I hate that this is not being resolved even after the Rma. I love the phone but I am very disappointed with the quality and RMA process not being a solution. My spare phone is on the 4th trip to Htc now! I don't abuse my phones and they all have rubber cases on them. I really hope that htc will solve the problem soon.
[HTC Sensation] Waveblade:
I just got my replacement Sensation....no dust.

So far so good.
[HTC Sensation] Tadetti:
Hi,

I bought a factory unlocked HTC Sensation XE 3 weeks ago. Until last week everything went OK. Then out of the blue I noticed a bunch of white particles under the screen at the top, right of the HTC sign. It is my 4th HTC device, but I never experienced such an error. I gave it back to HTC to repair it and still waiting. It's a shame for HTC!

Good luck for everyone not to get dust under the screen. Regards,

Tadetti
[HTC Sensation] UKseagull:
That's not what I wanted to hear, I've had my XE for less than a week and was hoping that HTC had cured the issue. :eek: I'll keep checking my screen.
[HTC Sensation] Tadetti:
Maybe you'll be lucky :) I wish you the best! Anyway I will you inform about my case.

Tadetti
[HTC Sensation] UKseagull:
Yes, please do.
[HTC Sensation] naimmkassim:
Looks like XE version also facing the same problem!!
[HTC Sensation] Nekromantik:
damn it!!

I will have insurance with Orange so hope they replace the handset if mine gets dust. Senny has been rushed out by HTC and they have the chance to correct the mistakes with the XE but failed to do so.
[HTC Sensation] nba1341:
Is there any

Pics of where dust comes in? And where u silicone? It's not like you could silicone around the edges because the entire back gets removed when you take off back cover ._. For now I put tape around the edges which are hidden by my silicone case
[HTC Sensation] psycho1:
Very bummed out.. I picked up this awesome phone three day it Waz released and noire tmobile tells me they will do a warranty exchange but it will be a refurbished phone .. I bought this brand new.. I don't want a refurbished phone.. so I geuss I'm stuck with dust.. sucks..

sent from my rooted orange silly sensation...
[HTC Sensation] Lawk:
Got a sensation yesterday, I hope I won't get the dust issue... Are there any good carrying pouches out there? I don't want a case for it.

in regards to the dust issue is there no official word from HTC on this? There must be something serious going on if the returned devices still suffer from the same problem.
[HTC Sensation] Goldenrooster:
Something serious definitely going on but you will not hear anything official from HTC because pf liability reasons. They still have no controll over the issue. Quite incredible.
[HTC Sensation] naimmkassim:
+1 htc will not admit it :'(
[HTC Sensation] superstick1:
This dust issues only applicable for a small percentage of Sensation manufactured right? Read a few threads about this issue.

Sold my Desire HD to my brother. Now I am looking at this Sensation now.

I am currently looking at either HTC Sensation or Evo 3D. Any opinions? :)
[HTC Sensation] psycho1:
I know 3 people and we have all had our sensations since they were first released on t Mobile.. we never had any issues discussed.. just awesome phone.. then in the last week or so we all started to have the dusty issue.. mine is the worst but all 3 have it..

sent from my rooted orange silly sensation...
[HTC Sensation] bradmill08:
I have got the same issue I am going to call tech support tomorrow and have them send me out another phone. This is my second phone that has it it sucks. It seems like they aquire dust