yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Bluediss:
And yes they did. All my sms messages gone, contacts, etc...

But, no dust at all! And still S-Off!

Bootloader now shows:

*** LOCKED ***

PYRAMID PVT SHIP S-OFF RL

HBOOT-1.18.0000

RADIO-10.14.9035.01_M

eMMC-boot

Aug 2 2011,22:35:52
[HTC Sensation] jparity:
So for those of you who got the phone repaired by htc, are you still seeing dust buildup overtime? Or they finally fixed the seal?

Mine is really minor, but it's been two months and the dust buildup on the upper right corner is getting more severe by the day.

I'm wondering if I should contact tmo to get a refurbished replacement or htc for a repair. Any suggestions? Thanks!
[HTC Sensation] gingerc:
Mine's still at the repair shop :-( Been 3 weeks now. They were waiting for some new 3M adhesive apparently.

I've actually forgotten what its like to own a Sensation and run Android...at least it'll be like a new toy again when I get it! Haha.
[HTC Sensation] the_scotsman:
I had mine replaced a month or so ago for the dust issue.

And now my SECOND one has developed the same issue. I'm absolutely fuming about this, and am not going to let it lie this time.

Based on all the reports in this thread, there is obviously a design flaw in the Sensation, which HTC MUST know about by now.
[HTC Sensation] Zeveronian:
No dust under the screen, but dust in a hell of a lot of other places. And my screen is a bit loose (if you press it down you can feel it move in the case). I'm a bit disappointed in the build quality.
[HTC Sensation] Curious!:
First I got a sensation from USA, TMOBILE one. It got dust underneath screen ( right middle) , i sold it. Then, I got one from Bulgaria, and GUESS WHAT?

SAME DARN ISSUE, DUST UNDERNEATH THE SCREEEN! This time it took time to gather dust because the hole on the right side of the screen is smaller. IN ADDITION, THE FREAKING TOUCHSCREEN GETS UNRESPONSIVE FREQUENTLY! This phone deserves to be thrown onto a well polished and beautiful concrete wall.
[HTC Sensation] what9000:
Had dust slowly accumulate under my screen. This led to me getting a replacement digitizer and now my scree. Is unresponsive after waking from sleep or making a phone call. :(
[HTC Sensation] Spekko:
after i sent my phone in because of the paint comming of my back cover it took them 1 week to REPLACE the cover :/. when i collected my phone i saw dust under my screen and had to send it back :/, sent it last tuesday hopefully ill get it in this week still
[HTC Sensation] shizeon:
I had mine replaced a while back, and about after a week I got another plume of dust in it. It is on the left side this time and not as annoying as the original., but still a bummer. I've been debating trying to exchange this one too, but not sure if it is worth the time if it is just going to keep happening :(
[HTC Sensation] xnifex:
no dust, but I do have a hair, or what looks like a hair anyway. it's on the bottom right corner & sticks out passed the void. luckily it's not visible when the screen is on
[HTC Sensation] gobbagegg:
Also having dust under the screen after about one months use. Two areas in the middle of the screen on left and right side. Noticed it after about two weeks and then it have grown...Bought my phone through Telenor Sweden and will call them today and try to get it exchanged. If they clean it the dust will come back in a few days again... Dont think you should accept this problem on a high end phone with that price tag. Other than that, it's a damn nice phone!
[HTC Sensation] the_scotsman:
HTC got back in touch with me about my SECOND Sensation having the same problem.

I'm sending it to the local repair authority, who are going to clean it and seal the screen with some kind of silicon, so that it can't happen again.

Will see what kind of job they do :rolleyes:
[HTC Sensation] johnsmith970:
I had this problem with my first sensation. A plume of dust appeared overnight from the left side of the screen just above the USB Jack.

T-mobile replaced it no problem. They even sent me a full retail unit instead of a refurb.
[HTC Sensation] the_scotsman:
Thats the thing though, as I said earlier, my first was also replaced, but the same thing happened to the second one (which was also brand new). It's a design flaw that they obviously messed up on. The HTC rep on the phone even said to me, there's no point replacing it again, because the same problem will happen again. Thats why they want to repair mine and seal it properly so it cant happen again.
[HTC Sensation] ghertgh:
My Sensation also got dust under the Glass overnight. (AUO Panel)

Problem is, I got it over Amazon Germany and they can't send me a new one because they sold the ones with the gray back cover as 'black' and now they don't sell them because they have to 'check the article'...

oh man
[HTC Sensation] leoni1980:
Having second thoughts...

I bought mine second hand yesterday for a very reasonable price, however it has dust under the screen. I have arranged a warranty repair with HTC no problem, but they have made it quite clear that if I choose to install generic software on the device (which I am VERY keen t do) there is no chance of any further warranty repairs. This is seriously making me consider selling on the device as I hate network branding and the consequent sluggishness of updates, and by all accounts there is a VERY high likelihood of dust developing again. As far as I can ascertain there is NO WAY for me to put the Three firmware back on this device as it is not available on the branded firmware list, unless I have missed something. Wondering if I should stick with my Galaxy s2 with its supposedly 'inferior' build quality.

If anyone knows how I can return to stock Three UK firmware after rebranding I'd appreciate the help.
[HTC Sensation] mark.m.moran:
Hi all,

Sent my Sensation back to HTC twice and within a day of it coming back the first time it had dust under the screen in a number of places. Not just specs, a plume!! The second time it came back the dust was there as soon as I took it out of the box so it looked to me like they done nothing at all with it in the repair centre.

I now have a different Sensation after they agreed to replace it and surprise surprise there is at least one particle of dust under the screen....I mean in all seriousness WTF??? I can only assume this is a refurbished unit and not a brand new one. I have gotten back onto the HTC customer care person about this as it's simply not good enough. I will be watching it like a hawk over the next few days and if more dust appears it will be going back. Since I bought this phone in July I can honestly say I have not had it to use for two consecutive weeks!! After paying €480 for it to me this is simply not good enough.

Cheers,

M
[HTC Sensation] juggaknot77:
After having my sensation for over a month now I've developed a very small amount of dust on the left lower side above where the USB cable goes. Kinda pissed about it and I really don't want to have to send it back to HTC because I don't have a back up phone. This has never happened to me with other HTC phones. I've owned a G1, HTC Hero Euro ver., HD2, Nexus One, G2, MY Touch 4G and I've never had this happen with these phones. Honestly somebody dropped the ball in Quality Assurance at HTC. I've been a fan of HTC for years and this has left a real sour taste in my mouth. I don't think I'm going to purchase another HTC device in the future.
[HTC Sensation] daewond3r:
I've just noticed that when I look at my phone in low light at almost profile view, I can see "flares" of light in three places on the left side of the screen--one right where the USB port is, another slightly above that and another closer to the top.

I'm guessing this is where the seal is bad and dust could potentially get in. I'm going to try the hair dryer method to get it warm enough to stick with some applied pressure. I'll let you guys know what happens.

So far I don't have any dust, but I've been ridiculously careful. I either carry my phone in hand or in the chest pocket of my button downs (less lint than jeans I'm guessing).
[HTC Sensation] mrg02d:
DONT try any hairdrier trick! Someone here already did that and killed his phone.

Matt
[HTC Sensation] the_scotsman:
Sounds like crap. Dust under the screen has NOTHING to do with installing custom ROMs. I would understand if the problem was a bricked phone or something.

I'm not flashing mine back to stock before sending it in. Luckily mine doesn't go back to HTC, but to their authorised repair company.

PLUS, I don't know how I could flash back to stock anyway, as no Telstra RUU exists.
[HTC Sensation] leoni1980:
The authorised repair centre mine is going to is called Regenesis. I can't speak for them but if you believe the two people I spoke to on separate occasions (and their supervisors) the companies are advised strictly to void warranties and charge for out of warranty repairs if they are picked up in the process of repair. This I assume is perfectly legal. I pointed out the fact that software tampering and hardware faults are unrelated, however I was simply told that a voided warranty is a voided warranty, thus any legal obligation of HTC's to repair anything is removed.
[HTC Sensation] the_scotsman:
Hmmm...thanks for the heads up then. I didn't think HTC would be ensuring the repairer check for things like that.
[HTC Sensation] mark.m.moran:
I'm in Ireland and when I had to send mine back twice it went back to Regenersis both times.
[HTC Sensation] the_scotsman:
Well since the Telstra RUU is not available anywhere (football is having a look for me later), I have flashed RUU_Pyramid_HTC_Europe_1.35.401.1_Radio_10.43a.900 7.00U_10.51.9007.27_M3_release_198179_signed which is the closest to the Telstra one. Only real difference is the boot animation. Hopefully that will be enough.
[HTC Sensation] leoni1980:
Was yours stockified each time?

I was discussing the legal implications with a friend of mine and he thinks that under UK law a manufacturer would struggle to write off a warranty repair because of a software alteration unless they can give a valid explanation as to how such an alteration might have caused the hardware to malfunction. If the item was sold to the consumer with a manufacturing defect that led to dust appearing under the screen then the item can reasonably be deemed unfit for purpose. He said that if the worst came to the worst and they refused to repair he would list the case in court. HTC are highly unlikely to show. He reckons that manufacturers who make claims about invalidated warranties such as this are simply trying their luck, knowing full well they do not have much of a legal case but that many consumers will fold under pressure.
[HTC Sensation] the_scotsman:
^^^ Pretty much this. For the dust issue, I very much doubt it would come to the point where they would refuse to fix it just because the software has been altered.
[HTC Sensation] sherman8or:
Does anyone know where the dust is coming in at? I looked at my phone in the dark and I couldn't see any place were the light leaked around the screen. And also, when was everyone's phone manufactured that has the dust problem? Mine was on 7-28. And so far after a week, I don't have any dust.
[HTC Sensation] senzenina:
Maybe a bit off, but this morning I saw something I didn't notice before. Could have been there all along, though I doubt it. That's looking like sealant is showing a bit in top left of screen, right past the black frame, like a third or quarter of the distance to the picture. It reflects light so I saw it when digging through settings, on black background. Starts at about bottom of notification bar and goes a quarter into volume button. Now, considering it wasn't there before and the phone gets hot on a regular basis (not letting it go above 43 degrees), could the sealant soften and leak in or something? Could this be the beginning of a disaster? No dust yet thank god.
[HTC Sensation] {LCD}Stelios:
I haven't just got a comets trail of dust, I have a whole star system lol.
[HTC Sensation] juggaknot77:
Goddamn!!!

Wow that's messed up mine isn't nearly as bad as that but I'm afraid its going to get that way sooner or later.

Dude I'm sooo tempted in getting another one from T-Mobile I'm just afraid that if I get another one I'll end up with the same problem or even worse, WTF HTC, **** pisses off on how much I spent on this piece of ****!

I've already read of too many cases of people receiving new phones and ending up with the same problem days or weeks later....
[HTC Sensation] savvase:
I have seen some videos of sensation disassembly and screen repair and it seems that the digitizer is glued to the screen either with same kind of double face tape or glue, so how the dust gets inside the screen? Is there any sensation models that the digitizer is not glued to the screen?
[HTC Sensation] kroimon:
Just a quick note here that I also sent mine back, waiting for a new one.

Got dust on the middle left.

It happened after about 7 days, just carrying it in my pocket with nothing else in there. I'm a student, so I'm not working in very dusty locations ;-)
[HTC Sensation] Forkinator:
I just found dust underneath my screen. Damn that makes me upset I don't want to get a replacement since my phone is heavily modded
[HTC Sensation] jacksparr0w:
same here I just noticed dust under my screen too, but I can only see it when I am holding a bright flash light above the screen. Not visible for me any other way.
[HTC Sensation] creepers28:
yup ... me too. Dust Dust Dust..! I called HTC and I've to send my phone to them. But I've S-OFF, rooted my phone so I've to reverse everything before I send it to them...AAAhhhh !
[HTC Sensation] juggaknot77:
GGGGRRRRRRRR that's another reason why I haven't sent this **** back because I have to revert back to stock, aarrgghhhh!!

I'm giving this a few more days if the dust persist which it will most likely do I'm craiglisting this junk and going back to my Nexus One which is yet to give me any issues since purchase of Feb '10.
[HTC Sensation] Alfhea:
found some.. :(
[HTC Sensation] gottabekin:
Anyone got their phone repaired by HTC USA? Did they fix the problem? Or the problem come back after a while?
[HTC Sensation] creepers28:
I'm trying to reverse my phone to stock now... If I succeed then I'll send it to HTC ...from that point on another 2-3 weeks and I'll let you'll know.

Although I've a small problem .. anyone who knows can help..

There is more then one T-mobile stock rom http://xdaforums.com/showthread.php?t=1074559 ...which one is the official T-mobile 2.3.4?
[HTC Sensation] borodin1:
I was going to get mine sent in (not nearly as bad as some here, just few specks here and there) and of course, with my luck, got it water damaged last weekend. All works fine but, I guess, warranty repair is out of the question now. Sucks, because I did notice dust there before it got wet.
[HTC Sensation] Lozone:
I flashed this one.

RUU_Pyramid_TMOUS_1.29.531.2_Radio_10.42.9007.00P_ 10.11.9007.15_M_release_193714_signed

http://www.filefactory.com/file/cb7a...714_signed.exe

And then do an update from the phone to the latest.

That's what I did.

I am sending mine back next week.

There's so much dust under my screen, I can barely see what I am doing.

It started on the left side and now it is all over.

I did 5 replacements from T-Mobile and now I'm just sending it in to HTC.

QUOTE=creepers28;17443885]I'm trying to reverse my phone to stock now... If I succeed then I'll send it to HTC ...from that point on another 2-3 weeks and I'll let you'll know.

Although I've a small problem .. anyone who knows can help..

There is more then one T-mobile stock rom http://xdaforums.com/showthread.php?t=1074559 ...which one is the official T-mobile 2.3.4?[/QUOTE]
[HTC Sensation] creepers28:
Thank you very much!

I'm flashing - RUU_Pyramid_TMOUS_1.29.531.2_Radio_10.42.9007.00P_ 10.11.9007.15_M_release_193714_signed
[HTC Sensation] creepers28:
quick update - flashed successfully to stock tmobile rom 2.3.3 then ota upgrade to 2.3.4 and turned security back on (S-On). It's good as new except the dust of course. I guess HTC would micro vacuum my phone and send it back... anyways I'm shipping my phone Monday. I've already got an RMA confirmation from them. Will keep you guys posted... Thanks.
[HTC Sensation] candytripn:
sucks to hear all the troubles. I've had my tmous usa branded sensation for just about a month now, no dust at all, though I did have an issue with the touch screen not registering touches in the right spot.. Android Revolution seems to have fixed that ;p Here's waiting for CM :D
[HTC Sensation] Lozone:
Great to hear.

I'm calling Monday for a RMA.

How long did they say it will be?

Sent from Mars
[HTC Sensation] austendale9:
My case covers all methods of entry so hopefully. Touch wood. I'm safe
[HTC Sensation] Sibbi:
Which cover do you use?
[HTC Sensation] gottabekin:
He uses a zip lock bag
[HTC Sensation] worlock666:
Just noticed dust under screen of my second handset. Not happy. It's on the left hand side this time about 15mm above the usb.

Think I'll stick it out for a bit and get another replacement a bit nearer end of contract if it doesn't get any worse.
[HTC Sensation] gingerc:
I got word today from the repair shop mine is now apparently "unrepairable". It developed further hardware errors when they replaced the screen, mainly lines across the screen that they couldnt fix. It was a total of 4 weeks at the repair shop.

A new one is on its way to me already today though.

If this new one gets dust under the screen I will throw it on the ground, I swear.
[HTC Sensation] jacksparr0w:
Hehehe. Lawls.
[HTC Sensation] Marteni:
On my second Sensation with dust under the screen in exactly the same place as the first - right hand side centre, it looks like a comet heading to the side of the phone. Both faults have surfaced within 24 hours of use. This latest one also has a dead pixel. I'll take it back for replacement I guess. Funny, my last phone, an HTC Desire had dust under the screen also. I'm kinda wanting to swap it out for a Galaxy S II, this is a really shoddy design flaw, and I'm assuming a replacement will have just the same problem.
[HTC Sensation] creepers28:
3-4 weeks @ lozonw

---------- Post added at 09:31 PM ---------- Previous post was at 09:27 PM ----------

he said 2-3 weeks................

HTC Customer Care Department

1-888-356-2375

HTC Customer Care Department

4000 Greenbriar, Suite 200

Stafford, Texas 77477
[HTC Sensation] gingerc:
And...my saga continues...

Mobicity (Aus) today tell me they have had to put my warranty replacement on...guess what?! BACKORDER!!! Yayyyyy! I'm so happy, I'll now have to wait even longer for a replacement phone! <sarcasm>.

:-(

My empty threats of telling them to give me my money back so i can go out and buy a Samsung are becoming seriously close to full threats.

I am not a happy customer...but before this I was so happy with HTC, my gf has a really solid, reliable Desire that we've had absolutely no problems with.

Such a shame. And for 600 bucks its actually pretty disgraceful for a tech company like HTC!
[HTC Sensation] LemurLad:
I'm still on the fence about getting the Sensation as it seems like people consistently have hardware issues... Is the dust viewable only when the device is off? Can you see it when the screen is displaying something dark? Trying to choose between this and the MyTouch 4G Slide which currently doesn't have too much dev support, but seems very reliable.
[HTC Sensation] sn0warmy:
First I'll mention that I have pretty bad OCD. If things are not perfect with anything I purchase (macbook pro, new car etc..), it typically has me going crazy. With that said, I've got the same issue with dust under my screen and I cannot believe people are this concerned about it.

Those who are complaining about it are being absolutely ridiculous. I just noticed it this morning even though it's probably been their since a little after I bought it 2 months ago. It's only noticeable when the screen is off in a well lit room or direct sunlight. Even then you

really

have to look for it.

I'm looking at it right now as it sits under my monitor with direct light on it and I cannot see the dust at all.

I've had this issue on the last couple of phones I have owned. It most definitely is not worth trying to get a replacement which will probably just be a refurbished phone anyway.

This "issue" isn't really an issue at all in my eyes. Browse other forums for different devices and you will see that many of them have this same issue. Get over it.
[HTC Sensation] gobbagegg:
On a high-end phone like the Sensation dust shouldn't appear after just a couple of days careful use. And the spots are growing. At first it was only this "comet-spray" someone mentioned but now larger and larger dust-particles is finding its way in more and more to the centre of the screen on BOTH sides. Very annoying and shouldn't happen!
[HTC Sensation] hello00:
My Sensation is perfectly fine.
[HTC Sensation] LemurLad:
Now that's what I like to hear, thanks. :) That mighty screen is gorgeous... glad to hear it isn't ruined by this silly flaw.
[HTC Sensation] Lozone:
Mine is really bad. On the right side of ny screen, I can not read or see what is on the screen.

On a white background It's ok. But on darker backgrounds it is impossible.

I spend most of my time outside. So in the daylight it is horrible. If it didn't effect my visibility, I wouldn't even complain. But this is bad.

It is all the way across my whole screen now.

Sent from Mars
[HTC Sensation] sn0warmy:
That would drive me nuts, you are right.

It's funny though, as I mentioned in my above post, I just noticed the dust this morning and didn't think it was much of an issue. But of course now I am noticing the dust spreading further into the screen.

I happen to work right next to a T-Mobile store so I decided to poke my head in there to get their opinion. They told me to bring my box in and they will exchange it on the spot. So I am doing that in the morning. But now my main concern is how to prevent this from happening to my new one.

I think I can tell where the dust is coming into the screen. About midway up on the right side. I'm going to start looking for a way to prevent this. Perhaps some small pieces of electrical tap on that side of the screen under the back cover...

Has anyone found a way to prevent this from occurring?
[HTC Sensation] LemurLad:
Well... Crap. Now I'm still torn between the two devices... Keyboard and (apparently) superior build quality, but not a lot of dev support and a smaller screen... Or a huge screen with lots of dev support, but annoying hardware faults such as wifi and this dust.

There's gotta be a fix, just a little bit of sealant somewhere should be all it needs...

Good to know that T-Mo will replace the phone though. Even if it is a temp fix.
[HTC Sensation] senzenina:
Huge screen : keyboard

1 : - 5

:)

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] Zehlek:
Mine is still getting serviced. Going on a week and a half
[HTC Sensation] sn0warmy:
LemurLad - I agree, there has to be a way to prevent this from happening. I'm going to do some research and report back. But as I said before, this dust issue also occurred on one of my previous MyTouch 4G's and I think I even had this problem with my Nexus One. I would not allow this to deter my decision to buy the phone in the first place. Now that CM7 and other AOSP roms are available this is by far the fastest/most stable phone I've ever owned.

The only reason why I am even inclined to do anything about it this time is because T-Mobile is willing to replace it for free on the spot. So I figure, why not? I'd still buy the phone again in a heart beat.
[HTC Sensation] Lozone:
This is actually the 6th replacement that I received from T-Mobile.

I am sending it in to HTC now. Hopefully they will fix the issue permanently.

Every single replacement the dust got worse and worse . And some was on the right side, some on the left, and some both.

I have to get my phone back to stock and S-On. Then pull out my trusty HD2 for a few weeks.

Sent from Mars