yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] hannsemann:
hey guys,

tomorrow I get my 3rd HTC Sensation within one week....

first one after 2 days dust under the glass. second one after 6 h.

crazy.... i hope the next replaced device will be ok.....

cheers
[HTC Sensation] UKseagull:
Is there any info to help identify the affected handsets, i.e serial number or production date etc. Or is it just pot luck?
[HTC Sensation] hannsemann:
it is just luck. a lotterie game is easier to win than getting a dust free sensation ;-)

I heared also that the new xe version has also the same problem....
[HTC Sensation] Catnap:
Sensation coming into my local store on Friday apparently, so we'll see. I'll let you know- the XDA-frequenting guy (no, really) in the store showed me his and it was spotless.
[HTC Sensation] senzenina:
Mine is I believe May 6 bought July 5 still no dust. However the vibration is knocking lately, very annoying. Other than that it's a regular Sensation with regular problems and extremely sensitive Sharp screen.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] Krisbo:
Why did the poll close? I didn't get to vote.

BTW, I don't have any problem with dust under my screen.
[HTC Sensation] Goldenrooster:
Are there any reports of tje Sensation XE with dust issues on this forum. I have not found one yet.
[HTC Sensation] jonsmith709:
2nd sensation, had for 2 Weeks, no dust although its becoming an obsession checking it over....I much prefer this than the SG2 which I had for a month, despite all the hype over the galaxy screen,I much prefer this ;-)
[HTC Sensation] masondoctorjt:
I never voted either cause I had just got my phone, but now I wanted to vote cause I've exposed it to lots of dust and have had it long enough to feel comfortable voting. I have no dust yet.
[HTC Sensation] Nick L:
Got a dust comet on the left side of my SH18 8/05 Sensation after about a week. Exchanged it for a SH18 8/24 phone (the most recent one they had in the store according to the rep), fingers crossed (and maybe with this one I'll just try not to look too hard...) Even with the dust I really like the phone, if they've fixed this dust issue then it would be perfect.

Before the exchange I called 611 and asked to speak to tech support - the rep also said that they had a notice in their system about dust in the screen being a manufacturing defect, so hopefully they know of the problem and have put a fix in place.
[HTC Sensation] Goldenrooster:
Do I onderstand correctly that your first Sensation XE indeed had a dust issue or was your first the normal Sensation?
[HTC Sensation] stylus1828:
In my country I was told by HTC that this problem is not recognized and warranty those not cover it. F*** Y** HTC.
[HTC Sensation] derkie:
re: repair

- 1 week now from repair, still no dust issue - i even blown some compressed air on the sides of the lcd assembly (front side and back) just to replicate where the dust is coming from . Will report back in another couple of weeks.
[HTC Sensation] Neville.Holland:
Finally I have a result...

"I am the supervisor in the email team. I have been dealing with your case in the last few days. I want to apologize for the experience you have had with our customer service and repair centre.

I have been discussing your situation with our escalation team and we have came to the decision that we would like to offer you a new (in box) HTC Sensation instead of a new refurbishment or in warranty repair.

In order for us to get this send out to you as soon as possible I will need to book a collection for the defect device to be picked up. We are unable to provide a 'Door swap' and I do apologize for this."

Unbranded at that.......... It's only taken the better part of 3 months...
[HTC Sensation] creepers28:
Ok I called HTC again as I had sent in my phone before came back fine. It lasted for a day and then the dust started reappearing all over again. So I made big fuss and the rep escalated the problem. They emailed me a prepaid fedx label (overnight) and I shipped it yesterday. Today I received an email stating it's fixed and is being shipped out today itself. So I'm probably getting it tomorrow as per the email. That's some crazy fast service! All I'm hoping and praying is that the phone should be Ok... !!!
[HTC Sensation] sn0warmy:
Why do you people keep going to HTC for this? I just took mine to my local T-Mobile store and they replaced it on the spot 2 times.
[HTC Sensation] vnvman:
Ok, i'm seriously considering swapping my SGS2 for a Sensation: that's basically because it's not durable enough and audio quality kinda sucks, plus other minor things. Now, the dust issue would be a game breaker to me, especially because i remeber how much it pissed me on my old Desire...this said, i just wanna know: is this a very common "feature" or it just happened to few unlucky ones? Is there somebody with an actual dust free Sensation? Because reading this thread the issue seems to be massive. Thanks.
[HTC Sensation] senzenina:
Well, it IS the dust thread. The poll results are inconclusive because only 198 people could vote before it was closed. Since then a lot of new Sensations appeared here, with dust in other places not included in the poll or without. People without dust may have never even seen this thread because they didn't need to. I don't have dust so far, and a bunch of other people reported they have none.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] deathman234:
i had the same thing with my htc sensation z710e, have him now for 2 months i guess, and after 4 weeks i got dust under my touchscreen.

gonna send it back for "repair"
[HTC Sensation] haroldbarry:
Yeah i too have dust under the digitiser screen. Watched youtube video on lcd replacement to determine the security of how tight is the digitiser screen attached to the lcd panel. Seems like very secure & airtight. But still puzzles me how the dust gets underneath the screen. Any other potential places that the dust may have come through havent been rule out. So....
[HTC Sensation] vnvman:
Yeah it really seems like HTC uses awesome quality materials but doesn't worry too much if they don't even stick together, this puzzles me, what a waste :rolleyes:
[HTC Sensation] haroldbarry:
I believe HTC is the kind of company who would not want to lose its loyal customers & fans by overlooking simple quality issues such as "dust under screen" given that the circumstances of fierce competition from samsung, apple & motorola. A HIgh Tech Computer company should have high enough tech to givern its quality control!!!! This dust under screen is not acceptable as they been in the business for many years!! The feeling of awesomness that i have of having this phone just de-orgasm by half when i saw the dust..........sigh.....
[HTC Sensation] masondoctorjt:
Mine is dust free so far and I'm always in dust environments. I'm in agreement with an earlier post that it's not dusty at all, but rather the glue breaking down on some models.
[HTC Sensation] murderdollpf:
here in germany some people already complain about the dust issue with their xe.

I also got one for a few day now and got already dirt ( a white point, could be dust) under the screen.

gonna talk to the retailer and give it back.

seems like htc won´t lurn!
[HTC Sensation] Catnap:
So far so good, screen is flawless... although I'd expect that from a phone I received today :)

I have an SH19.
[HTC Sensation] UKseagull:
Is SH19 the bulid or serial number?

How do you find the viewing angles? Do you loose signal in portrait mode at all?
[HTC Sensation] Nick L:
SH19 is the first four characters of the serial number. The first two letters can be SH or HT.
[HTC Sensation] Catnap:
SH19 is, as Nick says, the serial- it denotes when the phone was built. AFAIK, SH19 is the latest.

Viewing angles are pretty good. I came from a Legend with a first-gen AMOLED screen which was amazing for its time- this is a TON sharper and although it doesn't "pop" at you quite so much, it's still a very good screen.

Just had a quick test with the angles- if you turn it away from you, some of the colours wash out a little but at the point it does that, you wouldn't be using it at that angle anyway. It's approximately 30-40 degrees away from your face. It's still perfectly readable at that angle though.

Signal- yes, I can get it to lose one bar if I put it in landscape (that's what you meant, yes?) and cover the top part of the phone. The router is about 15 feet away at this point. Honestly, you don't cover that part of the phone with your hand when it's in portrait and when I hold it in landscape, my hand naturally holds it by the fingertips, not with the palm. It's a non-issue for me.

It can still pick up my wifi from the back of the car park outside- that's a good long way and my Legend did the same thing. Sure, if I cover the antenna it'll probably drop at that range, but I'm okay with it.

Still, gotta love the resolution and the sharpness of that screen, there's a real wow-factor to it.

---------- Post added at 11:19 AM ---------- Previous post was at 11:12 AM ----------

Oh I should add that I was a little concerned about the fluidity of the UI when compared to the Samsung, but honestly it's pretty smooth. Within the first half hour I had S-Off, rooted, CWM installed and AHDR 3.6.2 installed. There's a minor difference between 1.2Ghz and 1.5Ghz, but it's not massive.

It really does feel nice in the hand, I have to say. The screen is giant coming from my Legend, 1080p recording blew my mind and the only real gripe I have is that AC charging is noticeably slower than the Legend.
[HTC Sensation] Goldenrooster:
Thanks. Please keep us posted of any dust issues arising with your XE.
[HTC Sensation] Wond3r:
Why not just seal the screen like this guy did? - http://www.youtube.com/watch?v=Fh3pBnW4_Po

but use clear instead of black
[HTC Sensation] masondoctorjt:
Because you shouldn't have to.
[HTC Sensation] Wond3r:
You're right, but from 93 pages just in this thread and the many thread about it on these forums, and other android forums.. something's fishy
[HTC Sensation] naimmkassim:
Thanks a lot!! Im going to try this!!
[HTC Sensation] Goldenrooster:
Went to a retail store in the NL yesterday to ask about the dust issue. Salesrep did not know but asked a colleague who reached from his pocket to demonstrate a two weeks old Sensation... with a huge dust plume at the upper left side of the screen. I have decided to only buy the XE once I have confirmation that and how the issue has been completely solved.
[HTC Sensation] Catnap:
Day 5 and four tiny specks have appeared under the screen on the right middle side.

At the moment I can only really see them in direct sunlight so I'll give it a bit longer and see if it gets any worse.
[HTC Sensation] {LCD}Stelios:
Sent my handset back on Monday got it back today with a new screen fitted.

3 days, two in transit.

Well impressed.

Well done HTC!
[HTC Sensation] Catnap:
Are they accepting that there's a problem and just fixing it, or are they giving you the run-around?
[HTC Sensation] sn0warmy:
I seriously cannot stand this crap anymore. I'm on my 3rd sensation replaced at a local T-Mobile store. All 3 have gotten countless dust particles under the screen and all 3 have been built one month after the other (June, July, then August). :mad:

My last resort at this point is to send it back to HTC for a new screen, which I plan on doing today. However, from what I've been reading, even the replacement screens have been getting the dust issue as well.

I might just wait until I can get my hands on a Galaxy Nexus and pay the difference just to jump ship from HTC since they can't seem to fix such a stupid problem.
[HTC Sensation] mrg02d:
You ought to wait to replace it until you are ready for the Prime. Then, when you get your replacement, you can sell it as UNUSED (which it will be). That ought to boost the sale of the Sensation and help offset some of what may be a huge difference in price!

Matt
[HTC Sensation] stchandler82:
I'm on # 8... And those are exactly my thoughts, Matt.
[HTC Sensation] sn0warmy:
#8?!? Jesus. I thought #3 was a lot for me. Have you tried sending it in to have HTC "fix" it? I honestly love the phone aside from the stupid dust problem. If I can get proof that HTC actually does fix the dust issue when you send it tot hem then I have no problem doing that and hanging onto the phone for a long time.
[HTC Sensation] Lozone:
I am about to send mine back to HTC for this repair. So the first time it did not fix the dust issue.

This time they said a senior tech will do the repair.

I also like this phone except for the dust.

If this doesn't fix it this time, I will have to look at other options.
[HTC Sensation] SyLvEsTeR20007:
Loving this guys fix, very cleaver, I will be sending my Sensation off to get the dust under the screen sorted and the first thing I will do is seal it with silicon. I dont be dealing with sending my phone away every two weeks. HTC, sort it out man, its not hard to stop dust getting under a screen if you put a little effort into it.

I might even make my first you tube video of the process I will take to do this, If I do post one ill be sure to drop a link here.

Good luck guys!!
[HTC Sensation] sn0warmy:
I just spoke with HTC and they said they will fix the dust issue under the screen if I send the phone into them. However, they gave me a disclaimer that if there is other physical damage due to water or dropping it, or if there is unauthorized software then they will void my warranty and send the phone back to me.

Since I am S=off this makes me nervous. And I'm not about to try going S=ON since this seems to be how many people are permanently bricking their Sensations.

Have any of you sent the phone into repair to HTC with S=OFF and had them fix the screen without voiding your warranty?

My local T-Mobile store told me they would replace the entire phone with a refurbished one for $5 on the spot. So maybe I should just cough up $5 and start with a new phone...
[HTC Sensation] Lozone:
Either way you have to go back to S-on.It's not that difficult. It's easier than getting s-off.
[HTC Sensation] kwiggington:
i just sold mine after 6 and bought a dell venue pro
[HTC Sensation] PeterGuru:
WOW, I thought I was the only one ...

I have to admit, I thought I was the only one with this problem.

Short story ...

About one month after I bought my phone I noticed a small area on the centre-right side with what appeared to be dust UNDERNEATH the glass screen. I took it back to the place where I bought it, BUT ...

Since I rooted the phone, they would not honour any warranty. I have no idea how much it would cost to replace or repair, so I simply accepted the issue, but it's driving me crazy.

I didn't notice it at first when I bought the phone because it only appeared on very sunny days. In regular light you could not see it, but ...

It seems to be getting worse. Now I can see it almost every time my screen is blank. I thought I was hallucinating thinking that it seemed to be larger than it was earlier, but now I'm sure it's a real issue.

Anyone know what's going on?

Peter
[HTC Sensation] luthr0n:
Is this a issue with all sensation phones .. I dont seem to have any dust yet and have had the phone for over 4 months.
[HTC Sensation] calvin150:
I've had mine for several months also without problem so it doesn't seem to affect every phone but it seems the design is clearly prone to this problem
[HTC Sensation] crisisinthecity:
Had mine since launch day and yesterday I noticed a weird spot in the center of the screen under the glass. I am not sure what its. Its barely visible. Can be seen best when the screen is on with a black background, tiny white spot. Def not a dead pixel. Looks like a shadow on a white or grey and you can't see it with certain colors...
[HTC Sensation] senzenina:
That would be a stuck pixel in all probability.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] Macklessdaddy:
My original screen was free of dust but Htc replaced it and now dust is on the left side and the right side
[HTC Sensation] crisisinthecity:
I tried pixel fixer and dead pixel finder and nothing really changed but that would make sense as it just popped up out of nowhere.
[HTC Sensation] senzenina:
I had a dozen stuck pixels and tried several pixel fixers overnight, didn't work. Just some of them became brighter. When the phone was off for a while the less visible ones faded but then came back. You could try that to make sure.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] PeRRo_RoJo:
Good morning:

Sensation XE is also affected by dust. Now I have changed two units. After opening, carefully check the screen turned off and see white spots. In the box put Rev. A

I think I will not buy sensation XE
[HTC Sensation] ariel123:
Show the whole phone that looks like the original sensation
[HTC Sensation] UKseagull:
How are you finding the phone after a little use, any annoyances or concerns? I've just returned from a local phone store and after talking with a very helpful chap, I'm once again strongly considering the Sensation ... just the dust and battery life that's spoiling things. I was leaning towards the GSII but I'm a Sense and HTC fan at heart.
[HTC Sensation] PeRRo_RoJo:
I did not photo the whole phone. too angry that time. anyway, red grid is second photo
[HTC Sensation] Goldenrooster:
Please note that having dust inside from the beginning and getting it in after using the phone are two different things. The fact that there is dust just from the beginning can mean improper production of the.screen or quality checks. Getting in in while using can mean broken seals or space between housing and screen.

In theory these specs in the XE could still come from just a bad screen.
[HTC Sensation] sn0warmy:
It's definitely the XE. You can tell by the red speaker grill in the second pic.

As for me, I think I'm going to get one more replacement from T-Mobile tomorrow and instantly use the silicon "fix" as soon as I take it out of the packaging. If that doesn't solve the problem then I think I'll just give up and use the phone until my upgrade eligibility comes up in 3 months and get the Galaxy Nexus.
[HTC Sensation] anlygi:
My first Sensation was a complete dog, dead pixel, dodgy camera, appalling Wi-Fi and an extreme amount of dust under the screen after only 4 days. I almost give up and got a Galaxy S2, but decided to give the Sensation another go. So glad I did, this one has been great, not even the tiniest speck of dust and running great with ARHD ROM.:)
[HTC Sensation] Nekromantik:
this is really making me not want to get the Sensation.

Im currently due upgrade and im waiting another 2 weeks to see if my UK carrier announces the HTC Ruby or Vigor. if they dont then I will have to get Sensation.

I cant get SGS2 as I miss sense and Galaxy Prime is a let down with old gpu and no SD card support.
[HTC Sensation] PTG:
I wanted to replace my good old G1 by the Sensation (XE), but that dust thing really scare me.

when you google for htc sensation dust, you get almost 2 million results. When you substract all the spam and pron sites, its still a lot ;).

also german forums are full of displeased sensation users.

When i read somthing like "i just have very few dust, i dont care.." on a post, where we talk about a 500 euro(!!!) device it feels like pain in... you know where.

On my old G1 i cannot find any bit of dust under the screen, i also dont remeber to had ever this problem on my old HTC Windows devices.

i guess i have to wait for another device to replace my G1, :(
[HTC Sensation] Catnap:
Not really, no. I do have some tiny, very fine white specks on the middle-right of the screen but the only way I can see them is direct bright sunlight, screen off and at a certain angle.

Speed's great with ARHD 4.1.3 and faux 0.22 kernel, I get 24 hours out of a single charge with moderate usage and I'm really seriously loving the way it feels in the hand. It feels solid while managing to be thin because of the curved sides.

Honestly, I was worrying myself to death about the screen thing, but I can only see these bits if I know where and how to look for them- when the screen's on, I just can't see them.

I'm happy :)
[HTC Sensation] webmaster:
Trust me and wait for something better to come out. You will be disappointed if you purchase a Sensation.
[HTC Sensation] sn0warmy:
Well I am now on my 3rd HTC Sensation with yet another issue with dust finding its way under the screen.

I decided to go back into the T-Mobile store this morning to see what my options are. The lady at the store is extremely friendly and is going out of her way to help me out even though I'm passed the 30 day purchase date.

She told me she is willing to swap my HTC Sensation with a brand new one on the spot (for the 4th time) - OR - if I pay the $20 difference she will allow me to get a new Galaxy SII instead. She has to make the final confirmation with her supervisor in the morning but is confident that it will be permitted.

I love the current feel of the Sensation but I'm getting quite sick of this persisting issue. And the fact that HTC completely fails to admit that this is a widespread issue and/or correct the issue in newer devices is really starting to make me dislike them as a brand.

The design of the GSII feels solid and at this point I'm hoping they allow me to upgrade for $20 because I will do it in a heart beat.

However, if they do not allow the upgrade and give me a new Sensation then I think I'm going to give that silicon "fix" a shot right out of the packaging. If it doesn't solve the problem then I'll just give up until my upgrade eligibility comes back up in a few months and get the Galaxy Nexus.
[HTC Sensation] gottabekin:
That is good, let us know if you are able to do the swap, I will be interested in that also.
[HTC Sensation] Lozone:
I am using a Galaxy SII right now and i really miss my Sensation.

I have gotten to like some Sense features.

I am giving this phone about a week and see how it feels.

The resolution is bothering the crap out of me.

I actually like the feel, look, and screen better on the Sensation.

Im crossing my fingers the dusr issue gets fixed this time around.
[HTC Sensation] FnH84:
I'm sure this is no news, but just to let you guys know this issue is not exclusively HTC's, nor abnormal. I had the same problem with some LG phones. In those cases, however the warranty covered for it and they cleaned the screen for me.
[HTC Sensation] jafazec:
Hi all!Tried to serch through the thread but found nothing to answer my question...Can anyone tell is it possible to clean this yourself or in some other cell phone service or it has to be done somehow specially by HTC authorized?Or is it at all possible to clean or do they change the coplete screen?Ty!
[HTC Sensation] PTG:
If you still have the warranty for your devcie (i guess yes) you shoud first try to solve it troutg your provider or whereever you purchased it.

In case you let "someone" try to clean it you can loose your waranty.

I am also thinking about a alternative

The Galaxy SII is not an option for me:

- dont like the resolution for this big screen

- the sAmoLED is too mutch - people look on pictures like after a night in a tanning booth

- i dont like the launcher (i know thats something you can change :))

- i dont like the feel of the surface

Now i will observe the Motorola Razr. i have read that the screen colours are not so extreme like on the SGS2 - i will wait for thirst experiences of others. I have reachead a age, where i dont wana be a guinea pig anymore ;-). On the other hand one think that dissapointet me is that i´ve read that it´s not possible to replace the battery.

Like others i dont understand why there is no offical statement from HTC because this seems to be a real common problem, maybe the dustgate :p.

If HTC would confirm this problem and promise something like a new revicsion - that would be really great. They allready had this chance with the Sensation XE