yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] LemurLad:
Okay, so even with it's few faults, this device is absolutely worth it? The immediate dev support is really the kicker. (I am coming from a dying old TouchPro(ATT Fuze), so anything is bound to be an upgrade. :p)

I'm betting that a simple dab of silicone in the right place is all it needs... There aren't any cases reported to fix this are there?
[HTC Sensation] Lozone:
Don't get me wrong. I love the Sensation. I don't want any other phone.

The design and hardware plus the dev support is great.

I just need this one little thing fixed.

Every other phone I look at is just plain ugly to me now.

I won't trade it in for any other phone at the moment.

Sent from Mars
[HTC Sensation] sn0warmy:
LemurLad - I'm thinking the same thing. I'd like to give the silicon a try like THIS thread suggests.

I'm nervous about attacking a brand new phone just out of the packaging with silicon and a toothpick. However, I think I know right where to put it. Right in the crack between the screen and the border in the middle on the right side.

Has anyone else tried this solution with good results?

I also have THIS case on the way. It looks like it covers the borders pretty well and should give some extra protection.

---------- Post added at 07:05 PM ---------- Previous post was at 07:02 PM ----------

lozonw - 6 replacements? Man, I'm almost wondering if it's not even worth the trouble of getting a new one and going through the hassle of getting s=off just to discover the dust issue is just as bad or worse than the first one.
[HTC Sensation] xyqtt:
I have a screen protector and a hard case. No problems here
[HTC Sensation] LemurLad:
@sn0warmy - Ah yeah, I saw that thread. If you're comfortable taking a crack at it, I say go for it. Silicone sealant is fairly removable on plastic/metal, so you could probably clean it up if you're extra careful. Be sure to take pics if you do decide to try it out!

@lozonw - Your determination to get a perfect Sensation definitely proves it is one heck of a phone. I think I've made my mind up. :)
[HTC Sensation] :
Nice post.
[HTC Sensation] muzaffari:
Guys it is not dust, obviously it is the glue. Because there are many owners who use case from the day of purchase, me too. But the glue appears in a week or so. I can live with it is not so bad. And about the replacement or repair you have to wait 3 weeks before they decide either to repair or replace. At least it is in my country KAZAKHSTAN. So I decided not to return yet.
[HTC Sensation] meteor999:
I have same issue, only had phone for week, dust coming in mid-way, right side, so what i did until a case arrives, as its not that bad yet, just simply got tape (cellotap!!!), and carefully put it along that edge, then using my finger nail, pushed it into the the edge, my cover will hide it anyway, but looking for some long term solution, not should what materials I should use, I have heard silicone mentioned

Obviously using tape is no good, as i have to take it off to change the battery or whatever, but I think the idea of putting something along the edges is the only solution, I dont think a repair or replacement will solve anything, I also would like to no how to get the dust thats there out, but dont want to start ripping the screen off!!
[HTC Sensation] mrg02d:
I believe someone earlier told us that HTC confirmed that they dont assemble the screens in a dust free environment. Pretty lousy if you ask me...

Matt
[HTC Sensation] juggaknot77:
How long did you wait to get a replacement at the T-Mobile store?

Did you pass your 30 day mark?

I'm wondering if I can do the same thing because I got mine from my local

TMO store but I passed my 30 day mark a week ago.
[HTC Sensation] sn0warmy:
I'm actually going in at 10am (about 1.5 hours from now) with my phone, packaging and receipt and they are giving me a new one then and there, so no waiting for me. And I actually happen to be on day 28 of my 30 day window to exchange the phone so I got lucky there.

I have this TPU case arriving today which appears to do an excellent job of protecting the edges of the screen from dust. I don't even plan on taking the phone out of it's packaging until I can slip it directly into that case when I get home tonight.

Hopefully the case does a good job of protecting against this dust issue but if it happens again I'll just live with it. I don't think I trust myself enough to go near my phone with silicon.
[HTC Sensation] phra09:
any picture how the dust under screen look ?

I do notice there is dust in the side lining and there is gap on the left hand side

right side look close perfectly
[HTC Sensation] greves1:
http://i.imgur.com/xcAND.jpg
[HTC Sensation] n1ghtl1fe:
I have that TPU case it definitely helps but isnt a real solution. I didn't get NOTICEABLE dust under screen until about 3 weeks ago (had phone for a couple months now). Covering all edges helps but for us pocket users (90% of us) thanks to htc's design we will all eventually get dust.

Ive had a lot of HTC phones and in most cases several of each (most phone companies are good at replacing them if you *****) and all but my Evo got dust under the screen.
[HTC Sensation] Sibbi:
Is there anyone experiencing the dust problem with the newer batches (HT18...)?
[HTC Sensation] meteor999:
So as i said in my earlier post, i did use sellotape, but instead of my original idea, i took the back cover off and cut a line of tape, about 1-2 cm's wide, and simply stuck it just on the very edge of the side of the screen just were the gap is and then back down the side of the phone, obviously cutting the tape were the usb and the volume keys are. Put the back cover back on, and put my new case on and i dont even notice the little outline of the tape unless I look for it (like the dust!).

But I have no idea what the dangers of this are, I mean i didnt cover anything, it was just black plastic around the sides, except where the usb and vol keys were. I didnt do the top or bottom as they looked pretty tight.

BTW the melting point of sellotape is somewhere in the (80 to 100 degrees Celsius region I think), that was my only worry, and i think if my phone reachs that temp it will prob be broke anyway so...

Obviously this is still not ideal but ill see how it goes
[HTC Sensation] sn0warmy:
Where can you find the HT18 or whatever? Is it on the packaging?
[HTC Sensation] meteor999:
One last thing, i also tried using a high suction hoover, and put it to the area where the little plume had developed it did not suck the dust out, but did suck the outer screen into the inner (I could tell, as a black boltch developed in the middle of the screen), so i stoped for fear of damaging pixels, but this does confirm that the dust is getting thorugh that little gap along the sides.
[HTC Sensation] Sibbi:
You can find it on the box and inside the rear cover. 1 is the production year, 8 the month your device is build in... Would be interesting to know, if the problem got solved in newer devices.
[HTC Sensation] sn0warmy:
Perfect. Thanks. I'm going in right now and I'm going to see if the sales person can snag me a 18 vs a 17 if they have them. I'll report back.
[HTC Sensation] Sibbi:
Not saying there's a difference... I'm asking if there is one ;-)
[HTC Sensation] sn0warmy:
I had the sales person snag me an SH18 to replace my HT17. I even had her look for an SH19 but they didn't have any, as I expected. I'll be curious as well to see if the newer batches have the issue resolved but I guess we will see.

I'm not even taking it out of the packaging until tonight when I can get it directly into the TPU case. I know this is not a 100% remedy but it can't hurt to prevent the dust problem.

I suppose I'll keep you guys posted.
[HTC Sensation] Sibbi:
I won't put the thing in a case... Please let me know how your phone behaves.
[HTC Sensation] sn0warmy:
I didn't want to either but I'm getting sick of babying it and getting nervous about dropping it every single time I take it out of my pocket. I'm really going to need the peace of mind the case provides with winter/snowboard season just around the corner as well.

I had my Nexus One out of its case for a total of 10 minutes before I accidentally dropped it and shattered the screen. My MT4G didn't need a case because it was a tank. I dropped that thing at least 5 times on the pavement and the screen never even got a scratch.
[HTC Sensation] reload0815:
Is there a solution that works?
[HTC Sensation] juggaknot77:
Hey can you take pics of what you did, just curious on how it looks...
[HTC Sensation] meteor999:
To be honest, I just could not live with sellotape on my 450 euro phone!

It was because I saw an earlier poster you mentioned the hairdryer trick, and I did that and that defo made the screen much tighter. Before if i pressed in certain areas especially the corners, I could hear a click, which was the sound of the outer screen hitting the inner, so got the hairdryer, blowed all the sides until it felt sorta hot (I didnt over do it just in case, but it did get hot, anyway im sure these screens have all been tested for heat). Anyway sure enough the clicking was gone, and the screen feels firmer when i press the edges.

But on the sellotape thing, there still was one spot that i wasnt happy with, and this was actually where the worst area was, so i did the sellotape on that area, but this time i did it more precisely (took off the back, cut a little line of tape, only about 1 cm wide, and carefully put it over the little gap and down the side, then got a needle and very carefully cut the bit off that went beyond the gap and towards the screen, so you cant see it anymore with cover on, and barely notice with cover off.

I might try and throw up a pic tomorrow but cant tonight.
[HTC Sensation] sn0warmy:
Ooooh Hair dryer. This might be a good idea. Heat up all the edges around the screen so if it is in fact a missing section of glue allowing the dust to get in, the glue might melt just enough to fill that opening.
[HTC Sensation] meteor999:
I think your mistaken, its adhesive, and firstly i cleaned the edges with a cloth and needle first like the guy said. Now the adhesive gets soft, it does not melt, turn off hairdryer and press down on the edges of he screen using your fingers, or palm of your hand like a sandwich, the adhesive will cool and reset within a matter of seconds, its designed that way, and once it gets set it stays rock solid, just wait until the screen cools fully before easing off the pressure on it.

Yes I know my suggestions are not rocket science, hence your condescending tone, but do you have any? Sometimes the simple solutions are the best
[HTC Sensation] sn0warmy:
Woah, you misunderstood what I was saying. I was actually saying that the hair dryer idea is actually a good one that I hadn't thought of. I didn't mean to make it sound like your idea was bad. I was not being sarcastic. I actually was thinking about doing it myself!:)
[HTC Sensation] juggaknot77:
Now how long did you have the blow dryer on the phone and at what temperature?

I'm really considering what you did just want to make sure I do it correctly.

Whenever you get a chance I would love to see pics..

Thanks.
[HTC Sensation] meteor999:
Ok guys here some links, im up the walls in work, no need for pictures for this as it doesnt change a thing, plus im at work! For the the record i did it three times, which I dont think is a good idea, but I can be a bit OCD on these things,

http://forums.androidcentral.com/google-nexus-one/7364-preventing-dust-under-your-screen.html

http://xdaforums.com/showthread.php?t=632344

http://xdaforums.com/showthread.php?t=619401

http://xdaforums.com/showthread.php?t=1145334 (The third or forth post down the guy mentions it, and even says he got his really hot)

---------- Post added at 10:05 AM ---------- Previous post was at 09:44 AM ----------

One last thing, I havent noticed any new dust since I did it but it has only been a day, and I have too many things on at the moment to worry about dust that I can only see when the screen is off and in bright daylight.. but ill see what the situation is in a week or so..

From what I have read it seems to be a common problem with iphones, samsung phones and nokia phones, so.... But you would think HTC would have come up with something, or at least provided some sort of transparent sealant to fix the problem..
[HTC Sensation] phra09:
My HTC pictures uploaded

For my case, there is a small gap between lcd at the left side. I can see dust trap in between.

However, at right side the gap look perfect.

Just wonder is it normal
[HTC Sensation] simon.nottm:
Same Issue - Back to HTC

I had the same issue with dust under my screen on a two month old device. It was a half way up the left hand side.

As I cannot easily return mine to store I contacted HTC and informed them stating they 'may not be surprised' when I tell them whats wrong. The advisor would not admit it as a common complaint but had no hesitation in sending TNT to collect it from me so I am now in the 7 to 10 day period where Im using a rubbish phone waiting for the repair. :mad: Then ill see how long the new one lasts dust free, assuming it arrives dust free in the first place!

Ill keep you informed on progress regardless anyway.

One thing I would say while I may have the attention of HTC Sensation owners was that I purchased the Anker 1900 battery from Amazon and its great. Made a massive difference for me and would recommend (no i am not on commission). All day now without worry or having to turn various radio's off to make sure it lasts :)
[HTC Sensation] sn0warmy:
This makes sense because the screen on my previous Sensation clicked a bit all the way up the right side, particularly where the dust came in. The new one does not click at all. It's only been a day but I've used my phone just the same (decided I couldn't live with a case) and I haven't seen any dust under the screen of the new one. I'll keep checking on it though.
[HTC Sensation] Lozone:
I never thought I would miss my Sensation so much.

Its only been gone for a few days.

I hope they fix the issue.

And yes it is the best device for me. As soon as the dust issue is resolved I'm ahappy camper.

Or until the next best thing for comes along at least.
[HTC Sensation] senzenina:
Yeah nobody makes a great AND beautiful phone often. The Desire was one. Add without problems to the above... Well, that's a never :(

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] webmaster:
Anyway to get the dust out from under the screen

So it has been pretty well documented here that some Sensations have a defect that allows dust to spread under the screen. I am considering rooting my phone, but if the dust issue gets much worse I might need to return the phone. As such, I dont want to worry about the (apparently) hit or miss process of getting S-on again and all that nonsense. My only issue with the phone so far (other than Sense!!!) is the dust issue, so if I can somehow clean it out that would be great. Has anyone been able to get the dust out, and if so, how the heck did you do it??
[HTC Sensation] susnoduadjii:
why dont you post some photo first.... then maybe some one from this forum can help you TY
[HTC Sensation] webmaster:
Here is what mine looks like, as you can see it is VERY noticeable. If anyone knows how to get this dust out please let me know!
[HTC Sensation] the_scotsman:
Wow, thats a bad one. Take it back to where you bought it from and either get it replaced or repaired under warranty.
[HTC Sensation] Ankobarabanko:
:o today, while i was on the beach under the sunlight i also noticed the dust on the right and the left side at the middle! Is there someone who succesfully managed to seal the cracks from where the dust comes in?

Virtuous Sensation XE
[HTC Sensation] leoni1980:
Enough to put me off buying an HTC again? you BET.

My Sensation came back from the repair centre on Tuesday. The whole display unit had been replaced according to their customer service representative. This seemed likely as when the phone was back in my hands the tiny mark on the digitizer that I had previously seen was no more. I scrutinized the display as much as humanly possibly and thankfully it was absolutely perfect. Brand new.

Having never modded the device (and being told by customer services that if I wipe the Three UK firmware from the device it will DEFINITELY invalidate my warranty) I decided to take the plunge. I was very happy until this morning when I rebooted the phone and noticed a small spec. Under bright light I was able to see particles of dust appearing AGAIN. On the right hand side of the bezel.

I am absolutely disgusted with this and am seriously tempted never to buy an HTC device again. There is no way you would see such shoddy, almost predictable defects in an Apple or Samsung product.

FOUR FU**ING DAYS.

RIDICULOUS.
[HTC Sensation] what9000:
Agreed. HTC definitely lost me with this phone. For a flagship model, its built like ****.
[HTC Sensation] gustav30:
How long do you do the hair dryer? Also do you have it on the hottest setting? Lastly how much distance between screen and dryer?
[HTC Sensation] ariel123:
i had sent my phone in for repair and they replaced the panel and housing the whole thing was a quick process but now the dust came back im still under the 90 days that they give you after they repair it. but i dont have my a spare phone to use so i dont know what to do. i guess ill have to buy some cheap phone off craigslist which is a shame. im wondering if it would be worth buying the htc sensation xe. since htc still denys that this is a defect
[HTC Sensation] leoni1980:
I've just been to Cex (a second hand phone shop in the UK) and found examples of Sensations with dust under the screen. This IS an issue and HTC needs to acknowledge it. I really just want rid of the phone now; can't be bothered sending the phone back every few weeks. For dust to appear under the right and now LEFT side of my device which has supposedly been repaired for the same issue in FIVE DAYS is absolutely not acceptable. It ruins the phone for me. I'm tempted to ask them to supply me with an alternative device.
[HTC Sensation] heygrl:
It's really quite sad that they can have this issue across tons of phones and have no desire to fix it.
[HTC Sensation] leoni1980:
Possible reason....

I've noticed that the metal edge of the backplate seems to cut microscoping fibres from the pocket and leave them dispersed along the inside of the edge of the phone, almost like a cheese grater. Any tiny gap along the left or right side of the bezel would allow this fabric dust inside. This means that the problem would show itself more prominently in phones owned by phone addicts and people who generally are constantly pulling their phone out of relatively tight jeans or trousers. The dust appears to be of exactly the same consistency as the blooming appearing under the edges. It might be the case that this dust would appear in every handset eventually; but certain types of usage would exacerbate the problem. I should imagine keeping the phone in a bag, within a TPU case would pretty much ensure that it wwouldn't happen at all, though this is certainly less than convenient for most people, particularly guys!

I will try and get a photograph of the fibre cluster I'm seeing under the backplate if I can at ssome point this week. I'm starting to think it's time people petitioned to HTC for a permanent fix to be achieved through their repair centres.
[HTC Sensation] juggaknot77:
Who wants to get a list started?

This shoddy manufacturing is inexcusable for a phone that cost off contract $599 you would think HTC Q&A would have done a better job here.

HTC dropped the ball here seriously and they need to acknowledge that this is a problem that's not going away.
[HTC Sensation] webmaster:
I just took it over to the Tmobile store and they would not give me a replacement. They said I needed to send it in for repair, which is kind of what I expected. My concern is that when you send it to Tmobile the replacement they send you is refurbished. This means I will get one of the early models of the phone which are more prone (so I hear) to the issue cropping up again....
[HTC Sensation] Ankobarabanko:
What I have done to seal the gap contour between the screen and the plastic body:

I took 100% silicone (universal), toothstick, a lot of paper napkins and cotton rag.

With the toothstick carefully distribute along the gap enough (not much) quantity of silicone. Immediately after applying the sillicone (on the left side for example) whipe it with the paper napkin before it dries. Wiping to be done from inside out. Do this for all 4 sides and let them dry. After that procedure you will find out your display is all greesed with silicone- wipe it with the cotton rag.

Mine looks really good and I cannot see any silicone.

Now I hope the dust cannot penetrate anymore.

Virtuous Sensation XE
[HTC Sensation] chili_red:
Hahah, thinking the same thing, did that to mine last night, just used clear latex caulk and a tooth pick. It goes on white so it's easy to see if the small gap is filled and wiped off the excess. This morning it's all cleared up and can't see a thing.

I did notice while I was filling, that on the right side where everyone seems to be having the most problem with dust, is that there was a larger gap, about 1/8" long right in the middle that was very visible with the white color before drying. That could be the spot where the dust is coming it, not sure though.

The left side didn't have this same small gap.

If it ever needs repair it shouldn't give any problems in removing the screen as it's very pliable and should easily peel away from the screen.

Will keep an eye on it for awhile and see if anything develops.

Otherwise really loving the device, best phone I've owned to date.
[HTC Sensation] mrg02d:
I would avoid silicone as alot of popular mixes contain acetic acid. As it cures, it gives off a strong smell due to the acetic acid fumes. Cant be good for the inner workings of these devices. You would be better off getting a QUALITY case to put it in. Not some $2.00 Amazon case either! You need a precision made, tight fitting case to put on it and make sure you clean the phone a few times during the day.

The problem is, is that your phone probably has this problem right out of the box so these fixes really have no effect anyways.

Screw HTC for this....

Matt
[HTC Sensation] luan87us:
got some on my phone too but since I don't have a spare phone and I don't really want to send it in for repair. This phone is great and all but kinda wish I waited for the SGS2 instead -_-
[HTC Sensation] Simco80:
Thanks

I just wanted to say thanks for pointing this out to me. As soon as I read this post I noticed 1 spec of dust under my screen right in the middle. I called T-Mobile and they said they would exchange it. Well I just received the phone today and T-Mobile sent me a brand new phone with all the accessories. I called T-Mobile thinking they made a mistake on there part and not wanting to be charged for it. T-Mobile told me to keep everything but the phone main body, now I have two of everything. Guess its time to go for the all metal look on the extra back cover and figure out how the hell I am going to charge 2 batterys at once. Anyways I wanted to say thanks again for pointing this out.

---------- Post added at 09:40 PM ---------- Previous post was at 09:36 PM ----------

Bah also been around these forums since the first HTC Dash just forgot my old account info.