yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] leoni1980:
I

I think the only way to prevent is to sell the device. I will never trust HTC and their shoddy build quality again. I even stupidly bought a cheap HTC Flyer in the Christmas sales which is very poorly assembled. I suspect HTC try and wow us with their unibody designs but the truth is they just can't put a decent handset together.
[HTC Sensation] vinas1:
Yeah, I Lleoni might have a point. I mean I love the Sensation, but I just got off the phone with T-Mobile and they're sending another replacement. I asked the supervisor how many times they need to send a replacement before another avenue of approach could be taken. She said that they would note the problems (as if that would help)...

So my third Sensation should be here later this week.
[HTC Sensation] liberator72:
Had my XE for about 2 months now. Noticed a small smudge like mark under the screen about 2 weeks ago. Looked almost like condensation! This morning I noticed several specks of dust under the screen in random spots as if its getting in everywhere. Not impressed at all! My brother has just received his sensation back from HTC repair with a letter saying its a know problem and that if anyone sends in their sensation/XE/XL they will fit a seal to prevent it further happening. Bit shoddy to say the least but at least they are acknowledging it is their fault.
[HTC Sensation] Roktar:
Hi, i also had dust on the screen and i sent it back to USA even if i am in Italy right now,because my Sensation is T-mobile branded and they couldn't repair it here.

They repaired it in 1 day and after 4 days it came back to me without the dust, and now (2 months later) it doesn't have any issue.

Great job HTC :D
[HTC Sensation] masondoctorjt:
Everyone complaining about dust... Mine is 5 months old and still no dust. I kinda wish some would appear so I could get my scratched screen replaced:)
[HTC Sensation] jameezzzz:
I too had/have the dust under screen. My phone has gone off to HTC for repair this week so hopefully that'll sort it out. I had the "comet trail" on the left hand side & other random bits under the screen.

I noticed the comet trail appeared whilst I was applying a new screen protector. As I was ironing out the bubbles under the protector the dust trail appeared where I was applying the (light) pressure. Almost as if a bubble glue or something "exploded" under the screen....
[HTC Sensation] larzy:
I had some dust in the bottom corner. Dropped my phone onto the floorboards accidently and the dust dissapeared... weird
[HTC Sensation] masands:
I have the "Australian" Sensation. From what I have noticed, none of us Aussies seem to have this dust problem. Can anyone confirm this?
[HTC Sensation] smithey253:
Mine only has a small amount of dust under the screen and it is only just visible in direct sunlight, not worth the hassle of sending it off right now, maybe if it gets worse I will.
[HTC Sensation] stonew5082:
it seems like glue dust or maybe plain old dust gets jarred by a drop or bump. Its anooying for sure, but I'll keep it till something sweeter comes out. I like the heaviness of htc phones, but my next will probably be a samsung for this reason. My nexus1 had a lot of problems too, crappy buttons that fell off, etc
[HTC Sensation] Jikstah:
No dust here! :D
[HTC Sensation] V1ViD:
TMO Version here, just noticed that there was dust underneath the screen. Replacement is coming in next Thursday.
[HTC Sensation] crisisinthecity:
Just noticed that I've got dust. Picked this up on launch day. Also some stuck pixels and some bright spots at the bottom that are only visible with certain colors.

The replacement will be at my house tomorrow. They are charging me 5 bucks for the shipping. If it were more I might have complained.

The rep said its a known issue and that the replacement I get will have a fully sealed screen and will not get dust under it. Hope that's a legit statement.

I love this phone and hope the issue doesn't keep reoccurring. :(
[HTC Sensation] zerone55:
I have had my phone since July and noticed the dust started building up since last month or so. Called up T-mobile and they are sending me a replacement for a $20 fee. Hope the new one is all sealed-up nicely.
[HTC Sensation] Raceit:
I have Sensation number 4 on its way for the dust problem. The latest one that developed the issue was from November. I hope HTC has figured out the problem by this point.
[HTC Sensation] V1ViD:
That's weird, the lady waived the 20 dollar fee for me because it was a known issue? O.o
[HTC Sensation] wiswis:
Were do u guys think the dust is coming from
[HTC Sensation] mowermanjp:
Yes I had the same issue. HTC knows about it and happily replaced the phone. mine was 4 months old when it started.
[HTC Sensation] stubradley:
I have had the dust problem that i noticed a couple of months ago however I have installed custom rom and so I think that I will not be able to get a replacement from my provider, 3 UK
[HTC Sensation] Bornnover:
So I have recognized some dust underneath my screen too...it's not too much but i am sure it will get worse and i'll want to return it to warranty. There is however one problem - my Sensation has fallen to floor this one time and sadly, it was before i got TPU and it has fallen to bathroom surface - which means that i have a small defect on outer case. I've taken pictures:

http://i.imgur.com/x3eZC.jpg

Do you think that this will void my warranty? I think not, because inner part is another part of phone (umm i guess) and therefore they will replace only it...am i right? Maybe it differs service from service, i'd like to ask you for some insight :) Thanks!
[HTC Sensation] UKseagull:
When I sent my HTC Desire in for warranty, they asked me to remove battery and cover. I'd imaging that you wouldn't need to send the outer case in with the phone itself. As a worse case scenario, you could buy a new cover from Ebay of wherever. http://www.ebay.co.uk/itm/GENUINE-H..._MobilePhonesCasesPouches&hash=item3f0c899d67
[HTC Sensation] crisisinthecity:
Got my replacement next day. Went in yesterday and got it today.

They sent me a brand new sealed Sensation 4G with a MF date of 12/17/11. Maybe they really did fix the issue!?!

Plus I get to keep everything. New back cover, battery, cables, etc. Pretty awesome of t mobile.

Hopeful.
[HTC Sensation] Bionic Beast:
Ive had my sensation for over a year now and not a single spec of dust. I have been using a case and screen protector since i first got it so maybe thats why it is dust free.
[HTC Sensation] crisisinthecity:
Have you taken it outside in the sun and looked at the screen with the screen off?

Thought I was good too. Always used a tight tpu case and kept my phone clean.

Saw this thread and a post about what I mentioned above and tried it out. Sure enough, big dust plumes in the upper right corner and center right edge.

You can also turn the screen off and just snap a photo with the flash on. Gotta be in focus though.

Now that its a known issue they don't even blink about it and just process the return once customer care is called by the store rep. You just have to make the rep walk outside to see it and give you a little attitude maybe. :)

Worth checking out. You can't see it with the screen on. Just got myself a brand new dust free sensation out of it.
[HTC Sensation] Waveblade:
What kind of screens are you guys using. I was using one with a sharp screen while the replacement. I got an aoi one with no dust issues. Just a shot in the dark.
[HTC Sensation] UnixSlayer:
I don't want to bust anyone's bubble, but I heard that when they send you a replacement for the dust problem..... They are actually refurbished phones. That could actually spell trouble. Only my two cents.
[HTC Sensation] crisisinthecity:
I just got a brand new phone dude. Sd card and everything. Sealed. My viewing angle and colors on this December 2011 MFGd phone is awesome.

Maybe now that they have it listed as a known issue that's why?
[HTC Sensation] Blackbird1989:
I also had dust under my screen. Sent it to HTC and they removed it. Now I am dust free about 6 months!

Verstuurd van mijn HTC Sensation met Tapatalk
[HTC Sensation] masondoctorjt:
The refurbished phones ice gotten in the past have been better than new! I don't care if It's new or refurb... As long as the problems fixed. That being said, my phone manufactured August of 2011 that I got in September, is still dust free:)
[HTC Sensation] masondoctorjt:
Sharp here.
[HTC Sensation] nevrlow:
Phone hasnt even been out a year lol

sent from my Sensation
[HTC Sensation] nevrlow:
This thread is kind of retarded. The dust comes from your pockets. Maybe htc messed up with sealing the glass but seriously? Its a phone not a corvette. How to prevent dust from entering your sensation.

Step 1. Do not put phone in dirty ass pockets

Step 2. Wash your hands more. No dust under my screen.

sent from my Sensation
[HTC Sensation] Bornnover:
Well, that is just not true. There are a lot of people carrying sensations in pockets, using them normally and they don't have dust. And there are users which use it the same way but get dust.

This is purely fault of HTC.
[HTC Sensation] crisisinthecity:
Seriously dude? No pockets? Where else would a guy keep his phone? Beltclip? No thanks. A phone should never get dust under the screen period. You just got lucky.
[HTC Sensation] nevrlow:
No dirty pockets man.

sent from my Sensation
[HTC Sensation] crisisinthecity:
So dirty they penetrate and air tight seal? Now that's dirty.
[HTC Sensation] chw2006:
I'm trying to decide if I should buy this phone. I've asked some sellers on eBay for the manufacturing dates.

A lot of them are in mid December. So my question is, is it safe to assume that HTC did fix this problem on some of the newer units? Or did HTC not bother fixing the issue at all?
[HTC Sensation] griper:
Oh, it's fixed. And even if you get any malfunction I sent mine in for repair, cuzz of dust under the screen and my camera not focusing, the next day I get a call and I had a new touchscreen, camera, and speaker for some reason :D. Htc Warranty is some thing :)
[HTC Sensation] roytev:
my sensation is always in a protective case since the first day the pockets in my jeans is very clean and once a week i clean the dust beetwin the back cover and the screen gues what after a week i started to see a dust under the touch layer and for about a week a started to see more and more dust i dont know how but i think it is becouse the curved glass i don't go to warranty becouse im affraid they will update and lock my bootloader and after that htcdev=warranty void

what do you think i need to do in the new sensation batches/sensation xe the problem solved? :confused:
[HTC Sensation] staymunch:
i think ill just tape it to my balls then...
[HTC Sensation] nevrlow:
You should tape it to ur ass

sent from an HTC sensation on CM7 alpha #10
[HTC Sensation] Phateless:
That's the exact same dust I have.
[HTC Sensation] aznknightz17:
I literally went through 3 phones from TMOUS due to dust under the screen. I just called for a replacement and they are shipping it overnight to me on Monday morning. This is getting ridiculous that I have to keep calling to get a replacement phone every 2-3 months. Also I gotten to the point that I dont put screen protection + case on it anymore since it will STILL get dirt under the screen. :mad:
[HTC Sensation] nkojic:
From HTC i got 3 new devices because this problem repeted. This one is 07/2011 and today i noticed again dust under the screen. What i should do because my phone is rooted? Risk to unrooted or just accept this problem?
[HTC Sensation] nevrlow:
Mines from 6/11 with no dust problems.

sent from an HTC sensation on CM7 alpha #10
[HTC Sensation] theNOOBuser:
Just looked at my phone. **** tons of dust. I can see it with the screen on!
[HTC Sensation] secano:
I just called them up and they're sending me a replacement. Rep did mention to me that it was a known issue as well. To my surprise, I won't be charged anything. That's good. Hopefully I get one of those December batches, which I would assume have that problem fixed by now.
[HTC Sensation] edwardlanti:
Hey how you managed to send you a brand new phone? I always get a replacement naked phone when i call regarding this issue
[HTC Sensation] Mftek1:
Question:

I just bought my htc sensation off craigslist. Just the phone and charger.

And called tmobile right now and they actually let me add insurance. (I didn't tell them were I got it).

I noticed I have dust under the screen starting to gather up.

Would I be able to get this replaced?
[HTC Sensation] piimp:
If the phone is still under warranty regardless of who u got it from then they will exchange it...just call and ask

Sent by my feau gee
[HTC Sensation] crisisinthecity:
I have no clue. I was expecting a refurb. My thinking is that now, since it's a known issue, and they have people returning several refurb phones in a row for dust, they decided to start shipping new devices that are actually fixed maybe?

Let us know what you guys get for replacements.

---------- Post added at 05:10 PM ---------- Previous post was at 05:04 PM ----------

Mine with dust was a Sharp from launch day. The new one I'm not sure what it is. I did the dmesg thing, emailed it to my computer and did a search and can't find the word panel anywhere in the text.

The viewing angles on my December MFG'd factory sealed replacement has a much better screen. Colors are more vivid and the viewing angle is insane. I can see the screen clearly at any angle. I'm going to try and figure out the panel type again.
[HTC Sensation] Mftek1:
I just got off the phone with tmobile due to dust under my screen.

They said there going to send me a replacement (just the phone) and it might either be refurbished or new, they don't know.

What do you guys think?

Should I just deal with having this dust? I've never had a refurbish phone
[HTC Sensation] aw1974:
How is the ghosting while scrolling? My first two were Acers but my third is a Sharp and the ghosting is practically non-existent compared to the Acer. Oh, and still no dust for me!
[HTC Sensation] machiz:
Hello, I tried silicone sealing the digitizer to its support, I think it may be the solution, see this video:

youtube.com/watch?v=Fh3pBnW4_Po

i follow exactly the same steps with successful results.

please add "www" to the link because i don't have permissions to post links.
[HTC Sensation] crisisinthecity:
Confirmed I have the AUO_NT panel. So Acer. Haven't noticed any ghosting at all.
[HTC Sensation] secano:
I received my replacement today, and it was a refurb. Condition is like new, so no complaints. No dust found for now, hopefully it stays like that.:)

Mfg date is 2011/10/17 according to adb. Acer screen as well.

EDIT: I have also noticed that the ghosting I had on my previous Acer screen is gone :)
[HTC Sensation] Mftek1:
My replacement should come today as well and its going to be a refurbish as well.

How is it? Do you notice any issues?
[HTC Sensation] Mftek1:
And what's with these screens?

Which one is the "one" to have?

I'm getting my replacement any minute and I would like to know how to check before I send one back
[HTC Sensation] secano:
No issues at all so far. Now regarding the Sharp vs Acer...the Sharp (wife has it) has bad viewing angles, but the screen texture looks very good as opposed to the Acer, which if you look very close to the screen, it would look kinda pixelated. Like I said, Acer looks less smoother, but it has darker blacks and better viewing angles. I personally prefer Sharp.

You can read all about it here: http://xdaforums.com/showthread.php?t=1131592
[HTC Sensation] staymunch:
did u have to send back your phone first? or do they ship u one then you ship yours back?
[HTC Sensation] secano:
T-Mobile US sent me a phone. I'll send the other one tomorrow.
[HTC Sensation] Mftek1:
Same
[HTC Sensation] Mftek1:
My phone just arrived :)
[HTC Sensation] crisisinthecity:
Did you get a refurb? Wonder if I got a new sealed one because I have a business account?
[HTC Sensation] thelegendarylegends:
Guys that have replaced it from the warranty, do u have to unroot ur phone first to stock one that came out, beofre returning it back for a replacement from htc ??????? cos mine has a tiny bit of dusts, thinking of replacing but seems like i have to unroot it which i really dont wanna do ... help pls !!!
[HTC Sensation] griper:
You gotta install a stock RUU , unroot it and S-on, if you do it properly you're all good, I had a new screen put in and a new camera a speaker. No one said anything bout the phone :D
[HTC Sensation] Mftek1:
I got a refurbish but to be honest, its like brand new. It's working great!
[HTC Sensation] thelegendarylegends:
OKay cool thx for the info :D so let me get this right, I HAVE TO put the stock one in order to get the warranty?? okay anway, can u please give me the RUU stock rom link for the normal HTC Sensation (not4g, not XE) cos i dont seem to find it anywhere (only found the s4g). JuST incase if i change my mind, cos i dont really think gonna go for the warranty cos its just a tiny bit under the screen, but just incase :D :D thx in advance for the link :D :D
[HTC Sensation] secano:
And looks like my refurb will be going back. No dust, but the GPS is completely broken. And I KNOW it's really broken. GPS status & toolbox won't even see any satellites. Not one. Was trying every fix last night. :(
[HTC Sensation] griper:
Here http://www.filefactory.com/f/c87a2330449af512/

But I advice you to read a bit more, about which one to choose and how to install it, just so you don't have a nice brick.

EDIT :

Actually here's what you need :

http://xdaforums.com/showthread.php?t=1192300

http://xdaforums.com/showthread.php?t=1074559

I've done nothing other than follow the instructions step by step and I was all good.
[HTC Sensation] Mftek1:
Sorry to hear that bro. The refurbish one that I got is amazing. No dust and the GPS is great! It's spot on. The only thing is the speaker volume is kinda low
[HTC Sensation] crisisinthecity:
That's cool. I'm just wondering why I got a new one and everyone is getting refurbished. Refurbs should technically be perfect.
[HTC Sensation] Mftek1:
Where you still within buyers remorse?
[HTC Sensation] Dacoit:
Just noticed dust under the screen near the bottom right corner on my phone :(
[HTC Sensation] Mftek1:
Is it bad?
[HTC Sensation] secano:
Not the case with me. My GPS is broken, and I'm 100% sure about it. Called T-Mobile and they said that they cannot exchange my phone for that reason. I was told they were gonna send a report to HTC and contact me back within 4 days to see if they can exchange my device again. Should I contact HTC directly? Do I still have warranty on this refurb?

If they keep up with the BS, I might as well just tell them I have dust under the screen...again.
[HTC Sensation] crisisinthecity:
Call back and ask again. Someone different may be willing to help. That's BS.
[HTC Sensation] secano:
First time I called they had me doing the stupid troubleshooting, and at the end the guy told me that it was not a reason for exchange. I called 15 minutes later, and spoke to someone else. This lady said the same - that there was no option for her in the system to make an exchange for a GPS issue. That she could not override it. I'll just live with it for a couple of weeks, and then I'll just call back stating that I have more dust under the screen.
[HTC Sensation] Mftek1:
Try them again.

Tell them its defective that the GPS doesn't work at all

Or that you have dust again lol
[HTC Sensation] Dacoit:
Yes, its spread out like a suppression. Looks bad :(
[HTC Sensation] xdviper:
I've had dust since first week I brought my phone, got it on release day here in US. I got the sharp screen as well, so I really don't know if I want to call and get a replacement. I don't mind a refurb as long as it's clean and looks brand new.

Anyone got any ideas how to get rid of their $10 shipping charge?
[HTC Sensation] srt4mn:
Had to send in my sensation to get the dust issue fixed, going on 2 weeks now without the phone. Terrible design to cause this. This is the last HTC phone I will be buying (5th HTC android phone).
[HTC Sensation] liberator72:
My dust has gradually gotten worse over the past 2-3 weeks so was going to get it sent off next week. Went and dropped the bloody thing in a bucket of water today though, and although it still works, the volume rocker is now faulty, as is the power/lock button. I have Orange care so hopefully the replacement will be from the later batch that have the seal already fitted.
[HTC Sensation] Mftek1:
After a few days of using my exchanged device, I notice a very small amount of dust at the top and bottom of the screen.

I never put my phone in my pocket so I don't know what's going on
[HTC Sensation] TP-Power:
Another guy joining the club here guys.

Noticed some dust under the screen 1 day after I bought the phone for €270 :rolleyes:.

I immidiatly called HTC Belgium and they fixed a date. It has been sent out for repair on 01/13/2012 and I'm expecting to have it back this monday (01/23/2012).

Here are some pictures of the "damage":

(Pics are in high res, it can take some time to load them but I think it is better this way so you can see the gravity of the problem)

Then I heard that my cover was cracking. I check my cover and saw that a part of the cover was loose.

I contacted them again and explained my problem. Normally I will receive a new cover in a couple of weeks. Free of charge off course and I don't have to return the other cover.

Till now you won't hear me complain one bit about HTC Service.

I feel lucky that it went all that quick if I read all the trouble other people have.

I will post pics after my difficult exam. ;-) (+/- 01/25/2012)
[HTC Sensation] nevrlow:
Still not having any of these issues. Is there just a bad batch tht went out. My phone has no dust and doesnt creek or loose or anything.
[HTC Sensation] griper:
I'm sorry bro, but that is a dropped phone to me, there is no way that the back panel can pop out like that by itself, maybe the same drop or hit or whatever opened up that screen for dust, kuzz it looks like it was sealed and suddenly open up a spray of dust. I had some dust, but a few random particles, in your case you can actually see where it came from.
[HTC Sensation] :
I'm starting to get a few dots of dust that are appearing to be under the screen
[HTC Sensation] TP-Power:
No I did not drop the phone or anything like it. I always keep my stuff in top condition :cool:. I also use hard pouch.. :) You can check in your backcover where they glued the parts together. Just exert a little to much pressure on the inside or outside on that point and I think you can recreate the problem.

In the end no worries, HTC is fixing the whole thing.
[HTC Sensation] crisisinthecity:
Nope. Had it since launch day in the US.
[HTC Sensation] Mftek1:
Oh ok.
[HTC Sensation] Matty Matt:
And yet again another 'dust buddy' :D just a small amount on the very edge of the screen...not too bad really
[HTC Sensation] efxar1sto:
+1 the same for me.....htc disappointed....
[HTC Sensation] staalduinen74:
Me to

And another dust victim.

After sending my first sensation out for repair 2 times (first time for a devective camera, the second for spontanious shutting down.):mad:

The store where i bought it give me a new one and now after six weeks a cloud of dust on the right side of the screen.:eek:
[HTC Sensation] Goldenrooster:
Seems that HTC still didn't figure this out. Apparently six weeks ago, still faulty units were sold.