yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] secano:
Restocking fee applies if you want to return the phone just because you don't want it anymore. Having dust under the screen means the phone is defective. Fee does not apply in this case.
[HTC Sensation] brian85:
Man, I don't know if I want to exchange mine. The dust is only noticeable if I'm looking for it under sunlight. I purchased this on wirefly so I would be without a phone for like a week (since I have to send it back first before they send me a new one).

Hmmm...what to do...
[HTC Sensation] graffixnyc:
Damn you Man! Lol I just found a cluster of dust speckles under my screen. Its not very noticeable though. Only when the screen is off. I'm not going to return it as I'm sure the next one will do the same. I'll just keep using this one and either do a warranty exchange in a few months or just do an insurance claim. Has anyone tried using a can of air to blow out the dust?

Also all that constantly wiping it down so no dust would get in didn't work well. Lol
[HTC Sensation] brian85:
Considering many of us have this problem, it's probably normal. Heck, my friends iPhone 4 had dust under the screen when he sold it.

I think I'll keep mine too...if it gets worse down the road I'll just do a warranty exchange.

A t-mobile rep suggested I take it down to the t-mobile store and have them blow out the dust....the thought of that just scares me though because they will probably spread over the entire screen.
[HTC Sensation] Lcrkz0023:
hahahahaha...i tried to pre-warn you... yea your best bet is to keep it for now. If its not seen in everyday use than why bother. However..Now that you know its there its gonna eat at you!! Just dont go all OCD on it and be checking it every 5mins...go enjoy your phone. Hell with finger prints etc...you will never notice anyway...
[HTC Sensation] red12355:
When did you get your last (3rd) replacement? Do you know when it was manufactured?
[HTC Sensation] gimmie dat:
I got the third replacement just 2 weeks ago. Got dust 2 days after I received it. I have no idea what the manufacturing date is for it because they only ship the inside of the phone for replacement. Is there a place in the software to check? IDK.

So far, I've had 2 units that were made in taiwan and 1 of them came from china. All got dust in them. I wonder where the next one will come from...

I decided I will send back as many units as I can until I get tired of mailing them back or I get a properly seal phone. Then again, I might get tired of sending them back too.
[HTC Sensation] nevrlow:
Im sry u all have dust. If we can get a poll in here on which screen u have. Sharp or acer. I have the sharp panel with no dust 3 months now. No case no screen protector. Sits in my pocket daily and gets used very often

Terrible this is happening bc htc makes wonderful products and you guys should not be experiencing this. :(

Sent From deep space using My htc Sensation
[HTC Sensation] parmar.saab:
I bought a "like new", unlocked (no carrier branding) version of the Sensation from eBay about a week ago. The seller claimed to have had the phone for about a week. I proceeded to S-Off and all that good stuff and installed a custom ICS ROM on it. However, I noticed today that the sceen has about 8-9 specs of dust on it towards the middle of the screen on the right hand side. I'm unsure as to what the warranty status of the phone is, but in either case, I did email HTC about the problem to see what can be done. If I need to send it in for replacement/repair, I know I have to go back to S-On and install a stock GB ROM on it. I have no clue as to what version of the stock ROM to flash on it (I didn't back up my original) and where to find it. I'd really appreciate it if someone could shed some light on this.
[HTC Sensation] nevillejb75:
I had same problem.I phoned HTC and arranged a repair under warrenty.From start to finish it was back to me in 5 working days.They (htc) told me that they put a security seal on my phone which will stop dust from getting inside (which it has) .they also said that all there phones they will be releasing in the future will be fitted with the security seal. I'm a plasterer by trade so dust is a big problem for me but since the seals been fitted I haven't had a single spec of dust.

Hope you get it sorted.
[HTC Sensation] parmar.saab:
Just called them in addition to the email. They said that I have a Singapore version Sensation. It is still under warranty BUT I will still be responsible for the shipping fee AND a $20 global warranty diagnosis fee. If that's not some bull****, I don't know what is.
[HTC Sensation] xdviper:
After reading all this, I'm not even going to bother getting a replacement because the dust is just going to come back. I think I could live with it, even though it's going to be a ***** getting over that OCD of having dust underneath the screen where my eye can catch it whenever the screen turns white. They're everywhere.
[HTC Sensation] chuwi84:
Hi! First post from this noob so please do not be very aggressive with the tomatoes :p

Got my sensation, about 1 month ago, and I'm loving it, (my previous phones was an htc incredible) rooted 1st day, now I'm having this dust issue. I could live with the smaller dust particles but there is one very noticable, I think it has a diameter of about 1 mm, I'm a little bit OCD :mad:

I was thinking off sending it to repair, but I don't feel so confident about unrooting my phone (from what I've read is a little bit more delicate than rooting), I did a backup from the original ROM when it was already rooted and I do not have the RUU*.exe file, the chances of getting it are pretty low, since my carrier is pretty uncommon (I live in Mexico). The hard part would be getting it to S-ON again.

So bottom line... does any of you have had the phone replaced and the issue not coming back? Would it be worth trying it? The other option is sending the phone to warranty with the stock rom, unrooted, but with s-off. But it would be a little bit risky isn't it? I don't know how the carrier or the service center would react if they found out (And it's almost certain they will). Off course the failure is not associated at all with the rooting but they will make it an excuse to void my warranty.

What do you guys think?
[HTC Sensation] iamart:
I've had the phone for about 6 months. Noticed a single piece of dust particle under the screen. It is located in the middle of the phone screen, so if I'm watching a movie, it would show up as a dot on someones forehead if that person is light skinned. I'm a graphic designer and I show images to clients on my phone, sometimes, and when the dot is there, I don't feel confident. I don't know what to do. I tried using the dust spray but just can't get under the phone screen. Does anyone know how I can get rid of this one tiny speck of dust? Thank you for your help.
[HTC Sensation] g1user101:
Would htc still repair my phone even if its rooted? I dnt want to unroo
[HTC Sensation] nevrlow:
I dont see why not.

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] Fulicolor:
Same here, mine is rooted and to get it fixed I have to send it to HTC in Taiwan as it was purchased in Taiwan. Does anyone think they will do a screen fix on a rooted phone?
[HTC Sensation] nevrlow:
Im sure they will man.

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] nevrlow:
U have a hardware issue.

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] gimmie dat:
I have a question that maybe someone here can answer. What happens to the dust infected phones that I send back? Does T-Mobile clean/fix the phones in house or are they sending them back to HTC to fix? I tried to ask a T-Mobile rep but he didn't know. He only stated that replacement phones are tested before being sent out.

My 4th replacement phone is still dust free so far. Has a tiny bit of light leak at the bottom of the phone but nothing I would call a problem. I'm thinking maybe this phone might of had a screen fix done to it.
[HTC Sensation] pixel-painter:
The problem I have with this in general is that we are all being made to jump through hoops, to get a replacement on a defective product. This is a known issue according to tmobile and HTC. Don't companies stand behind their products anymore? Especially if we are paying upwards of 500.00. You may say.. oh its only 150 on contract.... but believe me when I tell you that by the time you contract is over, it is costing you a lot more.

I work for a wholesaler, and I sell to retailers. If one of them called me about a defective product, I would exchange no questions asked, because it is not worth losing an account over.

Supposedly, there is a warranty on these phones that covers defective parts.... I mean seriously, how more defective does the phone need to be to get a hassle free replacement.

What's worse is I am now waiting for my 4th @**!" phone. Absolutely disgraceful htc... While I love this phone conceptually, I cannot feel good about being screwed over and over again with a sub-par quality phone. I will not be purchasing any more products from HTC again.

Phew... ;) rant over... I feel better now. Bottom line is that no matter who your provider is, if your phone is less than 6mnths-1 yr old, it should have a manufacturers warranty on it. You may have to raise a stink to get a replacement, but if you stick to your guns, call back if you get a rude or unhelpful agent, and be persistent.. you will get your replacement.. even if it is on a provider list as a damaged phone.

I hope you all have sensational luck out there (pun most definitely intended ;)
[HTC Sensation] nevrlow:
Ive had my senny for about 2 months now. If u guys notice this phone collects dust very well by the ffc and the back camera. Im a neatfreak and keep my phone clean. I take the cover off 3 or 4 times a week and run a q tip inside the case and around the phone. Maybe this is why im one of the few without this problem.

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] andyxle:
if i buy a brand new unlocked sensation from ebay, what warranties would the phone have if i were to have the problem with dust underneath the screen?
[HTC Sensation] crisisinthecity:
My brand new sealed in the box replacement that was guaranteed to not have this problem now has dust. Manufactured in December 2011. Weaksauce! I'm taking it back and will see about getting a different phone. I love my Sensation, but am too ocd to deal with dust under the screen.
[HTC Sensation] nevrlow:
Coming back in to say still no dust under my screen. :)

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] cstrife87:
Ive had two htc sensations now due to the fact first had so much dust under the screen you were unable to see the screen in bright light, best thing ive found is to get a case for them that blocks any opernings
[HTC Sensation] gustav30:
A couple of weeks ago I had to buy a new Sensation out right and I asked the T-mobile store I went into if they had a lot of returns/exchanges for dust under the screen, etc - with also telling them to just be honest because if that was the case, I'd pony up the extra cash for an Amaze or GSII(trying to make them feel comfortable that I'd still buy from them, so they'd be honest about the dust issue).

They said they heard about the issue but have never experienced it....So I bought one and the first Sensation they hand me I took the stock screen protector off and there was a piece of dust under the screen....small but there. They tried to wipe it away as hard as they can, but obviously no luck, its under the screen.

They tell me they have to "see" if they can give me a different one, and they go in the back for a few minutes - I guess trying to make me sweat....(meanwhile I'm thinking of the irony of this dust issue with the fact that they handed me a phone with dust under it right after they said they never experienced it.)

They come back out and tell me they can swap it only once. So the second Sensation they gave me was fine - I held it up to the brightest lights at all possible viewing angles in the store - (meanwhile people in the store are looking at me like I'm crazy).

So far all has been fine the past few weeks, but I think its crazy this issue has been going on as long as it has.

I threw a Case-mate tough case on it. The bit of irony with that case is that while it covers the edges of the screen really well - its a lint/dust magnet because of the silicone layer. So I don't know if using that case is a good or bad thing as far as the dust issue is concerned.

I would like to thank HTC for turning me into an OCD freak with this dust issue!;)

Lastly - an end to my rant - does the theory that its not actually dust but perhaps glue residue under the screen still hold up?
[HTC Sensation] secano:
Received a 3rd replacement last week, and just noticed 4 specs of dust. I'm probably just gonna live with it. New phones are coming out soon. :)
[HTC Sensation] nevrlow:
:)

Sent From Space Using My ICS Flavored Sensation
[HTC Sensation] brownhornet:
An HTC staple
[HTC Sensation] bonesy:
If you have it replaced more than 5 times i think your carrier is obliged to offer you a new device of the same sort of price instead of a replacement!

I am sending mine back tomorrow dues to dust..I was sandiong down my Alloy wheels to refurb late last night,Phone was in my pocket and this morning i noticed that there was a shatload of dust underneath.Phoned HTC right away and spoke to a nice bloke there, Asked him if it was true that they recognized it was a manufacturers defect and were replacing them he said "No we will repair it though" Also asked what they will repair or change.... " We will change the Inner screen(LCD),Outer screen(DIGI) any seals in and around the phone,As well as reflash the software" I then asked why the software flash?? His response was that it is standard procedure with any repair! On the plus side though while its away i get compensation from Dialaphone for each day its gone (due to not using my contract) think im gonna try blag some new headphones or something.

So in the uk no replacement just a repair :'(
[HTC Sensation] vegi71:
Having a nightmare at the moment with HTC. I had dust under the screen so sent the phone off for repair. When i got it back it had a newer t-mobile branded software on it than i think has been released and dead pixels on the screen. Sent it back for another screen to be fitted and they've detected illegal software and want me to pay £150 for the repair. I've phoned them and they're investigating the issue. :mad:
[HTC Sensation] germandude68:
For the guys in Indonesia, who wanted to know how it went with my phone at HTC Indonesia service, it went like this.

I noticed a dust spec under my screen a few days after purchase. Then I went to OKE Shop to return it. They referred me to HTC Indonesia service. They have pickup service and said it would take one week to get it back. At this time I already told them its a known issue and in other countries they replace it. Called them back in about a week and they said its a dead pixel. I had to explain you don't see a dead pixel when the device is turned off. Then they said okay we need to order a new LCD from Taiwan. Wasn't happy about it, I wanted a new device. Then we called back again and wrote unhappy comments with facts on their official Facebook site. A few days later they took the phone to my office. I looked at it and saw damage on the body from the tools they used to replace the LCD with. I rejected it and made more comments on their Facebook site. Did not hear back for another week and contacted them again. They decided giving me a new phone. Got it back just yesterday and with a new warranty (dated yesterday).

Now I'm so paranoid it's going to happen again to the new device.
[HTC Sensation] -juanito-:
guys..i have dust underneath the screen..what should i do to remove the dust ?

my phone have warrantly and it's rooted + custom ROM
[HTC Sensation] wzj1633:
Me, too.

What a bad quality!:(
[HTC Sensation] Wisefire:
To shed some light on the issue, I talked to T-Mobile yesterday, they are sending out a new sensation and also said this was a manufacturing defect and that its been addressed and shouldn't happen again.
[HTC Sensation] bonesy:
You'll need to go back to stock (seach for go back to stock) and then call HTC who will arrange a courier to collect the same day from wherever you are, they will then take it for repair and send it back in 7 days
[HTC Sensation] nkojic:
I already replaced the 4 devices for dust under the screen. Last one I got had all the protection against dust. After only two weeks I received a pile of dust on it. I called HTC customer service and HTC has approved a replacement for an ordinary HTC Sensation for Sensation XE. I have been told that no one has yet complained about this problem on the Sensation XE. But I am confident that will happen again and again on this device to. They told me that i can call them if this happens again. Did somewhone tried to put silicone around the edge of the screen ? Does that help at all ?
[HTC Sensation] g1user101:
I have a good amount of dust. But it doesn't concern me much.
[HTC Sensation] nkojic:
Did somewhone tried to put silicone around the edge of the screen ? Does that help at all ? On Sensation of course
[HTC Sensation] celelivada:
I put some cheap glue that cant get stuck to the glass, and it is working nicely, and because it is cheap it is easy to peal off. Just be sure to test it on some smooth plastic to see if it is pealable. I rubbed it in while it was wet and immediately wiped it with a cloth trying to keep as much glue inside as possible. You can silicone ofcource, i had that glue so i wanted to test it
[HTC Sensation] Ankobarabanko:
I can confirm sillicon works well for me. Since September last year there are no newly deployed dust particles under the screen.

Sent from my HTC Sensation Z710e
[HTC Sensation] nkojic:
Can someone post picture how the phone looks with this silicon metod?
[HTC Sensation] Skipjacks:
I know I can make it look right. I'd be happy to hear what kind to use and exactly how to apply it.
[HTC Sensation] Ivanstein:
I am not sure if this has been covered yet or not, and I am not keen on reading 143 pages of replies...

I recently got dust under my screen. Never had it until I got rid of my elcheapo case protector.

So, being an Aerospace Engineering major, I decided to look into the problem with an analytical eye.

The problem is easy to see when you are in a dark room with the back cover off and the phone on. There is at least one open gap in the structure between the screen and the outside of the phone. Its just below the charging jack and while looking through this gap, you can actually see the white paint that covers the back of the glass. This is the white that is what you see around the home icon. I am guessing they silk screened the black on first then the white to cover it for the effect.

So, here is my theory. My little plastic case, which was an absolute pain to get on or off was enough of a seal to keep dust from getting into the case while I carried it around in my pocket, threw it on the floor of my truck and down the throat of a sarlacc to be digested over the course of a thousand years. When I finally tore the case and started carrying the thing without it, dust and fuzzbunnies from my pocket were able to get inside the case, and then, through the aforementioned gap into the glass. Now, we all know that glass is pretty good at holding onto static electricity and that rubbing a glass rod with a silk cloth will make the hair on your arm stand up (and, ahem, collect dust) so its no wonder that dust tends to collect there.

There are three answers.

1) buy a cheap case from where ever I got mine. If you can find it, tell me, because I can't remember.

2) Only use your phone in a laboratory clean room environment, and never..ever put it in your pocket, near anything with small fibers or a sarlacc.

3) Make HTC not be complete morons when designing an LCD screen. Seriously. Not sealing the damn thing is like selling fresh eggs with out the shell. Or better yet its like selling a Bugatti Veyron and forgetting to design it with a fuel tank.

I have been exclusively an HTC owner since I had my Apache years back. At this point since HTC pulled a Samsung, I am seriously considering migrating to Motorolla. Considering Motorolla's historical roots with Learjet (Yes, it's true, read up on it. Harvey Leer was pivotal in Motorolla, the miniaturization of electronics, and hundreds of things we take for granted) I figure I will have at least a fighting chance of a decent piece of hardware.
[HTC Sensation] nkojic:
Pictures??
[HTC Sensation] realphoenikx:
I also had dust underneath the screen. HTC came and fixed it within a week.
[HTC Sensation] nkojic:
How htc can fix the dust?? Where is the problem? Does this silicon metod works??
[HTC Sensation] realphoenikx:
Lol, they fixed it by replacing the screen. :)
[HTC Sensation] nkojic:
It is not a permanent solution. I already changed 5 phones and dust are still occurs. Even those who have the latest protection from dust. Now I'm waiting to get the sensation XE but I wonder Is anyone putting silicone in this area in the image and Is through that space dust enters???

http://imageshack.us/photo/my-images/851/83421737.png/
[HTC Sensation] Daiskei:
I've had my Sensation 4G since January 1st, a pretty fair chunk of time and I have yet to get ANY dust under the screen. With my G2 it happened within a week or so of having it... MyTouch 4G Slide took around two weeks. I've gotten TONS of dust inside the back of the phone and in the side of the back (around the screen) but that's fixed by removing the cover and wiping it down, even then it's not that bad... Do you think maybe they've fixed it in the newer batches? Not like a whole change in the way it's manufactured but perhaps a slight enough change to make it not as vulnerable? Perhaps people keep receiving refurbished phones and that's why it keeps occurring. Just a little of my insight... probably wrong. I doubt they'd change they way the phone is manufactured at all. XD
[HTC Sensation] nkojic:
I bought my Sensation in 6/2011. After a month and a half, the problem of dust under the screen has appeared. First time the servise changed the display and then after again mounth and a half, i got the dust againt. I called htc service and I explained the problem to them. I recived after that new or refurbished phone i realy dont know how to recognized the difference? After 1 day dust again. Again i got secon new phone and the problem appeared after 1 month. Third and fourth i recived in 1/2012. And this last one i recived has all protection from the dust (service told me that). And after two weeks the problem is again here. Then i called again htc service and htc has aproved new device htc sensation xe (only phone with baterry). By the end of the week should be with me. And now i have two question when the phone come:

1. Should I put the silicone on outer edge of the screen immediately

2. How to distinguish a new phone from refurbished ?
[HTC Sensation] cosmin_b78:
The same problem with mine. Some dust on the left side of the screen. Doesn't bother me, but is disappointing that HTC didn't give attention to this detail. :-(