yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] graffixnyc:
I had dust on my first one that I exchanged for a different reason. My replacement doesn't have any so far (knock on wood) but I did anticipate that it will happen. So I called HTC and told them I did have a few specks(which it doesnt yet) and wanted to have the issue logged and linked to me in their system so if ever it gets "worse" and/or gets really bad I can call HTC and say "remember that time I called in and had the issue logged in case the problem got worse? Well guess what? I need to send it in now" I figured it would help streamline the process later just in case my phone phone gets the issue.
[HTC Sensation] ariel123:
Is it really worth sending the phone in for repair with htc. Or should I wait
[HTC Sensation] kkmmnn:
IMO i would just suck it up.. i'm pissed about the dust under my screen, but what am i gonna do about it? i've already replaced the phone twice, once because the screen was massively unresponsive (even after hard reset) and a second time because the SD slot liked to corrupt all of my data (including irreplaceable pictures of my wife and daughter). i think the dust is just something we will have to deal with.

i think the more people trying to exchange the phone for that purpose the less likely we will be to actually get quality help with the product... if 20,000 want replacements for dust, they aren't going to bend over and give out 20,000 new phones, they are going to say "deal with it, that is to be expected of the product after some use". while i don't agree with that, it's just how customer service works. they aren't going to take all of our phones back and replace them, so i would just learn to deal with it until something significant happens. some people will obviously get the replacements they want, but that well will be tapped dry in no time if everyone expects a replacement

and if you're just sending it in for repair, think about it... you going to send it in once a month for it's monthly "dust removal"? if that's your plan, then i would personally wait a few months to see what happens with the crap under our screens
[HTC Sensation] graffixnyc:
I've heard people with different devices that had dust under their screen and same thing, replacements did the same thing but the issue never came back after it was sent to HTC for repair. I have heard from at least 4 or 5 people who sent theirs in and never had a dust issue again. I wouldnt send it in though unless it became really bad and much worse over time
[HTC Sensation] jparity:
Just to let you guys know...

I got my 1st sensation exchanged for severe dust issue. My current one seems to fair a lot better, although I still see a tiny bit of dust underneath.

Today, I checked the screen for dust right before I tried to clean the phone with a microfiber cloth and compressed air, and I checked the screen again right after...

After blowing the phone with compressed air, I see new dust trials forming above the USB port, forming the same contour as I've seen on my 1st sensation.

I post this so you guys may want to avoid using compressed air to clean your phone.
[HTC Sensation] aeox:
My phone is still waiting to be 'scanned' in. -_-

I have been calling everyday for updates.
[HTC Sensation] agentdax5:
Got my first Sensation today. It had 1 spec of dust where the notification bar is. I probably wouldn't care if it weren't on a part of the UI that's typically dark. It's visible in decent lighting.

I've got an exchange unit coming that will be here on Friday. Hope it doesn't have any dust. The customer service rep was real nice and basically said "we'll keep swapping them till it's perfect." +1 T-Mobile
[HTC Sensation] lightforce:
How has htc not seen this is a problem yet?
[HTC Sensation] ariel123:
How were you table to get a replacement. I tried and the jerk rep said send it to the manufacture
[HTC Sensation] opensourcefan:
Just found another piece of dust under the screen, this time it's visible without a mag glass and from a ft away. :mad::mad::mad:
[HTC Sensation] agentdax5:
I'm a new customer so they're generally a lot nicer to us. I just called T-Mo and asked. Though I called through a special number that I think is for corporate stuff. I had to use it to get a student discount.
[HTC Sensation] mrmotivator:
Got my second Sensation yesterday. Was told to change the first one because of the Wi-Fi death grip and dust under the screen.

The new one has exactly the same death grip yet I made sure to double check for dust under the screen when I got it to make sure it didn't arrive like that. It was super clean and clear under the screen. A day later it already has a big smudge of dust under it on the left hand side between the volume rocker and charger port, and a big single white speck of dust in the same position but on the right hand side. Pretty annoying, I've hardly touched it, had it in my pockets or had it remotely anywhere near anything dusty.
[HTC Sensation] Bxsteez:
Just noticed dust under my screen. It wasn't there before but its definitely there now. UGH!!! Its pointless to get a new device because the same thing will happen. i think the only solutionw ould be to switch to a different device or not care about the dust.
[HTC Sensation] graffixnyc:
got my replacement yesterday. Today while laying out in the sun I did notice a few dust specks here and there but not as bad as my first device (which didnt really bother me) oh well, I'll just wait a few months and then send it in for repair
[HTC Sensation] ianford10:
Today I managed to RMA my un branded Sensation, have 14 days and today was my 13th so they are collecting it on Monday. I purchased 2 from the same supplier and was selling the other, well I decided to have the new one myself. Opened the brand new sealed unit tonight and blow me down, one of the biggest pieces of debris I've ever seen under the screen followed by another smaller piece. Tomorrow I have to RMA that one too, was going to have them exchanged but I'm that frustrated I'm having them refunded. In total I have had 4 Sensations now and it is beyond a joke to have to put up with this kind of stuff on a top end device.

Anyways I had a GS2 I was selling, but broke the seal tonight and is now my new handset.

Good luck with the Sensation guys n gals, great phone, little too dusty for me ;)
[HTC Sensation] tigerz0202:
my first sensation went nutz on me one day ,so i called customer service that day and got an exchange sent out , it was over the weekend so i had to wait a couple days to get the replacement , well my phone actually just started working again like nothing ever happened ,funny thing about this story is the replacement they sent me has dust under the screen so i called them and told them ill keep the first phone i got and send them back the one they sent me as a replacement ....lesson here ill just wait for the update ,my first phone works great now
[HTC Sensation] RickCain:
My second Sensation had a large smug of dust appear this morning and was able to get it replaced at the tmobile store I bought it from. I was hoping they would have got another shipment but this one is dated 5/31 versus the 5/26 it had. My first one was a 5/31 and had problems charging and was not secure on the connection between the phone body and back cover.

Time will tell."..
[HTC Sensation] Kurisu87:
The dust in the screen seems to mainly be loacted with the 4g USA devices, it could be the manufacturing process and not the phone 'letting in dust' I have had my UK one for about a month and its running perfect, Its been used in a dusty enviroment (installing cables in roof spaces) and there is nothing what so ever under the screen.

It may be something to research.
[HTC Sensation] smacman:
Not sure about that. I have an unbranded phone in Asia with dust. How large was the data set in the study that led to this conclusion?
[HTC Sensation] mike2518:
Great, my new replacement that just came in has a speck of dust on the right side if the screen. I'm gonna get it replaced cause its still in the remorse period.
[HTC Sensation] graffixnyc:
I 2nd that. One of my sensations is an unbranded Asian version and it has the dust problem.
[HTC Sensation] ariel123:
Can anyone confirm. That they sent their phone for repair with HTC and this problems has stopped?
[HTC Sensation] Scoop24:
I have had my new phone for 11 days not one spec of dust. But I do use a case.
[HTC Sensation] makomek:
Today I was playing with the phone on a bright area and notice dust under the screen (upper right corner) ,this **** is pissing me off .I don't know when it happen since I have the phone for a little over a month.
[HTC Sensation] aeox:
I will when I get my phone back... :mad:
[HTC Sensation] mark.m.moran:
In Ireland as well mate and had to send one Sensation back because of dust! They replaced it after waiting a week...then that Sensation got robbed on me :-( and the got another this week and guess what.....dust underneath the screen!! Waiting for HTC courier to come pick it up today!! Pure annoyed with the whole thing at this stage!

Cheers,

M
[HTC Sensation] Paging Dr B:
I too have itty bitty specs of dust but not more than I originally reported. The dust comes from the factory, not from your pockets. If you notice a spec and can live with it then you shouldn't worry about more dust building up between the glass and the lcd as the two are sealed together. No i'm not stating this as a fact, just a pretty good hunch. The dust on my screen is so small and I can only see it when the screen is off in direct sunlight by holding it at a certain angle. I cannot see it any other time. I used to be OCD about my gadgets until it made me stop enjoying them. That's the same reason why I left AVS.
[HTC Sensation] agentdax5:
My replacement Sensation just came in. Made in China on 6/22/11. Nice to get one from the latest batch. Doesn't seem to be any dust under the screen. Huzzah. Now to set everything up again.
[HTC Sensation] ianford10:
Well like i said i had 4 new sealed handsets in total and enough is enough for me ;)
[HTC Sensation] NICEGYPT:
I don't have any dust under the screen, Since the first sec I installed screen protector and hard cover and everything very fine. Keeping it
[HTC Sensation] k87:
which cover do u have on?
[HTC Sensation] Zheiko:
Not a good news, not really, I am really considering not buying Sensation, as I am afraid that I will have to turn back to my current phone later on anyway... I was just wondering what are the stores doing with the returned phones, so far it seems that they give replacement on place, but what with those used phones? going on repair and then repack them and being sold as new ones?
[HTC Sensation] lightforce:
All the stores are sold out. So we cant exchange our phones lol
[HTC Sensation] Darnell_Chat_TN:
Returned devices will be repaired and then become refubs that will be given to customers with issues that are covered by warranty.

Refurbs are never sold as new. They are given in exchange for customers that have in warranty issues.

Sort of like if your car died in warranty and the car dealer gave you a used car to replace it.
[HTC Sensation] NICEGYPT:
I got the accessories like week ago from eBay. It's good hard cover and also I got 4 screen protectors. I installed both of them before I turn the phone on.
[HTC Sensation] Pinball_:
Have noticed dust under my screen today

Dread to imagine how much will be under the screen after 6 months !
[HTC Sensation] The Professor:
No dust under my screen, and I keep it in my pocket at all times, no case or cover. I do, however, remove it from its housing every couple of days and wipe out the dust that's settled between the housing and the phone. Maybe that's been saving my screen, but I doubt it.
[HTC Sensation] Darnell_Chat_TN:
The mixed responses lead me to feel at best there is a lot of defective devices out there.

And it makes me wonder how many after a full year will have the issue.

If anybody with dust under the screen can make a YouTube video showing the issue, that will help bring some attention to this cause of concern. If not video, at least post pics of it. But a YouTube video would be best.
[HTC Sensation] lightforce:
I would but its only one spec it wont show up from the glass reflection. But I also have a dead pixel now. Im going to try and exchange it tomorrow morning at walmart.
[HTC Sensation] zahashingo123:
i have a few

i called htc and the guy at the customer support said that since the phone is still new it doesn't even show up in their data about my phone.

how did you guys get replacements or repairs?
[HTC Sensation] Axxess:
Using my Sensation for almost a week.

I'm having the same dust issue. It's getting worse Avery day.

I always keep it clean in my pocket.

I's thy to replace the phone tomorrow at Belsimpel. (Netherlands)

I have also sent an email to HTC notifying them about the issue.

In a reply they have offered me a free of charge repair.
[HTC Sensation] jggonzalez:
Maybe I'll wait a bit...

I was going to try to get a Sensation right away, but the various screen issues (dust, unresponsive touch screen, dead pixels, etc.) have made me a little cautious. Do you think these could be "first batch" manufacturing issues and things will improve if I wait a month or two?

I started with an LG Optimus M and had to go through a few to get one that works right. The first had a bad antenna, the second did random reboots, the third had a bunch of dead pixels, etc. Now I've got one that works, but its still an Optimus M. I really don't want to go through that with HTC, but if I see that people eventually wind up with a reliable phone then I'll jump in. It sounds like I'm hearing mostly good comments about this phone, so I guess its probably just teething issues. One thing that worries me is how HTC's sales are ramping up so quickkly. It's a sign that they have a good product, but I hope they have the infrastructure in place to keep their quality control and customer service levels high.
[HTC Sensation] :
I'm actually gonna wait now. Bootloader was kinda a hesitant thing for me. But now with the phone having hardware defects, I can't bring myself to buy one.
[HTC Sensation] lightforce:
good move. Im going to try one last exchange, if my third phone has dust or dead pixels. Im done with this phone.
[HTC Sensation] Monjet:
After only _1_ day in use, I had dust underneath the screen too (left side in the middle). Sent it back immediately to arvato services (german HTC guarantee partner) and hopefully get it back tomarrow... I did not even had it in my pocket.
[HTC Sensation] Takiwaki:
wow This sucks I returned the G2X 4 times for this very issue before getting a full refund, I wonder what is wrong with the manufacturing process recently. Dust under the screen is a huge huge issue.
[HTC Sensation] Darnell_Chat_TN:
Perhaps it's an issue with devices in a certain market. Anyone in the USA with a T-Mobile branded Sensation having the dust issue?
[HTC Sensation] ridikolous:
I got dust under my screen tmo version. Gotta wait to til walmart get some more to exchange it.
[HTC Sensation] Darnell_Chat_TN:
I forgot someone else did mention having one from Walmart earlier with the issue :o .
[HTC Sensation] phonegod:
i called htc about some problems i had with the phone and i mention the dust under the screen ,the rep said this was the first time he heard this.they got no calls about it i told him to check the xda sensation forum because its blasted all over so if you people are not calling about this problem than were all in trouble although i think the rep was lying i know atleast 1or2 called if not all i have not had the dust yet but when i do im getting to the bottom of this
[HTC Sensation] graffixnyc:
I know I have called about it, and also emailed about it. I know at least 3 or 4 other cats that contacted them and/or sent theirs in for repair already for the very issue

SO HUGE BS. I'd call them out on that one.
[HTC Sensation] ariel123:
LMFAO dude go back a few pages on this thread i called a few days back and was told the same bs that im the first to call about this thats bs
[HTC Sensation] secano:
Can you kindly post just the first four characters of your serial number?

Thx
[HTC Sensation] brian85:
I would like him to angrily post the first 4 numbers.
[HTC Sensation] hearthewind:
Mine is good.I used a case.maybe it helps.

And I believe sensation don't have this issue.

this recalls me of the Motorola Xt701.....
[HTC Sensation] afhum:
Yeah i 2nd that. I got dust underneath mine too and a.d.i.d.a.s (all day i dread about specks) :D but now i couldn't care less about the dust cos it made me stop enjoying it. Ignoring the dust really made me enjoy the phone. Perhaps applying a screen protector was the reason why i stop giving a damn about it cos somehow it made the dust invisible amongst the dust i see ON the screen protector. The screen protector is a dust/fingerprint magnet but hey whatever. I applied it perfectly (at least in my eyes) so its all good. Nothing is perfect, i almost considered the SGS II, but hey that too ain't perfect (dead pixels common + pink spot on camera) but the majority still love theirs i suppose.

Hmmm, i guess my advice is if u guys just try to ignore it, maybe give it a month, then yes, i believe u won't see the dust as a problem anymore. Maybe apply a SP like i did to make it somewhat 'invisible'.. I check this thread cos i subscribed to it cos u guys made me feel that i'm not alone (aww..) lol :D

Oh, but i will send it in for repair IF the dust problem gets worse. Its a 1 year warranty anyway, and i usually change phones within a year (maybe not this time cos it is still Sensational~ heheh). So yeah, I am not letting Mr. Dust to stop me from enjoying ma phone :D

Cheers amigos.
[HTC Sensation] scott2121210:
I just received my brand new sealed unbranded UK version HTC Sensation and can also report a speck of dust under the top right hand side of the screen. It can only be seen when the display is off but irritating at the same time because I know it is their! I have gone and set up my phone the way I want it so I guess I will just have to live with it...unless the dust begins to multiply then I will take the appropriate action.
[HTC Sensation] undercover:
I close my eyes, unlock phone and only then look at it. And guess what! No dust! I think I found a solution.

On a serious note, I just avoid looking for it, so can't comment if I have any.
[HTC Sensation] ceroglu:
I have had my phone about 3 weeks now and when I checked my phone after first getting it, I found 2 tiny dust particals on the right side of the screen. I ignored them because they were really hard to notice. Today I realized there was a bigger point of dust in the middle of my screen. At first I thought it was just a dirt then realized that it was a big piece of dust. This is really bad, it seems like the dust is accumulating under the screen and I hope htc will come up with a solution. I am going to call them first thing on Monday.

Every body needs to check their screen every so often. I just checked my girl friends sensation also and there seems to be few dust practicals that gotten under her screen. There was no dust on hers just few days ago when I checked. I love my phone but this is getting very serious!
[HTC Sensation] agentdax5:
SH16

Why do you ask?
[HTC Sensation] lightforce:
does t mobile know this is a.wide spread issue?
[HTC Sensation] mark.m.moran:
Curious to find out how you know what date it was manufactured on? Is it printed on the box?

Cheers,

M
[HTC Sensation] jparity:
There should be a sticker on the box saying that, and it's also printed on the inside of the battery cover.

So far, no one is acknowledging it publicly.
[HTC Sensation] agentdax5:
when I called for my replacement, the rep noted there were many reports of the issue in the system
[HTC Sensation] shizeon:
Mine developed a rather annoying dust problem the other day. The screen was 'perfect' for about 2 weeks since owning and then one morning I have a plume of dust 'inside' the screen. I have a warranty replacement coming, but thought I'd share pictures. All of the dots you see here are really under the screen.. If the screen is on you can barely notice, but in direct light it sticks out like a sore thumb. This happend sometime in the course of a single day, and I have no idea what triggered it..

Got the phone in a T-Mobile store located in Arizona.
[HTC Sensation] graffixnyc:
That's pretty bad.. I would def return it and get another one or send it to HTC for repair
[HTC Sensation] ariel123:
Lol the same spot where mines has the dust in I'm waiting till my case comes in so I can get the replacement. To see if that will work if not I don't know what else to do
[HTC Sensation] aeox:
Update on my repair.

Mailed my Sensation in 5/23. They supposedly received it on 5/28-29.

Have heard no updates from HTC about anything. They have my device but needs to be "scanned in" before it can be repaired, which is usually 1-3 business days after they receive the device.

After 10 calls later (1 each day), 2 "escalations" (which meant nothing), 2 tweets (1 that actually got a response to), and about 2.5 weeks later, my device has FINALLY been "scanned in" ready to be evaluated and repaired.

They claimed that it was an IT issue that had delayed my device because the part number did not match.

If I'm lucky, I'm hoping to get my device back end of this week. Or if they have more "problems" I "might" get it back sometime next week?
[HTC Sensation] opensourcefan:
Please post once you get it back. They have been telling me that they will fix it and also fix what was causing it. Curious if they actually know what is going on.
[HTC Sensation] aeox:
Update:

So HTC called me back, but it was nothing I wanted to hear.

They DO NOT have the parts to repair my device, even though they initially said they did which was I sent it in in the first place.

They are sending me a replacement device. And is giong to "try" to throw in some free accessories (battery, and charger?) for my inconvenience. I tried asking for a cradle, but the warranty/replacement department does not have that.
[HTC Sensation] ariel123:
Lmfao wooooo way to go htc good thing I didn't send mines in what a waste of time was this htc usa? And don't think I was laughing at you I actually feel bad were all going threw this crisis
[HTC Sensation] graffixnyc:
Hey at least you're getting g a new device with some extras ;-)
[HTC Sensation] aeox:
I rather have my phone to use for 2 weeks. Now the phone has gone down in value and I've only used it for 3 days. And plus I already brought a spare battery and have plenty of chargers. But I guess free stuff is always nice.

And how do you know the new device wont have the same problem. :(
[HTC Sensation] kelvinick:
I'm going to send my phone for clear dust... It is the 4th time....
[HTC Sensation] aeox:
Yes, this is HTC USA with my Unbranded Sensation.

Maybe people with the T-Mobile Sensation will have better luck.
[HTC Sensation] ariel123:
I doubt it when I called I was told they would clean it out. That's only a temporary fix
[HTC Sensation] ancola66:
Just may be can not avoid because the same shipment:(
[HTC Sensation] aeox:
But if they clean it out and seal it properly than there should not be dust getting under the seal.
[HTC Sensation] mrg02d:
I also had this issue. I took it back, got a new one.
[HTC Sensation] ariel123:
They will do the cleaning part but not the sealing part lol
[HTC Sensation] dubsy54321:
I got a replacement Sensation today. I noticed that there is one tiny spec under the glass... not actually enough to bother me but I hope it's not a sign of things to come. I guess time will tell.
[HTC Sensation] ceroglu:
I just called tech support and created a RMA for cleaning. I just got a confirmation email and instructions. I noticed that it says 'All units will be charged a triage fee of $39.00 or less'. For those who sent their phone for cleaning, did you get charged anything? I hope they wont charge anything for a unit that is under warranty!