yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] runkpock3r:
Hey guys. I recently purchased a sensation on ebay and when i received it i noticed a heavy amount of dust under the screen. Well my question is, has anyone taken their phone to a 3rd party cell repair shop to get the dust issue fixed? If so has the problem come back or is it actually sealed and "fixed"? If no has done so, i believe i will just end up returning the phone back to the seller on ebay (although the phone is freaking awesome)
[HTC Sensation] nkojic:
What silicone did you use? Black but any specific type?
[HTC Sensation] Skipjacks:
Look at my previous posts in this thread. Tells you everything you need to know. I didnt even use black. Its such a small ampubt it doesnt matter.
[HTC Sensation] nkojic:
Done! And i did it pefrectly :)
[HTC Sensation] IceCookies:
I got dust on the top of my screen. It's a bit on the right from the middle. :/
[HTC Sensation] marko_zg11:
Mine sensation was being repaired under warranty. New screens as they say in the service are dust-free.:rolleyes:
[HTC Sensation] xdviper:
Alright, has anyone found an way to get the dust out yet? I don't want to send my phone to HTC or get an replacement from T-Mobile. Anyway to blow out the dust?
[HTC Sensation] ringer13:
yes i would like to try the silicone method, but then i would be trapping the dust in. i would need to get the dust out first then apply the silicone.

i thought of applying a small amount of compressed air around the edge of the screen but i think it may be a bad idea (could make it worse)

also, short of taking the whole phone apart i cant think of anything..
[HTC Sensation] gustav30:
I think the best bet is to warranty it, or replace through T-Mobile, confirm the replacement is dust free immediately on inspection and apply the silicone method right away.....you don't want to start messing by taking it apart yourself, making it worse, then voiding your warranty.
[HTC Sensation] in2ition:
Can you please mark on the photo using paint or whatever where did you put silicone?

Did you remove the back cover and other stuff?

Thanks.
[HTC Sensation] the_R69:
i thought i was lucky !

Well .. after owning this phone ( T-Mobile Sensation 4G , s n# starting w ht16 ) for almost 10 months , few days ago I see dust under the screen from both sides of the screen around the middle of the screen and it looks a lot like the pictures that were posted here .. I thought I got one of the good ones and got away with it .. ah well better now than after the warranty ended .. so T-Mobile is sending me another one .. and now I have to go through the process of moving everything to the new phone .. and I hope that one will be as good of a condition as the one I am giving them .. this really bad for HTC reputation that their flagship phone that costs an a$$load of money has such low quality .. I was expecting much more from HTC ! What was kinda ironic is the T-Mobile employee that processed my exchange had one with the se problem .. unfortunately for him he bought it used and said he can't exchange it under warranty like me .. I guess I am still kinda fortunate .. I guess !!
[HTC Sensation] nkojic:
Here it is :D

Dont forget to click thanks button :D
[HTC Sensation] in2ition:
Thanks. Today I bought the phone. Right now is installing the OTA ICS update ( I'm from Romania ). I talked to the seller from Vodafone and she said that dust under the screen is covered by warranty.

One problem that I have right now: If I charge the phone and an OTA update is running the phone goes into an infinite reboot loop. Could this be caused by overheat?
[HTC Sensation] joemoss:
Called T-Mobile got a new sensation on the way bc of the dust in my screen they didn't say anything to me about not being the original owner of the phone hope this helps some people
[HTC Sensation] Egotist:
They didn't ask any questions or anything like that?

I'm curious because I bought mine used and have the dust issue.
[HTC Sensation] joemoss:
Nope not at all it will be here tomorrow
[HTC Sensation] fredcorp6:
I have this issue with my sensation too, which I bought off eBay. I just called up HTC and they said they are happy to repair it, as it is still under warranty. They did not care I was not the original owner.

The woman on the phone however said that if there was anything wrong with phone such as water damage, impact damage or ILLEGAL SOFTWARE they would not repair it and I'd have to pay £23 to get it back.

I have rooted and running ARHD, does this count as illegal software do you think? Do you think they will actually bother checking that out or just give it the once over and repair it?

Would like to know if anyone is in my situation, or if anyone has sent a rooted phone to HTC for hardware repair successfuly.

Thanks in advance for any advice anyone has.
[HTC Sensation] Bassquale:
Hey,

a friend of mine was in this situation too, he rooted his sensation and then he had to change the display. He was running leedroid Rom. So what i wanted to say the result was that the provider says he wanted no rooted device but HTC itself is ok with that. he got his phone back with nothing repaired. it was rly f*** up. so better u flash all back. I think mike1986 has the stock rom on his page http://xdaforums.com/showthread.php?t=1098849

Cheerz,

Bassquale
[HTC Sensation] fredcorp6:
Thanks a lot for the reply.

So I can flash that stock ROM from mike 1986, and therefore be unrooted, but I will still be s-off. Does anyone know if HTC care if i am s-off? Will this stop them from repairing my device?
[HTC Sensation] lollavid:
I bought a used Sensation last week. Luckily enough- no dust. However I'm not taking chances. I just bought some black silicone on ebay for $2:

http://www.ebay.com/itm/Victor-Rein...Truck_Parts_Accessories&vxp=mtr#ht_500wt_1054
[HTC Sensation] Sgt.Incontro:
Have a bit of dust on the top right hand corner of my screen, near the signal icons.

Hasn't gotten any worse since it first appeared, but I will probably send it to HTC, just not yet. (I can't live without my phone at the moment lol.) An HTC service representative told me that the fix involves sealing the part where the dust comes in from...
[HTC Sensation] DaygosTommyT:
I applied the silicone like in the posts above mine, but how do I know for sure I did it right? Doesn't really look any different to me.
[HTC Sensation] Skipjacks:
Nope, it shouldnt look different. You probably did it right. Its not rocket science

Sent from a rebel ship by storing the message in an R2 unit. (Help me, XDA. You're my only hope)
[HTC Sensation] beltani:
Hey guys, just bumping to add my 2 cents.

Purchased my new sensation from the Cincinnati Bell store last week. Brought it home, tried out some ROMs, and I'm absolutely loving the Android development scene!

Yesterday, I noticed dust under my LCD around the middle of the screen on BOTH sides.

People posting that HTC has fixed the problem with new phones, sorry to say it's a lie. Unless my phone was manufactured a long time ago and has been sitting in the storeroom, the manufacturing defect has not been corrected.

Does anyone have experience with exchanging s-off/root/flashed phones with their service provider? It's been under 30 days, so I don't need to deal with HTC directly, and I don't want to bother putting the phone back to factory if I don't need to, especially if I'm walking out the door with a new one.
[HTC Sensation] septix:
I sent mine away for a few weeks, got it back with a new display. I'm rooted and running custom rom. So that was not a problem, at least not for me, but I guess different company's makes it different, and some might check that.
[HTC Sensation] gustav30:
You can check the serial to see when it was made. Think there are posts that mention serial numbers and manufacturing dates. Also date I think is listed under the battery(don't go by date on back of cover).
[HTC Sensation] beltani:
Thanks for the reply!

No manufacturing date under the battery; just IMEI, serial, P/N (product number I assume?).

As far as I could tell from the few posts I found about how to interpret the serial to find a production date, my phone was built September of last year - it begins SH19. I don't know when they claimed to have fixed the screens, but if they did it definitely wasn't until after my phone was made.
[HTC Sensation] xdviper:
OK I got some really bad dust on mine. Calling into today for a replacement. Other than that, is the bootloader unlockable with revolutionary with the phones that t-mobile is shipping out?

Thanks
[HTC Sensation] beltani:
Back with an update!

Cincinnati Bell replaced the phone today, and my new Sensation reports a serial number of SH1AFT. This doesn't fit with the conventions people were using to judge manufacturing dates in the thread I found. The inside case date reads 7/29/11 which would make it OLDER than the one I just replaced, if that number means anything. We'll see if this one does it too.
[HTC Sensation] Sartan4455:
Still no dust

T-MOBILE 2011/05/20 T

Still going strong with no dust under the screen. Lots of dust(I try to clean it a bit) behind the case.

The cases I bought for the wife and I seem to cover the ring around the glass where everyone is saying the gust gets in(and is saying to silicone over).

Try out the TPU-Cases High Gloss Translucent Smoke Flexible from amazon(can't paste links yet..apparently..:( )
[HTC Sensation] apex84:
Crap! Just noticed dust on the middle right side. Serial SH16 bought on Aug 4 2011 so I managed to get 9 months without any dust at least. And now I'm abroad so I have to wait till the end of June when I go back home to send it in for replacement. Sucks..
[HTC Sensation] karkand:
what will be exposed to additional costs in replacing the new stuff?
[HTC Sensation] tony.wheeler:
Dust RMA now 'As New' handset in Warranty

Just thought I'd report my experience. I am in the UK and bought a handset (not locked) and I noticed the dust issue after about 2 months with my handset. I put up with it because I did not want to loose my new Sensation!

It's now about 10 mths old and the dust had gradually got slightly worse (RHS middle) so I contacted HTC UK. The service was absolutely faultless! :) I called the UK contact and the handset was collected by UPS on Tuesday - that was 3.5 days ago and this morning I received my now perfect handset back.

I have checked and it's the same Serial number and IMEI - but looks like new. The letter that came with it lists all the parts used (see image below).

Of course I need to unlock the handset but it has been returned updated and after a 19 Mb update just now (from HTC) it now has Android 4.03 and Sense 3.6.

That's all from me - only time will tell whether the dust returns and HTC have actually fixed the screen gap issue - if not then I have more than a year more left of my 2 year HTC UK warranty to rely upon.

BTW: I forgot to add that I returned the rooted handset with Android Revolution and super CID etc all on the handset. I made no effort to remove it as I reasoned that HTC were being asked to replace what was a faulty screen and the issue did not relate to software in any way. You should know that when you return a handset in the UK it goes to an HTC agent (Regenersis PLC, Cambridge) and they state that they will wipe the handset of all data as it would be returned with a new software (ROM etc) load. Clearly this HTC update while being 'fixed' was not affected by the root I had done - I do not know if it is still rooted....
[HTC Sensation] Phateless:
Was this for free or did they charge you anything?
[HTC Sensation] Skipjacks:
Its been about 2 months since I did the silicone fix.

The dust hasnt gotten any worse.

Just thought id share.

Sent from a rebel ship by storing the message in an R2 unit. (Help me, XDA. You're my only hope)
[HTC Sensation] mage3:
Bought my sensation in july 2011 and still no dust under glass whatsoever. The thing is I've been using a case since 2 weeks in from the purchase. The case is some kind of silicone rubbery stuff and is not exactly snug fit, but still covers the screen edges.

I have no warranty on the phone though, as i bought it from amazon dealer in the US and now Im back home in Bulgaria. My question is - is the dust under screen inevitable, or only small percentage of handsets get it? Because I really don't want to figure out where to send it for repairs and how much it will cost.
[HTC Sensation] roytev:
just got my phone from arvato in greece the phone came to me with a sharp screen it's way better then auo and for now with no dust :)
[HTC Sensation] laxin:
first i had a sensation with an acer screen which got dust underneath, it was also somehow a low quality unit and i really didn't like it, i went back to the store where i bought it and told them about the problems i had with the phone. they replaced it with another one and the first thing i immediately realized was how beautiful the screen quality was on the new one. the second unit had a sharp panel and none of the problems which i mentioned before. therefore my conclusion is, that the units with an acer panel are lower quality than the ones with a sharp panel ;)
[HTC Sensation] mage3:
How do you distinguish between the different panels?
[HTC Sensation] tony.wheeler:
It was completely free under the standard (UK HTC) 2 year warranty. In fact HTC even paid UPS to collect the handset at their cost. The only cost to me was 3.5 days without my Sensation.
[HTC Sensation] Phateless:
Thanks, I might have to look into this.
[HTC Sensation] mage3:
Please guys, I don't have access to warranty here, so its really important for me to know what is the chance of this happening.
[HTC Sensation] crisisinthecity:
Not true. I have had phones with both panels and both had dust. Sharp is more true colors and the Acer is over saturated. I actually prefer the Acer. Sharp looks dull to me.
[HTC Sensation] crisisinthecity:
Do the silicon seal and never look back.
[HTC Sensation] Randomtxtr:
Are there any users from India who faced this issue? What did you guys do about it? Were you asked to take it to a service center near your place? The thing is, the service center here is far far off, it's in another city :|. Thanks in advance!
[HTC Sensation] mrsatan:
I debated getting a sensation as they had them on sale on Negri, but this dust problem kept me from doing it. I know you can seal the screen with silicone, but I always thought it was stupid that you had to do such a thing for an expensive phone. I ended up not buying it. Still wondering if I should have gone for it or not.
[HTC Sensation] manishimo:
maybe

in us and this hasn't happened to me. It may or may not so it depends on your luck.
[HTC Sensation] blast1987:
Hello, i want to tell you my story.

After 4 months, my Sensation started to have the "dust problem under the screen" and the sound speaker distorced at higher levels problem.

So i decided to send it to HTC, my warranty was still ON.

Today after 10 days i received it back, and it has THE SAME PROBLEMS as before.

They did absolutely nothing and i'm so disappointed about HTC.

My speaker is still distorced at higher volumes, the screen still has dust inside the screen, nothing changed.

I'm really angry, i've read in this forum that most people who sent their sensation back got the screen repaired and the dust problem gone, but that's not my case.

I'm going to call them again today, i hope i can solve something.

EDIT: the only thing they did was a Software Update. But i already had the latest Update !! WTF.
[HTC Sensation] TP-Power:
Sent my phone in like 3 months ago for repair because it had dust underneeth the screen. Now guess what: the problem is back! Noticing the first spots of dust on the top.
[HTC Sensation] realsis:
I have a small spot of something right in the middle of the screen. You can't always see it but in the right light its definitely there! Very small.I'm not sure exactly what it is?

It looks like a tiny pixal. It's been there since I got the device. Thank God its not getting bigger! It's like a tiny rainbow of colors, very difficult to see but if you look hard you can see it
[HTC Sensation] Rusty!:
Hooray, some dust has appeared under my screen at the top.

I can only really see it if I look for it, so it's not too bad, plus it's still got like a year left on the warranty, so meh.

Don't really want to send it back and find it comes with HBOOT 1.29 and an IMEI that's not on the HTC Dev list though, so will probably hang fire for a while (unless it gets worse).
[HTC Sensation] wanbo:
I've got loads of dust, I'm sure not helped by the fact I'm an electrician and I'm always drilling stuff lol and that I don't have a case. The dust is getting in somehow between the C in HTC and the front camera and is from the top to about an inch down. Not really visible unless on a dark background in good light but extremely annoying none the less. Is the only fix for this sending it back? I couldn't really be bothered unrooting, going back to stock and all that carry on!
[HTC Sensation] Rusty!:
That's exactly where mine is, although it sounds like yours is more extreme then mine. Maybe some sort of flaw there.

Anyway, unless you want to take it apart and clean it out (you would probably end up with more dust than when you started, unless you have a clean room) then it's back to HTC.
[HTC Sensation] Skipjacks:
A little added tip on the silicone repair to prevent future dust...

I did this 2 months ago and the increase of dust stopped immediately. The silicone trick works perfectly.

However, this week I noticed that a tiny little portion of the silicone had flaked out of the grove around the glass.

It's an easy repair. I just put more silicone in the spot that had flaked out. It cured within 24 hours and is weel seated in the crack now.

Just inspect the silicone seal regularly to make sure that it's still in place. You can't tell that the seal is there when you do it right, but you can tell when some of it falls out because it looks different than where it's sealed.

So keep eyes on it and be ready to fill in gaps as needed.
[HTC Sensation] senzenina:
My baby's got one month to turn a year old, and still no dust at all. And its not the cleanest phone around as there's some dust around the glass that got under the TPU case rim and I don't get it off that often to clean it. Haven't done that in months actually... Despite it having some kinks, I never regretted I got this piece of awesomeness.
[HTC Sensation] rhishavphukan:
Yes the under my phone's screen has developed gradually. Its wasn't there for the first 3-4 months. And the amount of dust is increasing. So I went to the service center and got the screen replaced under warranty. The guy said many people have come with this issue. I think there is a flaw with the phone's design. Even dust goes under the cover which is annoying as I have to open the back cover and clean it in like every 3 days.
[HTC Sensation] winsome:
I've noticed that if you clean the phone once every 3-4 weeks you won't get any dust under the screen.

Remove the casing and brush off the dust around the edges and inside the casing.
[HTC Sensation] Macklessdaddy:
BS,this phone was just designed ****ty,can't wait to get rid of it
[HTC Sensation] stent00:
defect

Im 7 months into my second phone. Had to pull teeth to get Costco to replace my last one. Said that it wasn't a valid reason for returning it. I say BS as how could I have physically put the dust in there... Then they suggested I just get a case. Well even using an Incipio case which has a lip around it it still has some dust getting in. Unless you clean it every couple of days as suggested above dust is definitely a MANUFACTURING defect
[HTC Sensation] xdviper:
My warrenty is over. Been 3 days since. I think I'm going to take it apart, use some compressed air and get all the dust out and seal it up. Anyone else tried this?
[HTC Sensation] awil95:
I had dust under my screen. Bought my sensation from T-Mobile in November 2011. Dust developed in under a month. I sent it in under a manufacturer warranty in May 2012. So now I have a new sensation and have had it for well over a month, and I have yet to see and more dust. I guess this issue must have been fixed in later batches of sensations.

EDIT: oh also on another note I got a sensation with gingerbread. And the old HBOOT. But I also got it back the week before the ICS update.... so I'm probably guessing new ones come with ICS update.
[HTC Sensation] Phateless:
I got a warranty replacement recently, and the new one had gingerbread, thank goodness. I would have rather dealt with dust then lack of root.

I love HTC and their phones, but the build quality is just ****. Search other HTC forums for the same issues...
[HTC Sensation] jcarrz1:
Anyone had any luck replacing the Canadian version for dust? I'm living in the United states... Where could I send the phone?

Does everyone in the US just take it to T-Mobile anyway, or is there an HTC service station in the US?

Do they just fix it and send you the same device again?
[HTC Sensation] Pvt WhoOkid:
Contact HTC. They fix it and send same device back.
[HTC Sensation] worlock666:
Hi guys,

Back to give an update almost a year on...

Have had to send mine back a further two times now with most recent being around 6 weeks ago. Both times it was repaired. Last time it went back they told me I would get a replacement if it happened a third time.

As it's now out of warranty I'm praying for more dust :-)

Think I'm gonna take the plunge for a one x now though so probably the end of the love affair :)
[HTC Sensation] DylanTheVillian:
Anyone know the turn around time from when it is sent to HTC until getting the device back?

Sent from my Skanky Sensation.
[HTC Sensation] NinetoFive:
Do they just fix it without doing anything else with it or do they replace it?

I'm S-OFF and running a custom ROM. If they're just going to open it and remove dust somehow, I'd be all over this.
[HTC Sensation] Rusty!:
It's about 5 days in my experience.

It's either that or they replace the screen. It's the same phone you get back (although they might 'update' the software for you).
[HTC Sensation] martymonster:
I had the following probs with my Sensation

1. The USB port was a bit loose which meant the cable would not always stay in properly so sometimes it would not charge overnight.

2. A white spot (approx 1 pixel) in the middle area of the screen.

3. Camera stopped working, the app wpuld start and finish immediatley. The mirror app would just show a blank screen.

I am in Australia and the phone was from Telstra.

As it was under warrany, took it to the Telstra shop last Friday morning, they ship it interstate to the repairers.

The following Wednesday I got a call to say it was back.

Pretty quick service since it goes interstate.

Picked up the phone and the paperwork said they replaced the phone, brand new if I am not mistaken.

Pretty happy so far.
[HTC Sensation] yourpassenger:
anyone in the UK / Vodafone tried getting it fixed or replaced? My warranty is about to run out and I would like to know if they will accept my phone seeing as its rooted and running a custom ROM.
[HTC Sensation] secano:
Now you won't be able to sleep. :p

I also have dust btw...
[HTC Sensation] danog:
Count me in.

Sudden dust streak on my S4G. Bummmmer. Saw this thread but counted myself lucky (not :(). Left edge of screen below volume button I've got a 1/4" long narrow triangle of multiple dust particles and then 2 or 3 more visible particles stuck to back of the screen.

Was shipped by T-Mo and arrived 6 days ago. Return/exchange time and hope it doesnt repeat on the new unit.
[HTC Sensation] graffixnyc:
Haha yeah its bugging me a bit but really nothing can be done as I'm sure the next one will get it too. I haven't had dust under my screen since the moto razr which was infamous for getting dust under the screen. Has anyone tried one of those cans of air for computers to see if they could blow the dust out? I think if you try when you first notice it you might have better results since the dust hasn't had enough time to settle. Just a thought
[HTC Sensation] Lcrkz0023:
Yea i wouldnt do that..your odds of getting a rep that know what they are doin is slim to none.
[HTC Sensation] jparity:
I've tried it with compressed air. Ut didn't work. Didn't even move it a bit.

Where would you blow anyway?