yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] simon.nottm:
I am on day two of my third device and no dust as yet but last time it lasted just over a week so I am not counting my chickens yet.

Ill keep you all informed and my fingers crossed they have resolved once and for all.

HTC got some hammer on Watchdog tonight in the UK but not about this......YET! ;-)
[HTC Sensation] webmaster:
Lies!! I got a replacement last week and I am sending it back tomorrow because it ALSO developed dust under the screen. I called Tmobile yesterday and told them I wanted a brand new in the box, fresh batch, unaffected replacement. They told me they couldnt guarantee it and I said in that case I would continue to send them back and not pay shipping until they got it right. I pointed out that they will eventually lose money on shipping alone and that I had no problem doing this every week. We will see what happens on device number three...........
[HTC Sensation] pakraider:
Yikes! That's not a good sign. I'm with you, I have no problem swapping them out until I get a good one. We paid good money for a phone, no sense in settling for one with a problem.

I had the rep notate on my account that the dust problem was a known defect reported to them by HTC. Hopefully that will help in the future.
[HTC Sensation] dimitrie:
I got my sensation about 3 days ago and today I noticed i have a small dust particle at the top of the screen. Is it possible that it got in and I will get more dust in the future or is it probably from the factory?
[HTC Sensation] :
Noticed some dust on my new 8/21 sensation. Tomorrow is day 14 and it's going back.

Galaxy s2 looks better every time I look at the dust. I'll boycott HTC until they can make dust free phones.
[HTC Sensation] quickbird144:
Just trashed my Sensation last night.

I'm done with HTC.
[HTC Sensation] gingerc:
I've asked HTC Australia when they intend to do the same - own up and sort out the problem for everyone, whether their handset is from overseas or bloody not!

I'd be interested to hear if anyone else has gotten the same sort of positive response from HTC in their own country. If not perhaps we should start directing them all to this thread.
[HTC Sensation] opensourcefan:
Thought I would make a pass back here to see if things are fixed... guess not. :(
[HTC Sensation] masondoctorjt:
Day 7 with my sensation. I work construction, an my phone encounters some of the worst dust and is not in case. So far no dust issues for me. Mine is a newer SG18.
[HTC Sensation] gottabekin:
Yes you will get more dust
[HTC Sensation] Cavalry88:
The top right of my Sensation looks like a comet freaking hit it.
[HTC Sensation] dimitrie:
So there's no chance that it's from the factory and I won't get more dust?
[HTC Sensation] gottabekin:
No, it is from the factory
[HTC Sensation] dimitrie:
I know it's from the factory but why does that mean that ill get more dust?
[HTC Sensation] dimitrie:
Did you call a T-Mobile store? Or a T-Mobile rep from HTC?
[HTC Sensation] kwiggington:
I didnt have any either then a couple days later i did
[HTC Sensation] gingerc:
The rep I am speaking to at HTC Australia (or he seems to be like an agent for HTC Australia, off shore support perhaps?) emailed me back and said that HTC Australia do not recognise a dust under the screen issue and that it is a false statement. He asked me to point him to this forum which I havent done yet. So we have conflicting stories coming up about whether HTC really do recgonise this yet or not.

On another note the repair tech I spoke to in Aus yesteray (a 3rd party repair shop for Mobicity) told me that there is a flood of Sensations coming in with the same problem, both off the street and via Mobicity. He cant keep up with the demand for replacement screens and parts and has had to order more in.

No other Aussie users out there who've found dust under the screen yet? We should gang up on HTC Australia if so!
[HTC Sensation] :
Well, it got returned today. Hopefully all you guys get your dust issues fixed. I'm heading to another phone maker from here on out.

Good luck guys. :)
[HTC Sensation] kwiggington:
Im right behing you htc sucks
[HTC Sensation] Goldenrooster:
Are there any reports of a fisrt Sensation XE with similar dust issues or is the XE all right?
[HTC Sensation] masondoctorjt:
Mine was made August 22. Anyone with a sensation made on this date or after this have the dust problems? I still am dust free.
[HTC Sensation] Rallyup46290:
Hahaha! Mine is getting to be the same way. It's really bad in the sunlight, especially if the screen isn't on bright enough.
[HTC Sensation] dimitrie:
My phone only has like 3 small specs of dust, but I'm scared the more will get in soon. Would T-mobile exchange if it only has that few?
[HTC Sensation] Marteni:
I'm on my third replacement Sensation. The fist two had the comet shaped dust cloud instantly by day 1. This one is now starting to develop the same thing but in a different place after three weeks of careful use. Really disappointing. I like this phone but I think it's time to move away from HTC, it seems that they just can't get their siht together in this department.

I'm also not looking forward to the wait to have this fixed by the HTC techs, and from reading this thread that might be a waste of time too.
[HTC Sensation] pakraider:
I called 611 and asked to speak with someone in Tech Support. The rep there informed me that they have a bulletin from HTC alerting them to the dust issue in the early batch of Sensations, and she started the exchange process then and there without me having to ask for it.
[HTC Sensation] dimitrie:
I might have to do that too but i have barely any dust and I doubt that they will actually exchange it. I'm just worried that more dust will get in soon.
[HTC Sensation] jtsin67:
I bought my sensation used, it had a very very small amount of dust under the screen but at the time i was unaware of the issue, and during -ahem- working on the phone needed to pull the battery. I noticed the buildup of dust and made the mistake of blowing it away. Sure enough, next day with the screen off i noticed a large amount of dust in under the screen.

In for service, new screen installed, fingers crossed but i leave the dust and wont ever do more than wipe it away if at all.

Be careful!!
[HTC Sensation] naimmkassim:
Haha..we asian version are quit lucky person..non facing this issue..

*keep crossing finger* lol
[HTC Sensation] Goldenrooster:
Question now is what the "early batch" exactly means (when and where)...
[HTC Sensation] masondoctorjt:
That's why I posted the date mine was made as I have no dust, I wish others would do the same, then we might figure out if after a certain date is safe. That way if your buying off ebay you can ask the seller what the date on the box is.
[HTC Sensation] naimmkassim:
Good Asian version! I told you this version no one have issue dust with ;)
[HTC Sensation] leoni1980:
Solution?

After three returns to HTC for dust under my screen I finally found this solution to prevent it occurring again.

I opened the freshly-returned Sensation, photographed it and stuck it on eBay. I then bought a Galaxy S2. Not only did this solve my dust issues but I now have a much better screen, clearer loudspeaker and the whole phone has become more responsive, fast and doesn't seem to weigh as much as a brick any more.

I recommend this course of action to anyone fed up with HTC's crap product assembly and disregard for its customers.

The only thing I miss is SenseUI but it's not a major concern.
[HTC Sensation] Cavalry88:
I have to turn down the brightness to none to try and let my phone last through the day :(

The dust is really starting to annoy me though.
[HTC Sensation] naimmkassim:
Ohh..crap!! This morning, just about to go to my work, out from the car park..take my sensation out of my pocket and suddenly i notice a sludge of very2 small particle beneath the screen..left side middle of the screen..i even can see now there is a leak point not seal properly..beneath screen..arrghhh!!..is this dust??? Confirm!! Its just feel like watching a movie "I see dead people"..i want to cry now.. ;(
[HTC Sensation] mrg02d:
My plan is to do just that, except get the Nexus Prime instead...

Matt
[HTC Sensation] naimmkassim:
+1 agree...
[HTC Sensation] sn0warmy:
I agree with smashpunks as well. At this point it's not worth stressing over 3 tiny dust specs which can only be seen in the right lighting when the screen is off. Everything else works perfectly on the phone so I'm done caring, unless it continues to get noticeably worse.
[HTC Sensation] jtsin67:
@naimmkassim i read your response earlier. Mine is from Singapore, dont think they'd be too much different from a distribution stand point. Mine had the same dust at left hand side middle after i opened the black and ignorantly blew the dust away around the perimiter! Anyway HTC here were very good and i have a new screen (dont know if the new screen is better sealed....). I still love this phone and the ROM's being cut for it. The loaner HTC Tattoo reminded just how far the phones have come in a short time!
[HTC Sensation] naimmkassim:
Did you blow the dust away using compress air? What happen then? Is the dust become worse then you exchange it with SIS?
[HTC Sensation] naimmkassim:
I dont think that i shoud claim it now for a very small particle which only can be seen through sun light beam+off screen..i will wait if it get worse..

:'(
[HTC Sensation] jtsin67:
Not with compressed air. I have a new screen on it now, so all good.
[HTC Sensation] kidrythm:
lol TMOUSA will never send fresh out of the box replacements...your replacement will be a returned unit every time 100% of the time.

I read a few posts regarding demands for unused fresh out of box units...and lol'd.

I fought with tmo about it after tons of broken replacement hd2's sent to me. I too thought my constant returns would hurt them due to free shipping both ways.

In the end, I kept my original unit I purchased in 2009 because it's idiot flaws were better than bent hardware on refurbished units.

My 3rd contract cycle ends in Feb. and this thread kept/keeps me from impulse buying the Sensation the way I bought my HD2...

Thank you for beta testing the Sensation for me!

:)
[HTC Sensation] ariel123:
Lmfao I'm thinking of doing the same just want to wait and see what samsung has to offer on the 27th
[HTC Sensation] Goldenrooster:
Amazing: 87 pages with complaints and still no word or statement from HTC!
[HTC Sensation] :
I already did a similar thing. Returned my wifes sensation and gave the wife the other sensation (mine). She doesn't care about the dust and was tired of the hd2 she used 2 weeks ago. So it was a win as I'll use her upgrade to get the sgs2. Then I have 1 remaining upgrade on my sons line. :D

HTC will learn the hard way from me. I stopped buying sony ericssons for hardware problems and now htc is on my list. Lets see how sammy does for a while.
[HTC Sensation] zukа:
I've got a new Sensation - is there any way to prevent this dust issue before it happens or is it just a wait and see thing?

Other than removing all dust from my house, I'm lazy
[HTC Sensation] :
Yea, take it back and get a different phone.
[HTC Sensation] Rhiannon224:
Two Sensations in my house are developing dust under the screens. Earlier this afternoon I was sitting in the sun and noticed my screen protector starting to lift in the top right hand corner and what appeared to be dirt or dust of something under it. When i returned home and removed the screen protector, I wiped down the screen with a microfiber cloth and then blew it off with compressed air. It wouldn't come clean, turn on the screen and I can see the black splotch while typing this, it's driving me crazy. Called T Mo and they gave me the option of doing an exchange in store for another device, because I pay for the premium handset insurance they will exchange each device in store for $5.00 for any device by any manufacturer. I swore I would never buy another Samsung device, I am going to wait to see if they get root on the Amaze before doing an exchange. Otherwise I will simply get a new Sensation. The second device is my Mom's and she wants another Sensation, neither of us wants a refurb so I will pay $5 each for new devices.
[HTC Sensation] kennyk11:
for everyone with new Sensations that havnt developed any dust yet.. maybe you can try applying some sort of clear sealant along the two sides of the phone where it seems like the problem occurs.. i'm guessing some household items like clear fingernail polish hardener, or maybe a thin veil of crazy glue applied lightly down the crease may do the job of blocking that possible little defect, and could prevent more dust from getting in in those areas... i know.. sounds crazy.. but it just may work
[HTC Sensation] EPgoat:
I recently developed this problem and had a replacement unit sent to by asurion. Do you guys think that they would throw a fit if I sent them my s-off and rooted phone? I would turn my orignal phone back to s-on, but my laptop is out for repair so i'm kinda of S.O.L on that.
[HTC Sensation] Goldenrooster:
Still no reports of the new Sensation XE with dust issues.... fingers crossed...
[HTC Sensation] naimmkassim:
I still remember, there is desire forum for people facing reboot problem which has more than 300++ page claim of it. And im was one of the person facing that problem reboot..haha..lmao htc!! Everyone send their back for claim warranty by changing its MB.

There were no word from htc about that issue until now!!
[HTC Sensation] Neville.Holland:
Well... I'll put my 2p in...

30th May Purchased Device

4th July Replacement (Screen responsive issues)

14th July 2nd Replacement (Screen responsive issues)

25th July Sent to HTC (Dust & Vibrate broken)

16th August Returned

22nd August Sent to HTC (Dust & Vibrate broken still)

6th September Returned

14h September Sent to HTC (Dust & Vibrate broken)

27th September Returned (Device not touched, save the addition of protective screen)

3rd October Sent to HTC (Dust & Vibrate broken)

10th October Returned (three scratches on screen)

11th October – Awaiting HTC to contact me... not holding my breath

Now looking at the Nexus Prime... (do you blame me?)
[HTC Sensation] UKseagull:
I'm in a quandary trying to decide between the Galaxy S 2, or the Sensation. After reading through some of the posts, I'm begining to think that HTC's standards are slipping and that's very disappointing.

I had the original desire, then a succession of three HTC Incredible S handsets, all returned due to phone signal dropping. I don't want to be in the same predicament with my next phone. I'm finding it difficult to make the right choice. :-)
[HTC Sensation] pakraider:
I just got my replacement in from T-Mobile. One difference I noticed right away is that the serial number starts with SH rather than HT.. not sure if that means anything.

And just my luck, as I was removing the back cover, the volume rocker came off and won't go back on. Now I have to go through HTC. Sheesh.
[HTC Sensation] Catnap:
I'm in the same boat as you at the moment. I'm coming from a Legend which has been flawless, and now I see all this talk about quiet loudspeakers, dust under the screen, etc...

Honestly, I don't know which to choose. For me the SGS2 is £100 more (making it almost too much) but a lot of people say the Sensation has better build quality and feels nicer in the hand. If it's going to fall apart in a few months and have to be constantly returned, I'm not sure I want any part of it :s
[HTC Sensation] rudiepoo1:
Well wouldn't you know I just noticed I have this problem now as well. There is a small accumulation of a dust patch to the middle right of the screen and a smaller one to the left of the screen but in a lower spot......jeeze! So I'm just outside of my 14 days and was told to work with the store directly as they have the ability to make exceptions if possible.

So the question is, do I get another Sensation or should I go for the Amaze? I don't want to have to deal with this problem should it happen to another Sensation screen. It looks like my phone was manufactured around the end of August, don't have the box in front of me. So it would appear to be a later build but yet still the problem....damn!
[HTC Sensation] :
Why would you buy another product from the same manufacturer that denies there's a problem with the sensation? Makes no sense to buy yet another product from the same maker and risk a new problem with the new device. That's like taking even more lunch money to school than normal as the bully already takes your current amount. "Here, might as well take more" :confused:

Here's an idea - Boycott htc and try a different brand and come back to them when they have better quality production standards.
[HTC Sensation] chili_red:
I did exactly this back around Sept 16th, because of the posts I saw here, and haven't gotten any dust as of yet. I used clear latex caulk because it goes on white so I could see that it actually filled the crack properly and then dries clear. I just used a tooth pick and a very small dab at a time and worked it back and forth into the seam and then wiped off the excess. I did this under a magnifying headset so that I could see that everything was done properly. The next morning it was clear and you can't even tell it's there now. Hopefully this will seal it up for good, only time will tell.

Oh, BTW we got these Sept 12 but the manufacturers date on the box is 05/30/2011 so there's a good chance it does have the problem.
[HTC Sensation] rudiepoo1:
While I have to somewhat agree with you, in this day and age not too many products are full proof as far as build quality, etc.....there seem to many different manufactures with different types of issues at times.

My worry is that if I did exchange it for another Sensation that "what if" the problem creeps up again. I did check out the Amaze today and it is one solid phone, also the screen design is different as it's raised on the sides and then seem to almost taper flush with the top and bottom.

I owned the Evo before this and passed it on to my girlfriend and it's still going strong with no issues. There aren't really too many offerings right now from T-Mobile that I would consider. Even with the new GSII it seems that many consider it to not have the type of build quality compared to HTC. The store I went in to today didn't have a GSII that I could check out to compare. So to be fare I would have to obviously have some hands on time with that one to speak properly.

:)
[HTC Sensation] masondoctorjt:
people do it with Apple products all the time... That is buy another one after the first several are defective.BTW, still no dust for me.
[HTC Sensation] lokhor:
My Sensation just started gathering dust under the screen :( is there a way to fix it?
[HTC Sensation] dimitrie:
The only thing you can do is either send it to HTC so they can fix it or get it exchanged where you bought it.
[HTC Sensation] UKseagull:
Precisely! I'm getting a bit pi**ed off looking for a decent phone now. :-)

Keep an eye on the Hotukdeals site, both the Samsung and the Sensation were on sale for under £400 for a while, although I hesitated and missed out on the Samsung.
[HTC Sensation] webmaster:
I considered doing that but my concern was that if the dust problem happened again it could be an issue exchanging it. The last thing you want is to have a $600 paperweight because HTC or your carrier refuse to fix it due to you attempting to fix a manufacturing defect. On my second Sensation (yes, I am going on three due to this problem....) I tried wrapping the edge in very thin clear tape and then using a hairdryer in an attempt to seal it. I thought I had done a great job until 48 hours later I noticed the telltale "comet streak" coming from the center right side of the screen.

---------- Post added at 01:20 AM ---------- Previous post was at 01:16 AM ----------

Fear not! There are a number of very easy ways to fix the problem you are experiencing.

1) Use it for target practice. If you go this route, I highly suggest you use a 12 gauge or a 7.62 with an AK variant.

2) Craigslist!

3) Ebay!

4) Trash!
[HTC Sensation] creepers28:
Guys Guys Guys... :)

1st thing you should do...

1. Please do send it back to HTC and make a big fuss about it! They should fix it!!! It's their responsibility.

If your warranty is void then maybe you should...

Like the other members said

Maybe sell it...

- Ebay

- Craiglist

- Yardsale

Or try to fix it yourself

-Try nail polish sealant (instructions by kennyk11)

And worst case scenario...

- Use it as a paperweight

- Throw it out of the window

- Trash

- Or just piss on it!
[HTC Sensation] michaelbeers:
I had gotten dust under my screen, exchanged it and the phone had dust out of the box!! Dated for September so not that old of a phone. I'm going for the amaze now.
[HTC Sensation] Rhiannon224:
I am waiting on that, zero development, no root. I would rather deal with dust and exchange for another Sensation.
[HTC Sensation] ariel123:
Fear not! There are a number of very easy ways to fix the problem you are experiencing.

1) Use it for target practice. If you go this route, I highly suggest you use a 12 gauge or a 7.62 with an AK variant.

2) Craigslist!

3) Ebay!

4) Trash

I'm thinking of going with option 4 anyone else agree?
[HTC Sensation] gingerc:
We must all direct HTC to this thread if we are complaining to them about their product. I've also posted a new thread on Whirlpool for any Aussie users.

Also just I forgot to mention to everyone that the HTC rep I spoke to in Australia, who still deny this is an issue at all, actually told me I should buy my phone directly from Telstra next time, because that way my unit would be supported by HTC Australia, but as I bought it from a supplier who have overseas handsets (duh, like most online stores?!) then they cannot support me as its outside their warranty system! I had to contain myself from laughing so hard at him that he was telling me to buy a handset direct from Telstra, and all that entails; porting my number, opening a new account with them, etc etc. Unbelievable HTC.

My second (replacement) unit now has noticeable dust streaks down both sides of the screen under the glass. HTC refuse to help me and have yet to admit this is a problem - according to HTC Australia anyway. My online shop and their repair shop have been the only helpful people in this entire debacle, but at the end of the day its NOT THEIR FAULT! It is YOUR FAULT HTC!!!!

Oh yeah we should also all Twitter and Facebook this on HTC's local and international pages too.

Sorry, rant over.
[HTC Sensation] Waveblade:
Well that's annoying, I've begun noticing it myself as well. Time to call up HTC. What's the turnaround?
[HTC Sensation] kingsway8605:
Oh, no dust on my samsung galaxy s2. Just another reason amoled is the best.

MOD EDIT :No reason for such comments....
[HTC Sensation] Catnap:
I'd be on contract with early upgrade (which for me, makes the Sensation £100 to pay as opposed to £200 for the SGS2) so the purchase price isn't a massive deal for me, but the extra £100 kinda smarts a bit :)

I dunno, I'm really and truly torn between the two. Both seem to have their faults and I really do like the look & feel of the Sensation (plus the option of having Sense) but I'm going to be so, so pissed off if I start getting comet-trails all over the screen. I'd love to know the actual return rate for this issue.

Are there people out there that have had their phones since launch or have a very recent model (ergo a possible fix from HTC in newer handsets) who have never had the dust issue?
[HTC Sensation] stylus1828:
I've bought my Sensation 5 days ago. I already have dust under my screen. This sucks so much.

I didn't had this kind of problem with Galaxy S 2.
[HTC Sensation] bloke:
Just had my screen replaced, couldnt beleive the turnaround...

They collected it monday @ 4PM, and it arrived back this afternoon (Wednsesday) @ 3:00 PM

this has to be a record, and they didnt replace it. It is the same serial no.. etc.. they did however factory default it..... ;-(

Mine's an Irish Vodafone one , bought it on Ebay

Bloke
[HTC Sensation] UKseagull:
Let me know how you get on :-)