yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] mrg02d:
My replacement is still dust free. And Tmobile says that HTC admits to it being a problem. If you are on TMOUS, then call them up and get a new one. Simple as that.

Matt
[HTC Sensation] piimp:
Did u s-on before you sent urs in? cuz mine has dust all over now and the middle left is lettin in too...also, did u call HTC directly or tmobile/store?

Sent by my feau gee
[HTC Sensation] foongwk:
Hi, just join for about 3 weeks and yes mine do have dust at right hand side in the middle but i can't select the pole as its closed.

Any suggestions to me whether i should make the claim and if yes should i bring back to S-on?

PYRAMID PVT SHIP S-OFF RL

Device: Sensation z710e

ROM: Android Revolution HD™ 4.1.7

Kernel: Faux123-v0.2.5b

CPU: 1.56GHz Dual Core (OnDemand)

H-BOOT 1.17.0008

RADIO: 10.58.9035.00U_10.15.9035.02_2

Recovery: 4EXT v2.2.7 RC5
[HTC Sensation] bradmill08:
Don't make a claim it is covered under the warranty. They have to replace it. It is not your felt the phone gets dust underneath the screen. Unroot the phone via running the stock ruu and s-on then send it back.
[HTC Sensation] psycho1:
are you calling htc and are you getting a refurbished phone or a new one?? when i talked to tmobile i know a rep there.. he told me tmobile will send me a replacement but it would be a refurbished phone.. no thank you..
[HTC Sensation] Tadetti:
Hi UKseagull and Everybody,

I got back my Sensation XE from HTC today (I'm from Budapest, Hungary). They replaced the LCD of the device. First day, no dust :) The phone looks new and works fine. I will keep you informed about the dust situation.

Tadetti
[HTC Sensation] jjdoctor:
Fock! I am in... Just held the screen under lamp light and observed it.. I thought my unit is defect free.. Its not even in warranty... From voting i can guess no HTC sensation will be spared of this problem...
[HTC Sensation] Eman014:
Ok, so I called HTC twice now but since I purchase my phone from vodafone they claim vodafone "own" the phone so they can't do anything about it. However they stated that they would replace the phone.

I contacted vodafone and the have repeatedly started me to "deal with it" and they would not replace it. This pisses me off cos HTC are trying to do the right thing but vodafone couldn't care really. Seeming my phone is only 3 Weeks old and I'm on a contract for 2 years I can only see this problem getting worse. ;(

Can anyone give me and suggestion on wat I should do? If u r going to buy this phone be aware cos this may happen to u. I love HTC and previously had the desire and loved it. Hopefully this can get sorted cos it shouldn't be happening! Its a pity such a good phone can get destroyed by dust of all things!
[HTC Sensation] nthnleo:
FOCK R U SRS. I just ordered the sensation from ebay to use with t-mobiles new prepaid plan and then I find this thread...
[HTC Sensation] hurrpancakes:
Well that was painless enough. I called T-Mobile earlier today, because I finally got the chance to call and order a replacement due to dust under my screen. Took me all of 10 minutes, with 5 of those dealing with the stupid automated system. I do have to pay $5, but they're sending me a new replacement, with 3 day shipping.

So I backed up my data, followed this guide to get the custom rom & recovery I was running replaced with stock, and now just gotta wait for my replacement to show up!

They offered me the option of getting a G2X instead of a new Sensation 4G, but I opted to keep what I have, not without asking if I could get an Amaze 4G first though! No luck there, lol
[HTC Sensation] nthnleo:
Are people still getting this problem with the latest batches of phones? Hasn't it almost been half a year since release...

---------- Post added at 11:58 AM ---------- Previous post was at 11:43 AM ----------

guess i shoulda stuck with apple and samsung, looks like its gonna be a few sleepless months
[HTC Sensation] forzanetti:
I've had my sensation for 2 weeks, and I'm happy to report that I've not found a single dust under the screen. I put my phone in my jeans pocket, coat pocket, and bag, without any pouch. The city where I live is pretty dusty as well.

I found this thread just before I was about to get my Sensation (I was considering between Sensation and Galaxy SII). At that time I thought it will be very annoying if the dust thing was to happen to me.

But since a lot of Sensation owners also reported that they've not encountered this issue, I decided to take my chance (I fell in love with the Sensation after playing with it and SGSII for a while).
[HTC Sensation] nthnleo:
Thanks hopefully it'll just be a sleepless first week now. I was also contemplating between this and the gs2, but the qhd res and ~$200 cheaper price won me over.
[HTC Sensation] Lawk:
Do you guys clean out the phone once in a while? I have only owned it a week and upon wanting to exchange the SD card I found that the top where the camera and speaker grill is there is a lot of dust!
[HTC Sensation] tonnytech:
+1 sensation xe 2 weeks old dust all under screen , well pi""ed of. Hopefully i can return phone and roll back to my htc desire as this phone offers me nothing for everyday usage over my old phone

** just to add i have screen protector and soft gel case so im shocked this has happened
[HTC Sensation] nthnleo:
Is problem 100% guaranteed? It almost seems it is since people get like 6 replacements but no success.
[HTC Sensation] piimp:
lol exact same thing just happened to me, he said the new phone will arrive tom, which is quite fast, but then i have to send the one i have within 7 days but can keep all accessories even back cover(although mine squeeks so this is not a benefit for me lol). although he didnt offer me a g2x, but i had to ask just to make sure they were sending a sensation 4g. also just did my s-on per that same guide (post 39, as the sdk pack isnt needed) and cant wait to send this phone back and hopefully the new one doesnt acquire dust
[HTC Sensation] wallendiaz:
Dammm today I started having this problem with the dust on my htc sensation.....I hate it:mad::mad::mad::mad:

---------- Post added at 08:51 PM ---------- Previous post was at 08:47 PM ----------

http://www.youtube.com/watch?v=qJHoQ3PVtiE&feature=related
[HTC Sensation] KillaHurtz:
Yeah dude the bezel doesn't have a glass for the cam and it lets a lot of dust in.
[HTC Sensation] KillaHurtz:
On your video you can really see it pouring thru that hole there?
[HTC Sensation] Galaxa12:
I am not having this issue. My phone is through t mobile in the US. Odd that in not experiencing this. Mines always in my pocket.however I'm using otterbox commuter case if this helps.
[HTC Sensation] nthnleo:
ew those things are huge i hope thats not the only solution
[HTC Sensation] naimmkassim:
How about casemate tough case? Its look good on my senny. Dont feel any bulky i think :)
[HTC Sensation] Waveblade:
One week with my replacement Sensation and I've had no dust issues :)
[HTC Sensation] Galaxa12:
It's just personal preferences. I however like my otterbox. Just me but I have no complaints. Remember its not the defender series. It's not that big lol.
[HTC Sensation] messer19:
OK guys. I´m on board too. Today (during the boring meeting) I noticed dust under the screen :( 6 months old Sensation. I´m preparing to send it for warranty repair/replacement.
[HTC Sensation] civicvx94:
Well I called T-Mobile just now about the dust issue and almost without question they are over nighting me a replacement. Could not be happier with their customer service, I was worried I would have to ship it to HTC..
[HTC Sensation] piimp:
well tmobile is acting as a middleman here so you dont have to deal with htc directly...although you still have to send you old phone back, and i would assume it would end up to htc for fixing, or w/e they're gonna do with it it to. im just glad they overnighted the replacement for me too
[HTC Sensation] civicvx94:
Yeah it doesn't matter to me that I have to ship my old one back or what they do with it from there, I just didn't want to have to borrow a G1 to use for weeks while HTC fixed it lol
[HTC Sensation] nthnleo:
Does the phone have to be within some 30-day period? i bought my phone from ebay so I was wondering if t-mobile will help me if I call them or if I have to go through htc since I didnt buy the phone from t-mobile.
[HTC Sensation] psycho1:
Is it a new phone or refurbished

sent from my rooted orange silly sensation...
[HTC Sensation] oFcAsHeEp:
So far, I've noticed 2 specks of dust under my screen... I've been trying to blow them out with an compressed air blower, but no luck so far... I'll try some different angles when I'm in the mood, hoping I don't get more dust IN :D

I think my phone is a little less than 2 months old now... So far so good...

Also I think they mentioned that the warranty covers dust problems, so I have 22 or so more months to ask for a replacement/cleaning... The dust is barely visible so it doesn't bother me...

I keep my Sensation in a silicone gel casing and I have a pouch whenever I carry it around in my pocket...

I also check my pockets for litter before I slip it in... I know, the dust shouldn't get under there in the first place... But better safe than sorry :)
[HTC Sensation] civicvx94:
Well I bought mine on the launch date..whenever that was directly from T-Mo.

In your case, you may need to contact HTC. I doubt T-Mo will honor a warranty unless you bought it from them.

On a side note, anyone know of a prevention method for this? From reading through this thread, I'm assuming HTC has not fixed this and it will only happen again. I wonder if there's some sort of clear rtv/silicone sealant that you could rub a thin layer along the outside of the screen in the cracks, to prevent this from happening and yet not be noticeable?
[HTC Sensation] naimmkassim:
Right..the only solution is to use rtv silicone sealent. Im using it n so far its do its job correctly! Already 1 month pass..
[HTC Sensation] civicvx94:
Interesting..if you had to send it back for any reason, do you think they could tell and then void your warranty? That's the only thing that worries me..
[HTC Sensation] naimmkassim:
Sorry, im not sure about that..lol..i just do it without thinking..haha
[HTC Sensation] edgg51:
I just noticed I also have this problem, my sister as well... Calling tmobile tomorrow to get a replacement. But first I have to s-on my phone.
[HTC Sensation] paultoke:
Received my new white Sensation last week and I have the same problem. Just need to work out how to switch s-on before sending it back.
[HTC Sensation] mrg02d:
Dont mess with S-ON, a lot of people wind up TRUE bricked. Just revert back to stock using your RUU (removes the root access).

Matt
[HTC Sensation] stchandler82:
I wouldn't mess with S-On friend... I've sent 5 replacements back to T-Mobile, all with S-Off. Like someone else said, just run the RUU and send it back. My latest replacement has been dust free for three weeks now...... *knock on wood*
[HTC Sensation] Pard0ned:
Just dropping by to say that my sensation is now just over two months old and not a speck of dust on screen.

I'm happy with that. Hope it doesn't happen months later.

Is this maybe a problem with a few batches of this phone that T-Mobile got? It seems to be pretty common with that carrier.

Sent from my MIUIed HTC Sensation
[HTC Sensation] fuzzysig:
mine is sreading to the middle of the screen now.

i dont know if anyone looked into the problem but.

when the screen is released after pressing it creates a vacuum. there must be some space in between the screen and the digitizer (either deffect or design flaw).

mine just sucked in a biiig piece of dust right to the middle of the screen last week and it is now stuck in the dead center of the screen.along with the dust field building up on the right side center
[HTC Sensation] foongwk:
i'm going to claim the replacement soon, before doing this:

1.How can i check which RUU i'm using? as i know if wrong RUU installed it'll break my unit.

2.isit alright to unroot and leave S-on and send for replacement? i purchased this unit with s-off originally.

PYRAMID PVT SHIP S-OFF RL

Device: Sensation|z710e

ROM: Android Revolution HD™ 4.1.7 XE

Kernel: Faux123-v0.2.5_b6

Android: 2.3.5|Sense 3.5|

CPU: 1.73GHz|Dual Core|(OnDemand)

H-BOOT: 1.17.0008

RADIO: 10.58.9035.00U_10.15.9035.02_2

Recovery: 4EXT v2.2.7 RC5

Mods: HoneyHD
[HTC Sensation] MarlinFF:
Honestly my phone looks great and runs great when it is on but I can definitely see the dust specks. I had one of the first few batches from TMobile and I called today and they sent out a replacement. Costed me $20 for the warranty processing but the shipping was covered. Overnight would have been $20 but I bet I could have haggled with them until they gave it but honestly I don't need the phone quick since my phone works great save for this dust issue.
[HTC Sensation] naimmkassim:
Fu..even for latest batch manufactured such as white sensation facing this problem >:S
[HTC Sensation] piimp:
Well got my replacement senny and all looks good so far. Only problem is that this screen is washed out, really bad compared to my previous phone so part of me kinda hopes ill have to send this back so I can hopefully get one that atleast ain't washed out

Sent by my feau gee
[HTC Sensation] awil95:
I have also noticed dust under my Sensation's screen also.... right dead center of the screen. :(
[HTC Sensation] raj2022:
my screen had been dust free since June, but last week i noticed a huge speck right in the middle. At first I thought it was a dead pixel and was really pissed off, then the next day about a dozen more specks appeared!

I can't believe it :(

Does anyone know if HTC UK will warranty the phone if it was bought off contract?
[HTC Sensation] piimp:
Yeah man, it sucks as the dust appears all of a sudden and then in two days ur screen looks like a meteor hit it...bt as far as warranty, did u buy it through whatever carrier you have in the UK? If so then they should be able to warranty it bt you can always call and ask. Im off contract but I bought mine from tmobile, and they do warranty it bt we just go thru tmobile instead of dealing with HTC directly. But then ive read some ppl in the UK sending it directly to HTC so im not quite sure if they contacted their carrier or just went directly to HTC.

Sent by my feau gee
[HTC Sensation] UKseagull:
If you bought the phone in the UK, then you have 2 years warranty with HTC.

HTC customer sevice phone no's http://www.htc.com/europe/contact/call-us/

oe email if you prefer http://www.htc.com/europe/contact/email-us/
[HTC Sensation] Nekromantik:
im getting the XE this week and I have Orange care insurance so that means next day replacement but I dont know if the dust issue will be covered.
[HTC Sensation] Goldenrooster:
Dust issue is always covered. Either by carrier or by HTC. Two years. Do not worry.
[HTC Sensation] Nekromantik:
HTC take too long so im glad I got insurance as I can get replacement next day :)
[HTC Sensation] raj2022:
I contacted HTC last night. They were happy to take the phone in, said they have a 7 day turnaround which isn't too bad at all.

Thanks
[HTC Sensation] tonnytech:
i developed this issue after 3 weeks , luckily im able to cancel my upgrade which i think is best becouse i dont want to send a phone back for repair that could get dust under screen again pointless.

Fingers crossed on your 7 day turn around last time i sent a phone to htc it came back damaged, sent it back they lost it then sent me anohter one .... took 6 weeks in all :)
[HTC Sensation] kkndgr:
Well I received my new upgrade from 3uk and I am using it for 2 weeks without noticing any of the manufacturing defects that people reported earlier in the forums.I believe that all comes down to the common issues that we consumers facing with all sorts of consumer electronics devices .some of them come put with defects . I had issues with much more expensive devices in the past such as a an nvidia quddro that I paid about 800 euros. Overall I am very happy with my new sensation . Only negative and annoying thing I found on my Denny is the battery consumption and I am looking to buy a better one off eBay.
[HTC Sensation] civicvx94:
Well after 3 days of using my replacement sensation, once again there is dust under the screen..
[HTC Sensation] celelivada:
I just sent in a phone to get repaired in Croatia. The phone was bought in Australia over mobicity, so it came from Hong-Kong. They said that it is under waranty after checking the IMEI with HTC. The dust cloud was bearable, but some larger pieces of dust started to appear in the middle of the screen, wich looked like dead pixels at first. I am glad that the warranty came through because od the way it was purchased.
[HTC Sensation] stent00:
I tried to send my phone back to Costco before there supposed 30 day warranty program dur to dust under the screen. The Cell shop inside Costco refused to exchange it, but offered to refund my money 989 bucks on contract, but then said I would have to buy a new phone outright which is $599. I mentioned it is a manufactures defect. SHe could not get that through her head. Anyway like the gentleman in Missisauga said perhaps I should talk to HTC USA? Im going to try the Bell corporate store first. I wonder if they will ecchange it directly even though I got it at Costco. Any thoughts?? This dust particle is hugely noticable when the screen is on and off.:mad:
[HTC Sensation] gingerc:
I'm amazed HTC Europe have said they will help you with an IMEI number from Hong Kong...I've had a scrap with them over the last 4 months about a phone I bought from Mobicity (so presume the IMEI was Hong Kong as well) and they (HTC Australia - even though I was dealing with an Asian call centre) absolutely refused to help me under HTC's warranty terms...I had to do everything via Mobicity. My only option was to send the unit to HK or Singapore and pay ALL costs including repair and shipping! Really annoying and to this day HTC Australia refuse to help for this issue. I'm seriously put off HTC for life because of this and the original reason for this thread, i.e. sloppy manufacturing.

I actually cant believe I am even coming back to this thread daily and still seeing this crappy arise again and again. HTC you suck! Never again.
[HTC Sensation] celelivada:
Yeah, i got my phone the next morning, the called me from the office that they replaced the screen and also gave me a new charger, because I have an Asian one. All in all, I am very very pleased with there service.
[HTC Sensation] PeRRo_RoJo:
From what I see, HTC still does not solve the problem dust on the screen.

I wanted a third attempt to purchase. But do not risk it or wait if new phones. What senssation XE revision now production?
[HTC Sensation] farmerwardy:
stumbled across this thread after googling due to the problem.

Had my sensation about a month nearly now and had an issue with dust for about 2 weeks, at first it was one speck in the centre of the screen, right in the most awkward txt/browsing area, turned up the screen brightness and its hardly visible except if the screen was mainly white.

After a few days got the impression that the pixels on the left side of the screen were distorting, on closer inspection it seems as if a plume of tiny particles are erupting from the left side of the screen (just under half way up).

I really like the phone and its only a little niggle to an otherwise awesome bit of kit.

I hope that the dust getting in has now clogged the space they are getting in through as it does not seem to be getting worse any more.

I dont fancy exchanging it for a fresh one, its just too much hassle setting the new one up to how i want.

oh and in case you needed to know...im on orange in the uk and got the phone as an upgrade direct from the network.
[HTC Sensation] Ace42:
Has anyone managed to pinpoint the exact location on the Sensation that grants screen access to the dust particles?
[HTC Sensation] stent00:
For you bell mobility people: i contacted HTC about the dust problem and they referred mr back to bell. BELL sends it out to an HTC authorized repair centre. Not HTC.

Im waiting on Costcos response ie their supposed 90 day cell phone waranty! Their vender refused to take it back, and offered me a refund of 98 bucks on contact , but the said I would have to buy a new sensation ouright for like 599!
[HTC Sensation] psycho1:
ok exchanged my phone with t mobile.. only took 2 days even with the holiday.. old one back s on new one rooted and ready to go.. lets see how this on does
[HTC Sensation] bmwsensation:
For those who are tyred of sending the phone back to htc. i mean for those with balls.

http://www.youtube.com/watch?feature=player_embedded&v=1Q_KihDB4Og#

sent with unbranded htc sensation
[HTC Sensation] spdrosin:
Guys I am sorry for the post but it's impossible for me to read almost 1200 posts to see what's going on here.

My problem after a couple of months using the phone is dust inside the screen obviously.

I saw some posts mentioning "replacement". This is only when DOA is active (2 weeks from buying date)? What should I do? I am S-OFF with custom ROM, etc. Should I go back to stock or they do not check this at all?
[HTC Sensation] piimp:
if you bought your phone from htc/carrier then you can send it in for warranty replacement but you should first go stock/s-on before sending it in
[HTC Sensation] naimmkassim:
Play safe is better in deed..S ON is better than S OFF ;D
[HTC Sensation] hurrpancakes:
Eh, I didn't bother with putting s-on back when I sent my device back, I just removed my custom rom and recovery. Some devices were shipped s-off, so I figured why not mine too? ;-) That was a few weeks ago, and I haven't received a call or bill from Tmobile, so I guess everything was alright, including the unfortunate big scratch on my devices screen!

Sent from my HTC Sensation 4G
[HTC Sensation] masondoctorjt:
I've had mine for 2 months now,and I work in construction (lots of dust) and I have no dusty under the screen, but boy it sure does scratch a lot easier than my hd2 did.
[HTC Sensation] wallendiaz:
not necessary to do all that you just have to remove the digitizer and then remove dust after use 3M Adhesive Tape Glue and paste again, when you completely replace the digitizer if necessary to make all those steps.

that's how I solve my problem of dust, just remove it from the side that had dust and then to use 3M Adhesive Tape Glue paste is like new again

;)
[HTC Sensation] ddumyy:
The problems still remains on Sensation XE?
[HTC Sensation] Goldenrooster:
Till now, I read very few complaints about dusty Sensations XE... could be because it is still fairly new, but not many with out of the box dust as with normal Sensation. Correct me if I am wrong.
[HTC Sensation] bmwsensation:
But its a start of the service manuel

People with balls will understand this

sent with unbranded htc sensation
[HTC Sensation] derkie:
I was wondering about this as well ..
[HTC Sensation] naimmkassim:
I just upgrade mine to xe today..unfortunately, spotted 2 particle beneath screen, but not big deal ;) anyway, better than my last time ori senny which show cloud of dust. i dont want to take any risk, play safe..im going to put red rtv silicone to seal the screen tonight :)
[HTC Sensation] Goldenrooster:
I really do not understand why you are accepting a brand new XE with dust under the screen...
[HTC Sensation] lorddart:
I know another solution has been posted but problem is this doesn't really solve the issue either, :-P with my luck it would accumulate more particles in the process plus wouldn't want to do this or digitizer removal every time dust got under my screen : / ha
[HTC Sensation] naimmkassim:
Im also not sure. Maybe im a die heart of htc fan?? Lol (_ _!)
[HTC Sensation] messer19:
This defect is unnaceptable for me. Selling the phone right after it returns from warranty repair. :(
[HTC Sensation] bmwsensation:
Im working on a fix to prevent dust coming in true the frontcam. I made a round just a bit bigger then the front cam hole. I am grinding it the exact size then with 2 tiny drips of glue surcure it to place. Remember it has to be clear glass or plastic. I will upload some pics after a good result. For a good fix the frontcam hole has to be closen!

sent with unbranded htc sensation