yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Darnell_Chat_TN:
My HD2 was fine before I even loaded a custom ROM on it. I was stock the first 30 days with no complaints.

But XDA can mostly address software, not hardware issues. No custom ROM can kick dust from under the screen :D .
[HTC Sensation] tigerz0202:
mine was fine to a certain extent , but sense was new and had some issues , but xda made the hd2 is an awesome device ,its really hard for me to leave it as my daily driver but i just want the hardware upgraes the sensation has ,thats all there really is to it for me , honestly the roms on the hd2 blow away most stock phones i play with
[HTC Sensation] Zheiko:
What a shame... Devs, do something!!!:D:D:D[J/K]
[HTC Sensation] lightforce:
just got my first dust spec after a day lool. Phones going back
[HTC Sensation] Zheiko:
Crap... Keep us updated plx, if you get replacement, or fixed the one you have and if this happens again... I cant believe that HTC did that crucial mistake again and all phones would be affected...
[HTC Sensation] lightforce:
So I go to the Tmobile store and asked how they work with Dust under the screen. He said if its a widespread problem that a ton of people are having theyll replace them. But he said if no one reports it then they might not replace them.

I got two specs under my screen now. All the walmarts are sold out, and I only have 14 days to return. Im stumped on what to do.
[HTC Sensation] Darnell_Chat_TN:
Regarding the T-Mobile store. What the heck does the rest of the Sensation owning public have to do with YOUR Sensation having a defect? Even if 1 is defective it should be replaced. It should not require a fixed percentage.

Personally, I'd return for full refund before the return period runs out, but that's just me...

If it ALREADY has 2 specs under the screen. What do you think it will have 30 days from now, 1 year from now? That's a rhetorical question.
[HTC Sensation] lightforce:
Yea what I meant was I want another one but they are all sold out lol. I wouldn't mind if tmobiles gonna replace it anyways keep it until the dust is unbearable.

But ur right I might just return at walmart and wait for another shipment.
[HTC Sensation] BiGMERF:
reminds me of what was going on when i got my nexus one.. i was able to escape that issue then and i hope to escape it now
[HTC Sensation] brian85:
So does anyone know if this issue is covered under the manufacturer warranty?
[HTC Sensation] Lcrkz0023:
Thru HTC yes its covered under their warranty. Had to use it for The original dust magnet..my Nexus One
[HTC Sensation] smashpunks:
I got a auo with dust. 5 specs all in a different area, like it was built like that cause wouldn't they be close together if it were getting in somewhere?

there are more sharp displays in here so that's why more with dust, but rest assured its on the auo also..

I'm gonna keep it until/unless it gets too bad... I have too really look on a black screen for em. I mean theres always dust on the screen no matter how much you wipe, so unless it gets crazy and they bunch up I'm good..

I also agree with a above poster, no point in getting a exchange, just have htc fix it on their end....
[HTC Sensation] brian85:
I've never had a warranty repair done through HTC. How long did you wait for the repair to get done, or did they just give you a new phone? And was everything taken care of properly?

I'm thinking of going this route somewhere down the line. I know dust is going to continue getting in my screen (there is an opening in the seal), but I think I would rather have HTC actually fix then problem then me just go exchange for a new phone (I'm still within the 14 day trial).

What do you guys think? Seems like exchanging for a new phone does no good. Either people see more dust or have other problems.
[HTC Sensation] smashpunks:
This is what I'm honda do if it gets worse.I just can't see where its getting in on mine..
[HTC Sensation] Lcrkz0023:
Good questions. I can only give you my experience. Since i had the nexus its alittle different because it wasnt sold by a carrier during time of launch so htc was only choice. 1st, they sent me out a new device, while i still had the defected one, then i placed the defected one in box of new one and returned it. Did that method twice cuz prob kept happening, even with the new ones they kept sending me. Then i called and requested them to fix it and not replace it, they fixed it in 7-10 business days and returned same device, no more dust...
[HTC Sensation] brian85:
Excellent, thanks. Seems like this is the best way to go about getting this problem fixed, rather than just exchanging your phone over and over.
[HTC Sensation] graffixnyc:
For me that route is the only way to go if I do decide to warranty it. TMO wont do it because it's not a TMO branded phone. It's an unlocked unbranded Eurasian Sensation ;) When I first bought it I made sure to call HTC and see if it's covered under warranty since it's an import and he told me that it was but in my case they would repair it and not replace it since it's an import. I will only do it if it gets worse...
[HTC Sensation] brian85:
Well I have the Sensation 4g from t-mobile, but I thought we had to go through HTC anyways. Are you saying I can either go through HTC or t-mobile?
[HTC Sensation] Lcrkz0023:
@ brain & graffix

To me that is the best way..especially since it worked out for me in the past. With my finger prints and smear smudges i cant even see my dust anyway so for me currently its a non issue. What i think will help people cuz this is what helped me..if you are using your device everyday in normal usage and you dont see the dust or doesnt bother you then dont worry about it. Who cares if u can barely see it when the phones off or if you gotta go hunt and look for it. Now only the device owner can judge what is too much..then if it is get it fixed. But dont worry too much if you cant even see it in normal use.
[HTC Sensation] :
You can do either. Tmo will give you refurb and HTC will repair your exact unit and ship it back. You get it back about 1 week after they get it from you. I've done 3 hd2s and all were the same.
[HTC Sensation] Lcrkz0023:
Yes u can go thru tmo only within ur return grace period...since his is imported his only option is htc.

Yes pretty much what The Biz said
[HTC Sensation] brian85:
Going through HTC sounds like best way.

How was your experience with HTC repairs? Did you find any new scratches on your phone or anything when you got it back?
[HTC Sensation] KillaHurtz:
I called T-mobile since I purchased it through customer care. They have one en route to me now. The dust I could have lived with, looked more like someone hacked or sneezed a tiny dot or two and then left a smudge on the underside of the gorilla glass. I'd rather have new device in my case, but we will see what screen type the send me, if its another AUO fine. If it's a Sharp i'm sending it back and doing a warranty thru HTC with the one I currently have.
[HTC Sensation] :
Got the phone exactly how I sent it besides the problem that was fixed. I would rather have my phone fixed than get a refurb. No telling how many booger picking butt scratching people have handled a refurb.
[HTC Sensation] brian85:
Good to know, thanks everyone.

HTC has a 1 year warranty on these phones correct?
[HTC Sensation] :
Yes.

............
[HTC Sensation] drewdeluxe:
Yup I also have a auo / Acer screen and I have collected dust as well.. looks like the screen types do not matter.. maybe some phones are better sealed then others..
[HTC Sensation] aeox:
sending my off to HTC repairs in texas tomorrow!
[HTC Sensation] graffixnyc:
Let us know how it turns out when you get it back. I'm only going to send mine if it gets noticeably worse. I only really notice it outside with the screen off. otherwise it doesnt bother me atm
[HTC Sensation] aeox:
Will do!

I just keep getting more and more dust everyday from all different places. I can see the specks even with the screen on.

This brings back memories from the Motorola Razr V3s... Nothing but dust!!
[HTC Sensation] graffixnyc:
I said that earlier in the forum! I haven't seen dust under a screen since the moto razr.. that was the biggest issue I had with that phone because it would get really bad. I did a few warranty replacements on the razr because the dust took over my screen. I put an invisible body guard on it so no dust could get in.
[HTC Sensation] kelvinick:
I found a 2-3 pixel sized white dust when I was putting a screen protector on it after I used my phone for a week. I dunno whether the dust was there after or before I bought the phone. And I had my phone repaired last Sat. They replaced a new LCD screen.

I received the phone yesterday and found another 2-3 pixel sized black dust and sent it for repair again :(

I hope the phone will be perfect after the 2nd repair.....
[HTC Sensation] The Professor:
fwiw, I still have no dust under my screen, got it as soon as it came out, and I have a Sharp screen. Going on four weeks now.

Good luck to others.
[HTC Sensation] timmiii:
Damn, I just got my phone yesterday and there's already 2 particles of dust under the touch screen lens. I can't exchange it anymore at the store since this is the third phone that I've exchanged in 2 days.
[HTC Sensation] brian85:
Just have a warranty repair done. It's worthless to keep exchanging phones.
[HTC Sensation] :
Here's the process.. u call customer care and tell them your screen is not put together correctly and its separated in loose layers causing dust to get in. You have to be direct. You call in to TMO technical support and get it notated then go back to the location you got it from.
[HTC Sensation] smashpunks:
This is basically what my situation is. 99% of people wouldn't notice, but I have perfect vision and see tiny ones like 5, but I can't see em with the screen on and even off in the sun its hard to see em like the smallest dust ever but I see em at a good stare..... Meh, unless it gets wise I'm cool. If it does, sending to htc also to clean and properly seal my unit..
[HTC Sensation] smashpunks:
^ this. Especially if everything else is good. I have a perfect sensation other than the 5 tiny specs I cant see unless screens off and starting hard in the sun, I would never return it, id have htc pay special attention when putting together...

Honestly I think more people have dust, they just came see it our there not in the right light or just have poor vision... Everyone I bet has something..

And frankly I've been in the smartphone game since the htc touch and its really annoying trying to find a perfect phone without a slight defect. I am beggining to realize there are not many perfect phones. Unless mine keep building up I'm accepting this......
[HTC Sensation] timmiii:
Thanks I'll give it a shot, I still have time to do it, 13 days.

True, but I just don't want to be sent a refurbished phone after I paid so much for a new one. It seems like there's also a bad batch going around. I got this phone in hopes it would solve the problems I was having with my old MT4G but it's turning out to be the same thing.
[HTC Sensation] afhum:
R all of ur sensations exchanged due to dust? I exchanged mine once and they told me i cant exchange anymore due to the same reason i.e. dust.. but now its dust + a dead pixel. But a single dead pixel doesnt include in warranty right? Nyehh
[HTC Sensation] jparity:
Just wondering what was your reason for the first two exchanges? Dust too?
[HTC Sensation] afhum:
A.D.I.D.A.S

All Day I Dread About Specks
[HTC Sensation] KillaHurtz:
+1 lol .
[HTC Sensation] timmiii:
The first 2 I had were exchanged for the headphone jack issue. All of this was done in the store on the same day. I'm sure the dust and dead pixel counts but you might have to call it in like someone else suggested or try a different store.
[HTC Sensation] timmiii:
The audio jack was grounding itself when you plugged in any headphone and pulled it to either the right or left. When I mean pulled it, its basically a slight tug on the cable as if it were caught on something when you tried to move your phone around. It was deemed a defect by the in-store sales reps, even they were baffled as it was 2 in row... I haven't tried my third phone yet but the outlook isn't promising.
[HTC Sensation] graffixnyc:
My headphone jack does this as well on my unbranded asian version of the sensation. I'm guessing it might be an issue with all of them, let us know about the 3rd that you try, if it still has the same issue
[HTC Sensation] topkop:
Can someone try using an air blower to blow the dust out or something?

Just an idea.
[HTC Sensation] timmiii:
My third one is doing the same thing. Oh well, as long as it doesn't escalate I'll live with it. My first one was a combo of the headset and the phone itself. 2nd and current 3rd one is just the audio jack itself having grounding presumable grounding issues internally.
[HTC Sensation] timmiii:
If that worked, then there would be bigger issues at hand. For instance the seal that keeps the dust out of the screen may not be doing its job or there's a giant hole (large enough for dust to go through) in the lens seal. Worse would be condensation building up on the underside of the glass. I hope your idea doesn't work because if it does we're kind of screwed...
[HTC Sensation] KillaHurtz:
Do you have any touchscreen issues aswell ? Users had addressed the touch issues as a bad ground, so maybe these issues are related ?
[HTC Sensation] graffixnyc:
So has anyone contacted HTC about sending theirs in for repair? The few spots I had weren't really bothering me, but as others have claimed its getting worse. If you contacted HTC about it, what did they say? I'd hate to send it in and be without it for like 2 weeks just to get it back the way I sent it in. Do you have to point out the dust for the tech to see or they just clean it completely out and we seal it?
[HTC Sensation] KillaHurtz:
Nexus One users had this dust problem too and reported that HTC fixed the issue and got it back to them usually within a week :D

I found that info by using the search feature here.

Just out curiousty did you ever jump ship on T-mobile ?
[HTC Sensation] brian85:
Update: WAY more dust under the screen today, including a couple huge ones that made the screen look like it has black dots on a white background.

Contacting HTC for a repair.
[HTC Sensation] KillaHurtz:
Pics please ?
[HTC Sensation] brian85:
I tried. Unfortunately all I have is a 10 year old point and shoot that cannot get a clear shot at all.
[HTC Sensation] brian85:
Another update:

I ordered the phone through letstalk, so I can't do a warranty repair with HTC until after 30 days. For the first 30 days, I have to do a direct exchange with letstalk (I get a brand new phone), so I'm just going to have to do that for right now because the dust is bothering the hell out of me (I wouldn't care if they didn't show up and annoying black dots everywhere).
[HTC Sensation] KillaHurtz:
Bummer dude, thanks for keeping us posted tho.
[HTC Sensation] brian85:
I also noticed that today my screen has been unresponsive to touch once in a while. Just started today. maybe it's a good thing I'm getting a brand new phone, then I'll just get warranty repairs on the new phone after 30 days if the new one has problems.
[HTC Sensation] graffixnyc:
Ahh OK, I don't normally search the other forums. Only the ones on the devices I use. :-)

I didn't leave tmo because of simple's data policy. Yeah they say its unlimited but its worse than tmos 5gb throttle cap. They don't even have a limit, they base it off the customer average. They also said any kind of streaming or downloading goes anagist the data terms of use and you can get throttled or even worse completely disconnected. Some people have said they got tthrottled after 1gb, some say 2. If their data plan was the same as tmos then I would jump ship
[HTC Sensation] Lcrkz0023:
+1∞

Exactly!!!!!
[HTC Sensation] KillaHurtz:
So you DID or DID NOT leave tmobile ?
[HTC Sensation] graffixnyc:
did not. Because simple's data plan is worse than tmo's. If it was truly unlimited I would have left tmo but I did not
[HTC Sensation] KillaHurtz:
What are your current 4G max DL speed & plan if you don't mind ?
[HTC Sensation] jparity:
Lol, just checked mine.

I get thought audio channel only when I push the plug to the right really hard. Hehe. I also tried applying forces in other directions, but the sound output remained the same.

I tried blowing the screen using compressed air. Nothing happened, I can still see the dusts.

Like others have noted, I could also see the tiny opening on the edge of the screen above the usb port. I have a trail of dust lying next to the hole.

My max download speed on 4g is around 7 mbps around boston, 2 mbps around where I'm living.
[HTC Sensation] KillaHurtz:
If you have to check like this, its not worth doing.
[HTC Sensation] :
Despite the fact that I wasn't gonna order a sensation, I decided to do it just to see if I got any flaws in the device. I can say that right after opening it, I saw some dust. Now, I think that what you guys think is dust "under" the screen, is actually dirt in the glass. I have seen this problem before with the launch of the psp, I went through 4 of them and all had the same problem. Some may have dust under their screens, but I'm thinking some actually have dirt in the glass (like mine).

What do I plan on doing? The same thing all of you should be doing (not exchanging them). I'm gonna keep it and live with the spec. All of you are pretty much wasting time with exchanging them. You should either return them and wait/move on, or deal with it for now then get a refurb later or something. You're not gonna get a flawless device. If all of you are on #2-3 exchange and are still having the same issue, you're not gonna get one without and are just wasting your time.

I was considering calling tmo and wanting to exchange. Yet my son told me "why exchange it and risk getting one that's worse?". You know what, he's right. My device is flawless despite this spec in the glass. Am I happy with it? Not really. Is it gonna kill me? Not really..

I won't exchange it. If it bothered me that much, I would just return it and wait for HTC to sort it out. The same thing you guys should consider..

P.S. @ nccu_eagles - I guess you were way wrong in saying the problems don't exist. You kinda pushed me towards buying a sensation just to be able to prove you wrong. Maybe you and your friends have the only 8 devices in existence without flaws? Or maybe you're exaggerating and have bad eye sight? I'm gonna go with option #2.

/END
[HTC Sensation] graffixnyc:
Or you can wait and see if it get's worse.. if it get's worse over time instead of getting a refirb consider sending it to HTC. they will clean the dust/dirt out and also reseal it. I think I would rather go that route than run the risk of returning it and getting one worse or with a more serious issue. I can live with what's in mine for now. In a few months or whenever it gets worse to where it bothers me, then I'll send it in.
[HTC Sensation] danog:
Since you're apparently referring to every Sensation owner in your post I guess we all should stop and listen and I'll respectfully not reply to your entire post :rolleyes:, that said I can't speak for others but I don't think dirt in the glass could have caused my screen to look great the day I got it, then 4 or 5 days later have a narrow triangular spattering of some kind of particles and then to see said particles multiply and take various position under the glass, or inside the glass as you indicate.

In my previous post there's a pic taken yesterday and it's since gotten worse.

http://xdaforums.com/showpost.php?p=14973830&postcount=160

I like my chances for a better S4G. That said if the same process repeats on my replacement I'll live with it until HTC offers a fix.
[HTC Sensation] hydroidonic:
I work in a T-Mobile store and have had 1 device returned with the dust issue. We've sold <50 since the release of this device though.
[HTC Sensation] hendr1k:
mine worst than dust, there is bubble between dark color of touch screen, its like bubble when you wanna apply screen protector. you only can see it when the screen under sun light.
[HTC Sensation] eXelero:
this was a few days ago, now I also have 1 small piece of dust under the screen. damnit :/

fortunately, it's small and I can only see it on a dark background + heavy sunshine. but I am afraid that if one piece got any, others will follow :/

I even wrote @htc via twitter about this, but no feedback :/
[HTC Sensation] brian85:
Cool story, but yeah, mine got dust/dirt under the screen over time. I looked at it everyday, and even saw a break in the seal on the screen where it was coming in.

And I have better than 20/20 vision (I just did a physical for my local police department), thank you very much.
[HTC Sensation] brian85:
Also, I emailed HTC a couple days ago about this problem asking if it would be covered under warranty. Usually I receive a response from HTC in less than a day for any question I ask, but they still haven't replied about the dust issue...
[HTC Sensation] :
And I won't read your ENTIRE post.

There's one ^
[HTC Sensation] graffixnyc:
I had emailed HTC about the dust and a few other issues. They replied they havent heard about the dust and that she herself was using the sensation and didnt have the problem. She did say that's not to say it's not happening. She did say she would take steps to report it so they can start to track the issue. Mine really isnt that bad so I'm just going to hold out for a few months and if it gets a lot worse mail it in to them to repair.
[HTC Sensation] hung77:
This dust under the phone problem has been always a problem with HTC handsets.

But they always denied the problem.

Last year i have to send my HTC desire back for 3 times because of the dust problems. Everytime the device come back it looks worser or the dust has not been completely removed ( the fixing company was not HTC themselves, they outsourced it to Dynafix here in NL)

HTC promised me if the problem is not solved after the 3rd time, they will replace it with a new handset and guess what, none of the promises is true. If i want them to replace my handset then i have to send photo's to them with prove, but after sending photo's they are still not happy and ask me to send the handset for the 4th time (this time i have to send to HTC and not Dynafix) and if they cannot see the dust then i have to pay for the service. I was mad and decide not to do this.

So i decided to give up and live with the dust problem and i promised myself not to buy any HTC phone anymore unless they get rid of the dust problem.

But this is a huge issue for HTC because they will not admit this and thus never will fix this problem
[HTC Sensation] edgewoodzgimp13:
Honestly, I'm not even gonna look for dust because once I see it it will probably bother the crap out of me. However, I have pretty low standards with phones, I finally upgraded from a G1 I bought on launch day. I beat the crap out of that phone lol. If I notice dust because it builds up and starts effecting things then I might replace it. What really concerns me though is being able to see the LED around the seam next to the home button. We should all take some time out e-mailing HTC, enough complaints they eventually have to act.
[HTC Sensation] :
Well, after waiting since the 6th for my phone to arrive, I finally received it yesterday evening and promptly noticed the presence of what appears to either be a dead pixel or a small piece of black debris under the screen of the phone.

I'm erring towards to the latter, as it appears to be visible even when the phone is turned off.

I'll be calling MobilePhonesDirect on Monday and requesting a replacement. Whilst I wouldn't usually take such drastic action over such a small imperfection, it's an expensive device, and one I shall be stuck with for at least 24 months, so I don't think it's unreasonable to expect my device to be relatively flawless when first received.
[HTC Sensation] :
And I won't read your ENTIRE post.

There's 2^
[HTC Sensation] KillaHurtz:
It's not unreasonable to expect quality when making a substantial purchase. Welcome to XDA & thanks for contributing on your 1st post :)

Click my signature :cool: