yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] abowmedia:
I posted on this thread before christmas. I tried to exchange for an Amaze at someone's suggestion and T-Mobile told me that HTC just cut that a week before my call. So I did my 10th exchange, new phone had dust out of the box, as did the other 9. So I exchanged 1 more time. This time I was told that if I had problems with the next one, my only options were to accept a mytouch 4g slide, or contact HTC directly, they won't ship me anymore sensations. Fortunately this one didn't have dust... for the first 2 weeks. Dust just started showing up on the left half last weekend, and now today its on the right half as well. The dust on the left is already getting thick enough that I can see during normal use of the phone.

Im afraid this will be the last HTC product I buy. 11 exchanges and now my only recourse is to send it in for a repair, wait over 10 days without any phone whatsoever, and then pay shipping in both directions. HTC's service is a joke, as is this phone. I just want a phone that doesnt have dust under the screen, is that so much to ask? Can't sell the damn thing on ebay anymore because no one wants these piece of garbage. I guess im going to have to pony up 600 for something else... I really hate to waste so much money on cell phones. /sigh
[HTC Sensation] brusko1972:
I feel your pain. Mine too have dust. I hope htc will learn from this otherwise they will loose a lot of customers. I still like the designs of htc phones compared to samsung or other manufacturers but I will not buy another htc device unless I am sure that they have improved their manufacturing standards.
[HTC Sensation] easyguy:
Got my phone fixed and sent back to me, I then added silicone to the outer edge of the phone and so far no dust. I leave my phone in my pocket, so I had to do something or else it would be another 2 weeks wait without a smartphone to use.
[HTC Sensation] zoran89:
Can you please add pictures and explain process.... because I don't have warranty (phone bought in UK and I am in Croatia)... And I don't want to have dust under the screen problem... Thanks...
[HTC Sensation] dubsy54321:
It's been month's and I'm starting to get the dust again... so far only one spec that's noticeable when the phone is in use... I'm very disappointed. I don't think I will be buying another HTC product again.
[HTC Sensation] shrubz:
I too have got dust under my screen, left hand side, middle. It appeared 3 days after i bought it brand new. Seems to be getting gradually worse. Phoned HTC, they will fix but will charge me for it as I have rooted my phone and installed custom ROM.

Not happy......how does custom software have any bearing on dust under the screen, a hardware issue??
[HTC Sensation] polirama:
Dust underneath the screen

Hay,:)

Have Sensation for a month and have also dust underneath the screen. Remind me to a Milky Way if you know what I mine. I dont know I am a little bit dissapointed. Have also Desire HD, Wildfire S, had to have Touch Diamond, Touch HD, Hero but not such things as on Sensation. Have to turn it back to seller.
[HTC Sensation] nevrlow:
I still have no dust under my screen. No case no screen protector.
[HTC Sensation] easyguy:
YOUTUBE LINK

I followed this video instruction. I used the clear silicone instead, but I think now after seeing my phone I should have used the black silicone, as I can see the silicone now that it has dried. Maybe black will blend in more. Good luck. I took off the back plate then I started applying the silicone to the edge.
[HTC Sensation] stent00:
I had one exchange already. Was hell on wheels for Costco (wireless etc. Vendor) to accept an exchange. I got a new sensation and got the incipio case. It curls up around where the glass meets the chasis on the top of the phone. Works great.l for putting in my pocket. To mitigate dust the vendor recommended a case. Funny how it took a complaint to costco for there vendor to do anything about it.
[HTC Sensation] Goldenrooster:
How old is your dustfree Sensation? Tx.
[HTC Sensation] nevrlow:
It was maufactured in july. Traded my nexus s for it from another user in the xda marketplace
[HTC Sensation] lone-fox:
No dust here!

I've got the Sensation, and I've fortunately never had anyyyy dust under my screen... Couldn't you buy some of those compressed air canisters with the small nozzle and see if you cant spray the dust out through some of the gaps in the casing?? :confused:
[HTC Sensation] nevrlow:
Someone else with no dust????? apparently you and i are the only ones without dust not trippin balls

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] Banx4you:
Is newest models dust free,my is 7 or 8 month..What is month first number or second.

And still dust free...
[HTC Sensation] masondoctorjt:
I've had mine since october, no.dust either.
[HTC Sensation] yagami:
anyone with tips for a sensation with dust under the screen and NO warranty ?

thanks
[HTC Sensation] mobryon:
^^^^ Who is your network provider? If it's t-mobile, they already know its an issue and will replace it no questions asked, even if it is out of warranty. If you have trouble with customer service, look for the executive customer service line, they will definitely help you get a replacement.
[HTC Sensation] vinas1:
Would like to report that my 3rd Sensation is dust free after three weeks so far. I have no case, and I keep it in my pocket. This Sensation has a Sharp branded screen where my other Senny's were not. Not sure if that makes a difference (probably not now that I think about it).
[HTC Sensation] nevrlow:
The sensations are still under warranty. Call htc directly for a replacement

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] nevrlow:
I too have the sensation with the sharp screen. The ones with dust please find out your screen manufacturer.

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] kennyk11:
looks like i'm screwed

.. I bought mine off of Ebay (brand new), its a Canada Bell mobile version (850 and 1900 Mhz) unlocked so that I could use it on AT&T etc... I have dust under the screen and its getting worse... I called HTC to see about it getting repaired.. they told me that they wouldnt be able to do anything for a Canada Bell phone and I would need to contact Bell mobile, which I did, only to be told that since I wasnt a costomer they wouldnt be able to help me either.. anyone have any ideas??:confused:
[HTC Sensation] nevrlow:
Call them back and tell them its a tmobile one. Play dumb

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] yagami:
i bought mine used. today i found the previous owner tried to fix that problem but returned the phone with a custom ( and for another sensation, the XE ) rom.

now on my carrier ( and probably htc ), my phone's imei is listed as having no warranty because it was "altered"
[HTC Sensation] kennyk11:
..wouldnt they be able to tell from the Serial or IMEI# that its not a T-Mobile phone?
[HTC Sensation] nevrlow:
Thats crazy. Sensations are pretty cheap. About 150 used and 250 in the box.

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] pixel-painter:
I returned 2 for dust, and I am on my 3rd which has just developed dust under the screen too. While the dust streaks have all been a little different in shape and form, it always seems to develop around where the WiFi icon is on the taskbar, in a streak down the glass. I'm kinda getting sick of it, its really annoying outside in the daylight.
[HTC Sensation] pixel-painter:
You could probably put the phone back to stock and exchange it. You can't deal with them in the store as they do not have the authority that customer satisfaction reps do on the phone.

I just reminded them that I would be spending a number of thousand dollar's with my wife and my family plan over the course of our 2 yr contract, and it would be worth it to me for a few hundred to cancel the plan if they did not take care if it.... They did.
[HTC Sensation] yagami:
thanks for the replies.

about t-mobile, I am not from USA, so i dont use that mobile operator. I am a vodafone customer.

About the warranty, it is "blacklisted" on that imei that the phone was " messed with ", so there is no way i can get warranty, although the phone only has 8 months of life. Every Vodafone operator when is checking the phone's imei tell's me that it has a previous return were it was detected "intrusion" that breaks warranty.

I like HTC Sensation, would like to solve this issue.
[HTC Sensation] nevrlow:
+1

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] ddizzy81:
So I have a lot of dust under my screen and I am tired if it. I have full insurance on T-Mobile USA....and I only had the phone for about 5 months...so all I gotta do is call...and complain and request a new one and they will send one?

Sent From My HTC Sensation 4G
[HTC Sensation] jmcdonald58:
where are you getting those prices at ? I like to take a look and see at some
[HTC Sensation] Skipjacks:
Yeah, pretty much.

And if you get a douchey customer service rep who doesn't seem to be helpful, just hang up and call back. You'll get someone else who's likely more accommodating.

T Mobile customer service reps are usually pretty good. Every barrel has a few bad apples, but overall they are a helpful bunch.

Worst comes to worst, tell them you're canceling your contract and you'd like to speak with the retention department. That crew has a little more authority to make special deals for you. It shouldn't come to that though if you have the insurance.

(However, if retention tells you they'll have to call you back because someone on their end just stepped into a meeting, it's a lie. They tell that lie regularly when someone asks for a supervisor. The supervisor will NOT call you back like the service rep tells you they will.)
[HTC Sensation] f10a:
I bought my Sensation used a few months ago and do not have TMO USA insurance on it but it now has dust under the screen and is very annoying.

Do I have any options?
[HTC Sensation] ddizzy81:
Phone will be arriving tomorrow :)

Sent From My HTC Sensation 4G
[HTC Sensation] felixoanta:
easy fix

I had dust under my screen. Here's a easy solution.

Items needed: heat gun

razor blade

guitar pick/credit card

silicone/ or any other rubbery glue

3m tape

1. Heat outer edges of screen with heat gun, for about a minute.

2. Use razor blade, or something very thin to fit between digitizer and plastic frame of the phone. ( I suggest starting on the right hand side of the screen towards the top, as the connector is on the top left side for the digitizer, and there's a strip at the bottom for the buttons)

3. Once it has started separating, use the guitar pick, or credit card and work your way around the screen, going down the right hand side, bottom( careful of the little white strip for the buttons) and back up the left hand side.

4. When you've done that, you will be able to flip back the digitizer, DON'T TRY TO YANK IT OFF THE PHONE, it's still connected inside, JUST FLIP IT BACKWARDS.

5. Clean off all the crappy double sided tape from the factory.

6. Apply 4 SMALL squares of 3M double tape to the corners, cut them small enough, and place them on the corners, so they don't show up when you put the digitizer back on. You'll see how there's a certain amount of room to work with.

7. Apply with a toothpick, or something similiar, silicone, or your rubbery glue, to the raised edge of the frame, you know the one you just cleaned the factory tape from. ( LESS IS BETTER, if you use too much, when you press the digitizer back on, it will spread between the screen and digitizer, so you will have to remove it again, clean and start over.)

8.Then once you applied your glue, apply your digitizer back on, carefully pushing around the edges, not extra hard, just so it sits nice and flush like it did from the factory.

9. Wipe any excess glue that comes out around the edges.

Enjoy your dust free Sensation.

PS you can search youtube for sensation digitizer replacement, and use the part towards the end, for picture/video reference. YOU DON'T NEED TO TAKE YOUR PHONE APART for this because you don't need to disconnect the digitizer, like I said just flip it back.;)

ALMOST FORGOT, GET THE THINNEST POSSIBLE 3M TAPE, OR DOUBLE SIDED TAPE, SO THE SCREEN WILL SIT FLUSH WITH THE FRAME AFTER INSTALLING.
[HTC Sensation] germandude68:
Bought my HTC Sensation XE 2 weeks ago (brand new) in Indonesia and a few days later I found a visible dust spot under the screen. It drives me nuts. Let's hope HTC Indonesia will replace it, coz it's under warranty. On HTC Indonesia's Facebook page there seem no reports about it.

Anybody in Indonesia who has the same phone experienced the same problem?
[HTC Sensation] forzanetti:
Have you contacted HTC Indonesia? What is their response? As a fellow Indonesian I'm curious about their service level. Although I'm skeptical that they will provide good service like their American counterpart, I hope they can find a solution for you. Please do update us about their response.
[HTC Sensation] exxeHR:
Please participate in this poll so that more data can be collected:

http://xdaforums.com/showthread.php?t=1480266

Thanks.
[HTC Sensation] kennyk11:
..Do you have any close up pics of the finished product?.. could you not have placed the 3M tape along the entire edges (instead of 4 small squares) and then use the silicone to fill in any possible small gaps left?

---------- Post added at 04:38 PM ---------- Previous post was at 04:28 PM ----------

Do you think that the heat from the gun could possibly do some damage to the screen or hardware because it wasnt dissassembled before using it?...sorry for the stupid questions.. this is the only way I may be able to remove the dust from under my screen... I bought a Canada bell vs. Off of eBay.. and both Bell and HTC are telling they can't help me ...so I guess I gotta get it done myself
[HTC Sensation] felixoanta:
Sorry I don't have any pics of it finished, cause I don't have a camera, wish I did cause I would've done a photo guide. And yes, you can place the 3M strips along the entire edge, it was just easier to cut 4 squares instead of the strips, as they have to be somewhat thin for them not to show up(about as thin as the black border around the screen). As for the heat gun, unless you sit there for a long time I don't think you can do any damage, my phone gets hot as hell when I play a game by itself lol, anyways, place the heat gun on it's lowest setting, if it has any, and keep it 3-4 inches away from the phone moving around the edges making sure to constantly move, touch the screen after 30-40 seconds of doing this, if it's just slightly warm keep going another 15-20 seconds and you should be good to go.

Hopefully there's no problems posting this... http://www.youtube.com/watch?v=1Q_KihDB4Og&feature=related - SKIP TO 4:30, follow for removal, don't take your phone apart, don't pull the battery out, hell you don't even have to shut it off, although I'd recommend doing the latter two.

ALMOST FORGOT, GET THE THINNEST POSSIBLE 3M TAPE, OR DOUBLE SIDED TAPE, SO THE SCREEN WILL SIT FLUSH WITH THE FRAME AFTER INSTALLING.
[HTC Sensation] germandude68:
I'm calling them on Monday for pick up and let you know the results. I posted this problem on their HTC Indonesia official Facebook page. Let's hope they'll do something. :-D
[HTC Sensation] jibninjas:
So if we get a replacement what are the odds that the new one will also get dust under the screen? I just noticed that mine has some significant dust and it drives me nuts, but the thought of trying to put my phone back to stock in order to ship it back and then pay $20 for shipping for the new phone only to get more dust under the new screen is not appealing.

Any thoughts?
[HTC Sensation] andy1969:
I thought it was just my phone noticed this thread my sensation has dust all under the cover both left and right of screen in the middle section part.

I will contact HTC UK see about a fix or replacement handset as I'm not happy at all there not a cheap device by any means.
[HTC Sensation] T-Macgnolia:
I have read so many of the postin this thread, and I use to think to myself, "Thank goodness this has not happened with my Sensation. But my my Sensation suddently had locked up one day and then died. I called T-Mobile costomer service and got them ship me a replacement Sensation. The replacment woks great, but like two days after I got the replacement I noticed dust under my sceen. I attached a photo of it and as you can see from the photo it is pretty bad. It is on both of the long sides of my screen and looks almost like it was blowedunder there some how. I am not really happy about it but I have not decided if I am going to call T-Mobile customer support again and request another replacement or not. Just wanted to share this with others.

​

Also this post and photo was made with my Accer Iconia A500 Tablet :D
[HTC Sensation] nokianich:
same happened to my Sensation month ago, same place of dust accumulation, sent it back and T-Mobile sent me replacement, paid $20
[HTC Sensation] andy1969:
Them pics are like mine white dust particles HTC need to sort this out.
[HTC Sensation] red12355:
So I'm guessing this is still a problem? This is the only thing putting me off from buying a Sensation.
[HTC Sensation] nevrlow:
Hey man. Just just get one. See if theres dust. Mine still has no dust under it and ive had mine for awhile

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] red12355:
Yeah I did some googling and supposedly it's been fixed. But that post was all the way back in August and people are still reporting problems so I don't really know what to believe.

The HTC Sensation seems like a great device but I don't want to have to deal with going through multiple exchanges.
[HTC Sensation] nevrlow:
Htc sensation is amazing phone. Please post pictures of the dust I've had my phone for about 3 months and I still have no dust whatsoever.

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] germandude68:
Here is the ironic part. On HTC's pamphlet for the Sensation it says:

Premium design

HTC Sensation features unibody aluminum construction for a premium look and solid feel. The glass is contoured along the entire edge of the screen. Not only does it feel great when you glide your finger over it, but it also protects your screen from grit and sand when it's face down.
[HTC Sensation] nevrlow:
Lol thats funny.

Sent From My steak using A1 steak sauce app (Sensation)
[HTC Sensation] caloyzter:
Got this one too. I thought it was a dust too and it really annoys me actually there are 2 dust in my screen but can be seen even when the screen is off. turn it back to htc store and says it was not a dust, I dont know but the said its like a dead pixel luckily its still on one week replacement they changed it immediately.
[HTC Sensation] gimmie dat:
4th replacement unit due to dust should arrive later today. I'm tempted to try the silicone mod. If you did this, how is yours holding up? Did it work? Can you tell by sight or touch that silicone is there? I read the thread regarding the fix with heat gun but I think that method may be a little too extreme for me to try on my own.

I tried to blow compressed can of air into the borders of the screen. Now, instead of having a comet like trail of dust in a concentrated spot, it spread the dust out more evenly. Now it is a little bit less distracting while the screen is on and in use.

Then I tried to vacuum out the dust by running my house vac with attachment (the one to clean corners of room) along the borders of screen. Of course that didn't work but I did see something interesting happen. When passing over the sections where the glue or seal gave out, the bottom part of the screen gets sucked up against the top glass. Kinda looks like what the old school screens look like when you press on them too hard.

The screen is the primary input/output piece of hardware on this device. There is really no excuse for such poor quality control. I don't expect my phone to be water proof, or even withstand a straight drop onto pavement. I

DO

however expect my phone to stand up against the normal stress of being slid into and out of my pocket. HTC has lost faith in their products.
[HTC Sensation] Cola-Wodka:
How to find out what display is used?
[HTC Sensation] eadred:
Do you guys had the dust particle right from the start or has it come after a few days? The latter would be more worrying cause it might then happen to all of us - or maybe just to the one who got a screen manufactured by sharp?
[HTC Sensation] StefanB86:
http://xdaforums.com/showthread.php?t=1131592
[HTC Sensation] jparity:
Good to hear.

Keep us updated on whether or not you are still experiencing the issue.
[HTC Sensation] graffixnyc:
Have you guys had dust under your screen since day one? or is it something that has happened over time? I dont have any dust or dead pixels... yet (knock on wood)

Wonder if a body shield and screen protector would help avoid this
[HTC Sensation] eadred:
I havent' tested the device yet, but I am kind of scared to. It is already my third sensation, as the first one was having a massive earpice buzz issue, which the second had not but had dust instead.

I keep my finger crossed that I won't be experiencing any of those anymore. I would be sooooo pissed if the dust issue was gone but the earpiece buzz was back. The latter annoyed me much more indeed.
[HTC Sensation] jparity:
It's definitely something that happens overtime unfortunately..... It's not very noticeable early on. Besides this, I love this phone.
[HTC Sensation] eadred:
As feared, no more dust under screen, but a buzzing noise in earpiece when calling. Curse
[HTC Sensation] secano:
NO! If the screen is sealed properly, there shouldn't be any dust under the screen. I still have my HD2(which is 15 months old now)with zero dust. NONE.
[HTC Sensation] jparity:
I also upgraded from a HD2. I got some dust trapped on the screen when I applied the screen protector. But beside that, I don't see any dust underneath the screen on my HD2 either.

PS, did those of you that got an replacement have to pay a restocking fee?... T-mobile.com says smartphones have a $50 restocking fee...

http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_ReturnPolicy&print=true
[HTC Sensation] brian85:
I have about 10 new particles of dust under the screen. Definitely have to return now.
[HTC Sensation] reneover:
Can someone make a picture of this? I am curious how it looks
[HTC Sensation] aeox:
Had 1 small dust on the bottom left corner the first week.

Now I have about 5 big dust on the middle right of my screen.

I contacted HTC to see what they can do, as I have the international version. :(
[HTC Sensation] graffixnyc:
Got my sensation on Friday, unbranded Asian version. No dust under the screen.. YET. Trying to think of ways to avoid getting it. maybe put a thin strip of clear tape around the seems? of course so it's not very noticeable.. Also the people getting dust is it without a case or is it happening even with a case on?
[HTC Sensation] Lcrkz0023:
Im sure you probably have some and dont know it....clean your screen, Have the phone in sleep mode..shine a flashing on it and look close...or look at it in natural sunlight. You will see fine, small, particles under the screen (very very small). Its one of those things you gotta go looking for, many cannot see it in normal everyday use especially if you have a screen protector on or finger print smudges. Honestly if you dont notice, I wouldnt go looking for it...it'll just piss you off and why do you want to be pissed off. LOL

Honestly Im not worried about it. exchanging wont help at the moment just just gonna get the same thing if not a worst device. Search the interent and just put in " HTC dust under screen" its been a case happening in every HTC phone. Besides, I dont keep a phone longer than a year so Imma have something new in prob 6mos or so and have sold this one as that has been my pattern for over nearly 10 years now.