yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] _kansei_:
Am I the only one in this thread who actually *likes* T-Mobile? I don't understand why anyone would try to take advantage of them and lie to get a discounted phone or to upgrade before they're actually eligible. :confused:

If you can't handle paying full price or waiting until you're eligible for an upgrade, you shouldn't have signed a contract with them, simple enough.
[HTC Sensation] beagz:
Yes, the idea is not to lie but to ask politely to see IF they will work with you.

As I stated earlier I called and ASKED if they could waive the additional 2 months I had left before I qualified for the fully reduced upgrade price.

Then the nice operator OFFERED not only to waive the 2 months but gave additional BILL CREDITS to offset the price of the phone.

Phone was still $250. But I got bill credits for $50 (instant rebate instead of mail-in) and a loyalty credit of 1 free month valued at $75.

So in effect I got the phone for $250 - $50 - $75. (effectively $125)

Please just be POLITE and do not be demanding. They have made several good offers to people calling in.
[HTC Sensation] Shaquiel Harris:
Got the phone cheaper than me for 148 :/ good stuff though.
[HTC Sensation] kolyan:
I did ask politely: I would like to upgrade the phone and what is the lowest price I can get with new 2 year contract. < he said $250. then i mentioned "free phone"
[HTC Sensation] Shaquiel Harris:
wait.. why are walmarts selling them for 250 when online at walmart.com they are 149.99? :confused:
[HTC Sensation] nccu_eagles:
says $149 on website http://walmart.letstalk.com/product/product.htm?prId=39054&corpId=686

but you have to purchase by 6/14/11

http://walmart.letstalk.com/popups/promo_popup.htm?promoId=294258
[HTC Sensation] xnifex:
anyone have any luck with only a 1 year extension of their contract? I don't want to sign a 2 year deal. I called retentions & he wouldn't budge on the 2 year deal & would only do $250 with the $50 MIR. I don't care about the price, I just don't want to do a 2 year extension. Gonna call back later today.
[HTC Sensation] Scoop24:
I think you guys are gonna have a tough time getting deals through retention right now. They might be on to you guys calling just to get a better deal. Glad I got it through Wal-Mart. Cause the last few retention post/outcomes sound terrible no deals at all compared to the guys who did it last night.
[HTC Sensation] xnifex:
I'd say it's because the stupid idiots who call & say "well someone online said to call & I can get it for free"

morons ruining it for us.
[HTC Sensation] EmceeGeek:
Unfortunately for us in Metro Detroit, Walmart doesn't even sell T-Mobile phones! Best Buy doesn't sell T-Mobile phones anymore either. We're stuck like crap here!
[HTC Sensation] nccu_eagles:
now I understand why so many people are leaving Detroit lol :D
[HTC Sensation] martinchavez90:
I said this myself a few post earlier! !!

Thank god I was one of the first one to call :)
[HTC Sensation] kolyan:
Call again, this time was ready to pay full price and was ready to sign up for previous deal that Retentions gave me. 2-year contract 1000 min. 5g data and text for $110 with 1 month free. Turned out that even this was BULL****. and quoted price was for 200MB data. My wife is not under contract and has 500 min and 5gb data for $40 bucks, and I have all unlimited 5GB for $85 bucks. Their BEST offer was to sign 2-year contract pay $130 bucks for 1000 min and 5gb data with text.....

Thanks.....great ****ing deal assholes.

ps. was also ready to buy 2 phones....prices were 250 for one and about 450 for second, also said both line do no qualify for instant rebate.

Will think again about dumping Tmobile.....just wish Verizon was a bit cheaper
[HTC Sensation] setzer715:
Some people baffle me. Everyone wants everything free. The phone is NOT free, it never was. It is subsidized if you sign a 2-year contract. 2 Year, NOT 1 year. The reason they make you sign a contract is because they are fronting you the money for that phone and need you to stick around long enough to at least recoup that money back. Do you think T-Mobile get's the phones for free? Duh.
[HTC Sensation] kpjimmy:
This was the same script tmo told me when I called them before I bought the phone from wally mart. The lady was nice and said that I needed the a new data plan and that I could not grandfather my existing data plan. I thanked her for the info and called Wally Mart and asked them if I could keep my existing data plan and was told yes. So I went to my local wally mart and got my phone for 148.88 like others have on the 8th and 9th.
[HTC Sensation] lessthanjoey:
I called customer service twice today.

First guy wouldn't budge on the regular "early upgrade" price (I'm 5 months from end of 24 month contract) - I forget, but it was about $340. Said I'd think about it.

Called back in a little while and the second guy gave me the regular $250/$50 MIR price so I went with that. That seems perfectly fair to me - I don't need free...
[HTC Sensation] kolyan:
My early upgrade price was 430-450 or something....not 340
[HTC Sensation] ugonnax:
How long do yall think Walmart will be selling the sensation for 149m
[HTC Sensation] lessthanjoey:
You're right - I think it was $435 (550-115) but then he offered another $60 off so I got $375 or so. A little more than $340 and that was after the second deal.
[HTC Sensation] kolyan:
haha.....it was the other way around for me. I was told $340-350 or something, then she said opps sorry my system is freezing and showing wrong prices, put me on hold, and when came back said the price is $435 or whatever.....

I dont get it. Is that department full of idiots over there. It was kind of weird that 3 times I called customer service, all 3 times i was never transfered to Retentions, and was told that THIS IS the Retentions.
[HTC Sensation] Scoop24:
I don't even ask for rentention I just say cancel when the machine ask. It takes me straight there.
[HTC Sensation] nccu_eagles:
The $150 price is only good until june 14
[HTC Sensation] ugonnax:
What does it go to after that?
[HTC Sensation] latteladyla:
It says June 12th-18th on the ad, but who knows with stock levels, etc...
[HTC Sensation] TJBunch1228:
Seriously, if you are not eligible for an upgrade and customer loyalty offers you the phone for full upgrade price and you ***** about that, you need to just go away. I am not directing this to anyone in particular, more like the ubiquitous you.

Saying tmo sucks or you are cancelling because they won't give you their newest, highest end phone for free days before it even technically goes on sale are just never going to be pleased. I haven't yet used a cell provider as generous as tmo.
[HTC Sensation] kolyan:
and just for fun called Walmart to get it for $250 with 2-year contract....also cant do it because my wive's current plan needs to be upgraded which i dont wanna do..

oh well, wanted to check out the phone and resell it if i dont like it, but i guess not. i like my hd2 too. plus one of the reasons i wanted Sensation is noise cancellation which it turns out it does not have.....
[HTC Sensation] kgbkny:
I couldn't agree more. Despite the fact that I was ready to pay full off-contract price for the Sensation, I decided to call Customer Loyalty (a/k/a Retentions) and ask if they could hook me up with any kind of discount. Again, I was ready to pay full, off-contract price, so even 50 bucks would have been welcome. When a rep answered, I politely explained that I am really interested in getting the Sensation, but I have used my upgrade on the MT4G just 7 months ago. I then asked if it would be at all possible to get any kind of discount. The rep pulls up my account (I've been a T-Mobile customer for 6 years and always paid on time) and offers me a full upgrade price ($199 with a MIR) without me even trying to negotiate. My jaw nearly hit the floor - I was hoping for a small discount, but was not expecting a full upgrade price. No contract extension was required, either.

I explained that I want to pick the phone up at a store, instead of ordering it over the phone, so the rep made a detailed notation to the store clerks. That's what I call customer service. It'll truly be a shame to see T-Mobile swallowed up by AT&T.
[HTC Sensation] fiestaterp90:
For those of you who ordered the phone from t-mobile yesterday, what does your order status say? Mine says "Status: Being Processed." Not sure if it will get here by Wednesday if it hasn't shipped today. Also, is anyone else's order blank? It just says I paid 600 bucks for nothing.....although in the account activity area it does say "Thank you - you ordered the HTCHTC Sensation 4G via Customer Service on 06/12/2011 at 06:32 PM"

Anyone know what city they ship from?

Edit: Spoke to soon, status just changed to shipped.
[HTC Sensation] platinumandroid:
Seriously,nice to know some people still have integrity!!
[HTC Sensation] xnifex:
Ended up calling CC because I only wanted a 1 year extension. Apparently they no longer offer that at all. Ended up extending over the phone for 2 years & getting it at walmart for $150. Even the CC rep said that was the best way to go about it since it's cheaper.

For anyone in the Phoenix area that wants to know: Walmart on 51st ave/Indian School has 1 more. Haven't called 75th ave/Thomas or 101/Camelback but all other Walmarts from I10-101N & 101W-US51 are out. Good luck
[HTC Sensation] danog:
+1 well said man
[HTC Sensation] Shaquiel Harris:
Been a customer for forever and never heard of this retention.. whats the number?
[HTC Sensation] latteladyla:
You have to get transferred to them (Retention) after first speaking with reg TMO customer service. They will usually try to "help" you 1st. If you tell them it's a retention issue & you're "evaluating leaving", they'll be happy to transfer you. :)
[HTC Sensation] TJBunch1228:
Not true. There are a few keywords that will get you directly to retentions. When the IVR asks what I want, I say "contract", and I'm immediately routed to retentions. The phone doesn't even ring once before a rep is there to help me.
[HTC Sensation] ugonnax:
Can Walmart check to see if your bill is past due and stop you from upgrading?
[HTC Sensation] pdxrealtor:
Yes..........
[HTC Sensation] Shaquiel Harris:
Oh thats awesome. Been a customer forever. going to see if i can get my brother a free phone on the fathers day sale through them.. kinda unfair since we bought him the mt3g slide.. and it went completely dead by them a few months after.
[HTC Sensation] Five0nIt:
No............ My bill is past due and I upgrade just fine.
[HTC Sensation] TJBunch1228:
Maybe off topic, but here's to hoping that all of us who receive the phone from tmo via UPS get an S=OFF version.....

I get optimistic when I drink.
[HTC Sensation] ugonnax:
did they say anything to you about your bill
[HTC Sensation] lightforce:
I really wish you could chec walmarts inventory online. I hate calling in and asking for the HTC sensation and people saying no Tmobile doesnt have the playstation.
[HTC Sensation] GorillaPimp:
For me, I still had a $200 etf on my account anyway so if the Sensation turns out to be the devil's stool sample I will hit the road to Sprint and use my old Razr when I go out of the country. I figured out late I didnt have to switch the terms of my 5gb data plan but with wifi calling I won't have to use my crummy sipgate account or a computer and gmail to make reliable calls and I'm going to be using way more minutes. The way tech is moving that 2gb limit will be bumped to 5 by the end of the year.
[HTC Sensation] cwee477:
would like to know also if walmart can see past due balance and would stop you from upgrading
[HTC Sensation] GorillaPimp:
I started to not like Tmo but after the hookup they gave me (just got my ups shipping info) I am loyal. Fact is, I want a new phone. Either a Evo3d or a Sensation. Why would I pay more to stick with a crummy plan that will eventually swing to the beast (att) when I could get a EVO3d cheaper with Sprint? I'm willing to meet the terms of my contract aka an etf fee of $200. Not everyone here is just posturing.

BTW i work every friggin contract I have with any vendor for the most I can get, just like they do with me. It's capitalism. They want my business and I want to give it to them, as long as we like the terms we're happy.
[HTC Sensation] fiestaterp90:
Here's to hoping we actually get it by Wednesday! Mine says "Shipped" but UPS doesn't have any info about it, meaning tmobile probably printed a shipping label but hasn't actually given it to UPS yet.
[HTC Sensation] lightforce:
Those waiting for Tmobile Fathers day Sale.

Phones wont be free.

http://www.tmonews.com/2011/06/t-mobile-formally-announces-fathers-day-2011-sale/
[HTC Sensation] GorillaPimp:
+100000000000000000000000000000000000000
[HTC Sensation] GorillaPimp:
My information says UPS Overnight with a delivery date of the 15th. Status info can take awhile to update on UPS' side. Sometimes packages can go unscanned until the destination.

Man I'm going to be bummed out if I get a defective unit. I'm always scared buying brand new electronics at launch.
[HTC Sensation] fiestaterp90:
Right. Mine says UPS express with an estimated delivery of the 15th. I do shipping for an ecommerce website, and as soon as we get the package ready for delivery and print the UPS label, we send the UPS tracking number to the customer. This doesn't mean that UPS has picked up the package. That's why the fact that they gave me a tracking number does not mean much to me, but it will probably be fine.

edit: every time I say it's not going to come by Wednesday, t-mobile proves me wrong. Shipping info just came through. Phone is in Kentucky. I am in Maryland. That should make it here by Wednesday. Maybe even by tomorrow if it leave Kentucky soon :) . But probably not.
[HTC Sensation] pdxrealtor:
My Wallmart, PDX OR., told me they had turned down customers all morning long (7 to be exact) on Sunday. Reasons ranged from grandfathered plans that Wallmart couldn't deal with from past due bills from bad credit.....

Just saying...
[HTC Sensation] SuperFly03:
Got my sensation today. Bad ass phone... only problem: Sense framework doesn't lie to the Exchange server like it used to.

On my Incredible/Thunderbolt/Any other sense phone I can connect to my work email but I can't connect on the Sensation since Android doesn't enable encryption.

Grr very frustrated. Great phone... damn Sense 3.0.
[HTC Sensation] ugonnax:


Ours is 3 days past due. Think that would stop them from selling me it?
[HTC Sensation] Du22ty:
Just got a sweet deal from customer loyalty.. she gave me a $200 credit for being awesome, her words. She also gave me a $50 rebate and switched my sister in law and mom's data plan to my unlimited $20 plan.

Woman wouldn't waive the express shipping fee though! The nerve! Should be here on the Thursday.
[HTC Sensation] pdxrealtor:
I just cancelled two lines due to the fact they wanted to refresh my 2 year contract as a result of going from 5 GB to 2 GB.

They say this is because the entire plan changes. I say the entire plan changed when they throttled the 5 GB I signed up for before the throttling rule was in affect.

It's a one way contract.... As soon as there is another BMF phone on ATT I"m gone.

Tmobile coverage sucks, and so does the way they bully you.
[HTC Sensation] TJBunch1228:
Yeah, same here. I wasn't expecting to be able to order it until the 15th so the fact that I was able to order last night and have it that much sooner is a huge bonus to me. Getting it from a corporate store on launch day was never an option anyway. I may drive by the store Wednesday morning though just to see if there is a line for ****s and giggles.
[HTC Sensation] fiestaterp90:
So....on my UPS tracking info, it says that my phone was shipped by ground shipping, when I paid 20 bucks for express shipping. A quick google search brought up a bunch of results of tmobile customers complaining that they paid for 3 day shipping and it was shipped ground instead. Apparently tmobile does this when the shipping facility is close enough to the delivery address that the phone will get there in 3 days even with ground. So they charge extra money for 3 day shipping, ship with ground shipping, and pocket the extra money. that's kind of annoying... I'll be giving them a call tomorrow morning.
[HTC Sensation] Du22ty:
Yeah they bullied me into taking a free Sensation and they also had the nerve to save me $20 a month on data fees. Those bullies. :confused:
[HTC Sensation] GorillaPimp:
UPS says "Ground' & but I think I'm in a one day zone in Carolina

Yeah I'm hoping but if it isnt here in 4 hours they will let it sit unless it really did ship overnight.

I just realized I'm a phone whore :(
[HTC Sensation] setzer715:
Bully's? Your funny, just wait till your on ATT there pal. Say goodbye to customer service, of any kind!
[HTC Sensation] fiestaterp90:
Apparently tmobile ships it ground despite what you paid for if they think it will get to you in time. That's quite dishonest in my opinion. If you google tmobile ground shipping a number of people complain about this. I'm going to call for a refund tomorrow. I understand that they probably will get it to me in 3 days but they still did not give me the service that I paid for.
[HTC Sensation] setzer715:
I don't think it's Sense 3.0. I'm running 3.0 on my MT4G right now with my work exchange synced just fine. Contacts, calendar and mail. What encryption are you talking about needs to be enabled? It has encrypted SSL capability.
[HTC Sensation] Five0nIt:
Nope. They didn't even mention it.
[HTC Sensation] GorillaPimp:
I noticed that too lol But I got free "overnight" shipping. I'm only a few states away from Kentucky so it went ground. If it isn't here on Wednesday I will call them and complain since I was going to pay to have it overnighted before they gifted it.

Be careful how you ask/complain. They may tell you the $20 is for shipping and express processing lmao
[HTC Sensation] GorillaPimp:
Yeah I just replied to your post. That can bite you especially around weekends. I've had UPS sit on stuff for days since it was regular ground even though it arrived in town within a day. I dont mind them making money if it gets here when they say. They didn't actually get me with that one though.
[HTC Sensation] fiestaterp90:
I guess I'm extra appalled by all of this because with the company that I do shipping for, if someone pays extra for 3 day or 2 day or overnight shipping, we will check if ground can get it there in the same amount of time, and if it can, we *refund* the customer the difference between the express shipping and the ground shipping. Not to mention I paid 550 for the phone and 20 for shipping. If I had gotten some kind of discount like free shipping or something I'd probably be much more forgiving.
[HTC Sensation] pdxrealtor:
9 year att customer prior to leaving so I could get a decent android device.

While service wasn't perfect, it was always leaps and bounds over tmobile. As is was the coverage.

Get what you pay for.

Even before the iPhone att subscriber numbers smoked tmobile.
[HTC Sensation] GorillaPimp:
You're company is doing the honest thing. I'm pretty sure you could get a credit if you call and speak to the right person, the right way. It may take a few calls if you run into idiots. I would be surprised if T-Mo upper mgmt knows about that. Doesn't seem to fit with how they operate. I'd expect that from AT&T or Verizon.
[HTC Sensation] _kansei_:
It's a lot more than having support for SSL connections. Your exchange admin can require full device encryption as a condition of allowing you to connect, just as they can force you to use a PIN to unlock your device and have the ability to remotely wipe your phone. If they have enterprise CALs they can even do fun things like disable your camera, bluetooth, or prevent you from setting up a personal mail account on the device.

/on the exchange team

edit:

... oh and I refuse to connect my personal phone to the corporate exchange because of policies like that. Mainly the PIN policy is annoying, as it requires it with no delay.
[HTC Sensation] cwee477:
Does anyone know if walmart still has the sensation @ 148 upgrade price?
[HTC Sensation] SuperFly03:
SSL is the encryption on the connection, the encryption I"m referring to is a 2 piece exchange profile which enables on device encryption (aka all files ont he phone are encrypted) and encrypt SD card (same but for the SD card).

In Any previous sense phone I could connect (not AOSP, only sense or touchwiz), but with the Sensation and Sense 3.0 it's failing to connect. In prior versions it used to not report support for the exchange policy... e.g. just not answer the server so the server moved on but now I think it is actually reporting back it doesn't support it.

This really sucks because that means only 2 phones work on my corporate email... iPhone and Blackberry... ugh. Boo Sense 3.0.
[HTC Sensation] SuperFly03:
Ended yesterday I believe.
[HTC Sensation] cwee477:
Oh because on the weekly ad it says 148 but just checking.
[HTC Sensation] Scoop24:
Try anyway you might get lucky.
[HTC Sensation] fiestaterp90:
that's basically what happened. I'll try calling back later and I'll try to speak to someone higher up, and if that doesn't work, it's not really a huge deal.
[HTC Sensation] setzer715:
On some versions of Android (AOSP, maybe mySense?) when adding my corporate email I would get a notifcation to Activate the security policy for my company. Is that what your talking about? If so, I don't get that popup with Sense 2.1 or 3.0 but I'm still able to sync to work email. Strange.

I know my company is getting ready to have more VPN access on Android, I wonder if it will be compatible with Sense 3.0 since your having problems? Hmmmm...

EDIT: Does Touchdown still exist? LOL, maybe it wold work? Not as nice as built in but I remember my G1 days and using Touchdown!
[HTC Sensation] hah2110:
TD is WAY better than the stock clients.
[HTC Sensation] setzer715:
Way back when I quit using it it couldn't automatically sync contacts with your phone. You could manually copy them over but anytime I added or deleted a contact it wouldn't auto update so I moved onto stock clients. Apparently they changed that. Just installed it and removed my built in exchange to give it a try again.

My Serial number I bought over 2 years ago still works! :D
[HTC Sensation] xnifex:
my buddy just got done upgrading at the $148 price so go to the store. I think it's only online where it goes til today
[HTC Sensation] cwee477:
Thanks for the info....I'm waiting till tomorrow because that when's I'm eligible for a full upgrade price
[HTC Sensation] durps:
Is it $148 for upgrade price, or new contract price? Or even both? lol
[HTC Sensation] xnifex:
should be for new & full upgrade
[HTC Sensation] _kansei_:
There's always Good: http://www.good.com/android/, but it would need to be supported by your corporate IT, If you're at a small company where IT is flexible and has time to care about things like that.

With Good your exchange admin can have it detect if your phone is rooted and disable access

Ugh Touchdown is so terrible, it makes me sick just thinking about it again. Use it as a last resort only.

Whenever the phone and tablet branches of Android converge (next year maybe?), you'll have device encryption support (honeycomb added it): http://code.google.com/p/android/issues/detail?id=8686
[HTC Sensation] jmazz3:
Wow, I ordered my Sensation yesterday with the express shipping. They told me to expect it Thursday or Friday. I got my tracking # this morning but it didn't have any details so I was starting to think I wouldn't get it until Friday. I just checked and UPS now shows it in Kentucky with a delivery date of tomorrow! I'll try not to get my hopes up as they could still push it back a day. It only has the first arrival scan. It would need to leave there and get to the northeast by tomorrow morning to get on the truck.
[HTC Sensation] latteladyla:
Thanks for the info, I will try this w/auto syst. Was just answering the orig quest which was for the # to call Retention, which of course is not available directly.