yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] aeox:
Day 5,

One speck near the usb port. :(
[HTC Sensation] ridikolous:
Is anyone exchanging theirs because of one spec of dust. I dont want to be the only one that's anal.
[HTC Sensation] Zheiko:
Well, I dont think they would accept one spec in store as a reason for warranty, however if one got in, it wont take much longer and more will get in soon, so, use it as normal and you will see...

Anyways, it seems that HTC is taking this responsibly, and is repairing affected phones within warranty
[HTC Sensation] afhum:
I did! Lol.. i guess it made sense cos i just got it in less than a day of purchase so i complained. Sadly the new one got a spec of dust too.. while i was at the shop, even with my observant eyes, it was clear.. i guess when i moved it around after picking it, the dust from the manufacturing appeared.. but at least i know now that the dust was not from my pocket.
[HTC Sensation] zahashingo123:
I wish they'd make a htc store!

It would be so much easier to ask questions and get repairs.

Something like a genius bar would be great.

I've gotten my iPad 1 replaced 4 times because of dust in the screen and many many screen replacements with iPhones

I would love to see htc have great customer care too
[HTC Sensation] jparity:
just got my sensation this morning.

After reading so many posts about dust in the screen, I took out my LED magnifier and guess what?... 3 pieces of dust about the size of a pixel. It doesn't really bother my THAT much, I had a lot more dusts underneath the screen protector for my HD2. Nonetheless, it is quite annoying knowing that they are there. I have decided to not do anything about it, unless it gets worse.
[HTC Sensation] Hoggles:
WTF?

So I gotta put in my 2 cents....

DUST under the screen???? I mean really HTC???? Over and over on multiple models????

Is it me or is this just the most BIZARRE thing to ever have happen (I guess repeatedly over years) on "high end" devices or what? Especially from a "leader" in the superphone race. WTF is going on in the plant? How does this dust problem happen to HTC but not happen to any other high end companies?

Have they ever publicly commented on it?

I just switched my G2X for the Sensation today and am loving it so far. Couldn't get past the screen bleed on the G2X. This qhd display is sick! 4.3 16:9....love it.

No dust specks....whatever those may look like. Do I need a magnifying glass?

No dead pixels (checked with Dead Pixel app)... thank the maker, as I know it happens from time to time with any LCD, from any maker.

I guess time will tell on the dust getting in. Again....how in the holy mother F does that happen at a sterile modern manufacturing plant????

Isn't a totally sealed lcd screen phone making 101? :eek:
[HTC Sensation] Ghisy:
I'm probably getting the Sensation once it's s-off but how do you guys get an exchange for a piece of dust under the screen? You just walk up to the guy and say "I have a tiny piece of dust under my screen, can I get an exchange?" (this is a legimate question, not a joke!)
[HTC Sensation] Takiwaki:
Yes you can
[HTC Sensation] afhum:
When u got urs swapped, did the dust issue gone on ur new sensation? Mine didnt :( i see no dust when exchanged it but there r few now.. is there anyone who got dust but aint giving a crap about it? :)
[HTC Sensation] jparity:
Me.

I have a few dust bits underneath my screen, and I'm just ignoring them. To be honest, I can't see them unless I have my face on the phone and with a flashlight shining on the screen...

My screen is usually way too dusty and oily for me to notice the dusts under the screen. I will definitely keep an eye on it. I will consider going back for an exchange if the issue gets worse. I've only had it for a day and half, and I'm thinking/hoping that the dust issue is just due to unsterile factory floor, and not because of bad sealing of the digitizer to the screen.
[HTC Sensation] afhum:
Yeah, you're right. And i shall be just like you :) keep us updated! Cheers..
[HTC Sensation] secano:
Yep, after 2 days with the phone, I can assure dust is getting under screen. Visible only during sunlight. Can I replace it? I mean, even if they do give me another one -- what can guarantee me that phone won't want the same problem?
[HTC Sensation] SousukeUK:
To scared to check

Oh HTC only you can pull it off!

Don't matter you use Gorilla glass or bullet proof glass,

The dust just makes it under your screen.

Worst of all same problem keep popping up on high end devices and

People still keeps on buying them like hot cakes.

No wonder HTC don't give a rat ass about it.
[HTC Sensation] mndgz:
I think it would be beneficial if everyone who has / doesnt have dust or dead pixels would state country and supplier of their Sensation
[HTC Sensation] h0llyw00dj0e:
just got mine yesterday at T-Mobile. hope i dont ever see dust under mine.
[HTC Sensation] jonsmith709:
Thanks, I'll remember not to upgrade when it arrives, as I did with the other... I've hit the Thanks button.....:)
[HTC Sensation] masondoctorjt:
I have the Newer SH18 models and was wondering about dust. I was mentioned earlier but nobody replied to the post. I have only had it 3 days but there is not one spec of dust and no screen clicking. Has anyone had issues with the ones newer than SH17?
[HTC Sensation] Michael_Mcr:
Appologies for not reading the entire thread here, but perhaps i can relay my story of dust under the screen of an 02 UK Sensation.

Got the phone back in July and after about 2 weeks, a fan shaped spray of dust particles started appearing from the middle of the right edge of the screen. This fan shaped spray got progressively bigger over time and about 10 days ago i sent my phone back to 02 for repair. They had a look at it and then said they were "waiting for parts" and after 3 days announced that they have authority to exchange.

What i got back was a new Sensation in an OEM 02 box with a letter saying they had replaced it as they could not fix it within their 7 day target period. I inspected the new phone carefully and it appears brand new with no sign of usage or wear to the USB port and no usage scratches to battery cover, volume button or power button. There is also no sign of a memory card or SIM having made contact with their edge connectors. So i am fairly certain its new and not refurbished.

What is interesting is that this phone has a different type of display to the origonal phone. If you hold the phone at an angle under a strong light, you can faintly see 18 horizontal lines which divide the screen into narrow bands - I am certain my origonal Sensation didnt have this. Other than that the new display looks every bit as sharp and clear as the origonal one.
[HTC Sensation] Lozone:
It is less than a week since I received my phone from HTC for repair and I just notice I have a cluster of dust starting to build up in the same spot as before. The left middle.

I am very disappointed.

I guess It's time to look at other phone options.
[HTC Sensation] jonsmith709:
Mines O2, get my new one on Tuesday, I have seen one from somebody who works locally to me and his screen has loads of dust, he thought it was under his screen protector but I persuaded him to take it back, just hope he did. :-(
[HTC Sensation] stonew5082:
at first I thought "Oh well I can live with it." but its getting worse. soon the screen will be a big pile of dust. complete insanity. :(
[HTC Sensation] sn0warmy:
I had my SH15 replaced with an SH18 about 2 weeks ago. Since day 1 it has been in a slip case and every time I set it down without the case I set it face down. Everything was just fine until this morning when I noticed a large spec of dust under the screen in the middle right side just as my SH15 Sensation had. :eek:

I am truly baffled by this. I am now convinced there is no way to defend against dust from getting under the screen. I took every precaution possible and it still occurred.

I'm not going to waste my time with trying to get it repaired or replaced just to have the same thing happen for a 3rd time. I'll be looking into other phone options now.

Way to f*** up a perfectly good phone with a terrible design flaw HTC!:mad:
[HTC Sensation] mrg02d:
I say we sell these phones on ebay once the Nexus Prime comes out and hope we can offset the cost as much as possible!

Maybe a fully rooted phone will be worth more than a typical used phone? Im not going to "live with it". HTC needs to dig into their pockets and fix this problem.

Matt
[HTC Sensation] masondoctorjt:
Well if you google "Dust under touch screen" You will see many other phones on the page before the Sensation. If you Google "dust under screen of (insert the name of any touchscreen phone here)" You would not buy any phone. They all seem to have the issue. Many have it repeated times with Iphone , iphone 3,3gs,and 4, ipod touch, Samsung Galaxy, LG2x, and just about all others. Some are probably more sensetive to seeing it than others, and then some are just unlucky recipients of worst case scenarios multiple times. I know for a while it seemed that everything I bought I had to take back three times before I got a good one. One time I bought 3 identical olympus cameras, 1 for me and the other 2 for my mom, and one for my friend. Theirs were fine, mine on the other hand had a bunch of bright pixels on dark images, so I took it back, got another, this one even worse, then another, and it was just as bad, then I took it back the third time and finally got one with only one bright pixel, so I lived with it. That was 9 years ago. To this day my mom and my friends cameras are still flawless when taking pictures (Although way outdated). My point is some people are very unlucky like I was. This was a very well reviewed and highly rated camera, but somehow I got 4 of them that had the same issue. But many did not, and had forums been as popular back then as they are now, I might have been in there posting on all of them how bad that camera was, while the people who had no issues would've had no reason to go say anything at all. Hopefully this issue is way overblown, and the phone is just like any other with the dust issue. I do think however that phones that cost as much as these should be sealed better, I expect dust under the screen of my V188, but not my HD2 or sensation. By the way, neither of my HD2's ever got any dust whatsoever under the screen.
[HTC Sensation] sn0warmy:
While I see your point masondoctorjt, I personally have never experienced this dust issue with my iPhone 2G, iPhone 3G, iPhone 3GS, two Nexus One's, and two MyTouch 4G's.

However, I have now experienced it with both of my Sensation's. I cannot just write this off as bad luck. It's a design flaw, pure and simple. I truly do love the phone so I am still debating on getting it replaced one last time. But I really am considering the switch to another phone as this is just beyond annoying.
[HTC Sensation] Ryanrenesis:
The Cause

Youtube search this "HTC Sensation's display HASN'T fit neatly into fram!!"

Essentially, the screen doesn't fit properly into the frame of the screen.

Also, sn0w, did you try using tape to cover the edges of the screen? I think this is the safest and best method.

---------- Post added at 02:38 AM ---------- Previous post was at 01:56 AM ----------

I think he might be right. It might not be dust, but merely the glue hardening and becoming brittle. Having this property, the glue can dislodge into small particles and appearing on the inside of your screen.

After all, my first Sensation was at my home the entire time. I took the back cover apart a lot, and that could be another reason to cause the glue to microscopically "break off". Also, many users say the dust just occurs randomly overnight, even when the phone is not in dusty environments.
[HTC Sensation] alildevil:
Original post on page 55 about dust, post # 541

Well finally got back to the states, used my backup android rooted hd2, and sent my dusty sensation away to htc usa. They got it fixed it and sent back my same phone (made a mark in the inside) so its not just a replacement.

Took 8 days from the afternoon i mailed it.

The screen is perfect now, so I am happy it's fixed and looking good again.

I'm guessing just changing the screen, but this one behaves differently thou.

old one was:

The screen with my background brightness setting was about 55% and comfortable.

Screen was super sensitive, half the time i didn't even have to touch the screen for it to register some things.

New replacement one is much brighter, comfortable brightness now is at 35%

touch screen registers are more of a contact touch now.

Makes it easier with programs like SBM (art), Mango (comics), and in general any texting input.

I do have one problem thou, when it wakes from sleep, and it seems as if the screen freeze's - but if i hit any of the home keys at the bottom and back its all fine, and this is only be one time out of like 250, so it is okay for me...

So yeah, in general I am happy with the fix, it has been about 3 weeks since I got it back.

Oh BTW I will be keeping this out out of my pocket, as I think the heat being in a pocket with no air might have weakened the seal.

I have also found a case that fits it nice, funny its a large leather one by ATT. It only came with a belt clip. So, I cut the leather and stitched and glued a little around the 2 newly made slits and installed some black loops from my old army waist-pouch. Feels nicer with a little hanging then the old way. :)
[HTC Sensation] masondoctorjt:
Oh I agree. It is a design flaw. If an automaker had this same issue with this many cars, they would be forced to recall it. However I did one guy returned 5 iphones cause of dust under the screen, and that is why I say some people are just really unlucky, as I know of many iphone users that had no dust. Like I say, if my sensation gets dust under the screen, or the glue appears or whatever it is I will be sure and post it. For the record there is tutorials on how to apply silicone around the screen for almost every phone too, just shows that they all seem to have a lot of defective phones. I was dissappointed when I saw my Sensation was made in china, as I had 2 HD2's and the one made in china did freeze up every once in a while, and the screen wasn't as sharp, while the one made in Taiwan never had any issues like that. Seems that quality was a little better in the Taiwan facility. Of course that's my experience, but not fact. Hopefully if you do get it replaced one last time it will be with one without the dust issue.:)
[HTC Sensation] ariel123:
On my third sensation I had sent it in for repair three weeks later I noticed more dust in the excact same location. I'm still under the 90 days but I'm not going to he bothered. I can't believe there's people here actually thinking of getting the sensation xe. Don't waste your time the only thing your getting is just over priced head phones and internal memories you can't use. Besides that I read in another thread on xda that its all hackable to the original sensation by over clocking, and enabling the the phones ability to determine the beats headphones are plugged in.
[HTC Sensation] webmaster:
I have some great news! (NOT)

Well, my replacement Sensation arrived at the end of last week and I spent the weekend replacing all my apps and settings. I also meticulously covered the edges of the replacement unit with tape and then used a hairdryer in an attempt to seal the edges down tightly. I just took a look at my phone with the screen off, and TAKE A GUESS WHAT I SEE ON THE RIGHT HAND SIDE OF THE SCREEN..........

For those who dont know the answer is dust. This is on a replacement unit that is four days old. I am livid right now and want to throw this thing against a wall. I will be calling Tmobile as soon as I get home and telling them to send me a brand new (no refurbished) unit to see if it also develops this problem after less than 72 hours. What a total piece of garbage this phone is. For anyone considering buying a Sensation DONT DO IT.
[HTC Sensation] creepers28:
Just spoke to the HTC rep and he has escalated the issue. I'm getting a prepaid postage to send my phone in. This is second time.

We should make a big deal out of this. Start a petition or something. But we need to act together and make them ( HTC ) do something...maybe upgrade our phones to sensation xe or something...??!!! Suggestions anyone ???
[HTC Sensation] ariel123:
Lmao yea right htc upgrade every dust defected phone you know how much money they would loose. That's why they won't admit that this is a known issue. This is potty on htc part I'm really considering a Samsung phone
[HTC Sensation] creepers28:
Yes... Ariel123

It's and will be a loss for HTC to replace a device with a newer model.

All I'm saying is if we join forces being the victims of this stupid manufacturing defect... our voices will be heard. We are the customers and consumers.
[HTC Sensation] sn0warmy:
I have to agree that the issue is not dust but is actually just glue particles from the outside of the screen that are getting underneath the touchscreen. This is actually a better explanation as to why/how this is happening so so many of our phones.

As of now I only have 2 small particles of this glue under the screen. they seem to have moved back to the very edge of the screen so it's not worth fussing about to get the phone replaced just to go through the process of rooting a new one all over again. Especially considering that the new phone will most likely get the same issue.

I'm going to just hang onto the one I got with the hopes that it doesn't get any worse.
[HTC Sensation] shorty87:
T-Mobile sent out a free replacement phone which should be here in about a week. Hopefully that one doesn't have the same issues. Otherwise I'm getting the Samsung Galaxy S2!
[HTC Sensation] ariel123:
Your right we should have our vouces heard about this issue but what are we going to get back out of it. Its bad enough htc is ignoring us im pretty sure atleast one employee is aware of this thread

---------- Post added at 11:33 PM ---------- Previous post was at 11:31 PM ----------

If the galaxy note doesnt come to tmobile then i might end up buying the gs2
[HTC Sensation] Lozone:
Exactly what I'm waiting for. I'm getting the Galaxy S2 when it hits T-Mobile.

I was thinking about the Amaze 4G but I don't think so after this dust issue.
[HTC Sensation] ariel123:
Even though the 4g amaze is pretty similar to the sensation I still won't get it its not as attractive and will probably have its htc issues: on top of the dust issue htc sense is another pain in the ass. It keeps reloading everytimev i hit the home key when in an app
[HTC Sensation] gingerc:
Has anyone sent theirs back for this dust under screen repair after they'ved s-offed it and rooted and custom rom'd etc?

I'm nervous about sending it back and they make a fuss saying I've voided the warranty! I know I can s-on, but should I go to all the trouble and possible bricking risk if this is for a hardware fault anyway?

Any thoughts guys?
[HTC Sensation] Lozone:
Yes you should S-On before sending it in.
[HTC Sensation] shorty87:
Actually I've thought about it and am seriously considering the Galaxy S2 regardless if my new Sensation has the issue or not. I can just sell the new Sensation and pay a little extra for the GS2!

I plan to S-ON before sending my Sensation back to T-Mobile. Not worth having them fuss about it if they look at it. And it's not that hard to go back to S-ON. Plus you should be able to restore the Nandroid backup onto your new Sensation after S-OFF.
[HTC Sensation] creepers28:
GingerC ...yeah definitely S-on and restore factory settings before you send it. Better safe then sorry.

Well I'm gonna for the tmobile S2 too. Once I get back this phone. I'm done with it.
[HTC Sensation] Alipk52:
very noob type question: is there any app to set contrast for this device?, I have a sharp made screen, and It's showing pure white color in yellowish, or any other ideas will be highly appreciated!, and yeah I am also wondering is it showing yellowish coz of dust underneath the screen? plz advise me, I know in this section there are many helpfull peoples..my T-Mobile G2's screen is way better than this, closer to hd quality than this so called qhd screen...not impressed realy..
[HTC Sensation] gustav30:
Slightly off topic, but reading a lot of folks with the dust (or glue) issue are fed up and going to go for the Galaxy s2 when it comes out. Do you just bite the bullet and buy an unlocked one on eBay at full price? Because in T-mobile's eyes isn't it way to early for an upgrade? What do do with the Sensation? Sell that on eBay? I'm trying to find the scenario that really doesn't cost me any money. Fed up that HTC is forcing a lot of customers to think about this.
[HTC Sensation] FrAsErTaG:
following my boss getting a spray of dust in the centre of the screen from left and right I just removed my screen protector cause it was getting decently shabby and I have now found dust under my screen in the same places

s-on ad returning tomorrow
[HTC Sensation] quickbird144:
I juat bought this phone 4 days ago. Brand new. Have been taking excellent care of it. 4 days later it thanks me with specs of dust under screen in the top right corner.

Thanks HTC.
[HTC Sensation] simon.nottm:
Ok so I am now on device 3 back from repair today from HTC UK. Let's see if I get more than a week out of it this time. I'll keep you all informed!

By the way this is a SH16, as was my previous 2. Could other please post their first 4 serial number characters? Interest to see if this is linked as previous posts suggest no issues in SH18 or higher.
[HTC Sensation] scmurphy13:
I was just told by 2 different CSR's that I needed to take my Sensation back to the store I bought it from and have them take a look at it. I've never had any problems for getting my phones exchanged over the phone for dust under the screen.
[HTC Sensation] quickbird144:
You're kidding?! Man HTC is really hiding their tails on this one.

I think I'm going to the SG2. This is ridiculous.

---------- Post added at 08:18 PM ---------- Previous post was at 08:14 PM ----------

It appears I have a SH16 one. I'm starting to collect dust particles near the top right of the screen which can only be seen during direct sunlight. Can't see them when the phone is on. So its not a pain for me yet. However my phone was manufactured on 8-12-2011.
[HTC Sensation] ariel123:
Sell it on craigslist for 400 pay the extra 150 out of your pocket. Thats what i always do i have never waited for an actual two year upgrade but try to get rid of it before something hot drops becauae then people start comparing and want to payless
[HTC Sensation] kwiggington:
Phhht i wish
[HTC Sensation] Ryanrenesis:
Since you have used replacement tape to cover your gaps, I'm almost 100% sure it is the glue used on the phone that becomes brittle and breaks off into microscopic dust, depositing itself between your touchscreen.

Glue is the problem! Petition to HTC to fix their manufacturing process and make them aware of this issue or it'll merely crop up in future phones as well!
[HTC Sensation] phra09:
Currently I noticed more dust accumulated in the gap between my htc body and LCD.

The gap on the left side which is slightly bigger

I wonder will this lead to dust under screen issue for me? :(
[HTC Sensation] derkie:
re: repair

my device just came back from a week second repair from same dust issue, they have replaced a bunch of stuff including -rigid flex board assy, upper board w/o gps diversity, chassis pre assy, tw-lcd chassis and sub-assy to 82h lamination.

No dust yet (hopefully).
[HTC Sensation] pakraider:
Called T-Mobile (US) today, friendly rep told me that the dust is a known manufacturing defect from HTC, and that my replacement would be from a newer batch and would not have the defect. Crossing my fingers...
[HTC Sensation] Goldenrooster:
If this is actually true, then the issue could be solved. But it would mean that everyone who sends in their dusty Sensation now, would not have recurring problems upon repair. Can others please confirm when their Sensations stay clean?