yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Sensation4guy:
Possible place for dust to enter.

I think i might have found the source to our problem.

Maybe a HTC could make some rubber plugs to slide in there.

Mail them out for free too.:)
[HTC Sensation] graffixnyc:
Man.. I had a few specks that were only noticable when the screen was off and in sunlight but now I have a speck that is always visable no matter what. It almost looks like a dead pixel but I'm more inclined to think it's a bigger piece of dust caught under there. That one is going to annoy me like crazy. I'm going to send it in for them to clean and reseal.
[HTC Sensation] smashpunks:
This could be. But that's the led from the capacitive buttons. I bet that's sealed between It and the screen. I taped them up anyways
[HTC Sensation] Solidus_n313:
i have this issue as well, on the left side between the USB and the VOL down button, which also seems to have cause 2 possible dead pixels :/ the worst part is that where the dust is, i can CLEARLY see the imprint of a thumb from installation, must be those tired hands in tech sweatshop manufacturing plant :(
[HTC Sensation] KillaHurtz:
I had a smudge underneath the gorilla glass too, had to call T-Mobile and order a replacement. Think you can take a pic ? Where you see the print, and maybe a close up of the seal inbetween the top of the USB and the bottom of the volume rocker.

The seal looks something like this 1st pic, the 2nd pic is a smugde under my glass.
[HTC Sensation] zahashingo123:
I have that seal too. It looks so junk and it's so visible. And is only by the volume rocker. I wonder why it's like that
[HTC Sensation] Solidus_n313:
yeah, its not super annoying, but still, for a $700 fone, you'd expect a little better QA :/ ill post a pic when i get home, laptop webcam isnt good enough to capture, gotta use the HD2 :)
[HTC Sensation] larzy:
I have a nice long piece of black dust on my sensation's screen too. It's visible at all times (except black screen). It's next to the charging port and DEFINITELY wasn't there until yesterday (been trying to work out when it happened, maybe when I was walking to the train with the phone in my pocket last night).

It's very obvious so I know it wasn't there for the first week that I had the phone...
[HTC Sensation] Solidus_n313:
unfortunately, mine are visible, even with blank screen, but teh wierd thing is that i never saw then UNTIL i pulled off the stock screen protector.

so for all ppl keeping them on, i suggest to pull it off now just to be 100% sure there isnt dust or smudging so returns can be made

no worries tho, the screen cleans REALLY easy, and so long as sand or a similar substance isnt on the screen when you wipe it, it will remain pristine
[HTC Sensation] :
Going to give Mobile Phones Direct a call momentarily and enquire about procuring a replacement for my handset that has a piece of black debris trapped under the screen. Wish me luck!

Update: Success! Shall perform a factory reset and send my handset off today and I should receive my replacement on Wednesday.
[HTC Sensation] mycomputerisjunk:
Owned mine for a week and noticed a huge dust trail under the screen. It looked like a sand dune, seriously.

Anyway, I took it back to t-mobile and they said if I bring it in again for a dust issue they will not return it. I have 4 days left in my 14 remorse period. I may just completely return this thing.
[HTC Sensation] senzenina:
They should send all these devices to HTC for cleaning and resealing instead of giving you the same problem again and again and again, and some more problems if the new device has other defects. Problem solved. However I doubt that will happen.
[HTC Sensation] yourpassenger:
Are all you guys suffering from the dust issue using the USA tmobile device? I have UK vodafone device and have noticed no dust or anything. Just wondering if these problems were affecting a specific batch of devices. I also noted that some people have reported a gap in the seal surrounding the screen, any chance you could post up some decent pics showing where these gaps occur?

Cheers!

Sent from my nokia 3210
[HTC Sensation] Paging Dr B:
Yep. I just noticed this morning in direct sunlight I can see a few very faint dust particles under the screen. Thankfully I only notice it in direct light when the phone is off. As of right now I can live with it, but if it gets worse i'm exchanging it. You just lost a few points HTC.
[HTC Sensation] graffixnyc:
I have dust under my screen and it's not a T-Mobile US phone. Its a phone from Malaysia.
[HTC Sensation] smashpunks:
Most people honestly don't even know there it's a dust because it's a only seeable in direct sunlight with a perfect can screen... There there just can't see em ..
[HTC Sensation] nardone24:
While on a white screen like here or gmail app I saw dust undery screen

Left side between USB port and volume rocker. Pretty crappy... Tmobile had no problems replacing it. They even mentioned how 1 other person return the same phone today for touch screen issues .. and this is 3 days after I got it... My local tmobile takes care of me ( I work for Universal Studios) and feed them park passes all the time. I never have an issue or have to wait when I go there. Haha
[HTC Sensation] Paging Dr B:
You're probably right. The thing is that I never looked for dust before on my previous phones, yet with all of the dust talk I couldn't resist. I wish I hadn't been looking for it. Oh well, it's not really that bad so i'm not trippin'. I have 11 months and 27 days left to exchange it with t-mo.
[HTC Sensation] yourpassenger:
Christ you know what I mean. Seems that a lot of people complaining of this issue are usa tmobile sensation owners.

Sent from my nokia 3210
[HTC Sensation] graffixnyc:
No, you asked

And I replied, I have the dust issue and my phone is not the USA device (although I'm using it in the USA) so obviously it's not only effecting USA sensations
[HTC Sensation] fivestar0234:
Has anyone who uses a case have dust under their screens ? I'm debating on exchanging my phone and putting it in a case
[HTC Sensation] barmanham:
Last time I will ever ever buy a HTC Phone period only reason I got this one was cuz I traded a nexus s and 50 bucks first I have the ****y Acer screen with grainy lines now I have either a piece of white dust inside the screen or its a pixel I can not express how pissed I am HTC blows pathetic company I hope to god HTC does not make the nexus 3 Im not an apple fanboy by any means but when I looked at a iphone 4 the way its build I wish for a good android phone like this If Tmobile had an iphone id probley throw in the towel on android its pissing me off that much HTC is crap. Samsung is the only hope but Im not feelin the creaking plastic

STOP MAKING 1 MILLION PHONES AND GET YOUR **** STRAIGHT HTC

goes for you to samsung stop using plastic bunch of damn wankers
[HTC Sensation] brian85:
Question: you mad?
[HTC Sensation] :
You need to check that post man. I can't tell where one part ends and the other starts.
[HTC Sensation] barmanham:
Ya I am mad actually one good thing came out of it at least tmobile credited me with $140 dollars I just wish nexus 3 was out I could burn my upgrade on a nexus s for 100 then sell the sensation but then Id want a nexus 3 bleh also the dollar store speakers arent helping matters either what a joke
[HTC Sensation] Foirzie:
I'm thinking of selling mine and buying a desire HD.

I cannot live with the idea of having dust under the screen.

Has anyone let his device be repaired by HTC?

I'm thinking of sending it in for repair, but I don't see the point if there will get dust underneath the screen again.
[HTC Sensation] Solidus_n313:
ive been considering it, but i just sold my backup fone, and i rue the thought of getting an acer screen, or ANOTHER fone with dust under the screen :/ (apparently thats been happening a lot lately)

it was annoying, but i can deal with it, everything else with the fone is perfect (except the bloatware and bootloader :P) and the sharp screen looks fantastic...

the only saving grace for getting an exchange is that you might get an S-OFF, but those are high hopes
[HTC Sensation] urbanwind91:
I'm basically in the same road as you. I too have noticed a little particle inside the gorilla glass. It bothered me for a bit but in the end I should be thankful it's not a dead-pixel or an actual scratch/chip. I can live with it :D
[HTC Sensation] :
Same. My speck of dust is in the gorilla glass. It's a manufactures flaw just like the original psp had. I'll just keep mine.
[HTC Sensation] Xxul:
if i put on a full mask screen cover + carry it in a leather pouch, will i have more chances of getting dust underneath or less, does that even affect that?
[HTC Sensation] jparity:
Just wondering... How could you tell if the particle is in the glass?

Thanks!
[HTC Sensation] smashpunks:
Just a guess but I bet it doesn't have the depth to be under the glass but still can't wipe it away? That's my guess..
[HTC Sensation] aeox:
Just a quick update for those who are wondering about my repair to HTC.

I am still waiting. They supposedly haven't received/scanned in my phone yet (I shipped it June 23). But I called them several times and they said they will expedite my phone.

I will keep you guys updated when I hear more news.
[HTC Sensation] Zheiko:
Ah, I have had phone on repair with HTC once, it took em 3 weeks... good luck tho
[HTC Sensation] :
Take the phone and tilt it with a light source shining on it. You can see the flaw in the glass and the texture of the glass changes with the light.
[HTC Sensation] aeox:
How long did it take for them to actually "scan your phone in" after you shipped it?
[HTC Sensation] :
I've had HTC repair 3 HD2s in the past. After they received it, it took 1 week to get back to me.
[HTC Sensation] aeox:
So should I be worried that they still havent gotten back to me?
[HTC Sensation] :
If they have received it then maybe. But if they haven't yet gotten your phone, you should be worried about the shipping company.
[HTC Sensation] aeox:
The thing is i used USPS to ship, but they tried to deliver on a Saturday when the Repair Center is closed and left a notice. I had them reschedule delivery, but there is no way for me to track it now.

Any suggestions based on your experience?
[HTC Sensation] :
Sorry man, I only ship stuff like this with ups.
[HTC Sensation] KillaHurtz:
As far as I know you're only supposed to use UPS...........
[HTC Sensation] aeox:
Should of spent the extra money instead of using free company shipping to save me a headache. :(
[HTC Sensation] Xxul:
for FS just answer the question!!

if i put on a full mask screen cover + carry it in a leather pouch, will i have more chances of getting dustunderneath or less, does that even affect that?
[HTC Sensation] :
Doubt it but prolly. More than likely you will be more prone to avoid it if you don't. :D
[HTC Sensation] jparity:
Unless you live in a level 2 HEPA filtered biological hood, you will get dust under the screen no matter what you put on the phone. Or you have a case that completely seals the phone from outside environment.
[HTC Sensation] graffixnyc:
Just keep it in an air tight plastic bubble :)
[HTC Sensation] Xxul:
hahaha, are those sold on ebay?? :p

i'll just leave it then the way it is, if i get some under, i'll blame it on the reseller and demand a refound haha, it worked with nokia, why wouldn't if for htc aswell :)

btw, i gave a "thanks" to each of who replied, just sain..
[HTC Sensation] :
I should finally receive my replacement Sensation today. I just hope it's relatively flawless and doesn't have black debris lodged under the screen like my previous handset.

To be honest, if it does but it isn't particularly noticeable, I may just keep the handset but alert the retailer to the fact I'll expect a replacement if it gets any worse.

Update: Just my luck, my replacement handset arrived and is not only an older handset, but has the exact same problem as the one I had replaced (but worse). The dust/debris is also in the same location as the previous handset, in the bottom right-hand quarter of the display.

Update v2.0: Also turns out it was a Vodafone branded handset (my contract is with T-Mobile), so that's yet another return. This is getting absolutely ridiculous.
[HTC Sensation] ariel123:
so the only solution is keep exchangin phones every time you get dust???
[HTC Sensation] aeox:
or have HTC repair it right the first time hopefully.
[HTC Sensation] Towle:
Exactly! T-Mobile reps need to realize this and stop playing detective every time someone comes in for an exchange. We pay a lot of money up front for our phones, and a lot of money each month to use them. If these companies think it's ok to put different quality parts into their phones, then they should price them accordingly. If someone is getting a sensation for the same price I am with no dust, a better screen etc. Then that is exactly what I want, unless we are paying less for the lower quality phones.
[HTC Sensation] urbanwind91:
I actually used a magnifying glass with an LED flashlight to take a closer look and 100% sure it was some sort of speck stuck right under the gorilla glass but it's all good for me. I'm keeping it lol.
[HTC Sensation] mkouk:
I kept exchanging my Nexus One due to issues with dust.

However, on my 3rd N1 the HTC representative told me that if i send it for repair they will make sure the screen is sealed properly. I followed his advice and have not seen any more dust in my N1 after that.

It is slightly worrying that the manufacturing cannot get it right whilst the guys at manual repairs can!
[HTC Sensation] ariel123:
I called htc us just to see what they were going to say and the rep told me I was the first person to make this complaint. I told him Google it and do something about it too much money is being spent on this phone to he dealing with your mistakes. He said to return the phone and if they won't exchange it to call repair:
[HTC Sensation] aeox:
Small update on my repair.

HTC FINALLY confirmed that they received my device after many many calls.

It will take 2-3 to repair after it is "scanned in." And then plus the shipping time it will take to get back to me from Texas.

Estimate of 3 weeks for total turnaround? :(
[HTC Sensation] shitting:
been using my phone for few days and been swapping batteries often. And now I noticed a dot and a thin string of dust! WTF! this drives me crazy... I'll send it back for repair ASAP
[HTC Sensation] GorillaPimp:
Had a replacement phone sent to me since my power button on the first is broken. Fired it up and there's a big blue spot. You can see it very easy. wtf is up with HTC quality control? I'm going to return this and if the next one is ****ed up too I'm sticking with my N1.
[HTC Sensation] ariel123:
I think the problem with my first sensation was I kept opening the back cover to put in different as cards. That's how probably the dust came in the first time which is dumb that I have to be careful were I change my batteries or ad cards now Amherst
[HTC Sensation] fallenangel408:
just noticed it in the direct sunlight...used some 3M dust remover spray around the edge of glass, removed most of it! :) ...2 specs left and they dont bother me lol
[HTC Sensation] ariel123:
Was that with the back cover on or off
[HTC Sensation] fallenangel408:
it was on i just blew it in the edge of where the glass meets the plastic, worked for the most part : )
[HTC Sensation] Axxess:
Update om my repair :

bellsimpel.nl has decided not to replace my phone :@

I had to send it to HTC repair .. but i hate to wait 2-3 weeks.

They said that new parts have to come from Taiwan.

One more week for me than :(

I didn't pay for no phone.
[HTC Sensation] ariel123:
thanks ill keep that in mind. I just got my 1st replacement from the store and they claim thats the last replacement I get. So now I have to be careful were I place my phone which is ridiculous.
[HTC Sensation] Towle:
They just say that, if your replacement is defective, they absolutely have to replace it if it is in the grace period. If not, return it and tell them to reverse your upgrade then go somewhere else.
[HTC Sensation] ariel123:
is that the 14 days or 30 days??
[HTC Sensation] lightforce:
Low and behold 2 weeks into my 3rd sensation I have a dust trail now. This phone is nothing but a big headache
[HTC Sensation] ariel123:
did you try putting on a case or cover?
[HTC Sensation] lightforce:
No why would I want to bulk up my phone
[HTC Sensation] Towle:
Wait until the first time you drop your phone, then you tell us why you would want to bulk up your phone.
[HTC Sensation] ariel123:
Lol And also it has been said that a case or cover helps avoid dust entering the phone
[HTC Sensation] lightforce:
Well dust already got in now. This time I have to call t mobile for a new one
[HTC Sensation] daman215:
guys if you smoke it will definently get in your phone and build up dust try not to have that cig in you hand blowing the smoke on your phone while you look at it
[HTC Sensation] secano:
But...but...I don't smoke...lol
[HTC Sensation] lightforce:
No smoking here either. Just got dust from everyday use. This my 3rd sensation too
[HTC Sensation] ariel123:
This has become an fml phone. How long till it comes back
[HTC Sensation] daman215:
ive had my phone for three weeks and a half now still i dont see no dust under or on the screen, this is wierd to me that people have this. its to the point i hear it so much i`m looking for it to happen but never see it
[HTC Sensation] jparity:
Has anyone send theirs in for repair yet?
[HTC Sensation] :
Hell no. Just ask for a warranty replacement. Not wasting my time sending them anything. I'm on device #3 and I'll keep exchanging until they get it right.
[HTC Sensation] kabuk1:
Aaargh. I've had mine since last friday & I just noticed about 5 dust specks under my screen today. They're invisible when the screen is on but they still bug the hell out of me >:|

Also, I can see some of the screen adhesive on the top right side of the screen. I'm gonna see if I can get an exchange at the store this week.
[HTC Sensation] vvilliamm:
hmm explain? dont you have to send in your device first?
[HTC Sensation] jparity:
+1
[HTC Sensation] :
About to open third handset. Wish me luck.
[HTC Sensation] :
Are you using a case?
[HTC Sensation] ariel123:
FML I just got this sencond replacement on saturday its tuesdays and i has dust wtf. my 15 days are up what do i do now?
[HTC Sensation] :
Nah. They send you phone first. Box can be sent back with your phone within 7 days or you will be charged the full retail price of the device. That's it.
[HTC Sensation] :
Well, opened up my third handset today and whilst I haven't found any of the conspicuous black debris that was present in the original handsets, there is a quite copious amount of small, dust-like particles trapped under the screen.

I think I'll contact the retailer and ask if I can hang on to the handset for a few weeks/months then trade it when HTC have hopefully gotten their act together and manage to manufacture a batch that don't suffer from such elementary problems.

It's such a shame, as the phone is really quite spectacular apart from this ailment.
[HTC Sensation] lightforce:
Same I'm going to exchange mine in a few months
[HTC Sensation] opensourcefan:
Don't wanna add fuel to the fire but my Sensation is only a few hours old and it has one small spec of dust in the lower third of the screen in the middle. Never been in a pocket or anywhere to even collect dust. It's not something that can be seen unless your full bright and on a blank screen of any color.

That being said I don't care, I will care however if in three months a whole pile more shows up. I'm sticking to the theory though that it is from manufacturing. I'm also going to convince myself that all the occurrences happening after the fact is manufacturing dust working loose. Hopeful thinking...

not going back....yet.
[HTC Sensation] :
I contacted the retailer this morning and was given the following choices:

1) Have my 'exchange period' extended for 14 days from today and exchange the phone within that time. However, they tend to order in bulk, so there's no saying they'll have handsets from another 'batch' within that time.

2) Trade my Sensation for another model.

I'm really not sure what to do. As much as I desperately want to like the Sensation, I shouldn't have to be worrying about such elementary faults on a £500 device.

She also replied with "We have not been informed by HTC there is an ongoing fault with the handsets, the product has not been recalled by the manufacturer therefore we can only exchange again for you or return and cancel the contract" when I mentioned the fact that all she has to do is glance at any well-populated Android forum to see hundreds of people with the same problems, many who have received numerous handsets with the same flaws.

I don't wish to simply keep exchanging Sensation after Sensation, mostly due to the fact every exchange has a turnaround of several days, and I'm subsequently totally unable to use the (rather expensive) pay monthly contract during that time.

I just want a handset that's of an acceptable standard for such an expensive, high-end device. Is that really too much to ask? Evidently so, according to HTC.

My apologies for the lengthy diatribe.
[HTC Sensation] Simc13:
I also think that it is not dust. I think this is a manufacturer's defect. if we didnt read that half of us would not even saw "dust" under.
[HTC Sensation] ariel123:
Dude just buy a case for it and get a new one.
[HTC Sensation] golfwang:
Unfortunately, I just discovered a speck in the middle of my screen last night while checking my e-mail. It's barely noticeable unless you really look close at the screen I am not sure if its a dead/stuck pixel or dust, but i cannot remove it from my screen and I am disappointed. I just got this phone 6 days ago looks like I might have to stop by the T-Mobile store today.
[HTC Sensation] ariel123:
I just called tmobile and was told that they will not replace the phone that I have to take to the manufacture so they can take care of it. How are you people getting them replaced.
[HTC Sensation] ianford10:
Well I've had it with the sensation.

I've had 2 branded Vodafone and this is my 3rd and unbranded. All these handsets have dust under the screen. This is a piss poor show for a handset that costs £500 and I'm fed up with it.

Got a nice LG Optimus 3D upstairs that I was gonna sell but balls to it im gonna have the bugger and sod htc!!!
[HTC Sensation] :
I'm seriously tempted to trade the Sensation for a Samsung Galaxy S2. Unfortunately, the S2 just doesn't 'tickle my fancy' the way the Sensation does.
[HTC Sensation] ianford10:
The only thing that's stopping me cranking the O3D up is the fact its running Froyo & although LG have promised Gingerbread the 2X was promised it and still ain't arrived.

Bummed out on what to do.
[HTC Sensation] idavid_:
I don't see dust on mine (it's a week old). Even if there was dust, I probably wouldn't exchange it.

CORRECTION: I had it for 9 days, not 7

Sent from my HTC Sensation Z710e
[HTC Sensation] brian85:
For those who have dust, do you have a case?

I had dust on my first one but I didn't use a case. On my new one I have a case and haven't seen any dust, but I would like to take off the case if it's not preventing dust from getting in.
[HTC Sensation] kkmmnn:
I have a rubber full body case with an invisishield on the screen. My phone managed to collect a copious amount of dust under the screen just while it was sitting in my car, unused, for less than thirty minutes.. this phone is a massive pile of **** IMO. How ****ing pathetic that they actually release this garbage to the public. 3 phones later and not one of them has been acceptable

Do they have no ****ing quality assurance whatsoever?

Edit: should have just stuck with my HD2, thing ran android smoother than this device