yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] dude101:
I had dust under the screen and returned the phone. It's a shame because the phone was great otherwise. I was going to re-buy it from walmart but the new unit had dust in the screen too!! So I canceled my transaction at walmart. I think I'm going to give up on this phone and go with the G2x.

I am going to miss that awesome 4.3 inch qHD displa :-(

Any news on Galaxy S2 on tmobile? Seems like I have been waiting forever and I am just going to settle down with the G2x.
[HTC Sensation] idavid_:
I have 1-3 tiny specks of dust under the screen (I can't even see how many are there because there is always dust on the screen). It's not annoying, because there is always dust on the screen, but it shouldn't happen

Swyped from my HTC Sensation
[HTC Sensation] Tirozz:
Just noticed a meteor trail like the ones posted on the right side of the screen, around the centre. Noticable on dark backgrounds and when the screen is off. Going to contact HTC after my holiday, hopefully the service here in Holland is good and I'll have my phone back in a few days...
[HTC Sensation] mrg02d:
Its so annoying how neither htc nor tmobile are admitting there is a problem...There must be hundreds of complaints by now.

Im guessing they wont do anything about the issue till there are 10,000?

Matt
[HTC Sensation] brndklng:
just registered to share this.

yesterday i had a perfectly fine phone. no death grip (yeah, really!), no touchscreen issue, no dead pixels and no dust.

i have it for nearly 4 weeks now and just after watching a video on it (the first

video watched on this phone) i noticed two stuck pixels (one red ohne white) and

a speck of dust under the screen.

the best way to notice all three points is to go to the camera and cover the lens so

that you'll get a black screen.

In normal use the pixels are not that annoying. but in cam-mode they're killing me.

Thats not okay for a phone i paid nearly 570EUR (germany here) for, so i'll get a

replacement from amazon next days.

The video i watched was about 42 minutes and i used rockplayer

with software decoding since the stock player wasn't able to play it.

So the phone got a little bit warm. Not uncomfy warm and far away from "really hot", but warmer than usual.

Maybe its a heat-related problem that is causing this stuff. I don't know.

If it helps: it is the acer-screen.

I'll let you guys make the assumptions. I guess you're a bit smarter than me,

specially after watching that nice "welcome to xda, you're a noob!"-vid from azrienoch.
[HTC Sensation] Axxess:
My repair report

So XDA here is my repair report on the HTC Sesantion in the Netherlands.

Decide for your selves.
[HTC Sensation] veronesi.n:
i've got a meteor dust in the right bottom side of my screen... but nearly 2 months is too much to repair a phoen :'(

seems i'm gonna do with this issue for some time... :'(
[HTC Sensation] senzenina:
My stuck pixel ridden AUO didn't get hot or had ever seen a video. The current Sharp gets hot all the time but no screen problems so far (oh pleeeease God let it stay that way! No dust pleasepleaseplease!)
[HTC Sensation] squirly245:
I just got my 5th replacement from T-mo in yesterday and there is dust under the screen right as I opened the package. I'm going to keep it for now and call HTC next week. HTC will not require any fees or anything for a replacement will they?

Replacements:

First phone - dust after 1.5 months of use

2nd - vibration was dying

3rd - more dust after a day of use

4th - dust out of the package

5th - dust out of package
[HTC Sensation] Bluediss:
Damn, that's a long time. I hope they have spare part in stock now.

The company that HTC hired for the repairs, Dynafix, should have come yesterday evening to pick up my phone. But they didn't. Well, they did come, but they were at the wrong address (same house number, different street). The woman living at that address was not home so they put a return envelope in her mailbox (she brought it to my home this morning).

Those Dynafix assholes didn't even notice the streetsign in my neighbours garden, hanging 3 meters left from the front door. Let's hope they do a better job in fixing phones then picking them up.
[HTC Sensation] humnahumna:
Just had my sensation replaced literally this morning and yet again brand new phone out of the box dust under the screen. This is now my 3rd phone and im not impressed with the quality of this handset really really poor comapred to my HD2. I'll prob just keep it for now and deal with it but its so annoying :mad: !!!!!

1st phone - Dust under screen after few days use

2nd phone - Touch screen issues & dust after few days of use

3rd phone - Dust right out of the box brand new phone
[HTC Sensation] Axxess:
I had the same problem with Dynafix getting the wrong house number.

I hate when things go wrong.

But after the software update i hope to have S-OFF now :$
[HTC Sensation] picachux:
Damn, Had a rather large cluster show up overnight. They were quite noticeable so I called tmobile and they are sending a new one overnight. Seems like it will show up sooner or later. If they arent as distracting I probably won't exchange it again. I only did it because they were distracting and wifi was pretty weak compared to friends Sensation.
[HTC Sensation] raja'i:
any new news abt this from htc??!

i really want this phone, but with this and the touch screen issues!!

im disappointed

and i dont wanna buy Galaxy S2!!!
[HTC Sensation] Sketchy McSketch:
Can we can an idea of who had what type of screen and developed this issue? My Sharp screen hasn't had any problems yet.
[HTC Sensation] ridikolous:
I have a sharp screen I got a trail of dust also.

Sent from my duo core monster.
[HTC Sensation] ariel123:
i have two sensations im assuming both have different screens because one has a higher gloss and shinnyness to it and the other not as much but yet the one with the less shine to the screen took the longest to get the dust under the screen and it got easily scratched. Good thing the other one was sent to repair so i can deal with a minir scratch
[HTC Sensation] julez456:
I've had my Sensation since about a week before the official T-Mobile launch date and I had dust under the screen about 2 weeks after I got it. I have 7 Android phones, 6 of them HTC, 3 of those have dust under the screen so I've come to the realization that HTC phones are all gonna, at one point or another, develop dust under the screen. I find no use in sending them back for that issue cuz its only going to happen again and keep pissing me off. My Vibrant I've had since first day it was released, never put a screen protector on it or any cases really and the glass is still perfect, unscratched and no dust under the screen.

Samsung Hercules will probably be my next phone.
[HTC Sensation] gingerc:
If I wasnt so annoyed, I would say I had a hilarious phone call with HTC Customer Support (Australia - although I dont know where he was actually calling from, geographically speaking) yesterday...it went along the lines of:

Rep: Sir...I believe you have a technical issue with your new Sensation?

Me: Yes, its defective, screen under the dust, bla bla.

Rep: You need to take it back to where you bought it

Me: Why? Why cant HTC help? And I'm very annoyed as I've just spent $600 on what is supposed to be a high quality device from HTC and also installed apps that I've paid for, now I have to be without it for min 1 week? Its incredibly inconvenient.

Rep: If you dont send it back to where you bought it, then you can send it to HTC in Hong Kong (as the device was manufactured in India apparently) at your expense, i.e. international shipping and labour charges to repair it. HTC dont have an international warranty process.

Me: <laughing> are you serious? An international company cant repair a device from another country!?

Rep: Yes. And our advice to customers is to buy HTC devices from a local store, not online.

Me: <laughing again> are you still serious? You are telling me I should not have bought this unit from a (reputable) online dealer in Australia, I should have gone to a High Street store? And that I now have to pay an extra fee to send it back to you after I've already spent $600 on the unit?!

Rep: Yes. Or send it for repair via your reseller store where you bought it. Is there anything else I can help with you today?

Me: What about admitting your units are faulty? And about the forum link I 've sent you, now with >60 users having an almost identical issue?

Rep: Are there any users from Australia with the same problem sir? If not then I dont believe this is an issue.

Me: No there are not, but I am pretty sure there will be soon as the unit has not long been on the market here. Anyway, thanks for the utterly useless phone call.

Rep: Have a nice day!

I'm actually still pretty livid about the call and I've updated my case with HTC, and asked for it to be escalated to a supervisor.

This is shocking HTC! (I know they arent/will not read this thread, but I'm venting!!!).

I am considering sending the whole bloody thing back to Mobicity and getting another phone altogether...but I really dont want to do that :-(

Any advice/similar stories from users in Aus out there?
[HTC Sensation] the_scotsman:
You have to be aware of the specific warranty conditions when you buy a phone from places like Mobicity online. It's just like I had to take my phone back to TLife for the dust issue.
[HTC Sensation] gingerc:
I understand that, thanks Scotsman, but I guess I am more annoyed about HTC's lack of assistance or care! With a brand new car (with a cracked windscreen say, for arguments sake!) you'd definitely take it back to the dealer first, but you would expect the manufacturer to assist when they receive the complaint somehow, perhaps even a recall and as a minimum a gesture of goodwill...thats all I am getting at really.

And do I take it you've also had a faulty Sensation so you are the 2nd person in Aus (or 1st if it was before me!)?
[HTC Sensation] the_scotsman:
lol, yea, I had dust under my screen. I got mine replaced after it was sent away for a week by TLife (Telstra store).

I agree with you in that it's poor of HTC to not even admit there is a known issue with the phone, even after so many have had the problem.
[HTC Sensation] gingerc:
I spoke to the repair tech last week, at the warranty shop which Mobicity have directed me too, and he seemed to think a repair was the way forward. Interesting how some people have had replacements...Did you get the option or repair or replace Scotsman?
[HTC Sensation] Cynabal:
I've got dust under my screen also very large amount on left middle, and small amount on right, im pretty pissed tbh this is supposed to be a flagship device to compete with iphone 4 and galaxy s 2 and so far im pretty dissapointed, screen quality in general is poor compared to the competition looks horrible when scrolling, ghosting effect very noticible with white text on black background, if it wasnt for the fact i hate stock android and dispise apple i would have returned this phone.

Just seems rushed to me, and i agree with peoples theory of the screen is somehow vaccum sealed and when HTC's shoddy seals break it sucks in the tiny dust particles that get stuck between the glass and plastic housing ( this is another of HTC's things that irritate me, i was forever running a corner of my business card down the massive gap to remove the crap stuck in there on my desire) HTC really need to step up there game if they want to compete with apples build quality, i hate apple but to be fair the iPhone 4 is very well made compared to HTC's
[HTC Sensation] n1ghtl1fe:
month into having mine i got some dust. **** htc make some quality **** for once. I kno t-mobile will replace it if i ***** but its a big ass in convince too unroot and re-root. (not really that bad at all just aggravated)

had dust under my my touch 3g's screen, heros and evos..

edit*my apologies for the cursing*
[HTC Sensation] ariel123:
Has aneone gotten theirs repaired and had htc replace the screen?
[HTC Sensation] shitting:
They said they replaced my screen, and I noticed small specs of dust right when I got the "repaired" phone, and now the dust is still accumulating slowly. Might send it back for 2nd repair, but they might charge me another $20 international warranty fee. But supposingly the repair has a 90 day warranty... Doesn't make any sense at all. I'm gonna file a complain to BBB if they don't waive the fee. I'm so frustrated :mad:
[HTC Sensation] kingsway8605:
If you are concerned about dust I recommend samsung phones in the future. The protective glass on amoled phones is fused directly to the touchscreen itself.
[HTC Sensation] senzenina:
So why didn't my Tattoo have dust? What you tell is basically "its impossible to make a properly sealed screen so the lazy fad company I'm into lately decided to cheat". None of these things is right. So please go spam in the Sammy threads. Our lazy fad company has a different name. Does your HTC have dust too?
[HTC Sensation] Scoop24:
5 days in no dust in my screen. This might due to fact I keep mine in leather hip pouch I got.
[HTC Sensation] dazz29:
I have come to realise that all of my 'specks' are in fact dead pixels, I have 5 in total :'(

Would have thought one or two might be bad luck. Don't remember noticing them from day one.
[HTC Sensation] lightforce:
What's sad is my second sensation has no dust but two dead pixels lol
[HTC Sensation] joshuadb20:
I got mine yesterday on Tmobile in the US so I will let you know in 2 weeks.
[HTC Sensation] The Professor:
I've had mine a little over two weeks now (May 27th -> June 14th), ordered direct from Voda in the Netherlands (got an unbranded phone, too). The phone has spent essentially the entire time in my pocket - no case, no cover, no pouch. No dust to be reported, no dead pixels. I must be the luckiest guy in the world. :)
[HTC Sensation] naimmkassim:
Today is 1 week already since I purchase my sensation. Nope, no dust below screen :)
[HTC Sensation] zahashingo123:
How did you get the replacement phone?

I called htc but they said they don't have the parts yet to repair or replace.
[HTC Sensation] IJS-T:
I ordered mine yesterday at vodafone nl, will let you know if you are indeed the luckiest guy in the world.:rolleyes:
[HTC Sensation] Monjet:
Called arvato today: My Sensation was tagged "display broken". I think this means, that they change the whole display (had 3 dead pixel too, I'll check it). But they're waiting for repair parts. I hope that they don't need several weeks like I heared a lot of times in german forums.
[HTC Sensation] lightforce:
Walmart got more so I exchanged it
[HTC Sensation] Scoop24:
Hows the replacement?

Day 6 for me not spec under my screen.
[HTC Sensation] lightforce:
No dust. But 2 dead pixels lol. Exchangin it when they get more.
[HTC Sensation] Zheiko:
Ok, so I have been today here on Dublin's Grafton street on store, and spoke with lad from Vodafone, and he said that none of the so far sold HTC Sensations got back with 'dust under display' issue... which is fairly good news for me, and I hope that its gonna be fine:)
[HTC Sensation] smtzy:
I've only had my phone for 2 days and already there's dust under the screen. That sucks. The phone is awesome though.
[HTC Sensation] mmeiklejohn:
dust under screen

i think it comes down to chance, some phones are immune and some arent. i went through 4 htc desires and only on my last one did i have this issue. i didnt change the way i used my phone at all. usually kept it naked in a clean pocket, but i was always "dusting it off" throughout the day because im weird like that.

i got my tmobile sensation at walmart on 6/12 and have no dust or pixel issues yet, but im treating it like a brick of gold :D. as soon as the otterbox defender comes out im going to be using that when I go out drinking. hope it stays clean (fingers crossed!)
[HTC Sensation] alireza_simkesh:
how do u check for dead pixels?

specific program or anything?
[HTC Sensation] lightforce:
dead pixel test app
[HTC Sensation] alireza_simkesh:
straight from android market?

cuz i wanna test mine too once i get it...
[HTC Sensation] lightforce:
Yep free on the market. Man sucks waiting for Walmart to get more sensations.
[HTC Sensation] afhum:
When i first got my sensation, in less than a day there's already dust in it. I managed to get my phone swapped. Had two other sensations to pick. One with a dust and another super clear. Took the super clear one, went out of the shop, few minutes later, i see dust! Lol i guess it was still worth it cos at least i tried haha. Annoying dust but awesome phone still :) i would be a little jealous if the next batch of sensation dont have this dust issue. Guys, i think its time to let it go.. *in denial* lol
[HTC Sensation] ariel123:
Great thats exactly what they told me when i called to check on the status of my phone. Im surprised they did that all in one day. I guess i will have to witness for my self
[HTC Sensation] kingsway8605:
Most phones will get dust eventually. It really is just chance as to when that will happen. A wind at the right direction, a lint filled pocket, etc will all make this happen. There are openings on phones for speakers, headphone jacks, mics, etc. On lcd phones there is a very small gap between the phone and the touchscreen itself.

Google "phone dust under screen" and substitute any popular phone in and you will see a thread about dust. With the exception of phones with the amoled screens for the reasons mentioned.
[HTC Sensation] mrg02d:
Maybe true, but to have it happen SO SOON after getting it leaves us feeling, well, SHAFTED! Right yall? I intend to warrant exchange mine later, incase they work out whats causing this to come pre loaded with it.

Matt
[HTC Sensation] senzenina:
Point taken. Still, it's not a question of technology but, how do I call it, professionalism? Standards? Quality control? Care? Self-respect? Fulfilling promises and admitting errors? Remember yellow glue tint on iPhone4? Fused screens have their own problems. The technology is rather new and unpolished, that may be an excuse. No dust, sure. Messing up the classics is another thing. But both sum up the i-don't-care-i-wanna-sell-no-matter-what politics of companies rushing these phones on the market.

So I'm tired and grumpy, sorry. Back to reading on my disgustingly pretty normal-colored non-fused not (yet) dusty lcd. With fingers crossed, of course ;)

Sent from an imperfect but mine HTC Sensation Z710e using XDA App
[HTC Sensation] gingerc:
I agree, i.e. this maybe true about any phone, but most users of the Sensation are getting this 2-3 weeks after ownership and it is very clearly (in most cases that i can see/have researched) a manufacturing fault. This is not acceptable. I think I've mentioned it before, but its always a good analogy...this is akin to picking up a brand new car that already has a cracked window! Who would accept this? Honestly? Its not good enough HTC.

I've had some feedback from the Aus repair shop where I've sent mine, and apparently the tech repair guy has now heard of 2-3 more cases in addition to mine with exactly the same problem! Interesting? Yes!

I've also got HTC trying to organise me a replacement in Australia, even though their internal processes dont allow this as the phone is registered (or from) India apparently. What I am not sure about now is whether I want mine repaired or run the risk of getting a new one with exactly the same problem! :confused: So many people on here are talking about 2nd or 3rd (or more) replacements that they've had or are on...
[HTC Sensation] NikolaiT:
Have the Acer panel here, no dust after about a month of use. I only very recently put a case and a screen protector on it, so it has to be an issue with the Sharp panel, or I just got lucky, I don't know.
[HTC Sensation] rohan kapoor:
i went to the htc service center in my city the person there told me that its a common prob with the sensation and earlier the desire hd ....wat he told me was

1. that repairing it is nt gonna help as the service centers are nt actually dust free so if they try opening it and cleaning it while resealing it some dust is going to get in somehow maybe more can get in..(well its practical)...

2.he told me better option can be replacing the display panel bt if its a manufacturing defect than the new panel can have the same prob too..

any suggestions wat shud i do?
[HTC Sensation] gustav30:
It seems to me that the biggest dust collector is along the sides, between the crevices where the glass meets the bezel. I don't know. Once I took a very thin piece of paper and gently ran it along the sides getting some dust and crap to come up that I wipe away with a cloth. But I wonder if even doing that causes issues like pushing dust around under or loosening the seal.

Are most people that are affected using their phones naked or with a case? If so what cases? I'd request that be added to the running poll.

Seems the new trident case has covers for all ports, has a cover over the back speaker, and covers where the edges where the glass meets the edge(except for the top).

Also I'll admit that its kind of sad that this thread is consistently at the top of the Q&A section. Every time I see it, its like crap, someone else just bit the dust....no pun intended.
[HTC Sensation] ariel123:
I got my phone back from htc repair there is a mark on the inner screen that looks like a finger print its not noticeable at all unless under a flashlight I guess ill wait and see if this collects dust I was good they replaced my screen and housing
[HTC Sensation] rohan kapoor:
did u get it repaired or the panel replaced?
[HTC Sensation] ariel123:
I was told the panel and The housing was replaced . And about the ealier reply I was wrong its not a finger print mark I just had to really clean the screen good although it seems to look like like there's a sparkle on the screen when under the sun.
[HTC Sensation] rohan kapoor:
ok i too had contacted the HTC about the repair they just told me that the design of sensation is such that it cant be opened and repair they just have to replace the parts ...but since i dont want someone to tamper with my 20 day old handset so i prefered getting a whole new set and they agreed to it bt still its in process gonna take 2 -3 days.
[HTC Sensation] ariel123:
I recommend putting a case on it. It will delay or avoid dust in the screen that's what happened to my other sensation. Since I'm always swapping batteries I assume that's when the dust came in even though its just a spec. Don't know if I should send it in for repair the screen has three small scratches. It's weird that screen is easier to scratch then the other one
[HTC Sensation] rohan kapoor:
well i am gonna put it in casing as soon as i get one.actually i am eager to replace it becuz in my case its not only 2 or three specks of dirt but a whole cluster of it as if a meteor shower got into it at the right side middle just as some of the pics in this thread show and thats what pissed me off ...otherwise 2-3 specks hardly mattered ..well hoping to get the replacement soon now.
[HTC Sensation] Bluediss:
Finally my Sensation is ready for return shipment. Just checked the tracking page for thenrepair and noticed this:

Service activity: Onderdeel vervangen (Dutch for 'Part replaced')

Service activity: Software update

Additional information: lblNewSoftwareVersionCaption 1.45.401.2 [ 034 ]

Wtf? Did they flash my phone because the screen had dust problems?
[HTC Sensation] shitting:
Do you notice any dust after the repair? Looks like that's what they'll do everytime they repair your phone. I'm getting my 2nd repair tmr, hopefully they really fix it this time.
[HTC Sensation] sk8dayfuknight:
i think it is a manufacture defect, because when i used to have the optimus v for virgin mobile, my first phone kept getting dust on the screen through the micro sd slot, i would have to disassemble it to clean it, eventually i got tired of taking it apart every couple weeks, so i got a new one..and i didnt have that problem anymore, also i have had my sensation a week before it even was release in the united states, and there no dust under my screen