yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] bsanto9:
I find this insane thread lol. I hate dust as much as thr next guy especially on my phone (OCD When it comes to my phone). But I would think after me seeing this htc would wake up ! I know evo 3d had this problem in the beginning. But looked all over google and found not recent stories, just some from when it was first released. Wow I'm feel bad for all of you that have had this issie time and time again. I would lmove on to new phone

See screen manufacturing is changing for the better. But htc doesn't recognize this they use the new panels but don't assembling the same as others (iphone, samsung). If anyone remembers the iphone yellow blotches debacle? What they did was glue the display and digitizer together. Called Zero air gap. Its supposed to make for better viewing angles. The same thing samsung does and what is suppose to be done with super lcd what the sensation has. .

Sensation should have had this used. But for some reason htc decided not to. If HTC did this most phones would not have to worry about this issue. Hopefully they use it soon.
[HTC Sensation] Vineares:
I've had my Sensation since its release and I've finally noticed dust underneath the screen : / bummer. How hard is it to get the device replaced with this defect?
[HTC Sensation] crisisinthecity:
Its a known issue in tmobiles database so just let the rep know if they give you problems. If you call it in it will be easier.
[HTC Sensation] Nick L:
No dust since November. No case and no sealant. Phone gets super dusty inside the back cover, but none under the screen. I had 2 phones that got dust after 4 days so I know what it looks like, and I'm super OCD and check every day...

I definitely think it's coming from something cracking inside. If any of you get a replacement or repair you should try putting your phone in your pocket with the screen away from your body. That's the only thing I've done differently between the first two and the third.

It's possible that HTC might have fixed their manufacturing process, though, as the third phone was made after T-Mobile started acknowledging the problem.
[HTC Sensation] boomboomer:
I thought I'd got away with this issue, until the other day when I picked up the sleeping phone in bright sunshine and noticed some dust on the left side half way up the screen. Turning the screen on, even a pure white page renders the dust invisible so I'm not too worried at the moment.

I bought the phone second hand on Ebay so I rang HTC to enquire if the warranty is valid and for how long on my serial number. The guy was very helpful, as I didn't have proof of purchase they would warranty for two years from the date the handset left the warehouse, so I have until August 2013 left. He did caution that obvious drop damage would result in a repair charge, which is fair enough.

My personal view is the dust is a result of a micro breach in the tape joining the digitiser and LCD together, as the phone heats and cools (or the screen is squeezed manually then released) air is drawn into this gap along with dust.

Glueing the digitiser and LCD together, as with other phones and my old HD2, would prevent this - but on the other hand would make digitiser replacement a real b*****d. I can see why they've gone for this solution, but they got the tape specification wrong.
[HTC Sensation] crisisinthecity:
I will have a replacement tomorrow.

The CS dude at my local T Mobile shop told me that I should be using a screen protector. Cause you know, that will totally keep it from happening.

I wanted to tell him that he was an idiot but I refrained.

If i get a refurbished phone this time, instead of a new one, I'm sending the refurbished back and will call HTC. Maybe they have a real solution for this like others have stated?
[HTC Sensation] Pard0ned:
I'm just dropping by to say that I've no dust anywhere inside my phone. Had it about 6 months now and, to-be-honest, I don't treat it well (gets thrown about the place and put in pocket with keys dust - probably bits of food sometimes too, and I haven't seen anything.

Suppose I could just be the lucky one though.
[HTC Sensation] crisisinthecity:
Or you haven't noticed.
[HTC Sensation] ursubpar:
I have a sensation w/ dust in the top middle of the screen.

Made in china

manufacture date:

December 12, 2011

Also has clicking battery cover.

had it for a few weeks.
[HTC Sensation] nkojic:
How do i now if i get refurbished or new phone? Is there any notable difference. All 5 phones that I received looked like new. And now I am waiting XE to come.
[HTC Sensation] yasobaso:
Me too :(

I've an ACER screen and have dust at left in the middle. After all crappy beta like OS (3D/Gameing problems) and bloated GUI (HTC Sense 3.0) + manufacturing failures like dust under screen and that my volume button dropped of (which is currently replaced by Service), I can say I'm really disappointed with this device. I owned SGS before and wanted something which has more quality in the build.

I'm just wondering : "Wasn't our money good enough?". Many of us still try to flash daily new ROM's thnks Dev's which I'm really thankful, but lets face it the Sensation shouldn't be a flagship device at all.

Now I need to get back to stock and send to service and wait min. 2 - 3 weeks until I get my device back. This isn't the way it should.
[HTC Sensation] secano:
I'm on my 3rd refurb, and I have some dust on the top left corner. I'll just wait until (maybe) the One X comes to T-Mobile, and then I'll just request a replacement for the Sensation a few days before the new phone's launch day. I'll then buy the new phone and sell the Sensation they send me. I don't think this problem will ever be fixed.
[HTC Sensation] bonesy:
Got my Sensation back today after dust under screen and Dead Pixels....

Looking at the new screen its got a blatant yellow tint :mad: While inspecting the device while it was powering on i noticed light coming from the bottom left and right corners of the back bottom of the p[hone..I've put 2 blobs of Silly cone over the holes to hopefully stop any dust getting in
[HTC Sensation] nkojic:
What holes did you siliconized? What about the front side, i meen edges of the screen?
[HTC Sensation] crisisinthecity:
A new one will come in a new sealed box; otherwise its a refurb.
[HTC Sensation] nkojic:
I recived Sensation XE but the phone is still in servise centar. The HTC did not sent the sticker with the serial number and IMEI for the phone and now i am waiting for the proper warranty. Is this meens that the phone is new or refurb??
[HTC Sensation] ridingonfumes:
I thought this was all bs untill it happenf to me, my first senny lasted 6-7 months and never got the dust. But the charging port became loose : ( so I exchanged it with tmobile and the replacement had the dust issue.

So I sent it back and got a new one without dust, it lasted a month untill The dust appeared and I'm now ok my 4th sensation and so far no dust. (knock on wood)
[HTC Sensation] bonesy:
On your phone take it out of the case...Look on the exact opposite side to the HOME and SEARCH buttons there is 2 holes,if you wake your phone so the keys light up you can clearly see light through the holes.Also next to them you can see ribbon and in my opinion,if you can see ribbon then thats a part the dust can get through.

To be honest i didn't let mine get too dusty, i noticed 3 or 4 specs phoned htc and went maaaad! ill try to scan the repair sheet so it shows what they replaced and if i can find my digi camera,the silicone too

---------- Post added at 02:50 AM ---------- Previous post was at 02:49 AM ----------

Those are on the back of the phone under the battery (sorry for double posting)
[HTC Sensation] g1user101:
My sensation had the same dust shape at the same place
[HTC Sensation] wzj1633:
The same problem comes with mine too. Some dust on the left and right side of the screen.

This drives me cray:mad:
[HTC Sensation] Skipjacks:
I just put silicone around the outer rim of the screen to fill the gap between the glass and the edge. I'm hoping that does the trick.

It takes 24 hours for the silicone to cure, so we'll see how well it stays in place.

It definitely goes on easy. It gets pushed into the crack super easy, and wipes right off the glass. There were no ill effects of the silicone having been on the glass. The touchscreen seems to work fine.
[HTC Sensation] Ivanstein:
I think I know that CSR:

http://xdaforums.com/showpost.php?p=23313395&postcount=4

:D:D:D
[HTC Sensation] nkojic:
Yes i know that but my question was is this phone new or refurb?:)

---------- Post added at 09:40 AM ---------- Previous post was at 09:40 AM ----------

Any pictures please ?
[HTC Sensation] Tirozz:
Had the same experience after my phone returned from removing dust! Download app called Screen Adjuster from Market, +3 Green +3 Blue seems to fix the yellow tint :)

Most obvious when loading the Google-page in your browser right?
[HTC Sensation] Ocaryx:
i don't have any dust under my sensation lcd , i bought it 2 month ago .

i'm worried that i get the same issue as other guys in this thread

is there anyway to prevent getting dust under the lcd ? i open the back cover every weekend and try to clear any dust on backside . but i'm not sure if this prevents the problem .
[HTC Sensation] nkojic:
NO! You need to siliconized the gap between front screen and mask around the phone. Then siliconized the holes from the back side when you take off baterry cover
[HTC Sensation] xdviper:
Around the other edges of the screen where it's connected to the whole body? I've been taking toothpicks and trying to clear out the dust and took off some slicone/glue too possibly, but I'm pretty sure that's not what allows the dust to get in. If that was the case, my whole screen would have been shot right now.
[HTC Sensation] nkojic:
http://imageshack.us/photo/my-images/851/83421737.png/
[HTC Sensation] rferrerca:
Are people sending their sensation to HTC customer service for dust issue having any troubles again with dust under screen?
[HTC Sensation] AddisG:
Sent mine to HTC 2 days ago, because the phone was being weird, it would just open things without me even touching the screen, and it would open the camera and take pics on its own. lol.. it was driving me crazy!
[HTC Sensation] secano:
Okay...that had nothing to do with what he asked...

I believe that even sending back to HTC, it's only a matter of time before you start seeing dust again. I mean, aren't the refurbs that we get from T-Mo come from HTC supposedly repaired? I am going to give HTC a last chance with the One X. If the problem still persists by then, that's bye bye.
[HTC Sensation] LS1_01:
That's what I was thinking. ANyone send it in and find the replacement started getting dust again?
[HTC Sensation] AddisG:
They said it might be the Dust causing the problem i was having and the guy on the phone told told me to send it them.

Edit: I just spoke to HTC on the phone and they said it has been solved and will be sent back to me in a couple of days. We'll see. =)
[HTC Sensation] nkojic:
LOL...5 of them in my case. I have now 6 phone but now this is XE version
[HTC Sensation] bmwsensation:
YAY no more dust

They fixed it this morning after complaining at htc customers service,

It has been done in 1 hour, by a company named Dynafix. In the Netherlands

The Hague. Dropped my foon of and hour later it was fixed.

She replace the touchscreen + lcd and middle bezel.

YAY YAY dancing
[HTC Sensation] nevrlow:
You guys keep getting dusty because the way it's designed with the front facing camera hole. Taking off the cover once a day and boring around the phone and concert will solve this problem. 4 months on my sensation and no dust yet

Swyped From My Ice Cream Sensation

Virtuous 3.0
[HTC Sensation] secano:
Uhhh...no. That's not the reason it gets dust. The edges of the screen are not sealed properly and even cleaning it every hour does not help.
[HTC Sensation] mark78x:
Hi, the "dust problem" is for Sensation only or for Sensation XE also?

Thanks!
[HTC Sensation] HunnyBearLewis:
If you do find dust, don't be completely pissed...not all hope is lost...even if you're a noob.

I've had dust show up under my screen twice and within days it was gone. All I ever did was take the case off and blow forcefully (giggity) in all the areas that looked like openings into the meat of the phone. Fix right away? Nope, looked the same right after. After a few days of this? Awh yeah baby that is a sexy phone.

It's a cheap and silly way that doesn't guarantee anything BUT I did have dust and now it's gone...so you be the judge.
[HTC Sensation] vwolsink:
Just to share my experience. Few months ago there was (a lot) of dust underneath my LCD too. Called HTC, send it to repair, got it back with a completely different LCD. The old LCD had a purple-ish glare and was really annoying to look at from a top angle, the new one has a greenish glare and is much better. And the best part, no more dust for a few months, yeah :D
[HTC Sensation] demonsavatar:
I am about to get the Sensation (they are free on T-mobile for now). Is this still a problem with recently manufactured phones?
[HTC Sensation] shanemono4:
I had to send my 2nd HTC Sensation 4G back under warranty because of dust. It collected underneath the T-Mobile logo on the top right hand side after about two weeks of use. They told me it wasn't a known issue, but they replaced my phone anyway. I'm glad they replaced it though because everything else about these phones are awesome IMO.
[HTC Sensation] demonsavatar:
What is the manufacture date and/or the first four of the serial number of these phones (e.g. SH1A or HT04)? If it is still a current problem, perhaps I will do the silicone seal fix or get a case for it ASAP.
[HTC Sensation] shanemono4:
Unfortunately I don't have it anymore, I shipped it back to T Mobile with the box and all about 2 weeks ago and now have my dust-free replacement.

EDIT: if you're speaking generally, my current has a serial beginning in ht22
[HTC Sensation] Filoges:
I have the same problem. Almost got my HTC Sensation for three weeks now, but yesterday I spotted dust.

I just phoned HTC. They said I could get it fixed by HTC, but that would take 2 weeks or I can go to Vodafone. I'll probably do that.

There is not a lot of dust, but you can see it.

But can somebody guarantee the dust won't come back?

I just did the back off and cleared the loads of dust...

Maybe I should do that more then as somebody advised already in a previous post...
[HTC Sensation] the_scotsman:
Dust in the back has nothing to do with it. There's nothing you can do to prevent the "dust" under the screen.

When you get it repaired, they'll seal the screen so it doesn't happen again.
[HTC Sensation] Filoges:
But on the sides of the phone there is a lot of dust and that can go under the screen. I don't mean the back really.

Ok, thanks.
[HTC Sensation] bsanto9:
So I just tried the silicone tip, and I used ultra black, and I have to say it looks good, looks stock and it covers all the edges. It sounds crazy but it works great.
[HTC Sensation] Lightfield:
Will HTC still take my dusty Sensation and replace it for free after the 1 year warranty expires because this is a manufacturer defect?
[HTC Sensation] demonsavatar:
The HT22 serial suggests its from the Taiwan factory and built in February 2012, so it is a very recently built phone. Let us know if any dust develops and mention the serial again if it does!

Filoges, please post your manufacturing date and/or first four of the serial (e.g. SH01, HT22, etc.) so we can figure out when your Sensation was made. I am trying to narrow down if HTC actually fixed the problem in later batches.
[HTC Sensation] LilChinchster:
I spotted dust under my screen this morning could someone please advise me what to do?

First four of serial number is SH1B
[HTC Sensation] Filoges:
How can I check my serial?
[HTC Sensation] looneylv:
Well i have mine Sensation for 8 months now but nothing like this is happening(dont have any cases only screen protector) Constantly going to beach, and sensation is in my jeans trousers where is much dust i guess...

But my classmate buy'ed his sensation like 3 months back and after he used his device like less than a month he saw 2 big dust lines underneath his touch screen like on the main screen.... :D he still is living with the dust....

I guess its some kind of manufacturing fault maybe?
[HTC Sensation] secano:
You're kidding, right? Pull the battery out or go into "About phone" -> "Phone identity"
[HTC Sensation] moshe22:
I just spotted dust under the screen as well. I really don't want to get it replaced, so my only other option is to send it to htc I guess.
[HTC Sensation] AayushDhuria:
even i figured out dust under my screen :( doing S-ON and sending it to htc
[HTC Sensation] vinas1:
I never did s on or anything T-Mobile didn't care.

BTW my 4th sennny has no dust after 3 months. I think I'm good now :) .
[HTC Sensation] crisisinthecity:
I'm on my fourth too. Keeping my fingers crossed. They offered to give me a different phone but couldn't tell me what they would send me. Didn't want to risk getting something aweful.
[HTC Sensation] AayushDhuria:
that's to be on safer side, it's India so you never know, Service center guys are dumb as F!

i just got my Sensation XE 4 weeks ago, figured it out today :/ i don't hope they'll replace it but they may replace just the screen.
[HTC Sensation] crisisinthecity:
I plan on sending this one to htc to seal if it gets dust. All of the phones I've received from T Mobile so far have gotten dust. No point in getting more refurbs
[HTC Sensation] moshe22:
I'm on the same boat. All of them had dead pixels, or dust under screen and I don't want to risk getting one with a dead pixel. I think I will contact htc.
[HTC Sensation] Skipjacks:
The silicone works like a charm. I used blue gasket silicone for engine parts. You cant even tellits there. And it totally seals out the dust.
[HTC Sensation] psycho1:
Just noticed I have dust again.. going to wait a little before I request another one from t mobile..
[HTC Sensation] crisisinthecity:
What did you use to apply the silicon? I just know that I would ruin my phone if I tried.that space between the screen and bezel is so tiny.
[HTC Sensation] secano:
I think HTC will just tell you to contact T-Mobile first...even if you have done 10 exchanges. Not sure.
[HTC Sensation] Filoges:
My serial starts with: SH18
[HTC Sensation] Skipjacks:
My finger.

It's super easy. You don't have to be all precise when applying it. Just lather it on around the edge and run your finger outward so that lip around the glass scrapes off the silicone and shoves it down in the crack.

You don't have to get a needle and magnifying glass to work it into the crack. Good old brute force will do the job. (Gentle brute force)

Once you're satisfied that you've filled the gap all the way around, just wipe off the excess with a clean finger and you're good to go. It didn't hurt my screen at all. Granted, I didn't actively smear the silicone across the middle of the screen. Just the edges. But even then I got plenty on the touch panel and just wiped it off.

If any dries on the touch panel it'll rub off. It's not an adhesive.

Automotive gasket silicon, or 'blue goo', is designed to form a seal between engine parts. It's not designed to glue engine parts together. So it won't stick to the screen. But the gap around the screen where dust gets in is thin enough that once the silicon is in, it'll stay once it dries.

It takes about 24 hours to full cure. So be careful with it for that first day so you don't inadvertently rub the silicone out of the crack. After that though, use as normal. And it's a high temperature compound too, so the battery heat, body warmth in your pocket, etc etc etc aren't going to phase it.
[HTC Sensation] nevrlow:
Month 6½ still no dust :rolleyes:

HTC Sensation Virtuous 4.0 ICS goodness.
[HTC Sensation] gustav30:
Thanks for the post. Could you provide a link to the silicone you would recommend? I realize it might not be available where I am, but think it would be helpful just to get an idea what to look for.

Also for warranty purposes, is it so unnoticed that HTC might not see it if I needed to send my phone in for something else?

Thanks
[HTC Sensation] shanemono4:
Awesome, will do!
[HTC Sensation] crisisinthecity:
Hope not! Other people in this thread mentioned having success with HTC.
[HTC Sensation] crisisinthecity:
Thanks! I'm totally doing this.
[HTC Sensation] gustav30:
Hey - I may try this as well! One question - Would it be best and easier to take the back cover off before doing the silicone method?
[HTC Sensation] Skipjacks:
Yes. Deffinately take the back cover off.
[HTC Sensation] Skipjacks:
Go to any auto parts store in the world. Ask for silicone gasket maker in a tube.
[HTC Sensation] gustav30:
Hey just wondering for those that have done the silicone method - is it possible - just for the briefest time that the oleophobic coating on the screen could get damaged slightly when wiping away the excess of the silicone?

The only reason I'm asking is because I was reading this thread where this guy cleaned his phone with windex and ran into a problem with the screen coating (he has a mostly constant oily surface on the screen).

I know I'm not cleaning the screen with silicone - but the excess does have to be wiped away. (I know this might sound sort of paranoid - but I think putting silicone around the edges already lends itself to that!:D)

Here is that thread I'm referring to where the guy used windex to clean:

http://xdaforums.com/showthread.php?p=23906694

My thoughts are no - but would feel more comfortable for those that have the silicone mod.
[HTC Sensation] crisisinthecity:
Honestly I don't think the oily spot is from Windex. Its most likely under the screen. Ive seen it before.

I would use silicon gasket maker sparingly. Def wouldn't glob it up when applying.

Should be cool.
[HTC Sensation] gustav30:
Thanks. If you do this mod, could you provide pics afterwards? I don't think we've seen the Sensation with the mod done, at least not up close. I know there is that Thunderbolt video, but so far I don't think any pics or video with the Sensation.
[HTC Sensation] nickporwal:
is there any way we can find if the seal has been applied to the screen?

I have got my sensation XE few days back and now i am really worried. My serial number starts as SH1B......
[HTC Sensation] Skipjacks:
No picture is needed. If you appky the silicone right you cant see it.

At least not without really looking. I can tell the gap has been filled, but if I didnt know I never would have thought it looked odd.

I even tried to take a picture but couldnt see the silicone in the photo.

This is a REALLY simple mod. It works great. It looks great. Its not going to break the phone. Wondering if its worth doing is overthinking it.
[HTC Sensation] gustav30:
Did the mod last night - you are correct - don't over think it. I also don't think I could take a picture that would show the before/after. It looks exactly the same.

My tips for this mod:

1. - if you have a cheapie screen protector - you can throw that on and any of the excess silicone will wipe onto the screen protector and not the screen itself(if you are worried about the screen getting the silicone on it). I have a bunch from the the "just found the best screen protector" thread in accessories section.

2. Take your time to work the silicone in - its not going to dry right away - you have plenty of time to wipe it off. So don't rush it. You want to make sure don't miss any areas.

3. Take off the back cover while doing this. This way you don't have to worry about the speaker grill/camera hole/volume rocker getting any excess silicone on it.

4. Even with back cover off go a little bit more gentle applying at the top(to me, this was the toughest area). You don't want the excess to spill over into the FFC/speaker area. I only used a toothpick up at the top instead of my finger to apply just small portions - then rub in with finger.

That's it - I honestly can't really see it.:D