yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] the_scotsman:
Just received a call from HTC. They said if I take it back to the store, it should be replaced if they do agree it's a problem.

Will be interesting to see if my local T-Life (Telstra) store are happy to replace it.
[HTC Sensation] Sergio76:
I dont see any dust ????? I'm i blind lol next thing reported will be " my back cover comes off when I pull it is that suppose to happen.

Not trying to be rude but man this one is funny.
[HTC Sensation] the_scotsman:
Just took mine back ot the shop...they didnt change but wut are going to speak with their repair authority and get back to me.

You are absolutely blind then...:rolleyes:

You think this is not dust?
[HTC Sensation] ctscloud:
Man that's pretty bad I got a tiny bit under the bottom right
[HTC Sensation] senzenina:
No ass can be that smart. I'm shocked. And even being the good lady I am, I want to go there and do some damage.

You could go over their heads and talk to HTC about the problem. That way you could at least send it for cleaning yourself.

The nearest service center available to me is in Romania. Waaay out of town ;) So chill.
[HTC Sensation] Kot Vaska:
I'm now waiting for the answer to my written complaint. Also I created a thread on the chain's official forum and their QA director replied in my thread telling me that in order for the phone to be exchanged, it needs to be presented to an authorized HTC service center for examination. I replied back describing my yesterday's adventures in their store. I'm waiting now.

I am going to call HTC hotline today and ask them what to do.

The nearest HTC's care center is 180 kms away so I could drive there, but I want an exchange, not cleaning, since I am also experiencing problems with touchscreen responsivness.
[HTC Sensation] senzenina:
It's good to know that you can make some other steps to problem resolution except arguing with the salesperson. What did they tell you on the touchscreen issue? This one too is a defect that requires replacement, even more than the dust. It's a basic functionality not working properly. Oh wait, I forgot the phone is full of pocket lint :)
[HTC Sensation] Kot Vaska:
They told me that fast swipes not working and screen reacting after two-three taps is normal since "Do you know what a capacitative screen is at all? It's much less precise than a resistive one. You have to find optimal angle, pressure and field of contact for taps to register properly and fast swipes are not supposed to work, you shold move your finger slower."

I said: "There's a feature in Sense where you fast swipe the screen left to right and right to left and see a carousel of desktops". He took my phone, tried to carousel the desktops and couldn't, then said "I dunno, capacitative screens just don't work that way. I'm an engineer and I know what I'm talking about".

I didn't say anything about touchscreen in the complaint because I prepared it before going to the store and I didn't have the issue at that time, but on the way to the store it appeared and never went away ever since.

Upd: I talked to an HTC representative via chat and he told me I they could send me a courier to pick up my phone for free, take it to the service center and repair, then the courier will deliver it back to me. I don't need to pay for transportation. However I want my phone to be exchanged by the seller, I don't want to go on the repair path.
[HTC Sensation] bimmerboii:
Does this problem affect all htc sensations worldwide? Or is it limited to a certain batch or region of sale? Was thinking of getting a tmobile one
[HTC Sensation] mobilehavoc:
It can happen on any phone. I had the issue on an HTC hero, people have had it with iPhones too. No sure fire way to be sure you won't have it. Although I've never heard of Samsung phones having it honestly.

Sent from my thumbs to your eyes using a Sensation 4G
[HTC Sensation] senzenina:
God save us from wannabe doctors working in pharmacies and wannabe engineers working in shops. They know nothing yet are trying to give you advices on topics they know nothing about. Even reading Wikipedia can tell you more about screens than this guy. I have the only Android device ever made with resistive screen (HTC Tattoo) and let me tell you Android was never meant to work with resistive screens. The accuracy is hideous, its accurate only in the center and that is with a stylus. Thought of getting a stylus for the Sensation but turned out I don't need one at all. It detects my boney finger joint, so accurate. It detects touches it seems even before I touch it all the time.
[HTC Sensation] aeox:
Holy batman they have finally shipped my phone overnight!
[HTC Sensation] gottabekin:
ahhhhhh you should take off work and wait for it all day!!!
[HTC Sensation] Tweakssd:
REPAIR dust underneath the screen?? seriously HTC... When I've vacuumed under the couch I don't tell my wife that I've repaired the floor.
[HTC Sensation] mobilehavoc:
You need to post lots of pics. Good luck :D
[HTC Sensation] DJouneyt:
Dust in here too, I could not recognize it during the deal, saw it at home when looking for dead pixels on the screen, and found one :( Of course there is a wi-fi death grip also.. Should go abroad for the service :confused:
[HTC Sensation] mrg02d:
I must be lucky as I only have the dust issue. I have no death grip nor any lag of any kind. I can carousel just fine (I do it for fun!). The only issue is dust (I am on my second phone too, will get another in a few months when new units show up).

Oh, my data sucks. 1.5Mb/s DL on full 4G bars...

Matt
[HTC Sensation] yourpassenger:
Didn't think I had the dust problem but recently noticed a white speck in the middle of the screen, impossible to see when the screen is on so not too bothered about it, think it may be a dead pixel but hard to say as its so small.

Today I inspected the phone really closely and noticed a scattering of very VERY small particles. Only visible when the screen is off, in direct bright sunshine or under a lamp. Seem to be coming from the top right corner. Can't notice any gaps in the screen but it might be getting on the small space below the front facing camera? It's impossible to see when the screen is on and very hard to spot when it's off, really have to look closely and at an angle so it doesn't bother me just now. If it gets to a point where I start to notice it with normal use and i can't get a replacement ill probably sell it and get the sgs2, which pains me to say as I love the sensation!

Sent from my brain
[HTC Sensation] andriy2011:
My thoughts are that every single HTC Sensation has a "dust particles". But not everyone notices them. That is why the poll is almost 50/50.

I've exchanged 3 HTC Sensations, and all were prone to "dust problem".

Even when coming to a different store and opening a sealed package - there were some phones with a dust. In case if there were no dust at the moment of opening the package, it was getting under screen glass in a week.

My conclusion is - you are "lucky" if you have not a perfect vision, so to say:(
[HTC Sensation] ctscloud:
Man, from what you say, a warranty exchange may be worse me cause I only have a tiny tiny dust spot. I think maybe check online at other forums. I think I have seen consistently the same issues on T-Mobiles forum and others.
[HTC Sensation] Hydroshock:
I actually got a tiny hair under my screen. I'll probably keep it though as there's no visible dust particles. As long as there's nothing I can see without having to really look close it's no sense in gambling for another that might have dust.
[HTC Sensation] Kot Vaska:
I got an answer from their QA director.

"CC Key's employee [last name] exceeded the limits of his authorities. You may submit the phone to the store and it will be taken to an authorized HTC service center for examination. If the issue is proven to be a warranty one, the store will refund you for the full price of purchase. I sincerely apologize for this misunderstanding"

Things look promising for me, I will be taking it to the store tomorrow.
[HTC Sensation] senzenina:
That's great news! They didn't mention replacement though...
[HTC Sensation] Kot Vaska:
Well, full refund is okay. I'll just buy another :)
[HTC Sensation] DJouneyt:
Superb..!! Could you please inform us in which country/city's service you made this? TIA
[HTC Sensation] Kot Vaska:
Computer-Center Key retail chain, Novgorod branch. (www.key.ru), one of the official distributors of HTC products in North-Western Russia.

I think I found a perfect no-loss way to exchange my Sensation quickly. Tomorrow I'll go to the store, submit the phone, immediately buy another one using a credit card (so that I don't spend my own money), and then, after a couple of weeks, when I'm refunded for the current phone, i'll repay the credit debt to the bank, so I won't even need to wait for the exchange decision.

P.S. my phone is SH16DV (made in China), so SH16 also seem to be affected by dust and touchscreen issues.
[HTC Sensation] senzenina:
HT15TV Taiwan, replacement as of July 5, no screen problems so far. I dread that d-day may come. I love this piece of awesomeness despite a bug or two.

Interesting serial, no? Sounds like one of first batches.
[HTC Sensation] Kot Vaska:
When I got touchscreen issues in addition to dust, I seriously started considering dumping HTC altogether and moving over to the rival camp, but... soon I realized that despite all the bugs and glitches, badly optimized software and hardware failures HTC Sensation is still the only option... there's simply nothing else there on the market which is that all-around awesome. C'est la vie.
[HTC Sensation] Zheiko:
I wanted to get sensation, but after finding how many problems it has, I bought sgs2 and I am happy...
[HTC Sensation] aeox:
"I'm back"

Finally, got my phone back. They put on a new screen. Looks good for now. No dust at all. They even cleaned the tiny dust that collects around the other parts of the phone.
[HTC Sensation] gustav30:
One thing about this thread.....its got me keeping my phone super clean because always looking for dust. I actually think there are a few but can't tell if its under the screen protector or the screen. Took me a long time getting a good protector on and don't want to take it off. (I like to believe its under the screen protector.)
[HTC Sensation] gingerc:
I'm sort of happy and sad that I've found this thread...

Had my Sensation just under 2 weeks now, in Australia, and after looking after it like a new born baby including screen protector and black case, just today found a streak - like a comet's tail - of dust under the glass on the right in the middle :-( Highly visible when screen is dark, but also can be seen on darker apps/photos or whatever.

This is very, very annoying HTC and the bottom line is that hardware should not be released with manufacturing faults such as this from a company such as yours. Am beginning to wonder if 600 bucks has been well spent or not. Love the phone otherwise and been showing off to friends with it, but now I may have my tail between my legs/have to eat my hat...worst of all to iphone users! . Also my girlfriend has had a Desire for over 6 months now and never had a single problem with it.

Lodged a warranty claim already and had a quick response about sending it back, but dont know if they'll clean it (hope not) or I'll get a new unit (potentially with the same problem).

Anyway, guess everyone here is in the same boat, interesting to see the poll as well.

Oh is there anywhere on HTC's website you guys are all posting about this as well?

Thanks for listening!
[HTC Sensation] gingerc:
Just to do a quick reply to my own reply:

I bought this from Mobicity.com.au about 2 weeks ago, they were helpful then and today when I called them about the dust problem, and directed me onto their warranty provider - who also got back to nme very quickly about sending the phone in for repair. I am assuming this will NOT be with HTC Australia.

Also called HTC Australia and they told me because the IMEI lists the phone as being supplied from India I have the following options on where to send the phone for repair with HTC: India, Singapore, US or UK! No thanks to all of them. Anyway after telling me that they then said I have to go back to where I bought it from anyway.

I've tweeted HTC and HTC Australia tonight. Dont expect anything to happen, but I'm really torn on what to do, send it back and get it repaired by a non-HTC repair shop or get a new phone, or just live with it - my dust is exactly as in the photos in this thread, so I am guessing the crack/line on the right hand side of the phone shown in the shot by someone in China that took the screen apart is the problem of the >40 people on this forum who have reported this problem :-( C'mon HTC. Sort it out (In Australia as well!).
[HTC Sensation] the_scotsman:
When I tweeted HTC Australia, they just told me to call customer support. They then told me to take it back to the shop I bought it from, who I have yet to hear back from. Will be paying them a visit tomorrow.
[HTC Sensation] Kot Vaska:
It's the same here. If your phone was not certified by Rostest (state consumer electronics safety testing organization) and was meant to be sold in another country you will not be eligible for technical support or warranty in Russia. And officially imported and Rostest certified devices are nearly 50% more expensive than non-certified "illegal" ones.
[HTC Sensation] Curious!:
Does anyone know a way of manually cleaning the dust and keeping it away? I started to get some and I don't think i will have any chance to get it to the service under warranty. I would appreciate some ideas/help
[HTC Sensation] Kot Vaska:
ok, today I got a new Sensation. Series is SH16HV, made in China (my previous dusty one was SH16DV, also made in China, and it had a spec of dust right out of the box). On this one, after a very careful examination — no dust. Hope it stays that way.
[HTC Sensation] Kot Vaska:
AFAIK the screen is sealed airtight and the whole dust issue revolves around the sealing's failure. If you disassemble the screen, it's unlikely that you will be able to put everything back in place and seal it.

I don't know how HTC manages it globally, but in my country they don't clean the space between glass and screen, they simply replace the whole screen module.

You may try to fill the cracks between case and screen glass with something sticky so that dust wouldn't get in, if you do it carefully, it won't spoil the exterior.
[HTC Sensation] mkouk:
I have sent an email to their Customer Support regarding the dust issue my Sensation. I've also said that I returned it as it is a big defect for such an expensive device and provided them with a link to this thread.

I've received a response from them very quickly saying that they are not aware of any issues with dust but they have passed on the information to the relevant department ... not sure if any of the two are true!
[HTC Sensation] ceroglu:
I just got my Sensation back from htc-usa. And I confirm that three is no trace of dust under my screen now. It looks like they opened and cleaned it. It looks whole a lot better without annoying dust on the background. So if you see any trace of dust, you should definitely create an RMA and send it to htc. Got my phone back in 10 days. I also had a little creaky back cover problem before and it looks like they put together the phone well where the creakiness gone.
[HTC Sensation] jonahtriangle:
Go figure just yesterday as I was reading this thread I thought to myself I hope this doesn'thappen to me. Three seconds later noticed the spec of dust,crap. So luckily I am within the 14 day return e hanger period so I will be on my way to get a new one.
[HTC Sensation] ariel123:
you are still under warranty so you can always send it in but if youre looking for another solutuion i would say go into a phone repair shop im sure they should be able to open the phone up and remove it. although that would be voiding warranty
[HTC Sensation] gingerc:
If this is useful to anyone:

I bought my phone online in Australia, but its apparently shipped in from India; the screen model is PANEL_ID_PYD_AUO_NT and below I've attached a pic of the dust ingress I have on the right hand side.

So far from contacting HTC (twice) they absolutely refuse to admit there is anything wrong with their "quality" product and all they can say to me is "go back to where you bought it" and also "we've forwarded your concerns to the headoffice", neither of which are very useful replies. What I really want is for them to say "we will send you a good replacement for the $600 phone you just bought that we guarantee has no stupid manufacturing flaws and here is a goodwill gesture of something free for the fact that you bought something from us that wasnt fit for purpose".

Instead I now have to f**k around with 3rd party repair shops and be without my new phone for minimum 1 week. Gutted
[HTC Sensation] Kot Vaska:
Man that sucks, mine wasn't that hardcore. The way I see it, Acer panels are much more likely to get dust as opposed to Sharp ones. My second phone is also Acer, but (knock on wood) no dust as of yet. Also this is bad practice to refuse their customers warranty service just because the phone wasn't purchased in the same country.
[HTC Sensation] Bluediss:
I received my Sensation on the 4th of July and never had any dust issues until I noticed a small dust "burst" today. Strange coincidence: I S-Off'ed my Sensation yesterday. Did the bootloader crack also cracked my screen?

I think there was dust inside the casing and a very small crack in the screen's vacume sealing caused the dust to be sucked in.

I've just sent an email to HTC, let's see what they have to say.

Good thing I S-Off'ed my HTC Flyer too, and enabled GSM function. Now I have a spare "phone" when my Sensation is being fixed.
[HTC Sensation] jparity:
ouch.. hope you the best. Please let us know your progress with htc repair.
[HTC Sensation] alildevil:
Yeah i have dust and alot with 2 days...

Had the phone for almost 2 months and not any dust at all. Always used a cheap fake leather hip case with it, never put it in pocket.

Got this skin for the phone"

http://www.amazon.com/Clear-Candy-R...4FA4/ref=sr_1_6?ie=UTF8&qid=1312177511&sr=8-6

And really loved the way it felt, for a better grip, but not feeling like I was holding onto something rubber and stretchy. It is a perfect accessory, anyway...

Old cheapo case wouldn't fit with the added cover. i was trying to locate a phone hip case that would accommodate the new dimensions, so carried it in pocket for 2 days, and today i noticed a plume of dust under the touchscreen. It is on the left side about midway up. Here are some pics of it.

I called T-mobile (NY) and they of course never heard of this issue and HTC hasn't released that the sensation has a problem with it. (kinda expected that answer).

Well I have to bring it to a T-mobile store tomorrow so they can call and say that the phone is not physically damaged, and then they will send a replacement, with the possibility that it might be a refurbished and not another new one.

I thought I might someday get a spec under it but nothing like what I'm seeing here, these pictures were taken with my old hd2, so sorry about the quality, but I am sure you all will get the idea, of what im trying to show all of you.

I will keep you updated if you all wish...

I have had HTC phones for my last 3 starting with the old HTC touch all the way up until the sensation. If I get a good refurbished one i will be ok with it, I would prefer new as this phone is not even a full 2 months old.

If the refurbished is bad I will drop t-mobile (pay the 200 cancellation fee) and switch to maybe try ATT they have the "Samsung infuse 4G" coming out soon
[HTC Sensation] senzenina:
You, sir, win the grand prize for dustiest phone. Wish you luck on the next one.

They'll never hear of the problem, will they. They have the incredible talent to miss the dinosaur in the backyard.
[HTC Sensation] ctscloud:
+1

Hopefully the new screen I'm using doesn't have this problematic issue that HTC doesn't know about.

Sent from my S-OFF HTC sensation 4G
[HTC Sensation] cheesinar:
I had fairly large amounts of dust both on the left and right middle of my screen. I took it the HTC-hk last Wednesday and they told me they would clean the screen and would take 2 working days. Got a call from HTC on Thursday afternoon saying I could pick it up that day (less than 24 hours from handing them the phone). When I collected it they told me they had completely replaced the screen.
[HTC Sensation] apex84:
But why is there a plume of dust every time? Is there a vacuum between 2 layers and the dust gets sucked in when the sealing cracks or something? Still can't decide if I should get this device because of stupid things like this. I don't want to reward HTC for their failure...
[HTC Sensation] mrmotivator:
I would like to know this two, I had dust under my first 2 devices and they were both like comet trails. And they just magically appeared rather than gradually building up. Really weird.
[HTC Sensation] dubsy54321:
How can I tell which screen I have? Thanks!
[HTC Sensation] Bluediss:
Got a reply from HTC today. The asked me for my address and date/time to pickup the phone for repair. That will be thursday evening.

On my phone the dust also didn't buld up over time. One day the screen was clear, the next I had the dust plume. Reading up on some replies I believe that the theory of a break in the vacume seal, causing dust to be sucked in, is correct. This can also mean that people that keep their Sensations "dust free" can have a broken vacume seal, but not know about it.

When there's more news from regarding my Sensation, you will be the first to know!
[HTC Sensation] Kot Vaska:
In order to find out what LCD panel your phone has installed, you should download Android Terminal Emulator and run it. When you start it, you will be presented with a command prompt. Type "dmesg" in the command prompt and you'll see walls of text.

Somewhere in that output you should look for the line "Panel Type". If its value is "AUO" then you have Acer panel, if its value is "SHARP", you have Sharp panel.

Tips&Tricks: if you are unable to find the line, tap "Settings" and use "Email to" feature to email the whole output to your mailbox, from where you will be able to run a search.
[HTC Sensation] shitting:
Got my repaired phone couple days ago, and still noticed a few very small specs of dust... i'm very dissapointed. Maybe I should try to have them ship me a new one that's made in July.
[HTC Sensation] wchiri:
Very paranoid about dust on my phone now, but it seems it doesn't matter because it turns up overnight!
[HTC Sensation] gingerc:
There is definitely something "explosive" about the way it turns up. Mine was clean one day, then there was a comet trail the next. I have to admit though, I was messing around with the temp root the day before it happened :-( Does anyone believe this can be really be related? How can a sw hack cause a hw explosion?! Temperature change maybe?

I've spoken to my 3rd party warranty provider and they said its most likely they'll repair it with spare new parts. The tech seemed confident this wont be the first Sensation he sees (he's had a lot of experience with HTCs, but Sensation is still relatively new in Aus) and that the screen problem is easily resolved by new parts and a sealant job.

HTC, on the other hand, helpful as ever, said: "We are not generalizing this issue that you are experiencing on your phone because we have a lot of HTC Sensation released to the public that is not having issues like this."

How is anyone managing to get HTC to actually come out and pick up their broken (yes it is actually broken!) phone and I cant even get them to help me one iota?! Is it just special rules for Australian customers?