yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] senzenina:
Well, you could get a non dusty one and seal that ;)

Oh, by the way my first-gen May sen bought July 8 still has no dust. Pray for me!

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] brusko1972:
Well, Last week I noticed my Sensation has dust under the screen after 6 months of being dust free. I'm thinking of calling htc for warranty repair but I will probably wait til next year. I can't live without a phone for the holidays. Come on htc! This kind of manufacturing defects is unacceptable for such an expensive device.
[HTC Sensation] jmcdonald58:
Damn

Had mine since day one here in US just noticed it has dust underneath -it a couple of places its really noticeable but I am aware it there now and it will drive me nuts -based on what I am seeing here many of the replacements have the same issue-guess I will call HTC and go from there BS to me ARRGGGHHH
[HTC Sensation] bmwsensation:
One of my first try, to prevent incomming dust on the top of the item.

sent with unbranded htc sensation
[HTC Sensation] naimmkassim:
Nice..what material u use? It is just a plastic? Maybe you can make a simple tutorial for us? Anyway, nice..
[HTC Sensation] Goldenrooster:
I don't want to soud blunt, but honestly I do not believe that dust coming in through these openings is the actual issue here. It is also not a matter of "a lot of" or "little" amount of dust.

Figure this: If you would change your battery while being in bed, whatever you do, a lot of dust will come into your phone and creep under the display if there would be an open space somewhere there in the phone.

Couldn't it be so that the actual point where the dust gets in is on the outside of the phone where there is space between digitizer and screen due to the absence of glue?
[HTC Sensation] ancola66:
Yes, me too (Im from m'sia..asian...unbranded, no specific supplier..celcom carrier..) and a few of my friends also buy like me. All work fine, not experience the problems mentioned in this forum :)
[HTC Sensation] mike2518:
I don't think that they will ask much on returning/exchanging the device. I mean we are taking about walmart here!
[HTC Sensation] secano:
Day 4 of having the phone -- I now have 2 extra particles of dust. They are very small, but it will probably get worse. I'll be heading to T-Mobile for a replacement.
[HTC Sensation] Hoggles:
Someone asked what the best way to go about exchanging for the dust issue... I've found you'll save yourself a lot of time and hassle if you call Customer Care first and make sure they put it in the notes that you're simply exchanging a defective device for a NEW one. Also...make sure they put in the notes that there is NO restock fee for defective products. I can assure you from 1st hand experience, that retail stores and corporate are often not on the same page. The store wanted to charge a restock fee...I had to call Customer Care to have them note it....that's silly.

Call corporate first, have em note it. Retail stores including Wallyworld have to do what's in the notes on your account.
[HTC Sensation] Lcrkz0023:
Ive got alittle dust under screen on left side about mid of phone. Back when the N1 launch ive exchanged it like 3 times, not sure if im willing to deal with all that again. Other than the dust, i have no dead pixels, no wifi issues and shockingly my battery life is great. I ordered on the 12th thru CS..rec on the 14th. My box date has 06/02/11, made in Taiwan. I think imma just chill with mine because i may get another unit thats worst or may have other issues such as wifi, dead pixels..etc. So im keeping mine...it doesnt bother me enough in everyday use.
[HTC Sensation] :
Walmart has regular Retail Customer Care..I actually train the Walmart Wireless guys..They DO NOT have access to account notes or "C.A.T. POS or Samson" or system information...They can only do activations or upgrades..anything else has to be called in to the specific Customer Care number for us that they have....besides..returns are processed in the front of the store with regular employees unless the store has a Walmart Wireless store in it..In that case they STILL don't have access....But your method is TRUE for the Core Stores.
[HTC Sensation] brian85:
Well damn, I noticed a spec underneath the screen today. I accidentally dropped my tv remote on the screen (which scared me), so checked the screen closely for any scratches, and I noticed a little black dot (which you can see on brighter colors when the screen is on), started wiping with my microfiber towel and it wouldn't come off. So I touched that area with my finger to get a fingerprint on the screen, and the little spec was obviously under the screen.

I think I'm just going to deal with it and hopefully I don't see anymore. I'm afraid to exchange because I've heard of people having many problems with some sensations, and I don't want to get one that does.
[HTC Sensation] jparity:
Thank you for the information.

May I ask for your advise on getting an replacement at Walmart Wireless?
[HTC Sensation] :
Is that where you got it? Walmart does not allow cross-store returns, so please go back to the location in which you purchased said device from. I would just go back and tell them the screen is separated and having diary and dirt and it's a known issue and you would like to exchange for a non defective device. Assure them that you will check the device before you leave and be nice end smile a lot. I'm sure they will exchange.
[HTC Sensation] jparity:
Thanks for the assurance.

Yes, I got my sensation using my full upgrade at my local Walmart Wireless.

I'll go there sometime this week if I see additional dust. So far, I'm seeing one new dust everyday. :-(
[HTC Sensation] afhum:
I see new dust.. and now i see two dead pixels. Will it get worse or is it normal? Do u guys know how i get dead pixels?
[HTC Sensation] eadred:
I have exact one tiny spot of dust under the screen. But it is so microscopic that I am ashamed to go to the store to ask for an exchange. What do you guys think, isn't it exaggerated to request an exchange for this? I need to decide today, it is my last day of the 14 days policy...
[HTC Sensation] gotzta:
I have the same problem...one tiny tiny tiny blemish/dust particle I saw when looking for dead pixels. I do want a perfect device...but to complain about that miniscule thing that I can hardly see lol what to do what to do. We'll see if any other mishaps like video not playing from the camcorder happen again before I take it back.
[HTC Sensation] KillaHurtz:
If it's not perfect then tell them that, you have every right to want a flawless device. If they make a big deal tell them it's overheating or randomly rebooting. Do not settle for anything short of perfect my friend, this is a costly investment & the quality should relfect it.
[HTC Sensation] eXelero:
had this on my previous phone, the N1. after finding out that I also have a few lins under the screen. fixed the gluing issue on the bottom corners, so no more dust did get in afterwards.

after seeing this thread in the HTC Sensation section, I couldn't believe my eyes - thinking that this nightmare could continue on my new phone, too. anyway, checked this morning and couldn't see any dust under the screen - so I am safe, for now :) (got the device for 3 days now)
[HTC Sensation] ancola66:
* I think this is due to manufacturing defects and shipment as bad >>> so you have her change the situation other devices may still not better ( if you change in the main you buy it )

* I had been two weeks Sensation and all are perfect (although I am in Vietnam and many dust streets)
[HTC Sensation] jparity:
Same old news,

+1 dust this morning :cool:

Still have 9 days left in my 14 day return period. I'm gonna wait and see how bad this gets and exchange either this weekend or early next week.

On the bright side though, my battery life has been amazing after day 3, I'm seeing ~20 hr of normal usage. Before, I could hardly last for 8 hours with minimal usage.

Edit: I'm still trying to find out what's the best way to capture the dust on picture, so I could upload it here.
[HTC Sensation] eadred:
Got an exchange within the 14 days window period.
[HTC Sensation] nirvana2506:
Can you guys post which display manufactor you have?sharp or auo? maybe it is related somehow
[HTC Sensation] afhum:
Sharp. Got dust. Blah.
[HTC Sensation] bmwsensation:
This was more a fix for the dust that enter while you put your phone in your troussers. I do that a lot. :)

I used clear plastic 2 mm thick. First both sides with scotch tape, with a nailcutter and grind it to size. A tiny tiny dripp on the side of the hole and secure it.

And i use a tpu smoked cover so only the top and bottom are open. The vertical lines are nice covered by my cover

sent with unbranded htc sensation
[HTC Sensation] naimmkassim:
Im using a small bag and hang it on my belt. Never ever put it in my pocket. Hopefully, with this way, my xe is continue free of dust :)
[HTC Sensation] gio1184:
After having trouble with my 1st htc sensation with the dust issue and sending it for repair to htc, they ruined my phone. ( vibraion did not work, device was overheating ). Finally after 1 month I got a replecement and now I how a comet of dust under the screen again.

I know that sending it back for to htc would be a permanent solution or maybe worst as I mentioned that had much more issues after the "repair".

One thing is for sure, I am not buying an htc device avair agian.
[HTC Sensation] celelivada:
I have the phone dust free for 2 months now, but I noticed a small particle in the middle after I opened the cover to change the SD card. It seems that the force while opening the cover slightly bends the phone and the glue cant handle it. Now i used a hairdyer and added some silocone just to be safe.
[HTC Sensation] stchandler82:
I'm done. I think I'm on my 8th replacement. I noticed yesterday a ton of dust is now accumulating in the upper part of the screen. Called T-Mobile and they offered me the Amaze and I took them up on it. The Sensation is a beautiful phone, but this is getting old. Hopefully the Amaze will do me good until my contract is up. Sadly, after 5 or so years of owning HTC products, I think I'm done.
[HTC Sensation] Phateless:
Welcome to HTC devices. Their quality control blows goats.
[HTC Sensation] raj2022:
Happy Customer

I posted here a couple of weeks ago when i notice my sensation had huge specks of dust acting like dead pixels.

After following the instructions for S-OFF and Returning to stock I got the phone repaired by HTC.

Their customer service was EXCELLENT! At least here in the UK. They advised me beforehand that the service turnaround was approx 7 days. They arranged a DHL courier to pick up the device right from my room and even phoned me an hour beforehand to make sure I remembered. Then I got a phone call when my phone had arrived at the service centre, to save me worrying.

7 days later I got my phone couriered back.

The best thing was that my AUO screen has been replaced with a Sharp screen. The difference is instantly noticeable. The colours seem more solid and much brighter. There is no more response lag in the pixels when viewing white text on a dark background (used to look like the text was dark grey when i was swiping up and down, no longer!).

And the best thing by far is that the pixel pitch is now invisible. I used to be able to see the grid between the pixels on the AUO, but the Sharp is near flawless and looks proud next to a retina display.

If you have to deal with HTC Repairs I can definitely recommend them!
[HTC Sensation] Sibbi:
I also have a few dust particles under the screen. They are only noticeable looking at the screen under direct sunlight. So I am not going to return it unless it gets really bad.

Don't want to get an AUO screen in return for my Sharp screen.
[HTC Sensation] naimmkassim:
15th days of xe usage. Keep crossing finger no dust under screen & direct sunlight except those 2 particle which already there out of the box (T~T)
[HTC Sensation] jafazec:
How difficult is it exactly to dissasemble Sensation in order to manually remove dust underneath the screen? I'd like to do that as I do not have trust in unofficial service shops,and after I'm done I'd like to seal the screen with silicone or something like that..Also what would i need to put it back together,once it is dissasembled,adhesive tape or something like that?
[HTC Sensation] celelivada:
It isnt difficult, its just a bit touchy. To clean the screen you have to heat up the area around the screen so the glue melts a bit. After that you need to pry it opet, but gently and carefully because of the flex cables around the screen. I think there is a video on youtube, about opening the HTC Thunderbolt, but its the same thing. Hope it answers you dillemma.
[HTC Sensation] PTG:
I´ve began with HTC Windows Phones and I remeber I had to explain everybody what this Phone is, who HTC is and so on... that were nice times. For me HTC was alway (together with Compaq) a pioneer in smartphones...

... but now I am waiting for my Razr to come - sorry HTC. Why can´t you admit the problem and just correct it? Why do you always scrimp Memory on your devices?

Very bad, I really like HTC and Sense but I want a carefree phone

Cya
[HTC Sensation] Goldenrooster:
Dust accumulation in a high end device is simply unacceptable. HTC should deal with it. Until then I move on to the competition.
[HTC Sensation] stchandler82:
Well, right before wiping my phone to send it back to T-Mobile for my Amaze exchange, this appeared... Nice! Piece of junk. This is the 9th replacement I had, BTW.
[HTC Sensation] ddumyy:
Does the problems remains on Sensation XL?
[HTC Sensation] easyguy:
OK, so I just contacted HTC and they said to send the phone in. The thing I find odd is that the rep said to keep the back plate and only send in the phone. I can understand keeping the battery, sim, sd card, but why do they want me to keep the back cover/plate?
[HTC Sensation] senzenina:
Because it never gets dust and is not under warranty for that ;)

Likely they either see it as a bonus for you - there are customizers and a spare is welcome, or they're cheap, or don't want to have to mess with the occasional scratched ones or because manufacturing date is printed on it... That should be on the phone body BTW its really stupid considering all the replacements without backplate people are having - nobody can track the date anymore without asking HTC.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] abowmedia:
I had returned 2 when I first got the phone due to faulty gps, but the 7 i've received since then using warranty exchanges have all had dust under the screen. I almost kept this last one, b/c initially it didn't have dust. 6 days in I got what i'm seeing in pictures on this thread, a HUGE amount of dust in 2 spots along the middle sides of the display. Its so much I can't really ignore it, and it looks like there is more every day.

I'm going to attempt to warranty exchange for the amaze like I see some people doing. I had been avoiding that because I didn't want to come off as if i'm phishing for a new phone, but this one has so much dust it blocks out text on the display... just a bit unacceptable. I swear none of these companies QA anything anymore, they're just urgent to get the next piece of hardware out in 3 months rather than making 1 really good phone.
[HTC Sensation] stchandler82:
Just go for it. I received my Amaze on Monday. I love it. I really don't miss the Sensation.
[HTC Sensation] kingsway8605:
I recommend devices with amoled it ips displays. The glass is fused directly to the screen so no dust can get in. Just don't drop the phone without a case or prepare to pay.
[HTC Sensation] masondoctorjt:
Still no dust here, gong on three months.
[HTC Sensation] Phateless:
Are people without dust using a case? I never run any kind of case and always have dust.
[HTC Sensation] piimp:
I've been using cases on all three of mine and within a week I start seeing dust...bout to send this one back again...this is so frustrating!

Sent by my feau gee
[HTC Sensation] Phateless:
I've had multiple glaciers with dust and only this sensation with dust. Seems to be a recurring issue with HTC phones.

Great design and feel, terrible build quality.
[HTC Sensation] nicoaraalex:
I have this phone since June 2011, been using it without case or screen protector, and I don't have dust :-??

just sharing my thoughts
[HTC Sensation] piimp:
For me this is my first HTC phone with dust, others never had. For a high end device that costs this much its simply unacceptable...don't really want an amaze tho as even as far as development its lacking heavily. So Idk wut direction imma go from here as this might b my last HTC phone. Just a shame tho as the design and feel was just awesome on this phone

Sent by my feau gee
[HTC Sensation] Nick L:
No dust on phone #3 after a month and a half. No case either, no sealant, and there's a ton of dust everywhere but not under the screen.

Try putting the phone in your pocket facing outward (screen away from your body). This way as you move around the screen isn't hitting your body and flexing.
[HTC Sensation] masondoctorjt:
no case,no nothin in my phone. And I do construction,so um in very dusty environments.
[HTC Sensation] riotman:
i ve got to revert my no as well. After 2 months there are 2 dust areas left and right, as if dust was blown in... not just single particles but many of them, forming an area... yay... Is there anyone whos dust problem was permanently solved by service ?
[HTC Sensation] xsteven77x:
After a couple months I have the trademark dust on middle left and right of screen. Got it from craigslist so guess I'm up **** crick.
[HTC Sensation] piimp:
I don't know who ur carrier is and all that but u could still call them/htc and c if the phone might still b under warranty they'll prolly ch eck the serial # or sum

Sent by my feau gee
[HTC Sensation] Gohtraw:
Wow - dust entering the phone is the reason why I had to return my HTC Desire - there would have been a nice discount at a store nearby but after browsing this thread for a while I've decided to ...AVOID HTC PHONES LIKE THE DUSTY PLAGUE THEY ARE...

Thanks everybody for making bad experiences in my place - I hope you get compensated somehow (doubt it, though) - good luck.

PS: Wow am I glad I checked here first. I guess I'll try LG - it's certainly going to be better than my current phone (ZTE Blade) and it's half the price of another HTC Duster.
[HTC Sensation] Phateless:
The g2x can be had for surprisingly cheap on CL. Not totally sure why, it's a great phone.
[HTC Sensation] piimp:
But that phone had a whole bunch of issue of its own so I'm sure dats y asking price is surprisingly low. Personally I wouldn't opt for it tho.

Sent by my feau gee
[HTC Sensation] Phateless:
All of those issues are software-related and easily solved by flashing CM7, which I would do promptly with any phone I buy anyway.

Honestly I have a sneaking suspicion the phone was made by Samsung.
[HTC Sensation] staymunch:
i thought i would be one of the lucky ones that wouldn't have this issue considering i bought the phone 2-3months ago brand new from tmous i figured htc would've sent out a new batch of fixed phones already... seriously htc this is a known issue why u still manufacture phones the same way i'm pissed now on christmas cuz of this stupid dust wtf

... end rant
[HTC Sensation] kingsway8605:
You guys need to file a class action. Seriously, over 100 pages of complaints.
[HTC Sensation] abowmedia:
Just got my 10th HTC Sensation exchange, pulled it out of the box and see dust under the screen before I powered it up. Called in to exchange again, and took some advice from this thread and asked for the Amaze 4g. They stated they were sending that out as a solution, but have since stopped. They told me my only options were to accept a myTouch Slide, g2x, or get an 11th Sensation. However, I was told that if I accepted my 11th sensation and it also had dust under the screen, I would then have to call HTC because T-Mobile no longer wants to deal with me.

Seriously, never buying another HTC device ever, i'm done.
[HTC Sensation] sahil04:
I got the sensation from a fellow member on XDA and I finally noticed that I'm getting dust under the screen as well, on the right side about halfway down there are 3 specks of dust.

Now my question is, this is the first time I'm using a phone that I haven't bought "new" and will T-mobile cover the warranty (if it's still in the 1 year period) for me or am I out of luck?

It doesn't bug me all that much having it there but I'd prefer to have it without the dust if possible.

Thanks.
[HTC Sensation] masondoctorjt:
Your not out of luck, even if T-Mobile wont exchange it, Htc will fix it if you call them.
[HTC Sensation] masondoctorjt:
Tell them that those choices are not acceptable. Now maybe if they offered a gs2, but otherwise the g2x and nytouch slide are not equal to sensation.
[HTC Sensation] Phateless:
I called T-mobile just to tell them how upset I am with the quality control on my glacier. Absolutely ridiculous.
[HTC Sensation] theNOOBuser:
My Sensation 4G (TMOUS) does have a tiny bit of dust. But you can only notice it in direct sunlight. And only a few specks. My first sensation had a lot in there though.

Sent from my HTC Sensation using AndroidRevolutionHD ROM :FmD
[HTC Sensation] nath247:
Chip in frame

Have been on this forum since June, have a huge comet trail of dust right in the centre, have noticed there was a slight chip on the frame of the phone, was wondering if anyone else that has dust under their screen have any chips/cracks on the frame of their phone? The dust could possibly be getting under the screen through that.
[HTC Sensation] John.N:
I'm not getting much dust on the sides, but I had a ton of it on top of the screen underneath the case.
[HTC Sensation] vinas1:
I wasn't going to say anything, because quite frankly everyone else has pretty much covered this. But what the heck, I'll add my 2 cents.

Purchased my Sensation on 7/8/2011, about two month later got only a few specs of barely visible dust. Before long, a small streak of particles were barely visible. Fast forward to end of December 2011 and had another comet like steak, but this time on the other side. I resorted to calling T-mobile. They promptly sent out a replacement and included a return shipping label. The whole process was pain free and took about 5 days (including Christmas in between).

If you encounter this issue and are on T-Mobile, I would highly recommend calling them and requesting a replacement. If this happens again to my replacement, I will be requesting another phone of equal or greater capabilities.
[HTC Sensation] heavy16:
Just for information,

I bought an HTC Sensation XL one week ago and had to return it because I had a big dust under the screen.

It looked like a big dead pixel black on white backgroud (startup screen with htc logo for example).

I feel that even the HTC Sensation XL has this issue!
[HTC Sensation] UnixSlayer:
Dust Mites......

I had the same problem with my BlackBerry Curve, and Bold. They all collect dust. I see it this way...... better dust than Gremlins! :D
[HTC Sensation] tntnt:
I bought a Sensation from my cousin, no receipt and locked to Vodafone Portugal.

It was already s-off'd by him.

Yesterday I noticed 2 comets of dust / glue (left and right)... and today it seems that the spots are spreading trough the screen... It's really annoying.

I only see it in direct sunlight, but is definitely an issue.

Does it spread until I see nothing but dust, or eventually is going to stop?

Because the partner of HTC in Portugal is the most awful service arround.

If so, is it possible to send the phone to an official HTC factory, costs by me?

Thanks in advance.
[HTC Sensation] vinas1:
It's been 7 days and my replacement Sensation has another few specks of dust starting to appear under the screen. :mad:

This is ridiculous!