yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Kot Vaska:
Got my Sensation today and when I got it home, after a closer examination I noticed a tiny speck of dust right in the middle of the screen. My phone is made in China.

So this problem is not just a bad batch from Taiwan.

I just hope it's not going to get even worse. The thought of going through RMA (and weeks of waiting) is freaking me out.
[HTC Sensation] :
Well, since my previous post, the amount of dust underneath the screen of my third handset has increased exponentially despite the fact it has been sat on my desk in a clean, relatively dust-free environment the entire time.

When I contacted the retailer regarding the dust after receiving this replacement I was given the choice of procuring yet another replacement or exchanging the Sensation for another model.

I must confess, the only reasons I haven't exchanged the Sensation for a Galaxy S2 is due to having already spent £45 on Sensation accessories before I received my first handset and the fact I'm just not as 'drawn' to the S2 as I am to the Sensation.

I'm really not sure what to do. I'm beginning to grow weary of paying for a £25.53 per month contract that I've been almost unable to use due to having to wait for replacement handsets, all of which have been plagued by the same problems to varying extents.

What would HTC's course of action likely be if I was to send my existing handset to them?
[HTC Sensation] aeox:
Update: The nightmare continues at HTC Usa.

Unfortunately I am the first person to send in the device. Even though they offered me a new device and I accepted it, I got called back saying they have no unbranded devices and only T-Mobile ones. I was told that they are trying to contact HTC Taiwan to get me an unbranded device. They also offered me to swap devices to something else, but there is nothing that is on the same level.

In the meantime, I am still waiting for a phone. I don't know what they are going to tell me next.
[HTC Sensation] banesi:
can OP or mod add a poll so we can see how many devices/users are actualy affected by this serious problem, it may be valuable point here...
[HTC Sensation] stevep999:
Has anybody sent theirs back to HTC Uk and how long did it take ?
[HTC Sensation] gottabekin:
I am in week 3 with my sensation and more and more dust are coming out in this one spot. It bothers me but I think I will wait a few months for them to get it right first before calling them for this problem.
[HTC Sensation] opensourcefan:
My replacement also had dust but fortunately the vibrator stopped working so that took my mind off of it.

I'm afraid the only thing that is going to fix this is time. If HTC cares enough to restructure the manufacturing then maybe it will be fixed in a couple months.
[HTC Sensation] Red John:
Just picked up a Bell unit at Best Buy yesterday with the intention on taking it back and getting a SGS II next week anyway, but I'll probably wait right up until the end of my 14 days and report on whether or not it has dust. Love my Desire, but too many issues on this forum about the Sensation to keep it.
[HTC Sensation] :
Why even waste time buying it then?
[HTC Sensation] ercliou:
I think is a good idea :p
[HTC Sensation] Darnell_Chat_TN:
There already is a poll for this.
[HTC Sensation] dubsy54321:
I'm happy to report that my second unit does not seem to have the dust issue. I've had it for a few days now and there's no sign of any crud under there.
[HTC Sensation] kloopk:
Got my new sensation Friday its now Sunday and I have dust in the same spot.

Mines with vodaphone UK. Calling them tomorrow and going to exchange, glad i kept my x10 as i suspect i will be repeat returning this phone until they resolve the issues people are having.

UPDATE: I had the phone exchanged only took two days and got a refurbed unit back, Im in two minds on this is if it was returned for dust onder screen it should have been resealed correctly, I have taken the case of and blown into the edge of the screen where the dust issue seems to me and nothing. so fingers crossed
[HTC Sensation] mkouk:
It would be interesting to see if there are any patterns with production dates and locations.

Can you guys post your production date etc. when you are stating whether you have issues with dust or not.

There are people here who have not experienced any issues with dust, which suggests that there is a variation in production.
[HTC Sensation] gottabekin:
Mine is made in Taiwan on 06/02/2011 and it does have dust problem
[HTC Sensation] shizeon:
The info on my original battery cover says:

2011/05/11 T

7401897

G58 A

I got my replacement in the mail this weekend. They didn't send a new battery cover, just the 'guts'. So not sure how to tell which batch the new one came from. So far there is no dust, but my original didn't have any either until about two weeks after owning it. Fingers crossed.
[HTC Sensation] stonew5082:
Imagine a year from now. We wont be able to see the screen!!
[HTC Sensation] ariel123:
Put a case on it
[HTC Sensation] ariel123:
Mines. Says 5/21 but I don't know about the replacement since you don't get a new battery cover for it
[HTC Sensation] senzenina:
Two weeks, no case yet, no dust. Hope keeps us hanging on...

I just have a Golla waist pouch. You have no idea how much time it took to find a big enough one BTW.
[HTC Sensation] shitting:
Somebody from China disintegrated the screen and saw a small crack on the right side (pointed by the green arrow of the keyboard). This would explain why many people are having dust coming in from the right side. This is a mfg defect... I shipped mine for repair, and they said they're replacing the screen for me, so I'll see what happens with the new screen.
[HTC Sensation] senzenina:
As I look at it I think it even has the same direction as most dust fields being shot on the same place. Mass production with a defective mold?
[HTC Sensation] PurpleSkyz:
Received mine from repair (france) after 7 days of waiting....it came back to the shop, saying no defect found.

Those idiots just refomated the phone and did no repair whatsoever.

I called my phone company, they are giving me 240 euros (That is what i payed for the phone, except i havent paid for it yet as it is taken on the bill itself, and so wont be billed, they also gave me a 140 euros rebate when I got it a month ago, and a month rebate for all my troubles having to send it back 3 times)

So I got a dusty sensation, that I got paid 424 euros for. yes, that right i GOT PAID FOR IT

Deal.

anyway, I kept it thinking i could send it again for another fix, but that last post scares me, I hope they dont relace the screen.
[HTC Sensation] PurpleSkyz:
Hey do you have the source for this? its rather...vague.
[HTC Sensation] andriy2011:
Does it look like almost every Sensation is affected with this "DUST" problem?

I also had a few dust under the screen glass. But "luckily" I was still within 14 days term since purchase. So I went to futureshop.ca store. They agreed to exchange for a new Sensation.

Salesman opened two boxes - all those two brand new Sensation's had dust under the glass!:eek:

Only the third one looked good.:confused:

Houston, we have a problem (c)
[HTC Sensation] StefanB86:
Not everyone, I have had mine for a month already and I don't have any dust on my screen.
[HTC Sensation] PurpleSkyz:
Lmao. I laughed.
[HTC Sensation] gottabekin:
I just called T-mobile US about this problem and they are doing a warranty exchange for me but want to charge me $20 dollars :( I hope the replacement won't have this problem.
[HTC Sensation] digiholic:
I finally noticed dust collecting under the left/middle part of my screen after 6 weeks. :mad: It seems from reading here that getting it repaired is the way to go vs replacement. I think I will sit tight for right now and wait till after AlphaRev releases their S-OFF. If it screws up my phone, no biggie, as I can use the dust under the screen for my return excuse.
[HTC Sensation] :
And yet another person ruining warranty service for others. You guys are the reason that T-Mobile now charges a warranty fee. :rolleyes:
[HTC Sensation] digiholic:
I have ruined nothing for others. I and my family have had a ton of T-Mobile devices and have yet to return any of them. ZERO! This will be my first one. It clearly has a problem and I'm justified in having it fixed or replaced. Please don't troll.
[HTC Sensation] :
Nobody is trolling. You will use your return if you brick or mess up your device from something that isn't supported by HTC or t-mobile. :rolleyes:

Like I said, you're the reason warranty exchanges now cost $20. Cause people do a warranty claim for something that shouldn't be claimed and they use another reason.
[HTC Sensation] digiholic:
You are missing the point and focusing on the S-OFF too much. My device will be going back or will be repaired because of a manufacture defect. It's pretty simple. HTC does support it, it's their defect. I am not the reason T-Mobile charges $20. This thread is about dust under the screen, not accusing people of inflating T-Mobile charges. If you would like to talk about that, go start a thread. Now let's stay on topic please.
[HTC Sensation] BrokenWall:
I noticed some dust today while using my phone outside

looks like i have 2 little pieces under the glass
[HTC Sensation] Paging Dr B:
Don't worry about it. If you do end up having dust under your screen, (odds are you won't) then you can just exchange it.
[HTC Sensation] banesi:
odds are fifty-fifty now judging by the poll results so far :eek:

I end up watching this screen now daily waiting for this dust to appear, I can't remember this feeling of annoyance since the days of my Trinity and infamous paint peeling issue, you just know it will happen, and it did, eventually, oh well... :cool:

Reading this posts it seems we didn't conclude nothing, there's no pattern, no specific model or date of manufacturing ... maybe tweaking a bit poll could help, like what type of screen you have, things like this...
[HTC Sensation] ariel123:
Well I got a replacement from tmobile and it has no dust i put a case on it so I'm going to see how long this will last. Also I haven't read of anyone who actually sent theres in and got it repair but if that's the solution I guess that will be my next resort
[HTC Sensation] aeox:
Update:

HTC called me back. ETA of LCD's was suppose to arrive today, but thet have tracking saying the expected ship date is tomorrow.

They are going to repair my device tomorrow and send it back overnight. (Hopefully they are true to their words.)

I also asked for some free accessories and they gave me: wall charger, usb cable, battery, ear phones and battery door.

So I will be waiting for their good news tomorrow!
[HTC Sensation] digiholic:
I thought for sure I read about a successful repair, but going back through the posts you're right. I don't see one. I'll go bug my T-Mobile buddy this week and see if he can give any ideas other than a replacement.

I've had dust under other phone screens but that was after a year+ of usage.

-Edit-

LOL you posted this just as I posted. I hope you become the first successful repair tester. By all means let us know the results as I might send mine in soon.
[HTC Sensation] aeox:
It better be successful! One month of not using my new phone is brutal. :mad:
[HTC Sensation] ariel123:
Well today I will ship mines to htc thank God I have a second sensation so it wont be as brutal lol
[HTC Sensation] digiholic:
Wow that is brutal. You haven't even had a chance to get bored of it yet.
[HTC Sensation] shitting:
I've waited almost 3 weeks since I sent the repair. Should be receiving it on Monday the 25th. HTC told me that they replaced the LCD screen. I really hope this would fix the damn problem.
[HTC Sensation] graffixnyc:
My first unit had dust and got worse over time, my second one had 2 specs but it didnt bother me, I had to exchange that one for another one because of a defect and ive had that replacement for almost 2 weeks and there has been no dust so far knock on wood
[HTC Sensation] mrg02d:
Im on the second phone and it now has dust under the screen. I called tmobile since it is long passed the 14 day in store exchange and they told me they havent heard of this at all. I can get a new one for $30 (processing and shipping).

This pisses me right off! I use a nice leather case, and treat the phone like an infant. WTH?

Has anyone found a solution to fixing this? I will exchange it, but wait a while to see if HTC admits fault, fixes the issue, then get a new one that wont have this issue.

Matt
[HTC Sensation] ariel123:
I'm on my third replacement and Im currently using a tpu case that grips tight around the phone and so far its doing its job. So I recommend buying a case
[HTC Sensation] Clivectmob:
Well, after the third delivery of sensation to my door, from Three in the UK, i've told 'em to stick their crap sensations up where the sun don't shine. The last one had dust, as has been to be expected by now, and on top of that it actually had a small scratch on the screen under the protective cover. Really HTC? Reeaaallly??? Dust and scratches on a flagship device? What are you thinking? Get it sorted!! That's the sgs2 that fails to do the basics i've sent back, and now also the HTC Sensation. Two top of the range phones that can't get the basics right. I've now ordered a desire s in the hope that something a little more ordinary might actually work properly, who knows!!
[HTC Sensation] gustav30:
Guys,

I don't think I see any dust yet under screen, but it does tend to collect along the edges of the glass. Has anyone tried using just a piece of paper and run it along the edges to lift out lint and dust that collect there? I'm wondering if that is a pro-active thing to do or something that will bite me later on by possibly moving the dust under the screen.
[HTC Sensation] ctscloud:
dang, I just got dust under my screen :( I don't even know how it happened...
[HTC Sensation] navillos:
A way this can be prevented is take a hair dryer and heat up the outer edges of the glass and as it is cooling press firmly all around the edges. Sometimes the glue didn't adhere right at the factory. This even happens to iPhones so you guys can stop freaking out. If it is to overwhelming for you send it in for repair. I have had this problem with the nexus one and got my original back perfectly clean. I can honestly say the hair dryer trick works great. Just clean the crevices around the glass well before you use the dryer. I never had a problem with my nexus again after I did this.
[HTC Sensation] gustav30:
Hey what did you use to clean the crevices around the glass before trying the hair dryer method?
[HTC Sensation] navillos:
I just used a microfiber towel. Not the cheesy one that comes with screen protectors and stuff but a store bought one. Make sure you get it pretty warm, and keep the heat distributed as even as you can. Do the whole outer edge at once not in sections. Once hot enough press firmly with your whole hand over the entire area. I kinda sandwich it between both my hands and squeeze firmly. Hold it like that till it cools quite a bit.
[HTC Sensation] elcapt:
anyone find from where the dust is coming in and under the screen ?

And more important - anyone find a solution to that problem ?

Anyone find a solution on to get the dust out rfom under the screen ?
[HTC Sensation] swellthekitty:
Someone posted a thread with pics of some dude dismantling his. It clearly showed a small "crack" on one of the long sides that would let first and such in. Looks like a manufacturer's defect. Not sure about getting it out, would recommend requesting a new replacement instead.

Can't find the thread right now but will try when I get to a computer.
[HTC Sensation] jparity:
Someone posted a picture of the spread of the dust bits.

I can personally confirm the location of the gaps on my 2 sensations. It seems that most of the dusts are getting in from the tiny gap above the usb port and from the middle right side of the screen.

The poll is a little misleading... the OP should also include "dust getting in above the usb port" into the first option. There are at least as much people experiencing dust trails above the usb port as people seeing dusts on the right side of the screen.
[HTC Sensation] elcapt:
I can tell for sure that there is holes in both side of the screen.

I try to vacuum the dust (with hoome vacuumin) and in both side there was vacuum under the center of the screen when i get near the screen sides.

That also did not help and the micro dust is still under the screen.

Anyone find a solution on to get the dust out from under the screen ?
[HTC Sensation] KPH325:
I had a large piece of white dust in the middle left side if the screen. By accident I found that by flicking the screen (it didn't cause damage) I was able to move it down to the lower right corner and can't even see it anymore. Seemed to work for now. I wouklld use caution because I could damage the screen.
[HTC Sensation] andriy2011:
Exchanged Bell HTC Sensation for a new one. On the 4th day I've got two dust particles under the glass.

Looks like it is a "design flow":(
[HTC Sensation] dirtyhamster73:
I had dust under my screen, had the phone about 5 days or so. Sent it in to Htc, it's on it's way back to me, target quickly I may add. They replaced the lcd screen and "sealed" it. Fed-ex delivery is monday......yaaaay! :D
[HTC Sensation] andriy2011:
So you confirm that HTC admitted that it is a manufacturer defect?
[HTC Sensation] mkouk:
I received my Sensation on Thursday... today... noticed three dust particles near the usb port.

They are only visible under direct sunlight but if this is happening on day 2, i can only imagine it will get worse down the line.

I am really disappointed with HTC for not sorting out such a basic issue. The phone will go back to where it belongs as i cannot live with such a big defect.

2011/05/29C is the production date

Back to my NexusOne for now!
[HTC Sensation] the_scotsman:
I've had mine a week, and today I just noticed I have a small cluster of dust on the right middle of the screen. I'm not bloody happy about it either. I'll be getting in touch with HTC and pointing them to this thread too.
[HTC Sensation] ariel123:
Good luck getting them to listen
[HTC Sensation] {LCD}Stelios:
What's the big deal, I can't believe people are returning phones for dust?

All my phones get dusty under the screen but this is to be expected as I work in a dusty environment.

If it bothers you that much buy a can of compressed air, instead of clogging up the the returns and repair system.
[HTC Sensation] the_scotsman:
Compressed air isn't going to do anything. I'll take a photo of mine tomorrow and show you. There's no way to get into it.

My phone is 1 week old. I don't expect dust to get UNDER the screen after 1 week, on a $800 phone.
[HTC Sensation] dragonraelms:
I've had my sensation for a month now and no dust has got into my as of yet still haven't got a cover for it.

As someone said earlier my back casing has a bit of dust but nothing a quick clean can't fix
[HTC Sensation] the_scotsman:
Here's Mine:

While mine isn't as bad as those (yet), it's exactly the same spot.

Well this proves HTC have really messed up on this. I shall be pressing the issue with them (I suggest we all do the same). I paid $800 for my phone, there's no way I want to have to put up with the dust under my screen....:mad:
[HTC Sensation] mobilehavoc:
Hey, did you get your phone back yet?

Sent from my thumbs to your eyes using a Sensation 4G
[HTC Sensation] digiholic:
Keep your fingers crossed! I didn't notice my dust patch until after 6 weeks.
[HTC Sensation] TheDeadCPU:
Dust.. So crack in the screen too.. Am I wrong to think this is glass dust? In that case it can be dangerous. (if inhaled etc)
[HTC Sensation] aeox:
No I did not. I will keep everyone posted when I do. Still awaiting response from them. Last I heard from them was Friday, July 22. So supposedly, it is suppose to be fixed and shipped out overnight today since they were closed on the weekends.
[HTC Sensation] Kot Vaska:
Guys, I've got a problem.

It's been only a week since I bought my Sensation and I too have a pile of dust on the right side and two specs in the middle of the screen.

This morning I went to the store where I bought the phone and they didn't take it. Said it was my own fault, like, my pockets are dusty or something, they said they wouldn't even take it for official inspection, since they see it clearly that that is customer's fault.

They referred to the user's manual where it is said that the phone should not be used in dusty environment and told me if I didn't have a protective case on, no wonder there's dust everywhere, since the phone is not dust or water-proof.

I gave them my written complaint and they took it. Told me to wait for an official denial of exchange by mail.

What can be done here? :(
[HTC Sensation] senzenina:
Tell them phones are not supposed to have dust since changeable panels became extinct. And even then the dust was not inside the screen but below the panel. Its presence there means improper sealing, therefore manufacturer's defect. There's a lot of general BS and outright absurd disclaimers in the leaflet they are citing, written by HTC to cover up their butts. You can find one with ease and let them tell you if it applies. Also make them point out the exact place where it is written that this phone is to be operated with a case only, that the case does work and that you must use a case for the warranty to apply.

Really, there are assholes but you got the biggest of them all. I was just refused further repacements, repairs only.
[HTC Sensation] eyan15:
Raise a complaint through BBB. This usually gets their attention, take the name of the person who gave you this BS and mention it in your complaint.
[HTC Sensation] the_scotsman:
Tell them it's not good enough. Link them to this thread, in particular, my last post that shows some of the phones people have posted here, along with the image of the defect in the screen casing.

It's a manufacturing fault and they should be replacing it with a non-defective one.
[HTC Sensation] raysacr:
Are you guys contacting the carrier or HTC for the warranty replacement because of the dust? How long is the turn around time?
[HTC Sensation] senzenina:
Also denying to even take a look at it while under warranty smells fishy. They already have a prepared answer for your problem so they definitely know about it. Who ever reads the leaflets except the guy who bought it. Denying an exchange is a store policy, but then they have to arrange warranty repair or direct you to the nearest authorized repair center for warranty repairs.

If you fail to convince them of this, wait for your official denial and then you'll have the hard evidence to file a complaint.

Wish you best of luck.
[HTC Sensation] the_scotsman:
I bought mine from my carrier, but I'm contacting HTC direct, as my carrier would only just replace it with another defected one.
[HTC Sensation] Kot Vaska:
Thanks guys. I actually told them to look it up on XDA, but they told me like: "are you trying to cover up for your own failures? If this was a mass defect, the phones would not even be on offer". And also they said anyone who told fairy tales about dust was a tale-teller.

What surprised me is that I bought the phone in a very expensive retail chain, where they charge you 20-30% more for the shiny stores, high class salesmen and zero problems with return of goods. I paid exactly

$973 USD

for a new, unbranded Sensation, that means $100-350 more than in other places and now I see what kind of "service" they are offering for this money.

And I know that HTC in my country does consider this to be a manufacturing defect. It's the seller, who is being a smart-ass. Since I live in a small town, there is not an official authorized service center for HTC in my town. And anyway, for the phone to be replaced, I need to deal with the seller.
[HTC Sensation] the_scotsman:
I received a tweet back from HTC Australia:

Which I will do if I don't get a reply to my support email that I sent to them yesterday.