yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] j_r0dd:
This issue is not new to htc devices. I went through 3 N1's until I got one without the dust issue. My Sensation had 2 pieces of dust under the screen and I told myself if more develops that I would call htc. Well a lot more showed up! T-mobile tried replacing it with somebody else's used phone which I sent back to them. I am not taking that bull ****. I sent it back to htc for repair and received it yesterday with a new screen. Too bad the new screen is ridiculously unresponsive. It sometimes takes 5 tries to unlock with the unlock ring. The menu & search buttons intermittently have no response or haptic feedback. I can say confidently that I will NEVER buy an htc phone again. After experiencing this on all their pinnacle devices I have owned, I am over it. I will take a shiny plastic samsung, that I know is superbly manufactured, over these htc 1/2 assed devices.
[HTC Sensation] webmaster:
A case will have absolutely no impact on the dust unfortunately. The issue here is that the back cover appears to be very cheaply made plastic, and the simple act of taking it off even once creates a mess of these tiny white flakes. These little flakes are what gets under the screen, and so unless you never remove the back cover you will potentially experience this issue. I suppose if you bought one of the high capacity batteries that come with their own built in back cover then you could avoid this issue, but buying a regular case (even a good one) in the hopes of reducing the dust is just throwing your money away.
[HTC Sensation] the_scotsman:
I'm now on my 3rd replacement Sensation for this issue. 3rd time lucky :rolleyes:

"Sealing" the phone or using a cover won't stop this from happening either.
[HTC Sensation] derkie:
re: repair

--noticed some dust in the screen in common place (middle right) this morning under direct sunlight. Called HTC and they booked it straight away as if it's a common repair - to be picked up next day(UPS). it was described on the tick sheet as 'dust under screen' . The guy that I was speaking with, advised me to back-up the phone but he said - usually in this case they just repair it. - (fingers crossed)
[HTC Sensation] franky1a:
Today a notices a littel spec of black dust and i don't really what to send mi phone to htc :(
[HTC Sensation] ali_plus:
Had mine for over a month.. No issues yet
[HTC Sensation] juggaknot77:
Your a lucky man...
[HTC Sensation] sn0warmy:
I wanted to follow up and say that since exchanging my previous Sensation that was built in May with a new one that was built in August, I have not seen any new dust forming under the screen.

I also noticed that my new screen doesn't make any popping noises at all when pressing firmly on it. My previous Sensation made slight popping noises when pressing firmly along the entire right side of the screen, especially where the dust was getting in. It's been almost 2 weeks now with no case and normal use and I don't have a speck of dust under the screen.

Please stop spreading misleading information. The dust issue has absolutely nothing to do with the removable back cover. The dust is getting in through a crack between the touchscreen and the housing that the screen is permanently glued to. As with previous HTC devices, the glue holding the touchscreen to the housing on many of these sensations is not a solid fill all the way around the screen. There are tiny gaps in the glue which are allowing the dust to get between the housing and the touch screen, and eventually, making its way between the gaps in the glue to get under the touchscreen itself.
[HTC Sensation] IcOpRo:
Well just noticed today that my 3week old sensation has dust on 2 different sides of my panel... I had a Nexus S before this and this is my 3rd HTC device, I think I'm done with HTC ... ill wait for the SGSII
[HTC Sensation] leoni1980:
Unfortunately I had faith in HTC (or rather, their repair centre 'Regenesis') to repair my Sensation properly. I went from a branded Three UK ROM and now I have no way of going back, short of using the Nandroid backup and somehow putting the stock recovery partition on. Not sure if that is even possible though. Weirdly the phone came back with S-Off and I know for a fact that it was S-On when I sent it to them as the phone had never been modded in any way whatsoever, and in fact I checked the bootloader screen prior to despatch. If they end up sending the phone back as warranty void I will never buy another HTC device again. I've seen too many phones develop defects over the years. The HTC Incredible S I bought cost me THREE visits to the Carphone Warehouse before I found one that didn't have a dead pixel, faulty radio or rattling speaker. Really not good enough. I really like Sense UI and think Samsung have a lot to learn from HTC in that respect; but in terms of hardware workmanship quality and thorough device testing Samsung have never caused me any headaches. Metal cases don't necessarily mean rock solid hardware unfortunately.
[HTC Sensation] kwiggington:
Mine developed a dead pixel out of nowhere rather annoying

Sent from the bridge of the USS Enterprise using LT.Com Worf
[HTC Sensation] IcOpRo:
Yeah I've had 2 Samsung devices vs 4 HTC devices and I've had to return 3 of them for repair.
[HTC Sensation] simon.nottm:
Back from repair.......

So I got my HTC sensation back and after a full are careful inspection I notice that I have 1 dust particle under the screen. Now the OCD part of me wanted to just send it straight back even though it's pretty much impossible to see unless you have a magnifying glass on the screen.

However due to the horror stories about people of device 3 or 4 all coming back with many particles still or developing more over time I have decided to monitor and see.

So far it's day 3 and no issues. Wonder how long this will last!

Im hoping they have a new way of fixing that means it wont leak any more but I'll keep you all informed. They would not admit common fault when I booked it in but I am sure this is a defect
[HTC Sensation] meteor999:
I can confirm that since doing the hairdryer trick, no new dust has entered my phone and its been well over two weeks.
[HTC Sensation] gottabekin:
Are you in USA?
[HTC Sensation] simon.nottm:
No I am in the UK on Vodafone network. :)

---------- Post added at 09:16 PM ---------- Previous post was at 09:09 PM ----------

So that didn't last then

I posted here yesterday about my repaired device which came back with only 1 spec. Well 4 days in and I now have a constellation of dust under the screen half way up on the right (previously it was on the left).

So get back on the phone to HTC whom still won't confirm this is a defect but will be picking my device up for a 'Priority' repair on Monday.

So another week to be without my handset and do I have any confidence they will apply a permanent fix this time, in short NO.

I'll be kicking up a real storm if this happens again following repair number 2 so watch this space. Problem is I love the phone itself, hate the obvious design flaw!

Aaaaagggggghhhhhhhh!
[HTC Sensation] :
Noticed mine has lots of dust now. Called for a replacement today. If the replacement is decent, I'll take it, if not, I'll send it to htc for repair.

Sharp screen made in Taiwan. Bought a new one today from walmart and looks ok. It's also a sharp screen but made in China. Box date 8-21.
[HTC Sensation] Aja82:
Yesterday I noticed dust under my screen aswell.

In the middle of the phone, to the right hand side there was a dustcomet! I'm sure it was'nt there the day before!

This made me really upset since that was my third(!) HTC sensation wich obviously was faulty from the get go.

I gave up hope for now, returned it and took my money back and will now wait and see for a while wich phone to get.

I don't dare to get yet another Sensation, to much of a lottery it seems.

HTC's always had an quality stamp in my book. But with this phone, I'm really starting to think otherwise.

Sure the overall FEELING of quality is there, but the real quality seems to be lacking.
[HTC Sensation] Naldonnis:
Ive had my sensation for about a week and a half. After the first day I had 2 dust particles under the digitizer which is only noticeable when you're out in the sun. I bought a case the next day thinking it would help. So far no new dust under the screen. I had an otter box commuter series. My only guess is that it's coming in through either the volume rockers, or the charger port. If they make a standard gel case that covers the volume rocker as well as the charger port, I would buy it. Hate how much this case attracts pocket lint.
[HTC Sensation] senzenina:
Get a TPU case then. No pocket lint here and the volume rockers are covered.

Almost 3 months, still no dust, Taiwan Sharp made in May. Only experiencing strange vibration knocking feeling one in ten when typing in portrait.

Cheap TPU case off eBay, the one with the swirly waves around a central circle. Easy to take off, especially when the phone gets a bit hot.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] Naldonnis:
really appreciate the feedback. I'm gonna get one of those cases. I was just scared that the dust is also coming in through the charger port since I have a spec near that part of the screen. You can see it when you unlock the phone and it's over the phone shortcut button to the far left.
[HTC Sensation] senzenina:
While I'm not sure cases help very much on the dust side, I still feel safer. Hope it does work for you. I guess I'm just lucky.

Sent from my HTC Sensation Z710e using eye contact and a pair of winks
[HTC Sensation] SkullNBones19:
I just noticed 4-5 particles of dust under my screen. I got in contact with t-mobile they told me it was a known issue and they will replace it. They gave me free overnight shipping it will arrive tomorrow!!
[HTC Sensation] Profondo_Rosso:
They sent me through asurion insurance to make a claim. A claim I didn't want to use for just this problem, obviously. :(
[HTC Sensation] webmaster:
So I couldnt take it any longer and I just told Tmobile to send me a new phone. Unfortunately, they charged me $20 for processing which really pisses me off. It was pretty funny how quickly she said "no problem I will send you a new one" once I mentioned the issue. Whats even funnier was that she asked if I wanted a Sensation or a brand new G2X! I guess this is a rampant issue with this POS device... Well hopefully my new one doesnt have issues.
[HTC Sensation] jparity:
Hi, I'm just wondering how long have you had the phone? Are you still within the 14day return period?

It would be pretty awesome of tmo is giving out new phones for replacements.
[HTC Sensation] gottabekin:
I am wonder about the same thing too. But he did say that he had to pay $20, they don't charge that if you are under the 14 days. Did they tell you that you are getting a brand new retail one?
[HTC Sensation] :
They also offered me a new gx2, I told them no. I've had my phone since close to release.
[HTC Sensation] webmaster:
I have had the phone since June. I told them I wanted a new phone instead of a refurb, and the woman told me she had no way of noting that on the account. I guess I will see when it arrives!

---------- Post added at 05:29 PM ---------- Previous post was at 05:25 PM ----------

She told me she had no way to confirm if the unit will be new or not, even though I asked. However, given how bad this issue is I doubt (hope not??) they would send someone a old phone that had been returned for dust under the screen. Only time will tell..... On a positive note the new Nexus phone should be out in November so I might only need to deal with this garbage phone for a few more weeks.
[HTC Sensation] gottabekin:
All that mean is that you are getting a refurbish one.
[HTC Sensation] webmaster:
I have no problem with that as long as its not scratched up and doesnt develop the same issue. However as I stated before, it would be crazy for Tmobile to send someone an OLD phone that suffered the same problem as a replacement. As long as no dust appears I will be happy.
[HTC Sensation] Panagiotis.:
I have it for 2 weeks now and i have no problem with dust or anything else. Is it possible to be a batch of phones that have this defect?
[HTC Sensation] gio1184:
i have the same problem and now one more. i send my device to change the s-lcd and now i have no vibration!
[HTC Sensation] Lozone:
Just got my phone back from HTC.

Will report if dust gets in it from here on out.

Hopefully I'm thru with the dust issue.
[HTC Sensation] derkie:
re: repair

sent mine to HTC for repair on dust issue - came back with the note:

parts replaced;

Sub-Assy to 82H Lamination, Chassis Pre-Assy and

TW-LCD-chassis .

Still there's 2 speckle of dust, I called them again, they ask for a photo of the dust and where it's coming from to attach with the repair request. I also advised them that I'll be just be sending it back again and again if they will not sort the issue.

I'll report back when it comes back. Meanwhile I'm back with my solid DHD again.
[HTC Sensation] gottabekin:
Did it take a long time for them to fix it? I am thinking about sending it in to HTC usa to fix it.
[HTC Sensation] dedepene:
Do you all reckon if a silicone case is used the dust won't be able to make it though?
[HTC Sensation] gottabekin:
Not true, I used TPU cases and I now have an Otterbox dust still gets in.
[HTC Sensation] SkullNBones19:
I'm getting my second replaced phone today from tmobile . I hope its perfect. I think they have fixed the power button issue its not happening anymore with this 1st refurbished.
[HTC Sensation] kwiggington:
My second one has dust dead pixel and over heats if the 3rd one does im moving away from htc
[HTC Sensation] simon.nottm:
I agree with gottabekin the cases do not help - I will be on my 3rd device when it is returned from HTC.

Also, even if this did work my big annoyance is why should I have to buy and use a case (bulking the phone out) just to resolve a manufacturing defect?!?!?

If I wanted that kind of issues lets face it I would have purchased an iPhone 4! At least Apple offered free cases to all those that purchased before the 'issue' was made apparent, unlike HTC who seem to be burying their head in the sand.

I have been a big HTC fan so far and I am back on my trusty DHD (which has been a great phone) but they really need to own up on this mistake, begin applying a permanent fix to these repairs or establish another solution for us suffering and loyal customers.

Over 70 pages of customers discussing the clear issue on this thread alone.....sort it out HTC!

Its about now I wish I worked in the press so I could add some pressure....grrrrr

Sorry Ill get off my soap box now.
[HTC Sensation] webmaster:
You can send it back to Tmobile if you prefer. Thats what I did, and mine will be here tomorrow. It is probably better to send it to Tmobile because if the problem comes back they will offer you a free G2X. If my replacement phone develops these issues again I will take them up on the offer for the other device.....

---------- Post added at 12:52 AM ---------- Previous post was at 12:44 AM ----------

Nope. There is no case (at any cost, be it $0.01 or $1000) that will do ANY good. This is a manufacturing defect with no aftermarket workaround. One of the major culprits of the problem is actually removing the back cover. Doing so creates a mess of miniscule white particles that get under the screen when you put the cover back on.
[HTC Sensation] Lozone:
The wait was just for shipping.

I am in Michigan and it took 4 business days to get the phone to Texas. And 4 to get back to me.

I sent the phone out on a Wednesday they received it the next Tuesday.

The day after they received it, I received an email saying the repair is done and it is shipping back to me.

The repair itself was quick. Quicker than any other repair I have dealt with for anything.
[HTC Sensation] mrg02d:
They need to offer a Nexus Prime (when it comes out) or the GS2 (comming soon, and a much better trade than a g2x is)...

Im still hoping that they sort out the issue 100% within the year so that I can call up Tmobile and get me a new one too. They better fix it SOON otherwise people will be holding out and turning in phones that have been used for nearly a year rather than a month.

Matt
[HTC Sensation] webmaster:
So my replacement Sensation (1st one?) just arrived in the mail. I was hoping it would be new, but its obviously the unit was previously used. However the screen itself looks pristine so I suspect Tmobile had it replaced by HTC, which is fine by me. My question is WHAT CAN I DO TO PREVENT THIS FROM HAPPENING AGAIN!! Has anyone had success putting a thin strip of electrical tape around the edge? If not, are they any preventative measures I can take on a new device to stop an outbreak from occuring? As previously stated a case wont help (at all!) so I need a very intrusive method. Ideally it also needs to be easy to remove/clean up in case this one needs to be sent back. Thoughts?
[HTC Sensation] RootNBoot:
had dust on the middle right side of screen. went to a t-mobile store and they had one shipped out overnight for me. all i had to pay was $5 for the delivery. all looks good now so we'll see how long until the dust collects again.
[HTC Sensation] shorty87:
I've had my phone since June and now have several annoying dust particles under the screen. I didn't get the extra warranty from Tmobile. What would be the best course of action to take for me to get this fixed?
[HTC Sensation] gottabekin:
You don't need extra warranty, phone comes with 1 year warranty.
[HTC Sensation] Lozone:
If you start getting dust under the screen, I recommend sending it to HTC to repair instead of swapping it at tmobile.

All my replacements got dust under the screen.

I just got my phone back from HTC for about a week now and all looks good.

Well see soon. The repair was quick and fast.
[HTC Sensation] shorty87:
I may end up doing that. How long did it take from the time you sent your phone in to the time you got the phone back in your hands? I don't want to be without the phone for too long.
[HTC Sensation] rizpusher:
I asked if they hade fixed the "dust under the screen" problem with the upcoming Sensation XE. This is what i got in response.

Thank you for contacting HTC

This is not known issue with the phones. The reason that some people have this problem is down to how the device is handled and looked after. The sensation phone is built to the highest standards and is a quality product. The Sensation XE with Beats Audio™ will be built to the highest standards possible.

I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.

If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.

Sincerely,

Vladimir

HTC
[HTC Sensation] :
That reply bassically means I treat my phones horrible. Good thing I don't drop, scratch, throw them around and only put them in my pockets......... *rollseyes*
[HTC Sensation] the_scotsman:
That's absolute bullsh*t. My first Sensation had the dust comet under the screen after 1 week! I keep my phones spotless and look after them.

That response is utter garbage!

P.S. I'm on my 3rd Sensation. 1st two were replaced for the dust issue.
[HTC Sensation] Goldenrooster:
This is quite unbelievable! Really would like to buy the XE version, but I will first need confirmation that the dust issue is permanently solved. Swapping all these Sensations and sending them back and forth must cost tons of money. They certainly will bring modifications to the XE.
[HTC Sensation] Lozone:
The most of the time was spent in shipping. The repair took a day. But shipping to Texas from Michigan took 4 days. And 4 days back.minus the weekends of course.
[HTC Sensation] gingerc:
I've just found dust on the left and right side of my screen...on my REPLACEMENT Sensation! Arrrggghh.

I got a replacement from Mobicity (as my first unit got a comet streak down the right side - see my posts earlier in this thread - and they seem to be units manufactured or shipped from India to Australia. HTC keep giving me some yarn about their warranty doesnt cover "overseas" handsets, but I am persisting with them and in contact with a CS escalation team leader type dude. They've already sent me a USB stick as a gesture of goodwill (appreciated, but doesnt reall fix the problem!)...and now I've updated my original case with them and they've called me back to assure me this will be addressed during business hours.

What I want is for them to pick it up via courier, at the same time dropping off a new one so I am not without a phone, and then guaranteeing I wont get the same problem. I dont think its fair to ask me to go without a phone whilst I send it to Mobicity's repair shop and they fart about with it for 4 weeks like they did before!

Nightmare.
[HTC Sensation] simon.nottm:
That statement is a joke!!

It's nice to see HTC take the stance of blaming the consumers of their products for their own failing.

I am sure I could speak for all on this forum who are are repeatedly experiencing this dust issue in saying 'this has nothing to do with how the devices are looked after'.

I looked after my HTC desire HD in the same way and I never had this issue. In fact I am using this device again now while my Sensation is back for repair again (3rd time). In addition my current company smartphone which also is handled with the same care has never had an issue, nor any phone before that.

HTC - This is a DEFECT on your Sensation.

:mad: Stop blaming your customers! You should be grateful they choose your products in what is a competitive market.

I have to say I am now put off and don't think I'll buy an HTC again. Not because a mistake was made and the product is defect, mistakes happen. But because of the poor after sales care and support offered. Also due to HTC's avoidance of taking responsibility for their mistakes.

Seriously - I feel it's time HTC are made to account for this error. If you are in the UK and feel the same then please spare 5 minutes to let the team at Wachdog know about your experience.

http://www.bbc.co.uk/watchdog/gotastory/
[HTC Sensation] jonsmith709:
I have a small but noticeable spec of dust and a very small dead pixel ( not that noticeable as it's qhd ) in my 3 day old Sensation, I have asked for a replacement and they are doing a doorstop exchange on Tuesday.

My question is am I being to picky ?
[HTC Sensation] webmaster:
Not at all, you did the right thing. The problem will only get worse as time goes on. I would also suggest you NOT upgrade the new phone to 2.3.4 until they release a patch to fix all the problems associated with it.
[HTC Sensation] creepers28:
I sent my freaking sensation to HTC for same issue just after a week I got the phone. HTC sent it back in about 2-3 weeks saying everything is ok but guess what ...I have the same problem ....again the very next day. I'm calling them Monday!
[HTC Sensation] vegetaleb:
This ''dust under the screen'' topic is recuring since the SE k850!!

I saw this topic under Arc,Galaxy S, N1, Desire, DHD,nokia 5800...

And always it's only 1 device over 100000 that gets it
[HTC Sensation] naimmkassim:
I you refer to my below signature, all of this phone I never face any dust problem.

Lucky me and keep cross finger!!

:) :) ;)
[HTC Sensation] aeox:
Dear _____,

When we see dust intrusion under the digitizer, it is typically a problem with the seal surrounding the liquid crystal display module. I can't be sure where the exact entry point would be in your case, but we will be able to resolve your issue. Unfortunately, we do not currently have parts to repair this device at our North American Service Center. I have sent an email to our Corporate Office requesting an estimated time of arrival for parts necessary to service your device. Once this information is available to me, I will forward it to you. If you have any additional questions, feel free to email us.

HTC Customer Care
[HTC Sensation] Scoop24:
Day 7 still no dust on my screen.