[Off-topic] Laramie1997:
Ok, so this might be more of a rant than it is a question, but I am still curious as to see who else here has had to deal with the same thing I have.

Back in December, I finally managed to wiggle out of my AT&T contract so I could swap over to Verizon like I have wanted to for a long time. I really only had two reasons for wanting to do this and that was data caps and very poor service for my area(s). Before I made the switch, I actually borrowed two different cell phones from friends and tried them out around my residence just to see what my service would be like. Knowing that I live basically in isolation (one hour from the nearest large city) I needed to know that I would get decent reception.

Seeing that I was going to get perfect cell reception, I pulled the trigger and signed up with Verizon for four phones. Awesome. Up until three weeks ago, I had nothing but the best service you could ask for. Anytime at home you could make calls, use data and do whatever you wanted/needed to do. Sweet.

Then along comes Spring time and with it came its naughty sibling: thunderstorms. Now, I know all to well from working in telecom that wind, rain, and lightening can do some pretty awesome stuff to our telecom and digital communication services, so when a nice storm rolled through my area, I wasn't totally shocked to notice having no cell service that night when I got home from work. The next morning, the problem was still there. Again, not a shocker and no big deal in my eyes as stuff happens.

The storm in question happened on a Thursday, and by Saturday evening I was getting a little distraught by not having any service at the house. Mainly because I'm also a small business owner and I am always on call with work. As you can imagine, having a reliable cell phone and coverage is very important to me. As most would do, I called Verizon and voiced my concerns and they issued a trouble ticket.

Two days later, they call me back stating that," the issue resolved itself and that I needed to check my service when I got home and call back should I have any other issues" Again, I work in telecom and this line isn't new to me. This excuse is usually used when a company acknowledges that there is an issue but can't seem to find the cause.

When I got home, there was still no service. Let's be clear, I'm not talking about poor service at this point, I'm talking about clearly, no service. Not even a hint of Verizon or U.S. Cellular signal for an entire three mile radius of where I live. Once again, I call Verizon and submit another trouble ticket... Three days later, Verizon calls me and states that they found one of the cell towers in my area that had a missing neighbor ID. Ok, I guess I can understand that causing some issues, so we'll see.

Still no joy. So I made yet my third call to Verizon and was told that they had done everything possible to resolve my issue and that my area is now considered to be a marginal coverage area, so I would have to deal with the issue or pay my ETF and use someone else.

As you can imagine, I complained until I got high enough on the food chain and got someone who is/was willing to look into the issue.

In the grand scheme, I've been getting excuse after excuse from Verizon and now I'm beginning to wonder if I should start looking into getting back with ATT because of this. I'm being told that they will hopefully have someone out to look at the tower within 7-10 business days (as of today)

Thoughts?