[Galaxy S II General] Harsha Raj:
For the lazy people:

I had screen burn in my GS2. So went to SC and they have agreed to get the screen replaced under warranty!

Now let me tell you a tale

:p

I did not know any nearby service my area, but knew a Samsung Cafe store in Malleshwaram. Went to them:

Me: Where is the nearest service center?

Store Guy: Its on Margosa Road, 14th Cross [This info is for ronhoover88 post]

Me: Thanks.

*was about to leave but saw the gorgeous GS3 on display*

Me: How much is the price?

Store Guy: Rs. 40,000.

Me: Oh...! *ran off to 14th Cross.*

So I found the building. Expected it to be a shabby little place as it was my first visit to Samsung Service Center. But it turned out to be good. There was a lady by the token counter.

Me: I want to repair my GS2! :cool:

*Token Lady presses a "I/N Repair token"*

The token happened to have numbered 159. I looked at the token screen and it was running at 147. Thought I would be here for some hours waiting in line. It was a damn fish market there. Completely filled up and almost all chairs were occupied. Never thought so many people would be there in a service center!

Me to the Token Lady: What time does the service center close?

Token Lady: Closes by 7:00. Tokens are stopped by 6:30

*saw the time in device - it showed 6:20*

So I sat on the chair looking at the token screen every 5 minutes. There were 4 Counter. 3 for attending the customers for defective units and 1 was for returning the devices to the customer. The inward counter person kept calling the numbers one by one.. 147.. 148.. I thought let me check if there is any free wifi connection (was available in Nokia Care) but to my unfortunate fate there were all password protected. Well thought of playing some games. But my bad that I had done a complete wipe using the hard reset code *2767*3855# [like Karchrukamble said]. 149.. 150.. Thought I would activate internet pack. But the battery was near 50% and I didn't wanted the take risk of powering off the device. Well I had to spend the waiting hours sitting idle.. 151.. 152.. *yaaaawn* 153.. Reads newspaper.. 154.. 155.. They already started to swtich off the back lights and closed the shutter half way.. 156.. 157.. 158.. 159! Finally... It was another lady who called me to Service Counter 3.

I gave here the token.

Counter Lady: What seems to be the problem?

*I zippy open my GS2. Dialed *#0*# and kept the deivce right infront of here face*

Me: Look here madam, the top of the screen. It looks like a screen burn. *taps on GREEN* Now look here you can see its much more prominent.

*The Counter Lady takes the device off from my hand and taps on all the available options in that code screen as if she was seeing that screen for the first time.*

Counter Lady: Well sir, this does not seem to be an issue at all. The screen looks just fine to me!

*I felt a pang on my stomach. I would not give up that easily*

Me: *raising a voice a bit* Looks fine? I paid 30,000 to a device and the screen seemed to be messed up all right and how would that look fine?

The Counter Lady did not know what to do so she said: "Well sir let me go and ask the technician whether this is an issue at all"

Well i grunted and waited.. 1 minute passed.. 2 minutes passed.. 5.. Well she came back..

Counter Lady: Well sir, it looks like screen discolouration (came up with that word from the tech guy i guess). My techinician has told to take the device for checkup. We will see if its been tampered or water clogging or as such and then decide as to whether it will cover under warranty. If it does not you will have to pay for it and get it repaired. We will inform you on Monday.

I agreed and gave her the documents and stuffs. The Counter Lady processed my service request through system. She typed *1234# in my device and copied down the modem DDKL1. I could not understand what was that for lol. Wanted to ask her why the modem code? but kept my mouth shut :p

[Below info is for ronhoover88 post]

Me: Well madam, one of my friend who is having the same device, have the volume keys and power button loose. Would you be able to fix that under warranty?

Counter Lady: We cannot say that unless we see the device for our self. Ask your friend to bring it up for checkup.

Now she packed my device is a nice little blue pouch and then she told to wait for 15 minutes as she would check up now itself whether it would come under warranty. I waited again… All the customers went out. Hardly 4 of them were remaining. Didnt even know what the time was. My device was not wit me.

She had forgot that she was supposed to report me back. She saw me and then started inquiring about my device with the tech guy. Now she was referring my device as “LCD issue one”.

Counter Lady: Well sir, you can come and collect your device back after 3 – 4 days.

Me:Well madam, you mean to say the screen will be replaced? free of cost?? Right under warranty?

Counter Lady: Of course sir. We will do the job.

Me: *wit joy* Thank you!

I went back home with happy face with an empty mobile case lol :D

So for those who want to replace the screen for screen burn do it now before the warranty expires and make sure you make them believe the screen has some problem after all.

P.S. Was jobless so typed up a long post lol :D bear wit me :p

Now I am using my mom's Sony Ericsson Walkman with Live :(