[Galaxy S II General] superarnab:
Did I live chat with a samsung guy called Surjeet...here is the details response:

Surjeet :

Good afternoon.

Surjeet :

This is Surjeet from SAMSUNG Online Support and I will be assisting you today.

Surjeet :

How May I help you today?

Customer :

hello

Customer :

I have a samsung galaxy s2..GT-I9100

Customer :

Can you tell me when there will be an update to Android 2.3.6 in this phone..

Surjeet :

Sure Sir, please go ahead.

Customer :

Even i9100G got the 2.3.6 update and it also has been released worldwide..

Surjeet :

Sir,your handset is having the latest android version rite now,we are not having any conformation regarding the upgraded version that is,Android 2.3.6

Customer :

Yesterday 2.3.6 has been released for GT-i9003 too...from samsung India..but samsung galaxy s2 your flagship phone has not received any update for last 6 months..it is still on 2.3.3

Customer :

This is not the latest version of android...latest is 2.3.6 but we are having 2.3.3

Customer :

other countries has released 2.3.6 for samsung galaxy s2? why india is lagging so much

Surjeet :

May i know where you have seen the release.

Surjeet :

However,the update should be released in upcoming days.

Customer :

i have seen the update in sammobile.com, xda forums and every where..in each forums, blogs tweets from other samsung offical like uk, netherlands etc all said they have released the 2.3.6

Customer :

even i have the 2.3.6 file with me..ready to be flashed by odin..but i want the official firmware..

Customer :

from samsung India..

Customer :

Can I have your manager's number please..i would like to talk to him..

Surjeet :

Sir we are not providing update news on sammobile.com, xda forums and every where..in each forums, blogs tweets.

Surjeet :

We have only single websitehttp://www.samsung.com/in

Surjeet :

visit on support and click on news and alert ,there you will see update information.

Customer :

i know you are not proviing firmware news there...but all the users of samsung galaxy s2 are there..they are giving the updates regarding the updates..

Customer :

in your website, i have never found any update information, there is only kies update information..i dont need that..i need the firmware update information..

Customer :

please provide me the manager's number..plese

Surjeet :

may i know l

Surjeet :

your location please?

Customer :

My friend got android 2.3.6 yesterday only via kies in his samsung galaxy s SL

Customer :

I am in Kolkata

Surjeet :

Kolkata Central or Kolkata North or Kolkata South

Customer :

Kolkata North

Surjeet :

Salt Lake ,SYSTEMS & SERVICES ,CD-7,SEC-I,NEAR CITY CENTRE,KOLKATA-700064 ,033	64500129 ,Amit Das	9230529669

Customer :

this is a service centre???

Surjeet :

Yes sir , you need the number of manager.So Mr Amit is the manager of service centre .

Customer :

why are you referring me to a service centre??? I dnt have any problem in my hardware..i need a software update like all fellow galaxy s2 user...

Customer :

i need the number of the samsung's manager who handles the software update part or software team of your company..not service centre???

Surjeet :

Sir the update should be released in upcoming days.

Customer :

Look its..6 months...

Customer :

no updates..

Customer :

still on 2.3.3..we are buying the phone with 30,000 just not to get any support..or be forgotten completely

Surjeet :

Sir your handset is already given with updated version.

Customer :

That is not the updated version...please check...9100G..a variant of samsung galaxy s2..in india it received the 2.3.6 few days back..that is the updated version of android..2.3.3 is old

Surjeet :

Sir for that you need to visit in service centre ,if update is available then they will surly upgrade your handset.

Customer :

Ya service centre updates the firmware to any european version..not indian version...I can do that in my home using odin..but i need the indian CSC files..That can only be obtained when you release the firmware using kies..

Surjeet :

We request you to visit the nearest Authorized Service Center of Samsung for the mentioned query of the handset.

Customer :

Ok..anyways..please provide me the number of any one in samsung..your manager whom i can talk with regardsing software issues..

Surjeet :

SAMSUNG HELPLINE : 3030 8282*, 1800 110011**, 1800 3000 8282, 18002668282 Monday – Sunday : 9.00 AM - 8.00 PM(IST)

Customer :

these numbers only allows me to reach till the technical department...i want to reach a bit more higher..any higher official??

Surjeet :

You can write to us on support.india @samsung.com

Customer :

i cant talk to any higher official??

Surjeet :

This you can send a mail on this email id ,that will attend by higher authority only.

Customer :

ok..thanks a lot..