yashsingh1/xdaforums huggingface dataset:
[HTC Sensation] Inquitus:
No that area is spotless. It seems to work fine when gripped in one hand using the thumb on the same hand to unlock per your vid, gets a bit sketchy when its held in one hand and attempts to unlock from the other. I love this phone and bought it as I had a great experience with my Desire, and intensely dislike the plastic iphone styling of the SGS1/2. This sporadic unresponsive touchscreen issue is very annoying though, would be nice to have HTC recognise it and offer a go forward plan for resolution.
[HTC Sensation] Froschfinger:
Has anyone having the issue tried to put it flat on a table and try to unlock it with one hand, but not to the right (as you would normally do with your right hand) but to the left instead? I'd vote for the proximity sensor to be the issue here. If I swipe to the left I get it unlocked.
[HTC Sensation] BiGMERF:
a little off topic (no screen issues so far )want to ask if anyone else has had this problem..

sometimes when lets say i am the market (example) and i exit to the homescreen i for some reason get the HTC symbol (the screen goes white )and then it reloads to the home screen

what is that about. also i hate that silly intro music it plays when you open it, anyway to get rid of it?
[HTC Sensation] Froschfinger:
I use Beautiful Widgets instead, but I remember having had it in the options, you could set the polling frequency and disable sound. Really annoying.
[HTC Sensation] nunyabiz:
yes it's happened to me .Are you using the weather live wallpaper? If so reselect it from the wallpaper menu, go into the settings menu, turn off sounds, then apply it. This will stop the sound, but I don't know what the white HTC screen is about.
[HTC Sensation] bcpk:
White HTC screen is from the Sense launcher restarting.
[HTC Sensation] BiGMERF:
yup, thank you.. this htc sense stuff is new to me.. ive had the nexus lines for the past few years..trying to get used to it.

bcpk, are you saying that that is normal? doesnt seem like it should be
[HTC Sensation] xl VipeR lx:
no it isnt normal
[HTC Sensation] BiGMERF:
great, JUUUUST GREAT! I just restarted the phone for the first tie since i bought it and for some reason the app short cuts on the screen all showed the lil android guy instead of the normal shortcut.. I had to remove them and go into the app draw to replace it.. WTF?! Never saw that before. Im starting to think my phone is going to go kaboom. I have not had the major issues described elsewhere but these minor hiccups are disturbing
[HTC Sensation] bcpk:
That is caused by you moving apps to the SD card.

Sense restarting is probably caused by you running too many applications at once.
[HTC Sensation] Classic0815:
Same here, since today. :mad:
[HTC Sensation] Kurisu87:
Here is an update. I called Vodafone (UK) and told them about the problem, I got the phone on launch via the web team so I called them and explained. Theu said 'insted of sending the phone to HTC for repair, they will simply replace it. They have not heared about this problem beforehand but will be keeping an eye on it. So my new phone will arrive on Tuesday.

Anybody on Vodafone uk I would suggest contacting them directly and asking for an exchange to be put in place. They did it for me with no problems at all.
[HTC Sensation] Kurisu87:
if you are on about the music from the weather application, go to the weather app, settings and uncheck sound effects. That should do the trick.
[HTC Sensation] kaun97:
I got mine yesterday, has any one notice the bad screen issue similar to Mytocuh 4g. check this Link MyTouch 4G Bad Screen

I hope this is right place
[HTC Sensation] GoRRaN:
i got mine a week ago...started this problem today :( i hope is a software issue :(

if you cover the sensor it will not work at all, besides the lockscreen, anything else just works fine..

P.S anyone tried with a screenprotector to see if it works better?
[HTC Sensation] bcpk:
I don't mean to confuse the issue... but my phone suddenly started working perfectly today. No change in my behaviour, no modification done to the phone either in terms of hardware of software... bizarre. Anyway, HTC are still replacing it because it has a wobbly battery cover.
[HTC Sensation] GoRRaN:
lucky you!

how is that? after several days of LockScreen problems? now is OK?

Please provide additional info! :)

Best Regards!
[HTC Sensation] familyhousing:
Same here. Fixed itself completely, although the problem only occurred in very specific situations anyway.

Possible explanations -

I have since removed and re-inserted the phone from the shell.

Could atmospheric humidity or ambient temperature be a factor?
[HTC Sensation] bcpk:
I got some flour on the screen when baking cookies, that's about it.
[HTC Sensation] Kurisu87:
Mine has also started randomly working again lol no idea on the issue but meh I get a brand new one Tuesday soo just a case of see what happens I assume lol
[HTC Sensation] Lennydk87:
Mine also fixed itself, LOL, it suddenly became all smooth again. :)
[HTC Sensation] Lennydk87:
And then it vent back to crap again, I really hope this is a software issue, it must be!!!
[HTC Sensation] GoRRaN:
hm...i did took out the battery and cleaned the area where the proximity sensor is..but as i said sometimes the lock screen is ok, sometimes is not..

and this issues is freaking me out!

i just hope is a software issue
[HTC Sensation] alireza_simkesh:
i asked this before but no replies....is there a way to totally disable the unlock feature?
[HTC Sensation] GoRRaN:
i think only with a custom ROM, which, at the moment is not available :(
[HTC Sensation] alireza_simkesh:
thats not cool really....i never use a lock screen cuz i never need it...

its the first time i hear lock screens cant be disabled:confused:
[HTC Sensation] veej:
Mine started to have this symptom 4 days after purchase. I think this is hardware related because I also have a Flyer that absolutely have zero issue.
[HTC Sensation] Lennydk87:
Now I can't fast scroll/swipe when browsing homepages anymore, when I do that it clicks link.
[HTC Sensation] Pinball_:
Been having problems also, sometimes i can unlock the phone but then nothing other than the 4 keys at the bottom respond.

Sometimes it does not unlock at all.

Spoke to vodafone and they are sending a new sensation tommorow for exchange.
[HTC Sensation] fz9999:
I notice mine did it too sometimes when I had the phone flat on my desk and tried to unlock it. Never had any problems unlocking when in my hand. I could also 'fix' it by covering the proximity sensor.

Today, no problems at all. I wonder if one of the (many!) app updates has fixed it - go sms, adobe flash maybe? :confused:
[HTC Sensation] Scoop24:
Now 5 days still no screen issues. Knock on wood.
[HTC Sensation] GoRRaN:
i think is not a hardware issue...because when you touch the ring it does reacts but with a lag..

Anyone tried with a screen protector? or done a factory reset?
[HTC Sensation] Lennydk87:
Dont have any screen protectors, but I've just done a factory reset, and it did'nt help anything, I can almost everytime (when holding it in my hands) unlock the phone, but it wont react to fast swipes, so no carussel effect, neither fast scrolling in the browser. :(
[HTC Sensation] GoRRaN:
This must be a software issue...it cannot be the touchscreen...

The touchscreen either work, or it doesn't work at all..
[HTC Sensation] umd:
Did you install another launcher? Try unistalling them. Some of Sensation owner said that solved the lockscreen issue.
[HTC Sensation] Lennydk87:
Never had other launchers than stock sense on the phone.
[HTC Sensation] GoRRaN:
i did a factory reset but the issue still exists! i'm gonna throw this phone out of a window!
[HTC Sensation] Lennydk87:
Take it back to the store you bought it in.
[HTC Sensation] GoRRaN:
yes...unfortunately i bought it in Bulgaria...and i'm from Macedonia..

i think there is no other way...i have to go..
[HTC Sensation] linivan:
If you can recreate the same feel by using two fingers to swipe ,then it could be screen problem. Which mean some area of the screen sensing error capacitive touch.
[HTC Sensation] GoRRaN:
hmm...is i said...this issue only happens on the LockScreen...the touchscreen is fine...everything works great

ah if only the bootloader was unlocked...i could try with a different ROM to see if its a software issue...
[HTC Sensation] Lennydk87:
Is it only the lockscreen that is ****ed @ your device?

If it is, are you able to fast swipe between home screens (getting carussel effect), and without accidental opening apps?
[HTC Sensation] GoRRaN:
yes...everything else is working fine...
[HTC Sensation] ashandarey:
is it possible to downgrade to sense 2.1 and check for same issue ? if dont apear is software problem, but if still there .....htc have major problem I think
[HTC Sensation] andbakk:
My device worked fine a coulpe of days ago, but now the touchscreen in acting up. Firstly, I sometimes have to swipe the lockring three or four times before it will respond. I can't either swipe across the homescreens to get the carousel effect. Swiping slowly works well. Sometimes I have to press an action two times before responding...

Could this really be a software problem? If it is, why weren't these issues there when I turned the phone on for the first time.

I have noticed that the phone could be pretty hot sometimes, could this heat ruin the touchscreen over time?
[HTC Sensation] Lennydk87:
I've thought of the same, about why it starts after some days, but yeh, the phone (especially the area of the touch buttons) will get damn hot, almost untouchable.
[HTC Sensation] Scoop24:
I really think those are defected devices I was charging my phone and playing Nova and my batt temp never went higher than 42.7
[HTC Sensation] umd:
Agree, it should be a software issue.

Do you have newest software? If you don't, try updating your phone.

http://xdaforums.com/showthread.php?t=1074559&page=9
[HTC Sensation] andbakk:
I'm on 1.28.401.1. I really hope the 1.34.401.1 update will fix this. Hopefully it will be available soon.
[HTC Sensation] GoRRaN:
if only i could update to this...i have S-ON Vodafone Branded Device...
[HTC Sensation] Lennydk87:
Me too, but I will still throw it back at the shop I bought it in tomorrow. ;)
[HTC Sensation] ashandarey:
gorane from where in bulgaria u buy your phone ? mtel or other shop .... ?
[HTC Sensation] GoRRaN:
From BROSBG
[HTC Sensation] ashandarey:
and its vodafone branded .... maybe I'm wrong but ...all users who have expirienced problem have vodafone branded sensations ? maybe is just coincidence ....dunno. Any american users have same problem ? or other branded users ?
[HTC Sensation] Mash23:
So the Voda devices are on 1.28.xx roms? :O Paul had the Sensation 4G PR version from HTC and it's 1.34.xx SHIP S-OFF and he has not complained about any of touchscreen malfuntions so it seems that this might be corrected on next OTA and hopefully it comes soon!
[HTC Sensation] Lennydk87:
Mine is unbranded and unlocked, and I know several others that has the same problems, also unbranded.
[HTC Sensation] ashandarey:
and what is your rom version ?

1.28.x ? or 1.34.x ?

can everyone with problems and no problems share his rom version to make comparison ? think this is the best way to know if it is a realy soft problem if this touchscreen problem dont apear in new versions ....
[HTC Sensation] Lennydk87:
I have problems unlocking.

Problems fast scrolling, when I try fast scrolling it opens apps.

Running:

Software number: 1.28.401.1

Version number: 1.28.401.1. CL67911 release-keys

Unlocked

Unbranded
[HTC Sensation] slamslugeren:
Exact same problems here. And exact same info as lennydk87.
[HTC Sensation] Lennydk87:
I guess we are from the same country.

*Hint* your name. :P ;)
[HTC Sensation] Barff1984:
Ok, i've found a major issue with mine this last few days.

If i charge my phone via a plug socket not using the original htc cable but 4 other times i had lying around the house (use my htc cable for the car and can't be bothered to get it to test it right now), whilst on charge, the phones lock screen is unusable. If plugged in with the same cable to my laptop via usb...it's fine.

This could be a charge/earth fault i guess.

Are other people charging their phones whilst trying to use the lock screen?

My lock screen is buggy as hell well laid flat on a table and when charging it's 1000x worse.

It's definitely enough to be able to take it back to the shop and exchange it.

will try with the official htc cable tomorrow

(one of the cables i used came with my Desire a year ago, so htc quality)

rom version - 1.27.161.1 UK vodafone from Phones4U
[HTC Sensation] Lennydk87:
No big changes here, and I've tried both original cable from the wall, and noname cable from my lappy.
[HTC Sensation] GoRRaN:
also here...always been charging it with the original adapter..

i really can't understand why this happened after several days of use?
[HTC Sensation] spaided:
My wifes MyTouch was exactly the same, if you used the non-factory charger, the screen would not work properly at all!
[HTC Sensation] BiGMERF:
my screen is fine.. but i am having a weird issue with the app short cuts.. only on page 2 some of the app shortcuts display a snowwy emblem.. similar to like a color tv that would loose signal. the color lines going up and down. not snowy. it cant be the screen cause because its only on page 2. if i use fast reboot , it goes away. but comes back eventually. any ideas?
[HTC Sensation] GoRRaN:
Anyone came with an answer for this problem?is this a software or a hardware issue?
[HTC Sensation] GoRRaN:
suddendly it repaired it by itself :)
[HTC Sensation] BosseOst:
I've had this problem aswell and it's incredibly annoying.

What's even worse is that it seems to affect my keyboard when texting aswell.

After the first few days it started to act wierd when I was typing in ChompSms. It doesn't respond everytime I touch the screen. It feels sort of like it's lagging, but I think it's the touchscreen that's not responding.

I tried switching to Smart Keyboard and thought the problem dissapeared, but that was just temporary.

Some days it works well and is fast and responsive, other days its' a real pain in the...

Anyone else having trouble typing on the keyboard?
[HTC Sensation] zahashingo123:
Same exact problem here.

When I unlocked I can't use the right side of the screen like I cannot use the most right shortcut to unlock. And when I Go right in to text messaging, I cannot type on that same right region like the l,o,p,delete,m on the keyboard.

I hope htc fell fix this issue and do free replacements
[HTC Sensation] brian6685:
Same problem here, mostly effects my lockscreen though. Occasionally text and back button. Its quite annoying
[HTC Sensation] dashed:
My first sensation starting not responding to the first tap on the touch screen which made it impossible to type, my second one won't let me scroll fast, it will just click a link like someone mentioned.
[HTC Sensation] broken89:
Im also having touch screen issues, everything worked fine for the first few days At first I thought it was the screen protector causing problems but after removing it I still have the issues. (got it on Jun 12th from Walmart)

Should I get a replacement?
[HTC Sensation] Ankobarabanko:
touch issue gone

Hi, i experienced touch issues since the third day i bought the phone, but yesterday i contacted htc and they woman offered me the simple solution- just pull out the battery for about 5 min and see if the problem persist. Yeah! - no more touch issues. Before i had to swipe at least 10 times to unlock the lockscreen but now (already one day) my screen acts as it is supposed to :) I hope this lasts forever!

Try it!
[HTC Sensation] _kansei_:
12 pages.. I see I'm not alone.

The device was fine for a few days, but now the touch screen is having issues, even when handheld. Laying flat on a table it's frustratingly difficult to use it, which is annoying because when I'm at work it sits on my desk next to my keyboard, laying flat of course. I should be able to interact with it with one hand.

I've been having issues typing for the last day or two as well, I thought it was swype but even with the HTC keyboard it is an issue.
[HTC Sensation] Scoop24:
I started to have the lockscreen issue yesterday. But today it already went away.
[HTC Sensation] BosseOst:
Tried it but it didn't do much for me. Is it still working perfectly for you?
[HTC Sensation] wouwout:
This might have been coincedence, however after uninstalling all alternative launchers (launcherpro, GO, ADW) and

restarting

my touch screen issues went away. Has been fine for the last 2 weeks. Other reports mention that removing the back shell and reapplying it solved their problems. I might have done this as well. Could have corrected a bad grounding connection or something similar.
[HTC Sensation] alex6137:
I replaced my live weather wallpaper with the stock pictures wallpaper, seem to have fixed my unlock issues.
[HTC Sensation] BBOOZE:
I got my phone last week from T-Mobile and have not had a single issue with the screen. Just thought I'd share that.
[HTC Sensation] BosseOst:
I don't know if it's just a lucky coincidence but I tried to put a piece of paper between the battery and the back piece to make it tighter. I've heard alot about the screen might be having trouble grounding and I figured that it was worth a try.

It got much better!

Could someone else try to put a piece of paper (thick or folded a few times) on the back of the battery? Not so thick that you have to press hard to get the back piece on, but just something to tighten things up.

Report back!
[HTC Sensation] WorldWide60:
I feel lucky reading this thread. I have data issues, but none of the issues in thread (knock on wood). Not having any touch screen issues, or loose back cover issues. For what it's worth, I got the phone a few days before t-mobiles official launch.
[HTC Sensation] iunlock:
It's a lemon. Just simply take it back and exchange it. :D Problem solved.
[HTC Sensation] bcpk:
Interesting suggestion. My Sensation's battery cover definitely wiggles around, and I am getting it replaced because of that and the touchscreen behaviour. However, if it reappears in the new unit I may try to get a thin piece of foam tape to stick to the inside of the battery case to "tighten things up" as you say.
[HTC Sensation] undercover:
Weirdly, handset which is being picked up for replacement fixed itself now, by laying in the box for a week. Still returning it, but i'm really confused why problem is gon. When i done factory reset before it didn't fix anything.

The only thought i have is that it has something to do with static electricity which dissipated over a week. Hmmm
[HTC Sensation] Arcadia310:
I'm getting the unresponsive screen/fast swiping problem as well. Just started today and it's already pissing me off. I can't swipe fast enough to get the carousel going. It keeps thinking I'm pressing widgets/app shortcuts on the screen. I'm not getting that bad of a lock screen yet, but there have been times where I quickly swiped up 1-2 times and the ring didn't come up. If I do it just a hair slower it works fine.

If this gets any worse I'm taking the phone right back. Hopefully this can be addressed with an OTA update.
[HTC Sensation] wouwout:
could you try two possible solutions:

1. take off the back cover and take out the battery. Put it all back together. How does it work now?

2. uninstall all alternative launchers, restart using the power off menu (my personal favourite however I'm not sure it was the real solution). Better?
[HTC Sensation] GoRRaN:
i had the same issue...but i don't know how it just fixed it by it self...i hadn't installed any launcher or what so ever...nothing..i did a factory reset but it didn't helped..

i was determent that i have a faulty device, and i was planing to go in Bulgaria to return it..but it just fixed it by it self...and now..for the last 5 days i have no problems (knock on wood) :)
[HTC Sensation] Caunsidh:
I encountered this glitch while trying HTC Sensation in Vip mobile (Vodafone), and now I see that a lot of people is having that problem, so my question is: is it worth buying? If not, is evo 3D better option?
[HTC Sensation] jlevy73:
After a few days of no issues the same issue being discussed here has cropped up. I am going to return the phone and get an exchange as it's gotten quite annoying.
[HTC Sensation] johnsmith970:
I don't have a sensation, but I'm running virtuous fusion sense 3.0 which is based on the sensation ROM and there is an app called htc calibrate which is for calibrating the screen. Is this included with your phones? Maybe it could help.

Just a thought...
[HTC Sensation] jlevy73:
Good thought but didn't work
[HTC Sensation] saquib:
101010 char.
[HTC Sensation] brian6685:
I was having some touch screen issues....so I did a factory reset and it seems to have fixed the problem. Try it out it worked for me
[HTC Sensation] EmceeGeek:
I'm not having any issues but I need to know if I'm the only one hearing a squeak when I press down on my screen?
[HTC Sensation] bcpk:
Nope, see the previous page. http://xdaforums.com/showpost.php?p=14912365&postcount=122
[HTC Sensation] robotnoize:
This is something htc needs to adress. Thinkin about trading for a nexus s.
[HTC Sensation] joemm:
Just exchanged my first sensation, had the same issue with the lock screen. This new one seems ok. I was messing with my first sensation and noticed when I had it pluged into the charger the lockscreen issue would go away, so I definitely believe it is a grounding issue. I also have the bodyglove case on the phone. When I removed the case it worked a lot better but still had some unresponsive issues. The only time it was completly gone was when it was charging.
[HTC Sensation] _kansei_:
hmm. mine does it no matter the surface, angle, or charger status. I want to exchange it but I was impatient for T-Mobile and purchased early at Wal-Mart. Trouble is it would take over an hour and a half to get to the Wal-Mart where I purchased it, as I thankfully live in a major city that eschews that blight of a store.

I just don't know when I'll have time to get there before Friday, my 14th day.

here's my youtube video demonstrating how horrific it is, pardon the sounds of the city in the background I forgot to strip the audio

[YOUTUBE]SWoRuweerIY[/YOUTUBE]

Quick question: If I return it, how is that noted on my account? It was a new account created when I got the sensation, so will I just be in a no contract state until I get to a T-Mobile store to buy another sensation?
[HTC Sensation] KillaHurtz:
Thanks for the awesome video broham !

In reguards to your question, if you plan on keeping the device (well maybe not that one) you should have no trouble doing an exchange for a working one. No matter where you bought it, it still has a 1 year warranty. The 14 day period is just flat out returns, hope that clears it up amigo :)
[HTC Sensation] borodin1:
Was thinking the same thing..... until I held Nexus S again in Best Buy today. NS pales in comparison to our phones, amoled or not. I'm taking my chances and keeping Sensation.
[HTC Sensation] _kansei_:
I made the hour and a half drive to the nearest Wal-Mart and.. yeah they didn't have any sensations in stock, so what I had to do was actually close my brand new t-mobile account then go across the street to the T-Mobile store and buy a new one. The guy at Wal-Mart was nice and helpful, he printed out a new price tag for the phone like they put below the display models so that the store would price match (which they gladly did). I will get hit with double activation fees though.

Old one had a box date of 5/24, new one is 5/30. I asked him to find the most recent date just in case, but that's the newest they had way out in the boonies where I was. The new phone of course works fine out of the box, but so did the old one, so only time will tell.

Good thing I didn't care about that phone number because they had to change it again :rolleyes: