yashsingh1/xdaforums huggingface dataset:
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Let us know how you go.
[Xperia Arc Q&A, Help & Troubleshooting] Tunatje:
I went to the se service center. They are going to try to flash the rom again with ''different'' software they say. I told them that I tried almost everything. They said I could come back this afternoon. If they don't succeed to repair it, they wil send it straight to Sony Ericsson. Then I have to pay 15€ for shippingcosts. (the main thing is also I didn't bought my phone @ the store, but they said that that doesn't matter =) )

Does anyone have something heard from thear repair?
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Figers crossed for you :)
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
We have an update and from the looks of it, it looks like the update may have fried something, but not sure.
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Do SBE email you with a job reference at some point? I was only told to send in the phone with a covering letter detailing the problem and details for its return.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Have you sent it off already?
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Sent it on Tuesday
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
in the email you should have a WB-SE-******** number, if not call SE on 08705 237 237
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Got it. Phone is "with repair engineer"
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
Mines now with the third engineer. Doesn't look as easy to fix as I thought.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
good good keep us posted.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
How long have they had it now?
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Good news and bad news.

Good news - it is 'In Warranty'.

Bad news - seems that the first 'repair engineer' glazed over at the sight of the detailed and technical cover letter.
[Xperia Arc Q&A, Help & Troubleshooting] BenWorkman:
where do you get repair ref number from? my confirmation gave me a ticket number??? - is that it?. I'm on sbe extranet but it cant find my details using that info.
[Xperia Arc Q&A, Help & Troubleshooting] Tunatje:
My arc is send to the repair center also today... Let's hope that they won't charge anything.. It's weird, how could a phone like the Arc die after an firmware update? It's a developers phone... Things like that should´nt be happend..
[Xperia Arc Q&A, Help & Troubleshooting] chankkar73:
Hi

I have used the Fast GSM, though paying the required subscription of $10 and went through the required steps of downloading until at the end i received a message saying that ***FLASHING FINISHED*** "Disconnect the phone and power it on".

I have tried to turn on the phone but it is not working, do u have any idea why especially that you have used Fast GSM.
[Xperia Arc Q&A, Help & Troubleshooting] chankkar73:
Hi Titox94

Can you help with the above especially that you have posted that you used Fast GSM and it worked
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
I sent my phone back on Monday and they got it the next day. As of last night it has been with the third engineer. Must be a complicated fault that we have all suffered maybe a faulty batch of units out there.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Well my status has changed again back to "With repair engineer"
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
What your looking for is the WB-SE-********* number.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Looking at the job again, the in IMEI number is different from the OUT IMEI so theyve either replaced the board or the handset :D still awaiting "on route to customer" :D:D:D
[Xperia Arc Q&A, Help & Troubleshooting] BenWorkman:
so my ref is wbse0002233*, enter like that or wb-se-0002233*?

neither work :s

do i need -'s in my imei number?
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Just the numbers from the imei, no hyphens.

I have a reference number in the for 1 31 10 xxxxxxx xxx which goes at the bottom, ring up sony if you don't have it.

Status has changed to awaiting component.
[Xperia Arc Q&A, Help & Troubleshooting] BenWorkman:
i have the wbse number, presume that just goes in the top. and FULL 15digit imei number goes in. However still no search results. phone was sent weds, maybe only recieved today or not yet as was freepost :S

On hold for 7 mins trying to ring SE so will try again later, if not tomorrow.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
It doesnt show on the system till they receive it, mine was sent Friday last week and it was late Tuesday before they got it and put it on the system. If it doesnt show later it may be Monday now before it shows. Hope this puts your mind at ease.
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
Mine has now been sent ofsite for repair and now has the status of sent for higher level repair. God knows what has happened to it.

Surely with the amount of man hours/delivery costs etc spent on this now it would have been cheaper to send a brand new replacement phone.

Should have gone for the iphone 4
[Xperia Arc Q&A, Help & Troubleshooting] gryphus00:
Same problem with Xperia Neo

My Xperia Neo was rooted with neo image from this site. The SEUS hjappened and I've had exactly the same problem with Xperia Neo (bricked), tried all the mentioned "fixes". Fastboot just gives a "waiting for device", tried several divers; all fail. The SE software recognises the device but won't update it as it is modified software. Flashtool does seem to be able to connect to device, I don't have a Neo ftf file, so have tried the Arc one (I was under the impression the are similar). Flashtool does flash the device, but it still won't turn on. Does anyone know where I can get a Neo ftf file??

Thanks.
[Xperia Arc Q&A, Help & Troubleshooting] depulle87:
Did you guys tried the back to stock fix from J in his CM7 thread ?

2nd post in this thread at the bottom : http://xdaforums.com/showthread.php?t=1102523
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
No didn't that stuff out, but I think having three SE engineers looking at my phone the first engineer would have done something similar to what they do but actually have the correct images.
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Something has definitely fried - my IMEI has changed and I am 'awaiting component'. That, or we had inherently unstable hardware from a bad batch.
[Xperia Arc Q&A, Help & Troubleshooting] gryphus00:
Did you guys tried the back to stock fix from J in his CM7 thread ?

2nd post in this thread at the bottom : http://xdaforums.com/show....php?t=1102523

Getting "waiting for device" when using fastboot, is there something I'm missing here...Only seems to be able to talk to device with flash tool.
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
IMEI has changed make sure they dont send you some refurbished piece of rubbish as you might still have its previous underlying fault. If i get one im going to claim on my insurance and say to the company that my phone was broken and they have now sent me a previously broken phone which isn't mine.
[Xperia Arc Q&A, Help & Troubleshooting] depulle87:
Check your drivers, you need special ones for fastboot
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
A new update :) theyre coming quick and fast now :D
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
The phone can be flashed as in the first step, but cannot be booted into fastboot mode. We have (almost) all tried this before the guide was published - unfortunately, there is nothing new there.

Are such events covered by insurance? Not quite sure what it would count as. Regardless - if your phone is switched, you need to inform your insurer of the IMEI change, or you are no longer covered.

I have the same serial number but a different IMEI, higher number, which to me suggests they have replaced the board. I've used SBE for a repair on my Palm Pre before (which should not have been covered by the warranty) and took plenty of pictures of the phone's initial condition, zipped them, and put the md5 in the cover letter. They swapped it out for a brand new one. Hopefully, they have done something similar again.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
New update "Repaired - To Be Despatched/Collected" and theres been no mention of any charge :D
[Xperia Arc Q&A, Help & Troubleshooting] Tunatje:
You Sir, just made my day :D .. Mine is this noon sended to the repair center... Waiting to see my baby return :-$
[Xperia Arc Q&A, Help & Troubleshooting] Tunatje:
a screenshot of the repaircenter..
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Your welcome my friend, I cant wait to get mine back, been having to use one of these bad boys for the last week.....
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
What were you on before the arc, a 72-month contract?

I've gone back to my V3i, everything between that and the arc has died on me.

Hopefully my arc can't be far behind yours. Gilly, don't have a ****ing clue what they're doing with your phone.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Its all I had lying around lol, and no it was a 132 month contract lol :D
[Xperia Arc Q&A, Help & Troubleshooting] rsingh612:
Well Same thing has happened to me , my xperia arc is completely dead and won't boot into fastboot and the green led keeps blinking tried to flash numerous of roms and none have work'd doesn't even vibrate.

And now SE US tell me since i bought my phone from UK its not gonna be covered under there warrenty.

Im seriously done with SE phones..
[Xperia Arc Q&A, Help & Troubleshooting] chankkar73:
Can any body advise if someone has faced this problem with an UNROOTED Xperia Arc or is it due to rooting.
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
It must be completely down to the phone being rooted. I think SEUS checks your phones image before attempting to flash it hence why we get the message "this phone has modified software so cant be flashed" we I believe all got done over by the message on the phone saying to upgrade the software and itthen downloads it and attempts to flash. I think because it doesn't check your image like SEUS it fails halfway through and as a result corrupts or breaks something on the phone leaving it completely bricked.

Last time i root my phone or buy an SE phone. Don't allow people to unlock bootloader using their site only to screw them over.

Sod have got iPhone4 or the SGS2 cos there's too much crap on the Arc that pushes you too rooting the phone to get rid of it why they can't give you a phone with the basics and any additional stuff you can remove but no they block you from removing anything. Joke
[Xperia Arc Q&A, Help & Troubleshooting] badger6:
You guys are lucky to live in more civilized countries. I've just got mine back from the service center, they refused to repair the unit because the software have been modified and warranty is void, but what is worse they won't even repair it for money. They said that the mainboard would have to be replaced, but SE doesn't provide spare mb for units out of warranty. So bye bye Arc :mad:

That's the last SE phone I bought.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Theres a new update in town "Despatched Back to Customer (Repaired)" cant wait to get my baby back :D
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
SE service centre in countries like India,Poland are craps......SE service centre people in our contries our pathetic

Moreover few months back I went to SE service centre to get my mobile repaired,there was a

OLD

uncle STANDING NEXT TO me asked the SE repair person about the GPS in their phone

and SE repair person started explaining him gprs........those people do not even understand about gps are repairing our phone........so u can imagine/wonder about their knowledge in this field.............
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
CONGRATS....
[Xperia Arc Q&A, Help & Troubleshooting] jinlik6:
SE service centre in whole Malaysia is Rubbish as well, I'm one of the VICTIM as well. They (SE) are the one who release us the unlock code and now, they push us like ball.... And further more, I bring to the SE service centre and they called me within 5 minutes and asked me to take back. Reason : I unlock the Bootloader ( sounds like I'm a criminal). Hell!.... Please if someone having the solution, please HELP US!
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
really SE should do something to improve their service centre in ASIA and other smaller countries...............
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Write to SE, because that is absurd. The damage was caused, not by you, but by negligence on their part. They know which phones have unlocked bootloaders - they support it. They should block these phones from receiving an OTA update if it can't be flashed. Using binary deltas without checking the original image is stupid and dangerous, and is completely their fault.
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Totally agree, SE pushed the update out to all phones by the looks of it including bootloader unlocked ones, what they should have done is at teast advise to turn off the OTA auto check on phones as they are unlocked.
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
same happened here! My phone is unlocked and rooted! :( did anyone find any solution?

I contacted sony ericsson and I'm waiting for their response.

When I hold the back button or home button (menu button result in nothing) and connect USB cable the light turn up green and a device named "S1Boot Download" appears in device manager. What is possible to do with this?
[Xperia Arc Q&A, Help & Troubleshooting] nsourtgr:
Hello ..

I have an un-locked bootloader and rooted 2.3.2(3.0.A.2.181 generic)...

Using OTA I receive the message that there is an update (2.3.3)

I know THAT I must avoid UPDATE!!!!!

Is there a safe way to update my ARc and remain rooted???

Use flastool or fastboot to update my phone???

TIA
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Go to the threads in development and flash a .ftf of your choice in flashtool, start and reboot, and then flash the pre-rooted .img or .sin (again, find this in the development section) in fastboot mode.
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
God damn SE with their hardware, software and support!

I will throw this garbage away and go for a Samsung Galaxy s2.

After all it was just beautiful but so sluggish and problematic.
[Xperia Arc Q&A, Help & Troubleshooting] laurence0609:
Hi gourdouli! Can you be more specific and link the thre in the dev section? I am noob when it comes to flashing and would like to try this suggestion, please? Thanks
[Xperia Arc Q&A, Help & Troubleshooting] chankkar73:
Hi Everyone

I have an unlocked Rooted Xperia Arc Phone, I have updated to gingerbread 2.3.3 and I am facing the same problem. With SE support in my country being almost nonexistent, is there anyway of doing something to repair this. Could any one send me any information that might help. I had the phone for 1 month and now if it is not repaired, I have to get a new one, surely not SE.
[Xperia Arc Q&A, Help & Troubleshooting] raimondomartire:
Also my arc is died. I can use only flashtools, but arc don't boot. The only way is fastboot, but in my arc this option is not avaible. Can somebody explain as activate fastboot on arc?
[Xperia Arc Q&A, Help & Troubleshooting] ebsglobal789:
anyone can HELP!!

My Phone just died in the same way when the phone upgrade to 2.3.3, any suggestion? (Just bought the phone a week), and SE refused to fix.
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
There is nothing you guys can do apart from a) send it away for repair or b) buy another phone. It's not s simple reflash the image job something more serious internally has failed hence the no boot. All of us who have sent away seem to have had parts replaced.
[Xperia Arc Q&A, Help & Troubleshooting] jinlik6:
Anyone could bring this out for the Sony Ericsson company and we make this matter larger! May be someone could setup a Facebook complain account and I'll be the first to joint! I'm now totally 100% disappointed to SE! By the way, I bought for 1 month only!
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
I am with you!!!!!!!!!!:)

OFF LATELY SE is harming its reputation very badly..............
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
Completely agree SE are rubbish and I wish I had stayed with iPhone. Never thought I'd say that.

I had my phone 2 weeks and now had to send it away for repair. They shouldnt provide an unlock service if there hardware can't handle customisation
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
LOOK i know it is wrong on SE part to provide OTA update to unlocked BL devices........

But only blaming SE for it,is not right

i feel bad for fig_jam_uk as he was not aware of this update menace

BUT THIS HAPPENED TO YOU LATER,YOU SHOULD HAVE READ THIS FORUM B4 UPDATING

being as modifier or developer you should remain active on xda and should read forum

if u have read this forum earlier b4 going to update,u may have saved yourself from the OTA

If u are unlocking boot loader you should remain active in sites like xda.....

CONCLUSION:- SE IS THE CULPRIT

BUT ALSO PEOPLE UNLOCKING BOOT LOADER SHOULD ALSO REMAIN ACTIVE

BLAMED:- SE - 99%..............PEOPLE-1%
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
All the wrong is on SE part!

They could at least alert us don't get the updates after unlocking as the they provide unlocking page themselves!

In my country there is no service center and I have bought the phone for a month near 800$. So what? all gone by their fault?

I got so nervous last night that I dreamed some one stealing my car! :)) and it's all their fault.

BTW I agree with a Facebook page.

And I will go for a Galaxy S2 as It's much better.
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
Actually mate it happened before this post ever started so maybe u should get your facts straight before criticising. Just because I didn't post on here immediately and actually spent a good few days constantly with SE online support trying to resolve the issue and on the phone with them. And when a message comes on your screen saying update now most people are going to do it. SE are completely to blame whether this post was here or not users of the phone shouldn't have to come onto a third party forum to see if they should apply the update SE should provide all the info in the update message. The fact that people come to this forum to look for help is a positive in that they have had rubbish experience with SE and are now looking for help from people that aren't out to just get your money and then screw you over. Maybe if they didn't put so much Sh1t on the phone that no one wants people wldnt be in this problem.
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
A company that knows less than a forum! F!
[Xperia Arc Q&A, Help & Troubleshooting] abhisheak.bansal:
OK OKEY!!!!!!!!

SO SE IS THE CULPRIT

THEY SHOULD NOT ROLL OUT OTA TO UNLOCKED BL PHONES

moreover if they didn't want to roll out ota separately for unlocked BL phone,they could have given a statutory warning note when people are upgrading.......

By the way if there is no official SE shop in your town,than why not get it repaired from local good mobile repairing shops.....if they donot have the board of arc...........you can buy the board online........then get it fixed...........you may have to spend 100 bucks more........but at least u will save 400 bucks spend on phone.........:(:confused:
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
No I'm not saying don't roll updates out but they should at least test what happens if ppl try to update that have an unlocked bootloader especially when they are telling people how to do it and providing the code to do it.
[Xperia Arc Q&A, Help & Troubleshooting] BenWorkman:
well mine has got lost. Cant track on SBE website and nor can Sony. Trying to contact SBE to confirm or not and then will need to make a claim undelivered. Bit of a FML situation really.
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Did you not send it by special delivery?
[Xperia Arc Q&A, Help & Troubleshooting] blueblood619:
Wow i think i am really lucky..I got the bootloader unlocked and rooted arc..Just saw the update thing on PC companion and clicked update without reading this article..The went went on updating half way through and a message came up saying cannot be updated because of modified software..booted my phone and it still works like a charm..I guess I am really lucky..
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Sounds like they have blocked it, this should have been done for all but hey what can you say.
[Xperia Arc Q&A, Help & Troubleshooting] SandroV1972:
I live in Italy and got the message on the phone just today (so the update is still spreading). Tried the update (no warning at all) and bricked the phone. If I try to access the phone via fastboot the device is not recognised.

Has anyone discovered a way to recover or do I need to send the phone to SE?
[Xperia Arc Q&A, Help & Troubleshooting] streamnlnl:
Sony is aware of the problem, and their looking for a solution.

Read here...

http://xdaforums.com/showthread.php?t=1066266

And especially this post.

http://xdaforums.com/showpost.php?p=14711124&postcount=61
[Xperia Arc Q&A, Help & Troubleshooting] errevi:
Same situation here, done OTA update and got the phone bricked ... :mad:
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
Got to go to SE im afraid, all the possible recovery options do not work, mine is on its way back from SE and it looks like its had a ne mainboard as it has a new IMEI number.
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
no solution yet?
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
It seems that SE is working on the issue:

http://xdaforums.com/showthread.php?t=1066266&page=7

Hi all,

We have seen in some forums and threads here at XDA that customers unlocking the boot loader on their phones have experienced problems when they accept a FOTA (Firmware upgrade Over The Air) update. The issue has been reproduced and we are working on a solution. For customers that have unlocked the boot loader please do not accept the Firmware upgrade OTA.

Will keep you posted on the progress,

/Kalle
​

Beside, someone found a solution:

Nice but late.

I do accepted the OTA upgrade and excuse me it's not only "some problems", the phone was totally not functional even not booting at all.

Anyway, I tried a solution here in the forums - renaming simlock.ta to preset.ta and using flashtool -

The phone is working now, but no networks, I can't use fast boot anymore -no blue led - it bahaves now like a sim locked phone.

Is there any thing I can do to restore my phone​

and here is the main tut:

http://xdaforums.com/showthread.php?t=1056094

Did anyone try this? It's good to at lease get the phone on but if it gets things more complicated just wait for a response from SE.
[Xperia Arc Q&A, Help & Troubleshooting] errevi:
Hi guys, just for the record, I just delivered my ARC to an authorized Sony Ericsson technical assistance center, they told me it will take 2 weeks to be repaired, then I will let you know ...
[Xperia Arc Q&A, Help & Troubleshooting] fig_jam_uk:
THE EAGLE HAS LANDED, I REPEAT THE EAGLE HAS LANDED

Unfortunatley im in work and its at home so wont know till later if its still in good condition etc, ill post my findings later today.

:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D:D
[Xperia Arc Q&A, Help & Troubleshooting] gilly_uk:
Go home sick and tell us before we leave work lol. I am still waiting for SE to fix mine but I have now sent an email to Dialaphone asking for a change in mobile.
[Xperia Arc Q&A, Help & Troubleshooting] rahbari:
Anyway, we don't have a responsible support center around here :(
[Xperia Arc Q&A, Help & Troubleshooting] gourdouli:
Mine's still 'awaiting component', after a week. Me thinks they've dropped it and broken something.