yashsingh1/xdaforums huggingface dataset:
[Epic 4G Q&A, Help & Troubleshooting] maxertx:
NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
[Epic 4G Q&A, Help & Troubleshooting] musclehead84:
What is wrong with this phone? It honestly sounds like u want an evo

"The greatest respect you can earn is self respect" Louie Simmons
[Epic 4G Q&A, Help & Troubleshooting] Censura_Umbra:
Okay, it really depends on who you are dealing with.

Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.

Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.

If it is software, Nexus S may be up for grabs, since it is google.

As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,

Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.
[Epic 4G Q&A, Help & Troubleshooting] lazydazed:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...

First epic bought on launch day, the processor fried, wouldn't update...

Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...

Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...

So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)

Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. o_O ****in dumb ass...
[Epic 4G Q&A, Help & Troubleshooting] darkfire79:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
[Epic 4G Q&A, Help & Troubleshooting] lazydazed:
dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..
[Epic 4G Q&A, Help & Troubleshooting] monkeyracer:
First phone - how did the processor fry? Custom ROM/Kernel?

Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?

Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.

TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)

Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.

Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.

I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.

Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?
[Epic 4G Q&A, Help & Troubleshooting] lazydazed:
1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..

2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..

3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..

The store I bring it to (but not ever again) is a corporate repair center..

I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...

I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..

All I wanted was a phone that works.. period. Been a customer for 9+ years.

Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
[Epic 4G Q&A, Help & Troubleshooting] quick99si:
Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.

I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?

I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.

It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant
[Epic 4G Q&A, Help & Troubleshooting] lazydazed:
lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.

but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.

on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...
[Epic 4G Q&A, Help & Troubleshooting] monkeyracer:
Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)

I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)
[Epic 4G Q&A, Help & Troubleshooting] lazydazed:
Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
[Epic 4G Q&A, Help & Troubleshooting] insanity213:
After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.
[Epic 4G Q&A, Help & Troubleshooting] IRatchett:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.

just saying
[Epic 4G Q&A, Help & Troubleshooting] monkeyracer:
Again:

Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.

The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.
[Vibrant Q&A, Help & Troubleshooting] alexm557:
I recently installed nightly build #6 of cm7 for the first time and I don't have market, Gmail,etc. I have searched the forums and have already tried installing Google apps via rom manager. My phone enters recovery for a split second then rebooted and still no apps. Also my Rom manager is no longer the premium version. Any help would be appreciated!
[Vibrant Q&A, Help & Troubleshooting] SamsungVibrant:
I don't use any of the nightly builds of CM7.

However, I don't understand why you can't just place the apk onto your root and click to install.

Or better yet, use root explorer and just place the entire apk into the apps folder.

Those 2 aren't options?
[Vibrant Q&A, Help & Troubleshooting] alexm557:
Unfortunately I'm not near a computer and I'm brand new to cm7 so I wasn't sure if there is just a quick fix. Also I would like to know how I can get my apps back without having titanium anymore and no market..
[Thunderbolt Q&A, Help & Troubleshooting] dadsterflip:
I've done factory reset. Pull the battery. This is my wifes phone and she's not getting any data at all. She can receive and make calls but that's it... I have the same phone with data 3g working so I know it's not the network. Has anyone come across this problem? I've searched and looked around but can't find a fix or answer. She's using bamf 1.6.3 stock kernel with the rom any idea ? Fried radio chip?
[Thunderbolt Q&A, Help & Troubleshooting] Beastclaw:
Have you made 100% sure the back cover is snapped on all the way?
[Thunderbolt Q&A, Help & Troubleshooting] joshnichols189:
You still get 1x with the cover off.. OP if bamf toolkit is on the phone I know there is a radio switch toggle somewhere in there.. play around with the settings on that but let it sit for a few mins at each setting
[Thunderbolt Q&A, Help & Troubleshooting] LCSO 9c8:
I had the exact same Issue and this is how it got resolved. First of all nothing I did to regain data worked so after 1 hour with tier 2 tech support he td me my phone was jacked and sent me a new one but in the meanwhile I was able to restore my data by going into settings and doing a Check for new software. It will force the phone into 3g. You may have to do this multiple times over a 24 hour period but eventually the 3g will come on AND STAY On. If not, then it's time for a new phone, or you can go to verizon and have it reprogrammed. The haven't had the issue since. Good luck.

Sent using my Thunderbolt with BAMF 1.6.3 REMIX
[Thunderbolt Q&A, Help & Troubleshooting] LSU:
Strange. I came here to post this same issue, and sure enough, when I go to check for new software, 4G comes on for about 15 seconds and immediately shuts off again. I've also switched LTE On/Off to 3G, and get the same behavior when I check for new software, only with 3G. It won't stay on for more than 15 seconds.

Just upgraded to BAMF 1.7 and had no problems at all yesterday, woke up this morning with this issue.

Edit: Just resolved it. Apparently every time I restart the phone, the "Mobile Network" box is automatically unchecked (in Settings --> Wireless & Networks), and I need to manually restart it. Obviously this fixed the issue right away, but I'm going to reflash the ROM so I don't have to do this each time.
[General Questions and Answers] jakovn:
When I press record button it grabs last X seconds and continues recording.

Is there something like this on Android? I had that on Exilim camera but for video. In that mode when I would press record I would already have last 8 seconds before button press and could never miss anything.
[T-Mobile LG G2x] Bspence415:
Im getting a replacement g2x from insurance I'm assuming its a new batch just wanted some feedback on the device in regards to the pros and cons!
[T-Mobile LG G2x] VICosPhi:
How much deductible did you have to pay?
[myTouch 4G Q&A, Help & Troubleshooting] sinfulgray:
Question I bought a mytouch 4g and it was stuck on the boot screen and so I checked to see if it had recovery and I went into boot loader and it has s off and when I try to load recovery I get this message

E:Can't open /cache/recovery/log

E:Can't open /cache/recovery/last_log

If some one could point me in the right direction it would be greatly appreciated.
[myTouch 4G Q&A, Help & Troubleshooting] Ace42:
It might have failed PU or bad chip from gfree.
[myTouch 4G Q&A, Help & Troubleshooting] eqjunkie829:
Did you buy it that way?

Sent from my Panache powered mytouch4g from mobile XDA app
[myTouch 4G Q&A, Help & Troubleshooting] sinfulgray:
Yeah i bought it that way it was in mint ondition for $80 thought i might be able to fix it. Can i just restore factory rom through bootloader? Im still a newb at this.
[myTouch 4G Q&A, Help & Troubleshooting] sinfulgray:
The recovery i mentioned is Clockworkmod 3.0.2.4
[myTouch 4G Q&A, Help & Troubleshooting] TeeJay3800:
I'd get your money back if you could. It sounds like this jerk knowingly sold you a bricked phone. When you get those cache errors in recovery, it's essentially bricked. Try searching for restoring by flashing PD15IMG.zip through the boatloader. It's basically unrooting and flashing the stock image, but it does not always work.
[myTouch 4G Q&A, Help & Troubleshooting] mark manning:
What tj said. One way you can try is flashing a clockworkmod 2.x.x recovery from fastboot and fixing the catches. However, if the recovery partition is too far gone you will truly brick the phone. If you can't get your money back try his way then try my way. If neither work you got jacked for $80 sorry bud.
[myTouch 4G Q&A, Help & Troubleshooting] sinfulgray:
Well i tried to flash PD15IMG.zip and it came back with failed PU. Im going to try and flash a 2.x.x.x. recovery image see if that works.
[myTouch 4G Q&A, Help & Troubleshooting] mr mystery:
Update your findings, I'd be interested to know if it worked
[myTouch 4G Q&A, Help & Troubleshooting] sinfulgray:
Well I tried to set up SDK to use ADB to push the CWM 2.x.x.x. img and its not working properly. It will not detect my device. Ill have to check when i have more time tonight. So far not so good.
[myTouch 4G Q&A, Help & Troubleshooting] acsi007:
"It will not detect my device."

Did you install the HTC driver?

Did you do an "adb devices" first? ( when i do it it says daemon not found starting daemon etc etc or something to that effect, then it shows the device ID -- so in other words, it may have to start some services on your pc first with the devices command before you launch in to pushing files onto an unidentified device -- this last part is just my observation, not gospel)
[myTouch 4G Q&A, Help & Troubleshooting] Jack_R1:
You can't use ADB for pushing the recovery, unless you have a rooted phone and it boots far enough to use ADB. Otherwise you need to use fastboot, and if you don't have the engineering bootloader - you won't be able to.
[Samsung Galaxy S (4G Model)] techclan:
I have tried over 20 tracking and recovery apps in case if the phone is lost or stolen and today finally tested the most amazing one yet . It's fairly new, absolutely free and doesn't drain battery in the background.

There's only one thing that I'm worried about and that's if the developer will have access in to the phones once this gets installed. If anyone has tested this and checked out the app and can provide some insight, that would be great.

Look for it on the Market. Name is "Android Lost" by Theis Borg

Features:

* read SMS inbox and sent

* wipe phone

* lock phone

* erase SD card

* locate by GPS or network

* start alarm

* send SMS from web page

* message popup

* forward calls

* remote install

* phone status: battery, imei, etc

* remote SMS alarm

* remote SMS lock and unlock

* start stop GPS

* start stop WIFI
[Samsung Galaxy S (4G Model)] danstheman7:
Looks great, tested a few functions so far and it works well.
[Samsung Galaxy S (4G Model)] cint_chris:
I have tested this app twice. And let me tell you this one is THE BEST hands down. The lock in the website is the best. And the alarm is good enough to scare someone. Lol
[Samsung Galaxy S (4G Model)] rickyy00:
I liked lookout mobile too. Seemed less sketchy to me
[Samsung Galaxy S (4G Model)] lexluthor:
How's this compare to SeekDroid. Looks essentially the same, but SeekDroid is $1. If anyone already has SeekDroid, any reason to switch?
[Samsung Galaxy S (4G Model)] danstheman7:
I've used Lookout for over a year, and honestly since they made a premium subscription, I think this free app, SeekDroid, is so much better.

Plus, you can't kill it (stop it from running), when you can in fact kill LookOut.
[EVO 4G Q&A, Help & Troubleshooting] zakphi:
so i got the file from CM's site and followed their guide. for flashing CM 7, i followed the ClockworkMod Recovery process and followed the second method. when it came to step 9, i encountered a problem. after selecting the CM 7 file, i got an error saying "e: cant open [the file name] (bad) installation aborted" after i got this error a few times, i restored to my most recent back up. anyone have any ideas about why this is happening? and what i can do?
[EVO 4G Q&A, Help & Troubleshooting] jadden:
Try the download that needs amon ra and flash amon ra
[EVO 4G Q&A, Help & Troubleshooting] zakphi:
this is going to sound dumb, but how do i do that?
[EVO 4G Q&A, Help & Troubleshooting] sitlet:
Clockwork works fine, Ive flashed roms dozens of times with it.

What exactly were you doing when you got that error?

All you need to do, place the cm7 zip on the sd card. Make a nandroid backup in clockwork, then wipe everything. Wipe cache, data, dalvik, etc. THen go to Install Zip, navigate to that zip file, and flash it.
[EVO 4G Q&A, Help & Troubleshooting] zakphi:
i did everything you said to do. and when i clicked on the zip file, it gave me that error. the cant open [file name] error.
[EVO 4G Q&A, Help & Troubleshooting] jadden:
Try downloading the rom and flashing again with clockworkmod if it doesnt work than download cm7 for amon ra and try flashing cm7 in amon ra (flash amon ra by going to rom manager and go to bottom and click flash alternative recovery click amon ra)
[EVO 4G Q&A, Help & Troubleshooting] jadden:
Cm7 battery life sux so u should install a custom kernel after installing cm7 I recommend tiamat sbc
[Folio 100 General] bbeelzebub:
Hi, the Toshiba Thrive is coming out here in the US soon and I can't help but feel you get a lot more bang for your buck with the Toshiba.

I know there were some issues with the Folio 100 initially, but overall, has it been a good tablet? Nice screens? Good product support?

I know the tablets are not identical, but I think it will give me an idea of what to expect. I've only had three toshiba products ever and 2 out of 3 were clunkers. That wasn't computing products though, just AV equipt., but I hear they make mean hardware.

Thanks!
[Folio 100 General] Dexter_nlb:
the only thing i think developers got, was the gnu kernel source from toshiba japan. rest was a mess..

i hope you read the rest of the story, and how support lacks it all, so expect nothing from toshiba.. pretty much worse than motorola which at least kept an opensource website, where kernel directly could be downloaded..
[Defy Themes and Apps] superti3000:
i've search and i found nothing, so if this been covered please send me the link to the thread. i have SEARCH so please help

i have a motorola stock rom, stock kernel, ... didnt do any thing yet (just got it so wanna play around with motoblur first)

i install goto lockscreen one of the best lock screen

but i got problem i can only access to the 3 apps they have (msg, call, gmail) nothing else, if i slide it all the way to unlock it wont do anything

and if im from any of the 3 apps mentioned above, hitting home button will only lock my screen to goto lock screen, so i cannot do anything now

so is there anyway to work this out?

how about uninstall app without getting app manager?

or if in the end i cant do anything how do i factory reset without getting to the setting of the defy?

please help

edit: also cannot boot to recovery mode, wen ido volume down + power i c a green android and a !
[Defy Themes and Apps] grannyrogers:
When green android & ! comes up press volume up and down together.
[Defy Themes and Apps] superti3000:
alright thanks so i found the way to factory reset and all, but is there other way to fix this? i have msg and stuffs that i dont want to wipe, but that relly helps :D
[Epic 4G General] eigerzoom:
basically i dont want this on all the time, but do want it

i use my web browser to close 'jobs/site visits' for work and if a call breaks my session its a huge hassle.

if i could get a shortcut/widget toggle for just this setting that would be pretty uber

i've seen people using Locale to achieve something sort of similar...though i'm not 100% sure it will work as i need it to

i'm also not too excited about paying $10 for an android app for something this small...i would probably never use its main features...

and to do what i want may cost more for the 'locale button add-on'

navigating the settings menu every time i start a browse session for this is where i am at...

just seeing if there are any ideas out there to hasten my steps to satisfaction

thanks