[myTouch 4G General] Coppo:
It sounds like you are calling me a lier. Thats OK

"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "

I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.

"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."

She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.

"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."

This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"

I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.

"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."

I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.

"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "

I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.

"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."

They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.

"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."

There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.

Edit: Retention was able to restore my plan.