[LG Optimus 2x] goatee:
Hmm, well as you saw, I just tried, and it thinks that 10D is the most recent version. Just to check, I'm having a not very useful conversation with LG support via Livechat. . . progress so far. .

Mobile Phone Support: Hello, Ed . Can I help you with anything today?

Ed : Hi, I have an LG Optimus 2X with Software version 10D, and it's still

crashing, and having a black screen of death. When will the update that fixes

it be available?

Mobile Phone Support: Hi my name is Dave. How can I help you?

Ed : Hi, I have an LG Optimus 2X with Software version 10D, and it's still

crashing, and having a black screen of death. When will the update that fixes

it be available?

Mobile Phone Support: All Androids updates can be found online www.lg.com

Ed : That isn't answering my question.

Ed : Please can you tell me WHEN the update will be available? LG has

publicly announced that the fix has been released

Mobile Phone Support: So is the phone constantly crashing~?>

Ed : Not every day, but every week

Ed : It also randomly reboots

Ed : So does my wife's (who also has an Optimus 2X)

Ed : Hi, Dave, are you still there?

Mobile Phone Support: It sounds as though it may be a software error

and might need to be repaired

Ed : But LG has said that it has released a software update that fixes

it - e.g. see http://www.techradar.com/news/phone...ptimus-2x-black-screen-of-death-claims-955294

Mobile Phone Support: What country are u based in?

Ed : I'm in England, UK

Mobile Phone Support: Have you downloaded the PC suite and usb drivers?

Ed : Yup

Ed : http://imageshack.us/f/40/lgupdate.png/

Ed : And on your facebook page, when I posted the question. . .

Ed : LG UK – Life’s Good Hi Ed - thanks for your feedback. We have

determined the cause of the problem and have developed a software

maintenance update to remedy this. If you follow the link below

and follow the instructions, then this should sort the problem

out. Sorry for the inconvenience, and hope you enjoy the

phone's new lease of life :)

http://www.lg.com/uk/support/mc-support/mobile-phone-support.jsp

May 12 at 2:50pm · Like

Ed : What I'd really like is two phones that work, without

having to fight with Carphone Warehouse (the retailer

I bought my phone from), so if you could arrange with

them to swap my two handsets, for two working ones,

I would then be a happy customer

Ed : Hello?

Ed : Are you still there Dave?

Mobile Phone Support: Sorry about that . We are having

some system problems on this side.

Ed : That's ok - did all of my messages get through?

Mobile Phone Support: I'm just catchinh up now. be with u

in amin

Ed : Ok, no worries :)

Mobile Phone Support: We will need to get the handset

booked in for the repair sir?

Ed : I don't understand, LG has stated that it's a software

problem, and that a release

has been fixed - my wife and I don't have spare mobile

phones to use whilst these handsets go in for repair. I

realise that you're in a difficult situation, having to deal

with irate customers, so please can you escalate this on

my behalf?

Mobile Phone Support: One moment please

Ed : Thank you

Mobile Phone Support: If the phone keeps on crashing it

would need to be booked in for repair. No escalation

can take place.

Ed : I'm shocked at the poor support LG is giving its

customers. It was me who passed the story to David Gilbert

at Trusted Reviews, and was then picked up by others including

Engadget. Obviously, as a customer, all I can do is complain

loudly, and not buy LG products again.

Ed : Unfortunately, I'm being driven to do both in this instance

Ed : If I book it in for repair, who pays for the shipping etc?

Will I have a mobile phone for the duration it's away?

Mobile Phone Support: What country are u based in?

Ed : England, UK

Mobile Phone Support: how old is the phone

Ed : I bought it in April 2011

Mobile Phone Support: We send out a bag with is prepaid.

Ed : But Carphone Warehouse are refusing to replace

the handset unless they see the fault, but as it's not

constant, it's impossible to make it happen in-store

Mobile Phone Support: 7-10 day official turn around,

but its normally quicker than that

Ed : And will I have to pay for a mobile phone to use

whilst mine is away for repair?

Mobile Phone Support: We do not supply spare handsets

Ed : So, I'm going to have to buy another mobile phone,

so I have one whilst mine is being repaired?

Mobile Phone Support: That is your choice sir

Ed : It's not much of a choice. Would you be happy?

Ed : If you bought an expensive mobile phone, only to

find out it (along with hundreds, if not thousands) was

defective, and you'd have to pay to get it repaired, and

still have a mobile phone.

Mobile Phone Support: I understand that you are not happy

and do symphise. However we can only give general

technical advice. Any personal comments should be

made in writing to LG Customer services

PO Box 645HuntingdonPE29 6YUAll comments are

taken seriously

Ed : Thank you, I will indeed contact them.

Mobile Phone Support: Do you require help with any other query?

Ed : How do I receive a prepaid bag for shipping?

Mobile Phone Support: LG Electronics UK Helpdesk-----------

---------------------LC Customer ServicesUK: 0844 8475454

Mon-Fri: 8am-9pmSat: 9am-6pmSun: 11-4pm

Mobile Phone Support: If you ring the above. An advisor

will be able to book you in

Ed : Thanks Dave.

Ed : Bye

Mobile Phone Support: Thank for using LG