yashsingh1/xdaforums huggingface dataset:
[Acer Iconia A500] rorytmeadows:
So blame Acer for your anti-social anti-conformist behavior?
[Acer Iconia A500] UnicornKaz:
... You COMPLETELY missed the point ... :rolleyes:

It's about having choices....

:cool:
[Acer Iconia A500] rorytmeadows:
I didn't miss the point. The point was for you to take every opportunity to tell the world that you DON'T use Facebook.
[Acer Iconia A500] holzfaller:
confirmation that 2nd level tech support can and will help us

back to the topic, folks!

i just had a conversation with an acer tech supporter on their chat (acer.custhelp.com/app/chat/chat_launch)

he gave me the tech support 2nd level email address and confirmed that they can and will provide me with information on how to unlock the bootloader.

"Sandeep N Menon: Our Level 2 support is the higher level of technical support.

Sandeep N Menon: They would be having the information on the boot loader.

[me]: do you think they have information about how to unlock the bootloader?

Sandeep N Menon: So please contact Level 2 support via email and they will surely reply to your query.

Sandeep N Menon: Yes. They would be having the information.

[me]: you can confirm that level 2 tech support can and will tell me how to unlock the bootloader of the iconia a500?

Sandeep N Menon: Yes."

email address is acer1@mailwc.custhelp.com

i somehow still doubt that it is true but hey... i have an official acer statement. and the chat transcript in my email's inbox :)
[Acer Iconia A500] FloatingFatMan:
Don't count it. I generally find that L1 support for ANY company don't actually have a clue what they're talking about.
[Acer Iconia A500] ibila:
Cool, let us know what the outcome will be. Is that the level 2 guy's email?
[Acer Iconia A500] holzfaller:
hey... i am a level 1 tech supporter :( :D

as i said, i doubt that it will help. but it is a statement made by an acer employee.

no, it is the regular email address of US tech support. chat agent told me that they are going to forward it to level 2.
[Acer Iconia A500] rorytmeadows:
I received the same forwarding when engaging in the chat support. I just figured that the Level 2 guy will be more familiar with the rules and will just deny access like usual.
[Acer Iconia A500] gunnyman:
I've started tweeting :

Imagine if you had to send your Acer computer back to them if your OS gets hosed. This is where we are. #freetheIconia

Please use that hashtag if you decide to tweet too. thanks
[Acer Iconia A500] holzfaller:
i don't have a twitter account yet but that is actually a good idea. maybe you should add a hashtag for acer too
[Acer Iconia A500] rorytmeadows:
If you're going to do that, might was well use #Acer, right?
[Acer Iconia A500] holzfaller:
i just did
[Acer Iconia A500] gunnyman:
good call with the #Acer tag too How could I miss something so obvious
[Acer Iconia A500] Markon101:
I tweeted it, I think acer should get their act together. If they want to be serious competition they need to unlock the boot loader. I would root my tablet, but I'm afraid of hosing it.

I would love to see someone hack the boot loader. :P
[Acer Iconia A500] propagandax:
Should I do it, here's the reply I got.

Thank you for contacting Acer America. My name is Pradeep, badge number GWSI1022. I'll be happy to assist you.

After reviewing your email I understand that you need to unlock the boot loader.

I apologize for the inconvenience caused. Without proper serial number we are unable to verify the warranty status and system information. In order to help you better we would like to have the exact serial number of your tablet. We recommend you verify the correct serial number which is 22 or 13 character alphanumeric or 11 digit SNID number before sending it to us.

You can find the SNID number located on the inner side of the SD card reader cover .

We would also recommend you confirm the purchase location (country) of the tablet. Also please inform us where you are currently residing at.

Please feel free to visit our web site http://support.acer.com/.

Have a great day.

Respectfully,

Acer America Online Technical Support

EVO Mobile
[Acer Iconia A500] rootblock:
Remember that storage isn't the only issue regarding pre-installed bloatware. Some apps, such as Acer Sync, run in the background as services at boot time. I have no use for this, especially since the Sync software you have to install on your PC is Windows only. [I exclusively use Linux ;)]

On my locked bootloader having Motorola Milestone, I rooted and removed apps when my phone was on 2.1. When the 2.2 update [finally!] came, I updated without any issues. Some of the bloatware such as Facebook that I had previously removed, and a few more apps were re-installed during the update, but I removed those afterwards.

The point is, removing apps should have ABSOLUTELY NO EFFECT on OS updates. Other threads on here have been mentioning that removing some apps doesn't allow you to update your firmware, and I think that's absolutely ridiculous.
[Acer Iconia A500] blazingwolf:
Correct me if I'm wrong but I'm betting that you updated with a full ROM on your Milestone.

This update is patch files so it looks for the needed file to patch and when it's not there it is failing. It would be nice if they set this up to not fail and just continue but I have a feeling they did this for their (Acer) ease and convenience.
[Acer Iconia A500] propagandax:
Thank you for contacting Acer. My name is Sherina and the Badge Number is GWSI1020. I'll be happy to assist you.

As per our records your system is in warranty.

I understand that you would like to unlock the bootloader on the A500 tablet.

xxx, regarding the issue, we need the assistance of our next level of support. We will get back to you once we are updated with the details.

For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!

Respectfully, Acer Online Technical Support
[Acer Iconia A500] Taubin:
As a level 3 tech at a large company, I can say with confidence you are nearly 100% correct ;)
[Acer Iconia A500] gunnyman:
gotta say I'm a bit disappointed in XDA. I "tipped" them about this thread and the facebook page and it hasn't shown up on their main page.
[Acer Iconia A500] drumstickNL:
I've send an email too, hope it helps!
[Acer Iconia A500] kwparker80:
I did what I could

Posted my objection to the locked bootloader on the Facebook page referenced.

We'll see just how much they listen to their customers, won't we?
[Acer Iconia A500] UnicornKaz:
Dang dude !!

not having FB does not necessary mean anti-social !!! it's about having choices ( again.. you missed that point ! )

it's ok to use and also ok not to use... but having the choices to delete an app when one do not want is called having choices and not conforming to what being told...etc ( remind you of anyone ? )

I'm sure if you question/poll every members, some would tell you that they don't use FB and preferred NOT to..etc

I just want choices ( like many would )... and you are bend on shooting me down with negative comments just based on the fact that I don't used FB ?? is it a sin if one don't use FB ? :rolleyes: :eek:

end of discussion.... please let the thread get back on topic ;)
[Acer Iconia A500] cybermage1:
You guys do realize they probably outsource their "support" to people who barely speak English and all of the emails to support aren't getting read by anyone who cares, right?

Try this instead:

Acer America Corporation Corporate Office

333 W. San Carlos St.

Ste. 1500

San Jose, CA 95110

(408)533-7700

Acer America Executives NOTE: May be out of date, pulled from a 2006 post

Rudi Schmidleithner - President, Acer America

Ming Wang - Chief Financial Officer

Mark Hill - Vice President, U.S. Sales mark_hill@acer.com

Maarten De Haas - Vice President, Marketing and Product Management

Terry Tomecek - General Manager, Acer Canada

Mario Teuffer - General Manager, Acer Latin America

Mark Groveunder - Vice President, Customer Service Mark_Groveunder@acer.com

Lenny Pollak - Senior Director, HR & Administration

Clarence Worthington - Senior Director, Sales Operations and Fulfillment

Alan Wang - Director, Information Technology alan_wang@acer.com

Richard Black - Director, Marketing and Public Relations richard_black@acer.com

Sumit Agnihotry - Director, Notebook Product Marketing sumit_agnihotry@acer.com

Dirk Olsen - Director, U.S. Commercial Channel Sales

_______________________

Acer Company Executives

JT Wang - Chairman and Acting CEO (as of March 31, 2011) JTWang@acer.com.tw

Eugene Hwang - Director, International PR Marketing Division EugeneHwang@acer.com.tw

Erica Hoa - Marketing, PR Specialist

Stella TH Chou - Marketing, PR Specialist Stella_th_chou@acer.com.tw

Lauren Swartz - Product Marketing Specialist LaurenSwartz@acer.com.tw

Adam Gault - Corporate Communications

Previous list compiled from various sources around the web, but the list of Execs and their emails from http://www.notebookforums.com/forum/thread/142130/your-acer-executives
[Acer Iconia A500] Markon101:
I sent an email to Mr. Wang himself. :P (No response yet)
[Acer Iconia A500] rorytmeadows:
I wonder if we can assume the following...
[Acer Iconia A500] ibila:
i emailed 4 persons on that list asking them politely why the bootloader is locked and how pleased the community would be if they unlocked it. Lets see what happens.
[Acer Iconia A500] holzfaller:
lol.

acer germany's reply to my question why the bootloader is locked:

"Sehr geehrter Herr xxx,

vielen Dank für Ihre Kontaktaufnahme mit ACER. Wir freuen uns, dass Sie sich für ein ACER-Produkt entschieden haben und geben Ihnen gerne Auskunft zu Ihrer Anfrage.

Der Bootloader ist geschlossen, da dieses eine Entscheidung von Google ist. Das Google System ist ein geschlossenes System und wird zum jetzigen Zeitpunkt nicht geöffnet. Google wird zum gegebenen Zeitpunkt, den Source Code freigeben.

Mit freundlichen Grüßen

N. Riedel

ACER Computer GmbH

Technischer Support"

they say that the locked bootloader is google's decision. "the google system is a closed one and has not been opened yet. google will release the sourcecode at a later point of time"

oh and by the way. i just called acer usa level 2 tech support and, of course, they said that they do not have any information.
[Acer Iconia A500] webfly2:
I got something like that, too. But they just locked the bootloader to prevent people from manipulationg the OS. That is not Google's decision. They just want you to be silent....

I answered to my Support Call twice and I'm waiting for a plausible answer right now, but they ramain silent...

Maybe we have to ask Google about that...
[Acer Iconia A500] holzfaller:
yeah i know that that reply is BS... rather disappointed.
[Acer Iconia A500] gunnyman:
All these horrible responses from Customer Service are making me 2nd guess my purchase.
[Acer Iconia A500] blossom:
Don't worry mate

We just not ask the right person...yet
[Acer Iconia A500] holzfaller:
Acer Germany @ Facebook:

" Hi Julian, der Ruf nach einem offenen Bootloader ist nun schon öfter an uns heran getragen worden. Produktmanagement sowie unsere Entwickler in Taiwan sind informiert. Aktuell sind unsere Tablets leider nur mit geschlossenem Bootloader erhältlich. Sollte sich das ändern, informieren wir selbstverständlich sofort. Da wir zu 100% indirekt vertreiben steht Dir der Fachhandel zu allen Customer Service Fragen mit Rat und Tat zur Seite. Auch hier kannst Du jederzeit Fragen posten. Viele Grüße, Dein Acer Team"

product management and devs in Taiwan are aware that many people are asking for an open bootloader.

i am just sharing the information they are giving to me.
[Acer Iconia A500] thor2002ro:
I emailed them and I think I got the answering machine :D:D

by the way had to wait a week for this answer :rolleyes:

"Dear xxxxxxxxxxxxxxxxxx,

Thank you for contacting Acer UK. Due to technical issues we were unable to answer your query in time, we apologise for the delay in responding to your E-mail.

Regarding your enquiry, we understand your concern. We provide support for technical issues related to hardware and basic support on software if they are inoperable. This particular issue requires an extra ability of experts advice and we have a dedicated support services that are great for answering on " How to" questions. These support agents provide their "best efforts" in resolving these sort of issues. We request you to contact them and the contact number 0906 706 8000 (0.50 £ /Min).

For further assistance please do not hesitate to e-mail or contact us on 0871 760 1000 (UK), 0818 202 210 (Eire).

Regards

Rakesh Vankayala

Agent ID 1168

Acer UK Online Technical Support Team"
[Acer Iconia A500] rootblock:
I suspect I'll have to wait a few more days to get a response as well. Too bad it's too late. :(
[Acer Iconia A500] propagandax:
Thank you for contacting Acer America. My name is Savitha, badge number GWSI687. I'll be happy to assist you.

Having reviewed your email, I understand that you would like to unlock the bootloader on the A500 tablet.

XXXX, we do not assist with unlocking the bootloader as this is not something for which we provide support.

We really apologize for the inconvenience that you have experienced.

For further clarifications please feel free to visit our web site:

http://support.acer.com/

Have a great day!

Respectfully,

Acer America

Online Technical Support
[Acer Iconia A500] holzfaller:
i sent an email to five or six persons from the email list including ceo.

the person who replied was not one of the persons i sent the email to:

"As you know, one of the popular applications in the Tablet is the Video streaming services. It is very important for digital movie owners to certificate that the hardware devices can have a secure DRM mechanism to protect their Digital Rights. In order to provide more advanced online video streaming services in the future, as a device maker, Acer needs to implement the secure system to get their approval. That is the reason why we have this bootloader locked.

Thanks for your understanding.

Best regards,

Simon Hwang Corp. VP & Deputy President of Touch BG Touch Business Group Acer Incorporated Tel: +886-2-6606-3131 ext:3620 Fax: +886-2-6615-2203 simon_hwang@acer.com.tw"

Please share your thoughts!
[Acer Iconia A500] rorytmeadows:
That's an interesting and new response. It looks to be directly related to the new YouTube streaming, the same that Google blocks on rooted devices. I'd email him back and state that you're not interested in streaming video and still want the bootloader.
[Acer Iconia A500] gunnyman:
also point out that jail broken ipads play back netflix, hulu, and apple store movies without any problems from THOSE copyright holders
[Acer Iconia A500] holzfaller:
Replied to him today. Wasn't able to do it earlier.

Maybe PCA was able to retrieve some information about the bootloader lol

http://www.thehackernews.com/2011/06/40000-users-data-source-codes-server-of.html
[Acer Iconia A500] ibila:
What a load of bs!. The asus and motorola are unlocked so thats a crap anwser.

And if thats the reason...they can just leak the encryption to a DEV :)

That way it stays locked for whoever wants it and unlocked to the ones that want it unlocked...
[Acer Iconia A500] thor2002ro:
I believe this guy is confusing root access(this compromises DRM you can access anything) with bootloader access and kernel access, basically a total tech incompetent...
[Acer Iconia A500] holzfaller:
i can't even remember whether i had to email them three or four times but after they have continued calling it a miscommunication, misunderstanding and ignoring what the chat agent promised me they (acer america) finally have said the obvious:

"I apologize for the inconvenience that you have experienced. Unfortunately the chat agent provided you incorrect information. Our support is limited to the unit's configuration as it ships from the factory. To clarify: we do not offer support or assistance to unlock the bootloader on the A500 tablet. I have located the chat transcript on incident 110529-001754, where you were told otherwise and this willbe forwarded to the appropriate team. We appreciate you bringing this to our attention so we can get this matter addressed."
[Acer Iconia A500] Bec07:
https://www.facebook.com/Acer?sk=wall

Check the poll on acer's wall, click "more" twice on the poll and vote for the bootloader!!!
[Acer Iconia A500] Achristocat:
If only we had support like this...

"Samsung shows affection to CyanogenMod, gives its devs a free Galaxy S II"

http://www.engadget.com/2011/06/08/samsung-shows-affection-to-cyanogenmod-gives-its-devs-a-free-ga/

"...Unlocking bootloaders has already become the new fancy with manufacturers like HTC, Motorola, and Sony Ericsson jumping on the bandwagon, but this is the first time we've heard of a company doling out free devices to the custom ROM community."
[Acer Iconia A500] gunnyman:
Samsung is working really hard to fix their horrible reputation in the Dev Community. This is a good move for them.
[Acer Iconia A500] vince1979:
I've mentioned the need to unlock the bootloaders in their facebook page. I hope they listen!
[Acer Iconia A500] holzfaller:
i was able to return it today after just a little bit over a month. main reason for returning it was not the bootloader though. i had returned it once because the left speaker was broken after a while and the second + third device have had some production defects.
[Galaxy S II Themes and Apps] gessi2000:
Hello,

when reading the AndroidUsersGuide-2.3.pdf I can see that the phone should have a possibilty to setup SIP accounts within the stock call App but I cant find any settings???

Anyone got a recommendation for a SIP App if the stock one doesnt work?
[Galaxy S II Themes and Apps] BMWpokerAce:
Yes the App Fring is very recomendet for Sip calls.

But take care of the battery drain like every other Messenger app :o
[Galaxy S II Themes and Apps] gessi2000:
So there's no stock SIP app?
[Galaxy S II Themes and Apps] bilboa1:
stock sip is disabled and only root modifications can enable it

otherwise, simplesip is pretty good, although it uses the wrong mic on the sgs2 ;-)

much better than fring as in its a real sip client (you need a sip account somewhere) and doesnt uses up battery if you don't register it for incoming calls
[Galaxy S II Themes and Apps] gessi2000:
OK my Device is rooted so maybe worth a try
[Galaxy S II Themes and Apps] mdalacu:
Ok, so if we have root how can we enable stock sip?

I would love to connect my phone with my tribox.
[Galaxy S II Themes and Apps] jsomby:
CsipSimple will work but you have to go to expert settings and change mic settings like this:

* Use mode API : disabled

* Use routing API : disabled

* Audio mode for SIP calls : "NORMAL"

* Micro source : "DEFAULT"

Then it will work. Tested and works :)
[Galaxy S II Themes and Apps] js931:
Or you can use the nightly builds of csipsimple!

Its much better than sipdroid btw!
[Galaxy S II Themes and Apps] iznee:
How do you change this settings? I cant find it in the settings menu.

Thanks
[Galaxy S II Themes and Apps] rajuking:
SIPDROID

SIPDROID working very very gud on it I am using my actionvoip account on it...
[Galaxy S II Themes and Apps] bilboa1:
hit the menu key again in the settings and selected advanced, then browse settings again
[Galaxy S II Themes and Apps] borky333:
when i make a cal with simplesip the phone goes into vibrating mode and i cant hear anything from the other side. the other side can hear me. i tried early builds en latest.

anybody has a idea?

i run ke7 eu with root
[Galaxy S II Themes and Apps] borky333:
Linphone works.
[Galaxy S II Themes and Apps] gessi2000:
Wow... This is exactly what I was asking for ;-) thanks a lot...

Will give it a try next week and will do the whole instruction for 3G as well.
[Galaxy S II Themes and Apps] ebola66:
But how do you do the IP call? There is no IP call alternative when selecting a valid user from contacts like there is on stock Android.
[Galaxy S II Themes and Apps] gearo:
I feel very incompetent here.

I've just purchased my first android, galaxy s2 and really need to understand how to get the native sip on 3g operating.

Any chance of further explanation regards files being copied to / from etc and how to, for these phones.?

thanks.
[Galaxy S II Themes and Apps] pierro78:
I am using the Cognition rom with the android native SIP phone client.

SIP works well (only very short lag according to the person I talked to) but microphone volume is very low (the person could barely hear me) unfortunately :( ... anybody got this issue ? any way to solve it ??

Thanks !

OOPS, SORRY, THE ISSUE WITH THE MICROPHONE IS KNOWN, PLEASE SEE HERE : http://xdaforums.com/showthread.php?t=1109962
[Galaxy S II Themes and Apps] leoarbab:
Helo

In response to mobile galaxy for native sip settings...i cant find the folder /system/etc/permission.

Can anyone please help me with that. i have downloaded the software.
[Galaxy S II Themes and Apps] novanove1:
Sip Droid works fine with me

Tweak the Audio settings to Highest.
[Galaxy S II Accessories] android_master:
Turn your Samsung Galaxy S2's micro USB port into a full sized USB input, and use memory sticks, card readers, keyboards and more on your phone.

Why Buy?

*Gives your Samsung Galaxy S2 a standard USB port so you can access data stored on memory sticks or memory cards

*Compatible with USB keyboards for improved typing experience

*Small size lets you take it with you anywhere

Description

Gives your Samsung Galaxy S2 a standard USB port so you can access data stored on memory sticks or memory cards

Android is the most versatile mobile phone operating system around, demonstrated to great effect by this micro USB converter. Instead of having to wait until you get home to transfer photos and videos to and from a memory stick or memory card (with a suitable reader), you can plug them into this adapter and access them straight on your phone. This gives you practically unlimited storage for your media without having to turn the phone off to swap out the phone's memory card. It is also perfect for transferring photos taken with a dedicated camera to your phone for uploading to the internet while out and about.

Compatible with USB keyboards for improved typing experience

Another possible use for the Micro USB converter is to plug in a standard USB keyboard to make tying emails and documents on your phone even easier. Simply go to any text field in any app on your Samsung Galaxy S2, and start typing. Or you can just start typing from the home screen to enter Google search. In addition, you can use the arrow keys to select any interactive item on screen, and then press enter to select it - perfect for if you need to switch apps but don't want to have to take your hands off the keyboard.

Small size lets you take it with you anywhere

This cable is small and compact, so you can take it with you anywhere you take your phone. So whether you want to type up a document with your flexible keyboard on the train, or upload photos to your Flickr account while on holiday, with the Micro USB converter you can.

Video

Order it right away
[Galaxy S II Accessories] WePlay:
Would it be possible to plug in a Garmin Oregon series GPS to transfer files to it ?
[Galaxy S II Accessories] Rayan McFly:
Wonderful!!!
[Galaxy S II Accessories] ludow:
Really? Out of stock as always. Old news too. They are selling expensive air. :p

http://shop.ebay.com/i.html?_from=R40&_trksid=m570&_nkw=usb+otg+samsung

Half price...:rolleyes:
[Galaxy S II Accessories] mobilegalaxy:
Indeed a wonderful solution and I'm seriously wondering whether anyone has already tried connecting it to a standard usb keyboard?

I'm contemplating buying one (not for connecting it to a USB device but rather for using it with a usb keyboard).
[Galaxy S II Accessories] robbiekhan:
USB OTG Cable arrived today, video description for eBay link:

[youtube]39uPi35tnHw[/youtube]
[Galaxy S II Accessories] mutara:
how can i use this converter my motorola photon?Do i need to install any software?
[Galaxy S II Accessories] mutara:
uuuppppppp
[Galaxy S II Accessories] MistahBungle:
Samsung Galaxy S2 forum. We don't care about your Motorola Photon.