[Defy General] :
A hand picked Motorola expert (not paid) on Motorola's forums writes in this thread page in response to concerns about India's Defy update removal without any explanations as of yet (11-Jun-2011 12:20):

The reason Motorola and their business partners exist today is because of the money customers give them in return of their products and services. No money, no Motorola and no Business Partners. Motorola being so arrogant that they don't see any obligations towards their customers whatsoever.

Let me remind you again Motorola, I have already paid for the updates over six months ago and this is only reasonable for the customers to ask questions about it and expect a satisfactory response. Your employers' reponse to as to when exactly the update is going to be released is that "the updates will be available when they are ready". I don't remember ordering your product with the same arrogant attitude. We are not being unappreciative but you have been arrogant beyond the comprehension.

I have read many times on your forums that Motorola is not obligated to provide customer supports (and you don't) on your own forums then again you rely on the community to provide valuable services for your products and services, all on customers' expenses. You reward this community with your arrogancy and one-sided policies that constantly reminded to the community. When it comes to calculating the cost of your own products you will ensure customers are charged even for the tiniest screws in your products. I bet you have a good laughs at the expenses of your own customers at your board members meetings.

Virtually all your paid members of forums are in the dark about everything inside of your company. These members must be contractors and not staff members of Motorola. Every time they are being challenged they use the same tactics and put all the blame on you. Since you are absent from your own forums then the community never can go far with their demands. This is your way of thanking the same community giving their spare times to support your own products and services in the name of helping others.

No one more than the members that have been given privilages (experts and testers) moan about working for free than the rest of the community and they can freely say what they want but as soon as being confronted by the community then they have nothing to say but to remind the community of the company's one-sided policies. Motorola's forums in reality is a sham.

I have also read so many Defy users stating they will never buy another product from Motorola, including me, and still you are carrying on with the same business model that you think is profitable for you. This would be proven in a long term not in the short strategy that you have laid out. You never listen to your customers but at same time very obedient to your business partners. An example of that is giving Virgin Mobile MotoBlurless phones but after millions of comments on the internet about MotoBlur not being good you refused to listen. Even if you were you don't feel obligated to let the customers know what measures the company are taking to address customers' concerns.

I feel confident that your own one-sided policies, arrogancy, lack of public relationship, and communications with your customers will be more damaging than putting all the negative posts have been submitted on the internet about you. Your past track record has already proven just that. Your existence only impetus spreading bad business practices, reducing consumer rights, and damage a new market that has vast opportunities. We are human beings, not the products you produce in your factories.