[T-Mobile LG G2x] hire4blood:
Here my chat experience with LG:

Cristina: Hello Guest. Welcome to LG Electronics! How may I provide you with excellent service today?

Guest: Hi

Cristina: Hello there, how are you doing today?

Guest: I have an T-Mobile G2x which seams to have a broken USB port.

Guest: I bought it from an authorized T-Mobile dealer

Guest: Tried to exchange at T-Mobile store

Guest: they won't exchange it

Guest: the authorized dealer said I have to get in contact with you

Guest: for an exchange

Guest: any information how to do this?

Cristina: I really apologize that you are having this problem.

Cristina: Let me see what I can do to assist you with this.

Cristina: Allow me to ask, when did you purchase the unit originally ?

Guest: 20th April

Cristina: Does the unit was exposed to any liquid or felt down ?

Guest: no

Cristina: Is the usb cable or the phone itself ?

Guest: I have two USB cable and my wife has a G2x which connects fine with these cables to any computer I have. Therefore it is an issue with the phone.

Cristina: So you already try using the same usb cable with both phones.

Guest: Yes, my wifes G2x connects fine, mine doesn't...

Cristina: Oh I see.

Guest: It only starts charging, but no connection to the PC

Cristina: Allow me to explain you the LG Warranty.

Cristina: Ohh, one minute.

Cristina: Does it attempt to charge ?

Guest: I tried the USB Mass Storage Settings on and off...

Guest: The device just does not appear in Device Manager

Guest: Just like there is no physical connection, therefore I think the USB port is broke on the phone

Cristina: Did you already download the drivers ?

Guest: Mam, my wifes phone connects fine, therefore the drivers are installed.

Guest: Like I said, the device is not even detected by Windows just as there is no physical connection...

Cristina: I do understand.

Cristina: Let's check one more thing.

Cristina: Please go to Menu * Settings * Application, Development, usb development

Guest: Alright

Cristina: Please let me know what options is set.

Guest: All three options are off

Guest: USB debugging is off

Guest: Stay awake is off

Guest: Allow mock locations is off

Cristina: Perfect !

Guest: but still does not connect

Cristina: One last try, please try connecting the usb to another port, on the back if its possible.

Guest: Just did, does not show up on the computer, no USB symbol on the phone either...

Cristina: Ok in this case allow me to offer LG Warranty.

Cristina: Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.

Guest: ok

Cristina: Would you like to send the unit for service ?

Guest: yes

Cristina: To make sure all the information is correct and that there are no mistakes so service could be set up properly, I would need you to carefully confirm your home phone number, complete physical address, and any other phone numbers that we might be able to reach you at, your email address and I would also require an ESN, IMEI or MEID number please. This number is written on a white label, which is located on the back of the phone once you take out the phone battery. I would as well require a purchase date.

Guest: ***

Guest: ***

Guest: ***

Guest: IMEI ****

Guest: Phone: ****

Guest: Other phone: ****

Guest: EMail: ****

Guest: Purchase date: 20th April

Guest: I think thats it?!

Cristina: Please allow me to set this for you.

Guest: ok

Cristina: When you are ready to send in a phone or device to LG, please do not include accessories, unless they themselves form part of the Return Authorization or repair service, such as (If you are sending in a phone): Battery back covers, batteries, changeable faceplates, Bluetooth devices, chargers, USB data cables, car chargers, Micro SD memory cards, SIM card (in case you own a GSM type phone), bare in mind that all the information on the phone will be automatically erased for your own privacy and security. You will need to deactivate the service on your phone (In case it is a CDMA type phone), also make sure to include a copy of the original sales receipt inside of the package, at this point you will cover the shipping to LG and LG will cover the shipping back to you, please try to get a tracking number from the shipper you will use. I will provide you with a return authorization number (RA#), which you will need to write inside and outside of the package. I will be providing both the RA# number and the address as well once service is set up.

Guest: ok

Cristina: The Return Authorization number is: ******. Your phone/device will be shipped to: (Stellar Wireless Technology Inc. 2151 Eagle Parkway Fort Worth, TX 76177).

Guest: ok

Guest: Do i need to provide an error description in the package?

Guest: Just to confirm, I only send the phone... I keep battery and battery door

Cristina: Not at all, I just included with the information

Cristina: That's correct.

Guest: Great... I think thats it then...

Guest: Thanks for your great help.

Cristina: You are welcome.

Cristina: If you have any further questions and you happen to chat back you could ask for me if you like.

Cristina: Have a great day! :)

Guest: will definitely do...

Guest: you as well

Cristina: Please share your experience with me by filling out the survey at the end of this chat session Thank you.

Guest: alright

Guest: bye

Cristina: Thank you very much.

Notice: Cristina has exited the chat session.