[Galaxy S II General] iakovidis:
Oh , how nice , an Expansys threat :>

Now lets see ... I have made my order to their .com website at 05 May 2011.

And i am still waiting :) But thats just the short story.

Here is the long one

I have placed my order on the .com web site ( i am from Greece )

The .com.gr site was stating that they will have available pcs in 2-3 days, .com site said 100+ in stock.

I got my confirmation mail that was stating the product was in stock

The next day i got another mail to send them some proof of id e.t.c. which i did immediately and i also confirmed by phone that they received the documents.

So everything was alright and they should dispatch my device right ?

Thats a huge NO ... They took the liberty to forward my order to the .com.gr site because "the .com site only delivers to UK and Ireland"..

I call the uk telephone number and asked what happened , in response i have been told that my device should be dispatched and they don't know why it didn't , and then i was offered delivery free of charge for my (weekend) inconvenience.

That was ok , everybody makes mistakes , free delivery sounds nice. I asked to send me a mail about this so that i have a written proof but they told me i should contact the Greek department because they are in charge.

Anyhow , on 9th of May i finally got a response to this email "

Dear Expansys

When i place my online order your web page on the product said IN STOCK

After my order was placed i waited 5 min and then i reload the page , status of the product was IN STOCK again

About 1hour later i reload the page again and i saw 2 days delivery - and that is complain number one.

Today you have asked me some documents which i have send you immediately. And now in my order tracking i see availability in 4 days - and that is complain number two.

I have placed my order for a product that you claimed you have in stock. Now you are transforming my order to pre-order so i am bounded to wait my order to be dispatched from you and not some other e-store that actually have available units.

I would like a written answer from you regarding this unacceptable behavior.

And the answer here , first original and then i will translate

η παραγγελία σας είχε μπει στην αγγλική ιστοσελίδα. Οι παραγγελίες για την Ελλάδα γίνονται redirect σε εμάς όπου η αποθήκη μας είναι στη Γαλλία.

Απο την αγγλική ιστοσελίδα εξυπηρετούνται κατα προτεραιότητα η Μεγάλη Βρεττανία και η Ιρλανδία.

Αυτή τη στιγμή έχετε μπει σε σείρα προτεραίότητας για να εξυπηρετηθείτε με την επόμενη παραλαβή.

Τα προιόντα τα περιμένουμε μέσα στα μέσα της βδομάδος αλλά δε μπορώ να σας το εγγυηθώ.

Η παραγγελία σας μπορεί να ακυρωθεί χωρίς κανένα εξτρα κόστος εαν δεν επιθυμείτε να περιμένετε.

Είμαστε στη διάθεσή σας για oποιαδήποτε πληροφορία χρειαστείτε.

Με εκτίμηση,

Translate

your order have been placed to the uk website. Orders regarding Greece are redirected to us and our warehouse is located in France.

From the uk website serve UK and Ireland by priority.

At the moment you are on priority cue and you will be served with the next batch

We expect the goods in middle next week but i can not guaranty on that.

your order can be canceled at any time with no extra cost if you do not wish to wait.

We remain at your disposal for any additional information you might need.

Regards,

At the moment (around 9th of May) all the websites was out of stock (clove,handtec e.t.c. ) so i didn't cancel.

After a week or so , i called at uk again ( i saw 100+ in stock ) and i asked them to dispatch my device but again they refused and they advised me to call the Greek department despite the fact that i was insisting to be served by the uk department.

So this week (23-27) i was expecting day by day for my device to be dispatched but nothing... I get 2-3 mail responses from the .com.gr that i will get my device but what a surprise! its Friday afternoon and i didn't get anything...

So i placed an order this afternoon on Handtec and i will have my device on Wednesday noon to my office ...

P.S. calling customer service on expansys is a pain in the !@# , on handtec is just a casual call , everybody is so helpful and so detailed on their responses.