yashsingh1/xdaforums huggingface dataset:
[Galaxy S II Q&A, Help & Troubleshooting] saintlee:
glad to know there are many others, just flashed touch x rom, it actually worked, but the video playback was stuttering so i thought to flash it one more time,...and then cant activate exchange mail...tried flashing other roms didnt work, but a revert back to stock rom from nandroid backup works...getting confused here also
[Galaxy S II Q&A, Help & Troubleshooting] onslaught86:
This has been driving me nuts for the last day and a half, funny that this topic's just exploded with replies. Sounds like it's a problem with Samsung's servers (Or their mail provider, Seven) activating the device for exchange. Vexingly, it worked absolutely fine until I switched ROMs and had to re-enter the settings, I've wiped all data multiple times and flashed many a ROM to try and fix it, but still no joy. Glad to hear I'm not alone, at least, sounds like we'll have to wait for Samsung to fix it.

In the meantime, people, don't remove your exchange setup.

EDIT: Emailed Samsung NZ about it, looking forward to their response.
[Galaxy S II Q&A, Help & Troubleshooting] Abufinzio:
i'm having this problem too.

I was on kh3 rom, all work perfectly.

Then (why? why? why?) i changed yesterday to the ki3.

No more exchange, i gone back to the kh3 but nothing changed, same problem.

On wifi, 3g, also using the wifi connection on the same network of the server exchange.

Any ideas? I need those email for work ç_ç
[Galaxy S II Q&A, Help & Troubleshooting] ghmail2:
Me too.on cm7 works
[Galaxy S II Q&A, Help & Troubleshooting] onslaught86:
Since we have to wait for Samsung (Or possibly Seven) to fix it, your best bet is to use another email client like K-9 (Free in the market) or one of the AOSP ones floating around. This is only an issue with the stock Samsung email application, so CM7 & MIUI et al will be fine.

You can try putting a tick in the 'set as premium account' box, which will sync email at push through the social hub - but that will only work if your exchange server supports POP or IMAP. That method will only sync email, not contacts and such, and it might not be the best idea for confidential work mail anyway. Still, beats not having any email access on the device..
[Galaxy S II Q&A, Help & Troubleshooting] godowsky:
any updates?

I'm without calendar and email. 2 exchange account to be configured and both the same issue. But why native application should pass through samsung servers?
[Galaxy S II Q&A, Help & Troubleshooting] amitabhishek:
Same issue here. CM & Oxygen ROM work fine (with the same settings). It is the issue of the stock ROM. I will be gutted if I don't have an Exchange email :(.
[Galaxy S II Q&A, Help & Troubleshooting] leekb:
Same problem with my Galaxy Tab 7" GT-P1000. Earlier today Samsung helped me upgrade from GINGERBREAD.DXJPC to GINGERBREAD.DXJPJ. Immediately after I run into the problem described in this thread. Tried all suggestions here but still could not set up Exchange. :confused:
[Galaxy S II Q&A, Help & Troubleshooting] arabbitte:
I'm the OP

Although my exchange is still ok, reading the above, I'm afraid that it might break soon ...

Having said that, I normally leave it "switched off". By that, I mean I go into "location and security" -> "Select Device administrators" and untick "Email". This "breaks" exchange and I then replace the incredibly irritating PIN with a gesture for device security. When I'm out of the office and need push email, I click refresh in the email client. I then get a notification that I need to configure security which I OK, create a PIN and then email kicks into like again (along with that 6loddy PIN !!!)

I re-enabled it earlier and it still looks ok - I'm on KF3, all standard and delivered OTA; never messed around with alternative ROMS.

What about the config in "Wireless and network" -> "Mobile Networks" -> "Access Point Names" -> APN NAME? The values in here that the phone or operator puts in place by default (not got from the SIMM) always include values for "Proxy" and "Port" which guarantee exchange will not work on my phone. I need to delete the values and then - and only then - my exchange works. This also explains why it worked for me using Wifi, but doesn't answer some of the above comments that it didn't work on wifi either :confused:

I'm afraid all I have to offer is the above check on the APN proxy and port values ...
[Galaxy S II Q&A, Help & Troubleshooting] greystealth:
Great suggestion but, unfortunately, I think the issue may be more than this. I've messed with this for hours and even on wifi, the same error shows up. The interesting behavior that I noticed was that after initially inputting the email address and password, the device will attempt to auto-configure. During this step it takes a long time, whereas before, it was rather quick. That tells me that the device is reaching out to some other server then causing the failures.

Man I hope this gets resolved soon. If anyone has additional contacts at Samsung please hit them up.
[Galaxy S II Q&A, Help & Troubleshooting] keefsloan:
Yeah, the APN names thing is only (AFAIK) relevant to GSM (i.e. mobile) connection. As I'm also using a Nokia N8 as my main phone, the GS2 doesn't have a SIM in it and I always configured it via wifi. I did think that maybe it was something to do with my wireless network at home, but even in the office it's showing me no love. Interesting to also hear that it's happening on a Tab. I have a friend who works for Samsung Mobile in the Chertsey HQ (in the UK) and I'm seeing him tomorrow, so I've forwarded this thread to him in the hope that he can make someone within HQ aware of the problem. I'll pass on any information that I can find out.
[Galaxy S II Q&A, Help & Troubleshooting] schwags:
same issue here, I hope this gets resolved soon. I was starting to get worried that it had something to do with my Exchange server.
[Galaxy S II Q&A, Help & Troubleshooting] paraklas:
So far:

Wiped, re-installed ROM

Re-installed kernel

Erased all APN and entered them again (with restarts in between)

Connectivity through APN / 3G is working fine, identical settings as before the issue

Tried 4-5 different Wi-Fi but nothing

Other accounts setup is fine

Exchange 2007 setup through Touchdown app works perfectly. :rolleyes:
[Galaxy S II Q&A, Help & Troubleshooting] xoltrix2000:
Oh phew I thought I was the only one. I just happened to try a new ROM and started having this issue, I switched back and forth between ROMs to see if it was related but no.

I spoke with our Exchange people and said there was no change to my profile or any other issues. Infact, my colleague is using a Samsung Galaxy Infuse with MIUI and he's receiving email just fine.
[Galaxy S II Q&A, Help & Troubleshooting] schwags:
if you were already configured, it seems to continue working just fine. it's only on the initial setup that there is an issue. I've noticed it on at least 2 ROM's on my own phone, and yet another person in my department today has a brand new SGS2 with the same issue (stock ROM). I am actually the Exchange admin, so I checked on some things over the weekend and everything looked fine. Obviously we know now this is not Exchange related.
[Galaxy S II Q&A, Help & Troubleshooting] paraklas:
^I can confirm to that, I'm an exchange 2007 enterprise administrator, and it's working properly. I have 4 SGSi9000 working fine right now except mine, all of them with non-stock roms
[Galaxy S II Q&A, Help & Troubleshooting] xoltrix2000:
I just installed the latest stable CM7 and email works fine. This verifies even more that it's related to Samsung firmwares.
[Galaxy S II Q&A, Help & Troubleshooting] somesex:
help. i just reset my s2 and now it stuck there and i need exchange activesync badly. shame on samsung for making my g2 connect to their server for useless activation.

btw im on stok 2.3.5 rom
[Galaxy S II Q&A, Help & Troubleshooting] :
Might work for some people that are having issues. Android isn't good at guessing my server settings, I let it guess and then have a failed connection attempt so it involves less typing for me, and I can just edit the fields rather than fill them out completely.

It wants to put: myserver/myusername; this doesn't work I remove myserver/ with only my username in that field.

It wants to put: mail.myserver.com; again doesn't work, webmail.myserver.com does.

Just don't assume that it's filling out the fields correctly and experiment with various manual configurations, the most onerous part of your day might be calling your network admin to get the correct settings.
[Galaxy S II Q&A, Help & Troubleshooting] id10terrordfw:
Verified by another E2K7 admin here. The problem is NOT ROM or Exchange related, but rather on Samsung's end.
[Galaxy S II Q&A, Help & Troubleshooting] SaneinOne:
I also can confirm that restoring nandroid backup resolved issue.
[Galaxy S II Q&A, Help & Troubleshooting] MrEdLancelot:
I have the same issue

I just got my new phone and I'm having the same problem, some friends got theirs on Thursday and theirs are ok.
[Galaxy S II Q&A, Help & Troubleshooting] Kernodle:
I had this happen this morning on my Infuse 4G. Here's the fix I used, if you're rooted and don't want to hard reset your phone or do anything else drastic:

- Use Root Explorer to rename \system\app\Email.apk to \system\app\Email.apk.Samsung or similar. Rename the END of the file so it doesn't end in .apk any more.

- Download the AOSP Email.apk found here (with handy Security enforcement removal) http://xdaforums.com/showthread.php?t=729753

- Copy to \system\app

- Run the new apk to install

- Set up ActiveSync account in new Email app

- Done

edit: The linked thread says it's a Froyo mail client but it's working fine for me on Gingerbread 2.3.3
[Galaxy S II Q&A, Help & Troubleshooting] schwags:
Yep, most definitely related to the version of Email.apk file you have installed. I pulled one from a previous version of the ROM I use (Criskelo) and popped it in the zip file for the newer version, writing over the newer Email.apk file. Then installed the ROM and no issues, sync'ing up great.

Now I just need a solution for non-rooted users as co-workers phones are not rooted.

Edit: I have attached the Email.apk file I used. To my knowledge it's the most recent before this new "bug" was introduced.
[Galaxy S II Q&A, Help & Troubleshooting] arabbitte:
Quick ? for some of you exchange admins out there: Is there a configuration that will allow a gesture rather than a PIN to unlock a phone that is configured for exchange email? This PIN-thing looks like a default requirement for Android phones and not for all. Certainly, some iP**** colleagues only have to swipe the screen horizontally to get into their phone.

I'm not rooted so can't use the AOSP Email.apk

(Slightly off current topic, but I am the OP ;))
[Galaxy S II Q&A, Help & Troubleshooting] somesex:
Is there any way I can get it fix when my GS2 is not rooted ? I want to stick with Samsung stock email.apk ... please. ..
[Galaxy S II Q&A, Help & Troubleshooting] :
What phone are you on? (duh...my mistake, I thought I was in the Android General area....)

My company's server and server OS were upgraded this weekend, I was choked when I was forced to set up a PIN on Saturday as I checked my email. Being a good employee I simply deleted my acct from my phone for the day. I later experimented with a 12 toggle quick panel, with a toggle for "secure". This toggled security off without deleting the PIN so I'd only have to enter the PIN on a start up or reboot and the server was kept happy, otherwise I had to enter it every single bloody time I turned the screen on.

I sent an email to our server people and they've now turned off the (default) requirement for a PIN.
[Galaxy S II Q&A, Help & Troubleshooting] schwags:
I'm about to test this fix out with a colleague:

Copy older Email.APK I uploaded previously

Goto settings -> applications -> Email and remove the app

Install older Email.APK

I prefer this method because I too would like to remain stock. Also as an Exchange Admin, I don't want to install an E-mail app that is going to bypass our security policy.

---------- Post added at 10:52 AM ---------- Previous post was at 10:39 AM ----------

Not totally sure on this, but I think it depends on the Email.apk version. I know in our environment we require a PIN number. However for the last 2 or 3 months, it seems that the Email app is allowing a pattern unlock also. And obviously some hacked Email app's don't even require anything even if it's defined in the organization.
[Galaxy S II Q&A, Help & Troubleshooting] arabbitte:
Maybe not relevant for you, but it's easier to just remove email as a device admin - then you can keep your config and just switch on the 6loddy PIN when you next access the email client

I assume this was the Exchange Server you were working on. If this is the case, was the above Android specific or just general to all Exchange-clients? I ask, because if it's not Android-specific, then why do iP****s not require PINs when they are configured for exchange ???

Is it just me, or is the requirement for a PIN really annoying - as in, your phone is practically unusable in the real world:

Set a car profile to not require security (so you can use a BT headset to initiate a call without have to unlock the phone) Can't be done

Set a profile for home use so that no security is required Can't be done

Etc

Etc

AAARRRGGGGGHHHHHHHHHH !!!!!
[Galaxy S II Q&A, Help & Troubleshooting] xoltrix2000:
I normally would vouch for AOSP apks, but man, the samsung version of the Email app is wicked! I love the split-view option.
[Galaxy S II Q&A, Help & Troubleshooting] :
It is Exchange. People on Iphones were whining too, so it must be an Exchange requirement. I didn't find any options anywhere on my phone to adjust the "time out" or frequency of having to enter the PIN; luckily the secure toggle was able to step in for 48 hours until the feature was toggled off on the server. I was unable to access the pattern security feature on my phone; I had to choose PIN or PW. I'd assume the network people could set it up any number of ways, time out, allow a pattern, etc...

IIRC this security is defaulted to ON on recent editions of Exchange, whereas in the past it was defaulted to OFF. Sounds like there are some Exchange wizards in this thread that should know the real deal however.
[Galaxy S II Q&A, Help & Troubleshooting] xoltrix2000:
Was trying to update Samsung Apps and got this server maintenance msg:

I know this is Samsung Apps, but maybe related.
[Galaxy S II Q&A, Help & Troubleshooting] schwags:
Well it looks like my idea for a fix for a non-rooted phone does not work. I am unable to remove the E-mail application from the phone like I thought I could. I did attempt to install the version from my APK file over the newer version that was on the phone. It looked like it was going to work, stating it was going to replace the version on my phone with this one, although the version and error remained the same. I might just have to get a stock version that is slightly older.
[Galaxy S II Q&A, Help & Troubleshooting] gmc:
starting from 2 days ago, email-app always crashed on startup.

so today i deleted the cache and wanted to recreate my accounts.

i also get the weird "default apn" message, also on WirelessLAN, so the error message is just "made up" ;)

hope its an error on samsungs side and will get fixed ....NOW!
[Galaxy S II Q&A, Help & Troubleshooting] Zlog:
It's disappointing to see that this seems to be an issue with the phone. I've tried restoring, new APNs, default APNs, and wifi and I still have the issue getting my user connected with exchange.

I'm very close to disallowing Android phones on my network... It always seems to be frustrating in some regard to get them working completely. :(
[Galaxy S II Q&A, Help & Troubleshooting] redbulletier:
Finally Worked

After 3 days of struggling it finally worked. I changed at least 3 ROMS (Simply Honey, Darky 10.2, Amestris) None of them seem to fix this issue. Tried it on 3G and Wifi, did not help. Tried installing Stock ROM, did not help. Read your post and Rooted... installed Root explorer and replaced the email.apk. and it finally worked. The only change i had to do was with the Email.apk file. the one upload by you didn't help. I have uploaded the apk that did work. Hope this helps all. Right now i'm on 2.3.3, I9000DDJV5 baseband, Speedmod kernal K15i-t13
[Galaxy S II Q&A, Help & Troubleshooting] jpgalaxys2:
Anyone get any real answers? Seems bogus that I would have to root just to get my exchange email again.
[Galaxy S II Q&A, Help & Troubleshooting] Abufinzio:
I found a real answer.

For sure, to activate exchange we must pass through samsung server.

Now try to open samsung apps, i never use it but this time was useful.

Is telling me there is a down of service to improve their service till 18 october.

What about your sampp?
[Galaxy S II Q&A, Help & Troubleshooting] jpgalaxys2:
I am not getting that message when I open Samsung Apps. It asked to update the installer a couple times, and I just downloaded a game from it.

I called Samsung US and was told they were aware of it and are working on it. Couldnt give any kind of time frame though.
[Galaxy S II Q&A, Help & Troubleshooting] arabbitte:
Thing is, in our setup, ip***e users have a lesser security level mandated by exchange than Android users: unlock swipe (no pattern) Vs PIN/Password respectively.

I know nothing about exchange but I'd guess there is a generic setting and Android's intrepretation imposes a PITA requirement; ios being more sensible and pragmatic.

I think.
[Galaxy S II Q&A, Help & Troubleshooting] Abufinzio:
i hope tomorrow will be all ok :(
[Galaxy S II Q&A, Help & Troubleshooting] strikegun:
hi,

I just got a new Samsung galaxy Mini (S5570) and wanted to setup the exchange.

But like you a get a connection failed. I tried over Wifi and APN. nothing to do.

My serverlogs never get a connection registred. Seems like it doesn't really comes to it.

Hope that is just temporary and not a foolish mobile device!
[Galaxy S II Q&A, Help & Troubleshooting] sTiNkFiZzLe:
I am having the same issue with my AT&T Samsung Galaxy S2. I know my settings are correct as I am the Exchange Admin ;) Nothing showing in the Exchange server logs. I hope this is fixed soon if it is a Samsung issue.
[Galaxy S II Q&A, Help & Troubleshooting] volentib:
Exchange fix - back to version 2.2

I used TI to uninstall the latest 2.3.3 that came with Cog 5 v2.

Then I restored app+data from my last TI backup (Email v.2.2), and was able to complete add of Exchange account.
[Galaxy S II Q&A, Help & Troubleshooting] saintlee:
it worked! awesome, thanks alot, i'm on touch x power ki8 btw
[Galaxy S II Q&A, Help & Troubleshooting] 1-2-Hak:
Not Fixed

Maybe this thread should not be set to now fixed! A work around on a rooted galaxy is not a fix.

This seems to still be a current issue at the Sammy end on brand new unrooted phones.
[Galaxy S II Q&A, Help & Troubleshooting] barryyam:
i unroot my s2 and got this problem, been trying to connect it for pass 48 hours and still no go. arrr.. its driving me up the wall.

some 1 can come up with a good answer?
[Galaxy S II Q&A, Help & Troubleshooting] 9centwhore:
Has anyone got a fix for non rooted phones yet?

I've got two SGS2 users and am unable to setup any Exchange accounts on their devices.
[Galaxy S II Q&A, Help & Troubleshooting] onslaught86:
As mentioned, this one works - fantastic, much appreciated. It is indeed the stock Samsung-modified Email app, rather than AOSP. How very curious. I am positive that it is NOT an issue with the version of the email app itself, since I tried at least four different stock ROMs which all presented the same problem.

Some may recall that a disclaimer pops up when adding an exchange account, effectively stating that your IMEI and assorted other information will be recorded for software licensing purposes. It is this activation that fails, and causes the problems we have now. For whatever reason, the version of the Email apk posted above does not present with the issue. I suspect this is to do with it being deodexed, possibly some side-effect of the deodexing process that throws off some sort of required activation component, or perhaps it was tinkered with in some other fashion.

Schwags, if I may ask, which deodexed ROM did you get this from?
[Galaxy S II Q&A, Help & Troubleshooting] _bottle_:
I tried copying that apk to system/app. When I tried to install it I got application not installed but showed up in the applications list, When I tried to run it I only got force close errors :( So copied back the stock email apk which gets stuck with the activation error
[Galaxy S II Q&A, Help & Troubleshooting] lonelycoder9:
I had the same problem after factory reset yesterday. Before that, everything worked fine on 2.3.3. Upgraded to 2.3.5 but still the same, Also downgraded back to 2.3.3 and wiped all data and cache. :(

By now, it is quite clear that the problem affects new exchange activations on 2.3.3 or newer ROMs. If anyone is brave enough to delete his account and re-activate, I bet it'll happen. So what to do, start using my old iPhone3G and wait...
[Galaxy S II Q&A, Help & Troubleshooting] OverDrone:
Now that we know that problem is with activation and with new email.apk, maybe someone would put an effort to it and write small instruction, how to set up account using old email.apk, than switch to stock email.apk without loosing settings. I successfully set up account with old email.apk, but when switched back stock email.apk, all settings were lost. I suppose this is easy and about backup/restore button in some app, but I really have no more time on this issue. I already killed 2 days in a row on this.
[Galaxy S II Q&A, Help & Troubleshooting] onslaught86:
Assuming you're using odexed stock, you have to remove or rename the email.odex file as well as the email.apk file before putting the one posted here into /system/app, else you will get force closes. Putting applications into /system/app 'is' installing them, so there's no need to install them manually after doing that.
[Galaxy S II Q&A, Help & Troubleshooting] Rondom:
Hello,

after two calls with IT at work (*sigh*) and a call with the network provider (Vodafone Germany) I got an explanation.

The email app on the SGS2 phones home in order to track licences or something when setting up ActiveSync. You might have noticed the confirmation/privacy dialog that appears with regard to that.

According to Vodafone support the issue is known at Samsung. The problem is that the server the email app connects to is down.

The Vodafone-guy could not provide any statement/ETA from Samsung except that the issue was known and that I should try again the next few days until it works.
[Galaxy S II Q&A, Help & Troubleshooting] amitabhishek:
I used adb to push the apk file. Though I am seeing the new Email icon in applist, it is force closing on launch?
[Galaxy S II Q&A, Help & Troubleshooting] lchiu7:
I have a colleague on Telecom NZ that just had the firmware upgraded to the latest 2.3.3 firmware (from a leaked 2.3 release). Now we cannot get the phone to connect to Exchange. We get as far as the phone has to accept security policies from the server allowing remote administration (which is SOP for us) and then the account sets up. But it will not sync - always giving connect errors. They occur on 3G and wifi. Clearly the phone is connecting to the Exchange Server to see the administration errors but the setup is failing at the end.

The Exchange logs show this

2011-10-17 00:01:05 172.22.136.50 POST /Microsoft-Server-ActiveSync/default.eas Cmd=Sync&User=xxxxx&DeviceId=SAMSUNG1355112040417333&DeviceType=SAMSUNGGTI9000T&Log=V121_LdapC0_LdapL0_RpcC11_RpcL62_Ers1_Pk3396441538_Error:DeviceNotProvisioned_ 443

xxxx\uuuu 172.22.136.21 SAMSUNG-GT-I9000T/100.20303 449 0 0 125

Seems to suggest the phone is not provisioned properly.