yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] Bostonfin:
oh its much worse atleast from my experence. USCC claims to have the best, but we had nothing but problems with them. Verizon was horrible as well when I had them years ago.
[HTC EVO 3D] rdcrds:
It seems they only go out just so far.I had 3 lines moved up but the one that is only 7 months in they won't move up.
[HTC EVO 3D] yankele:
I just called and she told me that they had the program but that now I will have to pay $45 to buy out my upgrade and then I'll be able to get the upgrade price and also that if I trade it in ill get the 150 credit so I'll only have to pay another 100... I told them I'll call them back :P
[HTC EVO 3D] Whosdaman:
You are complaining because they are letting you take advantage of the system? smh...seriously, you think the customer service sucks because of that. I rather you go to Verizon then find out how mean companies really are
[HTC EVO 3D] yankele:
Called again but from the normal 1888 cust serv # and I went from the first rep to the cust retention supervisor and after talking a lot with him and telling him that a lot of my friends did it without having to buy out the upgrade. He told me the same thing, that the offer was over a week ago but I insisted in a very very very kind way if he could make an exception and after talking to his supervisor he got it for me!!!! So, hello EVO 3D on release day!!!!!!!!!
[HTC EVO 3D] Product F(RED):
They promised me my upgrade would be on the account 6 hours the earliest or 24 hours the latest (yesterday). If it's not there in an hour, I'm gonna give them a call back.
[HTC EVO 3D] BoogerPEZ:
Just called at 6:20pm PST and got my full upgrade 7 months early (after I lost it on the Premier status policy change) and I also finally got my Airave ordered.

Thanks Sprint!!! You guys finally seem to be making PROMPT customer service and satisfaction a priority.
[HTC EVO 3D] Product F(RED):
Well, it's been over 24 hours and I don't have my upgrade yet. Guess they'll be getting another phone call from me tomorrow.
[HTC EVO 3D] A.Priori:
I love discounts as much as anyone but the level of entitlement on these forums is incredible. I noticed this started way back when Sero first came out. Sprint hooks us up a lot guys, dont abuse it.
[HTC EVO 3D] Mje2004:
What is this Sero I keep hearing about. Is it a type of plan:confused:

*Never mind, I looked it up and saw that it is an employee referral program.
[HTC EVO 3D] Product F(RED):
I'm on it. You don't even have to know any employees. Just go to sprint.com/sero

Use russ.s.mcguire@sprint.com , employee code 383
[HTC EVO 3D] walkingcorpse:
Is there a way to switch to the sero plan if you're already a Sprint customer?
[HTC EVO 3D] Product F(RED):
If you're at the end of your contract, or if you buy out the rest of your contract, I believe so.
[HTC EVO 3D] walkingcorpse:
Thanks Fred, ill keep that in mind when my contract is up.
[HTC EVO 3D] novanosis85:
Will sero plans work with corporate dicounts as well?
[HTC EVO 3D] Product F(RED):
I don't believe they can be combined, it's either one or the other.
[HTC EVO 3D] phistyle:
my 1yr eligibility discount is in October and I got shot down on my first attempt. They said I had to be a least a year into my contract.
[HTC EVO 3D] rdcrds:
Yeah OCT and so on get shot down they only go so far :(
[HTC EVO 3D] nebrando:
I just tried to call and my upgrade date is Oct 1. She said the earliest they could push my date to is the middle of September.

Oh well, it was worth a shot.
[HTC EVO 3D] motoelliot:
I called the nbr in the op, the Rep said I had to buy out my contract to push up my upgrade date. Should I wait n try tomorrow, maybe get a different Rep?

Sent from A.W.E.S.O.M-O
[HTC EVO 3D] vWvSTATICvWv:
In the light of the reviews, I wonder if I lose the full upgrade I just received from them if I return the EvO3D within 30 days..HmMm
[HTC EVO 3D] Product F(RED):
No, you should get it back. It's treated like a normal upgrade.
[HTC EVO 3D] yankele:
I also called the number from the OP but they said the same thing, (my contract ends in Dec. And I needed to pay $45 to buy out the upgrade) but then I called the regular customer serv and told them my story, then got transferred to the retention dep directly with a supervisor. After going on and on he said he'll do an exception and gave me the upgrade immediately. So you should definitely try again. Also it helped that I got the HTC Hero and then payed full price for the EVO 3 months later but its worth to try!
[HTC EVO 3D] mikel719:
I just called and they said it was $95 to buy out my contract to be able to get my full upgrade.
[HTC EVO 3D] Droga:
Thank you OP!!!

I was able to get the promotional price no questions asked, and also scored a free Airave for my mom's line! Sprint rocks! :D
[HTC EVO 3D] aronslusa:
That's the early termination fee isn't it? Call it what you want, but that's probably how they were going to do it for you.
[HTC EVO 3D] daveeckert:
Ok, here's some details on how my call went (to the 1-877-775-4886 number in the OP).

*Very* nice agent (Carla) picks up. I explain my situation. I purchased an EVO 4G on 6/8/2010, and didn't get an upgrade on 6/9/2011 because the premier system changed in April. I said I knew from members of the Premier team posting in forums (Art at Sprintusers.com) that they were allowing folks who purchased phones in June to get their upgrade back. She said she was familiar with this, and went to check her notes. She came back and said there was an offer going on, but I had missed it.

Here's how: you must apply for the upgrade before your bill in June closes. My billing date closes on the 8th. I called today (June 17th), and since my next billing date was July 8th, in the next month, I missed the offer. If I had called by June 7th, I would have gotten in. She said what she could do for me was let me buy out my contract for $75 to reset the upgrade (which also makes be eligible for rebates, etc., something I'm not sure you get with the regular $75 off, so it's not the same as spending $75 to save $75, though please correct me if I am mistaken).

I then *politely* bring up the fact that I had purchased this phone with the understanding that I would get a yearly upgrade, and then they changed their policy. On top of that, they had an offer to make up for that, but I missed a random deadline to get it. She said she understood, and checked with her supervisor. She came back and told me she could credit my account $50 to help the gap. So, my next bill will have a $75 buyout fee and a $50 credit; I'll end up paying $25 for the upgrade. That's fair enough for me - I might call back and not get that offer again.

So, the reason some folks are getting the full upgrade and some are only getting the buyout option is probably due to the billing date. Call *now* if you haven't already. And if you do get stuck with the buyout option, see if you can't get them to sweeten it a bit.
[HTC EVO 3D] mahalocat:
OK Well The OP Number is the way to go.

I called regular old Customer Service and they said it would be 72 hours.

and PROMISED they would call back. Today....

So as the day is almost over I called the OP #. I nice Rep named Jacob - Apologized - then said as the billing cycle was 2 days over he would need a SPEACIAL overide...Click click click - Done - OK your all set. ANything else I can do.

Me: yeah my wifes intercept is a piece of ****. (only had it about 9 months)

Ok let me reset that one for you too. OK Done.

SWEET :cool:
[HTC EVO 3D] daveeckert:
Haha, damn, I should have held out for Jacob then :p Still not going to complain about $25 (too badly :( )
[HTC EVO 3D] freeza:
I've been eligible for an upgrade since last year, I just wanted to call and verify ( even though i'm going to buy the evo 3d at full price ) and i got a free Airave. This number rules.
[HTC EVO 3D] JTNiggle:
Called the OP number just today, worked like a charm, got 3 of my 5 lines reset. The CSR said she couldn't reset my primary line because it was premier gold and already had yearly upgrades, and she couldn't do the other because it was used to get a new phone only 2 months ago.

So, here come a couple 3D's for me and my girl. Good thing I have reservations at Radio Shack, Best Buy and Sprint already. :D

Then hopefully sell the Evo's for $200 each, and the 3D's will be free, just doesn't get any better than that. :D
[HTC EVO 3D] YoungSinema:
WOW! I love Sprint and XDA. I just called that number to try to get a credit to my account (I got an earler upgrade a couple of weeks ago), and they gave me a $75 credit for renewing my account!
[HTC EVO 3D] mi7chy:
Sprint is resorting to desperate measures to avoid bleeding customers to Verizon's superior 4G network. What good is a good phone when the network and coverage suck.
[HTC EVO 3D] tonyh703:
works

This is confirmed working. I was not eligible for an upgrade until November, and I got the upgrade status "reset" due to the changes in the premier program. No cost, nothing. I was gonna buy the 3D strait up but now I get upgrade ;) THANKS OP THE INTERNETZ THANK YOU:D:D:D:D
[HTC EVO 3D] nuggyunlimited:
I finally got it had to buy out my contact. She said I should have the reset show up in a few hours and I can go pre order my evo 3d's at the upgrade price :-)
[HTC EVO 3D] munsterrr:
thanks op

worked beautifuly
[HTC EVO 3D] kd0feo:
works excellent

I was not due for my $150 upgrade until December 1st, 2011. I called and spoke with Stephan, who promptly submitted a request to push my upgrade date. Needless to say, before i got off the phone with him he received the response and it was done.

I then proceeded to my nearest sprint store, and bought a $50 gift card which allows me to pre-order my phone. The 24th i walk in and hand them the gift card, and $150 and it's a done deal.

Excellent post, much worth trying.
[HTC EVO 3D] lzlaxhacker:
Just tried this myself. I'm up for my 1 year upgrade, but my 2 year upgrade is not until April 1st, 2012. The guy said he wasn't able to process it but would talk to his supervisor and call me back by Thursday. I'm going to try again tomorrow...or hopefully the first guy will call me back saying he was able to.
[HTC EVO 3D] j2themax:
Go troll somewhere else
[HTC EVO 3D] Cubfan99:
So sad. Have an upgrade, but no phone worth using it on.
[HTC EVO 3D] lzlaxhacker:
Well, the Sprint rep just called me back and he was able to get me the full upgrade! Fantastic customer service from Sprint...so Evo3D, here I come!! Thanks XDA for the info. and Sprint for the fantastic service.
[HTC EVO 3D] dabackwoodboy:
wow sprint gave me an upgrade on all 5 of my lines sweet thanx op
[HTC EVO 3D] Whosdaman:
The silver premier reset for $75 is only lasting until july 31st

I can prove it if need be
[HTC EVO 3D] Product F(RED):
Stop paying for the upgrade. They will do it for you for free. I'm also Premier Silver and once I threatened to leave to Verizon for a bunch of different reasons, the woman on the line put me on hold and came back and told me to check my account. She gave me a permanent upgrade that worked from that very second.
[HTC EVO 3D] issafram:
You should add this to the OP:

http://www.goodandevo.net/2011/06/sprint-sets-up-new-inbox-to-take-htc-evo-upgrade-requests.html
[HTC EVO 3D] EVOXi:
I just did this yesterday. One of my lines has a full upgrade, and mine just got the $75. The first time i called, the rep's manager gave me the 'your billing cycle is closed' bs. I explained to them that one of my friends just did the same thing and his bill was closed too. They wanted to charge me $75 to get to the full upgrade :mad: . So I hung up. called back 5 minutes later, and it wet smooth as butter. Now I just need to figure out if I want to keep my 4g or sell it. Thanks OP for posting and thanks kd0feo for telling me.
[HTC EVO 3D] thesparky007:
You are amazing OP!!!!

I got full upgrades on 3 other lines!!!!!

thanks a lot bro
[HTC EVO 3D] DZLRULZ:
I wanted to get 2 Evo 3D's but only one line was eligible at 1 year for premier. I just spoke to the rep and he went through several possible offers; $50 credit, $100 credit etc. but I said I wouldn't buy the second one without the $200 instant credit. He put me on hold and returned with the offer for full upgrade on both lines! That was worth $275 ($150+200 instead of just $75.) I just completed the order at Sprint.com about 45 minutes after I talked to him. Thanks!
[HTC EVO 3D] DZLRULZ:
BTW activation and shipping waived at Sprint.com whereas Bestbuy would be $36/line. I now have 2x $50 gift cards that I won't use from my preorder there.
[HTC EVO 3D] Vandelay007:
I will have to check this out after my 3vo arrives

.........at 8 am today someone poisons the coffee....do not drink the coffee. More instructions will follow.

Cordially,

Future Dwight
[HTC EVO 3D] MikeC84:
Thank you for that number OP. Just got off the phone and by this time tomorrow I can receive an early upgrade. Trade in my evo for 150$ (hopefully it doesn't go down Friday) already got the 50$ gift card for pre order so I'm good to go.
[HTC EVO 3D] filebug:
love this number...

got all my lines with 150 upgrade and a $80 credit for renewing my contract :D
[HTC EVO 3D] squick:
Yaaaaaaaaaaaayyyyyyyyyyy!!!!!!!!!!!!!!!!

I am baffled! I bow down to the OP for this post.

I was passed this link from a great Dev, Slayer69, who told me to check this out. I am actually on the phone right now with the CS rep and she called an authorized dealer in my area and they are able to do the pre-order over the phone.

On another note, Sprint will also buy back your old Evo for $150 but you have to go to an actual Sprint corporate store to get the $150 credit immediately. If you just go to an authorized dealer, such as a Sprint booth in the mall, you have to get a return label to mail your old Evo back and you don't get the credit until they receive it.

They are also giving a credit, for resigning a 2yr contract early, that ends up making the phone free.

This was awesome news as I was paralyzed 3yrs ago and am on disability. I got my Evo a little late and wasn't even eligible, until Sept 16th, for the 1yr $75 upgrade.

As soon as this call is over, I'll be on my way to pre-order my free Evo 3D. Once again, I bow down to the OP. THANKS A MILLION!!!!!!!!!!!!!!!!!!!!1
[HTC EVO 3D] daneurysm:
I've gotta give this thread a bump.

Seeing as how I'm always thrilled with my customer service from Sprint and rarely let down by my XDA brethren I waited until nearly the last minute to call.

I did. It took 2 minutes. I didn't have to make up any lies or pull any fast ones...and I'm not averse to pulling fast ones (cue "that's what she said" sound bite)...but I didn't have to. I just said that I was told to call here to insure I got my upgrade reinstated to what it was supposed to be before the changeover in April. He was thrilled to help me.

If anyone is left who doesn't know about this, do it. It's just that simple.

+100 for fantastic Sprint CS
[HTC EVO 3D] bradley26:
They do have great customer service. I received my full upgrade and a $70 per line credit for renewing both lines. Can't get any better than that. Now I just have to wait until Friday for my EVO 3D.
[HTC EVO 3D] aronslusa:
YES!!!!!! Quote FTW!!! lol

Just tried for my last time.... Every minute I was on the line I just became more and more annoyed with how shes putting up red tape on everything it seemed.
[HTC EVO 3D] Bikegeek:
Customer Care would not budge on the credit. I called Retentions - 877-775-4886, and explained that people were getting a $70 credit and I would like the credit as well. He looked at my account as said it will show up on my next bill.........
[HTC EVO 3D] Product F(RED):
NO. Don't do that. Call up that same number, tell them you lost your upgrade because of the Sprint premier split and that it's one of the reasons you stuck with Sprint. Say that you're thinking of leaving to Verizon but you don't like their phone selection. They WILL give you the upgrade. I called 5 times before it worked and others have done it through 1 try. They will do it effective IMMEDIATELY and it will show up on your account there and then.
[HTC EVO 3D] motoelliot:
Took me a couple tries but it DOES work, not sure if it depends on who you talk to or what. Just keep trying...

Sent from A.W.E.S.O.M-O
[HTC EVO 3D] fmedina2:
Can I get the credit even though I already renewed my contract? I got them to move my upgrade date early but didn't know about this credit. Should I call them and ask for this credit now?
[HTC EVO 3D] Overstew:
Not the $45-$70. That's how you get it (by renewing your contract).
[HTC EVO 3D] dieselg5:
They wouldn't do it for me.....they said there's no way to do it before 1 year
[HTC EVO 3D] vayman:
+1 on the first try. I called Sprint at a different number that I saw on the boards (888-211-4727) and a very helpful rep named Jeremy answered. I explained to him that my line wasn't eligible for full upgrade until March 2012, but I could have received an upgrade in May had I not been switched to Premier Silver status. He said that sometimes the system will allow them to override this and reset the upgrade within 24 hrs and that he would submit the request for me. That was yesterday morning and when I got to work this morning I went to upgrade my phone through "my account" on the Sprint website and BOOM!!! I am now eligible for upgrade pricing on 3VO at $199.99!!! :D

I won't be getting it right away as I cannot shell out the $199.99 right now, :( but as soon as I can it's 3VO land for me!!! :cool:

EDIT: I was able to talk my wife into me getting the phone and on top of that Sprint gave me a $50 credit on my next bill!!! This phone is freaking amazing!!!
[HTC EVO 3D] aalopez10:
Gotta say man I only had the original HTC EVO for about 8 months on contract I wasn't even able to upgrade the 75 for one year. But after I call customer service and talk to a nice lady she gave not only a full upgrade so now I got the phone for 199 and not retail of 499 and she gave an additional 300 minutes that they have a promotion that I didn't even know that ends in June 30th wit no additional charge, plus in top of that a 50 dollar credit to my next bill and to top it all I just started working for a new company for my job that she even ask who I work for n told her and found out that the company I work for gets a employee discount for working for them like 20% out of my monthly bill.

Not only this made my day but I'm really a happy sprint customer after this.

Save money and it cost me not one after I brought the new 3d phone cuz i trade it my old EVO. :-D
[HTC EVO 3D] aalopez10:
For the people wit bad luck just keep calling and ull get the right customer service person after a while
[HTC EVO 3D] Product F(RED):
I upgraded to the Evo 3D and still have an upgrade on my line. Best day of my life. Even the manager at the store said sometimes this happens and that it won't go away until I use it (again). My contract isn't even extended, so I use it whenever and extend my contract another year or I can just wait one year and use it and extend it then.
[HTC EVO 3D] Bigjim1488:
Hopefully I will have the same luck even tho I already get my employee discount
[HTC EVO 3D] jshields1986:
i dunno, I started my contract july/14/2010. which is just shy of 1 year. i went to the RS qiosk a week or two ago and saw the 3d thought hey just what i was wanting, i talked to them about it and everything was going well. until they asked me if i was eligble for an upgrade i was like i dont think i am being how its been less than a year, well he checked and was like hey look at that you certanly are eligible. at that point i was totally stoked to get a new phone.

well it gets better, I went in today with the og and the 50$ GC and started the paperwork they scanned my og and then I saw the 158$ trade in rate. i was so happy to see that, i wanted a skin for my 3d and they added that. after everything i got to keep my storage card and paid 40$ for my 3d and the case.

great day for phone ownership if i say so myself.:D

*note to self relize after typing this i paid 90 (40$ cash today/50$ giftcard) plus the 158$ trade-in which is 248, way to go radioshack. idk felt like a victory to me at the time of buying
[HTC EVO 3D] kawaski47:
I wasnt able to get this upgrade either but heres what i did. I requested to know how much it would be to buy out my contract. They told me 115. So i paid 115, had my contract reset to a full upgrade, and got the 3vo for 200.

So all in all i was out 315 plus tax. Alot better than buying the phone off contract!
[HTC EVO 3D] Product F(RED):
I glitched the system and still have an upgrade on my line even after upgrading lol
[HTC EVO 3D] CAxVIPER:
Sprint was really nice about it. I called a few days before the release and they said they would add a note to my account so I could have the early upgrade done. Sure enough I called back the 24th to order my phone and they did it. To bad the sales rep was an idiot and tried to charge me $75 in tax + $15 in shipping. Called back to the American CS and not the sales rep and got that resolved really quick. Free shipping + only $50 in tax.
[HTC EVO 3D] nyc_zx10:
Just tried ..... shot down.

I signed on 7/2010.

I called the number and explained to them that I was looking to upgrade due to me being close to the 1 year mark and when I signed on back in 2010, upgrading at the 1 year mark was something I was interested in....fast forward to April, Premier changes no longer make me eligible for an upgrade. I told him I was looking to get this overridden in the system as a courtesy.

First rep shot me down and I then asked to speak to someone higher up.

Manager comes on the phone...I run the scenario by him again. Shot down.

Tells me that the only customers that "are marked by Sprint in their system are customers who were directly affected by this change in April" meaning that Customers who say, signed on 4/2010 are eligible for this upgrade.

He advised me that my best option would be to:

Wait for the 1 yr mark (coming up next week).

Use the $75 towards the full retail price

as well as the $150 towards it as well...

Thank but no thanks.

Any suggestions?

Should I try again or am I wasting my time?
[HTC EVO 3D] hotspace:
WOWEE!! Thanks for this awesome tip. If I could have "Thanked" you twice I would have!!
[HTC EVO 3D] hotspace:
Care to share?
[HTC EVO 3D] nyc_zx10:
..and on another note.

Is this system override thing that people are getting away with...

Is there some specific criteria you have to meet to be able to pull this off?
[HTC EVO 3D] elas123:
i have two accounts 10 lines all together. they upgraded 6 of my lines and they were happy to do more for me. kids all got evo 3d's. wish i had a father like me!! lol
[HTC EVO 3D] nyc_zx10:
UPDATE:

I said what the heck and gave it another shot when I got home from work this evening.

Got a rep on the line and the first thing I mention to the rep is that I am looking to get my upgrade eligibility reset due to the changes in Sprint's Premier policy.

Rep said I would have to wait til the 1year mark for the upgrade override to be done in the system. He made notes in his system and advised he would be personally calling me on July 1st. I also mentioned that a few of my buddies were in the same situation, called in for the same thing and were also offered a 300 minute extra promotion going on. He confirmed and also mentioned I'd be receiving a $50 dollar credit on my next bill once these changes were made in their system...

CROSSING MY FINGERS.

:D