[Venue Pro General] Wonderstruck80:
Back in late January I had an issue with my DVP that caused me to call dell mobility and order a replacement (when I closed the keyboard the phone would restart). I received the replacement device and it seemed my problem with my original device stopped. So I called dell mobility and told them I would be returning the replacement. Sent it back with their prepaid label via UPS.

A couple weeks past and I received a call from Dell telling me they had not received the device back at their warehouse. I advised them of the approximate date of when I shipped it back and they noted my account accordingly. Another couple weeks past and they say they still hadn't received it back. I then provided them with the return tracking information which clearly showed it had been signed for back at their warehouse (TN or TX I can't remember where it went back to). From that point, the representative told me to disregard any further communications regarding the matter.

About a month ago I received a letter from D&S collections stating that my Dell account has been sold to them and they are trying to collect on a debt for $336. I immediately called dell mobility and spoke with a representative who initially gave me a hard time because I couldn't provide her with my service tag number. After having me on hold for 15 minutes she came back to me and apologized and said a supervisor (Robert or Heather if I remember correctly) would be following up with me the following Monday May 16th.

Monday came and went with no phone call. I called Dell mobility on Monday towards the end of the business day and immediately asked for Robert, the representative put me on hold for 10 minutes and Robert finally came on the line. I explained the situation to him and that the fix was simple: to withdraw the debt from the collection agency and advise them to remove any derogatory information that they may have reported to the 3 major credit bureaus.

He explained to me that the department that would handle this type of situation is the collections department within dell and that there is no way he can contact that department directly. All he could do on his end was file a request that would take 30 days to complete. At that point I asked him for his supervisors name which he refused to give me.

After arguing with him for the next 20 minutes berating him and what not he finally gave me his supervisors name (Josh) and advised me that he was the call center manager for dell mobility and that I could contact him the following business day.

I called back on Tuesday and asked for Josh and he told me some bull **** about the collections department doing these type of things and that he has contacts in corporate that he would be forwarding my situation to and told me he would be following up with me the following day. Wednesday came only to find he had one of his employees contact me and tell me they haven't made any headway regarding the matter and that they would be in contact with me.

With all the issues I've had with this phone (freezing while browsing over 3G, phone restarts while closing the keyboard yes the problem came back, and the ****ty camera) I will never EVER be purchasing a dell product for as long as I live. I am at the point where if they cannon resolve this matter in a timely fashion I am going to ask for a refund for returning my 6 month old dell venue pro IN ADDITION to them removing the collection account.

Sorry but I am absolutely furious with dell and I am sure I'm not the only one and just wanted to share my 2 cents with the community.