yashsingh1/xdaforums huggingface dataset:
[Nook Color Accessories] n3cr0tic:
Thank you so much, I cracked my cable about 1 day after I got it and it's been funky ever since.

That's the only gripe I have about this product, the cable is ghey... but I just did it and it was free, thanks!
[Nook Color Accessories] kan555:
I've never register my nook and I have CM7 on it now. How can I register or can I register over the phone? Thanks.
[Nook Color Accessories] Taosaur:
Ha, I'm surprised anyone needs these instructions--I'm about the worst person in the world for following up on warranty, rebates, servicing and the like, but when the corner chipped off the mini-USB plug casing after 3 weeks ownership, the first thing I did was look up the customer service number. I had to call them back because of some glitch with the computer recognizing my warranty, but a replacement should be on the way.

The old cord is still functional and they don't want it back, so I guess I have a backup.
[Nook Color Accessories] d00med:
Same thing happened here, inside of the first week of use, and pieces continue to fall off.
[Nook Color Accessories] deolarte:
This works, it took 5 mins over the phone and he will send me both the usb cable and charger, he asked me if the charger worked, I told him it takes forever to charge and he said he will send me both just in case free of charge. It takes 3-5 days for usb cable and 10 days for both. Who cares its free. Thanks.
[Nook Color Accessories] bled82:
do they make you ship in the broken one or just send you a free new one , i sure could use a second cable .
[Nook Color Accessories] bobo12:
I don't believe they make you send it in, but don't abuse the system for the rest of us because you want a second charger.
[Nook Color Accessories] bled82:
Well this would be nice to know if you where to lose your cable while traveling . Also when a multi million dollar business trys to sell you a cable for $30 dollars that is only worth 15 or 20 at most even after mark up for profit , I would not call it abuse for one or even hundrends of user to take advantage of getting a free second cable . Now how ever if you got several replacements and sold them on ebay then yes that would be abuse and unethical but thanks ill try and not order one right away cause I don't want b&n to shutdown this excellent warrenty policy over one false calm .
[Nook Color Accessories] Gin1212:
I think if you continually tried this they would probably refuse after a certain point.

That said, I'm surprised others didn't know about this =\, lol.
[Nook Color Accessories] delosh:
Thanks, very good to know!
[Nook Color Accessories] colorado_al:
Worked for me.
[Nook Color Accessories] theseus9t6:
Thanks! this is great info...
[Nook Color Accessories] tomofak:
RE: ordering a USB cord and charger

Well, read this post on the 25th of May and called the Barn n' Noble customer service line number and told them that end of the usb cord with the n was broken off and I also told the rep about the charger getting hot. So they said they would send on out via UPS and be here in 3 days. ... Well I called this morning and asked where my cord and charger are. They said that they never sent it as they don't have my correct address. I said, my billing and shipping address are both the same. So this time they said that it was going to be here in 3 days again. They also said that there should be a email message telling me the details. Whcih should be in my inbox within 5 to 10 minutes.. No email. and now they are closed. I am about at wits end with B n N.
[Nook Color Accessories] danvee:
In my case it took 2 phone calls and one chat session to get it done.

I did get the replacement items within a week of the first call, but it took a chat follow-up (where they found no record of the original call) and then a second call (all over a course of 3 days) to finally get them.

To this moment, however, I've not gotten a single email concerning the issue.

I guess you've just got to be persistent.

They're probably overwhelmed and understaffed, but, I must say, all of the people I'd dealt with were unfailingly nice (if not efficient).
[Nook Color Accessories] Taosaur:
That was pretty much my experience, too, minus the chat. The first rep at least told me that he had some kind of problem and I should call back in a couple days to confirm a replacement was coming. On the second call, it was pretty clear she could find no record of the first call. The only email I received was a satisfaction survey for the first call, but my cord did show up.
[Nook Color Accessories] SacTappingUni:
Go ahead and try it. I'd suggest that you bring the stock wall-charger and play dumb. I'd say something like "they cable that came with this thing broke and somebody threw it away, can I get a replacement?" Best of luck to you in pioneering the limits of customer service ;)
[Nook Color Accessories] drmarble:
At my B&N they wanted my old cable. I think they send them back or some such thing. The new one was in an unmarked plastic bag. It works great. My warranty is long gone (bought from cowboom). They didn't even want to see the NookColor, just the cable. I liked that customer service. Admitedly, the cable can't be used for anything else but charging a Nook, but still, it was nice to get a free replacement.
[Nook Color Accessories] mogators1:
My cable just split at the connector last night. Got on live chat with B&N and they are sending me a new cable. Old one still works so I might glue it back together to keep as a backup.
[Nook Color Accessories] Chrisnook:
I just did this on Friday , called and will have my new cable in 3 to 5 days
[Nook Color Accessories] mtutick:
My cable is frayed at the "n" end, and exposing the internal wires just from normal use. I'm going to call about a new one tomorrow.
[Nook Color Accessories] busyworked:
It struck me as the cheap connector; Hard lateral male guide post would of solved potential problems.

I was going to order another charger for on the road anyhow. Think I will wait and see if after market is better. Mine is fine so far. But don't want to run out of juice on the road. I already dedicated a spot just for charging in the studio as the connector is obviously a weak link so care is necessarily.
[Nook Color Accessories] Fekish:
does this work with people abroad? :)
[Nook Color Accessories] siddhantfriends:
I dont think so
[Nook Color Accessories] mjf0000000:
free replacement cable at the store

I got new cable yesterday just by showing the old one (with the crack by the 'n') to the guy at the local b&n. I hardly got a single sentence out about what I needed, & he picked out a replacement and gave it to me free. I bought the warranty, but he didn't ask my name or check my registration or anything at all. I'm guessing this has been a common problem. You should just go to the store & ask ( if you've got one around).
[Nook Color Accessories] byronczimmer:
After having two of these break, I have now put a piece of shrink tube around the connector to give it some strength and stability, and have had no issue since doing so.
[Nook Color Accessories] k8108:
I went into my local B & N today looking for a replacement. Had never seen this thread. They told me to call 1-800-thebook for a replacemment.

So I called when I got home and they are sending me a new data/charging cord - not the whole charger.

My daughter's cord broke also and they are sending her a new one, too.
[Nook Color Accessories] Taosaur:
I wonder if at any point they started manufacturing them with less brittle plastic, or if they're just going to keep replacing them as they break?
[Nook Color Accessories] Zorkman:
shipping to europe

does someone know if they will also be willing to ship to europe?
[Nook Color Accessories] byronczimmer:
B&N isn't authorized to sell outside of the USA, so I doubt it.

If you try and they do, please check in and let us know.
[Nook Color Accessories] Sigvard:
The replacement they sent me a few weeks ago just broke. It's now recognized as a USB charger and it takes my nook significantly longer to charge. Terrible quality for such an important accessory.
[Nook Color Accessories] Imbroglio:
I just got a NC last week and the first time chargiing it I noticed that the N part of the plug is slightly loose. If it is moved upwards the N momentarily turns green and the NC comes out of sleep mode. It still does charge but I am worried that this will get worse as time goes on.

I am wondering if I should get a replacement cord and if this is a common problem.
[Nook Color Accessories] levers:
I'm a new NC owner as well - just got a refurb online last week - and I notice when charging the n on my cord never changes to green even when my NC is fully charged. The unit does charge, but the indicator light never turns green.

I'm wondering if either my cord or the power adapter is defective. I don't have a B&N nearby to have it checked. Has anyone else had a similar issue at all?
[Nook Color Accessories] Imbroglio:
I just tried hooking the NC up to my pc for the first time and if I merely bump the cord or the N plug it causes the NC to drop the usb connection and then reconnect.

Something is definitely wrong with the cord or socket.

I just got done talking to the B&N customer service and they are sending out a new cable. I asked if this does not remedy the problem if I can get a replacement NC at the store I bought it at, they said no, I have to call customer service again. This is starting to get aggravating for a NC that I have had for only 1 week.
[Nook Color Accessories] Divine_Madcat:
The phone rep may say no, but the stores have to say yes, given that i believe you have a 14 day return policy. Personally, i would not even bother waiting for the cable, and go exchange it for a whole new device right now. if it isn't the cable, you will be stuck dealing with CS; i would bite the bullet, and hedge your bets now. Restore to factory state, and exchange.
[Nook Color Accessories] Imbroglio:
I took my NC back to B&N last night and they were able to reproduce the problem with one of their cables. You were right about the 14 day return, that is exactly what the manager said when he gave me a new replacement NC. So far so good with this one.

On a side note, when I was waiting in line to talk to the Nook guy after I got there, I overheard him tell a customer that the in store warranty would only cover things they could fix there and anything else would have to be through the B&N customer service. That got me worried when I heard that as it brought back images of past warranty return experiences with other companies of waiting for weeks only to be sent a refurb or worse the same unit back with a note saying "could not replicate problem".
[Nook Color Accessories] Divine_Madcat:
Excellent.. i am so glad it worked out. :)

Now, if you really want to be honest, you could return the cable coming to you; but personally, i think it is fair compensation for getting a bum unit. ;)
[Nook Color Accessories] Imbroglio:
I have such bad luck that they probably never even sent the cable.
[Nook Color Accessories] cal3thousand:
Glad I found this post

I've been dealing with a crappy USB cable tip since January and have had numerous times where the thing ended up dead due to not charging.

I just got off the phone with CS and they are sending me a new one within a week.

I'm gonna have to treat this one like newborn.
[Nook Color Accessories] garrisj:
I just had success with this via phone for both the charger and cable to address erratic charging issues.
[Nook Color Accessories] jameshmiller:
Did not work for me.:( I was asked for the billing address for the B&N account because there was not one associated with the account. I'm not sure if that was the reason why, but I was told to go to my local B&N store to have my Nook and charger checked out. Just in case, I would make sure that you have a billing address registered with the B&N account before calling.
[Nook Color Accessories] Imbroglio:
When I called the guy said that I had to have a credit card attached to the b&n account and waited until I did. I hope I am not going to get charged for the thing.
[Nook Color Accessories] IcyAirs:
For those of you on a custom rom and can't find your serial number, its also listed on the microSD slot flap...

Just for future reference though, is there a way to see your NC's serial number in settings on CM7?
[Nook Color Accessories] johnnypollen:
thanks! it worked just dandily for me on Sunday. the CSR repeated close to every word I said after I said it, but in the end, I should be getting my *cough cough* replacement tomorrow or thursday!
[Nook Color Accessories] jmgazer:
Just returned from B&N Store, showed them my destroyed cable (Dropped NC) and they replaced it on the spot. They said they had not seen a broken one, but no problem; bought mine 03/02/2011,one of the Ebay deals.

Jim
[Nook Color Accessories] harpo1:
I just had success getting a cable and charger. I've had my nook for less than two weeks and the cable and charger went bad. I asked if the replacements are manufactured differently and the CSR rep said no.
[Nook Color Accessories] miniaturepeddler:
Just got off the phone with bn customer service. Nice group of people. So now I can stop using my electrical taped cord (as soon as it arrives).
[Nook Color Accessories] Awats:
I walked into the store, said "ez broked" and they handed me a new one. I bought the car charger while I was there. Charges fast and I at least have a spare cable. The new cable is slightly different from the original. Hopefully it holds up better.
[Nook Color Accessories] sammyc521:
Called up their CS and got a replacement charger and AC adapter.

I also called about the new promotion they're running where they've giving away a free 2 GB microSD card with 30 books already loaded on it. I guess you have to bring in a competing e-reader when you purchase a Nook or Nook Color.

The CS was super nice and said they'd get back to me since my wife purchased my NC 2 weeks ago right before Father's Day. Now that I know I don't technically qualify, it's nice that they were at least willing to look into it.
[Nook Color Accessories] jameshmiller:
Well, the cable stopped working a few days ago. It would only turn green, so I decided to take it to the "brick and mortar" like they told me to. The funny thing is the tip completely broke off when I grabbed it to take to the store. The lady at the B&N couldn't figure out why they didn't send me a new cord when I called them. Anyway, she was very friendly, and said she would see what she could do. A little while later she came back with a new cord for me.:D All is well.
[Nook Color Accessories] mrstangblb:
What a great, helpful post!

I just received my NC about 3 weeks ago and have been extremely careful with it, but I noticed my cable was fraying on the end, too. I've had a FIT getting it to sync with my PC, too, so maybe now after calling Customer Service and talking to an extremely helpful rep, they are shipping a new charger and cable to me free of charge.

Thanks so much for letting me know about this service! Like you said, hopefully nobody will abuse this policy, but I am very grateful that you let us know, OP.
[Nook Color Accessories] Jimbo67:
Like alot of folks here, I also started having issues with my cable--coming apart, not showing green when charged etc. I called customer service on a monday and explained the problems. Three days later, I received not one-but Two FULL sets of chargers and cables! I don't know if this was a mistake at their shipping department or what, but WOW, 2 sets, and it arrived in 3 days! Plus the phone rep. was Very eager to help me out!
[Nook Color Accessories] Phatdawg:
I wish there was a reputable third part seller of these cables/chargers, I would so buy their cables as opposed to deal with recurrent crap. How many times are expected to call them and ask for another cable when they go bad? Every couple months.

This is ridiculous.
[Nook Color Accessories] rydo88:
Thanks. I hate the cable choice for the NC. Seems to be extra difficult to plug in. If I break the POS, I won't worry so much. Seems like it's RROD all over again.
[Nook Color Accessories] Divine_Madcat:
I will say this - you aren't SOL if it break; ANY regular microUSB cable will charge, just at a lower rate. Yes, it takes longer, but as long as your nook is sleeping, it will charge overnight.
[Nook Color Accessories] Phatdawg:
If _anyone_ finds a good third party vendor for this cable/charger, _please_ pm me. Thanks.
[Nook Color Accessories] xristoforosth:
Has anyone outside from US received a free cable?
[Nook Color Accessories] les02jen17:
THANKS TO YOU, I now have my USB Cable Charger replacement being shipped from the US to the Philippines! THANKS SO MUCH! :D

TIP:

You won't get anywhere on their email support. Calling them is the way to go! I called them using skype; didn't cost me a thing. :)
[Nook Color Accessories] les02jen17:
Under their Warranty Claims Policy, they can only ship replacements in address located in Continental US. What I did was, I phoned up a friend of mine from the states and asked her to receive the replacement instead. That worked out quite alright. My friend just shipped my cable and I'll hopefully receive it by the 22nd of July. :) They'll give you a tracking no. if you asked for it, so you can also keep track of it.
[Nook Color Accessories] joezilla83:
Works like a charm, thanks!
[Nook Color Accessories] TweetyBear:
how do you get to the chat feature? my cable's going out and the block is kinda as well
[Nook Color Accessories] k8108:
So my new cable arrived a few weeks ago. Then a couple of days ago the end parts with the n just fell apart. I tried taping it back together, but my NC wouldn't charge with it.

So called B&N again. The rep told me that I had just received a new cable. I told her that yes, they sent me a new cable but it broke!!!! Rep talked to her supervisor and now I have another cable being sent to me. I hope this one lasts longer.
[Nook Color Accessories] o0adam0o:
Thanks OP! I just got my nook color a few days ago and my cable tip cracked. It charges and everything but i did not want to wait for it to fail and then be Nookless for a few days :(

Worked like a charm over the phone.. they are sending it out.

For those of you that got it in store.. did they verify your information when you took in the broken cable? I have a feeling my new one will not last till the end of the year so i want to see if i can get a backup in store hehe.
[Nook Color Accessories] banks8170:
I've had my NC since December and my cord worked fine till a few months ago when the top broke off, tape solved it till yesterday it stopped charging completely.

Called it in and it should be here in a few days .. next time (b/c there will be a next time) I'll try the store option!

I just hate this cord option like everyone else
[Nook Color Accessories] Phatdawg:
The key here is not to abuse the service.
[Nook Color Accessories] rhester72:
^ This.

Rodney
[Nook Color Accessories] xxiworld:
I may just try the store option, but finding the serial number would be a real hassle, on CM7. I have a nandroid backup of rooted stock somewhere, so I could flash that, copy the serial down, then flash back to my current build, but that would take a while and be a real pain...
[Nook Color Accessories] rhester72:
The serial is located inside the sd card flap.

Rodney
[Nook Color Accessories] les02jen17:
I actually called barnes & noble again about this. The replacement that they sent to me broke again. The 3rd USB replacement will be shipped within 2-3 business days. I guess they value their customer a lot.Or they just admit to themselves that those USB cables are really poorly made.
[Nook Color Accessories] Imbroglio:
Could someone post pics of a broken tip and describe how it happened?

I can see how stress from bumps or twisting on the N piece could cause it to break while connected, but I don't know how it could fall apart from just plugging and unplugging unless a considerable amount of force is being used.
[Nook Color Accessories] Taosaur:
The design is somewhat at fault, insofar as the piece that anchors the cable inside the housing applies constant pressure on the plug housing if there is a bend anywhere along the length of the cord. However, the main problem is the plastic itself used in the plug housing. It crumbles. No, no material appropriate for manufacturing should respond to normal use in this manner. Maybe there were good and bad batches, but the bad stuff has less tensile strength than styrofoam.
[Nook Color Accessories] Imbroglio:
Dang that is pretty bad. The defective cords probably have castings of exessively porous plastic. Looking the housing I would have thought it would split apart at the side seams. Luckily I haven't had any problems yet as I keep the cord straight at the plug while charging because I am worried about constant up or downward pressure resulting in socket failure.
[Nook Color Accessories] Taosaur:
Mine actually chipped away at the corners first, before half the top lifted away along the seam. It still may have been indirectly due to pressure exerted by the cable, but one corner literally just fell away in my hand about three weeks after I got the NC, and then the other corner a couple weeks later, then a couple months later the rest of what you see missing came away in one big chunk.

ETA: I'm thinking whatever cooling or annealing process they use may have gone awry, introducing faults.
[Nook Color Accessories] Faideelah:
Where can I find the serial number of my NC? I bought it second-hand so I do not have the receipt or box. I'm on CM7 if that helps.

I received the NC cable cracked and about to break. 10 minutes into using my Nook, the cable completely detached from the connector, so I need a new cable.
[Nook Color Accessories] Imbroglio:
The serial # is on the inside of the sd port cover.
[Nook Color Accessories] milkman0214:
It's nice to see those rare instances where these companies actually try to take care of their customers. Thanks for finding this!
[Nook Color Accessories] PhilGil:
True, but (so far) their order fulfillment sucks. Has anyone actually received a replacement in the last couple of weeks? I'm wondering if they're out of stock and no one has bothered to inform the customer service center.

I called customer service three weeks ago to order a replacement cable (mine looks just like the photo in the prior post). It appears B&N is aware of the problem, and the friendly CSR ordered me a replacement. Unfortunately, it never arrived.

A few days ago, I called customer service again to see if my prior order had been shipped. The CSR was unable to obtain the information so she ordered another cable and set it up for expedited shipping, telling me I should have it in three days.

Five days have passed and I still haven't received the cable, so I suppose I'll be calling the friendly folks at customer service again. Unfortunately it's out of stock at my local B&N stores so I can't exchange it there.
[Nook Color Accessories] ebaychuck:
It took a week for mine to arrive. I decided to call at about 9am on a Saturday and got it in the mail the next Saturday. Came in an oversized box with a replacement charger, cable and a few adverts.
[Nook Color Accessories] ebaychuck:
And by the way, I tried calling the store and they couldn't or didn't want to help.
[Nook Color Accessories] PhilGil:
Thanks for your response. I read on th B&N forum that some folks had received replacements at the store.

Maybe I should ask for the charger and cable instead of just the cable.
[Nook Color Accessories] ebaychuck:
The weird thing is I didn't ask for a charger. I was really surprised.
[Nook Color Accessories] Srilania:
Mine was called in a week ago Saturday. they needed me to do some moronic stuff on it sunday, as it seems the warranty wasn't activated yet. they said it was in the mail, and would take 3-5 days.

Just got it today, and about to test it. though the delay caused me to need to spend $25 on a new cable at staples, because I didn't want to wait, or take all day to ride the bus to the nearest B&N.
[Nook Color Accessories] PhilGil:
Decided to wait one more day before calling back and the cable arrived today. I also received a cable and charger.

Hope the new one is more durable than the last one. Thanks all!