yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] djdisturbed:
Called them back today and he changed my full upgrade in a matter of seconds (literally) and then he said. "The Evo 3d is slated to come out on...........................umm......................................... Later this summer." I thought for a min there that he was going to tell me an official date, lol
[HTC EVO 3D] ranmasaotome510:
Thank yoouuuuu OP!, First call was a bust, lady had no idea what i was talking about, and insisted i go to a sprint store to pay $75 to get the full upgrade eligibility. 2nd call resulted in a very knowledgeable man who knew exactly what i was talking about, and said it be done in about 48 hours, and he did it for 2 of the 4 lines we have. COOL STUFF :D
[HTC EVO 3D] crabjoe:
I can't believe that I'm going to have to call them again to get my Silver Upgrade changed. I just checked my online Sprint account and they added the upgrade to the free Airrave they are sending me. Why is it so hard to get this right?
[HTC EVO 3D] eman3316@optonline.net:
Give it some time, I have an Airave and you will see an upgrade on that device. The the line I called about yesterday is now showing it is elidgible for the upgrade today. I was thinking the same thing as you originally.......
[HTC EVO 3D] Faluzure:
My rep almost did the same thing. I mentioned release date for the EVO 3D and he said "We're actually not supposed to talk about that, but it will be real soon. I would advise you to go pre-order it at your local Sprint store if you haven't done so already."
[HTC EVO 3D] bsg411:
So my upgrade finally went thru sometime yesterday afternoon. I guess june 1st was the date for the upgrade to actually process and show on my account. But I notice my account says "Save $150 on a new phone now". Getting $150 off the price of the phone is not the same as getting the phone for $199........is it??
[HTC EVO 3D] eman3316@optonline.net:
It is, once you are able to get the $150 off you will pay the same price as a new costumer. They just list it is $150 for the 2 year upgrade. Has always been like this.
[HTC EVO 3D] XxDjbluexX:
yes it is the same
[HTC EVO 3D] jhawk2002:
Just got a call from Sprint Retentions rep. She confirmed that my account was upgraded. I also checked on my Sprint account website. I am all ready for June 24!
[HTC EVO 3D] jolugo:
I called the number and the agent, very politely said that he was going to give me the full upgrade and that it should be reflected in my account in 24 hrs. That was two days ago, but now I check online and I only see the 75 discount instead of the 150. Should I call again or keep waiting.

Great tip by the way.
[HTC EVO 3D] eman3316@optonline.net:
If you didn't have any discount and only $75 shows now I would call again.....
[HTC EVO 3D] crabjoe:
You need to call again. Same things been happening to me.

1st call, I was told 24 - 48 hrs. I called them back yesterday because it wasn't showing online and it had been more then 48hrs.

2nd call, The rep said it wasn't changed on my account and stated she would add it. She was also to send me out a Airrave because of connection issues at home. She stated she would rush the upgrade so it would be on the account within an hour. Waited more then a few hours to check online. Found that she added the upgrade to the Airrave she was sending.

3rd call, Same night as the 1st... Rep told me he would get it done but would take up to 24 hrs. He then wanted to transfer me to a resolution's manager to confirm. Resolution manager confirms rep will have it on the account, but unlike the rep, tells me it would be done within a few hours.

Today.... I checked online and it still hasn't been fixed.. I'll give them the 24 hrs, then call them back. I hope I don't have to call them again. It's getting tiresome. And if this keeps up, I'll just switch my service. I'm already month to month on one line and the 2nd is up in Sept...

BTW, All these reps stated they would send me an email confirmation on what they were doing... So far, I haven't gotten a single email.
[HTC EVO 3D] Rydah:
i too will be making my second call. shows the same 75 that i already had, and its been 72 hours roughly.
[HTC EVO 3D] kydkupa:
I just got off the phone with Sprint. I had to go through a lil more since i had to use my upgrade in December to replace another phone on my line. make sure that the line ur trying to upgrade has not been upgraded within the past year. They wont push it if it is.... Thanks so much for the info OP
[HTC EVO 3D] Rydah:
I just called on a 15 min brake at work, and my full upgrade is now showing with 10 min to spare! Woo!!!
[HTC EVO 3D] eman3316@optonline.net:
I have Sprint Premier gold status and my wifes line was due to be upgraded in December 2012. My line already has upgrade eligibility. I asked if he can upgrade my wifes line and and he said since I am a long time customer and to show his appreciation he will go out of the box for me and hook it up. So depending on your status, or the rep you get, it can be done.
[HTC EVO 3D] captain008:
Thanks for the great advice. I called customer service from using *2 and was given the run around. I used the number on the original post and was given a courtesy upgrade since I was originally suppose to get one before they make the silver and gold tier for premier.

Again thanks a million for the info, and now I can't wait for the 24th.
[HTC EVO 3D] bobdude5:
My two upgrades went from 75 to 150 with in the hour! !!!

Already pre ordered mine e from best buy early may with a 50 deposit so now I only pay 150 plus tax :)) I'm so happy right now
[HTC EVO 3D] jimgpayne:
Thanks to the OP!

I just had 3 of my 5 numbers reset and went out tonight and got a NS4G immediately!

The tech is also sending me a free airave since I mentioned the NS4G has signal strength problems.
[HTC EVO 3D] Rydah:
I got my upgrade back. But now that I'm thinking about it, I should have asked to get my girlfriends too. She's on my contract. Do you guys think they will? Were going on 10 years, so were obviously not leaving.
[HTC EVO 3D] Axe-08:
I called yesterday and asked to check the upgrade status of my line, he said I was only eligible for the one year upgrade and then author even asking he said he could push through the new customer upgrade. I was called back in a few hours and the guy told me my line upgrade was complete, I love sprint!

Sent from my HTC evo
[HTC EVO 3D] chopper221:
If you have the $75 upgrade they will change it to $150. They did it for both of my lines.
[HTC EVO 3D] Syclone2530:
Thanks OP! I just got all 4 of my lines (family plan) upgraded....has not been a year yet on the account (started June 24th, 2010).

Awesome! EVO 3D here I come!
[HTC EVO 3D] OneStepAhead:
Why would you trade in your evo for a hundred dollar credit when they are worth near three times that? Sell it to me instead, ill give you 25% more then they are offering.
[HTC EVO 3D] AntBellJr:
Second try's the charm

So I hopped on this the first day the OP posted this information, since my 10 year status doesn't click until next month and I dropped to silver status. I spoke to a rep last week who said it would be changed over on the first, and the status didn't change, so I decided to finally call back about a hour ago, and back to gold status. Thank you very much OP! :)
[HTC EVO 3D] Shaybee811:
I just got the second line on my account reset no problem within a 48 hour time period of calling to have the first reset. So it looks like 2 E3D for us !
[HTC EVO 3D] shadowxaero:
OMFG I love the OP, just got my account reset, now I'm eligible for the full discount.
[HTC EVO 3D] Rydah:
so i called to get my second line an upgrade and they said no. but if i paid $85, they would give it to me and then credit me two $45. i guess thats almost as good. i somehow feel like i got fuggged.
[HTC EVO 3D] crabjoe:
I don't trust Sprint and their Customer service...

I ended up calling them again last night because my upgrade status still had not been reset. This time, they rep tells me he can do it, but would now need to change my discount program and force me into another 2 year contract, even before I upgrade the phone. This has me nervous to say the least because with the experience I've been having with their customer service, I don't know if I want to go another 2 years. It's not like other carriers don't or won't have dual core phones and I already know Sprint's WiMax Sux!!

Damn.. .I hate to rant about this, but Sprint has been driving me crazy with this!!
[HTC EVO 3D] Rydah:
yeah, i had similiar exp with my last call. i wonder why the change.
[HTC EVO 3D] novanosis85:
All good things come to an end.
[HTC EVO 3D] sconig:
They probably caught on...

Depending on the weekend you can get a serious discount at Radioshack, they typically run promotions to get $50 trade in on any phone, towards the purchase of a new phone.

I do agree that Sprint Customer Service is very inconsistent on what you get, some say you need an agreement that you won't leave service for 2 years. I have gotten mixed results from similar inquiries. I suggest try again or wait til you upgrade. However Sprint does take care of their long term customers, for instance if you are with them for 10 years you are automatically eligible for yearly upgrades.
[HTC EVO 3D] Night·Fire:
I just got off the phone with Sprint and had my phones updated to the full discount. I have 3 Evo's ready to be upgraded to 3D's now each with a $150 discount.
[HTC EVO 3D] firmbiz94:
Yea I really.feel like this is a temporary thing ..they cant keep upgrading us as they foot the billof the subsidie. But I am sure happy I got it while I could..I am grateful to the op..I'm.return.g to get premier gold status we havnt been on sprint for ten years (like 6) but we do have a bill over 160.00 on my family plan so i think that should qualify me.
[HTC EVO 3D] 2fastkuztoms:
called today, the guy gave me the 150 upgrade for one of my phone, check my account its showing already... thanks to the OP for the #... going tomorrow to reserve the e3d...
[HTC EVO 3D] dtblair24:
I LOVE SPRINT. I bought the Evo 4G last year on launch day and was only due for the 75$ off upgrade price. There was a forum on sprintusers.com that had this guy who works for sprint giving people back their upgrades. He got an upgrade for my (primary) line, but I didn't think the other 2 lines stood a chance.

I called literally 4 minutes and 30 seconds ago. The phone rang ONCE, the guy picked up so damn fast I was not sure if I dialed the right number. He asked for my phone#, PIN, and name. I told him that even though I am due for an upgrade, the other two lines would also like to get the EVO 3D this summer and extend our contracts. He put me on hold , came back, said he could do it. Then put me on hold to send the email or w.e he had to do. Came back again and said I should see the change in the next few hours.

He then proceeded to say that hopefully we will see the EVO3D this summer, because he is also waiting anxiously for it.

SO EASY!

Just checked, all lines showing an upgrade. Took them less than 30min
[HTC EVO 3D] rejectedkid:
Holy MOLey!! I called that number today and politely asked if I could have my upgrade moved so I can purchase the Evo 3d. within 5 freakin Minutes she came back on the line and said it HAS BEEN DONE! lolol Strange stuff with my account though says my contract expires on November of this year but originally I was not eligible for the 150 discount until sept 2012? I had upgraded to the evo back in Nov 2010 so I would assume my 2 year contact never got renewed.. But any way no matter I am now eligible for the new customer pricing on both lines.. E3D x 2 coming my way.. This has to be a Magical Number because I have been within months of renewal and all I ever heard from sprint in the past was sorry nothing I can do...

Thanks OP!!!!
[HTC EVO 3D] King of the South:
Everyone seems to amazed by this actually working. Let me tell you it is not all that special.

You are calling directly in to the retention department, that is why there are no hold times and the reps are so friendly. They want to do everything in their power to make sure you don't cancel your account. If all you want is to upgrade your phone early, that is probably an easy task for them to accomplish. They are giving you the upgrade, but in the process they are locking you in to 2 more years of service.

I have worked in two retention call centers. At both centers we were payed hourly+commission. The commission was based on two stats, short term and long term saves. Short term means that when the call ended you were still a customer. Long term meant that 60-90 days later you were still a customer. These reps are essentially guaranteeing themselves two commission checks when they give you the early upgrade.

You will be amazed at the things the retention departments at large companies can do for you.
[HTC EVO 3D] rejectedkid:
I can tell you this. My contact expiration has not changed it is still set to expire on Nov 2011 unless I upgrade. I really could care less about extending my contract. I'm not planning on jumping ship. But I've been to the ret dept before and they were ready to let me cancel before giving me anything. I had to call exec services to get what I wanted in the past.

If they are easily willing to give me basicly a new phone a year and a half earlier that I would have got it I'm all game!
[HTC EVO 3D] firmbiz94:
G

Same here..in the past they wouldn't budge on upgrades for me ..I never has success..one time I was within a month of a full upgrade and they still wouldn't do it..so that's why I am surprised by this ..I don't think it iS as common for this to happen as he says..especially when all you had to.do.was ask
[HTC EVO 3D] ausch30:
I didn't use the number the OP posted. About a week ago I sent an email to dan@sprint.com stating that I've been a customer for 9 1/2 years and since the premier change my upgrade date changed from 6/1 to 10/1 (when I get to 10years). Got a call the next day and talked to the lady, she said that she would check and give me a call back the next day. The next day my full upgrade was restored to 6/1. This might not work for everyone, just posting it as another option.
[HTC EVO 3D] King of the South:
I know you expiration date has not changed yet, but the reason you called was to get an upgrade on your phone, so in all likely hood you will be extending your contract. This is why the reps don't mind giving you the upgrade.

I will agree that they are giving out upgrades rater freely since the addition of premier levels, but retentions is always the dept you want to call when you want something free.

The key to getting what you want is having a legit reason for wanting to cancel your account. Don't just call in and ask for free stuff, the reps are usually not allowed to just give it to you just because you asked. They are supposed to give it to you as an incentive to stay with the company. And if the rep seems to not want to give you anything free, hang up and call back later. A different rep will likely have better attitude.
[HTC EVO 3D] evohog:
I just got my full upgrade reinstated on my third call. The first person offered me a 115$ upgrade buy back, so I said is have to think about it, the second person was completely clueless and said I couldn't because I upgraded in October, which makes no sense due to getting my EVO in June, third person apologized for the first two and reinstated my full upgrade. Thanks to everyone who posted this info. I was about to pay full price tor the 3d but not now ...just saved about 3 or 4 hundred dollars so I'm good.
[HTC EVO 3D] icantdr1ve65:
THANKS! From dialing the number to hanging up, it took less than 5 minutes. Now I can upgrade my blackberry b

OLD

9650 to an EVO 3D!!
[HTC EVO 3D] jayharper08:
That's always a plus, coming from bb to android :-p

Sent from "Deebo The EVO" using XDA Premium
[HTC EVO 3D] kingcliff00:
confirmed working thanks op do u think if i try calling back for my second phone on my line that isnt due for the $75 upgrade if will work???
[HTC EVO 3D] dtblair24:
Worth a try, if they are letting multiple lines on an account upgrade, sure it would not kill them to fix up that other line that is not due for an upgrade.
[HTC EVO 3D] guyandhisdog:
Confirmed. Actually, it took 2 phone calls. First guy transferred me to telesales as he didn't know much. Got disconnected during transfer so I called back. The guy who answered said he would submit BOTH my lines to his supervisor right then. On hold for 1 minute and he said upgrades would show in about an hour. He told me to text UPGRADE to 1311 to check. It took about 2 hours to show up as "upgrade NOW" and about 3 hours to show up through radio shack and bustbuy upgrade checkers.

Sweet deal. Thanks for the tip! My lines were due in August but pushed to now. Preorderd 2 Evo 3ds at radio shack same day!

2.3.4 on a Hero? Yup
[HTC EVO 3D] ScrapSilicon:
anyone else go thru rs/bb upgrade checker and not the new customer pricing (yes I now have full $150 upgrade since 6-1-2011) on for instance the evo4g(@ rs) is

HTC EVO 4G with a new Sprint account $649.99 $69.99

Standard Shipping via FedEx FREE

Satisfaction Guaranteed - Free Return Shipping! FREE

Smartphone Price Today $69.99

but upgrade is

Your Upgraded Wireless Phone (with your current number) Change Phone HTC EVO 4G

remove $649.99 $119.99

Satisfaction Guaranteed - Free Return Shipping!

$0.00

Subtotal

$119.99

Estimated Taxes (for zip code xxxxx)

$0.00

You Pay Today

$119.99

so :confused:
[HTC EVO 3D] tannerw_2010:
Just did it, and it worked on 2 of my lines, and it only took about 5 minutes. I did the "my friends told me they got their lines pushed up" and it worked!
[HTC EVO 3D] AggieT:
Worked for me.
[HTC EVO 3D] Countryazhell:
3rd call was a charm.

1st call= nothing we can do for you.

2nd call= $75 bump up credit

3rd= reset upgrade....NEW EVO on the 24th!!!!
[HTC EVO 3D] rdcrds:
I have a 5 line ed1500 plan and none of them were ready to upgrade.2 had 65$ credits already so i called and asked and they changed it for me on both.

So then i read on here and another is not ready for the 75$ off till july and they moved that one up also without a hassle.

So that is 3 total lines i had them move up for me.I have another which has a optimus s on it but that line only is 6 months old and has a non 4g on it so i do not think it would fly.I hate to push my luck but seems they are upgrading for just about everyone.
[HTC EVO 3D] nosfanatic2006:
Its only been 9 months since I renewed my account so they couldnt give me the full $150, but she did atleast get me $75 off. I'm happy :-)
[HTC EVO 3D] o0adam0o:
My contract is not up till October.. has anyone been able to get their contract reset that is/was also around Oct or later?
[HTC EVO 3D] slayer69:
My contract was not up till June 2012...so I still had a year to go....both my lines were due the $75 credit.....got them both bumped up. A Pair of evo 3d's coming to this house!!!! then let the theming begin!!!!!
[HTC EVO 3D] o0adam0o:
Thanks for the reply. Wish i saw this sooner. I hope i get it. Will call 2morrow!
[HTC EVO 3D] icm714:
I get to play with the evo 3d tomorrow, sprint is shipping one to my work so we can look at it, can't wait, but it's weird my boss told me the sprint rep. That hooks us up said out comes out this wednesday but I know sprint made it official that it's the 24th so who knows, I'll let you guys know how it feels lol
[HTC EVO 3D] RVDigital:
Please

Let us know what the Boot Loader says. (S-OFF or S-ON)
[HTC EVO 3D] KLY725:
Got all my three lines eligible for an upgrade by calling the number..

Thanks again
[HTC EVO 3D] icm714:
Mmm wonder if it would be like getting to the boot loader on the evo,
[HTC EVO 3D] A.Priori:
me either :x
[HTC EVO 3D] RVDigital:
Should be, try (with power off):

Press and Hold Vol Down and then Power, release both when boot loader screen appears.
[HTC EVO 3D] elas123:
just called and had my wifes line reset. guy told me that today or tomorrow was the last day they were gonna do this so hurry
[HTC EVO 3D] o0adam0o:
So im a bit confused. I called since my contract is up till Oct. The woman i spoke to said i was already eligible for the full upgrade. She said even tho my contract was up in Oct i was eligible for the $150 upgrade now. She said it was 2 different things. She assured me that the discount would be the same now and in Oct.

Does that sound right? Is $150 the full discount?

I just checked online and it says i have $75 discount :/

UPDATE:

So i called back and spoke to another rep. Told them what the previous rep told me that i was eligible for $150 and when i checked online i wasnt. She apologized and said she would send a request for my acct to be reset and ill be eligible for the upgrade. Wish i had a smooth experience like everyone else...
[HTC EVO 3D] PatG1:
So this is all I got...

"Considering your long term association with us, I am offering you credit

against the handset purchase to match the handset price at online price.

You can certainly go ahead and make the purchase of a new handset. Once

purchase, send us the scanned copy of receipt. We will be happy to

apply the appropriate credit on your account to match the handset price

at online price."

What exactly does that mean? I buy the phone at the discount ($75 for me) and Sprint gives me back $199 in credit?
[HTC EVO 3D] eman3316@optonline.net:
It needs to say $150. That is the full upgrade discount.....
[HTC EVO 3D] o0adam0o:
Is there any benefit from pre-ordering from Sprint? I know Best Buy will give you the instant savings. Can i keep my Sprint insurance if i go with BB? I hear they dont do lost/stolen :/

What about Radio Shack? I read they would offer $100 for your Evo 4G... but mine is beat up. Anyone have experience with selling their phone this way?

Thanks for the help.
[HTC EVO 3D] yayyay:
Just called the number as well and was less than five minutes went from May 2012 upgrade to today after 5 p.m. awesome. I am surprised how smooth that was. Spoke to Lisa and was very pleasant.
[HTC EVO 3D] ausch30:
Someone in another thread said that Sprint does instant rebates now (just like Best Buy and Radio Shack do) rather than mail-in but I haven't confirmed that for myself so I can't say for sure. I did read on Engadget yesterday that Sprint is supposed to be offering the phone on 6/21 to premier members and 6/24 to the general public. I don't know if that 6/21 includes people who pre-order through them or not, going through them you may be able to get the phone a couple days early. You can still have your Sprint insurance when buying the phone from Radio Shack or Best Buy, just tell them when buying it that you want the Sprint insurance. As for trade-in value, I have no idea. I've never sold any of my phones. I pre-ordered mine through Radio Shack. I really don't like Best Buy and, even if I did, Radio Shack is just always far less busy. When I got my EVO 4G I pre-ordered from Radio Shack, they opened an hour early for those that ordered phones and I was in and out in less than 10min. It just seems much quicker and more convenient going through them.
[HTC EVO 3D] greg.dassing:
Heres my experience from late last week:

Back in '09, I used my upgrade for the Hero on Oct 1. When the EVO launched, I paid the full $450 for it because I couldn't stand one more minute with the Hero. As a Gold Premier member, I got my $150 upgrade Oct. 1, 2010 and was planning to use it on the "next latest and greatest" which ended up being the 3D. I don't have $89 plan so I was downgraded to Silver April 1 this year. Thinking that something I earned couldn't be taken away, I didn't think to look at my upgrade for a while. With the rumor of June 24th as the launch date (now confirmed) for the 3D, I looked at it again last week and saw that I only had a $75 upgrade. I called Sprint Friday and informed them of the situation. 10 mins from start to finish of that phone call, not only did I get my full $150 upgrade back, I got a "stay with us" $45 credit to my account! So with my $150 upgrade, $45 credit, and $150 for my current EVO through Sprint's buy back program, my new 3D will cost me $5! I am an EXTREMELY satisfied and happy customer!!!