[EVO 4G General] dean_fx:
1:29:41 PM : Dean: The EVO 4G says that it is shipping with Android 2.3?? Is this true and if it is, why do I not have 2.3 on my EVO 4G?

1:29:49 PM : Candice K: I am fine. Thank you very much for asking.

1:30:14 PM : Candice K: I understand your concern.

1:30:24 PM : Candice K: I am happy to assist you with locating that information.

1:30:29 PM : Candice K: Please hold a moment while I access your account.

1:30:33 PM : Dean: No problem. Thank you

1:30:44 PM : Candice K: Welcome.

Still waiting....And still connected with the REP.

EDIT: Latest Message:

1:32:54 PM : Candice K: I'm still researching that information for you. Thanks for your patience.

1:35:54 PM : Candice K: Thank you for waiting.

1:36:04 PM : Candice K: I have checked the information for you.

1:36:49 PM : Candice K: I can found that currently there is no update regarding the 2.3 android for HTC EVO.

1:37:00 PM : Dean: So then why is it listed on your website that does?

1:37:39 PM : Candice K: One moment please, I will assist you to make it clear.

1:37:40 PM : Dean: It is on this page: http://shop.sprint.com/mysprint/shop/phone_wall.jsp?INTNAV=ATG:HE:Phones as well as this page: http://shop.sprint.com/mysprint/sho...0138&flow=AAL&planSKUId=&ptn=&tabId=dt_phones

1:38:59 PM : Candice K: Thank you for providing the additional information.

1:39:04 PM : Candice K: Let me check this for you.

1:39:11 PM : Dean: Thanks

Still connected and waiting.......

Agent is typing...

1:45:19 PM : Candice K: I'm still researching that information for you. Thanks for your patience.

1:46:34 PM : Candice K: Please give me a few more moments.

1:46:44 PM : Dean: No problem. Thanks for your help

1:46:50 PM : Dean: I'm in no rush :)

1:46:54 PM : Candice K: You're welcome.

Still connected...

1:53:00 PM : Candice K: I am sorry for the long delay.

1:53:05 PM : Candice K: Thank you for waiting. I have checked the information for you.

1:54:30 PM : Candice K: We have launched the new HTC EVO with 2.3 Android upgrade. However, for the old phones the software 2.3 Android upgrade is not available.

1:54:43 PM : Dean: What "NEW" htc evo?

1:55:03 PM : Candice K: Please do not worry it will available for the old phones as well within few days.

1:55:10 PM : Dean: The 3D I know is coming up towards its release date...However your not answering my question.

1:55:16 PM : Dean: It specifically says HTC EVO with 2.3...

1:55:46 PM : Dean: Not HTC EVO 3D...

1:56:15 PM : Candice K: I am sorry for any confusion.

1:56:33 PM : Candice K: I am not providing information for HTC EVO 3D.

1:56:35 PM : Dean: Theres no confusion, It is clear that your website is advertising the HTC EVO with 2.3....Nothing to do with the 3D phone...

1:56:41 PM : Dean: I am not asking for information the 3D...

1:57:05 PM : Candice K: Yes, you are correct.

1:57:11 PM : Candice K: I am providing information for the HTC EVO phone model.

1:57:29 PM : Dean: Yes, the one in question, the HTC EVO, which is not "new" and on your website advertises 2.3...

1:57:40 PM : Candice K: The new HTC EVO phones are coming with Andorid 2.3 pre-installed.

1:58:17 PM : Dean: So I can go to a sprint store and swap out my EVO for one with 2.3 is what your saying?

1:58:35 PM : Candice K: However, the software update 2.3 is not available for the HTC EVO phones which were launched before as of now.

1:58:45 PM : Candice K: No.

1:59:07 PM : Dean: Now I am confused....

1:59:10 PM : Candice K: The Andorid 2.3 update will be available soon for your phone as well.

1:59:40 PM : Candice K: The Andorid 2.3 update will be available soon for your HTC EVO phone as well.

2:00:00 PM : Candice K: Once it is available you will be able to install it on your phone.

2:00:18 PM : Dean: Is there any estimated time?

2:00:50 PM : Candice K: We do not have any estimated time frame. However, be assured it will be available soon within next few days.

2:01:21 PM : Dean: Ok, but overall the people that have owned the EVO for over a year now, Are on outdated software compared to newly purchased EVOs?

2:01:50 PM : Candice K: It is only a matter of few days.

2:01:56 PM : Dean: Thank you for your support.

2:02:05 PM : Candice K: You're welcome.

2:02:20 PM : Candice K: Be assured it will be available soon for your phone as well.

2:02:28 PM : Dean: Thanks :) Appreciate your help

2:02:45 PM : Candice K: You will receive the notification once it is available.

2:02:50 PM : Candice K: We value you as a customer.

2:03:00 PM : Candice K: Is there anything else I can assist you with?

2:03:14 PM : Dean: That's all. Appreciate it.

RESULT: Seems we will be getting this update within the next few days. Seems solid enough to me...She kind of expressed that...