yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] Mje2004:
You can tell if you check your sprint account online. If you check your upgrade status and it shown a $150 upgrade eligibility, then you were given a traditional upgrade reset.

If it is not posted to your account then you can get the upgrade anytime before July by calling telesales, asking for the full (premier tier adjustment) upgrade, and purchasing your phone all in real time during the call. Nothing is posted to your account (to use later), so the upgrade period ends after June.

That is the difference. I think what is happening for many people is that they are calling for the premier tier adjustment and instead are receiving traditional upgrades. The latter is much better because they are posted to your account for you to use when you choose.
[HTC EVO 3D] BigRick10:
This is for people that had a full upgrade and lost it because of the premiere change. I know some people in your situation have got away with getting the upgrade. Just keep trying.
[HTC EVO 3D] jayv1717:
Just called and got the upgrade right away, took 5 mins.. I just received a confirmation text.. Nice!
[HTC EVO 3D] steviee7:
yea before my main line lost the premier upgrade i called before and got the upgrade.. but this is my second line and i wanted to see if i could get it bumped up couple of months so i could get the e3d or sgs2 if i wanted on release date... but he mentioned he was going to note the account that he had offered me the $25 for line reset so if i call back wont they just see that?

EDIT: i just recalled from my other line and gave them that info instead of my second line and i talked to someone else about this and he submitted a upgrade reset on both lines and told me to check online in 24-48 hours for that he said there was a big chance that my lines would both get that since i was a valued customer and that I was in good standing with my payments

guess ill just have to wait and see thanks OP
[HTC EVO 3D] Whosdaman:
Okay this time I called in as a Sprint Representative and not as a customer. I ask them when exactly can a customer have a reset done on their eligibility. The account manager said they have to be partially eligible, meaning the one year.

I asked him how have some customer been able to have their eligibility reset even though they were not partially eligible at all. He said it is not possible. He has no idea how and if they could do that. The only way he said that had a possibility of being accomplished would be by upper level management, but he wasn't even sure if they could do that.

Anyways, back to the point we went on to discuss the resets. They are permanent. Once they are done they are set in stone. There is no such thing as revert customers back to their old status. I asked him if there is a certain date that there reset are ending, he said absolutely not. He said once I'm partially eligible in August that I could call back in and they would reset it for me.

So let me summarize this for everyone:

1. Resets are permanent

2. Must be partially eligible

3. This is not ending anytime soon

4. Don't abuse it, they can read the notes.

I know some people said they have been able to have their line reset even though they weren't partially eligible. Well more power to ya. I guess it doesn't hurt to try, but if you are turned down don't fret I was too. I have to wait just like everyone else.

I'm still getting the EVO 3D anyways ;)
[HTC EVO 3D] calopez_22:
I personally don't like the new premium rewards change. I tried to call that number and the only thing I achieved was having sprint bill me $75 to get my full $150 credit. So initially I am paying them for my credit. They should have kept it where it didn't matter which line u had u could use ur full upgrade.
[HTC EVO 3D] steviee7:
thanks like always whosdaman, like i said before we'll see if they did upgrade both my lines in 24-48 hours... but they both did have the 75 credit one of them is 9 months from full discount and the other line my line is 3 months away
[HTC EVO 3D] Whosdaman:
Yep, I'll be checking mine tomorrow when I go to work. I can see the notes they put on my account lol
[HTC EVO 3D] hamiltoes:
Yeah, I just explained to him that I had 294 more days until my upgrade and I bout the Evo opening day last year and I would like to get the 3d so I asked him to manually override the upgrade day and he did it for me.
[HTC EVO 3D] Maitiu:
I don't post often here, just read and lurk usually. But whoever posted this, I love you. My line wasn't even close to an upgrade since I used my last one for my wife. BUT, they did however reset HER upgrade, which I will be using for my Evo 3D in two weeks.

Her line was eligible for a partial upgrade, so I do believe that is one of the requirements. The customer service rep said she could try to get mine reset, but didn't sound very confident, so I took the sure thing and had the other line reset. I checked my account shortly after(less than an hour) and it was already reset to a full upgrade.

Thanks again OP!
[HTC EVO 3D] minieod:
where are you guys checking your account for upgrade status? just the sprint.com eligibility thing? or another thing in your actual account?

edit: reason i asked was because earlier today (close to after i called that number in the OP) it was still showing my full upgrade at 4/1/2012

just checked now: Savings Amount Up to $150 w/2yr AGR (or Upto $75 w/1yr)	Eligibility Date 06/01/2011

so now it comes down to this : is it going to be cheaper at sprint vs best buy vs radioshack? im guessing its going to be ~$200 after upgrade discounts and rebates
[HTC EVO 3D] dfskevinohyeah:
Has anyone done this successfully with a family shared plan? with like up to 4 phones?
[HTC EVO 3D] LiquidFusion01:
Just wanted to chime in and say that I got mine reset. Evo 3D pre-ordered today. Thanks to the OP for the info!
[HTC EVO 3D] oldjackbob:
That's what we have, I got two of the lines upgraded (the other two lines were already recently upgraded).
[HTC EVO 3D] jblazea50:
I got all 4 lines to the $150 upgrade.
[HTC EVO 3D] Product F(RED):
Thanks for clarifying. I guess getting it before your 1 year is all luck then. The thing is I'm #3 on the pre-order list at the store by my house/work (literally next door to the Verizon store I work in) and since I'm cool with the manager, he said he'd hold the phone for me for up to 2 weeks, which means near the middle of July. My 1 year is August 1st. I guess I'll talk to him tomorrow to see if he can do anything (which I doubt since it's not a corporate store), and I'll try once or twice more.
[HTC EVO 3D] Whosdaman:
That's exactly what I can do too. 2 weeks move up.
[HTC EVO 3D] nuggyunlimited:
Me and you got our evos the same day and I'm getting the same treatment as you I can't even get more than two lines I need two more they are telling me to wait till july 1 when I make a year
[HTC EVO 3D] nfaust01:
they never actually asked. so i never had to say anything. They only asked the reason for me calling.
[HTC EVO 3D] Whosdaman:
Hmm the first person I talked to asked me lol
[HTC EVO 3D] mattfmartin:
How long should you be in contract before you try this?

R.I.P hd2 hello Evo 3d
[HTC EVO 3D] rdcrds:
I have found that they will let you go out a month or 2 from your 75$ upgrade.If you are withing a month or so of it they will let you slide.I got 3 upgraded but the 4th was not due a upgrade for 75$ till nov so they said n on it :(
[HTC EVO 3D] rmriggin:
Perhaps they are allowing the reset based on people that used to be eligible for yearly upgrades as Gold Premier members but due to the new requirements had their yearly upgrade benefit removed (like I did). I have not called yet but I will see what they can do. I just hit my year date from my last device upgrade so I would have been eligible prior to the new Gold requirements. I was asked by the rep that I signed up with if I was a member of a credit union and I am and also it is one that Sprint recognized and the rep said that I would be eligible for yearly upgrades on account of being a credit union member.
[HTC EVO 3D] xtkxhom3r:
i called in and got all 5 of my lines moved up to the full discount! thanks a lot for posting this bro!
[HTC EVO 3D] steviee7:
just checked this morning and yep both my lines got reset now they say i have 150 upgrade since june 1st! :)! because they love me :p:D:D:D
[HTC EVO 3D] xlGmanlx:
Android police posted something to the effect of this thread but with feedback from sprint
[HTC EVO 3D] oldjackbob:
Link, please?
[HTC EVO 3D] rollrsk8ter:
I guess they are referring to this:

http://www.androidpolice.com/2011/0...ast-sprint-premiere-yearly-upgrade-heres-how/

But IMO the article doesn't report on it all. I believe they are doing non-premier on a case by case basis.
[HTC EVO 3D] 2k4mach:
lol just tryed and got denied then the guy asks if I was satisfied with there resolution to my problem. i said no and he hung up on me haha.
[HTC EVO 3D] steviee7:
call again and try again, first time i called i got nowhere second time they reset both my lines
[HTC EVO 3D] Product F(RED):
i got it! Details in a minute!

---------------

I called up the number and spoke to a very nice lady. I didn't mention anything about upgrading at first. Instead I tried a different approach. I told her about legitimate problems with service I've been having:

- 300 kbps data speeds everywhere I go since February, which I was promised would be fixed in May

- No service inside my house, and no FIOS/Cable, so Airave won't work well (yet)

- Premier system was one reason I came to Sprint, and now I'm stuck on Silver because I won't pay for 3000 minutes when mobile to mobile on any network doesn't use any minutes.

- My job at Verizon offers me $25/month for 1500 Minutes, Unlimited Text + Data.

She was very kind and apologized for my issues. She said she'd see if she could do a Tier Override or if there was any other way. I waited 5 minutes on hold and she came back and said that she spoke to her supervisor, who agreed that they'd do a manual Tier Override (only the supervisor can do it). Doing this will push your upgrade to 24 hours after your call (and when you use it, your next upgrade will be in 22 months). Awesome!

Remember, just be nice to them. Tell them it's ok if they take their time when they put you on hold. Don't be mean or say something like "My service is ****ty, I wanna cancel. What can you offer me?". I said "[...]I've been having really bad service and if you look at my account, you can see that I've been calling since _______ about the problems, which were supposed to be fixed a month ago (the truth). The other thing that upset me was that the Premier system split took away what would have been my annual upgrade. Can you at least fix that for me? It'd be another reason for me to stay with Sprint".

That's it. It's all luck. Most supervisors will tell you to wait until your 1 year, but you can get it beforehand.
[HTC EVO 3D] kcodya:
Awesome man! All it takes is a little diligence.
[HTC EVO 3D] digweed4me:
I only been with sprint for 3 months since march and i got text message saying u are qualified for full upgrade 150 for new device. first i couldnt believe it so i call sprint rep and she was also surprised how that happened she was saying some kind a glitch may be and she said no matter what u are getting full upgrade 150 discount for new device. I am getting evo 3d and sell my evo on craiglist for 200 easy.
[HTC EVO 3D] Product F(RED):
Wow, I think you're luckier than anyone here lmao.
[HTC EVO 3D] DaYoung1:
I thought I would shoot this idea over. For those not qualified for the full upgrade because they are not in the full year. If you currently do not have auto pay on your account then by doing so now your account will qualify for the bill me option which means if you wanna pay full price for phone then they can send you the phone without no money paid upfront and you can pay for the phone on your bill. This has been confirmed by one of the reps on the phone number provided as well in my local Sprint store. Another option you have is having it billed to you but even tho you have the pay the full price you can call Sprint billing and negotiate a payment arrangement to not pay the full cost on the first bill. Just a heads up and since I just did autopay I called back and asked if I was good to go they told me I'm eligible for the bill me option. It's a piece of cake.
[HTC EVO 3D] rdcrds:
to the poster who said he hung up on you that is bs they live and die with a good rating and will transfer you to a higher up if you say no.
[HTC EVO 3D] fatboypup:
I've emailed Sprint cares about this but June 1 ill be calling if I don't get anywhere with the eteam
[HTC EVO 3D] novanosis85:
Thank you for the info. Called rang once and put me on hold for 4 minutes and my reset will be in affect 24hrs from now.

Originally my upgrade was on April 2012

Very happy!
[HTC EVO 3D] drbadass:
This is amazing

Rang once, gave them my info, and I'm getting my upgrade back as of June 1st. Awesome!
[HTC EVO 3D] fatboypup:
They emailed me back granting me a one time courtesy upgrade June 1 ...yay
[HTC EVO 3D] vedavin:
Thanks a lot OP!!!!!!!! worked for me :)
[HTC EVO 3D] novanosis85:
Wohoo!!!!
[HTC EVO 3D] mcampos7:
Just tried this, I know I can already get the $75, she said since I'm not eligible for $150 til 2012 she can't do it. If it was sometime in 2011 she said she could. I told her a Rep from the store told me to call about manually over riding the upgrade eligibility. Worth calling back and trying again? Something particular I should say?

Edit: Just looked, 02/01/2012 Save $150. Less than a year away, wtf?
[HTC EVO 3D] JBone19:
Worked for me

My account is in good standing and and my upgrade June 1st $75 and was changed. A couple of rings and the rep was very friendly and knowledgeable. Big thanks to the OP!
[HTC EVO 3D] mcampos7:
2nd try worked for me!

Thanx guys, called again, basically said the same thing as the first time but noted a "few friends" who were able to do it, used a couple of your upgrade dates (used the thanks button) and she pushed it through. Good lookin out XDA community!
[HTC EVO 3D] JBone19:
The rep called me back as a courtesy and gave me an additional 300 minutes :) a month for free. :D
[HTC EVO 3D] RVDigital:
I can confirm as well.

I initially called Sprint because I wanted to prepare for the release of the EVO 3D. I did not want to pay anything more than New Customer Pricing. I was prepared to cancel the contracts of each of the two lines on my account. The Contracts for the account expire in Oct 2011, so the ETF for each line would be $50. The beautiful part is at a certain point before the contract expires, the ETF flat lines at $50 and you have bargaining power if you can accept the fee.

I called Sprint and advised what I was trying to do. I told them that I wanted new customer pricing and I was willing to cancel my account and go elsewhere if I needed to. I really didn't want to leave Sprint, but you got to play hardball. I was transferred to the Retention department to handle my case after I mentioned the Hot Button word "Cancel", but I wasn't actually ready to cancel, just asking questions. I guess they don't mess around when you say this. After the rep clairified what it was that I was trying to do and after clairifying that I was doing this for a phone that was comming soon, she flagged my account for new customer picing which to my surprise, is virtually the same pricing someone within the upgrade period is given. I was not aware Sprint was doing this as it hadn't always been this way. The rep advised that it would take a few days to take effect. I asked her to ensure it was set for both lines. The rep advised that she would send the request to her supervisor and that I should receive a confirmation email within a few days. I asked the rep "If it's approved, does this mean that I can go anywhere (ex: Best Buy, Radio Shack, Sprint Store, etc.)?". The rep replied "It's not a matter of

IF

, it

WILL

be approved, and yes you can go anywhere just like a new Customer.". I excitedly thanked the rep and advised her that I love Sprint and would be happy to be a customer for life with such a high level of Customer service.

A few days had passed and I hadnt recieved an email with confirmation. I was a little disappointed, but not surprised as these things happen. I called in again and asked the first rep to verify that both phones qualified for Upgrade/New Customer pricing. The rep confirmed that it was all set. I felt a little hesitant, I wanted to be sure. Nothing worse than waiting till launch day to be dissapointed. I ran across an article on Engadget that showed Best Buy started doing upgrade checks on their Best Buy Mobile site. I dont know if this is new or something that's been possible for awhile. I felt that checking upgrade eligibility via a 3rd Party on not through Sprint directly was the best way to Validate. I went to http://www.bestbuymobile.com/upgradechecker, typed in my details and voila, I'm good to go and ready to fly on launch day. Now, to figure out when

EXACTLY

that will be.
[HTC EVO 3D] jonesdana:
9-1-2011 Full upgrade date before the call

6-1-2011 Full upgrade date after the call

All I said was that some friends were offered the same deal with later dates and wondered if I was eligible. He said I was and to wait up to two days for the account to reflect it, but said it would go through no problem. On the phones under ten minutes. Saved me 225.00. Thanks OP!
[HTC EVO 3D] animal7296:
I too had 2 of my lines reset but that was back immediately following the change. I am going to see if I can get the other 2 lines reset as well.
[HTC EVO 3D] bmoreboy02:
I had my mothers line reset and my girfriends line reset. Im a gold customer so mine was already eligible....wow 3 evo 3ds for us lol.....thanks so much.for posting this info man. We need less trash talkin on xda and more helpful people like this

Sent from my PC36100
[HTC EVO 3D] jayharper08:
Wow this is awesome. Just called. Rang once and spoke with "Michelle". Super nice. My line was already getting the full discount, wife was only $75. She upgraded hers AND said to email or call her directly after we upgrade and she will take $100 of the invoice. Holy shiznit. So if they are $199, basically get them for free. Thank you op!!

Sent from "The EVO" using XDA Premium
[HTC EVO 3D] Raphielh:
Confirmed

Just wanted to say I called this morning and spoke with Will. I told him I wanted to upgrade to an Evo 3D but I was told that my $150 rebate wasn't yet available until 2012 and I wanted to see if he could override that. He was insanely nice. I believe he answered the phone stating that it is a customer retention line, so that would make sense. He said mine would appear in 24-48 hours, but that if his manager was working this morning, he would personally go place it on his desk. Like another post said, he confirmed that the override

would

occur (it was not a perhaps or maybe scenario). I wasn't on hold at all, and I was on the phone for something in the order of 5 minutes. Quick and easy. He also said he didn't know when the release date was but it should be soon. Since it is just a manual override giving you the $150 credit, he said it could be used on any phone, not just the Evo 3D.

Hope this post is helpful!
[HTC EVO 3D] XxDjbluexX:
Thanks dude. I also want to confirm that it works took about 7 minutes. I spoke to a lady named Louisa and she was very nice and respectful. I told her I wanted to have a manual overide done so that I can get an upgrade and when she asked why I told her I wanted the Evo 3D. She went to get approval from her manager and that took a couple of minutes but she popped in every now and then to confirm that she was still there. She said it would take 24 hours and also offered me some kind of new service, she said for $65 I could also keep my original upgrade, So I could get an Evo 3D and still have a upgrade in October. But she said it also renewed my 2 year contract so I kindly said no thank you and she said it is no problem.
[HTC EVO 3D] m4rk0358:
$199 will undoubtedly be for new lines only. We'll be getting $150 off the regular price.

Swyped from my EVO
[HTC EVO 3D] novanosis85:
What do you mean?

I thought only the $75 off was without instant savings

$150 is with instant savings...
[HTC EVO 3D] m4rk0358:
I hope you're right but I find it hard to believe that they'd be giving out all of their new super phones for $50 a pop.

Can any Sprint employees in here confirm for us? Thanks!

Swyped from my EVO
[HTC EVO 3D] Impulses:
Heh, I just came from my local Sprint store where one of the salesmen seemed to be in disbelief that I had an EVO 4G on the cheapest plan and I had an upgrade available already. When I started talking about the 3D he actually went to the computer and asked to check up on my account, I guess he wanted to see it for himself. :p

I just got the Airave today that they offered me when I called about the upgrade, installed it a few hours ago, didn't really take all that long to initialize... The manual says it could take up to two hours but I don't think it even took 15 min (GPS seemed to be taking a while to lock in so I used the wired antenna). Signal strength could be a bit higher, but it did take me up from 1 bar in certain rooms to 3-4 almost everywhere around the house, I think I need to place it higher up and it'll probably do me a solid 5 all over this heavy concrete house (right now it's like barely waist high).
[HTC EVO 3D] Impulses:
Now to pre-order my EVO 3D at Studentrate... Waived activation and $35 rebate ftw. I dunno why so many people are eating the $18 activation fee at the stores just to have it a lil' sooner, there's actually SIXTY people on the waiting list at my nearest store... That's crazy, I didn't think demand would be anywhere near that high.

P.S. If you're thinking about doing a trade-in and you're worried about the trade-in value of the EVO 4G going down (they did recently lower the on-contract price after all), you can register your trade-in online (to send it by mail) and the value is locked in for 45 days... I still intend to do mine in-store but if the price goes down then I've got that fail safe to send it in and still get $150 for it.

I know I could maybe Ebay it for $250-300 w/some effort but ehh... I've seen a lot of 'em selling for $200 at most. For a $50 difference it isn't worth the hassle and my time. Ebay's flooded w/brand new EVO's going for $300+, it's lowered the price of used ones imo.
[HTC EVO 3D] rdcrds:
the evo is coming down in price.And there is no shortage of evo 3d's in fact sprint is more worried about getting all the phones out without a delay because of how many orders not how many will be on hand.
[HTC EVO 3D] ScrapSilicon:
Went into bestbuy yesterday looking to see if they had some external bluray players(nothing of interest found) walked over to BBmobile and girl over there tried pushing tablets at me when I spotted $1 yellow tag on evo4g w/2yr contract. She said they had just dropped to that price.. today I see on www.bestbuy.com $ zero on 2yr contract ..lol ..but only available instore

http://www.bestbuy.com/site/HTC+-+E...int)/9895819.p?id=1218192399934&skuId=9895819
[HTC EVO 3D] aronslusa:
We have 7 lines, and I've done three of them successfully thus far. The others are just a touch too far out, and one is our Primary that resets every year.
[HTC EVO 3D] nuggyunlimited:
I just got denied again told me I have to wait until august 1st for both of my lines to upgrade. :-( he said the phones won't be realisticily out until around late july and that they are being pre ordered like hotcakes but there is nothing he can do....
[HTC EVO 3D] 2k4mach:
lol just got denied again. the manager reviewed my call from yesterday and she said i was very confrontational with the rep that hung up. WTF he asked if he resolved my problem to my satisfaction i simply said no because he didnt and he hung up. smh
[HTC EVO 3D] novanosis85:
What problem did you have?
[HTC EVO 3D] 2k4mach:
getting my damn upgrade reset lol. im on hold with them again to complain about these reps ive dealt with lately. if sprint has the best customer service id hate to see how pathetic the other carriers service is.