yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] yayyay:
Sprint customer service rocks!!

So I called in a few weeks ago to see whether they would upgrade my line early. Sprint gladly did, By a whole year might I add. No fuss no headaches.

Fast forward to today and I call sprint again because I see in another thread that they are offering credits for early upgrades. I call and ask about it and the nice lady on the line says, let me look at your account. I wait for a few seconds and she says that she can give me next month's bill free. The base plan with no additional lines which is 129.99. She asks would I like to apply this discount? I say sure in a very calm voice (deep down I'm like hell yeah do it!). Then she asks is there any other concerns or questions about your account? I tell her there is. I asked her if there was anything they could do if I have bad reception at my house. She says hold on a minute, let me see what I can do. She asks me if I have high speed internet? I say yes. After a minute or so, she tells me that they offer something called an airave. It costs, (a price in which I don't remember her saying) and it is 4.99 a month. We can offer it to you for no cost at all with no monthly fees. Would you like to try it? I say sure again very calmly, but deep down I'm like f*ck yeah, this is awesome. She tells me that I should be seeing the package on July 1st. I thank her for her help and wish her a wonderful evening.

All I can say is hell yeah. If it wasn't for these threads, there would be no way that I would call Sprint and ask them for something. The OP's have been thanked. I know I am customer and all but I feel like Sprint went more than out of their way to keep me happy. All I had to do is ask and Sprint gladly gave it to me.

I made a duplicate post in two threads because I did both and they worked for each one. I would urge anyone on the fence about trying it to try. If you don't ask, you will never know.
[HTC EVO 3D] nyc_zx10:
Has anyone else had experience with this method?
[HTC EVO 3D] slayer69:
Most if not all the people in this thread that did get the upgrade were already past their one year anniversary If you do not have the partial upgrade available they seem to not be able to over ride the system. So you should be good to go once that is on your account.
[HTC EVO 3D] arozer:
Called the number in the OP.

Told her I have been with Sprint for 1 yr and 1 month. I have 5 lines. Line 1, the primary line was automatically due for an upgrade(for some reason) and took advantage of it. However, the remaining 4 lines also want to do an upgrade since it's been over a year. I explained the situation mentioned here.

Her exact answer:

"I'm sorry I can't help you with that. I understand that was a promotion we were giving a few months ago but right now we cannot override anything."

I say "So you're saying you stopped a few months ago?"

Her: "Yes."

Me: I see. But my friend(OP, lol) was able to get it just a few days ago.

Her: Well I do not know what your friend got. I'm sorry but there's nothing I can do for you.

She was real nice though, and I was very polite to her.

Sucks I guess. My siblings can't get new phones, Lol.
[HTC EVO 3D] nyc_zx10:
Try again.

The first time around I was shut down as well.

I'm not sure what is different in the system that each rep has a different answer but the 2nd time around I got somewhere further.

Just waiting until Friday to confirm this worked out.
[HTC EVO 3D] vboyz103:
Yep try again! I got the same response too first time I did it. Called back and was praising Sprint and how I like their services. But I got my 4+ years with them to back it up though :). The upgrade reset went instantly after I hung up cuz they texted me literally 2 minutes after.
[HTC EVO 3D] vboyz103:
Call back the next day, I got same story as you did but decided to try my luck the next day and got it.
[HTC EVO 3D] arozer:
Yep. You're right. I called again and this lady named Rachel did not only 1 but 2 lines override. Lol. So if I ever need a new phone, I can use my dads for myself.
[HTC EVO 3D] nyc_zx10:
Have had a few glasses of wine over dinner with the wife when I had sat down on my couch to catch up on this thread.

Picked up the phone...called back. Got it done and I have confirmed via my online Sprint portal that

A) Upgrade reset was done

B) $70 Credit applied to my account

C) 300 Extra minutes were added to my plan

BIG ups to the OP, man.

Good Sh!t. :D
[HTC EVO 3D] aronslusa:
I'm waiting until July 5th to call again.

Maybe then I'll get Tyrone back on the line, dude was AWESOME and ever so helpful.
[HTC EVO 3D] rutter9:
It worked perfectly!

All I did was call and said a store manager told me to call this number for a manual override and they asked no questions.:)
[HTC EVO 3D] nyc_zx10:
Call....Sooner.

Don't listen to what they tell you about dates or system not allowing you until a certain date. bla bla bla.

If that was the case, I had the same story told.

3rd time worked.
[HTC EVO 3D] agat63:
I'm with sprint less than a year and I have all data family plan with 4 lines.

Called them June 1st and ask to reset my 4 lines due to changes in sprint policies.

They put me on hold for about 3 min and when rep came back she told me that she can do it for 2 lines only.

So she set 2 lines for full upgrade after me being with sprint about 11 months.

Couple of weeks later I call spring customer service and asked about contratc renewal loyalty credit.

They checked my lines and gave me 2x$70 toward my 2 full upgrade and applied that credit to my monthly bill.

Took me about 5 min on the phone.

So I've got my EVO 3D for 199-140=$60.

Waiting for SGSII to upgrade second line.
[HTC EVO 3D] chrischoi:
That number looks like the retention line. You pretty much have to pretend to cancel to get these deals.

Verified it is.
[HTC EVO 3D] sling:
What a day.

I ordered 3D full price retentions gave me 100.00 off device for being 7 year customer.

Today I received the bad boy finding light leakage galore so I took to Corp Store in Virginia Beach VA to exchange and they turned me away telling me that no exchange could be had for such issue :eek:

I told them to keep it called retentions from store explained issue & they gave me another 50.00 credit told me to go to different store pick up a new one so I did.

Its in tip top shape 2d-3d key is tiny loose no big deal I'm happy.
[HTC EVO 3D] napalm5479:
My wife had the no Green Hornet not loading up issue. The store clerk looked at and said all he could do is reset it back to factory. I had numbers to get off of there so I told him I would do it. He said if that didn't fix the problem they would have to swap it out. Of course it didn't went in yesterday to swap out the phone. The guy I dealt with yesterday was off and was told by the girl working that we had to got the full service store 15 min away (gas ain't cheap) and see if they could reload it. That store told us its not there issue the phone works fine and to take it up with HTC. Called Sprint when I got home and they informed us that they should of swapped out the phone no questions asked and gave us a $10 credit for gas. Phone guy was great store people crappy.
[HTC EVO 3D] sling:
A majority of Sprint stores stink to high heaven.

They need to fire and hire new.
[HTC EVO 3D] Ophois:
What account information is needed, Pin, security question/answer and account email?
[HTC EVO 3D] agat63:
Yes.

Pretty much that's all what sprint rep asked me.
[HTC EVO 3D] Chommer:
I called Sprint to get my MSL so I could remove the 3G proxy and they gave me a $50 credit to renew my contract for 2 more years. I informed them that I had just renewed my contract for 2 years last week when I got my Evo 3D. She said yes, but this was a separate offer and would extend the contract for 2 years from today instead of last week.

Free 50 bucks? Yes please.
[HTC EVO 3D] Jeremiah239:
Ok so I tried this today and the lady said she can do it but she has to send it to her supervisor to get approved, she said she would call me back in 1 hour then right b4 we hung up she said 1-2 hours. Well its been over 2 hours and I haven't heard anything and I don't have my upgrade on sprint.com, should I call back?
[HTC EVO 3D] bmoreboy02:
I think this is possibly the best thread in this forum so far. This number is tbe reason i got three evo3ds for $200. Thanks op you saved ALOT of people ALOT of money
[HTC EVO 3D] sling:
They don't call back much of the time.

They might be applying credit to next next billing cycle.

Give them a call in 3 days check status
[HTC EVO 3D] Jeremiah239:
To late I called and got it applied instantly!!!!! I already ordered my E3D!!!!

EDIT: BTW thanks so much OP I would of never done this if it wasn't for this thread!
[HTC EVO 3D] Product F(RED):
It's a win-win situation. You upgrade early, they add another year to your contract. Everybody's happy. And if something better comes out, you still have your 30 days to switch.
[HTC EVO 3D] davezilla17:
I called and they said I can buy out my contract for $75. When I asked about being offered a $50 credit to offset the charge the rep said he can't do it. Better than nothing I guess.
[HTC EVO 3D] clutch_08:
You should of hung up and called again. I hung up on them five times till I got what I wante

It didn't cost any thing to buy out
[HTC EVO 3D] Ophois:
Called 'em today, Got told that they couldn't do that. The rep put me on hold for a bit after saying "Hold on a second..." then came back and said that she could restart my upgrade to the $150 rebate, I'd have to pay $200 for the E3D but it's better than 475. 'Sides, I could always use my OG Evo as a trade-in and knock off $150. But anyways, Went ahead and did that and got a call back from sprint ~1hr later being told that my upgrade has been reset and i may now get the E3D for the reduced price. +9001dkp to Sprint.
[HTC EVO 3D] cbrown245:
I callled and got told by one rep they would reset my upgrade and by another that said I would have to pay a 75 early upgrade fee. Got a call back from them saying no fee and I could go into the store and get it for $199 and then the EVO buy back for 150 so I would pay 49.99 plus tax. Walked out with my 3vo an otterbox commuter case paying a grand total of $87.53. Can anyone say FN AWESOME.
[HTC EVO 3D] warrior420:
i was told i could get the $75 and not a date reset and he also offered an additional months pay "to help out with buying the phone" and then the buy-back for the Epic. in the range of about $300 total to put towards the phone. they didn't know anything about the phone, and i told them to give me a callback when they do so i can get some real figures, because we don't know how much sprint is going to have the phone for. And im going to try to push for a full upgrade again. But, all in all I'll be getting this phone.

Anyone have any "Ammunition" to give the rep? in terms of getting the full upgrade?
[HTC EVO 3D] Genjinaro:
Pretty much the same thing I did, I sold the EVO 4G back to them ($150) to offset the cost.

Afterward I noticed that I get a %16 discount off of of my monthly plan & I get %6 off of accessories. Not sure if the rep did me a favor or its on of my Premier perks. :confused:
[HTC EVO 3D] firmbiz94:
I called retention yesterday trying to get them to take my e3d back and reinstate my eligibility ..I told them I was having issues and I was on my fourth one already. After being transferred a couple times a manager got on the line and told me they no longer can do that and that theyvwoyld buy back my 3d for $130 bucks ..what a joke ..they also offered me a Samsung instinct. I almost laughed ..he said he made note of it and said to go to a corporate store and talk to the manager and he may help me out since I'm on my fourth 3d and still have issues ..he said he made note on my account so 'I dunno. I really just wanna give this thing back and get the epic touch ..hopefully it will get better reception and actually ring when within range of my airwave..anyone ever have luck with this kind of situation.
[HTC EVO 3D] Genjinaro:
Sell it, I'm sure you will get it off your hands easier that way.

Try $290
[HTC EVO 3D] Impulses:
I've got an EVO 3D and an Airave and no issues whatsoever with calls, had the Air Ave even before I got the phone, they work great together... Only issue I have is the persistent bug where SMS received while on the Airave are always time stamped one hour behind, fiddled with some Airave settings but havent had the time to really troubleshoot it, not a big deal anyway.
[HTC EVO 3D] daneurysm:
I'm no spring employee, but the way it always works with Sprint is your full upgrade is the same as a new customer price. Retail is $499.99, minus $150 full upgrade and this magical rebate that I never understood anyway brings it to $199.99

You used to have to either go to Radioshack or Bestbuy to get the rebate instantly or mail it in to Sprint. I think sprint even does it instantly now.

I've asked to have this magical rebate and pricing explained to me--many times--only to leave more confused. Whatever....with a 'full upgrade' or a 'new customer' line you pay $199.99
[HTC EVO 3D] jhawk2002:
I called in as well. I told them I was considering canceling as noted in my previous conversations with CS. I explained that some friends had got a "manual override" and that if I got it as well I would stay with Sprint. Sure enough she put me on hold for a minute and told me that my account would be reset after June 1st. I believe her name is Kim and she was very nice and told me she would give me a follow up call to make sure my account was upgraded. Thanks OP!!!
[HTC EVO 3D] djdisturbed:
umm, have you ever gotten a new phone on sprint w/ the full upgrade price? They give you the "new customer" price of the phone if you have the full upgrade price. It says $150 off the price, but when you go to pay for it it will cost whatever they say it will be for a new customer on 2 year contract ($199)
[HTC EVO 3D] novanosis85:
Now now he just thought it was to good to be true...
[HTC EVO 3D] XxDjbluexX:
This really service is amazing, I called around 11:30 and was told it would take 24 hours but my account has already received the change. It says I have been eligible since 5/01/2011, before it said I would be eligible on 10/01/2011.

Is this some kind of special number/department?
[HTC EVO 3D] novanosis85:
Customer retentions
[HTC EVO 3D] XxDjbluexX:
oh ok thanks
[HTC EVO 3D] maxawesome:
I'm actually pretty stoked to hear that Sprint has improved since my last LTR with them.

I moved to T-Mobile in 2005 and haven't looked back until this AT&T merger nonsense, and their ever-tightening data policy.

Sprint will be my new carrier starting with the release of the EVO 3D, and I'm looking forward to it.
[HTC EVO 3D] nfaust01:
I called and they said they could give me a buy up program. Basically starting now i pay new customer price but they add $65 for a buy up. Every month until october that 65 will reduce by 5 every month. So in June or July it will be new customer price plus 55 or 50.

This is acceptable but i think i may call back to get that buy up fee taken off and just get the new customer price flat out.
[HTC EVO 3D] nate420:
main reason i switched was data problems and the fact i was throttled @ 2g speeds on BOTH LINES for 5 months straight

they let me out of contract no ETF and sprint gave me 125 per line to port over =)

im happy that means the evo 3d will only be like 80 bucks :)
[HTC EVO 3D] xxdakyddwestxx:
Sweeeeet

i will call tomorrow morning and hope this works that way me and my dad get upgrades and i can sell my evo and have enuff money for the 3d

any tips for me so I a pro tomorrow on the phone

thanks for the future help you guys are awesome
[HTC EVO 3D] XxDjbluexX:
There's not much to it....just ask to have the upgrades pushed up so that you can be eligible to get a new phone. Also have your account pin # on hand.
[HTC EVO 3D] khmervision:
Has anyone with the everything plus plan(new sero) able to do this? Just called and got transferred to another number that handles employee accounts and said they were'nt unable to move it up they could if I was within 14 days..even said manual override
[HTC EVO 3D] INebilim:
thanks OP, I just called the number and the woman is super helpful. I guess paying $50 for the E3D is nothing to complain about
[HTC EVO 3D] xxdakyddwestxx:
thank you

I also can confirm it worked call in this morning and its being processed as i type this.

Much thanks for the number ill make sure i keep this in my contacts lol for next year
[HTC EVO 3D] m4tt.03:
I called in today and was able to get one of my lines upgraded from a $75 upgrade to the full $150..

Redefining Android With My Miui Evo

HTC Evo. HW 003

MIUI 4.29 w/ Tiamat 3.3.7 SBC
[HTC EVO 3D] Rydah:
I used the phone number that my boy JayHarper08 posted. Got my upgrade back without even asking for my full upgrade back. (even though that was what I was calling for.) Took only 5 minutes including the wait while she submitted the info. Yay!!!
[HTC EVO 3D] bobross:
Thought I'd give it a try... doesn't hurt to ask. I have 7 lines on my account. They're bumping up 5 of the 7 lines to be upgrade eligible as of 6/1/2011. Otherwise, those lines wouldn't be eligible till 6/1/2012.

Interesting notes, my main line wasn't due for an upgrade till this December (as even stated in my account on sprint.com). However, the agent I spoke with said that their system showed it was eligible as of 6/1/2011. This was before even attempting to adjust the lines on my plan. Also, I didn't even ask that any other lines be "manually overridden", but he went ahead and did it anyway. He said it will take about 4 hours to show up on my account. He gave me his name, some sort of confirmation or interaction number, and will call me back to verify the changes.

All in all, quite a pleasant experience. It is rare that I've had good customer service from Sprint.
[HTC EVO 3D] OneStepAhead:
I thought it was the other way around, with best but and radio shack you know you'll get the instant rebate, with sprint it could be a mail in. I cant think of anytime a phone was cheaper direct from a carrier.
[HTC EVO 3D] pzztgotbagz:
Just wanted to say i was graced with the same. They are doing this 1 time since they switched people from GOLD to SILVER to save face it is in the Playbook for this month. Also take into consideration that a few people who are getting the EVO3d and do not currently have an EVO tax on their lines will be paying sprint $240 extra over the course of 2 years so it doesnt hurt them to give you the upgrade. But it is nice to see that sprint is finally doing something right in the name of their customer.
[HTC EVO 3D] galdones:
Thanks murusmaximus! I called and talked to Account Services Rep Jordan. He was able to the upgrade date on my sister's Palm Pixi from Jun 2012 to a $150 off new customer upgrade pricing effective immediately (includes all rebates and instant discounts on top of that!) I didn't want to get greedy and upgrade all of the phones on our line (6 phones total).

BTW, her Pixi's backing is completely stretched out from the heating of the battery during calls. She's tried the touchstone backing and that has the same problems too. I think she'll be happy with the news. Sprint really needs to get more love out there!
[HTC EVO 3D] portojohn:
I just got off the phone with Charles at Sprint and can confirm this works like a charm! Thanks OP and everyone else who commented!!
[HTC EVO 3D] King of the South:
Took all of 10 minutes to get my upgrade. Thanks !
[HTC EVO 3D] crabjoe:
Update... I just checked my account online and from what it shows, I wasn't moved back to Gold for one last upgrade, as I was told.

Has anyone else checked their online status?
[HTC EVO 3D] YoungSinema:
I, too, want to confirm that this work. I wasn't eligible for an upgrade until August 2012, but after speaking to Tammy I'll be eligible within the next 24-48 hours due to a limited special promotion by Sprint.
[HTC EVO 3D] Faluzure:
For those of you calling in, are you re-signing your 2-year agreement before you get the phone?

I want the EVO 3D (which is not out yet) and I'm still under contract. The Retentions rep wanted me to resign my 2-year agreement even though I'm not getting a phone for at least a month or so when the EVO 3D comes out.

I was a little uncomfortable with that part and told her I'd call back later.
[HTC EVO 3D] YoungSinema:
Nope, I didn't have to. I read somewhere that someone was having problems, but they just called back nd everything worked perfectly. So, you did the right thing--just call them back.
[HTC EVO 3D] firmbiz94:
I mean when you use the subsidy on the phone you will be re signing for another two years..they arnt doing it for nothing..but I wasn't going anywhere anyways since their prices can't be beat..now ill be able to get the e3d for free when I trade in my og evo..I'm excited for sprints new network going hot soon..3d and fast 4g
[HTC EVO 3D] eman3316@optonline.net:
Worked like a charm and the CS rep was the nicest guy......Being that I am a customer for over 10 years, he kept saying he appreciates my loyality with Sprint and he would show the loyality back by ugrading my other line.....
[HTC EVO 3D] wrxlvr:
I called in and got my upgrade for this year restored. Love Sprint.
[HTC EVO 3D] SuperSonicEJ8:
just called this number and the person i spoke to was very friendly. he was willing to move my upgrade forward but informed me that I was already eligible. i guess the person that told me I wasn't eligible yet at best buy was not having an A day lol. anyway I am stoked to get this device in my hands now. If I can sell me evo4g for $250 I will actually be making money :D
[HTC EVO 3D] i-l-l:
So how long does it take to show up in your account?
[HTC EVO 3D] novanosis85:
24-48HRS
[HTC EVO 3D] mazpro:
This worked great, I called the number, a very friendly lady answered and helped me get both of my lines upgraded. On 1 line I had 305 days for the $150 off and on my second line 61 days.

Thank you very much for posting this info.
[HTC EVO 3D] crabjoe:
For those that haven't checked to see if they actually got their upgrade status changed, please check.

When I checked online, it was not appearing so I just called them again. This time, Erica (sp?) said she would rush the change in upgrade status so it happens within an hour.

Now I've got my fingers crossed that it happens this time.

BTW, I told her about my signal issue at home and she is sending me a free Airrave. In the past, when I had called, all I ever got was a refurb phone which never fixed the call dropping issue.
[HTC EVO 3D] SuperSonicEJ8:
wow thats awesome! sprint is really stepping their game up. this phone number appears to be the direct line to the nicest sprint ppl in the world
[HTC EVO 3D] eman3316@optonline.net:
When I get good customer service with Sprint I always make sure to respond to the email they send after the call saying how pleased I was with the service. There is nothing better you can do for a CS rep then send in compliments on their service and how well they handled the call.
[HTC EVO 3D] mazpro:
Just following up, I just received a call back from sprint. 2 hours after my first call. They were confirming everything we spoke about and informing me that the upgrade is now available online, i checked and it is indeed. :)

I will be doing it this time, they just made me a happier customer that I was before.
[HTC EVO 3D] bagelicious:
This worked for me as well. I bought the Samsung Epic last August and have been dying to get rid of it. Since I switched from AT&T last year I'm still relatively new to Sprint, yet they were able to give me the full upgrade pricing starting on 8/1 this year. So it looks like I'll just sit here drooling at the E3D while you guys get a month's head start.

Can't wait! Thanks again, OP!
[HTC EVO 3D] Rydah:
ok cool, i was freaking out. i called Monday and she said the manager will finish the process Tuesday around 1 est. ill wait til tomorrow to call if needed.
[HTC EVO 3D] cdszoke:
Thanks OP! I called this morning and they were able to reset 2 of my lines back to the full upgrade. Plus they told me it could take up to 24 hours to set it, but, it only took a hour to show up on the website. This really works! The lady told me it was called the silver awards upgrade program. Or something like that at least.