yashsingh1/xdaforums huggingface dataset:
[HTC EVO 3D] kerms:
How are people able to get more than one line on a family plan upgraded? They told me that only the primary line would be reset whereas the other lines (all started last year when we got evo 4g's) would not be. I couldn't get them to budge on this. Any tips? Looking to get a second line to be eligible for an upgrade.
[HTC EVO 3D] BigRick10:
Only the primary lines on family plans got the yearly upgrades. All other lines were got the 22month upgrade timeline. They wont change those at all. They will only reset your primary line as that was the line that was originally due this year but got lost due to their premier change.
[HTC EVO 3D] kerms:
That's what I thought but it looks like a few people in this thread were able to get all their lines reset for upgrade, that's what I'm referring to.
[HTC EVO 3D] xlGmanlx:
so this "promotion" is still going? I would love to have the option of getting either the S G II or the Evo 3D as an upgrade when they come out
[HTC EVO 3D] khmervision:
i tried to emaill sprint at sprintcares@sprint.com and i got denied there too so if i change my plan to something higher to reach gold status would i be able to change it back lower once i get the evo 3d
[HTC EVO 3D] BigRick10:
Oh I see. Haven't looked into this thread much.
[HTC EVO 3D] jblazea50:
I got all 4 lines upgraded. The rep said this is a one time thing.
[HTC EVO 3D] BigRick10:
You lucked out. Congrats
[HTC EVO 3D] usnret04:
I'm a happy camper today. I was going through the order process at Wirefly.com for a 3D pre-order when it asked for my Sprint PIN. I couldn't remember it so I called Sprint.

A very nice rep there named Lynn told me that I should have been upgraded to the SERO Premium 500 plan when I was taken off the Employee plan I was on with my sister in-law.

I am not in a contract now, so I am eligible for the full $150 upgrade, plus I'll be paying $10 less than I'm paying now when I upgrade to the 3D. (I was paying $59.99 with the Hero).

Heading to the Sprint store in about 2 hours to put my pre-order in. (Must use a Sprint store or Sprint.com when upgrading with SERO).

This is like Christmas in July...er June!
[HTC EVO 3D] overclockxp:
I called the number in the OP and got the $150 credit on mine and my wife's evo lines. So how much will the evo 3D cost me?
[HTC EVO 3D] kerms:
$199 each, when did you each join?
[HTC EVO 3D] unCoRrUpTeD:
I got mine reset. Never missed a payment, but usually pay on the last day I can before it gets shut off, so almost every month is paid late. Just said that when I first signed up I would be eligible for the yearly upgrades, which is what i was told when I got my phone, and when I went to check my eligibility date it wasn't until November. She said they changed the qualifications for yearly upgrade, but would see what she could do. 2 minutes later she said it was in the system and to check in 24 hours and I just checked and am now able to upgrade.
[HTC EVO 3D] overclockxp:
June 18, 2010 @ 8:00 PM.

Swyped from my Atari 2600
[HTC EVO 3D] o0adam0o:
Still no response from Sprint.. they said they would call me back to tell me if they could reset my acct. 24hrs and no call.
[HTC EVO 3D] green91:
I can confirm that i was also able to get upgraded to 2-year pricing. I was eligable 6/1 for $75, called them today (6/8) and within about 5 minutes was given the upgrade. About an hour after the call, i can see on my sprint.com account that i do have hte upgrade pricing available.

Very good customer service sprint --- this does make me feel better at least for this upgrade since i used to have an annual coming prior to the premier split.
[HTC EVO 3D] unCoRrUpTeD:
Check the link below and see what it says. They said they would call me and send an email. Didn't get either one.

Sprint Upgrade Check
[HTC EVO 3D] HTCRALEIGHFAN:
got my text msgs from sprint! to confirm both lines got the upgrade!
[HTC EVO 3D] Johnabis:
mad props to the OP, I just called that number. Got my wife's line eligible for a full upgrade. also he noticed I have an old airave, he told me he will send me the new one free of charge.

It was originally given to me with no monthly charge as the service in my house sux.
[HTC EVO 3D] ozzie1p:
I'd like to try this if I thought I stood any chance. Upgraded to the Evo OG Feb 1st. They'd probably laugh me off the line.
[HTC EVO 3D] Johnabis:
Give it a shot, the worst they can say is No, remember your the customer...
[HTC EVO 3D] phistyle:
anybody gotten this to work that are on the sero premium plan?
[HTC EVO 3D] fmedina2:
I called yesterday and the lady told me no, they wanted to charge me to get the upgrade which defeats the purpose. I called again today and the guy did it for me with no problem in 5 minutes. If it doesn't work the first time try again.
[HTC EVO 3D] :
Cross post with modifications...Due to various reasons, account changes, additions, etc, I wasn't due for an upgrade on my HTC Hero for over a year...one call to "Judy" changed that. Bumped to...now. Evo 3D come to pappa!
[HTC EVO 3D] o0adam0o:
Im on Sero-P and was told they would send a request. I havent heard back yet... dont think anyone with Sero has had success...
[HTC EVO 3D] Scotty_Two:
I just called and it worked painlessly. My full upgrade was only on July 1st so it was just a few days, but whatever.

What shocked me was that the rep also told me that when I upgrade and sign the new two year agreement that I would receive a $69.99 credit towards my next bill! That's the first I've heard of that, anybody else?

So if I think about it, I trade my current Evo in and by doing so only need to pay $50. BUT if I have them put that on my Sprint bill (I no longer have a spending limit) then that $69.99 will pay it off plus whatever change is left to actually go towards my service bill... They are going to be paying me get the Evo 3D lol.
[HTC EVO 3D] kcodya:
My upgrade is due 7/1 as well, but I've had no luck getting them to budge on moving me up a week. I sent customer care an e-mail earlier, hopefully that will work out.
[HTC EVO 3D] kerms:
I was not able to get them to budge on a free full upgrade for other than the primary line. However, he let me buy out my contract on the other line for $100 and then get a full upgrade on the line without losing my number or canceling. So, $299 for the phone instead of $199, but I can't complain!
[HTC EVO 3D] rdcrds:
A BIG LOL so many people keep saying ooooooh they are paying me to get myevo 3d when in your case like the others it is not the case.

You are trading in your evo and it costed money you are signing a new 2 year agreement.

if this were the case anyone who owns a EVO if they do it right get the evo 3d free.

Lets see in my case i already sold my EVO for 250$ i get a 70$ credit when i renew when the phone comes out so in your theory they are paying me $120 to get the new evo 3d.

But i look at it the right way.I paid for the evo and i have to sign a new 2 year agreement.

but these kind of posts will always pop up like some big timer who pulled something over on sprint.

like the bookie in the long run you do pay :)
[HTC EVO 3D] Scotty_Two:
So in your theory, if you were to pawn or sell something that you had previously bought, you aren't actually gaining money from it at the moment, but in fact only digging yourself out of the debt that you got yourself into from buying it in the first place? And yes, I am signing a new two year agreement for service (not the phone), which I would be paying for regardless of if I bought a new phone or not.

Let's just say that on June 24th, I will have a better phone than the one that I have currently, at no cost to myself on that date, plus Sprint decides to take a little bit off my next bill for no particular reason. That work?

Not saying anyone is pulling anything on Sprint, just excited about how it's going to work out ;)
[HTC EVO 3D] BCA2812:
Called this morning. Apparently rings directly to Account Services. Prerna (hope I spelled it correctly) answered the phone and was extremely helpful. I told her a friend at work was successful at getting a one time courtesy manual override of upgrade eligibility for the Evo 3d and I asked about receiving the same. Placed on hold for about two minutes, she came back on line and said it was entered. Would take maybe 24 hours to show up in the system, but the updates were going thru much faster than that. Said RadioShack (my preorder is thru them) would be able to see the new upgrade eligibility as well. I am an original Evo adopter and new Sprint customer when the first Evo came out. I am very impressed with Sprint! Thanks to XDA for the tip! BCA
[HTC EVO 3D] kcodya:
Got a response from the e-mail, they not only told me I was SOL, but that there was no way possible to move my date up, even a week. Wow, congrats to all of you who were able to get a push. Wish I knew the magic words to use, lol.
[HTC EVO 3D] firmbiz94:
I would keep calling the number the op posted ..o was over a year out from an upgrade and I got mine in 2 mins..I just said I really wanted the e3d and it was done
[HTC EVO 3D] kcodya:
Yea, I tried that first and got rejected. The girl seemed like she wanted to help, went and asked her supervisor, but I got a big no. Might try again in a week or so.
[HTC EVO 3D] BCA2812:
Don't go the e mail route. Use the phone number listed on the first page. BCA
[HTC EVO 3D] firmbiz94:
Hmm I wonder why they are denying you..it was such a non issue for me...I did already have a 75 dollar upgrade eligibility..but it made my month
[HTC EVO 3D] MrGreg:
I had 4 lines eligible for an upgrade in November, I called the magic number and the lady had no problem resetting the eligibility for all 4 lines. Thanks!! I was planning on calling Account Services and sweet talking them, but this number made the process a lot easier :)
[HTC EVO 3D] kcodya:
Hmmmmm......Well, let me try again. Maybe I just caught somebody on a bad day or something.
[HTC EVO 3D] kcodya:
Wow, much better outcome this time. The lady moved my date up, no questions asked. Said it would take up to 24 hours to go into effect. Many thanks OP!:D
[HTC EVO 3D] ghlu:
My wife and I are both on SERO-P and due for full upgrade 8/1/11. Called this morning and a nice lady reset the upgrade eligibility no questions asked. My wife's line has already been reset in Sprint's system but mine has not. Will give it 24 hrs before I call again. Thanks OP!
[HTC EVO 3D] o0adam0o:
Thats refreshing! I have SERO-P also and was told to wait 48hrs for it to get approved :/ 48hrs passed from when i called and still nothing.

Just called today and they told me it was still pending and i should know by 8pm today. Im eligible for an upgrade just 1 month after the Evo 3d is released and they still cant do this quickly! Ugh..
[HTC EVO 3D] Abricr:
I just got off the phone with them (called the number in the OP). I was just straight forward; telling the guy that my plan previously allowed an annual upgrade, but since the changes on April 1st this year it is now every two years. I told him I really wanted the Evo 3D.

He put me on hold and came back offering an option to purchase for $75 an upgrade-bump which would take me from my partial-upgrade to a full-$150-upgrade. I was hesitant and eventually told him that I wasn't interested. He then said "hold on let me see if there's anything else I can do". He came back from hold saying he applied the one-time manual override to my account.:)

Thanks for the Tips

Update: About a 10 minutes after calling I got a text saying my upgrade went through, my account online also reflects this.
[HTC EVO 3D] vWvSTATICvWv:
Well I weighed my options...I was going to buy outright but then I figured try this, get it for $199 and If I ever decide to terminate early, I would still be saving. Anyways, all worked out and will posted to my account within 24hrs. I want to give a big THANK YOU to the OP :cool:
[HTC EVO 3D] Greenkknight101:
anyone know if i can use this line to get the phone for cheaper, even though i'm on the sero plan, haha! i'm trying to do anything to avoid paying the 500, can they just reset the 150 dollar off, or can you actually get the phone for the 200 price?
[HTC EVO 3D] washjayb:
Called yesterday and after no hold time and 10 minutes on the phone i was given upgrade on 2 lines. I might add that i was due for upgrade 8/1 and 9/1/11.

Thanks OP.
[HTC EVO 3D] windehawk:
So I was one of the unlucky few who was told they were SOL. I am probably going to try again but has everyone had any success when their full upgrade isn't until Sept. 2012. I might be asking for too much but worth a shot.

The CSR did mention something about waiting due to an EVO2 (he said it was an HD evo) coming out by the end of the year, anyone know anything about this?
[HTC EVO 3D] Abricr:
My full upgrade was supposed to come on 4/1/12, but they still granted me the override. Maybe how long you've been with Sprint can play a role also. The guy I talked to said he was only giving it to me because I was a longtime customer.
[HTC EVO 3D] windehawk:
I've been a customer for 9 years, hope that has some pull.
[HTC EVO 3D] readingkeeper:
I don't think your time with them has anything to do with it, especially if your upgrade is that far out. One of the reps said that they can't upgrade unless you've had your current phone for a year. They might pity launch day Evo users though.
[HTC EVO 3D] o0adam0o:
Finally!!! After waiting 2 days i got a txt message saying i was eligible for the full discount :D

I was due in 8/1/11 and am on Sero-P. Been on Sprint for about 5yrs
[HTC EVO 3D] rollrsk8ter:
Excellent...thanks for the phone number. I called today telling them my primary line was already eligible for full upgrade, that I was using it to upgrade to Evo 3D. Told them my wife was jealous and wanted to upgrade too, they said they could not on her line , but they noticed my mother-in-law's line was up for full upgrade in September, they pushed that up and will use that to upgrade the wife.
[HTC EVO 3D] Greenkknight101:
Also if you have trouble, here's what another sprint rep told me!!

Uploaded with ImageShack.us
[HTC EVO 3D] Greenkknight101:
amazing! got the upgrade.
[HTC EVO 3D] aronslusa:
Some sort of progress... Didn't get MY line pushed, but got one of them pushed up (again).

And got two $65 credits to the account for renewing a 2-yr agreement, which shouldn't affect eligibility dates she said.

How far out are some of your 1-yr/$75 upgrades... or were they? Mine is 1-yr/$75 in July, and she said it was too far out.
[HTC EVO 3D] issafram:
So I just called and was told it would be done in 24 hours but that next time I would have to wait at least 22 months. Fine by me.

But is there an easy way to see my upgrade date? Besides logging into the website? Just to confirm.
[HTC EVO 3D] TeknoJnky:
txt upgrade to 1311
[HTC EVO 3D] rdcrds:
If you log in 1 hour you should be able to see it.

I called and got 2 lines moved up which had 75$ already those 2 were easy.

I then got nerve up and called about a line tat is not due for a $75 till july and they did that one.

So i thought i would try and get lucky 1 more time on a line i upgraded back in Nov which is not due till December and the first person i talked to so far said no it was too far out.

Wonder if i should keep trying if i got a lady who just did not want to be bothered or is there a limit as to how far out they will go?
[HTC EVO 3D] oldjackbob:
Thanks OP, the phone number you posted worked fine for my line and my son's line, we both got a full upgrade and we weren't due for an upgrade until August.

Gonna go pre-order the EVO 3D ASAP!
[HTC EVO 3D] kerms:
man you have hit the jackpot with these CS agents...
[HTC EVO 3D] jblazea50:
How are some of you guys getting $69.99 credit for extending the contract along with the $150 upgrade credit?

I only got the full upgrade. Should I call and ask for the credit as well?
[HTC EVO 3D] SayWhat10:
what exactly did you tell them?

and if your upgrade was in august, what did they set it to, june 1st?(a date that already passed)

i want the evo 3d, but my upgrade isnt until sept 1,2011, gold premier customer

any tips as to exactly what i should say/ask for?
[HTC EVO 3D] :
Just tell them you want to upgrade. I was almost a year from a full upgrade and there were no questions asked. She did it right away and got me the 2 year upgrade price. Just ask.

-- Sent from my phone so typos are inevitable --
[HTC EVO 3D] dub2501:
Called the number listed, was able to bump wife's $75 up to full $150 immediately, 10 months early, just asked for a courtesy one time upgrade. Ordered the 3D for 150 shipped 2 hrs later via wirefly
[HTC EVO 3D] xlGmanlx:
for those folks that got the upgrades, did you have to say anything special to get the secondary lines upgraded?
[HTC EVO 3D] nuprotocol:
Wowwww Thanks OP! I have a three line family line. One is avail for full upgrade now, one full upgrade in Sept, and the last line, next year. They are going to do a one time upgrade for the last two lines, that way I could upgrade all three lines to the 3D if I wanted too.

I called that number and just said I wanted to know about my upgrade on one of my lines and why did the date change. He explained to me how sprint redid their Sprint Premier. He said he would see what he could do. He placed me on hold, and came back and gave me the upgrade on my last two lines.

I was only calling in about one of the three, and he went ahead and upgraded all of them! Excellent..
[HTC EVO 3D] k2buckley:
Much thanks to the OP for providing that phone number. As others have reported, I got an answer on the first ring, and the service was prompt and pleasant. They gave me 0 issues at all and bumped me from 75 to the full 150$ upgrade. I wasn't due for the 150 for another 11 months! Thanks again.
[HTC EVO 3D] Aceblade:
I was surprised and happy when I saw this work out - here I come Evo 3D! :D
[HTC EVO 3D] rdcrds:
I called 2 times now with no luck on my 4th line i wanted to move the date up :)

i guess it is too far out cause i only upgraded that line December so its only been 7 months and still 4 months or so before the 744 kicks in but i was able to get 3 so i am happy but would like that oen too :)
[HTC EVO 3D] DaYoung1:
Hmmm after reading a lot of these post I'm starting to.wonder if Sprint would help me out even though my account hasn't been open for that long. I opened it in December and I'm right around a half a year almost. Any thoughts or opinions if this would work for me?
[HTC EVO 3D] dan0412:
Quick question: with this upgrade, do you get to keep your current phone or you have to turn it in?

Thanks.
[HTC EVO 3D] onepanda:
Thanks OP, I called the number provided and got my upgrade eligibility moved up for the 3D. I didn't even ask for it...the rep just asked why I was calling, I told him I was interested in the Evo 3D and he offered to move it up (apparently from April 2012 :D).

As others have stated, if it doesn't work the first time then just try again until it does.

As I understand it, you can keep your current Evo even if your upgrade is moved up. You just won't receive the $150 buy-back credit.
[HTC EVO 3D] kcodya:
Can't hurt to try. Reading the posts, it sounds like others were pretty far away from their upgrade date and managed to get moved up.
[HTC EVO 3D] shortbus182:
I also called to get the one time upgrade. I didnt use the number in the op, just sprint cs. the first rep gave me a bit of flack, but the second one I spoke with gladly and pleasantly bumped my upgrade. I dont see the eligibility yet, but she told me it could take up to 24 hrs.
[HTC EVO 3D] ghlu:
Just want to report back mine was reset after exactly 24hrs of wait :D
[HTC EVO 3D] arvinsheet:
I work for Sprint at Customer Service, Sprint just changed the way how Sprint Premier goes started 4/1/11. Before, there is only 1 Premier, and now they've divided it into two levels, Silver and Gold. Before, if you are a premier customer, the primary line will get $150 rebate every year. But now you will only have it if you are gold. You will get $75 yearly and $150 every 22 months if you are silver. All customers that have been granted an early upgrade are customers that are already eligible prior to the changes and was affected by the Silver and Gold transition. So technically, there are no Special treatment that happened. They were just given back what they are supposed to have. HTC EVO 3D will be released this June 24th. Bootloader are DEFINITELY NOT encrypted so most definitely the dev team will figure out a root for it upon its release. :D
[HTC EVO 3D] arvinsheet:
So if you already used your $150 upgrade probably within a year before 4/1/11, you wont be granted for an early upgrade right now.
[HTC EVO 3D] aronslusa:
The woman I spoke to said that one of my lines she wouldn't have any luck with probably try calling back later today but she would see what she could do about any of the other lines on our account. Two lines were eligible for full upgrade come October, so she bumped one of those lines up for me.

My understanding is this is a one time deal per line (I was told the first time I contacted this number).

The $65 credit (or two in our case) was for when she asked if we would extend our contract another two years on two of our lines. I asked if it affected upgrade status and she said it would not (as another line was approaching its full upgrade eligibility) and she would go ahead and authorize it. The credits hit the account sometime last night, but still waiting on the bump for our line.

Just gotta get one more line bumped ahead and I'll be a happy little snail :D

Thanks again OP, and all those providing useful information in here! EVO 3D here we all come!
[HTC EVO 3D] cartertucker:
I've now called in 2x and been shot-down 2x.

I am a P-Gold that upgraded to the Evo in September 10. I asked to move my eligibility for the $150 from September to now so I can get the 3D on release date. Was told that they would not move me since I am not even 1 year into my last upgrade. They said they would only move the $75 guys to $150 if 1 year has passed (i.e. move the Silver guys to $150 so long as they passed at least 1 year).

Does this sound legit?
[HTC EVO 3D] kerms:
sounds legit, might try a couple more times if you have time to kill
[HTC EVO 3D] arvinsheet:
Before you guys take advantage of the upgrade, call customer service first. Tell them to renew your contract and give you a credit. Getting a credit wont affect your upgrade eligibility. Again this can only be done and applied via customer care. Guys from the store can't do this. Credit varies from the current contract's expiration. The sooner the contract expires, the bigger the credit that you're gonna get. Starts from $40 to $65 but you if you totally no longer within a contract then you renew it you will get $70. THIS SHOULD ONLY BE DONE BEFORE YOU UPGRADE.
[HTC EVO 3D] dagnasty:
Called in and got my discount reset on both lines on the first try. Took 5 minutes and showing up on the website already. Thanks for posting the number!
[HTC EVO 3D] Product F(RED):
Can some please help me? I have an Evo, looking to get the Evo 3D (though just for my line). Before the Premier split, I would have been able to upgrade 8/1. Now I'm Premier Silver and have to wait until next year. You're saying that if I call that number and ask nicely, they can give me the upgrade early?
[HTC EVO 3D] Dreddge:
I called this morning, and it worked for me too. Thanks!

I gotta sell my EVO's now. I can't be out of pocket anything or my wife will kill me. (we are both unemployed) lol.
[HTC EVO 3D] Dreddge:
Yes, kind of act like you are planning on switching carriers. This number is a retention line. I started my sprint service when i got my evo last June. I wasnt due for an upgrade until April of '12. Im a sprint premier SILVER customer, and they forced my upgrade.
[HTC EVO 3D] Product F(RED):
I'm on the phone right now on hold. The guy said my upgrade would have been in August if they didn't split the system (now it's next June). He said there's not much he can do, but he's going to ask someone if there's an alternative.

UPDATE: Ok now he's saying because my plan is an employee referral, I have to speak to a specific department. He's transferring me. More updates to come.

UPDATE #2: Transferred me to the main menu...wtf...Trying all over again.
[HTC EVO 3D] Dreddge:
Id be pissed