yashsingh1/xdaforums huggingface dataset:
[Nook Color Accessories] producerism:
Thanks for this thread! I was about to go buy a new cable from the B&N brick&mortar down the street until I saw this thread. Filled out an online support request for a new cable, and within 8 hours I had a confirmation that they are sending one to me for free!
[Nook Color Accessories] yanger:
Had my nook color for around 6 months now. First week I got it, the cable cracked [i dropped it roughly 5 inches] - the part that connects to the nc. I bought it at wal-mart, so I called and they told me they would replace it for free. yay. of course, this was within their 14 day in-store warranty.

Of course, 6 months later, it's broken again, and using a adapter plugged to a mini and charges hecka slow. I'mma try calling tomorrow er.. today ;)

anyone got ideas on how to enforce the cable? i'm thinking a few layers of heat shrink, but if the plastic's brittle, it'll just break too? right?

how hard can it be to hack the wires apart and re-connect to a new head? or is there different cables inside the heads?
[Nook Color Accessories] jeremyshaw:
I just taped it tightly - similar effect to heatshrink.

Cracked, but still okay.
[Nook Color Accessories] tightwad:
My wife already had to call about her's, and they sent her a new one. I planned to fix her old one up as well...I think it stopped working and all. I have the triple wall heat shrink that will make the new one a bit more fail proof as well.

If anyone needs any, let me know...for the cost of sending it, it's yours.
[Nook Color Accessories] jac0708:
The metal tip on mine is already loose, I'll probably be giving a call very soon
[Nook Color Accessories] Taosaur:
My crumbling cable was still working up until this past weekend (since May). Finally some of the wires came loose from the small circuit board in the tip. It was probably a little risky to continue using it as long as I did. The replacement cable they sent me is still in perfect shape.
[Nook Color Accessories] victle:
Just got the free replacement cable today, unfortunately it likes DOA, the cable was cracked already, really bad quality. Might try to exchange in store or call them again. very frustrated.

Update: Got it exchanged in store, no question asked. I'm happy for now. Thanks OP !
[Nook Color Accessories] superman_legendary:
You have to tell them that you heard online that B&N will exchange the cable because of complaints of it breaking easily. Try the best B& N in your area.
[Nook Color Accessories] swaaye:
I tried getting a replacement locally too but they said I'd have to call HQ. I did tell them about HQ giving away replacements. Stores only help if they are feeling generous I think. My store was all out of cables anyway.
[Nook Color Accessories] Taosaur:
If it's any consolation, the NC isn't the only device that comes with a terrible cable. I just picked up a used Xperia X10, and something about the microUSB end prevents it from getting a solid connection, which jibes with other trouble reports I've seen. Fortunately, there's nothing proprietary about the cable--I just pitched it in a drawer and used a different one.

The NC cable wouldn't be so bad if it at least fit other devices, but it's too wide, so you'll always need multiple cables if you're traveling with a NC (unless you can live with slow-charging), and chances are we'll always be replacing these cables every few months :P
[Nook Color Accessories] ranger7:
There is a cable being sold on ebay. Supposedly works on NC. Anybody tried it?

Search for Micro USB 2.0 Data Sync Charge Charging Cable for Amazon Kindle 2 3 Nook Color
[Nook Color Accessories] zires:
@ranger7,

I hope you're not serious? This is an LG micro usb cable being sold for $3 too much.
[Nook Color Accessories] productofusa:
ordered new cable thursday, hasn't arrived yet. same thing the "n" piece broke off, will edit when it gets here.
[Nook Color Accessories] pbuder:
How can I register a CM7 modded nook without having to restore to factory?
[Nook Color Accessories] seannasmommy:
I just used the online chat feature at BN.com to tell them about the problems with my cable (only charges intermittently normally, and today, not at all), and they are mailing my my replacement.
[Nook Color Accessories] konawayne:
Just got one, called and simply said I wanted to "buy" a charger as mine original had "broken". Will be here in 3-5 business days.
[Nook Color Accessories] TweetyBear:
how do you get to the online chat? :confused:
[Nook Color Accessories] konawayne:
They sent me the charge block, no cable.
[Nook Color Accessories] OrganizedFellow:
Mine is a little worn.

It appears to be two rows with eight digits per row.

The first eight are clearly legible. Of the remaining eight, only five digits are legible.

Anywhere else?

That is also my issue.

I know it was used. I bought it here, from the XDA Marketplace.

I have the box, would it be there somewhere?

(begins to look)

----- ----- ----- ----- -----

EDIT: luckily for me, the guy I bought it from sent it to me with the original packaging. What do I find on the back next to the UPC barcode? A label with the SerialNumber.

woo-hoo!

I'll be calling tomorrow!
[Nook Color Accessories] westihubby:
Only had my Nook for a month and the cable end cracked and led shows red - it charges fine tho. Requested my new cable today with no problem and should be here in 3-5 business days.. Thanks for this thread! :cool:
[Nook Color Accessories] GuTsaV:
I want to know too. I don't wan't to call them from Sweden. Sounds too expensive.
[Nook Color Accessories] Fekish:
I got one, called them from Cyprus. A friend of mine went to US and the cable was waiting for him at the reception of the hotel :)
[Nook Color Accessories] Nick0742:
Mine is on the way! :)

My new cable is on the way. After the third time i used it, the metal tip bent and it was difficult to get the cable to go into the nook. But i called them with my serial and B&N account email, and they have my new cable on the way to my house.... FREE!!! Thanks for the heads up on this guys. BTW, I never even registered my nook with B&N. I installed CM7 on it and never even booted into the stock rom, so as long as you have a serial number and a B&N account they will replace your cable OR charger. Make sure you specify multiple times which one it is that's not working.
[Nook Color Accessories] BrotherZero:
Anybody know if they send cables abroad? My cable started to fall to pieces and it takes for ages to charge the cable with a regular cable.

And a really stupid question, but how do you know if you have a BN account? Can you get one without having a Nook? Cause I'm not sure whether I got one or not when I got my Nook last spring. Is there some way to check? Since I'm in Sweden I never had to use my BN account(put in CM7 right away in it).
[Nook Color Accessories] ChocSoldier:
I would also like to know if they send cables overseas (Australia) and how to get to the online chat.
[Nook Color Accessories] patterone:
saved me 30 bucks!!
[Nook Color Accessories] BrotherZero:
Apparently they don't send warranty cases abroad.

There is more info in the thread I started here

http://xdaforums.com/showthread.php?p=19677306#post19677306
[Nook Color Accessories] Modded Darts:
Chargers

Thanks for the tip I've been through 4 charger cables.:D
[Nook Color Accessories] angomy:
Thanks for this tip, my charging cable was beginning to have intermittent issues and developing tiny cracks around the N-bit. A couple of minutes on browser chat with a B&N representative and she sent in the order to get me a new one for free, 3-5 day shipping. No hassle or arguments.
[Nook Color Accessories] danbutter:
Really?? Wow I tried five times from when I first bought the NC and each time somebody promised to send me a new cable and charger and each time nothing ever showed up.

The only thing we EVER got was a email with a prepaid shipping label for us to print...like they wanted us to ship something TO THEM!

So has anyone actually gotten the replacements?

I don't even know how to try anymore...we have moved, the card on the account doesn't exist anymore...basically nothing they grill you for over the phone is even the same anymore except the email address.

Come to think of it they kept telling me the serial number wasn't in their system too. Funny, we can buy books with it!!

We have just been taking a long time to charge it with phone chargers since we got it as the nook cable was defective out of the box.
[Nook Color Accessories] lithod02:
mine is on the way!! Thanks, hopefully this one will hold up
[Nook Color Accessories] baldy62:
The tip broke off of my cable last week and I brought it into my local BN store. They had a bunch of used cables at the customer service desk. They told me I could get a new replacement shipped or just have a used one. I took the used one and it's been fine. They were really very good about it.
[Nook Color Accessories] Jainyankee1993:
You need to be within warranty!
[Nook Color Accessories] angomy:
Timeline:

11/28

Spoke to B&N Online Chat (through the website) where I had to provide my Nook Color serial number, my name, and address at the time of purchase. I am within the B&N warranty period.

She immediately processed for a new cable and said it would take 3-5 business days.

11/29-12/06 No emails regarding cable, nothing on B&N website.

12/07 - Arrived in a medium-sized USPS generic brown box (literally 10x as big as the actual Nook cable box) with a bunch of catalogs and a packing slip. Looks like the retail nook cable replacement (white box with green N cutout logo). Did not have to sign for the package, it was left in mailbox area. Cost $0 for me.

It took a little longer than I thought it would (esp coming from a warehouse in NJ, I've had amazon shipments arrive within 3 days of shipping confirm from that state), but it did arrive. I have no idea why you haven't gotten your cables :(

P.S. - Of note, I didn't purchase my NC from B&N directly, but through Best Buy. They did not ask me where or how I purchased, I think they were primarily concerned that it was registered to me personally and still under warranty.
[Nook Color Accessories] Tre Lawrence:
B&N Chat? Cannot find the link... off to search.
[Nook Color Accessories] Tre Lawrence:
Okay... got chat link from initial response to email inquiry. Cable on the way...
[Nook Color Accessories] ColdSunNC:
Mine broke a few weeks ago. Was getting ready to order one tonight and saw this. Thank you!
[Nook Color Accessories] macmind:
Thanks for the info. Quick (? - is 9 days quick? LOL) and easy... Thanks again!!
[Nook Color Accessories] disynthetic:
So I take it this is still possible to? Without proof of purchase or anything? I bought mine refurbished.
[Nook Color Accessories] Candurin:
No problem at all. I got mine from overstock.com and it took me a few minutes on chat (just as long as it took me to give them my address) and a new charger and cable is on the way.
[Nook Color Accessories] HT_Flyer:
this still works?
[Nook Color Accessories] mmark66:
Overstock

Bought mine from Overstock as well. Had connection issues with the original cable from the beginning. The connector still looks OK, but the USB connection gets lost whenever I move the NC around. An old Blackberry cable works fine, so it must be the cable.

Charging is not affected so far. I guess I'll stop by B&N and ask for a new cable as well.

Thanks for the info.
[Nook Color Accessories] Tre Lawrence:
Ditto. Mine was refurb. It took some wrangling, but they did it. I was asked for serial.
[Nook Color Accessories] beaujack:
Thanks &Happy New Year. My plug came apart & its full of electronics. The idiots at Best Buy gave my wife an old school charger/cable which trashed her NC. I super-glued my plug but the stress relief is afu. Don't trust it. I'll call tomorrow.
[Nook Color Accessories] ThomasKru:
Got mine from B&N: http://www.barnesandnoble.com/p/cert-pre-owned-nook-color-barnes-noble/1100666155
[Nook Color Accessories] beaujack:
Called toay, no problem, new cable is on its way. Gotta do the same for sweetheart wife's Nook Color. Thanks a bunch, you've saved us $30+.
[Nook Color Accessories] klwolf1:
free charger

Hi, when i called and they asked for my serial number i just told them that i cant get into my nook cause i cant charge it and they just looked up my purchase date to see if it was still in warrenty and they sent me a cord an plug no problem and i received it in three days. i also did let them know that i was aware of the issues with the charger breaking and falling apart...mine fell apart in four pieces...new charger is working perfectly although when i asked if they changed how they were made they replied "no" so those of us that have replaced them may need to do it again bfore the warrenty is up. i called 1800 the book and that was all i did.

wolf

---------- Post added at 02:50 PM ---------- Previous post was at 02:45 PM ----------

also for those that dont want to have withdrawels from their nook the blackberry charger does work but it works best when nook is shut off. just to let you guys know...

wolf
[Nook Color Accessories] nsb32:
Can't wait to get the replacement for my cracked charger.
[Nook Color Accessories] spdsl:
Directions to online chat.

Log into your BN account

My Account

Digital Management

Nook

My Nook

Right hand side of the screen "Chat "
[Nook Color Accessories] tdm:
Wish I'd seen this earlier. Bought a new charger cable two weeks ago at my local B&N store. I justified the outrageous price by thinking of it as a donation to the patent wars. :)
[Nook Color Accessories] klwolf1:
Free charger

If i were u i would still call because wen i asked if they used better manifacturing they said no so u will need another soon. Since u paid for urs u deserve a free one cause of the defect

Klwolf1
[Nook Color Accessories] GaryMiner:
Free Cable

Just thought I would share this. The tip broke off my charger cable. Then I read this thread. I took my nook and the broken cable to the local Barnes&Noble store and talked to the nook "girl". I said I heard a rumor that you guys could replace this for me for free. She said I have to check with my manager. She made a phone call and then said. Sure.. no problem and handed me a new one.

She didn't check warranty or serial number or anything.
[Nook Color Accessories] DroidAlien:
Is this only for Nook Color units that are within warranty?
[Nook Color Accessories] Imbroglio:
I wonder why they just don't offer a cable without the N or put the N assembly paralell to the nook so there is less stress leverage on the plug.
[Nook Color Accessories] klwolf1:
Seems like a poor business decision not to redesign them. Can't imagine how much money they have lost.
[Nook Color Accessories] aegrotatio:
They will check your Nook Color's warranty information by asking for your serial number, billing address, and email address used to register it with bn.com.

I should mention, too, that you can charge the Nook Color overnight through any micro-USB charger. It just takes longer. If you charge it overnight then there's no problem if the fancy-dancy cable that came with your Nook Color breaks under warranty.
[Nook Color Accessories] bp_:
Just used this to get my free cable that was frayed. thx!
[Nook Color Accessories] FloridaPhil:
Because most users will just go online and buy another. They make money from it.
[Nook Color Accessories] ntxda:
thanks for the info! mine just broke and I was about to order another one
[Nook Color Accessories] masondoctorjt:
Ours stored working to transfer files or fast charge so I called cs (I never saw this thread,just seemed like the logical thing to do) they not only shipped a new cable, but also 2 more wall adapters!
[Nook Color Accessories] slyles:
sure wish I did my reading before I ran down to the Barnes and Noble and gave them my cash :(
[Nook Color Accessories] framitz:
I just called and a new cable and charger was sent free of charge, included shipping for the return for failure analysis.

Quick and easy and I got the cable in two days.
[Nook Color Accessories] wntriscmng:
I got a fresh/ free one on the way :)

(its been really sketchy on the quick charge lately, sometimes takes all night to charge :( )

Cost = 5 min. phone call to customer service

My NC is nearly 1 yr. old!
[Nook Color Accessories] Hoibb:
Funny...

I bought my NC at Christmas 2010. Been using the chanrger cable a lot. Haven't noticed any degradation in either end of the cable nor the cable itself. Am I just a careful dude!

What symptom should I be on the look out for?

H
[Nook Color Accessories] stinky634:
Bummer, figured it was only good during the warranty period anyway. At least its not that expensive to replace.

It was easy enough for me, I called, told them I needed a new cable, and they said OK. No questions asked besides the Serial #, address, etc confirmation.
[Nook Color Accessories] sjmoreno:
I had the same situation as you had so after I got over my disgust I went to a B&N store and purchased one of their Nook Color Power and Connectivity Kits which comes with a new cable and plug.

After three weeks the tip on the new cable started to separate so I called B&N support again and was told that even though this kit was purchased separately from my NC, they couldn't replace the cable for me since the NC was out of warranty. So, after I got over that bit of disgust I went back to the B&N store with the busted cable and told the Nook person on site that my cable was busted. He didn't even ask me my name before reaching under his counter inside of a big box of cables and handed me a new one and said "Have a nice day.".

I walked out a happy man. Perhaps you should try going to a B&N store yourself to see if you can get a replacement that easily.
[Nook Color Accessories] k8108:
I tried that and was told by a very snooty/snotty employee that they don't exchange cables and that it was obviously my fault if the cable wasn't working - and I was at fault that it had broken! This is my 5th cable! I am still under warranty, thank goodness, but I just get so tired of having to call in.
[Nook Color Accessories] dli7319:
i used online chat, they sent me 1 cable and 2 ac adapters, all in seperate shipments lol
[Nook Color Accessories] whale2:
My replacement cable broke recently. B&N replaced it after asking for all the demographic and credit questions others reported. The did not give me a ruff time about breaking the cable again and appeared not to know.
[Nook Color Accessories] grayfoxmg1:
Just thought I would post, since I was able to do this and replace my cable.
[Nook Color Accessories] OrganizedFellow:
I've gone to my local B&N. They wanted to sell me a new one at $20+.

I've called the 1-800 number. After giving the SN#, I'm told it's out of warranty, and they recommend buying a new cable at $20+.

I've used the Live Chat method. After giving the SN#, I'm told it's out of warranty, and they recommend buying a new cable at $20+.

I bought it rooted from a member here in the XDA marketplace.

When I speak to B&N Rep, I don't admit to having it rooted.

I've done the above several times in the past few months, hoping that I will get a different outcome.

What are all you guys doing differently to get your cable replaced?

I've since gotten so frustrated that I threw away my broken cable and still use a generic microUSB that came with my T-Mobile g2x.
[Nook Color Accessories] grayfoxmg1:
I called the number

got to nook support

talked to the guy and gave him my SN

here is where my situation is unique

I had bought my nook through ebay, and rooted it myself. It was registered to me afterwards.

So the guy looks up my SN and it pulls the previous owner.

I gave him my email and it pulls my nook

he looks up the previous owner to find that there is no nook on their account

he then tells me to hold while he talks to a server admin to see whats up(even though I know there is no problem with the server)

he comes back and says we gotta wait 20min because they are busy, so we spend the time chatting and telling jokes and making light of the situation

20min later he says, 'okay they fixed the information and my supervisor told me that I can extend the warranty until today so he can send me a replacement cord and plug.'

I tell him thats great, give him my info, and ask for an employee compliment number so i can tell his managers how awesome he is.

now my cable will be here in 3 days.
[Nook Color Accessories] k8108:
I think you have to have an active warranty to get a free charger. Sorry.
[Nook Color Accessories] grayfoxmg1:
Maybe try this?
[Nook Color Accessories] OrganizedFellow:
Well that EFF-ing sucks!
[Nook Color Accessories] iamdestruktor:
I just stepped into a B&N and trying to get my free charger. No luck. I was told about the warranty information and was told if bought new, the warranty will be covered for 14 days or if I purchased an aadditional warranty, that would get it covered. I had neither of course but a two year warranty is only $34 and covers accidental damage too. I just thought that was not bad to mention here. I was also told to try and call customer service and see what I can do not tto mention that the B&N associate also randomly picked up a new charger and was getting ready to ring it up for me without confirming with me!

Sent via Tapatalk Pro on my *voided* HTC Evo running CM7
[Nook Color Accessories] kwanbis:
Shouldn't we pursue a class action suit? The shark lawyers would do it for free, and we just need to wait.
[Nook Color Accessories] fedoramanjim:
Gah, that sucks I got a cable from calling customer support and giving them my serial number (under the sd card flap) like only 3 months ago).They mailed me one no questions asked.
[Nook Color Accessories] ch99tj:
I called over the weekend and since my NC was 2 months out of warrenty, they wouldn't do it. Bummed and the customer support had no sympathy.
[Nook Color Accessories] grayfoxmg1:
For you guys who couldn't get a cable, this is the best i can offer
[Nook Color Accessories] akenis:
There aren't any reviews? Is it really the high current version? How is build quality? Would rather get a few of these than deal with 3 more stock cables delaminating!
[Nook Color Accessories] Robertjm:
Since it's listed as a generic cable, I'd seriously doubt it's going to be the high current one.

My third cable literally fell apart today. The black microUSB section, with the light, came apart. Unfortunately, I only know where the section with the Nook logo light could be found. It's out of warranty too, so won't be getting a free cable that way. May have to see if I can salvage the plastic connector off an older cable I just happened to have laying around.

This cable is really lousy considering the quality of the tablet overall. Maybe someone will come up with an aftermarket replacement some day. Is the Nook Tablet cable just as wonky??

Robert
[Nook Color Accessories] basotl:
I went to my local B&N store and they gave me a Nook Tablet cable for my Nook Color. So far it has held up well while traveling in Afghanistan. It feels slightly better around the Nook symbol area. That's where my last one fell apart. I had used it for a month using tape to hold it together before I had a chance to get a new one back home. The rep gave me mine for free but that also might be due to mentioning where I was using it.
[Nook Color Accessories] Imbroglio:
I have been thinking that a simple design change for the cable would be: the extended micro usb plug, a short run of wire (about 1"?) then the lighted n module and finally the rest of the cable to the usb plug.

This should eliminate most if not all of the stress on the n module as there would be 2 flex points.

Something similar could be done if there is a such thing as a short extended micro usb patch cord that could be used in between the NC and the factory cord.
[Nook Color Accessories] lorddunlow:
So, B&N is starting to not be cool about replacing the chargers? I was going to call customer service tomorrow to get one replaced. Hopefully they'll do it. I got mine for Christmas, so 5 months out. I guess I'll see.