[Dell Streak 7] cybertang:
*Can* being the Operative word

today I decided to use my wording skills AKA gift of backing people verbally into a corner, to talk to a dell Representative, about upgrading our devices and addressed a couple of questions regarding Honeycomb both about the specs of the device meeting honeycomb standards as well as a release date,

Here is the result of the conversation, Just like any CSR the Rep tried to avoid solid answers, Its sales it happens.

Note*gave dell rep a good review

11:45:44 Jeffrey A

Welcome to Dell US Chat! My name is Jeffrey and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 728-4561 for additional assistance. How can I help you today?

By the way, the number provided above is our team's voice mail box and the message box to type in is on the bottom portion of the chat, just to the left of the send button if you are having trouble finding it.

11:46:00 Tuan	hi jeffery i got questions about the dell streak

11:46:22 Tuan the 7 to be exact

11:46:54	Jeffrey A

What about?

11:47:39	Tuan

upgrades is this device going to get upgraded from the old os that it came with?

11:47:59	Tuan

i have seen no progress or even a timeline of possible upgrades

11:48:48	Tuan

i purchased this device based off of the pretty hardware specs but haven't seen any thing about the OS getting updates other then a few apps being fixed

11:50:08	Tuan

is there any word or possible estimate for a software upgrade from dell?

11:50:59	Jeffrey A

Are you referring to the software next to Honeycomb?

11:51:24	Tuan

yes either honeycomb or even ginger bread 2.2 just really does not flatter this devices specs

11:53:04	Tuan

the best way to explain my experience with this devices is it has the body of a brand new camero but a engine of a old 76 VW bug

11:54:44	Jeffrey A

I'm sorry but the Honeycomb is the latest OS for the Android.

11:54:59	Jeffrey A

The Gingerbread is the 2.3 version.

11:55:12	Jeffrey A

Honeycomb is the 3.0/3.1 version.

11:55:27	Tuan

will the device be getting honeycomb?

11:56:30	Jeffrey A

By the way, do you already have this device?

11:56:34	Tuan

yes

11:57:10	Jeffrey A

The Streak 5 or Streak 7 can be upgraded to Honeycomb.

11:57:59	Tuan

yes but will the be

11:58:13	Tuan

can and will are 2 different things

11:58:23	Tuan

my question today is will they be upgraded

12:00:30	Jeffrey A

If you are really asking if there will be a new OS or version, I'm sorry but Dell is not the proper company to ask about it. We may carry the device but not the software. If there will be news, we will advertise and inform our customers.

12:01:08	Tuan

so you guys dont know

12:01:12	Tuan

fair enough

12:01:55	Jeffrey A

As of yet, yes. We still have no information from Google.

12:03:07	Tuan

ok and about the spec restrictions with 3.0 i.e Screen resolution does this

device meet the pre-requisites for the 3.0 OS?

12:04:11	Jeffrey A

Should be since most of our customers are not having problem with the LCD resolution. They are already in Honeycomb version.

12:04:52	Tuan

ok ill be keeping track of the devices O.S. Progress thank you for being very helpful

12:05:03	Tuan

I appreciate it

12:05:21	Jeffrey A

Sure, No problem.

12:05:26	Jeffrey A

Is there anything else that I can further assist you with?

12:05:50	Tuan

no you were extremely helpful

12:06:06	Jeffrey A

Thank you.

12:06:11	Jeffrey A

Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. Thank you for choosing Dell’s Sales Chat and have a wonderful day!

12:06:11	Jeffrey A

The survey will pop up on a new window (please allow pop up for Dell.com) before you click the “EXIT” button. Take care. Thanks again.

12:06:55	Tuan

sure

12:07:01	Tuan

ill give you a good review

So boys and Girls there you have it looks like we need to Dev our own Rom

I hope this post was at least helpful

And I hope im Incorrect about this but looks like we may be left by the wayside