[myTouch 4G General] ROM_Guest:
[Email sent to HTC]

Hello, I purchsed a Mytouch 4g from Newegg.ca last week for $474.

I'd like to give you a little bit of background on my brand loyalty to HTC, before I go into my issue. These are the phones I've owned over the years.

Htc IPaq > Htc MDA > HTC JasJar > Htc MDA2 > Htc Wing > Htc Nexus one > (HTC Mytouch 4g)

The problem I'm having is this: The Mytouch4g has two types of screens it ships with. A type 1 panel(made in Taiwan, which is bad and washed out at viewing angles, especially when compared to my less than a year old Nexus one - its a decline in quality), and a type 2 panel screen, which is made in China and better at both viewing angles.

Last week I received my newegg.ca order, and it was the type 1 (bad) screen. I returned it (no refunds from newegg on phones), for the 1 replacement policy they have, and received my second phone which also had a bad type 1 panel screen.

[The details of these build quality flaws can be found on the Mytouch4g/HTC Glacier forums on xda-developers.com, of which I've been a member since 2005].

As well, a second disconcerning issue is that these phones ship with 2 EMMC chips (which Over the air updates and ROMs write to). The 2.10 chip, and the 2.17 chip. This is also talked about in the xda-developers.com forum.

Both times, I have received the 2.10 (bad) chip, which is known to brick the phone after multiple rewrites to the infrastructure, via Over the air updates, and/or Rom writes.

So all in all I have a bad screen, and bad chip 2 times, on a non refundable $470 purchase.

Before I even received the phone, I ordered a case and screen protector, putting this as the worst $500 piece of hardware investments I have ever made.

I called HTC support last week upon receipt of my first phone, and the only offer I got was that I could send my phone in for "repair", regarding the screen, with no guarantee/knowledge that a new type 2 (good) screen would replace my current bad screen, and it would cost $90 to at least try. (in service costs). There is no cognition/recognition of the popular issue on your end, no solution in hand offered, and no replacement phone offered (like the nexus one had with $500 credit card preauth) offered at all by your warranty department. I was truly amazed at this because long time HTC fans know you guys for your good customer service in general, regarding repairs.

Imagine for a second if you paid $500 for a new laptop, with a bad screen and chip that could cause it to stop functioning, and had not chance of a refund, or fixable exchange repair? At that, the fixable screen repair would not address the potentially "brickable" phone, because the bad chip would remain.

I've noticed that within 7 days of purchasing the phone, newegg has discontinued offering it, for their own reasons. I hope to leave a review there too so that other potential buyers would not be in the plight i am having now, and the buyers regret I am having, being expectant of a top quality device for a $500 investment.

In retrospect, I wish after 6 years in the smartphone online community, I had read up more on these build quality problems before making this purchase. I also wish now that I had just bought a used/Brand new Nexus 1 online instead of this phone.

With all due respect, it seems that overall Android manufacturers are just putting out phones to supply the non-discerning publics craving for new devices, with each manufacturer not addressing component quality issues over more than one generation/iteration of build. For example:

Samsung- plastic, and bad GPSs

Motorola- Locked phones, unmodifiable, which admirably your CEO approves of the opposite of in upcoming HTC phones.

HTC: Bad digitizer in the nexus one/nice screen; no conformity in the hardware components of the

Mytouch4g/no option for definitive recourse and resolution to the high end consumer.

As a loyal HTC user, I have to say that after being in the game the longest as a company, I would at least expect your mfctring department to have solved/figured-out who the reliable component suppliers are for parts (screens, digitizers, writable chips), after *so* many years in the game.

I look forward to your reply, and will keep trying HTC, but hope y'all get it perfect soon with good hardware (not just nice aluminum cases) in your phones, consistently.