yashsingh1/xdaforums huggingface dataset:
[Thunderbolt General] 1454:
Yeah, but they send you a POS refurb. I went through three refurb TP2's before I finally made them let me get something else. Each one having more issues than the last. Then I had them send me a "warranty" replacement for my current one, and it has the same issues that my current does. Either they give me a new one(like the one I paid for) or don't bother.
[Thunderbolt General] 1454:
3 Touch Pro 2's here. I seriously doubt they QC them or they would find the issues that I had with those phones. I'm sending back the CLNR TB they sent me. It's worse than the one that I have now.
[Thunderbolt General] 1454:
I had the issues before the update. It had random reboots before the update, now it has random shut downs.
[Thunderbolt General] 1454:
My reboots have almost always happened while using navi. I think it's only happened twice without using navi. Which leads me to believe that it has something to do with GPS. Obviously this is an untested theory, and I'm not someone who deals with a lot of code, so I could be completely wrong. That being said, since the update, I haven't had a single random reboot, instead I have had random shutdowns. (not using navi either)
[Thunderbolt General] clintb:
I've had exactly four reboots, two in one day, then one each day following and each time I was in Google Voice.
[Thunderbolt General] Shumthang:
Good thing I'm running Gingerbread on my TB. That with the new GB radio cleared the random reboots right up!
[Thunderbolt General] ProTekk:
Over 40 reboots / shutoffs in two days. Even ran it stock with no root with and without update. Hardware seems to be showing its weakness that slipped past QA and LTE testing.
[Thunderbolt General] jdk2:
No root, stock with the update. Shutoffs/reboots are becoming routine. Not sure where the issue lies but America's most reliable network needs some tweaking.
[Thunderbolt General] nateccnn:
Mine reboots while it is in my pocket. Who knows which app is activating, updating some useless ad or whatever these apps do when no one is watching...LOL. Happened three times while I was talking on the phone. Twice wile the other phone I called was ringing. But mostly I pull it out of my pocket, swipe the unlock bar and it asks me if I want to use launcher pro or sense. That is how I know it rebooted while in my pocket. I check to see the uptime and it is usually less than an hour so I know it rebooted.

I am stock, running the OTA update. Reset to factory and still reboots randomly. I am not sending my phone in for a replacement when a lot who did are repotting it does not solve the problem. This is BS! If they had another LTE phone I would demand a swap, but that's obviously not an option.

Nate
[Thunderbolt General] Cubs2008:
Mine rebooted! I pushed the button on the top of the phone and this menu came up and I pressed the part of the screen that said "restart" and all of a sudden the screen went black and BAM! the HTC screen showed back up.

Freakin phone. :)

*OK a little Sunday humor for the peanut gallery.
[Thunderbolt General] DestinDiverDown:
1.13.605.7 vs. 1.13.605.7-1 - Is their any difference?

Got my TB last week. Checked for updated and installed OTA. FW: 1.13.605.7. Rooted via: http://xdaforums.com/showthread.php?t=996616 ([ROOT] MR1/OTA PermRoot + Unlock Bootloader - Safer/Easier 5/12/2011) also 1.13.605.7 and experienced random reboots.

Contacted Verizon and they told me to go back to the store and swap for a new on without the OTA update. I restored the phone to stock, unrooted and completed the swap.

On the way home, I looked down and my phone was again recieving the 1.13.605.7 update. Only this time when it had completed, the phone status read: 1.13.605.7-1.

Is this a new version of the OTA update or is this the same one and I am just not remembering the -1 on the root rom?

Would like to root again and kill bloatware, just do not want to return to a version containing broken update.

Thoughts?

Also, is there a way to backup the stock, non-rooted image on your phone?

Thanks all.
[Thunderbolt General] jaben2:
just posting to get thread count past 10

However I did have issues with the reboots until I installed the radio under the thread about fixing the reboots and that worked for me.
[Thunderbolt General] jaben2:
However I am now on the Das Bamf 2.0 gingerbread and it works great and haven't noticed any reboots, and apparently I have to wait 5 minutes between posts.

This sucks however understand the reasoning.
[Thunderbolt General] microdot:
I got my thunderbolt tuesday and accepted the ota on wednesday. I am also now experiencing random reboots. My phone is not rooted. I called *611 and explained that my phone reboots. Unlike others that were promised a new phone of the bat and had to go through the annoying trouble shooting. Did you do a soft reset? Did you do a battery pull? Here comes the funny part. The rep tells me to do a factory reset and then not to download any apps because any app from the market is technically a 3rd party app because it did not come with the phone and can cause problems.....what? So my ANDROID phone is only guarentee to work if i dont download any apps. That is useless to say the least. Anyway i did a factory reset to please her but if i get one more reboot and i going to the store for a replacement. She apperantly put some note in my account that will let them exhange it in the store...also because i am within my 14 days.
[Thunderbolt General] Seanren78:
I have my #TB on the way as I write this. Verizon will understand that phones are suffering from reboots. You will need to be guided through a quick walk through on technical support, but after that you will be sent a new phone.
[Thunderbolt General] BlackHoleSlam:
I an going to be getting my tb soon for 4g but this problem scares me
[Thunderbolt General] bp328i:
They do, it's called the Droid Charge.
[Thunderbolt General] Quize:
One thing I noticed about the random reboots is that I never get the splash screen sound when it happens. When I reboot manually I always get the sound. Reboots have been really bad the past few days though, the phone will now do a random reboot right after it finishes booting from a reboot I initiated.
[Thunderbolt General] Mechastomper:
I have 2 replacement tbolts showing up monday. To replace both my ota updated rebooting tbolts. I called and talked to a tech supervisor. Normal call care wanted me to just factory reset. I knew this wouldn't fix the issue so I refused and asked for tech supervisor. No issue on getting new tbolts
[Thunderbolt General] Philosophre:
My rooted phone running bamf remix latest version is also having a few reboots, but not to the degree of most you guys.

Read a couple recent pages 10-14 and gathered the information I need. But would like to verify with a yes and no response by a handful of people.

1. Most people complaining about occasional reboots are ones who aren't rooted?

2. Verizon will replace the tbolt for free even though one had the phone for a month plus it has a few scratches on the case?

3. The replacement phone is a refurb?

4. When returning one needs to restock it?

Thanks to anyone who takes the time to help me.
[Thunderbolt General] Mechastomper:
1) yes

2) yes just don't say it's really scratched. Mine are perfect shape

3)clna (think is the term) not refirbs

4) yrs olds phone needs returned
[Thunderbolt General] ludionis:
Past the 14 day mark from buying the phone, you get a "CLNR" (Certified Like New Replacement). There is no guarantee it's a refurb, or a return, or a demo. Once when we ran out of original Droids, they had to transfer brand new phones to the CLNR 'pool', so some lucky people got new phones, but when we order, we have no idea as to device history.

It doesn't matter if you 'tell' the rep it's scratched or not. Normal wear and tear is ok/expected. Cracked screens, deep gouges, cracked housing, liquid damage, etc is not considered 'normal wear and tear', and if you return such a device, you get charged a non-refundable $99 for regular phones, $199 for smartphones. The warehouse makes this determination, and will email you a picture of the damage found, so disclosure doesn't matter.

Per our "Known Product Issues List", the reboot issue has been reported to HTC and we have sent them example devices so that they may research and resolve. No word on when an update will come, we get about a week's heads up at most when one is expected.

I say all this as an experienced Tech rep, who has to order these devices all the time. The devices used to be called "FRU"s (Factory Replacement Unit), but the term became so synonomous with "crap", that VZW changed the name to CLNR. The devices and process of acquiring them didn't change one bit. The same quality phones today are the same ones sent as FRUs years ago.

I personally have not had an issue with CLNR devices, had to order 2 for my wife's BB Storm, but I take the calls from those that do. I hear stories all the time of the device coming with contacts, pictures, etc that were 'left' in the phone. Regretably, if a customer returns a unit that is randomly having an issue, it may pass the '100 point inspection' and be reissued with a software reflash.
[Thunderbolt General] Eddog4DROID:
So, if they are replacing the phones, I can assume they are acknowledging this as a hardware issue? Has anyone had theirs replaced and the replacement also rebooted?

I just did a factory reset; apparently mine is still rebooting. Next step is to call.
[Thunderbolt General] ajd88:
Yes I've had two replacements both rebooting still. Id say its a software/radio issue. I'm sure we will see an update sometime soon to address the issue.
[Thunderbolt General] hkbladelawhk:
The thing that annoys me to no extent is that I just paid $25 for ghost armor on mine, and I really don't wanna have to unroot then re-root.

Mine just randomly shuts off. And I don't get how it would start happening after 3 weeks of ownership?

I say we storm HTC for having crap quality control.

At this point, I would presume to just keep it, attempt to deal with the reboots and hope they send out an update?

Question then comes, update while rooted?
[Thunderbolt General] Addicted2Droid:
Has anyone actually done a factory reset? I sent the replacement phone they sent me back because since I did the factory reset my phone has worked better than ever. Battery life so much better. Might never accept another update again lol. Hopefully the reboot don't happen. I haven't installed all my usual apps. Can't help but wonder if an app is to blame. Something that was compatible is no longer....who knows
[Thunderbolt General] hkbladelawhk:
There were a couple people who had said they still had the issue with random reboots after factory resetting.

_____

Is the random reboot issue for non root the same issue as the random shutting down for root? Guessing no?

Anyway to prevent these damn OTA from installing or do they ask? (I've yet to see one, been rooted since I got the phone)
[Thunderbolt General] astang99:
I thought if you sent a cracked glass phone back they charged you full retail price!?!
[Thunderbolt General] seel1214:
So when you guys are saying you called the tech support are you calling the actual store you got your phone from? Or are you calling a corporate number? I have been getting random restarts and would like to know the number you are calling.
[Thunderbolt General] PureH2O:
Man the TBolt is having a ton of issues. What is going on with HTC
[Thunderbolt General] zx12dak:
4 random reboots today, My Yahoo Messenger app is now freezing so I rebooted 2 times for that today and one more reboot cause it wouldn't text. Pandora is now messing up more too. Phone was replaced 2 less then 2 weeks ago. While on the line with tech about the phone loosing data and going into 1x they made me take the update last week. now it's way worse. Hell I wanna root but the thing is such a POS I almost want my EVO back, just hooked up on Verizon EVDO. This is BS!
[Thunderbolt General] jett2314:
I have only had reboots since I put the latest OTA on it. And have not had any in about two weeks (knock on wood). In my case the phone worked perfect up until the update. If your are in the same boat I would think twice before requesting a new phone. It is in the software not the hardware.
[Thunderbolt General] dadsterflip:
I know this is far shot but I moved all my app out of my SD card and seems to stop my reboots. Did this when I had my droid x.

Might Work might not. Worth a shot.
[Thunderbolt General] patches152:
mine has rebooted up to 4 or 6 times a day, and reboots at least once or twice every day. it wasn't this bad at first, i had maybe two reboots, then i had one...and another a few days later, and again, and then more frequently, then more than one a day, etc. even before the update. if i turns out to be a software issue we won't see an improvement until MR2, but i suspect the testing will require a brand new OS version to address the issue, assuming HTC didn't know about this until when they officially filed an inquiry with VZW.

have any of the other carrier's devices similar to the TB had these issues as well?

i have a replacement phone they sent me on like friday, but i'm skeptical to swap and just have the issue keep happening. i have an invisishield and don't wanna have to deal with putting another one on. it's all just a big hassle. i hope it ends up being a software issue so i don't have to replace hardware.
[Thunderbolt General] Breakthecycle2:
So are these refurbs or new?
[Thunderbolt General] labratss:
Did the same thing an I'm fine now as well.
[Thunderbolt General] Breakthecycle2:
They don't include a new battery right?
[Thunderbolt General] labratss:
Mine was a referb
[Thunderbolt General] mschwartz26:
Question on phone return

I just got a new TB sent to me due to random reboots. In the box came the phone, new sim card I have to install, battery, and new power cord (usb and plug). Do I need to return the charger that came with my first phone? I could use an additional one...but do not want to be charged for it.
[Thunderbolt General] patches152:
generally, whatever they send you they expect to receive back.
[Thunderbolt General] destroyerbmx:
I feel lucky on this phone, I got it the first minute of launch day and no reboots and it us strange on extreme undervolt and overclock. I normally get the lemons.
[Thunderbolt General] td1042k:
does anyone else have issues with the sms messaging screen, having it hang up or get very slow when trying to select a conversation thread? i tried clearing out all messages, while it did seem to improve performance i little bit, it would get very slow again once sms messages built back up again, even just having 50 or so messages in a thread. i am hoping the update fixes this, and i am hoping i dont develop the random reboot issue. i am on hardware version 002 if that helps
[Thunderbolt General] zx12dak:
Sure do. Every both Tbolts and the 3 EVO's I had before that. Why cant they fix this stuff!!!
[Thunderbolt General] td1042k:
weird. my droid incredible never had that issue at all! i could have hundreds of sms messages as well as mms messages and it wouldnt affect it a bit...
[Thunderbolt General] ajd88:
You guys think this rebooting problem could be a setback for a gingerbread update? You gotta think the pressures on HTC to get this fixed. I'm sure verizons real happy replacing phones left and right. It'll be interesting to see how this pans out.
[Thunderbolt General] Nate14:
How did you get a new replacement? I've gotten two replacements and have had problems with both.
[Thunderbolt General] mbrown3460:
Man I think im going sell this phone and use that money to pay the ETF and send my ass back to tmo...phone is a POS
[Thunderbolt General] mbrown3460:
3 reboots a day..so the only thing verizon is doing is replacing phones? if its a software problems then whats the point of getting a replacement phone?
[Thunderbolt General] Eddog4DROID:
I wonder if I can complain enough to get my upgrade back?
[Thunderbolt General] patches152:
they're pretty sure its a software issue. before the update my phone rebooted two, maybe three times. now it reboots a half dozen times a day

on another note, how many of us use the car dock/car charger? i was moving this weekend, and my friend drove my car while i drove the moving truck, he said his phone rebooted 4-6 times in 2 hours while on my car dock. it usually doesn't do that. maybe there's an underlying issue that the software made worse? because i had reboots even before the update.
[Thunderbolt General] microdot:
i got my Tbolt on the 17th and did the update the very next night. I also have random reboots now but not nearly as frequently as some people here. The most it did it was 3 times in one day and after i did a factory reset I noticed it twice in 5 days.

I am sure its a software issue and that is why i am reluctant to ask for a replacement because i am afraid that it will be the same or worse. I wonder why some people are having a significantly higher reboots than others. You would think it would be the same or comparable.

If i return my today or tomorrow i should get a brand new one since i am still in my 14 days but return/exchange it for what? Reviews on the LG revolution is bad, I don't like Samsungs touchwhiz and blue tint to their displays and the incredible 2 feels plasticy and is not 4.3 which i love.

I guess I am going to take a chance and just stick it out until a software fix comes in form of an update.
[Thunderbolt General] bL33d:
Just bought a thunderbolt off ebay should have it wed or thur what version is the latest one causeing the reboots? Cause if its on old software i wont update it..
[Thunderbolt General] teh_Cookie:
i updated to the leak/ota just two days ago and i've had zero problems (knock on wood). before i was just stock but rooted and this friday i noticed it reboot for the first time. so i said screw it and updated to the leak/ota. i was worried because everyone complained about rebooting and what not so i waited. but i'm happy i upgraded because my gps was total crap before (taking 1-10 mins to lock on) and now its noticeably quicker and more accurate. plus battery life has improved a good amount and i think my signal is better too
[Thunderbolt General] ajd88:
I called Verizon again today just to see what was going on with the fix for the reboots. I got transferred to a tech that's "very knowledgeable about the situation". He told me the update was in testing stages and should be out very soon. It was noted how high priority it is. He also said it was most likely radio related. So pretty much stuff we already know. I was then offered a new battery and sim card. Just thought I would let you all know.

Sent from my Thunderbolt
[Thunderbolt General] patches152:
HTC is still researching the issue, they don't know what causes it. there's no software update in testing to directly resolve the issue. actually, they're expecting to get gingerbread to the final phases of testing soon, and hoping that gingerbread will just fix the issue and they won't have to worry about it anymore

there is nobody who you could easily get to talk to on the phone that is "very knowledgeable about the situation", because nobody knows what the problem really is. not officially, anyways.
[Thunderbolt General] ajd88:
Are you speaking as someone with inside info? I've read multiple articles like this http://www.gottabemobile.com/2011/0...-verizon-offering-trade-in-to-those-affected/

I know vzw techs don't always know what their talking about but I believe this one. Idk just doesn't sound right to me. It's gotta be the radio right? I doubt gb would fix it. I know the leak didnt. Maybe a new radio with gb
[Thunderbolt General] crazyhtown:
Software interaction issue. Enjoy your refurb, good luck on the blind luck. Hope you get a good one
[Thunderbolt General] ajd88:
Are you saying its a hardware issue?

Sent from my Thunderbolt
[Thunderbolt General] thewebsiteisdown:
The solution for the issue per Verizon is to do a factory reset through the phone security options. It fixed my wifes phone, just FYI. I made my tech call HTC and talk to them about it and my wifes, phone, is stock untouched not rooted what so ever. Mine now that's a different story but then again mine isn't rebooting at random on me and is, running on GB so :p.
[Thunderbolt General] thewebsiteisdown:
He's saying it's software related. The cause is from the way the radio interacts with Verizon's towers and there's a glitch some where in that interaction that causes the phone to reboot. Again this is per a Verizon tech that spoke with me and HTC about the issue. HTC is working on patching the issue right now as I type. Factory reset resolves the issue though for what ever reason.

It's almost as if the image they pushed out or update they pushed out, was corrupted some how, some where, deep down.
[Thunderbolt General] fallingd0wn:
Got mine replaced under warranty. New phone is clearly a refurb. The power button is sunken almost flush with the top edge and the screen is not fully seated into the phone body at the lower right hand corner. This one also reboots more often than my original.

On the plus side, my extended battery fits better with less creaking/flexing of plastic when I hold it. The notification light also seems to be brighter.
[Thunderbolt General] rgray11:
Replaced mine with one that does the same thing, reboots out of no where, txt, call, email, youtube, angrybirds....
[Thunderbolt General] thewebsiteisdown:
Factory Reset Solves It.
[Thunderbolt General] jdk2:
Not in every case it doesn't. But I fixed that for you to indicate the success rate with a factory reset. It's hit or miss. I thought it solved it for me but the reboots returned as before.
[Thunderbolt General] thewebsiteisdown:
My wifes did it one more time as well and then it completely stopped after that. I haven't seen her phone do it once since that last one after doing the factory reset. I know one thing, I sure wouldn't be returning phones for no reason just to get a crappy half way fixed one with a half depressed power button back..

You're better off to do a factory reset maybe it will do it one more time or two more times then it should stop. It's a software glitch.
[Thunderbolt General] patches152:
i don't work for VZW, but i am involved both directly and indirectly with the "friendly user" testing phase, the last phase before the product goes live. the fact is there's always an update being tested. especially with "flagship" devices it's not uncommon to have more than one in the works through the various stages of the testing program. my point was that the issue is not officially determined to be anything specific. from my understanding the issue was happening before the update, and something about the MR1 update made it worse and the reboots were more frequent. i personally had reboots as early as march and april, (i bought my phone in march) but due to how infrequent it was before i doubt anyone noticed.

HTC is who's doing the research for the rebooting, and they haven't gotten back to VZW about the cause, so the fact that this tech told you 1) he's knowledgeable and 2) that it's caused by something specifically, leads me to believe that he just fed you a line. it's a lot nicer than telling someone to "GTFO".

whether you want to believe this tech or not is up to you, i know that any hope of resolution is going to cause optimism, generally speaking, the people on the phones are the last to know anything. any info pertinent to this topic that they would have, would be in a press release on the VZW website for all of us to read. hell, i'd trust VZW's twitter feed more than i'd trust their tech support for info like this.