yashsingh1/xdaforums huggingface dataset:
[Atrix 4G General] DarrellRaines:
So I called Customer Care back and spent the last 2 hours (no exaggeration) on the phone with them. I called to make a formal complaint to them regarding the pricing and the whole scam as I like to see it.

In response to my situation, they did not give me a free microcell, but did give me a credit for $105.00 towards my current bill. While this is not what I wanted, I will not look a gift horse in the mouth and will accept it.

The customer care agent also told me of a rating system that they use to rate their customers. Currently the system is a 1 to 5 scale with 1 being the worst and 5 being the best. The agent told me that I was ranked a 4, which is the highest he has seen in the time he has been at the company.

While I like the fact I am rated a 4, I am not certain that being ranked by a company that is taking us all for a ride with their policies and their rates is a good thing at all. I hate to know what they would rank some of us here on these forums if they knew what we do with our phones.

Ultimately I have to say I am a little happier with AT&T at the moment for no other reason than the fact that they have some great employees who if you are nice and respectful to will be the same way back.

The agent (no I don't want to name names as that could cause him trouble and he doesn't deserve it) did also mention that they have received many calls similar to mine and that if enough people do complain about it then they may just go ahead and change the problem.

Maybe a few more phone calls with complaints will change some minds and turn some heads over at AT&T. It's a shame that I didn't get a survey on the person who helped me. He would have received high marks.
[Atrix 4G General] ngerber999:
I know its not much help to people here, but AT&T sent me a letter roughly six months ago, without me ever once calling them, with an instant rebate form to get a microcell for free. I ignored it as I was debating on switching back to Verizon at the time due to the piss-poor data coverage in my area. Three months later I got the notice once again just as the ATRIX arrived at the local AT&T store. I never once called AT&T about the issue and had literally no coverage inside of my house (not sure if my metal roof has anything to do with that...).

I think they must periodically look at their records to see how well people's phones are connecting to their network as they had no way of knowing I had an issue if they didn't. My neighbors, if you can call them that a quarter mile away, have fine reception and the coverage maps all show that my house has "strong" coverage.

Regarding the customer rating system I'm not sure how they would rate customers except perhaps on their profitability to AT&T. Are you regularly using your minutes and data? I ask because I use next to none of my minutes and hardly scratch my data most months as I have access to WiFi nearly everywhere I go.
[Atrix 4G General] naplesbill:
While I understand the frustation and disdain toward AT&T over this, it is still better than the solution I was offered by Sprint, Verizon, and Nextel when I had them. In other words, no solution. My house is in a coverage hole for all the carriers. I have tried all of them and the only one that works in my house at all is AT&T.

I was able to get out of my contracts with Sprint and Verizon because they stated I had coverage at my house, but I did not have it with either carrier. Even without the Microcell, I have coverage with AT&T. I only added the Microcell so that I would have full coverage everywhere in my house.

The impact on my broadband is entirely negligible. Since I am already paying for broadband, this has not caused me any further costs. I also do not have any problem staying within my minute usage. I have a family plan with 5 lines and 1400 minutes.

Yes, I would rather have gotten the Microcell for free, but $150 is not much for peace of mind. If I wanted to extend my own wireless system with a repeater, it would cost me nearly that much as well. I also use regular wireless data while at home. Not only is it faster, it doesn't affect my data plan usage.

Any solution is better than no solution.
[Atrix 4G General] DarrellRaines:
Agreed that 150.00 is not much for peace of mind, but it's is a lot of money when you consider the service you already pay 300+ a month should include decent service for where you live.
[Atrix 4G General] Clienterror:
Out of curiosity how does this "Star" rating system work? I actually called my buddy that worked at an AT&T (Doesn't everyone have one?) call center for a couple years and asked him about this. He had no idea WTF this star ranking system was. Honestly I'm not even sure how they'd rank it.....The less you ***** the more lines you have and the less data you use the higher your ranking?

It's cool you got a credit, the only problem is now they've wrote you off so when you call again they're probably going to hold that over your head. You should have said "If you're willing to credit me $100+ off my bill why don't you just keep it and send me a micro cell for free because that's the cost after the rebate right?"

Just my .02 man, I hope you get it all worked out, ****ty service and paying a premium for it sucks :(
[Atrix 4G General] holtenc:
Google Voice? Free. Uses WiFi data connection. Available in android market. Quite handy. Plus you get visual voicemail... for free (which as far as I know ATT only provides to iPhone users)
[Atrix 4G General] DarrellRaines:
I do not know how the ranking system works either, I do know that I have a ridiculous amount of devices with them and I pay a great deal to the every month. I also have been with them for many years.

I would imagine that is has to do with a lot of things such as attitude towards reps (people who are firm but very polite), amount spent, and so on.

As for the credit, they really just don't know me. See I called with a complaint about their policies regarding the micro cells and how it is more or less a scam to off load the data and voice from their network and how they double charge you for your internet in that aspect.

Today's call will be logged complaints about service in my home. So will tomorrow's, and the next day's and the next and so on.

I will be the squeaky wheel. I will require a hell of a lot more grease in order to quiet down. Either they will change their attitudes towards the micro cells, or they will fix my service. At some point, they will have spent more on me having their employees listen to my complaints than they would have if they had just fixed the tower.

Many people will see me as an annoying jerk who *****es and moans a lot, but it only takes one person to see me as persistent in order for me to get what I want.

Give me what I want and I will go away.
[Atrix 4G General] DarrellRaines:
Google voice is not a VOIP application and uses your minutes. It only uses the data connection to make the initial call and then hands it off to the AT&T/Other Carriers networks.

The actual calls use up all your minutes. You can verify this by checking your bill each month and looking at the usage.

Even if Google Voice were to use VOIP tech to handle calls, why should I have to use it in order to get service that should be already provided by my calling company? I do IT for a living and I always have to use some type of work around at least once a day for problems, but this is not a time when I feel I should have to.
[Atrix 4G General] roharia:
Wow I did not know that, you can use it on a computer completely free of charge and it doesn't need to be linked to your phone at all
[Atrix 4G General] DarrellRaines:
You can indeed use it from the web, but when you use the web interface, you will connect using your phone service or via Gtalk which is in essence a VOIP application of sorts.

Gtalk is what you use over your data network, google voice by itself uses your phone's minutes in order to work.

Now once our phones are updated to Gingerbread, we should be able to use Gtalk in that manner and use the video functions, but as it stands we can not.
[Atrix 4G General] Saschwatch:
I know it's not completely relevant, but have you seen this?

http://www.electronista.com/articles/11/03/08/google.voice.can.make.pure.internet.calls/
[Atrix 4G General] :
I know for a fact that you cannot place calls over wifi w/ Google Voice w/o having a cellular network connection. If you have no att service, and wifi, it doesnt matter. You can ONLY place a call via GV over wifi when you DO HAVE a cellular network connection, otherwise the call will fail.

A buddy come over to the house with the new G2x w/ native wifi calling:eek:.. Makes me hate Att sooo bad. f u att
[Atrix 4G General] :
Another thing worth mentioning is that the MicroCell is not truly voip, let me explain: Here in North Alabama we were hit by one hell of a storm yall probably heard about. There were 500,000 people without power, some still dont have any. Att was telling us their network was about 25% in our state. - So I'm at home with full service on my MicroCell, but its dropping my calls left and right, even to land lines! I call Att and they explain that the MicroCell is just routing the calls out to their already ****ty but now broken towers. Thanks for nothing assholes!

Side note - I requested they immediately change the service atleast temporarily to real voip because it was an emergency situation in our area and we needed to contact our friends and family!! The guy assured me he would call me back either way, but didnt as is my experience with any att rep.

So remember that the microcell is only going to give you a false sense of service, their still routing your calls through their ****ty networks towers and they are still dropping your calls!
[Atrix 4G General] plasticglock:
This is a messed up situation. I had no idea they wanted that much for a microcell. If you think about it though, if it was free, and it didn't use our minutes, wouldn't we all just get one and drop to the lowest plan? So I can see why they make it still use your minutes, but the cost still seems outrageous as it is only needed to make up for their lack of coverage. Tmo customers can make wifi calls, so every router is a microcell for them. Would be a great feature to have.
[Atrix 4G General] azrr:
I went to an AT&T store to get mine. First I was told that it'd be $200, and then that the "free" promotion was only for people that received a letter in the mail from AT&T. After being given this run-around by a regular employee I asked to speak to the store manager. After talking to him for a bit I was given a microcell for free, but had to sign an agreement that if I canceled my service within 12 months I owed them something like $10 per month remaining (e.g. if I canceled after 10 months I owed them 20 bucks). Just go to an AT&T store, talk to a store manager, and don't take no for an answer.
[Atrix 4G General] done12many2:
When I purchased my Atrix and my wife's Inspire, I told the AT&T rep that I wanted a MicroCell due to the fact that 1 of 3 of the houses in my cul-de-sac had it and the other two have to talk outside. That was all it took. He gave us one free when we bought the phones. Turns out that we didn't even need it.
[Off-topic] mistamikel:
So I had about $200 to spend on a cell and wanted something with a key bored.

Long story short, I won a my touch 3g slide on ebay for $144.50 from "bigpetesales" and I paid on the 16 of April. Well its not May 11 and still nothing.

I tried to contact him threw ebay 2 weeks ago to see if he had a tracking number for me and didnt hear anything back which I thought was weired since every other time I asked him a question he would respond asap. Any ways I filed a clam with paypal but fell Im not gonna get money back and in the end, get the shaft.

Just wanted to let you peeps know of my transaction with "bigpetesales" from ebay and give a warning to the community.
[Off-topic] EclipseX:
just try dispute on paypal =)...all will be solve
[Off-topic] CB620:
is he/she on this forum?
[Off-topic] Chinam4n:
I'd say **** on their feedback, and dispute on PayPal and eBay.
[Off-topic] mistamikel:
Not sure. Hope so, so maybe I can get this sorted out.

As for the dispute on paypal. I allready did but, because the sale price was not over $150 paypal dose not require signature verification to prove it was delivered.

I paid $144.50 without shipping so Im up ****s creek without a paddle.
[Off-topic] stevedebi:
I should think it is up to the seller to prove it wasn't delivered. Your dispute should work.

On a side note, T-Mobile is offering these for free with 2 year activation, through 12 May:

http://www.t-mobile.com/shop/Phones...zygt*VAygtzlw*VyBpAgf+mA55Byf*VyBpAgf+mA55Byf
[Off-topic] bhuachua:
Don't worry. If he doesn't prove the tracking is moving, paypal will be in your favor.

He sold stuff before but wasn't active in ebay for couple months now. Maybe his account got hacked.

Either way, you're protected by eBay buyer protection and paypal too.

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=bigpetesales&ftab=AllFeedback
[Off-topic] dcarr622:
Is it just me or does this thread have nothing to do with the XDA Marketplace?

eBay can solve all of your problems, they always have for me. They side with the buyer 99% of the time unless it's obvious otherwise.
[Off-topic] xKrisx:
It is a cell phone transaction and since many of us use eBay and market for sales/trade, its nice to have a heads up on him. I appreciate the info.
[Off-topic] mistamikel:
I am in Canada and need an AWS cell to use on the Wind network, but thanks for the tip any ways.

Also I know that this has nothing to do with a transaction on xda but as stated I just wanted to give a heads up in case some one from here was shopping on ebay and came across that seller.

As for paypal, I could win but get nothing if he withdrew his funds out of his account, this is what I was told by paypal yesterday when I called them.
[Off-topic] EclipseX:
if you win, paypal will get all money for you.....

if user don't have money in him account, we will have a negative money on him account...and paypal will persue him to revenge xD loool
[Off-topic] mistamikel:
Sooo I got an update from ebay/paypal, the seller updated the tracking info.... "usps #1111111111111111111"

Yup I think I got screwed.
[Off-topic] hazard666:
Wow, that's pretty a messed up/ballsy thing to do. Needless to say if you file a claim that you'll get your money back with ease simply based on that.
[Off-topic] greenstuffs:
He didn't even try to fake it.
[Off-topic] mistamikel:
Nope, all 1's. It is what it is. I just hope I get my money back.
[Off-topic] Kid Poker:
If a paypal rep looks at it, they would probably look at the tracking # and say something. Wish you the best of luck on that one.
[Off-topic] EsOne:
Surprised. A hundred and something positives, no neg feedback on that user. That sucks to get shafted like that.

Good luck on getting it back from Paypal, though it should be a pretty easy claim.
[Off-topic] mistamikel:
Thanks guys. I dont know whats gonna happen as I was told by a person from paypal that I can win the claim but there could be no funds in the sellers account, so I would get nothing back.
[Off-topic] Matty Mo:
I just had a paypal dispute close a little while ago for $250. seller took out all the money in his account, won the case, pay pal put his account into the negative and gave me my money back asap. told me it was there problem not mine. so its worth a shot... and this was a pay pal dispute that was from a forum not a eBay purchase which they are more willing to help with because of image. good luck
[Off-topic] Chinam4n:
If the seller don't got a credit card or bank account linked, there's no funds to take from. :(. Best of luck on getting your money back OP.
[Xoom Android Development] bigrushdog:
It doesn't get any easier that this! You must have Clockwork Recovery and a MicroSD card. Copy all needed zips to root of MicroSD. Comes with full root, sdcard support (still at sdcard/external), OTG for USB Host. Regardless of what setup you are coming from, MicroSD will be at /sdcard/external. Have fun!
[Xoom Android Development] bigrushdog:
reserved for me
[Xoom Android Development] bigrushdog:
reserved for me again
[Xoom Android Development] ClydeB1:
Awesome. Does sd card still work or will we have to wait for a new kernel?

Edit: Ok, I see the first post has been updated and my question answered. Thanks :D. All good things come to those who wait ;)
[Xoom Android Development] docangle:
What about people that went back to stock and did the update to 3.1 (I used this thread to update http://xdaforums.com/showthread.php?t=1073462)? Can we just use the Bootloader Patch? or can we just run both items again?
[Xoom Android Development] MileHighClubAV8R:
Thanks for the early warning about OTA and now this! Patience pays off! :-)
[Xoom Android Development] Nvrenough:
So glad I waited it out :) woooooot
[Xoom Android Development] Instien:
This is the reason I decided to hold off till one of these wonderful devs figured this out! Once again brd proves to be amazing. Thanks bigrush!
[Xoom Android Development] Sandso9:
i wish i would have done the same i tried to update it through fastboot and im stuck an the M logo and no buddy is responding to me so i cant fix it :(
[Xoom Android Development] dadoc04:
BRD comin through as usual.... good **** my dude!

ill mirror on fileserve if you want.. let me know
[Xoom Android Development] Cjizzy:
YEAASSSS!!!!!!!!!

You saved me a whole lot of hassel my brother, keep up the great work, and total support shall follow ..
[Xoom Android Development] ftgg99:
Waiting impatiently :)
[Xoom Android Development] bug_nuts:
Your a freak, thanks for all the hard work! You devs go unappreciated so often...
[Xoom Android Development] jlaw904:
Thanks for all the hard work so far... One thing is holding me back from flashing this: Does this support cifs still? Or will we be waiting on an updated kernel?

I want to still be able to mount my network share on my xoom and I am scared to lose that ability.
[Xoom Android Development] dadoc04:
im refreshing waaaaay to much... *steps away from the comp for a minute*
[Xoom Android Development] Psychokitty:
I knew jumpin' the jammy right away wouldn't pay! Thanks for lookin' out for us and coming through, despite a handful of ****heads. Good work!
[Xoom Android Development] Nvrenough:
I think I have refreshed the page about 30 times in 4 minutes. Xooooom = horrible addiction :D
[Xoom Android Development] b0ricua:
YES, so glad I waited this one out!

Quick question though, you state that SDcard will *still* be in sdcard/external. If I remember correctly, your latest Kernel (1.4.1) has SDcard contents back in sdcard2. (moved back to sdcard2 from 1.4.0 when it was in sdcard/external)

Any idea?
[Xoom Android Development] joeski27:
Couldn't have said it better myself! Agreed, 110% - Thanks BRD! You da man!:D
[Xoom Android Development] bilago:
I am on 1.4.1 and my SDcard is located in external not sdcard2.
[Xoom Android Development] ilovechi23:
yea i forgot to data wipe after the installation but its working good so far no complaints.....
[Xoom Android Development] MindandMight:
I have updated my wifi xoom to 3.1 and I'm wondering if I can flash the tiamat 1.4.1 kernel now our if I should wait for an update to the kernel.
[Xoom Android Development] jland22:
I would say yes and no since when booting into cwm the external is found and you can see all files and backups. Only problem use can't mount using computer but I am sure you can mount from recovery ( and place files in folder) but still need to test. Something is going on but I am sure it will be fixed soon.

Don't flash any kernels as I tried this and had to redo the update to erase unusable tiamat kernel.
[Xoom Android Development] DefaultBR:
LOL GOT SD CARD working now... formatted it AGAIN fat32, and worked o0!!!
[Xoom Android Development] theahlenius:
Mind PMing me how you did? We were in the same boat.
[Xoom Android Development] dash8brj:
Is it safe to use a 16Gb card for this procedure or should I hunt around for that 512mb card I kept for no good reason at all, up until now.

I get my Xoom in a couple of days (ordered from amazon)

Cheers
[Xoom Android Development] bishop72:
Was your SD card not showing up also before that?
[Xoom Android Development] mcarrion78:
went through flashed new recovery rebooted system and then rebooted back into recovery now getting a cant mount sdcard error. anyone else?
[Xoom Android Development] bishop72:
Ok, that did seem to do the trick :)
[Xoom Android Development] b0ricua:
Worked fantastically! On 3.1 now and SD card contents are showing in "external" folder.

AWESOME work BRD!!!

Quick question though, I set my titanium backup to my backup folder on the Sd card and it sees them, but doesn't give me the option to restore them. I've installed the Busybox from the application and tried the busybox installer from stericson but still no workie. Any idea?
[Xoom Android Development] joeski27:
All data on /sdcard was ERASED...

...not sure if this happened to anyone else, but apparently my internal storage (/sdcard) was NOT safe from the system wipe as promised by BRD. Followed the instructions perfectly (not that that was difficult, it was quite a simple process). All of my backups, etc, EVERYTHING is gone. :mad:Dont know who exactly dropped the ball on this one, but I'm not effing thrilled, to say the least.
[Xoom Android Development] cypherx82:
Worked flawlessly!
[Xoom Android Development] yooper:
I'm downloading the HC 3.1 files now and came across this post. Before I go any further with installing 3.1, am I understanding that if I have an unlocked/rooted (Tiamat 1.4.1) Xoom and am using Clockwork 3.0.2.5 (Via Rom Manager) I wont be able to properly install the 3.1 update? I would assume this would be mentioned in the OP but I am apparently assuming incorrectly?
[Xoom Android Development] mcarrion78:
had to revert back to an lder version of CWM. after flashing the new one it kept telling me it couldnt mount my sdcard no matter what i did. formatted my sdcard and everything. just flashed HC 3.1.zip. lets see what happens
[Xoom Android Development] jlaw904:
Wish I held back... this doesn't seem to support cifs (kinda expected). Therefore I can't stream from my network drive. Guess I'll have to wait for a kernel update. Everything else is fine though, sdcard included. Thanks for the update and easy installation!

Also, google pretty much redownloaded all my apps again. I just had to readjust my wallpaper, settings, etc...
[Xoom Android Development] droidrev71:
same here.. sd card gone. i fortunetly backed up stuff to laptop too. Besides that everything is a o k! Thanks for the easy route for getting 3.1!!
[Xoom Android Development] lokko21:
Google restored most of my apps and the missing apps that I side loaded, titanium back up take care of those. Everything went smooth.

THANKS BDR.
[Xoom Android Development] dscribe:
Go figure. Left my internal "sdcard" storage intact with all files available and waiting. Was able to do a Titanium Restore, no prob.
[Xoom Android Development] Berzerker7:
Pro tip: your internal storage is not /sdcard
[Xoom Android Development] lokko21:
Its a new one. Just flash it as any zip and you will have a new recovery.
[Xoom Android Development] lokko21:
WiFi or 3G..??

Flash new recovery zip then reboot.
[Xoom Android Development] b0ricua:
Yes.

10char
[Xoom Android Development] lokko21:
IN CWR:

1-install zip from sdcard then 2-choose zip from sdcard then 3-pick new recovery zip, 4-then Yes install ,then reboot.
[Xoom Android Development] joeski27:
Um, I only called it that because thats exactly how the OP termed it. Please see BRD's original post and instructions. The whole point here is that /sdcard was, according to BRD, supposed to be spared when doing the wipe, but clearly that didn't happen and I lost everything. Now my 2 months of work on the Xoom has officially gone to ****.