[Galaxy S II General] KLoNe1:
Here has been my

experience

from Expansys. Please read from the bottom up.

Just a complete lack of customer service. Do you agree?

__________________________________________________________

Ok, well this seems to be a complete lost cause. I have no idea why you don’t want to serve a legitimate customer who is trying to give you money, but because of your absolute lack of service & complete disregard for a customer, I will not only be cancelling my order with you, but will go out of my way to inform as many other people by posting these emails on as many websites, blogs, technology forums & social networks as I possibly can to inform other potential clientele of your grossly poor services.

Thanks for completely wasting my time,

Christopher Maier

From: Christopher Maier

Sent: Wednesday, 4 May 2011 11:19 AM

To: 'info@expansys.com.au'; 'information@eXpansys.com'; 'first@expansys.com'

Subject: RE: eXpansys order reference 14KN-0121-B85C

OK, this is just insane. I specifically asked you if & what form of proof of ID you need to continue processing my order. From that, your UK Branch totally ignores me and from the AUSTRALIAN branch, I receive a completely blank email?

I checked my order status through my Expansys online account 15 minutes ago which states that you are currently awaiting stock to complete my order; but on the MAIN PAGE OF YOUR SITE, it states that the SAMSUNG GALAXY S II is IN STOCK with +100QTY available.

This is absolutely appalling customer service, and I think you’d also agree.

I’m going to go out on a whim now and send you attachments of what was ‘sort of’ asked of me in a previous email: “Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?”. If I receive no reply to this email; I am cancelling my order and will place an order through HANDTEC.CO.UK.

Chris Maier

ATTACHMENTS:

(Driver’s Licence)

(Current address on rear of licence)

(CC Details)

From: info@expansys.com.au [mailto:info@expansys.com.au]

Sent: Tuesday, 3 May 2011 11:25 PM

To: Christopher Maier

Subject: eXpansys order reference 14KN-0121-B85C

From: Christopher Maier

Sent: Tuesday, 3 May 2011 10:11 AM

To: 'UK- Info'

Subject: RE: Order reference 14KN0121B85C

I have had absolutely no request for such information (through email) as of yet. If you could please send me a proper request for all needed information, I will update/send ASAP.

Thank you,

Chris Maier

From: UK- Info [mailto:information@eXpansys.com]

Sent: Monday, 2 May 2011 11:06 PM

To: 'Christopher Maier'

Subject: RE: Order reference 14KN0121B85C

Dear Sir,

Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?

Please contact us if you need more information.

Kind regards,

Expansys

From: Christopher Maier

Posted At: lundi 2 mai 2011 12:56

Posted To: eXpansys UK Info

Conversation: Order reference 14KN0121B85C

Subject: Order reference 14KN0121B85C

This is the 3RD time I have send this email requesting information; PLEASE RESPOND.

DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!

-	Chris Maier

From: Christopher Maier

Sent: Wednesday, 27 April 2011 9:32 AM

To: 'info@expansys.com.au'

Subject: Order reference 14KN0121B85C

This is the 2nd time I have send this email requesting information; PLEASE RESPOND.

From: Christopher Maier

Sent: Saturday, 23 April 2011 8:19 PM

To: 'info@expansys.com.au'

Subject: Order reference 14KN0121B85C

Hello EXPANSYS staff,

For my order: 14KN0121B85C, the status says: AWAITING FURTHER INFO – Followed by

“You are required to send further information before this order can be processed. The request for further information has been sent to you by email. If you have not received an email please contact us.This order is on hold until the information is received. We apologise for any inconvenience this causes.”

I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order.

Kind regards,

Chris Maier