yashsingh1/xdaforums huggingface dataset:
[Eee Pad Transformer General] gmcbay:
I'm surprised ASUS hasn't fixed this issue yet since even the prerelease reviews last month mentioned the dock disconnection issues. I would have thought for sure the issue would be fixed by now and assumed that was what was holding up the dock release -- the fact that they are selling them now without having fixed it and especially the fact that they don't seem to have a solid handle on what the issue is somewhat concerning, but on the plus side it really makes it easier for me to patiently await more widespread availability of the dock since I haven't managed to snag one yet.
[Eee Pad Transformer General] gadgetfann:
I originally thought this was the problem too (I thought that the keyboard wasn't making a good connection with the tablet), but even fully docked, the keyboard will eventually stop responding. I am surprised, though, that more people haven't posted about this issue on here. I'm beginning to wonder if it's only affecting a certain batch of keyboards and TF's.
[Eee Pad Transformer General] bleclair:
I don't know, lots of people complaining.

Mine's doing the same thing. I've had a couple wireless drops since I've been using the keyboard also. Not sure if they`re related.

Asus, you need to fix these issues YESTERDAY. I love my Transformer and I understand being an early adopter, but c`mon.
[Eee Pad Transformer General] samarth1:
I hope it isn't just a few of us experiencing this. I want Asus to respond as soon as possible, just as they have to the other bugs with the latest firmware update. Also, thumbs up on the idea of having firmware updates posted online officially, instead of waiting forever on OTAs!
[Eee Pad Transformer General] donatom3:
Mine is doing the same thing in all apps. It appears faster in some apps versus others. I have no clue what's causing it. Disabling the trackpad helps delay it, but definitely doesnt keep it from freezing up.
[Eee Pad Transformer General] gadgetfann:
Another user just posted a tip that might help anyone who is using their TF with the trackpad disabled. An external mouse plugged into the USB port works great! I just plugged my Logitech Nano mouse into one of the USB ports and it didn't have to install drivers or anything. The mouse was recognized instantly and the pointer showed up on screen. So, you can keep your trackpad disabled and use the mouse instead.
[Eee Pad Transformer General] doronster195:
All of these issues are seriously making me reconsider my purchase... Now I'm going to wait until the keyboard is fixed, but I'm not going to wait much longer as I don't want to lose money on buying the TF if its not gonna function properly. Right now I can still sell it to someone who wants it rather than paying restocking fees at Fry's!
[Eee Pad Transformer General] npompei:
I got my dock yesterday and my TF the day before. I am running the original firmware (waiting on microsd) so take this with a grain of salt. But when I first plugged it in, the screen went blank. Then about 15sec later it came back. I had no pointer for about 15-20min, then it just showed up. Keys worked but no pointer, then everything was working. However, I can tell something is not up to par. I am hoping with the new firmware update it will solve everything.

Oh also, the sd slot and usb ports do NOT work. Hoping a firmware will update?! If not, that is a major problem on my end...
[Eee Pad Transformer General] bleclair:
Wow, that is strange. Did Asus test these at all?

My SD card slot works, but my keyboard locks up now whether or not I have the trackpad disabled.
[Eee Pad Transformer General] andyxover:
please not to worry,

the usb and sd card reader doesnt work sometime is the earliest built, 0325

but its been fixed in the new firmware.

for now try to disconnect and reconnect the tab to the dock, it will show up soon.
[Eee Pad Transformer General] mb2k:
ugggh. went a whole day with. no problems, now today losing dock control, losing wifi, delayed keypresses. no problem so far with sd card, but this is frustrating.

side note/ wish list item - they should make a way to show dock battery status. can't really tell when the tab is docked how much total juice is left

Edit... running latest stock. will try on one that's been rooted this weekend.
[Eee Pad Transformer General] bleclair:
You're losing wireless too? I just started having this issue since I got the dock...

Anyone else?

(I am using the latest firmware from Asus' site, no rooting done.)
[Eee Pad Transformer General] mb2k:
Yup, pretty much everytime I dock.

Tried a few things. Turned off all auto functions for the keyboard. (auto space, auto cap, etc.) No change.

Took a look at the logcat, see a lot of errors and crashes. I'm no dev, but if one of the devs wants to take a look, I can provide one. To my untrained eye, apps that ping or "phone home" seem to be involved. (get market data, self udpate, other terms I don't understand) Also seems to involve apps that scan the SD card (book reader finding new epubs, "getVolumeState", etc)

I am not 100% sure yet, but I coud swear I didn't have any problems till I popped in an SD card. Gonna try without an SD card but not sure if that's the issue.

Tony
[Eee Pad Transformer General] gadgetfann:
I've lost wireless a few times too. Not as annoying as losing the keyboard because it can just be turned back on in the settings.
[Eee Pad Transformer General] neok44:
The Asus guy who PMed some of us told me that they're working on debugging the wifi issue. I've had that too pretty much everytime i put the dock in.
[Eee Pad Transformer General] gadgetfann:
For anyone who wants to monitor their log file to try to figure out what errors are being generated while you're using the keyboard and trackpad, there's a free app in the Market called "aLogCat" that will let you see every activity that is being logged as you use your TF. You can also save the logs for future reference.
[Eee Pad Transformer General] graffixnyc:
Just wanted to chime in and say I too am experiencing this! It's pissing me off!!! :mad: It happens in all apps with me. And it has also turned off wifi 3 times. It seems it happens when I'm moving the trackpad pointer around and clicking on things. When it sits idle it's fine and wont stop working but as soon as I start doing stuff with it, then it will stop responding. sometimes 30 seconds after, sometimes a minute or two
[Eee Pad Transformer General] graffixnyc:
Has anyone heard anything from asus about it?
[Eee Pad Transformer General] gmcbay:
Is there anyone who has been using the dock for a few days who hasn't run into all of these issues? They seem to be nearly universal given the low number of docks shipped.

My dock is finally arriving on Monday from my release night Amazon order... but my enthusiasm for it is drained after reading page after page of ridiculous problems with the dock.
[Eee Pad Transformer General] donatom3:
I have them, but they aren't as frequent as some of the posts will have you believe. There definitely seems to be certain apps, especially non honeycomb apps for me, that have caused these issues to appear frequently. overall the keyboard has been better than it's been bad for me.
[Eee Pad Transformer General] samarth1:
The keyboard dock is frankly great, with admirable build quality and chiclet keys at this price point. Now, if I can use it for more than 2 minutes without having it freeze, that would be fantastic! Asus needs to get out the firmware update pronto.
[Eee Pad Transformer General] seshmaru:
Asus will be releasing a new update within 2 weeks they said, they also said a while ago now a future update would improve the dock firmware.
[Eee Pad Transformer General] skunkape:
my dock just got delivered about 2 hours ago...haven't connect it yet since im still at work, but now it seems that ill most likely have these problems right off the bat...

hope asus can release firmware very soon.
[Eee Pad Transformer General] rickyt63:
Just picked up docking today.

Have same issues.

- Keyboard/trackpad completely freeze/stop working within 1 minute after docked.

- Wifi turned off by itself after docked.

Problem reported to Asus.

Hope they will fix it asap.
[Eee Pad Transformer General] samarth1:
Where did you get that information? How accurate is it? Frankly 'within 2 weeks' is a little ridiculous for such a major bug. I hope it comes out faster than that.
[Eee Pad Transformer General] donatom3:
Frankly it's ridiculous for you to expect firmware updates even more quickly. Updating firmware is not as safe as updating software. If they don't test it, it messes things up. I doubt they were expecting any Transformers coming to the US with the World Wide firmware otherwise they may have built in a check to look for that instead of bricking devices. It's like the old contractor's adage "measure twice cut once". They're going to test this update to minimize any problems, and make sure it catches any bugs that need fixing.
[Eee Pad Transformer General] bleclair:
Exactly what I was thinking....

Two weeks is too much! The keyboard is useless to me right now. I can deal with the Honeycomb bugs, but to have bought something that is useless to me right now is a bit frustrating.

UPDATE: My original post was a reply to samarth1.

@donatom3

We wouldn't need a firmware update if they had done enough testing / quality control....

By just the amount of people expressing problems on this forum, they have some major issues. I can't believe they didn't run into any of these....

I think I am going to start a poll to see if there are any people NOT having issues with it right now.
[Eee Pad Transformer General] samarth1:
I find it hard to imagine that if they did any amount of product testing, they didn't run into this bug that nearly everyone is running into. I realize you want to get your product out as soon as possible, and I realize that you are facing a lot of demand, but this is case in point as to exactly how NOT to treat early adopters. I don't know about you, but a bug that renders one of your main selling points useless seems pretty big to me. The least they can do right now is to at least publicly acknowledge this problem, and that they're working on a fix. As far as I've seen, only a handful of xda members have received some sort of PM from a person who "supposedly" works at Asus, and worked on the keyboard dock. That doesn't sound like great customer service to me. Although, that is not to undermine the great job they did to post firmware updates on their website that fixes major bugs (ie. green screen camera, video recorder stutter). But, the whole point here is that this is a brand new product, and although there is an early adopter tax, every paying customer is entitled to a product that works the way the manufacturer stated it would, without the need to squash bugs after you have made the purchase.
[Eee Pad Transformer General] donatom3:
For all we know it could be a common application that we're all running that's causing it. And they're mostly testing firmware updates to make sure they're not breaking stuff, especially bricking devices. As long as their firmware doesn't brick a device they can make another one to fix any bugs they mixed, but once they brick devices they are going to cost themselves quite a bit of money. Under 2 weeks is hardly enough time to test the firmware among multiple devices and multiple scenarios to minimize the chance of problems.

In summary, should these keyboard bugs have been squashed before hand? Yes

Is 2 weeks an unreasonable amount of time for them to find the causes for this build a new firmware, test it and release it? No.
[Eee Pad Transformer General] AndroidCola:
Actually what is ridiculous is that ASUS is selling the dock with this issue in the first place. Given the issue is universal (I haven't yet heard of a single person who hasn't experienced it), they should have delayed release until they could ship a device that wasn't worse than useless out of the box (worse than useless because a disabled dock hooked to the Transformer is worse than no dock at all since it screws up your Input Method settings). Fixing honest to goodness firmware bugs that were undetected prior to release is one thing, selling customers known lemons is quite another thing.

This isn't something that took them by surprise either, even the prerelease reviews from a month ago mentioned the problems.
[Eee Pad Transformer General] seshmaru:
I've been using my friend his dock for a while now with 2 disconnects in 30 hours or so, I really can't complain. Androidcola, just because it's useless to you does not mean it's useless to everyone.
[Eee Pad Transformer General] donatom3:
@AndroidCola Those Engadget issues were fixed with the day 1 firmware for the transformer. I've plugged in multiple thumb drives and hard drives no issue or need to restart. I'm having the issues discussed in this thread, just not as frequently, and right now I'm at 4 hours while docked without having any of the issues. I've even turned the dock on and off.

I agree you don't expect these issues to be there at launch, but it happens. My point was that 2 weeks turnaround is not long at all for a firmware update. It took apple over a month and a half to release a firmware update for iPad 1's that were having the wifi issue, I had one I know.
[Eee Pad Transformer General] bleclair:
@seshmaru

People with problems can be more vocal, but it really does seem like a majority of users are experiencing issues...

To other readers of this thread, if you have a minute please vote in my poll:

[Poll] Are you having problems with your new dock?

http://xdaforums.com/showthread.php?t=1067131
[Eee Pad Transformer General] sapiers:
I have the dock and with the trackpad enabled I was getting wifi disconnects and dock freezing. I have been running over 24 hours with quite a bit of use and no problems at all with the trackpad disabled. I have even hooked ip an external hard drive and watched a movie from it and done several other things. I wish the trackpad worked but for me a big selling point for the dock was the additional battery life. Hopefully they come out with an update soon.
[Eee Pad Transformer General] graffixnyc:
same for me, since I disabled the trackpad it hasnt disconnected. It sucks because I keep going to use it. lol
[Eee Pad Transformer General] computerpro3:
I think its a power issue...fully charge the dock separately via the ac adapter and then re-hook it up. Fixed my problems for the last few hours.
[Eee Pad Transformer General] r34p3rex:
My keyboard works fine so this issue is most definitely not universal
[Eee Pad Transformer General] donatom3:
Kinda funny you said that cuz I have not had any issues tonight with the dock. I've even had the touch pad on and off and run multiple apps including the browser. Today is day 3 of full use for me.
[Eee Pad Transformer General] computerpro3:
I can confirm that it has fixed my problems 100%. When the dock is out of juice, it disconnects every thirty seconds. When it's fully charged, I haven't had a single disconnect in over six hours of playing with it.

This is also why many people don't have the issue at first, but it gets progressively worse - the dock comes partially charged, but it only lasts for a couple of hours before it's out of juice. So while you're playing with your new toy it's totally fine at first, but eventually craps out.
[Eee Pad Transformer General] gadgetfann:
Interesting - my keyboard still freezes even if the dock is 100% charged. This morning it froze when using this site. I'm glad this working for you, but still not a solution for me.
[Eee Pad Transformer General] neok44:
Glad to see some of you have it working, but personally i've had it charged all the way, and had the trackpad disabled, and it still stops working every 30-45 seconds now.

now, some people asked for an update, i've been talking with asus through PMs and though they've asked me not to go into details, i can at least tell you that they are working on all the issues. disconnects, wifi, and myzine crashes (happens to me when i have the widget on and connect the dock). They're continuing to have meetings about this and are working hard to make sure we get a fix soon.
[Eee Pad Transformer General] gadgetfann:
Thanks for the update - good to hear that they are working hard to fix this. Hopefully "soon" means this week.
[Eee Pad Transformer General] samarth1:
Thanks for the update. Did they give you any timeline or approximate date when the update will come?
[Eee Pad Transformer General] taoistman:
I have the very same issue as u guys....
[Eee Pad Transformer General] orion01:
Everything was okay for me until I upgraded the firmware for the TF. Now I have all the keyboard problems everyone is describing. I hope they fix this crap ASAP.
[Eee Pad Transformer General] scion676:
So, I have had all of the issues mentioned but I decided to connect a Logitech BT mouse to the usb port and for the past 30 min the dock has not lost connectivity. So I will just carry around my BT mouse with me for now until a fix comes out.

(wifi still disconnects periodically but thats just a button press)

(trackpad disabled obviously)

hope that helps those who haven't tried this yet.
[Eee Pad Transformer General] jrgbb:
Dear all XDA users,

I have noticed the issue discussed in this thread. For now, I have a fix for the docking keyboard locking issues and wireless dropping issues. It will be included in the following software update which will be released within a few days. Once you upgrade to the new version and reboot, please connect your tablet with the keyboard docking. There will be a notification coming with a small icon on the status bar, an exclamation mark within a triangle. “ASUS Update Service, MobileDock Firmware update available”, it says. Please click it and accept the update. It takes about one minute.

Before it is released officially, I can give you my unofficial release. If you are willing to try my unofficial release, please send a private message with the following information to me.

1. Wi-Fi MAC address (Settings -> About tablet -> Status -> Wi-Fi MAC address)

2. What is the current OS version and SKU of your device?

3. What is the current MobileDock version of your device? (EP101-0207 or others)

I will prepare an OTA update for you. Please note that OTA update may brick rooted devices. If you rooted your devices, please recover to the original software before you try my OTA update.

Thanks for your patience.

ASUS developer.
[Eee Pad Transformer General] mb2k:
:eek:

Here's hoping that this is legit!!!
[Eee Pad Transformer General] npompei:
I really have not experienced issues but I must say I am really impressed with Asus releasing updates. All things considered, this is pretty damn quick and its a great feeling to know they are working on any bugs. Lets hope this helps any small quirks I may have and all the big ones you guys have!
[Eee Pad Transformer General] gadgetfann:
I can say that I have been communicating with jrgbb since day 1 of receiving my dock and he introduced himself at that time as an Asus tech working on the keyboard dock problem. At the time, he had knowledge of issues about the dock that had not even been reported here and he has been very helpful all along. I've already provided him with the information he requested via PM and I'm looking forward to receiving this update...
[Eee Pad Transformer General] samarth1:
Add me to the list as well. He has communicated this with me a few days back, and I've already sent him my information. Hope the update arrives soon. Good work Asus!
[Eee Pad Transformer General] Elganja:
will do this when i get home today!
[Eee Pad Transformer General] neok44:
awesome for you to open this up to more people. Looking forward to getting my update.
[Eee Pad Transformer General] diomark:
Sent pm. Thanks!

-mark
[Eee Pad Transformer General] Elganja:
pm sent! thanks
[Eee Pad Transformer General] yaaah_hoo:
Just want to throw in my 2 cents. My dock is working perfectly no wifi drop or any of the other issues. Dock Version EP101-0207. Build Number 20110414.
[Eee Pad Transformer General] RedMist:
Can I just say how awesome it is that ASUS are supporting us directly like this.

Hope jrgbb doesnt get bogged down in queries here., and is allowed to do his/her job, developing.
[Eee Pad Transformer General] Geekbabe:
ok, got my dock this afternoon, used it for a couple minutes, then detached the tablet to allow the dock to charge alone. The led light on the dock went green, figured I was good, attached the tablet, the slider clicked into place but zero keyboard function, tried reseating the tablet,no go, I had to reboot the tablet to get the dock functions up and running.
[Eee Pad Transformer General] meatlocker:
Has anyone actually heard from jrgbb after a PM? I am beginning to be a little skeptical.
[Eee Pad Transformer General] gadgetfann:
I haven't heard from him after the most recent PM, but I have received 3 other responses from him prior to this. Usually PM's from him come around 3am.
[Eee Pad Transformer General] diomark:
my dock's gotten worse:( the transformer doesn't wake up again after going to sleep in it..

argh

-m
[Eee Pad Transformer General] tornadog:
I have removed the dock and packed it back in its box. It was totally unuseable just now, kept losing wifi and keyboard not responding almost simultaneously. I will wait for a fix before taking it out again.
[Eee Pad Transformer General] philote:
I have been using my dock since yesterday, with none of the issues that have been reported here. The only thing i did before getting the dock was manually upgrade the tablet with the latest US build from Asus's website, and i put an 8gb sd card in the tablet.
[Eee Pad Transformer General] doronster195:
By SKU does he mean S/N?? Otherwise where do I find the SKU?

Edit: I sent the Letters/numbers that are before _epad in my build number (got this info from a search). Is this the SKU?
[Eee Pad Transformer General] biggiephat:
way i took it is US if your in America WW if its a UK dock.
[Eee Pad Transformer General] hemanp:
Anxiously waiting to see if this update fixes the problem.
[Eee Pad Transformer General] doronster195:
I think he meant Build Number.
[Eee Pad Transformer General] djklmnop:
Holy cow! I just got the dock and was so excited. Hooked it up and everything at first worked great. Then I started getting the wifi disconnection which isnt too terrible since you ust tap the wifi button again and it comes back on. Then in middle of writing this very document the keyboard sstops responding. Wtf. I didnt sign up to beta test this product. I need something that works and i was looking forward to this as a writing tool to replace my laptop. But i cant even trust that it will work - a total productivity killer.

Sometimes i did wish it was apple who owned asus dock concept.
[Eee Pad Transformer General] dark_aura:
I received the dock today and tested it for several hours.

0 problems for me, however, the TF was turned off when connecting it, also off when disconnecting it. Also, the test was done while the dock/TF was charging from the outlet.

Now that the batteries are fully charged, I will test it again tomorrow without charging.
[Eee Pad Transformer General] dustindw:
I just got done doing a full charge on my dock. I was using it for a few minutes when I got home from work before the full charge. At that time, I didn't experience any issues. I've had it on now for about an hour and I've been using the touchpad and the keyboard for browsing, email and Google Talk, and I have not yet experienced any of the issues that have been discussed here.

Granted, I'm still very early in with using it... but so far, it has been really great. I love typing on this thing! The touchpad isn't bad either.
[Eee Pad Transformer General] doronster195:
Just received an Update notice from Asus. Might be for the mobile dock, i'll keep you guys updated.
[Eee Pad Transformer General] cd419:
Just got the update notice as well. Wish me luck... see you on the other side.