[Atrix 4G General] ItsaRaid:
What Update,? Moto is full of it

You are currently number 1 in the queue.

Gerardo (Listening)

Gerardo: Hi, my name is Gerardo. How may I help you?

Larry Carson: I called Tier 2 yesterday and was told the update for Atrix would be available, still not available OTA why?

Gerardo: I apologize for the inconvenience, assuredly I will do my best to help you with this.

Larry Carson: I also went to the Moto Support Site 4.1.57 is available I have that already. I need the newest one

Gerardo: What update version are you looking for?

Larry Carson: The newest one .83?

Larry Carson: 4.1.83

Larry Carson: Im waiting...

Gerardo: Only a restricted amount of users will receive the download via a notification. Once this testing phase is complete, the update will be pushed out in phases/batches to all users over a 5-7 day time period or can be manually pulled by the consumer via using the phones menu option.

Larry Carson: Are you dense, I spoke wiith Level 2 Tech Support yesterday, they said it is available, and would be available ota Saturday am (Today)

Larry Carson: Every person whom Ive spoken to from Moto has said something else

Larry Carson: Can you have a Tier 2 US Supervisor call me from Technical Suppport? or Monday Im calling the US Attorney Generals Office

Gerardo: If it is already available, it will be released by phase/batches over a 5-7 day time period. You can also try to go to Settings > About Phone > Software Updates, to check if it is available in your network cloud.

Larry Carson: Gosh your dense, I just told you I went to the Motorola Support Site to do a Manuall Update the pdf says its 4.1.57 not

Larry Carson: 4.1.83 which is what I need and was told IS AVAILABLE

Gerardo: We will need to ask you to call our call center directly. I will be saving this entire conversation and all you will have to do is dial 800-734-5870 and say "Technical Support" or press 2. You will then be directly routed to one of our Level 2 Technical Support Specialists. Your reference number for this chat is xxxxxxxxx. Our Level 2 agents are available M-F from 7am-10pm CST and on Sat. & Sun. from 8am-5pm CST.

Larry Carson: whats wrong with you, you cant have them call me?

Gerardo: Like what I have advised you earlier, if it is available for your network cloud, you will receive it automatically.

Larry Carson: are you here in the US?

Gerardo: No. I sincerely apologize for the inconvenience, but I cannot schedule a callback for you. You will need to call them directly. I can escalate this case to them if you need further assistance.

Larry Carson: Absolutely do that

Gerardo: Your case is already escalated. Please take note of the incident number I provided you earlier. Would there be anything else?

Larry Carson: Im Waiting....

Larry Carson: So what your saying is 4.1.83 is NOT available?

Gerardo: It is currently a software update not available for the whole Atrix population. During this time, only a restricted amount of users will receive the download via a notification.

Larry Carson: AT&T posted its available, so their Liars as well? Web sites that have respected reviewers posted its available their liars as well, Thats crazy

Gerardo: It is currently available for a restricted amount of users only. I sincerely apologize if there is a misunderstanding with other web sites regarding this issue.

Gerardo: We will make the upgrade available for download for all Atrix customers once we have completed testing and are confident in the experience it delivers.