[Xperia Play Android Development] waz000000:
sent an email to sony support: wow err.. yeah really useful reply sony love it when companies don't even bother to read the email :rolleyes:

I wrote:

Hi,

People who unlocked their bootloader and then did an OTA firmware update

are being left with semi bricked devices, I don't believe it's

unrecoverable but all attempts to repair the firmware thus far have

failed please see:

http://xdaforums.com/showthread.php?t=1056094

We have used the latest firmware from a locked device and tried to flash

that but it is not working for those with broken phones, please can you

supply with a fix or a link to the firmware complete with partition

table information so we can save these poor people from having broken

phones.

Once again to recap those with unlocked bootloaders who do an OTA

firmware update are finding their devices broken

They wrote back:

Thank you for contacting the Sony Ericsson support centre.

We are sorry to hear of the issues that you are having with your Sony Ericsson Xperia Play.

From the issues that you have described we would suggest that you try to update the Software on your Sony Ericsson handset. This can be done free of charge using our Sony Ericsson Update Service tool. To carry out the update you will need internet access, a USB cable and at least 50% battery life.

It may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading.

Please follow the steps below to download and install the update service software:

1. Go to www.sonyericsson.com/support

2. Select UK

3. Select your model of handset

4. Select Downloads

5. Click on Sony Ericsson Update Service

6. Click the link, and then click Run or Save.

7. Let the Sony Ericsson Update Service install.

Once you have installed the Sony Ericsson Update Service you will need to launch it. Once it opens simply follow the instructions that you will see on screen. The update should then begin.

In the event that the Software Update fails to resolve the problem then you will need to send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently on average 5-7 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

Please click the provided link below to book your Sony Ericsson handset in for repair. This link will be valid until 12pm the following day, after the allotted time period we will need to provide you with a new link.

http://extranet.sbe-ltd.co.uk/CALLC...ssion_id=6654846A-18AF-83CB-DA92-AC364D4F396C

Once the booking process has been complete you will be sent an email confirming all details and provided with a freepost address to our service location. Please ensure that the correct IMEI is taken down to allow us to provide accurate updates. The IMEI number can be located on the underside of the handset where the battery is inserted; this will begin with 35 or 01 and be 15 digits in length.

Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt. Please ensure you do not send your SIM card and battery cover in with your Sony Ericsson handset. We would suggest you only send in accessories such as your memory stick, charger and battery if they could be related to the fault.

Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 to have your product returned should you not accept the estimated costs for repair.

For more information on your Sony Ericsson Limited Warranty please consult your User Guide or visit www.sonyericsson.com/support.

New Reply from Sony

what customized software?!?

Dear Warren,

Thank you for contacting the Sony Ericsson support centre.

Unfortunately these are the risks which are involved when unlocking the boot loader and applying customised software to the unit. The only way to rectify this problem would be to send it to our repair locations.

Apologies for any inconvenience caused.