[Venue Pro General] missionsparta:
This forum is full of about 99.5% of people MUCH smarter than me. It is also full of people with a lot more contacts in the tech world.

Is there ANYONE that either can themselves or knows someone that can put me in touch with someone from Microsoft that actually is of a high level and has influence with the Windows Mobile Department?

They need to sit down and look at cases like mine, dealing with these Dell Venue Pro's. I would love for them to see that I have now had 4 defective non-working phones all do to poor manufacturing and poor development.

The Windows Phone OS is fantastic. It is refreshing. Almost anyone I ever heard knock it, is knocking it based on pictures they have seen on the web. The idea and feel of the OS does not transfer well to a static picture on the internet. Everyone I know that complained about it after seeing it in this manner, did a 180 after seeing it in person.

But most of them waited for me to bite the bullet and go for it first. Unfortunately out of all the models, I picked the only true lemon. And unfortunately, everyone I know now ties the experience I am having with the Dell Venue Pro directly to Windows Mobile. I hear over and over , "told you it would be like a Windows Computer ... crash, crash, crash".

Microsoft needs to step in with this here and do something. Either pull their OS license or put the pressure on them. But people like me are making monthly payment after monthly payment each month and only getting a few weeks of service because the phones have to keep going back.

I am a huge supporter of the Zune hardware, the Zune software, and the Windows Phone OS. I have loved and owned all three. The problem is I now have been taken for a ride by Dell, and the only people I can talk to are these poor middle people that I feel bad for. They tell you they know it is a mess and that they feel for you, but they can only do what those above them tell them to do. I have been in this situation many times professionally. There is nothing worse than your boss telling you to do something unethical and immoral. It is a "sell your soul for a paycheck" stomach turning feeling. I try forcing and forcing the people I talk to, to keep moving me up the chain of command. I would LOVE nothing more than to get to have a conversation with who ever is the Executive in charge of Dell Mobility right now. They honestly deserve to be fired for this happening on their watch. But after you get from the customer support to the first supervisor, they get very uncomfortable and will not pass you up the chain any further. You can tell that they have been told all complaints stop there. These are not ordinary complaints though. They can't seem to get one Dell Venue Pro in the 16GB version, out the door in a working manner.

As I stated, there is nothing to be done with Dell. They don't care at all, and have used these poor customer service supervisors as the wall of defense between those of us wronged consumers and the higher ups that are responsible for this.

The only hope we have left is for Microsoft to step in and do something. To be honest, I don't know what they could do, but as I stated, these people are obviously smarter than me and could hopefully come up with an idea.

I realize one of the reason to allow multiple manufacturers to use the OS with multiple devices, rather than Microsoft making their own device, is to get these units to as many Cell Providers as possible. But trust me when I say this... DELL IS DOING YOUR WINDOWS PHONE BRANDING FAR MORE DAMAGE THAN GOOD.

So please... anyone from Microsoft reading this, or anyone on here that knows someone, PLEASE GET IN CONTACT WITH ME OR GET ME IN CONTACT WITH THEM. There has got to be something that can be done when I am averaging 1 phone a month. And trust me... the only reason it is one phone a month, is that I have to sit and wait weeks for them to manufacturer another and ground ship it. If they kept them in stock and over-nighted these things like they should, I would probably be looking at closer to 8 or 9 phones at this point.

Someone from Microsoft, please help this long time Windows, Zune, Xbox, and Windows Phone supporter.

Thanks,

JF