[General Topics] cajunflavoredbob:
I've been a T-Mobile customer for seven or eight years now and have never regretted a moment of it. These people have always gone above and beyond to make me feel like I was worth something to them as a customer and a person. I haven't had to contact them often, but when I did, I always knew I would hang up the phone with a smile on my face. T-Mobile US has one of the best customer service departments in the world in terms of customer satisfaction. If I were planning to commit suicide, I would probably call T-Mobile, since I know they would be able to talk me down.

On the flip side of this is AT&T, with whom I've had some of the worst customer service and just service in general in all of my life. I started out with my first cellular device through Cingular Wireless. I wouldn't say they were the best service (they were far from it), but most of my friends and family were on the network and it was in the early days of the talk for free within the network deals. AT&T came along a few years later and ruined any creditability Cingular Wireless had provided me. When the networks in my area finally were updated to EDGE through AT&T, I immediately began having problems with dropped calls and spastic data rates. Calling to complain about this service garnered me a generic response from them along the lines of "What do you want me to do about it?" The customer should not be the one who suggests that the cellular connection to the tower needs to be reset.

After a full year of waiting out my contract and the remainder of my patience with them, I began searching for an alternative solution. I narrowed down my list to All-Tel and T-Mobile for their outstanding customer service. T-Mobile won me over, since, at the time, I was using my HP iPAQ hw6945 (HTC Sable), and needed a GSM network. Since that day, I have constantly raved about their phenomenal customer service, support and network speed. I was also blown away by their astonishingly competitive pricing.

I am currently paying the same $50 for service that I was when I signed up initially. I have a plan consisting of 1000 minutes a month (I can't think of a time when I would ever need more than that), unlimited text, and unlimited data ($30+$10+$10). This data plan also includes tethering for free. I haven't been under a contract with them since the first year I was with them, as it was required. I have never been hassled about updating my terms of service, or anything of the sort. It has been one completely happy ride other than the spotty 3G coverage which has been growing rapidly.

With all of this considered, I must say that I am completely shocked and appalled that the company is being sold off to the only other GSM network in the country with a national footprint: AT&T. Though the transaction isn't completely finalized yet, I see no reason why the FCC would oppose this as they also let Verizon's "Net Neutrality" rules pass, even though they were completely one-sided.

Other than customer service from AT&T (or lack thereof, rather), this also presents yet another problem for the customers of T-Mobile: 4G. We will now be set to move into AT&T's field of using LTE instead of HSPA+ or WiMax for our 4G coverage. For those of you who don't already know, LTE is not the happy trail to the Internet you may think.

The LTE standard was designed with carriers in mind, not consumers. This means that the format allows carriers to control the content they show you. You will begin seeing tiered data plans with access to partial content coming as soon as the networks expand. For example, if you decide to get the cheapest data plan, you will not only be limited in maximum data caps, but also certain things like YouTube may be filtered out of your service because you would have to pay extra for it. AT&T and Verizon have already come out and said that this will happen with services like Skype and YouTube. WiMax does not allow any of this as it was intended to be an open format set up with end users in mind. HSPA+ simply doesn't support the concept.

Am I the only one concerned here? I think if this does go through, I'll be booking it over the Sprint. I am not fond of CDMA networks, but it's FAR better than the alternative.

Sources:

Lots of good LTE vs. WiMax links in this thread

AT&T/T-Mobile US acquisition details