yashsingh1/xdaforums huggingface dataset:
[Galaxy S II General] shabs52:
Also why I kept with Clove and cancelled handtec, even though both are now going to be shipping the same day and handtec was cheaper by about 15 pounds. To me the service matters, thats why I tip more in restaurants too if the waiter/waitress tries to keep me happy. Same with clove over handtec, they kept me upto date every step of the way. From confirming it'll work in Canada to not having NFC and always giving me option to cancel too. Handtec on the other hand.. just randomly changed things without saying anything to anyone about it.
[Galaxy S II General] netnerd:
ship same day? i have no problem if clove ships the same day!

but you paying more on clove and still get your phones SLOWER/LATER!

from handtec: "As Monday is bank holiday Handtec will ship ALL orders on Tuesday 3rd of May. As we have a large amount of backorders Handtec staff will be working through bank holiday Monday to prepare all orders. You may receive tracking on Monday but shipping will still be carried out on Tuesday 3rd May"

from clove:

"all preorder will be shipped by may 6"

so it' possible they ship your phone on may 6 !
[Galaxy S II General] virussnake:
i thought clove will ship on the 4th of march after all...

http://xdaforums.com/showthread.php?t=1054585
[Galaxy S II General] OHDUSER:
well the price diff is like 17 pounds so thats not the issue.. the issue who is more reliable.. and the fact is thta handtec let me have a choice of FEDEX/UPS. (clove offers me just DHL as faster shipper)

never had a chance to test UPS or DHL but I just LOVE fedex.. they only brought me joy when I used them... great company..

so what your thoughts?

just wanna say I see TONS of DHL trucks around here in Israel so it might not just be that of a bad idea...

any opinions?

just asking because tomrrow I should be ordering...
[Galaxy S II General] shabs52:
reason im going with clove is they kept me upto date on all small changes while handtec didn't at all. thats the important thing... specially since difference is maybe a day or two and 15 pounds. if it was a week or say... 100 pounds then yeah it'd make a difference.
[Galaxy S II General] OHDUSER:
does any 1 have got any idea which company will have more sgs2 in stock? because I wanna get mine on the first batch! I just gotta have it before everyone else in my country.. lolz

any 1 knows something about this? I just gotta get from the first batch.. I have no idea when will second batch arrive and I just want it as quickly as possobile...

please anyone?
[Galaxy S II General] HumanoidTalking:
Dear,

In my experience Clove has good service, bit expensive but honest. few people have good experience with Handtech.. I preordered on Expansys because that's the cheapest for me.. no VAT, 3rd may shipping, alright service. Gum mobile has delivered today to few customers, next stock is expected on 6th
[Galaxy S II General] netnerd:
yeah, they keep you up to date on small changes but not willing to work on monday holiday to prepare shipping packages and labels!

where handtec is working on monday holiday to prepare orders
[Galaxy S II General] rwc3b:
I ordered mine from Clove 11 days ago and they told me I just made it in the first batch. I don't know if that helps
[Galaxy S II General] OHDUSER:
just need to get to the first batch... really hope I can get to the first batch....
[Galaxy S II General] shabs52:
its a smaller company i guess they cant have people working round the clock. anyway its just a couple days, its not going to change my life or anything : )
[Galaxy S II General] HumanoidTalking:
Email all above retailers for 1st batch, if no reply call them on Tuesday morning to confirm? I think few will still have some sets from 1st batch
[Galaxy S II General] OHDUSER:
emailed both handtec and clove.. I really wanna know before I order.. but then again If ill wait til tuesday I might miss my chances on getting the first batch.... no?
[Galaxy S II General] vimto25:
yes a good chance, id wait for a reply and then order as soon as,
[Galaxy S II General] virussnake:
you already missed the chance with clove... they are promising may 6th for orders already placed....

handtec still needs to charge you before they ship it to you and that not may happen before tuesday so i am not sure they would be able to charge and ship in such a busy day
[Galaxy S II General] HumanoidTalking:
Depends cant really say dear, u can also email gum mobile and expansys, gum is on facebook aswell, http://www.facebook.com/pages/GumMobilecom/188369888273
[Galaxy S II General] vimto25:
Gum is taking preorders for second batch now for 6th as they have sold out atm,

i think supertrader has them in tho!!!
[Galaxy S II General] Funkym0nkey:
Heh, that will hold true provided they are actually getting phones on Monday. I would love to know how many people get tracking detail which work from handtec on 3rd.

As far as clove changing their dates, well they have been perfectly upfront about everything. I inquired about shipping time on 16th April and even then they never claimed that every single order will be sent out on 3rd.

This is what theysaid.

And when I asked them if I can post this on my blog and here on xda, they said go ahead. And i posted it here.

Since then any change is communicated to customer proactively. With open offer to cancel and get full refund if you don't agree with changes. Not after customer asks for it. That is why so many here are still sticking with them.

It's still is just 1 day shift from their original dispatch estimate.

They never claimed 3rd may delivery to anyone. It was always shipping date.

Magically posted from thin air!
[Galaxy S II General] OHDUSER:
well dunnu about expansys but gum doesnt ship to my country (Israel).

I think ill just order today from Clove and wait (?)

dunnu what to do.. Im afraid that if I'll order only at tuesday ill loss chance to be in first batch just to wait and get an answer.

might even loss second batch!

=/

any advice?

EDIT: can any 1 show a picture of a UK charger? because it might be diff than in Israel..

whats the charger?
[Galaxy S II General] Dreadsteel:
I ordered from handtec and they asked for address verification. I replied and sent them a copy of my drivers license. After that an automated email says that someone will look at my ticket later and says I need to check their support website with a username/pw they gave me.

Is that how handtec works?

Its been days since and they haven't replied yet.

Anyone have this issue with handtec?

thanks in advance!
[Galaxy S II General] rdy2go:
No issues like this with Clove.
[Galaxy S II General] emorej:
Did you use different shipping address or i mean is your shipping address same as your billing address?
[Galaxy S II General] otacon888:
The UK plug is different than in Israel. You will need to use an adapter. From what I understood from Clove all orders from last Friday will be from the second batch which is supposed to be a week later.
[Galaxy S II General] ph00ny:
Same for me. Although they do make it clear that their business hours are from monday through friday etc but yeah
[Galaxy S II General] vimto25:
im sure all hantec and clove orders will be received by wed/thursday and we can all enjoy our devices and share the experiance :D
[Galaxy S II General] Foxdraed:
Yep that's what I think as well =) By next weekend we will be playing our asses off with our new shiny device :P
[Galaxy S II General] HumanoidTalking:
Guys, For those who preordered on Expansys, there is a thread for it

http://xdaforums.com/showthread.php?t=1057842
[Galaxy S II General] asad510:
UK business are closed from Thursday to Tuesday so all responses will be delayed
[Galaxy S II General] virussnake:
don't forget there are MANY international buyers... i for one am expecting 3 units from handtec to be shipped via fedex to greece
[Galaxy S II General] kior22:
I've ordered from Handtec and just received this email from them:

Dear Customer

Thank you for your email

Handtec will be receiving the UK largest allocation of the Samsung Galaxy S2 tomorrow

Your order will be dispatched Tuesday due to the bank holiday an automated tracking email will be sent with your tracking number

Kind Regards

If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.

As always, it is our pleasure to assist in any way possible!

Hope it helps for the people who ordered from Handtec.

Regards,

Sebastian Moreno

Buenos Aires, Argentina
[Galaxy S II General] OHDUSER:
well.. still.. handtec requiers more confirmation from what I understood..

I can provide it but its a pain in the ass..

who here order from handtec/clove and had no problems like "we need ID and credit card statement" thing..?
[Galaxy S II General] MAJED.y:
For the 1st time with Clove "Galaxy X II" they required 1) number from my Credit Card statement prove I'm a legal user for the card OR 2) Any ID with any language,

So, I gave them a copy of my ID and the 2nd day everything is Clear and Good.
[Galaxy S II General] OHDUSER:
:O

credit card statement prove? like 1 that shows the last 4 digits of the card? because my credit card statement doesnt show all the numbers.. just few.. (last 4)
[Galaxy S II General] madmack:
yea, that would be enough.

in my case they only needed a copy of my driver's license showing the billing address on it.
[Galaxy S II General] ph00ny:
i used google checkout with handtec and they didn't ask for a second id
[Galaxy S II General] otacon888:
If you don't want to provide additional info, may I suggest you order from Ebay? There all you need to do is pay with paypal and nothing else is required.
[Galaxy S II General] OHDUSER:
cant use paypal..
[Galaxy S II General] virussnake:
when did you order?
[Galaxy S II General] tublah:
Same here. I even emailed them to confirm they had everything they needed - they said I was good to go.

Can't wait to get a tracking number tomorrow morning and start obsessively refreshing ;)
[Galaxy S II General] OHDUSER:
so who will ship me faster? handtec or clove?
[Galaxy S II General] otacon888:
The impression I am getting from people here are that handtec will ship faster than clove.
[Galaxy S II General] kior22:
Apr 25, 2011 10:51 PM GMT-03:00

Even though Handtec may ship faster than Clove, we should take into account many other things that will end up giving users the best customer satisfaction. For instance, I ordered from Handtec using Google Checkout, even though they didn´t requested any other authentification for my payment BUT if i had not written an email to them (Handtec) to check if i needed to provide any other information i would have ended with NO notification from them that the SGS II will be shipped on tuesday.

What i mean is, maybe Clove will end shipping one or two days later than Handtec but at least they were always in touch with their customers letting them know the latest update regarding NFC and shipping dates. With Handtec it was the other way arround, i had to opened a message with them to have the latest update, and they promise to start shipping on 27/04 i guess was meant to attract customers and they were aware they were getting the products later.

So to sumarize, this is the first time i´m buying an unlocked and sim free cellphone and i may have rush to buy it from Handtec. At the end, both Hantec and Clove will finally ship their products and we are all going to be happy with it. You just have to divide whether you prefer fast shipping and no information or live updates and a minimium shipping delay.

PS: Sorry for my english, I´m from Argentina and my primary language is Spanish :).

Regards,

Sebastian Moreno
[Galaxy S II General] OHDUSER:
your english is just great..

I think I'll use clove... ? lol I dunnu... I just wanna get it fast...

XD

still undecided..

hmmmmmmm... handtec IS cheaper.. by a pretty big margin.. because the price is cheaper, also after it will get to my country ill have to add 34% tax to the 440 pounds that clove charge.. and it will eventually be bigger cost..

but the thing is that clove ships at 6th may.. I may not even get into that batch..while handtec ships way way before and has more sgs2 in stock/..
[Galaxy S II General] kior22:
Forgot to add something, here in Argentina we have to add 50% tax to the 470 (shipping cost included) so that was one of the reasons why I choose Handtec, it's price was a bit cheaper.

If you want it right away, and need the best deal (regarding price) you should go for Handtec ASAP.

Regards,

Sebastian Moreno
[Galaxy S II General] OHDUSER:
Handtec actually replied my mail! O_o

at these hours at a sunday... weird as hell..

I think ill order from them

they said they have first batch available...
[Galaxy S II General] ph00ny:
same for me

they just responded to my email regarding quad-band support and they said they won't know until they have the physical unit
[Galaxy S II General] tetris15:
"We can confirm that stock will be arriving on Wednesday 4th May and we will receive enough stock to ship your order next week. We will begin shipping orders on 4th May and we anticipate that all current orders will be shipped by Friday 6th May"

Friday 6th seems the be the worst case scenario date...

I am fairly optimistic according to the feedbacks in these forums about Clove... I ordered the phone with the Fedex Int Courier option, which says delivery time will be 1-2 days to Hungary, so it may arrive by thursday or friday...

The waiting is the worse part...

*fingers crossed* :D
[Galaxy S II General] otacon888:
Let us know how it goes.

I wish you the best of luck!
[Galaxy S II General] tublah:
Who? Clove or Handtec?
[Galaxy S II General] otacon888:
I am guessing it's Clove.
[Galaxy S II General] tetris15:
Clove, as mentioned in my post :)
[Galaxy S II General] netnerd:
isnt clove doing the same? on website it said "Please note

First stock arriving 1st May - First units to be dispatched 3rd May" to attract customers and they were aware they wont get products on tuesday may 3?

AFTER YOU PLACED PREORDER, then they send you email and said "all preorder will be shipped by May 6"
[Galaxy S II General] vimto25:
rather strange but i guess they just want more pre orders lol
[Galaxy S II General] tetris15:
On the other side... Who cares about 1-2 more days?

If you wait longer you will be happier when it finally arrives :D
[Galaxy S II General] vimto25:
yes and yours will be newer lmao :p
[Galaxy S II General] asad510:
Im not pro clove or handtec :)

but people pay to get SG2 Delivered with good customer service

Handtec wins hands down

1) replying to emails on a Sunday!

2) working holidays to ship products

3) shipping all products on May 3rd

clove just cant compare to the above. This isnt the first time handtec comes trumps time and time again with smartphones
[Galaxy S II General] voodoochild2008:
Always gone with gummobile, mine lands on Tuesday as they shipped Saturday.
[Galaxy S II General] Beards:
Yes you are.... You only talk excellence of Handtec and rubbish of Clove.

Clove give excellent service.... They keep their customers informed of any changes to the handset i.e. NCS. They have their own Blog to keep customers updated and then let them come back to ask questions.

Handtec don't even bother.

Says who...... Oh that would be you.

I'll give you items 1 & 2 but I'm skeptical as to why but as for item 3, it's not happened yet... especially when the Wholesalers aren't supposed to be shipping out til Tuesday 3rd.

Where... show me exactly where it is that handtec have come trumps over the competition.

Now I could give you some really interesting REAL TRUTH facts about handtec but what is the point.... You are never going to believe me anyway.
[Galaxy S II General] netnerd:
i just dont understand why clove need until may 6 to ships all preorder!

why cant they print shipping labels and other stuffs NOW!

when phones arrive, just stick shipping labels and ship!

UPDATE: it' funny that clove is in a HURRY to get your money! i think they already charged my credit card last week! but in NO HURRY to ship the phone out!
[Galaxy S II General] Funkym0nkey:
Its not just shipping labels.

If they intend to provide quality service down the line they have to maintain the record of sales.

So that means registering all SR # / IMEI into their database (Here in India, its actually compulsory for every authorized reseller to keep this record and mention the same on bill ).

So they have to do this for every phone. Not to mention extra packaging required for international customers.

For small company, it can take a day if there are 200-300+ preorders.

The main difference with Handtec this time around is the fact that they tried to lure customers by promising them PRE-RELEASE exclusive shipping date which they knew they wont be able to meet. I always used to pre-order from 2 shops like I did with my Desire and then DHD and then cancel one depending on shipping date. But it changed after fiasco with Handtec where I had nightmare with refund.(4 days to respond to emails ). I am an international buyer, I just cant keep calling them over phone.

Anyway in the end what matters is what actually happens. We are 36 hours away from finding that out.
[Galaxy S II General] Sebring5:
Clove has guaranteed in writing that the SGSII is unlocked and will work on USA ATT bands.
[Galaxy S II General] AXIS of Reality:
I ordered from Hantec yesterday using PayPal, and have had no emails requesting secondary ID. I'm guessing PayPal doesn't let the sellers see any details regarding the credit card used, so there's no need to check ID against what was used to pay.

The shipping address on my PayPal and the one I gave Handtec are identical though. Probably if they mismatched they might want something (understandable).

Note: I have not 'verified' my PayPal yet either.
[Galaxy S II General] NIK516:
WOW guys and girls, its just a phone? i understand we are all very exited about it, but 12 months from now it will be old and you will be wishing for the gs3.

The fact that some people keep emailing and calling clove and handteck is just crazy, it wont get your phone to you any sooner.

Lets just chill its the long weekend and we wont know anything till tomorrow, both companys are giving you information as they get it.

I pre orderd with handteck on the 21st april and left it at that, the phone will arrive hopfully this week, if it doesnt then i email or call and ask whats going on.
[Galaxy S II General] tublah:
Handtec Web Site

Q:

Details: Are you able to confirm the model you will be shipping will be quad band HSDPA 850 / 900 / 1900 / 2100 ?

by Frank @ 11/04/2011

1 Answers

A: Confirmed. 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 850 / 900 / 1900 / 2100

by @ 11/04/2011

33 of 34 people (97%) found this answer helpful
[Galaxy S II General] ph00ny:
I don't see a problem with asking them about compatibility with US band compatibility since few members have passed on the info from expansys that the bands were locked
[Galaxy S II General] jjjasont:
I see nothing wrong with the above two statements. They aren't contradict with each other.

1. First stock arriving 1st May. (This is a fact which we all can't verify except someone from Clove.)

2. First unit to be dispatched on 3rd. (As long as they are dispatching at least one unit on 3rd. They are being honest to their customers.)

3. all preorder will be shipped by May 6. (It sounds normal to me that several days are required to dispatch all pre-orders. I am not an insider and I know nothing about the scale of Clove. Let's assume the followings: if everything are processed by hands, print labels, packaging, stock verification, etc... 5mins to dispatch 1 unit sounds acceptable right? 1 hr will get 12 dispatched. A day of 8 working hrs will get about 100 dispatched. If they have 2~3 ppl dispatching, a day will dispatch about 200~300 units. Several hundred of orders can get them several days to dispatch in full. I see nothing wrong here. Down to the end, they are providing an estimate in the email that all orders will be dispatched on 6th.)

What's good about Clove that they always manage customers expectation by not hiding information deliberately.

Unlike Handtec, they know that they cannot dispatch on the 29th, but still put 29th on the website and push back the dispatch day when the 29th comes.

Now they are claiming that they will work on holiday to get stock dispatched. Who knows this is not another marketing gimmicks to attract customers to place orders with them?

When choosing a online seller, we don't have face to face communication. The honesty and integrate of the seller is the most important and major factor to choose the seller when price is comparable with each other. To me a range of 5% difference is comparable.
[Galaxy S II General] NIK516:
I was talking more about, people emailing every two days asking when will there phone arrive. Off course questions about the device are valid. I was just trying to say lets all relax, we are turning this into a negative experience.
[Galaxy S II General] RogerPodacter:
What about us on the USA, what if we need to return the device, dead pixel or something, would it be a Tad difficult being international?
[Galaxy S II General] PearsonDKA:
Question, me being in Canada, do I have to worry about the VAT? Im seeing if I go with Handtec its £516.00 with it and £430 without?

ALSO! What is NFC?
[Galaxy S II General] venigalla:
Handtech replied to me on a sunday!!!!!!!!!
[Galaxy S II General] BuddyLee:
I always say I am not going to order from expansys the next year. But this year they have a fair price for the galaxy s 2 ... actually its about five pounds cheaper to get it from expansys than from clove. And I know from experience their items come fast.

Got mine preordered and waiting to ship ... estimated ship day is in two days.
[Galaxy S II General] HumanoidTalking:
I preordered on Expansys too, cost me cheaper than all others :) (no VAT and shipping in cheap)

I am trying to post updates on Expansys, here

http://xdaforums.com/showthread.php?t=1057842
[Galaxy S II General] tetris15:
My Clove order is also VAT-free (bought it as my company), delivery costs are not that bad either... (18 - 3-5days, 26 - 1-2days).
[Galaxy S II General] Beards:
.... Oh how I wish I was back in Dubia.

Beautiful place & Beautiful people.

One of the best working 6 weeks spent. :)
[Galaxy S II General] BuddyLee:
I was going with clove as they are normally more expensive than clove by atleast 50 dollars. But it looks like this year expansys got things right ... plus I have been buying from them every year for the past 4 yrs so I didnt need to fax over id, utilities and other forms of verification like I would for clove first time customer.
[Galaxy S II General] madpete:
Well I pre-ordered 15th Feb from Handtec, their website says they might start sending out tracking numbers today. If they do, I should hopefully be towards the front of the pack. Been watching my email, but all quiet so far.
[Galaxy S II General] HumanoidTalking:
Beards,

Good place to live, no so good place for Surgeons, as the Scalpel is heavily checked by Ministry of health :):D

normal doctor's checkup is in average from 80 Pound to 130.. good tax free money but if you are paid well back home, no need to come here. weather is amazing during Winter. lot of sun shine..
[Galaxy S II General] Beards:
I wasn't concerned about the money ... but a consortium of investors paid well for my team and I to stay at the Hilton for 6 weeks.

My time there was spent either giving lectures and the occasional new surgery techniques I use back here in the UK over live video links back to the lecture halls.

Overall though it was a very well spent time in Dubai. :)
[Galaxy S II General] emorej:
Dubai Dubai Dubai..a very nice place, I worked there in the Construction sector for almost 3 years..but suddenly real estate business went down..:o
[Galaxy S II General] Beards:
Such a shame.... A dream of a place for everything new.
[Galaxy S II General] HumanoidTalking:
I am feeling other guys in the thread might get irritated with we talking about Dubai.. Yes its a good place to be...My brother is a specialist in Medicine and he so wants to be here :) I am still trying to construct few places around, construction industry is mostly dead..now consulting on legal construction issues..