yashsingh1/xdaforums huggingface dataset:
[Galaxy S II General] mansoorkasmi:
tomorrow is their first working day after good friday......try calling tomorrow..i am o curious to call them @ it..
[Galaxy S II General] shabs52:
Oh isee... usually theysay that it's a holiday or that no one is available. Never had anyone say number isout of order lol.
[Galaxy S II General] mansoorkasmi:
i too tried on saturday...but no answer coz it was a holiday...i am only worried that they should ship it on 28th...coz then i will get it by 4th may (in india) i am going for holiday on 13th & i wish to have the phone before that so then i can capture some memorable moments with the camera.....anywayz...i also have to answer their security question as my shipping & billing address are different
[Galaxy S II General] Beards:
I'm quick with a scalpel too Pete.... :D
[Galaxy S II General] madpete:
I'm not sure if that's good or bad lol :D
[Galaxy S II General] Beards:
Ha haa... Okay... You're safe... Never lost a patient whilst on the phone :D
[Galaxy S II General] mansoorkasmi:
hi, do u have any idea, how many handsets will any retailer (unlocked) get in first batch (coz handtec says they still have handsets left from first batch), just curious to know & also if first btach finishes what the probable time for second batch...coz if its too long it will be launched in India also...means i can get it here
[Galaxy S II General] netnerd:
i went to DHL.COM

i put in ship day Tuesday

estimate delivery is Thursday! in usa!

so if clove really ship on may 3, tuesday, i should get it on thursday the 5th !
[Galaxy S II General] Beards:
Clove are expecting enough handsets to cover all pre-orders.

Any orders placed now will need to be checked to ensure delivery on release day can be made.
[Galaxy S II General] mansoorkasmi:
thanks for the info, i'll check with them.
[Galaxy S II General] madmack:
Well, here are guys who contact me about every detail of their process. I love their transparency and customer service. a video to explain the situation to customers ? c'mon, gotta love that.
[Galaxy S II General] ndnesh:
True! So then my friend, in the end, its a personal decision, and the forum and the people here can only help you to a certain extent :) go with what your heart tells you! In the end, you will be happy :)
[Galaxy S II General] virussnake:
well handtec gave out tracking numbers yesterday so i am 100% sure the package is leaving their building today...

i would'nt exchange that for a video that says that my order MAY get dispatched today and encourages me not to contact the company i've given money to because i will be only delaying the process...
[Galaxy S II General] Funkym0nkey:
No, because they stuck to their original promise. With updates and individual attention. (Hell they even confirmed my custom request to mark the package properly as per indian customs regulations today during all this mess ).

Have you ever had a deal with them? If you did, you know what I am talking about. Promise of faster shipping is not enough for me if company if not guaranteeing quality of service and most importantly after sales and pre sales support if and when needed.

And I actually prefer smaller companies like Clove (Ok I am partial as I own a small company myself, but that also means I know how we have to treat our customers to keep our small client base happy ) than big ones :p (Unless someone is on par with the kind of customer service and prompt deliveries that Amazon offers )

My last dealing with Handtec was soo unpleasant that I wouldn't touch them with a pole. In the end my Clove order turned out to be lot cheaper than some of the international buyers are paying at the moment thanks to weaker GBP back then :p

So I am happy that my phone is shipping out today on the day they promised since the beginning.

Being conservative in approach does not mean they are inefficient. It actually works in their favor like it did this time. Do you really think that they were not working yesterday and Handtec were the only people working because they said so? No smaller company like Clove can completely shut down just because its bank holiday. Weekend is all they can afford. That too might not be the case.
[Galaxy S II General] otacon888:
Has your order from clove been shipped?
[Galaxy S II General] emorej:
well i just called handtec 2 hours and ask about my order and they told me its fine and all orders are packed and ready to be shipped, and tracking number will be sent out this afternoon (UK time ) they say..
[Galaxy S II General] madmack:
I wasn't really saying anything bad about Handtec per se. My personally experience with them was ok, not superb. Had to call them to cancel my order, no way of doing it online or an email to contact them for that regards.. really ?

I just like the way Clove is doing it .. that's all :)

Besides, all orders are shipping within a day or two of each others. Whether its clove or Handtec. Handtec told me they'd ship on april so I was friggin' lured by them. so I might be slightly biased against them at this point.

well said
[Galaxy S II General] jimbiye:
He is not saying that Clove is better than Handtec, but simply that they stayed true to their words. Even back then, when Handtec said they would ship on April 29th, Clove said they would start shipping on May 3rd, and that's what they are doing. They have been upfront about it.

They are no inefficient as you may think, they simply do not have the man power to work through a bank Holiday as Hantec did.

Sure, handtec deserves serious props for doing that, but people are just happy that clove kept their words...

Now, if everyone that ordered from Handtec get their order shipped today, I will definitelly consider them next time...
[Galaxy S II General] netnerd:
it' "AT THE END" that counts, right?

i preordered yesteday may 2, 5:26pm UK time with handtec!

today May 3, i already gotten tracking number!

you keep enjoy having them giving your excuses after excuses while i be enjoying my S2 tomorrow! haha

i mean come on, they have time to make a video for their excuses, but no time to ship your phone? haha

Anticipated ship date

May 3, 2011

Estimated delivery

May 4, 2011 by 10:30 AM
[Galaxy S II General] emorej:
Hi who sent you the tracking number, is it from handtec or from fedex/ups/dhl?
[Galaxy S II General] netnerd:
how about you show me your tracking number and i'll show you mine? haha

as a bonus, i can show you my "google checkout" receipt that i placed order with handtec at 5:26pm May 2, yesterday.

today i already gotten tracking number!
[Galaxy S II General] Beards:
For heavens sake netnerd, give it a rest.

What difference does a day or even two make.
[Galaxy S II General] netnerd:
fedex sent me tracking.
[Galaxy S II General] jjjasont:
I can't think of an other reason other than show off.
[Galaxy S II General] netnerd:
it makes a HUGE different when you paying more and still get the products later! haha

i can understand if they selling it cheaper, but they selling more expensive and you still get it later?
[Galaxy S II General] netnerd:
well, i'm sure you have ALOT more time to think of other reasons.

cus i'm be too busy playing my S2 tommorrow, no time to think! haha
[Galaxy S II General] kior22:
Just received this email from Handtec:

Your order has been dispatched via DHL, please see the following link for details:

- ########## -> Tracking Number

For any queries please contact - 01733 298 500 for further details,

Thank you for your purchase

I´m SOOOOOOOOOO happy :). If nothing goes wrong i´ll be getting the SGSII by Friday EOF.

Regards,

Sebastian Moreno
[Galaxy S II General] Beards:
You are unbelieveable.... Even after I asked you to give it a rest you are still acting like a spoilt child.

I don't care if it's slightly more expensive or a day later than what handtec are sending you.

Oh why am I bothering trying to explain.....
[Galaxy S II General] madmack:
i'm smelling a troll..

900+ posts and so few thanks. speaks for itself :)

we're happy for you man.. just take it easy. we're all happy to be getting our phones here.
[Galaxy S II General] netnerd:
hmm.. should i give you a "thank" too so you can be more proud of yourself? haha
[Galaxy S II General] madmack:
nah, just keep posting. you're doing just fine :)
[Galaxy S II General] jimbiye:
You make a good point. Handtec definitelly delivered on this one...

But you should stop acting childish, man, come on now...

The point of the thread was to be informative, not to show off or be demeaning...
[Galaxy S II General] msmorley:
Woohoo...

Just got my dispatch confirmation from Clove.

Royal Mail Special Delivery to arrive tomorrow :-)

m. ;)
[Galaxy S II General] rwc3b:
Congrats! When did you preorder?
[Galaxy S II General] Pulverizer:
When did you ordered GS2? I wonder it. :)

I ordered apr/27, but i can not receive dispatch mails from clove.
[Galaxy S II General] tetris15:
And when did you place that order which is going to be delivered tomorrow?
[Galaxy S II General] msmorley:
Sorry, in my excitement (aren't I sad.... :o) I forgot that all important data point: pre-ordered February 25th (originally as a 32GB - but the order retained that date when it was later switched to a 16GB owing to non-availability of the larger memory variant).

m.
[Galaxy S II General] Elythor:
Order from Expansys?

- deleted due to posting on wrong thread - should stop reading multiple threads in different tabs simultaneously
[Galaxy S II General] HumanoidTalking:
There is a Thread for Expansys

http://xdaforums.com/showthread.php?t=1057842

I ordered on 25 April, got shipped from there warehouse today, now waiting for shipment to come
[Galaxy S II General] Beards:
Yes.... Mine from Clove has also now been dispatched.

Your order was dispatched by UK Special Delivery (Next Working Day).

Ordered 28 February.

So much for netnerd harping on and on about how he is getting his 'a day earlier'.
[Galaxy S II General] Funkym0nkey:
No, not yet. But I had pre-ordered long time back. SO even if they ship feb - march orders today, mine should go through as per their email which I got from them in reply to my request to mark my package as I wanted them to so that I dont get overcharged by customs here.

From my last experience with them, by the time I got notification email from them, my package was in the air. Ordering from UK is simpler. Its 1 direct flight to my city and usually it gets in my hands in 24-36 hours of shipping via DHL.

Its good that the CC was charged early this time around as that meant I got charged almost 3% less and GBP has gone up close to 3.5-4% in last 1 month.

@netnerd, I have nothing to say to you. Good bye.
[Galaxy S II General] emorej:
my order from handtec has been dispatched too..:):)

Tuesday, May 03, 2011 at 15:19

Origin Service Area: CAMBRIDGE - UK

Destination Service Area: DOHA - QATAR

1 Pieces

Via DHL express..
[Galaxy S II General] shabs52:
well duty / import fees have nothing to do with the company so... yeah.
[Galaxy S II General] rdy2go:
Preordered with Clove in February and still no tracking number (credit card charged two weeks ago), time will tell if I am to be one of the "few exceptions" of delayed delivery mentioned on youtube movie from Clove :)
[Galaxy S II General] Funkym0nkey:
Depends on country. Here there is stark difference between duty applicable on different items.

Mark it PDA and it will attract close to 16% duty.

Mark it specifically as mobile phone, its 1.08% duty.

Mark it electronics, it can be anything from 16-42% duty (depends on your luck :P ).

So its important for us to make sure that while shipping, the store is ready to specifically mention the content as mobile phone and preferably with proper HS code on the declaration letter / invoice itself.

I learned it hard way last year and ended up paying 16% duty on Desire as it was marked as PDA / Portable computing device. :o
[Galaxy S II General] netnerd:
YES! IT REALLY IS COMING!!

May 3, 2011 4:53 AM

Shipment information sent to FedEx

May 3, 2011 5:01 PM

Picked up

WELLINGBOROUGH GB
[Galaxy S II General] OHDUSER:
tracking number sent (still a label)

apperently its through UPS instead of FEDEX as was told to me by them when calling

but whatever as long as its coming! should arrive in 5.5!
[Galaxy S II General] snoopstah:
Mine's out for delivery tomorrow as well, although I've now got one from O2 on PAYG (happily unlocked, too) so I'll be sending the Handtec one back -- can't justify spending an extra £100 just to get rid of the O2 boot screen that will almost certainly be removable by a simple software flash anyway.
[Galaxy S II General] netnerd:
not everybody preordered in February, you know?

i preordered yesterday may 2 (handtec).

fedex tracking already shows my package has been "picked up"

now that is SERVICE!

not like other place that give you a feeling "dude, i already got your money!", i'll ship your phone when i'm in a good mood. haha
[Galaxy S II General] rdy2go:
Lucky you. Ordered in February too, still waiting, nothing's changed so far.
[Galaxy S II General] rwc3b:
I guess you have to hope they send it out tomorrow. I'm so tempted to go

to Handtec right now
[Galaxy S II General] emorej:
Lots of people who ordered from handtec had received their shipping details/tracking numbers...including me!:p
[Galaxy S II General] lgkahn:
still nothing from handtec from my order in feb.. and no response to my request. for info on what is going on.. will cancel my order and order from elsewhere .. terrible customer service
[Galaxy S II General] OHDUSER:
SAME

mine was ordered may 2nd,

UPS already "picked"

should arrive on 5th! :D
[Galaxy S II General] emorej:
I suggest try calling them up,in my case i called them and ask for the status of my order and they told me it was shipped already including other backorders, after my call i received the email from them with the tracking number...
[Galaxy S II General] lgkahn:
kinda expensive to call from the u.s.
[Galaxy S II General] emorej:
Me too i called from qatar,sacrificed 3 mins for the call just to make sure they ship mine..
[Galaxy S II General] OHDUSER:
unfortenetly mine will arrive on 8.5... nice... nice... thought might be earlier but oh well..
[Galaxy S II General] BuddyLee:
i use google voice ... about .02c a minute
[Galaxy S II General] otacon888:
Why only the 8th?
[Galaxy S II General] HumanoidTalking:
smartvoip free to any landline in uk, eu, usa and canada
[Galaxy S II General] lgkahn:
i'm at work and not spending hours trying to use voip to call them i shouldnt have to... they have not answered my support posting either for over 24 hours.. guess i will dispute it on my cc if i dont get an email in the next hour or two and order elsewhere.
[Galaxy S II General] BuddyLee:
Oh remember the timezone difference ... they are 5 ahead of us. I spoke to handtech this morning when i was about to cancel my expansys. they said if it didnt go out today it would be out tomorrow.

But I decided to stay with expansys ... got my phone sent out today.

:)
[Galaxy S II General] otacon888:
My friend ordered from handtec today in the afternoon and he already got a tracking number within a few hours.

On the other hand I ordered last week from clove and still nothing from them.
[Galaxy S II General] rwc3b:
I just don't get it. From reading all the posts it seems like Handtec, Expansys, and Gum Mobile have shipped out a majority of their orders today with seemingly overnight delivery. And this goes for customers who've ordered as recently as yesterday.

While Clove has sent out shipping confirmation to some of the February pre-orders. This is the one company I've heard nothing but rave reviews for. Tomorrow is another massive shipping day for them and I just have a feeling they're too overwhelmed to keep to their word. I'm disappointed and hope to hell they'll prove me wrong
[Galaxy S II General] netnerd:
or you can just order another one from handtec! atleast you know for sure it' will be shipping tomorrow may 4 wednesday! you will feel alot better knowing your phone is shipping tomorrow!

the waiting for tomorrow to be disappointed again is really miserable!
[Galaxy S II General] OHDUSER:
yay again changed to 5.5 I think.. :D
[Galaxy S II General] georgios29:
I cancelled my expansys order and placed mine with handtec this morning.

Although i got a receipt from google checkout, i have sent them 2 emails since morning and haven't gotten an answer to any :(

And of course no tracking number

WIll try to call them tomorrow i guess
[Galaxy S II General] asad510:
Remember uk business have been closed for 4 days so they must have 100s of emails. I'm certain your goods must have been shipped or will be in the next 24 48 hrs.
[Galaxy S II General] otacon888:
I also based my decision to order from clove from hearing excellent feedback. They even cost more...my friend (who ordered form handtec) paid total a total of 455 including shipping while I paid 478 total. He will also get it before me. I would cancel my order with clove but they charged my card instantly as soon as I placed the order. As much as I understand them and their situation, I just can't help feeling disappointment.
[Galaxy S II General] BuddyLee:
I was so close to cancelling to with expansys and going to handtech but decided to stick with expansys ... its en route to the us now :)
[Galaxy S II General] netnerd:
this is from handtec website: "Please Note: Any orders placed after 1.30pm Tuesday 3rd May - may be shipped out on Wednesday 4th May however we will try our utmost to ship sooner"
[Galaxy S II General] rwc3b:
Clove already charged my card as well as my card issuer for the 3% conversion fee. I think its a pain in the arse to cancel and try to get a refund, especially trying to get the conversion fee back. Is that even refundable?

I'm sure Clove will get more negative feedback this time around compared to their competitors
[Galaxy S II General] otacon888:
I agree...cancelling is a hassle that I don't want to deal with. Oh well, nothing I can really do but suck it up. I will think twice next time where I will order from.
[Galaxy S II General] netnerd:
you should get back the same amount credit card charged you. just like you refund an item in store, they refund your taxes too.
[Galaxy S II General] jimbiye:
That's incorrect.

Clove (or whatever retailer) will only refund the amount they took.

The 3% conversion fee is charge by whoever issued your card and will not be refunded because...well, they did make a payment to the retailer and had to convert it...

The conversion fee is not like the tax you get charged at all...

Sucks, but that's how they do it.

That's why lots of people (including me) are pissed when retailer take payment early and don't deliver on their promise. Cancelling afterward means you loose a bit of your dough.
[Galaxy S II General] rdy2go:
You're absolutely right. No reason to panick, it is just a phone.
[Galaxy S II General] rdy2go:
It's a question of volume of orders IMO. Clove probably received too many orders to handle. As far as I remember they're first to offer pre order. So now they've become victims of their own popularity and the fact Sgs 2 is the best smartphone ever in known universe :)
[Galaxy S II General] jimbiye:
I pretty much agree with you...looks like Clove bit more than they could chew and blew it this time...

You would think with all the pre-orders they had, they would go the extra mile, like Handtec did (working on a holiday)...
[Galaxy S II General] rdy2go:
Let's wait and see, mine wasn't shipped on the first day (ordered in February, Clove). No doubt.

Let's see if it's going to happen today.
[Galaxy S II General] OHDUSER:
yay my sgs2 has moved from UK over to germany over the night, then landed at Turkey at morning :D

that means the package should arrive today to my country! (Israel) which is close Turkey.. I doubt it will move to somewhere else before Israel as its the closest location I can think of.. unless they would move to arab places but that is doubtful..

maybe even today I'll be able to collect it?! :D

anyway since its now in Turkey its almost certain I'll be getting the device tomrrow as planned..
[Galaxy S II General] otacon888:
I am so happy for you!

I am green with envy...LOL.

Do you guys have to pay tax in Israel?
[Galaxy S II General] HumanoidTalking:
give them a call man, I have called DHL many times to make sure that they call me the moment it lands in Dubai and I will come a collect... chated up a girl and now she will personally track if for me..."Amazing voice, she got" lets see :) :)
[Galaxy S II General] OHDUSER:
actually... yea.... from what I understood I'll have to add like 155 pound tax.. (they take the price of what I bought and adds 33.4% of its worth which is 155 pounds)

=/

that bites badly.. but I'm kinda gotten used to it.. here in Israel (not that I have a car) we pay like 110% tax for cars.. and many more.. taxes here is something normal

even gas today is more than 2.3 dollars per litre of 95...

=/

lol I'll call them later today.. I trust them beacuse the package is already in Turkey.. so the chances it will land somewhere else before hitting Israel is EXTREMLY low..

Turkey is close to Israel very much.. and I doubt it will land in any other arab place... lol.. even for security pourpses.. I doubt I'll ever get my sgs2 if it will land in I dunnu.. lebanon or syiria.. XD :D
[Galaxy S II General] HumanoidTalking:
Gosh thats some serious Tax man!! In Dubai we only pay 5% custom on top thats it..

Rest I think it will fly directly to your country as Turkey is next to you.. Syria/ Lebanon sentiments, I think its all Political agendas, people dont hate people, its just countries/ politicians hate each other for sake of Power.. Jews, Muslims, Christians lived together for Hundreds of years peacefully.. we all talk the same things, same prophets/ same God, just some power hungry make us divide.. they create differences.. all is about Money and Power. Dont mind, its my personal views :)
[Galaxy S II General] otacon888:
So is there anyone here who ordered from clove and their phone has shipped?
[Galaxy S II General] netnerd:
my fedex arrived in USA now! just waiting for custom to clear.. preordered from handtec may 2
[Galaxy S II General] tallen3:
Ordered from Handtech yesterday being delivered between 13:40-14:40 today great service!
[Galaxy S II General] vimto25:
Good news ,pretty amazing how fast it can get to you that quickly.
[Galaxy S II General] Beards:
Yes..... Shipped yesterday.

It's now at it's final part of delivery, on the courier's van doing the rounds for my area.

EDITED: Yes..... It's just arrived. :)
[Galaxy S II General] HumanoidTalking:
Congrats Beards, now this might keep you away from this forum for some time :) :D
[Galaxy S II General] otacon888:
Congratulations!!!

Could you please tell me what comes with the phone?

Could you please confirm that it comes with QUAD BAND 3G/UMTS?

Thanks in advance!

EDIT: WOOHOO!!! I just got my DHL tracking number from Clove.
[Galaxy S II General] Hassan.ha:
when did you order yours ?
[Galaxy S II General] Beards:
Would love to but am just about to go deep inside a patient.

Busy now for the next 6hrs.... or so, sorry.
[Galaxy S II General] otacon888:
I ordered on 28\4 at 8 AM.

Kudos to Clove for keeping their word.
[Galaxy S II General] Beards:
It would be nice if it did..... However, busy day today. Long stint in theatre 2. :)
[Galaxy S II General] Pulverizer:
I envy you.:)

I ordered 4/27 night and identification confirmed 4/28 night.

But i can't receive any information from clove.

Gloomy.....:' (
[Galaxy S II General] otacon888:
Why can't you recieve any information from clove?
[Galaxy S II General] Pulverizer:
I don't know. So i gloomy. :)

I wait a only dhl tracking number. :(
[Galaxy S II General] Foxdraed:
Congratz mate!! :D I ordered mine on the 23rd of April! That means that maybe today mine might be shipped as well :D
[Galaxy S II General] rwc3b:
Oh not fair. I ordered mine on 4/19
[Galaxy S II General] rdy2go:
Clove. Order from February. Just received FedEx tracking number.

1-2 days :)

Clove promised, Clove delivered.
[Galaxy S II General] MAJED.y:
Order from Clove at March/8.

Just got my FedEx tracking number.

the wait is about to Over!, 2 months without android phone but using Nokia N95 :\
[Galaxy S II General] lukemo:
Same for me. Ordered mid April.