[Streak 5 General] ffnbbs:
More Info about Report

I filed a complaint to the FCC naming AT&T, and Google. Only AT&T responded to the complaint. When Filing the complaint online you are limited as the how much you can type so I had to shorten it. Only AT&T contacted me, and stated that it was not them. As I kept checking this, It has to be the Market Place, and Google Software issue. If you have Mobile Data turned off, and operate only on WiFi, Mobile Data is activated when connecting to Market Place, and 1K of data is transmitted and it is added to your data usage.see below.

04/26	12:46 PM	wap.cingular	Internet/MEdia Net	Sent	1KB

04/26	12:44 PM	wap.cingular	Internet/MEdia Net	Sent	1KB

04/26	12:45 AM	wap.cingular	Internet/MEdia Net	Sent	1KB

04/25	01:01 PM	wap.cingular	Internet/MEdia Net	Sent	1KB

04/25	01:15 AM	wap.cingular	Internet/MEdia Net	Sent	1KB

04/24	07:41 PM	wap.cingular	Internet/MEdia Net	Sent	1KB

Every time you access Market Place, as I did checking for updates on my installed apps.

FCC Complaint

My complaint is that my phone is using data when data is turned off.

Phone = Dell Streak 5

Application = Google Market Place

Carrier = AT&T Mobile

The phone, has an option to turn off 3G data connection so that you won’t be charged data when connected to WiFi. I use the phone most of the time when home on a WiFi network expecting not to incur data usage and the charges associated with using a 3G data connection.

After updating my phone to the latest software on the 23, February, 2011, and installing a program called 3G Watchdog to track 3G data usage, my data use was increasing. I checked this over the next 2 hours and it went from 7 KB to 23 KB of data use. After checking the phone several times making sure the data connection was still turned off, I observed that when using WiFi only that accessing the Google Market Place (an application to download software that came with the phone) that it was turning on the 3G data connection even though it was turned off. I had to go into the settings of the phone and turn the setting on then off to cancel the 3G data connection. Note: after a minuite of so it will shut off by itself.

My complaint is that there is no place that states that Google Market Place will turn on and use 3G data connection when you have it turned off. Dell just released the software update for the phone. After talking to Dell Support tonight for about an hour. They said it just does that.

If you turn off 3G data, so it cannot be used:

Why is Google Market Place turning it on and using the 3G data connection?

Why is Google Market Place or the Dell software update allowing access to your 3G data connection, turning it on and using your data without your authorization when you have your 3G data connection disabled and turned off in the phone settings.

When accessing Google Market Place 3G data connection charges are being incurred.

This unauthorized 3G data use could create an over limit of your data account and cause an increase of your billing for data use of almost double on your data account.

Resolution:

I would like to see the phone or software work as you would expect it to.

1: If I turn off the 3G data connection it would stay off and not be used until it was turned back on.

2: A stop of automatic 3G data usage with out authorization when disabled and turned off.

3: A rewrite of the Dell software update and/or Google Market Place software application or any other software for the Android operating system to not turn on and use a 3G data connection when you have turned off or disabled it.