yashsingh1/xdaforums huggingface dataset:
[HTC Inspire 4G] mepis:
I posted this in the forums general category but got one response. I'm looking for more detailed responses, so I figured I would ask my Inspire owning piers. I am trying to collect data from a wide variety of places, not just here. Furthermore, if anyone (or mod) feels this is inappropriate please let me know and I will PM a moderater requesting they remove this thread.

I've been informed, via work, that I must put together a report of what would improve customer satisfaction and the customer experience.

Obviously I have my own ideas, none of which upper management really enjoys. But I would love to get opinions form other users.

Now, I realize that XDA may not be the best place to ask. Most of us know how to resolve our own issues, and when having to visit a device support center just want the phone exchanged, quick and clean. With that being said, try and make your suggestions geared towards if you didn't know your device, or if it was for an electronic gadget you didn't know, or what your friends and family have expressed.

Please be as detailed as possible. It would be nice to see specific requests and what consumers specifically want to see. Do you want in depth answer? Do you just want your problems solved? What nuances would make the experiences better, ex- coffee in the lobby, types of magazines, interactions, children's play areas, etc...

How much time would you be willing for a transaction, keeping in mind we have to troubleshoot the issue. What would be acceptable and what wouldn't be. Do you prefer someone that jokes around, or someone that doesn't.

Any very specific details as to what YOU would want to see, how you want people to act, what information you want to be given and what you don't. If you want, go ahead and write a novel for your preferred customer service interaction experience with in depth details.

Any help would be appreciated.
[HTC Inspire 4G] mudknot2005:
Well I might be speaking for myself, but some one reading a script and telling me to do things I have already done is quite annoying and tends to anger me more then help the problem. Transferring someone to a higher echelon of support quicker would be nice.

Also if the customer is unhappy with a phone, I don't think you should have to report the same problem 3 times, I would easily just by out my contract and go to another company.

Just my 2 cents.
[HTC Inspire 4G] mepis:
I thank you for the feedback. Getting aspect at this point is slow moving across every avenue of research.

Your exact reasoning is why I try my hardest to keep users away from call lines. They frustrate me to no end.
[Palm Treo Pro] jblat1:
I dropped my phone the other day, now unable to change the backlight setting. I've done a hard reset with no resolution.

It's stuck at the absolute 'darkest' brightness.

Any ideas?

Thanks!
[Palm Treo Pro] amcolash:
if the backlight is not functioning at all, you may have actually broken that part of your phone. if it is always just dim, i do not know what to say. sorry. hard reset should have fixed it

[edit] just saw this, may be of use but i didnt check it out yet: http://xdaforums.com/showpost.php?p=12764694&postcount=6
[Xoom Q&A, Help & Troubleshooting] volta:
Hi all,

I recently unlocked my VZW Xoom using the OEM unlock instructions found here: http://xdaforums.com/showthread.php?t=967065

I then downloaded the most recent CWM (3.025) and followed the instructions found in this thread: http://xdaforums.com/showthread.php?t=1038870

I was able to write CWM to the recovery partition with no errors showing in either ADB or on the device itself. I verified the checksum of recovery.img.

What happens now is that when I reboot to recovery from ADB, the red Moto logo shows up, and at first everything looks good. At the top it says "Reading ODM fuse 1".

Then, a green Android logo with a yellow exclamation mark on it appears over a black screen. It looks like some sort of error message. I have CWM on my phone so I know this isn't what it's supposed to look like :D

In any case, has anyone else seen this issue (or better yet, know how to fix it)? I should point out that after a few minutes, the Xoom automatically boots into HC and works just fine.
[Xoom Q&A, Help & Troubleshooting] i_am_the_one:
it kind of sounds like the recovery didn't flash. Have you tried to flash it again?
[Xoom Q&A, Help & Troubleshooting] volta:
Hi - thanks for the response.

Yes, I've tried that, rebooted the device, rebooted the PC, tried it again, etc. Still no dice :(
[Xoom Q&A, Help & Troubleshooting] Sic123:
does it still boot? if so try installing rom manager and using it to flash CWR
[Xoom Q&A, Help & Troubleshooting] volta:
Yep, it still boots. I've never used ROM manager, but I did happen to just download it. I'll give that a shot.

Two other things I didn't mention in the OP:

- I do not have an SD Card in the slot.

- I also didn't 'root' the phone yet with the SuperUser APK, only unlocked the bootloader. Would either of those cause the issue?
[Xoom Q&A, Help & Troubleshooting] i_am_the_one:
I believe you have to root to flash recovery. Here is an easy way to do it http://xdaforums.com/showthread.php?t=1011196 its the one click method just make sure your not doing anything else while running
[Xoom Q&A, Help & Troubleshooting] volta:
Already in the works :D I'll let you know how it turns out.

Initially, it seems odd that ADB/fastboot wouldn't return an error if root is needed for flashing recovery. Time will tell...
[Xoom Q&A, Help & Troubleshooting] volta:
Root was the answer. :p Duh. I feel dumb now.

Either way, once I get to 10 posts, I can post in the dev forum thread to make it clear that root, not just OEM unlock, is required to flash CWM so that dummies like me can get things working quickly :cool:
[Xoom Q&A, Help & Troubleshooting] i_am_the_one:
nice, glad that you got it working.
[Xoom Q&A, Help & Troubleshooting] Synaesthesiac:
Be sure to install Tiamat 1.31 so you can use your SD card and get full access to CWM :)
[Xoom Q&A, Help & Troubleshooting] wnrussell:
Rom Manager question

Has anyone found a way to allow Rom Manager to "Manage Backups"? It appears that it isn't pointing to the correct directory/ folder.
[Xoom Q&A, Help & Troubleshooting] j32olger:
Had the same issues after installing CWM from ROM Manager - used the adb method instead and this fixed the issue. (Xoom was already rooted and OEM unlocked)
[Epic 4G Q&A, Help & Troubleshooting] xm1337:
So I've had this issue for a long time now where my 3g radio will reset randomly (i think). What happens is that i lose 3g and the icon will disappear from the top bar. The phone makes a small sound (sounds like when you first power up the phone and it connects to the cell tower / 3g). Then about one second later it makes the same noise and then 3g turns back on. It takes it a few seconds to regain signal and then its usually fine. I know its the 3g because the problem stop when data is turned off, and also when wifi is on.

I've tried reflashing roms, reflashing my modem via odin, and even a factory reset. I can't seem to get this issue to go away. The only thing i can think of how i may have caused this issue was when upgrading to EC05 i forgot to include the pit file one time when flashing the modem with odin.

Any input or ideas would be greatly appreciated. I'm still learning when it comes to android so if I haven't tried it yet its because I either don't know about it or don't know how.

Running Syndicate rom frozen EC05
[Epic 4G Q&A, Help & Troubleshooting] KennyG123:
It may be a Sprint issue...happened to me last week then cleared up.
[Epic 4G Q&A, Help & Troubleshooting] xm1337:
Its been happening to my phone for easily over a month now. And a friend of mine also has an epic that runs the exact same rom. Its also very annoying when playing music and videos cause it cuts out the sound to play the tone when it losses/gains 3g.
[Epic 4G Q&A, Help & Troubleshooting] KennyG123:
Try updating PRL and Profile.
[Epic 4G Q&A, Help & Troubleshooting] xm1337:
Just tried updating the prl and profile and i still have the issue : /

after i updated both i restarted the phone and let it sit. After about 10 mins the 3g reset.
[Epic 4G Q&A, Help & Troubleshooting] KennyG123:
Does your friend's epic with the same ROM also.do this?

Do you BONSAI?
[Epic 4G Q&A, Help & Troubleshooting] xm1337:
Actually I used to use bonsai. This problem started when I upgraded to i want to say 3.0. When the problem first started it also had a terrible battery glitch (when i restarted the phone i lost 50% battery. but a restore fixed this but left the 3g problem). I upgraded to 4.0 and the problem still hadn't been fixed. So thinking maybe it had something to do with the rom, I switched to Syndicate Rom Frozen and thats what I'm using now. My friend still has a DK28 Bonsai on his phone because I'd rather not somehow give him this annoying issue. But as of now his phone does not have this issue, so think it has to be my phone and not sprint.

Could flashing the modem .tar in odin without selecting the .pit file do this? I feel like it might have changed something it shouldn't. From what i recall it completed successfully without the .pit.

Edit: also thanks a lot for your help so far kenny :)

Very happy i got a quick response and that my thread wasnt just ignored.
[Epic 4G Q&A, Help & Troubleshooting] KennyG123:
Have you ever Odin'd back to stock DI18? Do that and let it update OTA to EC05 and see if that fixes it. Then flash your ROM and see if your issue returns.

Do you BONSAI?
[Epic 4G Q&A, Help & Troubleshooting] xm1337:
When I switched from Bonsai to SRF I odin'd back to DI18/stock and it still didnt fix the issue. However I didn't let it update OTA and just odin'd from DI18 to EC05 then installed SRF. When i get the time to do all that ill give it a try doing the OTA and get back to you.
[Epic 4G Q&A, Help & Troubleshooting] KennyG123:
If you got the same issue with stock DI18 then you may have a flaky 3G radio in that phone. When you OTA maybe you should let Sprint look at it. You may get a new phone.
[T-Mobile LG G2x] bls2633:
I just switched over to a G2X Saturday from a Cliq with CM7 (Before that, J_Rodds 1.6, and Motoruler3) I have been reading about all these bugs with the G2X and I am sure that many of them will be fixed by LG eventually. My biggest problem with my handset is the data and phone reception. Now I have to use wifi calling from my house where I have never had any problem in the past. My battery life is not the best either. What I would like to know is if these problems will be fixed with the new roms that will be coming out? I am seriously considering returning the G2X and waiting on the HTC Sensation, however I really prefer the smaller 4 inch screen over the 4.3 so I would like to stick with this phone if I know all these issues will eventually be gone. I certainly was able to do all kinds of things on the Cliq I would have thought imposable. I appreciate anyones feedback.
[T-Mobile LG G2x] MWBehr:
I don't want to make promises for them, but the (minor) issues are mostly software based. CM uses very little from the specific device software outside of drivers and baseband, etc., so yes, I think you'll see a lot of improvement.
[T-Mobile LG G2x] mikebionca06:
I must be a lucky one or something I havn't had any of these issues that are coming up the phone has been great so far. Even the screen bleed on mine is super minimal and can't really be noticed. I'm guessing alot of the bugs will be cleared up by CM7 or the official update.
[T-Mobile LG G2x] crazythunder:
if you wait for the sensation, you'll be at the mercy of the carriers for support. good luck with that. i've read that cyan won't be supporting htc and their locked bootloaders. so you'll be waiting for carrier support or on another dev who is willing to hack at it.
[T-Mobile LG G2x] bls2633:
It sounds like Im gonna have to stick it out for the 2 weeks I have. Sounds like in that time all these bugs should be fixed one way or another. My main issue is with the reception. Is that something that can be fixed with an update of with a custom rom or am I stuck with what I have in the phone now??
[T-Mobile LG G2x] bxrdj:
What bugs? :)
[T-Mobile LG G2x] bls2633:
My main bug is the cellular reception and data. I am fortunate not to have any of the other bugs Im seeing posted. (knock on wood)
[Xoom Accessories] Wobblin30:
My rooCASE finally arrived today in the mail and thought I would put up some initial impressions.

First, I bought it on Amazon from PC Microstore for $34.95 + 8.70 for shipping. I waited for weeks for the black version to become available but after 2 delays, I got lucky with the graphite being in stock.

Impressions:

Case

The case is very well made, nice gray leather with a strong metal zipper. Front and back are hard and provide good protection. The back has a collapsible kickstand thats sits pretty flush with the case and secures via a strong magnet. The interior is felt lined with two smaller pockets on the inside that would fit something like a 3x5 notecard. The larger will fit something the size of the Xoom.

Cover

Same nice leather as the case. There are cutouts for everything; dock, Sim/SD(tight fit), volume rocker, cameras speaker, etc. The back has two circular velcro pieces for attaching to the inside of the case for both portrait and landscape view. The Xoom slides through the bottom of the case and secures with velcro on the inside of the cover itself, no flaps are exposed.

The Xoom with the cover fits like a glove inside the case, zero sliding around.

Overall I am impressed with the build quality and there is no comparison to the CaseCrown I own.

I checked Amazon and it is showing May 6th as an in stock date. I suggest checking daily as that's how I got mine, pure luck:)
[Xoom Accessories] RacerX780:
I've been looking for a case and this is the one I've decided on getting... just gotta wait for it to be back in stock.

Thanks for the review!
[Xoom Accessories] mengineer:
Nice pictures, thanks. The actual PCMicroStore.com has them in stock, black and grey, for same price if anyone is looking. I'm still debating between this and Otterbox. The pockets would be nice for some paper and a stylus though.
[Xoom Accessories] bigworm50:
Beat me to the review! I also got my Black rooCase in yesterday and it fits like a glove. Everything is tight and all ports, speakers, buttons are accessible. Quality seems really good.
[Xoom Accessories] Wobblin30:
They must have recently got them in as I checked right before purchasing from Amazon. The case serves its purpose for my needs and having something that keeps it protected during usage while storing it after is a win, win in my book.
[Xoom Accessories] Wobblin30:
Good to hear bigworm, lovin the case so far!
[Xoom Accessories] SPIDERTECH:
Amazon is now showing May 3rd. I was going to order one, but then I saw this thread:

Coming Soon - Official Keyboard Folio Case

I'll probably be waiting for this case+keyboard instead. The rooCase looks awesome though.
[Xoom Accessories] RacerX780:
Purchased the case thru Amazon... picked standard shipping, which said 3-8 days, and it took all 8 of those days. :( I'm not cheap...I just thought maybe I'd be on the closer to the 3 days then the 8... I guess they really did put it on a pony. :p

Anyway... it's very nice. The Xoom fits nice and snug and it's very professional looking. I'm happy with it.... place to keep a couple of my biz cards, a few notes, pen, etc. Definitively worth the money. :D
[Galaxy S II Q&A, Help & Troubleshooting] shabs52:
http://cell-phones.shop.ebay.com/i....+s+2&_osacat=9394&_trksid=p3286.c0.m270.l1313

I have ordered invisible shield from mobile den but they dont know when they'll receive it but if handtec follows through ill be getting the phone next week sometime. just wondering until the invisibleshiled arrives which of these are should I get in the meantime? or are there any here that can work as well as invisible shield even (in which case ill cancel from mobile den). thanks!
[Galaxy S II Q&A, Help & Troubleshooting] navi27753:
Bodygaurdz...in my opinion they are far better than invisible shield.
[Droid X Themes and Apps] smyers1012:
I have seen a bunch of on google about changing the color of the notification bar and everything but i am looking to change the text where it would say Verizon Wireless or if your on a custom Rom might have the name of the Rom. Is there an app for this and if not can someone help me edit the xml and where to find it. It would be greatly appreciated thanks!
[Droid X Themes and Apps] mattmartin77:
liberty toolbox for non gingy and i think that there is an editor a dev posted on twitter included in his gingerbread deodexed rom
[Droid X Themes and Apps] smyers1012:
Liberty does not work unless you are on the liberty rom i don't think and if you could find me the post the dev had or a link to how he did it that would be greatly appreciated!
[Droid X Themes and Apps] oceanxblake:
theres several different ways, depending on how familiar you are with adb or framework-res.apk

hex edit, metamorph, several roms have the option, morphing in general, etc etc.

my suggestion would be to google and read up on such things :) its never a good idea just to jump into editing sys files without knowing what youre doing ahead of time. PM me if you need some good informational links (not "how to's") that can get you started in the right direction of understanding your phone's framework a little better.
[Droid X Themes and Apps] smyers1012:
itd be great if you could get me a link on how to learn
[Droid X Themes and Apps] oceanxblake:
PM sent with some informational links. Shoot me a message if you have any questions or get lost in all of the technical jargon, it can be a lot... always remember it never hurts to ask and do as MUCH reading as you can, nobody likes a 300 dollar paper weight :)
[Droid X Themes and Apps] JRJ442:
U could also try Jrummy's "Root tools " app. Worked on froyo for me but haven't tried it on gingerbread yet
[Droid X Themes and Apps] scott021467:
Just got root tools and I think it was definately worth the price makes tweaking and modding really easy.
[Droid X Themes and Apps] lthelwpn:
+1 for Root Tools.
[Droid X Themes and Apps] smyers1012:
hahah well i made this post a couple days ago with the inention of theming my phone...But now I know how to create roms... haha this is a minor question now to me... Whoever wants to edit it you need to have adb with sdk manager and place platform-tools in your C: drive..Then adb pull your framework.. Edit eri.xml in framework-res.apk drawable folder. Simply find the Verizon Wireless text. DO NOT DELETE IT! Just pt your cursor before the V and start typing. You have 16 Characters to use up. IF you dont use them all you will see 3 dots or periods if you will. Click the space button until you reach the first dot. Save it at the top. By the way I should probably add that you need to edit it with HxD Editor! Anyway, after that mount your phone in bootstrap recovery then adb push the files back in, unmount, reboot and done! Enjoy your new Status Bar Text!
[Droid X Themes and Apps] twobadfish:
Thanks. I'll give this a shot. Getting a ton of great app reco's here. :D
[Galaxy S II General] peachpuff:
Hey samsung, send one this way! :p
[Galaxy S II General] suwanee:
eh, does it deserve its own thread?
[Galaxy S II General] weldsmoke:
this phone is scoring 3000 stock ohh yeah
[Galaxy S II General] buttes:
me too . .
[Galaxy S II General] kreoXDA:
Do not be jealous people. Poor Mobilers waste their precious time and health testing these and spreading word-of-mouth, and all this for NO monetary compensation whatsoever, not counting the hardware they can keep.

*wheeping quietly*
[Galaxy S II General] ndnesh:
ha ha ha :) Very true! poor Samsung Mob!lers :)
[Galaxy S II General] El Salvador:
Mister Samsung, if you're watching, I'm available for Samsung Mob!iler. :D

Maybe they need a Dutch one too? :p
[Galaxy S II General] teh_pwnage:
MISTER SAMSUNG IF YOU ARE INFACT WATCHING I CAN BE A MOB!LER TOO!

Who knows maybe they need a Canadian too :P
[Galaxy S II General] OHDUSER:
or an Isreali..

HEY WE BOUGHT OVER 150K SGS1! thats like 1% of all sgs1 sales!
[Thunderbolt General] currensy:
i cant post at the development section so i was wondering why are the radios so important to download the PG05IMG.ZIP if we already have 4gLTE???
[Thunderbolt General] ERIFNOMI:
They're upgraded firmware for the radios. HTC is trying to improve the efficiency of the radios. Less power draw and/or better signal, for example.
[Thunderbolt General] currensy:
ok thanks...should i put the PG05MING.ZIP ON MY PHONE OR NOT???
[Thunderbolt General] headcheese:
Don't do it. TURN THE CAR AROUND. Upgrades are bad and you have to wait 5 minutes for it to flash. You could use that time to make a sandwich.

Unroot your phone.

Just my opinion, do what you feel is best for you.
[Thunderbolt General] ERIFNOMI:
Do what you want. I have the newest ones. I don't have 4G where I live so I can't really tell you how it works there.
[Desire HD Q&A, Help & Troubleshooting] Polar67:
Hi folks!

Did a search on this but no cigar so here goes.

Recently my camera app. has begun shutting down every time i try to record video.

The camera app is std. htc.

I get no error msg. at all. I hit the record button, get a BEEP, and i´m back at the home screen.

Still photography works fine just as everything else seems to be humming along nicely. I´ve tried a reboot without success. I thought maybe the card was too full as i´ve had a couple of movies in DVD quality wich incidently plays back without any hitches. I deleted them and have about a Gig of free space on the card. Didn´t help either.

I´m running rooted 1.32.405.6.

Any thoughts or ideas would be appreciated. I know a hard reset would most likely fix the issue but it´s a rather heavy handed solution that i´d prefer not to use exept as a last resort.

Regards

ELO
[Desire HD Q&A, Help & Troubleshooting] Andy:
Do you have ClockworkMod Recovery? If so I'd try "Fix Permissions"

Also have you tried clearing data for the camera/camcorder app?
[Desire HD Q&A, Help & Troubleshooting] Polar67:
Thanks for the input. Just tried both. Unfortunately without any improvement whatsoever.

Regards

ELO
[Desire HD Q&A, Help & Troubleshooting] Andy:
I'm afraid short of a hard reset there is nothing else I could suggest.

Perhaps now is the time to try a custom ROM.
[Desire HD Q&A, Help & Troubleshooting] Polar67:
Never mind Andy. Ill try a new sd-card simply because i´ve been shopping around for a larger one anyway. Otherwise i think i´ll let the matter rest for now. I don´t use video recording very often.

I haven´t had the guts as of yet to try a custom ROM. Gingerbread should be right around the corner as stock ROM. If that doesn´t solve the issue i´ll bite the bullit and hard reset.

Thanks again.

Regards

ELO