yashsingh1/xdaforums huggingface dataset:
[Galaxy S II General] HumanoidTalking:
Didnt you replied to them saying that your website says that you will only charge at the time of stock? why did they charged you now? this is my 1st order to them so they need me to verify my details. I have sent them security requirements as asked by them.. even though my security is not cleared still they charged?? WTH:mad:
[Galaxy S II General] rwc3b:
i ordered through them last week and it's still pending. so, technically, it's not really charged (in my opinion).

however, my question is i was charged according to the conversion rate as of when i ordered. i suppose they change that to the current conversion rate whenever they actually charge? also, for previous customers, what type of conversion fee is charged by the creditor?
[Galaxy S II General] rwc3b:
OMG, I was semi-right on this. Phew....good thing I didn't put in an order at Handtec.
[Galaxy S II General] Beards:
Reference Clove....

They do not debit your credit card until the item is being shipped, period.

If your card has been debited then it will have been an administration error either with the bank or the credit card and you need to let clove know what has happened.

Basically for overseas payments this is what happens:-

For overseas orders clove contacts your bank/credit card company to arrange a payment to commence at a later date.

Clove then get back from the bank/credit card a confirmation which is then treated as a 'holding payment'.

The reason clove approach your bank/credit card company is to speed up the payment procedure. By contacting your bank/credit card company in advance it clears away any of the problems that may arise on the day of dispatch.

Hope this helps.
[Galaxy S II General] madmack:
Yes they did on this order and here is the email confirming it:

I'm not mad or anything. Luckily I do have the amount on my credit card. But just want everyone here to know what clove is doing with the SGSII.

After replying to that email, my credit card was charged.
[Galaxy S II General] Beards:
In that case you need to contact them to find out why they took the funds today.

The only time I have ever known them to take funds early is when they have a cast iron guaranteed delivery date and the date is that close it necessitates the need to take payment slightly early.
[Galaxy S II General] madmack:
the email I quoted is actually dated April 15th.

but yea, I believe that they never charge cards in advance usually but I guess due to the amount of orders on that one, they probably wanted to go ahead and charge the cards so they won't have a load of them to charge on shipment day.
[Galaxy S II General] shabs52:
I think they actually mentioned that in one of the emails, that they'll be processing payment quicker with this so that they can be shipped on time or something
[Galaxy S II General] FishTaco:
If I order UK version to use in the US, can I just purchase an AT&T gophone prepaid sim (e.g. Smartphone 10cents/min plan with a text and data package)? Will it get as good data speeds as with a post paid plan? I've seen some claim that AT&T throttles the data speeds on prepaid plans?

Thanks.
[Galaxy S II General] Funkym0nkey:
Nah. Clove did charge those who were early in preorder this time. Even my card was charged this time around unlike usual hold (pending authorization). Understandable this time as they are shipping immediately after long weekend and public holiday. This way they can ensure that they get most items shipped out that day rather than charge and then ship after confirmation that day. They did inform in advance.

Magically posted from thin air!
[Galaxy S II General] Mujja:
Like I said in another thread. Check their history with previous big releases, e.g. Desire HD.

They all said they would have early exclusive stock etc etc. Charged peoples cards early and never delivered. People waited weeks.

All this charging your card early so they can ship quickly is BS. It takes seconds to process a payment. A refund can take a week, they know most people can't afford to pay another £500 to another retailer and will keep their orders open and wait for the next 'promised' delivery.
[Galaxy S II General] HumanoidTalking:
as you know for cancellation, he need to inform them before hand so what holidays are there? 29 wedding , 30 Saturday, 1may Sunday, 2nd may bank holiday

That means today and early tomorrow is the last day to cancel pre-orders and similarly for them to charge..
[Galaxy S II General] jimbiye:
I don't believe it's BS, and I have ordered from them before.

They clearly said in their email they will process the payment once you confirm the order so they can ship it immediately on the 3rd.

Correct me if I am wring, but I don't believe they went behind anyone's back to charge them without a confirmation.

You say it takes only seconds to process a payment, but that's not always the case. Not all card payment go through immediately. I have experience that first hand, even after submitting all the necessary info and calling my bank to clear the transaction.

Now, imagine they have a couple of hundreds of pre-orders and they have to wait till the 3rd of may to start processing all the payments the same day...

They would have to wait for each payment to go through, before dispatching an order to shipping...

Some people might get unlucky and have their shipment delayed because they are waiting on the payment to be processed. Would you want to take that chance?

I would much rather they process my payment a couple of days early (especially with the long weekend/bank holiday coming) so that all that is left to do is ship my order on the 3rd.

Just my 2 cents...
[Galaxy S II General] shabs52:
Excellent point. Even when credit card info is correct, it still takes a while to process some cards... and even still some just come back declines for no apparent reason (they require special approval before they can be processed with a different currency for example).

Imagine how pissed off those people would be because Clove decided to process their payment on3rd, couldn't and so didn't ship theirs out. This way they process the ones they can ahead of time and let those people know theirs cant be processed giving them enough time to actually get their cards approved.
[Galaxy S II General] Mujja:
If it takes time to process card paymenst how are online retailers able to process sameday dispatch orders? Some even allow last orders up to 16:30.

However, my point is they should only process payment once they have the item in stock or a 100% confirmation from the supplier the shipment is on it's way. And then only take money from people who will be receving orders from the shipment.

But anyway, if you like handing over to money in advance to retailers with a history of constantly moving release and dispatch dates then you can't really complain when you're left waiting :)

I hope my rant turns out to be BS and everyone receives their orders early though, including me.
[Galaxy S II General] mansoorkasmi:
Handtec just changed their status from shipping in 10 days to "Due in soon taking preorders"
[Galaxy S II General] emorej:
Its the same as what they put on 32gb model..but the stock update still the same may 3rd shipping..
[Galaxy S II General] mansoorkasmi:
i am worried now....
[Galaxy S II General] emorej:
lets just try to contact them today, so far since yesterday i sent 3 emails to them and they replied to all..and since phone4u has received their stock and some of their customer received their order,other etailers may also have their stocks this may 1st onwards. i think april 29th, may 1 is holiday in UK and may 2 they are telling is bank holiday.
[Galaxy S II General] mansoorkasmi:
hope you are right btw

can anyone tell me where can i buy a sim free handset in uk.. i mean London specifically...not online......from a store physically...please let me know
[Galaxy S II General] Techno79:
Last year I pre ordered my sgs from handtec but there were all kinds of delays. In the end I cancelled and end up waiting a good few weeks after release. The benefits were that the price dropped quite a bit, I was able to read lots of reviews from websites and users and got to play with an actual handset in store. I also would have known about any major design issues if there were any. There's also the benefit that when you do order, it'll actually be in stock and can be delivered within 24 hours without any of this guessing game about shipping dates.

I understand the appeal to get the phone on release date but is it worth all the hassle and losing out on the above benefits for the sake of a few weeks? Each to their own, but I'm just asking the question to get a better understanding what drives people in this way. I may have overlooked some subtle benefit.
[Galaxy S II General] Beards:
No, you are spot on.... Nothing further to add. :)
[Galaxy S II General] emorej:
not all people have same point of views, opinions or decision..its decision of people to do such action at their own..
[Galaxy S II General] Funkym0nkey:
To be honest, the mad preorders happen to highly desirable phones like DHD and SGS2.

This phone has been extensively covered in press already including many respectable online portals which give fare idea about what this device will be like and what are possible flaws.

Everyone knows that by now. There are reviews of retail samples as well as extensive previews out there by now. Those who preorder can always cancel the order before shipping date.

And some devices are almost guaranteed developer support. This will be one of them. Sure price will settle to around 400 pounds in couple of months, but even 1 month extra time to play with device like SGS2 is priceless. You can always ebay the damn thing if you dont like it :P

I never preorder any of my computing stuff, tablets, games or anything else for that matter. Phones, I do as its usually minimum one to two month delay in the product finally being officially available here in my country. Warranty does not bother me. I am yet to have phone go dead on me within 1 year. Hell, I am yet to use 1 phone for 1 year since 2007. So waiting is usually not an option :p
[Galaxy S II General] Mujja:
My last 3 or 4 phones I've always got a few days before or after release. I fall for all the marketing hype how the new phone will be better than anything else before it and how it will change my life. It makes the same promises my current and previous phones made before launch, better performance, battery, etc. I hate to say this but only the iPhone 3GS delivered which I bought twice. The HD2, DHD, HD7 and Nexus S all failed.

But the Nexus S converted me to SAMOLED and made me love Android and from my history you can see I have a thing for 4.3" screens :). So for me the SGS2 is phone I've been waiting for and it's become like an addiction now trying to find the perfect phone. I'm aware of all the problems with the SGS and only hope Samsung have learnt this time.
[Galaxy S II General] mansoorkasmi:
just got a mail from handtec they say i can still pre order & get it.... although i have pre ordered already......here is the mail

Thank you for your email.

We have a large quantity available for the Samsung Galaxy S 2 handsets. We would be shipping all orders from early next week.

Please feel free to place your order on line and we would ship your order accordingly.

Kind Regards

If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.

As always, it is our pleasure to assist in any way possible!

Thank you

Handtec Customer Services

www.handtec.co.uk
[Galaxy S II General] EleCtrOx666:
And this is the mail I got when asking if 3 may is going to be final date.
[Galaxy S II General] mansoorkasmi:
hope they will be firm on this 3rd may date & ship it...or else all get the phone & we keep waiting
[Galaxy S II General] vimto25:
theres many companys in same boat, i beleive they all get around the same time so its a matter of waiting :(
[Galaxy S II General] mansoorkasmi:
its all we have been doing since feburary :)
[Galaxy S II General] vimto25:
i can beleive i was same for the desire hd release.

Ive only made my mind up bout this device for about 2 weeks now as i did want iphone5 and ovsly they delayed and ive just sold my iphone 4, so looked around and found the sgs2, i didnt want another screen no bigger that 4" but ive not had a samsung before so neva had a AMOLED screen so ive decided on this device.
[Galaxy S II General] mansoorkasmi:
cool then hope u will enjoy it & i assure screen will be better that dhd
[Galaxy S II General] vimto25:
yeh looking bk at the desire hd screen it seems pants even compared to iphone 4 screen. so much excitment here to bro :D
[Galaxy S II General] mansoorkasmi:
u will be the real person to tell the difference between ip4 & sgs2....;)

hey can u tell me where i can buy sgs2 physically in a store at london around 8th may
[Galaxy S II General] vimto25:
my guess around that time phones4u wont be exclusive so u should beable to pick up from there, failing that carphone warehouse will have stock buy that time instore
[Galaxy S II General] mansoorkasmi:
thanks for the info
[Galaxy S II General] jimbiye:
I understand your point. But what I was saying is that SOMETIMES, payment don't always go fast and smooth as it happened to me before on a few occasion. Not saying that AL payment take time to process.

They sent an email asking if I wanted to go ahead confirm my order and let them take the payment, I said yes.

Not because I like handing money as you say, but because I have ordered from them before, and they always shipped when they said they would.

Now, if they don't ship it on the 3rd, of course I'd be pissed because that was the whole point of letting them take payment early. But as far as my history with clove, they've always been on time.

I don't know if they charged someone who has not confirmed their email...

Just like I don't know everyone else's history with clove...

Hope that clears it for you
[Galaxy S II General] asad510:
I have used Handtec many times along with most of my friends - always get top service. My friend has just placed an order with Handtec for the SG2 - they have confirmed they will have ample stock to fullfil all orders. on the other hand clove seems to be quiet "Please note

First stock arriving 1st May - First units to be dispatched 3rd May" doesnt mean that they will be shipping ALL backorders whilst Handtec state they know there exact number coming in and clove should know this as well.
[Galaxy S II General] Beards:
Clove know how many orders they 'should' be expecting but that does not guarantee those numbers will be fulfilled. That is down to Samsung not Clove.

Handtec may say they are receiving X amount of orders but they too are in the same position as Clove.

No seller can give a cast iron guarantee they will ship all pre-orders on the first day.

The next thing you have to look at is just how many pre-orders each have taken.

Let us say ~ Clove have over 200 pre-orders and Handtec have 150 but due to how long it takes in processing the MAX either can do is 150 a day you can not say Handtec have done it better and shipped all pre-orders on day one because if the numbers were the other way around each would still have only sufficient time to fulfill 150 orders per day.
[Galaxy S II General] rwc3b:
Email from Clove:

We can confirm that stock will be arriving on Wednesday 4th May and we will receive enough stock to ship your order next week. We will begin shipping orders on 4th May and we anticipate that all current orders will be shipped by Friday 6th May.

Due to the high volume of orders we have, we will be extremely busy next week.

We have now confirmed that the UK Version of the Samsung Galaxy S II I9100 WILL NOT ship with an NFC chip.
[Galaxy S II General] Abra_Cadabra:
The full e-mail from Clove below. Heh, Looks like some of us have been bugging them a bit too much. :D

Paraphrasing ... "Please, please leave us alone, we'll ship next week promise!"

P.S. I've got nothing but good things to say about clove. I've tried a couple of others in the past but Clove is by far the most efficient, most reliable option particularly for international shipping (I'm in Dubai).

Dear XXX,

We are now very close to the launch of the Samsung Galaxy S II I9100. Here at Clove we are very excited about the launch of what is set to be an amazing handset and we are sure that you are as well.

At this stage, we are emailing you to confirm a few details prior to launch and we also have a small request to make.

We can confirm that stock will be arriving on Wednesday 4th May and we will receive enough stock to ship your order next week. We will begin shipping orders on 4th May and we anticipate that all current orders will be shipped by Friday 6th May.

Due to the high volume of orders we have, we will be extremely busy next week.

WE THEREFORE REQUEST THAT YOU DO NOT CONTACT US (WHETHER IT BE BY EMAIL, TELEPHONE, FACEBOOK OR TWITTER) TO ASK THAT YOUR SPECIFIC ORDER CAN BE SHIPPED AS SOON AS POSSIBLE. THIS WILL ONLY SLOW US DOWN AND TAKE US LONGER TO SHIP ORDERS.

We have now confirmed that the UK Version of the Samsung Galaxy S II I9100 WILL NOT ship with an NFC chip. If you wish to cancel your order as a result of this, please email us on sales@clove.co.uk with the subject line stating: SGS2 ORDER CANCELLATION.

Otherwise we will proceed to ship your order next week.

Kind Regards

The Clove Technology Sales Team.

TEL: +44 (0)1202 552936

FAX: +44 (0)1202 552937​
[Galaxy S II General] turt:
And they have pushed back the date to May 4 :o
[Galaxy S II General] shabs52:
Doesnt matter to me much, if they shipped on 3rd i wouldn't have gotten till the week after since the post offices dont deliver on weekends, if the difference was between friday or monday id be kinda upset... but if its between like... monday and tuesday, no big deal
[Galaxy S II General] rwc3b:
I was under the impression if they shipped Tuesday, it'll arrive by Friday, in North America, using 2-4 day DHL. That was my hope - now it's all dashed.

If they say they'll ship Wednesday, I'd think it'll be sometime midday, which could be too late thus effectively shipping Thursday?
[Galaxy S II General] Funkym0nkey:
If you are getting it delivered to residential address, DHL should deliver even on saturday.

They dont deliver to business address on weekends. But they do deliver on saturday here in India at least.
[Galaxy S II General] shabs52:
Oh so itll be DHL all the way through? I thought it would get to our national post office (canada post) and they would deliver it from there and that DHL just drops it off for canada post to pick up. If DHL is the one delivering and they do on weekends then great!

it might have been 2 days for some people if youre in US but Canada Post is horrible atleast where I live. after its cleared to customs and canada post gets it, they wont even go out with the item til the day after, and when they do they never ring the bell or anything just leave the delivery card saying no one was available and to pick the item up the next day.
[Galaxy S II General] netnerd:
"all orders will be shipped by friday may 6"

what kind of BS is that????

can't they print the shipping labels NOW??

when stocks arrive, just stick labels and ship!
[Galaxy S II General] vimto25:
stock still arriving at Gum Mobile 2mrw for dispatch on saturday and delivery tuesday, Fingers crossed :D
[Galaxy S II General] HumanoidTalking:
Strange called Expansys, a girl in Customer service said they have SGS2 stock?? will be shipping now??? Called again, a guy he said, will be getting stock on Monday, will ship on Monday?? :D WTF

Girl said we will ship with NFC... Surprised again.. Clove clearly said No NFC

so contradicting statements from same company.. Liked Clove as they said clearly though abt NFC
[Galaxy S II General] DVC1985:
Have Gum confirmed that today? I might email them in a bit and double check.

The thing I don't get is how are they receiving stock tomorrow when there are no deliveries running due to the BS wedding? And surely if they are receiving the delivery tomorrow, why can't they then just forward them out on the same day to make sure we are almost guaranteed delivery by the 3rd.

I have my pre-order with Gum too, but I'm not too confident that we will be getting them by the 3rd. Maybe I'm just cynical, but a few phone calls to some Phones4U stores may be in order on Saturday if Gum haven't said anything about shipping them out by then.

EDIT: Just got confirmation from them that they have arranged for a courier to collect from them on Saturday. So it looks like we are pretty much guaranteed delivery on Tuesday. Happy times ... still a shame about this stupid wedding happening. I want my Galaxy. :(
[Galaxy S II General] asad510:
Friend has spoken to handtec they have said they will prioritise all sg2 deliveries out on 3rd of may and they STILL have plenty of stock unlike clove who have slipped to 6th and prob even further. As I have said if you want the sg2 fastest then order via handtec they have never let me down and ALWAYS get the largest allocation
[Galaxy S II General] vimto25:
yes they have arranged for TNT to do that service (pick up sat delivery tues) so fingers crossed pal :D
[Galaxy S II General] emorej:
good thing i have ordered mine on handtec..
[Galaxy S II General] vimto25:
I mentioned hantec to them and they said:

Hi,

Its possible that they have sold their allocation so they have changed their date. We are still expecting them tomorrow.
[Galaxy S II General] madmack:
6th ? :eek:

when it did become the 6th. the email i received said the 4th and so was the quote here on this thread.

its a one day delay folks.
[Galaxy S II General] turt:
Well here's your e-mail:

So yeah, they receive the phones on May 3rd, but need 3 full days for shipping I don't know, 200 phones? :o
[Galaxy S II General] asad510:
Clove has said 6th seems even that is a might! Handtec rocks folks!!
[Galaxy S II General] netnerd:
how freaking hard is that to ship ALL in 1 day??

print shipping labels NOW!

when stocks arrive, just stick labels and ship!

even their grand kids can do that!
[Galaxy S II General] emorej:
what i understand about the email of clove is they will start shipping their orders on 4th and by 6th they aim to complete shipping their first batch of orders..
[Galaxy S II General] asad510:
I don't think clove is being honest they just don't have the same allocation as handtec or have the manpower to ship. Handtec had massive backorders for htc desire hd and shipped faster than anyone
[Galaxy S II General] computermilk:
Are the phones up for purchase from Handtec unlocked already?
[Galaxy S II General] emorej:
yes sim free unlocked..
[Galaxy S II General] netnerd:
what i dont understand is how handtec can have lower prices and ship faster.

i really dont have that much good service from clove!

i have previously ordered sony x1 WHITE with clove, they sent me BLACK sony x1 !

on email, they said they will match handtec price on S2, but credit card shows they charging their full regular price!

if clove dont ship my phone by may 3, this will be the last time i buy anything from them!
[Galaxy S II General] emorej:
maybe handec is ordering to samsung in bulk quantity so they can get more discount to be able to sell it on a lower price to attract buyers..
[Galaxy S II General] asad510:
Handtec is the best for any smartphones cheap prices, fast shipments, top customer service and largest allocation everytime
[Galaxy S II General] ph00ny:
Based on the comments here, i've placed my order with handtec

Anyone from us have any experience ordering from handtec? How long did it take?
[Galaxy S II General] vimto25:
well we will see about that as gum mobile seem to have the uper hand atm
[Galaxy S II General] asad510:
Best method use googlecheckout or paypal with verified address if paying by card make sure you enter your MasterCard or visa online pin. But they may ask for I'D like all online shops
[Galaxy S II General] netnerd:
i just emailed handtec and waiting for their respond if i order today, when is my phone ships.

clove kinda piss me off! there is no guarantee phone will ship may 3, they said all order will be ship by may 6. that means it possible they ship my phone on may 6 !