yashsingh1/xdaforums huggingface dataset:
[Fascinate General] davidwithers:
http://xdaforums.com/showthread.php?t=1053290

I have 10.11 and started having issues late last night, shortly after the LTE issue.

I really think it's the rom for some reason that hoses the phone. My boss has the exact same phone completely stock and no issues. he purchased his a week after mine. I had the adrenalyne leaked radio before teh community rom with no issues.

I guess I'll odin back to stock and go to the store.

:mad: = :confused: = :mad:
[Fascinate General] dw77x:
I'm on hold with VZW right now (waiting for the 3rd rep) they say no outage???
[Fascinate General] davidwithers:
told me the exact same thing
[Fascinate General] dw77x:
The third guy just told me that he cant file a trouble ticket because there is a 4g outage. He thinks this is related. I don't understand how a network outage can only affect certain phones (my wife's DX works just fine).

It sure was fun going through and checking all the settings, battery in and out, sd in and out, *228 with EACH person I talked to.

The last guy sounded like he actually knew what he was talking about, not a call center. He had my pull my battery and he "rebuilt my data connection". He really wanted that to work :D
[Fascinate General] davidwithers:
Can anyone provide links that work to get to stock so i can take it to the store? Please
[Fascinate General] dw77x:
http://xdaforums.com/showthread.php?t=1044474
[Fascinate General] davidwithers:
Thank you very much, in the process now
[Fascinate General] lammers42:
Hopefully this is mostly due to the outage and will be fixed in a couple days (I don't want to return a phone) . . . on the bright side, at least I've got a taste of what's its like to be on AT&T's network every day. :D
[Fascinate General] adrynalyne:
I'm on 1x. There is no 4G here to have an outage.
[Fascinate General] beeblebrux:
Ok, time to throw my hat in the ring here:

Pulled the battery and it's 10.08. This issue started for me after installing the community rom. Previously, I was on Superclean 2.9.2 with the EC01 leak modem (flashed the modem only when the leak came out) and had no problems. Before flashing the community rom, I wiped data, cache, and dalvik. Did not wipe anything after installing it. I noticed a problem when I had a decent signal (like 3 bars), but no 3g or 1x icons. If I go to the market (or any other app that needs data), I get a network error. If I wait an arbitrary amount of time, the 3g icon will return with no change in signal strength, and the network errors go away.

Really don't have anything else to add. Seems to be very intermittent for me. I guess I can note that when the 3g icon disappears, calls still work fine. I really hope someone smarter than me can figure this out. Was thinking about downgrading until this gets worked out, but it sounds like that did nothing to help others who have tried.

I just now looked at my phone, as it was in standby for over a half hour, and the 3g icon was there when I first turned it on but disappeared shortly after (maybe 10 seconds?). And about a little less than a minute later it came back on. What strange behavior...
[Fascinate General] durakbane:
Had two sessions of tech support today. Went to 2nd level support. They told me that they had an email that stated if a customer upgraded to ed01 and has 3g issues, to have the user to a factory reset.

This means to me that they know something is happening with the phones...they might not know wht exactly.

Also, I am winding up with a replacement being sent.
[Fascinate General] dw77x:
Strange how two people with the same problem can get different results.
[Fascinate General] durakbane:
they are chatting about the issue on irc...might be multiple factors going on.

In this instance, i wish i had some of the tech knowledge to have an intelligent conversation about the situation. :)
[Fascinate General] dw77x:
I was on last night. . .I hear ya about the knowledge, I'm a genius to my friends but an idiot here ;)
[Fascinate General] beeblebrux:
Just dropped by irc to check-in on this, and 3g dropped on me twice while I was using it! That's the first time it dropped for me during use.

Seems this problem is much more troublesome than I was giving it credit it for. I'm gonna wait a little bit longer to see if it gets resolved cause I really do love this rom! But by this weekend, I'm going stock and taking to the streets! And by streets, I mean my local VZW store
[Fascinate General] davidwithers:
Off to the store... oh gosh the stock rom sucks!
[Fascinate General] durakbane:
FYI - I did mine via phone tech support.
[Fascinate General] davidwithers:
New phone on its way...... Cost me $15 for overnight shipping
[Fascinate General] durakbane:
Updated OP with latest IRC chatter/theories and what happened with my phone...not that you care about my phone, but may help with yours. :)
[Fascinate General] Mikes30000:
My Verizon Store Experience

I was running the community rom 1.1 and today I started having issues where 3g would turn on and off. About 3 p.m. until this moment I have absolutely no data (no 3g or 1x). I took my phone to the store and the sales rep did a factory reset, *228, yada yada. She kept blaiming it on the 4g outage. Please explain to me why my wife's Fascinate and the two in the store have full 3g signal. I am on bone stock EB01. I am going to give it until tomorrow and then the rep said she would order a refurbished handset for me. I really am hoping that this is not the fault of the community rom 1.1 because it was running well. Or, at least someone has a solution.

EDIT: So I love Verizon call in tech support. I got a level 2 tech who had me shutdown the phone. She sent a refresh signal to my device. I powered on (rooted and on KangBang 1.2 and all :-) and the damn 3g came back. ANYONE HAVING 3G ISSUES I HIGHLY RECOMMEND CALLING VERIZON TO SEE IF THEY CAN SEND A DATA REFRESH TO YOUR PHONE
[Fascinate General] keith.mcintyre26:
+1. Did the same thing with tier 2 support and all is well. On CM7 and newest radio. The tech said some data was corrupted on their back end stemming down from engineers playing with settings to staighten out LTE today.
[Fascinate General] ggt1_02:
Same experience as the last 2 posters, reset data and all seems well. Thanks for the tip.
[Fascinate General] 4GivenByChrist:
Pensacola??? Cool! That's where I'm at too.

Can't say that my wife's or my Fascinate have had any 3g access issues here either. Both on ed 01 radio and versions of roms.
[Fascinate General] representingcochran:
what number are you calling to get the tech to reset the data.?
[Fascinate General] smilepak:
Getting a new phone in the mail anywy. So ill wait and see
[Fascinate General] jami2976:
possible solution

hey guys new to posting on the forums but i have been tinkering with my fascinate for a while now, just a thought based on an earlier post i saw on this thread about deactivating the phone and reactivating, I went online to myverizon and suspended my phone for about 10 mins then rebooted and confirmed that the line was not active then powered down the phone and reactivated the phone, it took about 15 mins for the 3g to re provision and it seems to be more consistent now....I will update later once its had some time on the network, hope it helps :D

edit: about 30 mins in started dropping 3g again...luckily i work for an indirect company and when i go back tomorrow i can get a hold of a tech and see if he can fix it...:S sorry guys
[Fascinate General] Dread This Day:
My 3G works as it always did, my problem is a weaker reception signal though. Few more dropped calls, etc. Frustrating as hell.
[Fascinate General] ilprobu2:
Make the call to vzw corrupt pass code mismatch from phone to network they reset mine and called me back all is good
[Fascinate General] smilepak:
3G Random Disconnect Issue

Apparently as several people have confirmed the issue is related to with a combination of upgrading to ED01 and corruption of lock code data stream. You can either call for 2nd Tier Support and have them re-activate your phone / push new data stream or you can go on VZW and re-activate your phone. To re-activate your phone method via VZW, you need to have a spare phone to activate to and wait 5 minutes and activate back to the fascinate.

I just tried the 2nd method and that apparently did in fact stablized my 3G so far. At least so far. Before my 3G would random disconnect every 3-5 minutes. Now, it been active for a straight 10 minutes so far. Let's hope that fixed it.
[Fascinate General] Dread This Day:
I spoke to tier 2, and I do believe the B*** spun me. For one, she said there was no way for them to remotely reset anything, etc. She also tried to tell me reception issues have not been reported to them on the Fascinate since the Froyo update. Then proceeded to tell me, that for the moment, my only option was to Factory Reset, which she refused to do jack with because I didn't have another phone (Even after I assured her 1,059,450 times that I KNOW how to Factory Reset). **** is a joke. Though, since my problems are more regular reception, and not 3G, I wonder if I should just jump back a modem or two.
[Fascinate General] xmunk:
What you need is two things and some techs won't know what you mean saying "i need a data reset". Tell them you need them to do a "dmu" reset followed with a sync with billing lcc and esn checked.

Also there are no recorded issues with 3g and fascinate that I've been able to find in the system and I looked. Doesn't mean its not there but dint expect everyone know. I took 34 calls today and only 1 was a fascinate. We know what we deal with a lot or can find easily (we're kind of timed you know)

I will say most of the time we say we are "syncing" we just want you to leave the phone off for a few mins same with *228
[Fascinate General] egorzilla:
Thanks for the info the tech I got was able to get it fixed in under 5 min.

It looks like my 3g is stable once more!!

Thanks everyone I was worried there that it was something with the phone lol.
[Fascinate General] representingcochran:
well they say new phone for me, guess to to revert it back to stock.
[Fascinate General] syaoran12:
new phone here as well, i kept asking them to just reset the dmu and i dont think they ever did.... just ran through the normal vzw troubleshooting sheet...
[Fascinate General] xmunk:
Some may not do it its not something we are trained or told to do but after you fill out so many tickets and thats the resolution personally I just click the damn button :)
[Fascinate General] syaoran12:
I got told that the DMU was only for broadband devices and she wouldnt reset it lol.... why didnt you answer when i called?
[Fascinate General] MattRussNC:
Its possible my problem was different, with similar symptoms. 3g very unstable when it worked topping out at 56k dl and a ping of nearly a sec, that is when it worked.

Running ec01 modem with com rom. all was well until i *22890 to try to work out what i think was a unrelated problem (will go into detail if needed). After the *22890 thats when my connection went to crap. tried multiple *228 option 1 and 2s, many reboots. Cache wipes, updating to com rom 1.2, with wipes with no luck.

asked them to do as said in this

twice with different techs. again with no luck. after the second try asking them to do as stated above, the tech said the line wasnt connected properly (exactly what that meant i dont know). He stated he could send it up a tier and have them try to go over the logs and check the phone to find the problem.

Not wanting to flash back to stock and concerned a closer look may reveal my radio was ec01 rather than my stated ed01. i asked if they could just reset my line as if it was a phone on a new account (ofc not where billing and upgrades are concerned) and he did resulting in a new number.

With a new number and activating all my issues are gone. every things working as intended. I know for some a new number may be more of a inconvenience then replacing a phone but as i use google voice it was nothing to me.

Again my problem could have been different, but a new number fixed my issues.
[Fascinate General] AlexDeGruven:
Got a level 2 tech to activate one of their test devices (also a Fascinate, interestingly enough) in the office on my line and then reactivate my phone.

Data has been stable and normal speed (last speedtest was 1.7/750) ever since.
[Fascinate General] xmunk:
New number fixed it cause it created a new AAA profile which resets dmu and the rest of the switch profile. exactly what I said to tell them to do just a different way.

I think a lot of you are getting new people or outsource. Sorry guys lol
[Fascinate General] aes55:
been struggling with this for a couple days now. hardware version 10.08, comrom ED01.

just got tech support to "refresh" my phone - i had to pull battery, then he refreshed, then i put in battery and he did something else i think, then powered on...

after this my 3g has been stable and fast again.
[Fascinate General] MattRussNC:
I asked two separate tech twice to do as you said (just didn't mention it was said here) acted as if i wrote it down from the other tech. Either they didn't do it or my problem was different.

regardless, i thank you for the advise. Had i not tried what you said i would have just flashed back to stock and taken it to the store, then restoring it, waisting a entire day. If nothing else repeated what you said allowed me to skip first level of support bypassing any mention of reseting on my end.
[Fascinate General] Watanuki-Kun:
I've had 3G loss since yesterday, called up verizon today, didn't need to speak with a Tier 2 tech, just with a regular rep. Turned off my phone, they refreshed my phone, ran a *228 and thats about it. Its been stable for the past hour, much different from being stable like every 2 minutes.
[Fascinate General] dw77x:
Data back up and running with the above methods:D

From the Verizon tech. . .Since Android is something called and "open platform" when you travel to 4g areas you can actually pick up some of that speed, that's why your 3g crashed along with the 4g. :rolleyes: Glad we got that figured out, sheesh!
[Fascinate General] xmunk:
Wow
[Fascinate General] MattRussNC:
So that's what open meant
[Fascinate General] syaoran12:
Activating an old phone worked for me! Up and running with strong 3g. Thanks for posting that!

Now what am I supposed to do with the new phone they are sending me....
[Fascinate General] adrynalyne:
Dmu is for any data device, smartphone or not.
[Fascinate General] bleeeeeeek:
Ha.. Maybe I should try activating my storm them reactivating my SF.. But I just got off the phone with vzw tech support and I'm getting a new device..
[Fascinate General] archalon:
Has to be a vzw issue, my data has ben junk for last 18 hours. No changes to my setup for last month, eb01 and commavolt rom. No reason to have bad data connection
[Fascinate General] jami2976:
HDATA

is anyone familiar with what the username should be in hdata?
[Fascinate General] syaoran12:
ok so now i am clueless... last night I activated an old phone, reactivated my new phone and fixed this 3g issue. This morning, 8am mountain time.... the issue started all over again? i have not flashed or upgraded anything, so there must be some DMU issue again... but without corrupting the DMU upgrading from modem to modem how is this possible?
[Fascinate General] neyenlives:
Hey guys. I have been dealing with this for days now. I have been calling every day asking for a DMU reset. Of course every tech wanted to clear browser cache and factory reset, etc.......but finally today I simply called, was very polite, and said I have been doing this for days now, please give me a DMU reset! So they did and now my 3G is back and faster than ever. So hang in there, keep calling back, keep telling them you need it reset. (The guy actually did a ESN swap to another line on his end and back to mine which accomplishes the same thing)
[Fascinate General] ssmaster:
ugh. Verizon just wants to waste my time. They won't do a DMU reset or an ESN line swap. I argued with the tech 2 manager and she insisted I do a factory reset. I wonder if they can do ESN line swap between my sister's fascinate and mine if they can do that...
[Fascinate General] moates4:
10.10

ed01

started having problems 4/27 after installing com rom (first time voodoo)... activated my old phone and transfered back to my new one a few hours ago. Seems to have done the trick. no issues... and my battery seems to be doing a lot better too.

thanks for the advise guys. I will report back if anything changes
[Fascinate General] syaoran12:
got my new phone and now 3g seems to be working fine now... no doubt because now i have a new DMU....

However the screen seems off from my previous fascinate... like the colors are more dull.

also on a side note. the phone seems to be running hot to the touch all the time.
[Fascinate General] speedingcheetah:
Is it over yet?

So...been a bit since this whole thing exploded...guessing that the 3g data issue is slowing starting to disappear now...no new cases at least..it seems...
[Fascinate General] jami2976:
i hope its over lol

talked to a tier 1 tech and explained to them my issue and within about 15-20 mins they were able to reset my DMU and restored my 3g and its working better than ever, only thing is now im nervous about re-installing the comm rom, dont want to have the 3g issues again..any reassuring thoughts guys?

also can i just install a voodoo kernel right over the stock rom? ie after re-rooting with odin
[Fascinate General] speedingcheetah:
I think it will just convert to voodoo upon 1st boot...hello lady android...
[Fascinate General] jami2976:
so does that mean that it will be ok to do lol? sorry to still not sure, also thank you for the help :D
[Fascinate General] speedingcheetah:
Never tried a custom kernel on stock rom...You should be fine, i believe..

Either it will work and boot up fine...or won't...in that case...can always odin the ED01 de-bloated or whatever u want...I do remember seeing posts somewhere of people updating kernel on stock roms and saying there were awesome...but not sure if there is some extra step or not to it...

Wipe davlink/cache before flashing kernel... will take some time to boot first time...
[Fascinate General] jami2976:
well thank you sir appreciate the advice, not sweating the waiting part i was actually on the comm rom and had issues with the 3g so flashed back to stock and wasnt sure if that would screw things up or not thanks again
[Fascinate General] speedingcheetah:
I had the same idea about flashing nemesis2all 4.27.11] OTB-Reloaded Kernel on SC 2.9.2(What I am currently running)...since its ED01..thought it might give me the 3g blues..but works beautifully and data seem a tad better actually..:D
[Fascinate General] ggt1_02:
The com rom was not the problem, just a nasty coincidence. I had them reset mine while on it.
[Fascinate General] neyenlives:
Just call back and tell them you did the factory data reset and that you have been calling for days trying everything and that there are many documented cases of a ESN swap fixing the issue. The thing is a tier 1 tech can do an ESN swap, even you can do it yourself on their website. But it takes an open ticket and tier 2 to do a DMU reset and she told me in many cases its just easier to swap out the device (which inadvertently fixes the issue but replaces hardware unnecessarily.) So if you explain things and simply ask for a ESN swap and then swap right back. They can just swap it to a line on their end and back to your device, pow, instant DMU reset.
[Fascinate General] neyenlives:
Same here, and because I accepted the OTA ED01 update it matches perfectly on their end. That's the only thing I would do is OTA ED01 so at least if they check you don't show as running some obscure radio otherwise they will want to waste time on that.
[Fascinate General] QuasiTD:
I just got off the phone with a tech who told me the same thing. They are sending a replacement phone to me overnight.
[Fascinate General] neyenlives:
What sucks about that is they can do an ESN swap in 10 minutes on the phone and you would be back up and running but now you will end up with a refurb device that might have some other quirky issue. Also consider if you Odin that replacement back to DJ09 Stock and OTA or flash back to ED01 that device will also lose 3G if my suspicion is right. It had nothing to do with the 3G outage and had everything to do with ED01 Froyo update not accepting the DMU properly, or it becoming corrupted.
[Fascinate General] durakbane:
Several of us have already had replacements and haven't heard of any 3g issue afterwards..definitely not for me at least.

EDIT: I have been corrected....some are still having a DMU issue....but not me...maybe I'm lucky!
[Fascinate General] BakaUnchi:
I've gotten new phone and needed dmu 3 times in 2 days
[Fascinate General] durakbane:
that's because they don't like you. :D
[Fascinate General] neyenlives:
Like I said, it is nothing to do with the hardware, if you take any of these and Odin them back to say DJ09 stock and then move to ED01 (stock or custom) you will end up with a 3G issue at some point or until Verizon fixes the issue that is. Its not instant either, took 36 hours roughly after I updated OTA to see a problem.
[Fascinate General] durakbane:
that's not really my point. :) Getting a new phone requires an ESN swap, right? Which should also reset the DMU. That was what I was trying to insinuate. :)
[Fascinate General] syaoran12:
Lmao they sent me a broken phone that over heats and won't charge. But after activating my original phone I haven't had an issue.
[Fascinate General] neyenlives:
Why would you go for a refurbished phone when the one you have is perfectly fine and only needs 10 minutes to swap the ESN?
[Fascinate General] durakbane:
Because we (the community) did not know the issue when the phone got swapped. :)
[Fascinate General] neyenlives:
Of course that question only applies to those who don't know. :-) at this point though I have done my part to make sure anyone who can be bothered to read knows they wont need to exchange devices.
[Fascinate General] QuasiTD:
One other fun response, but ever since the Tech okay'd replacing my phone, the internet service has been rock solid... go figure.

Curious if anyone else still experiencing data issues saw them drop off over the weekend?
[Fascinate General] ace5198:
the techs replacing all ur phones r stupid.. its a vzw network issue.. nothing to do with phones or anything.. my friend is still on d101 AND IS HAVING SAME PROBLEMS!! so is my mother on her eris.. and my boss on his driod.. not just fascinate.. **** 4G isnt even working at all!!
[Fascinate General] kuronosan:
ESN swap fixed my issue. They reset my data and that was it.
[Fascinate General] Pfredd:
I am running the ED01 Community ROM.

I assume that the ESN swap and subsequent reactivation isn't a problem with this ROM?

Will the reactivation result in a data wipe or will I retain all my apps & data?

Thanks!
[Fascinate General] neyenlives:
Nope, no problem. All you do on your end is reboot the phone when they say to unless they tell you to do a factory data reset. Just pretend you did it....because if you do you WILL lose your apps and all. A factory data reset will not help your issue.
[Fascinate General] garywojdan81:
Tier2 tech just had me turn on airplane mode for 5 min while he did his thing, then turn it off & instant 3g.
[Fascinate General] Pfredd:
I talked to VZW support and managed to get to Level 2 support with a minimal amount of fuss with Level 1.

The Level 2 tech was unaware of the widspread issue, but was willing to give the ESN swap a go.

That appears to have fixed things for me. While I am not getting the 1M speeds another user posted, I am seeing around 600-700k download speeds.
[Fascinate General] okubricko:
What are normal download speeds?
[Fascinate General] Pfredd:
The speedtest.net app is saying that I am getting downloads in the 600-700 K range.

Don't know if this is "normal" or not, but is sure is better than the 10-20 I was getting (when I could manage to get the 3G connection to stay up long enough) before the ESN swap!