yashsingh1/xdaforums huggingface dataset:
[Fascinate General] durakbane:
If you are having 3G issues, please:

1. Pull your battery and look at the number next to 500V...

2. Please post the following:

a. The number next to the 500V (e.g. 10.08 <--mine)

b. Modem version when the problem started: (ed01, ec01, and etc)

thank you. there's some sleuthing going on!
[Fascinate General] dw77x:
10.09 EC01 This morning (after comrom)
[Fascinate General] BIBUBO BCJ:
10.10 ED01

EDIT: Fixed. I try to turn off Mobile Data [ after that wait for 2minutes ] > turn on Airplane Mode [ after that wait for 2minutes ] > turn on Mobile Data [ after that wait for 2minutes ] > Turn off Airplane Mode [ after that wait for 2minutes ] > Reboot > turn on Standalone GPS and Google Location > Open Google Map and "Waiting for Location" > Close Google Map and open Market > Open Browser and search any keywords via Google > CLose Browser [ after that wait for 2minutes ] > Reboot.

I hope this fix problem about 3G connection. My 3G signal with Fascinate fixed now [ I'm in ED01 radio with Evil 3.4.1 ]
[Fascinate General] smilepak:
Started with EC01

Currently finish OTA and issue still there...

10.09 ED01
[Fascinate General] smilepak:
Apparently ED01 hose some Fascinate phone. I revert back to stock DL09 and problem still exist. Took it out to VZW and they said it affects certain phone. So they will send me a replacement.
[Fascinate General] neyenlives:
Going the ESN route only came about out of necessity. If a customer could call and get a DMU reset without having to crucify Christ then it wouldn't be necessary. You can call first tier support and get an ESN swap done with relatively no fuss. I started suggesting that to get to the same end because most people were met with days of frustration and unnecessary troubleshooting if they called and asked for a "DMU reset" obviously because tier 1 techs were being asked to do something they are told not to do and tier 2 will only do if everything else has been tried.

Its just frustrating when it takes days to convince a group of unconnected people that you actually know what the hell you are talking about. Its like the concept of a customer that knows as much or more than they do completely ****s the whole scene up.
[Fascinate General] imaginal:
Same problem. Followed solutions above. Everything went swimmingly.

Also worth noting, if you don't have another VZW phone to swap the esn to, you can use as test or dummy esn. Google will spit a bunch of these out for you and you won't have to find an old phone in a shoe box somewhere.
[Fascinate General] xceebeex:
Does that really work? Don't you have to "program" the other phone before the DMU is released? I have another phone somewhere in our house but of courseI can't find it because our son plays with it.
[Fascinate General] shorto85:
Was having an issue since this weekend with my data connection just completely dropping out any time an app would use data... wouldn't even give me 1x.

Activated my old Moto Droid and then reactivated my Fascinate. Seems like it's fixed so far.
[Fascinate General] b_beau_09:
^^This is the same issue I'm having right now. I'm on Evil Fascination 3.5.1 and I've tried running the speedtest.net app and it either crashes or gives me incredibly low speeds (27kbps down and 35kbps up). When testing my fiancee's stock fascinate right next to mine, her's runs circles around me and has no issues pulling incredible 3g speeds. I'm going to put my phone back to stock at some point today and attempt calling VZW for an ESN Swap.
[Fascinate General] AlexDeGruven:
You don't need to be on stock to get an ESN swap.
[Fascinate General] b_beau_09:
That would save me a lot of time, and annoyance..
[Fascinate General] shorto85:
No need to call VZW... you can just go to their site and swap ESNs with your wife and then swap back.
[Fascinate General] jearl75:
Woohoo! Data is back!!!! After flashing to EF I didn't lose data right away but my signal wasn't as strong. 2 days ago I started dropping data, just went on myVZW and activated an old device, re-activated my fascinate, all is good now. I would drop days about every 2-3 minutes, since I did this 15 minutes ago I haven't dropped data yet, signal seems a little better. So easy to do
[Fascinate General] jmuscat2:
Does activating the old phone have any effect on my 2 year contract for my fascinate? I don't want any extra bills.
[Fascinate General] b_beau_09:
So I'm trying to do an ESN Swap with my account on VZW.. I'm trying to reactivate my blackberry.. when trying to activate the new ESN the website is telling me that I have to switch my data plan from regular unlimited data for smartphones to the blackberry unlimited data for personal use. Both are the same price.. but I don't want to mess anything up on my bill..

I know this was just answered that it won't change my bill, but I didn't know if that applied to switching types of phones.

**edit: swapped to the blackberry anyways with no problems or changes in my billing. 3g is back up and flying. Thanks guys
[Fascinate General] jjcona:
I had the connection drop issue and this worked for me. I was able to take the ESN from my fascinate and modify it slightly (changed the 4th to last digit) then switch back to the correct ESN. Seems like too far off from the original ESN and it won't see it as valid and too close to the original and it sees it as already in use, so it may take some trial and error on what digits to swap out.
[Fascinate General] miah009:
I'm on a dealer line and so am unable to switch imei's with the ease of some of you others, but the last few days I've had horrible data loss.. Last night I called cust care and mentioned that after doing a little bit of research, this seemed to be a fairly common problem and that a DMU reset appeared to fix most peoples problems. They told me they are no longer able to perform those, but did do something else and whatever it was, has worked flawlessly thus far...
[Fascinate General] neyenlives:
Part of what happens on the head end when you do an ESN swap is the device is assigned a new unique DMU key, so for the purpose of this discussion it is the same thing.
[Fascinate General] zombie1991:
For those just viewing this thread on the last page this is for YOU. What I did was just hit *228 on an old Palm Treo 700w option 1 I believe it was to activate a new phone. Had to put in last 4 of SSN of account and number I was switching. Made a call from it to my wife. Went back to my Fascinate, *228 again and same deal. Once again my3G was back and no problems since. This was almost exactly 1 week ago.

It works with no problems...at least for me. So IF you get this problem this all you have to do. I was GOING to go to my local VZ shop and just have them do this with some phone they had laying around but I had the old Palm laying around and it worked. This SHOULD fix it.
[Fascinate General] DanFitzGer:
Just got mine working again quick and easy with no old phone and no call to Verizon - activated a new device from their website and entered a device ID that was 1 digit off from my actual number (AXXXXXXXXG -> AXXXXXXXXF). Had to try a couple times because a few of the numbers were already registered, but it accepted the 3rd one I tried. I waited about 5 minutes until my phone wouldn't make calls anymore, and then activated a new device again, but this time with the correct number.

It's been half an hour now and its been working perfectly ever since.
[Fascinate General] CrimsonKnight13:
1 or more hexadecimal digit(s) off won't have any adverse affects on any other person?
[Fascinate General] DanFitzGer:
It won't let you activate if the number is already in use (it gives you an error saying the device is already registered to another account). I suppose it could cause a problem if the other person tried to activate their device in the five minute window you were borrowing their device number, but that really doesn't seem very likely to happen.
[Fascinate General] calvolson:
Same issue.

10.09

Changing the active phone on the account fixed it as above.

Thanks a ton!
[Fascinate General] Coyote4721:
I was having the same issue and called in to tech support. I told her what my ping and data speeds were and what they were supposed to be. Then I told her I had been researching the problem and that the internet suggested an ESN reset. After making sure to mention, for the recorder I assume, that this was something I had been told to try she did it without any problem.

Phone is back to normal and has stayed that way since about 3pm. I have restored my nandroid and community rom 1.3 and everything is back to normal. Though I'm now on baseband(which is radio/modem right?) EA28.

Also

10.09

ComRom 1.3

and every radio I could find

For those keeping track
[Fascinate General] jdkzombie:
this esn swap has proved fruitless for me im afraid.

3 different fascinates VZW has sent me. same problem. both before and after flash com rom. they are sending me a droid X. dammit. maybe i'll sell it and buy a samsung charge

that sucks....im gonna miss my fascinate. but i gotta have signal.. if my C.O. cant get ahold of me or my platoon leaders can't. my ass is in trouble. so unless theres a magical fix for fascinate signal issues....im afraid i may have to abandon the fascinate ship....for a while anyways...
[Fascinate General] leosash:
*228

Since I prematurely dropped my phone off with Best Buy (BBBT) after my 3G prob I still had their loaner device.

I reflashed EF 3.5.1 Friday and by Saturday night I was back in the same signal loss boat. I re-activated the loaner, made a call, then re-activated my Fassy and the signal is back.

I've been running speedtests repeatedly since then. I'm too paranoid to give Best Buy their phone back.

I'll give it one more day. Hopefully it'll stick, because this is def my fav ROM.
[Fascinate General] mrjake1970:
i didnt get the issue until i flashed COMM ROM 1.3 .. i was fine on 1.0, the instant it booted up after flashing 1.3, i lost data.. i called and got them to swap ESN with their dummy ESN and back to mine and it worked fine after that..

being quite observant, i will throw out a speculation that i think is the cause.. ill make this as short as possible..

i think verizon, because of the 4G roll out, the iphone addition and other things, the network is being overtaxed more quickly with data requests and they made a change on their end that puts 3G and other data services to "sleep" on your connection when not being actively used in order to help save bandwidth.. i think that COMM ROM and other ROM's have not implemented (or do not have) the software fix to be compatible with this.. in other words, i think data only activates now when it is needed instead of having a constant stream, and the COMM ROM and others don't have the code to "interpret" the wake up signal..

here is why i propose this theory..after having way too many problems with COMM ROM and even SuperClean, after my 3G crapped out and i got it reset, i went back to pure stock..got up to ED03..rooted, and then manually debloated.. for the first time in a very long time i have zero issues..gps works instantly, no sleep of death, bluetooth working perfect..

i notice now that when nothing is moving data, the 3G arrows are gone and there is a "D" in place of the arrows...when i do something on the phone, such as open a browser, it "wakes up" to arrows and flows data.. maybe, that is the issue with COMM ROM and others.. the stock software recognizes to wake up when data is being requested, and the modded ones dont..

good theory?
[Fascinate General] nitsuj17:
the "d" just means data dormant...as in yes you have1x or 3g but its not actively doing anything atm....in themes/roms we usually change this to matching icons cuz its ugly

and on com rom i have no gps issues, no sod issues, and bt pairs (even though i dont use bt for anything)
[Fascinate General] fstbusa:
I swapped my ESN this morning to my old BB storm. Made a couple calls and used the data for about an hour. I've been back on my fascinate for over 8 hrs and haven't dropped 3g once yet. Hope this continues. I just left ComRom on my device when I did the swap.

Crossing my fingers now.......
[Fascinate General] xceebeex:
Has anyone swapped to a non smartphone and then back? I only have my wifes old phone and mine is the only one with data. So I don't want the swap to screw something up.
[Fascinate General] fstbusa:
I'm guessing you're going to have an issue because your current plan includes a data plan and when you type in your new number it will give you an error.

I ended up having to call verizon and straight up told them what was up... told them I was having 3G data connectivity issues and that I read activating a different phone on the account for a short time might fix it.

They said sure, and swapped to my BB(they had to switch data plans) to get it to work but everything went fine and then I called back an hour later and got a different tech and switched it back. :D zero hiccups on verizons end which was a pleasant surprise!!
[Fascinate General] ellisz:
I was told you could swap with a non-smart phone. I just tried with an old LG Chocolate I have and was give a warning about the Assurion coverage I have but then the programming failed. Not sure I should try again.

Will Verizon do the DMU reset for you or is it a pain to get them to do it?
[Fascinate General] neyenlives:
Don't ask for a DMU reset. Ask them to simply swap ESN's and then switch back. Same difference but if you say DMU they will freak out, if you say ESN they are like no problem. Same thing happens on their end essentially.
[Fascinate General] Phrost522:
Thanks, worked for me.

Just wanted to add I updated to CommRom1.3 and ED01 when 1.3 was released on 4/15 (or was it 5/7?) from a really outdated superclean. My 3G didnt start dropping intermittently untill yesterday and has persisted since Ive been roaming this thread all morning. Just intersting this problem took a while to take effect, if it is indeed from the update.

edit: Fixed by activiting a fake device ID number on VZW then reactiviating my own.
[Fascinate General] bmeek:
I was also noticing poor / flakey 3g data performance, so I tried the vzw.com temp activation of a bogus ESN and a reactivation of my fascinate - it appears to have helped more than I would credit to any placebo effect :-).
[Fascinate General] xceebeex:
Aren't you supposed to put the other ESN in program mode or whatnot so how are people using made up ESN's? I have my wifes old non smartphone but I am nervous activating that because I don't want it screwing up my plan our anything.
[Fascinate General] Dueling Chainsaws:
I did an ESN swap and got it working. Thanks for posting this solution. Saved me from having to go into a VZ store or having to go through costumer service over the phone.
[Fascinate General] bmeek:
Since I'm on tapatalk at the moment, I'll not try to repeat the link, but there's web page somewhere that steps you through it... The posting is dated - vzw's site has changed a bit, but the concept remains the same.

The article suggested incrementing your actual esn up or down by one. In my case, those were apparently real esns already active, and the verizon site gave me an error msg to that effect. I tried a few more and finally hit one that worked.

If you try a completely random esn, you'll get a different error saying it's not a valid number.

After a few minutes, I validated that my phone was off the network, restarted it, and reactivated with my actual esn. Finally, I did the *228 calls and things seem better in terms of 3g performance.
[Fascinate General] Ahodson1985:
Tried the ESN swap, things are still as ****ty as ever. I bought a Droid X and can't wait till it gets here :/ Thank you Verizon and Samsung for making me never want another Samsung phone ever again.
[Fascinate General] dklemp:
Tried ESN swap.. first time it didnt help at all. tried again about a half hour later with a different ESN, used my phone till it couldnt make a call, then reactivated it and it works great! i actually have 3g service in places where i previously didnt.

ps i just used a dummy ESN... switched one of the last 4 digits of my actual one... through trial and error i eventually got 2 different dummys to work
[Fascinate General] dnoyeb:
Bye.
[Fascinate General] Ahodson1985:
Hm following a reflash of my rom after the esn swap everything seems to be much better now. Paying money for nonexistent data service has got to be the most frustrating thing ever though lol

Sent from my SCH-I500
[Fascinate General] neyenlives:
its been a long time since this thread began and I myself did the ESN swap. wanted to post to say my 3G is still better than it's even been....
[Fascinate General] dnoyeb:
finally had the infamous 3g drop on my phone. I didn't realize you guys literally meant that the 3g icon would just go away and not come back... yowza.. here I thought you were all smokin crack ;)

Persisted on mine from about 9am this morning, all the way through lunch (I would get a 3g icon for about 20 seconds and then it was gone)... Sure enough, did the steps.... swapped it over to an old droid... (which the 3g problem persisted on, really really weird). about 30 minutes later I swapped back to the fascinate, *228'ed and am now with a 3g icon once again.

Here this whole time I thought ya'lls 3g was just going crappy on you... didn't realize the damn thing was literally gone! (heck my 1x data was gone even, only had voice bars, nothing more).

Anyways...
[Fascinate General] 420fan:
I did the ESN swap on my phone, and I am still having the infamous 3G drop. I can usually reboot my phone and get it back, but what a PITA! Any other thoughts or ideas on how to combat this?
[Fascinate General] Sgtmack:
I've had really bad reception for about a month. Today the 3G started dropping, so I called in and had them do the ESN swap. So far, it hasn't dropped. I'll try it tomorrow on the way to work. Not having Pandora on my drive home sucked. I hope this helps it.
[Fascinate General] rand4ll:
I just called to have this done and the tech wouldn't do it. However they are overnighting me a new phone for free so back to stock with this one when I get the new one... Hopefully it fixes this very annoying issue.
[Fascinate General] mastamoon:
That sounds like a bad phone. Swap it out if possible.

Thats really annoying that they would rather send you a new phone than take 5 minutes and do an ESN swap. I really wish VZW tech support was atleast consistently good/bad.
[Fascinate General] rand4ll:
Got my new phone, flashed the old one back to stock then activated this one...as soon as it was rebooted after the activation it pulled the ED04 update...flashed cwm3 with heimdall, booted right into it and flashed UKB, the latest otb kernel and the latest TSM stuff...working great, 3g and all. Font know if yall are still trying to get version data, but old phone was 10-09 and the new one is 10-10.
[Fascinate General] shotlivermutton:
I got hit by this issue last week. It coincidentally happened right after I updated from MIUIwiz 1.0 to 1.1.1 so I wasted so much time blaming the rom or kernel until I found this thread.

The phone tech fought and argued that this wasn't a known issue and doing a deactivation/reactivation couldn't possibly fix anything and insisted that I shouldn't believe stuff that I get from the internet etc etc...

She finally did it in an effort to prove her point and still would not believe that it had been the real solution even when I was jumping with joy that it was working again. :D

While dealing with the issue, I found that the easiest way to trigger it was to run the speed test app. 80% of the time it would trigger the 3g drop and fail to connect. The other 20% it would give ping times in the thousands and very low dl/ul speeds.
[Fascinate General] Bad Bimr:
Had this issue also. Called Verizon and went through 3 different tech support people before it was fixed.
[Fascinate General] ccmichael:
I took my Fascinate into a Verizon store last week. The rep there was very nice, but she really didn't know what she was doing as far as completing a DMU rest or ESN swap with a spare phone. It worked out for the best though; my Fascinate was still under warranty, so I just got a certified pre-owned shipped overnight last week. No 3G issues since getting the new phone!
[Fascinate General] GadgetComa:
I thought I had searched the forums and Google enough to convince myself this 3G problem wasn't widespread, so I called Verizon. Without much hassle, they shipped me a replacement. I'm not fond of refurbs and I was a bit paranoid that I might have screwed up the radio by flashing custom roms and kernels. So, of course, I came here to look around some more. Glad I found this thread. The replacement phone had no 3G problems, so after reading this thread, I reactivated my old phone and it appears to be working fine now. I'm going to keep an eye on it the rest of the day to be sure. Then I'll just return the replacement - assuming Verizon won't give me a hard time about that. Does anyone think it would be better to call Verizon and tell them I don't want the replacement or should I just send it back without saying anything?

Thanks to everyone for posting their experiences here. It has been a great help!
[Fascinate General] newbha:
10.09 ec09 after the comrom 0.1
[Fascinate General] xceebeex:
So has anyone swapped out their ESN since the switch to tiered data? I started the prices with an old dumb phone and I noticed that it was going to remove the unlimited data plan which I obviously don't want to do. Do I have to call instead and have them do it?
[Fascinate General] dr_w:
I did the ESN swap yesterday and 3g is screaming.
[Fascinate General] xceebeex:
Did you do it online on your own? Did you swap ESN's with a dumb phone? I want to just swap the ESN without making any changes to my plan so I don't get screwed out of the unlimited data plan.
[Fascinate General] foister82:
i can confirm that the ec09 radio solved my 3g problems.
[Fascinate General] skafan2:
Thanks guys... I just solved all my 3G problems last night. I went to MyVerizon online, chose to activate/switch device, switched my number to my old blackberry, made a call with that, did the same thing to switch back, *228'ed, and 3g is perfect!

Its a 5 minute max procedure through MyVerizon. Just do it online and save yourselves the trouble with tech support. Because all Verizon smartphones use the same data plan, I still have my unlimited as well, which is perfect now that I have Netflix with cm7 :)
[Fascinate General] Skrazz:
I'm curious as to the speed you guys are averaging on 3g post-swap. I ran a speed test on a Vibrant on T-mobile next to my Fascinate (connecting to the same server) and the Vibrant came out about 2.5x faster every time.
[Fascinate General] kduffman:
I was getting about 120k upload and download prior to the DMU reset. After I get 800k+
[Fascinate General] skafan2:
I'm not positive what I was getting before, but it wasn't very fast (I believe it was around 0.9/.25). I'm now 1.3 down, 0.53 up, which is more than good enough for what I use it for.
[Fascinate General] slydweis:
Would somebody be ok with pming me a fascinate esn i could swap with on my vzw online account to accomplish this please? maybe someone who received an extra from vzw? Thanks

Edit: Nevermind, I made the call to vzw and they replaced my phone with a Samsung Droid Charge for free!
[Fascinate General] xceebeex:
What did you have to tell them to get them to do that?
[Fascinate General] slydweis:
I asked them for DMU reset and that I was told to ask for a tier 2 tech. The first lady was very nice and sent me up. Then the second lady asked what was wrong, I told her I didn't have data anymore and that I had to use my wifi. I didn't have another phone to call her from so she couldn't trouble shoot it for/with me. She said she saw my 1 year manufacturer warranty was still in effect so she offered me a "more recent model". I was thinking like a newer fascinate, she said how about a droid incredible 2 or a samsung droid charge. I said I like my samsung so I'd go with the charge. And she took care of it. Should be here saturday. She was extremely nice and helpful.

Edit: It is a Certified Like New Model (Refurbished). Not brand new. I just hope the 32GB card is in it haha. but probably not =P