yashsingh1/xdaforums huggingface dataset:
[Galaxy S II General] Pinkthesink:
I pre ordered on April 18 and got my tracking on May 5. On the 18th I received order confirmation, and on the 19th I received another email, "additional information", requesting identity verification.

Since you ordered yesterday and today is Sunday, I would suspect you will get that email tomorrow. If you don't, contact them with your order reference number in the subject field, asking if everything is ok.
[Galaxy S II General] rry3324:
Handtec purchase; Shipped to India - FYI:

1. Bought at Handtec on 4th May for $455.89 (£429.99 ex-vat + £22.52 (Shipping - Rest of the World DHL 2-5 days option))

2. Within minutes of the purchase on 4th, Handtec requested for some security clearance info:

3. Used the 'B' option and sent back the info on the 5th. Called them in the morning(UK) to confirm. They told me that the servers are down, but they do see my response in their system. They should have the item dispatched as soon as the servers are up.

4. Called again 6th morning(UK) to find the status. And like they promised, they had dispatched it on th 5th evening, and provided me a DHL tracking #

5. DHL tracking info:

ok, a few more details before I sign off:

At the time of purchase, the item had a next day delivery option (obviously for the UK) and not the 2-5 day dispatch like it now says.

An additional Rs. 1044 was charged by the DHL courier for customs at the time of delivery. The amount included the cutoms fee, education cess, and handling fee). The item was categorized as "Electrical Goods" and NOT "Mobile Phones".

Hope the info benefits some. Good luck shopping. Cheers.
[Galaxy S II General] Swisha7:
well apparently Handtec's next batch is delayed :(
[Galaxy S II General] kinder__bueno:
Same thing with Clove. I´ve made the buy on 6 May 2011, called today and they told me that Samsung had delayed the batch that was suppose to arrive today, and they should receive it at the end of the week. So probably, it will only be shipped next week:mad:.

BTW the status on the request is IN PROGRESS.
[Galaxy S II General] bsb1:
From Handtec

Thanks for your email.

We will be dispatching this order within the next 7 working days,

Do let us know if you wish to make any changes to your order otherwise we will now await stock and email once the item has been dispatched.

Gutted! 7 WORKING DAYS !!
[Galaxy S II General] alien0101:
I got my SII just 2 days back shipped to India , Bangalore

It took three days in custom clearance and they charged me Rs 3200 as custom duty.

I ordered from handtec via Google Checkout , so did not require any security verification.
[Galaxy S II General] kakwvu:
Killing me that none of these sites have it in stock.
[Galaxy S II General] Swisha7:
does the phone from Handtec come with a memory card?
[Galaxy S II General] mentalinc:
Just got an email from Clove saying they expect stock next Thursday 19 May :(
[Galaxy S II General] Silent8Strike:
Just ordered from Handtec, I'm hoping that they get their stock in early next week so the phone arrives before the weekend. I sold my Atrix when there was still stock but I had to wait for PayPal to transfer money, I never planned on not having a phone for so long.
[Galaxy S II General] bsb1:
Anybody know when is Handtec gonna receive the 2nd batch of SGS2 ?

thanks in advance
[Galaxy S II General] bmcsfuze:
I ordered from the 2nd Batch on the 7th. The best reply from them is that they expect to ship in the next few days (week commencing the 16th) and that all preorders are expected to be filled in the next batch of phones. I hope that Handtec receives before Clove who according to the above post expect next stock on Thursday 19th.
[Galaxy S II General] bsb1:
Update from Handtec

Thanks for your email.

We are expecting to ship stock of this item within the next week, we are just in the process of confirming the exact date of dispatch and will place this information on the product page on our website once available.

We appreciate your patience in this matter.

Kind regards.

If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.

As always, it is our pleasure to assist in any way possible!

Thank you

Handtec Customer Services

Does any1 Clove is for sure getting the 2nd batch this thursday coz i want to cancel my order with Handtec and get it from clove.

Thanks
[Galaxy S II General] jastonas:
What makes you think CLOVE will have it on the 19th??!
[Galaxy S II General] sarsh11:
Clove said they would have it "approximately" by the 19th to everyone who ordered, including me. I suppose he's referring to that.

Anyway I am very certain all these retailers will get their stock on the same date as the delay is due to backlogs in Korea, so its just a matter of the shipment reaching UK.
[Galaxy S II General] bsb1:
clove 's stock arriving on 19th are sold out too... sigh.. everywhere r out of stock..
[Galaxy S II General] Idan73:
Handtec sure is heavy when canceling order. Took numerous phonecalls, 28 hours and a threat to raise issue with visa before they sent confirmation email. And even that one is generic without mention of my order and what they are refunding.

Sent from my GT-I9100
[Galaxy S II General] dinan:
Really? I just asked them to cancel via email and they got back to me within 10 mins confirming cancellation.
[Galaxy S II General] renegade:
from a poster in another forum:

"got reply from handtec. In short, they definatly will get stock in very soon, however quantity is small and they dont know how many coming. And they dont know samsung deliver schedule after this delivery. In short, if they dont ship your unit this week, you can forget about it"

:mad::mad::mad:
[Galaxy S II General] Beards:
Clove have some this week on the 19th which are already sold out, then further stock coming in next week.
[Galaxy S II General] Little Dragon:
Considering preordering from clove. To the ones who ordered and received their SGS2 from clove, would you recommend them? And what did you have to pay in custom fees (im in Ontario, canada) ?
[Galaxy S II General] Azra2k:
I ordered from Clove and would recommend them 100%. Did not have customs issues because I live inside EU, so cannot tell you about that. However I can tell you my main reason for liking Clove: they keep you informed of what is going on every step of the way :)
[Galaxy S II General] otacon888:
I ordered from clove and I definitely recommend them. Excellent customer service.
[Galaxy S II General] Little Dragon:
Did you pay any custom fees? And who shipped it? DHL?
[Galaxy S II General] Murfle:
Having dealt with imports a lot in Canada, you will probably have to pay DHL or whichever you use $35 for broker fees, plus duty... I am guessing it will probably be at least 7-14% of the phone's cost.

There's a slight chance you'll get lucky and won't have to pay any, but that rarely happens. You can also call the shipping company the second you get the tracking number, and tell them you would like to do the customs paperwork yourself, but be ready to jump through a number of hoops. But all that does is save you the $35 broker fee...
[Galaxy S II General] Swisha7:
well i guess Handtec's next batch has been delayed again seeing that the business week has come to a close and still no phones...

anyone who ordered from Clove got theirs shipped today as their website said they would be getting today? or has Clove stock been delayed again as well?
[Galaxy S II General] aDroidtoRemember:
Very true. I am in the process of ordering from Clove and they just informed me my phone is being shipped on monday!!! So if you have an order with Clove and your bank hasn't been charged, you'll probably have to wait for the next stock.

I asked them late last night because my bank account had been charged the 743 and they said they wouldn't do that until they are shipping. So apparently they are shipping out their new stock on monday.

This is what they sent me:

show details 5:21 AM (1 hour ago)

Yes, we have now taken payments on orders going Monday so that we can physically get the orders out!

Regards

Sales Team

Clove Technology

TEL: +44 (0)1202 552936

FAX: +44 (0)1202 552937

Email: sales@clove.co.uk

Website: www.clove.co.uk

Blog: blog.clove.co.uk
[Galaxy S II General] sarsh11:
I ordered on the 7th, apparently they had over 200 orders in this batch and the shipment reached them an hour before DHL pick-up so they("Clove") couldn't send mine out today.

Gotta wait till monday to have mine dispatched too :[
[Galaxy S II General] varunkumars:
All this time i was assuming price of the phone is around 850$ (USA) counting their VAT also. How much is it actually if i want to import it to USA.??? Is it 743$ same as expansys(including shipping).
[Galaxy S II General] saffad:
I ordered from clove on the 19th and got charged the amount today! hope it gets shipped on monday then..
[Galaxy S II General] bhagiratha:
I paid $724 with free shipping on the 16th. The wait is killing me but I guess another week is fine. Gives plenty of time for all my accessories to arrive from China.
[Galaxy S II General] aDroidtoRemember:
Your charge might only be a hold. Check with your bank and see if the charge actually came from Clove or if its just a hold from sageway (I think that the name). They do the hold to make sure you have the money, but then release the hold after a few days. If it's a charge you'll be getting a sg2, if its a hold they probably didn't have enough in this batch to cover all the orders
[Galaxy S II General] Little Dragon:
it seems the majority of Ontarians had to pay approx $100 custom fees whether it was from DHL or Fedex due to HST and garbage, so that's why i'm wondering.

where'd you see the free shipping? $724 all in all is a good price. i'm only seeing Airsure tracked mail and DHL (Airsure takes a few days longer than DHL but costs more...why?)
[Galaxy S II General] Vulpix:
Expansys has stock again! 100+
[Galaxy S II General] bsb1:
YES YES YES !!! i've placed my order with EXPANSYS, they are in stocks!.. now gotta cancel my other order with Handtec.... :D
[Galaxy S II General] jastonas:
Has anyone gotten over the weekend any email with tracking information from handtec.co.uk ?

They told me I would definetely get mine from this small batch but no email yet :/
[Galaxy S II General] TAEL:
Clove: "more stock due Wednesday 25 May - place your order now"
[Galaxy S II General] bmcsfuze:
According to another thread "Handtec have physical stock" two people received confirmation emails on 22nd. Their orders were placed on the 2nd (confirmation received 5th) and the 4th. I ordered on 7th but haven't received anything this weekend either. :(

When did you order?
[Galaxy S II General] Little Dragon:
still thinking of ordering from clove instead of handtec
[Galaxy S II General] Murfle:
Clove definitely has the better communications of the two.
[Galaxy S II General] Little Dragon:
So it seems, apparently. Been reading here amd on another forum regarding handtec's slow (or lack of) support
[Galaxy S II General] sunseaker:
How well do Handec, Clove and Expansys handle returns and refunds for faulty handsets? I'm just wondering if it's still better to go into a bricks and mortar store like CPW or P4U. What have your experiences been. I'm really tempted to just place my order with Expansys as they now have stock.
[Galaxy S II General] jastonas:
Just got my tracking number. Handtec finally sent the item. FedEx picked it up. Now it's up to fedex to bring it to greece. Last time they lost my package :(
[Galaxy S II General] bsb1:
If u r referring to Expansys UK, better call them to check coz i ordered 21st may n my order status is still awaiting for stocks to reach them.. just saying their stocks availability is not accurate.
[Galaxy S II General] :
I don't think it says they have stock available. If you click on the page for the phone it says that they will ship in 8 days currently. Your phone will probably ship within a week.

I just got an email from Expansys today saying that my phone, which I ordered on the 19th, will ship on Wednesday.

I think they got a sudden influx of order because the last couple of days their shipment time for new orders has been staying the same and now it seems like it's rising steadily. Glad I got mine in a little earlier.

This is the most I've ever been excited about for a piece of tech in a long time.
[Galaxy S II General] sunseaker:
Yes I was referring to Expansys UK. When I typed my message their site showed 100+ in stock now it shows stock expected 3 days.
[Galaxy S II General] saffad:
ordered mine on 19th and asked when they would ship mine, emailed back

so stock arriving wednesday means i should get it thur/friday!
[Galaxy S II General] Little Dragon:
From clove's product page :

SOLD OUT -orders placed before 24/5 shipping this week, orders placed from 24/5 onwards shipping next week.

Hhhmmmmm
[Galaxy S II General] ImperialX:
Ordered from Handtec on the 13th. Still waiting for stock. :(
[Galaxy S II General] :
I ordered mine from eXpansys UK on the 19th. On the 20th my order was transferred to eXpansys USA. Yesterday, the 24th, my phone shipped with FedEx 2nd Day Air and will arrive tomorrow.

I'm super excited.
[Galaxy S II General] Little Dragon:
Question to all who ordered from the UK: were you also hot with custom fees? How much, if so and where are you located? Thanks, its kinda on my mind
[Galaxy S II General] ironslave:
Anybody else know about Clove's stock? I emailed them this morning but no response.
[Galaxy S II General] Beards:
There's this blog which gives some news and a possible reason why you did not receive a reply today.
[Galaxy S II General] ImperialX:
Bought from: Handtec

Ordered: 12th

Paid: 13th

I just received an E-Mail from Handtec Customer Services.
[Galaxy S II General] Silent8Strike:
I ordered and paid on the 12th and got tracking today so yours shouldn't be far away.
[Galaxy S II General] ImperialX:
Awesome stuff. Can't wait much longer haha.
[Galaxy S II General] sufibravo:
Still haven't received any email confirmation from DHL, however I can confirm mine has already been shipped; ordered from Handtec on the 19th. For those who want to check even if they haven't received shipping confirmation here's an awesome tip from user BAZZAZZ on the Whirlpool AU forums:

Visit http://www.dhl.com.au/en/express/tra...reference.html

Enter your handtec order number in the Shipper's reference fields and adjust the latter date in the dropdown to todays date and if you're lucky VOILA!!!!

Might also work with FedEx with your handtec order number at this link:

http://fedex.com/AltRefTracking

Not sure if my tip works for those outside Australia, but I don't see why not, sorry if it doesn't
[Galaxy S II General] saffad:
I gave up with clove , cancelled their order on 26 and ordered from Amazon uk straight after - express delivery guaranteed by 28th 1pm (today)

Just got it! ..it is now sitting infront of me!! Looks amazing! Overall it was cheaper £519 with delivery , glad I cancelled
[Galaxy S II General] salex786:
I'm still waiting for feedback from clove... orders before the 24th were supposed to be shipped this week according to their website. My order was placed on the 22nd... still no news.
[Galaxy S II General] saffad:
Ordered mine on 19th, no news either so I cancelled. Got it in 2 days with Amazon .. Plus Amazon gave me up to date firmware! Ke7 preloaded
[Galaxy S II General] salex786:
Hopefully clove come through by monday
[Galaxy S II General] saffad:
Bank holiday monday, so prob tues!
[Galaxy S II General] Brendo:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?). vat was removed in quoted price for me
[Galaxy S II General] salex786:
Bank holiday in UK??
[Galaxy S II General] TAEL:
Yep, Until May 31.

http://www.handtec.co.uk/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=31&nav=0

//

I placed an order from Handtec today and .... waiting is started.
[Galaxy S II General] johno864:
ordered and paid for my sgs2 on the 11th it was sent on the 20th and i still waiting, has just gone passed the 3-7 business days. :(
[Galaxy S II General] TAEL:
Slow response of Handtec really sucks.

They wanted me confirmation information, but now, they don't answer me.
[Galaxy S II General] du.renato:
Same here... paid on the 25th, sent Handtec my confirmation info, but no response from them yet... Think they're trying to catch up after the bank holiday...
[Galaxy S II General] TAEL:
I've sent my id card scan to them, but they want more info and my order is still under review. :|
[Galaxy S II General] sunseaker:
Strange there are still these delays. Hantec are saying on their site "In stock and next day delivery available". I notice that Clove now just say in stock so I assume they have caught up. Also, Expansys show 100+ in stock and have just dropped the price to 499.99 from 519.99. Perhaps that's in response to the imminent release of the NFC version about to be launched in the UK?

I personally am waiting for Amazon to get new stock. I notice they now specify NFC in the spec list. I don't know if they always did though. Interesting.
[Galaxy S II General] :
Watching with great interest for NFC.
[Galaxy S II General] TAEL:
Handtec, everyday harder than previous day!
[Galaxy S II General] ptscon:
Ordered mine from Clove this past Sunday night. I just received shipping notice.

They asked for a scan of my drivers license.
[Galaxy S II General] salex786:
I had same problem with handtec... They asked for idea, drivers license, etc... But at the end of the day if you can't get them the transaction code, they will cancel your order. I thereafter went with clove and currently the phone is on a plane to south africa...hopefully I get it by friday.
[Galaxy S II General] benhouli:
anyone here already order from UK to New York - USA , and can tell me for sure

if i will need to pay any custom / tax in that situation ?

(i know i asked before at another post, but i just want to be 100% sure)

and if the shipping was quick ?

thanks all...
[Galaxy S II General] TAEL:
Clove didn't asked you driver license or anything esle?
[Galaxy S II General] kakwvu:
My payment for Handtec processed two weeks ago. Two days ago I got an e-mail saying that it should dispatch within 24 hours. I still haven't received anything. By the time they get this phone out to me, I'll be able to get it cheaper off contract from AT&T.
[Galaxy S II General] TAEL:
Handtec reduced the price or I'm wrong?
[Galaxy S II General] Brendo:
I got a reply from clove (pretty much instant) 1.5 hrs ago saying they currently have about 200 in stock. I then went to expansys to cancel my order. I did a quick check of the status and it actually says shipped! Yay! Service was still terrible though and if I hadn't checked the status, I'd not have known it was shipped. Now to wait for tracking details...
[Galaxy S II General] sunseaker:
Yes, amazon now has stock and have reduced their price too. So we have a genreral price reduction (although small) from Amazon, Hantec and Expansys. I can't help thinking that this is in preparation for the NFC release which is supposed to be coming soon. On the other hand it could just be market factors with the initial high demand now subsiding and hence prices falling.
[Galaxy S II General] TAEL:
Well, just got my DHL tracking number from Handtec.
[Galaxy S II General] michaelko999:
i think the have a good stock now. price dropped too..:D
[Galaxy S II General] TAEL:
Price drop now in Clove: £410.00

I wasn't so lucky, after my shopping prices are reducing. :(
[Galaxy S II General] dsmaori:
I'm in New Zealand and was going to place an order for a S2 from Clove going for the faster DHL 1-5 business days delivery option. After reading the last few pages would I be right in thinking that I won't recieve it in this time period and it will in fact take weeks to arrive?

If that's the case I'll pay a bit more and buy one somewhere else that will get to me faster. Thanks guys ;)
[Galaxy S II General] Brendo:
This the email i got from clove on thursday:
[Galaxy S II General] x-cimo:
Which shipping should I take from clove to Canada? (Less duty processing cost and fastest?)

Available options:

airsure tracked mail (3-7 days) for 24$

and

DHL (2-4 days) 16$

any of these use canada post in canada (Cheap duty)
[Galaxy S II General] mansoorkasmi:
thanks for the email
[Galaxy S II General] shabs52:
I just called Clove and Handtec both. Clove said I will definitely be getting mine shipped on the 3rd so I kept theirs. I called handtec and cancelled even though they 'say' its on 3rd as well but who knows now, too many conflicting responses regarding that to everyone. Also Clove is really quick with keeping me updated and everything so that I like even if it costs a bit more that's fine. Also since I had ordered from Clove before Handtec so... there's a better chance to get mine sent out on the 3rd from them as well.

So yep, cancelled with Handtec and keeping Clove. Fingers crossed for end of next week.
[Galaxy S II General] emorej:
Thats a good decision for you..
[Galaxy S II General] mickliq:
So annoying. Cancelled Clove for Handtec. Hopefully I'm no worse off in the end in terms of delivery, and save a bit of dough in the process.
[Galaxy S II General] madmack:
canceled handtec for clove. had it preordered with clove earlier and I don't like the fact that they changed their shipping date :mad:. I believe they knew in advance.

Clove has also been very "professional" about it, keeping me updated and responds to my emails pretty quick. I'd rather have them deal with warranty issues than Handtec.
[Galaxy S II General] mansoorkasmi:
i too got response from handtec that they will ship it by 3rd may & i have ordered on 22nd april, so the guy on phone was pretty sure that i will get it in first batch.
[Galaxy S II General] dinan:
For people ordering from these sites that live in the US/Canada... don't you have to pay tax on the package if you want to receive it? Since you're excluded from UK VAT I assume you would have to pay your own country's tax instead?

I've only ordered a few phones from overseas to the US and it seems like sometimes they detain the package and sometimes they don't... so I dunno.
[Galaxy S II General] kreoXDA:
In the US, you are supposed to include these in your tax return and pay taxes later:)

You are also supposed to pay customs fees. Customs will detain 1/10000 packages and have the recepient pay fees I believe :)
[Galaxy S II General] emorej:
Here in the middle east they dont charge tax so the price that i pay on handtec is only 429 pounds..
[Galaxy S II General] madmack:
I ordered quite a few packages from Europe and ship some others to relatives in Europe. The stuff I get here in the US is rarely taxed, but the stuff I ship to Europe is almost always taxed. So yea, I guess I won't pay any custom fees once this beast arrives in Boston.
[Galaxy S II General] HumanoidTalking:
Clove holds the money from your credit card, they don't charge but only hold, got a message from my bank saying my credit card is used by Clove.co.uk
[Galaxy S II General] madmack:
clove actually already charged me. They told me in an email that they're making an exception with the SII and they have to charge ppl in advance so they can ship this large volume on the 3rd.
[Galaxy S II General] HumanoidTalking:
Did they sent you a email or you know from your bank.. I did got message from bank that Credit card is used but when i went online to check it , It does not show in online statement. may be if they have charged me then It will show up tomorrow as I purchased after banking hours..

Clove didnt mentioned this exception on their website.. now this makes a difference if you have pre-ordered on more than 1 website..Now if they charge and later after cancellation they deposit the money back, I still lose because of Conversion rate..:mad:
[Galaxy S II General] madmack:
The money was definitely taken from my bank/credit card. They also sent me an email letting me know that they'll charge the card.

So yea, if I cancel my order I'll lose some $$ for the conversion rate and what not.