yashsingh1/xdaforums huggingface dataset:
[Fascinate Android Development] neyenlives:
yes, classic symptoms, 3G is slow or intermittent if you even get it, mine would show 5 bars,a full 3G signal and the moment i would go to use it it either dropped completely or was so slow it was unusable ......you need a simple ESN swap and "re-swap" and you'll be done. you can do it yourself on the site or call and go through a bunch of garbage wasting your time questions and answers to have them do it.....

their generic response is "there's no network issues in your area" They wont admit it even if it was unless it was a huge deal. They didn't even announce the 4G outage that was nationwide so no surprises there.

Just do the ESN swap and you'll be good to go. It's not the rom itself. It's something to do with the Froyo update but it is not specific to the Comm Rom. Plenty of people who did the stock OTA Froyo ED01 update got hit with it too
[Fascinate Android Development] neyenlives:
thats not the same....i think its something they tell you when they think there's no real solution and they dont want to admit a problem exists, they magically "refresh" your connection on their end. It's BS and does nothing for this problem. You have to get an actual ESN swap or DMU reset. That's what they did when they swapped you phones, they swapped ESN to the new phone, so of course it will work fine and you will be under the impression that it was the new phone that fixed it when it wasn't.

Want to test it out? After switching to the new phone, do another ESN swap back to your original, rooted, comm rom'd phone. It will suddenly work fine again too. :D
[Fascinate Android Development] ckevinwelch:
Okay, so I finally tired of waiting for Verizon to fix this and called for the ESN swap. The guy insisted it wouldn't help, but agreed to do it. Seems stabler already ... I'll report back later.
[Fascinate Android Development] raymechanic:
My 3g was in and out so I called tech and they said service was in and out. {Bullsht} I then started poking around in About Phone / Status and discovered that my phone had programmed itself to CDMA rev0. this happened during the ota froyo update. Took it by the store blamed the update they played around ,gave up and sent me a new one
[Fascinate Android Development] AlexDeGruven:
The only way to fix 99% of the issues that started last week is to get the phone swapped out, or have tech support do an ESN swap/DMU reset.
[Fascinate Android Development] DoobiHowserMD:
+1
[Fascinate Android Development] ckevinwelch:
Signal is much better, and battery life seems better too. It's been pretty bad since the 3g problems
[Fascinate Android Development] neyenlives:
Swapping the phone out is unnecessary for the problem most of us have had though. The only thing you accomplish that actually helps when you swap out devices is you did an ESN swap which forced the device to be issued a new DMU key. You could swap the ESN back to the original device and keep it if you wanted, same difference.
[Fascinate Android Development] AlexDeGruven:
Right. The problem is, far too many CSRs are too stupid to understand what we're asking for when we look for an ESN swap or DMU refresh and simply put through a replacement request.

Ultimately, the problem lies somewhere in one of their internal databases and swapping the ESN (whether through switching out the device or doing what some of us have done with switching to different phones and back again) or forcing the DMU refresh fixes the corrupted entry for the device (likely by simply removing and re-adding it).
[Fascinate Android Development] vgupman:
Yup. I asked for one and they insisted it was a defective phone.
[Fascinate Android Development] Glocjt:
Yeah, I gave them a couple of calls over the weekend; I had no luck with a DMU swap and after that they seemed to just throw their hands up...so now I have a phone in the mail, lol.
[Fascinate Android Development] phatmhat:
im in phoenix and as of today im still having troubles. 3g will drop or will go away entirely down to 1x. sucks.

so...do i unroot and go back to stock and then call and ask for a dmu reset? OR do i have to unroot to do a dmu reset? or is unrooting only needed if going into the store.

also...since i got this phone from a friend is my warranty voided so they wont do a replace anyway - if it came to that?

thanks all.
[Fascinate Android Development] neologism:
Well, FWIW, my tier 2 tech guy asked me to do a factory reset under Settings->Privacy->Factory data reset. The next step was re-activate the phone (as far as I can tell) by dialing *228 option 1. Prior to this, I would lose data all together with no 1x. 3G seems more stable now and I get 1x in poor coverage areas again.

Anybody have input to this method? By performing a 'Factory data reset' under settings is this forcing the same ESN swap/DMU reset people are talking about?

Running community ROM v1.0 with EC01 and the included kernel.

**EDIT**

Nope, still losing data connection.
[Fascinate Android Development] neyenlives:
That's one of many things the CSR's try to get you to do that does nothing. I literally got in a screaming rage with this.one guy who kept telling me a factory data reset fixes anything other than a broken phone. ****ing arrogant ****tard is what he was. I hung up on him and called back and again calmly asked for a ESN swap and bam, fixed.

What you describe above is why they think a FDR solves all. For some reason they aren't sharing the ESN/DMU fix within the organization. I wonder how much they will pay to Samsung for RMA of a ton of good phones and how many idiots will have sent in rooted and tether"fixed" handsets.....
[Fascinate Android Development] CGriffiths86:
I don't seem to be having a ton of 3G problems other then crappy speeds here and there, but I have noticed while looking at my phone that my signal will just drop to no bars then back to normal. It seems to happen fairly regularly. Do you think this is related to the same problem you guys have? I have an old Eris I could activate and then reactivate my Fascinate. Think it will help?
[Fascinate Android Development] jt1134:
A screaming rage? What are you? 5?

FYI phone tech support is told to NEVER reset a dmu key for a phone. EVER. Act like an adult. It's a ****ing phone.
[Fascinate Android Development] neyenlives:
Hahaha. After being without a service I am paying for for days, and knowing exactly what will fix it, and having to deal with their excuses and bs and refusals to do what's asked.....yeah, I lost it with him. I didn't start out that way.....I used to work phone support for a living...I know what its like when nearly everyone who calls is already pissed off. I always am easy going until I am without a paid for service and then get non-compliant support which I pay for by the way. So yeah, its just a phone....but sometimes its better to do what the customer asks than to argue with them. That's like customer service 101. The less confrontational the better.
[Fascinate Android Development] AlexDeGruven:
In most cases, I'm very understanding with first-level support because I did some time there, as well. I respect what they have to put up with.

The problem comes in when they simply refuse to do something, or even investigate how to get something done when we know the absolute solution to the problem (other than them mass-restoring whatever data sets got corrupted in their database). When they insist that point C with solution D is the problem when we know it's actually point A with solution B, frustration can build very quickly.

If VZW would share this information internally and admit without admitting the problem "You know, I've been seeing reports of data problems. I'm not sure what's going on, but it would appear that deactivating and reactivating your phone should fix the issue. Do you have 10 minutes to spend on the line with me to do that?" would go a very long way. Much better than "Yeah, there's a nationwide network problem" or "We'll swap your phone", or even worse "There's nothing we can do for you, just keep factory resetting and it will be ok"
[Fascinate Android Development] vgupman:
So just wondering when you get a new phone in and everything is working fine etc., is there something you should not do to prevent the problem that caused the phones to go to **** in the first place? Should I update back to EC01 or ED01 radio and all? I'm just not sure what caused this problem in the first place whether it's something I did or something that just happened.

For me, when I started having issues was when I was getting unusually good data signal (3 or 4 bars when I usually had 1 or 2), except the data speed was around 100kbps consistently when I tested with the speedtest.com app. So I did a *228 option 1 and 2 activation and then data started to in and out completely like everyone is describing here.
[Fascinate Android Development] Pfredd:
My experience with VZW support was great.

I told level 1 my problem and that there was a solutioni found on the internet which required level 2 support to do an ESN swap.

The level 1 rep had me do a *228, which didn't fix the problem. She then sent me to level 2.

The level 2 rep had not heard of the issue. He tried a data reset, which didn't work then did the ESN swap as I had requested. That fixed the problem.

I was on the phone for a maximum of 10 minutes...

Sent from my Samsung Fascinate
[Fascinate Android Development] neyenlives:
Classic corrupt DMU key symptoms. Mine would have full signal strength and then when I actually tried to use the data it would either be ridiculously slow or drop out completely. Flashing back to anything else will not help you it will only frustrate you. Its nothing you did because it happens to people who got the OTA ED01 Froyo update. Has nothing to do with the custom rom or anything else. Its luck of the draw. Some phones got affected, some didn't.
[Fascinate Android Development] AlexDeGruven:
There's nothing you could have done to prevent it. It either happened to you or it didn't. The problem exists entirely on their end in their systems.
[Fascinate Android Development] johndolle01:
My 3g problems started after flashing comm rom , I went back to stock and did all the upgrades and still had problem called vzw and they said they would look into it. Then I tried flashing evilfascination 3.4.2 using Touchwiz OTB kernel 1.3 and now all is well. So I am not so sure that the dmu reset is the answer.
[Fascinate Android Development] SeatownGST:
LOL. I wish we could have folks act like adults - but alas. One of my bosses (trial lawyer firm) has a totally bone stock droid2. he defines patience and persistence - has extreme intelligence and listening skills. but when his phone misbehaves, all semblance of adult behavior is suspended.

sadly this is the digital junkie world we live in now.
[Fascinate Android Development] AlexDeGruven:
The problem with VZW's database started the same day ComRom was released.
[Fascinate Android Development] neyenlives:
Which was the day after 4G went out......to further confuse.
[Fascinate Android Development] mastamoon:
3g went to **** on me yesterday... Did a phone swap on my line tonight and 3g is fine again.
[Fascinate Android Development] fortesquieu:
Phone swap?

Deactivating and reactivating it?
[Fascinate Android Development] neyenlives:
ESN swap. Requires a second VZW phone that is not activated or if you don't have one requires calling VZW to do it. You move your current active number to another phone, then move it back. That forces the phone to be sent new data that re-reqisters it on the network. That fixes it if you have the same problem most of us have had.
[Fascinate Android Development] mastamoon:
What he said.
[Fascinate Android Development] iceman1183:
Was having 3g issues, did the above with an old Eris I had laying around the house...played with the Eris for 10 min, switched back to my Fascinate, problem fixed. This is definitely the solution.

Sent from my SCH-I500
[Fascinate Android Development] NuclearEMP:
Just wanted to share my experience.

I tried calling VZW about my 3G/Data loss (no icon or connection going out every 30 sec) and spoke to tier 2 about the issue, mentioned that most people with this problem were fixing it by simply doing an ESN reset/swap and they refused.

then they began to ask if I reset the device and I said that I had already done this, then they asked if it had any damage and I said no.

then the tech setup a replacement (which I didn't think would happen since I bought it on release day). I then asked to go ahead with the swap anyways just to see if it would work and they said that it wouldn't and that I should just wait for the replacement. I am more than happy to get a new one but just let down that they wouldn't even try.

Just felt like sharing.
[Fascinate Android Development] Poloasis:
Just got word from a friend inside VZ tech support, that he just got an email @9:49a witch states there is 3G switching problem and they are aware of it and working to fix it. This what is causing the 3G icon to disappear, slow speed or 1x lock.
[Fascinate Android Development] neyenlives:
Well what sucks is it only takes 10 minutes or less to do an ESN swap. Remind them you have the ability to do it yourself on their website but you obviously lack a second phone to swap to. Hell you could go to the local VZW store and ask them to let you borrow a used phone to swap with, heck even a nobody retail store clerk could do that for you. They are probably going to start requesting all the devices back to see how many have modified firmware on them and then will blame that.
[Fascinate Android Development] neyenlives:
When I got mine fixed I asked the tech if there was an internal system where he could share the ESN swap fix so people wouldn't have to go through three days of BS like I did and others as well. He said there was and he would.....but I bet it takes a few hundred similar internal reports before it even gets any attention.
[Fascinate Android Development] AlexDeGruven:
Anyone who sends their phone back running anything other than absolute bone stock deserves whatever they get. Particularly since it's a trivial matter to flash back to DL09 and OTA to ED01 before doing so.
[Fascinate Android Development] neyenlives:
The thing is most people don't give a damn. I have seen lots of people on different forums and in IRC say they sent back rooted/modified phones and VZW never said a word. The thing is they may very well be keeping track on their end, gathering data.
[Fascinate Android Development] iviustang50h:
Well, the ESN swap lasted about a week, and then my data took a dump again. I had VZ perform another swap, and data is back, but how long will it last this time?

I hope everyone else is having a better experience than me.
[Fascinate Android Development] neyenlives:
Well that doesn't make sense because if that is true one would expect the opposite to happen as well. As in someone with the problem suddenly wakes up one day and the problem is gone. That hasn't been the case. Perhaps you are having network issues locally?
[Fascinate Android Development] prehistorical:
Non-scientific experiences

Rather, experiences here are pretty much non-repeating and conjecture. But here's my $0.02 :p

After 7 hours on the phone with VZW doing everything but ESN swap, they decide to send a replacement phone. Meanwhile, line was moved to an older BB which I then swap back into the SF after 1/2 a day... not a total relief, but perhaps I am seeing more 3G (after starting at solid 1X for so long). The mind plays tricks.

Days later and more hours with VZW, I received the replacement phone and it is older than my current one (10.08 vs. 10.12). It had EA28 and was attempting to OTA to ED01, but the OTA kept failing because of unstable 3G and wacky 1x.

Oh well, returned the replacement unit to VZW, and redid the ol' SF with EC01 radio, imnuts ol' uv nv kernel, and EF 3.3.2 ROM (scared of voodoo).

My conclusions?

1. Must not be hardware as there might be worse ones out there in circulation (ex-XDA units perhaps? you know who you are)

2. Change in phone / ESN swap must do something, but it doesn't seem to be a permanent solution.

3. Regardless of what we do, maybe things will just get better when VZW gets its act together and fixes stuff from their end!

Peace!
[Fascinate Android Development] johndolle01:
I started having 3g problems since the latest froyo release and tried many different attempts to fix the problem like flashing different roms and/or kerenels none of which worked finally I called vzw tech support who said they would look into it. At about the same time I flashed a different rom and all the sudden 3g was back. I related this fix to the new flash, but today vzw called back and said that with the release of the update they have been seeing this issue and that a reset on their end will fix it . That is what they did when I called according to the tech. I asked him if it was a dmu reset and he said , exactly!
[Fascinate Android Development] neyenlives:
If this is true it is a good thing. Maybe people won't get the run around and techs guessing in the dark.
[Fascinate Android Development] NuclearEMP:
Is anyone outside of ED01 experiencing 3G loss? (not just 1x, but actual 3G loss)

Kinda thinking this is why they took so long to release their version of froyo.

My wife has a Droid Incredible and she has great data next to the fascinate, so my location isn't the problem.

I never had this issue using EC01 (rom and Radio) or any other rom before it.

ED01 Rom with the EC01 Radio craps out too, so its seems like maybe it is something in the rom.

Question to the Devs: Is it possible the Rom can cause this???
[Fascinate Android Development] prehistorical:
Not just ED01

I believe it's not just ED01 or any specific ROM, in my own experience.

Bad 3G/1x on EA28, EB01, EC01, and ED01 radios and the equivalent kernels where applicable. I hate to admit this since it is unscientific, but EC01 feels the most stable (it's all relative). Stock, Rooted, SC, EF... same.

For what's it worth, the VZW iPhone next to it is getting pretty good 3G.:eek:
[Fascinate Android Development] ckevinwelch:
My troubles were on EC01.
[Fascinate Android Development] iviustang50h:
Nope, no issues locally. The ESN swap immediately fixed the problem. Trust me, I am puzzled too. :confused:
[Fascinate Android Development] edgeupgx:
Yea, so I am finally getting the problem too. Started saturday which I hadn't done anything with my phone as far as flashing since upgrading to the EC01 radio about 3-4 weeks ago which was working fantastic up until this point gps was finally locking in consistant. But I rarely/never seen 1x always just 3g or blank does not matter my location pretty much does the same thing. I called in to tech support just to see what they said basically they suggested stuff I had already done update roaming, soft reset, then a full reset. After I asked about any network outages taking place or any other problems as me and my wife have 2 different phones Droid X and my SF but they are doing exactly the same thing. They said nothing was going on I informed them that from what I have read online it's a pretty widespread issue but they said besides sending out another phone there was nothing wrong with the network to cause my issue.
[Fascinate Android Development] neyenlives:
Log into your account on the VZW website, swap your line to her phone and hers to yours. Power them on if you like, wait a few minutes, power off both, log back in, swap the lines back to the way they were. Done. You just performed an ESN swap without wasting time on customer service. None of that wiping reset garbage was necessary.
[Fascinate Android Development] ashleygreene:
im trying to find out how to do that on their website.
[Fascinate Android Development] mastamoon:
Click the "Activate new phone" button and follow directions. Very easy to do.
[Fascinate Android Development] Poloasis:
I couldn't do an ESN swap via the website or *228 since my account is corporate. I called VZW tech support and they did esn swap with one of their dummy terminal phone even though I told them I had another phone laying around here.

My previous Speed Test was 89,101,768 Dld, upld and ping.

After they were done, the test results were 1826,564,68 and that took about 5 min.

So there is definitely something going on with their 3G database.
[Fascinate Android Development] solarpolitiks:
Will they send you a replacement regardless as long as the 3G problem was a result of the FroYo update? I think I am experiencing similar problems and may just bank in on getting a fresher Fascinate lol.
[Fascinate Android Development] mkzbdroid:
Reboot is not required at all, swap esns on website then *228 opt 2, NOT 1(wipes contacts/lock code). simple as that. then reverse to switch back. power cycling is only required for esn swaps when the device has NEVER been activated, and is usually reserved for option 1 on *228 activation...not saying you cant im just giving you facts of why it wont matter

also fyi calling *228 option 3 from a non active phone performs the same process of going thru the website and programing all in one step....
[Fascinate Android Development] mkzbdroid:
you understand fresher doesn't mean necessarily better....warranty replacements are 80% like new devices! you will surely get back a crap phone with some defect that never made it off the sales floor. as a Verizon indirect you don't know how many times ive seen a warranty exchange bring more problems than it solved....best of luck:rolleyes:
[Fascinate Android Development] neyenlives:
Which is why I keep encouraging people to ESN swap instead of allowing VZW to swap devices. That is....assuming you aren't trying to swap a device because you buster yours'. I would rather keep a phone I know but then again I take care of my stuff.
[Fascinate Android Development] NuclearEMP:
This is why I do a 100 point inspection when I get a replacement.

Funny fact of mine, I just got another Fascinate and it is my 5th replacement for the year. (but I still love the phone ;) )

My 3rd came with a bad camera module which I switched with the one I was sending back :)

I definitely got my moneys worth.
[Fascinate Android Development] Monkeyzzzzz:
Was getting almost no 3g lock for the last couple of weeks. Finally did esn swap to my old eris and back via *228. Looks like it's fixed.
[Fascinate Android Development] atrich0608:
My 3G constantly drops in and out. It's almost like the connection times out, then there is a delay for new activity. If I spam the refresh button, or use data through a different application it will go eventually go active. As soon as the connection goes inactive it gets stuck again. My phone does not go to 1x ever.

I do not have a 2nd phone on hand but am hoping to acquire one later today to do an ESN reset. I do not want to have to ask support to do it. I will let you know how it works out. Hopefully it sticks, as some are reporting that the problem comes back after a time.

I did not have this problem with [[ROM][04.20.11] Stock ED01/Debloated Debinged ED01] so I do not believe it to be a radio problem. I updated the radio via the [[Howto] Get to ED01 (Official Froyo) Quickly] method. I would say it started with 4G data issues, but I do not know an exact date of when this problem started.

Current Phone Software:

[ROM][5.07.2011][ED01]Community Rom V1.3

[KERNEL] OTB 1.4

[Theme] N/A

[Radio] ED01

[UPDATE]

ESN update complete, after an hour of use/testing I can confirm 3G is working well. Let phone sit inactive 3G connection sticks. I will update if anything changes in the future.