[HD2 General] silkshadow:
I am very sorry to hear that. If I may offer you advice based on my own experience with HTC, have you tried to call the support at their headquarters in Taipei? +886-266-391-147 Mon - Sat 8 am - 8 pm (+8GMT). Its not useful, they will tell you to email with anything complex. However, get the name of the person you talked to and then address the email to that person. The first reply will be useless, but keep replying to the email, be polite, not angry, but insist on getting their help.

If that fails, find out who your local distributor is, if you don't already know. Then contact the corporate number and ask to speak with the department in charge of distribution. Report your distributor to them and let them know about your website. Put your website in Spanish and target it at South Americans and start a Facebook page for it targeted at South Americans and get as many people as you can to sign up for it. This is far more effective as a tool of extortion to get megacorps to do something about your crooked distributor. I've used this tactic with other companies effectively.

As for XDA being able to help you fix it, its possible, but if your problem was like mine, then you need a new mainboard. Its a manufacturing defect of the HD2.

@Skellyyy, yeah its accurate. The prices can vary wildly, its a huge pain. :( While, for example, the HD2 can be US$1000, another phone can be US$150 and US$1000 in another location. I have a lot of experience in this. Here, there is a large VAT and frequently only one distributor of a brand and they can charge whatever they want if there is no strict pricing control from the original brand.

The best mass market prices are for electronics like Samsung, LG, Nokia, Acer where the parent company is the distributor or retains tight control of local price. Then we have a corrupt and ridiculous customs office, so buying via the internet can be equally expensive. Personally, I choose to not support any of these practices. I queue up a list of big ticket stuff I want to buy and take a first class trip to Singapore or Hong Kong and bring the things back with me or use a shipper that I know can avoid the extremes of customs corruption. With the savings I get buying this way, I basically get a free vacation.

When I lived in Europe, I used to hate the fact that prices would be the same number value as in the US but in Sterling (eg a laptop in the US was priced at US$1000 and then priced at UK£1000 in the UK). This is so unfair and while I lived there I was far more circumspect in what I brought. Its funny but the system there, in a way, is similar to what it is where I live now. Its a PIA and can make buying online almost as expensive as buying locally. While there, I similarly waited for a trip to the US to buy big ticket electronics.

Buying electronics when I was living in the US was the best experience. Choice, great prices, online shopping, its all very good. However, its the absolute worst system for buying phones. :( I hated buying phones in the US far more than anywhere else I have lived. The lack of options, the ridiculous carrier control, a required contract for buying almost any phone, for a free country, its the least free place to buy a phone and there is no escape is there? Canada is just as bad and Mexico is no place to go to buy electronics.

Of all the places I've shopped I think the best experience in buying a phone, for me, is in HK. You have to be an educated buyer, know how to haggle and be ready to pay in cash but you can get the best deals. These days, you don't even need to know how to speak Cantonese. As long as you can speak Mandarin, you can find lots of vendors to haggle with. Then there is the option to skip all the hassle if you want and pay the regular price in a place like Fortress. As a bonus you can choose either the EFIGS or CJK version of the phone there. Then they get all the newest phones the fastest. Its like a capitalist market haven for buying a phone. :)