[Galaxy S II Q&A, Help & Troubleshooting] breezasib:
Hmmm:

Welcome to O2. Someone will be with you soon.

You're through to Alison.

Alison: Hi I'm Alison. How can I help?

Me: Hi

Me: I am looking to get this £13.50 deal

Me: http://shop.o2.co.uk/mobile_phone/p...cm_mmc=affiliate-_-hotukdeals-_-blank-_-blank

Me: I don't need the internet 100MB bolt on as I will be using on wifi. Can I cancel this after the first month?

Alison: Are you looking to buy a new contract?

Me: Yes new contract

Alison: Please be online while I transfer your chat to our Sales team.

I’m just going to transfer you to O2 Shop.

You are now chatting with Jerome at O2 Shop.

I’m just going to transfer you to O2 Service.

You are now chatting with Sam at O2 Service.

We’re putting you through to the right person, won’t be long.

You're through to Steven.

Steven: Hi I'm Steven. How can I help?

Me: Can you see the chat log?

Steven: I'm sorry its not possible to view previous chat.

Me: OK

Me: I am looking to get this £13.50 deal

Me: http://shop.o2.co.uk/mobile_phone/p...cm_mmc=affiliate-_-hotukdeals-_-blank-_-blank

Me: I don't need the £3 internet 100MB bolt on as I will be using on wifi. Can I cancel this after the first month?

Steven: Do you want to upgrade your contract or want to purchase a new contract?

Me: I will get a new one

Steven: I'll transfer your chat to our Sales Team.

I’m just going to transfer you to O2 Shop.

You are now chatting with Michael at O2 Shop.

Me: Alison: Hi I'm Alison. How can I help? Me: Hi Me: I am looking to get this £13.50 deal Me: http://shop.o2.co.uk/mobile_phone/p...cm_mmc=affiliate-_-hotukdeals-_-blank-_-blank Me: I don't need the internet 100MB bolt on as I will be using on wifi. Can I cancel this after the first month? Alison: Are you looking to buy a new contract? Me: Yes new contract Alison: Please be online while I transfer your chat to our Sales team. I’m just going to transfer you to O2 Shop. You are now chatting with Jerome at O2 Shop. I’m just going to transfer you to O2 Service. You are now chatting with Sam at O2 Service. We’re putting you through to the right person, won’t be long. You're through to Steven. Steven: Hi I'm Steven. How can I help? Me: Can you see the chat log? Steven: I'm sorry its not possible to view previous chat. Me: OK Me: I am looking to get this £13.50 deal Me: http://shop.o2.co.uk/mobile_phone/p...cm_mmc=affiliate-_-hotukdeals-_-blank-_-blank Me: I don't need the £3 internet 100MB bolt on as I will be using on wifi. Can I cancel this after the first month? Steven: Do you want to upgrade your contract or want to purchase a new contract? Me: I will get a new one Steven: I'll transfer your chat to our Sales Team. I’m just going to transfer you to O2 Shop. You are now chatting with Michael at O2 Shop.

Michael: Hi Steve, did you mean to paste that into the chat?

Me: Yes that is my chat so far. been transferred around a bit

Michael: It was just alot to read sorry, and sadly you cannot take the data off, if that were an option you could take the contract with out the data already..

Michael: ..

Michael: But you can go for the 100mb option of £3 to keep the prices down Steve..

Me: Oh are you sure, I spoke to a friend who said he was told he could when he ordered the same deal? Just thought I would double check. Apparently it was a supervisor that confirmed it could be removed after a month.

Michael: Sadly not I have asked my manager and thats not the case.

Me: OK thanks for checking.

Me: Bye

Michael: No problem.

Michael: Nice chatting with you. If you've got a minute, we'd like to know what you think of our chat help. If you're happy to answer a few quick questions, click on 'End Chat'. Bye.

O2 has ended this chat session