[Eee Pad Transformer General] dc13:
here is my email from them a few seconds ago

From: Pendegraft, Jasmin [mailto:pendegraftj@aafes.com]

Sent: Saturday, April 30, 2011 9:55 AM

To: Kenne Johnston

Subject: RE: 110801568- KENNETH JOHNSTON- X672H - TRNSFRMR TABLT DK BRN EEEPAD

Hello,

I have received your feedback regarding this issue.

I’m not sure who gave you that information but It would be ASUS job (as the vendor) to inform us so that we can update you as a customer and also have the item removed from online as well. We have no way of knowing if a vendor’s item is on backorder unless the vendor informs us. Your order is not showing any notes from the vendor stating that your item is on backorder. The vendor has only provided a scheduled ship date of 04/27/2011 for your order. I have looked at other orders placed the same day as your order for the same item and there is no indication on those orders either that say the item is on backorder but I did see where a few of those customers requested that the vendor be contacted for status THEN the vendor responded by saying the item is on backorder. The vendor informed us of the backorder on 04/28/2011. So you actually knew of the backorder before AAFES. Monday I’m going to make sure I get in contact with ASUS to advise them that our POC needs to be informed as soon as an item goes on backorder to prevent this issue in the future. I would like to apologize to you sir for the inconvenience this matter has caused you.

Thanks,

From: Kenne Johnston [mailto:dc1333@gmail.com]

Sent: Saturday, April 30, 2011 10:43 AM

To: Pendegraft, Jasmin

Subject: RE: 110801568- KENNETH JOHNSTON- X672H - TRNSFRMR TABLT DK BRN EEEPAD

I just think this is funny that Asus as not accepted my cancel request even though this tablet is on backorder when I never even notified that it will be on back order till May 17th. I had to find that out directly though a friend over at Asus. Yet AAFES continued to sell this product and the X672H A1 (16GB) as if you had it in stock.

That is why I filed a BBB report and will have everyone else that I talk to that has ordered this to do the same. This was a failure on Asus and AAFES part in which the customer has to take the hit.

I'm talking to a friend right now that canceled his after I asked for mine to be canceled he has the same product B1 (32GB) tablet and he already have his money back. I just think is not right.

Kenneth Johnston

www.Ti-X.com

www.sdx-developers.com

www.xda-developers.com

Phone : 208-869-0941

Email : Dc1333@gmail.com

From: Pendegraft, Jasmin [mailto:pendegraftj@aafes.com]

Sent: Saturday, April 30, 2011 8:30 AM

To: dc1333@gmail.com

Subject: 110801568- KENNETH JOHNSTON- X672H - TRNSFRMR TABLT DK BRN EEEPAD

Dear Mr. Johnston,

This email is regarding your request to cancel.

Please be advised that you called on 04/26/2011 “Tuesday” with a request to cancel.

Your cancellation request was processed the same day at 9:23:10 am.

Per reading the notes on your order, I see that you spoke with one of our associates on 04/25 that advised you that a cancellation is not always accepted.

The cancellation request has been transmitted but it has not been accepted at this time. Please allow the system to update. Once the system updates you will

receive confirmation via email.

Thanks,

Jasmin Pendegraft

Customer Service Agent

MK~D/M3 Exchange

Catalog Call Center

800.527.2345 x 6391

pendegraftj@aafes.com

the other email i received

Dear Mr. Johnston,

This email is regarding your request to cancel.

Please be advised that you called on 04/26/2011 “Tuesday” with a request to cancel.

Your cancellation request was processed the same day at 9:23:10 am.

Per reading the notes on your order, I see that you spoke with one of our associates on 04/25 that advised you that a cancellation is not always accepted.

The cancellation request has been transmitted but it has not been accepted at this time. Please allow the system to update. Once the system updates you will

receive confirmation via email.

Thanks,

Jasmin Pendegraft

Customer Service Agent

MK~D/M3 Exchange

Catalog Call Center

800.527.2345 x 6391

pendegraftj@aafes.com