[EVO 4G General] Lrod0175:
Traying to convince Julien the Sprint rep for gold.. LOL

This is the chat I had with Julien B the Sprint rep about my discontent with my Silver status:

Your session ID for this incident is 2552287.

Time Details

04/06/2011 04:29:47PM Session Started with Agent (Julien B)

04/06/2011 04:29:47PM System: "Thank you for contacting Sprint. My name is Julien B."

04/06/2011 04:29:47PM RODRIGUEZ: "Why am I not a gold member? I', paying $178 a month for two lines."

04/06/2011 04:30:01PM Agent (Julien B): "I will help you with this"

04/06/2011 04:30:07PM Agent (Julien B): "Please hold a moment while I access your account."

04/06/2011 04:30:52PM Agent (Julien B): "May I please have your 6-10 digit numeric PIN to access your account?"

04/06/2011 04:30:54PM RODRIGUEZ: "ur welcome"

04/06/2011 04:31:04PM RODRIGUEZ: "******"

04/06/2011 04:31:10PM RODRIGUEZ: "or ******75"

04/06/2011 04:31:18PM Agent (Julien B): "Thank you"

04/06/2011 04:31:24PM Agent (Julien B): "The 1st one is correct."

04/06/2011 04:31:31PM RODRIGUEZ: "Good"

04/06/2011 04:34:17PM Agent (Julien B): "Thank you for your patience."

04/06/2011 04:34:42PM RODRIGUEZ: "ok"

04/06/2011 04:34:50PM Agent (Julien B): "I have checked and noticed that the $129.99 everything data family plan has been activated on your account."

04/06/2011 04:35:12PM Agent (Julien B): "Sprint Premier Gold customers receive all the current benefits of Premier, including annual upgrades on 1 line per qualifying plan (or 10+ years service). All other lines on a Premier account currently are upgrade eligible every 22 months under Sprint's N"

ew for You Program.

To be Sprint Premier Gold, customers must have at least 6 months tenure and meet the following qualifications:

Individual plans with a 3 month average MRC of at least $89.99 or

Shared plans with a 3 month average MRC of at least $169.

99 or

Tenure consistently of 10+ years with Sprint Wireless

Good standing

04/06/2011 04:36:15PM RODRIGUEZ: "I activated the second line on november 2010"

04/06/2011 04:36:37PM Agent (Julien B): "No problem."

04/06/2011 04:38:40PM RODRIGUEZ: "So I have more than 3 months spending more than $175.00"

04/06/2011 04:39:29PM Agent (Julien B): "I am sorry it is depend on your plan."

04/06/2011 04:40:01PM Agent (Julien B): "If you change your plan to $169.99 everything data family plan, your account will be premier gold after 3 months."

04/06/2011 04:40:53PM Agent (Julien B): "Individual plans with a 3 month average MRC of at least $89.99 or Shared plans with a 3 month average MRC of at least $169.99 or Tenure consistently of 10+ years with Sprint Wireless"

04/06/2011 04:43:22PM RODRIGUEZ: "THat sucks!!, I'm spending $178 a month and you are telling me That I don't qualify, MY plan is $129.99 but my bill comes to $178 a month, every month!"

04/06/2011 04:44:13PM Agent (Julien B): "I apologize that I could not fully address your chat inquiry. We have certain policies in place to protect our business."

04/06/2011 04:44:44PM RODRIGUEZ: "protect from who, I'm the one that needs protection!"

04/06/2011 04:45:20PM RODRIGUEZ: "I'm the one paying $178 when the gold member pays $169.99"

04/06/2011 04:45:31PM RODRIGUEZ: "that is not fare!"

04/06/2011 04:45:58PM Agent (Julien B): "I am sorry your plan should be $169.99 not total bill."

04/06/2011 04:46:39PM Agent (Julien B): "We have certain sprint policies which you have to follow."

04/06/2011 04:49:45PM RODRIGUEZ: "well yes, Sprint has policies, what you guys don't disclaim is that the real price of gold is: $169.99 plus $10 for 4g for each line, wich makes it $189.99"

04/06/2011 04:50:16PM RODRIGUEZ: "that should be the policy for us, the customers who pay. That way we know exactly how much we have to pay"

04/06/2011 04:50:44PM RODRIGUEZ: "And We the customers are the ones that should be protected."

04/06/2011 04:52:53PM RODRIGUEZ: "Thanks for you help anyways! I had Sprint for over 6 years back in 2005 and that kind of policies was what make me swich to ATT, I came back because of Sprint innovations on phones as well as signal wise."

04/06/2011 04:54:16PM RODRIGUEZ: "Now I get the Silver kick in the nut sack."

04/06/2011 04:54:30PM RODRIGUEZ: "That last one was a joke!"

04/06/2011 04:54:56PM Agent (Julien B): "I understand your frustration. Unfortunately, we have not tools to change the premier program."

04/06/2011 04:55:11PM Agent (Julien B): "If it would have possible to change it from here, I have done this for you."

04/06/2011 04:55:59PM RODRIGUEZ: "Nice, I like that... Thanks Julien, now back to my Sylver status! lol. thanks."

04/06/2011 04:56:27PM Agent (Julien B): "Have a good night."

04/06/2011 04:56:32PM RODRIGUEZ: "you too"

04/06/2011 04:56:41PM Agent (Julien B): "Thanks"

04/06/2011 04:57:06PM Session Ended