yashsingh1/xdaforums huggingface dataset:
[G Tablet General] yikes_001:
In total Agreement

I fully agree you. View Sonic Software support team is sleeping. I guess they dont even have a dedicated android developer with them. Total wastage of a powerful device. View Sonic must do something. Am using it in India so can't ask for support officially but for those using in US they must provide better support.
[G Tablet General] sethman80:
at this point I suggest to "report" the situation to all the most important Android Websites like Android Central and ask them to make rilevant the issue (with a news or whatever)
[G Tablet General] ant667:
You devs should do something for you guys don't get paid to do this and you work very hard. You shouldn't be the outsource for a company to get their sales up and not have to pay for customer service reps ect...
[G Tablet General] pmcnano:
Well I just called the new Support number, as mentioned before, they just answered, no VS Gtablet introduction or anything. First thing, they told me they would have to call me back since there was 3 more people "on-line" waiting for support, since Im calling from skype, thats impossible!

This sucks, I hope something changes on the next weeks
[G Tablet General] the3dman:
Anyone tried any of these?

James Chu - CEO

James.chu@viewsonic.com

or

Jeff Volpe - President, ViewSonic Americas

jeff.volpe@viewsonic.com

http://twitter.com/#!/JeffVolpe

or

Adam Hanin - Marketing VP

Adam.hanin@viewsonic.com

http://twitter.com/#!/ahanin

http://www.adamhanin.com/Contact.html

http://www.instantcmo.com/about.html

or

Jared Ornstead - Web and Social Media Manager (Maybe he can get the website updated lol)

http://twitter.com/#!/ornsteadj
[G Tablet General] KCFalcon59:
This is very annoying. I guess I shouldn't have bought a 2nd one during the lastest Woot Off. Woot shows that it hasn't been sent and I have sent an email asking that they refund my money. Too bad ViewSonic. Not a good way to treat customers. :mad:
[G Tablet General] morbothegreat:
www viewsonic com/gtablet/favorite.htm

They have updated the favorites website since last week.

The Facebook link is 1.5.2 now, the Flash link is for 10.2, and it looks like they added some games and maybe a couple of other apps.

fwiw
[G Tablet General] madcow706:
I emailed viewsonic, its not good news. They say they are simply the reseller and that US Merchants does the all the warranty and customer support. Its starting to seem they are pulling out of their reseller deal with US Merchants. We are now at the mercy of US merchants.
[G Tablet General] copc:
His user

http://xdaforums.com/member.php?u=3354054

Send messages, and PM's
[G Tablet General] copc:
US Merchants

http://www.u-s-merchants.com/

Mission statement on "our products page".

"Treat all customers with honesty and integrity"
[G Tablet General] the3dman:
Updated my post with his website and twitter too: http://xdaforums.com/showpost.php?p=12820966&postcount=134
[G Tablet General] madcow706:
I will email the CEO and President shortly, I will let you know their responses.
[G Tablet General] ant667:
hey guys!

I posted on their facebook page and got a replie this is what I got! :)

""ViewSonic is standing by the GTablet and is not abandoning our customers! Yes, we are selling new tablet products, but the GTablet is still an awesome piece of hardware that users can continue to enjoy for a long time to come. We have recently updated the GTablet Favorites page http://www.viewsonic.com/gtablet/favorite.htm and will be posting updated information on the GTablet News and Support pages as new info becomes available. The OTA (over-the-air) update server is temporarily down and we are actively working to get it back online. ""
[G Tablet General] roebeet:
Read this please, I was just contacted by someone in Viewsonic

First off, they actually DO scan these posts -- someone saw this today and contacted someone in VS about it and then they PM'd me. I just had a nice long chat with this gentlemen.

Long story short - I gave him my complaints and the high priority things I think need to be addressed (the broken CS area, the outdated web site and the need to get the OTA updater fixed - the web site to maybe just allay fears and that problems are being worked on) and he assured me that these things will be looked into ASAP. I told him that having VS step to assure their userbase that they are still supporting us is a step in the right direction.

And I also asked if we could get an eventual update on the next firmware release, that would be beneficial as well. So let's see what happens tomorrow or Wednesday.
[G Tablet General] pr0cs:
Well that's good news.

Now we just need to get Nvidia to respond to the Harmony support and I'll feel a lot better.
[G Tablet General] ant667:
Well that's good with the reply I got and the sounds of what you say, they are trying at least. =)
[G Tablet General] dan1431:
I just spoke with US Merchants support and the person while nice was not the most helpful, even admitting that he had heard about the down server but had absolutely no idea whom to notify or ask to fix it.

He did put me on on-hold to talk with his supervisor and apparently his supervisor had notified the relevant parties but that there was no resolution time provided.

I then asked what I am to do, I have old outdated software and would like to be able to run the latest software even if it is a little old by now. He said he would love to email the file but he did not have a copy to provide me, apparently there is some sort of list that they are taking and are going to be mass emailing everybody on that list in 24-48 hours with whatever the latest version of the GTab software is.

Again, I am not really sure about any of this as the man was nice but very unclear as to exactly what was going on. This is in contrast to the past where the support people were somewhat knowledgeable about what was going on and even excited to be using the device.

Dan
[G Tablet General] GTablet:
I worked with both of them on this tablet back in November... I just e-mailed them both. I am seriously not holding my breath that I will EVER see a reply or acknowledgment from either of them.
[G Tablet General] merkmal:
I agree and to be honest Nvidia turning their back on Harmony is probably more upsetting than ViewSonic turning their back on the gtablet. At least with nvidia drivers the open source community could build custom roms to support the gtablet and any other harmony based tablet. Since we seem to be getting some sort of response for ViewSonic now let's see if we can get any sort of response from nvidia.

Maybe some more twitter posts trending #Tegra2Fail and #nvidiaFail with some kind of message pertaining to them abandoning their harmony platform. I'm an nvidia shareholder and I'm definitely not happy with them turning their back on a Tegra2 product... I know it's not their flagship Tegra2 product but come on...

It's like them putting out a top of the line GPU and then immediately stopped putting out drivers for their other GPUs. That doesn't even make sense... so why are they doing that now with Tegra2?

If you search on twitter for #Tegra2Fail and #nvidiaFail you'll find some of our posts. Currently not enough for them to care, but maybe if enough people step up. Who else is worried that once nvidia releases the Tegra4 chips later this year that they'll suddenly drop all support for even the Ventana platform. They've already shown how quickly they can leave a product behind once it's not the hot thing anymore.
[G Tablet General] clintre:
That seems a bit more promising than what we are hearing from the CS department. The worse thing you can do is not have information available. The CS department probably does not have enough information to give out. I see that all the time.

I do agree with others that the Nvidia issue could be a larger problem in the end. I know some of the devs have done a good job of working around the "lack of a driver" issue. This could really hurt their platforms from being accepted, if they keep that crap up.
[G Tablet General] roebeet:
Just got a call from the CS manager, over there

Busy day for me today -- again, I was given similar assurances that XDA will not be given out as a resource anymore.

That was my main beef, today. I have no issue with VS, US Merchants or anyone else using the tips and tricks here to help stock users out, as needed. But I do take offense with directly mentioning XDA to customers as an escalation point for support issues - ESPECIALLY if doing that will void their warranty - which is the case, here.

I know this might sound like I'm not being a team player, but think of it from an Operational perspective. If their OTA updater is down and their CS starts sending people to XDA to mod their devices as a "fix" and then something goes wrong, they won't be calling VS CS, they're going to start emailing us and going on the IRC. It's like we are a free support resource for them, and that's not the way it works. We are a development and hacking community, not a L3 Engineering escalation point for VS.

I know a lot about how this works, as it's part of my day job. What they need to do is fix their issues internally which is exactly what I've been telling them.
[G Tablet General] MechAniX.one:
@roebeet

So he said he would contact you back with an update of what's going on? Or you mean we will wait and see what they do?
[G Tablet General] roebeet:
Wait and see, now. Nothing set in stone, of course.

I'd like to see two things happen, fairly quickly 1) that their CS area is a little more streamlined, tomorrow (my guess is that they just weren't ready for their Day One premiere). 2) That the web site is at least updated with a "we know there's a OTA updater issue and we're working on it" message. And of course that the OTA updater actually gets fixed, this week. Those are the high priority Sev1 issues.
[G Tablet General] skoodog:
3) Release Honeycomb for the G Tablet.

(Sorry, I couldn't resist!) :D
[G Tablet General] roebeet:
Different thread: http://xdaforums.com/showthread.php?t=1031413 :)
[G Tablet General] carljanderson:
They just went to twitter with what they said on facebook.
[G Tablet General] GTablet:
Ok, it looks like we have been heard... let's give VS a chance to get some stuff done now.
[G Tablet General] carljanderson:
So now we focus on nvidia!
[G Tablet General] bso44:
Nvidia needs to be held accountable

I know there's already a thread calling for action on Twitter but I thought this deserved its own thread. Please take a couple minutes to register and post your thoughts.

If this holds true, that means no true Honeycomb for our Gtabs.

http://developer.nvidia.com/tegra/forum/honeycomb-harmony
[G Tablet General] bso44:
Also, here's the original post by merkmal:
[G Tablet General] heinrich:
roebeet thank you, and otbers like you

I bought mine off woot out of frustration waiting for other 8.9 and 10.1 tablets.

THIS IS THE YEAR OF THE TABLET.

I was immediately frustrated with how the stock rom had apps force close (known oop issue) and how i was unable to integrate with my google accounts (my nexus s is killer.)

Bottom line: you roebeet, and other UNPAID DEVS AND SUPPORTERS here and elsewhere, are doing Viewsonic's job for them. After flashing Vanilla AOSP, the gtab has become usable. The way it was sold........ was unusable. Good enough hardware. Crap software from the manufacturer.

CHEERS AND THANK YOU
[G Tablet General] pr0cs:
QFT

They will be a much harder nut to crack unfortunately.
[G Tablet General] CodeNinja:
WTF?

Tegra II is what, not even a year old or just over?

The Hell, nVidia?

Of course, I can't say I'm surprised. We use nVidia's PhysX platform at work, it's pretty tightly integrated into our stuff. But due to lack of support, we're probably going to go with Havoc. :mad:
[G Tablet General] Hayaser:
Roebeet, they did not offer you a job? :))

By "how do we get on boat" I mean how can we help ?:)

Everything else - perfectly done! !
[G Tablet General] roebeet:
When I was actually talking to them today, I was thinking damage control, first -- how to correct the issues at hand and calm people down (myself included). Then you do a post-mortem later - again, thinking like a sysdmin, here.

I saw the Twitter post so that's a first step, next should be a web page update with the same information - for those users who don't peruse Twitter like I do. That's the acknowledgement of ownership. Then, you fix the outage and update your userbase, accordingly.

As for the delayed firmware update, that's a Day Two issue and we'll cross that road when we come to it. I'm hoping that they will bring me in for my opinion on issues and suggestions (I know alot about their 3991 build, obviously).
[G Tablet General] skoodog:
Might not be - Nvidia is a public company and subject to the market so it's imperative for their public image. Viewsonic is privately owned so they are less apt to be responsive if they view us a minority. Let's hope they do not!

I have a few friends in budding hedge funds who might like to be apprised of this issue with Nvidia...
[G Tablet General] merkmal:
I actually bought nvidia stock specifically because of Tegra and what I thought was a strong position in the android tablet market. Sadly that was before I realized they were playing favorites with their own Tegra 2 platform. It really just makes no sense to me that they'd have 2 separate reference platforms for Tegra 2 and then completely abandon one of them. It makes me worry that I misjudged nvidia. They were singing the praises of their new Tegra roadmap recently and if Harmony is any judge of the situation it wouldn't surprise me at all if they stopped future development of drivers for Tegra 2 and only support Honeycomb and no future tablet build of Android. If nvidia has the know how to support GPU drivers across several generations of devices than they certainly have the know how to develop Tegra drivers that work across their different platforms and devices. Very short sighted and disappointing to the say the least.
[G Tablet General] ant667:
Yes they are making the issues aware. Like I posted earlier they posted on facebook responding to something I had posted about the subject.

The only way it seems we are to get what we want is to bother both company's it seems VS is coming through now we just need to question nvidia
[G Tablet General] sjmoreno:
I totally understand the frustration with Viewsonic but I don't understand all the people saying they are either going to sell their gTabs or are now not going to buy one.

I feel this is only a problem if you're going to run stock or a 'lite' variant of the stock OS.

Regardless of the software, this tablet is fantastic as far as the hardware is concerned. I've been running VEGAn roms almost since the beginning so I've been blissfully unaware of the issues Robeet has been dealing with. My hat is off to Robeet for spending countless hours of his free time on this and I am sure a ton of other gTab owners feel the same.

In the end I feel like the tablet itself (especially the ones from the Woot sale) should be considered a fantastic buy since there are other roms available here that don't depend on Viewsonic.

Again, I have great respect and admiration for Robeet but let's not talk about throwing out the baby with the bath water. Just my humble opinion.
[G Tablet General] CodeNinja:
Viewsonic just posted about the GTab on their twitter feed.

I'm more concerned about the lack of support from nVidia, though. :mad:
[G Tablet General] Mikeg1969:
http://local.triangle411.com/u+s+merchants.9.623401p.home.html

Ask and you shall receive...:D
[G Tablet General] Isira:
If the Linux community can create reverse engineered drivers for Nvidia cards (Nouveau) which have matured enough to be part of the Linux kernel, then perhaps our community can create reverse engineered Tegra drivers :D
[G Tablet General] ssmr2t:
You should be project manager at VS Robeet.
[G Tablet General] bobtran:
After firing off an email to Viewsonic expressing my displeasure at their apparent lack of support and the the fiasco with the customer support I was very surprised to receive a personal email from a Jeff Green with U-S-merchants.com asking for a phone consult about my concerns. I can only assume that James Chu, Jeff Volpe or Adam Hanin forwarded my email to him and told him to look into it.

I have since responded to the email with a little bit of the details and gave him a link to this thread with a recommendation that he invest the time to read it.

I also agreed to have a phone conversation with him and should that happen I will post the results here.
[G Tablet General] jerdog:
So remind me again why it is we absolutely must have this new 1.2 dev/3991 firmware? That firmware came packaged with a bootloader that borks a device from being able to apply any other ROM going forward, and can place a device more at being perma-bricked than ever before.... So why are we *****ing about not getting that?

Viewsonic isn't going to give us anything that nVidia won't - in fact nVidia released GB-compatible libraries in their Gingerbread system image before Viewsonic started a BETA/Non-Production 3991 that wasn't suitable for public consumption - which is why they pulled back and never released it.... and nVidia has ceased support for Harmony tablets, so nothing new is coming from Viewsonic around the hardware. So why all this *****ing about an update that borks devices and doesn't allow for further enhancement by the community? Am I really missing something here?
[G Tablet General] sigvader:
I wont speak for roe...but I have been keeping up with this since tent 5.0(ttx) came out so I don't think the issue is wanting them to go to 3991 it is making sure of the direction they have decided to go in being they have been promising a UPDATE in the very near future!!! That's the way I see it anywhoot!!!
[G Tablet General] roebeet:
Yes, I believe you are missing the point. We WANT to have vendor support for our device, even if we are a hacking community. I know that there are two camps here -- those that directly use vendor libs (ie. TNT Lite) and those that use AOSP, but even those that use AOSP need drivers from the vendor (or at least a sister device to work off off). We have source for the kernel, but I'm talking about the Android framework itself, and the Tegra drivers.

For example, my understanding is that the Gingerbread based ROMs, although they are very solid, still don't have hardware acceleration. I know this is mainly the fault of Nvidia, but it shows that we might be "stuck" on Froyo if we want to use the device to its full potential. And the vendor is the best resource to get us those enhancements, at least at the OS and app layer.

As for your 3991 comment, yes we know about the issues with the bootloader. and their new firmware (if it's ever released) might have the same issues for us. If so, we'll just have to deal with it. For all it's faults with installation, build 3991 was the BEST stock build they ever created - I didn't even have to "hack" the drivers anymore because all the fixes were incorporated already.

I want a solid, stable and fast stock Froyo-based ROM baseline to work off of. That's what the 1.2 dev branch should give me, as well as the community. It should also give me a decent recovery, if you don't want to use clockworkmod. You know my concerns with that program and that new recovery is a way to give stock users some of the functionality of cwm without losing bootloader support. This is one of the things I talked to Viewsonic about, yesterday.

Lastly: Like it or not, this forum, the IRC and modders like myself has become unofficial Level 3 support for Viewsonic. I'm talking about stock users - I've seen many a post on users who just want stock, or stock with the Market. When I caught customer service actually directing user issues here because their own solutions were inadequate, that's when I realized this had occurred.

Btw, I told Customer Service to cease and desist this practice, yesterday - but that doesn't mean they will. So if we are unofficially supporting stock users, then I'd like Viewsonic to at least give us the best stock ROM they can to make our lives easier. This is why I am aggravated with them, and want them to fix their issues.
[G Tablet General] jholmes5:
I think there are two issues here. One is that some of us don't serial ROM, that is we want to use one ROM that works really well and to leave it alone. 3991 was clearly, at least in IMO a stable ROM, it was the lack of communication from ViewSonic that made it unstable.

The first non-stock ROM I used was the TNT 5.0 without a hitch and I would have stayed with it, had there been a firm direction of where it was going. So the borking, was a non-issue for me and I would imagine it was the same for people who come to the site not interested in changing ROMs every two weeks.

Set it and forget it...

Which brings me to my second point, ViewSonic needs to get their act together. Had they said, "Hey, the 3991 isn't working out..." We would have be able to make an informed decision; instead it was promises of an update, which never appeared.

In that regard you're right, why would i want to use a ROM the doesn't allow for further enhancement by the community? As there was no information, i wiped TNT5.0 and went to Vegan...without borking my device.

The most basic task that any organization must master is the ability to control expectations. The way you do that is by telling your users what they can expect, but more importantly what they cannnot expect. Silence is never acceptable and leads to the situation you see occuring.
[G Tablet General] jerdog:
No, the vendor isn't the best source - it's nVidia. And they have ceased all dev work for Harmony and the last stuff they will roll out is the GB-compatible libs they released in their Ventana Gingerbread system image - and only some of those could be used - they've abandoned the Harmony platform. Nothing new has been committed by nVidia to their code for Harmony in awhile. Viewsonic won't give us what doesn't exist. Making do with what we have and can adapt is our best course of action.
[G Tablet General] roebeet:
Relevent: http://goodereader.com/blog/tablet-slates/new-pandigital-novel-firmware-update-out-now/

This has been going on for some time now, but it sounds like it's "official" - the Pandigital Novel from last May/June has a need firmware that greatly improves the interface are usability (I used to own one of these).

This is an example of how a company should support their users, imo. They are stuck on Android 2.0 for the same reason why we are probably going to be stuck on 2.2 (CPU/GPU driver support) but at least they are still improving the device.

They haven't given us what DOES exist, either. That's what the 1.2 dev branch was supposed to do. Their current stock build (3588) is based on outdated Nvidia drivers that do not perform as well.

I agree that Nvidia's abandonment of Harmony is a fight in itself. Not only should we be telling them of our disappointment, but the companies that are affected by this (like Viewsonic) should be pushing back as well. Viewsonic would actually have a much better chance of getting them to change their minds than we would.

But that's another fight. What I want from Viewsonic is to get us the stable, fast Froyo stock ROM that stock users deserve. It's a win for everyone, including XDA, if they do that.
[G Tablet General] tgruendler:
Giving up is not the answer on this. I cannot believe the MOD for this forum is just turning his/her back on this. Unacceptable.
[General Questions and Answers] coolest_hacker:
i just rooted my samsung galaxy s(z4root) and installed samsung battery mod 2 and its restarted and only showing a arrow in top left.....plz help me wat to do........plzzzzzzzzz......thnx in advance
[General Questions and Answers] cordoni:
First thing to do is retry your install of the mod. It is possible to get a bad download or a bad flash, and have it not take.

Did you install with CWM or Odin?