yashsingh1/xdaforums huggingface dataset:
[Thunderbolt General] Gr8gorilla:
I am no angel when it comes to warranty replacements and phones. I have no problem with you getting the best price (free if possible) on your replacement TB.

Something about what you posted did bother me though, and it took me a bit to figure out what it was, and I know now.

See, my problem isn't that you are dishonest or whatever. My problem is that you are trying to justify it buy saying that the phone should be able to withstand a drop onto asphalt or concrete is just RETARDED. We are past the days of simple feature phones that withstand drops easily. This phone is in no way "ruggedized". So just suck it up.

The thing is, I understand. You just bought a very expensive phone. A day or two in, it is broken (fully your fault). You are frustrated. You don't want to spend five or six hundred to replace it (I feel ya). You want to know if you can get out of it (YES YOU CAN). If you bought insurance and extended warranty, just take it back and tell them it stopped working. It is that simple.

Just don't try to justify to yourself and everyone else that your "fraud" is ok because HTC and Verizon should have made a more rugged phone. That isn't the case at all. The truth is that Verizon or HTC will never notice the money they lose because you are paying insurance and they will make it up in fees, etc. Take responsibility, you dropped the phone, not Verizon. If they believe that the phone stopped working by no fault of yours and replace it, even better for you, if not, pay the deductible and be happy.

I hope you get it replaced free. Just don't blame other's because you feel bad for lying and the fraud you committed.
[Thunderbolt General] wakestrong:
I think your being a little narcotic here buddy, I purposed that I would do that to Verizon out of frustration for the situation I was in. I never actually claimed I lost the phone to Verizon, nor did I step foot in the store, but rather that would have been a last minute ditch move if I had to pay the $100 to recoup something for my loss. I bought the phone the day of launch and was out of Verizon's 14 day return window. What I didn't understand is Best Buy gives you 30 days to exchange the phone.

I agree with what you said about phones being more delicate these days, true that. However I don't think they should just leave the touch panel so exposed on the back side, especially if the cover can come flying off in a drop such as mine. Look at my pics or your bolt, you will see what Im talking about. Then look at the back of an EVO, its fully encased in plastic with no boards sticking out.

Also this was the FIRST time I dropped it, I could see the 10th time or 6 months down the road if the phone broke ok my fault. I disagree with your statement, "fully your fault". Look at my pics then tell me HTC couldn't have done a better job of encasing the touch panel board, they did so on the EVO.
[Thunderbolt General] wakestrong:
Good, hopefully this post is a solid warning to never drop it. I would secure the back battery cover if your gonna run without a case because if you do drop it, it might not make it.
[Thunderbolt General] masInvasion:
I have to say that the Thunderbolt is the least durable phone i've ever had. I've had the droid1, droid incredible, droid x and the Thunderbolt has a major flaw that leaves the screen too vulnerable. I have a case and I dropped it once on to laminate flooring and the screen had green lines and pink dots... They replaced it for free thank god.

I have a slight temper and a crazy girlfriend and I have thrown my droid x(with case) a good 20 times, and dropped it way too many times, and it never broke.

The problem with the Thunderbolt is the top of the phone doesn't have enough protection bc the battery cover is the top back part of phone which leaves the screen components to vulnerable to damage!

Droid X with case = TANK

Thunderbolt with case not even close
[Thunderbolt General] Gr8gorilla:
My point is that you bought a normal un-ruggedized phone. There is no guarantee that can mishandle the phone at all. It doesn't matter what you have done with other phones.

I have a very expensive alienware laptop. If I drop it and the screen breaks I can't blame dell for not making it durable enough. The fact is I shouldn't have been such a damn klutz and dropped a $2500 laptop.

In this case you are doing the same thing. You dropped a totally un-protected phone, on the ground and are somehow trying to blame everyone but your self. That is what my problem is. Verizon nor HTC dropped your phone. Just accept that. It doesn't have Gorilla Glass, it isn't scratch resistant, you didn't have a case........
[Thunderbolt General] adamd1169:
I'm surprised you managed to knock the back off just by dropping it. I have a ***** of a time getting it off to change out the battery. Did you take it off before it dropped and maybe not put it back on tight?
[Thunderbolt General] wakestrong:
adam- No cover was on right, I agree it is hard to take off. It hit the corner right between the battery cover and phone but blemish was on the phone itself.

Gorilla- Ok since were doing comparisons. You buy a corvette its a fresh release and everyone is excited about it (thunderbolt). Your buddy bought the last version of the corvette and had no problems so you decide hey thats probably a good buy (EVO). You drive it a few hundred miles no issues. Within a month of buying it you go for a drive and miss a gear on your shift, the transmission can't take this and blows on you.

Completely shocked you take it back to Chevy and they say well you should have driven it flawlessly sorry that is completely your fault, the new car comes with a bad ass transmission that must be driven with no mistakes what so ever. Ok but I was never warned of this transmission being overly susceptible to this nor did I anticipate it. Is it my fault that the transmission blew?

Now if you drove that thing for 100k miles and it blew after missing a gear all the time that is your fault.

Were all people is my point and no one is perfect, there needs to be some consideration for this phone being able to take a drop or two even on the concrete.
[Thunderbolt General] wakestrong:
Now here is someone that has had a similar experience to mine and agrees! To those of you that think I'm being unreasonable wait till it happens to your phone and then tell me how you feel about it. Take my advice and do like someone else said, treat your phone like glass, haha.
[Thunderbolt General] azturbomini:
You took the words out of my mouth. The fact is, your not taking responsibilty for your own actions. Enough said... Good luck
[Thunderbolt General] wakestrong:
I think we will see many more stories similar to mine, as has been evidenced by someone that commented earlier. You sure seem stead fast on saying this is my fault, I don't really care what you think.

I just want to give other people the privilege that I did not have of being warned that the screen is delicate and can easily break. Thanks for bumping my post and getting the word out to those that could be affected by this defect. I imagine HTC will do something to change the top right corner of the back side so it is not so exposed, after they eat some of the cost of replacing phones. Which has already occured through myself and the other guy that had his screen break. I'm glad we have a capitalist economy where companies are affected by over sights like this.

God Bless America
[Thunderbolt General] azturbomini:
And self seeking individuals like yourself. I asked my 16 year olds opinion on this and without hestation he agreed with me. I guess its all about how good a job your parents did raising you. Peace out.
[Thunderbolt General] adamd1169:
You didn't know the screen could.easily break?
[Thunderbolt General] johnchad14:
Oh I know how to settle the argument...more hypotheticals!

Ok, let's say you buy a new phone and it explodes for no reason...most would agree you are due a replacement

Or, you buy a new phone and the screen is so weak if you press hard with your finger it cracks, you are due a replacement

Or, you buy a new phone and chuck it into a wall hard enough to dent steel. Probably not due a replacement.

Closer to the issue:

You drop a phone 1 ft and it breaks...?

2 ft?

3 ft?

I mean, where do you draw the line where it is somehow your fault and not crappy construction? I personally expect my phone to survive minor falls. Cosmetic damage and possible screen cracks from them, sure, but internal components failing is pretty bad. Of course anything involving concrete is borderline not a minor fall in my mind, but a car is presumably only a few feet off the ground. What swings me to agreeing with the OP about the fall is the fact that the phone basically fell apart and internal components were damaged as much from the force of the fall as the concrete surface (from what I can read).

All in all, concerning technical problem.
[Thunderbolt General] Hemorrdroid:
You use the guy who throws temper tantrums and chucks his phone as a supporting comparison? Lmao!

You broke your phone, plain and simple. If you want to come up with excuses all day, go ahead. Whatever makes you feel better. I don't expect any of my major electronics to survive a concrete fall, I hope, yes, but expect, hell no. Did your package say guaranteed to withstand at least one drop on the concrete? F no it didnt.

Also, the battery covers are one of the hardest to remove i have ever seen. This was no soft drop to send it flying off.

A better comparison to a corvette would be: you get a fancy new one, test out its cornering, but lack the required skill to keep control, you wreck into a tree and ***** and moan because your car is out of commission. Expecting someone else to assume responsibility. When in reality, you should have been driving a prius.
[Thunderbolt General] nerozehl:
LMAO! Now there is a good comparison.
[Thunderbolt General] wakestrong:
http://www.youtube.com/watch?v=sVWENT-kZrM shortest video for 56k or short and sweet

http://www.youtube.com/watch?v=L3HbEGaR2Aw

http://www.youtube.com/watch?v=_17sGzPSqtA

http://www.youtube.com/watch?v=vyg1hC7Bm7A

I think a lot of you are missing the point I'm trying to make here. This particular model in my opinion has screen issues from the factory. I made some videos to show the shoddy construction of my new phone. There is a significant gap on the bottom right corner, which leads to light leak. Many others have complained about the light leaking out of the bottom of the phone.

I would like to know if this affects the display or just the buttons that light up on the bottom?

No I dont expect my phone to be indestructible but when I see something that is designed poorly I will make my opinion heard. The attached videos are of a brand spanking new phone I got less than 24 hours ago from Best Buy.

Dont get me wrong I'm a lover of this phone just disappointed in the construction. Here is a video I made 2 weeks ago showing the superior speed we have over Wimax.

http://www.youtube.com/watch?v=NCAdDurQDVQ

LOL, I wasn't expecting it to break easier than an EVO. I've seen EVOs go through far worse than the fall my phone took.

Yes, sir.

That was worth a good laugh, you wouldn't catch me in a Prius.
[Thunderbolt General] CPCookieMan:
Here is the phone you should be looking into sir. http://www.verizonwireless.com/b2c/...etail&selectedPhoneId=5540&deviceCategoryId=2

Really, the soft touch on the back holds it in my hand way to well. I haven't dropped it yet. :)

As for construction (like I said it hasn't been dropped once) it feels really solid to me.
[Thunderbolt General] miketoasty:
Dude phones are basically laptops would you drop a laptop and expect it to work? No. Be more careful. Enough said. Oh and next time don't drop your phone. I have had android phones for a couple years and have yet to drop one because I take care of my 700 dollar piece of technology.
[Thunderbolt General] nerozehl:
I already stated my opinion in this matter earlier in the thread. But I thought it was prudent to note that watching your YouTube videos gives me such bad vertigo I felt like I was drunk. :P
[Thunderbolt General] wakestrong:
ok everyone's opinions have been stated but does anyone know if the buttons on the bottom have a separate light source or if the light source is the same as the screen's?

I asked HTC what they thought I should do and uploaded a video to them. The email responses I got back were call us, lol. I even asked if silicon is a suitable solution, no comment via email by HTC. I will have to call tomorrow.
[Thunderbolt General] Gr8gorilla:
This has got to be the most retarded thing I have ever heard in my entire life. Your scenario is completely unrealistic, and absurd. Mine however is your exact situation. The reality is more like you bought a blown glass figurine and dropped it and when it shattered on the floor, you cried and acted like you didn't understand why it broke. This is very similar to the old lady suing McDonald's for the hot coffee she spilled in her lap.

Any way, I have made my opinion known. I don't have any problem with you taking the phone back and getting it replaced for free. I have a problem with your childish attempts to justify what you are doing.

When I call a CSR and lie and tell them my phone screen just stopped working, I don't come on this or any other forum and try to get sympathy for what I have done. I just accept my Karmic debt and hope the payment isn't too much to stand. You will one day pay your karmic debt and all of the reassurance you got from people here won't make a bit of difference.

Basically what I have been saying all along dude, is I have no sympathy for you and I hope no one else does either. I am glad you didn't have to pay for a replacement because I don't want to pay for one either.

Why do you take so much offense with me saying that I don't want to hear you whine? That is all you are doing, you got your phone back, no charge after YOU broke it.

Frankly I am confused.
[Thunderbolt General] wakestrong:
HAHA, I didnt call CSR. I went into Best Buy and got a exchange because they believe that the customer has a right within 30 days to change their phone out. NOTHING wrong there and I never commited fraud or screwed anyone over so quit with that load of crap. I got my phone back no charge because of Best Buy's terms, not because of anything HTC or Verizon did.

I dont care for your sympathy, rather the purpose of this post is to prevent someone from buying the phone and thinking its similar in build to the EVO, that it certainly is not. I got lucky and broke my phone within 30 days. What about the guy that has it for 2 months and drops it?

Not sure if you realize it but everything about the display on this phone shouts short cuts and shoddy product development. Gorilla Glass which is suppose to be unscratchable to most common items such as a set of car keys can easily be scratched, Light leaking out the bottom of the display is not acceptable considering light loss will effect the display, there is a gap between the glass and the plastic on the bottom of the device on the replacement, and the back of the device leaves the screen vulnerable to a fatal blow such as what happened to me.
[Thunderbolt General] nosympathy:
i had to comment on this, as this really erks me. Having driven many high end cars, the one thing they don't "tell" you is that you must double clutch a lot of these cars if they have full manual trannies as they don't use gear mesh boxes and if you don't double clutch the car, you will blow the gear box as it can't take the strain of changing from a high gear to a low gear without raising the revs between shifts to make it a smoother transition for the car.

so your buddy bought the evo(car with gear mesh box) and you bought the thunderbolt(car without a gear mesh box) and then you get upset when you didn't bother to get all the facts on your own, and then killed your car, and then of course would blame the mfg because they don't tell you a well known fact on those kind of cars.
[Thunderbolt General] wakestrong:
Well on this board alone there are 4 people that have had the screen crack or go bad that we even know about and were not even a month into people owning this phone.

1. myself

2. the guy who commented in this post

3.

4.

2 of the 4 people had cases on their phones!

I know it was my bad for dropping the phone. Now I just want people to be aware this is an issue.
[Thunderbolt General] nerozehl:
Why do you keep going on and on trying to rationalize what you did or whose terms you were using or how you recieved a new phone? It doesn't take a flipping rocket scientist to tell you that if you drop a portable electronic device, it could break.

True, some are bulit better than others, but buyer beware when it comes to these types of things. Accidents happen, and everyone really does understand that, but don't hate on the manufacturer just because it breaks. I mean it has glass in it. And not bullet-proof presidential-safe 4-inch glass. We are talking about glass that's both very thin, and very sensitive (as are the other components of the device.)

How would your story have changed had you not broken the LCD, but rather a microcapictor on the board was jarred loose? Would you blame the manufacturer for not embedding the transistors and such properly?

I'm not trying to hate on you -- I get that what happened upset you, as I suspect it would anyone else -- I just don't really understand what you're trying to tell everyone else (as you say). You want to enlighten everyone that dropping the phone on concrete could cause the backing to fly off and brick the phone? I think most reasonable people would agree that such a statement goes without saying.

Good luck with the light-bleeding issue on your replacement.
[Thunderbolt General] mesmerbelly:
Good reason to go with uscc I know the phones arent as good but the belief plans have a dont ask dont tell return policy and you never have to sign a second contract to get the discounted upgrades for new phones.............sorry for interupting just browsing and saw this thread thought id throw that out there
[Thunderbolt General] wakestrong:
You have a good point, but it actually wasn't the glass that broke on my phone. The screen worked perfect still and was flawless, the digitizer is what broke. Everyone that looked at the phone was amazed it was stuck at the HTC boot screen. Had the glass broke I probably would have been more understanding, glass is fragile.

The moderators are free to lock this thread if they feel this is point less but I think they see a value in warning people the device maybe overly fragile, it might not be and my case is super rare but only time will tell.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] FirefighterDown:
I cannot flash any non Telstra stock ROM via SD card. Gives me "No Allow. 00028002" after "Loading" screen.

Yet when I put the Telstra Stock Rom on SD Card and it just goes "Loading"

My USB doesn't work which is why I need to flash the phone so I can take it back for repair.

wat do?! :'(
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] nbee:
Hi! just go to htc.com try to download the original rom designed for your device. Remember, your phone serial says wich rom is good for it. so it can be, that you have to change country and try to donwload there. for example: i have bought my device in hungary, but the original stock rom is under deutchland site, because the device is from there. If you find the correct rom, unzip the exe file. you will find there RUU_signed.nbh file. copy to the sd card formated as FAT32 and rename it to te LEOIMG.nbh. go to the bootloader mod: when the phone is off, volume down and power button. when it ask to reflash the device choose yes. and thats it. good luck.
[HD2 Windows Mobile 6.5 Q&A, Help & Troubleshooting] nbee:
For non Telstra roms you should to use Hspl. but there is required usb connection. for sd flashing non certificed roms, you have to use gold card.
[myTouch 4G General] shekki:
So I bought a mytouch 4G from a guy on craigslist. I looked at the phone before purchasing and everything seemed to be working fine. There weren't any major scratches or anything so I went ahead with the deal. However I noticed later that day that there were some blue spots on my phone's screen. They would appear in the background whenever there was a black background or white background.

I eventually called HTC and they told me I could send the phone in and have they fix it under warranty. I sent it in and received it in about a week. I was looking forward to using my mytouch 4G again and everything looked fine when I booted it up. There weren't any more blue spots on the screen. However there was something else wrong with it, which was my phone wouldn't charge. Somehow HTC messed up the USB port and now the phone doesn't charge.

Once again I called HTC and they said they were sorry that had happened and I could send it in as soon as they got me a prepaid label. They told me it'd take a couple days to be sent to my email. So I waited a couple days and I got no prepaid label sent to my email. I called HTC again and they said they were sorry that I hadn't received my label and escalated my case to get my label sent out to me. They told me to call back in a couple more days if it didn't come in again. So I waited those couple of days and it still hadn't called in. So I called again and they said they were sorry and that I should get the label either later that day or by tomorrow.

Finally I got my label and I packaged my phone to ship out. I sent out my phone today and it'll be there by tomorrow. I'm curious as if anyone has every had an experience like mine where they had such a bad experience.

I'm surprised that it took me calling them at least 2 more times for them to send out a label that they said would take 3 days at latest. It took them at least a week, counting weekends, to send me that label. Also I don't like that I get my phone back from the repair department only to have them mess something crucial to my phone up.
[myTouch 4G General] camalus:
Its hard when dealing with HTC directly. My experience with T-Mobile themselves has been great.

Sounds like HTC is taking note of Verizon's customer service.

Be happy they are honoring the warranty... I'm surprised they didn't make you deal with T-Mobile.
[myTouch 4G General] mulletcutter:
Sounds like the guy from office space, im a people person. Hahaha but just as long as they fix it and still under warranty. But what kind of email takes "days" to send? Weird
[Vibrant Q&A, Help & Troubleshooting] mulh6838:
Going on vacation in Mexico.. is there a way turn my data and phone off and just use wifi so tmobile doesn't charge me?
[Vibrant Q&A, Help & Troubleshooting] xriderx66:
Uhh.. go to settings > wireless and network> then uncheck the things i think thats it.

but when you are traveling, put it on airplane mode? then when you get to wifi connect to wifi.
[Vibrant Q&A, Help & Troubleshooting] SliderGT:
Go to wireless and network>mobile network and make sure data roaming is checked off. There's also a setting under message settings to disable mms retrieval while roaming. If you don't plan on using the phone to make calls just take the sim card out.
[G2 and Desire Z Q&A, Help & Troubleshooting] adrienspawn:
Just did a standard backup/wipe/gapps install to Cm7 RC4 from a Cm7 RC4 with non-functioning market and now I don't have any google apps at all.

Just downloaded the latest gapps for the G2/CM7 and installed it after a dalvik/partition cache clean and still nothing.

:(
[G2 and Desire Z Q&A, Help & Troubleshooting] dakkywantstodocrazysht:
Try reflashing altogether
[G2 and Desire Z Q&A, Help & Troubleshooting] adrienspawn:
Just restored to factory, wiped cache/dalvik, and installed RC4 with Gapps and Wipe enabled.

Now I'm still not seeing any gapps. Just went into Clockwork to install manually, says completed, but still didn't work. Man.

Must be an RC4 issue?
[G2 and Desire Z Q&A, Help & Troubleshooting] dakkywantstodocrazysht:
I am not sure to say I'm not running it but I had the same with rc3 it just would not take until I went back to my stock then flashed rc3 with full whipe