yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] theusername:
I had the Problem with my old DVP. Go into the EM app and adjust the proximity sensor settings.
[Venue Pro General] Shyatic:
What's the EM app?
[Venue Pro General] theusername:
Type ##634# into the phone dialer. It will launch, and install the EM app. The app is for testing and tweaking the settings and harware. Its well Dell's engineers use to set up the phones.

After you launch the app double tap the back area below the "MMS Settings" box and then type "qwertyuiop" on the keyboard and it will give you the advanced list of settings.
[Venue Pro General] Poopants:
Interesting, I just launched the EM app and checked out my phone settings. According to this app, my SD card status is "sd card status 107 (not ok)". I've been having the usual WiFi crash problems, as well as non-WiFi crashes when browsing intensive websites.

Recently I've also experienced things like my WP7 calendar deleting itself, and my Yahoo! Mail being unable to sync: when it refreshes I might see a week-old email as my newest message, or, a totally empty inbox.

Sure hope the DVP firmware update fixes this, or else I'm going to have a reason to get this model replaced under warranty.

EDIT: This was under the "Consumer Interface" test. I re-ran it and this time the status was OK. Hmm....
[Venue Pro General] mechmouni:
Can't spot proximity sensor settings in that menu... Can u please elaborate
[Venue Pro General] roytellect:
Yeah, me too. I create this thread and coming every 2 or 3 days. Luckily we have so many kindly ppl forward the message to right channel.
[Venue Pro General] mechmouni:
hi

i got the phone updated to 212 at the dell service center.. i don't know if u have those in the USA...
[Venue Pro General] someeh:
Is it suppose to come up in a different language? I don't know what the hell I'm looking at right now lol. It's in chinese wtf smh
[Venue Pro General] theusername:
Ok to get the the proximity and other settings...

1. launch the EM App and bring up the advanced menu (Double tap and enter qwertuiop)

2. Select the "RD Test" option and it will bring up a box for a code to be entered. Enter *#6336#

3. You now have a list differnt parts of the phone HW. Scroll down to sensors and select that and the select proximity sensor config.

4. Use the following settings for the P. Sensor. Only change these if you are having issuses with yours.

LED strength - 1

Diode Select - 2

Pulse Count - 43

5. Hit Set and you should be good to go! I have noticed the on some FW verisions is you power off the the phone these settings will be lost and have to be re-entered.

Now on another note, where the Hell is our update!
[Venue Pro General] someeh:
Okay, I dial ##634#... it loads up the app. A picture of a dog appears and then it brings me to the EM MMI Test. Is that normal? lol
[Venue Pro General] alodar1:
and not only that....Tuesday 10am PST is when the updates have been released.
[Venue Pro General] theusername:
Yeah thats normal! Lol Pre-nodo used to have like the matrix running down the screen for a min before it took you to the EM menu, now they have put the picture of a dog with a chew toy... I dont have any idea why! haha
[Venue Pro General] Thunder_47:
I for one like the dog with the chew toy, its a kind of comic relief.

its 4:30 in the UK atm, so I assume its 8:30 PST? i will be at dinner when the firmware is set to update, hope i get it :D
[Venue Pro General] DeekoVB5:
Yep....I reverted from Mango last night and I was going to fire up Zune in a little over an hour from now to see what happens ;)
[Venue Pro General] alodar1:
should have waited. That way we could have found out if the update will work over mango.

My first guess, unless they have come out and said so...is yes it will. If you can get mango on your device without the firmware, something in the software was changed to allow Mango to load. It should accept the firmware build regardless of OS.

Hope someone leaves Mango on to try.
[Venue Pro General] Zurvv:
f5 f5 f5... ctlr ft

repeat!
[Venue Pro General] theusername:
Is the update for sure being released today?
[Venue Pro General] murdo119:
Still no update from Lionel Menchaca's (dell blog) twitter site. :-(
[Venue Pro General] kcjlau:
nope, it was a wild guess
[Venue Pro General] DeekoVB5:
While they didn't specify device-specific firmware updates, they did say that after installing Mango you would no longer be a part of the standard update pipeline, which leads me to believe it would not have worked with Mango.

Eh...I needed to revert to NoDo anyway, I'm pushing out an update to an app this week and needed to test taht the NoDo version is still working as expected, since I've been using it in Mango.
[Venue Pro General] theusername:
Yeah, I can't find anything saying that the update is going to be today. Dell was supposed to release additional info about the update yesterday, but never did. Last I heard MS held back the update tell sometime the week of the 18th, this week. Anyone have any other details or any way of knowing its actually going to be today??
[Venue Pro General] alodar1:
correct, your update line points to Mango or internal based servers, with limited access. Didn't think of that....sorry.
[Venue Pro General] kcjlau:
can't find anything either. :'(

guess it won't be today... sigh and then I read the stories that they already ship it with the new version and some guy went to dell customer support and got it upgraded !!! I want it too!

sigh I want to sync over wifi ! dun care if it drains batteries ! :P

well have to patient, I manage to live without anyway....

if I only I didn't read that twitterpost fomr lionelatdell it wouldn't have made me waiting so eagerly past 2-3 weeks.
[Venue Pro General] frazell:
Take a deep breathe and relax...

If we know anything about Windows Phone updates (which we all should by now) then we know how we can expect this to roll out.

Microsoft makes all of their updates start rolling out on Tuesdays. So if the twitter post was accurate the update will start rolling out today. Does that mean we will all get the notice at the same time? No, Microsoft loves to do staggered roll outs so we will see them trickle in.

Also, Microsoft is on the West Coast so their time is decently behind the East Coast. Meaning they just crossed noon which is pretty early still.

So long story short, we will have to wait until tomorrow to know what the deal is for certain (meaning no one has gotten an update notification and we are on Wednesday it is probably safe to say it is coming this week). We can't jump on the update not coming mid-way through Tuesday :P
[Venue Pro General] theusername:
Well they originally picked the 7/15 (a Friday, not tuseday) for the update but postpowned until the week of the 18th. There is nothing to say that the update will be out today. Plus Dell said they would blog about it before the update was to roll out. So I think its safe to say its not coming out today. Plus its 12:35 pm, so people would have started to recv the update by now, and there is nothing. Just give them this week and Im sure they will come through.

Thats 12:35PM For Washington State, Microsofts home
[Venue Pro General] missionsparta:
We have already given them half of this year. Apparently they are strong believers in the practice 'if they give you an inch, take a mile'. Can someone name another phone that has had this big of a problem fixing this big of an issue?
[Venue Pro General] theusername:
Samaung Vibrant/Epic/Captivate/Fascinate - GPS doesnt lock on the phones.

Iphone 4 - Reception issues

LG G2X - Random force closes and reboot issues.

Your not the only person whos ever got a buggy phone Missionsparta. You could be like those Samsung owners and never get a fix or the LG G2X owners with no ETA. Get off the cross and wait. Dell is fixing the issue this week.
[Venue Pro General] alodar1:
get off the cross...heehehe....that alone is worth a Thanks...
[Venue Pro General] notebookgrail:
Update:

The FW update is rolling out tomorrow, if all goes well in MS world :rolleyes:
[Venue Pro General] missionsparta:
How about you get off your soapbox... your not the only one that has had a device that they would defend to the death, little boy.
[Venue Pro General] liquidiq:
Calm down buddy, here's a cute dog picture to lower your blood pressure.
[Venue Pro General] Wyn6:
Sorry. Those dogs are not cute! Blood pressure rising... rising...
[Venue Pro General] magicsquid:
Indeed. Someone better post a picture of some cute kittens before there's an all-out flame war :O
[Venue Pro General] Thunder_47:
That sir, is full of win.
[Venue Pro General] efjay:
My feeling is that MS bumped the dell update in favour of the Samsung one for greater PR effect.
[Venue Pro General] Ganondolf:
I think MS decided it was more important to get the Samsung update out first so they can close the book on the Nodo update problem and then release the DVP firmware update.

I assume MS knows there is more samsung devices sold than dell ones so it was best to fix that issue first.
[Venue Pro General] rvbarton:
I don't know if this helps or not, but I have a 32GB DVP, locked to AT&T, that I have been having issues with. I called Dell to RMA it, and boy has THAT been painful.

Long story short... After a month and many, MANY calls, I finally emailed the customer resolution department directly, and after them telling me the phone is on hold for the firmware fix, here is a copy/paste from his email:

Estimated replacement for product is 8/12. It could be late August before you could get the replacement phone.
​

My thought process tells me to not hold my breath...
[Venue Pro General] notebookgrail:
Its already known/communicated by Dell that ATT will get the FW update in August.
[Venue Pro General] Mann_Kel:
I got my replacement DVP yesterday for T-Mobile. It has the newest firmware .212

It seemed to be running great until this morning. I tried to download a game from the market place, and the wifi just stopped working. I couldnt see any networks until I reset the phone. There wasn't a complete lock up, so its improved, but it still doesnt seem fixed.
[Venue Pro General] efjay:
We've had the wifi problem much longer than Samsung's issues, it was just for PR's sake Samsung got their update earlier. And with the issue lingering for so long its no wonder there were not that many sold. Testing was finished back in June, they have been sitting on their hands since then. Could have released it anytime before now, but now they want to claim it as part of their "hardware improvement" updates. BS.
[Venue Pro General] nino2469:
Lionel just posted that the update will start rolling out today.
[Venue Pro General] missionsparta:
Oh... now there is a reliable source. hahahahahha
[Venue Pro General] ducttape36:
sweet jesus, our long national nightmare is finally coming to an end.
[Venue Pro General] nino2469:
if it rolls out will you finally quit complaining?

edit: and I'm not saying you don't have the right but if its released and it's fixed then I think it's time to let it go.
[Venue Pro General] Mann_Kel:
Hopefully my wifi issues were a one time occurance...
[Venue Pro General] theusername:
At least he is posting useful information for us, instead of you just whining everywhere. So is there any chance we can get the firmware update running Mango, or do you have to rollback to NoDo first for sure?
[Venue Pro General] missionsparta:
But clearly you find it ok to whine about me, hypocrit. His information has been 90% BS. Nostradomus has been less vague with a higher percentage of accuracy. I have been half expected this guy to tell us that Jesus is coming to pick us all up on the 14th of August and he is bringing Elvis and the Hell-Venue-Not-So-Pro update with him.
[Venue Pro General] frazell:
Roll Back should be needed. Microsoft stated that going to Mango put you out of the normal update stream so I don't expect to see the firmware update hit Mango. I'm downgrading them flashing the firmware then re-upping to Mango.
[Venue Pro General] alodar1:
Or maybe, Samsung was already on the list...since nodo and other updates have been out for a while and the dell update is only recently scheduled.

Yes, I bet there are priorities and priority lists. But I don't think Dell was pushed down anyone's list.

But, oh, sorry, it won't make so much of a good story if the reason was,,,,its not your turn yet. Sorry.:D
[Venue Pro General] efjay:
Come on, what's a dell venue pro story without a bit of controversy, eh? :) Now we can turn our attention to who will be the first to upgrade and post here. Winner gets a kitten!
[Venue Pro General] alodar1:
Did you see LIonels post on Twitter a moment ago....update is on for today
[Venue Pro General] efjay:
Yes, saw that but no report of an upgrade yet. At work so I cant check.
[Venue Pro General] kcjlau:
nothing yet....

waiting...
[Venue Pro General] magicsquid:
The firmware update is out!! Just updating now.
[Venue Pro General] arvidh:
Yes, updating now.
[Venue Pro General] efjay:
Get that man a kitten!! :)
[Venue Pro General] notebookgrail:
Give that poor fellow a break :D
[Venue Pro General] pjfan75:
I'm assuming those that got the update are just checking through Zune right? Nothing for me yet.

Are you guys on T-Mobile US?
[Venue Pro General] Shoot2ill:
In the same situation. Florida T-Mobile. I keep checking Zune.
[Venue Pro General] bbowman:
TMobile in Southern California, no update via Zune or phone yet.
[Venue Pro General] magicsquid:
A few more details.

When connecting the phone to Zune, the update is described as "DELL Update for Windows Phone".

The update makes a backup of your phone via the Zune software. Therefore, can take a while. On my phone, the update process completed successfully in around 35 minutes with no problems.

Firmware version is:

2250.1800.7392.212

Looking forward to having wifi on my phone :) and perhaps a nice cute kitten to keep it company ;)

p.s. on an unlocked phone.
[Venue Pro General] magicsquid:
Correct - I plugged my phone into my PC and the update notification was shown on the PC screen via the Zune software. (I'm on an unlocked phone).
[Venue Pro General] Shoot2ill:
Maybe it's getting pushed to unlocked phones first?
[Venue Pro General] Thunder_47:
didnt see anything when i plugged my phone into zune. I shall revert to Nodo and try again.
[Venue Pro General] kcjlau:
I have updated it! Unlocked version!
[Venue Pro General] magicsquid:
Just updated 12 apps from the marketplace using wifi without any crashes. As reported by the testers, it seems the wifi is fixed! Very happy :D
[Venue Pro General] the fight:
Where are you at? I wonder if they are enabling users via region.
[Venue Pro General] pjfan75:
Seems like it hasn't hit yet for T-Mobile US customers.
[Venue Pro General] efjay:
We're less than 2 hours into the rollout, should pick up steam as the day rolls on I expect.
[Venue Pro General] Thunder_47:
Nodo restore finished, Zune is downloading the firmware :D
[Venue Pro General] Loki1973:
Same here. Just upgraded to 212.

I'm unlocked too; Netherlands.
[Venue Pro General] the fight:
It was like that for NoDo too.

This part is killing me. I'm ridiculously impatient right before I'm supposed to get something. Literally, I'm the worst person to be around @ 11:55 on Christmas eve. I've probably paced for miles waiting for Chinese food to come after 15 minutes. :)

I wonder if the ethernet cable trick that worked for NoDo will work here...
[Venue Pro General] gauravr88:
For those folks who are getting the update, it may be useful to mention whether you guys have Mango installed or had reverted back to NoDo before you got the update.. Thanks!:)
[Venue Pro General] Wyn6:
Cell signal update?
[Venue Pro General] marcox92:
Update done

UK unlocked phone NoDo version
[Venue Pro General] gauravr88:
ya, the dell firmware update
[Venue Pro General] frazell:
Even if it were to show up and allow you to update from Mango to the new firmware I wouldn't recommend it. You need to have a NoDo restore base to go back to once NoDo releases. Microsoft stressed this very hard. So I wouldn't recommend you play that type of risk... Unless you want a paper weight in September.
[Venue Pro General] Wyn6:
No. I meant, can someone give an update on how the cellular signal is working.
[Venue Pro General] mason01:
Cincinnati Bell via Zune have gotten the update
[Venue Pro General] quantumforce1:
T-Mobile, Texas, Corpus Christi --- NOT getting the update. I am not amused! :(
[Venue Pro General] pjfan75:
No one on T-Mobile US has reported getting it yet.
[Venue Pro General] quantumforce1:
Hmm, well, I am still not amused. I'm tired of being last.

The DVP is suppose to be the flag-ship phone, and I'm tired of rebooting

500+ times per day (slight exaggeration for affect). But, here I sit,

hitting the servers every few minutes, waiting for an update to ease my burdens. Arghhhhh, what has technology done to me? :confused:
[Venue Pro General] Thunder_47:
Well I'll be, another person with Cincinnati Bell on XDA.

Also, is it safe to upgrade back to mango beta? I am in the process of doing so, wondering if there might be any consequences.
[Venue Pro General] Necrothug:
I'm pretty sure AT&T users will be last.
[Venue Pro General] rvbarton:
no.. proper phrasing is paramount...

AT&T WILL be last...

as usual..

/sigh...

/sarcasm off...
[Venue Pro General] quantumforce1:
Well, unless you have an unlocked phone, you won't be getting the update today.

@liveatsfu

Unlocked phones are getting the #dellvenuepro update starting today. 1hr ago
[Venue Pro General] magicsquid:
I think that's because Lionel's replying to someone who specifically asked about unlocked phones. Don't think it was a general announcement.

However, notice how Lionel always uses the word "starting". i.e. getting the updates starting today. He used the same wording earlier - suggests they may be updating in batches.
[Venue Pro General] mason01:
A few Tweets before Lionel specifically mentions that T-Mobile was supposed to be receiving the update today. Apparently it turned into unlocked and some regional carriers though
[Venue Pro General] missionsparta:
He got something wrong AGAIN?!?!? GTO ... I don't believe it...
[Venue Pro General] venelar:
Ha. Just. HA.

I feel sorry for the backlash this guy is gonna get. Personally, as an att user my hopes wont be up for another month.
[Venue Pro General] 457r4l:
t moBile woes

tried to force the update by turning off carrier and wifi and disabling network adapter then reenabling 3 seconds later spoof but no dice. These phone carriers and microsofts update rollout policy really chafes my balls
[Venue Pro General] canadariot2312:
I was actually going to try that later. I think I will unlock my phone now, carriers are getting on my last nerves.
[Venue Pro General] SPYDar007:
This is my first post but have been following this thread for a loooooong time. I guess sux to be with ATT but at least my DVP barely crashes.
[Venue Pro General] Igoran:
Succesfully update unlocked phone throught Zune. On Mango Beta it is not say that update is here. But then restore to NoDo and update come.

Nothing visible changes on new FW on first look, except new number 212 in version. (on my 8Gb DVP i haven't Wi-Fi lockups before).
[Venue Pro General] MJCS:
http://www.engadget.com/2011/07/21/dell-venue-pro-firmware-update-silences-wifi-woes/

Unlocked phones this week

T-Mobile next week

AT&T - up in the air
[Venue Pro General] Loki1973:
And I reverted to NoDo pre-update.

It may be a coincidence, but almost instantly after my restore to NoDo finished, after I reconnected my phone to Zune I got prompted for the Dell update.

I have used the prov.cab "hack" to get to Mango before, which I believe changes the location of the update servers (as someone already mentioned in this thread).

My device seems to be a bit snappier and more stable (hasn't crashed or frozen so far). Use WiFi almost constantly. Have seen no surprises yet.

Haven't watched the cell signal though. I did'n't even know there was a problem with that ;)
[Venue Pro General] Thunder_47:
looks like i am having some trouble updating to mango after the firmware update.
[Venue Pro General] pibrahim:
IIRC one of the testers mentioned headphone volume would be increased with the firmware (unless I imagined that) - could anyone confirm this?
[Venue Pro General] missionsparta:
This guy is a complete NOBODY. He is nothing more than a lunch boy. They are just humoring by allowing him to blog. He knows nothing more than the rest of us. And even sadder I don't think anyone at Dell really knows anything. This guy knows a little about that. That guy know some of this. And that guy knows next to nothing about either. Which pretty much says that all management and anyone that should be leading or giving direction is completely void.

How can you continue to screw something up -- over and over and over and over?

And before someone points to the carriers or Microsoft or whatever else scapegoat the apologist are going to use.... IT SHOULD NEVER HAVE GOTTEN TO THIS POINT... not even close.

They have made so many mistakes and complete goof up's that this is comical now. How many months did they deny there were any issues? How many of us called over and over, to just be told that, our phone call was the first time they had heard of anything like that. Then another 2 months of blaming it on user error. Then another month of stating it was impossible for it to be the memory card because that and WiFi were unrelated (for crying out loud--- people on this board did their job for them and found the root cause and they still ignored that for months on end). Then instead of fixing the issue, they spent 6 weeks after that, using all their resources to threaten everyone and anyone, with voiding their warranty if they fixed the units on their own. Then if you called and kissed enough arse, they would send you a phone with the 212 firmware and even an upgrade to 32gb. Then the rest of us were being told to keep waiting another 5 weeks; you were not a memeber of the Dell Venue Pro Exclusive Working Phone Club. Sprinkle in about 6 different dates promising to have these units fixed. Their legal department told me and Michigan's State Attorney General that the firmware fix would be issued on April 23rd --- what is the date?

Even sadder I have left out more than 3/4 of the story. What in all hell makes them think it was ok to continue to sell these damn things to unknowing customers? I have no clue how this has not become criminal. You sell stereo speakers out of the back of a white van knowing that they are thrown together with inferior components that will blow the second you turn them on, and you go to jail. The only thing Michael Dell is missing is the white van. I guess it is ok that he keeps selling crap all the while knowing they are majorly defective, because he uses the United Postal Service to sell his garbage instead of a U-Haul.
[Venue Pro General] Talkstory:
Well said missionsparta. Lionel is a nonexempt mouthpiece who, I'm surprised has not been fired by the higher ups as a scapegoat. Not to infect this thread with rants, but the lack of communication from Dell has been shameful. Though I love the DVP hardware and will likely enjoy it after FW 212 and Mango, I will never purchase nor recommend another Dell product for either home or business use. The first company to put out a decent vertical slider will get my business. Nokia, you listening?