[Venue Pro General] 937dytboi:
Well i hit up Dell on a chat, look what I came up with very interesting convo. She about pissed me off:

06/09/2011 04:57:20PM	Session Started with Agent (Lorraine_Anne_Lee_Tu)

06/09/2011 04:57:24PM	Agent (Lorraine_Anne_Lee_Tu): "Welcome to Dell US Chat! My name is Lorraine and I will be your Dell.com Sales Chat Expert. I can be reached at us_con_sl_apos_chat@dell.com or via phone at 1-800-289-3355 ext. 7284516. For our chat purposes, I may ask you to provide personal information"

when you request quotes, services, orders, or information. How can I help you today?

06/09/2011 04:59:25PM	Agent (Lorraine_Anne_Lee_Tu): "HI chris"

06/09/2011 04:59:37PM	CHRIS: "im an owner of the Dell Venue Pro on T-mobile. And i been doing some reading online about a fix for this phone or an update that is suppose to be released. When is that? Im pulling my battery 2-3 times maybe even more a day. This shouldnt be. Is it the O"

peratiing system or the Dell device.?

06/09/2011 05:00:23PM	Agent (Lorraine_Anne_Lee_Tu): "happy to help"

06/09/2011 05:00:36PM	Agent (Lorraine_Anne_Lee_Tu): "i can check on the technical updates"

06/09/2011 05:00:41PM	Agent (Lorraine_Anne_Lee_Tu): "in support .dell.com"

06/09/2011 05:00:48PM	Agent (Lorraine_Anne_Lee_Tu): "if they have posted anything online"

06/09/2011 05:01:22PM	CHRIS: "phone freezes up and cause me to pull the battery for a restart. seems to happen quite a bit when browsing online or in an app"

06/09/2011 05:02:10PM	Agent (Lorraine_Anne_Lee_Tu): "Just a few minutes pls"

06/09/2011 05:02:13PM	CHRIS: "I feel if I pay $600 for a phone that it shouldnt have these problems and im on my second device"

06/09/2011 05:03:44PM	Agent (Lorraine_Anne_Lee_Tu): "we can still very much replace them immediately"

06/09/2011 05:03:50PM	Agent (Lorraine_Anne_Lee_Tu): "when they are defective Chris"

06/09/2011 05:04:46PM	CHRIS: "so you are saying the third device will work correctly and i shouldnt have these problems"

06/09/2011 05:05:36PM	Agent (Lorraine_Anne_Lee_Tu): "yes, we want to give you a perfectly functioning device"

06/09/2011 05:06:48PM	Agent (Lorraine_Anne_Lee_Tu): "still on the updates..."

06/09/2011 05:07:29PM	CHRIS: "will this device have the updates in which dell is suppose to fix, if not i dont want it until they have these issues fixed"

06/09/2011 05:09:19PM	Agent (Lorraine_Anne_Lee_Tu): "Thank you for patiently waiting."

06/09/2011 05:10:22PM	Agent (Lorraine_Anne_Lee_Tu): "i'll push here the link"

06/09/2011 05:10:40PM	Agent (Lorraine_Anne_Lee_Tu): "oh"

06/09/2011 05:10:53PM	Agent (Lorraine_Anne_Lee_Tu): "there is no update as of yet Chris"

06/09/2011 05:12:36PM	Agent (Lorraine_Anne_Lee_Tu): "but this would be the site where it would be"

06/09/2011 05:12:43PM	Agent (Lorraine_Anne_Lee_Tu) sends page: "http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WW1&osl=en&SystemID=MP_VENUE_PRO&catid=-1&impid=-1"

06/09/2011 05:14:09PM	Agent (Lorraine_Anne_Lee_Tu): "if there would be updates Chris"

06/09/2011 05:14:39PM	Agent (Lorraine_Anne_Lee_Tu): "owners would also be notified over the air"

06/09/2011 05:14:42PM	Agent (Lorraine_Anne_Lee_Tu): "to their devices"

06/09/2011 05:15:00PM	CHRIS: "so im stuck with a defective phone until the update hits, a new device wont do anything i beleive"

06/09/2011 05:15:43PM	Agent (Lorraine_Anne_Lee_Tu): "3rd time's a charm"

06/09/2011 05:16:28PM	CHRIS: "is that right. So i spend $600 on the first device to only find out i need a newer phone to fix my issues. huh?"

06/09/2011 05:17:53PM	Agent (Lorraine_Anne_Lee_Tu): "no, it is also a hassle on our part and"

06/09/2011 05:18:38PM	Agent (Lorraine_Anne_Lee_Tu): "wasteful to come up with another too"

06/09/2011 05:19:02PM	Agent (Lorraine_Anne_Lee_Tu): "but there are concerns to be addressed"

06/09/2011 05:19:14PM	CHRIS: "True enough its a hassle and im sure im not the only person with the many problems the Dell Venue Pro suffers from. So everyones third device should work just fine"

06/09/2011 05:21:21PM	CHRIS: "when can my concerns be addressed, Ive had this device since December and none of them have been fixed yet. 6 months and no progress. What is Dell doing over there. People expect timely updates and fixes. About time they come out iwith a fix I will be ont"

o my next device and I can tell you it wont be a Dell device for sure

06/09/2011 05:22:03PM	Agent (Lorraine_Anne_Lee_Tu): "as long as customers"

06/09/2011 05:22:13PM	Agent (Lorraine_Anne_Lee_Tu): "keep on providing their feedback"

06/09/2011 05:23:45PM	Agent (Lorraine_Anne_Lee_Tu): "they will have a reason to keep on doing it until it's finish"

06/09/2011 05:24:29PM	CHRIS: "Its been a hassle before I even received the device and it hasnt gotten any better. This experience leaves a bad taste in my mouth about Dell. I was wanting to purchase an all in one device from Dell but im looking other ways from the quality ive received"

from Dell

06/09/2011 05:25:19PM	CHRIS: "I hope the feedback helps, but it shouldnt come to somebody complaining about their device in order for Dell to do something about it 9 months later"

06/09/2011 05:26:27PM	Agent (Lorraine_Anne_Lee_Tu): "I cannot remove the bad taste"

06/09/2011 05:26:45PM	Agent (Lorraine_Anne_Lee_Tu): "but maybe a better dish out of us might wash it down?"

06/09/2011 05:27:10PM	CHRIS: "Sine you suggest that my thisrd device will fix my issues, go ahead and send me a new device and we will see"

06/09/2011 05:28:50PM	Agent (Lorraine_Anne_Lee_Tu): "let me try to get in contact"

06/09/2011 05:28:56PM	Agent (Lorraine_Anne_Lee_Tu): "with tech support"

06/09/2011 05:29:08PM	CHRIS: "Well i hope someone higher up can read what im typing and know that there are plenty of others who fell the same and take this into account"

06/09/2011 05:30:29PM	Agent (Lorraine_Anne_Lee_Tu): "they do get reviewed by quality analysts and then make further reports"

06/09/2011 05:31:41PM	CHRIS: "somebody needs to be on someones butt because 6 months of no updates or fixes is getting out of hand. Dell's rep has considerably gone down the drain"

06/09/2011 05:33:09PM	Agent (Lorraine_Anne_Lee_Tu): "i'll try email, the phone is still busy (^^;)"

06/09/2011 05:34:15PM	Agent (Lorraine_Anne_Lee_Tu): "would you still have the order number for the dell venue pro Chris?"

06/09/2011 05:35:54PM	CHRIS: "negative. I can give you all my information though"

06/09/2011 05:36:51PM	Agent (Lorraine_Anne_Lee_Tu): "may i have the service tag of the product for the email?"

06/09/2011 05:37:28PM	CHRIS: "I dont know what you are talking about, service tag?"

06/09/2011 05:38:36PM	Agent (Lorraine_Anne_Lee_Tu): "yes, the service tag is the"

06/09/2011 05:38:52PM	Agent (Lorraine_Anne_Lee_Tu): "5 -7 alphanumeric digit"

06/09/2011 05:39:04PM	Agent (Lorraine_Anne_Lee_Tu): "found in the barcode sticker of the device"

06/09/2011 05:39:41PM	CHRIS: "8w7"

06/09/2011 05:42:06PM	Agent (Lorraine_Anne_Lee_Tu): "Would it be alright to ask for your name, number and address?"

06/09/2011 05:43:51PM	CHRIS: "christopher "

06/09/2011 05:46:09PM	Agent (Lorraine_Anne_Lee_Tu): "and then i'll use c_eazy937@yahoo.com"

06/09/2011 05:46:24PM	CHRIS: "thats fine"

06/09/2011 05:47:15PM	Agent (Lorraine_Anne_Lee_Tu): "finished, i have received message that a dell rep from tech support would contact you within 24 hours"

06/09/2011 05:47:31PM	CHRIS: "ok"

06/09/2011 05:48:47PM	Agent (Lorraine_Anne_Lee_Tu): "after which he make some remote diagnosing"

06/09/2011 05:48:56PM	Agent (Lorraine_Anne_Lee_Tu): "before authorizing a dispatch for a new phone"

06/09/2011 05:49:19PM	Agent (Lorraine_Anne_Lee_Tu): "thank you for bringing this matter up"

06/09/2011 05:49:51PM	CHRIS: "hopefully they can fix some issues that need fixed asap"

06/09/2011 05:50:18PM	Agent (Lorraine_Anne_Lee_Tu): "yes i do too"

06/09/2011 05:50:28PM	Agent (Lorraine_Anne_Lee_Tu): "Would there be anything else we haven't covered yet?"

06/09/2011 05:50:39PM	CHRIS: "well i beleive thats it"

06/09/2011 05:50:43PM	Session Ended