yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] missionsparta:
So if there is already a firmware created to fix this issue, what in all hell are these CLOWNS waiting for? This has become such a HUGE fiasco, you would think they would be going like gangbusters to get this thing out. Instead we have Lionel, picking and choosing who gets to be the choosen ones and get one of the Willy Wonka Golden Tickets.

This has got to be the WORST electronics launch I have ever been part of. Even scarier is I have to still consider this a launch 5 months after it's release, because they are still trying to fix day one issues.

I have tried the polite attitude. I have tried the concerned. I have tried pleading. I have tried begging. I am now at the stage where I just hope their whole Dell mobile department dies a horrible death of gonorrhea. I think not one of them is capable of their jobs. Every person I have talked to, just talks themselves straight into a circle and knows NOTHING about the product their lively hood deals with. They need to fire who ever is now in charge of Dell Mobility and start firing the next one in line each day after, in which this problem still persists. Eventually they will get rid of the cancer this way.
[Venue Pro General] domineus:
let me know I called them on sunday and they said no one would budge on giving me a replacement with nodo included

and I said why are other users being given this option when everyone else suffers?
[Venue Pro General] notebookgrail:
I was pestering them left and right for the past 3 months, so they must hv had enough of me and gave in.
[Venue Pro General] Spinstorm:
Direct Contact For Dell Support?

I am UK based and my venue pro has many issues but UK dell support won't even respond to me and I can't use US support as I don't have a US address.

Has anyone got a direct email for someone at Dell who could help me?

My screen is not straight, I'm getting freezes on BOOT - it literally won't do anything. So any help would be appreciated.

My problem lies in that it is a US VP and I am in the UK. Thanks.
[Venue Pro General] domineus:
which is quite understandable...it's ridiculous that we have to go through this to get our demands met
[Venue Pro General] cdgoin:
I got a replacement from Dell yesterday and asked for a phone from the NEWEST batch.. in the hopes they did fix a manufacturing flaw that let lint under the screen...

THEY DID !!

Firm : 2250.1800.7355.206

Hardware : 112.576.2.0

Zune upgraded it to NoDo with no "tricks" required. But I will say I was kind of surprised it wasnt installed already.
[Venue Pro General] jaksonvance:
No firmware update if running Mango?

I can't be running Mango and update the firmware????? How is it that I can go back to NoDo and then back to Mango...I do have a developer unlocked phone and have updated to 7712...
[Venue Pro General] venelar:
You restore the NoDo backup Zune made when you installed mango, update the firmware, then re-update to mango again.

And when you go back to mango, make a 2nd copy of your nodo backup somewhere else on your PC as you'll need it to update again later.
[Venue Pro General] notebookgrail:
ATT FW updated for DVP is scheduled for Mid-August if all goes well. According to the sources, it's a lengthy process with ATT (ATT to blame and not Dell/MS).

I will keep you updated as we get near to it.
[Venue Pro General] ElijahHouck:
I just bought a DVP from AT&T, although unlocked, and it came with the new firmware. No crashes whatsoever so far, and I definitely love the device.
[Venue Pro General] jaksonvance:
OK so if I go back to NoDo...and update the firmware...do I have to use something like mangoforall to go back to Mango or is there a backup made of the mango...or will Zune just offer Mango to me again?? originally got Mango through the invitation thing...
[Venue Pro General] tai4de2:
Does AT&T sell the Dell Venue Pro? That would be news indeed.
[Venue Pro General] peeps:
No, Dell sells and AT&T version.
[Venue Pro General] peeps:
any word on the at&t update?
[Venue Pro General] goatslayer85:
Loving my dell venue pro with firmware and mango update! :D
[Venue Pro General] notebookgrail:
Same message as before - http://xdaforums.com/showpost.php?p=16156507&postcount=583
[Venue Pro General] jruser:
It is mid August now.
[Venue Pro General] Kenji117:
My guess is around the 20th. That, according to @amyatdell, is when my 32gb replacement device is supposed to ship out.
[Venue Pro General] jruser:
No news for AT&T owners? We are going past mid-August into late August. Would at least like some news.
[Venue Pro General] gentzleon:
Where did I get a 32 gig...theres only 8 or 16
[Venue Pro General] peeps:
Any of you with the inside track with Dell folks, could you please find out about the AT&T update? The folks on Twitter (Amy and Lionel) have gone silent on the subject...
[Venue Pro General] venelar:
According to Lionel (heh, whatever) it's wrapped up on dell's side and just need AT&T to push it out. Just sucks for those of us with Dell/AT&T devices, we get a double dose of fail.

One question I've often had is to the beta testers of .212 here at xda...how was it applied? did dell ship you a device with that firmware? or give you a file/app to install it and if so, could it be shared?
[Venue Pro General] notebookgrail:
Dell shipped us a Device with .212 Beta FW on it. I wish it was a file :(
[Venue Pro General] macjr82:
At this point if I called and complained would i get anew phone with the new firmware? What issues warrant a new phone and which will they say just wait for firmware?
[Venue Pro General] macjr82:
well I made the call and they are replacing my phone, but they say it will take 2 weeks b/c they are out of stock. Worst yet, they say I must call back in two weeks in order for it to be shipped. Why can't they just put in the order now and ship it in 2 weeks when they are in stock?

I have a 32 gb at&t, will the replacement have the new firmware and will it till be 32gb? I've heard tell they weren't selling those anymore.
[Venue Pro General] bbowman:
the big rumor is that Mango will be released mid-September and that new or replacement phones will wait to be sent out at that time with Mango installed. if they say 2 weeks then it kind of lines up with the rumor.
[Venue Pro General] macjr82:
Would it be even worth it at thiis point to update my current DVP to Mango?
[Venue Pro General] bbowman:
i haven't manually upgraded mine, i can wait. it works just fine with No-Do plus firmware updates.
[Venue Pro General] MrAdelphi02:
My DVP phone is coming Sep 16th, its a replacement for the phone

i currently have...

So im presuming it will have Mango installed
[Venue Pro General] magicsquid:
The big Microsoft Build conference is from 13 to 16 September. Maybe the timing is more than coincidence.
[Venue Pro General] pjfan75:
How do you know already that they fixed the lint/dust issue? On mine it took a few months until it was noticeable.
[Venue Pro General] cdgoin:
I called and had mine replaced with "one of the new batch". Supposedly small manufacturering fixes were in order too.. (I was having lint under the screen issues).

FW: 2250.1800.7355.206

HW: 112.576.2.0

Radio: 2.2.50.18

HW Radio: 8250

Boot: 7.27.10

Chip: 0.36.2.0

VS

FW: 2250.1500.7004.105

HW: 112.576.2.0

Radio: 2.2.50.15

Radio HW: 8250

Boot: 7.27.1.0

Chip: 0.36.2.0

Seems the HW isnt revised though..

Also noted the SD Card was a clearly marked Class 4 (8GB) and looked different that the one on the old phone. So I think Dell has made a number of corrections on the new phones.
[Venue Pro General] cdgoin:
I THINK the issue is the space between teh glass and the screen itself is exposed by the speaker hole. Coudl be a tolerance issue or they need a gasket or somethign there.
[Venue Pro General] foresterLV:
My phone (EU version) shows in Settings/About:

Firmware revision number: 2250.1800.7355.210

Hardware revision number: 112.576.2.0

In EM utility:

SW version

2250.1800.7355.210

HW version

2.1.2.0.0

And it is still freezing when turning on WiFi and performing downloads in market place. Without WiFi works smooth though.
[Venue Pro General] notebookgrail:
Ok. Got the new replacement phone overnight and it has all the goodies with latest and greatest patches. Coming to the Wifi, its still iffy. I was able to put thru the test. Downloading a ton of apps over wifi. All was going well until the remaining space reached around 7-8GB..That's when it hanged. Not sure if i had let it do its thing for a while, it must hv downloaded (becos the phone was responding to , but so slow). Anyway, i ended up rebooting with battery pull.

Bottomline, still wifi freeze and crash persists. Me thinks it has to do with the card or the driver/fw dell uses.
[Venue Pro General] jessej:
I received my replacement yesterday. Updated firmware included and experienced basically the same thing as notebookgrail did with his. I did run it with the manufacturer installed version of NoDo while installing all of the apps to create a new backup though. One thing that I have found with the new firmware is that while the phone still freezes up it does so in a totally different manner. Unlike the previous total freeze this one has froze but will correct enough to kick back to the home screen if you press the windows key. Once it has returned to the home screen the phone appears to get back to fully functioning with smooth scrolling on the home screen but trying to launch any app including phone, messaging etc... Results in a loading screen and a kick out then generally a freeze.

I was able to install a bunch of apps over WiFi last night leaving it on but when it got down to the final 3 downloads (all Xbox live games) it repeatedly froze. I also have had the phone reset after a freeze and bring up a message saying that the internal storage has failed giving a message that says to remove or replace the storage with a compatible card. It gives the option to turn off or make an emergency call. A power cycle has always brought back the card functionality though unlike a previous phone that the memory card failed in.

I have also seen speeds on WP Bench increase on the memory score up to 3.9x on the write speed from 3.2x max on previous phones which makes me think they have used different cards. Overall it appears to be more stable in my limited time and use with it but it has also shown similar freezing.
[Venue Pro General] notebookgrail:
Same as jessej w.r.to freeze behavior.

I left the phone overnight on wifi and today morning surprisingly it didn't freeze or crash. Stabler so far. I will keep on wifi for as long as i can and see what happens. If its only during heavy download, i might be ok with it.
[Venue Pro General] notebookgrail:
Update on the new FW replacement 16GB phone:

I have had wifi on for over 2 days now and no crashes so far.
[Venue Pro General] roytellect:
So seems dell already have a firmware fix for the freeze issue? But why they do not release it to the mass? Do we really need to send our phone and claim a replacement?
[Venue Pro General] hipzilla:
The WiFi performance on the latest batch of DVP's with the 206 firmware is horribly inconsistent.

I made it about 5 days without a WiFi related crash on my new replacement which led me to believe that the issues had been fixed. I'm pretty sure I even posted on these forums saying such. As I've learned since then, the WiFi is totally hit or miss. Sometimes I can stream YouTube videos with WiFi enabled all day without any errors, other times I load up a simple webpage and the entire device starts to lock up.

For me the most annoying part of this is that on my previous device lack of TMobile 3G in my area wasn't a big deal because I am around WiFi constantly. Now I struggle through the day on EDGE which leads me to use my DVP like a dumbphone instead of a smartphone.
[Venue Pro General] Shoot2ill:
I received a replacement phone yesterday with updated firmware. Wi-Fi freezing still occurs, though it's now more hanging than freezing. Sometimes if I let the phone sit for a minute or two it will "catch up" and go back to normal. But apps still crash, still have to pop out the battery, etc.

I called Dell Mobility support, and the lady I spoke with (Kim) said that they are rolling out a firmware update to all devices on May 18. Take that with a grain of salt, obviously.

So that's my 2 cents. I still LOVE this phone. But functionality without Wi-Fi sucks...
[Venue Pro General] uKnowChinchilla:
Besides having major issues that are Wi-Fi related, the phone now suffers from a slider reboot issue. The Wi-Fi issue is one thing that I can work around, but the slider reboot is definitely not one of them. For instance, I flick the keyboard upward to reveal the keyboard, then I flick the screen downward to have the screen go completely black. Pressing and/or holding any button on the phone provides no response whatsoever. I have to completely remove the battery to have the phone reboot again. This lockup occurs even when I flick the screen upward to reveal the phone. This is becoming a new level of upsetting now. :(
[Venue Pro General] Zephnath:
You are not the only person I have heard the May 18th info from. An article at the Mobility Digest had the same information, but the writer was not able to verify the information by calling Dell. So lets cross our fingers, but not have to much hope, given the track record Dell has had and all
[Venue Pro General] efjay:
The MD article was quoting Shoot2ill post above, nothing new here apart from more BS from Dell.
[Venue Pro General] notebookgrail:
Ok...When i thought all is going well, today something dreaded happenend. Today the alarm didn't go off. So when i woke and saw the phone, it was saying the message 'SD not accessible, so turn off and reboot...bla..bla'. I ended powering off and powering on - all is back to normal. Guess leaving it on wifi for 4 days now must have irritated the Dell gods in the phone :). Going to see it for couple of more days without wifi and see if the issue occurs.
[Venue Pro General] alodar1:
That message sometimes occurs when the card is not seated totally. I also received that message when using the class 4 card...but not the class 2. My WiFi is always on...so ots probably not that.
[Venue Pro General] alodar1:
I have heard a similar date also. Contacts at windows phone are considering the incorrect system memory issue as a primary cause. That might be interesting in itself.
[Venue Pro General] notebookgrail:
Interestingly, its the stock card. I didn't even change it yet. May be Dell started using class 4?
[Venue Pro General] hipzilla:
Slider resetting the phone is a hardware issue and should (still) be covered under warranty from Dell. It's not a problem that will resolve itself with firmware/software updates, so I recommend you contact Dell and have them send you a new device.
[Venue Pro General] kartbart:
My 8gb purchased last month came with class 4.
[Venue Pro General] pjfan75:
I believe the Dell has always used class 4 cards in both the 8 and 16GB models.
[Venue Pro General] Shoot2ill:
Also had this problem with my first DVP. I'd slide out the keyboard (sort of a pushing motion, letting the mechanism do most of the work), phone would reset. Had to start sliding it very slowly so that there was no hard hit at the end of the sliding process.
[Venue Pro General] frazell:
I can't help but throw my hands up at the whole update situation on Windows Phone 7. I honestly feel this firmware release is delayed by Microsoft and not Dell...

I mean seriously why would Dell be shipping a firmware with the major build number tied to the Feb. NoDo build (7355) on their new and refurbished phones now, but now releasing it to us? The only reason I can think of is that Microsoft is required to push our firmware update via Zune and they have been stalling.

That leaves us and Dell in a tight spot. Dell can't release timely updates to fix our major issues... Even worse they can't communicate because the truth just is that they have no idea when it will be released.

Centralized updates for the OS makes perfect sense, but I don't see why the OEM shouldn't be able to push out their own firmware updates via their own tools... Or why Microsoft just doesn't push an OEM firmware update instantly...
[Venue Pro General] pjfan75:
Other OEMs have been able to release firmware updates through Zune though. Not to mention that Dell is the only OEM having these major stability issues. Could be any number of reasons why Dell hasn't released it to existing owners - still working on update process, adding more features/fixes before releasing etc.
[Venue Pro General] domineus:
let's also recall that dell has promised this update since january to go with nodo and not post nodo. It was dell that said april 18, not microsoft. Let me say it again, like I've said since october

dell will screw their customers. And it seems like with every release of a product, they will screw it up. From desktops, to laptops, to tablets (dell streak), dell will make you regret ever purchasing a device from them

And the venue pro is another ugly example of this
[Venue Pro General] frazell:
I am merely speculating, but we don't know where these other OEMs firmware fit into the pipeline. For all we know HTC could have pumped that updated firmware to Microsoft two weeks after WP7 devices started shipping and they just got released post NoDo.

I am just basing my speculation on the flares that are thrown our way...

The version string on the firmware suggests that Dell wasn't lying to us. I mean look at the version string of the firmware on my replacement device with the new firmware, 2250.1800.7355.206.

The only thing we know about that part I highlighted is that OS build 7355 was in fact the original NoDo build before the Samsung mess.

With Dell actively shipping this firmware and the version number matching the original NoDo build I'm inclined to believe they were honest in wanting this update out with NoDo.

My only point is this, if Dell is the road block here then why are they shipping new and replacement devices with this updated firmware?

My replacement was for a hardware issue and I didn't ask for a "special firmware updated version" or anything magical.
[Venue Pro General] phuguet:
I installed a Komputerbay 32GB MicroSD SDHC Microsdhc Class 6 in november when I got my Dell Venue Pro. (you can get it form Amazon for $77).

I never had any of those freezing problems people are talking about, and my secure wifi is on all the time on it.

I'm waiting for the Firmware update so my memory is correctly handled to 512 instead of 255 (that should solve some of the big application crashes).

Hope that helps!
[Venue Pro General] roytellect:
What is Samsung mess?
[Venue Pro General] youkdxp:
"May 18",can you take more info for us
[Venue Pro General] efjay:
Called Dell mobility today and the lady said a patch was in the works and did not have an ETA for it to be ready. I'd bet May 18th will come and go and still no fix for the DVP.
[Venue Pro General] missionsparta:
I received a new unit with the firmware update (phone also came with dust under the screen -- AGAIN). The firmware fixes NOTHING. When using WiFi, instead of crashing in instances like it normally would, the device catches the problem and kicks you out to the homescreen. From there nothing will open.... not your apps ... not your calender... not your people hub... not your phone hub. Anything you click loads for 3 seconds and then kicks right back out to the home screen. So instead of crashing, it saves the phone from that, but requires you to reboot it anyhow to get back to working order. These phones are a joke.
[Venue Pro General] Sangheili:
FYI:

I received my ATT Venue Pro today, the firmware version is 2250.1800.7355.209 and the OS version is 7.0.7355.0
[Venue Pro General] alodar1:
tHis is interesting. ROW firmware is 210. New US was supposed to be 206. ATT is 209. I'm wondering if we will all see an update to the firmware update. I suspected the delay was to get a new one out...post 206 that is.
[Venue Pro General] Shoot2ill:
But... AT&T obviously must have known about Dell's firmware issues with regard to Wi-Fi. Do you really think they would have distributed defective phones knowing that? I mean... I guess they could have...

I'm running 206 and my **** freezes after about 30 minutes on WiFi.
[Venue Pro General] alodar1:
of course they did. Att signed on in January for the Dell. As I have said a few times, firmware is not the only fix, and 206 is not the answer. I've had 206 since mid march. It helps but does not resolve. Att would not have accepted this device without something in play. Its a good phone, but mot great. The att firmware most likely is different for a couple of other reasons though. Like the focus it probably has hotspot settings. I'm hoping there is an additional tweek for WiFi
[Venue Pro General] cdgoin:
Real question is will AT&T sell the phones at Retail.. or will our phones always be unique since no one will know what they are.. Really wonder once (if) Dell sorts out the phones if they will start retail sales at T-mo and AT&T (or maybe Best Buy) since of course I can't imagine they are big sellers outside the geek community. Since most have no idea they exist.
[Venue Pro General] alodar1:
My understanding is, TMO and Dell may never agree on instore phones again. The rumor has it that TMO at 1 time did sell Dells in store..but something occured that put that relationship in danger. As far as ATT....don't know. I can't imagine ATT going out on a limb to sell a phone it doesn't need. They currently sell HTC, LG and Samsung Windows Phone's. A Dell does NOT drastically alter that lineup. They may have agreed to the VP after they took the Venue. I was hoping hte Venue was a WP7....I like hte Dell...the keyboard has become a non use thing for me.....so.....the Venue was nice.

I expect that Dell will offer the updated firmware....updated in that it will be an update from 206, not 105. That by itself is the delay right now....not offering it at all.....like I said earlier, I've had the firmware since mid march....so its been available. The firmware was ready for hte 7355 release....in Dec/Jan...so that should tell you how long its been in play.
[Venue Pro General] efjay:
With all the problems this device has had its no surprise no carrier would want to carry it in store. The number of complaints and returns would be astronomical. Why tarnish your rep by carrying a lemon?
[Venue Pro General] alodar1:
I think thats not it.

Look at how many phones are released every week. Not all are hits. Most are not. Some are absolutely horrible. This Dell is horrible to you, becuase you bought it. It stands out because its personal to you.

Look at some huge examples of bad....the new Thunderbolt....massively a disappointment. Remember the Blackberry Storm...so bad it was pulled then re-released a few weeks later. Apple iPhone 4G Left handed phone? The impact of a new device is most inflential when its the one you bought.

On the other hand, I think the Dell is ok. But nothing I can say can convince anyone that has had a problem that it is good. No one comes here to say....this is a great device. They come here to say ..something is wrong. We do not know how many people are sitting home saying...good phone. If I said most people probably fall into the latter, people will not believe it. Yet Dell continues to sell the phone and expand the phone to other countries and carriers. To me thats an indication that problems are not 100% like we think, and most people are quite satisfied.

Hard to believe yes....but, carriers did pull the Storm. They stopped selling the KIN. Other phones have left the market. If the Dell was so crushingly bad, it would not still be for sale and AT&T would not have picked it up.

....or so the theory goes.