[Venue Pro General] kbeez34:
This was the response I received directly from a Dell rep:

"On behalf of the @DellCares Social Media Outreach Team and @LionelatDell, I am following up on the issues with your Dell Venue Pro. Please let me first state that on behalf of Dell, I apologize for the delays in addressing ongoing issues with your product. Unfortunately, there are some aspects of the updates that we cannot control. As you are probably aware, there is a delay for both the Microsoft and Dell updates. In the interim, we would like to offer you a new exchange unit that includes the 2.06 Microsoft update which should resolve the freezing and various other issues. We would also like to continue our communications with you to identify any additional issues."

My follow-up email to the Rep:

"This 2.06 update from Microsoft - where is that contained on the device and can I see if my device currently has this? All of the information in your table is correct but the device I currently have is not having any issues. I'm concerned that the 2.06 update is just the last portion of the firmware on the Dell Venue Pro. If that's the case my firmware is already at 2250.1800.7355.206. I am almost afraid to swap units if this is indeed the case because my first device had the same firmware as the replacement one I received that is working flawlessly. I also would like to help in any way though with further efforts as I told Lionel previously (always willing to help ;) ). Please let me know where I can find if the latest update has been applied already and I will let you know. "

Her response:

"Thank you for your reply. Here are instructions on checking your current OS version:

Which version of Windows Phone do I have now?

To see which Windows Phone operating system (OS) version is currently installed on your phone, do the following:

1 On Start, flick left to the App list.

2 Tap Settings > About > More info.

I apologize. I thought you were having issues. If you are not and you have the latest software, please let me know."

Again... my response - and I'm getting quite frustrated...

"That's what I'm asking you. I don't know if the 2.06 Microsoft update you are speaking of is the part of my firmware already on my phone or not. I have the OS version update 7390 and I already listed my firmware below. Please let me know if that is the most current or if there is a newer firmware that is on these repaired phones."

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This is where things stand. CLEARLY these people really seem to have NO clue what is going on. It's frustrating they don't seem to know their own terminology and cannot tell me what this mystical 2.06 update is let alone if or more importantly WHEN the Dell firmware will drop for this device. As I said before and as their first response to me dictates - turn your devices in and hope for the best when getting a replacement. It almost sounds like internally they know the cause of the issues and are starting to slowly fix the units. Both phones I've had so far were both clearly opened boxes which to me signifies that they were opened to have either firmware or hardware fixed/memory cards replaced. Granted I got lucky with my replacement device on the same OS and firmware that is working. Best of luck to everyone in this extremely frustrating ordeal.