yashsingh1/xdaforums huggingface dataset:
[Venue Pro General] quantumforce1:
I said (typed) this yesterday, and I will say it again ... so if anyone from DELL every cares to read and see this ...

I will GLADLY update with the FW 8 months after the phone was finally delivered. I will go to Mango even. Then when Nokia starts releasing their phones ... I will, again, GLADLY ditch this DELL and NEVER purchase another product from that company.

I am not even sure that we all don't have the makings of a class-action against this company if we wanted.

We live in a day and age where, we as consumers, allow big corporate profits to walk all over us and we sit back and just take it. We can make a statement to Dell that they will understand .... stop buying ANY and ALL of their products.

missionsparta --- I couldn't agree more. The fact that they have continued to sell this faulty product. Is that class-action(able)?

/rant finsihed - they are no longer worth my effort.
[Venue Pro General] theusername:
This thread is for FW update and news. We have all been frustrated by the phone and Dell. But your cluttering up this one up with your useless *****ing, please take it else where or start your own.
[Venue Pro General] jruser:
So is it possible to unlock an AT&T or T-Mobile model and then get the upgrade?
[Venue Pro General] theusername:
I tried that and I didnt have any luck.
[Venue Pro General] efjay:
That wont work as the phone is still technically an at&t/t-mo phone but SIM unlocked after the fact, would still be identified as a carrier phone. The phones getting the updates now were never SIM locked and are identified as Generic so are classed as unlocked by the update system.
[Venue Pro General] aFo3262:
Seriously, who tolerates a phone crashing 25x a day for 7 months lol.

Anyways, hope it's ok to ask, but I was thinking of swapping out SD cards in my DVP to a 32gb. Think that'll affect me getting the firmware update, or should it be ok? Thanks.
[Venue Pro General] missionsparta:
Do what I did. Wait for the phone to crash due to a card failure. A message will come up that tells you to remove and the replace the memory card to fix the issue. When that happens, take a picture of that screen to legally cover yourself from them trying to void your warranty. Or if worse comes to worse, if you ever have a warranty issue, message me and I will send you the photo.
[Venue Pro General] theusername:
No, switching to a 32 gig card won't effect your update. MS servers will still read you phone the same as it did before.
[Venue Pro General] magicsquid:
If your phone is unstable, it might be better to leave the SD card until after you have the firmware update.

This will allow you to confirm that your phone is 100% stable using the old SD card and new firmware. If not, you can send your phone back to Dell.

Otherwise, if you have any problems, you'll have to do additional work to check whether the problem is your phone or the new SD card.
[Venue Pro General] aleunge:
Just received my unlocked aws 299 dvp from dell and yes, 212 is on it. But to my surprise, now there's a Connection Settings app for changing mms settings.. finally! I had an older dvp from earlier this year (with newest update pre-212 installed) and there wasn't a way of changing MMS settings (hard reset with Mobilicity SIM didn't work either). Now Mobilicity picture texting working!

Also the newest EM app is now super limited. No ways of calibrating the screen, running tests, or locking specific bands anymore. Bummer.
[Venue Pro General] Joelh1:
July 26th is the date for T Mo users. Yea!
[Venue Pro General] dr_phillgood:
Congrats! Is this a T-Mobile version? Are you planning on installing Mango, or do you think it's unnecessary?
[Venue Pro General] kcjlau:
lol old man, you didnt got your device swapped by dell? You knew wifi didnt work right, so maybe don't turn it on and it won't crash 25 times a day. Well anyways you are the same twitterer who said we should sue dell? Btw it is true that they shouldnt ship something with this kinda defect, or if they knew they should have removed wifi option completely and bring it as a new feature when they got it right, kinda like some of the features of mango
[Venue Pro General] lbp775:
I guess I'm lucky because mine locked up only once in the 4 months that i've had it. Seriously, I would have ditched the thing after a month and a half if it were that unreliable. That's with any device...

As far as the update is concerned, I can wait another week. My main complaint is the headset volume.
[Venue Pro General] notebookgrail:
The new EM is still a old one for past 3 months. Here is the details i posted on how to get to the hidden menu's.

http://xdaforums.com/showthread.php?t=1025341
[Venue Pro General] yohshua:
ok guys keep this thread on topic and no more fighting if i have to come back for the same thing thread is gonna get locked

so please try to keep on topic and if you dont have something nice to say dont say it ^_^
[Venue Pro General] kcjlau:
The Netherlands, bought from eXpansys, had only wifi crash problems, updated with new firmware, wifi doesnt make my phone crash anymore. That thing still gets very hot though when using wifi, further I c no other improvements.
[Venue Pro General] Igoran:
I'm installed Mango beta 7661 on new 212 FW without any problems. Process same as for 210 FW and described on forums many times. Nothing specials.
[Venue Pro General] ephronwilliams:
My DVP

I ordered my phone about a week ago when this thread had only about 30 or so pages. You guys had me sweating bullets . Paid $54 for the phone. 16gb. I'm a T-Mobile Customer and it is locked. I was somewhat relieved to find out that my phone shipped with .212. I works wonderfully. I wont have to wait forever for the update. And I still have a warranty:D:D:D

Just lucky I guess
[Venue Pro General] Shyatic:
Well, I guess I wait until next week for the update.

That said, I'll never buy another Dell Phone again.
[Venue Pro General] grigsby1:
I'm with you, I'll have no choice but to wait, for the update. But i do have a choice in the phones I use no more Dell. As soon as Nokia release a phone I'm gone....I have been with Microsoft from the beginning (orange SPV) and I have never had this much problem or headache with phone.
[Venue Pro General] missionsparta:
I play hockey with a few guys that work for Microsoft. Though they aren't with the mobility department, they know people who do work in it. They have told me that Microsoft knows Dell and it's mobile devices are a complete disaster. With that said, they have also been told that the quality of the Nokia devices in works, far exceeds anything else out there. So those of us (most) sick with what has become should be happy once Nokia devices are available and are able to leave this sinking ship behind. Only thing is I hope 32gb is available from the get go. Im sure it will come preinstalled with WiFi and not be a plugin we have to wait 2 years for.
[Venue Pro General] lbp775:
Let's hope that's true about the upcoming Nokia device. Although, Nokia has left a sour taste in my mouth the abandonment of Maemo/Meego and the N900.
[Venue Pro General] murdo119:
Any news for the firmware on tmobile users?
[Venue Pro General] raiderfan247365:
next week they said i believe
[Venue Pro General] instigator008:
They said next week, last week! Should be this week!!
[Venue Pro General] murdo119:
ohh boy.....
[Venue Pro General] magicsquid:
Indeed. Last week (for unlocked phones), the update was released on Wednesday at 1pm Eastern US time.

Wonder if it will be the same time this week :)

p.s. Lionel's twitter says "The #dellvenuepro rolllout will be done in a phased approach across our base of users."
[Venue Pro General] grigsby1:
Just thinking Apple updates how many millions of iPhone's, iPod's and iPad's at the same time..But Microsoft, the largest software maker in the universe, insist on doing phased roll outs of updates, thats just plan dumb...And before anybody points out the Microsoft has devices made by different manufacturers, i understand that, I'm only talking about, when an update is finished and is ready to be pushed out...Imagine if Microsoft had as many devices sold has Apple, It would take a year to update them..Come on Redmond get your act together....
[Venue Pro General] Wyn6:
Actually, they said Tmo users will get the update the 26th which is today. So, we should see it around noon-ish Central Time, 1 Eastern.
[Venue Pro General] roytellect:
They'd better use different cluster of servers for different carriers. Rather than phase it out.
[Venue Pro General] frazell:
Indeed. This is a sentiment I share.

I still can't for the life of me understand their insistence on "phased" roll outs. I just can't find a logical explanation for it.

Especially since there hasn't been any OTA updates at all. I can understand phasing an OTA update, but allowing instant upgrade when hard wired into the PC.

If there is any part of this update process that needs to die it is this.
[Venue Pro General] neogodless:
Twitter Update

Yeah - new Twitter from Lionel:

http://twitter.com/#!/lionelatdell

"Expect the #dellvenuepro to start rolling out later today for T-Mobile customers in the United States."

EDIT: Oh by the way, I wonder how the update is sent out, logistically. I got 7390 and 7392 fine, but I know T-Mobile has trouble with the Venue Pro. It's one phone they don't have integrated with their web site software. I've had my old Blackberry show up as my device, "unknown" and last week for a day or two, they even showed it as an HTC HD7. But I guess the actually update system has my device in there correctly, somewhere. I sure hope so!
[Venue Pro General] ducttape36:
yeah, i remember when he said that last week too :)
[Venue Pro General] murdo119:
They make it seems like the carrier has the "say" on when the update should roll out. It doesn't make sense coz iphone user that uses tmobile don't encounter any problem when they upgrade their os. just saying...
[Venue Pro General] DeekoVB5:
T-Mobile USA here - 10:01am, the update is here, right on schedule! Updating now....whew! About time! I've been back on Nodo for a week, I miss my Mango!
[Venue Pro General] roytellect:
T-Mobile Modal, Unlocked and MTS user in Russia. Just get update based on NoDo.
[Venue Pro General] Wyn6:
Yep. Updating now.
[Venue Pro General] pjfan75:
Updating as well
[Venue Pro General] bbowman:
also updating from Southern California. non Developer phone
[Venue Pro General] slight22:
how are you guys getting the updates? what are you doing to get them?

My phone was t-mobile in the US but I'm on mobilicity here in Canada.
[Venue Pro General] MikeDupp:
The easiest way is to just connect it to your computer and sync it with the Zune software. Should pop up the update screen automatically.
[Venue Pro General] murdo119:
So there's no notification on the phone?
[Venue Pro General] efjay:
So far with all the updates from MS I have never received a notification without plugging it in to my pc first.
[Venue Pro General] ZappiestOyster:
Just finished the update. Going back to Mango now!
[Venue Pro General] murdo119:
thanks for the response efjay!
[Venue Pro General] Wyn6:
There are no notifications for the Venue Pro as it isn't completely supported by Tmo.
[Venue Pro General] efjay:
Dont want to go off topic too much but I wouldnt think that would affect update notices as MS controls the updates.
[Venue Pro General] mjoyce11:
I have a TMO DVP pre release phone

And my phone is getting updated right now. I will keep you posted on the results. I can wait!!
[Venue Pro General] timtrout:
TMO USA Boston - first attempt at update failed (error 80180005). Did a battery-pull reset, then retried. Worked fine the second time around!
[Venue Pro General] Shyatic:
Updating now as well.... let's see..
[Venue Pro General] Shyatic:
First try was a failure, "This update isn't valid" or something...

Just pulled the battery and let's see what happens.
[Venue Pro General] mjoyce11:
After the firmware Dallas Tx TMO pre release phone

Well before the update wireless was unuseable and making or recieving a call was very hit and miss. During a call lockups were often and the screen would go dark if the call actually went through. After the firmware I have made 10 calls and called my phone 10 times so far without any issue. Like others have said it is crazy fast. Even though I have a TMO phone I have it on the ATT network and I am getting 3g speeds with no problem. I just ran a test and got 1.75 down and .5 up.

Keep in mind I have lived with the update for 30 minutes only time will tell but as of now I am extremely happy with the results.
[Venue Pro General] Shyatic:
Updated on a battery pull, so you might all want to start with that.
[Venue Pro General] quantumforce1:
Tweet This!

Ok, I just twitted --- Now I have the best phone on the Market, #DellVenuePro .212 FW. FAST!

I've been reading (with envy) how the speed is so vastly better. Good grief!

Until experienced ... I just didn't understand the difference.

I'm a happy human that my phone FINALLY works ... DELL! But, this is a good day, so I won't beat the elephant in the room -- DELL!

I did 5 things on my phone - all which use to cause hang-ups or freezes (exp, when the wireless was on) -- all is BLAZINGLY FAST!

Happy Happy am I .. @quantumforce1 :rolleyes:
[Venue Pro General] theusername:
Both DVP's update with .212 and back to mango. Didnt have to pull either battery. Either way though, the update is wonderful!
[Venue Pro General] ducttape36:
anyone manage to update with a different SD card in that originally came? I upgraded to 32 from 8 and am trying to anticipate problems.
[Venue Pro General] quantumforce1:
What method did you use to go to Mango?
[Venue Pro General] DeekoVB5:
I've had a 32GB card in since January. No problems with the new firmware. I had no problems with Mango, either. All good.
[Venue Pro General] DeekoVB5:
So I dunno about you guys....but I immediately headed to the market to download Need For Speed. Not because I wanted to play it...rather because I can now :) Thanks, wifi!
[Venue Pro General] 937dytboi:
im downloading it right now
[Venue Pro General] jessej:
I am glad to hear that the update is working out well for everyone. Please let me know if you run into any issues and I will pass them along.
[Venue Pro General] mrdh:
I updated firmware this afternoon through Zune and do not see any difference in speed or in cell signal strength on my dvp. NOT complaining, mind you, just reporting in.

very happy to have 212!
[Venue Pro General] Wyn6:
JUst downloaded PES Soccer from the marketplace as a test run (74mb file size). No hitches whatsoever. Couldn't have done that before.
[Venue Pro General] Talkstory:
As a reminder that has been posted for other sync events, use the original cables when updating. Due to returns and accessory purchases, I have six USB cables (four from Dell). DVP16 #1 updated easily. DVP16 #2, gave different error messages for each of three failures. I then swapped out cables and had no issues updating. YMMV.
[Venue Pro General] ZappiestOyster:
I can confirm this behavior, too. Had Zune report multiple failures during the update to the firmware as well as Mango. Reason was the cheap USB cable I was using. No problems with the original cable that shipped with the phone.
[Venue Pro General] kr33mo:
I have to agree. I haven't seen the speed increase or signal stability most people are experiencing. I did turn on my wifi and haven't had any lock-ups as yet, but I haven't tested downloading large apps.

Question: Can I restore a backup to a different Venue Pro with a different size memory card if I named it identical to the original?
[Venue Pro General] cnjvh:
Updated last night with no issues. Put the phone on the charger overnight as I usually do and this morning it would not come out of standby when pushing the wakeup button. Had to pull the battery. This is a 8 GB model and I have never once had to pull the battery so this was totally new behavior.

Migh have been random weirdness - we'll see what happens tonight.
[Venue Pro General] ducttape36:
Same thing happened to me. I'm guessing the Wifi Sync ****ed it up somehow. Had to do a battery pull to get it to come back. We'll see what happens tonight. If it happens again, I'll try resetting the phone and seeing if that helps...
[Venue Pro General] cnjvh:
my WiFi was turned off when it happened so may be something else going on :(
[Venue Pro General] pjfan75:
I updated last night and left the phone charging via USB on my PC. This morning the screen turned on but it wasn't responsive and I couldn't unlock the phone. The battery indicator had a question mark on it as well. I had to reset it by holding the power button for about 10 seconds.
[Venue Pro General] MikeDupp:
From the time I got my DVP in late Dec until the NoDo update, my 16 GB phone was nearly perfect. No freezes, crashes or problems waking up from charging. I might have had an app or two hang, but nothing ever happened that needed a battery pull. Immediately after the NoDo update, I ran into the charging lockup issue. It might have happened 2 or 3 times that first week after NoDo. Battery pull or 30 second hold on the power button always got it right back up. I never had to resort to a full reset. Since that first week after NoDo, it might have happened once or twice more, but nothing regular. I did the firmware update Tuesday afternoon with no problems so far.

The one thing that kinda stuck out when I was troubleshooting it was that my battery was generally pretty low when I began recharging it. And with the battery starting so low, it took a lot longer to completely charge it. And the longer charge times really heated the battery up. In the end, I decided that the hot battery was most likely causing some overheating and that's what was behind all of the lockups. So now if I have a really low battery, I only charge it for 15 or 20 minutes until it gets up over 50%, then I unplug and give it a chance to cool down. Once it is cool to the touch, I plug it back in and let it fully recharge. I may be completely wrong about the heat, but it is something to keep in mind if you are having this problem.
[Venue Pro General] cnjvh:
Good info. My charging habits are quite different...I just throw it on the charger every night so most nights there is still mostly a full battery. Charger, cable, battery level, everything is the same. Only difference is the update last night. Could be coincidence but I'm very suspicious at this point.

Hopefully a one time deal.
[Venue Pro General] ZappiestOyster:
Oh Snap. Anyone who upgraded to Mango should check for updates. MS just released build 7712. Installing it now!
[Venue Pro General] Necrothug:
Is there any chance those with inside contacts at Dell could try to get some info on the status of the AT&T update?
[Venue Pro General] jruser:
Agreed. Somebody please twitter Lionel and see if you can get any info for us AT&T folk.
[Venue Pro General] peeps:
Yes, please. I would but I don't Twiddle....
[Venue Pro General] Necrothug:
I've tried this with no result. Perhaps someone with more clout could get some info?
[Venue Pro General] ducttape36:
well it seem to be fine this morning. i guess it was just a fluke freeze that first night. all is well now.
[Venue Pro General] cnjvh:
Mine was fine this morning as well...
[Venue Pro General] murdo119:
Same thing with me, froze on the first night and been fine after that!
[Venue Pro General] pjfan75:
Mine only froze the first night as well. Seems like the idea about needing a reboot after updating may be correct.
[Venue Pro General] alodar1:
Hehehe...ok...I'm sorry...I take it all back...you're right.
[Venue Pro General] missionsparta:
That's what I thought you said :D
[Venue Pro General] kbeez34:
Just to clarify. 7.0.7355.0 is the version of the OS on your phone. It is very possible your refurb phone had this version of NoDo on it - mine did as well when received. This was the RTM version of NoDo that Dell was given to put on phones before they updated to 7.0.7390.0. The update you see in Zune is for this version of the phone's OS and has nothing to do with the firmware. A release for our phone's firmware has not been pushed out.

Your firmware should be something like 2250.1800.7355.206. I have seen the end of the firmware as .205 which is how our US phones were shipped. The updated US phone is .206 which addresses the memory reporting to correctly show 512MB and UK versions of the phone show .210 which I'm not sure the difference between their firmware and ours since both sides of the pond still show the lockups and WiFi freezing.
[Venue Pro General] yourlife:
For some reason my firmware version is 2250.1500.7004.105 nad for some reason it still shows my memory as 225. Is there anyway I can get this firmware update that will correct this ram issue?
[Venue Pro General] pjfan75:
That's the same as most of us have. There is no update available yet for us.
[Venue Pro General] missionsparta:
I have some bad news... this crap is unbelievable.

So the person dealing with us on behalf of Dell has finally responded and has stated that the update was pushed out 2 weeks ago and I should have gotten it, and as a result my phone should be running fine now.

I told him not only did I not get it, I haven't heard of ONE single person getting it. He told me to check again and make sure I didn't get update 7008.

I sighed and said that was an OS update not a firmware update. He said it doesn't make a difference they are the same. I laughed and told him no they aren't. He went on to tell me that that was the fix and that an OS and a Firmware update are the same thing, just different terminology.

I explained to him that 99% of the time an OS update fixes issues directly with the mobile operating system. That a firmware update is needed and used to fix issues with hardware conflicts, drivers, etc pertaining directly to an individual device and it's hardware. He pretty much replied, "huh?"

I have since asked to talk to someone who knows what in all hell is actually going on. And this is where we stand now. They took our money. We got fq'ed. They have zero intention to ever fix any of this stuff and have just shoved another lie down our throat.

This is the worst electronics device experience I have ever gone through.
[Venue Pro General] efjay:
What is your legal rep advising at this point? I looked at the FTC site but they wont handle an individual case.
[Venue Pro General] Yagi:
Dell has no idea when update will be released

Hi Guys,

I talked to Dell Mobility over the weekend and they have "absolutely no idea" when the firmware fix will be released, and that's a quote from a manager. Unbelievable if you ask me. It then took me another 30 minutes to get the manager to approve a replacement phone to be sent to me in which I'm praying has the firmware update.
[Venue Pro General] kartbart:
Has anyone returned a phone (for an exchange) that they've replaced the SD card on? And did Dell refuse to exchange or did they do it?
[Venue Pro General] bbowman:
I've returned a phone where I have removed/reinstalled the SD card but not with a different card than it was shipped with. I replaced the VOID sticker with a piece of black electrical tape that I cut to the same size and nobody raised a stink.
[Venue Pro General] jessej:
If you have the 2.06 firmware on your device then you should have the "update" they are referencing. The original firmware is version 1.05 and the os version7390 that you have is also the most current version. You should be good update wise with your current phone unless they have another unknown firmware version that they are talking about.
[Venue Pro General] kbeez34:
Then, based on this - it would be the last octet of the full firmware version. This would make sense and like you said, if I already have it and a working device there really isn't much more they can do. All we can do is hope everyone else with a defective unit or old firmware can get on this and FINALLY have a working phone.
[Venue Pro General] notebookgrail:
I am one of those that was offered the same email for replacement. I agreed to get it and see if it resolves the issues. Will keep u all posted. The 2.06 is actually the FW revision 2250.1800.7355.206