[Sony Ericsson XPERIA X10 Mini] crickyo:
Hi guys i posted a thread on the sonyericsson facebook page jere is the content:

Why have you stopped updating a phone that has not even been out for 12 months, instead of updating our phones or unlocking the bootloader but doing it for your new models stinks its only because you got enough complaints from x10 users that you finally caved in to public demand and decided to implement 2.3 and multitouch

The x10 mini pro has a multitouch capable screen more so than the x8 or x10 , it is also a newer phone than the x10 but you say you have no plans to add these to the mini pro there are many reasons to update the phone apps2sd,jit,security and bug fixes that the users of this phone are asking for.

How can you continue to tell your paying customers what they want instead of listening to them and implementing the changes that are viable and in the case of apps2sd are pretty much required when you use more than a few apps the phones memory is not sufficient.

The lack of transparency in your updates and how your taking on board our feedback needs to be more than'' ill pass that on to the developers'' as a person who has worked in the mobile industry in the uk for 5 years and been a user of sony ericsson phones from the t68 and before the merge zg5 i i have become very disillussioned with your phones and company so much to the point that i will not buy or recommend another sony ericsson phone with this type poor customer service.

One of the main things i learnt in the customer service side of my job was to take ownership of a customers problems and not pass the buck which is what you seem to be doing everytime someone has requested that you make an update available had i not have had these issues i would have bought the xperia play(i know the bootlader for this phone is unlocked but will void the warranty) but with your poor form recently i dont think ill be buying another one of your companys phones due to:

poor amount of updates for the software

poor response and lack of response to customer feedback

poor battery life

lack of internal storage due to lack off apps to sd

lack of jit

that awful sony ericsson blue theme that cant be changed

the charging issue that means i cant turn the phone on but the led flashed red for some amount of time

Will you at least update this phone to 2.3 and not fob your customers off with buck passing responses as it think it is the minimum required from your company for a phone that is less than 12 months old

Here is the address, http://www.facebook.com/topic.php?uid=35313373389&topic=24567

i dont really expect anything to come from this but i figure the more people that complain or add comments to this would be appreciated to highlight our frustrations

this is more to do with the fact that we are relying on the awesome owain to do this and seen the despair when he got rid of his mini pro it was almost as if the whole reason ive kept my mini pro til now had gone, now he has another im releived

but this doesnt change the fact that we the x10 mini pro users are relying on a 16 year old guy from holland to make our phones work the way they should have done from day one and continue to be updated for at least 12 months from the date of release the main fact is the phone is <12 months old and not being supported