[Touch Pro2 CDMA] KB112:
SPRINT PHONES ONLY

Let me preface by saying I no longer own a TP2. So I cannot say it works 100% for all phones or anything. However the fix was developed in partner with HTC. So take that for whats it's worth. I ran into the HFA issue when I was camping last July and in a weak, low signal area. Had to hard reset when I was back in the "real world" and wait a day for my phone to work right again. I ended up getting an EVO in October and forgot about this.

However on SprintUsers, member MSU94, found this info while searching for a solution. Just thought I had to let ya'll know. Hopefully this will help people with the issue. Says it's not a guaranteed fix, but works for most. Hopefully some of you will benefit from it. The directions say to download the files from their site and it will prompt a soft reset. I don't know if you can just run the cabs, I assume you can. I attached them just in case. There is a 6.1 and 6.5 version, so be sure to use the proper cab.

If I helped, throw a thanks my way. :) Use these at your own risk of course.

LINK---> http://www.hchb.com/downloads/TP2Fix.htm

Info from site

Sprint HTC Touch Pro 2 Hands Free Activation Fix

Here are the two HTC FIX products for resolving the Hands Free Activation error on your device. These are ONLY for Touch Pro 2 Devices on the Sprint network, do NOT use on any other devices. Please download the correct file, depending on the Windows Mobil version installed on your device. See instructions for further details. Important Note: The device will automatically soft reset upon finishing installation.

Instruction for Downloading HTC Fix for the Hands Free Activation Issue

For Sprint Touch Pro 2 Devices ONLY

When and Why a device would need the HTC Fix

HCHB would like to make you aware of an issue with the HTC Touch Pro 2 devices on the Sprint network which can cause the device to enter Hands Free Activation (HFA) mode inappropriately. A device that has entered HFA mode will be sluggish and various applications, including PointCare, may not open. These symptoms are not to be confused with common slow performance and or battery length issues.

It appears that this issue occurs most frequently when the device is being used in rural areas or when the device attempts to reconnect to the Sprint network after being out of the coverage area. HCHB has collaborated with Sprint and HTC engineers to develop a patch to stop the HFA from invoking in these instances. The patch appears to be effective in most, but not all, cases. Therefore, we urge you to inform your Sprint HTC Touch Pro 2 users to regularly sync and back up their visits, especially if they frequent rural areas.

Where to find the HTC Fix

Please go to HCHB.com/downloads on your device, and download one of the two HTC Fix files.

Additionally, it’s IMPORTANT that you download the correct version of the HTC Fix. Depending on which Windows Mobil version you have (6.1 or 6.5) on your device, will determine whether you should download the 6.1 or 6.5 HTC Fix. On the site you will see two HTC Fix Downloads, please download the file that corresponds with the Windows Mobil version you have.

In order to find out which Windows Mobil version you have on your device, please follow the iteration path below on your phone:

Start–Settings–All Settings–System (could be a tab or file)–About

How to Download the HTC Fix

First you must navigate to the download site on you device, and then double click on the HTC Fix you wish to download. You will be asked by the device to allow the file to download, please allow it. At the end of the download the device will inform you that it must SOFT RESET it order to finish downloading, please say yes, your device will soft reset automatically.

Once the device boots back up, your phone will be finished installing the HTC Fix!