yashsingh1/xdaforums huggingface dataset:
[Epic 4G General] NoSoMo:
Well they should be saying the truth. Allow forum members responses to be info released....meaning, clearly state what IS going on, not what they WANT to be going on.

They should have said something very similar back on the 21st to ....

""""Google and Sprint are currently pushing an update to phones with the DI18 software currently installed. This update will be pushed over the week or so until every phone is updated. It may take a week for your phone to receive this update, so please be patient. Users with DG17 and EB13 software are expected to have the update beginning to be pushed in the next few days. Once the update has begun being pushed out, we will make a post letting you know to expect it. You may also look at our discussions on the Epic Support Forum to see if users are receiving the update. Thank you for your patience while we get the phones updated, please make sure to check the latest updates here before contacting customer service or inquiring as to why you haven't received the update. We are in the middle of the updates being sent out, and the process is random. We have no way to initiate the update process on a single phone, so please be patient.""""

Instead, we ALWAYS get dates that are neither reasonable, nor true.
[Epic 4G General] Whosdaman:
EB13toEC05 update.zip will be going OTA this upcoming week.

Korey N.
[Epic 4G General] The Root:
Reality is, they probably want to track the upgrade independently on each version.
[Epic 4G General] Milkman00:
LOL.

Sprint is doing such a terrible job conveying accurate information to their customers it isn't even funny. This bit of information is now the fourth time we have received a date for this whole thing (I saw 3 different dates/approximations on the Sprint website, and this is now 4).

Why can't Sprint get their act together??? For a communications company, they are doing a lousy job at communicating.
[Epic 4G General] Whosdaman:
And which carriers are doing better may I ask?

T-Mobile, well they had froyo and didn't release it on purpose

AT&T, they are probably the same as Sprint at relaying information

Verizon, they are so secretive that they won't even tell their customers when new devices are coming a week before release.

I mean come on, Verizon and T-Mobile are the worst at updating their devices and getting information out to their customers. AT&T is alright at it, but Sprint is #3 in customer service and is still rising. They tried to perfect their Froyo version of the Epic and they do in fact inform their customers of upcoming updates in a timely fashion. At least they are better then the rest of the carriers.
[Epic 4G General] Milkman00:
First of all, let me say that I appreciate everything you do here, and my post(s) is/are not meant to offend you. This is just a sticking point with me.

My statement wasn't comparing to the other companies, since I have very little information about the other companies, and frankly I don't care about the other companies. Customer Service is not something that should be based on the effectiveness of someones competitors.

What do I mean by that? I am going to make up some fictitious numbers here to help demonstrate my point. If on a scale from 1-10 (1 being the worse) AT&T customer service is a 1, and both T-Mobile and Verizon are 2, should Sprint's goal to just be a 3? Sure they are better than their competition, but still extremely lousy overall.

That is my point here. This whole Epic/Froyo thing has been a huge disaster since the device was RELEASED (last year), and they seem to be taking zero steps to fix themselves, which tells me they simply don't care and they are happy to just be a 3 if it means that they are better than their competition.

While we are on the subject of caring about customers, the only thing I have read about other companies was T-Mobile (only came across the article by accident). They essentially admitted that they totally screwed this up, and they were taking steps to fix this for the future. THAT is awesome. Not that they screwed up, but the fact that they recognized it, admitted it, and are going to fix it (supposedly). Where is the Sprint admission of guilt?? What has Sprint acknowledged that they have done wrong in this situation?? What steps is Sprint taking to fix updates/communications in the future?? This is what I am talking about.

Again, you do a great deal for this community, and my post isn't meant to offend you, but I am sick and tired of Customer [no] Service in the world in general right now (not just Sprint, not just cell phone companies, not just electronics companies). This is just the latest example.
[Epic 4G General] The Root:
This is what happens when you pay people crap to handle your important business. It's the new American Dream.
[Epic 4G General] Whosdaman:
I understand you're point. Yes, customers vs. business has existed since the day before time. There will never be good enough for the customers. It's the way the world works. If we were satisfied with the businesses as they are, they would never try to improve. So yes, I do understand, and I'm sorry I misunderstood you at first.
[Epic 4G General] The Root:
I spoke to a knowledgeable repair store rep. He said the update is being pushed in batches and then stopped to see the results as a continuous push was creating too much traffic in the repair store. He fully expected all phones except DK28 with DI18 going first and then EB13 when DI18 is nearly complete. This means they only have to service one version at a time, mainly.
[Epic 4G General] Whosdaman:
That was extremely confusing to read. And what that repair rep said was wrong. All Epics now cann get EC05 if they flash back to DI18
[Epic 4G General] jmb521:
This was just posted over at the sprint boards by a tech:

~ Additional information for the FROYO 2.2 Update for the Samsung Epic ~

EB13 phones ARE receiving the update notification. Many posters have claimed there are ZERO reports of EB13 phones receiving the EC05 update or that EB13 phones will not receive the update; this is factually not true. If you are on this version and haven’t received the update notification, make sure your phone is visible to the Google servers by updating or downloading an app or game from the market. And, since the update is pushed from Google, Sprint is and was being told that all Epics would get the update within the previous mentioned 4 days but as we’ve seen, it may take a few days longer, so please be patient. Some Sprint Service & Repair Centers have received the Android 2.2 software to update the Samsung Transform manually via OTW or Over the Wire. They have not received the software for the Epic as of today, but have been told they will receive it by the end of March. Check with your local Sprint Service & Repair Center for an Epic OTW update if you still have not received the update notification by the end of March.

“Buggy” EB13 phones – We have several posts stating that EB13 was buggy from the initial install, but performing a factory data reset resolved many of the issues and made EB13 quite stable. For those stating their EB13 is problematic, we recommend a factory data reset or even better the Sprint ##RTN, (which clears the programming info as well), prior to updating to EC05. Factory reset can be done through menu, settings, Privacy. The ##RTN requires a special code that customer care can give you. These resets have been quite successful in clearing many software anomalies experienced by some Epic owners. There are many backup applications in the market for those wishing to backup more than just contacts prior to performing the reset. For those unaware of the import/export feature for contacts, it’s a menu option when in the contact application and it copies your contacts to the SD. Export sends them to the SD; Import brings them back after the reset.

Speak Incoming Caller ID Feature – This feature was available on DI18 (Android 2.1) listed under the “Text-to-Speech” setting. Text-to-Speech has been changed to “Voice Input and Output” with the Text-to-Speech being a sub option. The Speak Incoming Caller ID feature was removed. There are, however, many apps available in the market that can add this feature back to your phone. Just search Speaking Caller ID in the market.
[Epic 4G General] offtohavasu:
This is information I received yesterday from a relative of mine who works for Sprint, and he's not a counter jockey either. He said he couldn't forward the whole thing, but this is what he could forward:

"Event Synopsis:

As of 0600 CT/ 0700 ET, customers nationwide are reporting device issues with the Samsung Epic handset. There are over 671 customer calls over the normal for the day related to this issue. Some Samsung Epic users nationwide may experience specific device issues when they receive the Froyo (Android) 2.2 Over-The-Air (OTA) software upgrade. The reported issues include items such as, the phone freezing up when placing call, or send/receiving texts, camera not working properly, issues with the keyboard failing, problems syncing the calendar. This upgrade is part of an over-the-air software push. Handset Support, Customer Care and the NCC are monitoring this issue. Trouble ticket 7143643 has been assigned to track this event.

Current Status:

The Sprint Product Development team has escalated this with VP level awareness and all involved are aggressively working to correct this issue."

It seems this was the issues from the EB13, however, he just received the e-mail on Friday. Who knows, they maybe behind the curve alerting their employees of the inital EB13 problems. Just thought I'd pass it on.
[Epic 4G General] NoSoMo:
My point exactly......First post huh? LET THE PEOPLE TELL WHAT'S BEING DONE. Results speak for themselves.... and bull**** is free, and apparently sprint has tons to shovel our way....
[Epic 4G General] NoSoMo:
Google pushes out the updates, what does this have to do with traffic at a sprint store? That makes no sense.....
[Epic 4G General] digiblur:
Same here...I never touch her phone but she is on EB13 somehow and doesn't have any issues. And trust me when there is one small issue if with the way an app is she voices her opinion about it.
[Epic 4G General] The Root:
Any sign of this thing going forward, yet? Nothing here.
[Epic 4G General] Whosdaman:
Omg seriously, will yall listen to me. Eb13 should be starting tomorrow in another four day rollout. Stop asking people who have no clue.
[Epic 4G General] The Root:
So you thinking midnight?
[Epic 4G General] NoSoMo:
Oh No, don't you start on that band wagon!
[Epic 4G General] || Acer ||:
Haha, I'm sorry but it's getting funny how negative you are xD :D

But no, I understand. You have a perfectly good reason too, so you're cool :p
[Epic 4G General] Whosdaman:
It'll start the same time DI18 started. I mean seriously if you read the document I leaked out it said only DI18 would be updated at first. Other versions would come later.
[Epic 4G General] The Root:
Should we start a countdown and make some outrageous demands about what we'll do if it doesn't happen or is it still to early?
[Epic 4G General] NoSoMo:
Eh, official sprint reps have said all kinds of false statements. I'm more frustrated at seeing them issue lies, repeatedly, then watching all the poor users trying to figure out what in the hell is going on. Sprint keeps saying one thing, when in reality something completely else is going on. You have loads of people over at the sprint forums who think something is messed up with their phones because things aren't happening as Sprint said it would.

I'm more pissed at that, they're lying to people, and people are freaking out thinking something is screwed up with their phones, when the only thing screwed up is sprint lies.

It's not me being 'negative', it's me being pissed off about seeing a company thinking it's better to lie to customers to make them think something is happening, when it's actually not. Why would they continue to lie about it, beats me. People are tired of being lied to, and I'm tired of seeing sprint lie to them when it's clear that things aren't happening. I can't honestly see how I'm being negative, when I'm just calling them on their BS.

I really want to know why in the hell they think it's wise to keep telling lies. Just be honest damn it.
[Epic 4G General] Milkman00:
I would agree with everything you said, it you replaced the word "lies" with the phrase "issue incorrect information".

I really don't believe that they are knowingly, purposely "lying" to us, as much as it is that the left hand isn't talking to the right hand and the people giving us information in a "official capacity" (namely on the Sprint forums) don't have the correct information.

This goes back to my post on the Sprint forum telling them that they need to get their act together, because as with everything update-wise for the Epic, it has been a disaster.
[Epic 4G General] NoSoMo:
Oh, I get it, it's a "Time limited, device limited, over-seas factually inaccurate statement"

Does a rose by any other name not smell the same?

Lie:: A lie (also called prevarication, falsehood) is a type of deception in the form of an untruthful statement, especially with the intention to deceive others, often with the further intention to maintain a secret or reputation, protect someone's feelings or to avoid a punishment or repercussion
[Epic 4G General] Milkman00:
To lie to someone means that you KNOW the truth, and are purposely trying to deceive them by giving them inaccurate information. There is malicious intent involved.

My point is that the people on the Sprint forums (in my opinion) aren't lying. They are giving out the information that they know to be true. Mainly because (again) the left hand isn't talking to the right hand in this matter, and the people giving us the information don't really know what is going on.

So, I think the people talking to us do not have the correct information, and while that is sad and pathetic on Sprint's part, I personally don't believe there is any intention to lie.
[Epic 4G General] itsmebryan:
I think you are going a little overboard with saying they're lie to their customers. If they plan on doing something and it doesn't happen is that a lie? Sprint planned on EB13 to email sent to everyone as an update. They had problems with it and pulled it. Everyone didn't get it so was the a lie? With anything, it doesn't always turning out the way you plan. Just ask youryourself what do they have to gain by lying to us. Really think about that. By lying to us the upside is:

1. The loss their customers trust. = they may never buy their product again.

2. They get a bad reputation. = customers may never buy their product again.

Both of those are things what companies love to have happened.

A lie would be saying that there is no problem with EB13 and doing nothing about it. EB13 worked fine for me and most others. It had simple fixes for it's problems. But they pulled it and made a new update to fix the problems. What else do you think they should have done?

I have beta test for many software company's and it's not always simple to get code right. It takes time to get from alpha to beta to rc and to go public.

I have my own company where I design and manufacture FMIC for Subaru's. I made my first kit and it fit perfectly on my car and the test car but, some people had problems. Did I lie when I said it would fit their cars? No. But, I made a new part to deal with the variations that Subaru's had in their manufacturing. Sometimes stuff happens that you can not foresee and you have to take your time and fix it. Maybe they don't move as fast as you think they should but, this will be the third update they put out. So at least they are trying.
[Epic 4G General] DCRocks:
This is what made me happy. :cool:

At least an effort is being made to right things, could be like the Moment and just be ignored. ;)
[Epic 4G General] samwise7:
I generally don't post on these boards but I have to speak on this one.

Sprint LIED about the the issues with this and past updates.

There is no way to sugarcoat it. Did everyone at sprint know they were SPREADING lies, NO. You don't have to know the truth to spread lies. But lies were fabricated at higher levels and unkowingly sprint reps continue to spread them.

I don't get all this sprint protectionism going on, this company has not shown any good will to their customers, and deserves no good will from them.

I'm contractually obligated to this epic and 3 other sprint phones. When the contracts are up, I'm gone. I will not support sprint or samsung anymore. Period, and that's no LIE
[Epic 4G General] DCRocks:
Can't speak for anyone else, but Sprint has been awesome for me.

Replaced a faulty Moment (USB port) overnight with no hassle

Replaced a stolen Moment just as fast.

My plan is cheaper and better than with any other provider, they have worked quickly to resolve the sole account issue I had, and my Epic has pretty much worked flawlessly since the day I got it.

Guess that would explain the "Sprint defense" from my POV at least. ;)
[Epic 4G General] Milkman00:
Did Sprint actually LIE??? Did Sprint tell you that you would get Froyo shortly after the release of the Epic because Samsung told them that they would deliver the Froyo code to Sprint, and then failed to do so???

I think Sprint's handling of this entire situation is TERRIBLE (all the way from release)

I think their communication to us leaves a lot to be desired

I see no indication that they are learning from their mistakes (which means they are doomed to repeat them)

All of that said, I am not ready to say that they lied. I could be wrong, I could be naive, but that is my feeling. I am personally disgusted with Sprint for their failure to communicate with us time and time and time and time and time again, and I don't see that they care about that.
[Epic 4G General] GlassGorilla:
Not sure this stuff is even worth posting anymore, but from the Sprint Admin guy at their forums a few minutes ago:

http://community.sprint.com/baw/message/275352#275352
[Epic 4G General] parasense:
Yes, the sprint tech said the ec05 update.zip will be made available this next Friday april 1st (a wek from 25th). The bulk of di18 devices were pushed ota ec05 on march 25th, some started as early as 21st. Sprint guy implied eb13 devices would need over-the-WIRE update, but I've read official sprint statement on sprint forums indicate an OTA too. The first phase is to eliminate all eclair devices, the address the remaining eb13's.

So my epic was firon one-click rootkit, messed up the ota. Sprint tech installed eb13 to fix the problems and suggested I not root the phone until after they get the odin flashable or update.zip. he said this is the fist time they (sprint tech) did not get the update bits on day zero.

Good luck
[Epic 4G General] Milkman00:
And another date from Sprint enters the realm.
[Epic 4G General] faceless:
so, basically, tuesday?
[Epic 4G General] The Root:
Midnight Tuesday release if they do that again. Yes. No one really knows though, I guess.
[Epic 4G General] samwise7:
I never said anything about updates promised after the initial phone release.

But their recent actions since November are fully documented.

Did they promise the update rollout on December 24th and failed to deliver, YES. Did they do the same in February and fail to deliver, YES. Did they once again say March 21st and guarantee

everyone

would have it by the 24th and fail to deliver, YES.

Look if your in a happy relationship with this company then fine. Like I said. I have 4 lines that say I wanted this thing to work, it didn't. But hey, its a personal choice maybe I should have kept my comments to myself, then again if everyone keeps comments to themselves, how do you hold corporations accountable when they LIE.
[Epic 4G General] DurhamHusker:
I used the EB13 exe from Samsung to go from DI18 to EB13. My phone (sitting at stock EB13, never been rooted) has downloaded the system update and is ready to install. Since I need my phone for work I'll have to wait until this evening at home to perform this update. But it does seem to now be rolling out to EB13 users.
[Epic 4G General] Milkman00:
Before you upgrade, are you willing to get a file off your phone for the masses here?
[Epic 4G General] 4_low:
Just Received EB13 to EC05

Installing as I type. I powered off and powered back on and I was prompted to install it.

Just an FYI
[Epic 4G General] Milkman00:
Someone who gets the notification, DON'T INSTALL IT PLEASE!!!! So we can get the needed file from you.
[Epic 4G General] DurhamHusker:
Just let me know where to pull it from the device and where to upload it.
[Epic 4G General] Milkman00:
Are you willing to root your device, or are you even able to (at work)?
[Epic 4G General] Milkman00:
I just downloaded a free app from the market and got the update. Will pull it off my phone. Thanks for your help.
[Epic 4G General] crajee16:
Hey I have the MR4 EC05 system update sitting under "Update Android". Says "download failed" and yes, I am on EB13. I would like to help if I can but I am not rooted, completely stock. If someone is willing to walk me through I can try to get it.

Edit: I guess someone who knows what they are doing already got it.
[Epic 4G General] DurhamHusker:
I don't currently have the ability to root where I am. The best I can do is stock with file managers (Astro) and a 4G internet connection to the device.
[Epic 4G General] pzengota:
Got the notification but did not install. I'm willing to pull update.zip if I get instructions from someone?
[Epic 4G General] JaysinR:
I just got the 13.3mb file downloaded and ready to install but its not in my system cache folder... ?
[Epic 4G General] Milkman00:
I am in my phone but am having a hard time locating the file. Looked in cache and root directory and not finding it. Can anyone tell me where the file is on the phone???

Also, this seems to be SMALL (~13 meg). I assume that is because we are on Froyo already, so this is more of a maintenance patch.
[Epic 4G General] theredmonkey:
How to pull the update off the phone

So how do you pull the update off if I get it before anyone else so that I can grab it.
[Epic 4G General] gclark1979:
Eb13 to ec05 ota just hit!!!
[Epic 4G General] _-Jay-_:
Does it matter that I have the AOSP Lock Screen Mod installed on my phone? I don't want that to keep me from getting the EC05 OTA pushed to me.
[Epic 4G General] theredmonkey:
Same here.
[Epic 4G General] Milkman00:
Still looking for help guys. Tell me where the file is please. I should be able to handle the rest.
[Epic 4G General] Pacorocko:
Same here. Let me know where to look and I'll post it...
[Epic 4G General] JaysinR:
I can't find it either.. I might bite the bullet and install and see where my phones pulling it while installing. It might download after installs confirmed
[Epic 4G General] NoSoMo:
just applied mine, it called it package repeatedly.

And the rotation lag is still present. It's about 25% better than EB13, but still much worse than eclair. Still failing us, I'm going back to HTC when EVO 3D drops. I don't care to deal with this BS any longer. There is no excuse to have taken this long to get the update out, it's been out for 10 months now. No more samsung, they just don't give a rats ass about current customers.
[Epic 4G General] pzengota:
It's in the /cache folder. I can see it but can't grab it and copy it off using a root explorer for some reason. Phone is rooted.
[Epic 4G General] Milkman00:
What is the name of it??? Update.zip??? If so I don't have that.
[Epic 4G General] stud_muffler:
Just got an update.

Was on EB13, now on EC05

:cool:
[Epic 4G General] Milkman00:
I think I found it.

downloadfile.zip
[Epic 4G General] Milkman00:
I copied all of the files in cache to my sdcard now I am going to update.
[Epic 4G General] The Root:
Just download an app from the market. The update interrupted my app download.
[Epic 4G General] parasense:
Yes. Just got the OTA update from eb13 to ec05!!

Sprint is vindicated.

Monday at exactly 3pm cst 3/28/2011.
[Epic 4G General] Milkman00:
LOL REALLY??? Maybe for you...
[Epic 4G General] pzengota:
Mine is called 20428846d0d6.update-SPH-D700_EB13ToEC05.zip
[Epic 4G General] || Acer ||:
Just got the update for EC05 :)

Sent from my Epic 4G