[General Topics] quicksite:
This has happened to me more than once. Now I am tired of it, and want to gather the collective power of XDA-DEVS to wake-up HTC, put a stop to this, and force them to honor their warranties in America, and stop the bull**** of going around in circles.

Join FACEBOOK GROUP HERE to make this issue more publicly known so HTC has to address it: http://www.facebook.com/pages/HTC-America-Not-Honoring-HTC-Smartphone-Warranties/211119572236059

I am aware there are a few threads that have attempted to raise this issue, but they have died on the vine. This is not acceptable, and this community needs to stand up and say to HTC: HONOR YOUR WARRANTIES. We are 3 Million strong, and not a consumer group to be messed with.

Like the vast majority of the over 3 million members of XDA-devs, I am the owner of MULTIPLE HTC-smartphones. And those who have been here for many years know that XDA-devs forum was FOUNDED many years ago UPON the HTC phone model "XDA". I am on my 5th HTC device. We are, without a doubt, their LARGEST CONSTITUENT CUSTOMER BASE in the world.

I would be interested in knowing, if there were a way to compile this data, exactly what percentage of total HTC device sales come from within the XDA-devs community -- but more important, what percentage of device PRE-SALES come from here, since pre-sales are the biggest gauge by which a company knows whether they have a hit on their hands or not.

The HTC Desire is the 4th HTC Smartphone I bought from the company I have really loved for their innovation and design in phones. But a part failed within year 1 of the 2 year warranty, and HTC AMERICA, after a slow month turnaround of RMA-ing and then replying to me, is now telling me via email:

Let me give you an example of how disorganized, uninformed, and completely unfamiliar with their own phones HTC America Tech Support is:

I call the phone number provided +1 1-888-617-1113 (toll-free in USA) (HERE, TRY IT FOR YOURSELF: JUST CALL AND ASK THEM "WHY DON'T YOU HONOR YOUR WARRANTIES, WHY DO YOU CHARGE FOR COVERED PARTS AND LABOR?" -- just to see for yourself how dumb and untrained they are. You will get people who don't know anything about their phones. They might as well be servicing dog-food dispensers; that's how completely ignorant they are, just reading off of screens)

This went on, I could not get a reason about why this was not being covered under warranty. I asked to speak to a supervisor, Bianca Washington. She was maybe one-half-step friendlier, but not any more knowledgeable about phones as I explained to her that this defective USB port was reported all over the web with EVO users -- the equivalent phone design (went right over her head) -- and that these phones were being replaced completely due to the known defect of the USB ports losing contact. (Not every single one of them, but a high % of them)

I got the knee-jerk prepared statement:

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But XDA-ers, here's the thing: It's pretty simple:

1. I bought the phone from the UK, from Handtec

2. Phone arrives with all its packaging and warranty to me in USA. Warranty is there and states 2 years of coverage against defective parts.

3. Warranty Care booklet shows where to take phone in various countries around the world.

4. When I called HTC-USA, I asked: SHOULD I BE SHIPPING THIS TO HTC-UK for warranty work? ... HTC-USA wasn't even sure -- as though this was some oddball request. I was on phone for 15 minutes transferred back and forth, eventually told to ship it to HTC-America in Houston.

HTC AMERICA clearly does not have its act together and is tarnishing the brand name of HTC. As far as I am concerned, HTC China -- the design and manufacturing arm -- they are fantastic -- and have been industry leaders since the Windows Mobile platform.

Were it not for HTC and their UI advances in TouchFlo, WindowsMobile would have died 3 years prior to Microsoft killing it off. The success of this site, and its many many ROMS, came from HTC UI advancements in phones, then extracted and incorporated into devices 3 and 4 years older, which carriers all considered obsolete. NOT SO, WITH XDA-DEVS

---- I am now on my 5th HTC Device, the myTouch 4G (HTC Glacier). Thus I am really disgusted by HTC AMERICA for running me in circles, acting as though I am stupid, an completely ignoring their warranty provisions. Simply by the act of their saying "I'm very sorry but" does NOT constitute grounds for their blatant disregard for their legal consumer obligations.

Please comment.

Thank you.