yashsingh1/xdaforums huggingface dataset:
[Omnia 7 General] malin_77:
Yes mikeal74p that was the thread I read yesterday...

Actually, if it is related to some handover problem between 2G and 3G, it appears that I did not fully understand the thread...

The only thing I can confirm in this respect is that this issue also happens when I do not trigger a handover by moving (it happened many times while I was just sitting on a couch in my living room) and moreover it happens also when the data connection is completly turned off, since I dont use my data connection 99.9% of the time...

However I assume that their may be some handover stuff between 2G and 3G also getting on only for voice calls... without any data connection...

Concerning my sim, it is from 2007...my carrier is Proximus in Belgium...

Does someone else actually observe a problem with reading data (contacts) from the simcard?
[Omnia 7 General] Nakazul:
Hi guys. I have made the fool Zune NoDo update (you know, turn of internet in right time) and even if robotic voice problem serms to be reduced on Telia here in Sweden, it still happens. I belive, fooling Zune to update havent given us the Samsung specific updates.

I also have spoken to MS Sweden what could be the the problem and gotten some more details on the call/internet related problems.

It seems that in the firmware, OEM manufactures can have there own settings, call them customizations. And it is belived that Samsung, in trying to please Operator controled countrys (in Sweden OEM decides) have made some errors for some Operators on there proxy network. All operators have a specific proxy service they use so, in this Samsung have tweaks not really working thay well with all operators. So this is a Samsung ****up, and until NoDo is released naturlly in Zune, we will continue to have problems.

All OEM have a chance to put there own material in every MS update making every update showing in Zube device specific.

Seems also that if you made the force update from Chewron team can be in a heap of trouble reciving correct update, if any at all in the future. I rekomend using force update from chewron carfully

Best regards

P
[Omnia 7 General] VoodooKing:
Hi how do you use diagnostics to lock to the 3G network?
[Omnia 7 General] Phyx:
All the samsung rep would tell me is "Please reset your phone" -.- *sigh*
[Omnia 7 General] VoodooKing:
My Omnia 7 is also having robotic/modem sounds every 3rd of 4th call.

I have locked it to (WCDMA all) in diagnostics *#2263# and so far the problem no longer appears!!

Operator: Singtel (Singapore)

SIM Card age (about 4 yrs old)

OS Version: 7.0.7390.0

Firmware revision number: 2424.10.11.1

Hardware revision number: 3.15.0.4

Radio software revision: 2424.10.11.1

Radio hardware version: 0.0.0.800

Bootloader version: 4.11.0.3

Chip SOC version: 0.36.2.0
[Omnia 7 General] malin_77:
Can someone confirm that locking in 3G resolves the issue?

By the way, does locking in 2G also resolve the issue?

I did also find this thread on a french forum: http://www.monsmartphone.net/problemes-lors-des-appels-recu-et-emis-omnia7-t1343.html

There are quite some people using the french operator Bouygues complaining about the very same issue...while people using SFR (another french operator) say it works fine...

The issue seems also to happen on all three major operators (Proximus, Mobistar and Base) here in Belgium...
[Omnia 7 General] VoodooKing:
Why don't you try it and lock it to 3G or 2G yourself? All my calls are coming through clearly now after locking it to ( WCDMA ALL )
[Omnia 7 General] alexndr:
Never experienced the problem with my Omnia 7 with or without NoDo update. Radio software is 2424.11.1.1. Got some issues with the bluetooth connectivity though after NoDo update... Wonder how and why radio software is updated/handeled?
[Omnia 7 General] malin_77:
I have send an E-Mail to the Samsung customer service with a link to this thread on friday...

I am curious to see how they will answer...

@Voodooking: I can not try it myself at the moment simply because I decided to return my unit :( due to this issue... I hope I will get another exchange unit soon...

@alexndr: I did not know that their was a newer version of the radio software...I believed that 2424.10.1.1 was the newest...how did you get it? was it installed when you received your Omnia 7?
[Omnia 7 General] alexndr:
Yes, it was installed on it from factory (bought the phone in the beginning of March). It also had the NoDo installed before it was re-released. OS was 7.0.7355.0 on arrival.
[Omnia 7 General] leoms17:
Can you post Rom version? Is it i8700XXKA1?

Dial *#1234# in diag screen to get to your ROM version.

Dial *#634# from the phone screen and hit "call" to get to the diag screen if you don't already have the diagnostics icon)
[Omnia 7 General] ballajalla:
I also have/had (its in for service at the moment) the same problem on telenor in Norway.

Afreind had the same problem with Telenor as well, but it worked fine for him on Tele2 which uses a different network (Netcom.)
[Omnia 7 General] leoms17:
Well, Network Norway uses Telenor's network wherever it's own is not available. Still, I don't have the problem...
[Omnia 7 General] alexndr:
Sorry for the late reply. Yes, it's I8700XXKA1. BTW ##634# is the service menu :)
[Omnia 7 General] leoms17:
Thanks! Sorry about the wrong code!

I wonder when KA1 will leak, if it does at all.
[Omnia 7 General] lzyla:
Phone: Three UK Omnia 7 8GB, sim unlocked, then debranded by flashing dutch OEM rom (I believe XENJK1 but don't remember for sure)

operator: ERA Poland

OS ver: 7.0.7390.0 (zune forced update)

radio soft: 2424.10.11.1

radio hard: 0.0.0.800

bootloader: 4.11.0.3

chip SOC: 0.36.20

Having the robot sounds and microphone/speaker muting too.

At certain areas of my apartment, where network coverage is reduced I find this strange behaviour happening more often, which could confirm the swedish 2g/3g thread (in this area of my apt network switches 2g/3g very often).

I could not notice any difference after forcing NODO update.
[Omnia 7 General] VoltageMX:
Hy Guys.

New on this forum. Joined because of the same issue, robotic calls and silenced calls. I'm so glad i found this forum because I thought I was the only one with this issue. Because when I talked to the official service in my country (Slovenia) they told me I was the first to call with this issue. So yes I have this problem too. This is my second Omnia 7 because they damaged the first one on the service (sent there because of this issue) :) And the problem is still here. So I hope it gets fixed soon. I also beliveve it's 2g/3g swithcing related. The problem goes away if i lock on to GSM or WCDMA. I have the Nodo update (forced)

My sim: 2006

My service provider: Simobil.

Greetings
[Omnia 7 General] VoltageMX:
So does anybody still visit this forum? I'd like to know if anyone has some info about samsung fiksing this problem. Are they even aware of it?
[Omnia 7 General] hr_kaleu:
seems like locking the phone to 3G use only (*#2263# in the diag menu - WCDMA all; buttons 2 and then 6 as I can remember correctly) is helping in the most cases on my omnia 7

but the downside is that I have no signal at all when I move to an area where the 3G coverage is poor...
[Omnia 7 General] ballajalla:
I got mine back from service just before easter, and it was returned with a note that they had tried to reproduce the error without any success and gave up. So I still have the same problem. According to the retailer, this behavior is normally due to defect 3g modules (I dont thik that is the case, as far as I know there is no separate 3g modules?) and also happens allot to HTC's...
[Omnia 7 General] raabw:
Had the same issues with my Omnia 7 - A1 Telekom Austria. It's one of the first devices that were available at the Telekom.

Got it back from repair this week and now everything seems to work as it should.

The service partner made a firmware update and the 'RCV-Module' was renewed.

My software version ist now:

Firmware: 2424.11.3.1

Funksoftware: 2424.11.2.2

Bootloader: 5.3.0.4
[Omnia 7 General] nizzon:
I have the same Problems. :(
[Omnia 7 General] nizzon:
Yes, Samsung Sweden are at least aware of it. Im in contact with one of their Solution Managers and Samsung and Telia are working on it.

But, they have been working on it for at least over a month now and it looks like they cant recreate the problem in a controlled enviorment, so they have a hard time finding the problem.
[Omnia 7 General] hr_kaleu:
a short update:

a co-worker in my office reported that the had disabled the sounds for keystrokes on his omnia 7 on my advice - and suddenly the amount of distorted calls and robot-sounds was like zero. so he had no distorted calls anymore...

after he enabled the sounds for keystrokes again he had the issues with calls again

disabling the keystroke-sounds again for another test gave following result:

in the first 10 calls he had the issues twice, then problem disappeared!

no distorted sounds, no silenced calls

strange and weird, but probably it could help...

anyone could try this to confirm it?

cheers,

simon

(not having troubles with calls since nodo-update, I've disabled the keystroke sounds and locked it to 3G usage only)
[Omnia 7 General] mendel129:
mendel disabled his keysounds :cool:
[Omnia 7 General] hr_kaleu:
could you post the result?

cheers, simon
[Omnia 7 General] VoltageMX:
I just hope that the official NoDO for the Omnia 7 correts this problem. Maybe it's because of this problem that NoDo was delayed?
[Omnia 7 General] hr_kaleu:
I'm not sure wheter NoDo did the trick or locking it to 3G or disabling the keystroke sounds - maybe it's a combination of those

Hope you get your device fixed soon,

cheers simon
[Omnia 7 General] nizzon:
NoDo do not fix the problem.

The only thing that is confirmed to solve the problem so far is locking it to either 2g or 3g.
[Omnia 7 General] BombeXIII:
We speak about the last NoDo that should be release today or tomorow...

So, if a tricks like to lock in 2g or 3g solve the problem, we might thought it's a software problem more than a hardware one?
[Omnia 7 General] hr_kaleu:
I too believe it's a software related issue - I tried different roms, but still got the call issues when my device was on automatic settings

must be an error in the handover from 2G to 3G and vice versa

I still have a case open at an service center (to which our faulty devices are sent for repair) but did not receive any word from them on the call problems...
[Omnia 7 General] Phyx:
Hmm forgot to give my provider details..

Country: Netherlands

Provider: T-mobile

Sim Card: (take your pick) 2011 (micro sim), 2005 and 2004
[Omnia 7 General] dickturpin1976:
i too am experiencing call issues.. its a pain in the ass!!
[Omnia 7 General] fatra:
Buy or not to buy

Hi guys

price dropped down to < 300 EURO for this nice device, wanted to buy, but found this thread and pool results says that lot of you have call issues. Is it really so bad? :(

In general, would you recommend me this device?

THANK U
[Omnia 7 General] nizzon:
I would recommend you to check if anynone with your carrier+omnia7 has these issues (I know, can be hard to find someone), as it works fine on some carriers.
[Omnia 7 General] dickturpin1976:
its not something i regret getting the device over, i`m still glad i got it. its just occasionally the connection gets cut off. but i think with up coming updates hopefully it will erradicate the problem. i`v read somewhere its possibly a problem with the phone switching from 2g to 3g connection.
[Omnia 7 General] dickturpin1976:
i`m on T-Mobile by the way
[Omnia 7 General] VoltageMX:
We are all hoping that the official NoDo (not the forced one) will solve this problem. We are still waiting for it.
[Omnia 7 General] dickturpin1976:
tmobile uk are lagging seriously in the update department! i`v seen lots of posts of people getting the pre-nodo and nodo also. i`v only had my device for a month or 2 and i`v seen nothing update wise. i`m still on the 7004 OS. dont know wtf is going on, also i havent the time to read through all sorts of threads and posts at the mo to find out whats happening. maybe you can enlighten me??? lol
[Omnia 7 General] siepeltjuh:
Same problems with random silence in 40% of calls.. Not on NODO yet, hope the update will fix it.

Country: Netherlands

Provider: Vodafone

Sim Card: 2010
[Omnia 7 General] akuysetiawan:
On my phone, this mute problem starts when I receive a call from someone, after that the mute problem happen to both in-call and out-call... it just really annoying...

and the most frustrating is when i change my sim card to the new one, the phone can not detect the phone services.... what a pain

country: oman

provider: oman mobile and Nawras

sim card: 2009
[Omnia 7 General] ballajalla:
Nodo fixes nothing.. Same issue after official nodo here.
[Omnia 7 General] VoltageMX:
This is an outrage! Samsung can't sell phone like this! A 600€ phone and it can handle it's most basic function (calls) Common people we have to make Samsung aware of this! If they can not update the phones with new firmware to fix this problem they should take the phones back and fix them or return the money! I' really getting pissed here!
[Omnia 7 General] akuysetiawan:
+1

just recently I send mail regarding this issue to this link

h**ps://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31

I hope they respond to my question, have anyone try to complain to MS?
[Omnia 7 General] hr_kaleu:
I just sent an email to the Samsung customer center too...

I guess I've to lean back and wait til (and if) Samsung responds...

cheers!
[Omnia 7 General] ballajalla:
got my phone back from service for the second time now, and this time they swapped the main board (basically the whole phone.)

lost nodo off course.. have had some silenced calls, it's to early to say if it is fixed or not.
[Omnia 7 General] VoltageMX:
Hi guys. Well just wanted to say that I got today's update (7.0.7392.0). It does not solve this problem (robot/silenced calls). At least not by me. The firmware (2424.10.11.1) and everything else concernig the hardware stayed the same. So I think that this really is Samsungs fault. Anybody got any answers from them? Cheers!
[Omnia 7 General] xdamir:
No issues on the firmware you are referring to, later tried on the newer 2424.10.12.3, no problems. Calls are crisp and as good as they should be.
[Omnia 7 General] VoltageMX:
Xdamir how did you get the newer firmware (2424.10.12.3)?
[Omnia 7 General] xdamir:
It was preinstalled on my new Omnia 7.
[Omnia 7 General] VoltageMX:
Well good for you because a lot of people have the same problems with the phone (robot/modem sounds and silenced calls) when the phone switches from 3G to 2G. And no updates so far have solved this. And I'm geting more and more afraid that nothing will. Samsung does not respond, there is nothing on the internet about this problem, except here. So far only locking to 3G or GSM helps but I did not pay 600€ for a phone that can not even handle it's basic functions (calls). And I do not wan't to be locked to a specific network because a 600€ phone is not able to switch between networks (without the noises or silences) that for other phones for 50€ does not pose a problem! Sometimes I just want to throw it at the wall. Never again Samsung. Korean crap!
[Omnia 7 General] mikaelp74:
The reason why some have problems and others don't is because it depends on what operator you have. In Sweden only people who use Telia have issues and I guess it's the same in other countries. Samsung Sweden and Telia are working on the problem and Telia reported in their support forum that they have found what might be the source of the silenced/robotic calls and have sent the logs to Samsung.

Links have been posted in this thread pointing to the Telia forum and searching Telia and Omnia 7 I find a few Swedish reports about the problem. Try contacting your operator about the issue and ask them to contact Telia or Samsung in Sweden if they have no clue about the problem.

Samsung is very quiet about this and the Swedish support only ask people to send their phone to a service center who will send the phone back stating there is nothing wrong...

// Mikael Petersson
[Omnia 7 General] VoltageMX:
Hi guys just a quick update. I flashed my phone wit the I8700XXKC1 XXKB2 firmware wich was released today and I think though I'm not sure that the radio software has changed. (Now it's 24.24.11.2.2.) and also the bootloader (now it's 5.3.0.4). And from when I flashed I got zero robot/modem calls and I tried to create them quite alot of times. I got two or three silenced calls but the conection reastablished at the longest time od 33 seconds. So I think that this new firmware helps by our problem. Try flashing yourself and give some feedback. Hope to hear from you guys.
[Omnia 7 General] Krispy88:
Hi VoltageMX,

Thanks for the feedback. Did you notice something different with this ROM? Is the NoDo update included? Does the phone seems faster or something? Can you still update your phone with Zune (to the 7392 update)? And is this firmware carrier locked?

Thanks in advance
[Omnia 7 General] leoms17:
What country is the rom from? (ie: what operators are listed in the Network Profile besides your own network? or what country settings are set by default?) XENJK1 from samfirmware was a Dutch rom.
[Omnia 7 General] VoltageMX:
This is what I can tell you. Before I had PDA:I8700XXJK1, Phone: I8700XXJK1, CSC:I8700XENJK1. A few days i got the 7.0.7392.0 update officialy through Zune. What is funny when I flashed is that only the phone has changed to I8700XXKB2 everything else stayed the same, also the OS remained 7.0.7392.0. But as I said the radio software and bootloader changed. And also I did not lose any phone setings. The regional settings and instaled programes everything remained. I'm still trying to create the robot/modem call but still can't get them. Before flash I got them all the time. But sometimes I still get silenced calls but also a lot less regular. From which country is the ROM I do not know. There is no info about it, not here and not on sammy firmware.
[Omnia 7 General] leoms17:
Sorry, wrong post.
[Omnia 7 General] leoms17:
It seems like you didn't flash the PDA file that comes with it: Signed__Cetus_Europe_KC1_PDA.nb0

That should have erased all your settings and stuff, that is the OS part. You just udated radio and bootloader, like you said.
[Omnia 7 General] leoms17:
Anyhow, the important bit for you guys having the modem issue is updating the radio part. Any more feedback from other people?
[Omnia 7 General] VoltageMX:
Another update. This new firmware fixed ****! The robot/modem calls are back. At least by me.
[Omnia 7 General] VoltageMX:
Ok. So I filmed a short video of my Omnia and the problem that I have when it switches from 3G to 2G. Is this the issue that this forum is about? Because I'm getting suspicious that it's something diferent and that I'm realy a one of a kind with this problem like everybody is telling me. So please watch this and give some feedback. Thanks.

Link: http://www.youtube.com/watch?v=eoj1UW2az1A
[Omnia 7 General] leoms17:
That was weird!
[Omnia 7 General] snasninja:
I did the radio update and nothing.. the robot voice and drop calls are back.

I hate Samsung right now..
[Omnia 7 General] VoodooKing:
Yes. That is the problem. The workaround for now is to lock the phone to 3G.
[Omnia 7 General] VoltageMX:
And another update. People on this post are saying that this problem is operator specific. Well gues what I inserted another operator SIM (Mobitel) and I had the same problems. So I really think that this is all Samsungs fault. I sent my device (which is the second now) to the service partner (the first was sent there for the same reason, they did not find nothing to be wrong with the device). And If they are still not going to be able to correct this I will demand another Samsung phone probably the Gallaxy S II. The S I is cheaper then the Omnia 7 so they can't offer me that. So the only other samsung in this price range is the S II. I recommend to all of you to do the same because this is getting ridiculous! Cheers.
[Omnia 7 General] Doveph7:
How do you do this ? I haven't found this option is the phone's settings menu.

Thanks

Edit: found it here: http://xdaforums.com/showthread.php?t=843848

But I don't have this option on my Omnia using Orange in france, I only have the "data connexion" option :(
[Omnia 7 General] cyrebre:
Hi all,

same problem here.

for me there are 2 tracks to follow:

- "roaming" between operator antennas

- HD voice, wich is a feature of our phone

does any body knows how to disable it ?

I flashed my phone with JK1 rom and radios and so on, and more recently flashed KC1. always having the silence problem.

I'm up to date in wp7 (7392) but I don't think it comes from here.

My carrier is Orange France, and 2 of my friends have the same phone, same provider and same problem...

it's really annyoning.

Samsung, i think it's my first and my last from you.
[Omnia 7 General] cyrebre:
btw...

KC1 firmware update:

http://hotfile.com/dl/118505964/de6d010/I8700XXKC1_XXKB2.rar.html

but that does not fix the bug.
[Omnia 7 General] nizzon:
That is NOT the problem we are talking about here in Sweden.

The problem we are having is in call, and the voice of the other person sound like robot/modem.

But that problem in that Video might be connected somehow, who knows. Samsung obviously doesnt. :rolleyes:
[Omnia 7 General] Triticum:
hi!

i do have the same issue and wrote an email to samsung-austria.

they told me, if i have such problems and if it is a software-error, than it is not a fault of samsung, because the software on the mobile is from microsoft.

is this true - is all the software, including the phone specific firmware by microsoft? i thought the phone specific soft/firmware-parts are from the producer - in this case from samsung.

because i would like to write them back, but first i have to know if they are right...

Triticum
[Omnia 7 General] hr_kaleu:
only thing samsung austria told me, that I should send my phone to a service partner in vienna, austria...

what the h***, I already sent my device to the service partner -

and the outcome was: we did not find any faulty hardware nor a faulty software...

:rolleyes:
[Omnia 7 General] VoodooKing:
It is the same problem.

Dial ##634# to activate Diagnosis

In Diagnosis type *#2263#

Press 2 to select WCDMA

Press 6 to select ALL

Press Back

And then exit. Your phone is now locked to 3G and will not attempt to switch to GSM. All robotic calls/sounds/voices will disappear.
[Omnia 7 General] DAVIZINHO:
But, a question:

If i switch to 3G this produces any aditional problem?? like:

- less batery?

- less power signal?
[Omnia 7 General] hr_kaleu:
when locking it to 3G I didn't recognise any battery performance issues on my device

downside of locking it to 3G is that you don't have any signal at all when you are in an area with no 3G coverage - you have to switch back to automatic mode again, which brings back the sound issues then...

cheers,

simon
[Omnia 7 General] VoodooKing:
You can switch to GSM mode.

Samsung can easily fix this problem by not switching in-between bands during an incoming/outgoing call.
[Omnia 7 General] Triticum:
once again: is the firmware really by samsung or is it from microsoft? because samsung told me, ALL the software (including firmware) is from MS. thats not the case, isn´t it?

Triticum
[Omnia 7 General] Nakazul:
A intressting note i will add is that my friend who bought Samsung Galaxy SII have the same problem. He also use the the same carrier. So i would say the problem is Samsung AND carrier related with the responsibility on Samsung.

A theory thats been planted in my head now is that if a carrier supports Edge on there network, it colides with the radio firmware and Samsungs new audio in call codec. So when 3g connection is to low, it uses the second best witch in my case is Edge, and other carriers GSM only. It dont know how to handle the audio codec and call turns quiet.

Anybody care to compare if there carrier have Edge as alternative and get the same problem?