[HTC Inspire 4G] dmacrye:
This is how to responded to my email request. Makes me glad that I called.

Dear ****** *********,

We're sorry to hear that the battery cover on your HTC Inspire has broken.

******, I understand that it is important you receive the correct replacement part for your device. To better assist you with the replacement part that you are looking for please call the HTC Accessory Department at 1-888-716-3594, Mon to Fri 8am - 8pm.

As for the battery not taking a full charge or lasting long. Try some or all of the battery saving tips listed below:

20 Ways to Optimize Battery Life

1. Lower screen brightness

From the Home screen, press Menu and tap Settings Tap Display Tap...

2. Turn off WiFi , GPS , and Bluetooth when you don't need them

The easiest way to manage these wireless radios is to use the Settings widget preinstalled on your ...

3. Disable WiFi and 4G network notifications

Press Menu and tap Settings...

4. Disable "always on" mobile data

This is one of the biggest battery savers.

5. Turn off background data

From the Home screen, press Menu and tap Settings Tap Accounts & sync ...

6. Lower the screen timeout interval

From the Home screen, press Menu and tap Settings Tap Display ...

7. Manually turn off the screen when not in use

Since the screen timeout function ensures that the device's screen will turn off (unless you have it set to "never turn off"), it can be tempting to put the phone down when you're done using it and just let the screen turn off by itself.

8. Turn off auto-sync

From the Home screen, press Menu and tap Settings Tap Accounts & sync Tap...

9. Change auto-sync frequency (Weather, News, Stocks, Twitter, etc)

If you don't want to turn off auto-sync, you can adjust how frequently data is retrieved/updated.

10. Disable wireless network location services when not needed

From the Home screen, press Menu and tap Settings. Tap...

PART 2

Dear ****** *********,

11. Turn off window animations

I know it's nice to look at and fun to show off, but eye candy uses extra power (albeit not very much).

12. Don't use a live wallpaper.

Live wallpapers were one of the new features in Android 2.1, so it feels like a step backward not to use them. They don't hit the battery very hard when used, but they do make a small dent. So if you're trying to improve battery life, even if only incrementally, use a static wallpaper instead.

13. Use a dark wallpaper.

Some say that dark wallpapers are more energy efficient than light wallpapers. Others say it doesn't make any difference. Either way, there's no harm in using a dark wallpaper so you may as well do it.

14. Change WiFi sleep policy

This may sound counter-intuitive, but leaving WiFi on when the EVO isn't being used and the screen is off is actually better than letting it sleep.

15. Monitor your running services

Just because Android 2.1 is supposed to an intelligent operating system that will manage your running apps for you doesn't mean it will always do things the way you want them to be done.

16. Choose your home screen widgets carefully

Widgets that need access to the internet to update information (e.g., Facebook, Twitter, Engadget, Slacker Radio, Weather, Stocks, News, Mail) can suck up a lot of juice if not managed well, so choose them carefully and set their sync/update frequencies to a reasonable interval.

17. Disable notification lights

This may not be practical if you're someone who really needs/wants to know when something happens on your phone when you're not looking, but for everyone else, feel free to turn off those notifications.

18. Turn off phone vibration

If the ringer is on, why do you need the phone to vibrate? You're already in a loud environment that drowns out the ring; answering the call won't quiet your surroundings so you can hear what the person at the end of the line is saying. If anything, you're just adding to the noise by yelling, "What? What?" into the phone.

19. Turn off audible touch tones

From the Home screen, press Menu and then tap Settings Tap Sound Tap...

20. Turn off haptic feedback

Once you get the hang of typing on the device's on-screen keyboard, you can turn off the haptic feedback that was turned on by default.

I do apologize for any inconvenience this has caused you.