Table:
0
A
B
C
1
Years ended August 31,
2019
2018
2
(In thousands of Canadian dollars)
$
$
3
(restated, Note 3)
4
Salaries, employee benefits and outsourced services
345,041
317,118
5
Service delivery costs(1)
661,214
615,267
6
Customer related costs(2)
83,401
68,744
7
Other external purchases(3)
114,324
120,496
8
1,203,980
1,121,625

Questions and formulas:
Question: What is the increase/ (decrease) in Salaries, employee benefits and outsourced services from 2018 to 2019?
Formula: B4-C4
Formula2: B4-C4
Level: Calculation
Question: What is the increase/ (decrease) in Service delivery costs from 2018 to 2019?
Formula: B5-C5
Formula2: B5-C5
Level: Calculation
Question: What is the increase/ (decrease) in Customer related costs from 2018 to 2019?
Formula: B6-C6 
Formula2: B6-C6 
Level: Calculation